Epson WorkForce 310, WorkForce 320, WorkForce 323, WorkForce 325, WorkForce 520 Service Manual

...

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WorkForce 310 Epson Stylus Office TX510FN/TX515FN/BX310FN/ME OFFICE 650FN WorkForce 520/525 Epson Stylus Office TX525FW/BX320FW WorkForce 320 Epson Stylus Office TX320F/BX305F/TX325F/ME OFFICE 620F WorkForce 325/323 Epson Stylus Office BX305FW

Color Inkjet Printer

SEMF09-001

SERVICE MANUAL

Confidential

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PRECAUTIONS

Precautionary notations throughout the text are categorized relative to 1) Personal injury and 2) damage to equipment.

DANGER Signals a precaution which, if ignored, could result in serious or fatal personal injury. Great caution should be exercised in performing procedures preceded by

DANGER Headings.

WARNING Signals a precaution which, if ignored, could result in damage to equipment.

The precautionary measures itemized below should always be observed when performing repair/maintenance procedures.

DANGER

1. ALWAYS DISCONNECT THE PRODUCT FROM THE POWER SOURCE AND PERIPHERAL DEVICES PERFORMING ANY MAINTENANCE OR REPAIR PROCEDURES.

2. NO WORK SHOULD BE PERFORMED ON THE UNIT BY PERSONS UNFAMILIAR WITH BASIC SAFETY MEASURES AS DICTATED FOR ALL ELECTRONICS TECHNICIANS IN THEIR LINE OF WORK.

3. WHEN PERFORMING TESTING AS DICTATED WITHIN THIS MANUAL, DO NOT CONNECT THE UNIT TO A POWER SOURCE UNTIL INSTRUCTED TO DO SO. WHEN THE POWER SUPPLY CABLE MUST BE CONNECTED, USE EXTREME CAUTION IN WORKING ON POWER SUPPLY AND OTHER ELECTRONIC COMPONENTS.

4. WHEN DISASSEMBLING OR ASSEMBLING A PRODUCT, MAKE SURE TO WEAR GLOVES TO AVOID INJURIER FROM METAL PARTS WITH SHARP EDGES.

WARNING

1. REPAIRS ON EPSON PRODUCT SHOULD BE PERFORMED ONLY BY AN EPSON CERTIFIED REPAIR TECHNICIAN.

2. MAKE CERTAIN THAT THE SOURCE VOLTAGES IS THE SAME AS THE RATED VOLTAGE, LISTED ON THE SERIAL NUMBER/RATING PLATE. IF THE EPSON PRODUCT HAS A PRIMARY AC RATING DIFFERENT FROM AVAILABLE POWER SOURCE, DO NOT CONNECT IT TO THE POWER SOURCE.

3. ALWAYS VERIFY THAT THE EPSON PRODUCT HAS BEEN DISCONNECTED FROM THE POWER SOURCE BEFORE REMOVING OR REPLACING PRINTED CIRCUIT BOARDS AND/OR INDIVIDUAL CHIPS.

4. IN ORDER TO PROTECT SENSITIVE MICROPROCESSORS AND CIRCUITRY, USE STATIC DISCHARGE EQUIPMENT, SUCH AS ANTI-STATIC WRIST STRAPS, WHEN ACCESSING INTERNAL COMPONENTS.

5. REPLACE MALFUNCTIONING COMPONENTS ONLY WITH THOSE COMPONENTS BY THE MANUFACTURE; INTRODUCTION OF SECOND-SOURCE ICs OR OTHER NON-APPROVED COMPONENTS MAY DAMAGE THE PRODUCT AND VOID ANY APPLICABLE EPSON WARRANTY.

6. WHEN USING COMPRESSED AIR PRODUCTS; SUCH AS AIR DUSTER, FOR CLEANING DURING REPAIR AND MAINTENANCE, THE USE OF SUCH PRODUCTS CONTAINING FLAMMABLE GAS IS PROHIBITED.

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About This Manual

This manual describes basic functions, theory of electrical and mechanical operations, maintenance and repair procedures of the printer. The instructions and procedures included herein are intended for the experienced repair technicians, and attention should be given to the precautions on the preceding page.

Manual Configuration

This manual consists of six chapters and Appendix.

CHAPTER 1.PRODUCT DESCRIPTIONS

Provides a general overview and specifications of the product.

CHAPTER 2.OPERATING PRINCIPLES

Describes the theory of electrical and mechanical operations of the product.

CHAPTER 3.TROUBLESHOOTING

Describes the step-by-step procedures for the troubleshooting.

CHAPTER 4.DISASSEMBLY / ASSEMBLY

Describes the step-by-step procedures for disassembling and assembling the product.

CHAPTER 5.ADJUSTMENT

Provides Epson-approved methods for adjustment.

CHAPTER 6.MAINTENANCE

Provides preventive maintenance procedures and the lists of Epsonapproved lubricants and adhesives required for servicing the product.

CHAPTER 7.APPENDIX

Provides the following additional information for reference:

• Exploded Diagram

• Parts List

CHAPTER 8.WorkForce 520/320/325 series

Provides particular information on the following models:

• WorkForce 520/525, Epson Stylus Office TX525FW/BX320FW,

• WorkForce 320, Epson Stylus Office TX320F/BX305F/TX325F, ME OFFICE 620F

• WorkForce 325/323, Epson Stylus Office BX305FW

Symbols Used in this Manual

Various symbols are used throughout this manual either to provide additional information on a specific topic or to warn of possible danger present during a procedure or an action. Be aware of all symbols when they are used, and always read NOTE, CAUTION, or WARNING messages.

Indicates an operating or maintenance procedure, practice or condition that is necessary to keep the product’s quality.

Indicates an operating or maintenance procedure, practice, or condition that, if not strictly observed, could result in damage to, or destruction of, equipment.

May indicate an operating or maintenance procedure, practice or condition that is necessary to accomplish a task efficiently. It may also provide additional information that is related to a specific subject, or comment on the results achieved through a previous action.

Indicates an operating or maintenance procedure, practice or condition that, if not strictly observed, could result in injury or loss of life.

Indicates that a particular task must be carried out according to a certain standard after disassembly and before re-assembly, otherwise the quality of the components in question may be adversely affected.

A D J U S T M E N T

R E Q U I R E D

C A U T I O N

C H E C K

P O I N T

W A R N I N G

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Revision Status

Revision Date of Issue Description

A May 7, 2009 First Release

B March 30, 2010 Revised Contents

Description about WorkForce 520/320/325 series has been added.

 Preface

 Description has been added in " Manual Configuration" (p4).

 Chapter 1

 Items have been added in Checkpoint in "1.1 Features" (p11).

 Chapter 2

 Items have been added in Checkpoint in "2.1 Overview" (p31).

 Specification of WorkForce 520/320/325 series have been added in "2.1.2 Motors & Sensors" (p32).

 Product names have been added in "2.1.3 Printhead" (p33).

 Chapter 3

 Items have been added in Warning/Checkpoint in "3.1 Overview" (p38).

 Product names have been added in "3.2.1 Motor and Sensor Troubleshooting" (p40).

 Product names have been added in "3.3.1 Error Message List" (p41).

 Lead section has been revised in "3.4 Network Troubleshooting" (p67).

 Product names have been added in "3.6 Fax Function/External Connection (EXT port) Function Check" (p74).

 Chapter 4

 Items have been added in Checkpoint in "4.1 Overview" (p81).

 Items have been added in Checkpoint in "4.2 Disassembly Procedures" (p84).

 Items have been added in Checkpoint in "4.3.3 Scanner Unit/ADF Unit" (p87).

 Items have been added in Checkpoint and Reassembly in "4.4.1 Main Board Unit" (p93).

 Items have been added in Checkpoint and Reassembly in "4.4.2 Panel Unit" (p96).

 Items have been added in Checkpoint in "4.5.1 Printhead" (p99).

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B March 30, 2010

 Chapter 4

 Items have been added in Checkpoint in "4.5.5 Left Frame" (p105)

 Items have been added in Checkpoint in "4.5.6 Front Frame/Right Frame" (p106).

 Items have been added in the Reassembly in "4.5.11 PF Motor Assy" (p110).

 Chapter 5

 Items have been added in Checkpoint in "5.1.1 Servicing Adjustment Item List (TBD)" (p136).

 Product names have been added in "5.2.4 Bi-D Adjustment (WorkForce 310 series)" (p142).

 Product names have been added in "5.2.5 PF Adjustment (WorkForce 310/520 series)" (p143).

 Product names and MAC address label location have been added in "5.2.7 MAC Address Setting" (p145).

 Chapter 6

 Product names have been corrected in "6.1.2 Service Maintenance" (p148).

 Chapter 8

 "Chapter 8 WorkForce 520/320/325 series" (p156) has been added.

Revision Date of Issue Description

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WorkForce 310/520/320/325 series Revision B

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Contents

Chapter 1 PRODUCT DESCRIPTION

1.1 Features................................................................................................................ 11

1.2 Printing Specifications......................................................................................... 12

1.2.1 Basic Specifications.................................................................................... 12

1.2.2 Ink Cartridge............................................................................................... 12

1.2.3 Print Mode .................................................................................................. 13

1.2.4 Supported Paper.......................................................................................... 15

1.2.5 Printing Area............................................................................................... 17

1.3 Scanner Specifications......................................................................................... 17

1.3.1 Scanning Range .......................................................................................... 18

1.4 General Specifications......................................................................................... 18

1.4.1 Electrical Specifications ............................................................................. 18

1.4.2 Environmental Conditions .......................................................................... 19

1.4.3 Durability.................................................................................................... 19

1.4.4 Acoustic Noise............................................................................................ 19

1.4.5 Safety Approvals (Safety standards/EMI) .................................................. 19

1.5 Interface............................................................................................................... 20

1.5.1 USB Interface ............................................................................................. 20

1.5.2 FAX Interface ............................................................................................. 20

1.5.3 Network Interface ....................................................................................... 20

1.6 Control Panel ....................................................................................................... 21

1.6.1 Operation Buttons & LEDs ........................................................................ 21

1.7 Specification for Each Function .......................................................................... 22

1.7.1 Stand-alone Copy Function ........................................................................ 22

1.7.1.1 Supported Paper and Copy Mode........................................................ 22

1.7.1.2 Stand-alone Copy Menu...................................................................... 22

1.7.1.3 Relation Between Original and Copy.................................................. 23

1.7.1.4 Copy Speed.......................................................................................... 23

1.7.2 Scan Function ............................................................................................. 24

1.7.3 FAX Function ............................................................................................. 24

1.7.3.1 Basic Specifications ............................................................................ 24

1.7.3.2 Supported Functions............................................................................ 24

1.7.4 Maintenance/Confirm Network Settings/

Print Network Status Sheet........................................................................ 28

Chapter 2 OPERATING PRINCIPLES

2.1 Overview ............................................................................................................. 31

2.1.1 Printer Mechanism...................................................................................... 31

2.1.2 Motors & Sensors ....................................................................................... 32

2.1.3 Printhead..................................................................................................... 33

2.1.4 Power-On Sequence ................................................................................... 34

2.1.5 Printer Initialization.................................................................................... 36

Chapter 3 TROUBLESHOOTING

3.1 Overview ............................................................................................................. 38

3.1.1 Specified Tools ........................................................................................... 39

3.1.2 Preliminary Checks..................................................................................... 39

3.2 Troubleshooting................................................................................................... 40

3.2.1 Motor and Sensor Troubleshooting ............................................................ 40

3.3 Error Indications and Fault Occurrence Causes .................................................. 41

3.3.1 Error Message List...................................................................................... 41

3.3.2 Troubleshooting by Error Message ............................................................ 43

3.3.3 Superficial Phenomenon-Based Troubleshooting ...................................... 60

3.4 Network Troubleshooting.................................................................................... 67

3.5 FAX Troubleshooting.......................................................................................... 68

3.5.1 FAX Log..................................................................................................... 68

3.5.2 Error Code/Superficial Phenomenon-Based Troubleshooting ................... 72

3.6 Fax Function/External Connection (EXT port) Function Check ........................ 74

3.6.1 Outline ........................................................................................................ 74

3.6.2 Fax Function and External Connection Function Check............................ 74

3.6.2.1 Fax Function Check by [Method A] and External Connection Function

Check ................................................................................................... 74

3.6.2.2 Fax Function Check by [Method B] and External Connection Function

Check ................................................................................................... 78

3.6.2.3 Fax Function Check by [Method C] and External Connection Function

Check ................................................................................................... 79

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Chapter 4 DISASSEMBLY/ASSEMBLY

4.1 Overview ............................................................................................................. 81

4.1.1 Precautions.................................................................................................. 81

4.1.2 Tools ........................................................................................................... 82

4.1.3 Work Completion Check ............................................................................ 82

4.2 Disassembly Procedures...................................................................................... 84

4.3 Removing the Housing........................................................................................ 86

4.3.1 Paper Support Assy/ASF Cover ................................................................. 86

4.3.2 Stacker Assy ............................................................................................... 86

4.3.3 Scanner Unit/ADF Unit .............................................................................. 87

4.3.4 Upper Housing............................................................................................ 90

4.3.5 Front Housing ............................................................................................. 92

4.4 Removing the Circuit Boards .............................................................................. 93

4.4.1 Main Board Unit ......................................................................................... 93

4.4.2 Panel Unit ................................................................................................... 96

4.4.3 Power Supply Unit...................................................................................... 98

4.5 Disassembling the Printer Mechanism ................................................................ 99

4.5.1 Printhead ..................................................................................................... 99

4.5.2 CR Scale ................................................................................................... 101

4.5.3 Hopper ...................................................................................................... 102

4.5.4 Removing the Printer Mechanism ............................................................ 103

4.5.5 Left Frame ................................................................................................ 105

4.5.6 Front Frame/Right Frame ......................................................................... 106

4.5.7 Star Wheel Holder Assy ........................................................................... 108

4.5.8 EJ Roller ................................................................................................... 108

4.5.9 PF Encoder Sensor.................................................................................... 109

4.5.10 PF Scale .................................................................................................. 110

4.5.11 PF Motor Assy........................................................................................ 110

4.5.12 CR Motor ................................................................................................ 112

4.5.13 Main Frame Assy.................................................................................... 113

4.5.14 CR Unit................................................................................................... 116

4.5.15 Upper Paper Guide ................................................................................. 117

4.5.16 ASF Unit................................................................................................. 117

4.5.17 Ink System Unit ...................................................................................... 119

4.5.18 Front Paper Guide................................................................................... 121

4.5.19 PF Roller................................................................................................. 122

4.5.20 Waste Ink Pads ....................................................................................... 123

4.6 Disassembling the Scanner Unit........................................................................ 124

4.6.1 Separating the Scanner Unit and the ADF Unit........................................ 124

4.6.2 Upper Scanner Housing............................................................................ 125

4.6.3 Scanner Carriage Unit .............................................................................. 126

4.6.4 Scanner Motor Unit .................................................................................. 127

4.7 Disassembling the ADF Unit ............................................................................ 128

4.7.1 ADF Hinge ............................................................................................... 128

4.7.2 ADF Cover Assy ...................................................................................... 129

4.7.3 ADF Paper Support Assy/ADF Document Support Assy ........................ 129

4.7.4 ADF Motor Unit ....................................................................................... 130

4.7.5 ADF Frame Assy ...................................................................................... 132

4.7.6 ADF Driven Roller ................................................................................... 133

4.7.7 ADF PF Roller.......................................................................................... 133

Chapter 5 ADJUSTMENT

5.1 Adjustment Items and Overview....................................................................... 136

5.1.1 Servicing Adjustment Item List (TBD) .................................................... 136

5.1.2 Required Adjustments (TBD)................................................................... 139

5.2 Using the Adjustment Program (TBD) ............................................................. 141

5.2.1 TOP Margin Adjustment .......................................................................... 141

5.2.2 First Dot Position Adjustment .................................................................. 141

5.2.3 Head Angular Adjustment........................................................................ 142

5.2.4 Bi-D Adjustment (WorkForce 310 series)................................................ 142

5.2.5 PF Adjustment (WorkForce 310/520 series) ............................................ 143

5.2.6 PF Band Adjustment................................................................................. 144

5.2.7 MAC Address Setting............................................................................... 145

Chapter 6 MAINTENANCE

6.1 Overview ........................................................................................................... 148

6.1.1 Cleaning.................................................................................................... 148

6.1.2 Service Maintenance................................................................................. 148

6.1.2.1 Printhead Cleaning ............................................................................ 148

6.1.2.2 Maintenance Request error................................................................ 148

6.1.3 Lubrication................................................................................................ 149

Chapter 7 APPENDIX

7.1 Exploded Diagram / Parts List .......................................................................... 155

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Chapter 8 WorkForce 520/320/325 series

8.1 Overview ........................................................................................................... 157

8.2 OPERATING PRINCIPLES............................................................................. 158

8.2.1 Motors & Sensor (WorkForce 320/325 series)......................................... 158

8.2.2 Printhead (WorkForce 320/325 series) ..................................................... 158

8.2.3 Power-On Sequence.................................................................................. 159

8.3 TROUBLESHOOTING .................................................................................... 161

8.3.1 Connector Locations................................................................................. 161

8.3.2 Network Troubleshooting

(WorkForce 520/325 series only) ............................................................ 162

8.4 DISASSEMBLY/ASSEMBLY......................................................................... 164

8.4.1 Procedural Differences between the Models ............................................ 164

8.4.2 Disassembly Procedures ........................................................................... 166

8.4.3 Removing the Housing ............................................................................. 168

8.4.3.1 Scanner Unit/ADF Unit (WorkForce 520 series) .............................. 168

8.4.4 Removing the Circuit Boards ................................................................... 171

8.4.4.1 Main Board Unit (WorkForce 520 series)......................................... 171

8.4.4.2 Panel Unit (WorkForce 520 series) ................................................... 175

8.4.5 Disassembling the Printer Mechanism ..................................................... 177

8.4.5.1 Printhead (WorkForce 520 series)..................................................... 177

8.4.5.2 Front Frame/Right Frame.................................................................. 177

8.4.6 Differences in Disassembling/Reassembling WorkForce 320/325 series 180

8.4.6.1 Scanner Unit/ADF Unit (WorkForce 320/325 series)....................... 180

8.4.6.2 Main Board Unit (WorkForce 320 series)......................................... 182

8.4.6.3 Main Board Unit (WorkForce 325 series)......................................... 186

8.4.6.4 Panel Unit (WorkForce 320/325 series)............................................ 189

8.4.6.5 Printhead (WorkForce 320/325 series).............................................. 189

8.5 ADJUSTMENT................................................................................................. 192

8.5.1 Using the Adjustment Program ................................................................ 192

8.5.1.1 Bi-D Adjustment (WorkForce 520/320/325 series) .......................... 192

8.5.1.2 PF Adjustment (WorkForce 320/325 series)..................................... 192

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CHAPTER

PRODUCT DESCRIPTION

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PRODUCT DESCRIPTION Features 11

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1.1 Features

WorkForce 310 series are color inkjet printers that have scanner function and FAX function with network interface.

 Available Functions

 Printer

Printing from a computer or directly printing

 Scanner

Scanning from a computer

 Copy

Stand alone copy using the scanning and printing functions

 FAX

Sending/receiving fax

 ADF

Continuous scanning using an ADF

 Network

Available for printing and scanning via wired network

 High speed & High quality

 Maximum print resolution: 5760 (H) x 1440 (V) dpi

 F3-3 Mach printhead achieves higher print speed than ever.

(Black: 180 nozzles x 2, Color: 59 nozzles x 1 per color)

 Four independent pigment ink cartridges is installed

(Two black ink cartridges are installed)

 Borderless printing on specified EPSON brand paper is available.

 Dimensions

 Dimensions: 460 mm (W) x 411 mm (D) x 235 mm (H)

(Paper support and stacker are closed. Rubber feet are included)

 Weight: 7.6 kg

(Ink cartridge and power cable are excluded)

Figure 1-1. External View

C H E C K

P O I N T

 In this chapter, the product names are called as follows:

 Description in this chapter is applied to WorkForce 310 series.

