HP Color LaserJet CM1312 MFP Series
Service Manual
HP Color LaserJet CM1312 MFP Series
Service Manual
Copyright and License
© 2008 Copyright Hewlett-Packard
Development Company, L.P.
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construed as constituting an additional
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or editorial errors or omissions contained
herein.
Part number: CC430-90964
Edition 1, 4/2008
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Table of contents
1 Product basics
Quick access to product information .................................................................................................... 2
Product comparison ............................................................................................................................. 3
Product features ................................................................................................................................... 4
Product walkaround .............................................................................................................................. 5
Base model front view ......................................................................................................... 5
Base model back view ......................................................................................................... 6
Fax/memory-card model front view ..................................................................................... 6
Fax/memory-card model back view ..................................................................................... 7
Interface ports ...................................................................................................................... 7
Supported operating systems ............................................................................................................... 8
Supported operating systems for Windows ......................................................................... 8
Supported operating systems for Macintosh ....................................................................... 8
Supported product software ................................................................................................................. 9
Software included with the product ...................................................................................... 9
Software for Windows ......................................................................................... 9
HP Web Jetadmin ............................................................................... 9
Embedded Web server ....................................................................... 9
HP ToolboxFX .................................................................................. 10
Software for Macintosh ..................................................................................... 10
Embedded Web server ..................................................................... 10
Supported printer drivers ................................................................................................... 11
Supported printer drivers for Windows .............................................................. 11
HP Universal Print Driver (UPD) ....................................................................... 11
UPD installation modes .................................................................... 11
Supported printer drivers for Macintosh ............................................................ 11
Software for other operating systems ................................................................................ 12
System requirements ......................................................................................................................... 13
Connectivity ........................................................................................................................................ 14
Supported network protocols (network models only) ......................................................... 14
2 Control panel
Control-panel walkaround .................................................................................................................. 18
Base models control panel ................................................................................................ 18
ENWW iii
Fax/memory-card models control panel ............................................................................ 19
Control-panel menus .......................................................................................................................... 20
Use the control-panel menus ............................................................................................. 20
Control-panel Setup menu ................................................................................................. 20
Function-specific menus (fax/memory-card models only) ................................................. 29
3 Paper and print media
Supported paper and print media ....................................................................................................... 36
Supported paper types and tray capacity ........................................................................................... 37
Load paper and print media ............................................................................................................... 38
Load Tray 1 ........................................................................................................................ 38
Load originals for copying, scanning, or faxing .................................................................. 39
Configure tray ..................................................................................................................................... 41
4 Manage and maintain the product
Information pages ............................................................................................................................... 44
HP ToolboxFX .................................................................................................................................... 46
View the HP ToolboxFX ..................................................................................................... 46
Status ................................................................................................................................. 46
Event log ........................................................................................................... 47
Alerts .................................................................................................................................. 47
Set up status alerts ........................................................................................... 47
Set up e-mail alerts ........................................................................................... 47
Product information ............................................................................................................ 47
Fax ..................................................................................................................................... 48
Fax Receive ...................................................................................................... 48
Fax phone book ................................................................................................ 48
Fax send log ...................................................................................................... 50
Fax receive log .................................................................................................. 50
Junk Faxes ........................................................................................................ 50
Help ................................................................................................................................... 50
System Settings ................................................................................................................. 51
Device Information ............................................................................................ 51
Paper Handling ................................................................................................. 52
Print Quality ....................................................................................................... 52
Print Density ...................................................................................................... 52
Paper Types ...................................................................................................... 53
System setup .................................................................................................... 54
Service .............................................................................................................. 54
Device polling .................................................................................................... 54
Print Settings ..................................................................................................................... 54
Printing .............................................................................................................. 54
PCL5 ................................................................................................................. 55
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PostScript .......................................................................................................... 55
Network Settings ................................................................................................................ 55
Embedded Web server ....................................................................................................................... 56
Features ............................................................................................................................. 56
Use HP Web Jetadmin software ........................................................................................................ 57
Security features ................................................................................................................................ 57
Turn on password protection using the embedded Web server ........................................ 57
Turn on password protection from the control panel ......................................................... 57
Turn on private receive feature .......................................................................................... 58
Manage supplies ................................................................................................................................ 59
Check and order supplies .................................................................................................. 59
Check supplies status by using the control panel ............................................. 59
Check supplies status by using HP ToolboxFX ................................................ 59
Store supplies ................................................................................................... 60
HP policy on non-HP supplies ........................................................................... 60
HP fraud hotline ................................................................................................ 60
Recycle supplies ............................................................................................... 60
Replace supplies ............................................................................................................... 61
Print cartridge .................................................................................................... 61
Clean the product .............................................................................................................. 64
Clean the paper path ......................................................................................... 64
Clean the paper path from HP ToolboxFX ....................................... 65
Clean the paper path from the product control panel ....................... 65
Clean the automatic document feeder (ADF) pickup roller assembly ............... 66
Clean the lid backing ......................................................................................... 68
Clean the scanner glass .................................................................................... 69
Clean the exterior .............................................................................................. 70
Firmware updates .............................................................................................................. 70
Recover from a corrupted firmware download .................................................. 70
5 Theory of operation
Basic operation ................................................................................................................................... 74
Major product systems ....................................................................................................... 74
Product components .......................................................................................................... 75
Sequence of operation ....................................................................................................... 75
Engine control system ........................................................................................................................ 77
DC controller ...................................................................................................................... 78
Low-voltage power supply ................................................................................................. 78
Fuser failure detection ....................................................................................... 79
High-voltage power supply ................................................................................................ 80
Laser/scanner system ....................................................................................................................... 81
Laser failure detection ....................................................................................................... 81
Image-formation system ..................................................................................................................... 82
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Image-formation process ................................................................................................... 82
Latent-image formation stage ............................................................................................ 83
Step 1: primary charging ................................................................................... 83
Step 2: laser-beam exposure ............................................................................ 84
Developing stage ............................................................................................................... 84
Step 3: development ......................................................................................... 84
Transfer stage .................................................................................................................... 85
Step 4: primary transfer ..................................................................................... 85
Step 5: secondary transfer ................................................................................ 85
Step 6: separation from the drum ...................................................................... 86
Fusing stage ...................................................................................................................... 86
Step 7: fusing .................................................................................................... 86
ITB cleaning stage ............................................................................................................. 87
Step 8: ITB cleaning .......................................................................................... 87
Drum cleaning stage .......................................................................................................... 88
Step 9: drum cleaning ....................................................................................... 88
Developing roller engagement/disengagement control ..................................... 88
Pickup-and-feed system ..................................................................................................................... 89
Jam detection .................................................................................................................... 90
Pad transfer ....................................................................................................................... 90
Multiple-feed prevention .................................................................................................... 90
Scanner system (base models) .......................................................................................................... 91
Scanner power-on sequence of events ............................................................................. 91
Copy or scan-to-computer sequence of events ................................................................. 92
Scanner and ADF functions and operation (fax/memory-card models) ............................................. 93
Scanner functions ............................................................................................................. 93
Scanner operation ............................................................................................................. 94
ADF operation .................................................................................................................... 94
ADF paper path and ADF sensors ..................................................................................... 95
ADF jam detection ............................................................................................................. 96
Memory card system (fax/memory-card models only) ....................................................................... 97
Fax functions and operation (fax/memory-card models only) ............................................................ 98
Computer and network security features ........................................................................... 98
PSTN operation ................................................................................................................. 98
Receive faxes when you hear fax tones ............................................................................ 98
Distinctive ring function ...................................................................................................... 99
Fax by using Voice over IP services .................................................................................. 99
The fax subsystem ........................................................................................................... 100
Fax card in the fax subsystem ......................................................................................... 100
Safety isolation ................................................................................................ 100
Safety-protection circuitry ................................................................................ 100
Data path ......................................................................................................... 101
Hook state ....................................................................................................... 101
Downstream device detection ......................................................................... 101
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Fax page storage in flash memory .................................................................................. 102
6 Removal and replacement
Removal and replacement strategy ................................................................................................. 106
General cautions during removal and replacement ......................................................... 106
Electrostatic discharge ..................................................................................................... 106
Required tools ................................................................................................................. 107
Types of screws ............................................................................................................... 107
Service approach ............................................................................................................................. 108
Before performing service ................................................................................................ 108
After performing service ................................................................................................... 108
Post-service tests ............................................................................................................ 109
Parts removal order ......................................................................................................... 110
Print cartridges ................................................................................................................................. 111
Control-panel overlay (base model) ................................................................................................. 112
Control panel (base model) .............................................................................................................. 113
Control-panel bezel (fax/memory-card models) ............................................................................... 115
Control panel (fax/memory-card models) ......................................................................................... 116
Reinstall the control panel (fax/memory-card models) .................................................... 116
Paper-feed assemblies ..................................................................................................................... 118
Pickup roller (product base) ............................................................................................. 118
ADF pickup roller assembly ............................................................................................. 119
Separation roller (product base) ...................................................................................... 120
Transfer roller .................................................................................................................. 122
Paper-guide assembly ..................................................................................................... 124
External panels, covers, and doors .................................................................................................. 125
Front door and front-lower cover ..................................................................................... 125
Right cover ....................................................................................................................... 132
Left cover ......................................................................................................................... 135
Front-right cover .............................................................................................................. 137
Memory-card reader PCA (fax/memory-card models only) ............................................. 139
Card cover or blanking cover ........................................................................................... 140
Rear-side cover ............................................................................................................... 142
Hook switch control ......................................................................................... 101
Ring detect ...................................................................................................... 102
Line current control ......................................................................................... 102
Billing- (metering-) tone filters ......................................................................... 102
Stored fax pages ............................................................................................. 102
Advantages of flash memory storage ............................................................. 102
Test 1 (print-quality test) ................................................................................. 109
Test 2 (copy-quality test) ................................................................................. 109
Test 3 (fax-quality test) .................................................................................... 109
Reinstall the front-right cover .......................................................................... 138
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Rear-upper cover ............................................................................................................. 143
Rear door and rear-lower cover ....................................................................................... 145
Scanner assembly ........................................................................................................... 147
Top cover ......................................................................................................................... 149
Internal assemblies .......................................................................................................................... 151
Print-cartridge drawer ...................................................................................................... 151
Main motor ....................................................................................................................... 154
Speaker (fax/memory-card models only) ......................................................................... 155
Intermediate transfer belt (ITB) ........................................................................................ 156
