HP Color Laserjet CP3505 service manual
HP Color LaserJet 3000/3600/
3800/CP3505 Series Printer
Service Manual
HP Color LaserJet 3000/3600/3800/CP3505
Series Printer
Service Manual
Copyright and license
Trademark credits
© 2007 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Edition 1, 12/2007
Part number Q5982-91038
Microsoft® and Windows® are U.S.
registered trademarks of Microsoft
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Torvalds.
PostScript® is a trademarks of Adobe
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UNIX® is a registered trademark of The
Open Group.
Energy Star® and the Energy Star® logo are
U.S. registered marks of the United States
Environmental Protection Agency.
Table of contents
1 Product information
Quick access to printer information ...................................................................................................... 2
Printers at a glance .............................................................................................................................. 3
HP Color LaserJet 3000 Series printer ................................................................................ 3
HP Color LaserJet 3600 Series printer ................................................................................ 4
HP Color LaserJet 3800 Series printer ................................................................................ 4
HP Color LaserJet CP3505 Series printer ........................................................................... 5
Features at a glance ............................................................................................................................. 6
Walkaround .......................................................................................................................................... 8
Control-panel overview ....................................................................................................................... 10
Control-panel indicator lights ............................................................................................. 11
Display ............................................................................................................................... 11
Printer software .................................................................................................................................. 13
HP Color LaserJet 3000 Series printer, HP Color LaserJet 3800 Series printer, and HP
Color LaserJet CP3505 Series printer drivers ................................................................... 13
HP Color LaserJet 3600 Series printer drivers .................................................................. 14
Additional drivers ............................................................................................................... 14
Software for networks ........................................................................................................ 14
HP Web Jetadmin ............................................................................................. 15
UNIX .................................................................................................................. 15
Linux .................................................................................................................. 15
Utilities ............................................................................................................................... 15
HP Easy Printer Care Software ......................................................................... 15
Embedded Web server ..................................................................................... 15
Other components and utilities .......................................................................... 16
Print-media specifications .................................................................................................................. 17
Supported paper and print media sizes ............................................................................. 17
Media type and tray loading ............................................................................................... 18
2 Installation and configuration
What is in the box ............................................................................................................................... 22
Site requirements ............................................................................................................................... 23
Physical specifications ....................................................................................................... 23
Connecting to a network or a computer ............................................................................................. 24
ENWW iii
Printer memory ................................................................................................................................... 26
3 Maintenance
Understanding approximate supplies-replacement intervals .............................................................. 32
Replacing supplies ............................................................................................................................. 33
Managing the print cartridge ............................................................................................................... 34
Cleaning the printer ............................................................................................................................ 38
Calibrating the printer ......................................................................................................................... 39
Tools for troubleshooting .................................................................................................................... 40
Installing memory DIMMs .................................................................................................. 26
To install memory DIMMs ................................................................................. 26
Enabling memory .............................................................................................. 29
To enable memory for Windows ....................................................... 29
Checking DIMM installation ............................................................................... 29
To check DIMM installation .............................................................. 29
Locating supplies ............................................................................................................... 33
Supply replacement guidelines .......................................................................................... 33
HP print cartridges ............................................................................................................. 34
Non-HP print cartridges ..................................................................................................... 34
Print-cartridge authentication ............................................................................................. 34
Print-cartridge storage ....................................................................................................... 34
Print-cartridge life expectancy ........................................................................................... 34
Checking the supply level .................................................................................................. 34
Using the control panel ..................................................................................... 35
Using the embedded Web server ...................................................................... 35
Using HP Web Jetadmin ................................................................................... 35
Replacing print cartridges ................................................................................. 35
To replace the print cartridge ............................................................ 36
Cleaning spilled toner ........................................................................................................ 38
Vacuum specifications ...................................................................................... 38
Using printer information pages ......................................................................................... 40
Configuring e-mail alerts .................................................................................................... 41
Using the embedded Web server ...................................................................................... 41
To open the embedded Web server by using a network connection ................ 42
Embedded Web server sections ....................................................................... 42
Using the HP Easy Printer Care Software ......................................................................... 44
Supported operating systems ........................................................................... 44
To use the HP Easy Printer Care Software ....................................................... 44
HP Easy Printer Care Software sections .......................................................... 44
Using the HP Printer Utility for Macintosh .......................................................................... 45
To open the HP Printer Utility in Mac OS X V10.2 ............................................ 45
To open the HP Printer Utility in Mac OS X V10.3 ............................................ 46
HP Printer Utility features .................................................................................. 46
iv ENWW
4 Theory of operation
Engine control system ........................................................................................................................ 48
Power-on sequence ........................................................................................................... 49
Motors, fans, and solenoids ............................................................................................... 50
Laser/scanner system ........................................................................................................................ 52
Pickup-and-feed-system ..................................................................................................................... 53
Sensors in the pickup-and-feed system trays (cassettes) ................................................. 54
Cassette pickup mechanism .............................................................................................. 55
Multipurpose-tray pickup mechanism ................................................................................ 56
Feed-speed control ............................................................................................................ 56
Sensor jam detection ......................................................................................................... 58
Image-formation system ..................................................................................................................... 61
Image-formation process ................................................................................................... 62
Latent-image formation stage ............................................................................................ 63
Developing stage ............................................................................................................... 64
Transfer stage .................................................................................................................... 65
Fusing stage ...................................................................................................................... 66
Cleaning stage ................................................................................................................... 67
Print cartridge .................................................................................................................... 67
Print-cartridge activation .................................................................................................... 68
Step 1: pre-exposure ......................................................................................... 64
Step 2: primary charging ................................................................................... 64
