HP Color LaserJet CP1215, Color LaserJet CP1217 User Guide
HP Color LaserJet CP1210 Series Printer
User Guide
HP Color LaserJet CP1210 Series Printer
User Guide
Copyright and License
Trademark Credits
© 2007 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Part number: CC376-90901
Edition 2, 10/2007
Adobe®, AdobePhotoShop®, and
PostScript® are trademarks of Adobe
Systems Incorporated.
ENERGY STAR
®
logo
are U.S. registered marks of the United
®
and the ENERGY STAR
States Environmental Protection Agency.
Corel® is a trademark or registered
trademark of Corel Corporation or Corel
Corporation Limited.
Microsoft®, Windows®, and Windows®XP
are U.S. registered trademarks of the
Microsoft Corporation.
Windows Vista™ is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
Table of contents
1 Basics
Product features ................................................................................................................................... 2
Walkaround .......................................................................................................................................... 3
Front view ............................................................................................................................ 3
Back and side view .............................................................................................................. 3
Control-panel walkaround .................................................................................................... 4
USB connection ................................................................................................................... 5
Model and serial numbers ................................................................................................... 5
2 Software
Supported operating systems ............................................................................................................... 8
Printer driver ......................................................................................................................................... 8
Priority for print settings ........................................................................................................................ 9
Open the printer driver and change the print settings ........................................................................ 10
Remove product software .................................................................................................................. 10
Utilities ................................................................................................................................................ 11
HP Color LaserJet CP1210 Series Toolbox software ........................................................ 11
Status Alerts software ........................................................................................................ 11
3 Paper and print media
Understand paper and print media use .............................................................................................. 14
Supported paper and print media sizes .............................................................................................. 15
Supported paper types and tray capacity ........................................................................................... 17
Special paper or print media guidelines ............................................................................................. 18
Load paper and print media ............................................................................................................... 19
4 Print tasks
Change the print driver to match the media type and size ................................................................. 22
Printer-driver Help .............................................................................................................................. 23
Cancel a print job ............................................................................................................................... 24
Create and use printing shortcuts in Windows ................................................................................... 25
Print booklets ...................................................................................................................................... 26
Print-quality settings ........................................................................................................................... 27
Print on special media ........................................................................................................................ 28
Resize documents .............................................................................................................................. 29
Set the print orientation ...................................................................................................................... 30
Use watermarks ................................................................................................................................. 31
Print on both sides of the page (manual duplex) ................................................................................ 32
ENWW iii
Print multiple pages on one sheet of paper in Windows .................................................................... 33
5 Color
Manage color ...................................................................................................................................... 36
Print in Grayscale .............................................................................................................. 36
Automatic or manual color adjustment .............................................................................. 36
Advanced color use ............................................................................................................................ 38
HP ImageREt 2400 ............................................................................................................ 38
Media selection .................................................................................................................. 38
Color options ...................................................................................................................... 38
Standard red-green-blue (sRGB) ....................................................................................... 38
Match colors ....................................................................................................................................... 39
Use the HP Color LaserJet CP1210 Series Toolbox to print the Microsoft Office Basic
Colors palette ..................................................................................................................... 39
6 Manage and maintain
Print information pages ...................................................................................................................... 42
Use the HP Color LaserJet CP1210 Series Toolbox software ........................................................... 43
View HP Color LaserJet CP1210 Series Toolbox .............................................................. 43
Status ................................................................................................................................. 44
Help ................................................................................................................................... 45
Device Settings .................................................................................................................. 46
Shop for Supplies .............................................................................................................. 49
Other Links ........................................................................................................................ 49
Manage supplies ................................................................................................................................ 50
Print-cartridge storage ....................................................................................................... 50
HP policy on non-HP print cartridges ................................................................................. 50
HP fraud hotline and Web site ........................................................................................... 50
Cartridge out override ........................................................................................................ 51
Replace print cartridges ..................................................................................................................... 52
Clean the product ............................................................................................................................... 55
Manual color options ......................................................................................... 36
Color Themes .................................................................................................... 37
Event log ........................................................................................................... 44
Paper Handling ................................................................................................. 46
Print Quality ....................................................................................................... 47
Print Density ...................................................................................................... 47
Print Modes ....................................................................................................... 48
Paper Types ...................................................................................................... 48
System Setup .................................................................................................... 48
Set up Status Alerts .......................................................................................... 48
Service .............................................................................................................. 48
7 Solve problems
Basic troubleshooting checklist .......................................................................................................... 58
