BLACK ISLE STUDIOS
5
To start playing again later, select the Icewind Dale application from the
Black Isle Studios program group in your Start Menu.
HOW TO GET HELP
TROUBLESHOOTING DOCUMENTS ONLINE!
Interplay Entertainment Corp. Technical Support now offers troubleshooting guides with complete
installation and setup instructions as well as information that will help you overcome the most
common difficulties. If you have access to the World Wide Web, you can find these at
www.interplay.com/support/.
Here you will find troubleshooting information, as well as information on regular system
maintenance and performance.
DirectX www.interplay.com/support/directx/
Joysticks www.interplay.com/support/joystick/
Modems and Networks www.interplay.com/support/modem/
(For game-specific information and additional troubleshooting, visit our main page at
www.interplay.com).
If you have questions about the program, our Technical Support Department can help. Our web site
contains up-to-date information on the most common difficulties with our products, and this
information is the same as that used by our product support technicians. We keep the product
support pages updated on a regular basis, so please check here first for no-wait solutions:
www.interplay.com/support/
If you are unable to find the information you need on our web site, please feel free to contact
Technical Support via e-mail, phone, fax, or letter. Please be sure to include the following
information in your e-mail message, fax, or letter:
If you need to talk to someone immediately, call us at (949) 553-6678 Monday through Thursday
8:00AM-5:45PM and Friday 8:00AM-4:45PM, Pacific Standard Time with 24 hours, 7 days a
week support available through the use of our automated wizard. Please have the above information
ready when you call. This will help us answer your question in the shortest possible time. When you
call you will initially be connected with our automated wizard.
For information pertaining to your specific title, press "1" on the main menu and listen carefully to
all prompts. All titles are listed alphabetically. After you have selected your title, the most common
difficulties will be listed. If the difficulty you are having is not listed or you need additional
assistance, you may press "0" on your games main menu, and you will be transferred to a Technical
Support representative. Unfortunately, no hints or codes are available from this line.
Interplay Entertainment Corp. Support Fax: (949) 252-2820
Interplay Entertainment Corp. Technical Support
16815 Von Karman Avenue, Irvine, CA 92606
HOW TO REACH US ONLINE
INTERNET E-MAIL: support@interplay.com
WORLD WIDE WEB: www.interplay.com
FTP: ftp.interplay.com
• Title of Game
• Computer manufacturer
• Operating system (Windows 95, DOS
6.22, etc.)
• CPU type and speed in MHz
• Amount of RAM
• Sound card type and settings (address,
IRQ, DMA)
• Video card
• CD-ROM
• Mouse driver and version
• Joystick and game card (if any)
• A copy of the CONFIG.SYS and
AUTOEXEC.BAT files from your hard
drive
• A description of the problem you're
having