Step 3: laser-beam exposure ............................................................................ 64
Step 4: developing ............................................................................................ 64
Step 5: media feed ............................................................................................ 65
Step 6: image transfer ....................................................................................... 65
Step 7: separation from the drum ...................................................................... 66
Step 8: separation from the ETB ....................................................................... 66
Step 9: fusing .................................................................................................... 66
Step 10: drum cleaning ..................................................................................... 67
5 Removal and replacement
Removal and replacement strategy .................................................................................................... 70
Introduction ........................................................................................................................ 70
Required tools ................................................................................................................... 71
Types of screws ................................................................................................................. 72
Service approach ............................................................................................................... 73
Before performing service .................................................................................................. 73
After performing service ..................................................................................................... 73
Print cartridges ................................................................................................................... 74
External doors, covers, and panels .................................................................................................... 75
Front cover ......................................................................................................................... 75
Upper cover (fuser door) .................................................................................................... 80
ENWW v
Rear lower cover ................................................................................................................ 83
Left cover ........................................................................................................................... 84
Right cover ......................................................................................................................... 87
Rear upper cover ............................................................................................................... 91
Internal assemblies ............................................................................................................................ 92
Formatter cage .................................................................................................................. 92
Electrostatic transfer belt (ETB) ......................................................................................... 94
Fuser .................................................................................................................................. 95
Duplex fan .......................................................................................................................... 96
Print-cartridge drive motors ............................................................................................... 99
Duplex-reverse-drive assembly ....................................................................................... 100
Duplex-feed-drive assembly ............................................................................................ 103
Fuser drive assembly ....................................................................................................... 105
Developing separation-drive assembly ............................................................................ 108
Pickup-and-feed assembly .............................................................................................. 111
Pickup-drive assembly ..................................................................................................... 117
Laser/scanner assembly .................................................................................................. 126
Main fan ........................................................................................................................... 130
Printed circuit assemblies (PCAs) .................................................................................................... 132
Low-voltage power-supply PCA ....................................................................................... 132
DC controller PCA ........................................................................................................... 136
High-voltage power supply .............................................................................................. 138
Memory-controller PCA ................................................................................................... 140
Driver PCA ....................................................................................................................... 142
Control panel ................................................................................................................... 144
Pickup-and-feed driver PCA ............................................................................................ 146
Duplex-driver PCA ........................................................................................................... 148
Sensors ............................................................................................................................................ 150
Cassette media sensor (HP LaserJet 3600/3800/CP3505) ............................................. 150
Temperature sensor ........................................................................................................ 152
Paper and registration sensor covers .............................................................................. 153
Cartridge-sensor PCA ...................................................................................................... 154
500-sheet feeder .............................................................................................................................. 157
500-sheet feeder right cover ............................................................................................ 157
500-sheet feeder left cover .............................................................................................. 159
500-sheet feeder rear cover ............................................................................................ 162
500-sheet feeder driver PCA ........................................................................................... 164
Media sensor (500-sheet feeder) ..................................................................................... 166
6 Troubleshooting
Troubleshooting process .................................................................................................................. 170
Pre-troubleshooting checklist .......................................................................................... 170
Troubleshooting flowchart ................................................................................................ 172
vi ENWW
Power-on checks ............................................................................................................. 172
Control-panel messages .................................................................................................................. 174
Jams ................................................................................................................................................. 198
Jam recovery ................................................................................................................... 198
Avoiding jams .................................................................................................................. 199
Clearing jams ................................................................................................................... 199
Image-formation troubleshooting ..................................................................................... 210
Print-quality problems associated with media ................................................. 210
Defects on overhead transparencies ............................................................................... 211
Print-quality problems that are related to the environment .............................................. 211
Print-quality problems that are related to jams ................................................................ 212
Print-quality problems from toner buildup ........................................................................ 212
Print-quality troubleshooting pages ................................................................................. 212
Image defects ................................................................................................................................... 213
Light image ...................................................................................................................... 214
Light color ........................................................................................................................ 214
Dark image ...................................................................................................................... 215
Dark color ........................................................................................................................ 215
Completely blank image .................................................................................................. 216
All black or solid color ...................................................................................................... 216
Dots in vertical lines ......................................................................................................... 216
Dirt on back of paper ....................................................................................................... 217
Dirt on front of paper ........................................................................................................ 217
Vertical lines ................................................................................................................... 217
White vertical lines ........................................................................................................... 218
Horizontal line .................................................................................................................. 218
White horizontal line ........................................................................................................ 218
Color missing .................................................................................................................. 219
Blank spots ...................................................................................................................... 219
Poor fusing ....................................................................................................................... 219
Image distortion ............................................................................................................... 220
Color misregistration ........................................................................................................ 220
Smearing ......................................................................................................................... 221
Misplaced image .............................................................................................................. 221
Reversed color ................................................................................................................. 221
Snail tracks ...................................................................................................................... 222
