Dell C8220 User Manual
Dell PowerEdge C8220
Hardware Owner’s
Manual
Regulatory Model: B05B
Regulatory Type: B05B001
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
____________________
Information in this publication is subject to change without notice.
© 2013 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell™, the DELL logo, and PowerEdge™ are trademarks of Dell Inc.
Intel is a registered trademark of Intel Corporation in the U.S. and other countries.
Other trademarks and trade names may be used in this publication to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Regulatory Model B05B
Regulatory Type: B05B001
2013 - 09 P/N XXXXX Rev. A02
Contents
1 About Your System . . . . . . . . . . . . . . . . . 11
Accessing System Features During Startup. . . . . . . 11
Front-Panel Features and Indicators . . . . . . . . . . 12
NIC Indicator Codes
Power and System Board Indicator Codes
. . . . . . . . . . . . . . . . . . . 14
. . . . . . . 16
BMC Heartbeat Indicator Codes. . . . . . . . . . . . . 17
Service Tag
POST Error Codes
. . . . . . . . . . . . . . . . . . . . . . . . 18
. . . . . . . . . . . . . . . . . . . . 19
Collecting System Event Log for
Investigation
System Event Log
Processor Error
Memory Ecc
PCIe Error
IOH Core Error
SB Error
POST Start Event
POST End Event
POST Error Code Event
BIOS Recovery Event
. . . . . . . . . . . . . . . . . . . . 19
. . . . . . . . . . . . . . . . . . . . . 27
. . . . . . . . . . . . . . . . . . . 27
. . . . . . . . . . . . . . . . . . . . 28
. . . . . . . . . . . . . . . . . . . . . . 30
. . . . . . . . . . . . . . . . . . . 31
. . . . . . . . . . . . . . . . . . . . . . . 32
. . . . . . . . . . . . . . . . . . 33
. . . . . . . . . . . . . . . . . . . 34
. . . . . . . . . . . . . . . 35
. . . . . . . . . . . . . . . . 36
ME Fail Event . . . . . . . . . . . . . . . . . . . . 37
SEL Generator ID
. . . . . . . . . . . . . . . . . . 37
Contents 3
BMC . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Other Information You May Need
. . . . . . . . . . . . 43
2 Using the System Setup Program . . . . . 45
System Setup Menu . . . . . . . . . . . . . . . . . . . 45
System Setup Options at Boot
Using the System Setup Program Navigation
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Keys
General Help
. . . . . . . . . . . . . . . . . . . . . . . 47
Console Redirection . . . . . . . . . . . . . . . . . . . 47
Enabling and Configuring Console
Redirection
. . . . . . . . . . . . . . . . . . . . . 47
Serial Port Connection List
Main Menu
Advanced Menu
. . . . . . . . . . . . . . . . . . . . . . . . 52
Main Screen
System Settings
. . . . . . . . . . . . . . . . . . . . 52
. . . . . . . . . . . . . . . . . . . 53
. . . . . . . . . . . . . . . . . . . . . 55
Power Management
CPU Configuration
Memory Configuration
SATA Configuration
PCI Configuration
USB Configuration
. . . . . . . . . . . . . . 46
. . . . . . . . . . . . . 51
. . . . . . . . . . . . . . . . 56
. . . . . . . . . . . . . . . . . 62
. . . . . . . . . . . . . . . 66
. . . . . . . . . . . . . . . . . 68
. . . . . . . . . . . . . . . . . . 71
. . . . . . . . . . . . . . . . . 78
4 Contents
Security Menu
Server Menu
View System Log
. . . . . . . . . . . . . . . . . . . . . . 80
. . . . . . . . . . . . . . . . . . . . . . . 82
. . . . . . . . . . . . . . . . . . 88
Boot Menu . . . . . . . . . . . . . . . . . . . . . . . . 89
Exit Menu
. . . . . . . . . . . . . . . . . . . . . . . . 91
Command Line Interfaces for System Setup
. . . . . . . . . . . . . . . . . . . . . . . . . . 93
Options
IPMI Command List . . . . . . . . . . . . . . . . . . . 118
