HP Color LaserJet 8550, Color LaserJet 8550DN, Color LaserJet 8550GN, Color LaserJet 8550MFP, Color LaserJet 8550N Quick Reference Guide

8550, 8550N, 8550DN, 8550GN, 8550MFP Printer

Quick Reference Guide

English

Quick Reference Guide

HP LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer

Publication number C7096-90904

First edition, April 2000

Warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information.

T rademark Credits

Adobe, PostScript, and Adobe Photoshop are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions.

Arial, Monotype, and Times New Roman are U .S. registe red trademarks of the Monotype Corporation.

CompuServe is a U.S. trademark of CompuServe, Inc.

Helvetica, Palatino, Times, and Times Roman are trademarks of Linotype AG and/or its subsidiaries in the U.S. and other countries.

Microsoft, MS Windows, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation.

TrueType is a U.S. trademark of Apple Computer, Inc.

NERGY STAR

is a U.S. registered service mark of the U.S. EPA.

Contents

Printer Information.....................................................2

Control Panel Features..............................................5

Using the Printer Online Help System.......................... 5

Using the Printer Control Panel.................................... 6

Printer Control Panel Messages...................................9

Loading Media.......................................................... 17

Media Specifications ..................................................17

Paper Trays and Capacities.......................................19

Configuring Media Type and Size.............................. 32

Media Jams...............................................................34

Replacing Consumables..........................................49

For More Information............................................... 50

EN Contents 1

Printer Information

Configurations

This printer is available in five configurations, as described below:

HP Color LaserJet 8550

The HP Color LaserJet 8550 comes standard with a 100-sheet tray 1, a 500-sheet tray 3, a printer stand, and 32 MB RAM.

HP Color LaserJet 8550N

The HP Color LaserJet 8550N comes standard with a 100-sheet tray 1, a 500-sheet tray 2, a 500-sheet tray 3, a printer stand, 32 MB RAM, an HP JetDirect print server (10/100 Base-TX), and an internal hard disk.

Printer Information 2

HP Color LaserJet 8550DN

The HP Color LaserJet 8550DN comes standard with a 100-sheet tray 1, a 500-sheet tray 2, a 500-sheet tray 3, a (tray 4) 2,000-sheet input tray, a duplexer, 64 MB RAM, an HP JetDirect print server (10/100 Base-TX), an internal hard disk, and five stabilizing legs.

HP Color LaserJet 8550GN

The HP Color LaserJet 8550GN comes standard with a 100-sheet tray 1, a 500-sheet tray 2, a 500-sheet tray 3, a (tray 4) 2,000-sheet input tray, a duplexer, 128 MB RAM, an HP JetDirect print server (10/100 Base-TX), an internal hard disk, five stabilizing legs, and a higher performance processor.

Printer Information 3

HP Color LaserJet 8550MFP

The HP Color LaserJet 8550MFP comes standard with a 100-sheet tray 1, a 500-sheet tray 2, a 500-sheet tray 3, a duplexer, 64 MB RAM, an HP JetDirect print server (10/100 Base-TX), an internal hard disk, a printer/copy module stand, and a copy module.

Printer Information 4

Control Panel Features



Using the Printer Online Help System

This printer features an online Help system that provides instructions for resolving most printer errors. Certain control panel error messages alternate with instructions on accessing the online help system.

Whenever a

appears in an error message or a message alternates with FOR HELP PRESS THE ? KEY, press the I

key to navigate through a sequence of

TEM

instructions. If there is more than one message alternating on the control panel, press M

+ to display

ENU

the Help for the first message. Continue to press

+ to display the other Help messages. When the

ENU

desired Help message is displayed, press I

TEM

+ to

scroll through the Help messages. To exit the online Help system, press G

Control Panel Features 5

Using the Printer Control Panel

The following figure shows the locations of printer control panel features.

AGo

Brings the printer online or offline, and exits menus.

BMenu

Accesses the printer control panel menus to set the printer defaults. This key permits both forward and backward movement through the list of available menus.

CDisplay

Presents data about the printer (such as printer status, required actions, or data and print errors) in one or two lines of characters.

Control Panel Features 6

D-Value+

Steps through the value choices for a particular menu item using -/+. This key permits both forward and backward movement through the values.

E Cancel Job

Stops the currently printing job from printing. If no job is printing and the display indicates that a job is processing, C

ANCEL JOB

cancels the currently processing job and the next job begins printing. While the job is being canceled, CANCELING JOB is displayed.