Repetitive-defects troubleshooting ................................................................................................... 223
Interface troubleshooting .................................................................................................................. 225
Communication checks .................................................................................................... 225
EIO troubleshooting ......................................................................................................... 225
Service menu ................................................................................................................................... 226
Using the Service menu ................................................................................................... 226
Clear event log ................................................................................................................. 226
Total page count .............................................................................................................. 226
ENWW vii
Serial number .................................................................................................................. 226
Diagnostics menu ............................................................................................................................. 227
Diagnostics ....................................................................................................................................... 228
LED diagnostics ............................................................................................................... 228
Diagnostics mode ............................................................................................................ 228
Diagnostics that put the engine into the special diagnostics mode ................. 229
Diagnostic tests ............................................................................................................... 229
Individual diagnostic tests ................................................................................................ 230
Print the event log page .................................................................................. 230
View the event log on the control-panel display .............................................. 230
Print the print-quality (PQ) troubleshooting pages .......................................... 231
Disable cartridge check (special mode test) ................................................... 231
Paper-path sensor test .................................................................................... 231
Paper-path test ................................................................................................ 231
Manual sensor test (special mode test) .......................................................... 232
Component test (special mode test) ............................................................... 233
Print/Stop test .................................................................................................. 235
Test pages ........................................................................................................................................ 236
Engine test page .............................................................................................................. 236
Formatter test .................................................................................................................. 236
Half-self test ..................................................................................................................... 236
Drum-rotation test ............................................................................................................ 237
Engine resets ................................................................................................................................... 238
Engine resets ................................................................................................................... 238
Cold reset ........................................................................................................ 238
NVRAM initialization ........................................................................................ 238
Hard-disk initialization ..................................................................................... 239
Service ID ......................................................................................................................................... 240
Converting the Service ID to an actual date .................................................................... 240
Restoring the Service ID .................................................................................................. 240
Troubleshooting diagrams ............................................................................................... 241
Connector locations ........................................................................................ 241
Major assemblies ............................................................................................ 243
DC controller connectors ................................................................................. 248
Timing diagram ............................................................................................... 249
Circuit diagrams .............................................................................................. 251
7 Parts and diagrams
Ordering parts and supplies ............................................................................................................. 254
Parts ................................................................................................................................ 254
How to use the parts lists and diagrams .......................................................................... 254
Types of screws ............................................................................................................... 254
Related documentation and software .............................................................................. 255
viii ENWW
Accessories and supplies ................................................................................................ 255
External panels and covers .............................................................................................................. 260
Internal components ......................................................................................................................... 268
Paper-pickup drive assembly ........................................................................................................... 278
Duplexing-feed drive assembly (duplex models) .............................................................................. 280
Duplexing reverse-drive assembly (duplex models) ......................................................................... 282
Developing separation-drive assembly ............................................................................................ 284
Fuser drive assembly ....................................................................................................................... 286
Cassette (tray 2) ............................................................................................................................... 288
Paper-pickup assembly (HP CLJ 3600/3800/CP3505) .................................................................... 290
Paper-pickup assembly (HP CLJ 3000) ........................................................................................... 292
Electronic transfer belt (simplex models) ......................................................................................... 294
Electronic transfer belt (duplex models) ........................................................................................... 296
Multipurpose tray assembly (tray 1) ................................................................................................. 298
Duplex-paper feed assembly (duplex models) ................................................................................. 300
Fuser ................................................................................................................................................ 302
PCAs ............................................................................................................................................... 304
500-sheet feeder cassette (tray 3) ................................................................................................... 306
500-sheet feeder paper-pickup assembly ........................................................................................ 308
500-sheet feeder PCA ...................................................................................................................... 310
Alphabetical parts list ....................................................................................................................... 312
Numerical parts list ........................................................................................................................... 322
Appendix A Printer specifications
Electrical specifications .................................................................................................................... 334
Power-consumption specifications ................................................................................................... 335
Acoustic specifications ..................................................................................................................... 336
Operating-environment specifications .............................................................................................. 337
Appendix B Product warranty statements
Hewlett-Packard Limited Warranty Statement ................................................................................. 340
Availability of support and service .................................................................................................... 341
HP maintenance agreements ........................................................................................................... 341
Next-Day Onsite Service ................................................................................................. 341
Appendix C Regulatory statements
FCC regulations ............................................................................................................................... 344
Declaration of conformity (HP Color LaserJet 3000 Series printer) ................................................. 345
Declaration of conformity (HP Color LaserJet 3600 Series and HP Color LaserJet 3800 Series
printer) .............................................................................................................................................. 346
Declaration of conformity (HP Color LaserJet CP3505 Series printer) ............................................ 347
Safety statements ............................................................................................................................. 348
Laser safety ..................................................................................................................... 348
ENWW ix
Canadian DOC regulations .............................................................................................. 348
EMI statement (Korea) ..................................................................................................... 348
VCCI statement (Japan) .................................................................................................. 348
Power cord statement (Japan) ......................................................................................... 348
Laser statement for Finland ............................................................................................. 349
Index ................................................................................................................................................................. 351
x ENWW
1 Product information
Quick access to printer information
●
Printers at a glance
●
Features at a glance
●
Walkaround
●
Control-panel overview
●
Printer software
●
Print-media specifications
●
ENWW 1
Quick access to printer information
Several references are available for use with this printer.
