HP Designjet L28500 User's Guide
DESIGNJET L28500 printer series
User’s guide
Edition: 3rd edition
© 2013 Hewlett-Packard Development
Company, L.P.
Legal notices
The information contained herein is subject to
change without notice.
The only warranties for HP Products and
services are set forth in the express warranty
statement accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Trademarks
Microsoft® and Windows® are U.S. registered
trademarks of Microsoft Corporation.
Table of contents
1 Introduction .................................................................................................................................................. 1
Safety precautions ................................................................................................................................................. 1
The printer’s main features ................................................................................................................................... 4
The printer’s main components ............................................................................................................................ 5
The Embedded Web Server ................................................................................................................................... 9
Turn the printer on and off .................................................................................................................................. 11
Restart the printer ............................................................................................................................................... 11
2 Connectivity and software instructions ......................................................................................................... 13
Connection method ............................................................................................................................................. 13
Connect to a network .......................................................................................................................................... 13
3 Basic setup options ...................................................................................................................................... 15
Printer setup options ........................................................................................................................................... 15
Embedded Web Server setup options ................................................................................................................. 17
4 Handle the substrate ................................................................................................................................... 21
Overview .............................................................................................................................................................. 21
Porous substrates ............................................................................................................................................... 24
Load a roll onto the spindle ................................................................................................................................. 25
Load a roll into the printer (automatically) ......................................................................................................... 28
Load a roll into the printer (manually) ................................................................................................................ 31
Load a cut sheet into the printer ......................................................................................................................... 34
Unload a roll from the printer ............................................................................................................................. 35
The take-up reel .................................................................................................................................................. 35
The edge holders ................................................................................................................................................. 44
The loading accessory ......................................................................................................................................... 45
Double-sided printing .......................................................................................................................................... 49
View information about the substrate ................................................................................................................ 51
Substrate length tracking ................................................................................................................................... 51
Form feed and cut ................................................................................................................................................ 53
Store the substrate .............................................................................................................................................. 53
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5 Substrate settings ....................................................................................................................................... 55
Download media presets ..................................................................................................................................... 55
Add a new substrate ............................................................................................................................................ 55
Faster printing ..................................................................................................................................................... 66
Color calibration .................................................................................................................................................. 66
Color profiles ....................................................................................................................................................... 67
Color reproduction tricks ..................................................................................................................................... 67
6 Retrieving usage information ....................................................................................................................... 69
Get accounting information ................................................................................................................................ 70
Check usage statistics ......................................................................................................................................... 70
Check usage statistics for a job ........................................................................................................................... 70
Request accounting data by E-mail .................................................................................................................... 70
7 The ink system ............................................................................................................................................ 73
Ink system components ...................................................................................................................................... 73
Order ink supplies ................................................................................................................................................ 77
8 Print options ............................................................................................................................................... 79
Printer states ....................................................................................................................................................... 79
Change margins ................................................................................................................................................... 79
Request the printer’s internal prints ................................................................................................................... 80
9 Accessories ................................................................................................................................................. 81
Order accessories ................................................................................................................................................ 81
10 Printer status ............................................................................................................................................ 83
Check printer status ............................................................................................................................................ 83
Check the status of the ink system ..................................................................................................................... 83
Check the status of the ink cartridges ................................................................................................................ 83
Check the status of a printhead .......................................................................................................................... 84
Check the file system .......................................................................................................................................... 84
Printer alerts ........................................................................................................................................................ 84
11 Firmware update ....................................................................................................................................... 87
12 Hardware maintenance .............................................................................................................................. 89
Ink system tips ..................................................................................................................................................... 89
Align the printheads ............................................................................................................................................ 89
Clean and lubricate the carriage rail ................................................................................................................... 90
Clean the electrical connections on a printhead ................................................................................................. 92
Clean the exterior of the printer .......................................................................................................................... 96
Clean the platen ................................................................................................................................................... 97
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Clean (recover) the printheads ............................................................................................................................ 99
Clean the substrate-advance sensor window .................................................................................................. 100
Maintain the ink cartridges ................................................................................................................................ 100
Move or store the printer .................................................................................................................................. 101
Replace an ink cartridge .................................................................................................................................... 101
Replace the ink maintenance kit ....................................................................................................................... 105
