HP Compaq Presario CQ5700F, Compaq Presario CQ5700Y, Compaq Presario CQ5705P, Compaq Presario CQ5715F, Compaq Presario CQ5720F Warranty

Limited Warranty and

Support Guide

Guide de garantie limitée et

d’assistance technique

Limited Warranty and Support Guide

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Warranty Statement

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Safety Information

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Support Information

Before contacting the HP Customer Care Center, it’s important to have the

following information handy.

Please take a moment to write down your product information for future

reference.

The first four items on the list (Model Number, Product Number, Serial Number,

and Software Build Number) can be viewed by pressing the Ctrl+Alt+S keys on

the keyboard at the same time.

Model Number: _____________________________________________________

System (Product) Number: ____________________________________________

Serial Number: _____________________________________________________

Software Build Number: ______________________________________________

Operating System: __________________________________________________

Purchase Date: ______________________________________________________

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Hardware Limited Warranty

HP Product Duration

Hardware One-year limited warranty

One-year technical support

General Terms

This HP Hardware Limited Warranty gives you, the customer, express limited warranty

rights from Hewlett-Packard, the manufacturer. Please refer to HP’s Web site for an

extensive description of your limited warranty entitlements. In addition, you may also have

other legal rights under applicable local law or special written agreement with HP.

HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION, WHETHER WRITTEN

OR ORAL, AND HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT

STATED IN THIS LIMITED WARRANTY. TO THE EXTENT ALLOWED BY THE LOCAL LAW

OF JURISDICTIONS OUTSIDE THE UNITED STATES, HP DISCLAIMS ALL IMPLIED

WARRANTIES OR CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FOR ALL

TRANSACTIONS OCCURRING IN THE UNITED STATES, ANY IMPLIED WARRANTY OR

CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A

PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET

FORTH ABOVE. SOME STATES OR COUNTRIES/REGIONS DO NOT ALLOW A

LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR

LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER

PRODUCTS. IN SUCH STATES OR COUNTRIES/REGIONS, SOME EXCLUSIONS OR

LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU.

THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE

EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN

ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF

THIS PRODUCT TO YOU.

This Limited Warranty is applicable in all countries/regions and may be enforced in any

country/region where HP or its authorized service providers offer warranty service for the

same product model number subject to the terms and conditions set forth in this Limited

Warranty. This HP Limited Warranty is subject to all applicable laws and regulations,

including US and other national export and import laws and regulations.

Under the HP Global Limited Warranty program, products purchased in one

country/region may be transferred to another country/region, where HP or its authorized

service providers offer warranty service for the same product model number, without

voiding the warranty. Warranty terms, service availability, and service response times

may vary from country/region to country/region. Standard warranty service response

time is subject to change due to local parts availability. If so, your HP authorized service

provider can provide you with details.

HP is not responsible for any tariffs or duties that may be incurred in transferring the

products. Transfer of the products may be covered by export controls issued by the United

States or other governments.

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This Limited Warranty applies only to HP-branded and Compaq-branded hardware

products (collectively referred to in this Limited Warranty as “HP Hardware Products”) sold

by or leased from Hewlett-Packard Company, its worldwide subsidiaries, affiliates,

authorized resellers, or country/region distributors (collectively referred to in this Limited

Warranty as “HP”) with this Limited Warranty. The term “HP Hardware Product” is limited

to the hardware components and required firmware. The term “HP Hardware Product”

DOES NOT include any software applications or programs; non-HP products or non-HP

branded peripherals. All non-HP products or non-HP branded peripherals external to the

HP Hardware Product—such as external storage subsystems, displays, printers, and other

peripherals—are provided “AS IS” without HP warranty. However, non-HP manufacturers

and suppliers, or publishers may provide their own warranties directly to you.

HP warrants that the HP Hardware Products that you have purchased or leased from HP

are free from defects in materials or workmanship under normal use during the Limited

Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from

HP or from the date HP completes installation. Your dated sales or delivery receipt,

showing the date of purchase or lease of the product, is your proof of the purchase or

lease date. You may be required to provide proof of purchase or lease as a condition of

receiving warranty service. You are entitled to hardware warranty service according to

the terms and conditions of this document if a repair to your HP Hardware Product is

required within the Limited Warranty Period.

Unless otherwise stated, and to the extent permitted by local law, new HP Hardware

Products may be manufactured using new materials or new and used materials equivalent

to new in performance and reliability. HP may repair or replace HP Hardware Products

(a) with new or previously used products or parts equivalent to new in performance and

reliability or (b) with equivalent products to an original product that has been

discontinued. Replacement parts are warranted to be free from defects in material or

workmanship for ninety (90) days or, for the remainder of the Limited Warranty Period of

the HP Hardware Product they are replacing or in which they are installed, whichever is

longer.

