All Rights Reserved.
Reproduction, adaptation, or
translation without prior written
permission is prohibited, except
as allowed under the copyright
laws.
A user of an HP Color LaserJet
8550 printer is granted a license
to: a) print hard copies of this
HP Color LaserJet 8550 printer
user guide for PERSONAL,
INTERNAL or COMPANY use
subject to the restriction not to
sell, re-sell or otherwise
distribute the hard copies; and
b) place an electronic copy of
this HP Color LaserJet 8550
printer user guide on a network
server provided access to the
electronic copy is limited to
PERSONAL, INTERNAL users
of the HP Color LaserJet 8550
printer.
Part number: C7096-online
Edition 3, 4/2009
rranty
Wa
The information contained in
this document is subject to
change without notice.
Hewlett-Packard makes no
warranty of any kind with
respect to this information.
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SPECIFICALLY DISCLAIMS
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FITNESS FOR A PARTICULAR
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Hewlett-Packard shall not be
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incidental, consequential, or
other damage alleged in
connection with the furnishing or
use of this information.
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HP Customer Care
Thank you for your purchase. Along with your product, you receive a
variety of support services from Hewlett-Packard and our support
partners. These services are designed to give you the results you
need, quickly and professionally.
Online Services:
For 24 hour access to information over your modem, we suggest
these services:
World Wide Web
Printer drivers, updated HP printer software, plus product and support
information may be obtained from the following URLs:
in the U.S.http://www.hp.com
in Europehttp://www2.hp.com
Printer drivers may be obtained from the following sites:
in Japanftp://www.jpn.hp.com/drivers/
in Koreahttp://www.hp.co.kr
in Taiwanhttp://www.hp.com.tw
or the local driver websitehttp://www.dds.com.tw
EN
America Online
America Online/Bertelsmann is available in the U.S., France,
Germany, and U.K. Printer drivers, updated HP printer software, and
support documentation to help answer your questions about HP
products are available. Use Keyword HP to start your tour or call
1 800-827-6364 preferred customer # 1118 to subscribe. In Europe,
call the appropriate number below:
Austria 0222 58 58 485
France ++353 1 704 90 00
Germany 0180 531 31 64
Switzerland0848 80 10 11
United Kingdom0800 279 1234
3
CompuServe
Printer drivers, updated HP printer software, and interactive sharing
of technical information with other members is available on
CompuServe’s “HP User’s forums” (GO HP), or call 1 800-524-3388
and ask for representative #51 to subscribe. (CompuServe is also
available in the U.K., France, Belgium, Switzerland, Germany, and
Austria.)
Obtaining software utilities and electronic
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Phone:
(661) 257-5565
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For European English:
For U.K., call (44) (142) 986-5511. For Ireland and outside U.K., call
(44) (142) 986-5511.
4
EN
HP direct ordering for accessories or supplies:
Call (800) 538-8787 (U.S.) or (800) 387-3154 (Canada).
HP Support Assistant compact disc:
This support tool offers a comprehensive online information system
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call (800) 457-1762. In Hong Kong SAR, Indonesia, Philippines, Malaysia,
or Singapore, call Fulfill Plus at (65) 740-4477.
HP Service Information:
To locate HP-Authorized Dealers, call (800) 243-9816 (U.S.) or
(800) 387-3867 (Canada).
HP Service Agreements:
Call (800) 835-4747 (U.S.) or (800) 268-1221 (Canada). Extended
Service (800) 446-0522.
HP FIRST:
HP FIRST Fax will deliver detailed troubleshooting information on
common software and troubleshooting tips for your HP product. Call
from any touch tone phone and request up to three documents per
call. These documents will be sent to the fax of your choice.
North and Latin America
Outside the U.S. and Canada(208) 344-4809
U.S. and Canada(800) 333-1917
Customer Support and Product Repair Assistance for
the U.S. and Canada
Call (208) 323-2551 Monday through F riday from 6 am to 6 pm free of
charge during the warranty period. However, your standard
long-distance phone charges still apply. Have your system nearby
and your serial number ready when calling.
If you know your printer needs repair, call (800) 243-9816 to locate
your nearest HP Authorized service provider, or call (208) 323-2551
for HP centralized service dispatch.
Post-warranty telephone assistance is available to answer your
product questions. Call (900) 555-1500 ($2.50* per minute, U .S . only)
or call (800) 999-1148 ($25* per call, Visa or MasterCard, U.S. and
Canada) Monday through Friday from 7 am to 6 pm and Saturday
from 9 am to 3 pm (Mountain Time). Charges begin only when you
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EN
7
European Customer Support Center Language and
In-country/region Options Available
Open Monday through Friday 8:30–18:00 CET
HP provides a free telephone support service dur ing the warranty
period. By calling a telephone number listed below, you will be
connected to a responsive team waiting to help you. If you require
support after your warranty has expired, you can receiv e support for a
fee through the same telephone number. The fee is charged on a per
incident basis. When calling HP, ha v e the f ollo wing inf ormation ready:
product name and serial number, date of purchase, and description of
the problem.
