CONTENTS
1 • GETTING STARTED
Introduction to Q2 Fingerprint Reader 4
Complete Package of Q2 Model 6
Materials Provided with Q2 Model 6
Basic Features of Q2 Model 7
2 • USING THE Q2 FINGERPRINT READER
Using the Fingerprint Reader 8
Tips for Best Fingerprint Enrollment 9
Initial Set Up of the Q2 Fingerprint Reader 10
Date/Time Adjustment 10
Enrollment 11
Enrollment of Supervisor/Administrator 11
Enrollment of Normal User 13
Fingerprint Verification 14
• 1 to Many (1:N) Fingerprint Matching 14
• 1 to 1 (1:1) Fingerprint Matching 14
Password Enrollment 15
Password Verification 16
Deleting Users 16
3 • RFID CARD FUNCTION ON Q2 MODEL
HARDWARE 18
Enrollment of RFID Card In Q2 18
• RFID Card Only 18
• RFID Card + Fingerprint 19
• RFID Card + Password 20
Verification of RFID Card In Q2 21
• RFID Card Only 21
• RFID Card + Fingerprint 21
• RFID Card + Password 22
IPTime SOFTWARE 23
Fingerprint Management 23
Download of RFID Card Users From Reader 23
Update of RFID Card Users To Reader 25
Types of Verifi cation Method 26
CONTENTS
4 • ACCESS OPTIONS
Brief Introduction to Access Options 28
Verifi cation Flow of Access Options 30
Function Description Defi nition of Time Zone 31
Defi nition of Grouping Function 32
User Access Options 32
Access Comb 34
Dsen. Delay (Door Sensor Delay) 34
Dsen. Mode (Door Sensor Mode) 34
Dsen. Alarm (Door Sensor Alarm) 34
Duress Options 35
Management of Duress Fingerprint 35
Help Key 35
Trigger Method 36
Alarm Delay 36
5 • THE OTHER FUNCTIONS
Pen Drive Management 37
System Option 38
Communication Option 38
Log Option 39
Auto Test 39
System Info 40
6 • INSTALLATION & COMMUNICATIONS (For Installer only)
C2 Controller 41
Power Supply Connection 43
Communication Connection 43
TCP/IP Connection 43
RS232 Connection 45
RS485 Single Connection 45
RS485 Network Connection 46
Access Control Connection 47
Normal Closed Lock Connection 47
Normal Open Lock Connection 47
APPENDIX • TROUBLESHOOTING 48
2
1 • GETTING STARTED
INTRODUCTION TO Q2 FINGERPRINT READER
The Q2 model of time attendance and door access control system comes with standard capacities of fingerprint templates (1500) and transaction logs (50,000), suitable for small and
medium enterprise office environment. The Q2’s fingerprint sensor is exceptionally fast and accurate, it can read every fingerprint in less than 2 seconds and provide correct verification results
every time.
With its RFID card function, Q2 is attractive to corporations that have huge employee traffics or
for those who require combination of biometrics and card system in attendance or door access
system. The Q2 model is embedded with a built-in controller to ease door access installation
without the need to source for external controller.
In addition, the availability of the standard communication protocol of TCP/IP and extra USB flash
disk port, Q2 offers easy communication to smoothen the data transfer between the Q2 readers
and the software.
The Q2 model is readily bundled with multilingual IPTime Software for efficient data storage and
reader management.
3
Specifi cations Model
Q2
Surface finishing ABS
Functions Time Attendance System & Access Control
FP template capacity 1,500
Transaction log 50,000
Connections TCP/IP, RS232, RS485, USB flash disk, 26-bits Wiegand output
Subnet mask & Gate way Available
Card reader RFID reader
Card capacity 65535 cards users
Sensor Optical sensor with silicon coating
Software language available English, Arabic, Chinese Simplified, Chinese Traditional, French,
German, Indonesian, Malay, Russian, Farsi, Portuguese, Spanish,
Thai and Vietnamese.
4
Complete Package of Q2 Model
ITEM Q2
Fingerprint reader √
Screwdriver √
RFID card (5 pieces) √
C2 controller √
Power cable √
RS232 cable √
TCP/IP cable √
5
RS485 connector √
RS485 wire √
Bell wire √
Alarm wire √
USB extension
Materials provided with Q2 Model
Q2 Model
Hardware User Manual √
Software User Manual √
Sample of enrollment form √
6
√
Basic Features of Q2 Model
1 L.E.D. Display •
2 USB Port•
3 LCD Display •
4 Keypad •
Note
USB Port for
data transfer. •
5 Fingerprint Sensor & RFID card induction area •
• Escape/Cancel
• Scroll Up/Check-In
Number pad (0-9) • • Scroll Down Check-Out
• Menu Function
Doorbell • • OK
Note
Remore
“induction area”
1 L.E.D Display - The L.E.D display has two lights.
1. Green: The reader is in standby mode or to indicate that user has been successfully verified.
2. Blue: To indicate that user verification has failed.
2 LCD Screen - Screen that displays instructions and status of the reader.
3 USB Port - To upload/download users information, password, fingerprint, and transaction logs
via USB flash disk.
4 Keypad - Keys of 0-9, an OK button, an Escape/Cancel button, a Scroll up/Check-In button, a
Scroll Down/Check-Out button, a doorbell button and a menu button.
5 Fingerprint Sensor - For user to place fingerprint for identification/verification.
7
2 • USING THE Q2 FINGERPRINT READER
Q2 fingerprint reader provides 4 types of enrollment method:
• Fingerprint Enrollment
User enrolls his fingerprint template into a reader and the template will be used for future
verifications.
• Password Enrollment
For user who has difficulty to enroll his fingerprint due to poor fingerprint quality, he is recommended to use password. Password enrollment is also suitable for visitors and temporary
workers.
• Fingerprint and Password Enrollment
Under this option, a user can enroll both fingerprint and password at the same time. The user
can either use fingerprint or password to report attendance or to gain access.
• Card Enrollment
User can enroll with a RFID card, to report time attendance and to gain access.
USING THE FINGERPRINT READER
This chapter will guide on how to use the
fingerprint reader effectively. To get a
good reading every time, a fingerprint enrollment for the first time must be done
properly.
• Center points
8
What you should do
Place finger flat on the fingerprint sensor. Make sure the
finger’s midpoint is placed at
the center of the fingerprint
sensor.
What you should NOT do
UPRIGHT
ASKEW
OFF CENTER
PART
TIPS FOR BEST FINGERPRINT ENROLLMENT
There are 5 tips to get good fingerprint enrollment:
• Use INDEX fi nger
Index finger is smaller than thumb and it can be comfortably
placed on the sensor. The use of thumb is not recommended
because the center points might not be placed properly on the
sensor, hence cannot be read by the sensor due to its larger
size.