HP will, at its discretion, repair or replace any component or hardware product that

manifests a defect in materials or workmanship during the Limited Warranty Period. All

component parts or hardware products removed under this Limited Warranty become the

property of HP. In the unlikely event that your HP Hardware Product has recurring failures,

HP, at its sole discretion, may elect to provide you with (a) a replacement unit of HP’s

choosing that is the same or equivalent to your HP Hardware Product in performance or

(b) to give you a refund of your purchase price or lease payments (less interest) instead of

a replacement. This is your exclusive remedy for defective products.

Exclusions

HP does not warrant that the operation of this product will be uninterrupted or error-free.

HP is not responsible for damage that occurs as a result of your failure to follow the

instructions intended for the HP Hardware Product.

This Limited Warranty does not apply to expendable or consumable parts and does not

extend to any product from which the serial number has been removed or that has been

damaged or rendered defective (a) as a result of accident, misuse, abuse, contamination,

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improper or inadequate maintenance or calibration, or other external causes;

(b) by operation outside the usage parameters stated in the user documentation that

shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by

HP; (d) by improper site preparation or maintenance; (e) by virus infection; (f) from loss or

damage in transit; or (g) by modification or service by anyone other than (i) HP, (ii) an HP

authorized service provider, or (iii) your own installation of end-user-replaceable HP or

HP-approved parts if available for your product in the servicing country/region.

YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON

YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION

AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE

RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND

REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION.

HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS,

DATA, OR REMOVABLE STORAGE MEDIA. HP IS NOT RESPONSIBLE FOR THE

RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER

THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS

MANUFACTURED. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA

ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR

ORIGINAL STATE.

Exclusive Remedy

TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, THESE TERMS AND

CONDITIONS CONSTITUTE THE COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT

BETWEEN YOU AND HP REGARDING THE HP HARDWARE PRODUCT YOU HAVE

PURCHASED OR LEASED. THESE TERMS AND CONDITIONS SUPERSEDE ANY PRIOR

AGREEMENTS OR REPRESENTATIONS—INCLUDING REPRESENTATIONS MADE IN HP

SALES LITERATURE OR ADVICE GIVEN TO YOU BY HP OR AN AGENT OR EMPLOYEE

OF HP—THAT MAY HAVE BEEN MADE IN CONNECTION WITH YOUR PURCHASE OR

LEASE OF THE HP HARDWARE PRODUCT. No change to the conditions of this Limited

Warranty is valid unless it is made in writing and signed by an authorized

representative of HP.

Limitation of Liability

IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, HP’S

MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE

LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR

OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN

CONDITIONS OF NORMAL USE.

EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR ANY DAMAGES

CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM,

INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL, INCIDENTAL, OR

CONSEQUENTIAL DAMAGES. HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD

PARTY OR MADE BY YOU FOR A THIRD PARTY.

THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT, OR A

CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM (INCLUDING

NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT CLAIM, OR ANY

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OTHER CLAIM. THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY

ANY PERSON. THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE

ADVISED HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE POSSIBILITY OF

ANY SUCH DAMAGES. THIS LIMITATION OF LIABILITY, HOWEVER, WILL NOT APPLY

TO CLAIMS FOR PERSONAL INJURY.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE

OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY/REGION

TO COUNTRY/REGION. YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR

COUNTRY/REGION LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS.

Limited Warranty Period

The Limited Warranty Period for an HP Hardware Product is a specified, fixed period

commencing on the date of purchase. The date on your sales receipt is the date of

purchase unless HP or your reseller informs you otherwise in writing.

Types of Warranty Service

To enable HP to provide the best possible support and service during the Limited Warranty

Period, you may be directed by HP to verify configurations, load most recent firmware,

install software patches, run HP diagnostics tests, or use HP remote support solutions

where applicable.

HP strongly encourages you to accept the use of or to employ available support

technologies provided by HP. If you choose not to deploy available remote support

capabilities, you may incur additional costs due to increased support resource

requirements. Listed below are the types of warranty support service that may be

applicable to the HP Hardware Product you have purchased.

Customer Self Repair Warranty Service

In countries/regions where it is available, your HP Limited Warranty may include a

customer self repair warranty service. If applicable, HP will determine in its sole discretion

that customer self repair is the appropriate method of warranty service. If so, HP will ship

approved replacement parts directly to you to fulfill your HP Hardware Product warranty

service. This will save considerable repair time. After you contact the HP Technical

Support Center and the fault diagnosis identifies that the problem can be fixed using one

of these parts, a replaceable part can be sent directly to you. Once the part arrives,

replace the defective part pursuant to the provided instructions and documentation. If

further assistance is required, call the HP Technical Support Center, and a technician will

assist you over the phone. In cases where the replacement part must be returned to HP,

you must ship the defective part back to HP within a defined period of time, normally

thirty (30) days. The defective part must be returned with the associated documentation in

the provided shipping material. Failure to return the defective product may result in HP

billing you for the replacement. With a customer self repair, HP will pay all shipping and

part return costs and determine the courier/carrier to be used. If customer self repair

applies to you, please refer to your specific HP Hardware Product announcement. You can

also obtain information on this warranty service on the HP Web site at:

http://www.hp.com/support

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Send-in and Return Warranty Service

