Citizen CT-S251 Service Manual
LINE THERMAL PRINTER
MODEL CT-S251
User’s Manual
WEEE MARK
En
Wenn Sie dieses Produkt entsorgen wollen, dann tun Sie dies bitte nicht zusammen mit dem
Haushaltsmüll. Es gibt im Rahmen der WEEE-Direktive innerhalb der Europäischen Union
(Direktive 2002/96/EC) gesetzliche Bestimmungen für separate Sammelsysteme für gebrauchte
elektronische Geräte und Produkte.
Ge
Si vous souhaitez vous débarrasser de cet appareil, ne le mettez pas à la poubelle avec vos
ordures ménagères. Il existe un système de récupération distinct pour les vieux appareils
électroniques conformément à la législation WEEE sur le recyclage des déchets des
équipements électriques et électroniques (Directive 2002/96/EC) qui est uniquement valable
dans les pays de l’Union européenne.
Les appareils et les machines électriques et électroniques contiennent souvent des matières
dangereuses pour l’homme et l’environnement si vous les utilisez et vous vous en débarrassez
de façon inappropriée.
Fr
Si desea deshacerse de este producto, no lo mezcle con residuos domésticos de carácter
general. Existe un sistema de recogida selectiva de aparatos electrónicos usados, según
establece la legislación prevista por la Directiva 2002/96/CE sobre residuos de aparatos
eléctricos y electrónicos (RAEE), vigente únicamente en la Unión Europea.
Sp
Se desiderate gettare via questo prodotto, non mescolatelo ai rifiuti generici di casa. Esiste
un sistema di raccolta separato per i prodotti elettronici usati in conformità alla legislazione
RAEE (Direttiva 2002/96/CE), valida solo all’interno dell’Unione Europea.
It
Deponeer dit product niet bij het gewone huishoudelijk afval wanneer u het wilt verwijderen. Er
bestaat ingevolge de WEEE-richtlijn (Richtlijn 2002/96/EG) een speciaal wettelijk
voorgeschreven verzamelsysteem voor gebruikte elektronische producten, welk alleen geldt
binnen de Europese Unie.
Du
Hvis du vil skille dig af med dette produkt, må du ikke smide det ud sammen med dit almindelige
husholdningsaffald. Der findes et separat indsamlingssystem for udtjente elektroniske produkter
i overensstemmelse med lovgivningen under WEEE-direktivet (direktiv 2002/96/EC), som
kun er gældende i den Europæiske Union.
Da
Se quiser deitar fora este produto, não o misture com o lixo comum. De acordo com a legislação
que decorre da Directiva REEE – Resíduos de Equipamentos Eléctricos e Electrónicos (2002/
96/CE), existe um sistema de recolha separado para os equipamentos electrónicos fora de
uso, em vigor apenas na União Europeia.
Por
Pol
Jeżeli zamierzasz pozbyć się tego produktu, nie wyrzucaj go razem ze zwykłymi
domowymi odpadkami. Według dyrektywy WEEE (Dyrektywa 2002/96/EC)
obowiązującej w Unii Europejskiej dla używanych produktów elektronicznych
należy stosować oddzielne sposoby utylizacji.
If you want to dispose of this product, do not mix it with general household waste. There is a
separate collection systems for used electronics products in accordance with legislation under
the WEEE Directive (Directive 2002/96/EC) and is effective only within European Union.
Declaration of Conformity
This printer conforms to the following Standards:
The Low Voltage Directive 2006/95/EC, the EMC Directive 2004/108/EC, the RoHS
Directive 2011/65/EU, and the WEEE Directive 2002/96/EC.
LVD : EN60950-1
EMC: EN55022 Class A
EN61000-3-2
EN61000-3-3
EN55024
This declaration applies only to the 230-V model.
IMPORTANT: This equipment generates, uses, and can radiate radio frequency
energy and if not installed and used in accordance with the instruction manual, may
cause interference to radio communications. It has been tested and found to comply
with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC
Rules, which are designed to provide reasonable protection against such interference
when operated in a commercial environment. Operation of this equipment in a
residential area is likely to cause interference, in which case the user at his own
expense will be required to take whatever measures may be necessary to correct the
interference.