FItem

Steps through the items in a particular menu. This key permits both forward and backward movement through the available items. The I

key also

TEM

steps through the control panel help messages.

G Ready Indicator

(green)

• On—The printer is online and able to accept and

process data.

• Off—The printer is offline and unable to process

data.

• Flashing—The printer is going from online to

offline, or from offline to online.

Control Panel Features 7

H Data Indicator

• On—Data is in the printer buffer, or the printer is

processing data.

• Off—The printer buffer is empty.

• Flashing—The printer is receiving or processing

data.

I Attention Indicator

• On—An error has occurred in the printer.

• Off—The printer does not require attention.

• Flashing—The printer requires attention.

J Select

Selects the item or value currently shown on the printer control panel display. An asterisk (*) is displayed when an item has been selected.

(green)

(amber)

Control Panel Features 8

Printer Control Panel Messages

The following are common printer control panel messages for conditions that will cause the printer to stop working. For a more complete list of messages, see the online user guide, or contact the system administrator.

Control Panel Message Description Recommended Action

41.3 UNEXPECTED PAPER SIZE LOAD TRAY 1 <Type> <Size>

41.3 UNEXPECTED PAPER SIZE LOAD TRAY 1 <Width> <Length>

41.5 UNEXPECTED PAPER TYPE LOAD TRAY <X> <Type> <Size>

CLEAR DUPLEX JAM LOWER LEFT DOOR

CLEAR FUSER JAM LOWER LEFT DOOR

CLEAR INPUT JAM

T ra y 1 is configured for one media size, but the printer detects that a different size has been fed from tray 1.

<Type>

media type and size specified in the printer driver or application.

Tray 1 is configured for a custom media size, but the printer detects a different size being fed from the tray 1.

<Width>

the media width and length selected in the application or printer driver.

The printer was expecting one type of media to be fed from an input tray and another type was fed.

The printer senses a media jam in the duplex unit.

The printer senses a media jam in the fuser area.

The printer senses a media jam in an input tray

and

<Size>

are the

Load the proper-size media in tray 1 or reconfigure tray 1 for the media size it contains.

Load the requested size media in tray 1.

are

Open and close the front door. The printer should feed the page through the printer. Verify that the printer control panel configuration and media are correct.

See “To clear jams from the optional duplexer” on page 46.

See “To clear jams from the fuser area” on page 40.

See “Removing Jammed Media” on page 34.

Control Panel Features 9

Control Panel Message Description Recommended Action

CLEAR MAILBOX JAM

CLEAR OUTPUT JAM UPPER LEFT DOOR

CLEAR PAPER JAM

CLEAR TRANSFER JAM

CLEAR TRAY 4 JAM

CLEAR TRAY X JAM

CLEAR UNEXPECTED PAPER SIZE JAM THEN LOAD TRAY 1 <Type> <Size>

CLEARING PAPER FROM PRINTER

CLOSE <Location> DOOR

The printer senses a media jam in the multi-bin mailbox.

The printer senses a media jam in the top output bin.

The printer senses a media jam.

The printer senses a media jam in the transfer drum area.

The printer senses a media jam in tray 4.

The printer senses a media jam in one of the optional paper trays.

The printer senses a media jam in tray 1.

The printer is attempting to remove unusable media (such as media damaged in a media jam).

The printer senses that one of the printer doors is not closed properly.

printer doors.

is one of the

See “To clear jams from a finishing device (the optional multi-bin mailbox, 3000-sheet stapler, 3000-sheet stapler/stacker)” on page 48.

See “To clear top output bin and upper left door jams” on page 47.

Open the printer to locate and clear the jam. See “Removing Jammed Media” on page 34.

See “To clear regi strati on and transfer area jams” on page 44.

See “To clear jams in the optional tray 4” on page 39.

Open the indicated tray and remove the jammed media . Close the tray and wait for the printer to warm up before resuming printing.

See “Remove media from tray

1.” on page 37.

No action is required.

Close the door indicated in the message. After all printer doors are closed, the printer control panel might display the

WARMING UP

message

Control Panel Features 10

Control Panel Message Description Recommended Action

DRUM ERROR REPLACE KIT

DRUM LIFE LOW REPLACE KIT

DRUM LIFE OUT REPLACE DRUM KIT

DUPLEX ERROR CHECK DUPLEXER

FACE UP OUTPUT BIN FULL

FUSER LIFE LOW REPLACE KIT

FUSER LIFE OUT REPLACE KIT

INPUT DEVICE PAPER PATH OPEN

The printer has detected an error in the imaging drum.

