HP (Hewlett-Packard) EN3700 User Manual

HP Jetdirect en3700

fast ethernet external print server for network

capable Hi-Speed USB 2.0 peripherals

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1 Introduction..................................................................1-1

General product information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Contents of the product package. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

2 Installing the print server............................................2-1

Overview of installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Install hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Install software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Steps for installing the print server hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

3 Configuring and managing t he print server on your

network3-1

Basic configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Changing and managing the configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Embedded web server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

List of protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Useful Techniques. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Printing a configuration page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Setting a new IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

4 Troubleshooting ..........................................................4-1

Help-yourself troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Interpreting the configuration page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Interpreting the lights on the print server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Resetting print server to factory defaults (cold reset). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

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Contents

5 Getting Support and Service ......................................5-1

Help-yourself troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Call HP: HP support by phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

WWW: HP support online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

WWW: HP user forums . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Getting Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Hewlett-Packard Limited Global Warranty Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Local warranty statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Getting warranty service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

6 Specifications, Safety, and Regulatory......................6-1

Supported networking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Supported network protocols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Environmental specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Electrical specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

Electromagnetic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Safety statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

Regulatory statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

iv User Guide

Chapter 1

Introduction

General produc t information

The HP Jetdirect en3700 is an external print server with USB 2.0 connection. It plugs into the USB port of printers (and multifunction peripherals) to provide a netw ork connection for those printers.

(A label on the end of the product’s box lists printers that are tested and supported. Newer models may also be supported.)

The print server connects to an Ethernet ( IEEE 802.3i 10Bas e-T) or Fast Ether net (IEEE

802.3u 100Base-TX) network, attached at the RJ-45 connector using twisted-pair cabling.

The HP Jetdirect en3700 offers all the features of the HP Jetdirect 310x external print server, plus additional USB 2.0 high-speed connection functionality.

The en3700 print server suppor t s b oth peer-to-peer and client/s erver pri nte r netw ork ing under TCP/IP; it supports peer-to-peer printer networking under IPX/SPX (direct mode), Apple EtherTalk, and LPD printing. Operating system support includes Windows (98, 2000, ME, NT 4.0, and XP) and MacOS (v 9.04 and later). See the section on specifications for details of which operating systems support which protocols.

The en3700 print server includes all the protocol support of the 310x. These protocols are, in various combinations, supported on these operating systems: Windows (98, 2000, ME, NT 4.0, and XP), MacOS, Novell NetWare, HP-UX, Solaris (on SPARC systems), SCO UNIX, LINUX, IBM AIX, MPE-IX, and Artisoft LANtastic. See the section on specifications for details of which operating systems support which protocols.

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Chapter 1

Introduction

The print server includes an embedded Web server that allows remote management through a Web browser.

The embedded Web server, which allows you to monitor and manage the print server remotely, requires Microsoft Internet Explorer 4.0 or lat er, or Netscape Navigator 5.0 or later.

See the specifications section for more details on the print servers.

Contents of the product package

The HP Jetdirect en3700 external print server includes :

• print server module

• power module

• USB cable

• HP Jetdirect CD (includes in stallation software, manuals, and troubleshootin g)

• Startup Guide poster

1-2

User Guide

Chapter 2

Installing the print server

Overview of installation

Install hardware

Summary: To connect the printer to the network using the HP Jetdirect en3700 external print server, you will

• connect the print server to the network with a network cable,

• connect the print server to the printer with the included USB cable,

• plug in the power adapter, and

• print a configuration (self-test) page. Use the instructions at either of the following locations:

• The printed Startup Guide poster that is supplied with the print server.

• On this web page below—starting with “Steps for installing the print server hardware.”

Install software

• For the basic procedure to set up each Windows (98, 2000, XP, ME, NT 4.0) computer for printing on the networked printer, refer to the Network Basics section of the HP JetDirect en3700 in your CD-ROM documentation.

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Chapter 2

Installing the print server

• This default procedure involves installing printer driv ers and other software and configuring network parameters. You will use the installation software on either the CD-ROM supplied with your printer or on the Jetdirect CD-ROM supplied with your print server, depending on your printer model. For more details see www.hp.com/support/network-printer-CD.

• For the LPR/LPD (Line Printer Daemon) alternative printing method: See the LPD topic in the HP Jetdirect Administrator’s Guide.

• For Macintosh setup (MacOS 8.6 or later), read the Jetdirect CD-ROM on a Macintosh system, select the file Network Printing.htm, and follow the instructions for setting up network printing.

Steps for installing the print server hardware

1. Attach the print server to a 10Base-T (Ethernet) or 100Base-TX (Fast Ethernet) local area network by plugging a network cable into the RJ-45 connector on the back of the print server.

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User Guide

Chapter 2

2. Attach the print server to the printer by plugging the Universal Serial Bus (USB) cable—shipped with the print server—into the USB connector on the back of the print server and into the USB connector on the printer.

• Caution! Unsupported USB Devices include:

Installing the print server

- HP 4135A Jetdirect Connectivity Car d

- any USB hub

- any USB-to-parallel converter

- any USB cable extender

HP Jetdirect en3700 fast ethernet external print server

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Chapter 2

Installing the print server

3. Plug the DC power cord from the power module—shipped with the print server—into the power connector on the back of the print server. Plug the power module into a power outlet.

• Caution! Do not use the power module shipped with your print server with any other products!

4. Verify the print server’s LEDs:

• The 10 or 100 LED on the rear end of the print server lights green to in dicate the connection speed.

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User Guide

Chapter 2

• The power/status LED on the top front begins blinking and within 15 seconds is solid green, to indicate the server passed its self-test.

• A solid green USB LED on the top front indicates a good USB connection, as illustrated above.

If your LEDs are not solid green, refer to chapter 4, Troubleshooting.

5. Verify the connection with the printer by printing a configuration (test) page: Briefly press and release the test button on the back of the print server. The page

should soon emerge from the attached printer.

Installing the print server

If the page does not appear on the printer, or if it is unreadable, refer to chapter 4, Troubleshooting.

6. You can mount the print server on a wall, using the keyhole slots on the underside of the print server.

HP Jetdirect en3700 fast ethernet external print server

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Chapter 2

Installing the print server

2-6

User Guide

Chapter 3

Configuring and managing the print server on your network

This section introduces the tools you can use to co nfig ure and mana ge your p rint server, and the protocols you can set up.

• Basic configuration, as part of the installation process

• Changing and managing the configuration

• List of protocols for printing and managing

• Useful techniques:

- Printing a configuration page

- Setting a new IP address

- Sesetting to factory-default settings

Basic configur a tion

• Set up each Macintosh running MacOS (9.04 or later). Read the Jetdirect CD-ROM on a Macintosh system, select the file Network Printing.htm, and follow the instructions for setting up network printing.

• Set up each Windows computer for printing on the networked printer by using the HP Install Network Printer Wizard.

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+ 29 hidden pages