FingerTec Face ID 4 User Manual

Face Recognition System for

Time Attendance

User Guide

CONTENTS

3-4 CHAPTER 1 •

GETTING STARTED

Viewing the User Guide on the Internet

Included Accessories
Included Printed Materials
Installation Tips
Activating Terminal

Registering Warranty

58 CHAPTER 2 • BASICS

Introduction

Overview
The Display of LCD Panel
Main Menu
Touch Keypad
Keyboard
Date/Time
Voice Control
Security Features
Cleaning
Restarting and Resetting

912 CHAPTER 3 • CONNECTION

 SYNCING TERMINALS

Installation
Mount on Wall
Communication Diagrams
Description of Available Connections
TCMS V2 Online Activation
Installation and Setup of TCMS V2
Connecting The Terminals to TCMS V2
Using USB to Download/Upload Data
Communication Key

16-18 CHAPTER 5 • SYSTEM

General Settings
Display Settings
Face Settings
Log Settings
System Information

1920 CHAPTER 6 • DATA
Deleting Transaction Logs
Deleting All Data

21 CHAPTER 7 • USB

Understanding the Need for USB Flash Disk
Type of USB
Downloading Attendance Logs
Downloading User Data
Uploading User Data from USB to Terminal
Uploading User Photo

22 CHAPTER 8 • SHORTCUT KEY

Shortcut Keys in Short

Configuring Shortcut Keys

23 CHAPTER 9 • AUTO TEST

Who should do the Auto Test?

Is the Screen OK?
Checking the Voice Message
Checking the Infrared Camera
Is the Time Accurate?

24 CHAPTER 10 • CALIBRATION

Calibrating Screen Sensitivity to Default Level

1315 CHAPTER 4 • USER

Enrolling Users
Voice / Message
Face Verification
Adding User Information
Deleting User
Access Level/Privilege

25 CHAPTER 11 • BELL

Definition of Schedule Bell

Inserting Day and Time to Trigger Schedule Bell
Determining the Ring Type of Schedule Bell
Repetition
State

26 TROUBLESHOOTING

CONTENTS CONTENTS

1 • GETTING STARTED

Viewing the User Guide on the Internet

The User Guide is available in the package when you purchase the product. The User
Guide is also published online at fingertec.com and user.fingertec.com. Choose the
language you prefer to view the User Guide in.

Included Accessories

Metal Back Plate

Secure this plate on top of the rubber cushion and place the ter­minal onto it.

USB Extension

To connect to the USB port
of a computer for upload-

RFID Cards (5 pcs)

FingerTec provides extra cards for

RFID (5pcs) and Mifare Card, (1pc).
ing and downloading of
data.

A Packet of Bolts

Use the bolts to mount the back
plate of the terminal on the wall.

T10 Screwdriver

T10 screwdriver to open the
back plate of the terminal for
installation.

Stylus

For easy navigation on the
touch screen LCD panel.

DC 12V Power Adaptor

Connect the power adapter to
the terminal and plug it into
a standard power outlet to
charge the terminal.

1
0

1
1

1

2

3

2
5

1
2

Measurement Tape

To measure the installation
height to achieve optimum
performance for terminal.

Connectors

To connect the wires to a door
lock or a doorbell if required.

3

Included Printed Materials

• FingerTec Comprehensive DVD

• Quick Start Guide

• User Enrollment Template Form

• Warranty Card

Installation Tips

Best installation location for Face ID 4:

1. Avoid facing strong sunlight.

2. Must be at least 2 meters away from any strong
light source e.g. fluorescent ceiling light

3. The height must be at least 1.2m from the ground
level to the Face ID 4 camera.

Activating Terminal

Every FingerTec access control model comes bundled with a unique license key. To start
using the terminal with TCMS V2, you must connect the terminal to TCMS V2 and per­form online activation. TCMS V2 reads the serial number of your terminal and sends it for
verification at the FingerTec server via Internet.

In case you do not have an Internet connection, you would need to do offline activation.
Please send the serial number and models of your terminals to your local resellers or sup-

[e-mail] to request for a product key and activation key.

Registering Warranty

Make sure that you register your Face ID 4 warranty with us at fingertec.com/ver2/

english/e_main.html#.

CONTENTS CONTENTS

4

2 • BASICS

Introduction

Introducing Face ID 4, the new facial recognition technology product combined
with card technology. Face ID 4 can identify an identity in split seconds without any
contact or hassle. It only requires a user to look at the machine to get verified.