• Make sure the fi nger is not wet, too dry, injured or dirty
The finger needs to be slightly moist to enable the sensor to
read the minutiae points on the fingerprint.
• Place the center points of your fi nger at the center of the
sensor
The center points of a finger is an area where there is a swirl
and the center points must be properly placed on the sensor
during enrollment.
• Don’t press hard at the sensor, just place your fi nger on the
sensor
The sensor is reading minutiae points of your finger and placing
a finger properly on the sensor will prompt the sensor to read
those points. Pressing your finger hard on the sensor is not
necessary.
• Don’t do enrollment under bright light or direct sunlight
It is important to note that bright light or sunlight could interfere with the reading of the sensor. Avoid placing the reader
under direct sunlight or bright light to avoid difficulty in enrollment and future verification.
9
INITIAL SET UP OF THE Q2 FINGERPRINT READER
Date/Time Adjustment
When first installing the Q2 fingerprint
reader, it is important to set the correct
date and time.
Follow the steps below to access the
Date/Time adjustment menu:
10
When you see this | Do this
Welcome Check-In
08:24
07-01-08 Mon
User Manage
4 Options
Sys Info
4 System Opt
Power Mng
Comm Opt
4 Date Time
Language ENG
Fmt DD-MM-YY
YY-MM-DD 24H
2008-1-17
08:24:25
ESC OK
MENU
6
OK
OK
OK
Use the keypad to key in the
year, month and date. Scroll
down more to change the
day, hour, minute and sec-
onds
OK
Press once
Press once
Press once
Press once
Press once
Press once
Enrollment
To assist in fingerprint enrollment, we have designed a form for the administrator to use to keep
track of the enrollment detail or you can design your own form to suit to your company’s requirements.
User Enrollment Template Form for Q2 Reader Reader ID:____________________
No. of Fingers Date
No. User ID Employee No. Name Department IC No. Note Signature
Enrolled Registered
Enrollment of Supervisor/Administrator
Once the Q2 reader is switched on, a display on the screen will appear. First, to enroll a supervisor
or an administrator, who is the in-charge person to administer the fingerprint templates and the
transaction data in the reader. Choose trustworthy people for this particular role.
11
When you see this | Do this
Welcome Check-In
08:24
07-01-08 Mon
4 User Manage
Options
Sys Info
Enroll User
4 Enroll Admin
Delete
4 Enroll FP
Enroll Pwd
FP & Pwd
Admin Accredit
Supervisor
ESC OK
Enroll FP
New Enroll
ESC OK
New Enroll
User ID 00001
ESC OK
12
MENU
Press once
Press once
OK
Press once
6
OK
Press once
OK
Press once
Press once to
OK
confirm or
ESC
Press once to
cancel operation
Press once to
OK
confirm or
Press once to
ESC
cancel operation
Press 1 on the keypad for ID
00001
Press once to
OK
confirm or
Press once to
ESC
cancel operation
When you see this | Do this
New Enroll
00001
Place Finger...
ESC/Exil
New Enroll
00001-0
ESC OK [Save]
New Enroll
Continue?
ESC OK [Save]
Backup Enroll
00002-1
Place Finger...
ESC/Exil
Backup Enroll
User ID 00001-1
ESC OK [Save]
Congratulations! A supervisor has been enrolled in the
system. As a supervisor, he can manage the Q2 fingerprint reader by adding users, deleting users and various
other functions through the keypad.
Place the center point of fingerprint properly on the sensor. Place fingerprint 3 times
during enrollment.
Read page 9 for tips on finger-
print scanning technique.
This shows templates has been
successfully captured; and “-0”
means that the first fingerprint
template is recorded.
Press once to
OK
confirm or
Press once to
ESC
cancel operation
Press once to add
ESC
backup fingerprint for
enrolled user ID. or
OK
Press once to add
new user
Place the center of your fingerprint properly at the sensor.
Place the fingerprint 3 times in
order for the reader to capture
the fingerprint templates.
This shows templates has been
successfully captured; the “-1”
means template of the second
finger is captured good.
Press once to
OK
confirm or
Press once to
ESC
cancel operation
Enrollment of Normal User
A normal user is only allowed to use reader
for identity verification, and he does not have
any other authorities to access the system. To
add a normal user, follow the steps below:
When you see this | Do this
Welcome Check-In
MENU
08:24
07-01-08 Mon
4 User Manage
Options
Sys Info
4 Enroll User
Enroll Admin
Delete
4 Enroll FP
Enroll Pwd
FP & Pwd
New Enroll
New Enroll
ESC OK
Press once
Press once
OK
Press once
OK
OK
Press once
Press once to
OK
confirm or
Press once to
ESC
cancel operation
When you see this | Do this
New Enroll
User ID 00002
ESC OK
New Enroll
00002-1
Place Finger...
ESC/Exi
New Enroll
00002-0
ESC OK [Save]
New Enroll
Continue?
ESC OK
Backup Enroll
00002-1
Place Finger...
ESC/Exil
Backup Enroll
User ID 00002-1
ESC OK [Save]
Press number 2 on the keypad
for ID 00002
OK
ESC
Place the center point of your
fingerprint properly at the sensor. You need to place your fingerprint 3 times for your reader
to capture your fingerprint
template.
This shows template has been
successfully captured; the “-0”
means template of first finger is
captured good.
OK
ESC
ESC
OK
Place center point of fingerprint
properly at the sensor. Place
the fingerprint 3 times for your
reader to capture your fingerprint template.
This shows template has been
successfully captured; the “-1”
means template of first finger is
captured good.
OK
ESC
Press once to
confirm or
Press once to
cancel operation
Press once to
confirm or
Press once to
cancel operation
Press once to add
backup fingerprint for
enrolled user ID. or
Press once to add new
user.
Press once to
comfirm
Press once to go back
To enroll more users, repeat the same steps above.
13
Fingerprint Verifi cation
Q2 reader supports 2 types of fingerprint verification method. User can choose either method to
verify his fingerprint at the reader.
2 types of fingerprint verification methods are:
• 1 to Many (1:N) fingerprint matching
• 1 to 1 (1:1) fingerprint matching
1 to Many (1:N) Fingerprint Matching 1 to 1 (1:1) Fingerprint Matching
When you see this | Do this
Welcome Check-In
08:24
07-01-08 Mon
Place the enrolled finger properly on the fingerprint sensor.
When you see this | Do this
Welcome Check-In
08:24
07-01-08 Mon
Key in the user ID as defined
when enrolling a finger on the
Q2 fingerprint reader. For example 1 for 00001.
14
FP Verify
Remove fi nger
FP Verify
User ID 00001
Verifi ed
FP Verify
Please Try Agn.
Wait a second before removing
the finger from the fingerprint
sensor.
