HP Color LaserJet 8500, Color LaserJet 8500dn, Color LaserJet 8500n User Guide
8500, 8500 N, 8500 DN Printer
English
Take a look at all HP Support has to offer!
Thank you for your purchase. Along with your product, you receive a
variety of support services from Hewlett-Packard and our support
partners designed to give you the results you need, quickly and
professionally.
Online Services:for 24-hour
access toinformation over your
modem, wesuggest theseservices.
Obtaining Software:
For U.S. and Canada:
For Asia-Pacific Countries:
For Australia, New Zealand,and
India:
For EuropeanEnglish:
HP DirectOrdering for
Accessories and Supplies
HP Support AssistantCD-ROM: This support tool offers a comprehensive online information system designed to provide technical and
HP ServiceInformation: To locateHP-authorized dealers,call (1) (800)243-9816 (U.S.) or (1)(800) 387-3867 (Canada).
HP ServiceAgreements: Call (1) (800) 835-4747 (U.S.)or (1)(800) 268-1221 (Canada).
HP FIRST: HP FIRSTFax will deliverdetailed troubleshooting information on common software and troubleshooting tipsfor yourHP product.
Call from any touch-tone phone and request up to threedocuments per call.These documents will be sent to the fax ofyour choice.
Australia
Austria
Belgium (Dutch)
Belgium (French)
Canada
China
Denmark
English (outside of UK)
Finland
France
Germany
Hong Kong
Hungary
India
Indonesia
Italy
Japan
WorldWideWeb URL—Printer drivers, updated HP printer software, plus product and support
information can be obtained fromthe followingURLs:
in the U.S.: http://www.hp.com in Europe: http://www2.hp.com
Printer driverscan beobtained from thefollowing sites:
in Japan: ftp://www.jpn.hp.com/drivers/ in Korea: http://www.hp.co.kr
in Taiwan: http://www.hp.com.tw orfrom a local driverwebsite of http://www.dds.com.tw
HP Bulletin Board Service—Our electronic download service provides convenientaccess toHP
printer drivers,updated HP printer software, product information,and troubleshootinghints. Set your
communication softwareto N,8,1 and dial or use:
in the U.S. andCanada: (1) (208)344-1691 in Taiwan: (886) (2) 923-3233
in Korea: HITEL or CHOLIAN (Go HPK) in Australia: (61)(3) 9890-0276
in New Zealand: (64) (9)356-3660 in China: (86) (10) 6261-4172
European Bulletin Board Service numbers are listedat http://www2.hp.com.
America OnLine—(America OnLine/Bertelsmann is available in France, Germany, and the
UK)—Printer drivers,updated HP printer software, and support documentationare available to help
answer questions on HP products. UseKeyword HP to start yourtour orcall (1) (800) 827-6364 and ask
for representative #1118 tosubscribe.
CompuServe—Printer drivers, updated HP printer software, and interactivesharing of technical
information with other members are availableon CompuServe’sHP User’s forums (GOHP), or call (1)
(800) 524-3388and askfor representative#51 tosubscribe. (CompuServe is alsoavailable in the UK,
France,Belgium, Switzerland,Germany,and Austria.)
Phone: (1) (970)339-7009 Mail: Hewlett-Packard Company
Fax: (1) (970)330-7655 P.O.Box 1754
Contact Fulfill Plusat (65)740-4477 (HongKong, Indonesia, Malaysia, Philippines,or Singapore).For
Korea,call (82) (2) 3270-0805 or (82)(2) 3270-0893.
For Australia and NewZealand, call (61) (2) 565-6099.For India,call (91) (11) 682-6035.
Call (44) (142)986-5511.
Call (1) (800)538-8787 (U.S.)or (1) (800) 387-8164 (Canada).
product information on HP products.Tosubscribe tothis quarterly service inthe U.S.or Canada,call (1)
(800) 457-1762.In Hong Kong, Indonesia,Malaysia, orSingapore, call Fulfill Plusat (65)740-4477.
(61) (3)9272-2627
(43) (1)0660-8128
(32) (2)0800-11906
(32) (2)0800-17043
(1) (800)333-1917
(86) (10)6505-5280
(45) 8001-0453
(31) (20)681-5792
(358) (9)0800-13134
(01) (43)623-444
(49) (13)081-0061
(852) 2506-2422
(36) (1)252-4647
(91) (11)682-6035
(62) (21)352-2044
(39) (2)1678-59020
(81) (3)3335-8622
Korea
Malaysia
Netherlands
New Zealand
Norway
Philippines
Portugal
Singapore
Spain
Sweden
Switzerland (French)
Switzerland (German)
Taiwan
Thailand
United Kingdom
United States
Greeley, CO 80632USA
(82) (2)769-0543
(60) (3)298-2478
(31) (20)0800-222420
(64) (9)356-6642
(47) 800-11319
(65) 291-7951
(351) (1)0505-313342
(65) 275-7251
(34) (90)099-3123
(46) (2)079-5743
(41) (1)0800-551526
(41) (1)0800-551527
(886) (2)719-5589
(66) (2)661-3511
(44) (134)0800-960271
(1) (800)333-1917
Customer Support Options Worldwide
In addition to the phone numbers listed below, appendix E, “Warranty
and Support Information,” contains worldwide sales and service
addresses and phone numbers for countries not listed here.
