HP Color LaserJet 5550dn, Color LaserJet 5550dtn, Color LaserJet 5550hdn, Color LaserJet 5550n User Guide
hp color LaserJet 5550,
5550n, 5550dn,
5550dtn, 5550hdn
use
HP Global Solutions Catalog
www.hp.com/go/gsc
•additional paper handling solutions?
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•printing e-forms or other web-based documents?
•any kind of printing or digital imaging solution?
Does your business require:
Visit the HP Global Solutions
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The GSC is the easiest and fastest
way to locate Printing and Digital
Imaging solutions.
There are hundreds of
solutions available for HP
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relax. we have
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HP Color LaserJet 5550, 5550n, 5550dn,
5550dtn, 5550hdn
User Guide
Copyright and License
© 2004 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Part number: Q3713-90913
Edition 1, 9/2004
Trademark Credits
Adobe® and Adobe Postscript® 3™ are
trademarks of Adobe Systems Incorporated.
Bluetooth® is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license.
Energy Star® and the Energy Star logo®
are U.S. registered marks of the United
States Environmental Protection Agency.
Microsoft® is a U.S. registered trademark
of the Microsoft Corporation.
PANTONE®* PANTONE®* Colors
generated may not match PANTONE®*identified standards. Consult current
PANTONE®* Publications for accurate
color. PANTONE® and other
PANTONE®*, Inc. trademarks are the
property of PANTONE®*, Inc. ©
PANTONE®*, Inc., 2000.
UNIX® is a registered trademark of The
Open Group.
Windows®, MS Windows®, and Windows
NT® are U.S. registered trademarks of
Microsoft Corporation.
hp customer care
Online services
For 24-hour access to information using a modem or Internet connection:
World Wide Web URL: for the HP Color LaserJet 5550 series printers, updated HP printer
software, product and support information, and printer drivers in several languages can be
obtained from http://www.hp.com/support/clj5550. (Sites are in English.)
HP Instant Support Professional Edition (ISPE) is a suite of web-based troubleshooting tools
for desktop computing and printing products. ISPE helps you quickly identify, diagnose, and
resolve computing and printing problems. The ISPE tools may be be accessed from
http://instantsupport.hp.com.
Telephone support
HP provides free telephone support during the warranty period. When you call, you will be
connected to a responsive team waiting to help you. For the telephone number for your
country/region, see the flyer that shipped in the box with the product, or visit
http://www.hp.com/support/callcenters. Before calling HP, have the following information
ready: product name and serial number, date of purchase, and description of the problem.
You can also find support on the Internet at http://www.hp.com. Click the support & drivers
block.
Software utilities, drivers, and electronic information
Visit: http://www.hp.com/go/clj5550_software for the HP Color LaserJet 5550 series printer.
The Web page for the drivers might be in English, but you can download the drivers
themselves in several languages.
Call: See the flyer that shipped in the box with the printer.
HP direct ordering for accessories or supplies
In the United States, supplies can be ordered from http://www.hp.com/sbso/product/supplies.
In Canada, supplies can be ordered from http://www.hp.ca/catalog/supplies. In Europe,
supplies can be ordered from http://www.hp.com/supplies. In Asia-Pacific, supplies can be
ordered from http://www.hp.com/paper/.
Accessories can be ordered from http://www.hp.com/go/accessories.
Call: 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).
HP service information
To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada).
For service for your product, call the customer support number for your country/region. See
the flyer that shipped in the box with the printer.
HP service agreements
Call: 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada).
Extended Service: 1-800-446-0522
HP toolbox
To check the printer status and settings and to view troubleshooting information and online
documentation, use HP Toolbox. You can view the HP Toolbox when the printer is directly
connected to your computer or when it is connected to a network. You must have performed
a complete software installation to use the HP Toolbox. See
HP support and information for Macintosh computers
ENWW iii
Using the HP Toolbox.
Visit: http://www.hp.com/go/macosx for Macintosh OS X support information and
HP subscription service for driver updates.
Visit: http://www.hp.com/go/mac-connect for products designed specifically for the Macintosh
user.
