HP Laser 107w User Guide

User Guide

HP Laser 103 series HP Laser 107 series HP Laser 108 series

Table of contents

www.hp.com/support/laser100

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

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REV. 1.00

Introduction

Learning the Basic Usage

Using a Network-Connected Machine

Key benefits 6 Features by model 7 Useful to know 8 About this user’s guide 9 Safety information 10 Machine overview 16 Control panel overview 18 Turning on the machine 19 Installing the software 20

Machine’s basic settings 22 Media and tray 23

Network setup 31 Installing driver over the network 33 Wireless network setup 34 Using HP Embedded Web Server 38 HP Smart app 41

Printing

Maintenance

Basic print 46 Canceling a print job 47 Opening printing preferences 48 Using a favorite setting 49 Using help 50 Printing features 51 Using HP Easy Printer Manager 56 Using Printer Status programs 59

Ordering supplies and accessories 62 Available supplies 63 Available maintenance parts 64 Storing the toner cartridge 65 Redistributing toner 66

Replacing the toner cartridge 67 Cleaning the machine 68

Troubleshooting

Appendix

Tips for avoiding paper jams 72 Clearing paper jams 73 Understanding the LEDs 75 A “Low Toner” or “Very Low Toner” message displays in

Supplies information report 77 Paper feeding problems 78 Power and cable connecting problems 79 Solving other problems 80 Solve wireless network problems 90

General specifications 94 Print media specifications 95 System requirements 97

Introduction

This chapter provides information you need to know before using the machine.

• Key benefits 6

• Features by model 7

• Useful to know 8

• About this user’s guide 9

• Safety information 10

• Machine overview 16

• Control panel overview 18

• Turning on the machine 19

• Installing the software 20

Key benefits

Environmentally friendly

• To save paper, you can print multiple pages on a single sheet of paper.

• To save electricity, this machine automatically conserves electricity by substantially reducing power consumption when not in use.

• We recommend using recycled paper for saving energy.

Convenience

• If you have Internet access, you can get help, support application, machine drivers, manuals, and order information from the HP website (www.hp.com/support/laser100

Wide range of functionality and application support

• Supports various paper sizes.

• Print watermark: You can customize your documents with words, such as “Confidential”.

• Print posters: The text and pictures of each page of your document are magnified and printed across the multiple sheets of paper and can then be taped together to form a poster.

Supports various wireless network setting method

• Using the (Wireless) button

• Using the USB cable

• Using the Wi-Fi Direct

Wireless networking may not be available depending on the model.

- You can easily connect to a wireless network using the (Wireless) button on the machine

and the access point (a wireless router).

- You can connect and set various wireless network settings using a USB cable.

- You can conveniently print from your mobile device using the Wi-Fi or Wi-Fi Direct feature.

Key benefits | 6

Features by model

Some features and optional goods may not be available depending on model or country.

Operating System

Model/Product number

Windows ●● Mac Linux

(●: Supported, Blank: Not supported)

Software

Model/Product number

Printer driver ●● HP Easy Printer Manager ●● Printer Status ●● HP Embedded Web Server ●

HP Laser 107a HP Laser 107r HP Laser 108a HP Laser 103a

●

HP Laser 107a

HP Laser 107r HP Laser 108a HP Laser 103a

HP Laser 107w HP Laser 108w

●

HP Laser 107w HP Laser 108w

(●: Supported, Blank: Not supported)

Variety feature

HP Laser 107a

Model/Product number

Hi-Speed USB 2.0 ●● Network Interface Ethernet 10/100 Base TX wired LAN Network Interface 802.11b/g/n

wireless LAN Wi-Fi Protected Setup™ (WPS) ●

(●: Supported, Blank: Not supported)

HP Laser 107r HP Laser 108a HP Laser 103a

HP Laser 107w

HP Laser 108w

●

Features by model | 7

Useful to know

Where can I download the machine’s driver?

• Visit www.hp.com/support/laser100 on your system.

Where can I purchase accessories or supplies?

• Inquire at a HP distributor or your retailer.

• Visit the HP website (https://store.hp.com/

The attention LED flashes or remains constantly on.

• Turn the product off and on again.

• Check the meanings of LED indications in this manual and troubleshoot accordingly (see "Understanding the LEDs" on page 75).

A paper jam has occurred.

• Open and close the top cover (see "Front view" on page 17).

• Check the instructions on removing jammed paper in this manual and troubleshoot accordingly (see "Clearing paper jams" on page 73).

Printouts are blurry.

• The toner level might be low or uneven. Shake the toner cartridge.

• Try a different print resolution setting.

• Replace the toner cartridge.

to download the latest machine’s driver, and install it

). You can view product service information.

The machine does not print.

• Open the print queue list and remove the document from the list (see "Canceling a print job" on page 47).

• Remove the driver and install it again (see "Installing the software" on page 20).

• Select your machine as your default machine in your Windows.

Useful to know | 8

About this user’s guide

This user's guide provides information for your basic understanding of the machine as well as detailed steps to explain machine usage.

• Do not discard this manual, and keep it for future reference.

• Read the safety information before using the machine.

• If you have a problem using the machine, refer to the troubleshooting chapter.

• Terms used in this user’s guide are explained in the glossary chapter.

• All illustrations in this user’s guide may differ from your machine depending on its options or model you purchased.

• The screenshots in this user's guide may differ from your machine depending on the machine’s firmware/driver version.

• The procedures in this user’s guide are mainly based on Windows 7.

Conventions

Some terms in this guide are used interchangeably, as below:

• Document is synonymous with original.

• Paper is synonymous with media, or print media.

• Machine refers to printer or MFP.

General icons

Icon Text Description

Warning Used to alert users to the possibility of personal injury.

Caution

Note

Gives users information to protect the machine from possible mechanical damage or malfunction.

Provides additional information or detailed specification of the machine function and feature.

About this user’s guide | 9

Safety information

These warnings and precautions are included to prevent injury to you and others, and to prevent any potential damage to your machine. Be sure to read and understand all of these instructions before using the machine. After reading this section, keep it in a safe place for future reference.

Important safety symbols

Explanation of all icons and signs used in this chapter

Warning

Caution

Hazards or unsafe practices that may result in severe personal injury or death.

Hazards or unsafe practices that may result in minor personal injury or property damage.

Operating environment

Warning

Do not use if the power cord is damaged or if the electrical outlet is not grounded. This could result in electric shock or fire.

Do not place anything on top of the machine (water, small metal or heavy objects, candles, lit cigarettes, etc.).

This could result in electric shock or fire.

• If the machine gets overheated, it releases smoke, makes strange noises, or generates an odd odor, immediately turn off the power switch and unplug the machine.

• The user should be able to access the power outlet in case of emergencies that might require the user to pull the plug out.

This could result in electric shock or fire.

Do not bend, or place heavy objects on the power cord. Stepping on or allowing the power cord to be crushed by a heavy object could

result in electric shock or fire.

Do not remove the plug by pulling on the cord; do not handle the plug with wet hands.

This could result in electric shock or fire.

Safety information | 10

Caution

During an electrical storm or for a period of non-operation, remove the power plug from the electrical outlet.

This could result in electric shock or fire.

Be careful, the paper output area is hot. Burns could occur.

If the machine has been dropped, or if the cabinet appears damaged, unplug the machine from all interface connections and request assistance from qualified service personnel.

Otherwise, this could result in electric shock or fire.

If the machine does not operate properly after these instructions have been followed, unplug the machine from all interface connections and request assistance from qualified service personnel.

Otherwise, this could result in electric shock or fire.

If the plug does not easily enter the electrical outlet, do not attempt to force it in.

Call an electrician to change the electrical outlet, or this could result in electric shock.

Do not allow pets to chew on the AC power, telephone or PC interface cords. This could result in electric shock or fire and/or injury to your pet.

Operating method

Caution

Do not forcefully pull the paper out during printing. It can cause damage to the machine.

Be careful not to put your hand between the machine and paper tray. You may get injured.

Be care when replacing paper or removing jammed paper. New paper has sharp edges and can cause painful cuts.

Safety information | 11

When printing large quantities, the bottom part of the paper output area may get hot. Do not allow children to touch.

Burns can occur.

When removing jammed paper, do not use tweezers or sharp metal objects. It can damage the machine.

Do not allow too many papers to stack up in the paper output tray. It can damage the machine.

Do not block or push objects into the ventilation opening. This could result in elevated component temperatures which can cause damage

or fire.

Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.

This machine's power reception device is the power cord. To switch off the power supply, remove the power cord from the electrical outlet.

Installation / Moving

Warning

Do not place the machine in an area with dust, humidity, or water leaks. This could result in electric shock or fire.

Place the machine in the environment where it meets the operating temperature and humidity specification.

Do not use the machine when it is below freezing temperature or has recently been moved from a location below freezing temperature. Doing so may damage the machine. Only operate the machine when the internal temperature of the machine is within the operating temperature and humidity specifications.

Otherwise, quality problems can occur and cause damage to the machine. See "General specifications" on page 94.

Safety information | 12

Caution

Before moving the machine, turn the power off and disconnect all cords. The information below are only suggestions based on the units weight.If you have a medical condition that prevents you from lifting, do not lift the machine. Ask for help, and always use the appropriate amount of people to left the device safety.

Then lift the machine:

• If the machine weighs under 20 kg (44.09 lbs), lift with 1 person.

• If the machine weighs 20 kg (44.09 lbs) - 40kg (88.18 lbs), lift with 2 people.

• If the machine weighs more than 40 kg (88.18 lbs), lift with 4 or more people. The machine could fall, causing injury or machine damage. Choose a flat surface with enough space for ventilation to place the machine.

Also consider the space required to open the cover and trays. The place should be well-ventilated and be far from direct light, heat, and

humidity. When using the machine for a long period of time or printing a large number of

pages in a non-ventilated space, it could pollute the air and be harmful to your health. Place the machine in a well-ventilated space or open a window to circulate the air periodically.

Do not place the machine on an unstable surface. The machine could fall, causing injury or machine damage.

Use only No.26 AWG

or larger, telephone line cord, if necessary.

Otherwise, it can cause damage to the machine.

Make sure you plug the power cord into a grounded electrical outlet. Otherwise, this could result in electric shock or fire.

Use the power cord supplied with your machine for safe operation. If you are using a cord which is longer than 2 meters (6 feet) with a 110 V machine, then the gauge should be 16 AWG or larger.

Otherwise, it can cause damage to the machine, and could result in electric shock or fire.

Do not put a cover over the machine or place it in an airtight location, such as a closet.

If the machine is not well-ventilated, this could result in fire.

Do not overload wall outlets and extension cords. This can diminish performance, and could result in electric shock or fire.

The machine should be connected tothe power level which is specified on the label.

If you are unsure and want to check the power level you are using, contact the electrical utility company.

a.AWG: American Wire Gauge

Safety information | 13

Maintenance / Checking

Caution

Unplug this product from the wall outlet before cleaning the inside of the machine. Do not clean the machine with benzene, paint thinner or alcohol; do not spray water directly into the machine.

This could result in electric shock or fire.

When you are working inside the machine replacing supplies or cleaning the inside, do not operate the machine.

You could get injured.

Keep cleaning supplies away from children. Children could get hurt.

Do not disassemble, repair or rebuild the machine by yourself. It can damage the machine. Call a certified technician when the machine

needs repairing.

To clean and operate the machine, strictly follow the user's guide provided with the machine.

Otherwise, you could damage the machine.

Keep the power cable and the contact surface of the plug clean from dust or water.

Otherwise, this could result in electric shock or fire.

• Do not remove any covers or guards that are fastened with screws.