Q2 reader verifies that the user
ID is 00001.
If a finger failed to be verified by
the Q2 reader, it will prompt the
user to try again.
1:1 FP Verify
User ID 00001
ESC OK[Pwd]
1:1 FP Verify
User ID 00001
Verifi ed
1:1 FP Verify
User ID 00001
Please Try Agn.
Place the enrolled finger properly on the fingerprint sensor.
The Q2 fingerprint sensor verifies that the user ID is 00001.
If a finger failed to be verified by
the Q2 reader, it will prompt the
user to try again.
Password Enrollment
For user who cannot enroll his fingerprint,
he can choose to use passwords. Follow the
steps below:
When you see this | Do this
Welcome Check-In
MENU
08:24
07-01-08 Mon
4 User Manage
Options
Sys Info
4 Enroll User
Enroll Admin
Delete
4 Enroll FP
Enroll Pwd
FP & Pwd
New Enroll
New Enroll
ESC OK
Press once
OK
Press once
Press once
OK
Press once
6
Press once
OK
u see this
OK
Press once to confirm
or
Press once to cancel
ESC
operation
When you see this | Do this
New Enroll
User ID 00003
ESC OK
New Enroll
Input Pwd****
ESC OK
New Enroll
Input Pwd****
Pwd Affi rm*****
ESC OK
New Enroll
00003-P
ESC OK [Save]
Press number 3 on the keypad
for ID number 00003
OK
ESC
Key in the password
Maximum 5 characters in
length
OK
Retype the password for confirmation and
OK
The “-P” shown means that
password has been successfully recorded.
OK
ESC
Press once to
confirm or
Press once to cancel
operation
Press once to
confirm
Press once to
confirm
Press once to
confirm or
Press once to cancel
operation
15
Password Verifi cation
User with password enrollment can always use
password to report attendance or gain access
from the readers.
When you see this | Do this
Welcome Check-In
08:24
07-01-08 Mon
1:1 FP Match
User ID 00003
ESC OK
Pwd Affi rm
User ID 00003
ESC OK[PWD]
Pwd Affi rm
User ID 00003
Verifi ed!
Key in the user ID by using
keypad
Press OK to confirm that it is
the correct ID.
OK
Press once to confirm
Key in the matching password
by using keypads
OK
Press once to confirm
The Q2 fingerprint reader
verifies that user ID user ID
is 00003
Deleting Users
The system also allows deletion of user from
the system. This is important as employees
come and go. Therefore, for those who had
left the company, their fingerprint templates
or records must be deleted from the system
to avoid any
misuse of the system. Only an administrator or
a supervisor has the rights to delete user. Follow the steps below to delete any user:
When you see this | Do this
Welcome Check-In
MENU
OK
6
OK
OK
Press once
Press once
Press 2 times
Press once
Key in user ID
Press once
08:24
07-01-08 Mon
4 User Manage
Options
Sys Info
Enroll User
Enroll Admin
4 Delete
Delete
User ID 00001
ESC OK
16
When you see this | Do this
Del Fingerprint
1-0
ESC OK
Del User
1
ESC OK
Del User
Delete
ESC OK
Press once to
OK
confirm or
ESC
Press once to cancel
operation
Press once to
OK
confirm or
ESC
Press once to cancel
operation
Press once to
OK
confirm or
Press once to cancel
ESC
operation
User will be deleted from the reader following
the above steps.
Remember to key in the correct User ID
Note
for deletion.
17
3 • RFID CARD FUNCTION ON Q2 MODEL
HARDWARE
Enrollment of RFID Card In Q2 Model
Q2 supports enrollment of RFID card. User can
use RFID card only to report his attendance in
the reader. The reader provides 3 extra enrollment methods, which include:
• RFID card only
• RFID card + fingerprint
• RFID card + password
Each RFID card has a unique Card ID. During
enrollment, this Card ID will be read from an
RFID card, and it will be matched with a User ID
supported by the reader.
RFID card only
Each RFID card user must register his RFID
card to Q2 , regardless of whether he is using
RFID card only or he combines the Card ID with
fingerprint, or with password.
RFID card users who do not enroll their fingerprints or password into a reader will only be
able to use RFID card to report for time attendance when the reader is configured to read
card only.
18
To configure the reader to read RFID card
ONLY follow the steps below:
When you see this | Do this
Welcome Check-In
MENU
OK
OK
6
OK
OK
Press once
Press once
Press once
Press 3 times
Press once
Press once
08:24
07-01-08 Mon
Menu
User Manage
4
Options
Sys Info
User Manage
4 Enroll User
Enroll Admin
Delete
Enroll User 5
Enroll Pwd
FP & Pwd
4 Reg RFID
Reg RFID
New Enroll
ESC OK
When you see this | Do this
New Enroll
User ID 00001
ESC OK
New Enroll
Show the card
User ID 00001
ESC OK
New Enroll
CARD:9067337
User ID 00001
ESC OK
New Enroll
00001-C
ESC OK
New Enroll
Continue?
ESC OK
Keyin ID
Press once to confirm
OK
Place card at the induction area
(the keypad area). The card ID
will be read by the reader.
The card ID and the user ID will
be shown on the display.
Press once to confirm
OK
or
Press once to cancel
ESC
operation
Press once to confirm
OK
ESC
Press 5 times to return to the main menu
RFID Card + Fingerprint
Users must register their RFID cards to the
reader before they can use the card and fingerprint to report for time attendance.
Before a reader could read any RFID card, it
must be configured correctly to accept RFID
card information. Follow the steps below to do
reader configuration.
When you see this | Do this
Welcome Check-In
MENU
08:24
07-01-08 Mon
Menu
User Manage
Options
4
Sys Info
Options v
Comm Opt
Log Opt
4 Access Options
Enroll User 5
Enroll Pwd
FP & Pwd
4 Reg RFID
Group VerType
4 1 FP/PW/RF
2 FP/PW/RF
3 FP/PW/RF
Group VerType
Save?
ESC OK(Save)
Press once
Press once
6
OK
Press once
Press 4 times
6
OK
Press once
Press 10 times
6
Press once
OK
Press once
OK
Press to choose
6
FP/PW/RF
OK
Press once
ESC
Press once
OK
Press once
Press 3 times to
ESC
return to the main
menu
User needs to enroll his fingerprint to enable
him to use the card with fingerprint
19
When you see this | Do this
Welcome Check-In
08:24
07-01-08 Mon
Menu 5
4
User Manage
Options
Sys Info
User Manage 5
4 Enroll User
Enroll Admin
Delete
Enroll User 5
4 Enroll FP
Enroll Pwd
FP & Pwd
Enroll FP
New Enroll
ESC OK
Backup Enroll
User ID 00001
ESC OK
Backup Enroll
00001-0
Place Finger
ESC OK
20
MENU
Press once
OK
Press once
OK
Press once
OK
Press once
ESC
Press once
Key in user ID that has been
enrolled with RFID card
OK
Press once to confirm
Place center of the fingerprint
properly at the sensor. You
need to place the fingerprint 3
times for the reader to capture
the fingerprint template.