Power Management Settings
. . . . . . . . . . . . . . 127
3 Installing System Components . . . . . . . 129
Safety Instructions. . . . . . . . . . . . . . . . . . . . 129
About the Illustrations . . . . . . . . . . . . . . . . . . 130
Recommended Tools
Inside the System
Sled Configuration . . . . . . . . . . . . . . . . . . . . 132
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Sled
Removing a Sled
Installing a Sled
. . . . . . . . . . . . . . . . . . . 130
. . . . . . . . . . . . . . . . . . . . 131
. . . . . . . . . . . . . . . . . . 133
. . . . . . . . . . . . . . . . . . . 134
Sled Blank
. . . . . . . . . . . . . . . . . . . . . . . . 134
Removing a Single-Wide Sled Blank
Installing a Single-Wide Sled Blank
Removing a Double-Wide Sled Blank
Installing a Double-Wide Sled Blank
MicroSD Card
. . . . . . . . . . . . . . . . . . . . . . 137
Removing a MicroSD Card
Installing a MicroSD Card
. . . . . . . . 134
. . . . . . . . 135
. . . . . . . 136
. . . . . . . . 136
. . . . . . . . . . . . . 137
. . . . . . . . . . . . . 138
Contents 5
Sled Covers. . . . . . . . . . . . . . . . . . . . . . . 138
Removing the Front Cover
Installing the Front Cover
. . . . . . . . . . . . 138
. . . . . . . . . . . . . 139
Removing the Back Cover . . . . . . . . . . . . 140
Installing the Back Cover
. . . . . . . . . . . . . 141
Cooling Shroud
. . . . . . . . . . . . . . . . . . . . . 141
Removing the Cooling Shroud
Installing the Cooling Shroud
Heat Sink
Heat Sink Blank
. . . . . . . . . . . . . . . . . . . . . . . . 143
Removing a Heat Sink
Installing a Heat Sink
. . . . . . . . . . . . . . . . . . . . 145
. . . . . . . . . . . . . . . 143
. . . . . . . . . . . . . . . 144
Removing a Heat Sink Blank
Installing a Heat Sink Blank
Processors
System Memory
. . . . . . . . . . . . . . . . . . . . . . . 147
Removing a Processor
Installing a Processor
. . . . . . . . . . . . . . . . . . . . 150
. . . . . . . . . . . . . . 147
. . . . . . . . . . . . . . . 148
Memory Module Installation Guidelines
Supported DIMM Configuration
Removing Memory Modules
Installing Memory Modules
Expansion Card
. . . . . . . . . . . . . . . . . . . . . 155
Removing the Expansion Card
Installing the Expansion Card
Removing the RAID Controller Card
Installing the RAID Controller Card
. . . . . . . . . . 141
. . . . . . . . . . . 142
. . . . . . . . . . . 145
. . . . . . . . . . . . 146
. . . . . 150
. . . . . . . . . 151
. . . . . . . . . . . 153
. . . . . . . . . . . . 154
. . . . . . . . . . 155
. . . . . . . . . . . 156
. . . . . . . 157
. . . . . . . . 158
6 Contents
RAID Battery . . . . . . . . . . . . . . . . . . . . . . . 159
Removing the RAID Battery
Installing the RAID Battery
. . . . . . . . . . . . 159
. . . . . . . . . . . . . 161
Removing the RAID Battery Holder. . . . . . . . . 162
Installing the RAID Battery Holder
. . . . . . . . . 164
Expansion Card Riser
Removing the Expansion Card Riser
Installing the Expansion Card Riser
Mezzanine Cards
Removing the Infiniband Mezzanine Card
Installing the Infiniband Mezzanine Card
Removing the 10 GbE Mezzanine Card
. . . . . . . . . . . . . . . . . . 164
. . . . . . . . 164
. . . . . . . . 165
. . . . . . . . . . . . . . . . . . . . . 166
. . . . . 166
. . . . . 169
. . . . . . . 170
Installing the 10 GbE Mezzanine Card . . . . . . . 172
MicroSD Card Reader . . . . . . . . . . . . . . . . . . 173
Removing the MicroSD Card Reader
. . . . . . . . 173
Installing the MicroSD Card Reader . . . . . . . . 175
Removing the MicroSD Card Reader
Support Bracket
. . . . . . . . . . . . . . . . . . 176