Customer Support & Product
Repair Assistance for the U.S. and
Canada:
(See the warranty in appendix E for
additional product repair information.)
European Customer Support Center Languageand In-Country Options Available
HP provides a free telephonesupport service during the warranty period. Bycalling a telephonenumber listed below, you will beconnected to
a responsive team waiting to help you.If yourequire support after your warranty has expired, youcan receive support for a feethrough the
same telephonenumber.The fee ischarged ona per-incidentbasis. When calling HP,please have the following information ready:product
name andserial number, date of purchase, and descriptionof theproblem.
Danish: Denmark (45) 3929-4099
Dutch: Belgium (32) (2) 626-8806
English: Ireland (353) (1)662-5525
Finnish: Finland (358) (9)0203-47288
French: Belgium (32) (2)626-8807
If you requiresupport after your warrantyhas expired or additional product repair services, or if yourcountry is not listed below,see
“Worldwide HP Sales and Service Offices” inappendix E.
Argentina
Australia
Brazil
Canada
China
Czech Republic
Greece
Hong Kong
Hungary
India
Indonesia
Japan
Korea
Netherlands (31) (20)606-8751
UK (44) (171)512-5202
International (44) (171)512-5202
France (01) (43) 623-434
Switzerland (41)(84) 880-1111
Call (1) (208) 323-2551 Mondaythrough Friday from 6 am to6 pm(Mountain Time)
during theWarranty Period. However, your standard long-distance phonecharges stillapply.
your serial number ready when calling.
Post-warrantytelephone assistanceis available to answer your productquestions.Call (1) (900)
555-1500 ($2.50* per minute, U.S. only) or call(1) (800) 999-1148 ($25* per call, Visa or MasterCard,
U.S.and Canada).
change.
Open Mondaythrough Friday 8:30to 18:00CET
(54) (1)781-4059
(54) (1)781-4069
(61) (3)272-8000
(55) (11)709-1444
(1) (208)323-2551
(86) (10)6261-4174
(86) (10)6261-4175
(86) (10)6261-4176
(86) (10)6262-5666
(42) (2)471-7321
(30) (1)689-6411
(852) 800-7729
(36) (1)343-0310
(91) (11)682-6035
(91) (11)682-6069
(62) (21)350-3408
(81) (3)3335-8333
(82) (2)3270-0700;outside Seoul,
call (82) (80)999-0700
Charges beginonly whenyou connect with a support technician.*Prices subject to
German: Austria (43) (1) 0660-6386
Italian: Italy (39) (2) 264-10350
Norwegian: Norway (47)2211-6299
Portuguese: Portugal (351)(1) 441-7199
Spanish: Spain (34) (90)232-1123
Swedish: Sweden (46) (8) 619-2170
In-country Support Numbers
Malaysia
México D.F.
México Guadalajara
México Monterey
Middle East/Africa
New Zealand
Philippines
Poland
Portugal
Russia
Singapore
Switzerland
Taiwan
Thailand
Turkey
Germany (49)(180) 525-8143
(60) (3)295-2566
(52) (5)326-4600
(52) (3)669-9500
(52) (83)378-4240
(41) (22)780-7111
(64) (9)356-6640
(63) (2)894-1451
(48) (22)37-5065
(351) (1)301-7330
(7) (95)923-5001
(65) 272-5300
(41) (1)753-7111
(886) (2)717-0055
(66) (2)661-4011
(66) (2)661-4012
(90) (1)224-5925
free ofcharge
Have
HP Color LaserJet 8500,
8500 N, 8500 DN Printer
User’s Guide
Copyright Information
©1997 Hewlett-Packard
Company
All Rights Reserved.
Reproduction, adaptation, or
translation without prior written
permission is prohibited, except
as allowed under the copyright
laws.
Part number: C3983-90937
First Edition, October 1997
Warranty
The information contained in
this document is subject to
change without notice.
Hewlett-Packard makes no
warranty of any kind with
respect to this information.
HEWLETT-PACKARD
SPECIFICALLY DISCLAIMS
THE IMPLIED WARRANTY
OF MERCHANTABILITY
AND FITNESS FOR A
PARTICULAR PURPOSE.
Hewlett-Packard shall not be
liable for any direct, indirect,
incidental, consequential, or
other damage alleged in
connection with the furnishing
or use of this information.