Replace a printhead ........................................................................................................................................... 110
Replace the printhead cleaning kit ................................................................................................................... 116
Service maintenance ......................................................................................................................................... 121
13 Troubleshoot print-quality issues ............................................................................................................. 123
General printing advice ..................................................................................................................................... 123
Use the printhead status plot ........................................................................................................................... 123
Graininess .......................................................................................................................................................... 124
Horizontal banding ............................................................................................................................................ 125
Vertical banding ................................................................................................................................................. 127
The print is deformed into a curved shape ....................................................................................................... 128
Misaligned colors ............................................................................................................................................... 128
Color intensity varies ......................................................................................................................................... 128
Lack of sharpness .............................................................................................................................................. 129
Black areas look hazy ........................................................................................................................................ 129
Ink smears ......................................................................................................................................................... 130
Subtle stains or uneven appearance ................................................................................................................. 130
The ink smudges when touched, or looks oily .................................................................................................. 130
The dimensions of the print are wrong ............................................................................................................. 131
Tiling issues ....................................................................................................................................................... 131
14 Troubleshoot substrate issues .................................................................................................................. 133
The substrate cannot be loaded successfully .................................................................................................. 133
The substrate is mispositioned ......................................................................................................................... 134
The substrate has jammed ................................................................................................................................ 134
The substrate is deformed or wrinkled ............................................................................................................. 137
The substrate has shrunk or expanded ............................................................................................................ 137
The substrate has bow deformation ................................................................................................................. 138
The automatic cutter does not work ................................................................................................................. 139
Take-up reel substrate jam ............................................................................................................................... 139
Take-up reel does not wind .............................................................................................................................. 139
15 Troubleshoot ink-system issues ............................................................................................................... 141
Ink maintenance kit needs to be installed ........................................................................................................ 141
Cannot insert an ink cartridge ........................................................................................................................... 141
Cannot insert a printhead .................................................................................................................................. 141
Cannot insert the printhead cleaning cartridge ................................................................................................ 141
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Front panel recommends reseating or replacing a printhead .......................................................................... 141
Clean the printheads ......................................................................................................................................... 142
Align the printheads .......................................................................................................................................... 142
16 Troubleshoot other issues ........................................................................................................................ 145
The printer cannot get an IP address ................................................................................................................ 145
Cannot access the Embedded Web Server ........................................................................................................ 145
The printer is not printing ................................................................................................................................. 146
The software program slows down or stalls while generating the print job ................................................... 146
The printer seems slow ..................................................................................................................................... 146
Communication failures between computer and printer ................................................................................. 146
The platen rollers squeak ................................................................................................................................. 147
17 Front-panel error messages ..................................................................................................................... 149
Printer logs ........................................................................................................................................................ 151
18 When you need help ................................................................................................................................. 153
Introduction ....................................................................................................................................................... 153
Documentation .................................................................................................................................................. 153
Customer Self Repair ......................................................................................................................................... 153
HP Customer Care Centers ................................................................................................................................ 153
Service information ........................................................................................................................................... 154
19 Printer specifications ............................................................................................................................... 155
Functional specifications .................................................................................................................................. 155
Physical specifications ...................................................................................................................................... 157
Memory specifications ...................................................................................................................................... 157
Power specifications ......................................................................................................................................... 157
Environmental specifications ............................................................................................................................ 157
Acoustic specifications ...................................................................................................................................... 158
Appendix A Summary of common printing problems ....................................................................................... 159
Glossary ....................................................................................................................................................... 161
Index ........................................................................................................................................................... 165
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1 Introduction
Safety precautions
Before using your printer, read the following safety precautions to make sure you use the equipment safely.
You are expected to have the appropriate technical training and experience necessary to be aware of hazards
to which you may be exposed in performing a task, and take appropriate measures to minimize the risks to
yourself and to other people.
General safety guidelines
●
There are no operator-serviceable parts inside the printer except those covered by HP's Customer Self
Repair program (see
service personnel.
http://www.hp.com/go/selfrepair/). Refer servicing of other parts to qualified
●
Turn off the printer and call your service representative in any of the following cases.
◦
The power cord or plug is damaged.
◦
Liquid has entered the printer.
◦
There is smoke or an unusual smell coming from the printer.
◦
The printer has been dropped or the drying or curing module has been damaged.
◦
The printer's built-in Residual Current Circuit Breaker (Ground Fault Circuit Interrupter) has been
repeatedly tripped.
◦
The printer is not operating normally.
●
Turn off the printer in either of the following cases.
◦
During a thunderstorm
◦
During a power failure
Electrical shock hazard
WARNING! The drying and curing modules operate at hazardous voltages capable of causing death or
serious personal injury.
Ensure that the power is disconnected from the branch circuit breaker of the PDU, and that the printer’s main
power switch is off, before servicing the printer.
To avoid the risk of electric shock:
●
Do not attempt to dismantle the drying and curing modules or the electrical control cabinet.
●
Do not remove or open any other closed system covers or plugs.
ENWW Safety precautions 1
●
●
Heat hazard
The drying and curing subsystems of the printer operate at high temperatures and can cause burns if
touched. To avoid personal injury, take the following precautions.
