Citizen CT-S310II Service Manual

LINE THERMAL PRINTER

MODEL CT-S310II

User’s Manual

Mode d’emploi

Benutzerhandbuch

Manuale dell’utente

Manual de Usuario

WEEE MARK

If you want to dispose of this product, do not mix it with general household waste. There is a

separate collection systems for used electronics products in accordance with legislation under the WEEE Directive (Directive 2002/96/EC) and is effective only within European Union.

Wenn Sie dieses Produkt entsorgen wollen, dann tun Sie dies bitte nicht zusammen mit dem

Haushaltsmüll. Es gibt im Rahmen der WEEE-Direktive innerhalb der Europäischen Union (Direktive 2002/96/EC) gesetzliche Bestimmungen für separate Sammelsysteme für gebrauchte elektronische Geräte und Produkte.

Si vous souhaitez vous débarrasser de cet appareil, ne le mettez pas à la poubelle avec vos

ordures ménagères. Il existe un système de récupération distinct pour les vieux appareils électroniques conformément à la législation WEEE sur le recyclage des déchets des équipements électriques et électroniques (Directive 2002/96/EC) qui est uniquement valable dans les pays de l’Union européenne. Les appareils et les machines électriques et électroniques contiennent souvent des matières dangereuses pour l’homme et l’environnement si vous les utilisez et vous vous en débarrassez de façon inappropriée.

Si desea deshacerse de este producto, no lo mezcle con residuos domésticos de carácter

general. Existe un sistema de recogida selectiva de aparatos electrónicos usados, según establece la legislación prevista por la Directiva 2002/96/CE sobre residuos de aparatos eléctricos y electrónicos (RAEE), vigente únicamente en la Unión Europea.

Se desiderate gettare via questo prodotto, non mescolatelo ai rifiuti generici di casa. Esiste

un sistema di raccolta separato per i prodotti elettronici usati in conformità alla legislazione RAEE (Direttiva 2002/96/CE), valida solo all’interno dell’Unione Europea.

Deponeer dit product niet bij het gewone huishoudelijk afval wanneer u het wilt verwijderen. Er

bestaat ingevolge de WEEE-richtlijn (Richtlijn 2002/96/EG) een speciaal wettelijk voorgeschreven verzamelsysteem voor gebruikte elektronische producten, welk alleen geldt binnen de Europese Unie.

Hvis du vil skille dig af med dette produkt, må du ikke smide det ud sammen med dit almindelige

husholdningsaffald. Der findes et separat indsamlingssystem for udtjente elektroniske produkter i overensstemmelse med lovgivningen under WEEE-direktivet (direktiv 2002/96/EC), som kun er gældende i den Europæiske Union.

Se quiser deitar fora este produto, não o misture com o lixo comum. De acordo com a legislação

Por

que decorre da Directiva REEE – Resíduos de Equipamentos Eléctricos e Electrónicos (2002/ 96/CE), existe um sistema de recolha separado para os equipamentos electrónicos fora de uso, em vigor apenas na União Europeia.

Jeżeli zamierzasz pozbyć się tego produktu, nie wyrzucaj go razem ze zwykłymi

Pol

domowymi odpadkami. Według dyrektywy WEEE (Dyrektywa 2002/96/EC) obowiązującej w Unii Europejskiej dla używanych produktów elektronicznych należy stosować oddzielne sposoby utylizacji.

Declaration of Conformity

This printer conforms to the following Standards:

The Low Voltage Directive 2006/95/EC, the EMC Directive 2004/108/EC, the RoHS Directive 2002/95/EC, and the WEEE Directive 2002/96/EC.

LVD : EN60950-1

EMC: EN55022 Class A

EN61000-3-2 EN61000-3-3 EN55024

This declaration applies only to the 230-V model.

IMPORTANT: This equipment generates, uses, and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference.

CAUTION: Use shielded cable for this equipment.

Sicherheitshinweis

Die Steckdose zum Anschluß dieses Druckers muß nahe dem Gerät angebracht und leicht zugänglich sein.