CAUTION: Use shielded cable for this equipment.
Sicherheitshinweis
Die Steckdose zum Anschluß dieses Druckers muß nahe dem Gerät angebracht und
leicht zugänglich sein.
For Uses in Canada
This Class A Information Technology Equipment (ITE) complies with Canadian CAN
ICES-3(A)/NMB-3(A).
This Information Technology Equipment (ITE) does not exceed the Class A limits for
radio noise emissions from digital apparatus set out in the Radio Interference
Regulations of the Canadian Department of Communications.
Pour L’utilisateurs Canadiens
Cet Equipements informatiques (EI) de la classe A est conforme a la norme CAN
ICES-3(A)/NMB-3(A) du Canada.
Le present Equipements informatiques (EI) n’emet pas de bruite radio electriques
depassant les limites applicables aux appareils numeriques de la classe A prescrites
dans le Reglement sur le brouillage radioelectrique edicte par le ministere des
Communications du Canada.
GENERAL PRECAUTIONS
Before using this product, be sure to read through this manual. After having
read this manual, keep it in a safe, readily accessible place for future reference.
The information contained herein is subject to change without prior notice.
Reproduction or transfer of part or all of this document in any means is
prohibited without permission from Citizen Systems.
Note that Citizen Systems is not responsible for any operation results
regardless of omissions, errors, or misprints in this manual.
Note that Citizen Systems is not responsible for any trouble caused as a result
of using options or consumables that are not specified in this manual.
Except explained elsewhere in this manual, do not attempt to service, disassemble,
or repair this product.
Note that Citizen Systems is not responsible for any damage attributable to
incorrect operation/handling or improper operating environments that are not
specified in this manual.
Data is basically for temporary use and not stored for an extended period of
time or permanently. Please note that Citizen Systems is not responsible for
damage or lost profit resulting from the loss of data caused by accidents,
repairs, tests or other occurrences.
If you find omissions, errors, or have questions, please contact your Citizen
Systems dealer.
If you find any pages missing or out of order, contact your Citizen Systems
dealer for a replacement.
"Made for iPod," "Made for iPhone," and "Made for iPad" mean that an electronic
accessory has been designed to connect specifically to iPod, iPhone, or iPad,
respectively, and has been certified by the developer to meet Apple performance
standards. Apple is not responsible for the operation of this device or its compliance
with safety and regulatory standards.
Please note that the use of this accessory with iPod, iPhone or iPad may affect
wireless performance.
iPad, iPhone and iPod touch are trademarks of Apple Inc., registered in the U.S. and other
countries. iPad Air and iPad mini are trademarks of Apple Inc.
EPSON and ESC/POS are registered trademarks of Seiko Epson Corporation.
QR Code is a registered trademark of DENSO WAVE INCORPORATED.
Bluetooth
CITIZEN is a registered trade mark of Citizen Holdings Co., Japan.
CITIZEN es una marca registrada de Citizen Holdings Co., Japón.
All other trademarks are the property of their respective owners.
Citizen Systems use these trademarks in accordance with the license of relevant owners.
®
is a registered trademark of Bluetooth-SIG Inc.
Copyright ©2015 by CITIZEN SYSTEMS JAPAN CO., LTD.
—1—
SAFETY PRECAUTIONS...
WARNING
CAUTION
Before using this product for the first time, carefully read these SAFETY
PRECAUTIONS. Improper handling may result in accidents (fire, electric shock or
injury).
In order to prevent injury to operators, third parties, or damage to property, special
warning symbols are used in the User’s Manual to indicate important items to be
strictly observed.
After having read this Manual, keep it in a safe, readily accessible place for future
reference.
Some of the descriptions contained in this manual may not be relevant to some
printer models.
The following describes the degree of hazard and damage that could occur if the
printer is improperly operated by ignoring the instructions indicated by the warning
symbols. Be sure to read this information carefully.
Neglecting precautions indicated by this symbol may result in fatal or serious
injury.
Neglecting precautions indicated by this symbol may result in injury or damage
to property.