iv ENWW
Table of contents
1 Printer basics
Quick access to printer information ..........................................................................................2
World Wide Web links .......................................................................................................2
User guide links .................................................................................................................2
Where to look for more information ...................................................................................2
Printer configurations ...............................................................................................................5
HP Color LaserJet 5550 ....................................................................................................5
HP Color LaserJet 5550n ..................................................................................................5
HP Color LaserJet 5550dn ................................................................................................6
HP Color LaserJet 5550dtn ...............................................................................................7
HP Color LaserJet 5550hdn ..............................................................................................8
Printer features ......................................................................................................................10
Walk around ...........................................................................................................................12
Printer software ......................................................................................................................13
Software features ............................................................................................................13
Printer drivers ..................................................................................................................14
Software for Macintosh computers ..................................................................................17
Installing the printing system software .............................................................................18
Uninstalling the software .................................................................................................23
Software for networks ......................................................................................................23
Utilities .............................................................................................................................24
Print media specifications ......................................................................................................27
Supported paper weights and sizes ................................................................................27
2 Control panel
Control panel overview ..........................................................................................................32
Display .............................................................................................................................32
Accessing the control panel from a computer .................................................................33
Control panel buttons .............................................................................................................34
Interpreting control panel indicator lights ...............................................................................35
Control panel menus ..............................................................................................................36
Getting started basics ......................................................................................................36
Menu hierarchy ......................................................................................................................37
To access the menus ......................................................................................................37
Retrieve job menu (for printers with a hard drive) ...........................................................37
Information menu .............................................................................................................37
Paper handling menu ......................................................................................................38
Configure device menu ....................................................................................................38
Diagnostics menu ............................................................................................................39
Retrieve job menu (for printers with a hard drive) ..................................................................41
Information menu ...................................................................................................................42
Paper handling menu .............................................................................................................43
Configure device menu ..........................................................................................................44
Printing menu ..................................................................................................................44
Print quality menu ............................................................................................................45
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System setup menu .........................................................................................................46
I/O menu ..........................................................................................................................48
Resets menu ...................................................................................................................49
Diagnostics menu ..................................................................................................................50
Changing printer control panel configuration settings ............................................................52
Job storage limit ..............................................................................................................52
Job held timeout ..............................................................................................................52
Show address ..................................................................................................................53
Color/black mix ................................................................................................................53
Tray behavior options: Use Requested Tray and manually feed .....................................54
PowerSave Time .............................................................................................................55
Personality .......................................................................................................................56
Clearable warnings ..........................................................................................................57
Auto continue ...................................................................................................................57
Supplies low ....................................................................................................................58
Color supply out ...............................................................................................................58
Jam recovery ...................................................................................................................59
Language .........................................................................................................................59
Using the printer control panel in shared environments .........................................................60
3 I/O Configuration
Network configuration ............................................................................................................62
Configuring Novell NetWare frame type parameters .......................................................62
Configuring TCP/IP parameters ......................................................................................63
Parallel configuration .............................................................................................................69
USB configuration ..................................................................................................................70
Jetlink connection configuration .............................................................................................71
Enhanced I/O (EIO) configuration ..........................................................................................72
HP Jetdirect print servers ................................................................................................72
Available enhanced I/O interfaces ...................................................................................72
NetWare networks ...........................................................................................................72
Windows and Windows NT networks ..............................................................................73
AppleTalk networks .........................................................................................................73
UNIX/Linux networks .......................................................................................................73
Wireless printing ....................................................................................................................74
IEEE 802.11b standard ...................................................................................................74
Bluetooth .........................................................................................................................74
4 Printing tasks
Controlling print jobs ..............................................................................................................76
Source .............................................................................................................................76
Type and Size ..................................................................................................................76
Print setting priorities .......................................................................................................76
Selecting print media .............................................................................................................78
Media to avoid .................................................................................................................78
Media that may damage the printer .................................................................................78
Configuring input trays ...........................................................................................................80
Configuring trays when the printer gives a prompt ..........................................................80
Loading Tray 1 for one-time use ......................................................................................80
Loading Tray 1 when the same paper is used for multiple print jobs ..............................82
Printing envelopes from Tray 1 ........................................................................................84
Loading detectable media into Trays 2, 3, 4, and 5 .........................................................85
Loading undetectable/standard size media into Trays 2, 3, 4, and 5 ..............................88
Loading custom media into Trays 2, 3, 4, and 5 ..............................................................90
Configuring trays using the Paper Handling menu ..........................................................93
vi ENWW
Printing on special media .......................................................................................................95
Transparencies ................................................................................................................95
Glossy paper ...................................................................................................................95
Colored paper ..................................................................................................................96
Printing images ................................................................................................................96
Envelopes ........................................................................................................................96
Labels ..............................................................................................................................97
Heavy paper ....................................................................................................................97
HP LaserJet Tough paper ...............................................................................................98
Preprinted forms and letterhead ......................................................................................98
Recycled paper ................................................................................................................98
Two-sided (duplex) printing ....................................................................................................99
