Citizen CT-S310II Service Manual

LINE THERMAL PRINTER

MODEL CT-S310II

User’s Manual

Mode d’emploi

Benutzerhandbuch

Manuale dell’utente

Manual de Usuario

	WEEE MARK
En	If you want to dispose of this product, do not mix it with general household waste. There is a
	separate collection systems for used electronics products in accordance with legislation under
	the WEEE Directive (Directive 2002/96/EC) and is effective only within European Union.
Ge	Wenn Sie dieses Produkt entsorgen wollen, dann tun Sie dies bitte nicht zusammen mit dem
	Haushaltsmüll. Es gibt im Rahmen der WEEE-Direktive innerhalb der Europäischen Union
	(Direktive 2002/96/EC) gesetzliche Bestimmungen für separate Sammelsysteme für gebrauchte
	elektronische Geräte und Produkte.
Fr	Si vous souhaitez vous débarrasser de cet appareil, ne le mettez pas à la poubelle avec vos
	ordures ménagères. Il existe un système de récupération distinct pour les vieux appareils
	électroniques conformément à la législation WEEE sur le recyclage des déchets des
	équipements électriques et électroniques (Directive 2002/96/EC) qui est uniquement valable
	dans les pays de l’Union européenne.
	Les appareils et les machines électriques et électroniques contiennent souvent des matières
	dangereuses pour l’homme et l’environnement si vous les utilisez et vous vous en débarrassez
	de façon inappropriée.
Sp	Si desea deshacerse de este producto, no lo mezcle con residuos domésticos de carácter
	general. Existe un sistema de recogida selectiva de aparatos electrónicos usados, según
	establece la legislación prevista por la Directiva 2002/96/CE sobre residuos de aparatos
	eléctricos y electrónicos (RAEE), vigente únicamente en la Unión Europea.
It	Se desiderate gettare via questo prodotto, non mescolatelo ai rifiuti generici di casa. Esiste
	un sistema di raccolta separato per i prodotti elettronici usati in conformità alla legislazione
	RAEE (Direttiva 2002/96/CE), valida solo all’interno dell’Unione Europea.
Du	Deponeer dit product niet bij het gewone huishoudelijk afval wanneer u het wilt verwijderen. Er
	bestaat ingevolge de WEEE-richtlijn (Richtlijn 2002/96/EG) een speciaal wettelijk
	voorgeschreven verzamelsysteem voor gebruikte elektronische producten, welk alleen geldt
	binnen de Europese Unie.
Da	Hvis du vil skille dig af med dette produkt, må du ikke smide det ud sammen med dit almindelige
	husholdningsaffald. Der findes et separat indsamlingssystem for udtjente elektroniske produkter
	i overensstemmelse med lovgivningen under WEEE-direktivet (direktiv 2002/96/EC), som
	kun er gældende i den Europæiske Union.
Por	Se quiser deitar fora este produto, não o misture com o lixo comum. De acordo com a legislação
	que decorre da Directiva REEE – Resíduos de Equipamentos Eléctricos e Electrónicos (2002/
	96/CE), existe um sistema de recolha separado para os equipamentos electrónicos fora de
	uso, em vigor apenas na União Europeia.
Pol	Jeżeli zamierzasz pozbyć się tego produktu, nie wyrzucaj go razem ze zwykłymi
	domowymi odpadkami. Według dyrektywy WEEE (Dyrektywa 2002/96/EC)
	obowiązującej w Unii Europejskiej dla używanych produktów elektronicznych
	należy stosować oddzielne sposoby utylizacji.

Declaration of Conformity

This printer conforms to the following Standards:

The Low Voltage Directive 2006/95/EC, the EMC Directive 2004/108/EC, the RoHS Directive 2002/95/EC, and the WEEE Directive 2002/96/EC.

LVD : EN60950-1

EMC: EN55022 Class A

EN61000-3-2

EN61000-3-3

EN55024

This declaration applies only to the 230-V model.

IMPORTANT: This equipment generates, uses, and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference.

CAUTION: Use shielded cable for this equipment.