Reinstall the ITB .............................................................................................. 159
DC controller PCA ........................................................................................................... 161
Special considerations .................................................................................... 161
Remove the DC controller PCA ...................................................................... 161
Formatter and fax card PCAs .......................................................................................... 165
Special considerations .................................................................................... 165
Remove the formatter PCA ............................................................................. 165
Fuser motor ..................................................................................................................... 168
Power supply (high-voltage) ............................................................................................ 169
Power supply (low voltage) .............................................................................................. 173
Reinstall the power supply (low voltage) ......................................................... 179
Power supply (fuser) ........................................................................................................ 180
Fuser ................................................................................................................................ 183
7 Problem solve
Menu map ........................................................................................................................................ 188
Troubleshooting process .................................................................................................................. 189
Troubleshooting tools ....................................................................................................................... 191
Pre-troubleshooting checklist .......................................................................................... 189
Power-on checks ............................................................................................................. 190
LED diagnostics ............................................................................................................... 191
Network LEDs (network models only) ............................................................. 191
Control panel LEDs ......................................................................................... 191
Memory card LED (fax/memory-card models only) ......................................... 191
Control-panel diagnostics ................................................................................................ 192
Diagrams ......................................................................................................................... 193
Block diagrams ................................................................................................ 193
Scanner and automatic document feeder (ADF) assemblies ......... 193
Major components .......................................................................... 195
Solenoid, sensors, and motors ....................................................... 197
Rollers ............................................................................................ 198
PCAs .............................................................................................. 199
Interface ports ................................................................................................. 200
DC controller PCA ........................................................................................... 201
viii ENWW
Timing diagram ............................................................................................... 203
Circuit diagram ................................................................................................ 204
Print-quality troubleshooting tools .................................................................................... 205
Repetitive image defects ................................................................................. 205
Calibrate the product ....................................................................................... 205
Internal print quality test pages ........................................................................................ 206
Cleaning page ................................................................................................. 206
Service page ................................................................................................... 206
Diagnostics pages ........................................................................................... 206
HP ToolboxFX software ................................................................................................... 208
Control-panel messages .................................................................................................................. 209
Event-log messages ......................................................................................................................... 217
Paper-handling problems ................................................................................................................. 219
Jams ................................................................................................................................ 219
Recover jams .................................................................................................. 219
Common causes of jams ................................................................................. 220
Clear jams ....................................................................................................... 221
Where to look for jams .................................................................... 221
Clear jams from the input-tray areas .............................................. 221
Clear jams from the output-bin ....................................................... 222
Clear jams from the ADF (fax/memory-card models only) ............. 223
Solve image quality problems .......................................................................................................... 227
General image quality problems ...................................................................................... 227
Solve issues with color documents .................................................................................. 231
Copy problems ................................................................................................................. 232
Prevent copy problems ................................................................................... 232
Image problems .............................................................................................. 232
Media-handling problems ................................................................................ 234
Performance problems .................................................................................... 235
Scan problems ................................................................................................................. 236
Solve scanned-image problems ...................................................................... 236
Scan-quality problems ..................................................................................... 238
Prevent scan-quality problems ....................................................... 238
Solve scan-quality problems ........................................................... 238
Solve performance problems ........................................................................................................... 240
Solve connectivity problems ............................................................................................................. 241
Solve direct-connection problems .................................................................................... 241
Solve network problems (network models only) .............................................................. 241
Service mode functions .................................................................................................................... 243
Service menu ................................................................................................................... 24 3
Service menu settings ..................................................................................... 243
Secondary service menu ................................................................................................. 243
Open the secondary service menu ................................................................. 243
Secondary service menu structure .................................................................. 244
ENWW ix
Product resets .................................................................................................................. 245
Restore the factory-set defaults ...................................................................... 245
NVRAM initialization ........................................................................................ 245
Solve fax problems (fax/memory-card models only) ........................................................................ 246
Fax logs and reports ........................................................................................................ 246
Print all fax reports .......................................................................................... 246
Print individual fax reports ............................................................................... 246
Set the fax activity log to print automatically ................................................... 247
Set the fax error report .................................................................................... 247
Set the fax confirmation report ........................................................................ 247
Include the first page of each fax on the fax confirmation, fax error, and last
call reports ....................................................................................................... 248
Perform a fax test ............................................................................................ 248
Change error correction and fax speed ........................................................................... 248
Set the fax-error-correction mode ................................................................... 248
Change the fax speed ..................................................................................... 249
Problems sending faxes .................................................................................................. 249
Problems receiving faxes ................................................................................................. 251
Performance problems .................................................................................................... 254
Memory card problems (fax/memory-card models only) .................................................................. 255
Missing or wrong files ...................................................................................................... 255
Index page not printing .................................................................................................... 255
Proof sheet not printing .................................................................................................... 256
Proof sheet not scanning ................................................................................................. 256
Issues with photo printing ................................................................................................ 257
8 Parts and diagrams
Order parts, accessories, and supplies ............................................................................................ 260
Supplies part numbers ..................................................................................................................... 261
Whole unit replacement .................................................................................................................... 262
How to use the parts lists and diagrams .......................................................................................... 263
Scanner assembly ............................................................................................................................ 264
Product base assembly locations ..................................................................................................... 268
Covers .............................................................................................................................................. 270
Internal assemblies .......................................................................................................................... 272
Alphabetical parts list ....................................................................................................................... 280
Numerical parts list ........................................................................................................................... 286
Appendix A Service and support
Hewlett-Packard limited warranty statement .................................................................................... 293
Customer self repair warranty service .............................................................................................. 294
Print cartridge limited warranty statement ........................................................................................ 295
Customer support ............................................................................................................................. 296
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Repack the product .......................................................................................................................... 297
Appendix B Specifications
Physical specifications ..................................................................................................................... 300
Electrical specifications .................................................................................................................... 300
Power consumption .......................................................................................................................... 300
Environmental specifications ............................................................................................................ 301
Acoustic emissions ........................................................................................................................... 301
Skew specifications .......................................................................................................................... 301
Appendix C Regulatory information
FCC regulations ............................................................................................................................... 304
Additional statements for telecom (fax) products ............................................................................. 304
EU statement for telecom operation ................................................................................ 304
New Zealand telecom statements ................................................................................... 304
Telephone Consumer Protection Act (United States) ...................................................... 305
IC CS-03 requirements .................................................................................................... 305
Declarations of conformity ................................................................................................................ 306
HP Color LaserJet CM1312 ............................................................................................. 306
HP Color LaserJet CM1312nfi ......................................................................................... 306
Certificate of volatility ....................................................................................................................... 308
Country/region specific statements .................................................................................................. 309
Laser safety ..................................................................................................................... 309
Canadian DOC regulations .............................................................................................. 309
EMI statement (Korea) ..................................................................................................... 309
Laser statement for Finland ............................................................................................. 309
Substances table (China) ................................................................................................ 310
Index ................................................................................................................................................................. 311
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xii ENWW
1 Product basics
Quick access to product information
●
Product comparison
●
Product features
●
Product walkaround
●
Supported operating systems
●
Supported product software
●
System requirements
●
Connectivity
●
ENWW 1
Quick access to product information
Use the following Web site to find information about the product.
www.hp.com/support/CM1312series
●
Table 1-1 Product guides
Guide Description
HP Color LaserJet CM1312 MFP
Series Getting Started Guide
HP Color LaserJet CM1312 MFP
Series User Guide
HP ToolboxFX To check the product status and settings, and to view problem-solving information and online
Online Help Provides information about options that are available in the printer drivers. To view a Help
Provides step-by-step instructions for installing and setting up the product.
Provides detailed information for using the product and problem-solving. Available on the
product CD or in the Windows Program Group if the software is installed on a computer.
documentation, use the HP ToolboxFX. You must have performed a complete software
installation in order to use the HP ToolboxFX. See the user guide for more information about
software installation.
file, open the online Help through the printer driver.
2 Chapter 1 Product basics ENWW
Product comparison
The product is available in the following configurations.
Base models
Prints color print jobs at speeds up to 8 pages per minute
●
(ppm) and monochrome print jobs at speeds up to
12 ppm.
PCL 6 printer driver.
●
Input tray (Tray 1) holds up to 150 sheets of print media
●
or up to 10 envelopes.
Hi-Speed USB 2.0 port.
●
128-MB random-access memory (RAM).
●
Flatbed scanner.
●
Fax/memory-card models
Base model features, plus:
10/100 Base-T network port.
●
V.34 fax and 8-megabyte (MB) flash fax-storage memory.
●
Two RJ-11 fax phone line ports.
●
50-page automatic document feeder (ADF).
●
160-MB random-access memory (RAM).
●
Four memory card slots.
●
Color graphics display.
●
ENWW Product comparison 3
Product features
Performance
Print quality
Fax (fax/memory-card
models only)
Copy
Scan
Memory card slots (fax/
memory-card models only)
Networking (network
models only)
Prints up to 8 ppm (color) or 12 ppm (monochrome).
●
1,200 dots per inch (dpi) with Image REt 2400 text and graphics.
●
Adjustable settings to optimize print quality.
●
The HP UltraPrecise print cartridge has a finer toner formulation that provides sharper text
●
and graphics.
Full-functionality fax capabilities with a V.34 fax; includes a phone book, fax/tel, and
●
delayed-fax features.
Includes ADF (fax/memory-card models only) that allows faster, more efficient copy jobs
●
with multiple-page documents.
The product provides 1,200 pixels per inch (ppi), 24-bit full-color scanning from letter/A4-
●
size scanner glass.
The product provides 300 ppi, 24-bit full-color scanning from the ADF (fax/memory-card
●
models only).
Includes an ADF (fax/memory-card models only) that allows faster, more efficient scan
●
jobs with multiple-page documents.
Supports a variety of memory cards.
●
TCP/IP
●
IPv4
◦
Printer driver features
Interface connections
Economical printing
Supplies
Accessibility
IPv6
◦
Fast printing performance, built-in Intellifont and TrueType scaling technologies, and
●
advanced imaging capabilities are benefits of the PCL 6 printer language.
Hi-Speed USB 2.0 port.
●
10/100 Base-T ethernet (RJ-45) network port (network models only).
●
RJ-11 fax/phone cable ports (fax/memory-card models only).
●
N-up printing (printing more than one page on a sheet).
●
A supplies status page that displays the amount of life remaining in the print cartridge.
●
No-shake cartridge design.
●
Authentication for HP print cartridges.
●
Enabled supplies-ordering capability.
●
Online user guide that is compatible with text screen-readers.
●
Print cartridges can be installed and removed by using one hand.
●
All doors and covers can be opened by using one hand.
●
4 Chapter 1 Product basics ENWW
Product walkaround
Base model front view
1 Tray 1
2 Print-cartridge door latch
3 Top (face-down) output bin
4 Flatbed scanner
5 Control panel
6 Front door for jam access
ENWW Product walkaround 5
Base model back view
7 Power connector
8 Rear door for jam access
9 Hi-Speed USB 2.0 port
Fax/memory-card model front view
1 Tray 1
2 Print-cartridge door latch
3 Top (face-down) output bin
4 Control panel
5 Automatic document feeder (ADF) input tray
6 Automatic document feeder (ADF) output bin
7 Memory card slots
6 Chapter 1 Product basics ENWW
Fax/memory-card model back view
8 Power connector
9 Rear door for jam access
10 Fax ports
11 Hi-Speed USB 2.0 port and network port.
Interface ports
1 Fax ports (fax/memory-card models only)
2 Network port (network models only)
3 Hi-Speed USB 2.0 port
ENWW Product walkaround 7
Supported operating systems
Supported operating systems for Windows
The product supports the following Windows operating systems:
Full software installation
Windows XP (32-bit)
●
Windows Vista (32-bit and 64-bit)
●
Print and scan driver
●
●
●
NOTE: The PCL 5 UPD and HP postscript level 3 emulation drivers are available only on the
HP support website:
www.hp.com/support/CM1312series.
Supported operating systems for Macintosh
The device supports the following Macintosh operating systems:
Mac OS X v10.3, v10.4, and later
●
NOTE: For Mac OS X v10.4 and later, PPC and Intel Core Processor Macs are supported.
Windows XP (64 bit)
Windows 2000
Windows 2003 Server (32-bit and 64-bit)
8 Chapter 1 Product basics ENWW
Supported product software
Software included with the product
Software for Windows
HP Web Jetadmin
HP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers within your
intranet, and it should be installed only on the network administrator’s computer.
To download a current version of HP Web Jetadmin and for the latest list of supported host systems,
visit
www.hp.com/go/webjetadmin.
When installed on a host server, a Windows client can gain access to HP Web Jetadmin by using a
supported Web browser (such as Microsoft® Internet Explorer 4.x or Netscape Navigator 4.x or later)
by navigating to the HP Web Jetadmin host.
Embedded Web server
The device is equipped with an embedded Web server, which provides access to information about
device and network activities. This information appears in a Web browser, such as Microsoft Internet
Explorer, Netscape Navigator, Apple Safari, or Firefox.
The embedded Web server resides on the device. It is not loaded on a network server.
The embedded Web server provides an interface to the device that anyone who has a networkconnected computer and a standard Web browser can use. No special software is installed or
configured, but you must have a supported Web browser on your computer. To gain access to the
embedded Web server, type the IP address for the device in the address line of the browser. (To find
the IP address, print a configuration page. For more information about printing a configuration page,
see
Information pages on page 44.)
For a complete explanation of the features and functionality of the embedded Web server, see
Embedded Web server on page 56.
ENWW Supported product software 9
HP ToolboxFX
HP ToolboxFX software is a program that you can use for the following tasks:
●
●
●
●
●
●
●
You can view HP ToolboxFX software when the product is directly connected to your computer or when
it is connected to a network.
Check the product status
Check the supplies status and use HP SureSupply to shop online for supplies
Set up alerts
View product usage reports
View product documentation
Gain access to troubleshooting and maintenance tools
Use HP Proactive Support to routinely scan your printing system and to prevent potential problems.
HP Proactive Support can update software, firmware, and HP printer drivers.
Supported operating systems
Supported browsers
To download HP ToolboxFX software , go to www.hp.com/go/easyprintercare. This Web site also
provides updated information about supported browsers and a list of HP products that support
HP ToolboxFX software.
For more information about using HP ToolboxFX software, see
Software for Macintosh
Embedded Web server
The product is equipped with an embedded Web server, which provides access to information about
product and network activities. This information appears in a Web browser, such as Netscape Navigator,
Apple Safari, or Firefox.
The embedded Web server resides on the product. It is available on network and direct-connected
devices.
The embedded Web server provides an interface to the product that anyone who has a standard Web
browser can use. No special software is installed or configured, but you must have a supported Web
browser on your computer. To gain access to the embedded Web server, click Maintain Device in HP
Director.
Microsoft Windows XP, Service Pack 2 (Home and
●
Professional editions)
Microsoft Windows Vista™
●
Microsoft Internet Explorer 6.0 or 7.0
●
View the HP ToolboxFX on page 46.