For information on WorkForce 520/320/325 series, see below.

• "Chapter 8 WorkForce 520/320/325 series" (p.156)

Notation Product name

WorkForce 310 series

WorkForce 310/Epson Stylus Office TX510FN/TX515FN/ BX310FN/ME OFFICE 650FN

WorkForce 520 series

WorkForce 520/525, Epson Stylus Office TX525FW/ BX320FW

WorkForce 320 series

WorkForce 320, Epson Stylus Office TX320F/BX305F/ TX325F/ME OFFICE 620F

WorkForce 325 series

WorkForce 325/323, Epson Stylus Office BX305FW

Paper Support & Stacker are ClosedPaper Support & Stacker are opened

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1.2 Printing Specifications

1.2.1 Basic Specifications

Note* : ips = inch per second

1.2.2 Ink Cartridge

The product numbers of the EPSON ink cartridges for this printer are shown below.

 Shelf life

Two years from production date (if unopened), six months after opening package.

 Storage Temperature

 Dimension

12.7 mm (W) x 68 mm (D) x 47 mm (H)

Table 1-1. Printer Specifications

Item Specification

Print method On-demand ink jet

Nozzle configuration

Black: 180 nozzles x 2 Color: 59 nozzles x 3 (Cyan, Magenta, Yellow)

Print direction Bi-directional minimum distance printing, Unidirectional printing

Print resolution

Horizontal x Vertical (dpi)

• 360 x 180 • 720 x 720

• 360 x 360 • 1440 x 720

• 360 x 720 • 5760 x 1440

Control code

• ESC/P Raster command

• ESC/P-R (RGB) command

Input buffer size 132 Kbytes

Paper feed method Friction feed, using the ASF (Auto Sheet Feeder)

Paper path Top feed, front out

Paper feed rates (at 25.4mm feed)

95 ms (Draft 16 ips*), 113 ms (Default 12 ips*)

PF interval Programmable in 0.01764 mm (1/1440 inch) steps

Table 1-2. Product No. of Ink Cartridges

Color EAI Latin Euro

CISMEA/

ASIA

ECC/EHK

Black

T0681 (S) T0691 (2S)

T1151 (S)

T0711H (S) T0711 (2S)

T0731HN (S) T0731N (2S)

T1191 (S) T1091 (2S)

Cyan

T0682 (2S) T0692 (3S)

T1032 (S)

T1002 (S) T0712 (3S)

T1032 (S) T0732N (3S)

T1092 (2S)

Magenta

T0683 (2S) T0693 (3S)

T1033 (S)

T1003 (S) T0713 (3S)

T1033 (S) T0733N (3S)

T1093 (2S)

Yellow

T0684 (2S) T0694 (3S)

T1034 (S)

T1004 (S) T0714 (3S)

T1034 (S) T0734N (3S)

T1094 (2S)

Table 1-3. Storage Temperature

Situation Storage Temperature Limit

When stored in individual boxes

-20 oC to 40 oC (-4oF to 104oF)

1 month max. at 40 oC (104oF)

When installed in main unit

-20 oC to 40 oC

(-4oF to 104oF)

C A U T I O N



Do not use expired ink cartridges.

 The ink in the ink cartridge freezes at -16 °C (3.2 oF). It takes

about three hours under 25 °C (77

F) until the ink thaws and

becomes usable.

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1.2.3 Print Mode

Note *1: cps = character per second

*2 : Not supported in EAI.

Table 1-4. Print Mode (Color)

Media Print Mode

Resolution

(H x V dpi)

Dot Size

(cps

)

Bi-d

Micro Weave

Border-

less

• Plain paper

• Premium Bright White Paper (EAI)

• Premium Bright White Inkjet Paper (others)

Draft1/

Draft2

360x180

Eco

(400cps)

ON OFF N/A

Normal2 360x360

VSD1

(320cps)

ON OFF N/A

Normal3 360x360

VSD1

(320cps)

ON ON N/A

Fine

360x720

VSD2

(245cps)

ON ON N/A

Photo2

720x720

VSD3

(245cps)

ON ON N/A

• Ultra Premium Glossy Photo Paper (EAI)

• Ultra Glossy Photo Paper (others)

Best Photo 1440x720

VSD3

(245cps)

ON ON OK

Photo RPM 5760x1440

VSD3

(245cps)

ON ON OK

• Premium Photo paper Glossy (EAI)

• Premium Glossy Photo paper (others)

Fine

360x720

VSD2

(245cps)

ON ON OK

Photo1

720x720

VSD2

(245cps)

ON ON OK

Best Photo 1440x720

VSD3

(245cps)

ON ON OK

Photo RPM 5760x1440

VSD3

(245cps)

ON ON OK

• Photo Paper Glossy (EAI)

• Glossy Photo Paper (others)

• Photo Paper (others)

• Premium Photo Paper Semi-gloss (EAI)

• Premium Semigloss Photo Paper (others)

Fine

360x720

VSD2

(245cps)

ON ON OK

Photo1

720x720

VSD2

(245cps)

ON ON OK

Best Photo 1440x720

VSD3

(245cps)

ON ON OK

• Premium Presentation Paper Matte (EAI)

• Matte Paper Heavyweight (others)

• Photo Quality Inkjet Paper

Photo1

720x720

VSD2

(245cps)

ON ON OK

Best Photo 1440x720

VSD3

(245cps)

ON ON OK

Envelope

Normal2 360x360

VSD1

(320cps)

OFF OFF N/A

Fine

360x720

VSD2

(245cps)

OFF ON N/A

Table 1-4. Print Mode (Color)

Media Print Mode

Resolution

(H x V dpi)

Dot Size

(cps*1)

Bi-d

Micro Weave

Border-

less

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Note *1: cps = character per second

*2 : Not supported in EAI.

Table 1-5. Print Mode (Monochrome)

Media Print Mode

Resolution

(H x V dpi)

Dot Size

(cps*)

Bi-d

Micro Weave

Border-

less

• Plain paper

• Premium Bright White Paper (EAI)

• Premium Bright White Inkjet Paper (others)

Draft3/

Draft4

360x360

Eco

(400cps)

ON OFF N/A

Normal1 360x360

VSD1

(320cps)

ON OFF N/A

Normal3 360x360

VSD1

(320cps)

ON ON N/A

Fine

360x720

VSD2

(245cps)

ON ON N/A

Photo2

720x720

VSD3

(245cps)

ON ON N/A

• Premium Presentation Paper Matte (EAI)

• Matte Paper Heavyweight (others)

• Photo Quality Inkjet Paper

Photo1

720x720

VSD2

(245cps)

ON ON OK

Best Photo 1440x720

VSD3

(245cps)

ON ON OK

Envelope

Normal1 360x360

VSD1

(320cps)

OFF OFF N/A

Fine

360x720

VSD2

(245cps)

OFF ON N/A

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1.2.4 Supported Paper

The table below lists the paper type and sizes supported by the printer. The supported paper type and sizes vary depending on destinations (between EAI, EUR, and Asia).

Table 1-6. Supported Paper

Paper Name Paper Size

Thickness

(mm)

Weight

EAI EUR Asia

Plain paper

Legal 215.9 x 355.6 mm (8.5”x14”)

0.08-0.11

64-90 g/m

(17-24 lb.)

Y - Y - Y -

Letter 215.9 x 279.4 mm (8.5”x11”) Y - Y - Y -

A4 210 x 297 mm (8.3”x11.7”) Y - Y - Y -

B5 182 x 257 mm (7.2”x10.1”) - - Y - Y -

A5 148 x 210 mm (5.8”x8.3”) - - Y - Y -

Half Letter 139.7 x 215.9 mm (5.5”x8.5”) Y - - - - -

A6 105 x 148 mm (4.2”x5.8”) Y - Y - Y -

User Defined

89 x 127- 215.9 x 1117.6 mm (3.5”x5” - 8.5”x44”)

Y - Y - Y -

Premium Inkjet Plain Paper A4 210 x 297 mm (8.3”x11.7”) 0.11

80 g/m

(21 lb.)

- - Y - Y -

Premium Bright White Paper (EAI) Letter 215.9 x 279.4 mm (8.5”x11”) 0.11

90 g/m

(24 lb.)

Y - - - - -

Bright White Inkjet Paper (Euro, Asia) A4 210 x 297 mm (8.3”x11.7”) 0.13

92.5 g/m

(25 lb.)

- - Y - Y -

Ultra Premium Glossy Photo Paper (EAI) Ultra Glossy Photo Paper (Euro, Asia)

Letter 215.9 x 279.4 mm (8.5”x11”)

0.30

290 g/m

(77 lb.)

Y Y - - - -

A4 210 x 297 mm (8.3”x11.7”) - - Y Y Y Y

8” x 10” 203.2 x 254 mm Y Y - - - -

5” x 7” 127 x 178 mm Y Y Y Y - -

4” x 6” 101.6 x 152.4 mm Y Y Y Y Y Y

Premium Photo Paper Glossy (EAI) Premium Glossy Photo Paper (Euro, Asia)

Letter 215.9 x 279.4 mm (8.5”x11”)

0.27

255 g/m

(68 lb.)

Y Y - - - -

A4 210 x 297 mm (8.3”x11.7”) Y Y Y Y Y Y

8” x 10” 203.2 x 254 mm Y Y - - - -

5” x 7” 127 x 178 mm Y Y Y Y Y Y

4” x 6

”

101.6 x 152.4 mm Y Y Y Y Y Y

16:9 wide 101.6 x 180.6 mm Y Y Y Y Y Y

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Photo Paper Glossy (EAI) Glossy Photo Paper (Euro, Asia)

Letter 215.9 x 279.4 mm (8.5”x11”)

0.25

258 g/m

(68 lb.)

Y Y - - - -

A4 210 x 297 mm (8.3”x11.7”) Y Y Y Y Y Y

5” x 7” 127 x 178 mm - - Y Y - -

4” x 6” 101.6 x 152.4 mm Y Y Y Y Y Y

Photo Paper (Euro, Asia)

A4 210 x 297 mm (8.3”x11.7”)

0.24

190 g/m

(51 lb.)

- - Y Y Y Y

5” x 7” 127 x 178 mm - - Y Y - -

4” x 6” 101.6 x 152.4 mm - - Y Y Y Y

Premium Photo Paper Semi-Gloss (EAI) Premium Semigloss Photo Paper (Euro, Asia)

Letter 215.9 x 279.4 mm (8.5”x11”)

0.27

250 g/m

(66 lb.)

Y Y - - - -

A4 210 x 297 mm (8.3”x11.7”) - - Y Y Y Y

4” x 6” 101.6 x 152.4 mm Y Y Y Y Y Y

Premium Presentation Paper Matte (EAI) Matte Paper-Heavyweight (Euro, Asia)

Letter 215.9 x 279.4 mm (8.5”x11”)

0.23

167 g/m

(44 lb.)

Y Y - - - -

A4 210 x 297 mm (8.3”x11.7”) Y Y Y Y Y Y

8” x 10” 203.2 x 254 mm Y Y - - - -

Photo Quality Inkjet Paper A4 210 x 297 mm (8.3”x11.7”) 0.13

102 g/m

(27 lb.)

- - Y - Y -

Envelopes

#10 104.8 x 241.3 mm (4.125”x9.5”)

75-100 g/m

(20-27 lb.)

Y - Y - Y -

#DL 110 x 220 mm - - Y - Y -

#C6 114 x 162 mm - - Y - Y -

Table 1-6. Supported Paper

Paper Name Paper Size

Thickness

(mm)

Weight

EAI EUR Asia

Note *1 : “Y” in the “P” column stands for “the paper type/size is Supported”.

*2 : “Y” in the “B” column stands for “Borderless printing is available”.

C A U T I O N

 Make sure the paper is not wrinkled, fluffed, torn, or folded.  Make sure to correct the warpage of the paper before use.  When printing on an envelope, be sure the flap is folded neatly.  Do not use the adhesive envelopes.  Do not use double envelopes and cellophane window envelopes.

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1.2.5 Printing Area

The printing area for this printer is shown below.

Note * : The margins for Borderless print are margins that bleed off the edges of paper.

Figure 1-2. Printing Area

1.3 Scanner Specifications

Table 1-7. Printing Area (Margins)

Print Mode Paper Size

Margin

Left Right Top Bottom

Standard print

Any size

3 mm 3 mm 3 mm 3 mm

Envelope

5 mm 5 mm 3 mm 20 mm

Borderless print

A4/Letter to

2L/5” x 7”/16” x 9”

2.54 mm*2.54 mm*2.3 mm

3.67 mm

4” x 6”/Legal

3.39 mm

Print Area

LM RM

Cut Sheet (Standard)

Cut Sheet (Borderless)

Paper SIze

Print Area

LM RM

Print Area

Envelope

Paper Size

Paper Feed Direction

Table 1-8. Basic Specifications

Item Specification

Scanner type Flatbed, color

Scanning method Moving carriage, stationary document

Home position The rear left corner

Photoelectric device CIS

Light source LED

Maximum document sizes A4 or US letter

Scanning range 8.5” x 11.7” (216 mm x 297 mm)

Maximum resolution

Main scan: 1200 dpi Sub scan: 2400 dpi

Maximum effective pixels 10,200 x 14,040 pixels (CIS optical resolution x Microstep drive)

Pixel depth 16 bit per pixel (input) and 8 bit per pixel (output).

Table 1-9. ADF Specifications

Item Specification

Document loading Face-up

Maximum document sizes A4 or US letter or Legal

Supported paper type Plain paper only

Paper thickness 75 to 95 g/m2

Maximum number of documents which can be set

30 sheets (64 g/m2) or 3mm (A4,US Letter) / 10 sheet (Legal) (TBD)

Document path Feeds from upper tray and ejects to lower tray

Document set position ASF side

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1.3.1 Scanning Range

Figure 1-3. Scanning Range

1.4 General Specifications

1.4.1 Electrical Specifications

Note 1: When no operation is made with the control panel for more than 13 minutes, the panel

goes to the sleep mode within 15 minutes.

Table 1-10. Scanning Range

RL (read length) RW (read width) OLM (left margin) OTM (top margin)

297 mm 216 mm 1.5 mm 1.5 mm

OTM

OLM

Scanning start position

Home position

Scanning range

Scan bed

Original (face down)

Scanning direction

Table 1-11. Primary Power Specifications

Item 100-120 V model 220-240 V model

Rated power supply voltage 100 to 120 VAC 220 to 240 VAC

Input voltage range 90 to 132 VAC 198 to 264 VAC

Rated current (Max. rated current) 0.5 A (1.1 A) 0.25 A (0.5 A)

Rated frequency 50 to 60 Hz

Input frequency range 49.5 to 60.5 Hz

Energy conservation International Energy Star Program compliant

Power consumption

Copy (ISO/IEC24712) Approx.15 W

Ready Approx. 6.5 W

Sleep mode Approx. 3 W

Off Approx. 0.2 W Approx. 0.4 W

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1.4.2 Environmental Conditions

Note *1 : The combined Temperature and Humidity conditions must be within the blue-shaded

range in

Figure 1-4.

*2 : No condensation

*3 : Must be less than 1 month at 40°C.

Figure 1-4. Temperature/Humidity Range

1.4.3 Durability

 Total print life*: Black 20,000 pages (3.5% duty, ECMA),

Color 10,000 pages (ISO 24712), or five years whichever comes first

Note*: A4, Plain Paper, Default Mode

 Printhead: Six billions shots (per nozzle) or five years whichever

comes first

 Scanner carriage: 30,000 cycles of carriage movement (TBD)

 Total ADF feeding: 10,000 pages (TBD)

1.4.4 Acoustic Noise

 37.5 dB or less (B&W)

37.6 dB or less (Color) (when printing from PC, on Premium Glossy Photo Paper, in highest quality)

1.4.5 Safety Approvals (Safety standards/EMI)

USA UL60950-1

FCC Part15 Subpart B Class B

Canada CAN/CSA-C22.2 No.60950-1

CAN/CSA-CEI/IEC CISPR 22 Class B Mexico NOM-019-SCFI-1998 Taiwan CNS13438 Class B

CNS14336 EU EN60950-1

EN55022 Class B

EN61000-3-2, EN61000-3-3

EN55024 Germany EN60950-1 Russia GOST-R (IEC60950-1, CISPR 22) Singapore IEC60950-1 Korea K60950-1

KN22 Class B

KN61000-4-2/-3/-4/-5/-6/-11 China GB4943

GB9254 Class B, GB17625.1 Hong Kong IEC60950-1 Argentina IEC60950-1 Australia AS/NZS CISPR22 Class B

Table 1-12. Environmental Conditions

Condition Temperature

Humidity

*1,2

Shock Vibration

Operating

10 to 35°C

(50 to 95

°F)

20 to 80%

(1 msec or less)

0.15G,

to 55Hz

Storage

(unpacked)

-20 to 40°C

(-4°F to 104°F)

5 to 85%

(2 msec or less)

0.50G,

to 55Hz

C A U T I O N

 When returning the repaired printer to the customer, make sure

the Printhead is covered with the cap and the ink cartridge is installed.

 If the Printhead is not covered with the cap when the printer is

off, turn on the printer with the ink cartridge installed, make sure the Printhead is covered with the cap, and then turn the printer off.

10/50

27/80

35/9520/68

Temperature (°C/°F)

Humidity (%)

30/86 40/104

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1.5 Interface

The following is the specifications of the USB Interface, FAX Interface and Network Interface mounted on this printer.

1.5.1 USB Interface

The table below describes the specifications of the USB device port for connecting with a computer.

The “Model Name” is replaced as shown in the following table.

1.5.2 FAX Interface

1.5.3 Network Interface

The following interface is equipped for the Wired LAN connection. The communication mode can be selected from auto setting or fixed setting.

Note* : 10Base-T/100Base-TX Ethernet is supported. MDI/MDI-X is selected automatically.

Table 1-13. USB Interface Specifications

Item USB Device port

Compatible standards

• Universal Serial Bus Specifications Revision 2.0

• Universal Serial Bus Device Class Definition for Printing Devices Version 1.1

Transfer rate

480 Mbps (High Speed)

Data format

NRZI

Compatible connector

USB Series B

Max. cable length

2 [m] or less

Table 1-14. Device ID

When IEEE 1284.4 is Enabled When IEEE 1284.4 is Disabled

@EJL<SP>ID<CR><LF> MFG:EPSON; CMD:ESCPL2,BDC,D4,D4PX,ESCPR1; MDL:Model Name; CLS:PRINTER; DES:EPSON<SP>Model Name; CID:EpsonRGB;

@EJL<SP>ID<CR><LF> MFG:EPSON; CMD:ESCPL2,BDC,ESCPR1; MDL:Model Name; CLS:PRINTER; DES:EPSON<SP>Model Name; CID:EpsonRGB;

Table 1-15. Model Names Indicated in the Device ID

Destination Model Name

North America WorkForce 310

Asia/Pacific/Mexico Epson Stylus Office TX510FN

Latin Epson Stylus Office TX515FN

Euro Epson Stylus Office BX310FN

China Epson ME OFFICE 650FN

Port Name Connector Description

Line port RJ11 Connects to phone cable from modular wall jack.

EXT port RJ11 Connects to TAM or Telephone.

Table 1-16. Wired LAN

Item Content

Connector RJ-45 receptacle*: 1 port

Communication Speed For either 10Base-T or 100Base-TX, the Full Duplex or Half

Duplex can be selected.

Table 1-17. Combination of the Wired LAN communication mode settings

Setting of this printer Setting of the connected device

Auto Setting

Auto Setting (AUTO)

100BASE-TX Half Duplex

10BASE-T Half Duplex

100BASE-TX Full Duplex 100BASE-TX Full Duplex

100BASE-TX Half Duplex

Auto Setting (AUTO)

100BASE-TX Half Duplex

10BASE-T Full Duplex 10BASE-T Full Duplex

10BASE-T Half Duplex

Auto Setting (AUTO)

10BASE-T Half Duplex

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1.6 Control Panel

1.6.1 Operation Buttons & LEDs

Figure 1-5. Control Panel

$CEMURCEG

LCD

Power

button

Copy button

Cross Key and OK button

Menu button

Back button

One-touch dial button

Stop/Clear Settings button

Ten keys

Auto Answer/Space button

Speed Dial/Group/Back Space buttonRedial/Pause button

Auto Answer LED

Power LED

Color button

B&K button

Fax button

Scan button

Table 1-18. Button Functions

Button Function

Power Turns the power ON/OFF.