Sicherheitshinweis

Die Steckdose zum Anschluß dieses Druckers muß nahe dem Gerät angebracht und leicht zugänglich sein.

For Uses in Canada

This Class A digital apparatus complies with Canadian ICES-003.

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus, as set out in the radio interference regulations of the Canadian department of communications.

Pour L’utilisateurs Canadiens

Cet appareil numérique de la Classe A est conforme à la norme NMB-003 du Canada. Cet appareil numérique ne dépasse pas les limites de carégorie a pour les émissions de bruit radio émanant d’appareils numériques, tel que prévu dans les réglements sur l’interférence radio du départment Canadien des communications.

ENGLISH

GENERAL PRECAUTIONS

zBefore using this product, be sure to read through this manual. After having read this manual, keep it in a safe, readily accessible place for future reference.

zThe information contained herein is subject to change without prior notice.

zReproduction or transfer of part or all of this document in any means is prohibited without permission from Citizen Systems.

zNote that Citizen Systems is not responsible for any operation results regardless of omissions, errors, or misprints in this manual.

zNote that Citizen Systems is not responsible for any trouble caused as a result of using options or consumables that are not specified in this manual.

zExcept explained elsewhere in this manual, do not attempt to service, disassemble, or repair this product.

zNote that Citizen Systems is not responsible for any damage attributable to incorrect operation/handling or improper operating environments that are not specified in this manual.

zData is basically for temporary use and not stored for an extended period of time or permanently. Please note that Citizen Systems is not responsible for damage or lost profit resulting from the loss of data caused by accidents, repairs, tests or other occurrences.

zIf you find omissions, errors, or have questions, please contact your Citizen Systems dealer.

zIf you find any pages missing or out of order, contact your Citizen Systems dealer for a replacement.

*TZ30-M01 is the model name printed on the rating plate of the CT-S310II.

— 1 —

SAFETY PRECAUTIONS ...WHICH SHOULD BE STRICTLY OBSERVED

Before using this product for the first time, carefully read these SAFETY PRECAUTIONS. Improper handling may result in accidents (fire, electric shock or injury).

In order to prevent injury to operators, third parties, or damage to property, special warning symbols are used in the User’s Manual to indicate important items to be strictly observed.

zAfter having read this Manual, keep it in a safe, readily accessible place for future reference.

zSome of the descriptions contained in this manual may not be relevant to some printer models.

The following describes the degree of hazard and damage that could occur if the printer is improperly operated by ignoring the instructions indicated by the warning symbols.

WARNING

Neglecting precautions indicated by this symbol may result in fatal or serious injury.

CAUTION

Neglecting precautions indicated by this symbol may result in injury or damage to property.

This symbol is used to alert your attention to important items.

This symbol is used to alert you to the danger of electric shock or electrostatic damage.

This symbol denotes a request to unplug the printer from the wall outlet.

This symbol is used to indicate that the power supply must be grounded.

This symbol is used to indicate useful information, such as procedures, instructions or the like.

This symbol is used to indicate prohibited actions.

— 2 —

PRECAUTIONS ON PRINTER INSTALLATION

WARNING

Do not use or store this product in a place where it will be exposed to: * Flames or moist air.

* Direct sunlight.

* Hot airflow or radiation from a heating device. * Salty air or corrosive gases.

* Ill-ventilated atmosphere.

* Chemical reactions in a laboratory.

*Airborne oil, steel particles, or dust.

*Static electricity or strong magnetic fields.

•Neglecting these warnings may result in printer failure, overheating, emission of smoke, fire, or electric shock.

Do not drop any foreign object nor spill liquid into the printer. Do not place any object on the printer either.

Do not drop any metallic object such as paper clips, pins or screws into the printer.

Do not place a flower vase, pot, or anything containing water on the printer.

Do not spill coffee, soft drinks, or any other liquid into the printer.

Do not spray insecticide or any other chemical liquid over the printer.

• Dropping a metallic foreign object into the printer, may cause printer

failure, fire, or electric shock. Should it occur, immediately turn the printer off, unplug it from the supply outlet, and call your local Citizen Systems dealer.