Control panel settings for automatic two-sided printing .................................................100
Duplexing blank pages ..................................................................................................101
Options for binding two-sided printing jobs ....................................................................101
Manual two-sided (duplex) printing ................................................................................101
Printing booklets ............................................................................................................102
Adjusting the registration ...............................................................................................102
Special printing situations ....................................................................................................104
Printing a different first page ..........................................................................................104
Printing a blank back cover ...........................................................................................104
Printing on custom-size media ......................................................................................104
Stopping a print request ................................................................................................105
Job storage features ............................................................................................................105
Storing a print job ..........................................................................................................106
Quick copying a job .......................................................................................................106
Proofing and holding a job .............................................................................................107
Private jobs ....................................................................................................................108
Mopier mode ..................................................................................................................109
Managing memory ...............................................................................................................110
5 Managing the printer
Printer information pages .....................................................................................................112
Menu map ......................................................................................................................112
Configuration page ........................................................................................................112
Supplies status page .....................................................................................................113
Usage page ...................................................................................................................113
Demo .............................................................................................................................114
Print CMYK samples .....................................................................................................114
Print RGB samples ........................................................................................................114
File directory ..................................................................................................................114
PCL or PS font list .........................................................................................................115
Event log ........................................................................................................................115
Using the embedded Web server ........................................................................................116
To access the embedded Web server using a network connection ..............................116
Information tab ...............................................................................................................117
Settings tab ....................................................................................................................117
Networking tab ...............................................................................................................118
Other links .....................................................................................................................118
Using the HP Toolbox ..........................................................................................................119
Supported operating systems ........................................................................................119
Supported browsers ......................................................................................................119
To view HP Toolbox ......................................................................................................119
HP Toolbox sections ......................................................................................................120
Other links .....................................................................................................................120
ENWW vii
Status tab ......................................................................................................................120
Troubleshooting tab .......................................................................................................120
Alerts tab .......................................................................................................................121
Documentation tab ........................................................................................................121
Device Settings button ...................................................................................................121
HP Toolbox links ............................................................................................................121
6 Color
Using color ...........................................................................................................................124
Paper selection ..............................................................................................................124
HP ImageREt 3600 ........................................................................................................124
Best image printing ........................................................................................................124
Color options .................................................................................................................124
sRGB .............................................................................................................................125
Printing in four-colors (CMYK) .......................................................................................125
Managing printer color options .............................................................................................126
Print in Grayscale ..........................................................................................................126
Automatic or manual color adjustment ..........................................................................126
Matching colors ....................................................................................................................128
PANTONE®* color matching .........................................................................................128
Sample book color matching .........................................................................................128
Printing color samples ...................................................................................................129
Color emulation of the HP Color LaserJet 4550 ............................................................129
7 Maintenance
Managing the print cartridge ................................................................................................132
HP print cartridges .........................................................................................................132
Non-HP print cartridges .................................................................................................132
Print cartridge authentication .........................................................................................132
HP fraud hotline .............................................................................................................132
Print cartridge storage ...................................................................................................133
Print cartridge life expectancy .......................................................................................133
Approximate replacement intervals for supplies ............................................................133
Checking the print cartridge life .....................................................................................134
Changing print cartridges .....................................................................................................135
To change the print cartridge .........................................................................................135
Replacing supplies ...............................................................................................................139
Locating supplies ...........................................................................................................139
Supply replacement guidelines ......................................................................................139
Making room around the printer for replacing supplies .................................................140
Configuring e-mail alerts for supplies status ........................................................................141
Periodic cleaning ..................................................................................................................142
When to clean the OHT sensor .....................................................................................142
To clean the OHT sensor ..............................................................................................142
When to clean the static discharge comb ............................................................................145
To clean the static discharge comb .....................................................................................146
8 Problemsolving
Basic troubleshooting checklist ............................................................................................151
Factors affecting printer performance ............................................................................151
Troubleshooting information pages ......................................................................................152
Paper path test page .....................................................................................................152
Registration page ..........................................................................................................152
Event log ........................................................................................................................153
viii ENWW
Control panel message types ..............................................................................................154
Status messages ...........................................................................................................154
Warning messages ........................................................................................................154
Error messages .............................................................................................................154
Critical error messages ..................................................................................................154
Control panel messages ......................................................................................................155
Paper jams ...........................................................................................................................181
Paper jam recovery .......................................................................................................181
Common causes of paper jams ...........................................................................................183
Clearing paper jams .............................................................................................................185
Jam in Tray 1, 2, 3, 4, or 5 .............................................................................................185
Jam in Tray 3, 4, or 5 .....................................................................................................189
Jams in the top cover ....................................................................................................195
Jam in paper input path or paper path ...........................................................................200
Multiple jams in paper path ............................................................................................202
Jam in duplex path ........................................................................................................207
Multiple jams in duplex path ..........................................................................................209