When you see this | Do this
Backup Enroll
User ID 00001
ESC OK(Save)
Backup Enroll
Continue
ESC OK
OK
ESC
ESC
RFID Card + Password
User must register his RFID cards with the
reader before he can use the RFID card with
password to report time attendance.
Configure the reader to request for a password.
When you see this | Do this
Welcome Check-In
MENU
6
OK
6
OK
Press once
Press once
Press once
Press 4 times
Press once
08:24
07-01-08 Mon
Menu 5
User Manage
Options
4
Sys Info
Options v
Comm Opt
Log Opt
4 Access Options
When you see this | Do this
Access Options 5
Duress Options
Alarm CNT 0
Group VerType
4
Group VerType
4 1 FP/PW/RF
2 FP/PW/RF
3 FP/PW/RF
Group VerType
Save?
ESC OK(Save)
Press 10 times
6
OK
Press once
Press once
OK
Press to choose
6
FP/PW/RF
OK
Press once
ESC
Press once
OK
Press once
ESC
Press 3 times to
return to the main
men
User needs to enroll his password to enable
him to use the card with password.
When you see this | Do this
Welcome Check-In
Press once
08:24
07-01-08 Mon
Menu 5
User Manage
4
Options
Sys Info
User Manage 5
4 Enroll User
Enroll Admin
Delete
MENU
OK
OK
Press once
Press once
When you see this | Do this
Enroll User 5
Enroll FP
4 Enroll Pwd
FP & Pwd
Enroll FP
New Enroll
ESC OK
Backup Enroll
Input Pwd 00002
ESC OK
Backup Enroll
Input Pwd xxxx
ESC OK
Backup Enroll
Input Pwd xxxx
Pwd Affi rm xxxx
Backup Enroll
00001-0
ESC OK(Save)
Backup Enroll
Continue?
ESC OK
OK
ESC
Key-in user ID enrolled with
RFID card
OK
Key-in password, maximum 5
numeric numbers
OK
Re-enter password to confirm
OK
ESC
ESC
Press once
Press once
Press once
Press once
Press once
Press once to confirm
or
Press once to cancel
operation
Press 5 times to
return to main menu
21
Verifi cation With RFID Card In
Q2 Model
RFID card user can do verifications at Q2
model by using the following combinations:
• RFID card only
• RFID card with fingerprint
• RFID card with password
RFID Card Only
To enable this operation, configure option
“Card Only” in Advance Option to “Yes”.
When you see this | Do this
Welcome Check-In
08:24
07-01-08 Mon
Verify PIN Card
CARD : 9067337
User ID : 00001
Verifi ed
Verify PIN Card
No Enroll
Place RFID card at the induction area.
The Card ID and the User ID
will be prompted and you will
hear “Thank You”.
If verification is failed, the
screen will show “No Enroll”
and you will hear “Invalid ID”.
22
Card & Fingerprint
To enable this operation, configure option
“Card Only” in Advance Option to “No”.
When you see this | Do this
1:1 FP Match
CARD : 9067337
ESC OK (Pwd)
1:1 FP Match
CARD : 9067337
User ID : 00001
Verifi ed
1:1 FP Match
CARD : 9067337
Please try again
Place card at the induction
area. Card ID will be displayed.
Place finger on the scanner to
capture the fingerprint.
User ID will be prompted and
you will hear “Thank You”
If verification is failed, you will
hear “Please Try Again”.
Card & Password
To enable this operation, configure option “Card
Only” in Advance Option to “No”.
When you see this | Do this
1:1 FP Match
CARD : 9067387
ESC OK (Pwd)
1:1 FP Match
CARD : 9067387
User ID : 00002
Input Pwd : xxxxx
Pwd Affi rm
CARD : 9067387
User ID : 00002
Verifi ed
Pwd Affi rm
CARD : 9067387
User ID : 00002
Error Pwd
Place card at the induction
area.
Press once
OK
User ID is displayed
Press once to con-
OK
firm and enter your
password
You will hear “Thank You” if
password is correctly entered.
You will hear “Incorrect password” if password is wrongly
entered.
IPTime SOFTWARE
Q2 model is using software with additional
functions in Fingerprint Management.
The IPTime softtware allows the RFID card
number to be enrolled into Q2 model. The
technique of saving and transferring of
RFID card number is similar to those of
fingerprint and password.
Fingerprint Management
The above diagram is showing the Fingerprint Management page with a new column known as card. This column stores
and displays RFID card numbers that have
been enrolled for the users. Only users that
have enrolled with RFID cards will have information on the Card column in IPTime
softtware.
23
24
Download of RFID Card Users From
Reader
Press the button in Fingerprint Management page to start the download process. First, select the reader ID to
download users from. You may select the users enrolled with RFID card to be downloaded
into software. You can also choose “ALL” to
download all users enrolled in the reader, by
fingerprints, passwords or RFID cards.
Please include “Fingerprint” and “Username
+ Privilege + Password” before you start
any download process. The new downloaded
users will appear in light blue color. Please
enter their details i.e. name, department,
username for future reference.
Press button to save the users
and their data.
Update of RFID Card Users to
Reader
Press in Fingerprint
Management page to start any update
process.
Select the reader ID to update users to.
Select the user enrolled with RFID card
to update to other Q2, or to other Q2
readers that support RFID card users.
Choose “ALL” to update all users to all
Q2 readers, by fingerprints, passwords
or RFID cards.
25
Please include “Fingerprint” and “Username
+ Privilege + Password” before an update
process begins.
TYPES OF VERIFICATION
METHOD
Q2 model supports four types of verification
method, which include fingerprint, password,
PIN (User ID) and RFID card. User can opt to
use multi verification method to increase security level. However, the fingerprint template
capacity for this model is limited to 1,500
and the RFID card is up to 65335. Any combinations of verification methods would reduce
user capacity of the Q2 reader.
Please follow the steps below to configure the
multi verification methods.
When you see this | Do this
Welcome Check-In
08:24
07-01-08 Mon
Menu 5
User Manage
4
Options
Pen Drive Mng
Options v
Comm Opt
Log Opt
4 Access Options
Access Options 5
Duress Options
Alarm CNT 0
4 Group VerType
Group VerType
1 FP/PW/RF
4
2 FP/PW/RF
3 FP/PW/RF
Group VerType
Save ?