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Contents
Take a look at all HP Support has to offer! . . . . . . . . . . . . . . 3
Customer Support Options Worldwide . . . . . . . . . . . . . . . . 4
Chapter 1 The HP Color LaserJet 8500 Printer
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Locating the Printer’s Parts . . . . . . . . . . . . . . . . . . . . . . 16
Optional Paper Handling Accessories and Status Lights . . . . . . 18
Finding Information About the Printer . . . . . . . . . . . . . . . . 20
Chapter 2 Using the Printer Control Panel
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Printer Control Panel Keys and Indicator Lights . . . . . . . . . . 22
When to Use the Printer Control Panel Menus . . . . . . . . . . . . 24
Using the Printer Control Panel in Shared Environments . . . . . 24
Resetting the Printer . . . . . . . . . . . . . . . . . . . . . . . . 25
Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Printing Menu Maps . . . . . . . . . . . . . . . . . . . . . . . . 26
Changing Settings in the Printer Control Panel . . . . . . . . . . . . 27
Configuring Menu Selections . . . . . . . . . . . . . . . . . . . . 27
Auto Continue . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Selecting the Mode for Tray 1 . . . . . . . . . . . . . . . . . . . 28
Configuring Media Type and Size . . . . . . . . . . . . . . . . . 29
Selecting an Output Bin . . . . . . . . . . . . . . . . . . . . . . 30
Setting Media Type and Size Overrides . . . . . . . . . . . . . . 31
Selecting the A4 Override . . . . . . . . . . . . . . . . . . . . . 32
Controlling a Proof and Print Job . . . . . . . . . . . . . . . . . . 32
Selecting Toner Low Response . . . . . . . . . . . . . . . . . . . 33
Setting the Power Save Mode . . . . . . . . . . . . . . . . . . . . 34
Selecting Parallel Advanced Function . . . . . . . . . . . . . . . 35
Selecting the Default Printer Personality . . . . . . . . . . . . . . 36
Setting the I/O Timeout . . . . . . . . . . . . . . . . . . . . . . . 36
Locking the Printer Control Panel . . . . . . . . . . . . . . . . . 37
Selecting the Display Language . . . . . . . . . . . . . . . . . . 38
Printing Internal Pages . . . . . . . . . . . . . . . . . . . . . . . . . 39
Interpreting the Configuration Page . . . . . . . . . . . . . . . . 40
Managing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Downloading Fonts . . . . . . . . . . . . . . . . . . . . . . . . . 41
Resource Saving . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Configuring the Printer for a Network . . . . . . . . . . . . . . . . . 42
Configuring Novell NetWare Parameters . . . . . . . . . . . . . . 42
Configuring TCP/IP . . . . . . . . . . . . . . . . . . . . . . . . 43
Configuring Apple EtherTalk Phase Parameter . . . . . . . . . . 45
EN Contents 7
Disabling Network Protocols . . . . . . . . . . . . . . . . . . . 46
Chapter 3 Common Printing Tasks
Selecting Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Supported Media Weights and Sizes for Input Trays . . . . . . . 50
Supported Media Weights and Sizes for the Optional Multi-bin
Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Preprinted Forms and Letterhead . . . . . . . . . . . . . . . . . 53
Recycled Media . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Heavy Paper Stock . . . . . . . . . . . . . . . . . . . . . . . . . 54
Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Colored Media . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Media to Avoid . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Controlling Your Print Job . . . . . . . . . . . . . . . . . . . . . . . 57
Changing Page Orientation . . . . . . . . . . . . . . . . . . . . . 57
Printing from Tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Printing Envelopes from Tray 1 . . . . . . . . . . . . . . . . . . 60
Printing Tips for Tray 1 . . . . . . . . . . . . . . . . . . . . . . 61
Orienting Media in Tray 1 . . . . . . . . . . . . . . . . . . . . . 62
Printing from Trays 2 and 3 . . . . . . . . . . . . . . . . . . . . . . 63
Printing Tips for Trays 2 and 3 . . . . . . . . . . . . . . . . . . . 66
Orienting Media in Trays 2 and 3 . . . . . . . . . . . . . . . . . 67
Printing from the Optional Tray 4 . . . . . . . . . . . . . . . . . . . 68
Printing Tips for Tray 4 . . . . . . . . . . . . . . . . . . . . . . 70
Orienting Media in Tray 4 . . . . . . . . . . . . . . . . . . . . . 71
Chapter 4 Using Color
Controlling Color Output with Printer Drivers . . . . . . . . . . . . 73
HP ColorSmart II Utility . . . . . . . . . . . . . . . . . . . . . . 74
Manual Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
ICC/CMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Black and White . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Adjusting the Print Color and Quality Settings . . . . . . . . . . 76
Selecting Colors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
PANTONE Colors . . . . . . . . . . . . . . . . . . . . . . . . . 77
Color Swatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Resolution Considerations for Graphics . . . . . . . . . . . . . . . 78
Using Digital Cameras . . . . . . . . . . . . . . . . . . . . . . . 78
Using Scanners . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Adjusting the Color Balance . . . . . . . . . . . . . . . . . . . . . 80
Chapter 5 Using Fonts
Installing Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Using Internal TrueType Fonts . . . . . . . . . . . . . . . . . . . 86
Understanding the Printer Font Defaults . . . . . . . . . . . . . . . 87
8 Contents EN
Font Selection Priority . . . . . . . . . . . . . . . . . . . . . . . 87