Factors that affect product performance ............................................................................ 58
Status-light patterns ........................................................................................................................... 59
Status-alert messages ........................................................................................................................ 63
Jams ................................................................................................................................................... 67
iv ENWW
Jam recovery ..................................................................................................................... 67
Common causes of jams ................................................................................................... 68
Clear jams .......................................................................................................................... 69
Jam in tray 1 ...................................................................................................... 69
Jam in fuser area .............................................................................................. 70
Jam in output bin ............................................................................................... 71
Print quality problems ......................................................................................................................... 72
Improve print quality .......................................................................................................... 72
Identify and correct print defects ........................................................................................ 72
Print-quality checklist ........................................................................................ 72
General print quality issues ............................................................................... 73
Solve issues with color documents ................................................................... 77
Use the HP Color LaserJet CP1210 Series Toolbox to troubleshoot print-
quality problems ............................................................................................... 79
Calibrate the product ......................................................................................... 79
Performance problems ....................................................................................................................... 80
Product software problems ................................................................................................................. 81
Appendix A Supplies and accessories
Order parts, accessories, and supplies .............................................................................................. 84
Order directly from HP ....................................................................................................... 84
Order through service or support providers ....................................................................... 84
Order directly through the HP Color LaserJet CP1210 Series Toolbox software .............. 84
Part numbers ...................................................................................................................................... 85
Appendix B Service and support
Hewlett-Packard limited warranty statement ...................................................................................... 88
Print cartridge limited warranty statement .......................................................................................... 89
HP Customer Care ............................................................................................................................. 90
Online Services .................................................................................................................. 90
Telephone support ............................................................................................................. 90
Software utilities, drivers, and electronic information ......................................................... 90
HP direct ordering for accessories or supplies .................................................................. 90
HP service information ....................................................................................................... 90
HP service agreements ..................................................................................................... 90
HP Color LaserJet CP1210 Series Toolbox ...................................................................... 90
HP maintenance agreements ............................................................................................................. 92
HP Care Pack™ Services and Service Agreements ......................................................... 92
Extended warranty ............................................................................................................. 92
Repack the product ............................................................................................................................ 93
Service information form .................................................................................................................... 94
Appendix C Specifications
Physical specifications ....................................................................................................................... 96
Operating-environment specifications ................................................................................................ 96
Electrical specifications ...................................................................................................................... 97
Power-consumption specifications ..................................................................................................... 97
Acoustic emissions ............................................................................................................................. 98
Paper and print media specifications ................................................................................................. 98
ENWW v
Skew specifications ............................................................................................................................ 98
Appendix D Regulatory information
FCC regulations ............................................................................................................................... 100
Environmental product stewardship program ................................................................................... 101
Protecting the environment .............................................................................................. 101
Ozone production ............................................................................................................ 101
Power consumption ......................................................................................................... 101
Paper use ........................................................................................................................ 101
Plastics ............................................................................................................................ 101
HP LaserJet print supplies ............................................................................................... 101
Return and recycling instructions ..................................................................................... 102
United States and Puerto Rico ........................................................................ 102
Non-US returns ............................................................................................... 102
Paper ............................................................................................................................... 102
Material restrictions .......................................................................................................... 10 2
Disposal of waste equipment by users in private households in the European Union ... . 103
Material Safety Data Sheet (MSDS) ................................................................................ 103
For more information ....................................................................................................... 103
Declaration of conformity ................................................................................................................. 104
Safety statements ............................................................................................................................. 105
Laser safety ..................................................................................................................... 105
Canadian DOC regulations .............................................................................................. 105
VCCI statement (Japan) .................................................................................................. 105
Power cord statement (Japan) ......................................................................................... 105
EMI statement (Korea) ..................................................................................................... 105
Laser statement for Finland ............................................................................................. 106
Substances Table (China) ............................................................................................... 107
Multiple returns (two to eight cartridges) ........................................ 102
Single returns ................................................................................. 102
Shipping .......................................................................................... 102
Index ................................................................................................................................................................. 109
vi ENWW
1Basics
Product features
●
Walkaround
●
ENWW 1
Product features
Print
Memory
Supported operating
systems
Paper handling
Printer driver features
Interface connections
Environmental features
Prints Letter-size and A4-size pages at speeds up to 8 pages per minute (ppm) in color
●
and 12 ppm in black and white.