ESC OK(Save)
MENU
6
OK
6
OK
6
OK
OK
6
OK
ESC
OK
ESC
Press once
Press once
Press once
Press once
Press once
Press 10 times
Press once
Press once
Press to choose the
multi verification
method
Press once
Press once
Press once
Press 3 times to
26
Q2 model supports the following combinations of verification.
Type of verifi cations Operations
FP / PW / RF Reader verifies users via fingerprint, password or RFID card.
FP Reader verifies users via fingerprint only.
PIN Reader verifies users via User ID only.
PW Reader verifies users via password only.
RF Reader verifies users via RFID card only.
FP / PW Reader verifies users either via fingerprint or password.
FP / RF Reader verifies users either via fingerprint or RFID card.
PW / RF Reader verifies users either via password or RFID card.
PIN & FP Reader verifies users via 1:1 fingerprint matching only.
FP & PW Reader verifies users via fingerprint with password only.
FP & RF Reader verifies users via fingerprint with RFID card only.
PW & RF Reader verifies users via password with RFID card only.
FP & PW & RF Reader verifies users via fingerprint + password + RFID card.
PIN & FP & PW Reader verifies users via User ID + fingerprint + password.
FP & RF / PIN Reader verifies users either via fingerprint + RFID card or 1:1 fingerprint matching.
There are 5 groups available that their verification combinations could be configured. Every user
is assigned into a group and he shall follow the verification methods chosen for the group. Please
make sure that users chosen for a particular group have been enrolled properly to enable them
to get verified. Use Biomanagement software to configure and to assign users into a group.
Please refer to IPTime software manual for more details.
27
4 • ACCESS OPTIONS
BRIEF INTRODUCTION TO ACCESS OPTIONS
Access option function setting is the settings of user’s accessibility to certain doors. It is known
as Time Zone. A combination of time zones is known as Group Time Zone. There are a total of
50 time zones available in Q2 model. Below are some examples of Time Zone configurations and
combinations of Time Zones.
Time zone SUN MON TUE WED THU FRI SAT
1 09:00-18:00 09:00-18:00 09:00-18:00 09:00-18:00 09:00-18:00 09:00-18:00 09:00-18:00
Time Zone 1:
Constant access time for a period of one week
Table 1.1 is showing the time zone 1 detailed schedule where users are only allowed access from
9am to 6pm from Monday to Sunday.
Time zone SUN MON TUE WED THU FRI SAT
2 09:00-18:00 09:00-18:00 09:00-18:00 09:00-18:00 09:00-18:00 09:00-18:00 09:00-18:00
3 09:00-18:00 09:00-18:00 09:00-18:00 09:00-18:00 09:00-18:00 09:00-18:00 09:00-18:00
Time Zone 2:
Variation in access for a period of one week
Table 1.2 is showing the time zone 2 where users are allowed to access from 8am to 12pm from
Monday to Friday but denied any access on the weekends.
Time Zone 3: Variation in access for a period of one week
Table 1.2 also is showing the time zone 3 where users are allowed to access from 2pm to 6pm
from Monday to Friday but denied any access on the weekends.
28
Table 1.1 Time Zone 1
Table 1.2 Time Zones 2 & 3
The Time Zone 2 and Time Zone 3 belongs to the same group of employee, therefore they can be
grouped together in Group Time Zone, for example Group Time Zone 1.
There are a total of 5 Group Time Zones available for use.
Every new registered user belongs to Time Zone 1. Default grouping combination is Group 1 and
default Group Time Zone 1.
Group time zone Time zones
1 2 3
2
3
4
5
Table 1.3 Group Time Zones
Under a condition where Group 1 and Time Zone 1 are in factory default status, new registered
user defaults in unlocking status. If the grouping of that user does not include in grouping combination setting, then user can only record time attendance but cannot unlock the door.
Access Options 5
4Defi ne TP
User Acc Opts
GRP TP Defi ne
Access Options 5
GRP TP Defi ne
Access Comb
Lock 254
“Access Options” has 5 main functions:
Defi ne TP To define time zones unit in Access Option.
User Acc Opts To process correlative setting according to user’s requirement.
GRP TP Defi ne To define group time zones, a group can support up to 3 different time zones.
Access Comb
different groups.
Lock To control time to open electronic lock. The value 250 represents (5 sec),
200 (4 sec), 150 (3 sec), 100 (2 sec) and 50 (1 sec).
To define different Time Zone combinations, and each combination is composed of
29
VERIFICATION FLOW OF ACCESS OPTIONS
User presses fingerprint
No
Record captured User TP GRP TP
but can’t unlock door Yes No
Yes
No
TimeZone Deny Effective TP
Yes
Voice prompts “Thank you” No User GRP in
to confirm success unlocking Comb
Yes
Record captured
and door opened Satisfy certain No
unlocking combination Next GRP user
Yes
combine to unlock door
If a user verifies his fingerprint and he is the user assigned in the time zone, the system will check
whether the user is included in the user group of unlocking combination. If yes, he has to satisfy
certain unlocking combination for the door to be unlocked. If he does not satisfy the unlocking
combination required, he will be denied access and he needs to be verified again.
If the user is in the time zone but not included in the effective time zone, he will be denied entry but
the data of his fingerprint will be recorded as data for time & attendance.
30
If the user is included in the time zone but not included in the user group for unlocking combination, the user’s data will only be recorded as time & attendance data and he will be denied
access.
FUNCTION DESCRIPTION DEFINITION OF TIME ZONE
Time Zone Range of time specified for access options. The system can define a maximum of 50
Time Region A certain period of time with a format of HH:MM – HH:MM, operates in 24 hours
• Enter “Defi ne TP” and screen displays as follows:
Press “OK” to enter settings of time zone 1 and the screen will display as follow:
Defi ne TP 5
4Time Zone No
ESC OK
Definition of time zone 1 above is all-day open, i.e. factory default status.
• For example:
Users are allowed to access from 08:30-18:00 during work time from Monday to Friday.
Saturdays and Sundays are off day in which the users are not allowed any entry.
Users are allowed to redefine the time zones depending to their practical requirements.
Def TP 1 5
Sun 23:59-00:00
Mon 08:30-18:00
Tue 08:30-18:00
time zones. Each user can set a maximum of 3 time zones.
format and accurate to the minutes. For each time zone, 7 time regions can be set.
Def TP 1 5
Sun 00:00-23:59
Mon 00:00-23:59
Tue 00:00-23:59
Def TP 1 5
Tue 08:30-18:00
Wed 08:30-18:00
Thu 08:30-18:00
Def TP 1 5
Tue 00:00-23:59
Wed 00:00-23:59
Thu 00:00-23:59
Def TP 1 5
Thu 08:30-18:00
Fri 08:30-18:00
Sat
23:59-00:00
Def TP 1 5
Thu 00:00-23:59
Fri 00:00-23:59
Sat 00:00-23:59
31
DEFINITION OF GROUPING FUNCTION
Grouping function can segregate users into group and combine different groups into different
unlocking combinations. The function provides convenience to grouping management of Access
Options. The grouping function can combine as many unlocking combinations as possible from
the five groups. New registered user default belongs to Group 1 but the users in Group 1 can be
relocated into another group.