• Fuser units should only be repaired by a certified service technician. Repair

• The machine should only be repaired by a HP service technician.

Supply usage

Caution

Do not disassemble the toner cartridge. Toner dust can be dangerous if inhaled or ingested.

by non-certified technicians could result in fire or electric shock.

Do not burn any of the supplies such as toner cartridge or fuser unit. This could cause an explosion or uncontrollable fire.

Safety information | 14

When storing supplies such as toner cartridges, keep them away from children.

Toner dust can be dangerous if inhaled or ingested.

Using recycled supplies, such as toner, can cause damage to the machine. In case of damage due to the use of recycled supplies, a service fee will be

charged.

For supplies that contain toner dust (toner cartridge, waste toner bottle, imaging unit, etc.) follow the instructions below.

• When disposing of the supplies, follow the instructions for disposal. Refer to the reseller for disposal instructions.

• Do not wash the supplies.

• For a waste toner bottle, do not reuse it after emptying the bottle.

If you do not follow the instructions above, it may cause machine malfunction and environmental pollution. The warranty does not cover damages caused by a user's carelessness.

When toner gets on your clothing, do not use hot water to wash it. Hot water sets toner into fabric. Use cold water.

When changing the toner cartridge or removing jammed paper, be careful not to let toner dust touch your body or clothes.

Toner dust can be dangerous if inhaled or ingested.

Safety information | 15

Machine overview

Components

The actual component may differ from the illustration below. Some components may change depending on the circumstances.

Machine

Setup guide and Reference guide

Power cord

Misc. accessories

a.This illustration may differ from your machine depending on your model. There are various types of

machine.

b.Miscellaneous accessories included with your machine may vary by country of purchase and specific

model.

Machine overview | 16

Front view

• Some features and optional goods may not be available depending on model or country (see "Features by model" on page 7).

• This illustration may differ from your machine depending on its model.

1 Output tray 2 Control panel 3 Tray

4 Output support 5 Top cover 6 Toner cartridge

7 Paper width guide

Rear view

• This illustration may differ from your machine depending on its model.

• Some features and optional goods may not be available depending on model or country (see "Features by model" on page 7).

1 USB port

2 Power receptacle

Machine overview | 17

Control panel overview

This control panel may differ from your machine depending on its model. There are various types of control panels.

1Toner LED

Shows the status of the toner (see "Toner LED/ Wireless LED/ Power LED" on page 75).

2Wireless

4Power

Resume/Can cel

Attention LED

Configures the wireless network connection easily without a computer (see "Wireless network setup" on page 34).

• Configuration sheet & Network Configuration sheet

- Press and hold this button for about 10 seconds until the

• Prints supplies info report / error report

- Press and hold this button for about 15 seconds until the

• Cancel print

- Press this button during printing job.

• Manual print

- Press this button to print the other side of all pages if you

• You can turn the power on or off.

• You can wake the machine up from the sleep mode.

Shows the attention of your machine (see "Attention LED" on page 75).

power LED blinks slowly, and release.

power LED blinks rapidly, and release.

have selected Double-sided Printing (Manual) in your driver.

Control panel overview | 18

Turning on the machine

1 Connect the machine to the electricity supply first.

2 Press (power) on the control panel.

If you want to turn the power off, press (power) on the control panel.

Turning on the machine | 19

Installing the software

After you have set up your machine and connected it to your computer, you must install the printer software. You need to download software packages from the HP website to install the printer software.

Before installing, check whether your computer’s OS support the software (see "Operating System" on page 7).

For HP's all-inclusive help for the printer, go to www.hp.com/support/laser100

Find the following support:

• Install and configure

• Learn and use

• Solve problems

• Download software and firmware updates

• Join support forums

• Find warranty and regulatory information

A locally connected machine is a machine directly attached to your computer using the cable. If your machine is attached to a network, skip the following steps below and go on to installing a network connected machine’s driver (see "Installing driver over the network" on page 33).

Only use a USB cable no longer then 3 meters (118 inches).

Installing the software | 20

Learning the Basic Usage

After installation is complete, you may want to set the machine’s default settings. Refer to the next section if you would like to set or change values.

• Machine’s basic settings 22

• Media and tray 23

Machine’s basic settings

After installation is complete, you may want to set the machine's default settings.

Machine’s default settings

You change the machine’s setting set in the machine from HP Easy Printer Manager or HP Embedded Web Server.

• If your machine is connected to the local, you can set the machine’s setting from HP Easy Printer Manager > Advanced Setting > Device Settings (see "Using HP Easy Printer Manager"

on page 56).

• If your machine is connected to the network, you can set the machine’s setting from HP Embedded Web Server > Settings tab > Machine Settings (see "Using HP Embedded Web Server" on page 38).

Altitude adjustment

Print quality is affected by atmospheric pressure, which is determined by the height of the machine above sea level. The following information will guide you on how to set your machine for the best print quality.

Before you set the altitude value, determine the altitude where you are.

• Normal: 0 ~ 1,000 m (3,280 ft)

• High 1 : 1,000 m (3,280 ft) ~ 2,000 m (6,561 ft)

• High 2: 2,000 m (6,561 ft) ~ 3,000 m (9,842 ft)

• High 3: 3,000 m (9,842 ft) ~ 4,000 m (13,123 ft)

• High 4: 4,000 m (13,123 ft) ~ 5,000 m (16,404 ft)

You can set the altitude value from HP Easy Printer Manager or HP Embedded Web Server.

• If your machine is connected to the local, you can set the machine’s setting from HP Easy Printer Manager > Advanced Setting > Device Settings (see "Using HP Easy

Printer Manager" on page 56).

• If your machine is connected to the network, you can set the machine’s setting from HP Embedded Web Server > Settings tab > Machine Settings (see "Using HP Embedded Web Server" on page 38).

Machine’s basic settings | 22

Media and tray

This chapter provides information on how to load print media into your machine.

Selecting print media

You can print on a variety of print media, such as plain paper, envelopes, labels, and transparencies. Always use print media that meets the guidelines for use with your machine.

Guidelines for select the print media

Print media that does not meet the guidelines outlined in this user’s guide may cause the following problems:

• Poor print quality

• Increased paper jams

• Premature wear on the machine.

Properties, such as weight, composition, grain, and moisture content, are important factors that affect the machine’s performance and the output quality. When you choose print materials, consider the following:

• The type, size, and weight of the print media for your machine are described in print media specifications (see "Print media specifications" on page 95).

• Desired outcome: The print media you choose should be appropriate for your project.

• Brightness: Some print media are whiter than others and produce sharper, more vibrant images.

• Surface smoothness: The smoothness of the print media affects how crisp the printing looks on the paper.

• Some print media may meet all of the guidelines in this user’s guide and still not produce satisfactory results. This may be the result of the sheets characteristics, improper handling, unacceptable temperature and humidity levels, or other variables over which cannot be controlled.

• Before purchasing large quantities of print media, ensure that it meets the requirements specified in this user’s guide.

• Using print media that does not meet these specifications may cause problems or require repairs. Such repairs are not covered by HP’s warranty or service agreements.

• The amount of paper put into the tray may differ according to media type used (see "Print media specifications" on page 95).

• Make sure not to use the inkjet photo paper with this machine. It could cause damage to the machine.

• Using flammable print media can cause a fire.

• Use designated print media (see "Print media specifications" on page 95).

Media and tray | 23

overheating of the unit and, in rare cases may cause a fire.

The amount of paper put into the tray may differ according to media type used (see "Print media specifications" on page 95).

Tray overview

To change the size, you need to adjust the paper guide.

The use of flammable media or foreign materials left in the printer may lead to

1. Paper width guide

2. Tray

If you do not adjust the guide, it may cause paper registration, image skew, or jamming of the paper.

Media and tray | 24

Loading paper in the tray

1 Open the tray.

2 Flex or fan the edge of the paper stack to separate the pages before loading papers.

3 Adjust the tray size to the media size you are loading (see "Tray overview" on page 24). Then

place the paper with the side you want to print facing up and open the output tray.

4 Squeeze the paper width guide and slide it to the edge of the paper stack without causing it

to bend.

Media and tray | 25

jamming of the paper.

• Do not push the paper width guide too far causing the media to warp.

• If you do not adjust the paper width guide, it may cause paper jams.

• Do not use a paper with a leading-edge curl, it may cause a paper jam or the paper can be wrinkled.

• If you do not adjust the guide, it may cause paper registration, image skew, or

5 When you print a document, set the paper type and size for the tray (see "Setting the paper

size and type" on page 29).

Printing on special media

The table below shows the special media usable in tray.

To change the paper setting set in the machine, from the Printing preferences window > Paper tab > Paper Type (see "Opening printing preferences" on page 48).

When using special media, we recommend you feed one sheet at a time (see "Print media specifications" on page 95).

To see for paper weights for each sheet, refer to "Print media specifications" on page 95.

Types Tray

Plain ●

Heavy 90-120 g ●

Light 60-69 g ●

Media and tray | 26

Types Tray

Bond ●

Color ●

Extra Heavy 121-163 g ●

Labels ●

Envelope ●

Preprinted ●

Recycled ●

(●: Supported)

Envelope

Printing successfully on envelopes depends upon the quality of the envelopes.

To print an envelope, place it as shown in the following figure.

If you select Envelope from the Printing Preferences window, but the printed images get easily erased, select envelope size and try printing again. However, this might cause some noise when printing.

• When selecting envelopes, consider the following factors:

- Weight: should not exceed 90 g/m

- Construction: should lie flat with less than 6 mm curl and should not contain air.

- Condition: should not be wrinkled, nicked, nor damaged.

- Temperature: should resist the heat and pressure of the machine during operation.

• Use only well-constructed envelopes with sharp and well-creased folds.

• Do not use stamped envelopes.

• Do not use envelopes with clasps, snaps, windows, coated lining, self-adhesive seals, or other synthetic materials.

• Do not use damaged or poorly made envelopes.

• Be sure the seam at both ends of the envelope extends all the way to the corner of the envelope.

otherwise; jams may occur.

Media and tray | 27

• Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the machine’s fusing temperature for 0.1 second (about 170°C (338 °F)). The extra flaps and strips might cause wrinkling, creasing, or jams, and may even damage the fuser.

• For the best print quality, position margins no closer than 15 mm from the edges of the envelope.

• Avoid printing over the area where the envelope’s seams meet.

Labels

To avoid damaging the machine, use only labels designed for use in laser printers.

• When selecting labels, consider the following factors:

- Adhesives: Should be stable at your machine’s fusing temperature. Check your machine’s

specifications to view the fusing temperature (about 170°C (338°F)).

- Arrangement: Only use labels with no exposed backing between them. Labels can peel off

sheets that have spaces between the labels, causing serious jams.

- Curl: Must lie flat with no more than 13 mm of curl in any direction.

- Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.

• Make sure that there is no exposed adhesive material between labels. Exposed areas can cause labels to peel off during printing, which can cause paper jams. Exposed adhesive can also cause damage to machine components.

• Do not run a sheet of labels through the machine more than once. The adhesive backing is designed for only a single pass through the machine.

• Do not use labels that are separating from the backing sheet or are wrinkled, bubbled, or otherwise damaged.

Media and tray | 28

Card stock/ Custom-sized paper

• In the software application, set margins at least 6.4 mm (0.25 inches) away from the edges of the material.

Preprinted paper

When loading preprinted paper, the printed side should be facing up with an uncurled edge at the front. If you experience problems with paper feeding, turn the paper around. Note that print quality is not guaranteed.

• Must be printed with heat-resistant ink that will not melt, vaporize, or release hazardous emissions when subjected to the machine’s fusing temperature for 0.1 second (about 170°C (338°F)).