Prints at 600 dots per inch (dpi).
●
Includes adjustable settings to optimize print quality
●
The print cartridges use HP ColorSphere toner. For information about the number of pages
●
the cartridges can print, see
use.
Includes 16-megabyte (MB) random-access memory (RAM)
●
Windows 2000
●
Windows XP Home/Professional
●
Windows Server 2003 (32-bit only)
●
Windows Vista
●
Tray 1 holds up to 150 sheets of print media or 10 envelopes
●
Output bin holds up to 125 sheets of print media
●
ImageREt 2400 produces 2400-dots-per-inch (dpi) print quality for fast, high-quality
●
printing of business text and graphics
Includes a Hi-Speed USB 2.0 port
●
To determine the ENERGY STAR® qualification status for this product see the Product
●
Data Sheet or Specifications Sheet.
www.hp.com/go/pageyield. Actual yield depends on specific
Economical printing
Supplies
Accessibility
Provides N-up printing (printing more than one page on a sheet).
●
The printer driver provides the option to manually print on both sides.
●
Uses a print cartridge that has a no-shake design
●
Online user guide is compatible with text screen-readers.
●
Print cartridges can be installed and removed by using one hand.
●
All doors and covers can be opened by using one hand.
●
2 Chapter 1 Basics ENWW
Walkaround
Front view
2
3
4
1 Output bin (holds 125 sheets of standard paper)
2 Front door (provides access to the print cartridges)
1
5
3 Jam-access door
4 Tray 1 (holds 150 sheets of standard paper)
5 Control panel
Back and side view
1
2
1 Hi-Speed USB 2.0 port
2 Rear door (for jam access)
3
4
3 Power switch
4 Power connection
ENWW Walkaround 3
Control-panel walkaround
The product has the following lights and buttons on the control panel:
2
1
3
4
5
7
1 Toner lights: Indicates that a print cartridge needs to be replaced. When a print cartridge is out of the product, the
corresponding light blinks.
2 Ready light: Indicates that the product is ready to print.
3 Resume button and light: Indicates that a job is paused. Press this button to continue printing the current job.
4 Attention light: Indicates that a door is open or other errors exist.
6
5 Paper out light: Indicates that the product is out of paper.
6 Cancel button: To cancel the print job that is currently printing, press the Cancel button.
7 Jam light: Indicates that there is a jam in the product.
NOTE: See Status-light patterns on page 59 for descriptions of the light patterns.
4 Chapter 1 Basics ENWW
USB connection
NOTE: Do not connect the USB cable before installing the software. The installation program
will notify you when the USB cable should be connected.
This product supports a USB 2.0 connection. You must use an A-to-B type USB cable for printing.
Model and serial numbers
The model number and serial number are listed on an identification label located inside the front door.
The label contains information about the country/region of origin and the revision level, manufacturing
date, production code, and production number of the product. The label also contains power rating and
regulatory information.
Product No
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ENWW Walkaround 5
6 Chapter 1 Basics ENWW
2Software
Supported operating systems
●
Printer driver
●
Priority for print settings
●
Open the printer driver and change the print settings
●
Remove product software
●
Utilities
●
ENWW 7
Supported operating systems
The product supports the following operating systems:
Windows 2000
●
Windows XP Home/Professional
●
Windows Server 2003 (32-bit only)
●
Windows Vista
●
Printer driver
The product comes with software for Windows that allows the computer to communicate with the
product. This software is called a printer driver. Printer drivers provide access to product features, such
as printing on custom-sized paper, resizing documents, and inserting watermarks.