For a complete explanation of the features and functionality of the embedded Web server, see
Embedded Web server on page 56.
10 Chapter 1 Product basics ENWW
Supported printer drivers
Supported printer drivers for Windows
PCL 5 UPD
●
PCL 6
●
HP postscript level 3 UPD
●
The printer drivers include online Help that has instructions for common printing tasks and also describes
the buttons, checkboxes, and drop-down lists that are in the printer driver.
NOTE: The versions of PCL 5 and HP postscript level 3 emulation that are used in this product are
identical to the PCL 5 and HP postscript level 3 emulation that are used in the HP Universal Print Driver
(UPD) for Windows. It installs and operates in the same manner as previous versions of PCL 5 and HP
postscript level 3 emulation, and it does not require any special configuration.
For more information about the UPD, see
HP Universal Print Driver (UPD)
The HP Universal Print Driver (UPD) for Windows is a single driver that gives you instant access to
virtually any HP LaserJet product, from any location, without downloading separate drivers. It is built on
proven HP print driver technology and has been tested thoroughly and used with many software
programs. It is a powerful solution that performs consistently over time.
The HP UPD communicates directly with each HP product, gathers configuration information, and then
customizes the user interface to show the product’s unique, available features. It automatically enables
features that are available for the product, such as two-sided printing and stapling, so you do not need
to enable them manually.
For more information, go to
UPD installation modes
Traditional mode
Dynamic mode
www.hp.com/go/upd.
www.hp.com/go/upd.
Use this mode if you are installing the driver from a CD for a single computer.
●
When installed with this mode, UPD operates like traditional printer drivers.
●
If you use this mode, you must install UPD separately for each computer.
●
Use this mode if you are installing the driver for a mobile computer, so you can
●
discover and print to HP products in any location.
Use this mode if you are installing UPD for a workgroup.
●
To use this mode, download UPD from the Internet. See
●
upd.
www.hp.com/go/
Supported printer drivers for Macintosh
The HP installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs),
and the HP Printer Utility for use with Macintosh computers.
The PPDs, in combination with the Apple PostScript printer drivers, provide access to device features.
Use the Apple PostScript printer driver that comes with the computer.
ENWW Supported product software 11
Software for other operating systems
OS Software
UNIX For HP-UX and Solaris networks, go to www.hp.com/support/net_printing to download the
Linux For information, go to www.hp.com/go/linuxprinting.
HP Jetdirect printer installer for UNIX.
12 Chapter 1 Product basics ENWW
System requirements
The product has the following minimum software and hardware requirements.
Windows XP Windows Vista Windows 2000 and Windows
Pentium II processor
●
(Pentium III or higher
recommended)
128 MB RAM
●
250 MB available hard disk
●
space
SVGA 800 x 600 monitor
●
with 16-bit color
Internet Explorer 6.0 or
●
higher (full installation)
USB port
●
CD-ROM drive
●
1 GHz processor
●
512 MB RAM
●
250 MB available hard disk
●
space
SVGA 800 x 600 monitor
●
with 16-bit color
Internet Explorer 6.0 or
●
higher (full installation)
USB port
●
CD-ROM drive
●
Server 2003
Pentium II processor or
●
greater
64 MB RAM
●
50 MB available hard disk
●
space
SVGA 800 x 600 monitor
●
with 16-bit color (print driver,
scan driver only)
USB port
●
CD-ROM drive
●
Mac OS X v10.3 and later
PowerPC G3, G4, or G5
●
processor, or Intel Core
processor
80 MB RAM
●
30 MB available hard disk
●
space
USB port
●
CD-ROM drive
●
Safari or Firefox browser
●
ENWW System requirements 13
Connectivity
Supported network protocols (network models only)
The product supports the TCP/IP network protocol. It is the most widely used and accepted networking
protocol. Many networking services utilize this protocol. This product also supports IPv4 and IPv6. The
following tables list the networking services/protocols that are supported on the product.
Table 1-2 Printing
Service name Description
port9100 (Direct Mode) Printing service
Line printer daemon (LPD) Printing service
Table 1-3 Network product discovery
Service name Description
SLP (Service Location Protocol) Device Discovery Protocol, used to help find and configure
network devices. Used primarily by Microsoft-based software
programs.
mDNS (multicast Domain Name Service - also known as
“Rendezvous” or “Bonjour”)
ws-discover Used by Microsoft-based software programs
LLMNR Used when DNS services are not available
Device Discovery Protocol, used to help find and configure
network devices. Used primarily by Apple Macintosh-based
software programs.
Table 1-4 Messaging and management
Service name Description
HTTP (hypertext transfer protocol) Allows Web browsers to communicate with embedded Web
EWS (embedded Web server) Allows a user to manage the product through a Web browser.
SNMP (simple network management protocol) Used by network programs for product management. SNMP
server.
V1 and standard MIB-II (Management Information Base)
objects are supported.
Table 1-5 IP addressing
Service name Description
DHCP (dynamic host configuration protocol), IPv4, and IPv6 For Automatic IP address assignment. DHCP server provides
the product with an IP address. Generally requires no user
intervention for product to obtain IP address from a DHCP
server.
14 Chapter 1 Product basics ENWW
Table 1-5 IP addressing (continued)
Service name Description
BOOTP (bootstrap protocol) For Automatic IP address assignment. BOOTP server
provides the product with an IP address. Requires
administrator to input the product MAC hardware address on
BOOTP server in order for product to obtain an IP address from
that server.
Auto IP For Automatic IP address assignment. If neither a DHCP
server nor a BOOTP server is present, this service allows the
product to generate a unique IP address.
ENWW Connectivity 15
16 Chapter 1 Product basics ENWW
2 Control panel
Control-panel walkaround
●
Control-panel menus
●
ENWW 17
Control-panel walkaround
Base models control panel
1
10
9
8
2
3
4
5
7 6
1 Liquid Crystal Display
2 OK button and navigation arrows
3
Cancel button : cancel the current selection
4 Copy Features button: access the Copy menu.
5 Copy Black button: perform a copy operation in black and white.
6 Lighter/Darker button: change the lightness or darkness of the scanned image.
7 Copy Color button: perform a copy operation in color.
8 # Copies button: specify the number of copies.
9
Back button : go back to the previous menu
10
Setup button : access the Setup menu.
18 Chapter 2 Control panel ENWW
Fax/memory-card models control panel
.
.
1 Speed dials. 4 speed dial buttons and one shift button to support up to 8 speed dials.
2 Fax Menu button. Access the fax menu.
Start Fax button. Initiate a fax from the control panel.
3 Alphanumeric buttons. Use the alphanumeric buttons to type data into the product control-panel display and dial
telephone numbers for faxing.
4 OK button and navigation arrows. Use these buttons to select and confirm menu choices.
Cancel button
Setup button
Back button
5 Copy Menu button. Access the Copy menu.
Start Copy Black button. Perform a black and white copy operation.
Start Copy Color button. Perform a color copy operation.
6 Scan Menu button. Access the scan menu.
Start Scan button. Perform a scan operation.
. Use this button to cancel the current menu selection.
. Access the main Setup menu.
. Go back to the previous menu.
?
7 Photo Menu button. Access the photo menu.
Start Photo button. Print the selected photos from the memory card.
ENWW Control-panel walkaround 19
Control-panel menus
Use the control-panel menus
To gain access to the control-panel menus, use the following steps.
1.
Press Setup
.
NOTE: To access the function-specific menus (fax/memory-card models only) press Fax Menu,
Copy Menu, Scan Menu, or Photo Menu.
2. Use the arrow buttons to navigate the listings.
Press OK to select the appropriate option.
●
●
Press Cancel
to cancel an action or return to the Ready state.
Control-panel Setup menu
These sub menus are available from the control-panel main Setup menu:
Use the Copy setup menu to configure basic copy default settings such as contrast, collation, or
●
the number of copies printed.
Use the Reports menu to print reports that provide information about the product.
●
Use the Fax setup menu to configure the outgoing and incoming fax options and the basic settings
●
for all faxes.
Use the Photo setup menu to configure the basic settings for printing photos from a memory card.
●
Use the System setup menu to establish basic product settings such as language, print quality,
●
or volume levels.
Use the Service menu to restore default settings, clean the product, and activate special modes
●
that affect print output.
Use the Network configuration menu to configure network settings such as TCP/IP configuration.
●
NOTE: To print a detailed list of the entire control-panel menu and its structure, print a menu map.
See
Information pages on page 44.
Table 2-1 Copy setup menu
Menu item Sub-menu item Description
Default Optimize Auto Select
Mixed
Printed Picture
Photograph
Text
Def. light/dark Sets the default contrast option.
Default Collation On
Off
Sets the default copy quality.
Sets the default collation option.
20 Chapter 2 Control panel ENWW
Table 2-1 Copy setup menu (continued)
Menu item Sub-menu item Description
Def. # of copies (Range: 1-99) Sets the default number of copies.
Default Reduce/Enlarge Original=100%
Legal to Letter=78%
Legal to A4=83%
A4 to Letter=94%
Letter to A4=97%
Full Page=91%
Fit to page
2 pages per sheet
4 pages per sheet
Custom: 25 to 400%
Default Copy Draft On
Off
Default Multi-page On
Off
Advanced Color Copy Enables or disables the color copy button.
Lightness The default light/dark setting for copies.
Sets the default percentage to reduce or enlarge a copied
document.
Sets the default draft mode option.
Sets the default multi-page flatbed copy option.
Contrast The default contrast setting for copies.
Sharpen The default sharpen setting for copies.
Background Removal The default background removal setting for copies.
Color Balance The default color balance setting for copies. Values can be
set for each of the following settings:
Red
●
Green
●
Blue
●
Grayness The default grayness setting for copies.
Restore defaults Sets all customized copy settings to the factory default
values.
Table 2-2 Reports menu
Menu Item Description
Demo page Prints a page that demonstrates print quality.
Menu Structure Prints a control-panel menu layout map. The active settings for each menu are listed.
Configuration report Prints a list of all the product settings. Includes network information when the product is
connected to the network.
ENWW Control-panel menus 21
Table 2-2 Reports menu (continued)
Menu Item Description
Supplies status page Prints the print-cartridge status. Includes the following information:
Approximate pages remaining
●
Serial number
●
Number of pages printed
●
Network report Displays status for:
Network hardware configuration
●
Enabled features
●
TCP/IP and SNMP information
●
Network statistics
●
Usage page Displays the number of pages printed, faxed, copied, and scanned by the product.
PCL font list Prints a list of all installed PCL 5 fonts.
PS font list Prints a list of all installed PS fonts.
PCL6 font list Prints a list of all installed PCL 6 fonts.
Color usage log Prints out information about the color toner usage.
Service page Prints out diagnostic information about paper type settings, copy quality settings, and other
Diagnostics page Prints two pages with calibration and color patches for print-quality troubleshooting.
status settings.
Table 2-3 Photo setup menu
Menu Item Sub-menu item Description
Def. image size (List of 18 photo image
sizes, ranging from
Thumbnail to Full
page. )
Def. light/dark The default light/dark setting for photos.
Def. # of copies The default number of copies setting for photos. Possible values range
Def. output color Color
Black & white
Restore defaults Restore the factory default settings for photo setup
The default image size for photos
from 1 to 99.
Specify the default output for photos (color or black & white)
22 Chapter 2 Control panel ENWW
Table 2-4 Fax setup menu (fax models only)
Menu Item Sub-menu item Sub-menu item Description
Basic setup Time/Date (Settings for time
format, current
time, date format,
and current date.)
Fax Header Your fax number
Company name
Answer mode Automatic
TAM
Fax/Tel
Manual
Sets the time and date setting for the product.
Sets the identifying information that is sent to the receiving
product.
Sets the type of answer mode. The following options are
available:
Automatic: The product automatically answers an
●
incoming call on the configured number of rings.
TAM: A telephone answering machine (TAM) is
●
attached to the Aux phone port of the product. The
product will not pick up any incoming call, but only listen
for fax tones after the answering machine has picked
up the call.
Fax/Tel: The product must automatically pick up the
●
call and determine if the call is a voice or fax call. If the
call is a fax call, the product handles the call as usual.
If the call is a voice call, an audible synthesized ring is
generated to alert the user of an incoming voice call.
Manual : The user must press the Start Fax button or
●
use an extension phone to make the product answer
the incoming call.
Rings to answer (Range of 1-9) Sets the number of rings that must occur before the fax
Distinctive Ring All Rings
Single
Double
Triple
Double and Triple
Dial Prefix On
Off
modem answers.
Allows a user to have two or three phone numbers on a
single line, each with a different ring pattern (on a phone
system with distinctive-ring service).