Installing the MicroSD Card Reader
Support Bracket . . . . . . . . . . . . . . . . . . 177
Internal Hard-Drives
Removing a Hard-Drive Carrier
Installing a Hard-Drive Carrier
. . . . . . . . . . . . . . . . . . . 178
. . . . . . . . . . . 178
. . . . . . . . . . . 179
Removing a Hard-Drive From the
Hard-Drive Carrier . . . . . . . . . . . . . . . . . 179
Installing a Hard-Drive Into a Hard-Drive
Carrier
. . . . . . . . . . . . . . . . . . . . . . . . 180
Removing the Hard-Drive Tray . . . . . . . . . . . 181
Installing the Hard-Drive Tray
. . . . . . . . . . . 182
Contents 7
Interposer Extender . . . . . . . . . . . . . . . . . . 182
Removing the Interposer Extender
Installing the Interposer Extender
. . . . . . . . 182
. . . . . . . . 184
Node Power Distribution Board
Removing the Node Power Distribution Board
Installing the Node Power Distribution Board
System Battery
. . . . . . . . . . . . . . . . . . . . . 187
Removing the System Battery
Installing the System Battery
System Board
. . . . . . . . . . . . . . . . . . . . . . 189
Removing the System Board
Installing the System Board
. . . . . . . . . . . . 184
. . 184
. . 186
. . . . . . . . . . 187
. . . . . . . . . . . 188
. . . . . . . . . . . 189
. . . . . . . . . . . 193
4 Troubleshooting. . . . . . . . . . . . . . . . . . . 197
Safety First—For You and Your System . . . . . . . . 197
Installation Problems
Troubleshooting System Startup Failure. . . . . . . . 198
Troubleshooting External Connections
Troubleshooting the Video Subsystem
. . . . . . . . . . . . . . . . . 197
. . . . . . . . 198
. . . . . . . . . 198
8 Contents
Troubleshooting a USB Device
Troubleshooting a Serial I/O Device
Troubleshooting a NIC
. . . . . . . . . . . . 198
. . . . . . . . . . 199
. . . . . . . . . . . . . . . . . 200
Troubleshooting a Wet Enclosure . . . . . . . . . . . 201
Troubleshooting a Damaged Enclosure
. . . . . . . . 202
Troubleshooting the Power Sled . . . . . . . . . . . . 203
Troubleshooting System Memory
. . . . . . . . . . . . 203
Troubleshooting a Hard-Drive . . . . . . . . . . . . . . 205
Troubleshooting a Storage Controller
Troubleshooting Expansion Cards
. . . . . . . . . . 206
. . . . . . . . . . . . 207
Troubleshooting Processors. . . . . . . . . . . . . . . 208
Identifying System Board Model Number
Troubleshooting the System Board
. . . . . . . . 209
. . . . . . . . . . . 210
Troubleshooting the System Battery. . . . . . . . . . . 210
IRQ Assignment Conflicts
. . . . . . . . . . . . . . . . 211
5 Jumpers and Connectors . . . . . . . . . . . 213
System Board Types . . . . . . . . . . . . . . . . . . . 213
System Board Jumper Settings . . . . . . . . . . . . . 214
System Board V1.0 Jumper Settings
System Board V1.1 Jumper Settings
System Board V1.2 Jumper Settings
. . . . . . . . 214
. . . . . . . . 215
. . . . . . . . 217
System Board Connectors
. . . . . . . . . . . . . . . . 219
System Board V1.0 Connectors
System Board V1.1 Connectors
System Board V1.2 Connectors
Interposer Extender Connectors
Interpose Extender Types
. . . . . . . . . . . . . 224
MicroSD Card Reader Connectors
. . . . . . . . . . 219
. . . . . . . . . . 220
. . . . . . . . . . 222
. . . . . . . . . . . . . 224
. . . . . . . . . . . 226
Contents 9
Node Power Distribution Board Connectors . . . . . 227
6 Getting Help . . . . . . . . . . . . . . . . . . . . . . 229
Contacting Dell . . . . . . . . . . . . . . . . . . 229
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
10 Contents
1
About Your System
Accessing System Features During Startup
The following keystrokes provide access to system features during startup.