NOTE: The most recent drivers are available at www.hp.com/support/ljcp1210series.
Depending on the configuration of Windows-based computers, the installation program for the
product software automatically checks the computer for Internet access in order to obtain the
latest drivers.
8 Chapter 2 Software ENWW
Priority for print settings
Changes to print settings are prioritized depending on where the changes are made:
NOTE: The names of commands and dialog boxes might vary depending on your software
program.
Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program
●
you are working in to open this dialog box. Settings changed here override settings changed
anywhere else.
Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program
●
you are working in to open this dialog box. Settings changed in the Print dialog box have a lower
priority and do not override changes made in the Page Setup dialog box.
Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open
●
the printer driver. Settings changed in the Printer Properties dialog box do not override settings
anywhere else in the printing software.
Default printer driver settings: The default printer driver settings determine the settings used in
●
all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog
boxes.
ENWW Priority for print settings 9
Open the printer driver and change the print settings
Operating System To change the settings for all
Windows 2000, XP,
Server 2003, and
Vista
print jobs until the software
program is closed
1. On the File menu in the
software program, click
Print.
2. Select the driver, and then
click Properties or
Preferences.
The steps can vary; this
procedure is most common.
Remove product software
1. Click Start, and then click All Programs.
To change the default settings
for all print jobs
1. Click Start, click Settings,
and then click Printers
(Windows 2000) or
Printers and Faxes
(Windows XP Professional
and Server 2003) or
Printers and Other
Hardware Devices
(Windows XP Home).
For Windows Vista, click
Start, click Control Panel,
and then click Printer.
2. Right-click the driver icon,
and then select Printing
Preferences.
To change the device
configuration settings
1. Click Start, click Settings,
and then click Printers
(Windows 2000) or
Printers and Faxes
(Windows XP Professional
and Server 2003) or
Printers and Other
Hardware Devices
(Windows XP Home).
For Windows Vista, click
Start, click Control Panel,
and then click Printer.
2. Right-click the driver icon,
and then select
Properties.
3. Click the Configure tab.
2. Click HP, and then click HP Color LaserJet CP1210 Series.
3. Click Uninstall, and then follow the onscreen instructions to remove the software.
10 Chapter 2 Software ENWW
Utilities
HP Color LaserJet CP1210 Series Toolbox software
HP Color LaserJet CP1210 Series Toolbox is a software program that you can use for the following
tasks:
Check the product status.
●
Configure the product settings.
●
Configure pop-up-alert messages.
●
View troubleshooting information.
●
View online documentation.
●
Status Alerts software
The Status Alerts software provides information about the current status of the product.
The software also provides pop-up alerts when certain events occur, such as an empty tray or a problem
with the product. The alert includes information about solving the problem.
ENWW Utilities 11
12 Chapter 2 Software ENWW
3 Paper and print media
Understand paper and print media use
●
Supported paper and print media sizes
●
Supported paper types and tray capacity
●
Special paper or print media guidelines
●
Load paper and print media
●
ENWW 13
Understand paper and print media use
This product supports a variety of paper and other print media in accordance with the guidelines in this
user guide. Paper or print media that does not meet these guidelines might cause the following problems:
Poor print quality
●
Increased jams
●
Premature wear on the product, requiring repair
●
For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do
not use paper or print media made for inkjet printers. Hewlett-Packard Company cannot recommend
the use of other brands of media because HP cannot control their quality.
It is possible for paper to meet all of the guidelines in this user guide and still not produce satisfactory
results. This might be the result of improper handling, unacceptable temperature and/or humidity levels,
or other variables over which Hewlett-Packard has no control.
CAUTION: Using paper or print media that does not meet Hewlett-Packard's specifications
might cause problems for the product, requiring repair. This repair is not covered by the HewlettPackard warranty or service agreements.