Copy Goes to the stand alone copy mode.

FAX Goes to the fax mode.

Scan Goes to the scan mode.

Displays detailed settings for each mode. Each mode has a Maintenance menu.

Cross Key (Up/Down/Left/Right) Selects a menu items.

OK Accepts the changed settings

Back Returns to the previous menu.

Stop/Clear Settings Stops copying/faxing or resets settings.

Ten keys Enters alphameric characters.

Auto Answer/Space

• Turns ON/OFF the auto answer settings.

• Enters a space when entering/editing numbers/characters.

Speed Dial/Back Space

• Goes to the call-up screen for speed dials/group dials.

• Enters a back space when entering/editing numbers/ characters.

Redial/Pause

• Displays last number dialed.

• Enters a pause when entering or editing numbers.

B&W Starts copying/faxing in black and white.

Color Starts copying/faxing in color.

One-touch dial

Displays speed dial/group dial list in Copy/Fax mode. Assigns No. 1 to 5 to each button.

Table 1-19. LED Functions

LED Function

Power (Green)

• Flashes while powering ON/OFF.

• Flashes during some sequence is in progress.

• Flashes when a fatal error occurs.

• Lights when the status is other than above.

Auto Answer (Green)

• Lights when Auto answer is on.

• Flashes when a fatal error occurs.

Table 1-18. Button Functions

Button Function

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1.7 Specification for Each Function

1.7.1 Stand-alone Copy Function

1.7.1.1 Supported Paper and Copy Mode

Note *1 : Supported for EAI only

*2 : Borderless printing of 5x7 size is not supported for EAI.

Note : In the case of copy using ADF, only the plain paper is available.

1.7.1.2 Stand-alone Copy Menu

The table below shows the stand-alone copy mode menu and their defaults of the WorkForce 310/Epson Stylus Office TX510FN/TX515FN/BX310FN/ME OFFICE 650FN.

Note * : Supported only for EAI.

Table 1-20. Supported Paper and Copy Mode

Paper Type

(UI notation)

Size

Quality

Resolution

Dot

Size

Bi-d

Micro

Weave

Border-

less

Plain paper A4, Letter

Draft

360x180 Eco O N OFF

Standard

360x360 VSD1 ON OFF

Best

720x720 VSD3 ON ON

Matte paper A4, Letter

Standard

1440x720 VSD3 ON ON

Glossy

4x6, 5x7*2,

A4, Letter

Standard

1440x720 VSD3 ON ON

Prem. Glossy

4x6, 5x7,

A4, Letter

Standard

1440x720 VSD3 ON ON

Ultra Glossy

4x6, 5x7,

A4, Letter

Standard

1440x720 VSD3 ON ON

Table 1-21. Copy Menus

Menu Function

Default

Value

Number of copies Sets the number of copies within the range of 1 to 99. ---

Layout

Selects from the following two layouts:

• With Border (normal layout with 3mm margins)

• Borderless (no margins)

With Border

Print setting

Paper type Selects paper type from the options shown in Table 1-20. Plain Paper

Paper size Selects paper size from the options shown in Table 1-20. A4, Letter

Quality Selects print quality from the options shown in Table 1-20. Standard

Zoom

Selects Actual, Auto Fit Page, or Legal > Letter*. Or reduction/enlargement ratio can be specified within the range of 25% to 400%.

Actual

Density Selects from the nine density levels of -4 to ±0 to +4. ±0

Expansion (for borderless print)

Selects the margins level (margins bleed off the edges of paper) from the Standard (100%), Mid. (50%) or Min. (0%).

Standard

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1.7.1.3 Relation Between Original and Copy

The scanning start position is located on the front right of the scan bed. The relations between the original placed face down and its copy are as follows.

Figure 1-6. Relation Between Original and Copy (Borderless/With Borders)

1.7.1.4 Copy Speed

Original Document

A Scan bed ---

B Scan area “ 1-10 Scanning Range ” (p.18)

C Original (face down) ---

OTM Top margin (out of scan range) “ 1-10 Scanning Range ” (p.18)

OLM Left margin (out of scan range) “ 1-10 Scanning Range ” (p.18)

Copied Document

D Copied paper ---

E Print area “ 1-7 Printing Area (Margins) ” (p.17)

F Copy ---

LM, RM Left margin, Right margin “ 1-7 Printing Area (Margins) ” (p.17)

TM, BM Top margin, Bottom margin

Scan / Print direction

Readable Length

Paper Length

Paper Width

Paper Length

Readable

Width

Readable Length

OTM

OLM

Home position

Table 1-22. Copy Speed (not using ADF)

Copy Conditions

(eMemo3, A4 size)

Copy Speed

Draft 360 x 180

Monochrome copy 38 cpm

Color copy 12 cpm

Default 360 x 360

Monochrome copy 27 cpm

Color copy 5 cpm

Table 1-23. Copy Speed (using ADF) (TBD)

Copy Conditions

Copy Speed

per copy

per five

copies

Default

Monochrome copy 2.8 cpm 3.3 cpm

Color copy 0.6 cpm 0.6 cpm

Best

Monochrome copy 1.3 cpm 1.4 cpm

Color copy 0.1 cpm 0.1 cpm

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1.7.2 Scan Function

The following shows the scan menu. When each menu is selected, Epson Scan installed in PC runs each function.

 Scan to PC

 Scan to PDF

 Scan to Email

After selecting one of those above, the selection menu of the connected PC appears. When connected via USB, “USB Connection” is displayed. When connected via a wired network, the PC name connected via the network is displayed (selecting “Last Used”can choose the PC connected last). Then the function is run on the selected PC.

1.7.3 FAX Function

The following shows the fax functions and specifications of this printer.

Note : The default settings are underlined in the following tables.

1.7.3.1 Basic Specifications

1.7.3.2 Supported Functions

 Scan

Note* : When color fax fine or photo can be selected.

Table 1-24. Basic Specifications

Function Specification

FAX type

Desktop facsimile with sending/receiving capabilities (Super G3, B&W and color scan)

Supported line Telephone subscriber line

Modem speed Up to 33.6kbps

Error Correction Mode

CCITU/ITU Group 3 fax with Error Correction Mode

Speed dials (Max.) 60 names & numbers

Document memory (Max.) 180 pages (ITU-T Chart No.1)

PC FAX Support

Transmit speed Approx. 3 seconds per page

Function Specification

Resolution

Monochrome

Standard: 8 pixel/mm x 3.85 lines/mm

Fine: 8 pixel/mm x 7.7 lines/mm

Photo: 8 pixel/mm x 7.7 lines/mm

(with error diffusion)

Color

Fine: 200 x 200 dpi

Photo: 200 x 200 dpi

Contrast 9 levels

Scan size

Flatbed: Fixed to 216 mm x 297 mm

ADF: 210 to 216 mm x 279 to 335.6 mm

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 Print

Note *1 : Volatile memory (approx. 2MB) to save FAX data is installed in this printer. When

received FAX data is reprinted from menu, it will print from latest data in the memory. If the amount of memory is insufficient when receiving FAX, the oldest data will be deleted in order to save the memory for receiving FAX.

*2: Displaying on LCD is also available in addition to printing log.

*3 : The printer stops printing after printing the first page on the current paper. The

received fax images (data) can be reprinted.

 User Setting

Note* : The display format can be changed from the user interface.

Function Specification

Paper size

EAI/Latin: Letter/A4/legal

Others: A4

Paper type Fixed to plain paper

Resolution Standard: 360 x 360 dpi

Dot size VSD1

Bi-directional Available

Microweave N/A

Borderless printing N/A

Automatic reduction On/Off

Backup fax reception and reprint

Available

List

Type: Last transaction (off/send error/every send)

Fax log (last 30 transactions)

Speed dial list Group Dial List Power-fail report Protocol trace

Font size: 12pt

Language:Depends on destination

Size mismatch Print

Footer N/A

Function Specification

Volume Buzzer: On/Off

Date and time

Display*: dd.mm.yyyy/mm.dd.yyyy/yyyy.mm.dd

hh:mm (12h/24h)

Backup: N/A

Daylight time:Available

Pending job viewer N/A (cannot reserve)

Elapsed time Available (displays time to redial)

External memory N/A

Language Depends on destination

Audio monitor Available (buzzer)

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 Dialing

Note *1: The fax numbers can be edited from the Fax settings menu.

*2: Basically, only tone is available, but pulse can be selected with PC support tool for

some destinations. (TBD)

 Answering

Function Specification

Speed/Group dial

Total registration 60 (Max.)

Characters available for registering number

1-9, 0, *, #, - (pause), space

Total digits for registering number

64 (Max.)

Characters available for registering name

a-z, A-Z, 1-9, 0, @._-&/:;,?*()’=+#!%~, space

Total characters for registering name

30 (Max.)

Options N/A

Selection method

Press the Speed Dial/Group Dial/Back Space button to display the menu

Function Recalls fax numbers

Registration of group dial

30 (MAX)

One-touch dial

There are 5 one-touch dial key on panel. It can install Speed/Group dial at 0-5 button.

Group dial N/A

Direct dial Total digits 64 (Max.)

Redial

Busy

Fixed to two times

No answer

Buffer Last one number

Redial interval Fixed to one minute

Redial attempts Fixed to two times

Dial mode

EMO Tone/Pulse 10pps

Others Tone

PBX N/A

Dial prefix N/A

On-hook dialing N/A

Function Specification

Auto answer

On/Off (with answer mode button)

EAI/Latin Ring to answer: 1-9 times (The default is 4)

SGP/TWN Ring to answer: 2 only

NZL

Ring to answer: 4-9 times (The default is 5)

Other Ring to answer: 1-9 times (The default is 5)

DRD

SGP/AUS/ NZL/DNK/ HKG

On/Off

Other All/single/double/triple/double&triple

TAM/IF Available

Easy receive N/A

Answer prefix N/A

Caller ID N/A

FAX/TEL mode N/A

Remote receive/remote telephone

N/A

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 Transmission

Note* : The compression method is automatically selected depending on the receiver.

 Reception

 Communication

 Telephone

 Others

The

Note : By selecting the menu in FAX mode or by running the function of the FAX utility

installed on your PC, you can self-diagnose the sending/receiving FAX functions. The result will be printed as a report.

Function Specification

Sequential broadcast Monochrome only

Direct transmission Color only

Memory transmission Monochrome only

Delayed memory transmission

Available

Multi-page transmission

Total pages 100 (Max.)

Data compression

Monochrome: MH/MR/MMR

Color: JPEG

Transmission reservation

N/A

Fax header (Owner information)

Characters available

a-z, A-Z, 1-9, 0, @._-&/ :;,?*()’=+#!%~, space

Total characters

(Max.)

Fax header (Own number)

Characters available

1-9, 0, +, space

Total characters

(Max.)

Overseas mode N/A

Poll to send N/A

Function Specification

FAX forwarding N/A

Block junk faxes N/A

Block no-ID calls N/A

Poll to receive Available

Function Specification

ECM On/Off

V.34 On/Off

Region Depends on destination

JBIG N/A

Function Specification

External telephone

Jack: Available

Handset: N/A

Hook detect: Available

Manual send: Available

Manual receive: Available

Function Specification

Power save mode Available

Receive and print during power off N/A

Copy during faxing N/A

Scan during faxing N/A

Save received data during power off N/A

Self-diagnostic function

Available

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1.7.4 Maintenance/Confirm Network Settings/

Print Network Status Sheet

The menu on each mode for WorkForce 310/Epson Stylus Office TX510FN/ TX515FN/BX310FN/ME OFFICE 650FN have “Maintenance”, “Confirm Network Settings”, and “Print Network Status Sheet”. In this menu, various settings, check and maintenance can be executed. The following explains the details.

Menu Item Function

Maintenance

Ink Levels

The current ink levels of each of the cartridges are displayed in bar chart consisting of three levels as below.

Nozzle Check

A nozzle check pattern to check the Printhead nozzles status is printed. A head cleaning can be run if necessary. See

Figure 1-7.

Head Cleaning

Runs a printhead cleaning. The cleaning cannot be made when low ink level is detected. In such case, an ink low error is displayed instead of running the cleaning.

Head Alignment

Adjustment to improve the bi-directional print quality. The instructions for the adjustment are displayed on the LCD.

Ink Cartridge Replacement

Runs the ink cartridge replacement sequence. And when an ink low or out error occurs, the user can run the replacement sequence by following the instructions displayed on the LCD.

Sound Sets On/Off of Beep

LCD Contrast

This allows the user to adjust the brightness of the LCD. The default value for each of the four modes is “9”, and can be changed within the range of 1 to 16.

Scroll Speed Sets LCD’s scrolling speed

Date/Time Sets date and time

Ink

level

100 to

80 %

79 to 40 %

39 to

10 %

Less than

10 %

LCD

display

Maintenance

Daylight Saving Time

Changes various settings of daylight time

Country/ Region

Sets country and region

Language Changes languages

Confirm Network Settings

Printer Name

Printer name on network

Connection

One of below from connecting condition is displayed based on the current setting.

• 10BASE-T Half Duplex

• 10BASE-T Full Duplex

• 100BASE-TX Half Duplex

• 100BASE-TX Full Duplex

• Disconnected

Obtain IP Address

Current setting (Auto/Manual) for obtaining IP address

IP Address

Current IP Address setting

Subnet Mask

Current Subnet Mask setting

Gateway

Current Gateway setting

MAC Address

MAC Address for this product

Print Network Status Sheet

Prints the Current Network Settings as Network Status Sheet. See Figure 1-8 for the sample.

Menu Item Function

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PRODUCT DESCRIPTION Specification for Each Function 29

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イ

Figure 1-7. Nozzle Check Pattern

Figure 1-8. Sample of Network Status Sheet

30 40

60 70

100

101

110

111

120 130

131

121

140

141

150 160

161

151

170

171

180

30 40

60 70

100

101

110

111

120 130

131

121

140

141

150 160

161

151

170

171

180

30 40

60 10

30 40

60 10

30 40

Cyan

Magenta

Yellow

Black

Note : The numbers shown in the figure are nozzle numbers. The numbers and the color names

are not printed on an actual nozzle check pattern.

32 dots

360 dpi VSD1

0.142 mm (1/180 inch)

Nozzle Check Pattern

Black

㩻㩻㩷㪅㩷㩻㩻㩻㩻㩻㩻㩷㩷㩷㩷㩷㩻㩻㩷㩿㩷㪄㪄㪄㪄㩷㪆㩷㩻㩻㩻㩻㩻㩻㩻㩻㪀

㪯㪯㩷㪑㩷㪯㪯㩷㪑㩷㪯㪯㪑㩷㪯㪯㩷㪑㩷㪯㪯㩷㪑㩷㪯㪯㩷㩷

㩻㩻㩻㩻㩻㩻㩻㩻㩻㩻㩻㩻㩻㩻㩻㩻㩷㩷

㪘㫌㫋㫆㩷㩿㩷㪈㪇㪇㪙㪘㪪㪜㪄㪫㪯㪃㩷㪝㫌㫃㫃㩷㪛㫌㫇㫃㪼㫏㩷㪀㩷㩷

㪘㫌㫋㫆㩷

㪤㪸㫅㫌㪸㫃㩷㪯㪯㪯㪅㩷㪯㪯㪯㪅㩷㪯㪯㪯㪅㩷㪯㪯㪯㩷㪯㪯㪯㪅㩷㪯㪯㪯㪅㩷㪯㪯㪯㪅㩷㪯㪯㪯㩷

㪯㪯㪯㪅㩷㪯㪯㪯㪅㩷㪯㪯㪯㪅㩷㪯㪯㪯㩷

㪛㫀㫊㪸㪹㫃㪼㪛㫀㫊㪸㪹㫃㪼

㩻㩻㩻㩻㩻㩻㩻㩻㪅㩷㫃㫆㪺㪸㫃㪅㩷㩷㩻㩻㩻㩻㩻㩻㩻㩻㩷

㪛㫀㫊㪸㪹㫃㪼

㪯㪯㪯㩷㪲㫊㪼㪺㪴㪯㪯㪯㩷㪲㫊㪼㪺㪴㪯㪯㪯㩷㪲㫊㪼㪺㪴㪯㪯㪯㩷㪲㫊㪼㪺㪴

Page 29

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CHAPTER

OPERATING PRINCIPLES

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2.1 Overview

This section describes the operating principles of the Printer Mechanism of WorkForce 310/520/320/325 series.

2.1.1 Printer Mechanism

The printer mechanism of this product consists of the printhead, carriage mechanism, paper loading mechanism, paper feed mechanism, and the ink system.

As the conventional models, this product is equipped with two DC motors; one is used to drive the paper loading and paper feed mechanisms, and also the pump mechanism that includes the carriage lock mechanism. The other one is used to drive the carriage mechanism. Paper is fed from the rear at the ASF unit with the LD roller and Retard roller, and ejected to the front at the tray.

Figure 2-1. Printer Mechanism Block Diagram

C H E C K

P O I N T

 In this chapter, the product names are called as follows:

 Description in this chapter is applied to WorkForce 310/520/

320/325 series. However, see below for the specifications of the printhead and CR Motor of WorkForce 320/325 series, and the power-on sequence of WorkForce 520/320/325 series.

• "8.2 OPERATING PRINCIPLES " (p.158)

Notation Product name

WorkForce 310 series

WorkForce 310, Epson Stylus Office TX510FN/TX515FN/ BX310FN/ME OFFICE 650FN

WorkForce 520 series

WorkForce 520/525, Epson Stylus Office TX525FW/ BX320FW

WorkForce 320 series

WorkForce 320, Epson Stylus Office TX320F/BX305F/ TX325F/ME OFFICE 620F

WorkForce 325 series

WorkForce 325/323, Epson Stylus Office BX305FW

Compression Spring

LD Roller

Retard Roller

Clutch Mechanism

PE Sensor

CR Motor

PF Motor

Pump Unit

Cap Unit

Carriage Unit

CR Encoder Sensor

PF Roller

Timing Belt

EJ Roller

Star Wheel

PF Scale

Change Lever

PF Encoder Sensor

CR Scale

Cover Open Sensor

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OPERATING PRINCIPLES Overview 32

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2.1.2 Motors & Sensors

The printer mechanism of this product is equipped with the following printheads, motors and sensors.

Note " * " : These specifications are applied to WorkForce 310/520 series only. For WorkForce

320/325 series, see chapter 8 "OPERATING PRINCIPLES " (p.158).

Figure 2-2. Motors & Sensors in Printer Mechanism

Figure 2-3. CIS Unit and CR Motor in Scanner Mechanism

Table 2-1. Printer Mechanism Motors & Sensors

Name Specification

Printhead

F3-3 Mach Turbo2 head: Black: 180 nozzles x 2

Color: 59 nozzles x 3 (cyan, magenta, yellow)

CR Motor

Type: DC motor Drive voltage: 42 VDC ± 5 % (DRV IC voltage) Coil resistance: 22.7 Ω ± 10 %

Inductance: 15.9 mH (1 KHz) Drive method: PWM, constant-current chopping

PF Motor

Type: DC motor Drive voltage: 42 VDC ± 5 % (DRV IC voltage) Coil resistance: 21.2 Ω ± 10 % Inductance: 17.2 mH (1 kHz) Drive method: PWM, constant-current chopping

PE Sensor

Purpose: Detection of paper top and bottom edges, for control to set paper

at the print start position

Type: Photo interrupter

CR Contact Module CSIC board

CR Encoder Sensor

Type: Photo interrupter Resolution: 180 pulse/inch

PF Encoder Sensor

Type: Photo interrupter Resolution: 180 pulse/inch

Cover Open Sensorr

Purpose: To detect the cover’s (scanner unit) open/close status Type: Mechanical contact point

Table 2-2. Scanner Mechanism CIS & Motor

Name Specification

CIS Unit

Resolution: 10200 pixel 16 bit per pixel (input), 8bit per pixel (output)

CR Motor

Type: 2-phase 96-pole PM type stepping motor Voltage: 42 VDC ± 5 % (DRV IC voltage) Coil resistance: 43 Ω ± 10 % (at 25 oC) (OKI)

38 Ω ± 10 % (at 25 oC) (MITSUMI)

Inductance: 24.5 mH ± 20 % (at 1 KHz, 1 Vrms) (OKI)

23 mH ± 20 % (at 1 KHz, 1 Vrms) (MITSUMI)

Drive method: Bipolar constant current control

CR Motor

PF Motor

CR Encoder Sensor

PF Encoder Sensor

CR Contact Module

PE Sensor

PF Encoder Sensor

Printhead

PF Encoder Sensor

Cover Open Sensor

CIS Unit

CR Motor

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OPERATING PRINCIPLES Overview 33

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Note " * " : These specifications are applied to WorkForce 310/320 series only. For WorkForce

520/325 series, see chapter 8 "OPERATING PRINCIPLES " (p.158).