For Uses in Canada This Class A digital apparatus complies with Canadian ICES-003. This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus, as set out in the radio interference regulations of the Canadian department of communications.

Pour L’utilisateurs Canadiens Cet appareil numérique de la Classe A est conforme à la norme NMB-003 du Canada. Cet appareil numérique ne dépasse pas les limites de carégorie a pour les émissions de bruit radio émanant d’appareils numériques, tel que prévu dans les réglements sur l’interférence radio du départment Canadien des communications.

ENGLISH

GENERAL PRECAUTIONS

z Before using this product, be sure to read through this manual. After

having read this manual, keep it in a safe, readily accessible place for future reference.

z The information contained herein is subject to change without prior

notice.

z Reproduction or transfer of part or all of this document in any means is

prohibited without permission from Citizen Systems.

z Note that Citizen Systems is not responsible for any operation results

regardless of omissions, errors, or misprints in this manual.

z Note that Citizen Systems is not responsible for any trouble caused as a

result of using options or consumables that are not specified in this manual.

z Except explained elsewhere in this manual, do not attempt to service,

disassemble, or repair this product.

z Note that Citizen Systems is not responsible for any damage attributable

to incorrect operation/handling or improper operating environments that are not specified in this manual.

z Data is basically for temporary use and not stored for an extended period

of time or permanently. Please note that Citizen Systems is not responsible for damage or lost profit resulting from the loss of data caused by accidents, repairs, tests or other occurrences.

z If you find omissions, errors, or have questions, please contact your

Citizen Systems dealer.

z If you find any pages missing or out of order, contact your Citizen Systems

dealer for a replacement.

*TZ30-M01 is the model name printed on the rating plate of the CT-S310II.

—1—

SAFETY PRECAUTIONS

Before using this product for the first time, carefully read these SAFETY PRECAUTIONS. Improper handling may result in accidents (fire, electric shock or injury). In order to prevent injury to operators, third parties, or damage to property, special warning symbols are used in the User’s Manual to indicate important items to be strictly observed.

z After having read this Manual, keep it in a safe, readily accessible place for future

reference.

z Some of the descriptions contained in this manual may not be relevant to some printer

models.

The following describes the degree of hazard and damage that could occur if the printer is improperly operated by ignoring the instructions indicated by the warning symbols.

...WHICH SHOULD BE STRICTLY OBSERVED

WARNING

Neglecting precautions indicated by this symbol may result in fatal or serious injury.

CAUTION

Neglecting precautions indicated by this symbol may result in injury or damage to property.

This symbol is used to alert your attention to important items.

This symbol is used to alert you to the danger of electric shock or electrostatic damage.

This symbol denotes a request to unplug the printer from the wall outlet.

This symbol is used to indicate that the power supply must be grounded.

This symbol is used to indicate useful information, such as procedures, instructions or the like.

This symbol is used to indicate prohibited actions.

—2—

PRECAUTIONS ON PRINTER INSTALLATION

WARNING

 Do not use or store this product in a place where it will be exposed to:

* Flames or moist air. * Direct sunlight. * Hot airflow or radiation from a heating device. * Salty air or corrosive gases. * Ill-ventilated atmosphere. * Chemical reactions in a laboratory. * Airborne oil, steel particles, or dust. * Static electricity or strong magnetic fields.

• Neglecting these warnings may result in printer failure, overheating, emission of smoke, fire, or electric shock.

 Do not drop any foreign object nor spill liquid into the printer. Do not

place any object on the printer either.

 Do not drop any metallic object such as paper clips, pins or screws

into the printer.

 Do not place a flower vase, pot, or anything containing water on the

printer.

 Do not spill coffee, soft drinks, or any other liquid into the printer.  Do not spray insecticide or any other chemical liquid over the printer.

• Dropping a metallic foreign object into the printer, may cause printer failure, fire, or electric shock. Should it occur, immediately turn the printer off, unplug it from the supply outlet, and call your local Citizen Systems dealer.