• Enter “GRP 1 TP Defi ne” and screen displays as follows:
GRP TP Defi ne 5
Group No.
1
ESC OK
Press OK to enter
GRP1 Dfl t TP 5
TP 1 1
TP 2 8
TP 3 40
There are 3 time zones in GRP TP Define. Relationship amongst these 3 time zones is “OR”. Group 1
is effective in time zone 1, 8 and 40.
• Enter “GRP 2 Dfl t TP” and screen displays as follows:
GRP TP Defi ne 5
Group No.
2
ESC OK
Press OK to enter
GRP1 Dfl t TP 5
TP 1 1
TP 2 8
TP 3 40
Setting of time zone of group 2:
From the diagram shown above, Group 2 is effective in time zone 2, 10 and 38.
USER ACCESS OPTIONS
User Access Options is to process correlative setting according to user’s requirements.
• Enter Access Options menu to check user’s Access Options status.
User Access Options include user grouping setting, use group time zone and user time zone
Grouping divides registered users into several groups making it managable.
Use group time zone is whether the user uses default time zone of the belonged group.
User time zone is for user to set user’s unlocking time, and select number of time zone
already being set.
32
Relationships between Use Group Time Zone and User Time Zone
Note
Zone”
only have impact on the following user time zone:
use group time zone is “Yes”, then user time zone will automatically be assigned the value
• If
of serial number of time zone of belonged group (group time zone should be set in advance).
User Time Zone is changed, then use group time zone automatically be changed to “No”.
• If
Yes and No in “Use Group Time
• Example of settings:
The following example is to set user 00001 and 00002 to group 1 and group 2, respectively.
* Enter setting interface of serial number 00001, and screen displays as the following:
Press “OK” to enter setting menu of use group time zone. Press “S” and “ T” keys and select
“Yes”. The screen will display as the followings:
User Acc Opts 5
Enroll ID: 00001
ESC OK
User 00001 Opt 5
Belong to GRP 2
Use GRP TPs No
TP 1 1
User 00001 Opt 5
TP 1 1
TP 2 40
TP 3 48
User of serial number 00001:
User’s belonged grouping is “1”, it uses time zone of group 1 (serial number of user time zone is
serial number of group time zone).
• User 00001 is effective in time zone 1, 8 and 48.
* Enter setting the interface of serial number 00002, and screen will display as the followings:
Press OK to enter.
If serial number of user time zone is 1 or 20, then use group time zone automatically change
to “No”.
User Acc Opts 5
Enroll ID: 00002
ESC OK
User 00002 Opt 5
Belong to GRP 2
Use GRP TPs No
TP 1 1
User 00002 Opt 5
TP 1 1
TP 2 20
TP 3
33
User of serial number 00002:
The user belongs to Group 2, he does not belong to any Group Time Zone but his effective time
zones are 1 and 20.
When he wants to use group time zone, select “Yes”. In user time zone, serial number of group
time zone will be automatically assigned the value if serial number of group time zone. In contrary,
if a user wants to use user time zone, just directly modify the serial number in user time zone and
use group time zone will automatically change to “No”.
ACCESS COMB
In order to allow user to use different time zone groups, please set the followings accordingly:
• Comb1 value set to 1 • Comb4 value set to 4
• Comb2 value set to 2 • Comb5 value set to 5
• Comb3 value set to 3
Access Options 5
4 DSen Delay 10
DSen Mode NC
DSen Alarm
Access Options 5
DSen Delay 10
4 DSen Mode NC
DSen Alarm
Access Options 5
DSen Delay 10
DSen Mode NC
4 DSen Alarm
34
DSEN. DELAY (Door sensor delay)
DSen. Delay can be configured to alert users if a door is not closing well
after a time period and the input is in second format. Door sensor must
be installed prior to activation of this option.
DSEN. MODE (Door sensor mode)
DSen Mode to configure the time for internal buzzer to alert user if door
is not closing well. You must install door sensor to activate this option.
DSEN. ALARM (Door sensor alarm)
DSen. Alarm can be configured to alert users if a door is not closing well
after a time period.
DURESS OPTIONS
The Q2 will trigger the alarm system after a duress fingerprint is verified successfully.
MANAGEMENT OF DURESS FINGERPRINT
Duress FP 5
4 New Enrollment
Def. Duress FP
Undef Duress FP
Enrollment of Duress Finger Allow enrollment of new fingerprint as duress fingerprints. Procedure
for enrolling duress fingerprint is the same as normal enrollment.
Defi ne Duress Finger Define fingerprints to become duress fingerprint. User could use the same fin-
Duress FP 5
New Enrollment
4 Def. Duress FP
Undef Duress FP
gerprint for normal activity to become duress fingerprints. Recommended to
define backup finger as duress finger.
Note
Duress FP 5
New Enrollment
Def. Duress FP
4 Undef Duress FP
Do not use duress finger to clock in or out. Duress finger is
only used in Q2 to send signal to alarm system.
Duress FP 5
Def. Duress FP
Undef Duress FP
4 Undef. All
Undefi ned Duress Finger To delete duress fingerprint. User is still able to use the particular fingerprint to
To delete all duress fingerprints in the reader.
Delete all
Duress Options 5
Duress FP
4 Help Key Y
1:1 Trug N
clock in and out.
Help Key
You may choose to change the Help Key to “Yes”. Please hold down “6”
key for 3 seconds followed by the duress fingerprints verification. Success in duress fingerprint verification could trigger the alarm system.
35
Trigger Method
Duress Options 5
Duress FP
Help Key N
4 1:1 TrIg Y
There are 3 types of trigger method, which are:
Duress Options 5
Duress FP N
1:1 TrIg N
4 1:N TrIg Y
Duress Options 5
1:1 TrIg N
1:N TrIg N
4 Pwd TrIg Y
1:1 Trigger To trigger alarm by using 1:1 fingerprint verification. Use 1:N matching or password
1:N Trigger To trigger alarm by using 1:N fingerprint verification. Use 1:1 matching or password
Password Trigger To trigger alarm by using password verification. Use fingerprint verification during nor-
verification during normal operation to avoid conflict.
verification during normal operation to avoid conflict.
mal operation to avoid conflict.
You may choose only one method or all methods.
Alarm Delay
The timer could be configured to set off the alarm after successful verification on fingerprint. The
time range is from 0 to 255 seconds.
Duress Options 5
1:1 TrIg N
Pwd TrIg N
4 Alam Delay 10
36
Q2 models are provided with output for alarm system. Two types of signal
could be used:
• NO (Normally Open)
• NC (Normally Close)
Consult your installer for more details.