Do not handle the printer in the following ways:

Do not subject the printer to strong impacts or hard jolts (e.g., being stepped on, dropped or struck).

Never attempt to disassemble or modify the printer.

• Neglecting to handle properly may result in printer failure, overheating, emission of smoke, fire, or electric shock.

Install, use, or store the printer out of the reach of children.

• Electric appliances could cause an unexpected injury or accident if they are handled or used improperly.

•Keep the power cord and signal cables out of the reach of children. Also children should not be allowed to gain access to any internal part of the printer.

•The plastic bag the printer came in must be disposed of properly or kept away from children. Wearing it over the head may lead to suffocation.

—3 —

CAUTION

Do not use the printer under the following conditions.Avoid locations subject to vibration or instability.

Avoid locations where the printer is not level.

• The printer may fall and cause an injury.

• The quality of printing may deteriorate.

Do not obstruct the printer’s air vents.

Do not place anything on the printer.

Do not cover or wrap the printer in cloth or blankets.

•Doing so could cause heat to build up and deform the case or start a fire.

Avoid using the printer near a radio or TV set or from supplying it from the same electric outlet as these appliances.

Avoid using the printer interconnected with a cable or cord that has no protection against noise. (For interconnections, use shielded or a twisted pair of cables and ferrite cores, or other anti-noise devices.)

Avoid using the printer with a device that is a strong source of noise.

•The printer may have an adverse effect on nearby radio or TV transmissions. There may also be cases when nearby electrical

appliances adversely influence the printer, causing data errors or malfunction.

Installed in any orientation other than those specified.

• Malfunction, failure, or electric shock may result.

Connect the printer to a ground.

• Electric leakage may cause an electric shock.

Do not connect the printer’s ground to any of the following:

*Gas piping

•A gas explosion could result.

*Telephone line ground

*Lightning rod

•If lightning strikes a large surge of current may cause fire or shock.

*Water pipes

•Plastic water pipes should not be used for grounding. (Those approved by a Waterworks Department may be used.)

Before connecting or disconnecting the grounding lead to or from the printer, always unplug it from the electric outlet.

— 4 —

PRECAUTIONS IN HANDLING THE PRINTER

WARNING

Please observe the following precautions for power source and power cord:

Do not plug or unplug the power cord with a wet hand.

Use the printer only at the specified supply voltage and frequency.

Check to make sure that the supply outlet from which the printer is powered has a sufficient capacity.

Do not supply the printer from a power strip or current tap shared with other appliances.

Do not plug the power cord into an electric outlet with dust or debris left on the plug.

Do not use a deformed or damaged power cord.Do not move the printer while its power is on.

• Neglecting to handle it properly may result in printer failure, emission of smoke, fire, or electric shock.

• An overload may cause the power cord to overheat, catch fire, or the circuit breaker to trip.

Do not allow anything to rest on the power cord. Do not place the printer where the power cord may be stepped on.

Do not use or carry the printer with its power cord bent, twisted, or pulled.

Do not attempt to modify the power cord unnecessarily.Do not place the power cord near any heating device.

•Neglecting these cautions may cause wires or insulation to break, which could result in electric leakage, electric shock, or printer failure. If the power cord sustains damage, contact your Citizen Systems

dealer.

Do not leave things around the electric outlet.

Supply power to the printer from a convenient electric outlet, readily

accessible in an emergency.

• Pull the plug to immediately shut it down in an emergency.

Insert the power plug fully into the outlet.

If the printer will not be used for a long time, disconnect it from its electric outlet.

Hold the plug and connector when plugging or unplugging the power cord or signal cable after turning off the printer and the appliance connected to it.

— 5 —

CAUTION

Caution label is attached in the position shown in the following figure. Carefully read the handling precautions before using the printer.

THIS LABEL INDICATES THE

RISK OF BURNS DUE TO THE

HIGH TEMPERATURE OF THE

PRINT HEAD AND A RISK OF

BEING CUT BY THE MANUAL

AND AUTO CUTTERS WHILE

THE PAPER COVER IS OPEN.