Figure 2-4. Motors & Sensors in ADF Mechanism

2.1.3 Printhead

WorkForce 310/520 series employs the F3-3 Mach Turbo2 type printhead.

 Nozzle configuration

 Black: 180 nozzles x 2  Color: 59 nozzles x 3 (cyan, magenta, yellow)

The nozzle layout as seen from behind the printhead is shown below.

Figure 2-5. Nozzle Layout

Table 2-3. ADF Mechanism Motors & Sensors

Name Specification

ADF DOC (Detection of document) Sensor

Purpose: To detect the presence of a document on the document tray

Type: Photo interrupter

ADF PE Sensor

Purpose: Detection of paper top and bottom edges Type: Photo interrupter

ADF Motor

Type: 4-phase 96-pole PM type stepping motor Voltage: 42 VDC ± 5 % (DRV IC voltage) Coil resistance: 29.3 Ω ± 7 % (at 20 oC) (OKI)

Inductance: 15 mH/phase (at 1 KHz, 1 Vrms) (OKI) Drive method: Bipolar constant current chopper method

ADF Motor

Above: ADF DOC Sensor Below: ADF PE Sensor

2.258

(64/720inch)

A column B column C column

C#3

C#2

C#1

5.644

(160/720inch)

0.071 (1/360inch)

Carriage movement direction

Paper feed direction

B#3

B#2

B#1

B#180

B#179

B#178

A#3

A#2

A#1

A#180

A#179

A#178

Note : #1,#61 and #121 nozzles of C

column are used only for flushing, and are not used for printing.

Black

A column: #1 to #180 B column: #1 to #180

Yellow C column: #2 to C#60

Magenta C column: #62 to C#120

Cyan C column: #122 to C#180

C#121

C#61

C column

C#180

C#179

C#178

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2.1.4 Power-On Sequence

This section describes operations of power-on sequence with the following two conditions.

 Condition 1: Normal power-on sequence (refer to Table 2-4)

 Turning on the printer after turning off the printer without a error.  Completing ink charge.  No paper on the paper path.  The Printhead is capped with the Cap of the Ink System.  The Carriage is fixed by the CR Lock.

 Condition 2: Power-on sequence after recovering from a paper jam error (refer to

Table 2-5)

 Turning on the printer after turning off the printer with a paper jam error.  There is a paper on the paper path without detecting by PE sensor.

Table 2-4. Condition 1: Normal power-on sequence

Operation

Carriage/PF roller

movement and position

1. Checking waste ink overflow

2. Avoiding deadlock sequence

2-1.The carriage moves to the 0-digit side slowly and checks if it

touches the CR lock.

2-2.The carriage slowly moves to the 80-digit side.

2-3.The PF Motor rotates in a clockwise direction, and releases the CR

lock.

2-4.The carriage moves to the 0-digit side slowly and checks if it

touches the Right Frame.

2-5.The carriage returns to its home position.

3. Releasing the CR lock

3-1.The PF motor rotates in a clockwise direction, and releases the CR

lock.

lock

lockisreleased

4. Seeking the home position

4-1.The carriage moves to the 0-digit side slowly and checks if it

touches the Right Frame.

4-2.The carriage slowly moves to the CR lock set position.

4-3.The PF motor rotates in a clockwise direction, and releases the CR

lock.

4-4.The PF motor rotates in a counterclockwise direction, and sets the

CR lock.

4-5.The carriage moves to the 80-digit side slowly and checks if it

touches the CR lock.

4-6.The carriage slowly moves to the 0-digit side to the CR lock set

position.

4-7.The PF motor rotates in a clockwise direction, and releases the CR

lock.

4-8.The carriage moves to the 80-digit side slowly and checks if it does

not touch the CR lock.

4-9.The carriage slowly moves to its original position, and home

position is fixed. Afterward, the carriage position is monitored according to the signals from the CR Encoder.

5. Checking for remaining paper on the paper path and measurement of the PF Motor

5-1.The carriage slowly moves to the ASF trigger position.

5-2.Checks if paper exists by the PE sensor*4 and the PF Motor rotates

in a clockwise direction for one second. (PF initialization)

5-3.The carriage slowly moves to the 0-digit side to the ASF trigger

holding position.

5-4.The PF motor rotates in a clockwise direction for two seconds, and

checks load measurement.

Table 2-4. Condition 1: Normal power-on sequence

Operation

Carriage/PF roller

movement and position

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Note *1 : The rotation direction of the PF Motor is as follows.

Clockwise direction : Paper is fed normally Counterclockwise direction : Paper is fed backward

*2 : The condition of the CR lock is as follows.

Red : CR lock is set

White : CR lock is released *3 : Checks if the carriage is not deadlock such as the CR lock is caught in the gap of the carriage. *4 : Eject the paper if any. *5 : When the paper exists, the existing measurement value is read out and PF motor does not rotate. *6 : Executes when the detected temperature is under 5 oC (41oF) by the thermistor on the

Printhead. *7 : The empty sanction operation may occur depending on the situation. *8 : When the paper is remained in the printer, the paper is forcibly ejected to rotate the PF Roller. *9 : For enhancing throughput, the CR lock is actually set at the beginning of power-saving mode.

Note *1 : The “paper exists” is detected when the carriage touches the paper. When “paper

does not exist” is detected, it executes operation on or after No.6 in power-on sequence of condition 1 (

Table 2-4).

*2 : When the paper jam error is not solved after repeating twice of the operation on

condition 2 (Table 2-5), it becomes paper jam fatal error for third time.

6. Low temperature operation sequence

6-1.The PF motor rotates in a clockwise direction, and releases the CR

lock.

6-2.The carriage moves back and forth between CR lock and the 80-

digit side for two times.

7. Detecting ink cartridge and initializing ink system

7-1.After moving the PF motor rotates in a clockwise direction to

release the CR lock, rotates the PF motor again in a clockwise direction for one second, and resets the PF roller.

7-2.After the carriage moves to the 80-digit side and checks the ink end

sensor, detects the ink remaining.

7-3.The carriage quickly returns to its home position.

8. CR lock setting

8-1.The carriage slowly moves to the CR lock set position.

8-2.The PF motor rotates in a counterclockwise direction, and sets the

CR lock.

8-3.The carriage slowly returns to its home position.

Table 2-4. Condition 1: Normal power-on sequence

Operation

Carriage/PF roller

movement and position

Table 2-5. Condition 2: Power-on sequence after recovering from a paper jam error

Operation

Carriage/PF Roller

movement and position

Executes No.1 to No.5 on normal power-on sequence (Table 2-4).

6. Detecting remaining paper

6-1.The carriage moves to the 80-digit side and checks if there is any

paper remained.

6-2.The carriage quickly returns to its home position, and displays on

the LCD that the paper jam error occurs.

When the user removes the paper and releases the paper jam error on panel operation, power-on sequence from No.1 of normal power-on sequence (

Table 2-4) is executed.*

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2.1.5 Printer Initialization

There are four kinds of initialization method, and the following explains each initialization

1. Hardware initialization This printer is initialized when turning the printer power on, or printer recognized the cold-reset command (remote RS command). When printer is initialized, the following actions are performed. (a) Initializes printer mechanism (b) Clears input data buffer (c) Clears print buffer (d) Sets default values

2. Operator initialization Initialization when resetting the USB software, and the following are performed. (a) Clears input data buffer (b) Clears print buffer (c) Sets default values

3. Software initialization The ESC@ command also initialize the printer. When printer is initialized, the following actions are performed. (a) Clears print buffer (b) Sets default values

4. IEEE 1284.4 “rs” command initialization The printer recognized the IEEE 1284.4 “rs” command. When printer is initialized, the following action is performed.

 Initialization when an error occurs.

(a) Initializes printer mechanism (b) Clears input data buffer (c) Clears print buffer (d) Sets default values

 Initialization in normal operation

(a) Clears input data buffer (b) Clears print buffer (c) Sets default values

Page 36

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CHAPTER

TROUBLESHOOTING

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3.1 Overview

This chapter describes how to solve problems.

W A R N I N G

 To avoid electric shocks, be careful when checking the electrical

circuit boards below while the power is on.

 Touching an FET, transistor or heat sink with one hand while

touching a metal part of the mechanism with the other hand could result in an electric shock, so carefully avoid this.

 After initial filling of ink has been repeated several times,

immediate moving or tilting of the printer could result in leaking of ink that has not been completely absorbed by the Waste Ink Pad. When initial filling of ink has been repeated several times, check the ink remaining in the tip of the Waste Ink Tube and the waste ink not absorbed by the Waste Ink Pad before moving the printer.

Notation Main Board Panel Board

WorkForce 310 series CA49 MAIN CA49 Panel boards

WorkForce 520 series CA78 MAIN CA78 Panel boards

WorkForce 320 series CA79 MAIN CA49 Panel boards

WorkForce 325 series CB08 MAIN CB08 Panel board

C H E C K

P O I N T

 Disassembly and reassembly of parts is often required when

identifying the causes of problems. The parts should be disassembled and re-assembled correctly while referring to

“DISASSEMBLY/ASSEMBLY” (p.80) so that the operation

and status of each check item can be correctly verified.

 Some individual part and units may require adjustment once

they are removed or replaced. If removing or replacing parts which have specific instructions for adjustment included in

“DISASSEMBLY/ASSEMBLY” (p.80), be sure to make these

adjustments after repairing the problem location.

 In this chapter, the product names are called as follows:

 Basically, description in this chapter is based on WorkForce

310 series, but the remedies and instructions in the checkpoints can be applied to WorkFoece 520/320/325 series in the same manner. For WorkFoece 320/325 series; however, the locations of the connectors on the Main Board and the shape of the Main Board are different. Therefore, if the description contains the connectors of the Main Board, use the number and the location of the connectors as appropriate for WorkFoece 320/325 series referring below.

• "8.3 TROUBLESHOOTING " (p.161)

Notation Product name

WorkForce 310 series

WorkForce 310, Epson Stylus Office TX510FN/TX515FN/ BX310FN/ME OFFICE 650FN

WorkForce 520 series

WorkForce 520/525, Epson Stylus Office TX525FW/ BX320FW

WorkForce 320 series

WorkForce 320, Epson Stylus Office TX320F/BX305F/ TX325F/ME OFFICE 620F

WorkForce 325 series

WorkForce 325/323, Epson Stylus Office BX305FW

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3.1.1 Specified Tools

This printer does not require any specified tools for troubleshooting.

3.1.2 Preliminary Checks

Before starting troubleshooting, be sure to verify that the following conditions are all met:

 The power supply voltage must be within the specification limits. (Measure the

voltage at the wall socket.)

 The power code must be free from damage, short circuit or breakage, or miswiring

in the power code.

 The printer must be grounded properly.

 The printer should not be located in a place where it can be exposed to too high or

low temperature, too high or low humidity, or abrupt temperature change.

 The printer should not be located near waterworks, near humidifiers, near heaters

or near flames, in a dusty atmosphere or in a place where the printer can be exposed to blast from an air conditioner.

 The printer should not be located in a place where volatile or inflammable gases

are produced.

 The printer should not be located in a place where it can be exposed to direct rays

of the sun.

 The printer must be placed on a strong and steady level table (without an

inclination larger than five degrees).

 Any vibrating equipment must not be placed on or under the printer.

 The paper used must conform to the specification.

 There is no error in handling of the printer.

 Check the inside of the printer, and remove foreign matters if any, such as paper

clips, staples, bits of paper, paper dust or toner.

 Clean the inside of the printer and the rubber rolls.

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3.2 Troubleshooting

3.2.1 Motor and Sensor Troubleshooting

 Motors

The resistance values for the CR motor and the PF motor are given below, however, the values cannot be used to check the motors status since they are DC motor and the resistance between the electric poles varies. Visually check the motors for abnormal operation and if it is hard to judge, replace the motor.

Note *1 : WokForce 310/520 series only.

*2 : WokForce 320/325 series only.

*3 : WokForce 310/320 series only.

*4 : WokForce 520/325 series only.

*5 : Manufactured by Oki Electric Industry Co., Ltd

*6 : Manufactured by MITSUMI ELECTRIC CO., LTD.

*7 : Manufactured by NMB Mechatronics Co.,Ltd.

 Sensors

Note * : WokForce 310/520 series only.

Table 3-1. Motor resistance and check point

Motor Motor Type Drive Voltage Resistance

CR motor

DC motor with

brush

DC 42 V ± 5 %

22.7 Ω ± 10 %

28.8 Ω ± 10 %

PF motor 21.2 Ω ± 10 %

Scanner motor

2-phase, 96-pole

PM stepping motor

43.0 Ω ± 10 %

38.0 Ω ± 10 %

ADF motor

4-phase 96-pole

PM stepping motor

29.3 Ω ± 7 %

(per phase at 20

°C)

*3*5

28.0 Ω ± 7 %

(per phase at 25°C)

*4*7

Table 3-2. Sensor check point

Sensor name Check point Signal level Switch mode

PE Sensor CN15/Pin 1 and 2

Less than 0.4 V Off: No paper

More than 2.4 V On: Detect the paper

Cover Open

Sensor

CN16/Pin 1 and 2

Less than 0.4 V Off: Cover Close

More than 2.4 V On: Cover Open

ADF PE Sensor CN18/Pin 1 and 5

Less than 0.4 V Off: Document not passing

More than 2.4 V On: Document passing

ADF DOC

Sensor

CN18/Pin 1 and 3

Less than 0.4 V Off: Detect the document

More than 2.4 V On: No document

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3.3 Error Indications and Fault Occurrence Causes

3.3.1 Error Message List

You can handle most of the troubles with messages/instructions shown on the LCD panel.

Table 3-3. Error Indications and Fault Occurrence Causes

Error Name LCD Message STM Message Error Cause Reference

Fatal error (printer mechanism)

Printer error See your documentation.

Turn the printer off and delete all print jobs. Open the scanner unit and remove any paper from inside the printer and turn the printer back on. Click the [How to] button for instructions on removing jammed paper.

Mechanical trouble occurs.

Table 3-4. (p43)

Fatal error (Scanner)

Scanner error See your documentation.

Scanner error occurs.

Fatal error (Paper jam)

Printer error Paper jammed in the printer. Turn off the printer. open the Scanner unit, and remove the paper. See your documentation.

Mechanical trouble occurs due to a paper jam.

Maintenance request (Waste ink over flow)

The printer's ink pads are at the end of their service life. Please contact Epson Support.

The printer's ink pads are nearing the end of their service life. Please contact Epson support.

The waste ink counter exceeds to capacity. Table 3-5. (p49)

Paper jam error

Paper jam Press OK. If the error does not clear, remove the paper by hand.

Click the [How to] button for instructions on removing jammed paper.

Paper stays in the paper path after paper ejection.

Table 3-6. (p49)

Ink end error

You need to replace the following ink cartridge(s): BK1*

, BK2*1, M*1, C*1, Y*1. Press OK to replace the ink cartridges.

Black: XXXX*

Color: XXXX*

......................

Epson recommends the genuine Epson cartridges listed above. Click the [How to] button for ink cartridge replacement instructions.

Ink is out in some I/C.

Table 3-7. (p52)

No ink cartridge error

Install ink cartridges: BK1*1, BK2*1, M*1, C*1, Y*1. Press OK to install ink cartridges.

No I/C is set.

Incorrect ink cartridge

Ink cartridge not recognized: BK1*1, BK2*1, M*1, C*1, Y*1. Press OK to replace the ink cartridges.

Incorrect I/C is set.

Ink cartridge cover open error

Ink cartridge cover is open. Lift Scanner unit and close the ink cartridge cover. Press OK.

---

Ink replacement sequence was attempted with the Ink Cartridge Cover open.

Table 3-8. (p53)

Paper out error

Paper Out Load paper and press OK.

Reload the paper, then press the OK button on the printer or click the [Continue] button if it appears on the screen. To cancel all print jobs, click the [Cancel] button if it appears on the screen.

Failure to load paper to print. Table 3-9. (p53)

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Note *1 : The color falling under the corresponding category is displayed.

*2 : The “XXXX” represents the part number of the Ink Cartridge.

*3 : WorkForce 310/520 series only.

Head cleaning (Ink low error)

Replace the following ink cartridge(s) before cleaning the print head. Ink low: BK1*1, BK2*1, M*1, C*1, Y*1.

Black: XXXX*

Color: XXXX*

......................

You may continue printing, or click the [How to] button to change the ink cartridge now.

Head cleaning was attempted in the Ink low status.

Table 3-10. (p55)

Double feed error

Multi-page feed error Remove and reload the paper, then press OK.

A page has not been printed, multiple pages have been fed into the printer at once, or the wrong paper size has been fed into the printer. Remove and reload the paper. Press the OK button if necessary.

Double feed during double sided printing. Table 3-11. (p56)

Communication error

Communication error. Make sure the cable is connected, then try again. Press OK.

Check all connections and make sure all devices are on. If the power was turned off during printing, cancel the print job. If the error does not clear, see your printer documentation.

The printer cannot communicate with the PC properly.

Table 3-12. (p57)

Scanner unit open error*

Close the scanner unit firmly. Close the scanner unit. Scanner unit was opened during printing. Table 3-13. (p58)

ADF paper jam error

Paper jam in the Automatic Document Feeder. Remove the jammed paper. Press OK.

--- Paper jammed in the document feeder. Table 3-14. (p59)

Network error --- --- A network related error occurred.

“ 3.4 Network

Troubleshooting ”

(p.67)

Fatal error (Fax)

Communication error See your documentation.

--- Fax error occurs.

“ 3.5 FAX

Troubleshooting ”

(p.68)

FAX error --- --- FAX error occurs.

Table 3-3. Error Indications and Fault Occurrence Causes

Error Name LCD Message STM Message Error Cause Reference

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3.3.2 Troubleshooting by Error Message

The following tables provide troubleshooting procedures. Confirm the error message indicated on the LCD, and verify it in the following list for the corresponding troubleshooting remedy. If some parts need to be replaced or repaired, make sure to follow the procedure given in Chapter 4 “DISASSEMBLY/ASSEMBLY”.

Table 3-4. Check point for Fatal error according to each phenomenon

Occurrence

timing

CR position

Detailed phenomenon

Defective

unit/part name

Check point Remedy

• Power on

• Anywhere

The Scanner Unit does not initialize when the power is turned on.

Scanner Motor

1. Check if the Scanner Motor cable is connected to CN8 on the Main Board.

1. Connect the Scanner Motor cable to CN8 on the Main Board.

2. Check if the coil resistance of the Scanner Motor is about 38*1 or 43*2 by using the tester. (refer to Table 3-1).

Note *1 : Manufactured by MITSUMI ELECTRIC CO., LTD.

*2 : Manufactured by Oki Electric Industry Co., Ltd

2. Replace the Scanner Motor with a new one.

3. Check if the Scanner Motor Connector Cable is damaged. 3. Replace the Scanner Motor with a new one.

Scanner Motor

cable

CN8

Scanner Motor

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• Power on

• Anywhere

The Scanner Unit does not initialize when the power is turned on.