Selecting Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Selecting Fonts Through Software . . . . . . . . . . . . . . . . . 88
Selecting PCL Fonts Through the Printer Control Panel . . . . . . 88
Printing a List of Available Printer Fonts . . . . . . . . . . . . . . . 90
Interpreting the PCL Font List . . . . . . . . . . . . . . . . . . . 90
Using PostScript Fonts . . . . . . . . . . . . . . . . . . . . . . . 91
Using Fonts on a Network . . . . . . . . . . . . . . . . . . . . . . . 92
Adding Support for Fonts to an Optional Printer Hard Disk or
Flash DIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Installing Fonts on Your Computer . . . . . . . . . . . . . . . . . 93
Install Fonts to Printer Hard Disk or Flash DIMM . . . . . . . . . 93
Using Special Effects with Type . . . . . . . . . . . . . . . . . . . . 94
HP Custom Font Services for Microsoft Windows . . . . . . . . . 94
Chapter 6 Printer Interfaces
Parallel Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 95
Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . 96
Available Networking Software Solutions . . . . . . . . . . . . . 97
LocalTalk Configuration . . . . . . . . . . . . . . . . . . . . . . . . 98
Macintosh DIN-8 Cable . . . . . . . . . . . . . . . . . . . . . . 98
LocalTalk Network Configuration . . . . . . . . . . . . . . . . . 98
Enhancing Network Performance . . . . . . . . . . . . . . . . . . . 99
Novell NetWare 3.x and 4.x Based Products . . . . . . . . . . . . 99
IBM OS/2 Warp Server Networks . . . . . . . . . . . . . . . . . 99
Microsoft Windows 3.1, Windows 3.11,
Windows 95, and Windows NT 3.51 and 4.0
Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
UNIX Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Chapter 7 Maintaining the Printer
Making Room for Printer Maintenance . . . . . . . . . . . . . . . . 101
Locating Printer Consumables . . . . . . . . . . . . . . . . . . . 102
Frequency for Replacing Printer Consumables . . . . . . . . . . 103
Chapter 8 Printer Control Panel Messages
Printer Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Chapter 9 Solving Printer Problems
Performing Basic Troubleshooting Steps . . . . . . . . . . . . . . . 129
Working with Toner . . . . . . . . . . . . . . . . . . . . . . . . . 129
Media Jam Locations . . . . . . . . . . . . . . . . . . . . . . . . . 130
Media Handling Problems . . . . . . . . . . . . . . . . . . . . . . . 132
Printer Response Problems . . . . . . . . . . . . . . . . . . . . . . 138
Printer Control Panel and Configuration Problems . . . . . . . . . . 142
Application Problems . . . . . . . . . . . . . . . . . . . . . . . . . 143
EN Contents 9
Incorrect Printer Output . . . . . . . . . . . . . . . . . . . . . . . . 144
Color Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . 146
Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . 148
Cleaning the Density Sensor . . . . . . . . . . . . . . . . . . . . 155
Troubleshooting with Print Quality Test Pages . . . . . . . . . . 156
Cleaning the Transfer Drum . . . . . . . . . . . . . . . . . . . . 157
Accessories, Options, and Related Products . . . . . . . . . . . . . 161
AppendixA DIMM Installation
Supported DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Installing DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . 163
Appendix B PCL Commands
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Understanding PCL Printer Command Syntax . . . . . . . . . . 168
Combining Escape Sequences . . . . . . . . . . . . . . . . . . . 169
Entering Escape Characters . . . . . . . . . . . . . . . . . . . . 169
Selecting PCL Fonts . . . . . . . . . . . . . . . . . . . . . . . . 170
Common PCL Commands . . . . . . . . . . . . . . . . . . . . . 171
Appendix C PJL Commands
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Printer and Network Security Commands . . . . . . . . . . . . . 175
File System Commands . . . . . . . . . . . . . . . . . . . . . . 180
Multi-bin Mailbox Commands . . . . . . . . . . . . . . . . . . . 187
Proof and Print . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Appendix D Specifications
Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . 193
Operating Environment Specifications . . . . . . . . . . . . . . . 193
Acoustic Emissions . . . . . . . . . . . . . . . . . . . . . . . . . 194
Environmental Product Stewardship Program . . . . . . . . . . . . 195
Regulatory Statements . . . . . . . . . . . . . . . . . . . . . . . . . 198
FCC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Canadian DOC Regulations . . . . . . . . . . . . . . . . . . . . 198
Declarations of Conformity . . . . . . . . . . . . . . . . . . . . 199
VCCI Statement (Japan) . . . . . . . . . . . . . . . . . . . . . . 202
Korean EMI Statement . . . . . . . . . . . . . . . . . . . . . . . 202
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Laser Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Product Information Sheet . . . . . . . . . . . . . . . . . . . . . 203
Material Safety Data Sheet (MSDS) . . . . . . . . . . . . . . . . 203
Laser Statement for Finland . . . . . . . . . . . . . . . . . . . . 204
Appendix E Warranty and Support Information
Hewlett-Packard Warranty Statement . . . . . . . . . . . . . . . . . 205
10 Contents EN
Worldwide HP Sales and Service Offices . . . . . . . . . . . . . . . 206
Index
EN Contents 11
12 Contents EN
Chapter 1
The HP Color LaserJet 8500 Printer
Features
Congratulations on your purchase of the HP Color LaserJet 8500, 8500
N, or 8500 DN printer. This printer is designed to produce high-quality,
high-speed color printouts for business environments.