Media-handling problems .....................................................................................................215
Printer feeds multiple sheets ................................................................................................215
Printer feeds incorrect page size .........................................................................................215
Printer pulls from incorrect tray ............................................................................................216
Media does not feed automatically ......................................................................................216
Unable to select paper sizes for Tray 2, 3, 4, or 5 using the printer control panel. ..............217
Media does not feed from Tray 2, 3, 4, or 5 .........................................................................217
Transparencies or glossy paper will not feed .......................................................................218
Transparencies are not printed correctly and the control panel displays an error
message indicating a problem with the media in the tray. ................................................218
Envelopes jam or will not feed in the printer ........................................................................219
Output is curled or wrinkled .................................................................................................219
Printer will not duplex or duplexes incorrectly ......................................................................219
Printer response problems ...................................................................................................221
No display message .............................................................................................................221
Printer is on, but nothing prints ............................................................................................221
Printer is on, but is not receiving data ..................................................................................222
Unable to select the printer from the computer ....................................................................222
Printer control panel problems .............................................................................................224
Control panel settings work incorrectly ................................................................................224
Unable to select Tray 3, 4, or 5 ............................................................................................224
Color printing problems ........................................................................................................225
Printing black instead of color ..............................................................................................225
Incorrect shade ....................................................................................................................225
Missing color ........................................................................................................................225
Inconsistent colors after installing a print cartridge ..............................................................226
Printed colors do not match screen colors ...........................................................................226
Incorrect printer output .........................................................................................................227
Incorrect fonts are printed ....................................................................................................227
Unable to print all characters in a symbol set ......................................................................227
Drifting text between printouts .............................................................................................227
Erratic, missing characters or interrupted printout ...............................................................227
Partial printout ......................................................................................................................228
Guidelines for printing with different fonts .....................................................................228
Software application problems .............................................................................................229
Unable to change system selections through software ........................................................229
Unable to select a font from the software ............................................................................229
Unable to select colors from the software ............................................................................229
Printer driver does not recognize Tray 3, 4, or 5 in the duplex printing accessory ..............229
ENWW ix
Print quality troubleshooting .................................................................................................230
Print quality problems associated with paper ................................................................230
Overhead transparency defects ....................................................................................230
Print quality problems associated with the environment ................................................231
Print quality problems associated with jams ..................................................................231
Print quality problems associated with maintenance .....................................................231
Print quality troubleshooting pages ...............................................................................231
Calibrating the printer ....................................................................................................232
Print quality defect chart ................................................................................................232
Appendix A Working with memory and print server cards
Printer memory and fonts .....................................................................................................239
Printing a configuration page .........................................................................................239
Installing memory and fonts .................................................................................................241
To install DDR memory DIMMs .....................................................................................241
To install a flash memory card .......................................................................................244
Enabling memory ...........................................................................................................247
Installing an HP Jetdirect print server card ..........................................................................248
To install an HP Jetdirect print server card ....................................................................248
Appendix B Supplies and accessories
Spare parts and supplies availability ....................................................................................251
Ordering directly through the embedded Web server (for printers with network
connections) .....................................................................................................................251
Ordering directly through the printer software (for printers directly connected to a
computer) ..........................................................................................................................252
To order printing supplies directly through the computer software ................................252
Appendix C Service and Support
Hewlett-Packard limited warranty statement ........................................................................255
Limited warranty for print cartridges and image drums ........................................................257
HP’s Premium Protection Warranty. Color LaserJet Image Fuser Kit and Image
Transfer Kit Limited Warranty Statement ..........................................................................258
HP maintenance agreements ..............................................................................................259
On-site service agreements ...........................................................................................259
Appendix D Printer specifications
Electrical specifications ........................................................................................................262
Acoustic emissions
Environmental specifications ...............................................................................................264
1, 2
..........................................................................................................263
Appendix E Regulatory information
FCC regulations ...................................................................................................................265
Environmental product stewardship program ......................................................................266
Protecting the environment ............................................................................................266
Ozone production ..........................................................................................................266
Energy consumption ......................................................................................................266
Paper use ......................................................................................................................266
Plastics ..........................................................................................................................266
HP LaserJet Printing Supplies .......................................................................................266
HP Printing Supplies Returns and Recycling Program Information ...............................267
Recycled paper ..............................................................................................................267
x ENWW
Material restrictions .......................................................................................................267
Material Safety Data Sheet (MSDS) ..............................................................................267
For more information .....................................................................................................267
Declaration of Conformity ....................................................................................................268
Safety statements ................................................................................................................269
Laser safety ...................................................................................................................269
Canadian DOC regulations ............................................................................................269
EMI statement (Korea) ..................................................................................................269
VCCI statement (Japan) ................................................................................................269
Laser Statement for Finland ..........................................................................................270
Glossary
Index
ENWW xi
xii ENWW
Printer basics
This chapter contains information on setting up your printer and becoming familiar with the
printer features. The following topics are covered:
●
Quick access to printer information
●
Printer configurations
●
Printer features
●
Walk around
●
Printer software
●
Print media specifications
ENWW 1
Quick access to printer information
World Wide Web links
Printer drivers, updated HP printer software, product information, and support may be
obtained from the following URL:
● http://www.hp.com/support/clj5550
Printer drivers may be obtained from the following sites:
● In China: ftp://www.hp.com.cn/support/clj5550
● In Japan: ftp://www.jpn.hp.com/support/clj5550
● In Korea: http://www.hp.co.kr/support/clj5550
● In Taiwan: http://www.hp.com.tw/support/clj5550
● or the local driver website: http://www.dds.com.tw
To order supplies:
● United States: http://www.hp.com/go/ljsupplies
● Worldwide: http://www.hp.com/ghp/buyonline.html
To order accessories:
● http://www.hp.com/go/accessories
User guide links
● Walk around
Replacing supplies
●
Where to look for more information
Several references are available for use with this printer. See http://www.hp.com/support/
clj5550.
Setting up the printer
Getting Started Guide—Step-by-step instructions for installing and setting up the printer.
This guide is located on the CD that shipped with the printer.
2 Chapter 1 Printer basics ENWW
HP Jetdirect Print Server Administrator’s Guide—Instructions to configure and
troubleshoot the HP Jetdirect print server. This guide is located on the CD that shipped with
the printer.
Accessory and Consumable Installation Guides—Step-by-step instructions, supplied with
the printer’s optional accessories and consumables, for installing the printer’s accessories
and consumables.
Using the printer
User Guide—Detailed information on using and troubleshooting the printer. Available on the
CD-ROM that came with the printer.
Online Help—Information on printer options that are available from within printer drivers. To
view a Help file, access the online Help through the printer driver.