Face ID 4 is loaded with powerful microprocessor that can process facial authentica
tion method for accurate personal identification and for collection of precise data
for time attendance and door access. In addition, the Face ID 4 terminal accepts card
verification as an added security measure. If you are looking for a contactless, hassle
free biometrics product, choose Face ID 4. With one look you are good to go!

Overview

LED Light Indicator

-

Restart

w

sup po rt@ fin ge rte c.c om

Speaker

Micro USB port

Touch Screen

LCD

Twin Face Camera

Card Induction

Area

USB Port

Restart Button

Item Function

Card Induction Area Read the card information based on the card system of Face ID 4.

Touch Screen LCD Touch to access into Face ID 4 system to do configuration.

LED Light Indicator Indicate the status of reader. Green indicates standby mode or verification is suc-

cessful. Red indicates problem or verification has failed.

Speaker Emit instructions from Face ID 4.

Twin Face Camera Capture face images in a few directions.

Reset Button To restart the machine.

USB Port Connect the USB flash disk to download/upload data from/to Face ID 4.

Micro USB Port Connect Face ID 4 directly to pc/laptop to download/upload data with TCMS V2.

5

The Display of LCD Panel

Take a closer look at the touch screen LCD panel for some basic and important
information. Press moderately on the LCD when input commands to maintain a
longer lifespan of the terminal. Clean the camera area with a microfiber cloth to
maintain the performance of face scanning.

STANDBY MODE ENROLLMENT MODE

Date/Day

w

Menu button to access
into the system.

Time

Terminal is
in standby
mode, ready
for scanning.

Tap to view
the keypad.

159

Exit

Status bar to indicate the quality of the captured
image; the higher the number, the better the im­age.

Displays image
of user captured
during enrollment.
Position your eye
to appear in this
area.

Progress bar to
indicate progress of
facial enrollment.

VERIFICATION MODE SUCCESSFUL VERIFICATION MODE

Display image

142

of user during
enrollment.
Adjust your
position so your
face appears in
this area.

User ID: 3

Rose phillip

Name:

[16 : 55] Verified.

The system will
display your photo,
user ID and name
after verifying your
identity.

Status bar to indicate the quality of
the captured image; the higher the
number, the better the image.

CONTENTS CONTENTS

6

Main Menu

New User: Add new user to the Face ID 4.
User: Enroll, edit, delete and insert user information from

User icon. The Face ID 4 allows storage of 400 facial im-

New User User Connection

ages.

Connection: Setup the Face ID 4 communication with com-

puter through LAN. Set communication with a computer for

System Data Date/Time

a secure data transfer.

System: Configure the settings of the Face ID 4 including

Auto Test USB Sys Info

attendance and update settings.

Data: Check user attendance and transaction logs that are

available in the Face ID 4 and perform housekeeping of the
terminal.

Date/Time: Shortcut to set date/time into the Face ID 4.
Auto Test: Run tests on the Face ID 4 to diagnose the terminal on various aspects.
USB: Transfer data to and from the Face ID 4 using a USB flash disk.
Sys Info: Show basic information of the Face ID 4 and its storage status.

Touch Keypad

Press 1:1 to view the touch keypad. You can input informa­tion into the Face ID 4 through the touch keypad. It contains
numbers from 0-9, Cancel, and Backspace buttons.

Keyboard

Use the onscreen QWERTY keyboard to type in alphabet
and number input into the Face ID4.

Type Upper Case: Tap the arrow pointing up on the left

corner of the keyboard to change the lowercase to upper
case.

Type Number: Tap the 123 key to change the keyboard to

display numbers.

Return: Tap Enter to return. Tap X on the keyboard top right

corner when you are done using the onscreen keyboard.

7

Date/Time

The Face ID 4 displays date and time at the home screen. Choose a date and time for­mat based on your preference. Press Menu > Date/Time > Select value > Save. You can
select the time format to be either the 12-hour format or the 24-hour format.

Voice Control

Voice Control lets you control the level of volume emitted by the Face ID 4.
Turn On/Off – The Face ID 4 lets you to turn on/off the voice based on your preference.
Press Menu > System > General > Voice Prompts > On/Off >Save.