This printer provides the quality and reliability of Hewlett-Packard
printers as well as these specific features:
Performance
Approximate
Print Speeds
Paper
Handling
•24 pages per minute (ppm) black and white printing
•6 ppm color printing
•Letter-, A4-sized media: 24 ppm black and white; 6 ppm color
•Legal-, Executive-, 11-by-17 inch sized media: 12 ppm black and white;
3 ppm color
•Glossy Finish: 3.4 ppm black and white; 2.4 ppm color
•Transparencies: 2.8 ppm black and white; 2.1 ppm color
•Labels: 12 ppm black and white; 3 ppm color
•Printing on 12-by-18.50 inch (304.80-by-469.90 mm) sized media
•Printing on heavy media up to 58 lb (216 g/m²) bond
•Two 500-sheet input trays (trays 2 and 3) that support letter-, legal-, and
A4-sized media; 11-by-17 inch and A3-sized media supported by tray 3
only
•A 100-sheet multipurpose tray that supports letter-, legal-, executive-, A3-,
A4-, B4-, 11-by-17 inch, B5-, and custom-sized media, as well as
envelopes, labels, and card stock
•Face-down (top) output bin
•Printer driver selectable face-up (left) output bin with straight-through
paper path
EN Chapter 1 – The HP Color LaserJet 8500 Printer 13
Font and
Memory
•24 MB standard DIMM (dual inline memory module) memory, expandable
to 128 MB DIMM*
•HP LaserJet 45 TrueType font set
•HP FontSmart utility, which provides 65 additional TrueType fonts for
Microsoft®Windows 3.1, Windows 95, and Windows NT 4.0
•Supports forms and fonts
Printer
Personality
Support
User Interface
and EIO
Accessories
•PCL5 color extension support in the printer
•Automatic printer personality switching
•PostScript™ support
•Standard ECP or bidirectional parallel cable interface (IEEE-1284
compliant)
•2 enhanced input/output (EIO) slots
•Automatic I/O (input/output) switching
•HP JetAdmin software for Windows NT 4.0, Windows NT 5.0, Novell NetWare,
andOS/2WarpServer
•Optional printer hard disk*, which provides storage for fonts and macros as
well as proof and print and and mopying capabilities (multiple original
prints)
•Optional flash**, ROM (read-only memory), or synchronous DRAM
(dynamic random-access memory) DIMM device memory
•Optional multi-bin mailbox, which provides multiple output destinations
•Optional 2,000-sheet input tray (tray 4)
•Optional duplexer, which provides two-sided printing
•Optional HP JetDirect 600N internal print server for network connections
* Toexpand the DIMM memory to 128 MB, install 16 MB DIMMs in all eight DIMM
slots.
** Either an optional printer hard disk or optional flash DIMMs can be installed. You
cannot install both on the printer.
For more information on supported media, see “Selecting Media” in
chapter 3.
14 Chapter 1 – The HP Color LaserJet 8500 Printer EN
The approximate print speeds offered by this printer might vary from
those listed above because the following factors affect processing time:
• Complex graphics or large graphics
• I/O configuration
• Type of computer
• Computer configuration
• Amount of printer memory
• Network operating system
• Network configuration
1
The HP Color
LaserJet 8500
EN Chapter 1 – The HP Color LaserJet 8500 Printer 15
Figure 1
Locating the Printer’s Parts
The following figures show the locations of the printer’s parts.
A Printer Control Panel
B Left Output Bin (face up)
C Front Door
D Input Tray 2
E Power Button
F Input Tray 3
G Top Output Bin (face down)
H Flip-Up Media Stop
I Upper Right Door
J Input Tray 1
K Lower Right Door
L Printer Stand
16 Chapter 1 – The HP Color LaserJet 8500 Printer EN
Figure 2
A Air Filter Door
B EIO Slot 2
C Tray 4 Connector (C-Link Connector)
D Parallel Connector
E Upper Left Door
F Lower Left Door
G EIO Slot 1 (shown with optional HP JetDirect internal print server)
H Power Connector
1
The HP Color
LaserJet 8500
Note For information on the locations of printer consumables, see “Locating
Printer Consumables” in chapter 7.
EN Chapter 1 – The HP Color LaserJet 8500 Printer 17
Figure 3
Optional Paper Handling Accessories and Status
Lights
The following figure shows the locations of optional or packaged
accessories and their status lights (if applicable).