Optional Paper Handling Accessories and Status Lights24
2 Using the Printer Control Panel
Overview27
Printer Control Panel Keys and Indicator Lights28
When to Use the Printer Control Panel Menus30
Using the Printer Control Panel in Shared Environments30
Resetting the Printer31
Factory Defaults32
Printing Menu Maps37
Changing Settings in the Printer Control Panel38
Configuring Menu Selections38
Auto Continue39
Tray 1 Auto39
Configuring Media Type and Size40
Selecting an Output Bin42
Setting Media Type and Size Overrides43
Selecting the A4 Override44
Selecting Toner Low Response45
Setting the Power Save Mode46
Selecting Parallel Advanced Function46
Selecting the Default Printer Personality47
Setting the I/O Timeout48
Locking the Printer Control Panel49
Selecting the Display Language50
Printing Internal Pages51
Interpreting the Configuration Page52
Duplex Registration54
Managing Memory56
Resource Saving57
Configuring the Printer for the Network57
EN
13
3 Common Printing Tasks
Selecting Media59
Supported Media Weights and Sizes for Input Trays60
Supported Media Weights and Sizes for the Optional Multi-bin Mailbox63
Supported Media Weights and Sizes for the Optional Duplexer65
Supported Media Weights and Sizes for the Optional 3000-sheet
Stapler/Stacker and Optional 3000-sheet Stacker66
Preprinted Forms and Letterhead68
Recycled Media69
Envelopes69
Transparencies70
Heavy Paper Stock70
Labels71
Colored Media72
Media to Avoid72
Controlling Your Print Job73
Changing Page Orientation73
Printing from Tray 174
Printing Tips for Tray 177
Orienting Media78
Printing from Trays 2 (some printer models only) and 380
Printing Tips for Trays 2 and 383
Printing from Tray 4 (some printer models only)84
Printing Tips for Tray 4 (some printer models only)86
4 Advanced Printing Features
Overview 87
Using the HP TonerGauge88
Printing by Type and Size of Paper89
Benefits of Printing by Type and Size of Paper89
Different First Page 91
Printing Multiple Pages on One Sheet of Paper92
Creating and Using Quick Sets93
Quick Copying a Job 95
Printing Additional Copies of a Quick Copy Job95
Deleting a Stored Quick Copy Job96
Proofing and Holding a Job 97
Printing the Remaining Copies of a Held Job97
Deleting a Held Job97
Printing a Private Job99
Specifying a Private Job99
Releasing a Private Job99
Deleting a Private Job100
14
EN
Storing a Print Job
Printing a Stored Job101
Deleting a Stored Job101
Variable Data Printing102
Booklet Printing103
Print on Backside of Heavy Media104
HP JetSend Communications Technology 105
How the JetSend Communications Technology Works105
Managing Fonts and Forms on Disk106
HP LaserJet Resource Manager (Windows) 106
HP LaserJet Utility (Macintosh)107
101
5 Using Color
Controlling Color Output with Printer Drivers109
Using Color110
Manual Mode111
ICC/CMS112
Black and White112
Automatic PANTONE® Matching113
CMYK Ink Set Emulation113
Adjusting the Print Color and Quality Settings114
Selecting Colors115
PANTONE Colors115
Color Swatch115
Resolution Considerations for Graphics, Images, and Photographs116
Using Digital Cameras116
Using Scanners117
Adjusting the Color Balance118
6 Maintaining the Printer
Making Room for Printer Maintenance123
Replacing Printer Consumables124
Locating Printer Consumables124
Frequency for Replacing Printer Consumables125
Recycling Consumables127
Resetting the HP TonerGauge 127
7 Printer Control Panel Messages
Printer Messages129
Using the Printer Online Help System129
EN
15
8 Solving Printer Problems
Performing Basic Troubleshooting Steps161
Working with Toner162
Media Jam Locations163
Media Handling Problems165
Printer Response Problems173
Printer Control Panel and Configuration Problems179
Application Problems181
Incorrect Printer Output183
Color Printing Problems185
Print Quality Problems187
Cleaning the Transfer Drum198
Accessories, Options, and Related Products204
A DIMM Installation
Supported DIMMs207
Installing DIMMs207
B Specifications
Electrical Specifications 211
Operating Environmental Specifications 212
Environmental Product Stewardship Program213
Protecting the Environment213
Regulatory Statements217
FCC Regulations217
Canadian DOC Regulations217
Declaration of Conformity218
VCCI Statement (Japan)224
Korean EMI Statement224
Safety Information225
Laser Safety225
Product Information Sheet225
Laser Statement for Finland226
C Warranty Information
Hewlett-Packard Limited Warranty Statement229
16
EN
The HP Color
1
Performance
LaserJet 8550 Printer
Features
Congratulations on your purchase of the HP Color LaserJet
8550, 8550N, 8550DN, 8550GN, or 8550MFP printer. This
printer is designed to produce high-quality, high-speed color
printouts for business environments.