5 • THE OTHER FUNCTIONS
PEN DRIVE MANAGEMENT
PenDrive Mng 6
4
DwnLoad AttLog
DwnLoad User
UpLoad User
DwnLoad AttLog to download transaction logs into USB flash disk and transfer into IPTime.
DwnLoad User to download users into USB flash disk and transfer into IPTime.
Upload User to copy users from IPTime and transfer to reader.
Upload Firmware to update the firmware version of reader. You need to get the firmware update file
from your resellers and copy into USB flash disk.
If Q2 is installed far from a PC or encountering cabling problem that is
causing disruption of data download, user can transfer data via USB
flash disk (Pen Drive). The functions in the USB Flash disk include:
37
SYSTEM OPTION
Options 6
4 System Opt
Power Mng
Comm Opt
Reset Opts to restore all settings back to original factory settings
Del Attlogs to clear all attendance log stored in reader
Clear all Data to clear all user data (i.e user name, ID number)
Clr Admin Pri to clear administrator’s privilege
Show Score to show the quality of image captured during verification, the maximum is 50
Match Thr to configure sensitivity of the optical sensor for 1:N matching
1:1 Thr to configure sensitivity of optical sensor for 1:1 matching
System option enables user to configure the following areas:
• Date & Time Setting
• Date & Time Format
• Languages
• Advance Options
COMMUNICATION OPTION
Options 6
System Opt
Power Mng
4 Comm Opt
Baud rate to adjust baud rate of connection with RS232 or RS485
Dev num the number of reader in an installed environment
IP Addr to configure the IP address of reader
Net speed to adjust the speed connection of Ethernet
Netmask to configure netmask to suit reader into local area network.
Gateway to configure gateway to suit reader into local area network.
Ethernet to enable or disable Ethernet as communication method
This is to configure communication settings of Q2 readers. User can
choose the type of communication (TCP/IP, RS232 or RS458). Improper settings will cause connection to computer to fail.
Those options are:
38
RS 232 to enable or disable RS232 as communication method
RS 485 to enable or disable RS485 as communication method
COMM key communication key between reader and software, always set to “0”
LOG OPTION
Options 6
Power Mng
Comm Opt
4 Log Opt
Alm SuperLog
Alm AttLog
ReCheck Min
to instruct reader to alert user if the transaction storage of administrator login is less
to instruct reader to update clocking times of all user in a time interval, default is 10
AUTO TEST
Options 6
Comm Opt
Log Opt
4 Auto test
If reader has capacity storage limit of a maximum 50,000 transaction
logs and to ensure that all transactions are intact in the reader, user can
adjust the warning level of transaction storage to for example 40,000
or 45,000. When the transaction storage reaches the warning level,
reader will alert users with a beep.
than as configured, default is 99.
to instruct reader to alert user if the transaction storage is less than as configured,
default is 99.
minutes.
This option allows Q2 resellers/technician to run test to the reader to
identify any error. Please do not run test without guidance/supervision
from Q2 resellers/technicians.
39
SYSTEM INFO
Options 6
Log Opt
Auto test
4 Sys Info
User Cnt to show total of users in reader
FP Cnt to show total of fingerprints templates in reader
Att Log to show total of attendance log in reader
Admin Cnt to show total of administrators in reader
Pwd Usr to show total of password users in reader
Super Logs this item is used by Q2 technicians for testing purpose
Free Space Inf to show empty spaces which are available in reader
Dev Info FPCnt (100) to show the number of fingerprints templates stored in reader
AttLog (10k) to show the amount of attendance log could bestored in reader
Super Logs for testing purpose
Manu time manufacturing time of reader
Serial Num serial number of reader
Manufacturer name of manufacturer
Device name name of reader
Alg Version to show the algorithm version use by the reader
Firmware ver to show the firmware version use by the reader
User may check the information stored in the reader under this option.
The information includes:
40
6 •INSTALLATION & COMMUNICATIONS (For Installer only)
This Chapter is meant for qualified installer only. The installation of Q2 reader shall be handled by a well-
Note
trained installer. If you are not a qualified installer, you can ignore this Chapter or this Chapter serves as
reference for all types of connections available for the Q2 reader only.
C2 CONTROLLER
The C2 controller is bundled with Q2 fingerprint reader.
1. To power on the Q2 fingerprint reader
2. To control door lock accessories
3. To provide communication between Q2 reader and RS232, RS485 or TCP/IP
4. To output signal to trigger bell to ring
5. To output signal to trigger alarm system
• Power Supply
8-Pin Line Port •
Located at the back of the
Communication C2 Controller.
This port connects to the back
of the reader using the straight
RJ45 cable provided. The distance from the controller to
the reader is recommended to
be not more than 30meters.
• Bell and Alarm Output Connectors
You can link the C2 controller to bell or alarm system. The connectors are hidden inside the C2 controller, to avoid outside interruption.
Open the controller to see the connectors.
Plug in the power cable provided
here for supply of electricity to the
reader.
41
• TCP/IP Port
A straight RJ45 cable is used to connect
to a network switch/hub. A crossover
RJ45 cable is used instead to connect
directly to a PC network port.
Lock Control •
This port allows you to connect to an optional electromagnetic door (EM lock)
and door push button.
• Serial Port
RS232 is a serial communication cable used to connect
from this port at one end to a serial port of a PC at another end. RS485 cable extender should be connected to
this port and the other end should connect to an optional
RS232/RS485 Data Converter before it can be connected to the serial port of a PC.
NO => door lock +
COM => Door lock-
NC => N/A Power supply
PUSH => push button 220 V
GND => push button
Bell and Alarm
RS232/485 connector
TCP/IP To reader
The diagram of an C2 Controller and its points of connections.
42
POWER SUPPLY CONNECTION
AC110-220V
Power Source C2 Controller Q2 Reader
Power Cable Direct Cable
1. Connect power cable from power source (AC110~240V) to C2 controller.
2. Connect direct cable from C2 controller to Q2.
3. Turn on the power source and Q2 will start.
COMMUNICATION CONNECTION
Q2 model be connected to computer by four ways:
IP Addr
192. 168. 1.201
1. Setup the IP address by network configuration
The machine default IP address is 192.168.1.201; this is a legal and
ESC OK
Comm Opt u
4Ethernet Yes
RS232 No
RS485 No
2. Setup of Ethernet.
Access Menu select “Options” > “Comm. Opt” > “Ethernet”, select
Note
3. Turn the power off.
When RS232/RS485/Ethernet is
enabled, only the Ethernet function
4. Plug the network plug to the Ethernet interface.
will be enabled while the RS232/
RS485 will be disabled.