A Multi-bin Mailbox
B Multi-bin Mailbox Status Light
C Duplexer (internal)
D Optional Tray 4 (2,000-Sheet Input Tray)
E Tray 4 Status Light
F Media Transfer Door
18 Chapter 1 – The HP Color LaserJet 8500 Printer EN
Use the following table to interpret the status lights on tray 4 and the
multi-bin mailbox.
Light Tray 4 Multi-Bin Mailbox
Solid Green Theaccessory is on and ready. The accessory is on and ready.
1
The HP Color
LaserJet 8500
Solid Amber The accessory is experiencing a
hardware malfunction.
Flashing Amber The accessory has a media jam or
a page needs to be removed from
tray 4, even if the page is not
jammed.
The lower right door might be open.
Off The printer might be in PowerSave
mode.Press [Go].
The accessory is not receiving
power.Check both the power
supply and the power cables.
The accessory is experiencing a
hardware malfunction.
The accessory has a media jam or
a page needs to be removed from
the multi-bin mailbox, even if the
page is not jammed.
The accessory is not correctly
attached to the printer.
The printer might be in PowerSave
mode.Press [Go].
The accessory is not receiving
power.Check both the power
supply and the power cables.
EN Chapter 1 – The HP Color LaserJet 8500 Printer 19
Finding Information About thePrinter
Getting Started Guide provides information on installing
the hardware and software for the printer.
Quick Reference Guide provides information at the
printer on media jams, loading media, and common
printer control panel messages.
Online Help provides information at your computer about
the printer software and printer drivers.
Online User’s Guide provides information at your
computer on the printer hardware, troubleshooting, and
customer service.
20 Chapter 1 – The HP Color LaserJet 8500 Printer EN
Chapter 2
Using the Printer Control Panel
Overview
The most convenient way to control the printer is through your
application or the printer driver. The commands in your application
override the printer control panel settings. For more information on
changing the printer settings from within an application or printer driver,
see the associated online help files.
Use the printer control panel to configure the default settings for the
printer or to obtain printer status information. Also, use the printer
control panel to access printer features not supported by the application.
Note Unless otherwise specified, control panel refers to the control panel on
the printer. Keys on the printer control panel are indicated by the [Key]
font.
Note For more information on controlling the printer in a network
environment, see the HP JetDirect software installation guide and the
HP JetAdmin online help.
EN Chapter 2 – Using the Printer Control Panel 21
Figure 4
Printer Control Panel Keys and Indicator Lights
The following figure shows the locations of printer control panel
features.
A Go
Brings the printer online or offline, and exits menus.
B Menu
Accesses the printer control panel menus to set the printer defaults. This
key permits both forward and backward movement through the list of
available menus.
C Display
Presents data about the printer (such as printer status, required actions,
or data and print errors) in one or two lines of characters.
D – Value +
Steps through the value choices for a particular menu item using –/+.
This key permits both forward and backward movement through the
values.
E Cancel Job
Stops the currently printing job from printing. If no job is printing and
the display indicates that a job is processing, [Cancel[Job] cancels the
currently processing job and the next job begins printing. While the job
is being canceled,
CANCELING JOB is displayed.
22 Chapter 2 – Using the Printer Control Panel EN
F Item
Steps through the items in a particular menu. This key permits both
forward and backward movement through the available items.
G Ready Indicator (green)
• On—The printer is online and able to accept and process data.
• Off—The printer is offline and unable to accept or process data.
• Flashing—The printer is going from online to offline, or from offline
to online.
H Data Indicator (green)
• On—Data is in the printer buffer, or the printer is processing data.
• Off—The printer buffer is empty.
• Flashing—The printer is receiving or processing data.
I Attention Indicator (amber)
• On—An error has occurred in the printer.
• Off—The printer does not require attention.
• Flashing—The printer requires attention.
J Select
Selects the item or value currently shown on the printer control panel
display. An asterisk (
For information on the status lights for the optional multi-bin mailbox
and the optional tray 4, see “Optional Paper Handling Accessories and
Status Lights” in chapter 1.
) is displayed when an item has been selected.
*
2
Control Panel
EN Chapter 2 – Using the Printer Control Panel 23
When to Use the Printer Control Panel
Menus
The printer control panel menus allow you to select items such as the
number of copies and test pages. Use the printer control panel to
perform the following tasks:
• Set the media type for each input tray
• Continue a proof and print job
• Switch between online and offline status
• Print configuration pages
• Set the printer defaults when the application does not support the option
• Change the printer’s EIO configuration
• Make a selection that your application does not allow you to make
• Print a file directory page to identify the fonts and macros available on
the printer hard disk or the flash DIMM
Using the Printer Control Panel in Shared
Environments
The printer control panel functions in a network or other shared-printer
environment in the same way as it does when it is connected to a
standalone computer. Follow these guidelines before you change printer
control panel settings:
• Set the paper type (and size for tray 1 in Cassette mode) in the printer
control panel whenever changing or loading media in the input trays.