• Preprinted paper ink must be non-flammable and should not adversely affect machine rollers.

• Before you load preprinted paper, verify that the ink on the paper is dry. During the fusing process, wet ink can come off preprinted paper, reducing print quality.

Setting the paper size and type

After loading paper in the paper tray, set the paper size and type.

To change the paper setting set in the machine, from the Printing preferences window > Paper tab > Paper Type (see "Opening printing preferences" on page 48).

If you want to use special-sized paper such as billing paper, select Custom in the Paper tab in the Printing Preferences (see "Opening printing preferences" on page 48).

Media and tray | 29

Using a Network-Connected Machine

This chapter gives you step-by-step instructions for setting up a network connected machine and software.

Supported optional devices and features may differ according to your model (see "Features by model" on page 7).

• Network setup 31

• Installing driver over the network 33

• Wireless network setup 34

• Using HP Embedded Web Server 38

• HP Smart app 41

Network setup

Printing a network configuration report

You can print Network Configuration Report from the machine’s control panel that will show the current machine’s network settings. This will help you to set up a network.

Press the (Resume/Cancel) button for about 10 seconds on the control panel.

Using this Network Configuration Report, you can find your machine’s MAC address and IP address.

For example:

• MAC Address: 00:15:99:41:A2:78

• IP Address: 169.254.192.192

Setting IP address

First, you have to set up an IP address for network printing and managements. In most cases a new IP address will be automatically assigned by a DHCP (Dynamic Host Configuration Protocol) server located on the network.

IPv4 configuration

You can also set the TCP/IPv4 from Embedded Web Server. When the Embedded Web Server window opens, move the mouse cursor over the Settings of the top menu bar and then click Network Settings ("Settings tab" on page 39).

IPv6 configuration

IPv6 is supported properly only in Windows Vista or higher.

The machine supports the following IPv6 addresses for network printing and managements.

• Link-local Address: Self-configured local IPv6 address (Address starts with FE80).

• Stateless Address: Automatically configured IPv6 address by a network router.

• Stateful Address: IPv6 address configured by a DHCPv6 server.

• Manual Address: Manually configured IPv6 address by a user.

In the IPv6 network environment, follow the next procedure to use the IPv6 address.

Activating IPv6

1 Access a web browser, such as Internet Explorer, from Windows. Enter the machine IP

address (http://xxx.xxx.xxx.xxx) in the address field and press the Enter key or click Go.

2 If it’s your first time logging into HP Embedded Web Server you need to log-in as an

administrator. Type in the default ID (admin). We recommend you to set the default password for security reasons.

Network setup | 31

3 When the Embedded Web Server window opens, move the mouse cursor over the Settings

of the top menu bar and then click Network Settings.

4 Click TCP/IPv6 on the left pane of the website.

5 Check the IPv6 Protocol check box to activate IPv6.

6 Click the Apply button.

7 Turn the machine off and turn it on again.

• You can also set the DHCPv6.

• To manually set the IPv6 address: Check the Manual Address check box. Then, the Address/Prefix text box is

activated. Enter the rest of the address (e.g.,:3FFE:10:88:194::AAAA. “A” is the hexadecimal 0 through 9, A through F).

IPv6 address configuration

1 Start a web browser, such as Internet Explorer, that supports IPv6 addressing as a URL.

2 Select one of the IPv6 addresses (Link-local Address, Stateless Address, Stateful Address,

Manual Address) from Network Configuration Report (see "Printing a network configuration report" on page 31).

3 Enter the IPv6 addresses (e.g.,: http://[FE80::215:99FF:FE66:7701]).

Address must be enclosed in '[ ]' brackets.

Network setup | 32

Installing driver over the network

• Before installing, check whether your computer’s OS support the software (see "Operating System" on page 7).

• The machine that does not support the network interface, it will not be able to use this feature (see "Rear view" on page 17).

• You need to download software packages from the HP website to install the printer software. For HP's all-inclusive help for the printer, go to

www.hp.com/support/laser100

Windows

The firewall software might be blocking network communication. Before connecting the device to the network, disable the computer’s firewall.

1 Make sure that the machine is connected to the network and powered on. Also, your

machine’s IP address should have been set (see "Setting IP address" on page 31).

2 Download printer driver software from the HP website (www.hp.com/support/laser100).

3 Turn on the machine.

4 Unzip the driver package and run the driver installer.

5 Follow the instructions in the installation window.

Installing driver over the network | 33

Wireless network setup

model" on page 7).

Wireless networks require higher security, so when an access point is first set up, a network name (SSID), the type of security used, and a Network Password are created for the network. Ask your network administrator about this information before proceeding with the machine installation.

Introducing wireless set up methods

You can set wireless settings either from the machine or the computer. Choose the setting method from the below table.

Wireless networking may not be available depending on the model (see "Features by

• Some wireless network installation types may not be available depending on the model or country.

• It is strongly recommended that you set the password on Access Points. If you do not set the password on Access Points, they might be exposed to illegal access from unknown machines including PCs, smart phones and printers. Refer to the Access Point user' guide for password settings.

Set up method Connecting method Description & Reference

See "Setting up via USB cable" on page 35 for Window.

From the computer

See "Access point without a USB cable" on page 36 for Window.

With Access Point

From the machine’s control panel

From the HP Smart app

See "Using the WPS settings" on page 35.

See "Connect using the HP Smart app" on page

42.

Wi-Fi Direct setup

See "Setting the Wi-Fi Direct for mobile printing" on page 37.

Restoring the wireless network settings

You can revert the wireless network settings to the default values.

Press and hold the (Wireless) button on the control panel for about 20 seconds.

When the (Attention) LED and the (Power) LED start blinking together, release the

(Wireless) button.

Wireless network setup | 34

Using the WPS settings

If your machine and access point (or wireless router) support Wi-Fi Protected Setup™ (WPS), then

you can easily configure the wireless network settings through the (Wireless) button without the need for a computer.

Items to prepare:

• Check if the access point (or wireless router) supports Wi-Fi Protected Setup™ (WPS).

• Check if your machine supports Wi-Fi Protected Setup™ (WPS).

1 Press and hold the (Wireless) button on the control panel for at least 3 seconds, and then

release the button. The machine starts connecting to the wireless network.

2 Within 2 minutes, press the WPS (PBC) button on the access point (or wireless router).

a. The machine is connecting to the access point (or wireless router). b.

When the machine is successfully connected to the wireless network, the LED light stays on.

3 Continue to install the software.

Setup using Windows

Setting up via USB cable

Items to prepare

• Access point

• Network-connected computer

• You need to download software packages from the HP website to install the printer software. For HP's all-inclusive help for the printer, go to www.hp.com/support/laser100

• A machine installed with a wireless network interface

• USB cable

Creating the infrastructure network

1 Check whether the USB cable is connected to the machine.

2 Turn on your computer, access point, and machine.

3 Download printer driver software from the HP website (www.hp.com/support/laser100). 4 Unzip the driver package and run the driver installer. 5 Review and accept the installation agreements in the installation window. Then, click Next. 6 Select Wireless on the Printer Connection Type screen. Then, click Next. 7 On the Are you setting up your printer for the first time? screen, select Yes, I will set up my

printer's wireless network. Then, click Next. If your printer is already connected on the network, select No, my printer is already

connected to my network.

Wireless network setup | 35

8 Select Using a USB cable on the Select the Wireless Setup Method screen. Then, click Next.

9 After searching, the window shows the wireless network devices. Select the name (SSID) of

the access point you want to use and click Next.

10When the wireless network set up is completed, disconnect the USB cable between the

computer and machine. Click Next.

11 Select the components to be installed.

12 Follow the instructions in the installation window.

Access point without a USB cable

Items to prepare

• WiFi-enabled PC running Windows 7 or higher and an access point (router)

• You need to download software packages from the HP website to install the printer software. For HP's all-inclusive help for the printer, go to www.hp.com/support/laser100

• A machine installed with a wireless network interface

Creating the infrastructure network

While setting the wireless network, the machine uses PC's wireless LAN. You might not be able to connect to the Internet.

1 Turn on your computer, access point, and machine.

2 Download printer driver software from the HP website (www.hp.com/support/laser100). 3 Unzip the driver package and run the driver installer. 4 Review and accept the installation agreements in the installation window. Then, click Next. 5 Select Wireless on the Printer Connection Type screen. Then, click Next. 6 On the Are you setting up your printer for the first time? screen, select Yes, I will set up my

printer's wireless network. Then, click Next. If your printer is already connected on the network, select No, my printer is already connected tomy network.

7 Select Using a direct wireless connection on the Select the Wireless Setup Method screen.

Then, click Next.

8 When the wireless network set up is completed, click Next. 9 Follow the instructions in the installation window.

Wireless network setup | 36

Setting the Wi-Fi Direct for mobile printing

Wi-Fi Direct is a secure and easy-to-use peer-to-peer connection between a Wi-Fi Direct-enabled printer and mobile device.

With Wi-Fi Direct, you can connect your printer to a Wi-Fi Direct network while concurrently connecting to an access point. You can also use a wired network and a Wi-Fi Direct network simultaneously so multiple users can access and print documents both from Wi-Fi Direct and from a wired network.

Direct.

• The supported protocol list may differ from your model, Wi-Fi Direct networks do NOT support IPv6, network filtering, IPSec, WINS, and SLP services.

• The maximum number of devices that can be connected via Wi-Fi Direct is 4.

• You cannot connect your mobile device to the internet through the printer’s Wi-Fi

Setting up Wi-Fi Direct

If your printer is using a wireless access point, you can enable and configure Wi-Fi Direct from HP Embedded Web Server.

1 Access HP Embedded Web Server and select Settings > Network Settings > Wi-Fi > Wi-Fi

Direct™.

2 Enable Wi-Fi Direct™ and set other options.

Setting up the mobile device

• After setting up Wi-Fi Direct from the printer, refer to the user manual of the mobile device you are using to set its Wi-Fi Direct.

• After setting up Wi-Fi Direct, you need to download the mobile printing application (For example: HP Smart) to print from your smartphone.

the printer and the printer's LED will blink. Press the Wireless button on the printer and it will be connected to your mobile device. If you don’t have Wireless button, press the option you want when the Wi-Fi connection confirmed window appears from the display screen and it will be connected to your mobile device.

• If your mobile device does not support Wi-Fi Direct, you need to enter the "Network Key" of a printer instead of pushing the Wireless button.

• When you have found the printer you want to connect to from your mobile device, select

Wireless network setup | 37

Using HP Embedded Web Server

There are several programs available to setup the network settings easily in a network environment. For the network administrator especially, managing several machines on the network is possible.

• Internet Explorer 8.0 or higher is the minimum requirement for HP Embedded Web Server.

• Before using the programs below, set the IP address first.

• Some features and optional goods may not be available depending on model or country (see "Variety feature" on page 7).

HP Embedded Web Server

The web server embedded on your network machine allows you to do the following tasks:

• Check the supplies information and status.

• Customize machine settings.

• Configure the network parameters necessary for the machine to connect to various network environments.

Accessing HP Embedded Web Server

1 Access a web browser, such as Internet Explorer, from Windows.

Enter the machine IP address of your printer (http://xxx.xxx.xxx.xxx) in the address field and press the Enter key or click Go.

2 Your machine’s embedded website opens.

Logging into HP Embedded Web Server

Before configuring options in HP Embedded Web Server, you need to log-in as an administrator. You can still use HP Embedded Web Server without logging in but you won’t have access to Settings tab and Security tab.