HP Color LaserJet 3000 Series printer:
●
HP Color LaserJet 3600 Series printer:
●
HP Color LaserJet 3800 Series printer:
●
HP Color LaserJet CP3505 Series printer:
●
Table 1-1 Printer guides
Guide Description
Getting started guide Provides step-by-step instructions for installing and setting up the printer.
HP Jetdirect Embedded Print
Server Administrators Guide
Accessory and consumable
installation guides
User guide Provides detailed information for using and troubleshooting the printer. Available on the
Online Help Provides information about options that are available in the printer drivers. To view a Help
Provides instructions to configure and troubleshoot the HP Jetdirect print server.
Provide step-by-step instructions for installing the accessories and supplies. These guides
are supplied with the optional printer accessories and supplies.
printer CD.
file, open the online Help through the printer driver.
http://www.hp.com/support/clj3000.
http://www.hp.com/support/clj3600.
http://www.hp.com/support/clj3800.
http://www.hp.com/support/cljcp3505.
2 Chapter 1 Product information ENWW
Printers at a glance
The HP Color LaserJet 3000, 3600, 3800, and CP3505 Series printers are available in the following
configurations.
HP Color LaserJet 3000 Series printer
Table 1-2 HP Color LaserJet 3000 Series printer configurations
HP Color LaserJet 3000 printer HP Color LaserJet 3000n
Prints up to 30 pages per minute
●
(ppm) on letter-size media or
29 ppm on A4-size media in
monochrome (black and white)
and 15 ppm in color
100-sheet multipurpose tray
●
(tray 1) and 250-sheet input tray
(tray 2)
Hi-Speed universal serial bus
●
(USB) 2.0 port and enhanced
input/output (EIO) slot
64 MB RAM
●
printer
The features of the
HP Color LaserJet 3000
printer, plus:
64 MB RAM (128
●
total)
HP Jetdirect full-
●
featured embedded
print server to
connect to 10Base-T/
100 Base-TX
networks
HP Color LaserJet
3000dn printer
The features of the
HP Color LaserJet 3000
printer, plus:
192 MB RAM (256
●
total)
HP Jetdirect full-
●
featured embedded
print server to
connect to 10BaseT/100 Base-TX
networks
Automatic 2-sided
●
(duplex) printing
HP Color LaserJet
3000dtn printer
The features of the
HP Color LaserJet 3000
printer, plus:
192 MB RAM (256
●
total)
HP Jetdirect full-
●
featured embedded
print server to
connect to 10Base-T/
100 Base-TX
networks
Automatic 2-sided
●
(duplex) printing
500-sheet input tray
●
(tray 3)
ENWW Printers at a glance 3
HP Color LaserJet 3600 Series printer
Table 1-3 HP Color LaserJet 3600 Series printer configurations
HP Color LaserJet 3600 printer HP Color LaserJet 3600n printer HP Color LaserJet 3600dn printer
17 ppm print speed
●
100-sheet multipurpose tray
●
(tray 1) and 250-sheet input tray
(tray 2)
Hi-Speed USB 2.0 port
●
64 MB RAM
●
The features of the HP Color LaserJet
3600 printer, plus:
HP Jetdirect value-featured
●
embedded print server to connect to
10Base-T/100Base-TX networks
64 MB RAM
●
HP Color LaserJet 3800 Series printer
Table 1-4 HP Color LaserJet 3800 Series printer configurations
HP Color LaserJet 3800 printer HP Color LaserJet 3800n
printer
22 ppm (letter-size) or 21 ppm
●
(A4) print speed
100-sheet multipurpose tray
●
(tray 1) and 250-sheet input tray
(tray 2)
The features of the
HP Color LaserJet 3800
printer, plus:
64 MB RAM (160
●
total)
The features of the HP Color LaserJet
3600 printer, plus:
64 MB RAM (128 total)
●
Automatic 2-sided (duplex) printing
●
HP Jetdirect value-featured
●
embedded print server to connect to
10Base-T/100Base-TX networks
HP Color LaserJet
3800dn printer
The features of the
HP Color LaserJet 3800
printer, plus:
192 MB RAM (288
●
total)
HP Color LaserJet
3800dtn printer
The features of the
HP Color LaserJet 3800
printer, plus:
192 MB RAM (288
●
total)
Hi-Speed USB 2.0 port and EIO
●
slot
96 MB RAM
●
HP Jetdirect full-
●
featured embedded
print server to
connect to 10Base-T/
100Base-TX
networks
Automatic 2-sided
●
(duplex) printing
HP Jetdirect full-
●
featured embedded
print server to connect
to 10Base-T/
100Base-TX
networks
Automatic 2-sided
●
(duplex) printing
HP Jetdirect full-
●
featured embedded
print server to
connect to 10Base-T/
100Base-TX
networks
500-sheet input tray
●
(tray 3)
4 Chapter 1 Product information ENWW
HP Color LaserJet CP3505 Series printer
The HP Color LaserJet CP3505 is available in the configurations described below.