●
●
Fire hazard
The drying and curing subsystems of the printer operate at high temperatures. Call your service
representative if the printer's built-in Residual Current Circuit Breaker (Ground Fault Circuit Interrupter) is
repeatedly tripped.
To avoid the risk of fire, take the following precautions.
●
●
Do not insert objects through slots in the printer.
Test the functionality of the Residual Current Circuit Breaker (RCCB) every 6 months.
Do not touch the internal enclosures of the printer's drying and curing modules. Even after opening the
window latch that disconnects drying and curing power, the internal surfaces could be hot.
Take special care when accessing the substrate path.
Use the power supply voltage specified on the nameplate.
An electrician is required for the setup and configuration of the building’s electrical system used to
power the printer, and for printer installation. Make sure that your electrician is appropriately certified
according to local regulations and supplied with all the information regarding the electrical
configuration.
●
The electrician should connect the power cord as specified in the Site preparation guide and Assembly
instructions. Three-phase lines are required, each protected by a branch circuit breaker. The power
cable is not provided with the printer.
●
Do not insert objects through slots in the printer.
●
Take care not to spill liquid on the printer.
●
Do not use aerosol products that contain flammable gases inside or around the printer.
●
Do not block or cover the openings in the printer body that are provided for ventilation.
●
Do not attempt to dismantle the drying or curing module, or the electrical control cabinet.
●
Ensure that the operating temperature of the substrate, as recommended by its manufacturer, is not
exceeded. If this information is not available from the manufacturer, be sure to use only substrates
suitable for operating temperatures of 125°C (257°F) or higher.
●
Do not load substrates with auto-ignition temperatures below 250°C (482°F). See note below.
NOTE: Test method based on EN ISO 6942:2002; Evaluation of materials and material assemblies when
exposed to a source of radiant heat, method B. The test conditions, to determine the temperature when the
substrate starts ignition (either flame or glow) were: Heat flux density: 30 kW/m², copper calorimeter, K type
thermocouple.
Mechanical hazard
The printer has moving parts that could cause injury. To avoid personal injury, take the following precautions
when working close to the printer.
●
Keep your clothing and all parts of your body away from the printer's moving parts.
●
Avoid wearing necklaces, bracelets, and other hanging objects.
2 Chapter 1 Introduction ENWW
●
If your hair is long, try to secure it so that it will not fall into the printer.
●
Take care that sleeves or gloves do not get caught in the printer's moving parts.
●
Avoid standing close to the fans, which could cause injury and could also affect print quality (by
obstructing the air flow).
●
Do not touch gears or moving rolls during printing.
Heavy substrate hazard
Special care must be taken to avoid personal injury when handling heavy substrates.
●
Handling heavy substrate rolls may require more than one person. Care must be taken to avoid back
strain and/or injury.
●
Consider using a forklift, pallet truck, or other handling equipment.
●
When handling heavy substrate rolls, wear personal protective equipment including boots and gloves.
Ink handling
Your printer does not use solvent inks and does not have the traditional problems associated with them.
However, HP recommends that you wear gloves when handling ink system components.
Warnings and cautions
The following symbols are used in this manual to ensure the proper use of the printer and to prevent the
printer from being damaged. Follow the instructions marked with these symbols.
WARNING! Failure to follow the guidelines marked with this symbol could result in serious personal injury
or death.
CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal injury or
damage to the product.
Warning labels
Label Explanation
Risk of burns. Do not touch the internal enclosures of drying and
curing modules of the printer.
Risk of burns. Do not touch the drying enclosure of the printer.
Even after opening the window latch, which disconnects the
power to the drying and curing modules, the internal surfaces
could be hot.
Electric shock hazard. There are no operator-serviceable parts
inside the printer. Refer servicing to qualified service personnel.
ENWW Safety precautions 3
Label Explanation
See installation instructions before connecting to the supply.
Ensure that the input voltage is within the printer's rated voltage
range, and select the correct printer 3-phase configuration.
Risk of trapped hands.
Risk of trapped fingers. Do not touch spindle gears while moving.
Do not put objects on top of the printer. Do not cover the top
fans.
The printer’s main features
Your printer is a color inkjet printer designed for printing high-quality images on flexible substrates from
0.584 m (23 in) to 2.64 m (104 in) wide. Some major features of the printer are shown below:
●
Printing speeds in draft mode of up to 70 m²/h (753 ft²/h).
●
Environmentally friendly, odorless, aqueous latex inks in six colors
●
No special ventilation required, no hazardous waste
●
775 ml ink cartridges
●
Print on a wide range of substrates—including most low-cost, uncoated, solvent-compatible substrates
●
A range of HP recyclable substrates is available
You are recommended to wear gloves when handling ink
cartridges, printhead cleaning cartridges, and the printhead
cleaning container.