Do not transport this printer with the paper roll inside.

• Printer failure or damage may occur.

To prevent possible malfunction or failure observe the following.

Do not open the paper cover during printing.

Avoid operating the printer without paper properly loaded.

Avoid the use of paper not complying with specifications.

• May result in poor print quality.

Avoid using torn pieces of paper or paper spliced with plastic adhesive tape.

Avoid forcibly pulling already loaded paper by hand.

Avoid using a sharp pointed device to operate panel buttons.

Be sure to firmly insert the cable plugs into their mating sockets.

• A cross connection may damage the printer’s internal electronics or the host system’s hardware.

Only use the printer with devices that have designated solenoid specifications for the cash drawer interface connector.

• Neglecting this caution may result in malfunction or failure.

— 6 —

CAUTION

To prevent injury and printer failures from worsening, observe the following:While the paper cover is open, be careful to not touch the manual

cutter that is in the paper eject slot.

Do not touch the printing surface of the thermal head.

Do not touch any of the moving parts (e.g., paper cutter, gears, active electric parts) while the printer is working.

In case of trouble do not attempt to repair the printer. Ask Citizen Systems service for repair.

Be careful that the covers do not pinch your hands or fingers.

Be careful of the sharp edges on the printer. Do not allow them to injure you or damage property.

• May result in electric shock, burn, or injury.

If the printer emits smoke, an odd smell, or unusual noise while printing, immediately abort the current print session and unplug the printer from the electric outlet.

DAILY MAINTENANCE

Observe the following precautions for daily maintenance.

When cleaning the printer, always turn it off and unplug it from the electric outlet.

Use a soft, dry cloth for cleaning the surface of the printer case. For severe stains, use a soft cloth slightly dampened with water.

Never use organic cleaning solvent such as alcohol, paint thinner, trichloroethylene, benzene, or ketone. Never use a chemically processed cleaning cloth.

To remove paper dust, use a soft brush.

CAUTION

•The thermal head is at a dangerously high temperature immediately after printing. Allow it to cool off before starting maintenance work.

— 7 —

THE TABLE OF CONTENTS
1. GENERAL OUTLINE....................................................................		9
1.1	Features ..........................................................................................	9
1.2	Unpacking ....................................................................................	10
1.3	Model Classification ....................................................................	10
1.4	Basic Specifications.....................................................................	11
2. EXPLANATION OF PRINTER PARTS .......................................		12
2.1	Printer Appearance......................................................................	12
2.2	Inside the Paper Cover ................................................................	15
2.3	Other Built-in Functions ..............................................................	16
3. SETUP........................................................................................		18
3.1	Connecting the AC Power Cord..................................................	18
3.2	Connecting Interface Cables .......................................................	19
3.3	Connecting the Cash Drawer ......................................................	20
3.4	Precautions for Installing the Printer .........................................	22
3.5	Partition for 58-mm Wide Paper Roll .........................................	23
3.6	Long Life Print (LLP) Function Settings .....................................	24
3.7	Loading Paper ..............................................................................	25
3.8	Attaching the Power Switch Cover ............................................	26
3.9	Installing the Driver and Utilities................................................	26
4. MAINTENANCE AND TROUBLESHOOTING...........................		27
4.1	Periodic Cleaning.........................................................................	27
4.2	Clearing a Cutter Lock (1)............................................................	28
4.3	Clearing a Cutter Lock (2)............................................................	29
4.4	Self-printing .................................................................................	30
4.5	Hexadecimal Dump Printing.......................................................	31
4.6	Error Messages ............................................................................	32
4.7	Operating Precautions for Serial Interface ................................	33
5. OTHER .......................................................................................		34
5.1	External Views and Dimensions.................................................	34
5.2	Printing Paper ..............................................................................	35
5.3	Manual Setting of Memory Switches ........................................	36

— 8 —

1. GENERAL OUTLINE

The CT-S310II line thermal printer series is designed for use with a broad array of terminal equipment including data, POS, and kitchen terminals.