Table 1-5 HP Color LaserJet CP3505 configurations
HP Color LaserJet CP3505 HP Color LaserJet
CP3505n
22 ppm (letter-size) or 21 ppm
●
(A4) print speed
100-sheet multipurpose tray
●
(tray 1) and 250-sheet input tray
(tray 2)
Hi-Speed USB 2.0 port and EIO
●
slot
256 megabytes (MB) of random
●
access memory (RAM)
HP Color LaserJet
CP3505, plus:
HP Jetdirect full-
●
featured embedded
print server to
connect to 10Base-T/
100Base-TX
networks
HP Color LaserJet
CP3505dn
HP Color LaserJet
CP3505, plus:
384 MB RAM
●
Automatic 2-sided
●
(duplex) printing
HP Jetdirect full-
●
featured embedded
print server to connect
to 10Base-T/
100Base-TX
networks
HP Color LaserJet
CP3505x
HP Color LaserJet
CP3505, plus:
Automatic 2-sided
●
(duplex) printing
HP Jetdirect full-
●
featured embedded
print server to
connect to 10Base-T/
100Base-TX
networks
500-sheet input tray
●
(tray 3).
ENWW Printers at a glance 5
Features at a glance
Table 1-6 Features
Feature HP Color LaserJet 3000 Series
printer and HP Color LaserJet 3800
Series printer
Performance
User interface
Printer drivers
533 MHz processor
●
Graphic display
●
Control-panel help
●
HP Easy Printer Care Software (a
●
Windows
status and troubleshooting tool)
Windows and Macintosh printer
●
drivers
Embedded Web server to gain
●
access to support and to order
supplies (administrator tool for
network-connected models only)
HP formatter
●
HP PCL 5c
●
HP PCL 6
●
PostScript
●
®
- or Macintosh-based
®
3 emulation
HP Color LaserJet 3600 Series
printer
360 MHz processor
●
Graphic display
●
Control-panel help
●
HP Easy Printer Care Software
●
(a Windows- or Macintoshbased status and
troubleshooting tool)
Windows and Macintosh printer
●
drivers
Embedded Web server to
●
configure network settings only
(administrator tool for networkconnected models only)
Host formatter
●
HP JetReady 4.2
HP Color LaserJet CP3505 Series
printer
450 MHz processor
●
Graphic display
●
Control-panel help
●
HP Easy Printer Care Software (a
●
Windows- or Macintosh-based
status and troubleshooting tool)
Windows and Macintosh printer
●
drivers
Embedded Web server to gain
●
access to support and to order
supplies (administrator tool for
network-connected models only)
HP formatter
●
HP PCL 5c
●
HP PCL 6
●
PostScript 3 emulation
●
Job storage
Fonts
Expandability
Fonts, forms, and other macros
●
Job retention
●
80 internal fonts available for both
●
PCL and PostScript 3 emulation
80 printer-matching screen fonts
●
in TrueType format available with
the software solution
Optional 500-sheet input tray
●
(tray 3) (standard on the HP Color
LaserJet 3000dtn and HP Color
LaserJet 3800dtn printers)
Dual inline memory modules
●
(DIMMs)
1 slot open for DDR memory
●
None
None
Optional 500-sheet input tray
●
(tray 3)
Fonts, forms, and other macros
●
Job retention
●
80 internal fonts available for
●
both PCL and PostScript 3
emulation
80 printer-matching screen fonts
●
in TrueType format available with
the software solution
Optional 500-sheet input tray
●
(tray 3) (standard on the CP3505
printers)
Dual inline memory modules
●
(DIMMs)
1 slot open for DDR2 memory
●
6 Chapter 1 Product information ENWW
Table 1-6 Features (continued)
Feature HP Color LaserJet 3000 Series
printer and HP Color LaserJet 3800
Series printer
Connectivity
Environmental
features
Paper handling
Hi-Speed USB 2.0 cable
●
interface
HP Jetdirect full-featured
●
embedded print server (standard
on the HP Color LaserJet 3000n,
3000dn, and 3000dtn printers)
HP Web Jetadmin software
●
(standard on the HP Color
LaserJet 3000n, 3000dn, and
3000dtn printers)
Enhanced input/output (EIO) slot
●
Sleep-mode setting
●
High content of recyclable components and materials
●
®
ENERGY STAR
●
Input
●
qualified models; see http://www.hp.com/go/energystar
HP Color LaserJet 3600 Series
printer
Hi-Speed USB 2.0 cable
●
interface
HP Jetdirect value-featured
●
embedded print server (standard
on the HP Color LaserJet 3600n
and 3600dn printers)
HP Web Jetadmin software
●
(standard on the HP Color
LaserJet 3600n and 3600dn
printers)
HP Color LaserJet CP3505 Series
printer
Hi-Speed USB 2.0 cable
●
interface
HP Jetdirect full-featured
●
embedded print server (standard
on the HP Color LaserJet 3800n,
3800dn, and 3800dtn printers
and the HP Color LaserJet
CP3505n, CP3505dn, and
CP3505x printers)
HP Web Jetadmin software
●
(standard on the HP Color
LaserJet CP3505n, CP3505dn,
and CP3505x printers)
Enhanced input/output (EIO) slot
●
Supplies
Accessibility
Tray 1 (multipurpose tray): A multipurpose tray for paper, transparencies, labels, and envelopes. Holds up to
◦
100 sheets of paper or 20 envelopes.
Tray 2: 250-sheet tray that automatically detects standard paper sizes up to legal and allows printing on
◦
custom-size paper.
Tray 3: 500-sheet tray that automatically detect standard paper sizes up to legal and allows printing on custom-
◦
size paper.