●
Durable prints with outdoor display permanence up to three years unlaminated, five years laminated
●
Accurate and consistent color reproduction with automatic color calibration (built-in
spectrophotometer) for most substrates
To send print jobs to your printer, you will need Raster Image Processor (RIP) software, which should be run
on a separate computer. RIP software is available from various different companies; it is not provided with
the printer.
4 Chapter 1 Introduction ENWW
The printer’s main components
The following views of the printer illustrate its main components.
Front view
1. Ink cartridge
2. Platen
3. Printhead
4. Printhead carriage
5. Ink funnel and ink tube assembly
6. Front panel
7. Printhead cleaning cartridge
8. Substrate-adjustment lever
9. Take-up reel motor
10. Tension bar
11. Spindle
12. Take-up reel
13. Spindle stop
14. Spindle lock lever
15. Curing module
16. Drying module
ENWW The printer’s main components 5
Rear view
1. Printhead cleaning container
2. Sockets for communication cables and optional accessories
3. Power switch and power socket
4. Residual current circuit breakers for the heating components
5. Ink filter
Edge holders case
The case is normally attached to the rear of the printer, and contains the two edge holders when they are not
in use.
6 Chapter 1 Introduction ENWW
Drying enclosure
Take-up reel motor
1. Take-up reel lever
2. Winding-direction switch
3. Manual winding buttons
ENWW The printer’s main components 7
Loading accessory
The loading accessory helps you to load some substrate types that are difficult to load without it. See The
loading accessory on page 45.
The front panel
Your printer's front panel is located at the front right of the printer. It has the following important functions:
●
Assists you in troubleshooting issues
●
Is used when performing certain physical operations, such as unloading substrate and maintaining the
printer
●
Displays information in brief about the status of the printer
●
Displays warning and error messages, when appropriate, along with audio alerts to call attention to a
warning or message
The front panel has a large central area to display dynamic information and icons. On the left and right sides
you can see up to six fixed icons at different times. Normally they are not all displayed at the same time.
Left and right fixed icons
●
Press
●
Press
to return to the home screen.
to view this User's guide on the front panel.
●
Press
●
Press
8 Chapter 1 Introduction ENWW
to go to the previous item.
to go to the next item.
●
Press
screen.
to go back to the previous screen. This does not discard any changes made in the current
●
Press
Home screen dynamic icons
The following items are displayed only on the home screen.
●
Press
loading substrate or replacing ink supplies. A smaller warning icon appears if there are actions that
need to be performed.
●
To the right of the above button is a message showing the printer status or the most important current
alert. Press this message to see a list of all current alerts, with an icon indicating the severity of each
alert.
●
Press
●
Most of the central part of the screen is divided into four parts, summarizing the state of the ink
cartridges, the substrate, the printheads and printhead cleaning kit, and the network. For more
information on any of these, press that part of the screen.
If the printer is left idle for some time, it goes into sleep mode and switches off the front-panel display. To
change the time that elapses before sleep mode, press
Sleep mode wait time. You can set a time between 1 and 240 minutes.
The printer wakes from sleep mode and switches on the front-panel display whenever there is some external
interaction with it.
to cancel the current process.
to view information about printer status, change printer settings, or initiate actions such as
to view information about the job that is currently printing.
, then , then Setup > Front panel options >
Information about specific uses of the front panel can be found throughout this guide.
The Embedded Web Server
The Embedded Web Server is a Web server running inside the printer. You can use it to obtain printer
information, manage settings and presets, align printheads, upload new firmware and troubleshoot
problems. Service engineers can use it to retrieve internal information that helps to diagnose printer
problems.
You can access the Embedded Web Server remotely by using an ordinary Web browser running on any
computer. See
The Embedded Web Server window displays three separate tabs. Buttons near the top of each page provide
access to online help and supplies reordering.
Access the Embedded Web Server on page 17.
ENWW The Embedded Web Server 9
Main tab
The Main tab provides information about the following items.
●
●
●
Setup tab
The Setup tab enables you to complete these tasks.
●
●
●
●
●
●
●
Substrate, ink, printhead and maintenance status
Temperatures of the drying and curing modules
Substrate and ink usage and accounting
Specify printer settings such as units of measurement and refresh date
Specify network and security settings
Set the date and time
Update firmware
Align printheads
Upload media presets
Sign up for the Customer Involvement Program and configure your participation
Support tab
The Support tab offers various kinds of help with your printer.
●
Browse helpful information from a variety of sources
●
Troubleshoot problems
●
Access HP Designjet links for technical support with your printer and accessories
●
Access service support pages that show current and historical data on the usage of your printer
10 Chapter 1 Introduction ENWW
Turn the printer on and off
To turn on the printer, ensure that the residual current circuit breakers are in the up position and the power
switch at the rear of the printer is turned on. If the printer does not start automatically, press the Power
button on the front panel.