Adjust Volume: The default volume of the Face ID 4 voice is Mid (medium). To sustain

the performance of speaker in Face ID, the volume is recommended to remain at Mid
value. To adjust the volume Press Menu > System > General > Volume > Select Low |
Mid |High

Security Features

Security features help protect the information in the Face ID 4 from being accessed
by others.

Admin Affirm: Register an administrator into the system by enrolling a face or pass-

word to a user ID. Press Menu > New User > Privilege: Administrator > Choose enroll­ment method > Save.

After enrolling an administrator, the main menu can only be accessed by administrator.

Tamper Switch: The Face ID 4 comes with a tamper switch located at the rear of the

terminal. During installation, the tamper switch is compressed against the back plate.
Any attempt to dismantle the Face ID 4 will trigger the internal alarm and the LCD
panel will display “System Broken” to notify users.

Cleaning

Please turn off the terminal before cleaning it.

Clean Touch Panel: Use a microfiber cloth to clean the Face ID 4. Do not use any liquids,

household cleaners, aerosol spray, solvents, alcohol, ammonia and abrasive solutions
to clean the touch screen panel of the Face ID 4 because it could damage the panel.

Restarting and Resetting

If something isn’t working right, try restarting or resetting the Face ID 4.

Restarting the Terminal: At the botton of Face ID4, look for the Restart button use a

pin, press the button once to restart the terminal.

Resetting the Terminal: Go to Menu > Data and click on Restore to Factory Settings.

Press Yes to confirm. Resetting of Face ID 4 will cause all your settings to return to the
original factory settings.

CONTENTS CONTENTS

8

3 • CONNECTION – SYNCING TERMINALS

Installation

FingerTec terminals offer several connections for power and communications. To in­stall the Face ID 4, follow the instructions below.

Mount On Wall

Attach the back plate
on to the wall securely
and attach the ter­minal on to the back
plate when mounting
it on the wall.

Back Plate

4 feet / 1.2 meter

(recommended)

support @finger tec.com

Communication Diagrams

Connection points for power and communication are available at the back of the
terminal. Refer to the following diagrams for the correct installations.

TCP/IP Port

TCP/IP

DC12V 3A
Power Supply

9

Descriptions of Available Connections

USB PORT

Linking with USB flash disk for remote data transfer.

1 8

TOP

FRONT

1 8

TCP/IP PORT

Connect with a CAT 5 cable for LAN connection, one end to terminal’s port and
another end to the computer’s TCP/IP Port.

TCP/IP for Single Connection

Linking the terminal to a single computer using TCP/IP
requires Ethernet 10/100Base-T Crossover Cable. The
cable can be used to cascade hubs or to connect Ether­net stations back-to-back without a hub. It works with
both 10Base-T and 100Base-TX.

TCP/IP for Network Connection

Linking the terminals to multiple computers using TCP/IP requires Ethernet 10/100Base-T Straight Thru
Cable or “whips”. The cable works with both 10Base-T and 100Base-TX, connecting a network interface
card to a hub or network outlet.

JOINT 1 PIN JOINT 2 PIN

TX+ 1

TX- 2

RX+ 3

RX- 6

• •

• •

• •

• •

3 RX+
6 RX-
1 TX+
2 TX-

CONNECTOR PIN CABLE COLOR CONNECTOR

TX+ 1• White/ Orange
TX- 2
RX+ 3
4• Blue
5
RX- 6
7
8

Orange

•

White/Gre en

•

White/Blue

•

Green

•

White/ Brown

•

Brown

•

1 TX+

•

2 TX-

•

3 RX+

•

4

•

5

•

6 RX-

•

7

•

8

•

POWER SUPPLY PORT

Insert the Power Adapter point to this port for power.

ACCESS CONNECTION (Only applices to Face ID 4d)

Links the terminal to a door lock system.

NOTE

CONTENTS CONTENTS

10

Link all cables to the correct connection point(s) before attempting to connect the
terminals to the software.

TCMS V2 Online Activation

TCMS V2 is a genuine software by FingerTec. Every FingerTec access control model
comes bundled with a unique license key. To start using the terminal with TCMS
V2, you must connect the terminal to TCMS V2 and perform online activation.
TCMS V2 reads the serial number of your terminal and sends it for verification at
the FingerTec server via Internet.

In case you do not have an Internet connection, you would need to do offline acti­vation. Please send the serial number and models of your terminals to your local re­sellers or [e-mail] to request for a product key and activation key.