1 Click Login on the upper right of the HP Embedded Web Server website.

2 If it’s your first time logging into HP Embedded Web Server you need to log-in as an

administrator. Type in the default ID (admin). We recommend you to set the default password for security reasons.

Using HP Embedded Web Server | 38

HP Embedded Web Server overview

Information tab

Some tabs may not appear depending on your model.

This tab gives you general information about your machine. You can check things, such as remaining amount of toner. You can also print reports, such as an error report.

• Active Alerts: Shows the alerts that have occurred in the machine and their severity.

• Supplies: Shows how many pages are printed and amount of toner left in the cartridge.

• Usage Counters: Shows the usage count by print types: simplex and duplex.

• Current Settings: Shows the machine’s and network’s information.

• Print information: Prints reports such as system related reports, e-mail address, and font reports.

• Security information: Shows the machine’s security information

Settings tab

This tab allows you to set configurations provided by your machine and network. You need to log-in as an administrator to view this tab.

• Machine Settings tab: Sets options provided by your machine.

• Network Settings tab: Shows options for the network environment. Sets options such as TCP/IP and network protocols.

Security tab

This tab allows you to set system and network security information. You need to log-in as an administrator to view this tab.

• System Security: Sets the system administrator’s information and also enables or disables machine features.

• Network Security: Sets settings for IPv4/IPv6 filtering.

Maintenance tab

This tab allows you to maintain your machine by upgrading firmware and setting contact information for sending emails. You can also connect to HP website or download drivers by selecting the Link menu.

• Firmware Upgrade: Upgrade your machine’s firmware.

• Contact Information: Shows the contact information.

• Link: Shows links to useful sites where you can download or check information.

Using HP Embedded Web Server | 39

Setting the system administrator’s information

This setting is necessary for using the e-mail notification option.

Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine.

1 Start a web browser, such as Internet Explorer, from Windows.

Enter the machine IP address (http://xxx.xxx.xxx.xxx) in the address field and press the Enter key or click Go.

2 Your machine’s embedded website opens.

3 From the Security tab, select System Security > System Administrator

4 Enter the name of the administrator, phone number, location, and email address.

5 Click Apply.

Using HP Embedded Web Server | 40

HP Smart app

HP Smart helps you to set up, print, share, and manage your HP printer. You can share documents and images through email, text messages, and popular cloud and social media services (such as iCloud, Google Drive, Dropbox, and Facebook). You can also set up new HP printers, as well as monitor and order supplies.

available with all printer models.

• To install the HP Smart app : To install the app on your device, go to 123.hp.com and follow the

onscreen instructions to access your device’s app store.

• Connect to printer : Make sure that the printer is turned on and is connected to the same network as your device. Then HP Smart will automatically detect the printer.

• Get more information about the HP Smart app : For basic instructions on how to print, scan, and troubleshoot using HP Smart.

- See "Print using the HP Smart app" on page 42.

- See "Get help from the HP Smart app" on page 43.

For more information about using HP Smart for printing, scanning, accessing printer features, and troubleshooting issues, go to:

- iOS/Android: www.hp.com/go/hpsmart-help

The HP Smart app might not be available in all languages. Some features might not be

HP Smart app | 41

Connect using the HP Smart app

You can use the HP Smart app to set up the printer on your wireless network.

1 Make sure your computer or mobile device is connected to your wireless network and you

know the password of your wireless network.

2 Check if the printer is in the Auto Wireless Connect (AWC) setup mode.

If this is the first time you set up the printer, the printer is ready for setup after the printer is powered on. It keeps searching for the HP Smart app to connect within 2 hours, and then stops searching.

To put the control panel to the Auto Wireless Connect (AWC) setup mode, press and hold

the (Wireless) button for at least 20 seconds until the (Attention) and the

(Power) LED start blinking together.

3 Open the HP Smart app, and then do one of the following: 

• iOS/Android: On the home screen, tap the Plus icon and then select the printer. If the printer is not in the list, tap Add a new printer. Follow the onscreen instructions to add the printer to your network.

Change the default printer setting the HP Smart app

You can set the printer setting from HP Smart app.

1 Open the HP Smart app. 2 Tap the Plus icon if you need to change to a different printer, or add a new printer. 3 Tap Printer Settings. 4 Select the option you want, and then change the setting.

Print using the HP Smart app

To print from an Android or iOS device

1 Open the HP Smart app. 2 Tap the Plus icon if you need to change to a different printer, or add a new printer. 3 Tap a printing option. 4 Select the photo or document you want to print. 5 Tap Print.

HP Smart app | 42

Get help from the HP Smart app

The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and options to contact support for additional assistance.

HP Smart app | 43

Printing

This chapter provides information about the overall print options. This section is mainly based on Windows 7.

You need to download software packages from the HP website to install the printer software. For HP's all-inclusive help for the printer, go to www.hp.com/support/laser100

• Basic print 46

• Canceling a print job 47

• Opening printing preferences 48

• Using a favorite setting 49

• Using help 50

• Printing features 51

• Using HP Easy Printer Manager 56

• Using Printer Status programs 59

Basic print

The following Printing Preferences window is for Notepad in Windows 7. Your Printing Preferences window may differ, depending on your operating system or the application you are

using.

Before printing, check whether your computer’s OS support the software (see "Operating System" on page 7).

1 Open the document you want to print.

2 Select Print from the File menu.

3 Select your machine from the Select Printer list.

4 The basic print settings including the number of copies and print range are selected within

the Print window.

To take advantage of the advanced printing features, click Properties or Preferences from the Print window (see "Opening printing preferences" on page 48).

5 To start the print job, click OK or Print in the Print window.

Basic print | 46

Canceling a print job

If the print job is waiting in the print queue or print spooler, cancel the job as follows:

• You can access this window by simply double-clicking the machine icon ( ) in the Windows

task bar.

• You can also cancel the current job by pressing (Resume/Cancel) on the control panel.

Canceling a print job | 47

Opening printing preferences

• The Printing Preferences window that appears in this user’s guide may differ depending on the machine in use.

• When you select an option in Printing Preferences, you may see a warning mark or

. An mark means you can select that certain option but it is not recommended,

and an mark means you cannot select that option due to the machine’s setting or environment.

1 Open the document you want to print.

2 Select Print from the file menu. The Print window appears.

3 Select your machine from the Select Printer.

4 Click Properties or Preferences. Click or tap the tabs in the print driver to configure the

available options.

• In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:

- Windows 10: Select Print, and then select the printer.

- Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

• You can check the machine’s current status pressing the Printer Status button (see "Using Printer Status programs" on page 59).

Opening printing preferences | 48

Using a favorite setting

The Favorites option, which is visible on each preferences tab except for the HP tab, allows you to save the current preferences for future use.

To save a Favorites item, follow these steps:

1 Change the settings as needed on each tab.

2 Enter a name for the item in the Favorites input box.

3 Click Save.

4 Enter name and description, and then select the desired icon.

5 Click OK. When you save Favorites, all current driver settings are saved.

To use a saved setting, select it in the Favorites tab. The machine is now set to print according to the settings you have selected. To delete saved settings, select it in the Favorites tab and click Delete.

Using a favorite setting | 49

Using help

Click the option you want to know on the Printing Preferences window and press F1 on your keyboard.

Using help | 50

Printing features

by model" on page 7).

• You need to download software packages from the HP website to install the printer software. For HP's all-inclusive help for the printer, go to

• This feature may not be available depending on model or optional goods (see "Features

www.hp.com/support/laser100

Understanding special printer features

You can use advanced printing features when using your machine.

To take advantage of the printer features provided by your printer driver, click Properties or Preferences in the application’s Print window to change the print settings. The machine name that appears in the printer properties window may differ depending on the machine in use.

• Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine.

• Select the Help menu or click the button from the window or press F1 on your keyboard and click on any option you want to know about (see "Using help" on page 50).

Item Description

Multiple Pages per Side

Poster Printing

Selects the number of pages to print on a single sheet of paper. To print more than one page per sheet, the pages will be reduced in size and arranged in the order you specify. You can print up to 16 pages on one sheet.

Prints a single-page document onto 4 (Poster 2x2), 9 (Poster 3x3), or 16 (Poster 4x4) sheets of paper, for the purpose of pasting the sheets together to form one poster-size document.

Select the Poster Overlap value. Specify Poster Overlap in millimeters or inches by selecting the radio button on the upper right of Basic tab to make it easier to paste the sheets together.

Printing features | 51

Item Description

Booklet Printing

Prints your document on both sides of a sheet of paper and arranges the pages so that the paper can be folded in half after

printing to produce a booklet.

Double-sided Printing (Manual)

sizes. Select the available paper Size option under the Paper tab to see what paper sizes are available.

• If you select an unavailable paper size, this option can be automatically canceled. Select only available paper (paper without or mark).

• The Booklet Printing option is not available for all paper

Print on both sides of a sheet of paper (duplex). Before printing, decide how you want your document oriented.

Skip Blank Pages feature does not work when you select the duplex option.

• None: Disables this feature.

• Long Edge: This option is the conventional layout used in bookbinding.

Paper Options

• Short Edge: This option is the conventional layout used in calendars.

Changes the size of a document to appear larger or smaller on the printed page by entering in a percentage by which to enlarge or decrease the document.

Printing features | 52

Item Description

CONFIDENTIAL

Watermark

Watermark (Creating a watermark)

The watermark option allows you to print text over an existing document. For example, you use it when you want to have large gray letters reading “DRAFT” or “CONFIDENTIAL” printed diagonally across the first page or all pages of a document.

a. To change the print settings from your software application,

access Printing Preferences (see "Opening printing preferences" on page 48).

b. From the Advanced tab, select Edit... from the Watermark

drop-down list.

c. Enter a text message in the Watermark Message box. You can

enter up to 256 characters. When the First Page Only box is checked, the watermark prints

on the first page only.

d. Select watermark options.

You can select the font name, style, size, and shade from the Font Attributes section, as well as set the angle of the watermark from the Watermark Alignment and Angle section.

Watermark (Editing a watermark)

Watermark (Deleting a watermark)

e. Click Add to add a new watermark to the Current Watermarks

list.

f. When you finish editing, click OK or Print until you exit the Print

window.

a. To change the print settings from your software application,

access Printing Preferences (see "Opening printing preferences" on page 48).

b. Click the Advanced tab, select Edit... from the Watermark

drop-down list.

c. Select the watermark you want to edit from the Current

Watermarks list and change the watermark message and options.

d. Click Update to save the changes. e. Click OK or Print until you exit the Print window.

a. To change the print settings from your software application,

access Printing Preferences.

b. Click the Advanced tab, select Edit... from the Watermark

drop-down list.

c. Select the watermark you want to delete from the Current

Watermarks list and click Delete.

d. Click OK or Print until you exit the Print window.

Printing features | 53

Overlay

Item Description

An overlay is text and/or images stored in the computer hard disk drive (HDD) as a special file format that can be printed on any document. Overlays are often used to take the place of letterhead paper. Rather than using preprinted letterhead, you can create an overlay containing exactly the same information that is currently on your letterhead. To print a letter with your company’s letterhead, you do not need to load preprinted letterhead paper in the machine: just print the letterhead overlay on your document.

To use a page overlay, you must create a new page overlay containing your logo or image.

Overlay (Creating an overlay)

document you print with the overlay. Do not create an overlay with a watermark.

• The resolution of the overlay document must be the same as that of the document you will print with the overlay.