All Rings: The product answers any calls that come
●
through the telephone line.
Single: The product answers any calls that produce a
●
single-ring pattern.
Double: The product answers any calls that produce a
●
double-ring pattern.
Triple: The product answers any calls that produce a
●
triple-ring pattern.
Double and Triple: The product answers any calls that
●
produce a double-ring or triple-ring pattern.
Specifies a prefix number that must be dialed when sending
faxes from the product.
ENWW Control-panel menus 23
Table 2-4 Fax setup menu (fax models only) (continued)
Menu Item Sub-menu item Sub-menu item Description
Advanced setup Def. Resolution Standard
Fine
Superfine
Photo
Def. light/dark Sets the darkness of outgoing faxes.
Fit to page On
Off
Default glass size Letter
A4
Dialing Mode Tone
Pulse
Redial if busy On
Off
Sets the resolution for sent documents. Higher resolution
images have more dots per inch (dpi), so they show more
detail. Lower resolution images have fewer dots per inch and
show less detail, but the file size is smaller. The following list
shows the numerical values for each setting.
Standard: 203 x 98 dpi
●
Fine: 203 x 196 dpi
●
Superfine: 300 x 300 dpi
●
Photo: 300 x 300 dpi with half-toning
●
Shrinks faxes that are larger than Letter-size or A4-size so
that they can fit onto a Letter-size or A4-size page. If this
feature is set to Off, faxes larger than Letter or A4 will print
on multiple pages.
Sets the default paper size for documents being scanned
from the flatbed scanner.
Sets whether the product should use tone or pulse dialing.
Sets whether or not the product should attempt to redial if
the line is busy.
Redial if no answer On
Off
Redial Comm.
Error
On
Off
Sets whether the product should attempt to dial if the
recipient fax number does not answer.
Sets whether the product should attempt to redial the
recipient fax number if a communication error occurs.
24 Chapter 2 Control panel ENWW
Table 2-4 Fax setup menu (fax models only) (continued)
Menu Item Sub-menu item Sub-menu item Description
Advanced setup Detect dial tone On
Off
Billing codes On
Off
Extension Phone On
Off
Stamp faxes On
Off
Private receive On
Off
Confirm fax
number
On
Off
Sets whether the product should check for a dial tone before
sending a fax.
Enables the use of billing codes when set to On. A prompt
will appear that asks you to enter the billing code for an
outgoing fax.
When this feature is enabled, the user can press the 1-2-3
buttons on the extension phone to cause the product to
answer an incoming fax call.
Sets product to add the date, time, sender's phone number,
and page number to each page of the faxes that this product
receives.
Setting Private receive to On requires the user to have set
a password in product security. After the password is set,
the following options are set:
Private receive is turned on.
●
All old faxes are deleted from memory.
●
Fax forwarding set to Off and is not allowed to be
●
changed.
All incoming faxes are stored in memory.
●
Verify that a fax number is valid by entering it a second time.
Allow Fax Reprint On
Off
Fax/Tel Ring Time 20
30
40
70
Fax Speed Fast(V.34)
Medium(V.17)
Slow(V.29)
Sets whether all received faxes stored in available memory
can be reprinted.
Sets when the product should stop sounding the Fax/Tel
audible ring to notify the user of an incoming voice call.
Increases or decreases the allowed fax communication
speed.
Table 2-5 System setup menu
Menu Item Sub-menu item Sub-menu item Description
Language (List of available
control-panel
display languages.)
Sets the language in which the control panel displays
messages and product reports.
ENWW Control-panel menus 25
Table 2-5 System setup menu (continued)
Menu Item Sub-menu item Sub-menu item Description
Paper setup Default paper size Letter
A4
Legal
Default paper type Lists available
media types.
Tray 1 Paper type
Paper size
Paper out action Wait forever
Cancel
Override
Sets the size for printing internal reports or any print job that
does not specify a size.
Sets the type for printing internal reports or any print job that
does not specify a type.
Sets the default size and type for Tray 1.
Determines how the product reacts when a print job requires
a media size or type that is unavailable or when a specified
tray is empty.
Select Wait forever to make the product wait until the
●
correct media is loaded.
Select Override to print on a different size paper after
●
a specified delay.
Select Cancel to automatically cancel the print job after
●
a specified delay.
If either Override or Cancel is chosen, the control
●
panel prompts for the number of seconds to delay. Use
the arrow keys to either decrease the time or increase
the time up to 3600 seconds.
Print quality Calibrate Color Calibrate Now
After Power On
Adjust Alignment
(photo card models
only)
Cartridge low
threshold
Replace supplies Stop at Out
Color supply out Stop printing
Print Test Page Print out a tray-specific sheet of instructions and a test page
Adjust Tray 1 After printing the test page, use the options in the Adjust
(Range of 1-20) Sets the percentage at which the control panel generates a
Override out
Continue black
Perform a Color Pane Registration (CPR) and density
calibration. Select Calibrate Now to perform an immediate
calibration. Select After Power On to specify the minutes/
hours the product should wait after power on to perform an
automatic calibration (the default is 15 minutes).
low-toner message.
Sets how the product reacts when it detects that the print
cartridge is out.
Sets how the product should react when it detects that a
color cartridge is empty. Select Stop printing to stop all
printing until the cartridge is replaced, or select Continue
black to continue printing in black monochrome mode.
with a border that can be used to estimate the adjustment
needed to center the printed image on the page.
Tray 1 menu to calibrate the tray. The following settings can
be adjusted for Tray 1:
X1 Shift
●
Y Shift
●
26 Chapter 2 Control panel ENWW
Table 2-5 System setup menu (continued)
Menu Item Sub-menu item Sub-menu item Description
Volume Settings
(photo card models
only)
Time/Date (Settings for time
Product security On
Courier font Regular
Alarm volume Soft
Ring volume
Key-press volume
Phone line volume
format, current time,
date format, and
current date.)
Off
Dark
Medium
Loud
Off
Sets the time and date setting for the product.
Sets the product-security feature. When the setting is set to
Sets Courier font values.
Sets the volume levels for the product.
On, you must set a personal identification number (PIN).
Table 2-6 Service menu
Menu item Sub-menu item Sub-menu item Description
Fax Service Clear saved faxes Clear all faxes in memory.
These include any received
faxes (including non-printed,
non-sent PC upload, and nonforwarded faxes), unsent faxes
(including delayed faxes), and
any printed faxes that are still in
memory. Deleted faxes cannot
be recovered. For each deleted
item, the fax activity log is
updated.
Run Fax Test Perform a fax test to verify that
Print T.30 trace Now
Never
If error
At end of call
Error correction On
Off
Fax Service Log The fax service log prints out
Cleaning mode Cleans the product when
the phone cord is plugged in
the correct outlet and that there
is a signal on the phone line. A
fax test report is printed
indicating the results.
Prints or schedules a report
that is used to troubleshoot fax
transmission issues.
The error correction mode
allows the sending device to retransmit data if it detects an
error signal. The default setting
is on.
the last 40 entries in the fax log.
specks or other marks appear
ENWW Control-panel menus 27
Table 2-6 Service menu (continued)
Menu item Sub-menu item Sub-menu item Description
on printed output. The cleaning
process removes dust and
excess toner from the paper
path.
When selected, the product
prompts you to load plain Letter
or A4 paper in tray 1. Press
OK to begin the cleaning
process. Wait until the process
completes. Discard the page
that prints.
PowerSave Time Off
1 minute
15 minutes
30 minutes
1 hour
2 hours
4 hours
USB Speed High
Full
Less Paper Curl On
Off
Archive Print On
Off
Specify the amount of idle time
before the product enters sleep
mode.
Sets the USB speed.
When printed pages are
consistently curled, this option
sets the product to a mode that
reduces curl.
The default setting is Off.
When printing pages that will
be stored for a long time, this
option sets the product to a
mode that reduces toner
smearing and dusting.
The default setting is Off.
Restore defaults Sets all customized settings to
the factory default values.
Table 2-7 Network configuration menu
Menu item Sub-menu item Description
TCP/IP configuration Automatic
Manual
Automatic automatically configures all the TCP/IP settings via
DHCP, BootP or AutoIP.
Manual requires you to manually configure the IP address, subnet
mask, and default gateway.
The control panel prompts you to specify values for each address
section. Use the arrow buttons to increase or decrease the value.
Press OK to accept the value and move the cursor to the next field.
28 Chapter 2 Control panel ENWW
Table 2-7 Network configuration menu (continued)
Menu item Sub-menu item Description
As each address is completed, the product prompts for address
confirmation before moving to the next one. After all three
addresses are set, the product automatically restarts.
Memory Card (memory
card products only)
Auto crossover On
Network services IPv4
Show IP address Yes
Link Speed Automatic (Default)
Restore defaults Resets all network configurations to their factory defaults.
On
Off
Off
IPv6
No
10T Full
10T Half
100TX Full
100TX Half
Enables or disables the use of the memory card slots.
Enable or disable the use of a standard 10/100 network cable when
the product is directly connected to a computer.
Sets whether the product will use either IPv4 or IPv6 protocol.
Sets whether the product displays the IP address on the control
panel.
Sets the link speed manually if needed.
After setting the link speed, the product automatically restarts.
Function-specific menus (fax/memory-card models only)
The product features function-specific menus for faxing, copying, scanning, and managing photos on a
memory card. To access these menus, press the Fax Menu, Copy Menu, Scan Menu, or Photo Menu
buttons respectively.
These are the features supported by the function-specific menus.
Use the Fax menu to perform basic fax functions such as sending a fax or editing the phone book,
●
reprinting faxes that were previously printed, or printing faxes that are stored in memory.
Use the Copy menu to access basic copy functions and customize the copy output.
●
Use the Scan menu to scan to a memory card.
●
Use the Photo menu to display a list of photo options for a valid inserted memory card.
●
ENWW Control-panel menus 29
Table 2-8 Fax Menu (appears only if a memory card is in one of the memory-card slots)
Menu item Sub-menu item Sub-menu item Description
Send Send a fax Send a fax. On screen
Redial Redial the last fax number
Send fax later Allows a fax to be sent at a
Fax Job status Displays pending fax jobs,
Fax Resolution Standard
Fine
Superfine
Photo
Receive Print faxes Prints stored faxes when the
Block junk faxes Add number
Delete number
Delete All Entries
Junk Fax list
prompts guide the process.
and resend.
later time and date.
and allows you to cancel
pending fax jobs.
Temporarily change the
resolution of outgoing faxes.
The resolution resets to
default after 2 minutes of idle
fax scan time.
private-receive feature is on.
This menu item appears only
when the private-receive
feature is turned on.
Modifies the junk fax list. The
junk fax list can contain up to
30 numbers. When the
product receives a call from
one of the junk fax numbers, it
deletes the incoming fax. It
also logs the junk fax in the
activity log along with jobaccounting information.
Reprint faxes Prints the received faxes
Forward fax On
Off
Polling receive Allows the product to call
stored in available memory.
Sets product to send all
received faxes to another fax
machine.
another fax machine that has
polling send enabled.
30 Chapter 2 Control panel ENWW
Table 2-8 Fax Menu (appears only if a memory card is in one of the memory-card slots) (continued)
Menu item Sub-menu item Sub-menu item Description
Phone Book Select an entry Select an individual or group
dial entry for faxing.
Individual Setup Edits the fax phone book
Group setup
Delete entry Delete a specific phone book
Delete All Entries Delete all entries in the phone
Phone Book report Print a list of all the individual
speed dials and group-dial
entries. The product supports
up to 120 phone book entries,
which can be either individual
or group entries.
entry.
book
and group dial entries in the
phone book.
ENWW Control-panel menus 31
Table 2-8 Fax Menu (appears only if a memory card is in one of the memory-card slots) (continued)
Menu item Sub-menu item Sub-menu item Description
Fax Reports Fax Confirmation Never
Every fax
Send fax only
Receive fax
Include first page On
Off
Fax Error Report Every error
Send Error
Receive Error
Never
Last Call Report Prints a detailed report of the
Fax Activity log Print log now
Auto Log Print
Sets whether or not the
product prints a confirmation
report after a successful
sending or receiving job.
Sets whether or not the
product includes a thumbnail
image of the first page of the
fax on the report.
Sets whether or not the
product prints a report after a
failed sending or receiving
job.
last fax operation, either sent
or received.
Print log now: Prints a list of
the faxes that have been sent
from or received by this
product.
Auto Log Print: Select On to
automatically print a report
after every fax job. Select Off
to turn off the automatic print
feature.
Phone Book report Prints a list of the speed dials
that have been set up for this
product.
Junk Fax list Prints a list of phone numbers
that are blocked from sending
faxes to this product.