Installation and Setup of TCMS V2

Install TCMS V2 in a PC that fulifills the software’s minimum requirements. Refer to

user.fingertec.com/user-promanual.htm for the TCMS V2 user guide online. Setup

Wizard will require you to do online activation before a connection can be estab­lished between TCMS V2 and the terminals.

Connecting Terminals to the TCMS V2

DETERMINING THE TERMINAL NUMBER

Identify the number of your terminals to differentiate them between one another.
TCMS V2 can connect up to 999 units of terminal. Press Menu > Options > Comm
Opt > Dev Num > Select the number.

USING TCP/IP

IP address is important, as it is a unique address of the terminal in LAN. Without
the IP address, locating the specific terminal is not possible. To input the IP ad-

dress of the terminal: Press Menu > Options > Comm Opt > IP Addr > Key in IP

address.

SETTING UP ETHERNET

It is important to setup the Ethernet to connect the terminals using TCP/IP connec­tion. Setting up the Ethernet is done by enabling the Ethernet function: Press
Menu > Options > Comm Opt > Ethernet > Yes.

Turn off the terminal after you have set the Ethernet setting to Yes. Now, plug-in
the network plug to the Ethernet interface and turn the power on.

Determining the Netmask, Gateway and NetSpeed: For TCP/IP connection,

please configure the netmask, gateway and netspeed for the terminal.

Press Menu > Options > Comm Opt > NetMask > Insert the numbers.

Press Menu > Options > Comm Opt > Gateway > Insert the numbers.

Press Menu > Options > Comm Opt > NetSpeed > Choose the speed of your Eth­ernet connection.

11

USING RS232 CONNECTION

For connection via RS232,baudrate is the determinant of communication speed be­tween the terminal and the software. The higher the baudrate, the faster the speed is.

To turn on RS232 connection and set the baudrate: Press Menu > Options > Comm

Opt > RS232 > Change the RS232 connection to Y.

To change baudrate: Press Menu > Options > Comm Opt > Baudrate > Change the

Baudrate accordingly.

USING RS485 CONNECTION

For connection via RS485, baudrate is also the determinant of communication speed
between the terminal and the software but the speed must be according to the speed
of theconverter. Check your converter for the speed.

To turn on RS485 connection and set the baudrate: Press Menu > Options > Comm

Opt > RS232 > Change the RS485 connection to Y.

To change baudrate: Press Menu > Options > Comm Opt > Baudrate > Change the

Baudrate accordingly.

Using USB to Download/Upload Data

A USB flash disk is useful in cases where the terminal is installed far from a PC or there
is a connection problem. To determine the type of USB flash disks compatible with the
terminal, please refer to this link at ngertec.com/newsletter/HL_74.html using USB

Press Menu > PenDrive Mgmt > Choose the operation that you want to carry out via
USB flash disk.

Communication Key

Since the software is controlled by an activation code and a product key, set the COMM
key to zero. Press Menu > Options > Comm Opt > COMM Key > Set to 0.

CONTENTS CONTENTS

12

4 • USER

Enrolling Users

The Face ID 4 can contain up to 400 face templates and 10,000 card users.

FACE ENROLLMENT

One face registration would take approximately 30 sec to complete. The terminal
snaps images of your face and generates a 3 dimensional template for storage. Dur
ing enrollment on the Face ID 4, please stand straight and do not move your face or
body, and make sure that your face is calm with no extreme expression. For height
between 150cm to 180cm, recommended distance between the Face ID 4 and user
is 0.5m.

To enroll face: Press Menu > New User > User ID > Insert User ID > Select Face > A

green rectangular box will be displayed on the screen > Align your eye position into
the green box > Adjust your head position to align your eyes into the green box >re­peat 2 times > Face enrollment is complete > Select Privilege > User > Save

CARD ENROLLMENT

The default card for the Face ID 4 is RFID. MiFare card system available upon re­quests.

To enroll card: Press Menu > New User > User ID > Insert User ID > Select Card >

Wave the card at the scanning area until the screen displays the Card ID > Select
Privilege > User > Save

PASSWORD ENROLLMENT

The Face ID 4 offers different enrollment methods and password can be used alone
or in combination with the face recognition methods. The maximum length of a
password is 8 digits.