• The overlay document size must be the same as the

a. Create or open a document containing text or an image for use in

a new page overlay. Position the items exactly as you wish them

to appear when printed as an overlay. b. To save the document as an overlay, access Printing Preferences. c. Click the Advanced tab, and select Create from the Overlay

drop-down list. d. In the Save As window, type a name up to eight characters in the

File name box. Select the destination path, if necessary (The

default is C:\Formover). e. Click Save.

f. Click OK or Print until you exit the Print window.

When a confirming message window appears, click Yes.

g. The file is not printed. Instead, it is stored on your computer hard

disk drive.

Printing features | 54

Item Description

Overlay (Using a page overlay)

a. Create or open the document you want to print. b. To change the print settings from your software application,

access Printing Preferences. c. Click the Advanced tab. d. Select the Print Overlay from the Overlay drop-down list. e. If you have stored the overlay file you want to use in an external

source, you can also load the file when you access the Load

window.

After you select the file, click Open. The file appears in the

Overlay List box and is available for printing. Select the overlay

from the Overlay List box.

f. If necessary, check Confirm Page Overlay When Printing box. If

this box is checked, a message window appears each time you

submit a document for printing, asking you to confirm your wish

to print an overlay on your document.

If this box is not checked and an overlay has been selected, the

overlay automatically prints with your document.

g. Click OK or Print until you exit the Print window.

The selected overlay prints on your document.

Overlay (Deleting a page

overlay)

a. In the Printing Preferences window, click the Advanced tab. b. Select Edit in the Text drop down list. c. Select the overlay you want to delete from the Overlay List box. d. Click Delete. e. When a confirming message window appears, click Yes. f. Click OK or Print until you exit the Print window. You can delete

page overlays that you no longer use.

Printing features | 55

Using HP Easy Printer Manager

Printer Manager.

HP Easy Printer Manager is an application that combines HP machine settings into one location. HP Easy Printer Manager combines device settings as well as printing environments, settings/actions and launching. All of these features provide a gateway to conveniently use your HP machine. HP Easy Printer Manager provides two different user interfaces for the user to choose from: the basic user interface and the advanced user interface. Switching between the two interfaces is easy: just click a button.

Understanding HP Easy Printer Manager

To open the program:

For Windows,

Select Start > Programs or All Programs > HP Printers > HP Easy Printer Manager.

• For Windows 8 From the Charms, select Search > Apps > HP Printers > HP Printer Manager.

• For Windows 10 / Windows Server 2016 From task bar, type in HP Printers in Search input area. Press the enter key and then select HP Printer Manager. OR From the Start() icon, select All apps > HP Printers > HP Printer Manager.

For Windows, Internet Explorer 6.0 or higher is the minimum requirement for HP Easy

Using HP Easy Printer Manager | 56

The screenshot may differ depending on operating system, model, or options.

1Printer list

The Printer List displays printers installed on your computer and network printers added by network discovery.

The advanced user interface is intended to be used by the person responsible for managing the network and machines.

Advanced

Setting

Application

information

Printer

information

or models. If so, it is not applicable to your machine.

• Device Settings: You can configure various machine settings such as machine setup, paper, layout, emulation, network, and print information.

If you connect your machine to a network, the HP Embedded Web

Some menus may not appear in the display depending on options

Server icon is enabled.

• Alert Settings: This menu includes settings related to error alerting.

- Printer Alert: Provides settings related to when alerts will be

received.

- Email Alert: Provides options relating to receiving alerts via email.

- Alert History: Provides a history of device and toner related alerts.

Includes links for changing to the refresh, preference setting, help, and about.

This area gives you general information about your machine. You can check information, such as the machine’s model name, IP address (or Port name), and machine status.

Using HP Easy Printer Manager | 57

5Quick links

Displays Quick links to machine specific functions. This section also includes links to applications in the advanced settings.

Displays information about the selected machine, remaining toner level, and paper. The information will vary based on the machine selected. Some machines do not have this feature.

Click on the Order button from the supply ordering window. You can order replacement toner cartridge(s) from online.

Contents area

Order supplies

Select the Help menu from the window and click on any option you want to know about.

Using HP Easy Printer Manager | 58

Using Printer Status programs

The Printer Status is a program that monitors and informs you of the machine status.

• The Printer Status window and its contents shown in this user’s guide may differ depending on the machine or operating system in use.

• Check the operating system(s) that are compatible with your machine (see "System requirements" on page 97).

• Available for Windows OS users only.

Printer Status overview

If an error occurs while operating, you can check the error from the Printer Status. Printer Status is installed automatically when you install the machine software.

You can also launch Printer Status manually. Go to the Printing Preferences, click the tab except for the HP tab > Printer Status button. The Favorites option, which is visible on each preferences tab except for the HP tab.

These icons appear on the Windows task bar:

Icon Mean Description

Normal

The machine is in ready mode and experiencing no errors or warnings.

The machine is in a state where an error might occur in the

Warning

Error The machine has at least one error.

future. For example, it might be in toner low status, which may lead to toner empty status.

Using Printer Status programs | 59

Device Information

You can see the device status , current printer model name, connected port name in this area.

User’s Guide

Supplies Information

Option You can set printing job alert related settings.

Order Supplies You can order replacement toner cartridge(s) from online.

Cancel Print

Toner/Paper

Information

User’s guide is disabled. You can download User’s Guide in

www.hp.com/support/laser100

You can view the percentage of toner remaining in each toner cartridge. The machine and the number of toner cartridge(s) shown in the above window may differ depending on the machine in use. Some machines do not have this feature.

• Cancel Print : If print job is waiting in the print queue or printer, cancel all user's print jobs in the print queue or the printer.

• Close : Depending on the status of the machine or the supported functions, the Close button may appear to close the status window.

This button areas for paper and toner info will be available based on the device.

Using Printer Status programs | 60

Maintenance

This chapter provides information about purchasing supplies, accessories and maintenance parts available for your machine.

• Ordering supplies and accessories 62

• Available supplies 63

• Available maintenance parts 64

• Storing the toner cartridge 65

• Redistributing toner 66

• Replacing the toner cartridge 67

• Cleaning the machine 68

Ordering supplies and accessories

representatives to obtain the list of available supplies, and maintenance parts.

To order HP-authorized supplies, accessories, and maintenance parts, contact your local HP dealer or the retailer where you purchased your machine. You can also visit

Available accessories may differ from country to country. Contact your sales

https://store.hp.com/

, and then select your country/region to obtain the contact information for

service.

Ordering supplies and accessories | 62

Available supplies

When supplies reach the end of their life spans, you can order the following types of supplies for your machine:

Item Product Name

Toner cartridge

HP 105A Black Original Laser Toner Cartridge

HP 106A Black Original

Cartridge

number

105A W1105A For use only in Latin America.

106A W1106A

Laser Toner Cartridge

HP 107A Black Original

107A W1107A

Laser Toner Cartridge

HP 110A Black Original

110A

Laser Toner Cartridge

a.When purchasing new toner cartridges or other supplies, these must be purchased in the same country as

the machine you are using. Otherwise, new toner cartridges or other supplies will be incompatible with your machine due to different configurations of toner cartridges and other supplies according to the specific country conditions.

Product number

Region

For use only in Europe, Russia, CIS, Mid East and Africa

For use only in Asia Pacific excluding China and India

W1110A For use only in China

W1112A For use only in India

Depending on the options, percentage of image area, and job mode used, the toner cartridge’s lifespan may differ.

HP does not recommend using non-genuine HP toner cartridge such as refilled or remanufactured toner. HP cannot guarantee non-genuine HP toner cartridge's quality. Service or repair required as a result of using non-genuine HP toner cartridges will not be covered under the machine’s warranty.

Available supplies | 63

Available maintenance parts

You need to replace the maintenance parts at specific intervals to keep the machine in the best condition and avoid print quality and paper feeding problems resulting from the worn-out parts. Maintenance parts are mostly rollers, belts and pads. However, the replacement period and parts may differ depending on the model. Replacing maintenance parts can be performed only by an authorized service provider, dealer, or the retailer where you bought the machine. To purchase maintenance parts, contact the retailer where you bought the machine. The replacement period for the maintenance parts is informed by the "HP Printer Status" program. Or on the UI (User Interface) if your machine supports a display screen. The replacement period varies based on the operating system used, computing performance, application software, connecting method, paper type, paper size, and job complexity.

Available maintenance parts | 64

Storing the toner cartridge

Toner cartridges contain components that are sensitive to light, temperature and humidity. HP suggests users follow these recommendations to ensure optimal performance, highest quality, and longest life from your new HP toner cartridge.

Store this cartridge in the same environment in which the printer will be used. This should be in controlled temperature and humidity conditions. The toner cartridge should remain in its original and unopened package until installation – if original packaging is not available, cover the top opening of the cartridge with paper and store in a dark cabinet.

Opening the cartridge package prior to use dramatically shortens its useful shelf and operating life. Do not store on the floor. If the toner cartridge is removed from the printer, follow the instructions below to store the toner cartridge properly.

• Store the cartridge inside the protective bag from the original package.

• Store lying flat (not standing on end) with the same side facing up as if it were installed in the machine.

• Do not store consumables in any of the following conditions:

- Temperature greater than 40°C (104°F).

- Humidity range less than 20% and greater than 80%.

- An environment with extreme changes in humidity or temperature.

- Direct sunlight or room light.

-Dusty places.

- A car for a long period of time.

- An environment where corrosive gases are present.

- An environment with salty air.

Handling instructions

• Do not touch the surface of the photoconductive drum in the cartridge.

• Do not expose the cartridge to unnecessary vibrations or shock.

• Never manually rotate the drum, especially in the reverse direction; this can cause internal damage and toner spillage.

Toner cartridge usage

HP does not recommend or approve the use of non-HP brand toner cartridges in your printer including generic, store brand, refilled, or remanufactured toner cartridges.

HP’s printer warranty does not cover damage to the machine caused by the use of a refilled, remanufactured, or non-HP brand toner cartridges.

Estimated cartridge life

Estimated cartridge life the life of the toner cartridge (or imaging unit) yield depends on the amount of toner that print jobs require. The actual print yield may vary depending on the print density of the pages you print on, operating environment, percentage of image area, printing interval, media type and/or media size. For example, if you print a lot of graphics, the consumption of the toner is higher and you may need to change the cartridge more often.

Storing the toner cartridge | 65

Redistributing toner

You can temporarily improve print quality by redistributing the remaining toner in the cartridge. In some cases, white streaks or light printing will still occur even after you have redistributed the toner.

• To prevent damage to the toner cartridge, do not expose it to light for more than a few

Before opening the top cover, close the output support first.

minutes. Cover it with a piece of paper, if necessary.

• Do not touch the green area of the toner cartridge. Use the handle on the cartridge to avoid touching this area.

• If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric.

Redistributing toner | 66

Replacing the toner cartridge

When the toner cartridge needs to be replaced, check the type of the toner cartridge for your machine (see "Available supplies" on page 63).

• Before opening the top cover, close the output support first.

• Shake the toner cartridge thoroughly, it will increase the initial print quality.

• To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Cover it with a piece of paper, if necessary.

• Do not touch the green area of the toner cartridge. Use the handle on the cartridge to avoid touching this area.

• Do not use sharp objects such as a knife or scissors to open the toner cartridge package. They might scratch the drum of the cartridge.

• If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric.

Replacing the toner cartridge | 67

Cleaning the machine

If printing quality problems occur or if you use your machine in a dusty environment, you need to clean your machine regularly to keep it in the best printing condition and use your machine longer.

• Cleaning the cabinet of the machine with cleaning materials containing large amounts

Cleaning the outside or the display screen

Clean the machine cabinet or the display screen with a soft, lint-free cloth. Dampen the cloth slightly with water, but be careful not to let any water drip onto or into the machine.

of alcohol, solvents, or other strong substances can discolor or distort the cabinet.