The imaging drum is almost past its specified life.

The imaging drum is past its specified life.

The printer has detected an error in the duplexer preventing two-sided printing.

The top output bin of the multi-bin mailbox is full.

The fuser is almost past its specified life.

The fuser and paper rollers are past their specified life.

The media transfer door on tray 4 is open.

Printing cannot continue until the drum kit has been replaced. See the installation guide included with the drum kit.

Although printing can continue, the drum kit should be replaced for optimum printer operation. See the installation guide included with the drum kit.

Printing cannot continue until the drum kit has been replaced. See the installation guide included with the drum kit.

Remove the duplexer. Check for and remove any jammed media from the duplexer and reinstall the duplexer.

Remove all media from the top output bin on the multi-bin mailbox.

Although printing can continue, the fuser should be replaced for optimum printer operation. See the installation guide included with the fuser kit.

Replace the fuser kit and reset the fuser counter before attempting to print. See the installation guide included with the fuser kit.

Close the media transfer door.

Control Panel Features 11

Control Panel Message Description Recommended Action

INSTALL <Color> TONER

INSTALL FUSER LOWER LEFT DOOR

INSTALL IMAGING DRUM OPEN FRONT DOOR

INSTALL TRANSFER DRUM OPEN RIGHT DOOR

LEFT OUTPUT BIN FULL

LOCK TONER LEVER

MAILBOX X OUTPUT BIN FULL

One or more of the four toner cartridges are either not installed or not correctly installed in the printer.

<Color>

can be cyan,

magenta, yellow, or black.

The printer has detected that the fuser is not installed.

The printer has detected that the imaging drum is not installed.

The printer has detected that the transfer drum is not installed.

The left output bin on the printer is full.

The blue lever inside the clear door is not locked.

A mailbox on the multi-bin mailbox is full (X can be mailbox 1 through 8).

Insert the cartridge or make sure the installed cartridge is fully seated in the printer.

Install the fuser and verify that it is properly seated in the printer before attempting to print. See the installation guide included with the fuser kit.

Install the imaging drum before attempting to print. See the getting started guide or the installation guide included with the drum kit.

Install the transfer d rum before attempting to print. See the getting started guide or the installation guide included with the transfer kit.

Remove all media from the left output bin of the printer to continue printing.

Open the front door of the printer, open the clear door, swing the blue lever to the left to lock it, and close the clear door and the front door.

Remove all media from the mailbox.

Control Panel Features 12

Control Panel Message Description Recommended Action

MAILBOX COMM ERROR CHECK CABLES AND CYCLE POWER

MAILBOX NOT ATTACHED

MANUALLY FEED <Type> <Size>

NEW TONER CARTRIDGE? = NO

OFFLINE

OUTPUT BIN FULL

alternates with

CLEAR PAPER FROM FACE UP

OUTPUT BIN FULL

alternates with

CLEAR PAPER FROM OPTIONAL BIN 1

Indicates a communication error between the multi-bin mailbox and the printer.

The multi-bin mailbo x is not correctly attached to the printer.

The printer is requesting that a sheet of media or an envelope be manually fed.

This message will appear if the printer senses that a

TONER LOW

message has appeared and then gone away, indicating that a new toner cartridge may have been installed.

The printer is offline and there are no error messages pending.

The bin-full sensor in the left Face-up Bin has been reached.

The Stacker Bin is full. Empty the Stacker Bin.

TONER OUT

Verify tha t the communication and power cables are connected. Press G continue printing. If the message persists, turn the printer off and on to reset the printer. If the condition still persists, contact a local authorized HP dealer or service representative for service.

Push the mailbox up against the printer. Verify that the wheels on the multi-bin mailbox are not preventing the mailbox from attaching to the printer.

Load the proper type and size media into tray 1.

YES

Change to

ELECT

if you just installed a

toner cartridge.

TEM

Press I

+ until you see

NEW TONER=BLACK

ALUE

Press V cartridge appears, then press

Press Go to bring the printer online.

Empty the Face-up Bin.

ELECT

+ until the new

and press

Control Panel Features 13

+ 39 hidden pages