Output
●
Face-up output bin
◦
Face-down output bin
◦
Supplies status page contains information about toner level, page count, and estimated pages remaining
●
No-shake cartridge design
●
Printer checks for authentic HP print cartridges at cartridge installation
●
Internet-enabled supply-ordering capabilities (using HP Easy Printer Care Software)
●
The online user guide is compatible with text screen-readers.
●
Print cartridges can be installed and removed by using one hand.
●
All doors and covers can be opened by using one hand.
●
Media can be loaded in tray 1 by using one hand.
●
ENWW Features at a glance 7
Walkaround
Figure 1-1 Front view (shown with optional 500-sheet paper feeder)
1
1 Output bin extender
2
3
4
5
6
7
8
2 Output bin
3 Top cover (This part is called the upper cover in this service manual.)
4 Printer control panel
5 Front door (This part is called the front cover in this service manual.)
6 Tray 1 (holds 100 sheets of standard paper) (This part is called the multipurpose-tray assembly in this service
manual.)
7 Tray 2 cassette (holds 250 sheets of standard paper)
8 Tray 3 cassette (optional; holds 500 sheets of standard paper)
8 Chapter 1 Product information ENWW
Figure 1-2 Back and side view
1
2
3
4
5
1 On/off switch
2 Power connection
3 EIO slot (available on the HP Color LaserJet 3000, 3800, and CP3505 Series printers)
4 Hi-Speed USB 2.0 port
5 Network port (available on the HP Color LaserJet 3000n, 3000dn, 3000dtn, 3600n, 3600dn, 3800n, 3800dn, 3800dtn,
CP3505n, CP3505dn, and CP3505x printers)
ENWW Walkaround 9
Control-panel overview
The control panel provides controls for printer functions and shows messages about the printer, print
jobs, and supplies status.
Figure 1-3 Control panel buttons and lights
Number Button or light Function
1 Stop button Halts the current job, presents a choice to resume or cancel the
2 Menu button Opens and closes menus.
3 Ready light Indicates that the printer is online or offline. See Control-panel
current print job, clears media from the printer, and clears any
continuable errors that are associated with the halted job. If the printer
is not printing a job, pressing Stop pauses the printer.
indicator lights on page 11.
4 Data light Indicates whether or not the printer is receiving data. See Control-
panel indicator lights on page 11.
5 Attention light Indicates that a critical error has occurred. See Control-panel
indicator lights on page 11.
6
7
8
9
10
11 Supplies gauge Shows the print cartridge-consumption levels. See Display
12 Display Shows status information, menus, help information, and error
Back arrow ( ) button
Up arrow ( ) button
Select ( ) button
Down arrow ( ) button
Help ( ) button
Navigates backward in nested menus.
Navigates menus and text, and increases the values of numerical
items in the display.
Makes selections, resumes printing after continuable errors, and
overrides a non-HP print cartridge.
Navigates menus and text, and decreases the values of numerical
items in the display.
Provides detailed information about printer messages or menus.
on page 11.
messages. See
Display on page 11.
The printer communicates through the display and the lights on the control panel. The display shows
status information, menus, help information, and error messages. The Ready, Data, and Attention lights
provide at-a-glance information about the printer state.
10 Chapter 1 Product information ENWW
You can perform most routine printing tasks from the computer through the printer driver or any software
program. Use the control panel to access printer features that the printer driver or software program do
not support. Any changes that you make from the computer override the printer control-panel settings.
For information about using the printer driver, see
Control-panel indicator lights
Indicator On Off Flashing
Printer software on page 13.
Display
Ready
(green)
Data
(green)
Attention
(amber)
The printer is online (can
accept and process data).
The processed data is present
in the printer, but more data is
needed to complete the job, or
the job is paused or waiting for
errors to be cleared.
A critical error has occurred.
The printer requires attention.
The printer is offline (paused),
or is turned off.
The printer is not processing
or receiving data.
No conditions exist that
require attention.
The printer is attempting to
stop printing and go offline.
This usually results from a
user's request to pause the
current job.
The printer is processing and
receiving data.
An error has occurred. The
printer requires attention.
The printer display gives you complete, timely information about the printer and print jobs. Graphics
illustrate levels of supplies. Menus provide access to printer functions and detailed information.
The top-level screen on the display has two areas: message/prompt and supplies gauge.
Figure 1-4 Printer display
1
2
3
1 Message/prompt area
2 Supplies gauge
3 Print cartridge colors from left to right: black, yellow, cyan, and magenta
The message and prompt areas of the display alert you to the state of the printer and tell you how to
respond.
ENWW Control-panel overview 11
The supplies gauge shows the consumption levels of print cartridges (black, cyan, magenta, and yellow).
When a non-HP print cartridge is installed, a ? might appear instead of the consumption level. The
supplies gauge appears whenever the printer shows the Ready state, and whenever the printer shows
a warning or error message concerning a cartridge.
12 Chapter 1 Product information ENWW
Printer software
The printing-system software is included with the printer. See the getting started guide for installation
instructions.
The printing system includes software for end users and network administrators, and printer drivers for
access to the printer features and communication with the computer.