ENWW Quick access to printer information 3
HTML (Online) User Guide—Detailed information on using and troubleshooting the printer.
Available at http://www.hp.com/support/clj5550. Once connected, select Manuals.
4 Chapter 1 Printer basics ENWW
Printer configurations
Thank you for purchasing the HP Color LaserJet 5550 series printer. This printer is available
in the configurations described below.
HP Color LaserJet 5550
The HP Color LaserJet 5550 printer is a four-color laser printer that prints up to 28 A4 pages
per minute (ppm) and up to 27 letter size ppm. Following is a list of printer features. For
more detailed information about each feature, see
Printer features.
● Tray 1 is a multipurpose tray that holds up to 100 sheets of various print media or 20
envelopes.
● Tray 2 is a 500-sheet paper feeder that supports Letter, Letter-Rotated, A4, A4-Rotated,
executive, A5 (JIS), B4 (JIS), B5 (JIS), 11 x 17, A3, 16K, 8K, Executive (JIS), 8.5 x 13,
and Legal sizes. This tray can also handle custom media.
● Capability to connect using parallel, network, and Jetlink ports. The printer contains
three enhanced input/output (EIO) slots, a Jetlink port, a universal serial bus (USB 1.1)
connection, and a standard bidirectional parallel cable interface (IEEE-1284-C compliant).
● 160 megabytes (MB) of synchronous dynamic random access memory (SDRAM).
128MB DDR, plus 32 MB of additional memory on the formatter board and an additional
open dual inline memory module (DIMM) slot.
HP Color LaserJet 5550n
ENWW Printer configurations 5
The HP Color LaserJet 5550n printer is a four-color laser printer that prints up to 28 A4
pages per minute (ppm) and up to 27 letter size ppm. Following is a list of printer features.
For more detailed information about each feature, see
● Tray 1 is a multipurpose tray that holds up to 100 sheets of various print media or 20
envelopes.
● Tray 2 is a 500-sheet paper feeder that supports Letter, Letter-Rotated, A4, A4-Rotated,
executive, A5 (JIS), B4 (JIS), B5 (JIS), 11 x 17, A3 16K, 8K, Executive (JIS), 8.5 x 13,
and Legal sizes. This tray can also handle custom media.
● Capability to connect using parallel, network, and Jetlink ports. The printer contains
three enhanced input/output (EIO) slots, a Jetlink port, a universal serial bus (USB 1.1)
connection, and a standard bidirectional parallel cable interface (IEEE-1284-C
compliant). The printer also contains an HP Jetdirect 620N print server EIO network card.
● 160 megabytes (MB) of synchronous dynamic random access memory (SDRAM).
128MB DDR, plus 32 MB of additional memory on the formatter board and an additional
open dual inline memory module (DIMM) slot.
Printer features.
HP Color LaserJet 5550dn
The HP Color LaserJet 5550dn is a four-color laser printer that prints up to 28 A4 pages per
minute (ppm) and up to 27 letter size ppm. Following is a list of printer features. For more
detailed information about each feature, see
● Tray 1 is a multipurpose tray that holds up to 100 sheets of various print media or 20
envelopes.
● Tray 2 is a 500-sheet paper feeder that supports Letter, Letter-Rotated, A4, A4-Rotated,
executive, A5 (JIS), B4 (JIS), B5 (JIS), 11 x 17, A3, 16K, 8K, Executive (JIS), 8.5 x 13,
and Legal sizes. This tray can also handle custom media.
● Automatic two-sided (duplex) printing.
● Capability to connect using parallel, network, and Jetlink ports. The printer contains
three enhanced input/output (EIO) slots, a Jetlink port, a universal serial bus (USB 1.1)
connection, and a standard bidirectional parallel cable interface (IEEE-1284-C
compliant). The printer also contains an HP Jetdirect 620N print server EIO network card.
● 160 megabytes (MB) of synchronous dynamic random access memory (SDRAM).
128MB DDR, plus 32 MB of additional memory on the formatter board and an additional
open dual inline memory module (DIMM) slot.
Printer features.
6 Chapter 1 Printer basics ENWW
HP Color LaserJet 5550dtn
The HP Color LaserJet 5550dtn is a four-color laser printer that prints up to 28 A4 pages per
minute (ppm) and up to 27 letter size ppm. Following is a list of printer features. For more
detailed information about each feature, see
● Tray 1 is a multipurpose tray that holds up to 100 sheets of various print media or 20
envelopes.
Printer features.
● Tray 2 is a 500-sheet paper feeder that supports Letter, Letter-Rotated, A4, A4-Rotated,
executive, A5 (JIS), B4 (JIS), B5 (JIS), 11 x 17, A3, 16K, 8K, Executive (JIS), 8.5 x 13,
and Legal sizes. Tray 3 can hold 500 sheets of Letter, Letter-Rotated, A4, A4-Rotated,
executive, A5 (JIS), B4 (JIS), B5 (JIS), 11 x 17, A3, 16K, 8K, Executive (JIS), 8.5 x 13,
and Legal sizes. Both trays can handle custom media.
● Automatic two-sided (duplex) printing.