This printer provides the quality and reliability of Hewlett-Pac kard
printers as well as these specific features:
24 pages per minute (ppm) black and white printing
z
6 ppm color printing
z
Provides the ability to mopy (multiple original prints)
z
Approximate Print
Speeds
EN
z
Letter-, A4-sized media:
6 ppm color
z
Legal-, Executive-, 11-by-17 inch sized media:
12 ppm black and white; 3 ppm color
z
Transparencies:
color
z
Labels:
12 ppm black and white; 3 ppm color
2.8 ppm black and white; 2.1 ppm
24 ppm black and white;
Features
17
Paper HandlingNote: See “Printer Information” for printer configurations.
zPrints on up to 12-by-18.50 inch
(304.80-by-469.90 mm) sized media
zPrinting on heavy media up to 58 lb (216 g/m
zA 500-sheet input tray (tray 3) that supports letter-,
2
) bond
legal-, A4-, 11-by-17 inch and A3-sized media
zA 500-sheet input tray (tray 2) that supports letter-,
legal-, and A4-sized media; standard on some printer
models
z2,000-sheet input tray (tray 4); standard on some
printer models
zOptional duplexer, which provides two-sided printing;
standard on some printer models
zA 100-sheet multipurpose tray that supports letter-,
legal-, executive-, A3-, A4-, B4-, 11-by-17 inch, B5-,
and custom-sized media, as well as envelopes, labels,
and card stock
zFace-down (top) output bin
zPrinter driver selectable face-up (left) output bin with
straight-through paper path
Font and Memoryz32 MB minimum DIMM (dual inline memory module)
memory, expandable to 512 MB
zHP LaserJet 45 TrueType font set and 65 additional
TrueType fonts for Microsoft® Windows 3.1,
Windows 9x, Windows NT 4.0, Windows 2000, and
Macintosh
zSupports forms and fonts on the disk using
HP Resource Manager
Printer Personality
Support
User Interface and
EIO
zPCL 5 color extension support in the printer
zPostScript 3™ support (includes PDF)
zAutomatic printer personality switching
zStandard ECP or bidirectional parallel cable interface
Optional HP JetDirect internal print server for network
z
connection
For more information on supported media, see “Selecting Media
” in
chapter 3.
The approximate print speeds offered by this printer might vary from
those listed above because the following factors affect processing
time:
Complex graphics or large graphics
z
I/O configuration
z
Type of computer
z
Computer configuration
z
Amount of printer memory
z
Network operating system
z
Network configuration
z
Print media
z
EN
Features
19
Printer Information
Configurations
This printer is available in five configurations, as described below:
HP Color LaserJet 8550
The HP Color LaserJet 8550 comes standard with a 100-sheet tray 1,
a 500-sheet tray 3, a printer stand, and 32 MB RAM.
HP Color LaserJet 8550N
The HP Color LaserJet 8550N comes standard with a 100-sheet
tray 1, a 500-sheet tray 2, a 500-sheet tray 3, a printer stand, 32 MB
RAM, an HP JetDirect print server (10/100 Base-TX), and an internal
hard disk.
HP Color LaserJet 8550DN
The HP Color LaserJet 8550DN comes standard with a 100-sheet
tray 1, a 500-sheet tray 2, a 500-sheet tray 3, a (tray 4) 2000-sheet
input tray, a duplexer, 64 MB RAM, an HP JetDirect print server
(10/100 Base-TX), an internal hard disk, and five stabilizing legs.
HP Color LaserJet 8550GN
The HP Color LaserJet 8550GN comes standard with a 100-sheet
tray 1, a 500-sheet tray 2, a 500-sheet tray 3, a (tray 4) 2000-sheet
input tray, a duplexer, 128 MB RAM, an HP JetDirect print server
(10/100 Base-TX), an internal hard disk, five stabilizing legs, and a
higher performance processor.
20 1 The HP Color LaserJet 8550 Printer
EN
HP Color LaserJet 8550MFP
The HP Color LaserJet 8550MFP comes standard with a 100-sheet
tray 1, a 500-sheet tra y 2, a 500-sheet tra y 3, a duple xer, 64 MB RAM,
an HP JetDirect print server (10/100 Base-TX), an internal hard disk,
a printer/copy module stand, and a copy module.
EN
Printer Information
21
Locating the Printer's Parts
The following figures show the locations of the printer's parts.