Configuring the media type (and size for tray 1 in Cassette mode) will
help ensure high-quality printouts on the correct media. For more
information on configuring the media type (and size for tray 1 in
Cassette mode), see “Configuring Media Type and Size” later in this
chapter.
• See the system administrator before making printer control panel
changes. Any printer control panel changes could affect other print jobs.
• Coordinate setting the default printer font and downloading fonts with
other users. Coordinating these operations conserves memory and
reduces the chances of unexpected printer output.
24 Chapter 2 – Using the Printer Control Panel EN
Resetting the Printer
Use the procedures below to reset the printer to the factory defaults
listed in the table following this section.
To reset the printer to factory defaults
1 Press [Menu] until INFORMATION MENU appears on the printer control
panel display.
2 Press [Item] until PRINT CONFIG PAGE appears on the display.
3 Press [Select] to print the page.
4 Press [Menu] until RESETS MENU appears on the display.
5 Press [Item] until FACTORY DEFAULT RESET appears on the display.
6 Press [Select]. The printer will reset all factory defaults.
Note Resetting the printer to factory defaults clears all print jobs from the
print buffer. After resetting the defaults, reprint any lost print jobs.
7 Reset the EIO type and configure the printer, if necessary.
8 Press [Go] to bring the printer online.
9 Use the printer configuration page to reconfigure the printer.
Factory Defaults
2
Control Panel
The following table lists factory defaults for printer settings.
Menu Item Factory Default
PAPER HANDLING MENU TRAY 1 MODE = FIRST
TRAY 1 TYPE =
TRAY 1 SIZE =
TRAY 2 TYPE = PLAIN
TRAY 3 TYPE = PLAIN
TRAY 4 TYPE =
PAPER DEST = TOP OUTPUTBIN
DUPLEX =
BINDING
MANUAL FEED OFF
OVERRIDEA4 WITH LETTER NO
AUTO PAPER OVERRIDE OFF
EN Chapter 2 – Using the Printer Control Panel 25
1
1
3
4
5
PLAIN
LETTER (8.5-by-11inch)
PLAIN
OFF
LONG EDGE
2
Menu Item Factory Default
CONFIGURATION MENU POWERSAVE= 30 MIN
PERSONALITY AUTO
CLEARABLEWARNINGS ON
TONERLOW CONTINUE
PRINT PS ERRORS OFF
PRINTING MENU COPIES = 1
PAPER LETTER
ORIENTATION PORTRAIT
FORM LENGTH 60 LINES
PCL FONT SOURCE INTERNAL
PCL FONT NUMBER 0 (Courier)
PCL PITCH 10.00
PCL POINT SIZE 12.00
PCL SYMBOLSET PC-8
COURIER REGULAR
WIDE A4 NO
APPEND CRTO LF NO
I/O MENU I/O TIMEOUT 30 (seconds)
PARALLEL ADVFUNCTIONS = ON
1
Appears only ifCASSETTE MODEmode is selected.
2
This setting will defaultto A4in some countries.
3
Appears only ifthe optionaltray 4 is properly installed.
4
Appears only ifthe optionalduplexer is installed.
5
Appears only ifthe optionalduplexer is installed and DUPLEX is setto ON.
2
Printing Menu Maps
Print menu maps from the printer control panel, and then use the menu
maps to view printer settings and to help navigate the printer control
panel menus.
To print menu maps
1 Press [Menu] until INFORMATION MENU appears on the printer control
panel display.
2 Press [Item] until PRINT MENU MAP appears on the display.
3 Press [Select] to print. The printer will automatically bring itself online.
26 Chapter 2 – Using the Printer Control Panel EN
Changing Settings in the Printer Control
Panel
Use the printer control panel to configure the default printer selections
and to obtain printer status information. Also, use the printer control
panel to access printer features not supported by your application. For
more information on navigating the printer control panel, see “Printing
Menu Maps” on the previous page.
Configuring Menu Selections
Use the following instructions to configure all printer control panel
settings, including the default printer settings.
To configure menu selections in the printer control panel
1 Press [Menu] until the menu you want appears on the printer control
panel display.
2 Press [Item] until the item you want appears on the display.
3 Press [–[Value[+] until the value you want appears on the display.
4
Press [Select] to save the selection. An asterisk (*) appears to the right
of the selection.
5 Repeat steps 1 through 4 until all of your changes are complete.
6 Press [Go] to bring the printer online.
Note Changes to the printer control panel will not take effect until all current
data in the print buffer prints or until the next print job.
Auto Continue
The Auto Continue feature allows the printer to continue printing when
certain warnings or conditions occur (such as
message will be displayed on the printer control panel, but the printer
will continue printing. Auto Continue is always on, and most printer
control panel messages that do not disable the printer will not stop
subsequent jobs from printing. However, the job where the error
occurred might not print correctly.