Do not handle the printer in the following ways:  Do not subject the printer to strong impacts or hard jolts (e.g., being

stepped on, dropped or struck).

 Never attempt to disassemble or modify the printer.

• Neglecting to handle properly may result in printer failure, overheating, emission of smoke, fire, or electric shock.

 Install, use, or store the printer out of the reach of children.

• Electric appliances could cause an unexpected injury or accident if they are handled or used improperly.

• Keep the power cord and signal cables out of the reach of children. Also children should not be allowed to gain access to any internal part of the printer.

• The plastic bag the printer came in must be disposed of properly or kept away from children. Wearing it over the head may lead to suffocation.

—3—

CAUTION

Do not use the printer under the following conditions.

 Avoid locations subject to vibration or instability.  Avoid locations where the printer is not level.

• The printer may fall and cause an injury.

• The quality of printing may deteriorate.

 Do not obstruct the printer’s air vents.  Do not place anything on the printer.  Do not cover or wrap the printer in cloth or blankets.

• Doing so could cause heat to build up and deform the case or start a fire.

 Avoid using the printer near a radio or TV set or from supplying it from

the same electric outlet as these appliances.

 Avoid using the printer interconnected with a cable or cord that has

no protection against noise. (For interconnections, use shielded or a twisted pair of cables and ferrite cores, or other anti-noise devices.)

 Avoid using the printer with a device that is a strong source of noise.

• The printer may have an adverse effect on nearby radio or TV transmissions. There may also be cases when nearby electrical appliances adversely influence the printer, causing data errors or malfunction.

 Installed in any orientation other than those specified.

• Malfunction, failure, or electric shock may result.

 Connect the printer to a ground.

• Electric leakage may cause an electric shock.

 Do not connect the printer’s ground to any of the following:

* Gas piping

• A gas explosion could result. * Telephone line ground * Lightning rod

• If lightning strikes a large surge of current may cause fire or

shock.

* Water pipes

• Plastic water pipes should not be used for grounding. (Those

approved by a Waterworks Department may be used.)

 Before connecting or disconnecting the grounding lead to or from the

printer, always unplug it from the electric outlet.

—4—

PRECAUTIONS IN HANDLING THE PRINTER

WARNING

Please observe the following precautions for power source and power cord:

 Do not plug or unplug the power cord with a wet hand.  Use the printer only at the specified supply voltage and frequency.  Check to make sure that the supply outlet from which the printer is

powered has a sufficient capacity.

 Do not supply the printer from a power strip or current tap shared with

other appliances.

 Do not plug the power cord into an electric outlet with dust or debris

left on the plug.

 Do not use a deformed or damaged power cord.  Do not move the printer while its power is on.

• Neglecting to handle it properly may result in printer failure, emission of smoke, fire, or electric shock.

• An overload may cause the power cord to overheat, catch fire, or the circuit breaker to trip.

 Do not allow anything to rest on the power cord. Do not place the

printer where the power cord may be stepped on.

 Do not use or carry the printer with its power cord bent, twisted, or

pulled.

 Do not attempt to modify the power cord unnecessarily.  Do not place the power cord near any heating device.

• Neglecting these cautions may cause wires or insulation to break, which could result in electric leakage, electric shock, or printer failure. If the power cord sustains damage, contact your Citizen Systems dealer.

 Do not leave things around the electric outlet.  Supply power to the printer from a convenient electric outlet, readily

accessible in an emergency.

• Pull the plug to immediately shut it down in an emergency.

 Insert the power plug fully into the outlet.  If the printer will not be used for a long time, disconnect it from its

electric outlet.

 Hold the plug and connector when plugging or unplugging the power

cord or signal cable after turning off the printer and the appliance connected to it.

—5—

CAUTION

Caution label is attached in the position shown in the following figure. Carefully read the handling precautions before using the printer.

THIS LABEL INDICATES THE RISK OF BURNS DUE TO THE HIGH TEMPERATURE OF THE PRINT HEAD AND A RISK OF BEING CUT BY THE MANUAL AND AUTO CUTTERS WHILE THE PAPER COVER IS OPEN.