Scanner

Carriage FFC

1. Check if the Scanner Carriage FFC is connected to CN17 on the Main Board.

1. Connect the Scanner Carriage FFC to CN17 on the Main Board.

2. Check if the Scanner Carriage FFC is damaged. 2. Replace the Scanner Carriage FFC with a new one.

Scanner

Carriage Unit

1. Check if the Scanner Carriage Unit is damaged. 1. Replace the Scanner Carriage Unit with a new one.

Table 3-4. Check point for Fatal error according to each phenomenon

Occurrence

timing

CR position

Detailed phenomenon

Defective

unit/part name

Check point Remedy

Scanner Carriage FFC

CN17

Scanner Carriage Unit

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• Power on

• Anywhere

When turning on the power, the CR Motor does not operate at all.

CR Motor

1. Check if the CR Motor Connector Cable is connected to CN6

on the Main Board.

1. Connect the CR Motor Connector Cable to CN6 on the Main Board.

2. Check if the CR Motor Connector Cable is not damaged. 2. Replace the CR Motor with a new one.

3. Check if the CR Motor operates. 3. Replace the CR Motor with a new one.

When turning on the power, the PF Motor does not operate at all

PF Motor

1. Check if the PF Motor Connector Cable is connected to CN7 on the Main Board.

1. Connect the PF Motor Connector Cable to CN7 on the Main Board.

2. Check if the PF Motor Connector Cable is not damaged. 2. Replace the PF Motor with a new one.

3. Check if the PF Motor operates. 3. Replace the PF Motor with a new one.

Table 3-4. Check point for Fatal error according to each phenomenon

Occurrence

timing

CR position

Detailed phenomenon

Defective

unit/part name

Check point Remedy

CR Motor

Connector Cable

CN6

PF Motor

Connector Cable

CN7

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• Power on

• Anywhere

When turning on the power, the Carriage Unit collides to the Change Lever located to the front side of the printer.

PF Motor

1. Check if the PF Motor Connector Cable is connected to CN7 on the Main Board.

1. Connect the PF Motor Connector Cable to CN7 on the Main Board.

2. Check if the PF Motor Connector Cable is not damaged. 2. Replace the PF Motor with a new one.

3. Check if the PF Motor operates. 3. Replace the PF Motor with a new one.

ASF Unit

1. Check if the Compression Spring 2.36 does not come off in the Change Lever.

1. Replace the ASF Unit with a new one.

The Carriage Unit collides with the Upper Paper Guide Unit when power is turned on.

Upper Paper

Guide Unit

1. Check if the Paper Guide Upper Unit is correctly assembled. 1. Reassemble the Upper Paper Guide Unit to the

Main Frame correctly.

Table 3-4. Check point for Fatal error according to each phenomenon

Occurrence

timing

CR position

Detailed phenomenon

Defective

unit/part name

Check point Remedy

Compression Spring 2.36

Change Lever

Upper Paper Guide Unit

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• Power on

• Anywhere

When turning on the power, the Carriage Unit collides to the right side of the Main Frame.

CR Scale

1. Check if the CR Scale does not come off or it properly passes through the slit of the CR Encoder Board.

1. Reassemble the CR Scale correctly.

* If the problem is not solved, replace the Main

Board with a new one.

2. Check if the CR Scale is not damaged or contaminated. 2. Replace the CR Scale with a new one or clean it

completely.

CR Encoder

Board

1. Check if the Encoder FFC is connected to the CR Encoder Board.

1. Connect the Encoder FFC to the CR Encoder Board.

2. Check if the Encoder FFC is not damaged. 2. Replace the Encoder FFC with a new one.

3. Check if the CR Encoder Board is not damaged. 3. Replace the CR Encoder Board with a new one.

Table 3-4. Check point for Fatal error according to each phenomenon

Occurrence

timing

CR position

Detailed phenomenon

Defective

unit/part name

Check point Remedy

Slit of the CR Encoder Board

CR Scale

CR Encoder BoardEncoder FFC

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• Power on

• Anywhere

The eject rollers are rotating at high speed when power is turned on. (For about 1 cycle.)

PF Scale/PF

Encoder Sensor

1. Check if the PF Scale is not damaged or contaminated. 1. Replace the PF Scale with a new one.

2. Check if the PF Encoder Sensor is not damaged. 2. Replace the PF Encoder Sensor with a new one.

• Operation

• Anywhere

The Scanner Carriage Unit does not operate.

Lower Scanner

Housing

1. Check if the grease is applied enough on the surface of the Guide Rail of the Lower Scanner Housing.

1. Apply the grease on the surface of the Guide Rail of the Lower Scanner Housing after wiping the old grease with a dry, soft cloth. (Refer to

Chapter 6 “MAINTENANCE” (p.147))

2. Check if the Scanner Carriage Unit is set correctly. 2. Reassemble the Scanner Carriage Unit.

A paper feeding sequence failed to feed the paper, but a paper ejection sequence is performed.

ASF Unit

1. Check if the PE Sensor Connector Cable is connected to CN15 on the Main Board.

1. Connect the PE Sensor Connector Cable to CN15 on the Main Board.

2. Check if the PE Sensor Connector Cable is not damaged. 2. Replace the ASF Unit with a new one.

3. Check if the PE Sensor is not damaged. 3. Replace the ASF Unit with a new one.

Table 3-4. Check point for Fatal error according to each phenomenon

Occurrence

timing

CR position

Detailed phenomenon

Defective

unit/part name

Check point Remedy

PF Scale PF Encoder Sensor

CN15

PE Sensor

Connector Cable

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Table 3-5. Check point for the Maintenance request according to each phenomenon

Occurrence

timing

CR position

Detailed phenomenon

Defective

unit/part name

Check point Remedy

• Operation

•–

An error is indicated on the STM or LCD. Waste Ink Pads ---

1. Change the Waste Ink Pads and initialize the Waste Ink Pad Counter. (Refer to

Chapter 5

“ADJUSTMENT” (p.135))

Table 3-6. Check point for Paper jam error according to each phenomenon

Occurrence

timing

CR position

Detailed phenomenon

Defective

unit/part name

Check point Remedy

• Operation

• Outside HP

A paper feeding sequence failed to feed the paper, but a paper ejection sequence is performed.

ASF Unit

1. Check if the ASF Unit is properly installed. 1. Install the ASF Unit properly.

2. Check if the Paper Back Lever operates correctly in the paper loading sequence.

2. Set the Extension Spring 0.099 between the ASF Frame and the Paper Back Lever.

Paper is being resent during paper feeding operation.

ASF Unit

1. Check if the Extension Spring Retard operates correctly in the paper loading sequence.

1. Set the Extension Spring Retard between the Retard Roller Unit and the ASF Frame.

Paper Back Lever

Extension Spring 0.099

Extension Spring Retard

Backside of ASF Unit

Note * : In case that the paper jam error occurs in each operation, the jammed paper contacts the nozzle surface of the Print Head and the Print Head may be damaged.

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• Operation

•–

The top edge of paper does not go through between the EJ Roller Unit and the Star Wheel.

Star Wheel Holder

Assy*

1. Check if the Star Wheel Holder Assy is correctly assembled.

1. Reassemble the Star Wheel Holder Assy correctly.

2. Check if the Star Wheel Holders does not come off. 2. Reassemble the Star Wheel Holders correctly.

EJ Roller Unit*

1. Check if the EJ Roller Unit is correctly assembled. 1. Reassemble the EJ Roller Unit correctly.

2. Check if the Spur Gear 51.5 is not damaged. 2. Replace the EJ Roller Unit with a new one.

Table 3-6. Check point for Paper jam error according to each phenomenon

Occurrence

timing

CR position

Detailed phenomenon

Defective

unit/part name

Check point Remedy

Star Wheel Holder Assy

Star Wheel Holders

EJ Roller Unit

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Note * : In case that the paper jam error occurs in each operation, the jammed paper contacts the nozzle surface of the Print Head and the Print Head may be damaged.

• Operation

•–

The top edge of paper is not loaded to the PF Roller Unit.

Upper Paper Guide

Unit*

1. Check if the Upper Paper Guide Unit is correctly assembled.

1. Reassemble the Upper Paper Guide Unit to the Main Frame correctly.

Table 3-6. Check point for Paper jam error according to each phenomenon

Occurrence

timing

CR position

Detailed phenomenon

Defective

unit/part name

Check point Remedy

Upper Paper Guide Unit

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Table 3-7. Check point for Ink end / No ink cartridge / Incorrect ink cartridge error according to each phenomenon

Occurrence

timing

CR position

Detailed phenomenon

Defective

unit/part name

Check point Remedy

• Power on

•Inside HP

After the printer detects that the carriage is at the home position, an error is displayed.

Ink Cartridge

1. Check if Ink Cartridge is properly installed. 1. Install the Ink Cartridge properly.

2. Check if the Memory Chip is not disconnected or not chipped.

2. Replace the Ink Cartridge with a new one.

CSIC Board

1. Check if the Head FFC is connected to connector on the CSIC Board.

1. Connect the Head FFC to connector on the CSIC Board.

2. Check if the CSIC Board is not damaged. 2. Replace the CSIC Board with a new one.

CSIC Connector

3. Check if the CSIC Connector is not damaged. 1. Replace the CSIC Board with a new one.

Memory Chip

Connector

CSIC Board

Head FFC

CSIC Board

CSIC Connectors

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Table 3-8. Check point for Ink cartridge cover open error according to each phenomenon

Occurrence

timing

CR position

Detailed phenomenon

Defective

unit/part name

Check point Remedy

• Operation

•–

An error is indicated on the LCD. Ink Cartridge Cover ---

1. Close the Ink Cartridge Cover.

Table 3-9. Check point for Paper out error according to each phenomenon

Occurrence

timing

CR position

Detailed phenomenon

Defective

unit/part name

Check point Remedy

• Operation

•–

The LD Roller cannot pick up paper although the LD Roller attempt to rotate correctly.

ASF Unit

1. Check if any paper dust is not adhered to the surface of the LD Roller.

1. Set a cleaning sheet in the ASF Unit up side down. Then holding the top edge, try to load the paper from the Printer driver. The micro pearl on the LD Roller surface is removed. To remove severe smear, staple a cloth moistened with alcohol to a post card and clean the roller in the same manner.

*If the problem is not solved, replace the ASF

unit with new one.

The Hopper does not operate during the paper loading sequence although the LD Roller rotates to load paper from the ASF Unit.

ASF Unit

1. Check if the Hopper operates correctly in the paper loading sequence.

1. Reassemble the Compression Spring 3.43 between the Base Frame and the Hopper.

LD Roller

Non-adhesive Area

Staples

Cloth moistened

with alcohol

CL Sheet

Adhesive Area

This side down

(Use a post card for

the base sheet)

HopperCompression Spring 3.43

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• Operation

•–

The drive of the PF Motor is not transmitted to the LD Roller Shaft.

ASF Unit

1. Check if the Extension Spring 0.143 does not come off in the Clutch mechanism.

1. Reassemble the Extension Spring 0.143 in the Clutch mechanism.

2. Check if the positioning hole of the Clutch does not come off from the guide pin of the LD Roller Shaft.

2. Reassemble the positioning hole of the Clutch on the guide pin of the LD Roller Shaft.

3. Check if the Clutch tooth is not damaged. 3. Replace the ASF Unit with a new one.

4. Check if the Clutch is not damaged. 4. Replace the ASF Unit with a new one.

5. Check if the Compression Spring 2.36 does not come off in the Change Lever.

5. Replace the ASF Unit with a new one.

Table 3-9. Check point for Paper out error according to each phenomenon

Occurrence

timing

CR position

Detailed phenomenon

Defective

unit/part name

Check point Remedy

Extension Spring 0.143

Guide Pin

Clutch

LD Roller Shaft

Compression

Spring 2.36

Change Lever

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• Operation

•–

The LD Roller is not set to the ASF home position and paper is always loaded from the ASF Unit during the paper loading sequence.

ASF Unit

1. Check if the tip of the Change Lever is not damaged. 1. Replace the ASF Unit with a new one.

Table 3-10. Check point for Head Cleaning error (Ink low error) according to each phenomenon

Occurrence

timing

CR position

Detailed phenomenon

Defective

unit/part name

Check point Remedy

• Operation

•–

Head Cleaning is not carried out. Ink Cartridge

1. Check if the ink remains in the Ink Cartridge. 1. Replace the Ink Cartridge with a new one.

2. Check if the Ink Cartridge can be used by installing it to other printer.

2. Replace the Ink Cartridge with a new one.

Table 3-9. Check point for Paper out error according to each phenomenon

Occurrence

timing

CR position

Detailed phenomenon

Defective

unit/part name

Check point Remedy

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Table 3-11. Check point for Double feed error according to each phenomenon

Occurrence

timing

CR position

Detailed phenomenon

Defective

unit/part name

Check point Remedy

• Operation

•–

After both surfaces were printed, the paper was ejected but an error is displayed.

ASF Unit

1. Check if the Extension Spring Retard operates correctly in the paper loading sequence.

1. Set the Extension Spring Retard between the Retard Roller Unit and the ASF Frame.

2. Check if the Paper Back Lever operates correctly in the paper loading sequence.

2. Set the Extension Spring 0.099 between the ASF Frame and the Paper Back Lever.

Extension Spring Retard

Backside of ASF

Paper Back Lever

Extension Spring 0.099

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Table 3-12. Check point for Communication error according to each phenomenon

Occurrence

timing

CR position

Detailed phenomenon

Defective

unit/part name

Check point Remedy

• Power on

• Anywhere

When turning on the power, the printer does not operate at all.

Panel Unit

1. Check if the Panel FFC is connected to CN1 on the Panel Board.

1. Connect the Panel FFC to CN1 on the Panel Board.

2. Check if the Panel FFC is not damaged. 2. Replace the Panel FFC with new one.

3. Check if the Panel Board is not damaged. 3. Replace the Panel Board with new one.

• Power on

• Anywhere

When turning on the power, the printer does not operate at all.

Power Supply Unit

1. Check if the Power Supply Unit Cable is connected to CN501 on the Main Board.

1. Connect the Power Supply Unit Cable to CN501 on the Main Board.

2. Check if the Power Supply Unit Cable/Power Supply Unit is not damaged.

2. Replace the Power Supply Unit with a new one. * If the problem is not solved, replace the Main

Board with new one.

Panel FFC

CN1

CN501

Power Supply

Unit Cable

Power Supply Unit

Power Supply

Unit Cable

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• Power on

•–

When turning on the power, the power on sequence is performed correctly. But, when any printer job is sent to the printer, a communication error is indicated with STM3.

USB Cable

1. Check if the USB Cable is connected between the printer and the PC.

1. Connect the USB Cable to the printer and the PC.

Main Board Unit

1. Check if an correct model name is stored into the address of the EEPROM on the Main Board.

1. Use the Adjustment Program to write the correct value to the EEPROM address.

2. Check if the Panel FFC is connected to CN5 on the Main Board.

2. Connect the Panel FFC to CN5 on the Main Board.

Table 3-13. Check point for Scanner unit open error according to each phenomenon

Occurrence

timing

CR position

Detailed phenomenon

Defective

unit/part name

Check point Remedy

• Operation

• Anywhere

The Printer Cover is closed, but the cover open error is displayed.

Cover Open Sensor

1. Is the Cover Open Sensor cable properly connected to CN16 on the Main Board?

1. Connect the Cover Open Sensor cable to CN16 on the Main Board.

2. Is the Cover Open Sensor cable damaged? 2. Replace the Cover Open Sensor cable with a new one.

3. Is the Cover Open Sensor damaged? 3. Replace the Cover Open Sensor with a new one.

Table 3-12. Check point for Communication error according to each phenomenon

Occurrence

timing

CR position

Detailed phenomenon

Defective

unit/part name

Check point Remedy

CN5

Panel FFC

CN16

Cover Open Sensor cable

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Table 3-14. Check point for ADF Paper Jam error according to each phenomenon

Occurrence

timing

CR position

Detailed phenomenon

Defective

unit/part name

Check point Remedy

• Power on

•–

After turning on the power and the initialization process completes, an error is indicated on the LCD panel.

ADF Cover Assy

1. Check if the ADF Cover Assy is opened. 1. Close the ADF Cover Assy.

• Operation

• Before ADF PF Roller

The document is fed, but the reading process does not starts, and an error is indicated.

ADF PE Sensor

1. Check if the ADF Sensor Cable is connected to CN18 on the Main Board.

1. Connect the ADF Sensor Cable to CN18 on the Main Board.

2. Check if the ADF Sensor Cable is damaged. 2. Replace the ADF Frame Assy with a new one.

ADF PE Sensor

Lever

1. Check if the ADF PE Sensor Lever is deformed or damaged.

1. Replace the ADF Frame Assy with a new one.

ADF PF Roller

1. Check if the Spur Gear 10 is correctly attached to the ADF PF Roller.

1. Attach the Spur Gear 10 correctly.

ADF Sensor Cable

CN18

ADF Frame Assy

ADF PE Sensor Lever

ADF PF Roller

Spur Gear 10

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3.3.3 Superficial Phenomenon-Based Troubleshooting

This section explains the fault locations of the error states (print quality and abnormal noise, ADF/Scanner’s malfunctions) other than the error states in the previous section.

 Table 3-15. Check point for the error that multiple sheets of paper are always loaded without error messages (p.60)

 Table 3-16. Check point for the abnormal noise (p.61)

 Table 3-17. Check point for the defective scanned image quality (p.61)

 Table 3-18. Check point for the ADF’s malfunctions (p.62)

 Table 3-19. Check point for the defective printing quality (p.62)

Table 3-15. Check point for the error that multiple sheets of paper are always loaded without error messages

Occurrence

timing

CR position

Detailed phenomenon

Defective

unit/part name

Check point Remedy

• Operation

•–

The LCD and STM3 are not indicating error conditions. But, multiple sheets of paper are always loaded from the ASF Unit.

ASF Unit

1. Check if the Extension Spring Retard operates correctly in the paper loading sequence.

1. Set the Extension Spring Retard between the Retard Roller Unit and the ASF Frame.

2. Check if the Paper Back Lever operates correctly in the paper loading sequence.

2. Set the Extension Spring 0.099 between the ASF Frame and the Paper Back Lever.

Extension Spring Retard

Backside of ASF Unit

Paper Back Lever

Extension Spring 0.099

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Table 3-16. Check point for the abnormal noise

Occurrence

timing

CR position

Detailed phenomenon

Defective

unit/part name

Check point Remedy

• Anytime

•Anywhere

The abnormal noise occurs at the first power on timing and during each operation although the printing operation is performed.

Carriage Unit

1. Check if the grease on the Carriage Path is sufficient. 1. Wipe off the remaining grease on the Carriage path and lubricate it on its frame.

ASF Unit

1. Check if the Change Lever moves smoothly. 1. Replace the ASF Unit with a new one.

The Carriage Unit collides to the Upper Paper Guide Unit during each operation.

Upper Paper Guide

Unit

1. Check if the Upper Paper Guide Unit is attached

securely. (check if it interferes with the Carriage Unit)

1. Reassemble the Upper Paper Guide to the Main Frame.

Table 3-17. Check point for the defective scanned image quality

Print Quality

State

Detailed phenomenon

Defective

unit/part name

Check point Remedy

• Scanned image is not clear.

There are dusts or the like on the Document Glass. (white dots appear on the scanned image)

Upper Scanner

Housing

1. Check if there is any foreign material on the Document Glass.

1. Remove the foreign material from the Document Glass. (Refer to Chapter 6

“MAINTENANCE” (p.147).)

There are dusts or the like on the LED inside the Rod Lens Array. (vertical stripes appear on the scanned image)

Scanner Carriage

Unit

1. Check if there is not foreign material on the LED. 1. Remove the foreign material from the Document Glass (blow away the dusts).

The LED of Scanner Carriage Unit does not light up.

Scanner Carriage

Unit

1. Check if the LED lights up. 1. Replace the Scanner Carriage Unit with a new one.

The quality of the scanned image using ADF is poor.