The SAS/SATA card or PXE hotkey support are available only in the BIOS
boot mode. Hotkey function is not available in the Unified Extensible
Firmware Interface (UEFI) boot mode.
Keystroke Description
<F2> Enters the System Setup program. See "System Setup Menu" on
page 45.
<F11> Enters the BIOS Boot Manager or the Unified Extensible
Firmware Interface (UEFI) Boot Manager, depending on the
system's boot configuration.
<F12> Starts Preboot eXecution Environment (PXE) boot.
<Ctrl><C> Enters the LSI 2008 SAS Mezzanine Card Configuration Utility.
For more information, see the SAS adapter documentation.
<Ctrl><H> Enters the LSI 2008 SAS Mezzanine Card Configuration Utility.
For more information, see the documentation for your SAS RAID
card.
<Ctrl><S> Enters the utility to configure onboard NIC settings for PXE boot.
For more information, see the documentation for your integrated
NIC.
<Ctrl><I> Enters the onboard SAS and SATA controller’s configuration
utility.
NOTE: Throughout this manual, the PowerEdge C8000 server enclosure is referred
to as simply the "server enclosure" or the "chassis".
About Your System 11
Front-Panel Features and Indicators
1
2
3
4
5
6
7
8
9
10
11
12
Figure 1-1. Front-Panel Features and Indicators
Item Indicator, Button, or
Connector
1 USB connectors Connects USB devices to the system. The
2 Mezzanine card
expansion slot
3 Low profile PCIe
4 Release latch Press to release the sled from the
12 About Your System
expansion slot
Icon Description
ports are USB 2.0 compliant.
Installs an I/O module mezzanine card.
Installs a low profile PCI Express x16 card.
enclosure.
Item Indicator, Button, or
Connector
5Power-on indicator/
power button
Icon Description
The power-on indicator lights when the
sled power is on. The power-on indicator
lights amber when the system critical
event occurs.
NOTE: The power-on indicator lights amber
according to critical system error log (SEL)
assertion. If the SEL is full or a deassertion
event occurred while sensor monitoring is
paused (e.g. fan monitoring is paused during
system power off), the power-on indicator
turns amber. To turn off an amber LED and
reset the power-on indicator to normal
condition (solid green), either perform a
BMC cold reset or reseat the sled in the
server enclosure.
The power button turns the compute
sled on.
NOTES:
• When powering on the sled, the video
monitor can take from several seconds to
over 2 minutes to display an image,
depending on the amount of memory
installed in the system.
• On ACPI-compliant operating systems,
turning off the sled using the power
button causes the sled to perform a
graceful shutdown before power to the
sled is turned off.
• To force an ungraceful shutdown, press
and hold the power button for five
seconds.
6 VGA connector Connects a VGA display to the system.
7 Serial connector Connects a serial device to the system.
About Your System 13
Item Indicator, Button, or
2
1
Connector
8 BMC management
port
9 Ethernet connector 2 Embedded 10/100/1000 Mbit NIC
10 Ethernet connector 1 Embedded 10/100/1000 Mbit NIC
11 Sled identification
indicator
12 Handle Hold to pull the sled from the enclosure.
Icon Description
Dedicated management port.
connector.
connector.
Lights blue to identify a particular system
and system board.