WHICH SHOULD BE STRICTLY OBSERVED
This symbol is used to alert your attention to important items.
This symbol is used to alert you to the danger of electric shock or electrostatic
damage.
This symbol denotes a request to unplug the printer from the wall outlet.
This symbol is used to indicate that the power supply must be grounded.
This symbol is used to indicate useful information, such as procedures,
instructions or the like.
This symbol is used to indicate prohibited actions.
—2—
PRECAUTIONS ON PRINTER INSTALLATION
WARNING
Do not use or store this product in a place where it will be exposed to:
* Flames or moist air.
* Direct sunlight.
* Hot airflow or radiation from a heating device.
* Salty air or corrosive gases.
* Ill-ventilated atmosphere.
* Chemical reactions in a laboratory.
* Airborne oil, steel particles, or dust.
* Static electricity or strong magnetic fields.
• These locations create the risk of printer damage, as well as product
failure, overheating, emission of smoke, fire, or electric shock.
They can also result in fire or electric shocks and so should always be
avoided.
Do not drop any foreign object nor spill liquid into the printer. Do not
place any object on the printer either.
Do not drop any metallic object such as paper clips, pins or screws
into the printer.
Do not place a flower vase, pot, or anything containing water on the
printer.
Do not spill coffee, soft drinks, or any other liquid into the printer.
Do not spray insecticide or any other chemical liquid over the printer.
• Dropping a metallic foreign object into the printer, may cause printer
failure, fire, or electric shock.
Should it occur, immediately turn the printer off, unplug it from the
supply outlet, and call your local Citizen Systems dealer.
Do not handle the printer in the following ways:
Do not subject the printer to strong impacts or hard jolts (e.g., being
stepped on, dropped or struck).
Never attempt to disassemble or modify the printer.
• These actions create the risk of printer damage, as well as product
failure, overheating, emission of smoke, fire, or electric shock.
They can also result in fire or electric shocks and so should always be
avoided.
Install, use, or store the printer out of the reach of children.
• Electric appliances could cause an unexpected injury or accident if
they are handled or used improperly.
• Keep the power cord and signal cables out of the reach of children.
Also children should not be allowed to gain access to any internal
part of the printer.
• The plastic bag the printer came in must be disposed of properly or
kept away from children. Wearing it over the head may lead to
suffocation.
—3—
CAUTION
Do not use the printer under the following conditions.
Avoid locations subject to vibration or instability.
Avoid locations where the printer is not level.
• The printer may fall and cause an injury.
• The quality of printing may deteriorate.
Do not obstruct the printer’s air vents.
Do not place anything on the printer.
Do not cover or wrap the printer in cloth or blankets.
• Doing so could cause heat to build up and deform the case or start a
fire.
Avoid using the printer near a radio or TV set or from supplying it from the
same electric outlet as these appliances.
Avoid using the printer interconnected with a cable or cord that has no
protection against noise.
(For interconnections, use shielded or a twisted pair of cables and ferrite
cores, or other anti-noise devices.)
Avoid using the printer with a device that is a strong source of noise.
• The printer may have an adverse effect on nearby radio or TV
transmissions. There may also be cases when nearby electrical
appliances adversely influence the printer, causing data errors or
malfunction.
Installed in any orientation other than those specified.
• Malfunction, failure, or electric shock may result.
Connect the printer to a ground.
• Electric leakage may cause an electric shock.
Do not connect the printer’s ground to any of the following:
* Gas piping
• A gas explosion could result.
* Telephone line ground
* Lightning rod
• If lightning strikes a large surge of current may cause fire or shock.
* Water pipes
• Plastic water pipes should not be used for grounding. (Those
approved by a Waterworks Department may be used.)
Before connecting or disconnecting the grounding lead to or from the
printer, always unplug it from the electric outlet.
—4—
PRECAUTIONS IN HANDLING THE PRINTER
WARNING
Please observe the following precautions for power source and power
cord:
Do not plug or unplug the power cord with a wet hand.
Use the printer only at the specified supply voltage and frequency.
Use only the specified AC adapter with the printer.