Billing report Prints a list of billing codes
All fax reports Prints all fax-related reports.
that have been used for
outgoing faxes. This report
shows how many sent faxes
were billed to each code. This
menu item appears only when
the billing codes feature is
turned on.
Table 2-9 Photo Menu
Menu item Sub-menu item Sub-menu item Description
View View photos on the memory
card. Use the arrow buttons to
navigate through the photos.
32 Chapter 2 Control panel ENWW
Table 2-9 Photo Menu (continued)
Menu item Sub-menu item Sub-menu item Description
Easy Print Individual photo
All photos (#-#)
A range of photos
Custom
Thumbnail Fast
Best
Options Proof Sheet Print proof sheet
Current Settings Select image size
Print photos quickly from the
Print thumbnails of photos
Scan proof sheet
Select paper size
Select paper type
Number of copies
Output Color
memory card by selecting the
numbers of the photos you
want to print.
from the memory card (30 per
page).
Print a proof sheet or scan a
proof sheet. The proof sheet
is a page of thumbnails (20
per page) generated from a
valid memory card. A marked
proof sheet can then be
scanned and the selected
images are printed at full size.
Adjust the default photo
settings for image size, paper
size, paper type, number of
copies, and output color (color
or black & white).
Rotate Photo Rotate a photo stored on a
memory card.
Slideshow View a slideshow of the
photos on a memory card.
Table 2-10 Copy Menu
Menu item Sub-menu item Sub-menu item Description
Copies (1–99) Specify the number of copies
Size Original=100%
Legal to Letter=78%
Legal to A4=83%
A4 to Letter=94%
Letter to A4=97%
Full Page=91%
Fit to page
2 pages per sheet
4 pages per sheet
Specify the size of the copy.
Custom: 25 to 400%
ENWW Control-panel menus 33
Table 2-10 Copy Menu (continued)
Menu item Sub-menu item Sub-menu item Description
Light/Dark Specify the contrast of the
copy.
Options Optimize Select settings to optimize the
Copy Paper Specify the paper type for the
Multi-Page Copy Copy multiple pages.
Copy Collation Specify the copy collation
Copy Draft Specify the print quality for
Image Adjustment Lightness
Contrast
Sharpen
Background
Color Balance
Grayness
copy print quality.
copies.
copies.
Adjust the settings for image
quality in a copy.
34 Chapter 2 Control panel ENWW
3 Paper and print media
Supported paper and print media
●
Supported paper types and tray capacity
●
Load paper and print media
●
Configure tray
●
ENWW 35
Supported paper and print media
This product supports a number of paper sizes, and it adapts to various media.
NOTE: To obtain best print results, select the appropriate paper size and type in the print driver before
printing.
Table 3-1 Supported paper and print media sizes
Size Dimensions Tray 1
Letter 216 x 279 mm (8.5 x 11 inches)
Legal 216 x 356 mm (8.5 x 14 inches)
A4 210 x 297 mm (8.27 x 11.69 inches)
Executive 184 x 267 mm (7.24 x 10.51 inches)
A3 297 x 420 mm (11.69 x 16.54 inches)
A5 148 x 210 mm (5.83 x 8.27 inches)
A6 105 x 148 mm (4.13 x 5.83 inches)
B5 (JIS) 182 x 257 mm (7.17 x 10.12 inches)
16k 197 x 273 mm (7.75 x 10.75 inches)
16k 195 x 270 mm (7.7 x 10.6 inches)
16k 184 x 260 mm (7.25 x 10.25 inches)
8.5 x 13 216 x 330 mm (8.5 x 13 inches)
1
4 x 6
1
5 x 8
10 x 15 cm
Custom Minimum—76 x127 mm (3 x 5 inches); Maximum—216 x 356 mm
1
These sizes are supported as custom sizes.
1
107 x 152 mm (4 x 6 inches)
127 x 203 mm (5 x 8 inches)
100 x 150 mm (3.9 x 5.9 inches)
(8.5 x 14 inches)
Table 3-2 Supported envelopes and postcards
Size Dimensions Tray 1
Envelope #10 105 x 241 mm (4.13 x 9.49 inches)
Envelope DL 110 x 220 mm (4.33 x 8.66 inches)
Envelope C5 162 x 229 mm (6.93 x 9.84 inches)
Envelope B5 176 x 250 mm (6.7 x 9.8 inches)
Envelope Monarch 98 x 191 mm (3.9 x 7.5 inches)
Postcard 100 x 148 mm (3.94 x 5.83 inches)
Double postcard 148 x 200 mm (5.83 x 7.87 inches)
36 Chapter 3 Paper and print media ENWW
Supported paper types and tray capacity
Media type Dimensions
Paper, including the
following types:
Plain
●
Minimum: 76 x 127 mm
(3 x 5 inches)
Maximum: 216 x 356 mm
1
Weight Capacity
60 to 90 g/m2 (16 to 24 lb)
(8.5 x 14 inches)
Letterhead
●
Color
●
Preprinted
●
Prepunched
●
Recycled
●
Thick paper Same as for paper
Cover paper Same as for paper
Glossy paper
Same as for paper
Up to 200 g/m2 (53 lb)
Up to 200 g/m2 (53 lb)
Up to 220 g/m2 (59 lb)
Photo paper
Transparencies A4 or Letter Thickness: 0.12 to
0.13 mm (4.7 to 5.1 mils)
3
Labels
A4 or Letter Thickness: up to 0.23 mm
(9 mils)
2
Up to 150 sheets of
2
(20 lb bond)
75 g/m
Up to 15 mm (0.6 inches)
stack height
Paper orientation
Side to be printed on faceup, with the top edge at
the back of the tray
Side to be printed on faceup, with the top edge at
the back of the tray
Up to 15 mm (.59 inch)
stack height
Side to be printed on faceup, with the top edge at
the back of the tray
Up to 15 mm (.59 inch)
stack height
Side to be printed on faceup, with the top edge at
the back of the tray
Up to 50 sheets Side to be printed on face-
up, with the top edge at
the back of the tray
Up to 50 sheets Side to be printed on face-
up, with the top edge at
the back of the tray
Envelopes
●
●
●
●
●
COM 10
Monarch
DL
C5
B5
Postcards or index cards 100 x 148 mm
(3.9 x 5.8 inches)
1
The product supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes.
2
Capacity can vary depending on media weight and thickness, and environmental conditions.
3
Smoothness: 100 to 250 (Sheffield)
Up to 90 g/m2 (24 lb)
Up to 10 envelopes Side to be printed on face-
up, with the stamp-end at
the back of the tray
Up to 50 sheets Side to be printed on face-
up, with the top edge at
the back of the tray
ENWW Supported paper types and tray capacity 37
Load paper and print media
Load Tray 1
Tray 1 holds up to 150 pages of 75 g/m2 (20 lb) paper, or fewer pages of heavier media (15 mm (0.6 in)).
Load media with the top forward and the side to be printed on facing down.
Media guides ensure that the media feeds correctly into the product and that the print is not skewed.
Tray 1 has side and rear media guides. When loading media, adjust the media guides to match the
length and width of the media that you are using.
NOTE: When you add new media, make sure that you remove all of the media from the input tray and
straighten the stack of new media. Do not fan the media. This reduces jams by preventing multiple
sheets of media from feeding through the product at one time.
38 Chapter 3 Paper and print media ENWW
Load originals for copying, scanning, or faxing
Automatic document feeder (ADF) (fax/memory-card models only)
NOTE: The ADF capacity is up to 50 sheets of 80 g/m2 or 20 lb media.
CAUTION: To prevent damage to the product, do not use an original that contains correction tape,
correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals
into the ADF. Use the flatbed glass to scan these items.
1. Insert the top-end of the stack of originals into the ADF input tray, with the media stack face-up
and the first page to be copied on top of the stack.
If the media is longer than letter- or A4-sized paper, pull out the ADF input tray extension to support
the media.
2. Slide the stack with printed side up into the ADF until it does not move any farther.
Document loaded appears on the control-panel display.
ENWW Load paper and print media 39
3. Adjust the media guides until they are snug against the media without restricting movement.
Flatbed scanner
NOTE: The maximum media size for flatbed scanning is letter/A4. For media larger than letter, use
the ADF.
1. Make sure that the automatic document feeder (ADF) contains no media.
2. Lift the flatbed scanner cover.
3. Place the original document face-down on the flatbed scanner with the upper-left corner of the
document at the corner indicated by the icon on the scanner.
4. Gently close the lid.
40 Chapter 3 Paper and print media ENWW
Configure tray
When using Tray 1 for a specific size of paper, you can set the default size for the tray in HP ToolboxFX
or from the control panel. In HP ToolboxFX, select Paper handling, and then select the size for the tray.
To set the default paper size or type from the control panel, complete the following steps.
1.
On the product control panel, press Setup
2. Use the arrow buttons to select System setup, and then press OK.
3. Use the arrow keys to select Paper setup, and then press OK.
4. Use the arrow keys to select the tray to be configured, and then press OK.
5. Use the arrow keys to select either Paper type or Paper size, and then press OK.
6. Use the arrow keys to select a default type or size for the tray, and then press OK.
.
ENWW Configure tray 41
42 Chapter 3 Paper and print media ENWW
4 Manage and maintain the product
Information pages
●
HP ToolboxFX
●
Embedded Web server
●
Use HP Web Jetadmin software
●
Security features
●
Manage supplies
●
ENWW 43
Information pages
Information pages reside within the product memory. These pages help diagnose and solve problems
with the product.
NOTE: If the product language was not correctly set during installation, you can set the language
manually so the information pages print in one of the supported languages. Change the language by
using the System setup menu on the control panel or the embedded Web server. See
on page 17.
Page description How to print the page
Control panel
Configuration page
Shows the current settings and product properties.
Supplies status page
Shows the remaining life of the HP print cartridge, the
approximate pages remaining, the number of pages printed,
and other supplies information.
PCL, PCL 6, or PS font list
Shows which fonts are currently installed in the device.
Demo page
Contains examples of text and graphics.
1.
On the product control panel, press Setup
2. Use the arrow buttons to select Reports, and then press
OK.
3. Use the arrow buttons to select Configuration report,
and then press OK.
A second page also prints (fax models only). On that page, the
Fax Settings section provides details about the product fax
settings.
1.
On the product control panel, press Setup
2. Use the arrow buttons to select Reports, and then press
OK.
3. Use the arrow buttons to select Supplies Status, and
then press OK.
1.
On the product control panel, press Setup
2. Use the arrow buttons to select Reports, and then press
OK.
3. Use the arrow buttons to select PCL font list, PS font
list, or PCL6 font list, and then press OK.
1.
On the product control panel, press Setup
2. Use the arrow buttons to select Reports, and then press
OK.
.
.
.
.
3. Use the arrow buttons to select Demo page, and then
press OK.
Event log You can print the event log from HP ToolboxFX, the embedded
Usage page
Shows the number of one-sided (simplexed) or two-sided
(duplexed) pages, and the average percentage of coverage.
Web server, or HP Web Jetadmin. See
on page 46, Embedded Web server on page 56, or the Web
Jetadmin Help.
1.
On the product control panel, press Setup
2. Use the arrow buttons to select Reports, and then press
OK.
3. Use the arrow buttons to select Usage page, and then
press OK.
HP ToolboxFX
.
44 Chapter 4 Manage and maintain the product ENWW
Page description How to print the page
Menu structure
Shows the control-panel menus.
Network report
Shows the product network settings.
Fax reports (fax models only) For information about fax logs and reports, see Fax logs and
1.
On the product control panel, press Setup
2. Use the arrow buttons to select Reports, and then press
OK.
3. Use the arrow buttons to select Menu Structure, and
then press OK.
1.
On the product control panel, press Setup
2. Use the arrow buttons to select Reports, and then press
OK.
3. Use the arrow buttons to select Network report, and then
press OK.
reports on page 246.
.
.
ENWW Information pages 45
HP ToolboxFX
HP ToolboxFX is a program that you can use to complete the following tasks:
Check the product status.
●
Configure the product settings.
●
Configure pop-up-alert messages.
●
View troubleshooting information.
●
View online documentation.
●
You can view HP ToolboxFX when the product is directly connected to your computer or is connected
to the network. You must perform a recommended software installation to use HP ToolboxFX.
NOTE: HP ToolboxFX is not supported for Windows Server 2003 or Macintosh operating systems. To
use HP ToolboxFX, you must have TCP/IP protocol installed on your computer.
You do not have to have Internet access to open and use HP ToolboxFX.
View the HP ToolboxFX
Open HP ToolboxFX in one of these ways:
Status
●
In the Windows system tray, double-click the HP ToolboxFX icon (
On the Windows Start menu, click Programs (or All Programs in Windows XP and Vista), click
●
HP, click HP Color LaserJet CM1312 MFP Series, and then click HP ToolboxFX.