These printers have extensive features so they can be used in a wide range of applications.

1.1 Features

zHigh-speed (160 mm/s) printing

zCompact design (maximum 83-mm paper roll size)

zBuilt-in power supply eliminates worries about complicated cables

zCan use 80-mm or 58-mm wide paper roll

zEquipped with Long Life Print (LLP) function for extended head life

zEquipped with a fast and quiet cutter

zEasy to clear cutter jams

zPrinter status and errors indicated by LED and a buzzer

zDual interface (USB, serial)

zBuilt-in cash drawer kick-out interface

zTwo types of energy saving functions (ENERGY STAR compliant)

zThree types of paper save settings

zBarcode and 2D barcode printing supported including GS1-DataBar

zStore user-defined characters and logos on user memory

zMemory switches make customization possible

zDriver and utility software included

zAll-in-one package lets you get started right away

— 9 —

1.2 Unpacking

Make sure the following items are included with your printer.

z Printer:	1
z AC power cord:	1
z Power switch cover:	1
z USB cable*:	1
z Sample paper roll:	1 roll
z CD-ROM:	1

z Quick Start Guide:	1
z Rubber feet:	4
z Partition:	1

z Wall-mounting bracket kit: 1

Note:

*: USB interface types only In designated markets

AC power cord

Sample paper roll

Rubber feet

Power switch cover

CD-ROM

Partition

CT-S310II

USB cable

Quick Start Guide Wall-mounting Bracket kit

1.3 Model Classification

Model numbers indicate printer features according to the following classification system.

CT - S310II - E - BK

Market										Body case color
E:	Europe		C: China							WH: Cool white
U:	North America		A: Australia							BK: Black

— 10 —

1.4 Basic Specifications

Item				Specifications
Model	CT-S310II
Print method	Line thermal dot print method
Print width *1	72 mm/576 dots, 64 mm/512 dots, 52.5 mm/420 dots, 48 mm/384 dots,
	45 mm/360 dots, 48.75 mm/390 dots, 68.25 mm/546 dots
Dot density	8 × 8 dots/mm (203 dpi)
Print speed	160 mm/s (fastest, print density 100%), 1280 dot-lines/s
Number of print	—		Maximum number of characters
columns *2				(columns)			Dot configuration
	Paper width			80 mm		58 mm		(dots)
	Font
	Font A			48		35		12 × 24
	Font B			64		46		9 × 24
	Font C			72		52		8 × 16
Character size*3	Font A: 1.50 × 3.00 mm
	Font B: 1.13 × 3.00 mm
	Font C: 1.00 × 2.00 mm
Character type	Alphanumeric, international, PC437/850/852/857/858/860/863/864/865/866/
	WPC1252/katakana/Thai code 18
User memory	384 KB (capable of storing user-defined characters and logos)
Bar code types	UPC-A/E, JAN (EAN) 13/8 columns, ITF, CODE39, CODE128, CODABAR (NW-7),
	CODE93, PDF417, QR Code, GS1-DataBar
Line spacing	4.25 mm (1/6 inch) (changeable using commands)
Paper roll	+0	mm/58		+0		φ83 mm
	Paper roll: 80 -1			-1 mm × maximum
	Paper thickness: 65-75 μm (core tube diameter: inner 12 mm/outer 18 mm)
			75-85 μm (core tube diameter: inner 25.4 mm/outer 32 mm)
Interface	USB, Serial (RS-232C compliant)
Cash drawer kick-out	Supports 2 cash drawers
Buffer size	4 k bytes/45 bytes
Power consumption	Approximately 32 W (normal printing), 0.6 W (power save mode),
	0.18 W (USB power save mode)
Power source	Rated input: AC 100 to 240 V, 50/60 Hz, 150 VA
Weight	Approx. 1.8 kg
Outside dimensions	140 (W) × 195 (D) × 132 (H) mm
Operating temperature	5 to 45°C, 10 to 90% RH (no condensation)
and humidity
Storage temperature	-20 to 60°C, 10 to 90% RH (no condensation)
and humidity
Reliability	Print head life: 150 km, 300 million pulses (at normal temperature/humidity,
	using recommended paper and paper thickness)
	Auto cutter life: 2 million cuts (at normal temperature/humidity,
	using recommended paper and paper thickness)
Safety standard	UL, C-UL, FCC Class A, TÜV-Bauart, CE Marking

Notes:

*1: When paper width is 80 or 58 mm.