TONER LOW). The printer
2
Control Panel
If in the Configuration Menu
printer control panel messages can be cleared by pressing [Go].If
CLEARABLE WARNINGS is set to JOB, the clearable messages will be
cleared from the display automatically when the job where the error
occurred finishes printing.
EN Chapter 2 – Using the Printer Control Panel 27
CLEARABLE WARNINGS is set to ON, many
Selecting the Mode for Tray 1
Tray 1 has two modes, First mode and Cassette mode. First mode is the
default mode for tray 1. In First mode, tray 1 functions as a
multipurpose tray. When tray 1 is in First mode, the printer will look
first for media loaded in tray 1. If there is media loaded in tray 1, the
printer will print from tray 1 regardless of media type and size, or media
source information sent with the print job.
In Cassette mode, tray 1 functions as a regular input tray. When tray 1 is
in Cassette mode, you load media in the input tray and configure the
media type and size on the printer control panel.
Note When using First mode, specify the media type and size in the printer
driver. If the printer senses that the media in tray 1 is a different size
from what you specified in the printer driver, then the printer either will
not feed the media or will only feed one page of the media and then stop
printing to prevent damage to the printer.
To select the mode for tray 1
1 Press [Menu] until PAPER HANDLING MENU appears on the printer
control panel display.
2 Press [Item] until TRAY 1 MODE = appears on the display.
3 Press [–[Value[+] until the correct mode appears on the display.
4
Press [Select] to save the selection. An asterisk (*) appears to the right
of the selection.
5 Press [Go] to bring the printer online.
28 Chapter 2 – Using the Printer Control Panel EN
Configuring Media Type and Size
Configure the media type (such as plain paper, letterhead, or
transparencies) for each of the input trays. Also configure the media size
(such as letter, A4, or legal) if the printer is configured for Cassette
mode in tray 1. If the media type and size have been correctly
configured for the input trays, the printer will print based on the type
and size of media and will automatically use the correct input tray.
Configuring the media type is beneficial for several reasons:
• Setting the media type prevents printing on the wrong, possibly
expensive, media.
• The printer will automatically adjust its print speed to accommodate
special media (such as card stock, labels, and transparencies). These
adjustments will give the best quality output, saving time and resources.
Note If the media type is not set properly, the printer might not print on the
correct media or at the correct speed for the media type, which can
result in poor print quality.
To configure the input trays
1 Press [Menu] until PAPER HANDLING MENU appears on the printer
control panel display.
2 Press [Item] until TRAY [number] TYPE = appears on the display.
3 Press [–[Value[+] until the correct media type appears on the display.
4
Press [Select] to save the selection. An asterisk (*) appears to the right
of the selection.
2
Control Panel
Note Trays 2, 3, and the optional tray 4 will automatically sense the media
size. To configure the media size for tray 1 in Cassette mode, continue
with step 5. Otherwise, proceed to step 8.
5 To configure tray 1 in Cassette mode, press [Item] until TRAY 1SIZE=
appears on the display.
6 Press [–[Value[+] until the correct media size appears on the display.
7
Press [Select] to save the selection. An asterisk (*) appears to the right
of the selection.
8 Repeat steps 2 through 4 to configure the media type in another input
tray.
- Or Press [Go] to bring the printer online.
For more information on First and Cassette modes, see “Selecting the
Mode for Tray 1” later in this chapter.
EN Chapter 2 – Using the Printer Control Panel 29
Selecting an Output Bin
Select the top output bin (face down) or the left output bin (face up) in
the printer control panel. The top output bin stacks the pages in
sequential order, so that the first page is on top and the last page is on
bottom. The left output bin provides a straight paper path which is
useful to prevent curling when printing on card stock, labels, or other
special media.
If you have an optional multi-bin mailbox, the system administrator
must select the mode for the multi-bin mailbox through the HP
JetAdmin software or with a PJL (printer job language) command.
Three modes are available:
• mailbox—a mailbox name or user name can be assigned to each
mailbox bin
• job separator—each print job is delivered to a separate mailbox bin,
beginning with the lowest bin
• stacker—print jobs are delivered to mailbox bins, beginning with the
lowest bin, until bins are full
Select the default destination for print jobs in the printer control panel.
The printer will send print jobs to the default destination if a destination
is not selected in the printer driver, or if your printing environment does
not use printer drivers. For more information on using the HP JetAdmin
software, see the online help. For more information on using PJL
commands to set the multi-bin mailbox mode, see appendix C, “PJL
Commands.”
Note Changes made to the multi-bin mailbox mode settings in the printer
driver will not override the multi-bin mailbox mode set in the HP
JetAdmin software or through PJL commands.
To select an output bin
1 Press [Menu] until PAPER HANDLING MENU appears on the printer
control panel display.
2 Press [Item] until PAPER DEST = appears on the display.
3 Press [–[Value[+] until the correct destination appears on the display.
4
Press [Select] to save the selection. An asterisk (*) appears to the right
of the selection.
5 Press [Go] to bring the printer online.
30 Chapter 2 – Using the Printer Control Panel EN
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