The Status folder contains links to the following main pages:
Device status. This page indicates product conditions such as a jam or an empty tray. After you
●
correct a problem, click Refresh status to update the product status.
Supplies status. View details such as the approximate percent of toner remaining in the print
●
cartridge and the number of pages that have been printed with the current print cartridge. This page
also has links for ordering supplies and for finding recycling information.
Device configuration. View a detailed description of the current product configuration, including
●
the amount of memory installed and whether optional trays are installed.
Network summary. View a detailed description of the current network configuration, including the
●
IP address and network status.
Print info pages. Print the Configuration page and other information pages, such as the Supplies
●
status page. See
Color usage job log. View color usage information for the product.
●
Information pages on page 44.
).
Event log. View a history of product errors. The most recent error is listed first.
●
46 Chapter 4 Manage and maintain the product ENWW
Event log
The event log is a four-column table where the product events are logged for your reference. The log
contains codes that correspond to the error messages that appear on the product control-panel display.
The number in the Page Count column specifies the total number of pages that the product had printed
when the error occurred. The event log also contains a brief description of the error. For more information
about error messages, see
Alerts
The HP ToolboxFX Alerts tab contains links to the following main pages:
Set up Status Alerts . Set up the product to send you pop-up alerts for certain events, such as
●
low toner levels.
Set up E-mail Alerts. Set up the product to send you e-mail alert messages for certain events,
●
such as low toner levels.
Set up status alerts
Use HP ToolboxFX to set up the product so that it issues pop-up alerts to your computer when certain
events occur. Events that trigger alerts include jams, low levels of toner in HP print cartridges, non-HP
print cartridge in use, empty input trays, and specific error messages.
Select the pop-up format, the tray icon format, or both for the alerts. The pop-up alerts only appear when
the product is printing from the computer on which you set up the alerts.
Control-panel messages on page 209.
Change the Cartridge low threshold setting, which sets the toner level that causes a low toner alert,
on the System Settings page.
NOTE: You must click Apply before the changes take effect.
Set up e-mail alerts
Use this to configure up to two e-mail addresses to receive alert messages when certain events occur.
You can specify different events for each e-mail address. Use the information for the e-mail server that
will send out the e-mail alert messages for the product.
NOTE: You can only configure e-mail alerts to be sent from a server that does not require user
authentication. If your e-mail server requires you to log in with a username and password, you cannot
enable e-mail alerts.
NOTE: You must click Apply before your changes take effect.
Product information
The Product information folder contains links to the following page:
Demonstration Pages. Print pages that show the color print quality potential and overall print
●
characteristics of the product.
ENWW HP ToolboxFX 47
Fax
Use the HP ToolboxFX Fax tab to perform fax tasks from your computer. The Fax tab contains links to
the following main pages:
●
●
●
●
●
●
Fax Receive
The following options are available when receiving a fax:
●
●
Fax Receive. Set the fax receive mode.
Fax Phone Book. Add, edit, or delete entries in the product phone book.
Fax Send Log. View all of the recent faxes that have been sent from the product.
Fax Receive Log. View all of the recent faxes that have been received by the product.
Junk Faxes. Add, delete, or view fax numbers that are blocked.
Fax Data Properties. Manage the space used to store faxes on your computer. These settings
apply only if you have chosen to send or receive faxes remotely from your computer.
Print the fax. You can also select an option to have a message appear on your computer to notifying
you when the fax was printed.
Forward the fax to another fax machine.
For more information about fax tasks, see the user guide.
NOTE: You must click Apply before the changes take effect.
Fax phone book
Use the HP ToolboxFX fax phone book to add and remove individuals or groups on your speed-dial list,
import phone books from a variety of sources, and update and maintain the contact list.
To add an individual contact to the speed-dial list, select the row of the speed dial number that you
●
want to specify. Type the contact name in the Contact name window. Type the fax number in the
Fax number window. Click Add.
To add a group of contacts to the speed-dial list, select the row of the speed-dial number that you
●
want to specify. Click Add Group. Double-click a contact name from the list on the left to move it
to the group list on the right, or select a name on the left and then click the appropriate arrow to
move it to the group list on the right. You can also use those two methods to move names from
right to left. When you have created a group, type a name in the Group name window, and then
click OK.
To edit an existing individual speed-dial entry, click anywhere on the row containing the contact
●
name to select it, and then click Update. Type changes in the appropriate windows, and then click
OK.
To edit an existing group-speed-dial entry, click anywhere on the row containing the group name
●
to select it, and then click Update Group. Make any required changes, and then click OK.
To delete an entry from the speed-dial list, select the item, and then click Delete.
●
To move speed dial entries, select the entry and then click Move, or select Move and then specify
●
the entry in the dialog box. Either select Next empty row or specify the number of the row where
you want to move the entry.
48 Chapter 4 Manage and maintain the product ENWW
NOTE: If you specify a row that is occupied, the new entry will overwrite the existing entry.
To import contacts from a phone book that exists in Lotus Notes, Outlook, or Outlook Express, click
●
Import/Export Phone Book. Select the Import option, and then click Next. Select the appropriate
software program, navigate to the appropriate file, and then click Finish. To export contacts from
a phone book, click Import/Export Phone Book. Select the Export option, and then click Next.
Enter the file name or browse to the file to which you want to export contacts, and then click
Finish. You can also select individual entries from the phone book instead of importing the entire
phone book.
To delete all entries, click Delete All, and then click Yes.
●
In addition to numerical digits, the following are valid characters for fax numbers:
(
●
)
●
+
●
-
●
*
●
#
●
R
●
W
●
.
●
,
●
<space>
●
NOTE: You must click Apply before the changes take effect.
For more information about faxes, see the user guide.
ENWW HP ToolboxFX 49
Fax send log
The HP ToolboxFX fax send log lists all recently sent faxes and information about them, including the
date and time sent, job number, fax number, page count, and the results.
Click any column heading in the fax send log to re-sort the information in that column in ascending or
descending order.
The Results column provides the fax status. If the fax attempt was unsuccessful, this column provides
a description of why the fax was not sent.
For more information about faxes, see the user guide.
Fax receive log
The HP ToolboxFX fax receive log provides a list of all recently received faxes and information about
them including the date and time received, job number, fax number, page count, results, and an
abbreviated fax image.
The fax receive log can be used to block future faxes. Check the Block Fax box next to a received fax
listed on the log.
When a computer that is connected to the product receives a fax, the fax contains a View link. Clicking
this link opens a new page that provides information about the fax.
Click on any column heading in the fax receive log to re-sort the information in that column in ascending
or descending order.
The Results column provides the fax status. If the fax attempt was unsuccessful, this column provides
a description of why the fax was not received.
NOTE: You must click Apply before the changes take effect.
For more information about faxes, see the user guide.
Junk Faxes
Junk Faxes provides a list of all numbers that are blocked. Add, modify, or delete blocked fax numbers
on this tab.
Help
The Help folder contains links to the following main pages:
●
●
●
●
Troubleshooting. View troubleshooting help topics, print troubleshooting pages, clean the
product, and open Microsoft Office Basic Colors.
Paper and Print Media. Print information about how to obtain optimal results from your product
using various types of paper and print media.
Color Printing Tools. Open Microsoft Office Basic Colors or the full palette of color with associated
RGB values. Use the HP Basic Color Match to adjust spot colors in your printed output.
Animated demonstrations. View animated demonstrations for common troubleshooting
procedures.
User Guide. View information about the product usage, warranty, specifications, and support. The
●
User Guide is available in both HTML and PDF format.
50 Chapter 4 Manage and maintain the product ENWW
System Settings
The HP ToolboxFX System Settings tab contains links to the following main pages:
Device Information. View information about the product, such as the product description and a
●
contact person.
Paper Handling. Change the product paper-handling settings, such as default paper size and
●
default paper type.
Print Quality. Change the product print-quality settings.
●
Print Density. Change the print-density settings, such as contrast, highlights, midtones, and
●
shadows.
Paper Types. Change the mode settings for each media type, such as letterhead, prepunched, or
●
glossy paper.
System Setup. Change the system settings, such as jam recovery and auto-continue. Change the
●
Cartridge low threshold setting, which sets the toner level that causes a Low toner pop-up alert.
Service. Gain access to various procedures required to maintain the product.
●
Device Polling. Change the product polling settings, which determine how often HP ToolboxFX
●
collects data from the product.
Save/Restore Settings. Save the current settings for the product to a file on the computer. Use
●
this file to load the same settings onto another product or to restore these settings to this product
at a later time.
Password. Set, change, or clear the product security password (see
●
from the control panel on page 57).
Device Information
The Device Information page stores data about your product for future reference. The information that
you type in the fields on this page appears on the Configuration page. You can type any character in
each of these fields.
NOTE: You must click Apply before your changes take effect.
Turn on password protection
ENWW HP ToolboxFX 51
Paper Handling
Use these options to configure your default settings. For more information, see Use the control-panel
menus on page 20.
The following options are available for handling print jobs when the product is out of media:
Select Wait for paper to be loaded.
●
Select Cancel from the Paper out action drop-down list to cancel the print job.
●
Select Override from the Paper out action drop-down list to send the print job to another paper
●
tray.
The Paper out time field specifies how long the product waits before acting on your selections. You
can specify from 0 to 3600 seconds.
NOTE: You must click Apply before your changes take effect.
Print Quality
Use these options to improve the appearance of your print jobs. For more information, see Control panel
on page 17.
Color Calibration
Power On Calibration. Specify whether the product should calibrate when you turn it on.
●
●
●
●
NOTE: You must click Apply before your changes take effect.
Print Density
Use these settings to make fine adjustments in the amount of each color of toner that is used for your
printed documents.
●
●
Calibration Timing. Specify how frequently the product should calibrate.
Calibration Mode. Specify the type of calibration the product should use.
Normal
◦
Full (slower)
◦
Full calibration improves the color accuracy of photos printed on 100 x 150 mm (4 x 6 in)
HP Color Laser Photo Paper.
Calibrate Now. Set the product to calibrate immediately.
Contrasts. Contrast is the range of difference between light (highlight) and dark (shadow) colors.
To increase the overall range between light and dark colors, increase the Contrasts setting.
Highlights. Highlights are colors that are nearly white. To darken highlight colors, increase the
Highlights setting. This adjustment does not affect midtone or shadow colors.
52 Chapter 4 Manage and maintain the product ENWW
●
●
Paper Types
Use these options to configure print modes that correspond to the various media types. To reset all
modes to factory default settings, select Restore modes.
NOTE: You must click Apply before your changes take effect.
Midtones. Midtones are colors that are halfway between white and solid density. To darken
midtone colors, increase the Midtones setting. This adjustment does not affect highlight or shadow
colors.
Shadows. Shadows are colors that are nearly solid density. To darken shadow colors, increase
the Shadows setting. This adjustment does not affect highlight or midtone colors.
ENWW HP ToolboxFX 53
System setup
Use the HP ToolboxFX system settings options to configure global settings for copy, fax, scan, and print,
such as jam recovery and auto-continue.
NOTE: You must click Apply before the changes take effect.
Service
During the printing process, paper, toner and dust particles can accumulate inside the product. Over
time, this buildup can cause print-quality problems such as toner specks or smearing. The HP ToolboxFX
provides an easy method for cleaning the paper path. For more information, see
on page 64.
Device polling
You can turn off HP ToolboxFX device polling to reduce network traffic, but doing so also disables some
HP ToolboxFX features: pop-up alerts, fax log updates, the ability to receive faxes to this computer, and
scanning using the Scan To button.
NOTE: You must click Apply before the changes take effect.
Print Settings
The HP ToolboxFX Print Settings tab contains links to the following main pages:
Clean the product
Printing
Printing. Change the default product print settings, such as number of copies and paper
●
orientation.
PCL5. View and change the PCL5 settings.
●
PostScript. View and change the PS settings.
●
Photo. Change the photo settings and enable/disable the photo card slots (photo card models
●
only).
Use these options to configure the settings for all print functions. These are the same options that are
available on the control panel. For more information, see
NOTE: You must click Apply before your changes take effect.
Use the control-panel menus on page 20.
54 Chapter 4 Manage and maintain the product ENWW
PCL5
Use these options to configure the settings when you are using the PCL print personality.
NOTE: You must click Apply before your changes take effect.
PostScript
Use this option when you are using the PostScript print personality. When the Print PostScript error
option is turned on, the PostScript error page automatically prints when PostScript errors occur.
NOTE: You must click Apply before your changes take effect.
Network Settings
The network administrator can use this tab to control the network-related settings for the product when
it is connected to an IP-based network.