To enroll password: Press Menu > New User > User ID > Insert User ID > Select

Password > Input password using the touch keypad > OK > Reconfirm password >
OK > Select Privilege > User > Save

-

Voice / Message

Voice / Message What Does It Mean?

“Verified” Identity verification is successful, the Face ID 4 stores the transac-

tion logs and opens the door (if connected to door access)

“Try again please” Identity verification failed because the face is not properly posi-

tioned, the template is not available in the Face ID 4 or the pass­word is incorrect.

13

Voice / Message What Does It Mean?

“Admin Affirm” You are not the administrator of the system and you cannot ac-

“Invalid ID” For 1:1 verification, User ID entered does not match the face.

cess Menu page.

Face Verication

1:N – 1:N verification does not require any input of your user ID. Stand in front of the

Face ID 4 until you can see the reflection of your face on the panel and look at the
cameras. The Face ID 4 takes a second to verify your face.

1:1 – 1:1 requires input of User ID before the Face ID 4 reads and verifies. Press 1:1

> Input ID on the screen > Press face icon > the Face ID 4 reads and verifies. Some
precautions have to be taken to get a good read everytime.

· Stand firm, do not move your head

· Do not cover your face

· Stay calm, do not make extreme facial expressions like sticking your tongue out or
cringing your face

· Do not stand too close or too far from the Face ID 4.

Adding User Information

User information can be added into the Face ID 4 via two ways. One is through the
terminal and another is through the TCMS V2. To add/change user information via
the Face ID 4, press Menu > User > Select Employee ID > Edit/Add > Save. To search
for users by name, click on the alphabets at the bottom of the screen.

Field What can you do?

USER ID Edit user ID based on your company’s employee numbering system. Max-

NAME Edit/Add name of in this field. Maximum number of characters is 24

FACE To show quantity of face templates store.

CARD Delete/Add Card

PASSWORD Delete/Add Password

PRIVILEGE Change privilege of users

imum length of user ID is 9 digit

It is recommended that the updating of user information be done through the TCMS
V2 software. After the information is updated, sync the TCMS V2 and the Face ID 4 to
display the information.

CONTENTS CONTENTS

14

Deleting User

Only an administrator can perform user deletion at the Face ID 4. To delete certain
user(s), press Menu > User > Select User ID to delete > Press Delete > Press Yes to
confirm > Press Delete another time for confirmation.

Access Level/Privilege

The Face ID 4 offers four types of access level or privilege.

PRIVILEGE USER ROLES

Normal User Only use the terminal to verify your identity. You cannot access into the

Enroller You are allowed to access into the menu to enroll user only.

Administrator You are allowed to access into the menu to enroll users only and edit sim-

Supervisor You are allowed to access into the menu to enroll users and edit settings

Menu and make changes on settings and system.

ple settings and system excluding access options and advanced options.

and system.

15

5 • SYSTEM

General Settings

ADJUSTING DATE/TIME

The Face ID 4 is a terminal that records time attendance and door access* activities

(*Face ID 4d only) of employees. Precision in time and date cannot be compromised

for the system to work efficiently. Adjust Date/Time according to your time zone.
Press Menu > Date/Time > Select Value >Save

DATE FORMAT

Date format can differ based on countries for example in America, month-date-year
format is used while in Asian countries the month comes first. Choose your date
format according to your preference. The default format is dd-mm-yy. Press Menu
> Date/Time > Select Format > Save

SOUND OF KEYBOARD

The Face ID 4 emits a sound when you press any of its buttons. To turn on/off the
keypad sound: Press Menu > System > General > Keyboard beep > On/Off > Save

VOICE

The Face ID 4 has certain voice commands to guide users, during enrollment and
to notify users during verification. Press Menu > System > General > Voice > On/Off
> Save

VOLUME LOW/MID/HIGH

Voice Control lets you control the level of volume emitted by Face ID 4. The default
volume of the Face ID 4 is Mid. To sustain the performance of speaker in Face ID
4, it’s recommended to stay at Mid. To adjust the volume, press Menu > System >
General > Volume > Low/Mid/High > Save

Display Settings

Customize the Face ID 4 display to your preference and requirements.

SYSTEM LANGUAGE

The Face ID 4 offers various languages to match your local requirements. A maxi­mum of 3 language packs are available in the Face ID 4 and it is set according to
your request during purchase. The default language is English. Press Menu > Sys­tem > Display > Language > Choose your language > Save

CONTENTS CONTENTS

16

VIEW TOOLBAR

You can choose to either hide or display the toolbar on
the screen.