• If your machine or the surrounding area is contaminated with toner, we recommend you use a cloth or tissue dampened with water to clean it. If you use a vacuum cleaner, toner blows in the air and might be harmful to you.

• During the printing process, paper, toner, and dust particles can accumulate inside the machine. This buildup can cause print quality problems, such as toner specks or smearing. Cleaning the inside of the machine clears and reduces these problems.

Cleaning the inside

During the printing process, paper, toner, and dust particles can accumulate inside the machine. This buildup can cause print quality problems, such as toner specks or smearing. Cleaning the inside of the machine clears and reduces these problems.

• Use a dry lint-free cloth to clean the machine.

• If your machine has a power switch, turn the power switch off before cleaning the machine.

• Before opening the top cover, close the output support first.

Cleaning the machine | 68

Cleaning the machine | 69

Cleaning the pickup roller

• If your machine has a power switch, turn the power switch off before cleaning the machine.

• Use a dry lint-free cloth to clean the machine.

Cleaning the machine | 70

Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

This chapter gives helpful information for what to do if you encounter an error.If your machine has a display screen, check the message on the display screen first to solve the error.

• Tips for avoiding paper jams 72

• Clearing paper jams 73

• Understanding the LEDs 75

• A “Low Toner” or “Very Low Toner” message displays in Supplies information report77

• Paper feeding problems 78

• Power and cable connecting problems 79

• Solving other problems 80

• Solve wireless network problems 90

Tips for avoiding paper jams

By selecting the correct media types, most paper jams can be avoided. To avoid paper jams, refer to the following guidelines:

• Ensure that the adjustable guides are positioned correctly (see "Tray overview" on page 24).

• Do not overload the tray. Ensure that the paper level is below the paper capacity mark on the inside of the tray.

• Do not remove paper from the tray while your machine is printing.

• Flex, fan, and straighten paper before loading.

• Do not use creased, damp, or highly curled paper.

• Do not mix paper types in a tray.

• Use only recommended print media (see "Print media specifications" on page 95).

Tips for avoiding paper jams | 72

Clearing paper jams

In tray

To avoid tearing the paper, pull the jammed paper out slowly and gently.

Inside the machine

• The fuser area is hot. Take care when removing paper from the machine.

• Before opening the top cover, close the output support first.

Clearing paper jams | 73

If you do not see the paper in this area, stop and go to next step:

Clearing paper jams | 74

Understanding the LEDs

The color of the LED indicates the machine's current behavior.

• Some LEDs may not be available depending on model or country.

• You can resolve the error with the guideline from the computer’s Printer Status program window

• If the problem persists, call a service representative.

Attention LED

Status Description

Off The machine is off-line or normal status.

(Attention LED)

Orange

On The machine has stopped due to a major error.

The machine requires users attention:

• A paper jam has occurred (see "Clearing paper jams" on page 73).

Blinking

• The cover is opened. Close the cover.

• There is no paper in the tray when receiving or printing data. Load paper in the tray ("Loading paper in the tray" on page 25).

Toner LED/ Wireless LED/ Power LED

Status Description

Off All toner cartridges are at normal capacity.

A toner cartridge has almost reached its estimated cartridge

(Toner LED)

(Wireless

LED)

Orange

Blue

Blinking

Off The machine is disconnected from a wireless network.

Blinking The machine is connecting to a wireless network.

life

. It is recommended to replace the toner cartridge (see

"Replacing the toner cartridge" on page 67

• The toner cartridge is not installed or the wrong toner cartridge is installed.

• Small amount of toner is left in the cartridge. The estimated cartridge life of toner is close. Prepare a new cartridge for replacement. You may temporarily increase the printing quality by redistributing the toner (see "Redistributing toner" on page 66).

The machine is connected to a wireless network (see "Wireless network setup" on page 34).

Understanding the LEDs | 75

Status Description

Off The machine’s power is off. On The machine’s power is on.

• When the machine is in power save mode, the power LED slowly blinks.

• When the machine is printing data, the power LED blinks.

(Power LED)

White

Blinking

• The machine prints configuration sheet & network configuration sheet.

- Press and hold (Resume/Cancel) button for

about 10 seconds until the power LED blinks slowly, and release.

• The machine prints supplies info report / error report.

- Press and hold (Resume/Cancel) button for

about 15 seconds until the power LED blinks rapidly, and release.

a.The toner LED blinking for about 10 seconds and then the toner LED turns on. b.Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the

average capacity of print-outs and is designed pursuant to ISO/IEC 19752. The number of pages may be affected by operating environment, printing interval, graphics, media type and media size. Some amount of toner may remain in the cartridge even when red LED is on and the printer stops printing.

c.Wireless model only (see "Features by model" on page 7).

Understanding the LEDs | 76

A “Low Toner” or “Very Low Toner” message displays in Supplies information report

Low Toner: The printer indicates when a toner cartridge level is low. Actual cartridge life

remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The cartridge does not need to be replaced now.

Very Low Toner: The printer indicates when the Toner cartridge level is very low. Actual cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The cartridge does not need to be replaced now unless the print quality is no longer acceptable.

Once an HP toner cartridge has reached Very Low Toner, HP’s Premium Protection Warranty on that toner cartridge has ended.

To the machine prints supplies information report:

Press and hold (Resume/Cancel) button for about 15 seconds until the power LED blinks rapidly, and release. The machine begins printing.

A “Low Toner” or “Very Low Toner” message displays in Supplies information report | 77

Paper feeding problems

Condition Suggested solutions

Paper jams during printing. Clear the paper jam.

• Check the maximum paper capacity of the tray .

Paper sticks together.

• Make sure that you are using the correct type of paper.

• Remove paper from the tray and flex or fan the paper.

• Humid conditions may cause some paper to stick together.

Multiple sheets of paper do not feed.

Paper does not feed into the machine.

The paper keeps jamming.

Envelopes skew or fail to feed correctly.

Different types of paper may be stacked in the tray. Load paper of only one type, size, and weight.

• Remove any obstructions from inside the machine.

• Paper has not been loaded correctly. Remove paper from the tray and reload it correctly.

• There is too much paper in the tray. Remove excess paper from the tray.

• The paper is too thick. Use only paper that meets the specifications required by the machine.

• There is too much paper in the tray. Remove excess paper from the tray. If you are printing on special materials, feed manually in the tray.

• An incorrect type of paper is being used. Use only paper that meets the specifications required by the machine.

• There may be debris inside the machine. Open the top cover and remove any debris.

Ensure that the paper guides are against both sides of the envelopes.

Paper feeding problems | 78

Power and cable connecting problems

Power and cable

Condition Suggested solutions

The machine is not receiving power,

or the connection cable between the computer and the machine is not connected properly.

• Connect the machine to the electricity supply first and press the

(Power) button on the control panel.

• Disconnect the machine’s cable and reconnect it.

Power and cable connecting problems | 79

Solving other problems

Printing problems

Condition Possible cause Suggested solutions

The machine does not print.

The machine is not receiving power.

The machine is not selected as the default machine.

Check the machine for the following:

• The top cover is not closed. Close the top cover.

• Paper is jammed. Clear the paper jam (see "Clearing paper jams" on page

73).

• No paper is loaded. Load paper (see"Loading paper in the tray" on page 25).

• The toner cartridge is not installed. Install the toner cartridge (see "Replacing the toner cartridge" on page 67).

• Make sure the protect cover and sheets are removed from the toner cartridge (see "Replacing the toner cartridge" on page 67).

If a system error occurs, contact your service representative.

The connection cable between the computer and the machine is not connected properly.

Check the power cord connections. Check the power switch and the power source.

Select your machine as your default machine in Windows.

Disconnect the machine cable and reconnect it (see "Rear view" on page 17).

The connection cable between the computer and the machine is defective.

The port setting is incorrect.

The machine may be configured incorrectly.

If possible, attach the cable to another computer that is working properly and print a job. You can also try using a different machine cable.

Check the Windows printer settings to make sure that the print job is sent to the correct port. If the computer has more than one port, make sure that the machine is attached to the correct one.

Check the Printing Preferences to ensure that all of the print settings are correct.

Solving other problems | 80

Condition Possible cause Suggested solutions

The machine does not print.

The machine selects print materials from the wrong paper source.

The printer driver may be incorrectly installed.

The machine is malfunctioning.

The document size is so big that the hard disk space of the computer is insufficient to access the print job.

The output tray is full.

The paper option that was selected in the Printing Preferences may be incorrect.

Uninstall and reinstall the machine’s driver.

Check the display message on the control panel to see if the machine is indicating a system error. Contact a service representative.

Get more hard disk space and print the document again.

Once the paper is removed from the output tray, the machine resumes printing.

For many software applications, the paper source selection is found under the Paper tab within the Printing Preferences (see "Opening printing preferences" on page 48). Select the correct paper source. See the printer driver help screen (see "Using help" on page 50).

A print job is extremely slow.

Half the page is blank.

The job may be very complex.

The page orientation setting may be incorrect.

The paper size and the paper size settings do not match.

Reduce the complexity of the page or try adjusting the print quality settings.

Change the page orientation in your application (see "Opening printing preferences" on page 48). See the printer driver help screen (see "Using help" on page

50).

Ensure that the paper size in the printer driver settings matches the paper in the tray.Or, ensure that the paper size in the printer driver settings matches the paper selection in the software application settings you use (see "Opening printing preferences" on page 48).

Solving other problems | 81

Condition Possible cause Suggested solutions

Disconnect the machine cable and reconnect. Try a print job that you have already printed

The machine prints, but the text is wrong, garbled, or

The machine cable is loose or defective.

The wrong printer driver was selected.

successfully. If possible, attach the cable and the machine to another computer that you know works and try a print job. Finally, try a new machine cable.

Check the applicatinon’s printer selection menu to ensure that your machine is selected.

incomplete.

The software application is malfunctioning.

Try printing a job from another application.

Pages print, but they are blank.

The machine does not print PDF files correctly. Some parts of graphics, text, or illustrations are missing.

The operating system is malfunctioning.

The toner cartridge is defective or out of toner.

The file may have blank pages.

Some parts, such as the controller or the board, may be defective.

Incompatibility between the PDF file and the Acrobat products.

Exit Windows and reboot the computer. Turn the machine off and back on again.

Redistribute the toner, if necessary. If necessary, replace the toner cartridge.

• See "Redistributing toner" on page 66.

• See "Replacing the toner cartridge" on page 67.

Check the file to ensure that it does not contain blank pages.

Contact a service representative.

Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options.

It will take longer to print when you print a PDF file as an image.

The print quality of photos is not good. Images are not clear.

The resolution of the photo is very low.

Reduce the photo size. If you increase the photo size in the software application, the resolution will be reduced.

Solving other problems | 82

Condition Possible cause Suggested solutions

Before printing, the machine emits vapor near the output tray.

The machine does not print special-sized paper, such as billing paper.

Using damp/wet paper can cause vapor [white smoke] during printing.

Paper size and paper size setting do not match.

This is not a problem, just keep printing. If you are bothered by the smoke [vapor], then replace the paper with fresh paper from an unopened ream.

Set the correct paper size in the Custom in Paper tab in Printing Preferences (see "Opening printing preferences" on page 48).

The printed billing paper is curled.

The paper type setting does not match.

Change the printer option and try again. Go to Printing Preferences , click Paper tab, and set type to Heavy 90-120 g (see "Opening printing preferences" on page 48).

Printing quality problems

If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. See the table below to clear the problem.