You can leave the printer on without wasting energy. Leaving it on improves response time. When the printer
has not been used for a certain period of time, it saves power by going into sleep mode. Any interaction with
the printer returns it to active mode, and it can resume printing immediately.
If you want to turn the printer on or off, the normal and recommended method is to use the Power button on
the front panel.
When you turn off the printer this way, the printheads are automatically stored with the printhead cleaning
cartridge, which prevents them from drying out.
However, if you plan to leave the printer turned off for a long period of time, you are recommended to turn it
off using the Power button, and then also turn off the power switch at the rear.
To turn it back on later, use the power switch at the rear. If the printer does not start automatically, press the
Power button on the front panel.
When the printer is turned on, it takes about 5 minutes to initialize itself.
Restart the printer
In some circumstances you may be advised to restart the printer. To do so, press the Power button on the
front panel to turn the printer off. Wait a few moments, then press the Power button again. This should
restart the printer.
If the printer fails to restart, try the following alternative procedure.
ENWW Turn the printer on and off 11
1. Turn off the printer by using the power switch at the rear of the printer. Check that the residual current
circuit breakers are in the up position.
2. Wait for 10 seconds.
3. Turn on the printer by using the power switch.
4. Make sure that the Power light on the front panel illuminates. If it does not, use the Power button to
turn on the printer.
12 Chapter 1 Introduction ENWW
2 Connectivity and software instructions
Connection method
Your printer can be connected in the following way.
Connection type Speed Maximum cable length Other factors
Gigabit Ethernet Fast; varies according to
NOTE: The speed of any network connection depends on all the components that are used in the network,
which can include network interface cards, hubs, routers, switches, and cables. If any one of these
components cannot operate at high speed, you will have a low-speed connection. The speed of your network
connection can also be affected by the total amount of traffic from other devices on the network.
Connect to a network
Before you begin, check your equipment:
●
The printer should be set up and turned on.
●
The Gigabit switch or router should be on and functioning correctly.
●
All computers on the network should be turned on and connected to the network.
●
The printer should be connected to the switch.
When the printer is connected to the network and turned on, you should see the printer's IP address appear
on the front panel (12.34.12.34 in this example). Make a note of the IP address: you can use it later to access
the Embedded Web Server.
network traffic
Long (100 m=328 ft) Requires extra equipment
(switches)
If you see this screen without the IP address, either the printer is not successfully connected to the network,
or your network has no DHCP server. In the latter case, you will have to set the IP address manually: see
printer cannot get an IP address on page 145.
ENWW Connection method 13
The
Refer to the RIP instructions (not provided by HP) to install the software RIP.
14 Chapter 2 Connectivity and software instructions ENWW
3 Basic setup options
Printer setup options
Change the language of the front panel
Two methods are available to change the language that is used for the front-panel menus and messages.
●
If you can understand the current front panel language, go to the front panel and press
, then Setup > Front panel options > Language.
●
If you cannot understand the current front panel language, start with the printer turned off. Turn it on.
As soon as icons appear on the front panel, press
Whichever method you used, the language selection menu should now appear on the front panel.
Highlight your preferred language, then press the OK button.
View or set the date and time
To view or set the printer's date and time, go to the front panel and press , then , then Setup >
Front panel options > Date and time options.
, then
followed by . The front panel blinks briefly.
Set altitude
If your printer is operating at a significant altitude above sea level, go to the front panel and press , then
, then Setup > Select altitude, to tell the printer its operating altitude.
Request e-mail notification of specific error conditions
1. In the Embedded Web Server (see Access the Embedded Web Server on page 17), go to the E-mail
server page on the Setup tab and ensure that the following fields are correctly filled in:
ENWW Printer setup options 15
●
SMTP server. This is the IP address of the outgoing mail server (Simple Mail Transfer Protocol
[SMTP]) that processes all e-mail messages from the printer. If the mail server requires
authentication, e-mail notifications will not work.
●
Printer e-mail address. Each e-mail message that the printer sends must include a return
address. This address does not need to be a real, functional e-mail address, but it should be
unique, so that recipients of the message can identify the printer that sent it
2. Go to the Notification page, which is also on the Setup tab.
3. Click the New icon to request new notifications, or click the Edit icon to edit notifications that have
already been set up. Then specify the e-mail addresses to which notifications are sent, and select the
incidents that result in notification messages.