(HP Color LaserJet 8550 shown below.)
Figure 1
APrinter Control Panel
BLeft Output Bin (face up)
CFront Door
DPower Button
EInput Tray 3
FTop Output Bin (face down)
GUpper Right Door
HInput Tray 1
ILower Right Door
JPrinter Stand
22 1 The HP Color LaserJet 8550 Printer
EN
Figure 2
Note
EN
Air Filter Door
A
EIO Slot 2
B
Tray 4 Connector (C-Link Connector)
C
Parallel Connector
D
Upper Left Door
E
Lower Left Door
F
EIO Slot 1 (shown with optional HP JetDirect internal print server)
G
Po wer Connector
H
For information on the locations of printer consumables, see
“Locating Printer Consumables” in chapter 6.
Locating the Printer's Parts
23
Figure 3
Optional Paper Handling Accessories and
Status Lights
The following figure shows the locations of optional or packaged
accessories and their status lights (if applicable).
AMulti-bin Mailbox
BMulti-bin Mailbox Status Light
CDuplexer (some printer models only)
DTray 2 (some printer models only)
ETray 4 (some printer models only)
FTray 4 Status Light
GMedia Transfer Door
H3000-sheet Stapler/Stacker (optional) or 3000-sheet Stacker
(optional)
24 1 The HP Color LaserJet 8550 Printer
EN
Use the following table to interpret the status lights on tray 4 and the
multi-bin mailbox.
LightTray 4Multi-Bin Mailbox
Solid GreenThe accessory is on and
ready.
Solid AmberThe accessory is
experiencing a hardware
malfunction.
Flashing AmberThe accessory has a media
jam or a page needs to be
removed from tray 4, even if
the page is not jammed.
The lower right door might be
open.
OffThe printer might be in Power
Save mode. Press G
.
O
The accessory is not
receiving power. Check both
the power supply and the
power cables.
The accessory is on and
ready.
The accessory is
experiencing a hardware
malfunction.
The accessory has a media
jam or a page needs to be
removed from the multi-bin
mailbox, even if the page is
not jammed.
The accessory is not correctly
attached to the printer.
The printer might be in Power
Save mode. Press GO.
The accessory is not
receiving power. Check both
the power supply and the
power cables.
EN
Locating the Printer's Parts
25
26 1 The HP Color LaserJet 8550 Printer
EN
Using the Printer
Note
2
Unless otherwise specified,
on the printer. Keys on the printer control panel are indicated by the
KEY font.
Control Panel
Overview
The most convenient way to control the printer is through your
application or the printer driver. The commands in your
application override the printer control panel settings. For more
information on changing the printer settings from within an
application or printer driver, see the associated online help files.
Use the printer control panel to configure the default settings for
the printer or to obtain printer status information. Also, use the
printer control panel to access printer features not supported by
the application.
control panel
refers to the control panel
Note
EN
For more information on controlling the printer in a network
environment, see the HP JetDirect software installation guide and the
HP Web JetAdmin online help.
Overview
27
Figure 4
Printer Control Panel Keys and Indicator
Lights
The following figure shows the locations of printer control panel
features.
AGo
Brings the printer online or offline, and exits menus.
BMenu
Accesses the printer control panel menus to set the printer
defaults. This key permits both forward and backward movement
through the list of available menus.
CDisplay
Presents data about the printer (such as printer status, required
actions, or data and print errors) in one or two lines of characters.
D-Value+
Steps through the value choices for a particular menu item using
-/+. This key permits both forward and backward movement
through the values.
ECancel Job
Stops the currently printing job from printing. If no job is printing
and the display indicates that a job is processing, C
cancels the currently processing job and the next job begins
printing. While the job is being canceled, CANCELING JOB is
displayed.
ANCEL JOB
28 2 Using the Printer Control Panel
EN
FItem
Steps through the items in a particular menu. This key permits
both forward and backward movement through the available
items. The I
key also steps through the control panel help
TEM
messages.
GReady Indicator
(green)
• On—The printer is online and able to accept and process data.
• Off—The printer is offline and unable to process data.
• Flashing—The printer is going from online to offline, or from
offline to online.
HData Indicator
(green)
• On—Data is in the printer buffer, or the printer is processing
data.
• Off—The printer buffer is empty.
• Flashing—The printer is receiving or processing data.
IAttention Indicator
(amber)
• On—An error has occurred in the printer.
• Off—The printer does not require attention.
• Flashing—The printer requires attention.
JSelect
Selects the item or value currently shown on the printer control
panel display. An asterisk (*) is displayed when an item has been
selected.
For information on the status lights for the multi-bin mailbox and
tray 4, see “Optional Paper Handling Accessories and Status Lights
in chapter 1.
”
EN
Overview
29
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