 Do not transport this printer with the paper roll inside.

• Printer failure or damage may occur.

To prevent possible malfunction or failure observe the following.

 Do not open the paper cover during printing.  Avoid operating the printer without paper properly loaded.  Avoid the use of paper not complying with specifications.

• May result in poor print quality.

 Avoid using torn pieces of paper or paper spliced with plastic adhesive

tape.

 Avoid forcibly pulling already loaded paper by hand.  Avoid using a sharp pointed device to operate panel buttons.

 Be sure to firmly insert the cable plugs into their mating sockets.

• A cross connection may damage the printer’s internal electronics or the host system’s hardware.

 Only use the printer with devices that have designated solenoid

specifications for the cash drawer interface connector.

• Neglecting this caution may result in malfunction or failure.

—6—

CAUTION

To prevent injury and printer failures from worsening, observe the following:  While the paper cover is open, be careful to not touch the manual

cutter that is in the paper eject slot.

 Do not touch the printing surface of the thermal head.  Do not touch any of the moving parts (e.g., paper cutter, gears, active

electric parts) while the printer is working.

 In case of trouble do not attempt to repair the printer. Ask Citizen

Systems service for repair.

 Be careful that the covers do not pinch your hands or fingers.  Be careful of the sharp edges on the printer. Do not allow them to

injure you or damage property.

• May result in electric shock, burn, or injury.

If the printer emits smoke, an odd smell, or unusual noise while printing, immediately abort the current print session and unplug the printer from the electric outlet.

DAILY MAINTENANCE

Observe the following precautions for daily maintenance.  When cleaning the printer, always turn it off and unplug it from the

electric outlet.

 Use a soft, dry cloth for cleaning the surface of the printer case.

For severe stains, use a soft cloth slightly dampened with water. Never use organic cleaning solvent such as alcohol, paint thinner, trichloroethylene, benzene, or ketone. Never use a chemically processed cleaning cloth.

 To remove paper dust, use a soft brush.

CAUTION

• The thermal head is at a dangerously high temperature immediately after printing. Allow it to cool off before starting maintenance work.

—7—

THE TABLE OF CONTENTS

1. GENERAL OUTLINE ....................................................................9

1.1 Features .......................................................................................... 9

1.2 Unpacking .................................................................................... 10

1.3 Model Classification .................................................................... 10

1.4 Basic Specifications..................................................................... 11

2. EXPLANATION OF PRINTER PARTS .......................................12

2.1 Printer Appearance...................................................................... 12

2.2 Inside the Paper Cover ................................................................ 15

2.3 Other Built-in Functions .............................................................. 16

3. SETUP ........................................................................................18

3.1 Connecting the AC Power Cord.................................................. 18

3.2 Connecting Interface Cables ....................................................... 19

3.3 Connecting the Cash Drawer ...................................................... 20

3.4 Precautions for Installing the Printer ......................................... 22

3.5 Partition for 58-mm Wide Paper Roll ......................................... 23

3.6 Long Life Print (LLP) Function Settings ..................................... 24

3.7 Loading Paper.............................................................................. 25

3.8 Attaching the Power Switch Cover ............................................ 26

3.9 Installing the Driver and Utilities ................................................ 26

4. MAINTENANCE AND TROUBLESHOOTING........................... 27

4.1 Periodic Cleaning......................................................................... 27

4.2 Clearing a Cutter Lock (1)............................................................ 28

4.3 Clearing a Cutter Lock (2)............................................................ 29

4.4 Self-printing ................................................................................. 30

4.5 Hexadecimal Dump Printing....................................................... 31

4.6 Error Messages ............................................................................ 32

4.7 Operating Precautions for Serial Interface ................................ 33

5. OTHER .......................................................................................34

5.1 External Views and Dimensions................................................. 34

5.2 Printing Paper .............................................................................. 35

5.3 Manual Setting of Memory Switches ........................................ 36

—8—

1. GENERAL OUTLINE

The CT-S310II line thermal printer series is designed for use with a broad array of terminal equipment including data, POS, and kitchen terminals. These printers have extensive features so they can be used in a wide range of applications.