Always Display: The toolbar will always be displayed at

the side of the screen.

Auto Hide: The toolbar is hidden and will reappear

when you touch the soft touch panel. Menu > System >
Display >Toolbar > Choose your style > Save

SLEEP TIME

Sleep time is a period before the Face ID 4 goes into
sleep mode. This setting is available as a power saving
feature of Face ID 4. The time range is from 0-99 min
utes. Menu > System > Display > Sleep Time > Deter­mine your time > Save

Face Settings

SETTING THRESHOLD

Threshold is a level of infrared scanner’s sensitivity. Threshold determines how
many percent of your face is being read by the system. The higher the threshold
level, the more percentage is being read, the more restricted the system. Configure
the threshold for 1:1 and 1:N methods.

For 1:1, the range is from 0-99 and the recommended value is 70.

For 1:N, the range is from 0-99 and the recommended value is 80.

Menu > System > Face > 1:1 Threshold/1:N Threshold > Input your value > Save

-

CAMERA EXPOSURE

You can adjust the light exposure level of infrared cameras in the Face ID 4. Im­proper value to the settings could affect the performance of the camera. The rec­ommended value is 320. Menu > System > Face > Exposure > Input your value >
Save

ADJUSTING IMAGE QUALITY

To determine the quality of face images captured by the Face ID 4 cameras during
enrollment and verification, you can adjust the quality - the recommended value is

80. Press Menu > System > Face > Quality > Input your value > Save

17

Log Settings

Every time the Face ID 4 is being used, transaction logs are kept in the memory.
These settings are for the Face ID 4 to regulate housekeeping of logs.

LOG ALERT

When log storage is at a certain level, users/administrator need to be alerted to
avoid underperformance of the terminal. The recommended value is 99. Menu >
System icon > Log Settings> Log Alert > Input your value > Save

• Dup Punch Period > 0 min

• Work code mode > None

• Card only > No

• Face detect interval > 2s

System Information

This option allows installers to check the information of the terminal including
storage, firmware, algorithm, etc. To retrieve the Face ID 4’s System Information.
Press Menu > Sys Info > Record/Device

RECORD

Shows free storage and used storage of the Face ID 4
detailing user count, admin count and password user. It
also displays other information such as face templates,
logs templates that been used and available.

DEVICE

4

Face VX8.0

Manufacturer

CONTENTS CONTENTS

18

A tap on device displays Device Name, Serial Number of
the terminal, MAC Address, Face Algorithm, Firmware
Version, Manufacturer and Manufactured time.

6 • DATA

Every time an enrollment is performed
or verification is done, a transaction log
is stored inside the Face ID 4. The data
contains Terminal ID, date, time, user ID
and transaction activities. For example,
0105021009000000000010000:

These logs need to be managed to maintain the effectiveness of the terminal. It is rec­ommended to do the housekeeping of data from the TCMS V2 software but there are 5
functions available in Data icon to enable you to manage your data in Face ID 4.

Description Code

Terminal ID 01
Date (ddmmyy) 050210
Time (hhmm) 0900
User ID 000000001
Transaction Code 00
Terminal Activity 00

Deleting Transaction Logs

Please make sure that you are certain when you want to do this operation. The logs
that are stored inside the terminal are the ones that have not been downloaded into
TCMS V2. Deleting the logs means that no backup data available.

If you are not using TCMS V2 software but a 3rd party software, make sure that you
have already downloaded the transactions before you proceed to delete.

Menu > Data > Delete Transactions > Confirmation is required (Yes/No)

Deleting All Data

This function allows you to delete all attendance data and user information in the ter­minal. Make sure that all user information has been backed up in TCMS V2 before per­forming this task. Menu > Data > Delete All Data > Confirmation is required (Yes/No)

MANAGING USER PRIVILEGE

There are 4 administrator privileges in the Face ID 4, supervisor, administrator enroller,
user. You can delete the administrator and supervisor privilege but without an admin­istrator, normal users can access the menu easily and interrupt the settings. Menu >
Data > Clear Administrator > Confirmation is required (Yes/No)

RESETTING TO FACTORY SETTINGS

There are some instances, which require you to restore the Face ID 4 to original factory
settings. Upon completion of this task, the Face ID 4 will no longer keep your settings
in all functions. Please redo all the settings to suit to your company’s requirements.