*2: The number of printable columns is selected using a memory switch.

The numbers of columns noted in this table refer to typical models. The number of columns varies depending on specifications.

*3: Characters appear small because the dimensions include a blank area surrounding each character.

— 11 —

2.EXPLANATION OF PRINTER PARTS

2.1Printer Appearance

Names of parts

Paper cover

Cover open lever
Front cover
Operation panel	Power switch	Rear connectors
(Front view)	(Rear view)

zPaper cover

Open to load paper.

zCover open lever

Use this lever to open the paper cover.

zFront cover

Open and close this cover to clear a cutter lock.

Refer to 4.3 Clearing a Cutter Lock (2)

zPower switch

Press this switch to turn the power on or off.

— 12 —

Operation panel

POWER LED (green)

ERROR LED (red)

FEED button

zPOWER LED (green)

Lights when the power is on, turns off when the power is off. Flashes when data is incoming or a memory error has occurred.

The light dims when entering the energy saving mode and brightness slowly changes.

zERROR LED (red)

Flashes if the print head is hot, the paper cover is open, a cutter lock occurs, and so forth.

zFEED button

Press this button to feed paper.

In case of a cutter lock, remove the cause of the lock, close the paper cover, and then press the FEED button.

The printer enters the mode for setting memory switches and running selfprinting.

Refer to 4.4 Self-printing

Refer to 4.6 Error Messages

Refer to 5.3 Manual Setting of Memory Switches

— 13 —

Rear connectors

AC inlet	USB cable clamp

Cash drawer kick-out connector

Interface connector (USB, serial)

zInterface connector (USB, serial)

Connects to the interface cable (USB, serial).

zCash drawer kick-out connector

Connects to the cable from the cash drawer.

zAC inlet

Connects to the AC power cord.

zUSB cable clamp

Fixes the USB cable in place to prevent it from being pulled out.

— 14 —

2.2 Inside the Paper Cover

Paper-end sensor (PE sensor)

Platen

Auto cutter

Manual cutter

Print head (thermal)

zPlaten

Feeds the paper.

zManual cutter

For cutting the paper manually.

zAuto cutter

For cutting the paper automatically.

Refer to 5.3 Manual Setting of Memory Switches

zPrint head (thermal)

Prints characters and graphic data on paper (paper rolls).

zPaper end sensor (PE sensor)

Detects when there is no paper. Printing stops when this sensor detects there is no paper.

— 15 —

2.3 Other Built-in Functions

zBuzzer

Buzzes when errors occur or when operations or command operations are performed.

Refer to 4.6 Error Messages

zUser memory

You can save user-defined logo and character data in this memory. Data remains stored in this memory even if the printer is turned off. For information on how to save data, refer to the Command Reference.

zMemory switch

Setting of various kinds of functions can be stored in memory. Settings remain stored in the memory even if the printer is turned off.

zPower saving functions

•Power save mode

Enters power save mode to reduce energy consumption a set period after printing stops.

Exits power save mode when the FEED key is pressed or print data is received.

In power save mode the brightness of the POWER LED repeatedly changes slowly.

•USB power save mode (if memory switch MSW6-3 is set to enabled) The printer enters power save mode when the computer is turned off. When the PC is turned on the printer exits this mode.

The POWER LED dims in the USB power save mode.

CAUTION

If the power is turned off in the USB power save mode, the printer does not exit the mode immediately after the power is turned on. The mode clears about one and a half minutes after the power is turned off.

The printer enters this mode even if there is an error.

The printer does not enter this mode during serial interface transmission.

— 16 —

zPaper saving functions

You can set the following functions to save paper by setting the MSW8-3 to 8-5 memory switches.