Your HP Limited Warranty includes a send-in and return warranty service. Under the terms

of send-in and return service, HP will ship to you, at HP’s expense, packaging to use to

pack your unit to ship to HP for service; you are responsible for freight costs and

insurance for shipping the unit to HP. You can arrange with HP for the inbound shipping

and associated costs (to obtain more information call 1-800-474-6836 (800-HP-invent) for

detailed costs and instructions), or you may opt to select your own courier and pay

shipping costs. If you select your own courier, you are also responsible for insuring any

unit shipped to the service location and you assume risk of loss or damage during

shipping. HP will repair the unit and return it to you. HP will incur all repair and shipping

costs for the return of the repaired product.

Carry-in Warranty Service

Under the terms of carry-in service, you will be required to deliver your HP Hardware

Product to an authorized service location for warranty repair. You must prepay any

shipping charges, taxes, or duties associated with transportation of the product to and

from the service location. In addition, you are responsible for insuring any product

shipped or returned to an authorized service location and assume risk of loss during

shipping.

Service Upgrades

HP has a range of additional support and service coverage for your product that can be

purchased locally. However, some support and related products may not be available in

all countries/regions. For information on availability of service upgrades and the cost for

these service upgrades, refer to the HP Web site at: http://www.hp.com/support

Options and Software Limited Warranties

The Limited Warranty terms and conditions for most HP-branded options (HP Options) are

as set forth in the Limited Warranty applicable to the HP Option and are included in the

HP Option product packaging. If your HP Option is installed in an HP Hardware Product,

HP may provide warranty service for either the period specified in the warranty

documents (HP Option Limited Warranty Period) that shipped with the HP Option or for

the remaining warranty period of the HP Hardware Product in which the HP Option is

being installed, whichever period is the longer, but not to exceed three (3) years from the

date you purchased the HP Option. The HP Option Limited Warranty Period starts from

the date of purchase from HP or an HP authorized reseller. Your dated sales or delivery

receipt, showing the date of purchase of the HP Option, is your warranty start date. See

your HP Option Limited Warranty for more details. Non-HP options are provided “AS IS.”

However, non-HP manufacturers and suppliers may provide warranties directly to you.

EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE END-USER LICENSE OR

PROGRAM LICENSE AGREEMENT, OR IF OTHERWISE PROVIDED UNDER LOCAL LAW,

SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE PRODUCTS, FREEWARE (AS

DEFINED BELOW), AND THE OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED

“AS IS” AND WITH ALL FAULTS, AND HP HEREBY DISCLAIMS ALL OTHER WARRANTIES

AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT

LIMITED TO, WARRANTIES OF TITLE AND NON-INFRINGEMENT, ANY IMPLIED

WARRANTIES, DUTIES, OR CONDITIONS OF MERCHANTABILITY, OF FITNESS FOR A

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PARTICULAR PURPOSE, AND OF LACK OF VIRUSES. Some states/jurisdictions do not

allow exclusion of implied warranties or limitations on the duration of implied warranties,

so the above disclaimer may not apply to you in its entirety. TO THE MAXIMUM EXTENT

PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE

FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES

WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS

OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR

PERSONAL INJURY, FOR LOSS OF PRIVACY ARISING OUT OF OR IN ANY WAY

RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT) EVEN IF

HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES

AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states/jurisdictions

do not allow the exclusion or limitation of incidental or consequential damages, so the

above limitation or exclusion may not apply to you.

HP’s only warranty obligations with respect to software distributed by HP under the HP

brand name are set forth in the applicable end-user license or program license agreement

provided with that software. If the removable media on which HP distributes the software

proves to be defective in materials or workmanship within one (1) year of purchase, your

sole remedy shall be to return the removable media to HP for replacement. For blank tape

removable media, refer to the following Web site:

http://h20000.www2.hp.com/bizsupport/TechSupport/

Document.jsp?objectID=lpg50101

It is your responsibility to contact non-HP manufacturers or suppliers for their warranty

support.

Software Technical Support

Software technical support for your HP software, HP preinstalled third-party software, and

third-party software purchased from HP is available from HP via multiple contact methods,

including electronic media and telephone, for one year from date of purchase. See

“Contacting HP” for online resources and telephone support. Any exceptions to this will

be specified in your End-User License Agreement (EULA).

Software technical support includes assistance with:

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Installation, reinstallation questions and software update information.

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Set up and configuring software.

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Troubleshooting to determine system or software usage problems.

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Basic steps of using non-HP software; advanced feature support for HP software.

Software technical support does NOT include assistance with:

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Non-HP software that doesn’t ship with computing product.

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Installing HP software on non-HP computing products.

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System optimization and customization.

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Non-PC-based network configuration.

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Advanced feature usage on non-HP software.