14 Chapter 3 Paper and print media ENWW
Supported paper and print media sizes
This product supports a number of paper sizes, and it adapts to various media.
NOTE: To obtain best print results, select the appropriate paper size and type in your print driver
before printing.
Table 3-1 Supported paper and print media sizes
Size Dimensions Tray 1
Letter 216 x 279 mm (8.5 x 11 inches)
Legal 216 x 356 mm (8.5 x 14 inches)
A4 210 x 297 mm (8.27 x 11.69 inches)
Executive 184 x 267 mm (7.24 x 10.51 inches)
A3 297 x 420 mm (11.69 x 16.54 inches)
A5 148 x 210 mm (5.83 x 8.27 inches)
A6 105 x 148 mm (4.13 x 5.83 inches)
B4 (JIS) 257 x 364 mm (10.12 x 14.33 inches)
B5 (JIS) 182 x 257 mm (7.17 x 10.12 inches)
B5 (ISO) 176 x 250 mm (6.93 x 9.84 inches)
B6 (ISO) 125 x 176 mm (4.92 x 6.93 inches)
16k 197 x 273 mm (7.75 x 10.75 inches)
8.5 x 13 216 x 330 mm (8.5 x 13 inches)
4 x 6 107 x 152 mm (4 x 6 inches)
5 x 8 127 x 203 mm (5 x 8 inches)
10 x 15 cm 100 x 150 mm (3.9 x 5.9 inches)
Custom (76 - 216) x (127 - 356) mm ((3 - 8.5) x (5 - 14) inches)
Table 3-2 Supported envelopes and postcards
Size Dimensions Tray 1
Envelope #10 105 x 241 mm (4.13 x 9.49 inches)
Envelope DL 110 x 220 mm (4.33 x 8.66 inches)
Envelope C5 162 x 229 mm (6.93 x 9.84 inches)
ENWW Supported paper and print media sizes 15
Table 3-2 Supported envelopes and postcards (continued)
Size Dimensions Tray 1
Envelope B5 176 x 250 mm (6.7 x 9.8 inches)
Envelope Monarch 98 x 191 mm (3.9 x 7.5 inches)
Postcard 100 x 148 mm (3.94 x 5.83 inches)
Double postcard 148 x 200 mm (5.83 x 7.87 inches)
16 Chapter 3 Paper and print media ENWW
Supported paper types and tray capacity
Media type Dimensions
Paper, including the
following types:
Plain
●
Minimum: 76 x 127 mm
(3 x 5 inches)
Maximum: 216 x 356 mm
1
Weight Capacity
60 to 90 g/m2 (16 to 24 lb)
(8.5 x 14 inches)
Letterhead
●
Color
●
Preprinted
●
Prepunched
●
Recycled
●
Thick paper Same as for paper
Cover paper Same as for paper
Glossy paper Same as for paper
Up to 200 g/m2 (53 lb)
Up to 200 g/m2 (53 lb)
Up to 220 g/m2 (59 lb)
Transparencies A4 or Letter Thickness: 0.12 to
0.13 mm (4.7 to 5.1 mils)
3
Labels
A4 or Letter Thickness: up to 0.23 mm
(9 mils)
2
Up to 150 sheets
2
75 g/m
(20 lb bond)
Up to 15 mm (0.6 inches)
stack height
Paper orientation
Side to be printed on faceup, with the top edge at
the back of the tray
Side to be printed on faceup, with the top edge at
the back of the tray
Up to 15 mm (0.6 inches)
stack height
Side to be printed on faceup, with the top edge at
the back of the tray
Up to 15 mm (0.6 inches)
stack height
Side to be printed on faceup, with the top edge at
the back of the tray
Up to 50 sheets Side to be printed on face-
up, with the top edge at
the back of the tray
Up to 50 sheets Side to be printed on face-
up, with the top edge at
the back of the tray
Envelopes
●
●
●
●
●
COM 10
Monarch
DL
C5
B5
Postcards or index cards 100 x 148 mm
(3.9 x 5.8 inches)
1
The product supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes.