For a list of printer drivers and updated HP printer software, go to the following Web sites:
HP Color LaserJet 3000 Series printer, go to
●
HP Color LaserJet 3600 Series printer, go to
●
HP Color LaserJet 3800 Series printer, go to
●
HP Color LaserJet CP3505 Series printer, go to
●
http://www.hp.com/go/clj3000_software
http://www.hp.com/go/clj3600_software
http://www.hp.com/go/clj3800_software
http://www.hp.com/go/cljcp3505_software
HP Color LaserJet 3000 Series printer, HP Color LaserJet 3800 Series
printer, and HP Color LaserJet CP3505 Series printer drivers
The HP Color LaserJet 3000, 3800, and CP3505 Series printers use the PCL 5c, PCL 6, and PostScript
3 emulation PDL drivers.
NOTE: For Windows 2000, Windows XP, and Windows Server 2003, the HP Color LaserJet 3000 and
3800 Series printers include a monochrome PCL 6 driver that can be installed for users who will be
printing only black-and-white print jobs.
Table 1-7 Available printer drivers
Operating system
Windows 98, Windows Me (HP Color
LaserJet 3000 and 3800 only)
Windows 2000
1
3
PCL 5c PCL 6
2
PS 3 emulation
Windows XP (32-bit)
Windows Server 2003 (32-bit)
Windows Server 2003 (64-bit)
Windows Vista (32–bit)
Windows Vista (64–bit)
Mac OS X V10.2 and later (HP CLJ
3000 and 3800)
4
ENWW Printer software 13
Table 1-7 Available printer drivers (continued)
Operating system
Mac OS X V10.2.8 and later (HP CLJ
CP3505)
1
Not all printer features are available from all drivers or operating systems.
2
The HP Color LaserJet 3000 and 3800 Series printers include both a monochrome and color PCL 6 driver for Windows 2000,
Windows XP, and Windows Server 2003 users.
3
For Windows 2000 and Windows XP (32-bit and 64-bit), download the PCL 5 driver from http://www.hp.com/go/
clj3000_software or http://www.hp.com/go/clj3800_software.
4
For Windows XP (64-bit), download the PCL 6 driver from http://www.hp.com/go/clj3000_software or http://www.hp.com/go/
clj3800_software.
1
PCL 5c PCL 6
HP Color LaserJet 3600 Series printer drivers
The HP Color LaserJet 3600 Series printer uses the HP JetReady 4.2 Page Description Language
(PDL), a host-based printer language. HP JetReady 4.2 uses the combined power of the computer and
the printer to render the printed page in a Windows or Macintosh system environment. HP JetReady
4.2 transfers the prerendered pages from the host computer to the printer and communicates
instructions to the printer about how to convert the pages to data that can be printed.
The HP JetReady 4.2 PDL driver is available on the installation CD for the following operating systems:
Windows 98, Windows Millennium Edition (Me)
●
2
PS 3 emulation
Windows 2000
●
Windows XP (32-bit and 64-bit)
●
Windows Server 2003 (32-bit and 64-bit)
●
Macintosh OS X V10.2 and later
●
NOTE: Not all printer features are available from all drivers or operating systems.
If your system did not automatically check the Internet for the latest drivers during software installation,
download them from
Additional drivers
The following drivers are not included on the CD, but are available from http://www.hp.com/go/
clj3000_software or http://www.hp.com/go/clj3800_software. These drivers are for the HP Color
LaserJet 3000 and 3800 Series printers only.
®
model scripts
UNIX
●
Linux drivers
●
OS/2 PS and PCL printer driver
●
NOTE: The OS/2 drivers are available from IBM and are packaged with OS/2. They are not available
for Traditional Chinese, Simplified Chinese, Korean, and Japanese languages.
http://www.hp.com/go/clj3600_software.
Software for networks
For a summary of available HP network installation and configuration software solutions, see the HP
Jetdirect Print Server Administrators Guide. You can find this guide on the printer CD.
14 Chapter 1 Product information ENWW
HP Web Jetadmin
HP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers within your
intranet, and it should be installed only on the network administrator's computer.
To download a current version of HP Web Jetadmin and for the latest list of supported host systems,
http://www.hp.com/go/webjetadmin.
visit
When HP Web Jetadmin is installed on a host server, any client can gain access to it by using a
supported Web browser (such as Microsoft® Internet Explorer 4.x or Netscape Navigator 4.x or later)
by navigating to the HP Web Jetadmin host.
UNIX
For HP-UX and Solaris networks, go to http://www.hp.com/support/net_printing to download the
HP Jetdirect printer installer for UNIX.
NOTE: The HP Color LaserJet 3600 Series printer does not support UNIX printing. However, if UNIX
is running CUPS and has the HPLIP or HPIJS system on it, the CLJ3600 can be used to print. See
http://www.linuxprinting.org and look up the HP CLJ3600 for additional information.
Linux
For information, go to http://www.hp.com/go/linuxprinting.
Utilities
The HP Color LaserJet 3000, 3600, 3800, and CP3505 Series printers are equipped with several utilities
that make it easy to monitor and manage the printer on a network.
HP Easy Printer Care Software
The HP Easy Printer Care Software is a software program that you can use for the following tasks:
Checking the printer status
●
Checking the supplies status
●
Setting up alerts
●
Viewing printer documentation
●
Gaining access to troubleshooting and maintenance tools
●
HP Printer Utility for Mac
●
You can view the HP Easy Printer Care Software when the printer is directly connected to your computer
or when it is connected to a network. Perform a complete software installation in order to use the HP Easy
Printer Care Software.