Condition Suggested Solutions

• If a vertical white streak or faded area appears on the page, the toner supply is low. Install a new toner cartridge (see "Replacing the toner cartridge" on page 67).

Light or faded print

• The paper may not meet paper specifications; for example, the paper may be too moist or rough.

• If the entire page is light, the print resolution setting is too low or the toner save mode is on. Adjust the print resolution and turn the toner save mode off. See the help screen of the printer driver.

• A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning. Clean the inside of your machine (see "Cleaning the machine" on page 68).

• The surface of the LSU part inside the machine may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page 68). If these steps do not correct the problem, contact a service representative.

Solving other problems | 83

Condition Suggested Solutions

The top half of the paper is printed lighter than the rest of the paper

Toner specks • The paper may not meet specifications; for example, the paper may

The toner might not adhere properly to this type of paper.

• Change the printer option and try again. Go to Printing Preferences , click the Paper tab, and set the paper type to Recycled (see "Opening printing preferences" on page 48).

be too moist or rough.

• The transfer roller may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page 68).

• The paper path may need cleaning. Contact a service representative (see "Cleaning the machine" on page 68).

Dropouts

White Spots

If faded areas, generally rounded, occur randomly on the page:

• A single sheet of paper may be defective. Try reprinting the job.

• The moisture content of the paper is uneven or the paper has moist spots on its surface. Try a different brand of paper.

• The paper lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different kind or brand of paper.

• Change the printer option and try again. Go to Printing Preferences, click the Paper tab, and set type to Heavy 90-120 g (see "Opening printing preferences" on page 48).

If these steps do not correct the problem, contact a service representative.

If white spots appear on the page:

• The paper is too rough and a lot of dirt from paper falls to the inner components within the machine, so the transfer roller may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page 68).

• The paper path may need cleaning. Clean the inside of your machine (see "Cleaning the machine" on page 68).

If these steps do not correct the problem, contact a service representative.

Solving other problems | 84

Condition Suggested Solutions

Vertical lines

Black background

Toner smear • Clean the inside of the machine (see "Replacing the toner cartridge"

If black vertical streaks appear on the page:

• The surface (drum part) of the toner cartridge inside the machine has probably been scratched. Remove the toner cartridge and install a new one (see "Replacing the toner cartridge" on page 67).

If white vertical streaks appear on the page:

If the amount of background shading becomes unacceptable:

• Change to a lighter weight paper.

• Check the environmental conditions: very dry conditions or a high level of humidity (higher than 80% RH) can increase the amount of background shading.

• Remove the old toner cartridge and install a new one (see "Replacing the toner cartridge" on page 67).

• Thoroughly redistribute the toner (see "Redistributing toner" on page

66).

on page 67).

• Check the paper type and quality.

• Remove the toner cartridge and install a new one (see "Replacing the toner cartridge" on page 67).

Vertical repetitive defects

If marks repeatedly appear on the printed side of the page at even intervals:

• The toner cartridge may be damaged. If you still have the same problem, remove the toner cartridge and, install a new one (see "Replacing the toner cartridge" on page 67).

• Parts of the machine may have toner on them. If the defects occur on the back of the page, the problem will likely correct itself after a few more pages.

• The fusing assembly may be damaged. Contact a service representative.

Solving other problems | 85

Condition Suggested Solutions

Background scatter results from bits of toner randomly distributed on the printed page.

• The paper may be too damp. Try printing with a different batch of paper. Do not open packages of paper until necessary so that the paper does not absorb too much moisture.

Background scatter

• If background scatter occurs on an envelope, change the printing layout to avoid printing over areas that have overlapping seams on the reverse side. Printing on seams can cause problems.

Or select envelope size from the Printing Preferences window (see "Opening printing preferences" on page 48).

• If background scatter covers the entire surface area of a printed page, adjust the print resolution through your software application or in Printing Preferences (see "Opening printing preferences" on page

48). Ensure the correct paper type is selected. For example: If Heavy 90-120 g is selected, but Plain actually used, an overcharging can occur causing this copy quality problem.

• If you are using a new toner cartridge, redistribute the toner first (see "Redistributing toner" on page 66).

Toner particles are around bold characters or pictures

Misformed characters

The toner might not adhere properly to this type of paper.

• Change the printer option and try again. Go to Printing Preferences, click the Paper tab, and set the paper type to Recycled (see "Opening printing preferences" on page 48).

• Ensure the correct paper type is selected. For example: If Heavy 90-120 g is selected, but Plain actually used, an overcharging can occur causing this copy quality problem.

• If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try different paper.

Solving other problems | 86

Condition Suggested Solutions

Page skew • Ensure that the paper is loaded properly.

• Check the paper type and quality.

• Ensure that the guides are not too tight or too loose against the paper stack.

Curl or wave • Ensure that the paper is loaded properly.

• Check the paper type and quality. Both high temperature and humidity can cause paper curl.

• Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.

Wrinkles or creases • Ensure that the paper is loaded properly.

• Check the paper type and quality.

• Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.

Back of printouts are dirty

Solid color or black pages

• Check for leaking toner. Clean the inside of the machine (see "Cleaning the machine" on page 68).

• The toner cartridge may not be installed properly. Remove the cartridge and reinsert it.

• The toner cartridge may be defective. Remove the toner cartridge and install a new one (see "Replacing the toner cartridge" on page

67).

• The machine may require repairing. Contact a service representative.

Solving other problems | 87

Condition Suggested Solutions

Loose toner • Clean the inside of the machine (see "Cleaning the machine" on page

68).

• Check the paper type and quality.

• Remove the toner cartridge and then, install a new one (see "Replacing the toner cartridge" on page 67).

If the problem persists, the machine may require repair. Contact a service representative.

Character voids

Character voids are white areas within parts of characters that should be solid black:

• You may be printing on the wrong surface of the paper. Remove the paper and turn it around.

• The paper may not meet paper specifications.

Horizontal stripes

Curl

• An unknown

image repetitively appears on a few sheets

• Loose toner

• Light print or

contamination occurs

If horizontally aligned black streaks or smears appear:

• The toner cartridge may be installed improperly. Remove the cartridge and reinsert it.

• The toner cartridge may be defective. Remove the toner cartridge and install a new one (see "Replacing the toner cartridge" on page

67).

If the problem persists, the machine may require repairing. Contact a service representative.

If the printed paper is curled or paper does not feed into the machine:

• Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.

• Change the printer’s paper option and try again. Go to Printing Preferences, click the Paper tab, and set type to Light 60-69 g (see "Opening printing preferences" on page 48).

Your machine is probably being used at an altitude of 1,000 m (3,281 ft) or above.The high altitude may affect the print quality, such as loose toner or light imaging. Change the altitude setting for your machine (See "Altitude adjustment" on page 22).

Solving other problems | 88

Operating system problems

Common Windows problems

Condition Suggested solutions

“File in Use” message appears during installation.

“General Protection Fault”, “Exception OE”, “Spool 32”, or “Illegal Operation” messages appear.

“Fail To Print”, “A printer timeout error occurred” message appear.

Machine information is not displayed when you click the device in the Devices and Printers.

Refer to the Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages.

Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the printer driver.

Close all other applications, reboot Windows and try printing again.

These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in ready mode or after printing has completed, check the connection and/or whether an error has occurred.

Check the Printer properties. Click the Ports tab. (Control Panel > Devices and Printers > Right-click on your

printer icon and select Printer properties) If the port is set to File or LPT, uncheck them and select

TCP/IP, USB, or WSD.

Solving other problems | 89

Solve wireless network problems

Use the troubleshooting information to help resolve issues.

To determine whether Wi-Fi Direct printing is enabled on your printer, print a configuration page from the printer control panel.

Wireless connectivity checklist

• Verify that the printer and the wireless router are turned on and have power. Also make sure that the wireless radio in the printer is turned on.

• Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the SSID (see "Printing a network configuration report" on page 31).

• With secured networks, verify that the security information is correct. If the security information is incorrect, run the wireless setup again.

• If the wireless network is working correctly, try accessing other computers on the wireless network. If the network has Internet access, try connecting to the Internet over a wireless connection.

• Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access point (on networks using WPA security).

• Verify that the printer is within the range of the wireless network. For most networks, the printer must be within 30 m (100 ft) of the wireless access point (wireless router).

• Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not separate the printer and wireless access point.

• Verify that the printer is located away from electronic devices that might interfere with the wireless signal. Many devices can interfere with the wireless signal including motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices. Verify that the print driver is installed on the computer.

• Verify that you have selected the correct printer port.

• Verify that the computer and printer connect to the same wireless network.

• For OS X, verify that the wireless router supports Bonjour.

The printer does not print after the wireless configuration completes

1. Make sure that the printer is turned on and in the ready state.

2. Turn off any third-party firewalls on your computer.

3. Make sure that the wireless network is working correctly.

4. Make sure that your computer is working correctly. If necessary, restart the computer.

5. Verify that you can open the printer HP Embedded Web Server from a computer on the network.

Solve wireless network problems | 90

The printer does not print, and the computer has a third-party firewall installed

1. Update the firewall with the most recent update available from the manufacturer.

2. If programs request firewall access when you install the printer or try to print, make sure you allow the programs to run.

3. Temporarily turn off the firewall, and then install the wireless printer on the computer. Enable the firewall when you have completed the wireless installation.

The wireless connection does not work after moving the wireless router or printer

1. Make sure that the router or printer connects to the same network that your computer connects to.

2. Print a configuration page.

3. Compare the service set identifier (SSID) on the configuration page to the SSID in the printer configuration for the computer.

4. If the service set identifier (SSID) are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for the printer.

Cannot connect more computers to the wireless printer

1. Make sure that the other computers are within the wireless range and that no obstacles block the signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.

2. Make sure that the printer is turned on and in the ready state.

3. Make sure there are not more than 5 concurrent Wi-Fi Direct users.

4. Turn off any third-party firewalls on your computer.

5. Make sure that the wireless network is working correctly.

6. Make sure that your computer is working correctly. If necessary, restart the computer.

The wireless printer loses communication when connected to a VPN

• Typically, you cannot connect to a VPN and other networks at the same time.

The network does not appear in the wireless networks list

• Make sure the wireless router is turned on and has power.

• The network might be hidden. However, you can still connect to a hidden network.

The wireless network is not functioning

1. To verify if the network has lost communication, try connecting other devices to the network.

2. Test network communication by pinging the network. a. Open a command-line prompt on your computer.

• For Windows, click Start, click Run, type cmd, an then press Enter.

• For OS X, go to Applications, then Utilities, and open Terminal.

Solve wireless network problems | 91

b. Type ping followed by the router IP address. c. If the window displays round-trip times, the network is working.

3. Make sure that the router or printer connects to the same network that the computer connects to.

a. Print a configuration page (see "Printing a network configuration report" on page 31). b. Compare the service set identifier (SSID) on the configuration report to the SSID in the

printer configuration for the computer.

c. If the numbers are not the same, the devices are not connecting to the same network.

Reconfigure the wireless setup for the printer.

Perform a wireless network diagnostic test

From the printer control panel, you can run a diagnostic test that provides information about the wireless network settings (see "Printing a network configuration report" on page 31).

Solve wireless network problems | 92

Appendix

This chapter provides product specifications and information concerning applicable regulations.

• General specifications 94

• Print media specifications 95

• System requirements 97

General specifications

www.hp.com/support/laser100

Items Description

The specification values listed below are subject to change without notice. See

Dimension

(Width x Length x Height)

Weight

(Machine with consumables)

Temperature

Operation 10 to 32 °C (50 to 89.6 °F)

Storage (packed) -20 to 40 °C (-4 to 104 °F)

Humidity

Operation 20 to 80% RH

Storage (packed) 10 to 90% RH

110 volt models AC 110 - 127 V

Power rating

220 volt models AC 220 - 240 V

for possible changes in information.