1.1 Features

z High-speed (160 mm/s) printing z Compact design (maximum 83-mm paper roll size) z Built-in power supply eliminates worries about complicated cables z Can use 80-mm or 58-mm wide paper roll z Equipped with Long Life Print (LLP) function for extended head life z Equipped with a fast and quiet cutter z Easy to clear cutter jams z Printer status and errors indicated by LED and a buzzer z Dual interface (USB, serial) z Built-in cash drawer kick-out interface z Two types of energy saving functions (ENERGY STAR compliant) z Three types of paper save settings z Barcode and 2D barcode printing supported including GS1-DataBar z Store user-defined characters and logos on user memory z Memory switches make customization possible z Driver and utility software included z All-in-one package lets you get started right away

—9—

1.2 Unpacking

Make sure the following items are included with your printer.

z Printer: 1 z AC power cord: 1 z Power switch cover: 1 z USB cable

*:1

z Sample paper roll: 1 roll z CD-ROM: 1

z Quick Start Guide: 1 z Rubber feet: 4 z Partition: 1 z Wall-mounting bracket kit: 1

Note: *: USB interface types only

In designated markets

CT-S310II

AC power cord

Power switch cover

USB cable

Sample paper roll

Quick Start Guide

Rubber feet

PartitionCD-ROM

Wall-mounting Bracket kit

1.3 Model Classification

Model numbers indicate printer features according to the following classification system.

CT - S310II - E - BK

Market E: Europe C: China U: North America A: Australia

Body case color WH: Cool white BK: Black

—10—

1.4 Basic Specifications

Item Specifications

Model CT-S310II Print method Line thermal dot print method Print width

Dot density 8 × 8 dots/mm (203 dpi) Print speed 160 mm/s (fastest, print density 100%), 1280 dot-lines/s Number of print

columns

Character size

Character type Alphanumeric, international, PC437/850/852/857/858/860/863/864/865/866/

User memory 384 KB (capable of storing user-defined characters and logos) Bar code types UPC-A/E, JAN (EAN) 13/8 columns, ITF, CODE39, CODE128, CODABAR (NW-7),

Line spacing 4.25 mm (1/6 inch) (changeable using commands) Paper roll

Interface USB, Serial (RS-232C compliant) Cash drawer kick-out Supports 2 cash drawers Buffer size 4 k bytes/45 bytes Power consumption Approximately 32 W (normal printing), 0.6 W (power save mode),

Power source Rated input: AC 100 to 240 V, 50/60 Hz, 150 VA Weight Approx. 1.8 kg Outside dimensions 140 (W) × 195 (D) × 132 (H) mm Operating temperature

and humidity Storage temperature

and humidity Reliability Print head life: 150 km, 300 million pulses (at normal temperature/humidity,

Safety standard UL, C-UL, FCC Class A, TÜV-Bauart, CE Marking

Notes: *1: When paper width is 80 or 58 mm. *2: The number of printable columns is selected using a memory switch.

*3: Characters appear small because the dimensions include a blank area surrounding each character.

*1 72 mm/576 dots, 64 mm/512 dots, 52.5 mm/420 dots, 48 mm/384 dots,

45 mm/360 dots, 48.75 mm/390 dots, 68.25 mm/546 dots

—

Paper width

Font

Maximum number of characters

(columns)

80 mm 58 mm

Dot configuration

(dots)

Font A 48 35 12 × 24 Font B 64 46 9 × 24 Font C 72 52 8 × 16

*3 Font A: 1.50 × 3.00 mm

Font B: 1.13 × 3.00 mm Font C: 1.00 × 2.00 mm

WPC1252/katakana/Thai code 18

CODE93, PDF417, QR Code, GS1-DataBar

Paper roll: 80 mm/58 mm × maximum φ83 mm Paper thickness: 65-75 μm (core tube diameter: inner 12 mm/outer 18 mm)

-1

75-85 μm (core tube diameter: inner 25.4 mm/outer 32 mm)

0.18 W (USB power save mode)

5 to 45°C, 10 to 90% RH (no condensation)

-20 to 60°C, 10 to 90% RH (no condensation)

using recommended paper and paper thickness) Auto cutter life: 2 million cuts (at normal temperature/humidity, using recommended paper and paper thickness)

The numbers of columns noted in this table refer to typical models. The number of columns varies depending on specifications.