•Delete top margin

The printer back feeds when printing starts to eliminate the top margin from the paper.

Set the amount of back feed.

•Line gap reduction

The distance between lines at line feed is automatically reduced. Select the percent of reduction.

•Text reduction Vertical/horizontal Size is reduced.

Set a combination of reduction ratios vertically and horizontally.

CAUTION

If the “Delete top margin” function is used the partially cut printouts must be removed after printing. If the partially cut paper is back fed it may jam and cause trouble.

The following precautions are needed for “Text reduction mode”.

•Text that is reduced in size is harder to read than regular text.

•With horizontal reduction the print range is also reduced, so the number of lines does not change. You must be careful of the print range when using narrow paper.

•Barcodes cannot be used. It may not be possible to read barcodes if they are printed.

— 17 —

3.SETUP

3.1Connecting the AC Power Cord

1.Turn off the power.

2.Connect the AC power cord to the AC inlet, and insert the plug into an electric outlet.

AC power cord

AC inlet

CAUTION

Use an AC power source that does not also supply power to equipment that generates electromagnetic noise.

Pulling on the AC power cord may damage it, cause a fire, electric shock, or break a wire.

Make sure that the AC power cord is fully inserted so it does not pull out during use.

If a lightning storm is approaching, unplug the AC power cord from the electric outlet. A lightning strike may cause a fire or electric shock.

Keep the AC power cord away from heat generating appliances. The insulation on the AC power cord may melt and cause a fire or electric shock.

If the printer is not going to be used for a long time, unplug the AC power cord from the electric outlet.

Place the AC power cord so that people do not trip on it.

— 18 —

3.2Connecting Interface Cables

1.Turn off the power.

2.Orient the interface cable correctly and insert it into the interface connector.

Serial interface

USB interface

CAUTION

When disconnecting the cable, always hold the connector.

Be careful not to insert the USB interface cable into the cash drawer kick-out connector.

To connect more than one printer to a single computer via a USB interface you must change the serial number of the USB interface.

Use a serial interface cable with the connection layout shown below.

9-pin (female) - 9-pin (female) cable

PC				Printer
Signal	Pin		Pin	Signal
RXD	2		2	RXD
TXD	3		3	TXD
DTR	4		4	DTR
SG	5		5	SG
DSR	6		6	DSR
RTS	7		7	RTS
CTS	8		8	CTS

CAUTION

Place the interface cable so people do not trip on it.

— 19 —

3.3Connecting the Cash Drawer

1.Turn off the power.

2.Confirm the orientation of the cash drawer kick-out cable connector and connect it to the cash drawer kick-out connector at the back of the printer.

3.Remove the screw for the ground wire.

4.Screw the cash drawer’s ground wire to the body of the printer.

Ground wire

Cash drawer kick-out connector

Cash drawer kick-out cable

connector

Screw for ground wire

CAUTION

Connect only the cash drawer kick-out cable connector to the cash drawer kick-out connector. (Do not connect a telephone line.)

Signals cannot be output from the cash drawer kick-out connector while printing.

Hold the connector of the drawer kick cable perpendicular and straight when connecting or disconnecting it. Doing it at an angle may cause the connector to misconnect.

— 20 —

(1) Connector pin configuration

No.

Signal

Function

1

FG

Frame ground

2

DRAWER1

Cash drawer 1 drive signal

3

DRSW

Cash drawer switch input

4

VDR

Cash drawer drive power supply

5

DRAWER2

Cash drawer 2 drive signal

6

GND

Signal ground (common ground on

circuits)

Connector used: TM5RJ3-66 (Hirose) or equivalent

Applicable connector: TM3P-66P (Hirose) or equivalent

(2)Electric characteristics

1)Drive voltage: 24 VDC

2)Drive current: Approx. 1 A max. (not to exceed 510 ms.)

3)DRSW signal: Signal levels: “L” = 0 to 0.8 V, “H” = 2 to 3.3 V

(3)DRSW signal

DRSW signal status can be tested with the DLE+EOT, GS+a, or GS+r command.