Embedded Web server
NOTE: The HP Color LaserJet 3600 Series printer embedded Web server provides network
configuration and status information only.
The printers are equipped with an embedded Web server, which provides access to information about
printer and network activities. This information appears in a Web browser, such as Microsoft Internet
Explorer or Netscape Navigator.
ENWW Printer software 15
The embedded Web server resides on the printer. It is not loaded on a network server.
Using the embedded Web server on page 35 for more information.
See
Other components and utilities
Several software programs are available for Windows and Macintosh users.
Windows Macintosh OS
Software installer automates the printing system
●
installation
Online Web registration
●
PostScript Printer Description files (PPDs) for use with
●
the Apple PostScript drivers that come with the Mac OS
Use the HP Printer Utility to change printer settings, view
●
the current status, and receive printer event updates from
a Macintosh computers. This utility is supported for
Mac OS X V10.2 and V10.3.
16 Chapter 1 Product information ENWW
Print-media specifications
For optimum results, HP recommends using HP media that is designed for HP Color LaserJet printers.
Use media with a weight between 75 g/m
media with weights between 60 g/m
2
to 120 g/m2 (20 to 32 lb bond). Although the printer supports
2
to 176 g/m2 (16 to 47 lb bond), using lighter or heavier media could
impact the paper-jam rate and the optimal print-quality performance.
Always use the correct media-type setting in the printer driver, and configure the trays for the correct
media type. HP recommends testing any paper before buying it in large quantities.
Supported paper and print media sizes
This product supports a number of paper sizes, and it adapts to various media.
NOTE: To obtain best print results, select the appropriate paper size and type in your print driver before
printing.
Table 1-8 Supported paper and print media sizes
Size Dimensions Tray 1 Tray 2 Optional tray 3
Letter 216 x 279 mm (8.5 x 11 inches)
Legal 216 x 356 mm (8.5 x 14 inches)
A4 210 x 297 mm (8.27 x 11.69 inches)
Executive 184 x 267 mm (7.24 x 10.51 inches)
A3 297 x 420 mm (11.69 x 16.54 inches)
A5 148 x 210 mm (5.83 x 8.27 inches)
A6 105 x 148 mm (4.13 x 5.83 inches)
B5 (JIS) 182 x 257 mm (7.17 x 10.12 inches)
B5 (ISO) 176 x 250 mm (6.93 x 9.84 inches)
B6 (ISO) 125 x 176 mm (4.92 x 6.93 inches)
16k 197 x 273 mm (7.75 x 10.75 inches)
16k 184 x 260 mm (7.24 x 10.23 inches)
16k 195 x 270 mm (7.68 x 10.63 inches)
8.5 x 13
(custom)
Custom (148 - 216) x (210 - 356) mm ((5.83 - 8.5) x
216 x 330 mm (8.5 x 13 inches)
(8.27 - 14) inches)
ENWW Print-media specifications 17
Table 1-9 Supported envelopes and postcards
Size Dimensions Tray 1 Tray 2 Optional tray 3
Envelope #10 105 x 241 mm (4.13 x 9.49 inches)
Envelope DL 110 x 220 mm (4.33 x 8.66 inches)
Envelope C5 162 x 229 mm (6.93 x 9.84 inches)
Envelope B5 176 x 250 mm (6.7 x 9.8 inches)
Envelope
98 x 191 mm (3.9 x 7.5 inches)
Monarch
Media type and tray loading
Minimum media dimensions are 76 x 127 mm (3 x 5 inches).
Maximum media dimensions are 216 x 356 mm (8.5 x 14 inches).
Table 1-10 Tray 1 media information
Media type Media specifications Media quantity Driver settings Paper orientation
Paper and cardstock,
standard sizes
Envelopes
Labels Maximum 0.23 mm
Transparencies Minimum 0.13 mm
Range:
2
60 g/m
(16 lb) bond to
2
163 g/m
(43 lb) bond
Less than 60 g/m2 (16
lb) bond to 90 g/m
lb) bond
(0.009 in.) thick
(0.005 in.) thick
Maximum stack height:
Plain or unspecified N/A
10 mm (0.6 inch)
Equivalent to 100
sheets of 75 g/m
2
(20
lb) bond.
Up to 10 envelopes Envelope Short edge leading,
2
(24
flap on right side facing
up
Maximum stack height:
10 mm (0.6 inch)
Maximum stack height:
10 mm (0.6 inch)
Labels Side to be printed on
facing down
Transparencies Side to be printed on
facing down
Heavy 0.13 mm (0.005 in.)
thick
Glossy Range:
2
75 g/m
(20 lb) bond to
2
176 g/m
(47 lb) bond
Cardstock Range:
2
163 g/m
176 g/m
(43 lb) bond to
2
(47 lb) cover
Maximum stack height:
10 mm (0.6 in.)
Maximum stack height:
10 mm (0.6 in.)
Light glossy, glossy, or
heavy glossy
Light glossy, glossy, or
heavy glossy
Side to be printed on
facing down
Side to be printed on
facing down
60 sheets Cardstock Side to be printed on
facing down
18 Chapter 1 Product information ENWW
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