ADF Pressing

Plate

1. Check if the Compression Spring 0.25 does not come off.

1. Install the Compression Spring 0.25 properly.

Compression

Spring 0.25

ADF Pressing Plate

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Table 3-18. Check point for the ADF’s malfunctions

Occurrence timing document position

Detailed phenomenon

Defective

unit/part name

Check point Remedy

• At the start of scanning

• Document support

The document is set on the ADF, but the scanning operation does not start.

ADF DOC

Sensor

1. Check if the ADF DOC Sensor Lever is damaged.

1. Replace the ADF Frame Assy with a new one.

• At the end of scanning

• Near the Paper eject tray

The paper eject operation does not complete after the scanning, and the document is not ejected completely.

ADF Driven Roller

1. Check if the Compression Spring 6.28 does not come off.

1. Install the Compression Spring 6.28 properly.

Table 3-19. Check point for the defective printing quality

Print Quality State Detailed phenomenon

Defective

unit/part name

Check point Remedy

• Dot missing and mixed colors

Ink is scarcely ejected to the Cap from the Printhead.

Ink System Unit

(Cap Unit)

1. Check if there is not any foreign material/damage around the seal rubber part on the Cap Unit.

1. Remove the foreign material around the seal rubber parts carefully.

2. Check if the Compression Spring 1.67 is correctly mounted on the Cap Unit.

2. Replace the Ink System Unit with a new one.

Ink is ejected to the Cap from the Print Head, but the printer does not recover from the error after cleaning or ink change.

Print Head

1. Check if it returns to normal by performing CL operation or replacing the Ink Cartridge.

1. Perform CL operation and the Ink Cartridge replacement specified times. If it doesn’t work, change the Print Head with a new one.

2. Check if the Print Head is not damaged. 2. Replace the Print Head with a new one.

Cleaner Blade

1. Check if the Cleaner Blade does not have paper dust or bending.

1. Replace the Ink System Unit with a new one.

Main Board 1. Check if the Main Board is not damaged. 1. Replace the Main Board with a new one.

ADF Driven Roller

Compression Spring 6.28

ADF Driven Roller

Seal rubber part

Compression

Spring 1.67

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• White streak / abnormal discharge

Ink is ejected to the Cap from the Print Head, but printing is not done at all after cleaning or ink change, or abnormal discharge occurs.

Head FFC

1. Check if the Head FFC is securely connected to the Print Head Connector and the Main Board Connectors (CN11, CN12, CN13).

1. Connect the Head FFC to the Print Head and the Main Board Connector.

2. Check if the Head FFC is not damaged. 2. Replace the Head FFC with a new one.

Print Head

1. Check if it returns to normal by performing CL operation or replacing the Ink Cartridge.

1. Perform CL operation and the Ink Cartridge replacement specified times. If it doesn’t work, change the Print Head with a new one.

Main Board Unit 1. Check if the Main Board is not damaged. 1. Replace the Main Board Unit with a new one.

• White streak / color unevenness occurrence

Vertical banding appears against the CR movement direction. And, it looks like uneven printing.

[Note] If the problem is not solved, replace the

CR Motor with a new one.

Adjustment

1. For printing in the Bi-D mode, check if Bi-D Adjustment has been performed properly.

1. Perform Bi-D Adjustment to correct print start timing in bi-directional printing. (Refer to

Chapter 5 “ADJUSTMENT” (p.135).)

Print Head

1. Check if the Nozzle Check Pattern is printed properly. 2. Perform Head Cleaning and check the Nozzle Check Pattern. (Refer to

Chapter 5 “ADJUSTMENT” (p.135).)

If the problem is not solved, replace the Print Head with a new one.

Main Frame

1. Check if there is any foreign material on the Carriage path.

1. Remove foreign material from surface of the Carriage path.

2. Check if the Main Frame is deformed. 2. Replace the Main Frame with a new one.

3. Check if the grease is enough on the Carriage path of the Main Frame.

3. After wiping the grease G-71 on the Carriage path with a dry, soft cloth, coat it with grease. (Refer to

Chapter 6 “MAINTENANCE”

(p.147).)

Table 3-19. Check point for the defective printing quality

Print Quality State Detailed phenomenon

Defective

unit/part name

Check point Remedy

Print Head

Connector

CN11

Head FFC

CN12

CN13

CR movement

direction

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• White streak / color unevenness occurrence

Micro banding appears horizontally against the CR movement direction and it appears with the same width.

[Note] If the problem is not solved, replace the

PF Motor with a new one.

Printer driver &

exclusive paper

1. Check if the suitable paper is used according to the printer driver setting.

1. Use the suitable paper according to the printer driver setting.

Print Head

1. Check if the Nozzle Check Pattern is printed correctly. 1. Perform the Head Cleaning and check the Nozzle Check Pattern. (Refer to

Chapter 5 “ADJUSTMENT” (p.135).)

If the problem is not solved, replace the Print Head with a new one.

PF Roller Unit

1. Check if there is not any foreign material on the surface of the PF Roller Unit.

1. Clean the surface of the PF Roller Unit carefully with the soft cloth.

2. Check if the PF Roller Unit is not damaged. 2. Replace the PF Roller Unit with a new one.

The Star wheel mark against the CR movement direction.

Star Wheel Holder

Assy

1. Check if the Star Wheel Holder does not come off. 1. Reassemble the Star Wheel Holder correctly.

2. Check if the surface of the Star Wheel Holder Assy is flat. 2. Replace the Star Wheel Holder Assy with a new one.

Printing is blurred.

Printer driver &

exclusive paper

1. Check if the suitable paper is used according to the printer

driver setting.

1. Use the suitable paper according to the printer driver setting.

Print Head

1. Check if the correct Head ID is stored into the EEPROM by using the Adjustment Program.

1. Input 11-digit code of the Head ID into the EEPROM by using the Adjustment Program.

Table 3-19. Check point for the defective printing quality

Print Quality State Detailed phenomenon

Defective

unit/part name

Check point Remedy

CR movement

direction

PF Roller Unit

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• Print start position slip

The printing operation is correctly performed. But, the top margin is insufficient than usual one.

ASF Unit

1. Check if any paper dust is not adhered to the surface of the LD Roller.

1. Set a cleaning sheet in the ASF up side down. Then holding the top edge, try to load the paper from the Printer driver. The micro pearl on the LD Roller surface is removed. To remove severe smear, staple a cloth moistened with alcohol to a post card and clean the roller in the same manner. As for the cleaning sheet, refer to

“ Check point for Paper out error according to each phenomenon ” (p.53).

* If the problem is not solved, replace the ASF

Unit with a new one.

• Ink stain of paper

Ink stain occurs at the back, top edge or bottom edge of the print paper.

Front Paper Guide

1. Check if the Front Paper Guide Unit is free from ink stain.

1. Clean the Front Paper Guide Unit with a soft cloth.

2. Check if heaps of ink are not formed on Porous Pad Front Paper Guide.

2. Replace the Front Paper Guide Assy with a new one.

EJ Roller Unit 1. Check if the EJ Roller Unit is free from ink stain. 1. Clean the EJ Roller Unit with a soft cloth.

PF Roller Unit 1. Check if the PF Roller Unit is free from ink stain. 1. Clean the PF Roller Unit with a soft cloth.

Table 3-19. Check point for the defective printing quality

Print Quality State Detailed phenomenon

Defective

unit/part name

Check point Remedy

LD Roller

Front Paper Guide Unit

Porous Pad Front Paper Guide

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• Ink stain of paper

Ink sticks to other than the print area of the paper, resulting in contamination.

Print Head

1. Check if the Print Head Cover does not have the ink drop. 1. Clean the Print Head Cover carefully with a soft cloth.

Upper Paper Guide

Unit

1. Check if the Upper Paper Guide Unit is free from ink

stain.

1. Clean the Upper Paper Guide Unit with a soft cloth.

Star Wheel Holder

Assy

1. Check if the Star Wheels is free from ink stain. 1. Clean the Star Wheels with a soft cloth.

Table 3-19. Check point for the defective printing quality

Print Quality State Detailed phenomenon

Defective

unit/part name

Check point Remedy

Star Wheels

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3.4 Network Troubleshooting

The following table describes the troubleshooting related to the Network function of the WorkForce 310 series. For Network Troubleshooting of WorkForce 520/325 series, see

"8.3.2 Network Troubleshooting (WorkForce 520/325 series only) " (p.162).

 Troubles in Network Settings

 Troubles during printing and scanning from PC

Table 3-20. Troubles in Network Settings

Symptom Check Point Remedy

Communication with wired LAN can not be made

1. Check if the combination for the HUB and router etc. and Link Speed of the Printer is proper.

Correct the Link Speed setting properly.

2. Check if 10Base-T Repeater HUB is used.

Try other HUBs (Switching HUB etc.).

3. Check if setting of obtaining IP address is correct.

Correctly set IP address.

4. When IP address is set manually, check if the IP address is duplicated with those of the other devices on the network.

Correctly set IP address.

Table 3-21. Troubles during printing and scanning from PC

Symptom Check Point Remedy

Print cannot be made Scan cannot be made

1. Check if the computer and the printer are properly connected to a LAN port such as a hub or router.

Correctly connect the computer and the printer to a LAN port such as a hub or router using a LAN cable.

2. Check the network setting and connection by printing the status sheet.

Correctly set the network connection again if the network connection is not made.

3. Check if the link lamp on the Access Point or hub connected to the printer is lighting or flashing.

• Try using another port.

• Replace the LAN cable.

4. Check if the setting on the printer is corresponding to the connected network settings.

Correctly configure the network settings.

5. Check if the network setting screen is displayed on the Control Panel.

Close the screen.

EPSON Scan cannot be started

1. For EPSON Scan settings, check if IP address is set directly.

If IP address is set using the DHCP function, specify IP address by searching address.

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3.5 FAX Troubleshooting

3.5.1 FAX Log

When an error related to fax occurs, it is not only indicated on the LCD but also saved as a log file. The error code is recorded in it, and according to this log the contents of the error can be confirmed

Table 3-22. FAX Log (1)

Log Name Description

Save

Destination

Latest log (Last Transaction)

The latest communication log of sending / polling reception

Nonvolatile memory

Communication log (Fax Log)

The following information is stored.

Note * : For error codes, see Table 3-24. Error Code List

(p.69).

Nonvolatile memory

Power failure log (Fax Log)

The information stored in this log is the same as the communication log. However, since the airtime is “Unknown” in this case, the result of it is recorded as “power failure”.

Nonvolatile memory

Item Information

Communication start date / time

Year/month/day/hour/minute

Communication type

Sending/receiving/polling reception

Communication ID

Sending/polling reception:

• Destination name of speed dial (first 20 characters)

• Telephone number (last 20 characters)

• Destination fax ID (20 characters)

Receiving:

• Destination fax ID (20 characters)

Airtime Hour/minute/second

Communication pages

0 to 100

Communication result

Common:

Normal/cancel/error code

Sending/polling reception:

No dial tone detected/No fax signal detected/Busy tone detected

C H E C K

P O I N T

The communication log is not stored under the following conditions:  When the sending operation is canceled while storing B&W

image or waiting for redialing.

 In the case of a power failure during the operation of sending/

polling reception including waiting status for redial, or during receive operation.

 When the receiving operation is canceled before the fax signal is

detected.

 If the fax signal is not detected during receiving operation.

Table 3-23. FAX Log (2)

Log Name Description

Save

Destination

Protocol trace

The following information of the latest communication is stored.

Note * : If a large amount of FIF is received, the recorded

command/response may be less than 43.

Volatile memory

Item Information

Communication start date / time

Year/month/day/hour/minute

Communication type

Sending/receiving/polling reception

Communication ID

Sending/polling reception:

• Destination name of speed dial (first 20 characters)

• Telephone number (last 20 characters)

• Destination fax ID (20 characters)

Receiving:

• Destination fax ID (20 characters)

Airtime Hour/minute/second

Communication pages

0 to 100

Communication result

Common:

Normal/cancel/error code

Sending/polling reception:

No dial tone detected/No fax signal detected/Busy tone detected

Diagnosing code 10 bytes

Protocol data

The latest 43 commands/responses*

• Time stamp

• Sending / receiving

• Command /response code (See Table 3-25. Command/Response

Code (p.70))

• FCF/FIF (first 33 octets).

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 Error codes

Table 3-24. Error Code List

Error Code

(HEX)

Phenomenon LCD Display Print Example

000

Successful completion (Monochrome)

Complete OK

C000 Successful completion (Color) Complete OK Color

400 Communication error Communication error Error code

401 Communication error Communication error Error code

402 Communication error Communication error Error code

403 Communication error Communication error Error code

404 Communication error Communication error Error code

405 Communication error Communication error Error code

407 Communication error Communication error Error code

408 Communication error Communication error Error code

409 Communication error Communication error Error code

410 Communication error Communication error Error code

412 Communication error Communication error Error code

416 Communication error Communication error Error code

417 Communication error Communication error Error code

418 Communication error Communication error Error code

420

Fax signal was not detected during receive operation. (The call was a telephone call)

Not displayed ---

421 Communication error Communication error Error code

422 Communication error Communication error Error code

427 Communication error Communication error Error code

433 Communication error Communication error Error code

434 Communication error Communication error Error code

436 Communication error Communication error Error code

459 Communication error Communication error Error code

490 Communication error Communication error Error code

494 Communication error Communication error Error code

495 Communication error Communication error Error code

496 Communication error Communication error Error code

501 Communication error Communication error Error code

502 Communication error Communication error Error code

503 Communication error Communication error Error code

504 Communication error Communication error Error code

505 Communication error Communication error Error code

540 Communication error Communication error Error code

541 Communication error Communication error Error code

542 Communication error Communication error Error code

543 Communication error Communication error Error code

544 Communication error Communication error Error code

550 Communication error Communication error Error code

554 Communication error Communication error Error code

620 Communication error Communication error Error code

621 Communication error Communication error Error code

623 Communication error Communication error Error code

624 Communication error Communication error Error code

630

A busy tone was detected after dialing

Talking

(Line Busy)

Talking

(Line Busy)

631 Communication error Communication error Error code

632 Communication error Communication error Error code

633 Communication error Communication error Error code

634

A fax signal was not detected for a given length of time after dialing

No Answer No Answer

637

A dial tone was not detected before dialing

No Dial Tone No Dial Tone

638

A power failure occurred during communication

Not displayed Power Fail

700

The communication was canceled by an operation

Canceled Canceled

706 System error System Error Error code

709 Communication error Communication error Error code

815 Communication error Communication error Error code

870 The image memory is full Memory Full Memory Full

871

The maximum number of files was exceeded

Error code Error code

873 Communication error Communication error Error code

874 Communication error Communication error Error code

875 Communication error Communication error Error code

880 System error System Error Error code

881 System error System Error Error code

Table 3-24. Error Code List

Error Code

(HEX)

Phenomenon LCD Display Print Example

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 Command/response code

882 System error System Error Error code

883 System error System Error Error code

884 System error System Error Error code

928

Collision (A call signal was detected when shifting to dial operation)

Not displayed ---

F0B Communication error Communication error Error code

F1E Communication error Communication error Error code

F20 Communication error Communication error Error code

F21 System error System Error Error code

F23 Communication error Communication error Error code

F24 Communication error Communication error Error code

F25 Communication error Communication error Error code

F27 System error System Error Error code

F28 System error System Error Error code

F29 Communication error Communication error Error code

F2A Communication error Communication error Error code

F2B No image data for reprint exists No Image ---

F2F System error System Error Error code

F3A Communication error Communication error Error code

F51 System error System Error Error code

F57 Communication error Communication error Error code

F58 Communication error Communication error Error code

F59 System error System Error Error code

F60 A scanner fatal error occurs

See Table 3-4. Check

point for Fatal error

according to each

phenomenon (p.43)

Error code

F61 A printer fatal error occurs

See Table 3-4. Check

point for Fatal error

according to each

phenomenon (p.43)

Error code

F62 Reserved --- Error code

F63

ADF misfeed or paper jam occurred

--- Error code

F64

The memory for printing received image is full

Error code Error code

Table 3-24. Error Code List

Error Code

(HEX)

Phenomenon LCD Display Print Example

Table 3-25. Command/Response Code

Command/

response code

FCF value (HEX)

(LSB first: X=0)

Content

First Second

DIS 80 - Digital Identification Signal

CSI 40 - Called Subscriber Identification

NSF 20 - Non-Standard Facilities

DTC 81 - Digital Transmit Command

CIG 41 - CallInG subscriber identification

NSC 21 - Non-Standard facilities Command

PWD C1 - PassWorD

SEP A1 - Selective Polling

Reserved (PSA) 61 - Polled SubAddress

Reserved (CIA) E1 - Calling subscriber Internet Address

Reserved (ISP) 11 - Internet Selective Polling address

DCS 82 - Digital Command Signal

TSI 42 - Transmitting Subscriber Identification

NSS 22 - Non-Standard facilities Set-up

SUB C2 - SUBaddress

SID A2 - Sender IDentification

TRN E6 - Training

TCF F0 - Training Check

CTC 12 - Continue To Correct

Reserved (TSA) 62 - Transmitting Subscriber internet Address

Reserved (IRA) E2 - Internet Routing Address

CFR 84 - ConFirmation to Receive

FTT 44 - Failure To Train

CTR C4 - Response for Continue To correct

Reserved (CSA) 24 - Called Subscriber internet Address

EOM 8E - End Of Message

MPS 4E - MultiPage Signal

EOP 2E - End Of Procedure

PRI-EOM 9E - Procedure Interrupt-End Of Message

PRI-MPS 5E - Procedure Interrupt-MultiPage Signal

PRI-EOP 3E - Procedure Interrupt-End Of Procedure

Reserved (EOS) 1E - End Of Selection

PPS-EOM BE 8E Partial Page Signal-End Of Message

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PPS-MPS BE 4E Partial Page Signal-MultiPage Signal

PPS-EOP BE 2E Partial Page Signal-End Of Procedure

PPS-PRI-EOM BE 9E

Partial Page Signal-Procedure InterruptEnd Of Message

PPS-PRI-MPS BE 5E

Partial Page Signal-Procedure InterruptMultiPage Signal

PPS-PRI-EOP BE 3E

Partial Page Signal-Procedure InterruptEnd Of Procedure

PPS-EOS BE 1E Partial Page Signal-End Of Selection

PPS-NULL BE 00 Partial Page Signal-partial page boundary

EOR-EOM CE 8E End Of Retransmission-End Of Message

EOR-MPS CE 4E End Of Retransmission-MultiPage Signal

EOR-EOP CE 2E End Of Retransmission-End Of Procedure

EOR-PRI-EOM CE 9E

End Of Retransmission-Procedure Interrupt-End Of Message

EOR-PRI-MPS CE 5E

End Of Retransmission-Procedure Interrupt-MultiPage Signal

EOR-PRI-EOP CE 3E

End Of Retransmission-Procedure Interrupt-End Of Procedure

EOR-EOS CE 1E End Of Retransmission-End Of Selection

EOR-NULL CE 00

End Of Retransmission- partial page boundary

RR 6E - Receive Ready

MCF 8C - Message ConFirmation

RTP CC - ReTrain Positive

RTN 4C - ReTrain Negative

PIP AC - Procedure Interrupt Positive

PIN 2C - Procedure Interrupt Negative

PPR BC - Partial Page Request

RNR EC - Receive Not Ready

ERR 1C - Response for End of Retransmission

Reserved (FDM) FC - File Diagnostic Message

DCN FA - DisCoNnect

CRP 1A - Command RePeat

Reserved (FNV) CA - Field Not Valid

Table 3-25. Command/Response Code

Command/

response code

FCF value (HEX)

(LSB first: X=0)

Content

First Second

PIX FF - PIXel image

Space Other combinations Unknown command/response

Table 3-25. Command/Response Code

Command/

response code

FCF value (HEX)

(LSB first: X=0)

Content

First Second

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3.5.2 Error Code/Superficial Phenomenon-Based Troubleshooting

This section explains the troubleshooting procedures based on the error codes and superficial phenomenon.