ENWW HP ToolboxFX 55
Embedded Web server
This product is equipped with an embedded Web server (EWS), which provides access to information
about product and network activities. A Web server provides an environment in which web programs
may run, much in the same way that an operating system, such as Windows, provides an environment
for programs to run on a computer. The output from these programs can then be displayed by a Web
browser, such as Microsoft Internet Explorer, Safari, or Netscape Navigator.
An “embedded” Web server resides on a hardware device (such as an HP LaserJet product) or in
firmware, rather than as software that is loaded on a network server.
The advantage of an EWS is that it provides an interface to the product that anyone with a networkconnected product and computer can use. There is no special software to install or configure, but you
must have a supported Web browser on the computer. To gain access to the EWS, type the IP address
for the product in the address line of the browser. (To find the IP address, print a configuration page.
For more information about printing a configuration page, see
NOTE: For Macintosh operating systems, you can use the EWS over a USB connection after installing
the Macintosh software included with the product.
Features
The EWS allows you to view product and network status and manage printing functions from a computer.
With the EWS, you can complete the following tasks:
View product status information
●
Information pages on page 44.)
Determine the remaining life on all supplies and order new ones
●
View and change part of the product configuration
●
View and print some internal pages
●
Select the language in which to display the EWS pages and control panel messages
●
View and change network configuration
●
Set, change, or clear the product security password (see
●
control panel on page 57).
Enable/disable the photo card slot on the product from the print tab
●
NOTE: Changing network settings in the EWS might disable some of product software or features.
Turn on password protection from the
56 Chapter 4 Manage and maintain the product ENWW
Use HP Web Jetadmin software
HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and
troubleshooting network-connected peripherals. The intuitive browser interface simplifies cross-platform
management of a wide range of devices, including HP and non-HP devices. Management is proactive,
allowing network administrators the ability to resolve issues before users are affected. Download this
free, enhanced-management software at
To obtain plug-ins to HP Web Jetadmin, click plug-ins, and then click the download link that is next to
the name of the plug-in that you want. The HP Web Jetadmin software can automatically notify you
when new plug-ins are available. On the Product Update page, follow the directions to automatically
connect to the HP Web site.
If installed on a host server, HP Web Jetadmin is available to any client through a supported Web
browser, such as Microsoft Internet Explorer 6.0 for Windows or Netscape Navigator 7.1 for Linux.
Browse to the HP Web Jetadmin host.
NOTE: Browsers must be Java-enabled. Browsing from an Apple PC is not supported.
www.hp.com/go/webjetadmin_software.
Security features
The product includes a password feature that restricts access to setup features while allowing basic
functions to continue. The password can be set from the EWS or the control panel.
Private receive can be used to store faxes on the product until you are at the product to print them.
Turn on password protection using the embedded Web server
Use the EWS to set the password.
1. Open the EWS, and then click the System tab.
2. Click Password.
3. In the Password box, type the password you want to set, and then in the Confirm password box,
type the same password again to confirm your choice.
4. Click Apply to save the password.
Turn on password protection from the control panel
To set up the product security password, complete the following steps:
1.
On the control panel, press Setup
2. Use the arrow buttons to select System setup, and then press OK.
3. Use the arrow buttons to select Product security, and then press OK.
4. Use the arrow buttons to select On, and then press OK.
5. Use the alphanumeric buttons to enter the product password, and then press OK.
.
6. To confirm the product password, use the alphanumeric buttons to re-enter the password, and then
press OK.
ENWW Use HP Web Jetadmin software 57
Turn on private receive feature
The password-protection feature must be turned on before the private-receive feature can be activated.
1.
On the control panel, press Setup
2. Use the arrow buttons to select Fax setup, and then press OK.
3. Use the arrow buttons to select Advanced setup, and then press OK.
4. Use the arrow buttons to select Private receive, and then press OK.
5. Use the arrow buttons to select On, and then press OK.
6. Use the alphanumeric buttons to enter the product security password, and then press OK.
7. To confirm the product security password, use the alphanumeric buttons to re-enter the product
security password, and then press OK.
.
58 Chapter 4 Manage and maintain the product ENWW
Manage supplies
Check and order supplies
You can check the supplies status by using the product control panel, printing a supplies status page,
or viewing HP ToolboxFX. Hewlett-Packard recommends that you place an order for a replacement print
cartridge when Low message for a print cartridge first appears. Use a new, authentic HP print cartridge
to obtain the following types of supplies information:
Amount of cartridge life remaining
●
Approximate number of pages remaining
●
Number of pages printed
●
Other supplies information
●
NOTE: If the product is connected to the network, you can set HP ToolboxFX to notify you by e-mail
when a print cartridge is low. If the product is directly connected to a computer, you can set
HP ToolboxFX to notify you when supplies are low.
Check supplies status by using the control panel
Do one of the following:
Check the product control panel, which indicates when a print cartridge is low or empty. The control
●
panel also indicates when a non-HP print cartridge is first installed.
Print a supplies status page, and then check the supplies levels on the page.
●
If the supplies levels are low, you can order supplies through a local HP dealer, by telephone, or online.
Order parts, accessories, and supplies on page 260 for part numbers. Go to www.hp.com/go/
See
ljsupplies to order online.
Check supplies status by using HP ToolboxFX
You can configure HP ToolboxFX to notify you when the supplies are low. Choose to receive alerts by
e-mail or as a pop-up message or taskbar icon.
ENWW Manage supplies 59
Store supplies
Follow these guidelines for storing print cartridges:
Do not remove the print cartridge from its package until you are ready to use it.
●
CAUTION: To prevent damage, do not expose the print cartridge to light for more than a few
minutes.
See
●
●
●
Environmental specifications on page 301 for operating and storage temperature ranges.
Store the supply in a horizontal position.
Store the supply in a dark, dry location away from heat and magnetic sources.
HP policy on non-HP supplies
Hewlett-Packard Company cannot recommend the use of non-HP supplies, either new or
remanufactured. Because they are not HP products, HP cannot influence their design or control their
quality. Service or repairs required as a result of using a non-HP supply will not be covered under the
warranty.
HP fraud hotline
Call the HP fraud hotline if the product or HP ToolboxFX indicates that the print cartridge is not an
HP print cartridge and you think that it is genuine. HP will help determine if the product is genuine and
take steps to resolve the problem.
The print cartridge might not be a genuine HP one if you notice the following issues:
You are experiencing a large number of problems with the print cartridge.
●
The print cartridge does not look like it usually does (for example, the pull tab or the box is different).
●
In the United States, call toll-free: 1-877-219-3183.
Outside the United States, you can call collect. Dial the operator and ask to place a collect call to this
telephone number: 1-770-263-4745. If you do not speak English, a representative at the HP fraud hotline
who speaks your language will assist you. Or, if someone who speaks your language is not available,
a language line interpreter will connect approximately one minute after the beginning of the call. The
language line interpreter is a service that will translate between you and the representative for the HP
fraud hotline.
Recycle supplies
To install a new HP print cartridge, follow the instructions that are included in the box that contains the
new supply, or see the getting started guide.
To recycle supplies, place the used supply in the box in which the new supply arrived. Use the enclosed
return label to send the used supply to HP for recycling. For complete information, see the recycling
guide that is included with each new HP supply item.
60 Chapter 4 Manage and maintain the product ENWW
Replace supplies
Print cartridge
1 Cartridge E-label
2 Plastic shield
3 Imaging Drum. Do not touch the imaging drum on the bottom of the print cartridge. Fingerprints on the imaging drum can
cause print-quality problems.
1. Open the front door.
ENWW Manage supplies 61
2. Pull out the print-cartridge drawer.
3. Grasp the handle on the old print cartridge and then pull the cartridge straight up to remove it.
4. Remove the new print cartridge from the packaging.
62 Chapter 4 Manage and maintain the product ENWW
5. Remove the orange, plastic shield from the bottom of the new print cartridge.
CAUTION: Do not touch the imaging drum on the bottom of the print cartridge. Fingerprints on
the imaging drum can cause print-quality problems.
6. Insert the new print cartridge into the product.
7. Pull the tab on the left side of the print cartridge straight up to completely remove the sealing tape.
Discard the sealing tape.
ENWW Manage supplies 63
8. Close the print-cartridge drawer.
9. Close the front door.
10. Place the old print cartridge in the box for the new print cartridge. Follow the recycling instructions
that are included in the box.
CAUTION: If toner gets on any clothing, wipe it off with a dry cloth and wash the clothing in cold water.
Hot water sets toner into the fabric.
Clean the product
Clean the paper path
During the printing process, paper, toner, and dust particles can accumulate inside the product. Over
time, this buildup can cause print-quality problems such as toner specks or smearing. This product has
a cleaning mode that can correct and prevent these types of problems.
Specks Smearing
64 Chapter 4 Manage and maintain the product ENWW
Clean the paper path from HP ToolboxFX
Use HP ToolboxFX to clean the paper path. This is the recommended cleaning method. If you do not
have access to HP ToolboxFX, use the method in
on page 65.
1. Make sure that the product is turned on and in the Ready state, and that media is loaded in Tray 1.
2. Open HP ToolboxFX, click the product, and then click the System Settings tab.
3. Click the Service tab, and then click Start.
A page feeds through the product slowly. Discard the page when the process is completed.
Clean the paper path from the product control panel
If you do not have access to HP ToolboxFX, print and use a cleaning page from the product control
panel.
Clean the paper path from the product control panel
1.
On the product control panel, press Setup
.
2. Use the arrow buttons to find the Service menu, and then press OK.
3. Use the arrow buttons to find Cleaning mode, and then press OK.
4. Load plain letter or A4 paper when you are prompted.
5. Press OK again to confirm and begin the cleaning process.
A page feeds through the product slowly. Discard the page when the process is completed.
ENWW Manage supplies 65
Clean the automatic document feeder (ADF) pickup roller assembly
If the ADF has trouble feeding documents, clean the ADF pickup roller assembly.
1. Turn off the product and unplug the power cord.
2. Open the ADF cover.
66 Chapter 4 Manage and maintain the product ENWW
3. Rotate the assembly upward. Wipe it clean and rotate the rollers until the assembly is clean.
4. Lower the green lever assembly and close the ADF cover.
NOTE: If you are experiencing jams in the ADF, contact HP. See www.hp.com/support/
CM1312series or the support flyer that came in the product box.
ENWW Manage supplies 67
5. Plug in the product, and then turn on the product.
Clean the lid backing
Minor debris can accumulate on the white document lid backing that is located underneath the product
lid.
1. Turn off the product, unplug the power cord, and raise the lid.
2. Clean the white document lid backing by using a soft cloth or sponge that has been moistened with
a mild soap and warm water. Wash the backing gently to loosen debris; do not scrub the backing.
3. Also, clean the scanner strip next to the ADF scanner glass.
4. Dry the backing by using a chamois or soft cloth.
68 Chapter 4 Manage and maintain the product ENWW
CAUTION: Do not use paper-based wipes because they might scratch the backing.
5. If this does not clean the backing well enough, repeat the previous steps and use isopropyl alcohol
to dampen the cloth or sponge, and then wipe the backing thoroughly with a damp cloth to remove
any residual alcohol.
Clean the scanner glass
Dirty glass, from fingerprints, smudges, hair, and so on, slows down performance and affects the
accuracy of special features such as fit-to-page and copy.
NOTE: If streaks or other defects appear only on copies produced using the automatic document
feeder (ADF), clean the scanner strip (step 3). It is not necessary to clean the scanner glass.
1. Turn off the product, unplug the power cord from the electrical socket, and raise the lid.
2. Clean the glass by using a soft, lint-free cloth or sponge that has been moistened with nonabrasive
glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the product; these can damage the product. Do not place liquids directly
on the glass. They might seep under it and damage the product.
ENWW Manage supplies 69
3. Clean the scanner strip (ADF models only) by using a soft, lint-free cloth or sponge that has been
moistened with nonabrasive glass cleaner..
4. To prevent spotting, dry the glass by using a chamois or cellulose sponge.
Clean the exterior
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the product.
Firmware updates
Firmware updates and installation instructions for this product are available at www.hp.com/support/
CM1312series. Click Downloads and drivers, click the operating system, and then select the firmware
download for the product.
NOTE: Interrupting the firmware download can cause the product to cease operating. If you
experience a firmware update error, see
Recover from a corrupted firmware download
This process does not require a service call. It can be performed by the customer.
If the product power is interrupted during either the Erasing or Programming phases of the firmware
download, the product will be unusable until the steps below are performed. If power interruption occurs,
the message ready 2 Download appears on the control panel.
NOTE: The product must be attached to the computer via USB, regardless of the current connection
method.