331 x 215 x 178 mm (13.03 x 8.46 x 7.01 inches)

• HP Laser 103a, 107a, 107w, 107r: 4.16 kg (9.17 lbs)

• HP Laser 108a, 108w: 4.18 kg (9.22 lbs)

a.Dimensions and weight are measured without a handset and other accessories. b.See the rating label on the machine for the correct voltage (V), frequency (hertz) and type of current (A)

for your machine.

General specifications | 94

Print media specifications

Type Size Dimensions

Plain

Envelope

Heavy 90-120 g

Light 60-69 g

Colored

Letter

Legal

Oficio 216x340 mm

Oficio 8.5x13

B5(JIS)

Executive

A5 LEF

Envelope Monarch

Envelope #10

Envelope DL

Envelope C5

Refer to the Plain section

216 x 279 mm (8.5 x 11 inches) 216 x 356 mm (8.5 x 14 inches) 216 x 343 mm (8.5 x 13.5 inches) 216 x 330 mm (8.5 x 13 inches) 210 x 297 mm (8.27 x 11.69 inches) 182 x 257 mm (7.17 x 10.12 inches) 184 x 267 mm (7.25 x 10.5 inches) 148 x 210 mm (5.85 x 8.27 inches) 210 x 148 mm (8.27 x 5.85 inches) 98 x 191 mm (3.87 x 7.5 inches) 105 x 241 mm (4.12 x 9.5 inches) 110 x 220 mm (4.33 x 8.66 inches) 162 x 229 mm (6.38 x 9.02 inches)

Refer to the Plain section

Print media weight/Capacity

Tray

70 to 89 g/m

(19 to 24 lbs

bond)

• 150 sheets of 80 g/m2 (21 lbs bond)

75 to 90 g/m

(20 to 24 lbs

bond)

• 10 sheets

90 to 120 g/m

(24 to 32 lbs

bond)

• 50 sheets of 120 g/m2 (32 lbs bond)

60 to 69 g/m

• 160 sheets of 60 g/m

(16 to 18 lbs bond)

(16 lbs

bond)

75 to 90 g/m

(20 to 24 lbs

bond)

• 150 sheets of 80 g/m2 (21 lbs bond)

Print media specifications | 95

Type Size Dimensions

Preprinted

Recycled

Labels

Extra Heavy 121-163 g

Refer to the Plain section

Refer to the Plain section,

Refer to the Plain section

4x6

Bond

Refer to the Plain section

Minimum size (custom) 76 x 127 mm (3 x 5 inches)

Maximum size (custom)

216 x 356 mm (8.5 x 14 inches)

Print media weight/Capacity

Tray

75 to 90 g/m

(20 to 24 lbs

bond)

• 150 sheets of 80 g/m2 (21 lbs bond)

60 to 90 g/m

(16 to 24 lbs

bond)

• 150 sheets of 80 g/m2 (21 lbs bond)

120 to 150 g/m

(32 to 40 lbs

bond)

• 10 sheets

121 to 163 g/m

(32 to 43 lbs

bond)

• 10 sheets

105 to 120 g/m

(28 to 32 lbs

bond)

• 10 sheets

60 to 163 g/m

(16 to 43 lbs

bond)

a.Maximum capacity may differ depending on media weight, thickness, and environmental conditions. b.The smoothness of the labels used in this machine is 100 to 250 (sheffield). This means the numeric level of

smoothness.

Print media specifications | 96

System requirements

Printer software are occasionally updated due to release of new operating system and etc. If needed, download the latest version from the HP website(www.hp.com/support/laser100

Microsoft® Windows

Windows 7, 32-bit and 64-bit

Windows 8, 32-bit and 64-bit

Windows 8.1, 32-bit and 64-bit

Windows 10, 32-bit and 64-bit

The HP printer-specific print driver is installed for this operating system as part of the software installation.

The HP V4 printer-specific print driver is installed for this operating system as part of the software installation.

Windows Server 2008 R2, 64-bit

Windows Server 2008 R2, SP1, 64-bit

Windows Server 2012

Windows Server 2012 R2

Windows Server 2016, 64-bit

The HP PCLm.S printer-specific print driver is available for download from the printer-support website. Download the driver, and then use the Microsoft Add Printer tool to install it.

The HP printer-specific print driver is installed for this operating system as part of the software installation.

Microsoft retired mainstream support for Windows Server 2008 in January 2015. HP will continue to provide best effort support for the discontinued Server 2008 operating system.

System requirements | 97

Mac OS

Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running OS X

10.7 Lion and newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third generation or later) in the mobile applications (Mail, Photos, Safari, iBooks, Select third-party applications).

OS.

• To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device.

• Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier do not support USB connections.

• The USB-only models without wired or Wi-Fi network functionality do not support Mac

System requirements | 98

Glossary

The following glossary helps you get familiar with the product by understanding the terminologies commonly used with printing as well as mentioned in this user’s guide.

802.11

802.11 is a set of standards for wireless local area network (WLAN) communication, developed by the IEEE LAN/MAN Standards Committee (IEEE 802).

802.11b/g/n

802.11b/g/n can share same hardware and use the 2.4 GHz band. 802.11b supports bandwidth up to 11 Mbps,

802.11n supports bandwidth up to 150 Mbps. 802.11b/g/n devices may occasionally suffer interference from microwave ovens, cordless telephones, and Bluetooth devices.

Access point

Access Point or Wireless Access Point (AP or WAP) is a device that connects wireless communication devices together on wireless local area networks (WLAN), and acts as a central transmitter and receiver of WLAN radio signals.

ADF

An Automatic Document Feeder (ADF) is a scanning unit that will automatically feed an original sheet of paper so that the machine can scan some amount of the paper at once.

AppleTalk

AppleTalk is a proprietary suite of protocols developed by Apple, Inc for computer networking. It was included in the original Macintosh (1984) and is now deprecated by Apple in favor of TCP/IP networking.

BIT Depth

A computer graphics term describing the number of bits used to represent the color of a single pixel in a bitmapped image. Higher color depth gives a broader range of distinct colors. As the number of bits increases, the number of possible colors becomes impractically large for a color map. 1-bit color is commonly called as monochrome or black and white.

BMP

A bitmapped graphics format used internally by the Microsoft Windows graphics subsystem (GDI), and used commonly as a simple graphics file format on that platform.

Glossary | 100

BOOTP

Bootstrap Protocol. A network protocol used by a network client to obtain its IP address automatically. This is usually done in the bootstrap process of computers or operating systems running on them. The BOOTP servers assign the IP address from a pool of addresses to each client. BOOTP enables 'diskless workstation' computers to obtain an IP address prior to loading any advanced operating system.

CCD

Charge Coupled Device (CCD) is a hardware which enables the scan job. CCD Locking mechanism is also used to hold the CCD module to prevent any damage when you move the machine.

Collation

Collation is a process of printing a multiple-copy job in sets. When collation is selected, the device prints an entire set before printing additional copies.

Control Panel

A control panel is a flat, typically vertical, area where control or monitoring instruments are displayed. They are typically found in front of the machine.

Coverage

It is the printing term used for a toner usage measurement on printing. For example, 5% coverage means that an A4 sided paper has about 5% image or text on it. So, if the paper or original has complicated images or lots of text on it, the coverage will be higher and at the same time, a toner usage will be as much as the coverage.

CSV

Comma Separated Values (CSV). A type of file format, CSV is used to exchange data between disparate applications. The file format, as it is used in Microsoft Excel, has become a de facto standard throughout the industry, even among non-Microsoft platforms.

DADF

A Duplex Automatic Document Feeder (DADF) is a scanning unit that will automatically feed and turn over an original sheet of paper so that the machine can scan on both sides of the paper.

Default

The value or setting that is in effect when taking a printer out of its box state, reset, or initialized.

DHCP

A Dynamic Host Configuration Protocol (DHCP) is a client-server networking protocol. A DHCP server provides configuration parameters specific to the DHCP client host requesting, generally, information required by the client host to participate on an IP network. DHCP also provides a mechanism for allocation of IP addresses to client hosts.

Glossary | 101

DIMM

Dual Inline Memory Module (DIMM), a small circuit board that holds memory. DIMM stores all the data within the machine like printing data, received fax data.

DLNA

The Digital Living Network Alliance (DLNA) is a standard that allows devices on a home network to share information with each other across the network.

DNS

The Domain Name Server (DNS) is a system that stores information associated with domain names in a distributed database on networks, such as the Internet.

Dot Matrix Printer

A dot matrix printer refers to a type of computer printer with a print head that runs back and forth on the page and prints by impact, striking an ink-soaked cloth ribbon against the paper, much like a typewriter.

DPI

Dots Per Inch (DPI) is a measurement of resolution that is used for scanning and printing. Generally, higher DPI results in a higher resolution, more visible detail in the image, and a larger file size.

DRPD

Distinctive Ring Pattern Detection. Distinctive Ring is a telephone company service which enables a user to use a single telephone line to answer several different telephone numbers.

Duplex

A mechanism that will turn over a sheet of paper so that the machine can print (or scan) on both sides of the paper. A printer equipped with a Duplex Unit can print on both sides of paper during one print cycle.

Duty Cycle

Duty cycle is the page quantity which does not affect printer performance for a month. Generally the printer has the lifespan limitation such as pages per year. The lifespan means the average capacity of print-outs, usually within the warranty period. For example, if the duty cycle is 48,000 pages per month assuming 20 working days, a printer limits 2,400 pages a day.

ECM

Error Correction Mode (ECM) is an optional transmission mode built into Class 1 fax machines or fax modems. It automatically detects and corrects errors in the fax transmission process that are sometimes caused by telephone line noise.

Emulation

Emulation is a technique of one machine obtaining the same results as another. An emulator duplicates the functions of one system with a different system, so that the second system behaves like the first system. Emulation focuses on exact reproduction of external behavior, which is in contrast to

Glossary | 102

HP Laser 107w User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of contents

Introduction

Key benefits

Environmentally friendly

Convenience

Wide range of functionality and application support

Supports various wireless network setting method

Features by model

Operating System

Software

Variety feature

Useful to know

About this user’s guide

Conventions

General icons

Safety information

Important safety symbols

Operating environment

Operating method

Installation / Moving

Maintenance / Checking

Supply usage

Machine overview

Components

Front view

Rear view

Control panel overview

Turning on the machine

Installing the software

Learning the Basic Usage

Machine’s basic settings

Machine’s default settings

Altitude adjustment

Media and tray

Selecting print media

Tray overview

Loading paper in the tray

Printing on special media

Setting the paper size and type

Using a Network-Connected Machine

Network setup

Printing a network configuration report

Setting IP address

Installing driver over the network

Windows

Wireless network setup

Introducing wireless set up methods

Restoring the wireless network settings

Using the WPS settings

Setup using Windows

Setting the Wi-Fi Direct for mobile printing

Using HP Embedded Web Server

HP Embedded Web Server

Accessing HP Embedded Web Server

HP Embedded Web Server overview

Setting the system administrator’s information

HP Smart app

Connect using the HP Smart app

Change the default printer setting the HP Smart app

Print using the HP Smart app

Get help from the HP Smart app

Printing

Basic print

Canceling a print job

Opening printing preferences

Using a favorite setting

Using help

Printing features

Understanding special printer features

Using HP Easy Printer Manager

Understanding HP Easy Printer Manager

Using Printer Status programs

Printer Status overview

Maintenance

Ordering supplies and accessories

Available supplies