Use only the power cord that comes with the printer, and never use the
supplied power cord with another device.
Check to make sure that the supply outlet from which the printer is
powered has a sufficient capacity.
Do not supply the printer from a power strip or current tap shared with
other appliances.
Do not plug the power cord into an electric outlet with dust or debris left on
the plug.
Do not use a deformed or damaged power cord.
Do not move the printer while its power is on.
• Neglecting to handle it properly may result in printer failure, emission
of smoke, fire, or electric shock.
• An overload may cause the power cord to overheat, catch fire, or the
circuit breaker to trip.
Do not allow anything to rest on the power cord. Do not place the printer
where the power cord may be stepped on.
Do not subject the power cord to severe bending, twisting, or pulling. Do
not carry the product while it is in this state either.
Do not attempt to modify the power cord unnecessarily.
Do not place the power cord near any heating device.
• Neglecting these cautions may cause wires or insulation to break,
which could result in electric leakage, electric shock, or printer failure.
If the power cord sustains damage, contact your Citizen Systems
dealer.
Do not leave things around the electric outlet.
Supply power to the printer from a convenient electric outlet, readily
accessible in an emergency.
• Pull the plug to immediately shut it down in an emergency.
Insert the power plug fully into the outlet.
If the printer will not be used for a long time, disconnect it from its electric
outlet.
Hold the plug and connector when plugging or unplugging the power cord
or signal cable after turning off the printer and the appliance connected to it.
—5—
CAUTION
Caution label is attached in the position shown in the following figure. Carefully read
THIS LABEL INDICATES THE RISK OF
BURNS DUE TO THE HIGH
TEMPERATURE OF THE PRINT HEAD AND
A RISK OF BEING CUT BY THE AUTO
CUTTERS WHILE THE PAPER COVER IS
OPEN.
the handling precautions before using the printer.
Do not transport this printer with the paper roll inside.
• Printer failure or damage may occur.
To prevent possible malfunction or failure observe the following.
Do not open the paper cover during printing.
Avoid operating the printer without paper properly loaded.
Avoid the use of paper not complying with specifications.
• May result in poor print quality.
Avoid using torn pieces of paper or paper spliced with plastic adhesive tape.
Avoid forcibly pulling already loaded paper by hand.
Avoid using a sharp pointed device to operate panel buttons.
Be sure to firmly insert the cable plugs into their mating sockets.
• A cross connection may damage the printer’s internal electronics or
the host system’s hardware.
Only use the printer with devices that have designated solenoid specifications
for the cash drawer interface connector.
• Neglecting this caution may result in malfunction or failure.
—6—
To prevent injury and printer failures from worsening, observe the following:
CAUTION
If the printer emits smoke, an odd smell, or unusual noise while
printing, immediately abort the current print session and
unplug the printer from the electric outlet.
Visit the following site to get documentation, drivers, utilities, and other information.
http://www.citizen-systems.co.jp/english/support/index.html
Do not touch the printing surface of the thermal head.
Do not touch any of the moving parts (e.g., paper cutter, gears, active
electric parts) while the printer is working.
In case of trouble do not attempt to repair the printer. Ask Citizen Systems
service for repair.
Be careful that the covers do not pinch your hands or fingers.
Be careful of the sharp edges on the printer. Do not allow them to injure you
or damage property.
• May result in electric shock, burn, or injury.
DAILY MAINTENANCE
Observe the following precautions for daily maintenance.
When cleaning the printer, always turn it off and unplug it from the electric
outlet.
Use a soft, dry cloth for cleaning the surface of the printer case.
For severe stains, use a soft cloth slightly dampened with water.
Never use organic cleaning solvent such as alcohol, paint thinner,
trichloroethylene, benzene, or ketone. Never use a chemically processed
cleaning cloth.
To remove paper dust, use a soft brush.
• The thermal head is at a dangerously high temperature immediately after printing.
Allow it to cool off before starting maintenance work.