● Capability to connect using parallel, network, and Jetlink ports. The printer contains
three enhanced input/output (EIO) slots, a Jetlink port, a universal serial bus (USB 1.1)
connection, and a standard bidirectional parallel cable interface (IEEE-1284-C
compliant). The printer also contains an HP Jetdirect 620N print server EIO network card.
● 288 MB of SDRAM: 256 MB DDR, plus 32 MB of additional memory on the formatter
board and an additional DIMM slot. This printer has two 200-pin small outline dual inline
memory module (SODIMM) slots that accept 128 or 256 MB RAM each. An optional
hard-drive is available.
● Printer stand.
ENWW Printer configurations 7
HP Color LaserJet 5550hdn
The HP Color LaserJet 5550hdn is a four-color laser printer that prints up to 28 A4 pages per
minute (ppm) and up to 27 letter size ppm. Following is a list of printer features. For more
detailed information about each feature, see
● Tray 1 is a multipurpose tray that holds up to 100 sheets of various print media or 20
envelopes.
● Tray 2 is a 500-sheet paper feeder that supports Letter, Letter-Rotated, A4, A4-Rotated,
executive, A5 (JIS), B4 (JIS), B5(JIS), 11 x 17, A3, 16K, 8K, Executive (JIS), 8.5 x 13,
and Legal sizes. This tray can handle custom media.
● Trays 3, 4, and 5 can hold 500 sheets of Letter, Letter-Rotated, A4, A4-Rotated,
executive, A5 (JIS), B4 (JIS), B5 (JIS), 11 x 17, A3, 16K, 8K, Executive (JIS), 8.5 x 13,
and Legal sizes. These trays can also handle custom media.
● Printer stand.
● Automatic two-sided (duplex) printing.
● Capability to connect using parallel, network, and Jetlink ports. The printer contains
three enhanced input/output (EIO) slots, a Jetlink port, a universal serial bus (USB 1.1)
connection, and a standard bidirectional parallel cable interface (IEEE-1284-C
compliant). The printer also contains an HP Jetdirect 620N print server EIO network card.
● 288 MB of SDRAM: 256 MB DDR, plus 32 MB of additional memory on the formatter
board and an additional DIMM slot. This printer has two 200-pin small outline dual inline
memory module (SODIMM) slots that accept 128 or 256 MB RAM each. Additionally,
this printer contains a hard-drive.
Printer features
8 Chapter 1 Printer basics ENWW
Note
If you add Tray 5 to the printer after you purchase the printer, the tray position indicator
might display the wrong number. To change the number, slide the position indicator switch to
the number 5.
ENWW Printer configurations 9
Printer features
This printer combines the quality and reliability of Hewlett-Packard printing with the features
listed below. For more information on printer features, see the Hewlett-Packard website at
http://www.hp.com/support/clj5550.
Features
Performance ●
Memory
User interface ●
Up to 28 pages per minute (ppm) for A4 size paper and up to 27
ppm for letter size paper.
●
Also prints on transparencies and glossy paper. For more
information see
●
HP Color LaserJet 5550, HP Color LaserJet 5550n, and HP Color
LaserJet 5550dn models contain 128 MB SDRAM, 32 MB of
additional memory on the formatter board, and an additional open
DIMM slot.
Memory specification: All HP Color LaserJet 5550 series printers
use 200-pin SODIMM that support 128 or 256 MB of RAM.
●
HP Color LaserJet 5550dtn and HP Color LaserJet 5550hdn
models contain 288 MB of SDRAM: 256 MB DDR, plus 32 MB of
additional memory on the formatter board and an additional DIMM
slot. These printer models contain two 200-pin SODIMM slots that
accept 128 or 256 MB RAM each.
●
Optional hard drive can be added via an EIO slot (included with
the HP Color LaserJet 5550hdn printer).
Graphic display on control panel.
●
Enhanced Help with animated graphics.
●
Embedded Web server to access support and order supplies
(network-connected printers).
●
HP Toolbox software to provide printer status and alerts,
configure printer settings, view documentation and
troubleshooting information, and print internal printer information
pages.
Supported paper weights and sizes.
Supported printer
personalities
Storage features ●
Fonts ●
●
HP PCL 6.
●
HP PCL 5c.
●
PostScript 3 emulation.
●
Automatic language switching.
●
Direct PDF support.
●
XHTML support.
Job storage. For more information, see
●
Personal identification number (PIN) printing (for printers with
hard drives).
●
Fonts and forms.
80 internal fonts available for both PCL and PostScript emulation.
●
80 printer-matching screen fonts in TrueType™ format available
with the software solution.
●
Supports forms and fonts on the hard drive using HP Web Jetadmin.
Job storage limit.
10 Chapter 1 Printer basics ENWW
Features (continued)
Paper handling ●
Prints on paper from 76 x 127 mm (3 x 5 inches) up to 306 x 470
mm (12.3 x 18.5 inches).
●
Prints on paper with weights from 60 g/m
2
to 200 g/m2 (16 to 53 lb
bond).
●
Prints on a wide range of media types including glossy, labels,
overhead transparencies, and envelopes.
●
Multiple gloss levels.