—11—

2. EXPLANATION OF PRINTER PARTS

2.1 Printer Appearance

Names of parts

Paper cover

Cover open lever

Front cover

Operation panel

(Front view) (Rear view)

z Paper cover

Open to load paper.

z Cover open lever

Use this lever to open the paper cover.

z Front cover

Open and close this cover to clear a cutter lock.

Refer to 4.3 Clearing a Cutter Lock (2)

z Power switch

Press this switch to turn the power on or off.

Power switch

Rear connectors

—12—

Operation panel

POWER LED (green)

FEED button

ERROR LED (red)

z POWER LED (green)

Lights when the power is on, turns off when the power is off. Flashes when data is incoming or a memory error has occurred. The light dims when entering the energy saving mode and brightness slowly changes.

z ERROR LED (red)

Flashes if the print head is hot, the paper cover is open, a cutter lock occurs, and so forth.

z FEED button

Press this button to feed paper. In case of a cutter lock, remove the cause of the lock, close the paper cover, and then press the FEED button. The printer enters the mode for setting memory switches and running selfprinting.

Refer to 4.4 Self-printing

Refer to 4.6 Error Messages

Refer to 5.3 Manual Setting of Memory Switches

—13—

Rear connectors

AC inlet

Cash drawer kick-out connector

USB cable clamp

Interface connector (USB, serial)

z Interface connector (USB, serial)

Connects to the interface cable (USB, serial).

z Cash drawer kick-out connector

Connects to the cable from the cash drawer.

z AC inlet

Connects to the AC power cord.

z USB cable clamp

Fixes the USB cable in place to prevent it from being pulled out.

—14—

2.2 Inside the Paper Cover

Paper-end sensor (PE sensor)

Auto cutter

Manual cutter

Print head (thermal)

z Platen

Feeds the paper.

z Manual cutter

For cutting the paper manually.

z Auto cutter

For cutting the paper automatically.

Refer to 5.3 Manual Setting of Memory Switches

z Print head (thermal)

Prints characters and graphic data on paper (paper rolls).

Platen

z Paper end sensor (PE sensor)

Detects when there is no paper. Printing stops when this sensor detects there is no paper.

—15—

2.3 Other Built-in Functions

z Buzzer

Buzzes when errors occur or when operations or command operations are performed.

Refer to 4.6 Error Messages

z User memory

You can save user-defined logo and character data in this memory. Data remains stored in this memory even if the printer is turned off. For information on how to save data, refer to the Command Reference.

z Memory switch

Setting of various kinds of functions can be stored in memory. Settings remain stored in the memory even if the printer is turned off.

z Power saving functions

• Power save mode Enters power save mode to reduce energy consumption a set period after printing stops. Exits power save mode when the FEED key is pressed or print data is received. In power save mode the brightness of the POWER LED repeatedly changes slowly.

• USB power save mode (if memory switch MSW6-3 is set to enabled) The printer enters power save mode when the computer is turned off. When the PC is turned on the printer exits this mode. The POWER LED dims in the USB power save mode.

CAUTION

 If the power is turned off in the USB power save mode, the printer does not exit the

mode immediately after the power is turned on. The mode clears about one and a half minutes after the power is turned off.

 The printer enters this mode even if there is an error.  The printer does not enter this mode during serial interface transmission.

—16—

z Paper saving functions

You can set the following functions to save paper by setting the MSW8-3 to 8-5 memory switches.

• Delete top margin The printer back feeds when printing starts to eliminate the top margin from the paper. Set the amount of back feed.