NIC Indicator Codes
Figure 1-2. NIC Indicators
1 link indicator 2 activity indicator
Indicator Status Indicator Code
Link indicator Solid amber Linking at 100 Mbps port speed
Solid green Linking at 1 Gbps port speed (maximum)
14 About Your System
Indicator Status Indicator Code
Blinking green Linking at 1 Gbps port speed
Network activity is present
•Pre OS POST
•OS without driver
•OS with driver
Blinks at speed relative to packet density
Off Linking at 10 Mbps port speed
Activity
indicator
Figure 1-3. NIC Indicators (BMC management port)
Solid green No activity
Blinking green Transmit or receive activity
Off Idle
1 link indicator 2 activity indicator
Indicator Status Indicator Code
Link indicator Blinking amber Linking at 10 Mbps port speed
Blinking green Linking at 100 Mbps port speed (maximum)
Activity
indicator
Solid green No activity
Blinking green Transmit or receive activity
Off Idle
About Your System 15
Power and System Board Indicator Codes
The indicators on the front of the sled display status codes during system
startup. For location of the indicators on the front panel, see Figure 1-1.
Table 1-1. Power and System Board Indicator Codes
Indicator Color Status Indicator Code
Power-on
indicator
System
identification
indicator
Green Solid
Amber Off
Green Solid BMC critical condition event in power off
Amber Blinking
Green Off BMC critical condition event in power on
Amber Blinking
Blue Solid The IPMI via Chassis Identify Command On
Blue Blinking Only the IPMI via Chassis Identify Command
Off The IPMI via Chassis Identify Command Off
Sled power is on (S0)
mode (S4/S5)
mode (S0)
or ID Button Press ID On is generated
Blink On is generated
or ID Button Press ID Off is generated
16 About Your System
BMC Heartbeat Indicator Codes
The system board includes a BMC heartbeat indicator (LED17) for
debugging the Baseboard Management Controller (BMC). The BMC
heartbeat indicator lights green when power is supplied to the sled and blinks
green when the BMC firmware is ready.
Figure 1-4. BMC Heartbeat Indicator
1 system board 2 BMC heartbeat indicator
About Your System 17
Service Tag
The following illustration provides location of the Service Tag number on the
C8220 single-wide compute sled.
Figure 1-5. Service Tag Location for C8220 Single-Wide Compute Sled
18 About Your System
POST Error Codes
Collecting System Event Log for Investigation
Whenever possible, the system BIOS will output the current boot progress
codes on the video screen. Progress codes are 32-bit quantities plus optional
data. The 32-bit numbers include class, subclass, and operation information.
The class and subclass fields point to the type of hardware that is being
initialized. The operation field represents the specific initialization activity.
Based on the data bit availability to display progress codes, a progress code
can be customized to fit the data width. The higher the data bit, the higher
the granularity of information that can be sent on the progress port. The
progress codes may be reported by the system BIOS or option ROMs.
The Response section in the following table may be divided into 3 types:
• Warning or Not an error – The message is displayed on the screen. An error
record is logged to the SEL. The system will continue booting with a
degraded state. The user may want to replace the erroneous unit.
• Pause – The message is displayed on the screen, an error is logged to the
SEL, and user input is required to continue. The user can take immediate
corrective action or choose to continue booting.
• Halt – The message is displayed on the screen, an error is logged to the
SEL, and the system cannot boot unless the error is resolved. The user
needs to replace the faulty part and restart the system.
Error
Code
0010h Local Console
0011h Local Console
Error Message Response Error Cause Corrective Actions
Resource
Conflict
Controller Error
Pau s e Vid e o device
initialization
failed
Pau s e Vid e o device
initialization
failed
See "Troubleshooting the
Video Subsystem" on
page 198.
If the problem persists, see
"Getting Help" on page 229.
See "Troubleshooting the
Video Subsystem" on
page 198.
If the problem persists, see
"Getting Help" on page 229.
About Your System 19
Error
Code
0012h Local Console
0013h ISA IO
0014h ISA IO Resource
0015h ISA IO
0016h ISA Floppy
0017h ISA Floppy
0018h ISA Floppy
Error Message Response Error Cause Corrective Actions
Output Error
Controller Error
Conflict
Controller Error
Controller Error
Input Error
Output Error
Pau s e Vid e o device
initialization
failed
Pau s e ISA de v ice
initialization
failed
Pau s e ISA de v ice
initialization
failed
Pau s e ISA de v ice
initialization
failed
Pause Floppy device
initialization
failed
Pause Floppy device
initialization
failed
Pause Floppy device
initialization
failed
See "Troubleshooting the
Video Subsystem" on
page 198.