Change the warming duration
When there are no more jobs to print, or you want to pre-warm the printer (Prepare printing option in the
RIP), the printer´s drying and curing heaters remain on for the specified time and temperature in case
another job arrives or in case you need to avoid any print-quality problem that could be caused by an
incorrect temperature in the print zone. To choose the temperatures and how long you need the heaters to
continue working in this situation, go to the front panel and press
Substrate handling options > Warming temperature [45–55] ºC and/or Warm-up duration [5–120] min.
Change the sleep mode setting
, then , then Substrate >
If the printer is left turned on but unused for a certain period of time, it automatically goes into sleep mode to
save power. The default period of time it waits is 30 minutes. To change the time the printer waits before it
goes into sleep mode, go to the front panel and press
Sleep mode wait time. Enter in minutes the wait time that you want, then press OK.
Turn audio alerts on or off
To turn the printer's audio alerts on or off, go to the front panel and press , then , then Setup >
Front panel options > Enable audio alert or Disable audio alert. By default, audio alerts are enabled.
Change the front panel display brightness
To change the brightness of the front-panel display, press , then , then Setup > Front panel
options > Display brightness, then select a value by moving the scroll bar. Press OK to save the value.
Change the units of measurement
To change the units of measurement that appear on the front panel, press , then , then Setup >
Front panel options > Unit selection, then English or Metric.
The units of measurement can also be changed in the Embedded Web Server.
, then , then Setup > Front panel options >
Restore factory settings
To restore the printer settings to their original values as set in the factory, go to the front panel and press
, then , then Setup > Resets > Restore factory settings. This option restores all of the printer
settings except the Gigabit Ethernet settings.
16 Chapter 3 Basic setup options ENWW
Embedded Web Server setup options
Access the Embedded Web Server
Use the Embedded Web Server to view printer information remotely through an ordinary Web browser
running on any computer.
The following browsers are known to be compatible with the Embedded Web Server:
●
Internet Explorer 6 and later for Windows
●
Safari 2 and later for Mac OS X
●
Mozilla Firefox 2 and later
●
Google Chrome 7
To use the Embedded Web Server on any computer, open your Web browser and type the printer's IP address
in the browser's address bar. The printer's IP address appears on the front panel's home screen (12.34.12.34
in this example):
If you follow these instructions but fail to open the Embedded Web Server, see Cannot access the Embedded
Web Server on page 145.
Change the language of the Embedded Web Server
The Embedded Web Server functions in the following languages: English, Portuguese, Spanish, Catalan,
French, Italian, German, Simplified Chinese, Traditional Chinese, Korean, and Japanese. It uses the language
that you specified in your Web browser options. If you specify a language that it cannot support, it functions
in English.
To change the language, change your Web browser's language setting. For example, in Internet Explorer
version 6, go to the Tools menu and select Internet Options > Languages. Make sure that the language you
want is at the top of the list in the dialog box.
To complete the change, close and reopen your Web browser.
Restrict access to the printer
From the Embedded Web Server, you can select Setup > Security to set an administrator password. Once set,
this password must be given in order to perform the following printer functions.
●
Change printer settings.
●
Update the firmware.
●
Change the printer's date and time.
●
Clear accounting information.
ENWW Embedded Web Server setup options 17
For more information, see the Embedded Web Server's online help.
If you forget the administrator password, you can delete the current password from the front panel: press
, then , then Setup > Connectivity > Advanced > Embedded Web Server > Reset EWS password.
Join the Customer Involvement Program
Join the Customer Involvement Program (CIP) and help us create better products for you. The printer usage
data that we collect will help us determine how you use your printer, and which product features are the
most important to you. All data is collected and used in accordance with the HP Privacy Policy. There are no
mandatory surveys or follow-up emails. No personal contact information is collected. You can stop
participating at any time.
Customer Involvement Program participation is configured with the Embedded Web Server, in particular the
AutoSend page of the Setup tab, which looks like this.
To sign up for the CIP, perform the following configuration steps.
1. Check the Enable AutoSend box. This is the main control for the CIP program. If it is checked you may be
participating, depending on the rest of the configuration. If it is unchecked, you are not.
2. Click the Test and Apply button in the lower right corner of the screen. After a while you will see the
result of the test in a window like the following:
3. If the first message in the Result of AutoSend Settings window is Success and all items have a green
check mark in front of them, as shown above, then the configuration is complete. At this point you can
browse to another tab of the Embedded Web Server, or close your browser window.
If the message is anything else, for instance Partial Success, and there are red cross marks in front of
any items, then you may need to configure a proxy server: an ‘intermediary’ computer which sits in
between your printer and the Internet, and can ‘talk’ to both. The resulting window may look like this.