• Line gap reduction The distance between lines at line feed is automatically reduced. Select the percent of reduction.

• Text reduction Vertical/horizontal Size is reduced. Set a combination of reduction ratios vertically and horizontally.

CAUTION

 If the “Delete top margin” function is used the partially cut printouts must be removed

after printing. If the partially cut paper is back fed it may jam and cause trouble.

 The following precautions are needed for “Text reduction mode”.

• Text that is reduced in size is harder to read than regular text.

• With horizontal reduction the print range is also reduced, so the number of lines does not change. You must be careful of the print range when using narrow paper.

• Barcodes cannot be used. It may not be possible to read barcodes if they are printed.

—17—

3. SETUP

3.1 Connecting the AC Power Cord

1. Turn off the power.

2. Connect the AC power cord to the AC inlet, and insert the plug into an electric outlet.

AC power cord

AC inlet

CAUTION

 Use an AC power source that does not also supply power to equipment that

generates electromagnetic noise.

 Pulling on the AC power cord may damage it, cause a fire, electric shock, or break a

wire.

 Make sure that the AC power cord is fully inserted so it does not pull out during use.  If a lightning storm is approaching, unplug the AC power cord from the electric outlet.

A lightning strike may cause a fire or electric shock.

 Keep the AC power cord away from heat generating appliances. The insulation on the

AC power cord may melt and cause a fire or electric shock.

 If the printer is not going to be used for a long time, unplug the AC power cord from

the electric outlet.

 Place the AC power cord so that people do not trip on it.

—18—

3.2 Connecting Interface Cables

1. Turn off the power.

2. Orient the interface cable correctly and insert it into the interface connector.

Serial interface

USB interface

CAUTION

 When disconnecting the cable, always hold the connector.  Be careful not to insert the USB interface cable into the cash drawer kick-out

connector.

 To connect more than one printer to a single computer via a USB interface you must

change the serial number of the USB interface.

Use a serial interface cable with the connection layout shown below.

9-pin (female) - 9-pin (female) cable

PC Printer

Signal

Pin Pin

RXD 2 2 RXD TXD 3 3 TXD DTR 4 4 DTR SG 5 5 SG DSR 6 6 DSR RTS 7 7 RTS CTS 8 8 CTS

Signal

CAUTION

Place the interface cable so people do not trip on it.

—19—

3.3 Connecting the Cash Drawer

1. Turn off the power.

2. Confirm the orientation of the cash drawer kick-out cable connector and connect it to the cash drawer kick-out connector at the back of the printer.

3. Remove the screw for the ground wire.

4. Screw the cash drawer’s ground wire to the body of the printer.

Ground wire

Cash drawer kick-out

connector

Cash drawer kick-out cable

connector

Screw for ground wire

CAUTION

 Connect only the cash drawer kick-out cable connector to the cash drawer kick-out

connector. (Do not connect a telephone line.)

 Signals cannot be output from the cash drawer kick-out connector while printing.  Hold the connector of the drawer kick cable perpendicular and straight when

connecting or disconnecting it. Doing it at an angle may cause the connector to misconnect.

—20—

(1) Connector pin configuration

No. Signal Function

1 FG Frame ground Connector used: 2 DRAWER1 Cash drawer 1 drive signal 3 DRSW Cash drawer switch input 4 VDR Cash drawer drive power supply 5 DRAWER2 Cash drawer 2 drive signal 6 GND Signal ground (common ground on

circuits)

TM5RJ3-66 (Hirose) or equivalent

Applicable connector:

TM3P-66P (Hirose) or equivalent

(2) Electric characteristics

1) Drive voltage: 24 VDC

2) Drive current: Approx. 1 A max. (not to exceed 510 ms.)

3) DRSW signal: Signal levels: “L” = 0 to 0.8 V, “H” = 2 to 3.3 V

(3) DRSW signal

DRSW signal status can be tested with the DLE+EOT, GS+a, or GS+r command.