Recover from a corrupted firmware download on page 70.
NOTE: The instructions below are for the Microsoft Windows operating system.
70 Chapter 4 Manage and maintain the product ENWW
If the product power is interrupted during the Erasing or Programming phase, the message ready 2
Download appears, and the Ready and Attention LEDs remain unlit after the product is powered back
on. On the computer, the update tool will not indicate that a failure occurred during the update. The
update tool will show that the download completed and might even have a yellow smiley face at the end
of the progress bar. This is due to the lack of two-way communication between the computer and the
product once the download begins.
1. Close the firmware update tool on the computer if it is still active on the screen, and then turn off
the product.
2. If the product is on a network, connect a USB cable (2 meters or less) from the product to an open
port on the computer. HP recommends that this be a direct connection instead of through a hub.
3. Turn on the product, and then wait for the message ready 2 Download to appear.
4. On the computer, cancel any alerts about a new device being connected.
5. On the computer, open the Printers and Faxes control panel.
6. Right-click the printer driver for the product model that is being updated, and then click
Properties.
7. In the Properties dialog box, click the Ports tab.
8. Note the name of the port that the product is currently connected to for use later when reconnecting
at the end of this process.
9. Click the check box next to USB001. If USB001 is already connected to another USB device, click
USBXXX where “XXX” is the highest-numbered USB device that has a description of “Virtual printer
port for USB”. Using the scroll bars on the right side of the window might be necessary, depending
on the number of devices installed.
10. Click OK to accept the change and apply the settings.
11. Restart the firmware update tool on the computer, and then select the same product that was just
created.
12. Start the firmware download.
13. Verify that the control panel display shows Erasing and then Programming, indicating that the
update process has begun. Do not interrupt the firmware update process.
14. The product should momentarily show the message Complete. Turn the product off and then back
on. The product will not automatically reboot.
15. When the product reboots, on the computer, cancel any alerts about a new device being connected.
16. Print a configuration page to verify that the update occurred.
17. Return to the Printers and Faxes dialog box, right-click the printer driver for the product model that
is being updated, and then click Properties.
18. In the Properties dialog box, click the Ports tab.
19. Click the check box next to the previous port to which the product was connected before the update
began.
ENWW Manage supplies 71
20. Click OK to accept the change and apply the settings.
21. If the product was previously connected via USB, the process is complete. If the product was
network-connected, disconnect the USB cable, and then reconnect the product to the network
cable.
NOTE: In rare instances, the print driver software might need to be uninstalled and reinstalled.
72 Chapter 4 Manage and maintain the product ENWW
5 Theory of operation
This chapter presents an overview of the major components of the product, and includes a detailed
discussion of the image-formation system.
Basic operation
●
Engine control system
●
Laser/scanner system
●
Image-formation system
●
Pickup-and-feed system
●
Scanner system (base models)
●
Scanner and ADF functions and operation (fax/memory-card models)
●
Memory card system (fax/memory-card models only)
●
Fax functions and operation (fax/memory-card models only)
●
ENWW 73
Basic operation
Major product systems
The product includes the following systems:
Engine control system
●
Laser/scanner system
●
Image-formation system
●
Pickup-and-feed system
●
Figure 5-1 Product systems
LASER/SCANNER SYSTEM
ENGINE CONTROL
SYSTEM
IMAGE-FORMA TION SYSTEM
PICKUP-AND-FEED SYSTEM
74 Chapter 5 Theory of operation ENWW
Product components
Figure 5-2 Product components
1 2 3 4 5
13 12 11 10 9 8 7 6
Item Description Item Description
1 Fuser unit 8 Pickup roller
2 Delivery roller 9 Separation roller
3 Print cartridge 10 Registration roller
4 Laser/scanner unit 11 Secondary transfer roller
5 Photosensitive drum 12 Fusing film
6 Primary transfer pad 13 Pressure roller
7 Intermediate transfer belt (ITB)
Sequence of operation
Table 5-1 Sequence of operation
Period Duration Purpose Remarks
WAIT From the time the power is
turned on or the door is closed
until the drum-phase
adjustment is complete
Clears the potential from the
drum surface, adjusts the
drum phase, and cleans the
ETB
Detects the toner level,
cartridge presence, and
environment; completes any
required calibration (color
ENWW Basic operation 75
Table 5-1 Sequence of operation (continued)
Period Duration Purpose Remarks
registration control and image
stability)
STBY (Standby period) From end of the WAIT or
LSTR period until either the
print command is received
from the formatter or the
power is turned off
INTR (Initial rotation) From the time the print
command is received until the
media is picked up
PRINT From the end of INTR period
until the fuser paper sensor
detects the trailing edge of
paper
LSTR (Last rotation) From the end of the PRINT
period until the delivery motor
stops rotating
Maintains the product in
readiness for a print
command
Prepares the photosensitive
drum for printing
Forms the images on the
photosensitive drum and
transfers the toner image to
the print media
Moves the printed sheet out of
the product
The product enters sleep
mode when the formatter
sends a sleep command, and
performs color registration
and the image stability control
when the formatter sends
those commands
Performs image stabilization
at a specified print interval or
at specified times
The product enters the INTR
period as soon as the
formatter sends another print
command
76 Chapter 5 Theory of operation ENWW
Engine control system
The engine control system coordinates all product functions and drives the other three systems.
The engine control system contains the DC controller, high-voltage power supply PCA, and low-voltage
power supply/fuser power supply unit.
Figure 5-3 Engine control system components
Formatter
ENGINE CONTROL SYSTEM
DC controller
High-voltage power supply
Low-voltage power supply/
Fuser power supply
LASER/SCANNER SYSTEM
IMAGE-FORMATION SYSTEM
PICKUP-AND-FEED SYSTEM
ENWW Engine control system 77
DC controller
The DC controller controls the product operational sequence.
Figure 5-4 DC controller circuit diagram
AC input
Cartridge
Fuser unit
Fuser
power supply
Low-voltage
power supply
High-voltage
power supply
DC controller
M
ITB unit
Motor
Solenoid
Switch
Sensor
Sensor
Formatter
Laser/scanner unit
78 Chapter 5 Theory of operation ENWW
Low-voltage power supply
The low-voltage power supply and the fuser power supply convert AC power from the power receptacle
into DC power to cover the DC loads.
Figure 5-5 Low-voltage power supply
AC input
Noise filter
Rectifying
circuit
Fuse
FU901
Power switch
SW801
Fuse
FU801
Only for the 200V model
detection circuit
+24V
generation
circuit
Protection circuit
Noise filter
Frequency
control circuit
Fuser power supply
+3.3V
generation
circuit
DC controller
Fuser
FREQSNS
REM24V
+24V
+3.3V
Low-voltage power supply
Fuser failure detection
The DC controller determines a fuser unit failure, sets the FUSER HEATER DRIVE (FSRD+, FSRD-)
signals to inactive, releases the relay to interrupt the fuser heater power supply, and notifies the formatter
of a fuser unit failure when it encounters the following conditions.
Start-up failure
●
Abnormally low temperature
●
Abnormally high temperature
●
Fuser heater drive circuit failure
●
ENWW Engine control system 79
High-voltage power supply
The DC controller controls the high-voltage power supply to generate high-voltage biases. The highvoltage power supply generates the high-voltage biases that are applied to the primary charging roller,
developing roller, primary transfer pad, secondary transfer roller, and ITB cleaning unit.
Figure 5-6 High-voltage power supply
Primary charging
high-voltage
generation circuit
PRI
Photosensitive drum
Primary transfer pad
ICLB
ICLR
ITB cleaning unit
Cartridge
Secondary
TR2
transfer roller
Developing
high-voltage
generation circuit
DEV1
DEV2
DEV3
DEV4
ITB
TR1_1
TR1_23
TR1_23
Blade
high-voltage
generation circuit
BLD1
BLD2
BLD3
BLD4
TR1_4
ITB cleaning brush
high-voltage
generation circuit
ITB cleaning roller
high-voltage
generation circuit
Secondary transfer
high-voltage
generation circuit
DC controller
Primary transfer
high-voltage
generation circuit
High-voltage power supply
80 Chapter 5 Theory of operation ENWW
Laser/scanner system
The formatter sends video signals to the DC controller, which controls the laser/scanner. When the laser/
scanner system receives those signals, it converts them to latent images on the photosensitive drum.
Figure 5-7 Laser/scanner system
Laser failure detection
The optical unit failure detection sensor manages the laser/scanner unit failure-detection functions. The
DC controller identifies the laser/scanner unit failure and notifies the formatter if the laser/scanner unit
encounters the following conditions:
Scanner motor failure
●
BD failure
●
ENWW Laser/scanner system 81
Image-formation system
The image-formation system forms a toner image on media. The product includes four print cartridges
that contain the toner that is used to create the image on the media. Toner is applied in the following
order, using only the colors necessary for a specific image: yellow (Y), magenta (M), cyan (C), and black
(Bk).
Figure 5-8 Image-formation system
Fuser unit
Cartridge
ITB cleaning unit
Secondary
transfer roller
Image-formation process
Laser printing requires the interaction of several different technologies including electronics, optics, and
electrographics to provide a printed page. Each process functions independently and must be
coordinated with the other processes. Image formation consists of the following processes:
Latent-image formation
●
Development
●
Laser/scanner unit
ITB
Laser beam
Photosensitive drum
Primary transfer pad
DC controllerHigh-voltage power supply
Transfer
●
Fuser
●
ITB cleaning
●
Drum cleaning
●
82 Chapter 5 Theory of operation ENWW
These processes are divided into nine steps, which are shown in Figure 5-9 Image-formation process
on page 83 and described in the following sections.
Figure 5-9 Image-formation process
: Media path
: Direction of drum rotation
: Block
: Step
7. Fusing
Fuser
Development
Transfer
6. Separation
5. Secondary transfer
Delivery
Latent image formation
2. Laser beam exposure
1. Primary charging
3. Development
Photosensitive drum cleaning
9. Drum cleaning
4. Primary transfer
8. ITB cleaning
Registration
Pickup
ITB cleaning
Latent-image formation stage
During the three steps that comprise this stage, a latent image is formed by applying a negative charge
to the photosensitive drum. You cannot see this image on the drum.
Step 1: primary charging
A high-voltage DC bias is applied to the primary charging roller, which is made of conductive rubber and
is in contact with the drum surface. As the roller moves across the drum, it applies the negative charge
to that surface.
Figure 5-10 Primary charging
Primary charging roller
Photosensitive drum
DC bias
ENWW Image-formation system 83
Step 2: laser-beam exposure
The laser beam scans the photosensitive drum to neutralize the negative charge on portions of the drum
surface. An electrostatic latent image is formed where the negative charge was neutralized.
Figure 5-11 Laser-beam exposure
Unexposed area Exposed area
Developing stage
The developing cylinder comes in contact with the photosensitive drum and deposits toner on the
electrostatic latent image.
Laser beam
Step 3: development
Toner acquires a negative charge as a result of the friction from the developing cylinder rotating against
the developing blade. When the negatively charged toner comes in contact with the drum, it adheres to
the electrostatic latent image. When the toner is on the drum, the image becomes visible.
Figure 5-12 Development
Developing blade
Exposed area
Unexposed area
Developing cylinder
DC negative bias
Unexposed area
Exposed area
Photosensitive drum
84 Chapter 5 Theory of operation ENWW
Transfer stage
Step 4: primary transfer
The toner image on the photosensitive drum is transferred to the ITB. The DC positive bias is applied
to the primary transfer pad. The negatively charged toner transfers to the ITB from the drum surface.
Figure 5-13 Primary transfer
Photosensitive
Primary transfer pad
Step 5: secondary transfer
drum
ITB
DC bias
The toner image on the ITB is transferred to the print media. The DC positive bias is applied to the
secondary transfer roller. As the media passes between the secondary transfer roller and the ITB, the
toner image is transferred to the media.
Figure 5-14 Secondary transfer
Media
ITB
ITB drive roller
Secondary transfer roller
DC bias
ENWW Image-formation system 85
Step 6: separation from the drum
The elasticity of the print media and the curvature of the ITB drive roller cause the media to separate
from the ITB.
Figure 5-15 Separation from the drum
Media
Secondary transfer roller
Fusing stage
Until the fusing stage is complete, the image is not permanently affixed to the print media. The toner
can be easily smudged until the heat and pressure of the fusing process fix the image to the sheet.
Step 7: fusing
The product uses an on-demand fusing method to fuse the toner image onto the media. The toner image
is permanently affixed to the print media by the heat and pressure.
ITB
ITB drive roller
Figure 5-16 Fusing
Pressure roller
Fuser film
Fuser heater
Toner
Media
86 Chapter 5 Theory of operation ENWW
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