18 Chapter 3 Basic setup options ENWW
Return to the AutoSend page, and perform the following steps:
a. Enable (check) the Enable Proxy Server box in the lower part of the window.
b. If you know the URL of your proxy server (for example, http://proxy.mycompany.com; ask your
network administrator or IT staff), select the URL Address button and enter the URL in the
corresponding box. If you know the IP address of your proxy server (for example, 192.0.0.1),
select the IP address button and enter the address into the corresponding boxes.
c. Enter the proxy port in the Port box; the value is site-specific, but usually it is port 80.
d. User name and password may be required for some proxy servers; if so, enter them into the
corresponding boxes. If you’re not sure, leave these fields empty.
For example, the AutoSend tab page might now look like this.
4. Click the Test and Apply button in the lower right corner of the screen. If the first message in the Result
of AutoSend Settings window is Success and all items have a green check mark in front of them, then
the configuration is complete. At this point you can browse to another tab of the Embedded Web Server,
or close your browser window. If any items have a red cross mark in front of them, you may have to
check and correct your proxy settings, as above.
ENWW Embedded Web Server setup options 19
20 Chapter 3 Basic setup options ENWW
4 Handle the substrate
Overview
You can print on a wide variety of printing materials, all of which are referred to in this guide as substrates.
Substrate tips
Choosing the correct substrate for your needs is an essential step in ensuring good print quality.
Here are some tips about substrate usage.
●
Allow all substrates to adapt to room conditions, out of the packaging, for 24 hours before using them
for printing.
●
Handle film and photo substrates by the edges, or wear cotton gloves. Skin oils can be transferred to
the substrate, leaving fingerprint marks.
●
Keep the substrate tightly wound on the roll throughout the loading and unloading procedures. To
make sure that the roll stays tightly wound, consider using tape to stick the leading edge of the roll to
the core just before removing the roll from the printer. You can keep the roll taped during storage. If the
roll starts to unwind, it can become difficult to handle.
NOTE: The use of tape to stick the leading edge of the roll to the core is especially important for heavy
substrates, because the inherent stiffness of the substrate can cause it to loosen and unwind from the
core.
●
Using the take-up reel with some substrates, such as textiles, may give the printer better control of the
substrate and is likely to improve print quality.
●
Print quality could be impaired if you use a substrate that is unsuitable for your image.
●
Make sure that the appropriate print-quality setting is selected in the RIP.
●
Whenever you load a roll, the front panel prompts you to specify the substrate family that you are
loading. For good print quality, it is essential to specify this correctly. Check that the substrate belongs
to the family named on the front panel, and check also that it matches the substrate profile in the RIP.
●
If the substrate family shown on the front panel does not correspond to the substrate that you have
loaded, take one of the following actions:
◦
Reload the roll into the printer and select the correct substrate family. See
printer on page 35 and Load a roll into the printer (automatically) on page 28.
◦
At the printer's front panel, press
, then , then Substrate > Change loaded substrate.
Unload a roll from the
ENWW Overview 21
NOTE: Substrate advance calibration is not performed automatically when the substrate family
is changed from the front panel. To request the calibration manually, see
Adjust the substrate
advance on page 126.
●
For more substrate tips, see
the printer (manually) on page 31.
CAUTION: Removing the substrate from the printer manually without using the front panel could damage
the printer. Do this only when necessary to clear a substrate jam.
Supported substrate families
Substrate family Description
Self-Adhesive PVC films with adhesive on one side and a detachable liner. There are two main types classified by
Banner Usually a polyester mesh coated with PVC. There are also recyclable versions to cover the same
Textile Textiles are usually made of polyester or cotton yarns. Some open textiles come with a removable liner to
application purpose: calendered (for flat surfaces) and cast (for complex 3D curves). The film may have
different finishes: white, transparent, reflective, or perforated.
Examples: HP Air Release Adhesive Gloss Cast Vinyl, Avery MPI3000 (calendered), Avery MPI1005 (cast),
3M IJ-380 (cast)
applications (green banners). Banners have a wide range of grammage and can be grouped into frontlit,
backlit, and block-out categories.
Examples: HP Durable Frontlit Scrim Banner, Ultraflex Normandy Pro, Verseidag banners
prevent the ink from passing through the substrate. Very stiff textiles (such as canvases) should
preferably be loaded as “Low temp (incl. HP Photoreal)" substrate. The use of porous substrates without a
liner is not recommended.
Load a roll into the printer (automatically) on page 28 and Load a roll into
Film Usually a polyester film, although there are other materials. Select this family setting for substrates that
Synthetic Paper Substrates manufactured using synthetic resins, mainly extruded from polypropylene (PP). They have
Paper-Aqueous Light paper-based (cellulose) substrates with a coating compatible with water-based inks, or offset paper.
Paper-Solvent Paper-based (cellulose) substrates with a top coating compatible with solvent inks. Weight is usually
Low temp (incl. HP
Photoreal)
Mesh An open and resistant polyester mesh coated with PVC and mainly used for building wrap applications.
can resist temperatures over 95°C (200°F), otherwise load them as "Low temp (incl. HP Photoreal)"
substrate.