●
A 500-sheet paper feeder (Tray 2) that supports paper sizes from
148 x 210 mm (5.8 x 8.3 inches) up to 297 x 432 mm (11.6 x 17
inches).
●
Optional 500-sheet paper feeder that supports paper sizes from
148 x 210 mm (5.8 x 8.3 inches) up to 297 x 432 mm (11.6 x 17
inches); standard on HP Color LaserJet 5550dtn (Trays 3) and
HP Color LaserJet 5550hdn (Trays 3, 4, and 5) printers. For more
information see
●
Automatic two-sided printing on HP Color LaserJet 5550dn,
Supported paper weights and sizes.
HP Color LaserJet 5550dtn, and HP Color LaserJet 5550hdn
printers.
●
250-sheet face-down output bin.
Accessories ●
Connectivity
Supplies ●
Printer hard drive, which provides storage for fonts and macros as
well as job storage; standard on HP Color LaserJet 5550hdn.
●
Small outline dual inline memory modules (SODIMM).
●
Printer stand (recommended for additional optional trays).
●
Optional Trays 3, 4, and 5, that support paper sizes from 148 x
210 mm (5.8 x 8.3 inches) up to 297 x 432 mm (11.6 x 17 inches);
standard on HP Color LaserJet 5550dtn (Tray 3) and HP Color
LaserJet 5550hdn (Trays 3, 4, and 5) printers.
●
Optional enhanced input/output (EIO) network card; standard on
HP Color LaserJet 5550n, HP Color LaserJet 5550dn, HP Color
LaserJet 5550dtn, and HP Color LaserJet 5550hdn printers.
●
USB 1.1 connection.
●
HP Web Jetadmin software.
●
Standard bidirectional parallel cable interface (IEEE -1284-C
compliant).
●
The printer supports an Jetlink connection for paper handling
input devices.
●
Both USB and parallel connections are supported, but cannot be
used at the same time.
Supplies status page contains information on toner level, page
count, and estimated pages remaining.
●
No-shake cartridge design.
●
Printer checks for authentic HP print cartridges at cartridge
installation.
●
Internet-enabled supply-ordering capabilities (using embedded
Web server or printer Status and Alerts).
ENWW Printer features 11
Walk around
The following illustrations identify the locations and names of key components of this printer.
6
Front view
1 output bin
2 printer control panel
3 top cover
4 Tray 1 (open to use)
5 Tray 2 (500 sheets of standard paper)
6 Tray 3 (optional; 500 sheets of standard paper)
7 Tray 4 (optional; 500 sheets of standard paper)
8 Tray 5 (optional; 500 sheets of standard paper)
9 access to print cartridges, transfer unit, and fuser
10 on/off switch
11 stand
Back/side view
1 output bin
2 on/off switch
3 EIO connection
4 Jetlink connection
5 parallel port
6 USB connection
12 Chapter 1 ENWW
7 power connection
Printer software
Included with the printer is a CD-ROM containing the printing system software. The software
components and printer drivers on this CD-ROM help you use the printer to its fullest
potential. See the Getting Started Guide for installation instructions.
Note
Note
Note
For the latest information about the printing system software components, refer to the
readme file on the Web at http://www.hp.com/support/clj5550. For information about
installing the printer software, view the Install Notes on the CD-ROM included with the printer.
This section summarizes the software included on the CD-ROM. The printing system
includes software for end users and network administrators operating in the following
operating environments:
● Microsoft Windows 98, Me
● Microsoft Windows NT 4.0, 2000, XP, and Server 2003
● Apple Mac OS version 8.6 through 9.2.x, and Apple Mac OS version 10.1 and later
For a list of the network environments supported by the network administrator software
components, see
For a list of printer drivers, updated HP printer software, and product support information, go
to http://www.hp.com/support/clj5550.
Network configuration.
Software features
Automatic configuration, Update Now, and Preconfiguration features are available with the
HP Color LaserJet 5550 series printer.
Note
Driver Autoconfiguration
The HP LaserJet PCL 6 and PCL 5c drivers for Windows and the PS drivers for
Windows 2000 and Windows XP feature automatic discovery and driver configuration for
printer accessories at the time of installation. Some accessories that the Driver
Autoconfiguration supports are the duplexing unit, optional paper trays, and dual inline
memory modules (DIMMs).
Update Now
If you have modified the configuration of the HP Color LaserJet 5550 printer since
installation, the driver can be automatically updated with the new configuration in
environments that support bidirectional communication. Click the Update Now button to
automatically reflect the new configuration in the driver.
The Update Now feature is not supported in environments where shared Windows NT 4.0,
Windows 2000, Windows Server 2003, or Windows XP clients are connected to
Windows NT 4.0, Windows 2000, or Windows XP hosts.
ENWW Printer software 13
HP Driver Preconfiguration
HP Driver Preconfiguration is a software architecture and set of tools that allows
HP software to be customized and distributed in managed corporate printing environments.
Using HP Driver Preconfiguration, information technology (IT) administrators can
preconfigure the printing and device defaults for HP printer drivers before installing the
drivers in the network environment. For more information, see the HP Driver
Preconfiguration Support Guide, which is available at http://www.hp.com/support/clj5550.