If the problem persists, see
"Getting Help" on page 229.
See "Troubleshooting
Expansion Cards" on
page 207.
If the problem persists, see
"Getting Help" on page 229.
See "Troubleshooting
Expansion Cards" on
page 207.
If the problem persists, see
"Getting Help" on page 229.
See "Troubleshooting
Expansion Cards" on
page 207.
If the problem persists, see
"Getting Help" on page 229.
See "Troubleshooting a USB
Device" on page 198.
If the problem persists, see
"Getting Help" on page 229.
See "Troubleshooting a USB
Device" on page 198.
If the problem persists, see
"Getting Help" on page 229.
See "Troubleshooting a USB
Device" on page 198.
If the problem persists, see
"Getting Help" on page 229.
20 About Your System
Error
Code
0019h USB Read Error Pause USB port
001Ah USB Write Error Pause USB port
001Bh USB Interface
001Ch Mouse Interface
001Eh Keyboard Not
001Fh Keyboard
Error Message Response Error Cause Corrective Actions
initialization
failed
initialization
failed
Pau s e USB po r t
Error
Pau s e Mouse d evice
Error
Pause No keyboard
Detected
Pau se Key boar d
Controller Error
initialization
failed
initialization
failed
detected
controller
initialization
failed
See "Troubleshooting a USB
Device" on page 198.
If the problem persists, see
"Getting Help" on page 229.
See "Troubleshooting a USB
Device" on page 198.
If the problem persists, see
"Getting Help" on page 229.
See "Troubleshooting a USB
Device" on page 198.
If the problem persists, see
"Getting Help" on page 229.
To enable USB device, see
"USB Configuration" on
page 78.
See "Troubleshooting a USB
Device" on page 198.
If the problem persists, see
"Getting Help" on page 229.
To enable USB device, see
"USB Configuration" on
page 78.
See "Troubleshooting a USB
Device" on page 198.
If the problem persists, see
"Getting Help" on page 229.
See "Troubleshooting a USB
Device" on page 198.
If the problem persists, see
"Getting Help" on page 229.
About Your System 21
Error
Code
0020h Keyboard Stuck
0021h Keyboard
0023h Memory
0024h Memory
0025h Memory Non-
0026h MP Service Self
0027h PCI IO
Error Message Response Error Cause Corrective Actions
Key Error
Locked Error
Correctable
Error
Uncorrectable
Error
Specific Error
Tes t Er r or
Controller Error
Pau s e Key board key
stuck
Pau se Ke ybo ard
locked
Pau se Me mory
correctable
error detected
Pau se Me mory
uncorrectable
error detected
Pause Memory non-
specific error
detected
Pause MP service self
test error
detected
Pau s e PCI de vice
initialization
failed
Disconnect and reconnect the
keyboard to the compute sled.
If the problem persists, see
"Getting Help" on page 229.
Disconnect and reconnect the
keyboard to the compute sled.
If the problem persists, see
"Getting Help" on page 229.
Remove AC power to the
system for 10 seconds and
restart the system.
See "Troubleshooting System
Memory" on page 203.
If the problem persists, see
"Getting Help" on page 229.
See "Troubleshooting System
Memory" on page 203.
If the problem persists, see
"Getting Help" on page 229.
See "Troubleshooting System
Memory" on page 203.
If the problem persists, see
"Getting Help" on page 229.
See "Troubleshooting
Processors" on page 208.
If the problem persists, see
"Getting Help" on page 229.
See "Troubleshooting
Expansion Cards" on
page 207.
If the problem persists, see
"Getting Help" on page 229.