5. Turn the power on.
TCP/IP Connection
available IP address in many LAN environment. If the host IP address
is 192.168.1.X and it is in the same network region, then this IP can
be used directly. If not, please make sure that you have changed the
IP address accordingly.
“Yes” to enable Ethernet function.
43
Direct Cable Cross Cable
Q2 Reader C2 Controller PC
Ethernet 10/100Base-T Crossover Cable
1 8
This cable can be used to cascade hubs, or for connecting two Ethernet stations back-to-back without a hub. It works with both 10Base-T and
100Base-TX.
TOP
FRONT
1 8
Joint 1 Pin Joint 2 Pin
TX+ 1 • • 3 RX+
TX- 2
RX+ 3
RX- 6
• • 6 RX-
• • 1 TX+
• • 2 TX-
Ethernet 10/100Base-T Straight Thru Cable
This cable will work with both 10Base-T and 100Base-TX and is used to connect a network interface card to a hub or network outlet. These cables are sometimes called “whips”.
Connector Pin Cable Color Connector
TX+ 1
TX- 2
RX+ 3
4
5
RX- 6
7
8
• White/Orange • 1 TX+
• Orange • 2 TX-
• White/Green • 3 RX+
• Blue • 4
• White/Blue • 5
• Green • 6 RX-
• White/Brown • 7
• Brown • 8
44
Comm Opt u
4RS232 Yes
RS485 Yes
RS232 Connection
1. Setup of RS232
Access to Menu, select “Options” > “Comm. Opt” > “RS232”, select
“Yes” to enable RS232 function.
Note
When RS232 function
is enabled, the Ethernet will be disabled.
2. Turn off the reader.
3. Plug the RS232 cable to the RS232 port of the PC.
4. Plug the RS232 other end to the RS232 joint.
5. Turn the power on.
Q2 Reader C2 Controller RS232 cable PC
RS485 Single Connection
1. Setup of RS485
Comm Opt u
Access Menu, select “Options” > “Comm. Opt”
4RS232 Yes
4RS485 Yes
2. Turn off the reader.
3. Plug the RS485 cable extender to the connector. Connect another
end of the cable to the RS232/485 data converter.
4. Connect the RS485 data converter to the RS232 port of PC.
5. Turn the power on.
> “RS485”, select “Yes” to enable RS485
function.
Note
When RS485 function is enabled, the
Ethernet will be
disabled.
Note
The RS232/ 485
converter is an optional component.
45
RX+
RX-
Q2 Reader C2 Controller RS232/RS485 RS232 cable PC
Data converter
RS485 Network Connection
1. Setup of RS485
Comm Opt u
Access Menu, select “Options” > “Comm. Opt”
4RS232 Yes
4RS485 Yes
> “RS485”, select “Yes” to enable RS485
function.
Note
When the RS485
function is enabled,
the Ethernet will be
disabled.
2. Turn off the reader.
3. Plug the RS485 cable extender to the RS232/485 port on the Power Controller,
and another end of the cable to the RS232/485 network.
4. Connect computer to the RS485 network with the RS232/485 converter.
5. Turn the power on.
RX+
RX-
Q2 Reader C2 Controller RS232/RS485 RS232 cable PC
Data converter
46
ACCESS CONNECTION
Normally Closed Lock Connection
NC
COM
NO
C2 Controller
BUT
GND
Normally Closed Open Connection
NC
COM
NO
C2 Controller
BUT
GND
Release
button
Release
button
+
EM lock
Emergency
2
break glass
3
A
Key switch
C
+
EM lock
Emergency
1
break glass
3
B
Key switch
B
(NC)
(NC)
(NC)
(NO)
(NO)
(NO)
47
APPENDIX •TROUBLESHOOTING
1. Where is the ON/OFF button for Q2? The Q2 models
are not equipped with any ON/OFF button. Once the power
supply is turned on, the reader will be turned on and if the
power supply is turned off, the reader follows.
2. I cannot connect the reader to the PC. Every time
I try, the software prompts “Unable to connect” message. What should I do?
settings in Menu > Option > Comm. Opt. Please see more
details in page 43, Connection to Computer.
Please check communication
3.The reader has diffi culty recognizing my fi nger-
print. It takes many tries before I am verifi ed. What
should I do?
oily or too dirty because the oil and dirt will cover the minutiae
points of the fingerprints, thus making reading difficult. Make
sure the Q2 reader is not facing direct sunlight because it will
disturb the reading of the sensor. To deal with light interference, cover the reading area when you want to verify your fingerprint. If this occurred often, kindly ask for re-registration.
Please make sure that your finger is not too
4.Alarm goes off every time when I place fi nger
on the sensor. Why did such thing occur and what
should I do?
ress finger. Once a duress finger is verified, it will trigger the
reader to activate the alarm. To undefine your finger as a
duress finger, follow these steps: Menu > Option > Access
options > Duress Option > Duress FP > Undef Duress FP >
Enter your user ID.
The finger you used was defined as a du-
5. Every time I verify my fi nger at the reader, it veri-
fi es my fi ngerprint but it prompts, “The clock is full”.
Why is that?
storage of the reader is full. You can either download all
transaction data by using IPTime software, and software will
clear off this storage after download. Or you can manually
purge the data in Advance Option > Del Attg Log.
48
This voice message indicates the transaction
6.The reader is accidentally turned off by a staff.
Would we lose all the transaction data and fi nger-
prints in that reader?
in the reader is safe in the event of power shutdown because
all the information is stored in the memory of the reader. This
information can only be deleted via software or it can be
manually purged in Advance option.
7.The door sensor is connected to the reader. How
could I activate the door sensor function?
tivate the door sensor option by following these steps: Menu
> Option > Access option > Dsen Mode > NC/NO. To con-
figure the timer of the door sensor: Menu > Option > Access
Option > Dsen Delay > Enter value.
8.I did not want to use the door sensor with reader
but when I removed the door sensor, the reader was
triggered and the alarm went off. What should I do to
completely remove the door sensor?
the door sensor option in reader by following these steps:
Menu > Option > Access Option > Dsen mode > NONE.
9.During enrollment I heard “duplicate fi nger”. Why
was that?
user if the enrolling finger is found to have existed in the
reader. User must use other finger to enroll.
10.When the reader is turned on, the red LED is
blinking all the time. Is there any problem with the
There is nothing wrong with the reader. The green
reader?
LED blinks to indicate reader is on standby. When a fingerprint is verified, the LED will turn green to indicate successful
verification.
11. I waved my RFID card to a reader but it did not
respond. What could be the reason?
that your RFID card is registered to the reader, before you
use it. Please also make sure that your user ID is assigned
into the verification group that supports RFID card.
All transaction data and fingerprints
You can ac-
You must disable
The “duplicate finger” voice message is to alert
Please make sure
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