C H E C K

P O I N T

 When an error occurs, it may be displayed on the LCD

panel with a message instead of an error code. To check the error code, print out a fax log.

 If the problem is not solved even after carrying out the

remedy shown in the

Table 3-26, print out a protocol trace

to analyze the cause of the error.

Table 3-26. Troubleshooting based on the error code/superficial phenomenon

Error code (LCD Message)/Phenomenon Description Remedy

Communication Error (The error is indicated with error code on the fax log.)

Communication error

Turn off v.34 and try again.

Turn off ECM and try again.

When using xDSL, check the connection from “Line” jack to the fax via the xDSL splitter.

When using TAM, check the connection from “Line” jack to the TAM via the fax.

Check if the telephone line makes any sounds.

Line Busy The line is busy. Try again later.

No answer

The other end of the line does not answer.

Check the number and dial again.

The other end of the line answered but no answer tone is detected.

Power fail

Power failure occurred during sending/receiving/ printing/redialing.

Confirm the PS Board Connector Cable/PS Board is not damaged, and retry.

706,880-884,F21,F27-F28,F2F,F51,F59 A system error (fax circuit failure) occurs Replace the Main board with a new one.

Memory full Out of Memory

Ask the sender to resend the fax in several batches.

871 Maximum number of files is exceeded

F60 A scanner fatal error occurred

See Table 3-4 “ Check point for Fatal error according to each phenomenon ” (p.43)

F61 A printer fatal error occurred

F62 Reserved ---

F63 ADF paper jam error

See Table 3-14 “ Check point for ADF Paper Jam error according to each phenomenon ”

(p.59)

F64 The memory for printing received image is full Ask the sender to resend the fax in several batches.

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Cannot receive faxes

The telephone cable is not connected properly. Connect the telephone cable properly.

The telephone line is not working. Verify if the phone line works by connecting to a phone to it.

Auto answer is set to “N”. Set to “Y”.

DRD setting is incorrect.

Set the setting to “ALL” and try again. Should other ring patterns be selected, contact the telephone company.

Calling signal cannot be detected. Contact the telephone company or obtain the fax log for more analysis.

Cannot dial

The telephone cable is not connected properly. Connect the telephone cable properly.

The telephone line is not working. Verify if the phone line works by connecting to a phone to it.

Pulse/Tone dial setting error Turn the setting to the other one and try again.

Cannot receive/send faxes in color

ECM is set to off. Set to on and try again.

Fax mode is set to “B&W only”. Set to “B&W/Color”.

Cannot print all the received data when printing data stored in memory

The size of the memory is 2.0 Mbyte. If the data becomes over the set threshold, oldest data are deleted to make room for new ones.

Ask the sender to resend the data if necessary because the data deleted from the memory can not be restored.

Images run off the paper

Auto reduction is set to off. Set auto reduction to on and reprint the data.

Paper size setting does not match the size of the received data.

Choose the correct setting and reprint the data.

Paper size setting does not match the size of papers in the tray.

Choose the correct setting or load correct sized papers in the tray and reprint the data.

Table 3-26. Troubleshooting based on the error code/superficial phenomenon

Error code (LCD Message)/Phenomenon Description Remedy

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3.6 Fax Function/External Connection (EXT port) Function Check

3.6.1 Outline

Fax function/External connection (EXT port) function must be checked in addition to usual printing/scanning function after repairing/refurbishing the defective units. The following table describes each check method. Select an applicable Fax Function check method in your repair center and implement this operation.

Note *1 : In case of these methods, you have to use telephone line simulator for checking fax

function. For your reference, web site address of the simulator is outlined below. (as of August 2007)

http://www.telephonetribute.com/telco_line_simulators.html http://www.skutchelectronics.com/sims.htm

*2 : You have to check this test whether you select any check method above.

3.6.2 Fax Function and External Connection Function Check

The following shows the detailed check condition/procedure of each method.

3.6.2.1 Fax Function Check by [Method A] and External Connection Function Check

SETTING METHOD

Note * : This default setting is applied for [Condition B] and [Condition C].

Table 3-27. Fax Function/EXT port Function check

Checked

Function

Check

Method

Necessary Tools Check Point

Fax

Function

Method A

(PC FAX)

(p.74)

• PC (OS: Win XP)

• Repaired/Refurbished unit (1unit)

• Telephone line simulator*1 (1pcs.)

• Fax cable (2pcs.)

[Sender’s check point]

Make sure that printer send fax data correctly.

[Receiver’s check point]

Make sure that printer receive fax data correctly.

Method B

(Only

simulator)

(p.78)

• Guaranteed unit (e.g. WorkForce 310/520/320/325 series)

• Repaired/Refurbished unit (1unit)

• Telephone line simulator*1 (1pcs.)

• Fax cable (2pcs.)

Method C

(PBX FAX)

(p.79)

• Guaranteed unit (e.g. WorkForce 310/520/320/325 series)

• Repaired/Refurbished unit (1unit)

• PBX in your office (internal phone)

• Fax cable (2pcs.)

External Connection (EXT port)

Function

---

• Telephone (1pcs.)

• Fax cable (1pcs.)

1. Check if you can hear ringing tone from telephone before receiving fax. In this case, the telephone sounds ringing.

2. Check if you can’t hear dial tone from the telephone during receiving fax data. In this case, the telephone doesn’t sound dial tone.

Table 3-28. Default Settings of Repaired WorkForce 310/520/320/325 series (“R”)

No Function Default Setting

1 Resolution Standard

2 Contrast Normal

3 Paper size

For US, Canada, Latin:“Letter”

For other destinations:“A4”

4 Automatic reduction On

5 Last transmission report Off

6 Dial mode Tone

7 DRD All

8 ECM On

9 V.34 On

10 Rings to answer

“5”

*For Taiwan, Singapore: “2”

Telephone line

simulator

Telephone

EXT port

Line port

Repaired/refurbished

WorkForce 310/520/320/

325 series

Fax cable Fax cable

Fax cable

*Regarding FAX number, refer

to the telephone line simulator’s manual.

*Repaired/refurbished WorkForce 310/520/320/

325 series is represented by “R” unit from this.

*Select default setting to “R” unit before this

check referring to the following table.

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CHECK PROCEDURE

[Sender: PC =>Receiver: “R” unit]

1. Install test chart (test chart name: “ITUT#1LTR.pdf”) to PC.

2. Open test chart and select “File” menu.

3. Select “Print.....”.

4. Select “Fax” from “Printer Name”.

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5. Input “Receiver Name” and “Fax Number”, and click “Next” button.

6. Click “Next” button.

7. Check as below screen, and click “Next” button.

8. Click “Finish” button to send fax data from PC to “R” unit.

9. Confirm if telephone rings correctly during calling tone of “R” unit rings.

10. Confirm if dial tone of telephone is lost during “R” unit receives fax data

without calling tone.

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[Sender: “R” unit => Receiver: PC]

1. Select “Printer and Faxes” from Windows start menu.

2. Select “Fax console” window.

3. Select “Receiver a fax now.....” from file menu.

4. Set test chart on the document glass of “R” unit.

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5. Enter fax mode by pushing fax button.

6. Input fax number of PC on “R” unit. (Regarding FAX number, refer to the

telephone line simulator’s manual.)

7. Push “Start” button in “B&W” mode.

8. Push “Back” button after being displayed as “Send another page?” on LCD

panel to send fax data from “R” unit to PC.

CHECK POINT OF “R” UNIT

3.6.2.2 Fax Function Check by [Method B] and External Connection Function Check

SETTING METHOD

CHECK PROCEDURE

[Sender: “R” unit => Receiver: “G” unit]

1. Set test chart on the document glass of “R” unit.

2. Enter fax mode by pushing fax button.

3. Input fax number of “G” unit on “R” unit. (Regarding FAX number, refer to

the telephone line simulator’s manual.)

4. Push “Start” button in “B&W” mode.

5. Push “Back” button after being displayed as “Send another page?” on LCD

panel to send fax data from “R” unit to “G” unit.

[Sender: “G” unit => Receiver: “R” unit]

1. Set test chart on the document glass of “G” unit.

2. Enter fax mode by pushing fax button.

3. Input fax number of “R” unit on “G” unit. (Regarding FAX number, refer to

the telephone line simulator’s manual.)

4. Push “Start” button in “B&W” mode.

5. Push “Back” button after being displayed as “Send another page?” on LCD

panel to send fax data from “G” unit to “R” unit.

6. Confirm if telephone rings correctly during calling tone of “R” unit rings.

7. Confirm if dial tone of telephone is lost during “R” unit receives fax data

without calling tone.

CHECK POINT OF “R” UNIT

Checked

Function

Check Timing Check Point

Fax Function

After sending of fax data

Make sure that “R” unit sends fax data correctly.

After receiving of fax data

Make sure that “R” unit receives fax data correctly.

External

Connection (EXT

port) Function

During calling of fax (Step 9)

Check if you can hear ringing tone from telephone before receiving fax. In this case, the telephone sounds ringing.

During receiving fax data (Step 10)

Check if you can’t hear dial tone from the telephone during receiving fax data. In this case, the telephone doesn’t sound dial tone.

Telephone line

simulator

Telephone

EXT port

Line port

Repaired/refurbished

WorkForce 310/520/320/

325 series

Fax cable Fax cable

Fax cable

*Regarding FAX number,

refer to the telephone line simulator’s manual.

*Repaired/refurbished WorkForce

310/520/320/325 series is represented by “R” unit from this.

*Refer to Table 3-28 on page 74 for

default setting.

Guaranteed

Unit

*Guaranteed unit means

FAX function and EXT port perform correctly. Guaranteed WorkForce 310/520/320/325 series is represented by “G” unit from this.

Checked Function

Check Timing Check Point

Fax Function

After sending of fax data

Make sure that “R” unit sends fax data correctly.

After receiving of fax data

Make sure that “R” unit receives fax data correctly.

External

Connection (EXT

port) Function

During calling of fax (Step 6)

Check if you can hear ringing tone from telephone before receiving fax. In this case, the telephone sounds ringing.

During receiving fax data (Step 7)

Check if you can't hear dial tone from the telephone during receiving fax data. In this case, the telephone doesn't sound dial tone.

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3.6.2.3 Fax Function Check by [Method C] and External Connection Function Check

SETTING METHOD

CHECK PROCEDURE

[Sender: “R” unit => Receiver: “G” unit]

1. Set test chart on the document glass of “R” unit.

2. Enter fax mode by pushing fax button.

3. Input fax number of “G” unit on “R” unit. (Regarding FAX number, refer to

the telephone line simulator’s manual.)

4. Push “Start” button in “B&W” mode.

5. Push “Back” button after being displayed as “Send another page?” on LCD

panel to send fax data from “R” unit to “G” unit.

[Sender: “G” unit => Receiver: “R” unit]

1. Set test chart on the document glass of “G” unit.

2. Enter fax mode by pushing fax button.

3. Input fax number of “R” unit on “G” unit. (Regarding FAX number, refer to

the telephone line simulator’s manual.)

4. Push “Start” button in “B&W” mode.

5. Push “Back” button after being displayed as “Send another page?” on LCD

panel to send fax data from “G” unit to “R” unit.

6. Confirm if telephone rings correctly during calling tone of “R” unit rings.

7. Confirm if dial tone of telephone is lost during “R” unit receives fax data

without calling tone.

CHECK POINT OF “R” UNIT

Telephone

EXT port

Line port

Repaired/refurbished

WorkForce 310/520/320/

325 series

Fax cable

*Repaired/refurbished WorkForce 310/

520/320/325 series is represented by “R” unit from this.

*Refer to Table 3-28 on page 74 for

default setting.

*Guaranteed unit means FAX function and

EXT port perform correctly. Guaranteed WorkForce 310/520/320/ 325 series is represented by “G” unit from this.

PBX

Guaranteed unit

Checked Function

Check Timing Check Point

Fax Function

After sending of fax data

Make sure that “R” unit sends fax data correctly.

After receiving of fax data

Make sure that “R” unit receives fax data correctly.

External

Connection (EXT

port) Function

During calling of fax (Step 6)

Check if you can hear ringing tone from telephone before receiving fax. In this case, the telephone sounds ringing.

During receiving fax data (Step 7)

Check if you can't hear dial tone from the telephone during receiving fax data. In this case, the telephone doesn't sound dial tone.

Page 79

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CHAPTER

DISASSEMBLY/ASSEMBLY

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4.1 Overview

This chapter describes procedures for disassembling the main components of this product. Unless otherwise specified, disassembled units or components can be reassembled by reversing the disassembly procedure. Procedures which, if not strictly observed, could result in personal injury are described under the heading “WARNING”. “CAUTION” signals a precaution which, if ignored, could result in damage to equipment. Important tips for procedures are described under the heading “CHECK POINT”. If the assembly procedure is different from the reversed disassembly procedure, the correct procedure is described under the heading “REASSEMBLY”. Any adjustments required after reassembly of components or parts are described under the heading “ADJUSTMENT REQUIRED”. When you have to remove any components or parts that are not described in this chapter, refer to the exploded diagrams in the appendix.

Read the following precautions before disassembling and assembling.

4.1.1 Precautions

See the precautions given under the heading “WARNING” and “CAUTION” in the following columns when disassembling or assembling this product.

C H E C K

P O I N T

 In this chapter, the product names are called as follows:

 Description of the disassembly/reassembly procedures in this

chapter is for WorkForce 310 series. Description of WorkForce 520/320/325 series is in

"Chapter 8 WorkForce 520/320/325 series" (p.156). Therefore, when confirming the

procedures for WorkForce 520/320/325 series, refer to "8.4

DISASSEMBLY/ASSEMBLY " (p.164).

Notation Product name

WorkForce 310 series

WorkForce 310, Epson Stylus Office TX510FN/ TX515FN/BX310FN/ME OFFICE 650FN

WorkForce 520 series

WorkForce 520/525, Epson Stylus Office TX525FW/ BX320FW

WorkForce 320 series

WorkForce 320, Epson Stylus Office TX320F/BX305F/ TX325F/ME OFFICE 620F

WorkForce 325 series

WorkForce 325/323, Epson Stylus Office BX305FW

W A R N I N G

 Disconnect the power cable before disassembling or

assembling the printer.

 If you need to work on the printer with power applied, strictly

follow the instructions in this manual.

 Always wear gloves for disassembly and reassembly to protect

your eyes from ink. If any ink gets in your eyes, wash your eyes with clean water and consult a doctor immediately.

 Always wear gloves for disassembly and reassembly to avoid

injury from sharp metal edges.

 To protect sensitive microprocessors and circuitry, use static

discharge equipment, such as anti-static wrist straps, when accessing internal components.

 Never touch the ink or wasted ink with bare hands. If ink

comes into contact with your skin, wash it off with soap and water immediately. If you have a skin irritation, consult a doctor immediately.

C A U T I O N



When transporting the printer after installing the ink cartridge, pack the printer for transportation without removing the ink cartridge and be sure to secure the Ink Cartridge to the printer cover with tape tightly to keep it from moving.

 Use only recommended tools for disassembling, assembling or

adjusting the printer.

 Observe the specified torque when tightening screws.  Apply lubricants as specified. (See Chapter 6

“MAINTENANCE”

(p147) for details.)

 Make the specified adjustments when you disassemble the

printer. (See Chapter 5 “ADJUSTMENT”

(p135) for details.)

 When reassembling the Waste Ink Tube, make sure that the

tip of waste ink tube is placed in the correct position, otherwise ink may leak.

 When using compressed air products; such as air duster, for

cleaning during repair and maintenance, the use of such products containing flammable gas is prohibited.

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4.1.2 Tools

Use only specified tools to avoid damaging the printer.

Note * : All of the tools listed above are commercially available.

EPSON provides the tools listed with EPSON tool code.

4.1.3 Work Completion Check

If any service is made to the printer, use the checklist shown below to confirm all works are completed properly and the printer is ready to be returned to the user.

Table 4-1. Tools

Name EPSON Tool Code*

(+) Phillips screwdriver #1 1080530

(+) Phillips screwdriver #2 ---

Flathead screwdriver ---

Flathead Precision screwdriver #1 ---

Tweezers ---

Longnose pliers ---

Acetate tape 1003963

Nippers ---

Table 4-2. Work Completion Check

Classification Item Check Point Status

Printer Unit

Self-test Is the operation normal? OK / NG

ON-line Test Is the printing successful? OK / NG

Printhead (Nozzle check pattern print)

Is ink discharged normally from all the nozzles?

OK / NG

Carriage Mechanism

Does it move smoothly? OK / NG

Is there any abnormal noise during its operation?

OK / NG

Is the CR Motor at the correct temperature? (Not too hot to touch?)

OK / NG

Paper Feeding Mechanism

Is paper advanced smoothly? OK / NG

No paper jamming? OK / NG

No paper skew? OK / NG

No multiple feeding? OK / NG

No abnormal noise? OK / NG

Is the paper path free of any obstructions?

OK / NG

Is the PF Motor at correct temperature?

OK / NG

Scanner unit

Mechanism

Is glass surface dirty? OK / NG

Is any foreign substance mixed in the CR movement area?

OK / NG

CR mechanism

Does CR operate smoothly? OK / NG

Does CR operate together with scanner unit?

OK / NG

Does CR make abnormal noise during its operation?

OK / NG

LED

Does LED turn on normally? And is white reflection test done near home position?

OK / NG

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ADF

Paper Feeding Mechanism

Is paper advanced smoothly? OK / NG

No paper jamming? OK / NG

No paper skew? OK / NG

No multiple feeding? OK / NG

No abnormal noise? OK / NG

Is the paper path free of any obstructions?

OK / NG

ON-line Test ON-line Test Is the operation normal? OK / NG

Copy Copy Is the local copy action normal? OK / NG

Adjustment

Specified Adjustment

Are all the adjustment done correctly

OK / NG

Lubrication

Specified Lubrication

Are all the lubrication made at the specified points?

OK / NG

Is the amount of lubrication correct?

OK / NG

Function ROM Version Version: OK / NG

Packing

Ink Cartridge

Are the ink cartridges installed correctly?

OK / NG

Waste Ink pad

Are the waste ink pads adequate to absorb?

OK / NG

Protective materials

Is the printer carriage placed at the capping position?

OK / NG

Others

Attachments, Accessories

Have all the relevant items been included in the package?

OK / NG

Table 4-2. Work Completion Check

Classification Item Check Point Status

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4.2 Disassembly Procedures

For disassembling each unit, refer to the pages in the following flowchart.

Flowchart 4-1. Disassembling Flowchart (1)

C H E C K

P O I N T



You need to remove the parts/units shown in dashed line box if they exist on the way to the target part/unit.