Example: Intelicoat SBL-7 Polyester Backlit Film
characteristics similar to those of plastic film, but their appearance and properties are similar to regular
paper made from wood pulp.
Example: Ilford Omnijet Dry Glossy Portable Display Film
These substrates are not compatible with solvent inks. Weight is usually around 100 g/m².
between 120 and 200 g/m².
Examples: HP Blue Back Billboard Paper, Intelicoat GPIOF140, blue back substrates
Substrates sensitive to high temperatures (PP, HDPE, PET thin films), and paper-based (cellulose)
substrates with top coating that have a high stiffness and grammage (200 g/m² or higher).
Example: HP Photorealistic Poster Paper
These substrates have a removable liner to prevent the ink from passing through the substrate.
Example: Ultraflex Stripmesh
The HP Media Finder is a tool that allows you to search for substrates (HP and third-party) that have been
tested and shown to be compatible with your printer. The tool allows searching by manufacturer brand,
substrate type, application or geographical availability. It can be found at
http://www.hp.com/go/
latexmediafinder/.
22 Chapter 4 Handle the substrate ENWW
Supported HP substrates
Substrate Recycle Take Back FSC Oeko
Banners
HP HDPE Reinforced Banner
HP Double-sided HDPE Reinforced Banner
HP Durable Frontlit Scrim Banner
Self-adhesive materials
HP Air Release Adhesive Gloss Cast Vinyl
HP One-view Perforated Adhesive Window Vinyl
HP Permanent Gloss Adhesive Vinyl
HP Permanent Matte Adhesive Vinyl
Films
HP Backlit Polyester Film
Fabrics
HP Heavy Textile Banner
HP Light Textile Display Banner
Papers
HP PVC-free Wall Paper (Greenguard, AgBB)
HP White Satin Poster Paper
HP Photo-realistic Poster Paper
HP Blue Back Billboard Paper
Specialty materials
HP DuPont Tyvek Banner
HP Satin Canvas
Key
Recycle: Substrates that can be recycled through commonly available recycling programs.
TakeBack: HP offers the HP Large-format Media TakeBack program in North America and
Europe through which most HP recyclable substrates can be returned, availability varies. For
details, visit http://www.hp.com/recycle/. Aside from this program, recycling opportunities
for these products are currently only available in limited areas. Customers should consult
local recycling resources for recycling these products.
FSC-certified papers carry the Forest Stewardship Council (FSC) Mixed Sources label,
signifying that these substrates support the development of responsible forest management
worldwide. The wood comes from FSC-certified well-managed forests, company-controlled
sources and/or recycled material.
ENWW Overview 23
Unprinted HP Heavy Textile Banner, HP Light Textile Display Banner and HP Wrinkle-free Flag
with Liner are Oeko-Tex-certified according to Oeko-Tex Standard 100, which is a globally
uniform testing and certification system for textile raw materials, intermediate and end
products at all stages of production. Tested for emissions of chemicals such as pesticides,
allergy-inducing dyestuffs or tin-organic compounds.
Greenguard HP PVC-free Wall Paper printed using HP Latex Inks is listed in the GREENGUARD product list
AgBB The Committee for Health-related Evaluation of Building Products, AgBB, establishes the
Porous substrates
Substrates of limited porosity may be used with this printer, but very porous substrates could damage the
printer.
To check the porosity of your substrate, proceed as follows.
1. If the printer has any substrate loaded, unload it.
2. Cut a piece of self-adhesive vinyl white gloss 15 × 50 mm (0.6 × 2 in) in size.
3. Stick it to the platen as shown.
of low-emitting products and is tested to the GREENGUARD Children & Schools standard. The
print is neither GREENGUARD nor GREENGUARD Children & Schools Certified. The
GREENGUARD Environmental Institute is an American National Standards Institute (ANSI)
authorized standards developer that establishes acceptable indoor air standards for indoor
products, environments, and buildings. See
fundamentals for a uniform and reproducible health-related evaluation of building products
in Germany, including criteria for testing and an evaluation scheme for health-related
evaluation of volatile organic compound (VOC) emissions from building products used for
application indoors.
http://www.greenguard.org/.
4. Load the substrate that you want to check.
5. Open your RIP software.
6. Download the test file from inside the printer: http://printerIP/hp/device/webAccess/images/
Ink_trespassing_check.pdf, where printerIP is the IP address of your printer.
7. Print the test file using the number of passes and media preset that you intend to use in future with this
substrate (or a similar profile in terms of ink limit).
8. Unload the substrate.
24 Chapter 4 Handle the substrate ENWW
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