Menu > Data > Restore to Factory Settings > Confirmation is required (Yes/No)

19

DELETE RECORDS

In the event where you will not be using the TCMS V2 software to download records
or you do not need the transaction records, you may delete the records manually.
This is to avoid the records from exceeding the storage limit of the Face ID 4. Be
sides that, you will also need to delete the records if you are using a USB flash disk
to download transaction records from the Face ID 4 to avoid hang issue.

To delete the records: Press Menu > Data > Delete Transaction > OK to confirm.

-

CONTENTS CONTENTS

20

7 • USB

Understanding the Need for USB Flash Disk

Communication between the Face ID 4 and a PC is very important to upload and
download transaction data for time attendance and door access reports. The Face
ID 4 offers communication options such as LAN and USB (Universal Serial Bus)
connectivity. USB can connect Face ID with a computer for download and upload
of user information and transaction logs.

Type of USB

There are various types of USB flashdisks available in the market. The Face ID 4
can only work with USB flash disks that supports minimum Linux Kernel 2.4.x,
works fine with Imation, Transcend and Pen Drive (minimum support Linux Ker­nel 2.4.x) To determine the type of USB compatible by FingerTec terminal, please
refer to this link at fingertec.com/newsletter/HL_74.html

Downloading Attendance Logs

To download attendance logs from the Face ID 4 to the computer: Menu > USB >
Download Transactions. After the download process is complete, eject USB flask
disk from the Face ID 4 and connect it to your PC that has been installed with the
TCMS V2. Upload the data from the USB into the TCMS V2 for further processing.

Downloading User Data

Enrollment of user must be done at the Face ID 4 and during enrollment user
data such as name and user ID are inputted. To sync the data in the Face ID 4 and
computer: Menu > USB > Download User

Uploading User Data from USB to Terminal

While an administrator can input user data into the Face ID 4, the rest of the user
information is completed in TCMS V2. Get the latest updates of user information
from TCMS V2 to the Face ID 4 terminal using USB Flash Disk. Menu > USB > Up
load User

Uploading User Photo

User photo can be included in user information in TCMS V2. To get the same
photos being displayed when users gets verified, upload the user photo from the
TCMS V2 to Face ID. The size of each photo must be 320 x 240 resolution. To do it
using USB Flash Disk: Menu > USB > Upload User photo

-

21

8 • SHORTCUT KEY

Shortcut Keys in Short

Shortcut keys give you quick access to your most used functions. A total of 6
shortcut keys are an available for you to configure. They are labeled with defined
names and displayed on side of the screen.

Conguring Shortcut Keys

Menu > System > Shortcut Definition > Tap on the key one at a time and select the
function you want for the specific key > Save

Some of the functions you can configure for your shortcut keys include status key,
work code, viewing of sms.

CONTENTS CONTENTS

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9 • AUTO TEST

Who should do the Auto Test?

Auto Test page is to diagnose or analyze the conditions in the Face ID 4. There are
several tests available in the Auto Test page and only an administrator is allowed
to perform the tests. Before running any tests, kindly contact your reseller for
advice or you could email [e-mail].

Is the Screen OK?

Test Screen determines the quality and sensitivity of the Face ID 4 touch screen
panel. You will see lines of different colors; click the screen to continue testing. If
there’s a broken line or distorted colors on the screen, kindly send your Face ID 4
for repair. Menu > Auto Test > TFT Test

Checking the Voice Message

Test Voice determines the quality of the Face ID 4’s audio. Every click on the
screen will emit different voice message. If you find any distorted sound in any of
the voice message or instruction, kindly send your Face ID 4 for checking. Menu
> Auto Test > Test Voice

Checking the Infrared Camera

To know the condition of the infrared face scanner, you need to run face test. The
Face ID 4 will display 2 images of your face: color display and infrared. Make sure
both cameras capture and show your face image. Look at the infrared camera
capture image, make sure it is a square in the middle of the screen; you have to
look into the camera. If you can see your image in the square, the camera is work­ing fine. Check the quality status bar to adjust to the best capture image. Other­wise, kindly send your Face ID 4 for checking. Menu > Auto Test > Test Face

Is the Time Accurate?