For the disassembling procedures of the Scanner Unit and the ADF Unit, see

Flowchart 4-2 Disassembling Flowchart (2) (p85)



The ADF Unit can be removed individually before the procedure of removing the Scanner Unit/ADF Unit. See

4.3.3 Scanner Unit/ADF Unit

(p87)



This flowchart is for WorkForce 310 series. For WorkForce 520/320/325 series, see

"8.4.2 Disassembly Procedures " (p.166)

“ 4.3.1 Paper Support Assy/ASF Cover ” (p86)

“ 4.5.2 CR Scale ” (p101)

“ 4.5.15 Upper Paper Guide ” (p117)

“ 4.3.4 Upper Housing ” (p90)

“ 4.4.1 Main Board Unit ” (p93)

“ 4.5.6 Front Frame/Right Frame ” (p106)

“ 4.5.3 Hopper ” (p102)

“ 4.5.9 PF Encoder Sensor ” (p109)

“ 4.5.19 PF Roller ” (p122)

“ 4.4.2 Panel Unit ” (p96)

“ 4.5.2 CR Scale ” (p101)

“ 4.4.3 Power Supply Unit ” (p98)

“ 4.3.2 Stacker Assy ” (p86)

“ 4.5.1 Printhead ” (p99)

“ 4.5.16 ASF Unit ” (p117)

“ 4.5.18 Front Paper Guide ” (p121)

“ 4.5.20 Waste Ink Pads ” (p123)

“ 4.5.4 Removing the Printer Mechanism ” (p103)

“ 4.5.9 PF Encoder Sensor ” (p109)

“ 4.5.17 Ink System Unit ” (p119)

“ 4.5.12 CR Motor ” (p112)

“ 4.5.5 Left Frame ” (p105)

“ 4.5.7 Star Wheel Holder Assy ” (p108)

“ 4.5.8 EJ Roller ” (p108)

“ 4.5.11 PF Motor Assy ” (p110)

“ 4.5.7 Star Wheel Holder Assy ” (p108)

“ 4.5.10 PF Scale ” (p110)“ 4.5.8 EJ Roller ” (p108)

“ 4.5.14 CR Unit ” (p116)

“ 4.5.10 PF Scale ” (p110)

“ 4.3.3 Scanner Unit/ADF Unit ” (p87)

“ 4.5.3 Hopper ” (p102)

“ 4.5.7 Star Wheel Holder Assy ” (p108)

“ 4.5.1 Printhead ” (p99)

“ 4.3.5 Front Housing ” (p92)

“ 4.5.13 Main Frame Assy ” (p113)

Start

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Flowchart 4-2. Disassembling Flowchart (2)

“ 4.6.1 Separating the Scanner Unit and the

ADF Unit ” (p124)

“ 4.6.2 Upper Scanner Housing ” (p125)

“ 4.6.3 Scanner Carriage Unit ” (p126)

“ 4.6.4 Scanner Motor Unit ” (p127)

“ 4.6.1 Separating the Scanner Unit and the

ADF Unit ” (p124)

“ 4.7.2 ADF Cover Assy ” (p129)

“ 4.7.4 ADF Motor Unit ” (p130)

“ 4.7.3 ADF Paper Support Assy/ADF Document

Support Assy ” (p129)

“ 4.7.3 ADF Paper Support Assy/ADF

Document Support Assy ” (p129)

“ 4.7.5 ADF Frame Assy ” (p132)

“ 4.7.6 ADF Driven Roller ” (p133)

“ 4.7.7 ADF PF Roller ” (p133)

 Disassembling the Scanner Unit  Disassembling the ADF Unit

“ 4.7.1 ADF Hinge ” (p128)

C H E C K

P O I N T



You need to remove the parts/units shown in dashed line box if they exist on the way to the target part/unit.



For the disassembling procedures of the Scanner Unit and the ADF Unit, see

Flowchart 4-1 Disassembling Flowchart (1) (p84)



The ADF Unit can be removed individually before the procedure of removing the Scanner Unit/ADF Unit. See

4.3.3 Scanner Unit/ADF Unit

(p87)

Start Start

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4.3 Removing the Housing

4.3.1 Paper Support Assy/ASF Cover

 Parts/Components need to be removed in advance: None

 Removal procedure

1. Release the dowels (x2) that secure the Paper Support Assy and remove it from the Upper Housing.

Figure 4-1. Removing the Paper Support Assy

2. Release the dowels (x2), and remove the ASF Cover.

Figure 4-2. Removing the ASF Cover

4.3.2 Stacker Assy

 Parts/Components need to be removed in advance: None

 Removal procedure

1. Pull out the Stacker Assy.

2. Release the hooks (x2) of the Stacker Assy from the ribs (x2) of the Lower

Housing at the bottom, and remove the Stacker Assy.

Figure 4-3. Removing the Stacker Assy

Paper Support Assy

Dowels

ASF Cover

Scanner Unit

Bottom side

Ribs

Hooks

Stacker Assy

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4.3.3 Scanner Unit/ADF Unit

 Parts/Components need to be removed in advance: None

 Removal procedure

1. Remove the screw that secures the Interface Cover and release the hook, and then remove the Interface Cover.

Figure 4-4. Removing the Interface Cover

2. Remove the screw that secures the grounding wire of the Scanner Unit.

3. Disconnect the Scanner Motor cable (CN8), Scanner Carriage FFC (CN17),

ADF Sensor cable (CN18) and ADF Motor connector cable (CN19) from the connectors on the Main Board, and release them from the groove of the Lower Housing.

4. Peel off the Scanner Carriage FFC secured with the double-sided tape from the Left Frame.

Figure 4-5. Removing the Scanner Unit/ADF Unit (1)

C H E C K

P O I N T

 When removing the ADF Unit individually, follow the

procedure below.

Step 1 and 3 of

4.3.3 Scanner Unit/ADF Unit (p87)

2. All the steps of

4.6.1 Separating the Scanner Unit and the ADF

Unit (p124)

 Disassembly/reassembly procedures for WorkForce 520/320/

325 series are basically the same as those for WorkForce 310 series, but the routing of cables differs. See below for the routing of WorkForce 520/320/325 series.

• WorkForce 520 series

“ 8.4.3.1 Scanner Unit/ADF Unit (WorkForce 520 series) ”

(p168)

• WorkForce 320/325 series:

“ 8.4.6.1 Scanner Unit/ADF Unit (WorkForce 320/325

series) ” (p180)

Rib

C.B.P. 3x10, F/Zn-3C (6±1kgfcm)

Hook

Left Rear

Interface Cover

C.B.S. 3x6, F/Zn-3C (4±0.5kgfcm)

CN17

CN19CN18 CN8

Groove

Grounding

wire

Double-sided tape

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5. Remove the screw that secure the Scanner Unit.

6. Open the Scanner Unit.

7. Remove the Scanner Unit and the ADF Unit by pulling them out in the

direction of the arrow while taking care not to hook the cables of the Scanner Unit and ADF Unit to the Upper Housing.

Figure 4-6. Removing the Scanner Unit/ADF Unit (2)

Scanner Unit

C.B.P. 3x10, F/Zn-3C (6±1kgfcm)

Rear side

ADF Unit

 When installing the Scanner Unit and ADF Unit, follow the

procedure below.

1. Insert the dowel of the Upper Housing at the right inside

of the printer to the positioning hole of the Scanner Unit.

2. Insert the rib of the hinge into the groove of the Scanner

Unit.

Figure 4-7. Installing the Scanner Unit/ADF Unit

Positioning hole

Dowel

Hinge at right inside

Groove

Rib

Hinge at left inside

Hinge

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 Check the following points when routing the cables of the

Scanner Unit and the ADF Unit.

• Make sure to route the Scanner Motor cable through the

groove of the Lower Housing.

• Store the ferrite core of the ADF Motor cable to the Point A,

and route it through the ribs (x3).

Figure 4-8. Routing the cables.

Rib Groove

Point A

Scanner Motor cable

ADF Motor cable

Ferrite core

 When routing the Scanner Carriage FFC, follow the steps

below while referring to the

Figure. 4-9.

1. Fold and secure the FFC with the double-sided tape (1) as

shown in the figure, and route it vertically on the Left Frame, then secure it with the double-sided tape (2).

2. Connect the FFC to connector CN17 on the Main Board.

Figure 4-9. Routing the cables and FFC

Double-sided tape

Scanner Carriage FFC

Left Frame

CN17

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4.3.4 Upper Housing

 Parts/Components need to be removed in advance

Scanner Unit/ADF Unit (p87)

 Removal procedure

1. Remove the screw that secure the Hinge, and remove the Hinge.

Figure 4-10. Removing the Hinge

2. Remove the screws (x5) that secure the Upper Housing.

3. Release the hooks (x2) at the rear of the Upper Housing.

Figure 4-11. Removing the Upper Housing (1)

C.B.P. 3x10, F/Zn-3C (6±1kgfcm)

Hinge

Rear side

Hook

C.B.P. 3x10, F/Zn-3C (6±1kgfcm)

C.B.P. 3x12, F/Zn-3C (6±1kgfcm)

Upper Housing

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4. Lift the rear of the Upper Housing until its protrusion comes to the point shown in

Figure. 4-12.

Figure 4-12. Removing the Upper Housing (2)

5. Insert a flat-head screwdriver or a similar tool to the marked points ( ) between the Front Housing and the Upper Housing to release the hooks (x2).

6. Pull the Upper Housing to the rear so as to release the hooks (x2) of the Panel Unit while taking care not to hit it to the Lower Housing.

Figure 4-13. Removing the Upper Housing (3)

Right rear

Protrusion

Hook (Front Housing)

Hook (Panel Unit)

Front Housing

Positioning hole

Hook

Upper Housing

Panel Unit

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7. Lift the Upper Housing a little to disconnect the connector (CN16) of the Cover Open Sensor Cable from the Main Board, then remove the Upper Housing.

Figure 4-14. Removing the Upper Housing (4)

4.3.5 Front Housing

 Parts/Components need to be removed in advance

Scanner Unit/ADF Unit (p87)/Upper Housing (p90)/Panel Unit (p96)

 Removal procedure

1. Release the dowels (x2) on both left and right sides and remove the screws (x3), then remove the Front Housing by sliding it in the direction of the arrow.

Figure 4-16. Removing the Front Housing

 When installing the Upper Housing, tighten the screws in the

order given in

Figure. 4-11.

 When replacing the Upper Housing, make sure to attach the

Cartridge Position Label aligning it with the area (slightly hollowed area) shown in the figure below.

Figure 4-15. Installing the Upper Housing

Upper Housing

CN16

Cover Open Sensor Cable

Main Board

Hollowed area

Cartridge Position Label

 Tighten the screws in the order given in Figure 4-16.  Make sure to match the positioning holes and dowels (x3).

C.B.P. 3x10, F/Zn-3C (6±1kgfcm)

Positioning hole and dowel

Front Housing

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4.4 Removing the Circuit Boards

4.4.1 Main Board Unit

 Parts/Components need to be removed in advance

Scanner Unit/ADF Unit (p87)/Upper Housing (p90)/Panel Unit (p96)/Printer Mechanism (p103)

 Removal procedure

1. Disconnect the following connectors (x4) and FFC from the Main Board.

Figure 4-17. Connector Layout of the Main Board Unit

2. Disconnect the Head FFC (x3) from the connector of the Main Board.

3. Remove the screws (x2) that secure the Main Board Unit, and remove the

Main Board Unit.

Figure 4-18. Removing the Main Board Unit

C H E C K

P O I N T

See the following because the disassembling/reassembling procedures of the Main Board Unit for WorkForce 520/320/325 series differ from those of WorkForce 310 series.

 WorkForce 520 series:

“ 8.4.4.1 Main Board Unit (WorkForce 520 series) ” (p171)

 WorkForce 320 series:

“ 8.4.6.2 Main Board Unit (WorkForce 320 series) ” (p182)

 WorkForce 325 series:

“ 8.4.6.3 Main Board Unit (WorkForce 325 series) ” (p186)

CN No.

Cable

CN No.

Cable

CN6 CR Motor cable CN15 PE Sensor cable

CN7 PF Motor cable CN501 Power Supply Unit cable

CN14 PF Encoder FFC

CN6CN15

CN501 CN14 CN7

C.B.S. 3x6, F/Zn-3C (4±0.5kgfcm)

Main Board Unit

Positioning hole and dowel

Head FFCs

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 When installing the Main Board Unit, make sure to engage its

cutout (x2) with the hooks (x2) of the Left Frame.

Figure 4-19. Installing the Main Board Unit

 When installing the Main Board Unit, make sure to route the

PF Encoder FFC under the Main Board Unit.

Main Board Unit

Left Frame

PF Encoder FFC

 When reassembling the Main Board Unit, make sure to match

the positioning holes (x2) to the dowel (x2) of the Left Frame as shown in

Figure. 4-18.

 When installing the Main Board Unit, tighten the screws in

the order given in

Figure 4-18.

 When routing the Head FFCs, follow the steps below.

1. Route the Head FFCs through the space between the Left

Frame and the MB Lower Shield Plate.

2. Connect the Head FFC (x3) to the connectors (CN11,

CN12, CN13) on the Main Board.

Figure 4-20. Routing the Head FFCs

Back side of Main Board Unit

Left Frame

MB Lower Shied Plate

CN11

CN12

CN13

Head FFCs

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 Disassembling the Main Board Unit

1. Remove the screws (x4) and remove the MB Upper Shield Plate.

Figure 4-21. Removing the MB Upper Shield Plate

2. Remove the screws (x6), and remove the Main Board and MB Upper Rear Shield Plate from the MB Lower Shield Plate.

Figure 4-22. Removing the Main Board

C.P. 3x6, F/Zn-3C (2.5±0.5kgfcm) C.B.S. 3x6, F/Zn-3C (4±0.5kgfcm) Positioning hole and dowel

Bottom

MB Upper Shield Plate

C.B.S. 3x6, F/Zn-3C (4±0.5kgfcm) C.B.S. 3x10, F/Zn-3C (4±0.5kgfcm) Positioning hole and dowel

MB Lower Shield Plate

Main Board

MB Upper Rear Shield Plate

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4.4.2 Panel Unit

 Parts/Components need to be removed in advance

Scanner Unit/ADF Unit (p87)/Upper Housing (p90)

 Removal procedure

1. Peel off the Panel FFC secured with a double-sided tape from the Lower Housing.

2. Disconnect the Panel FFC from connector CN5 on the Main Board.

Figure 4-24. Disconnecting the Panel FFC

 When installing the Main Board to the MB Lower Shield

Plate, make sure to match the positioning holes to the dowels (x2) as shown in

Figure. 4-22.

 When reassembling the Main Board Unit, make sure to match

the positioning holes (x4) to the dowel (x4) as shown in

Figure.

4-21.

 When installing the MB Upper Shield Plate, tighten the

screws in the order given in

Figure 4-21.

 When installing the Main Board, tighten the screws in the

order given in

Figure 4-22.

 If the EEPROM data cannot be read out from the old Main

Board when replacing the Main Board, the MAC Address is required to be set. In this case, attach the new label “Label, MAC Address (Parts code: 1508645)” on the position as shown in

Figure. 4-23 and execute the “ 5.2.7 MAC Address

Setting ” (p145).

Figure 4-23. Position to attach the MAC Address Label

Label, MAC Address

C H E C K

P O I N T

See the following because the disassembling/reassembling procedures of the Panel Unit for WorkForce 520/320/325 series differ from those of WorkForce 310 series.

 WorkForce 520 series:

“ 8.4.4.2 Panel Unit (WorkForce 520 series) ” (p175)

 WorkForce 320/325 series:

“ 8.4.6.4 Panel Unit (WorkForce 320/325 series) ” (p189)

Main Board Assy

CN5

Panel FFC

Panel Unit

Double-sided tape

Lower Housing

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3. Lift the front of the Panel Unit, and release the tabs (x2) at the upper side, and detach the Panel Unit by sliding it in the direction of the arrow.

Figure 4-25. Removing the Panel Unit (1)

4. Disconnect the Panel FFC from connector CN1 on the Panel Board.

5. Remove the screws (x7), and remove the Panel Board from the Panel Unit.

Figure 4-26. Removing the Panel Unit (2)

6. Remove the switch buttons (x6) from the Panel Cover.

7. Peel off the Cover LCD secured with a double-sided tape from the Panel

Cover.

Figure 4-27. Removing the SW Buttons

Panel Unit

Rib

Panel FFC

Panel Board

Positioning hole

C.B.P. 3x8, F/Zn-3C (4±1kgfcm)

Panel Unit

CN1

 When installing the Cover LCD, align the angle of diagonal

cut with upper right side and install it.

 When installing the Panel Board, make sure to match the

positioning holes (x2) with their positioning pins of the Panel Cover as shown in

Figure. 4-26.

 When installing the Panel Board, tighten the screws in the

order given in

Figure 4-26.

 When installing the Panel Unit to the Front Housing, make

sure to match the ribs

(x2) of the upper side and the ribs (x4) of the lower side of the Panel Unit with the dowels of the Lower Housing as shown in

Figure. 4-25.

 When connecting the Panel FFC, make sure the following

before connection. (See

Figure. 8-16.)

• The protection for the terminal is not peeled.

• The terminal is not damaged or bent.

Power SW button

Tool SW button

FAX SW button

Mode SW buttonSelect SW button

Panel Cover Cover LCD

Stop/OK SW button

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4.4.3 Power Supply Unit

 Parts/Components need to be removed in advance

Scanner Unit/ADF Unit (p87)/Upper Housing (p90)/Panel Unit (p96)/Printer Mechanism (p103)

 Removal procedure

1. Disconnect the connector of the Power Supply Unit (CN501) on the Main Board.

2. Release the Power Supply Unit Cable from the hook of the Base Frame.

Figure 4-28. Removing the Power Supply Unit (1)

3. Remove the screws (x2) that secure the Power Supply Unit.

4. Lift the Base Frame a little, and remove the Power Supply Unit.

Figure 4-29. Removing the Power Supply Unit (2)

Power Supply Unit CableHook

CN501

 Insert the tabs (x2) of the Power Supply Unit into the holes on

the Base Frame.

Figure 4-30. Installing the Power Supply Unit

Power Supply Unit

C.B.P. 3x10, F/Zn-3C (6±1kgfcm)

Bottom

Power Supply Unit

Ribs

Base Frame

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4.5 Disassembling the Printer Mechanism

4.5.1 Printhead

 Parts/Components need to be removed in advance

Scanner Unit/ADF Unit (p87)/Upper Housing (p90)

 Removal procedure

1. Rotate the Spur Gear 51.5 to unlock the carriage, and move the CR Unit to the center.

Figure 4-32. Unlocking the Carriage and Moving the CR Unit

 Tighten the screws in the order given in Figure 4-29.  Secure the Power Supply Unit Cable with the hook of the Base

Frame as shown in the figure below.

 Put the ferrite core of the Power Supply Unit cable into the

hole of the Base Frame.

Figure 4-31. Routing the Power Supply Unit Cable

Ferrite Core

Base Frame

Power Supply Unit Cable

Hook

C H E C K

P O I N T

See the following because the disassembling/reassembling procedures of the Printhead for WorkForce 320/325 series differ from those of WorkForce 310/520 series.

 WorkForce 320/325 series:

“ 8.4.6.5 Printhead (WorkForce 320/325 series) ” (p189)

CR Unit

Carriage Lock

Spur Gear 51.5

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2. Open the Cartridge Cover and remove all the ink cartridges from the CR Unit.

3. Release the hook (x1) of the Head Cable Cover with a flathead precision

screwdriver, and remove the Head Cable Cover while sliding it downward (in the direction of the arrow).

Figure 4-33. Removing Printhead (1)

4. Disconnect the Head FFC (x1) that is connected to the CSIC Board.

5. Release the tabs (x2) that secure the Holder Board Assy. using a needle or a

similar tool, and remove the Holder Board Assy. upward (in the direction of the arrow).

Figure 4-34. Removing Printhead (2)

6. Remove the screws (x3) that secure the Printhead, and lift up the Printhead with a longnose pliers.

Figure 4-35. Removing Printhead (3)

7. Disconnect the Head FFC from the connectors (x2) of the Printhead, and remove the Printhead.

Figure 4-36. Removing Printhead (4)

Head Cable Cover

Hook

Head FFC Connector

Tab

Holder Board Assy.

C A U T I O N

Do not touch or damage the nozzles or the ink supply needles of the Printhead.

C.B.P. 2.5x8, F/Zn-3C (3±1kgfcm)

Printhead

Head FFC

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4.5.2 CR Scale

 Parts/Components need to be removed in advance

Scanner Unit/ADF Unit (p87)/Upper Housing (p90)

 Removal procedure

1. Release the right end of the CR Scale from the hook.

2. Pull out the CR Scale through the slit of the CR Encoder Sensor.

Figure 4-37. Removing the CR Scale (1)

 Tighten the screws in the order given in Figure 4-35.  Insert the Holder Board Assy vertically into the CR Unit so as

not to put the Holder Board Assy on the rib of the Printhead.

A D J U S T M E N T

R E Q U I R E D

Whenever the Printhead is removed/replaced, the required adjustments must be carried out.

• Chapter 5 “ ADJUSTMENT” (p.135)

C A U T I O N

Pay attention to the following instructions:

 Do not touch the CR Scale with bare hands.  Do not damage the CR Scale.  Do not stretch Extension Spring 1.41 too much.

CR Scale

Hook

CR Scale

Slit of CR Encoder Sensor