(4) Drive circuit

Cash drawer kick-out connector

Shielded

Cash drawer open/ close switch

Cash drawer Printer

CAUTION

 Cash drawers 1 and 2 cannot be operated at the same time.  The solenoid used for the cash drawer should be 24 Ω or more. Do not allow the

electric current to exceed 1 A. Excessive current could damage or burn out the circuits.

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3.4 Precautions for Installing the Printer

The printer can be used horizontally, vertically, or installed on a wall.

Horizontal position Vertical position Wall installation

CAUTION

Do not use the printer under the following conditions.

 Locations subject to vibration or instability.  Locations that are very dirty or dusty.  Locations where the printer is not level.

• The printer may fall and cause an injury.

• The quality of printing may deteriorate.

 Oriented other than as specified.

• The printer may malfunction, be damaged, or cause an electric shock. Precautions for horizontal installations

 Do not set cutting to full cut. Doing so may cause cutter jams.

Vertical installation

Use the rubber feet provided when using the printer in a vertical installation. Attach the rubber feet to the four square indentations on the back of the printer.

Rubber feet

Wall installation

Request a service person to install the printer on a wall. See the manual for whichever option for more details.

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3.5 Partition for 58-mm Wide Paper Roll

1. Turn off the power.

2. Pull the cover open lever forward and open the paper cover.

3. Set the partition provided in a slot that matches the size of the paper roll you are using. However, to use an 80 mm wide paper roll, remove the partition.

4. See “5.3 Manual Setting of Memory Switches” to change the width of the print area.

Refer to 5.3 Manual Setting of Memory Switches

Partition

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3.6 Long Life Print (LLP) Function Settings

The service life of the print head was increased by reducing the pressure that it contacts the paper. Long Life Print (LLP) is enabled by changing the positions of the lever switches inside the paper cover.

1. Turn off the power.

2. Pull the cover open lever forward and open the paper cover.

3. Use a screwdriver or other pointed object to press the lever switches on both sides in the direction of the A arrows and lower them in the direction the B arrows.

Lower the lever switches on the left and right sides one at a time from the standard to the LLP position.

4. Close the paper cover until you hear a click so it is secure.

Standard

LLP

(Front view of lever switch)

CAUTION

 Be careful not to touch the opening for the auto cutter while the paper cover is open.  The print head is hot immediately after printing. Do not touch it.  Do not touch the print head with bare hands or metal objects.  Both the right and left side lever switches must be set in the same position.  The printout may be lighter when this setting is enabled. If necessary, increase the

print density or use a paper that has good color development.

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3.7 Loading Paper

1. Turn on the power.

2. Pull the cover open lever forward and open the paper cover.

3. Load the paper roll so that the printable side of the paper is facing down, as shown by arrow A.

4. Pull a few cm of paper straight out in the direction of arrow B.

5. Close the paper cover until you hear a click. Paper is fed and cut automatically (by the factory setting).

Refer to 5.3 Manual Setting of Memory Switches

CAUTION

 Always use the specified types of paper rolls.  Confirm that the paper roll is set correctly.  If the paper is skewed and not coming straight out of the paper cover, open it and

straighten the paper.

 Always pull a few cm of paper straight out of the printer if you open the paper cover

while paper is loaded.

 Press on the center of the paper cover to close it securely.  Be careful of paper cuts while loading the paper.  Do not touch the print head, manual cutter, or auto cutter while the paper cover is

open. Doing so may cause a burn or cut.

 Pull the paper in the direction of the B arrow when cutting paper manually.  Do not open the paper cover during printing.

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3.8 Attaching the Power Switch Cover

Attach this cover to prevent the power switch from being used.

1. Press the power switch cover onto the power switch compartment until it clicks.

Power switch cover

Put a screwdriver or other pointed object into the grooves on the power switch cover to remove it.

3.9 Installing the Driver and Utilities

The driver and utilities are on the CD-ROM provided in the package. Install them if necessary. The explanation for the driver’s installation, functions, and usage are on the CD-ROM.

It is also possible to download the latest files from the sites below. http://www.citizen-systems.co.jp/english/support/download/printer/driver/

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