2
Capacity can vary depending on media weight and thickness, and environmental conditions.
3
Smoothness: 100 to 250 (Sheffield)
Up to 90 g/m2 (24 lb)
Up to 10 envelopes Side to be printed on face-
up, with the stamp-end at
the back of the tray
Up to 50 sheets Side to be printed on face-
up, with the top edge at
the back of the tray
ENWW Supported paper types and tray capacity 17
Special paper or print media guidelines
This product supports printing on special media. Use the following guidelines to obtain satisfactory
results. When using special paper or print media, be sure to set the type and size in your print driver to
obtain the best print results.
CAUTION: HP LaserJet printers use fusers to bond dry toner particles to the paper in very
precise dots. HP laser paper is designed to withstand this extreme heat. Using inkjet paper not
designed for this technology could damage your printer.
Media type Do Do not
Envelopes
Labels
Transparencies
Letterhead or preprinted forms
Heavy paper
Store envelopes flat.
●
Use envelopes where the seam
●
extends all the way to the corner of
the envelope.
Use peel-off adhesive strips that
●
are approved for use in laser
printers.
Use only labels that have no
●
exposed backing between them.
Use Labels that lie flat.
●
Use only full sheets of labels.
●
Use only transparencies that are
●
approved for use in laser printers.
Place transparencies on a flat
●
surface after removing them from
the product.
Use only letterhead or forms
●
approved for use in laser printers.
Use only heavy paper that is
●
approved for use in laser printers
and meets the weight specifications
for this product.
Do not use envelopes that are
●
wrinkled, nicked, stuck together, or
otherwise damaged.
Do not use envelopes that have
●
clasps, snaps, windows, or coated
linings.
Do not use self-stick adhesives or
●
other synthetic materials.
Do not use labels that have wrinkles
●
or bubbles, or are damaged.
Do not print partial sheets of labels.
●
Do not use transparent print media
●
not approved for laser printers.
Do not use raised or metallic
●
letterhead.
Do not use paper that is heavier
●
than the recommended media
specification for this product unless
it is HP paper that has been
approved for use in this product.
Glossy or coated paper
Use only glossy or coated paper
●
that is approved for use in laser
printers.
Do not use glossy or coated paper
●
designed for use in inkjet products.
18 Chapter 3 Paper and print media ENWW
Load paper and print media
1. Pull the tray out of the product and remove any paper.
2. Slide open the paper length and width guides.
To load Legal-size paper, extend the tray by pressing and holding the extension tab while
●
pulling the front of the tray toward you.
NOTE: When it is loaded with Legal-size paper, the tray extends from the front of the
product approximately 51 mm (2 inches).
ENWW Load paper and print media 19
3. Place the paper in the tray and make sure that it is flat at all four corners. Slide the paper length
and width guides so that they are against the stack of paper.
4. Push down on the paper to make sure that the paper stack is below the paper limit tabs on the side
of the tray.
5. Slide the tray into the product.
20 Chapter 3 Paper and print media ENWW
4 Print tasks
Change the print driver to match the media type and size
●
Printer-driver Help
●
Cancel a print job
●
Create and use printing shortcuts in Windows
●
Print booklets
●
Print-quality settings
●
Print on special media
●
Resize documents
●
Set the print orientation
●
Use watermarks
●
Print on both sides of the page (manual duplex)
●
Print multiple pages on one sheet of paper in Windows
●
ENWW 21
Change the print driver to match the media type and size
Selecting media by type and size results in significantly better print quality for heavy paper, glossy paper,
and overhead transparencies. Using the wrong setting can result in unsatisfactory print quality. Always
print by Type for special print media, such as labels or transparencies. Always print by Size for
envelopes.
1. On the File menu in the software program, click Print.
2. Select the driver, and then click Properties or Preferences.
3. Click the Paper/Quality tab.
4. In the Type is or Size is list box, select the correct media type or size.
5. Click OK.
22 Chapter 4 Print tasks ENWW
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