22 About Your System
Error
Code
0028h PCI IO Read
0029h PCI IO Write
002Ah Serial Port Not
002Bh Serial Port
002Ch Serial Port Input
002Dh Serial Port
002Eh Microcode
Error Message Response Error Cause Corrective Actions
Error
Error
Detected
Controller Error
Error
Output Error
Update Error
Pau s e PCI de v ice
initialization
failed
Pau s e PCI de v ice
initialization
failed
Pau s e Seria l device
initialization
failed
Pau s e Seria l device
initialization
failed
Pau s e Seria l device
initialization
failed
Pau s e Seria l device
initialization
failed
Pause Processor
microcode
update error
See "Troubleshooting
Expansion Cards" on
page 207.
If the problem persists, see
"Getting Help" on page 229.
See "Troubleshooting
Expansion Cards" on
page 207.
If the problem persists, see
"Getting Help" on page 229.
See "Troubleshooting a Serial
I/O Device" on page 199.
If the problem persists, see
"Getting Help" on page 229.
See "Troubleshooting a Serial
I/O Device" on page 199.
If the problem persists, see
"Getting Help" on page 229.
See "Troubleshooting a Serial
I/O Device" on page 199.
If the problem persists, see
"Getting Help" on page 229.
See "Troubleshooting a Serial
I/O Device" on page 199.
If the problem persists, see
"Getting Help" on page 229.
Check microcode. A BIOS
update is required.
If the problem persists, see
"Getting Help" on page 229.
About Your System 23
Error
Code
002Fh No Microcode
8012h SATA 0 Device
8013h SATA 1 Device
8014h SATA 2 Device
8015h SATA 3 Device
Error Message Response Error Cause Corrective Actions
Be Updated
Not Found
Not Found
Not Found
Not Found
Pause Processor
microcode load
failed
Pause SATA 0 device
not found
Pause SATA 1 device
not found
Pause SATA 2 device
not found
Pause SATA 3 device
not found
Ensure that your processors
match and conform to the
type described in the
processor technical
specifications outlined in
your system’s Getting Started
Guide.
Check if the SATA port 0 is
enabled. See "SATA
Configuration" on page 68.
Install a SATA device to SATA
port 0.
If the problem persists, see
"Getting Help" on page 229.
Check if the SATA port1 is
enabled. See "SATA
Configuration" on page 68.
Install a SATA device to SATA
port 1.
If the problem persists, see
"Getting Help" on page 229.
Check if the SATA port 2 is
enabled. See "SATA
Configuration" on page 68.
Install a SATA device to SATA
port 2.
If the problem persists, see
"Getting Help" on page 229.
Check if the SATA port 3 is
enabled. See "SATA
Configuration" on page 68.
Install a SATA device to SATA
port 3.
If the problem persists, see
"Getting Help" on page 229.
24 About Your System
Error
Code
8016h SATA 4 Device
8017h SATA 5 Device
8018h Sparing Mode is
8019h Mirror Mode is
8020h Supervisor and
Error Message Response Error Cause Corrective Actions
Not Found
Not Found
not be
Configured!!,
Please check
Memory
Configuration!!
not be
Configured!!,
Please check
Memory
Configuration!!
User Passwords
have been
cleared
Pause SATA 4 device
not found
Pause SATA 5 device
not found
Pau se Mem ory
Sparing Mode
Failed
Pause Memory Mirror
Mode Failed
Pause Supervisor and
User Passwords
have been
cleared
Check if the SATA port 4 is
enabled. See "SATA
Configuration" on page 68.
Install a SATA device to SATA
port 4.
If the problem persists, see
"Getting Help" on page 229.
Check if the SATA port 5 is
enabled. See "SATA
Configuration" on page 68.
Install a SATA device to SATA
port 5.
If the problem persists, see
"Getting Help" on page 229.
Check if the memory
configuration is set to Sparing
mode. See "Memory
Configuration" on page 66.
If the problem persists, see
"Getting Help" on page 229.
Check if the memory
configuration is set to Sparing
mode. See "Memory
Configuration" on page 66.
If the problem persists, see
"Getting Help" on page 229.
Reset password. See "System
Board Jumper Settings" on
page 214 for more
information.