Printer drivers
Printer drivers allow you to gain access to the printer features and allow the computer to
communicate with the printer (using a printer language). Check the install notes, readme,
and late-breaking readme files on the printer CD-ROM for additional software and languages.
The following printer drivers are included with the printer. The most recent drivers are
available at http://www.hp.com/support/clj5550. Depending on the configuration of Windowsbased computers, the installation program for the printer software automatically checks the
computer for Internet access to obtain the latest drivers.
Note
Operating
system
Windows 98,
Me
Windows NT
4.0
Windows 2000
Windows XP
Windows
Server 2003
Macintosh OS
1
Not all printer features are available from all drivers or operating systems. See the context-
1
PCL 6 PCL 5c PS
PPD
2
sensitive help in your driver for available features.
2
PostScript Printer Description files.
If your system did not automatically check the Internet for the latest drivers during software
installation, download them from http://www.hp.com/support/clj5550. Once connected, select
Downloads and Drivers to find the driver you wish to download.
You can obtain Model Scripts for UNIX® and Linux by downloading them from the Internet or
by requesting them from an HP-authorized service or support provider. See the support flyer
that came in the printer box.
Note
If the printer driver you want is not on the printer CD-ROM or is not listed here, check the
install notes, readme, and late-breaking readme files to see if the printer driver is supported.
If it is not supported, contact the manufacturer or distributor of the program you are using
and request a driver for the printer.
14 Chapter 1 Printer basics ENWW
Additional drivers
The following drivers are not included on the CD-ROM, but are available from the Internet or
from HP Customer Care.
● PCL 5c printer drivers for Windows 98, Me, NT 4.0, 2000, XP, and Server 2003.
● OS/2 PCL 5c/6 printer driver.
● OS/2 PS printer driver.
● UNIX model scripts.
● Linux drivers.
● HP OpenVMS drivers.
Note
Note
The OS/2 drivers are available from IBM and are packaged with OS/2. They are not
available for Traditional Chinese, Simplified Chinese, Korean, or Japanese.
Select the right printer driver for your needs
Select a printer driver based on the way that you use the printer. Certain printer features are
available only in the PCL 6 drivers. See the printer driver Help for available features.
● Use the PCL 6 driver to take full advantage of printer features. For general office
printing, the PCL 6 driver is recommended to provide optimum performance and print
quality.
● Use the PCL 5c driver if backward compatibility with previous PCL printer drivers or
older printers is necessary.
● Use the PS driver if you are printing primarily from PostScript-specific programs such as
Adobe and Corel, for compatibility with PostScript Level 3 needs, or for PS font DIMM
support.
The printer automatically switches between PS and PCL printer languages.
Printer driver Help
Each printer driver has Help screens that can be activated by using either the Help button,
the F1 button on the computer keyboard, or a question-mark symbol in the upper right corner
in the printer driver (depending on the Windows operating system used). These Help
screens give detailed information about the specific driver. Printer driver Help is separate
from your program Help.
Accessing the printer drivers
Use one of the following methods to access the printer drivers from your computer:
ENWW Printer software 15
Operating System To change settings
for all immediate
print jobs (until the
application is closed)
To change print job
default settings
(For example, turn
on Print on Both
Sides by default.)
To change
configuration settings
(For example, add a
physical option such
as a tray or enable/
disable a driver
feature such as
Allow Manual
Duplexing.)
Windows 98, NT 4.0,
and ME
Windows 2000 and XP From the File menu in
Macintosh OS 9.1 On the File menu,
Macintosh OS X 10.1 On the File menu,
From the File menu in
the application, click
Print. Select the
printer, and then click
Properties. (The
steps may vary; this
procedure is most
common.)
the application, click
Print. Select the
printer, and then click
Properties or
Preferences. (The
steps may vary; this
procedure is most
common.)
click Print. Change
the settings that you
want on the various
pop-up menus.
click Print. Change
settings that you want
on the various pop-up
menus.
Click Start, click
Settings, and then
click Printers. Rightclick the printer icon,
and choose
Properties (Windows
98 and ME) or
Document Defaults
(NT 4.0).
Click Start, click
Settings, and then
click Printers or
Printers and Faxes.
Right-click the printer
icon, and choose
Printing Preferences.
On the File menu,
click Print. As you
change settings on the
pop-up menu, click
Save Settings.
On the File menu,
click Print. Change
settings that you want
on the various pop-up
menus, and then on
the main pop-up
menu, click Save
Custom Setting.
These settings are
saved as the Custom
option. To use the new
settings, you must
select the Custom
option every time you
open a program and
print.
Click Start, click
Settings, and then
click Printers. Rightclick the printer icon,
and choose
Properties. Select the
Configure tab.
Click Start, click
Settings, and then
click Printers or
Printers and Faxes.
Right-click the printer
icon, and choose
Properties. Select the
Device Settings tab.
Click the desktop
printer icon. From the
Printing menu, click
Change Setup.
Delete the printer and
reinstall. The driver will
be auto-configured
with the new options
when it is reinstalled.
(AppleTalk
connections only)
Note
Configuration settings
may not be available
in Classic mode.
16 Chapter 1 Printer basics ENWW
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