Time is an essence in the Face ID 4 and it can’t be compromised. The Test Time
will display date, time, 0 (s): 0 (ms). Tap the screen to start the test. The 0 (s): 0
(ms) will start to run and every 10ms change the second to 1. If it doesn’t run well,
kindly send your Face ID 3 for checking. Menu > Auto Test > RTC Test

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10 • CALIBRATION

Calibrating Screen Sensitivity to Default Level

Menu > Auto Test > Calibration

The screen will display five dots, one at a time in all corners of the screen and one at
the center. You need to touch the center of the dot for the system to calibrate the
screen automatically. When the process is done, the screen will return to the main
menu.

CONTENTS CONTENTS

24

11 • BELL

Denition of Schedule Bell

Schedule bell is a function to alert employees or users at a certain time based on
your company’s scheduling and preference. For example, a group of employee’s
lunch time is at 10:30a.m while the other group is at 2:00p.m. The Face ID 4 offers
up to 15 schedules you can define.

Menu > Date/Time > Bell > Choose the options that you want to change and change
the value accordingly > Save

Inserting Day and Time to Trigger Schedule Bell

The screen displays 00:00 as default time. A tap on the selected bell will bring you
to another setting page. Input the day/time you want the bell to ring, day. The time
format is 24:00 hours.

Determining the Ring Type of Schedule Bell

The Face ID 4 offers various type of ringtones to choose from. A tap on the ringtone
will change the sound of the bell. Select the one you prefer.

Repetition

How many times do you want the bell to ring? A tap on the value will prompt the
keypad. Input the numbers and the bell will ring according to your settings.

State

You can enable or disable the schedule bell with a tap on Enable/Disable bar.

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TROUBLESHOOTING

“UNABLE TO CONNECT” APPEARS

When this message appears, it means that the settings for the Face ID 4 and the
computer are not properly done. Find out which method you are using to connect.
The Face ID 4 offers LAN and USB communication methods. Refer to Chapter 3 to
further understand the topic.

“ADMIN AFFIRM” APPEARS

You are not the administrator of this Face ID 4 terminal. Only an authorized admin­istrator of the system is allowed to access the Menu. Any attempt from a normal
user to access the Menu will prompt “Admin Affirm” message on the screen. In case
the administrator has resigned from the company, kindly contact your FingerTec
authorized reseller to access the terminal.

THE TERMINAL DOESN’T READ YOUR FACE

Have you stood properly with out making any facial expressions? Your position
from the camera must be in a proper distance from the camera. If you see your
reflection at the camera, you are at the right position. Now, were you making facial
expression during verification? Stay calm and look at the camera, and please do not
cover your face with anything. Have you tested the camera of the Face ID 4? The
camera might not be working properly. Test your camera’s performance. Refer to
Chapter 9 to Test the Face Camera.

THE LED IS BLINKING ALL THE TIME

You have nothing to worry about unless the blinking light is red. The green blinking
light is indicating that the terminal is in the standby mode. Red blinking light may
signal a problem in the Face ID 4. Contact your reseller for consultation.

RFID CARD DOESN’T RESPOND

Have you registered the card to the terminal? The card must be registered to the
Face ID 4 before the terminal could read the information in the card. Refer to chap
ter 4 User for card enrollment.

-

NO SOUND

Two possible causes for this problem: The Face ID 4 voice mode is silent. Perhaps

someone has turned off the voice in your Face ID 4 or reduced its volume to 0%.

Speaker is damaged. Once you have rectified the voice mode and the problem per­sists, proceed to test the voice (Chapter 9). If no voice is emitted, contact your local
reseller for support.

CONTENTS CONTENTS

26

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Copyright Notice & Disclaimer

COPYRIGHT NOTICE

All rights reserved. No part of this book may be reproduced or transmitted in any form or
by any means, electronic or mechanical, including photocopying, recording, or by any
information storage and retrieval system, without written permission from FingerTec
Worldwide Sdn Bhd. Every precaution has been made to supply complete and accurate
information. Information in this document is subject to change without prior notice.

DISCLAIMER

No person should rely on the contents of this publication without first obtaining advice
from a qualified professional person. The company expressly disclaims all and any liabil­ity and responsibility to any terminal or user of this book, in respect of anything, and of
the consequences of anything, done by any such person in reliance, whether wholly or
partially, upon the whole or any part of the contents of this book.

FIN GERTE C WOR LDWID E SDN BHD

27

© 2014 Timetec Computing Sdn Bhd. A ll rights reserved. • 102014