If the problem persists, see
"Getting Help" on page 229.
About Your System 25
Error
Code
8021h CMOS Battery
8100h Memory device
Error Message Response Error Cause Corrective Actions
Error
disabled by
BIOS
Pause No CMOS
battery
Pau se Me mory
Device Error
See "Troubleshooting the
System Battery" on page 210.
See "Troubleshooting System
Memory" on page 203.
If the problem persists, see
"Getting Help" on page 229.
26 About Your System
System Event Log
Processor Error
Message: “Processor Sensor, IERR error, Processor 1”
Table 1-2. Processor Error
Byte Field Value Description
1 NetFunLun 10h
2 Platform Event Command 02h
3 Generator ID 01h Generated by BIOS
4 Event Message Format
Ve rs io n
5 Sensor Type 07h Processor
6 Sensor Number 04h Processor Sensor Number
7 Event Direction Event Type 6Fh Bit 7: 0 = Assert Event Bit 6: 0 =
8 Event Data1 AXh 00h: IERR 01h: Thermal Trip
9 Event Data2 XXh 00h: Processor1
10 Event Data3 FFh FFh: Not Present
04h Event Message Format Revision.
04h for this specification
(depends on platform)
Event Type Code
02h: FRB1/BIST Failure
03h: FRB2/Hang in POST Failure
04h: FBR3/Processor
Startup/Initialization Failure
0Ah: Processor Automatically
Throttled
01h: Processor2
02h: Processor3
04h: Processor4
About Your System 27
Memory Ecc
Message: “Memory Sensor, Correctable ECC error, SBE warning threshold,
CPU1 DIMM_A1”
Table 1-3. Memory ECC
Byte Field Value Description
1 NetFunLun 10h
2 Platform Event Command 02h
3 Generator ID 01h Generated by BIOS
4 Event Message Format
Ve rs io n
5 Sensor Type 0Ch Memory
6 Sensor Number 60h Memory Sensor Number (depend
7 Event Direction Event Type 6Fh Bit 7: 0 = Assert Event
8 Event Data1 AXh 00h: Correctable ECC Error
04h Event Message Format Revision.
04h for this specification
on platform)
Bit 6: 0 = Event Type Code
01h: Uncorrectable ECC Error
03h: Memory Scrub Failed
04h: Memory Device Disabled
08h: Spare
28 About Your System
Table 1-3. Memory ECC
Byte Field Value Description
9 Event Data2 XXh Bit 7:4
0x00: SBE warning threshold
0x01: SBE critical threshold
0x0F: Unspecified
Bit 3:0
0x00: CPU1 DIMM A1-8 slots
(1~8)
0x01: CPU2 DIMM B1-8 slots
(9~16)
0x02: CPU3 DIMM C1-8 slots
(17~24)
0x03: CPU4 DIMM D1-8 slots
(25~32) And so on…
10 Event Data3 XXh DIMM bit-map location of bits
Bit 0=1: DIMM1 error event
Bit 1=1: DIMM2 error event …
Bit7=1: DIMM8 error event
About Your System 29
PCIe Error
Message: “Critical Interrupt Sensor, PCI PERR, Device#, Function#,
Bus#”
Table 1-4. PCIe Error
Byte Field Value Description
1 NetFunLun 10h
2 Platform Event Command 02h
3 Generator ID 01h Generated by BIOS
4 Event Message Format
Ve rs io n
5 Sensor Type 13h Critical Interrupt
6 Sensor Number 73h PCI Sensor ID (depend on
7 Event Direction Event Type 6Fh Bit 7: 0 = Assert Event
8 Event Data1 AXh 04h: PCI PERR
9 Event Data2 XXh Bit 7:3Device Number
10 Event Data3 XXh Bit 7:0 Bus Number
04h Event Message Format Revision.
04h for this specification
platform)
Bit 6: 0 = Event Type Code
05h: PCI SERR
07h: Bus Correctable Error
08h: Bus Uncorrectable Error
0Ah: Bus Fatal Error
Bit 2:0Function Number
30 About Your System
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