(4)Drive circuit

Cash drawer kick-out connector

Shielded

Cash drawer open/ close switch

Cash drawer				Printer

CAUTION

Cash drawers 1 and 2 cannot be operated at the same time.

The solenoid used for the cash drawer should be 24 Ω or more. Do not allow the electric current to exceed 1 A. Excessive current could damage or burn out the circuits.

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3.4 Precautions for Installing the Printer

The printer can be used horizontally, vertically, or installed on a wall.

Horizontal position

Vertical position

Wall installation

CAUTION

Do not use the printer under the following conditions.

Locations subject to vibration or instability.

Locations that are very dirty or dusty.

Locations where the printer is not level.

•The printer may fall and cause an injury.

•The quality of printing may deteriorate.

Oriented other than as specified.

•The printer may malfunction, be damaged, or cause an electric shock.

Precautions for horizontal installations

Do not set cutting to full cut. Doing so may cause cutter jams.

Vertical installation

Use the rubber feet provided when using the printer in a vertical installation. Attach the rubber feet to the four square indentations on the back of the printer.

Rubber feet

Wall installation

Request a service person to install the printer on a wall. See the manual for whichever option for more details.

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3.5Partition for 58-mm Wide Paper Roll

1.Turn off the power.

2.Pull the cover open lever forward and open the paper cover.

3.Set the partition provided in a slot that matches the size of the paper roll you are using. However, to use an 80 mm wide paper roll, remove the partition.

4.See “5.3 Manual Setting of Memory Switches” to change the width of the print area.

Refer to 5.3 Manual Setting of Memory Switches

Partition

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3.6 Long Life Print (LLP) Function Settings

The service life of the print head was increased by reducing the pressure that it contacts the paper.

Long Life Print (LLP) is enabled by changing the positions of the lever switches inside the paper cover.

1.Turn off the power.

2.Pull the cover open lever forward and open the paper cover.

3.Use a screwdriver or other pointed object to press the lever switches on both sides in the direction of the A arrows and lower them in the direction the B arrows.

Lower the lever switches on the left and right sides one at a time from the standard to the LLP position.

4.Close the paper cover until you hear a click so it is secure.

B

B

Standard

LLP

(Front view of lever switch)

CAUTION

Be careful not to touch the opening for the auto cutter while the paper cover is open.

The print head is hot immediately after printing. Do not touch it.

Do not touch the print head with bare hands or metal objects.

Both the right and left side lever switches must be set in the same position.

The printout may be lighter when this setting is enabled. If necessary, increase the print density or use a paper that has good color development.

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3.7Loading Paper

1.Turn on the power.

2.Pull the cover open lever forward and open the paper cover.

3.Load the paper roll so that the printable side of the paper is facing down, as shown by arrow A.

4.Pull a few cm of paper straight out in the direction of arrow B.

5.Close the paper cover until you hear a click. Paper is fed and cut automatically (by the factory setting).

Refer to 5.3 Manual Setting of Memory Switches

CAUTION

Always use the specified types of paper rolls.

Confirm that the paper roll is set correctly.

If the paper is skewed and not coming straight out of the paper cover, open it and straighten the paper.

Always pull a few cm of paper straight out of the printer if you open the paper cover while paper is loaded.

Press on the center of the paper cover to close it securely.

Be careful of paper cuts while loading the paper.

Do not touch the print head, manual cutter, or auto cutter while the paper cover is open. Doing so may cause a burn or cut.

Pull the paper in the direction of the B arrow when cutting paper manually.

Do not open the paper cover during printing.

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3.8 Attaching the Power Switch Cover

Attach this cover to prevent the power switch from being used.

1.Press the power switch cover onto the power switch compartment until it clicks.

Power switch cover

Put a screwdriver or other pointed object into the grooves on the power switch cover to remove it.

3.9 Installing the Driver and Utilities

The driver and utilities are on the CD-ROM provided in the package. Install them if necessary.

The explanation for the driver’s installation, functions, and usage are on the CD-ROM.

It is also possible to download the latest files from the sites below. http://www.citizen-systems.co.jp/english/support/download/printer/driver/

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