—7—
THE TABLE OF CONTENTS
1. GENERAL OUTLINE ....................................................................9
1.1 Features...........................................................................................9
1.2 Unpacking...................................................................................... 10
1.3 Model Classification ...................................................................... 10
1.4 Basic Specifications....................................................................... 11
2. EXPLANATION OF PRINTER PARTS .......................................12
2.1 Printer Appearance ........................................................................ 12
2.2 Inside the Paper Cover ..................................................................15
2.3 Other Built-in Functions................................................................. 16
3. SETUP ........................................................................................18
3.1 Connecting the AC Power Cord .................................................... 18
3.2 Connecting Interface Cables ......................................................... 19
3.3 Bluetooth Interface Board ............................................................. 20
3.4 Ethernet (LAN) Interface Board ..................................................... 22
3.5 Wireless LAN Interface Board .......................................................25
3.6 Connecting the Cash Drawer ........................................................ 29
3.7 Precautions for Installing the Printer ............................................. 31
3.8 Adjusting the Paper Near-end Sensor ........................................... 32
3.9 Loading Paper................................................................................ 33
3.10 Installing a Driver ......................................................................... 34
3.11 Precautions for Creating Applications and
Practical Operations..................................................................... 34
4. MAINTENANCE AND TROUBLESHOOTING........................... 35
4.1 Periodic Cleaning ........................................................................... 35
4.2 Clearing a Cutter Error ................................................................... 36
4.3 Self Test ........................................................................................ 37
4.4 Hexadecimal Dump Printing .......................................................... 38
4.5 Error Indications.............................................................................39
4.6 Paper Jams.................................................................................... 41
4.7 Serial Interface Operation Precautions.......................................... 41
5. OTHER .......................................................................................42
5.1 External Views and Dimensions ....................................................42
5.2 Printing Paper ................................................................................43
5.3 Manual Setting of Memory Switches............................................ 44
—8—
1. GENERAL OUTLINE
The CT-S251 line thermal printer series is designed for use with a broad array of
terminal equipment including data, POS, and kitchen terminals.
These printers have extensive features so they can be used in a wide range of
applications.
1.1 Features
High-speed (300 mm/s) printing
Attractive, stylish design
Design so compact it can be installed anywhere
Paper is output from the front so the printer can be placed in a place that has a
height limitation
Equipped with a fast cutter
Printer status and errors indicated by five LEDs
Interchangeable interface board
Built-in cash drawer kick-out interface
USB power supply OFF
16 level greyscale and clear printing
Paper saving functions
Level 3 and Level 4 kanji (JIS X0213) support
Memory switches make customization possible
Store user-defined characters and logos on user memory
Barcode and 2D barcode printing supported
Driver and utility software included
Apple MFi certified Bluetooth communication support (Bluetooth model)
—9—
Note:
1.2 Unpacking
Printer
AC adapter
(36AD2/37AD5)
AC power cord
Quick Start Guide CD-ROM
Sample paper
roll
CT - S251 RS E- BK
Interface
RS: Serial RS-232C
UB: USB
ET: Ethernet+USB
BT: Bluetooth+USB
WF: Wireless LAN+USB
Market
*
J: Japan E: Europe
U: North America C: China
A: Asia, Oceania
Body case color
WH: Pure white
BK: Black
NN: No finish
Make sure the following items are included with your printer.
Printer: 1
AC power cord: 1
Sample paper roll: 1 roll
CD-ROM: 1
Quick Start Guide: 2
AC adapter: 1
1.3 Model Classification
Model numbers indicate printer features according to the following system.
*: AC power cord, serial I/F screw, firmware and other specifications vary according to markets.
—10—
1.4 Basic Specifications
Item Specifications
Model CT-S251
Print method Line thermal dot print method
Print widths 54.5 mm/436 dots, 54 mm/432 dots, 52.5 mm/420 dots, 48.75 mm/390 dots, 48
Dot density 8 × 8 dots/mm (203 dpi)
Print Speed 300 mm/s (fastest, print density 100%, 2400 dot-lines/s)
Number of print
*1
columns
Character size
Character type Alphanumeric, international, PC437/850/852/857/858/860/863/864/865/866,
User memory 384 KB (capable of storing user-defined characters and logos)
Bar code types UPC-A/E, JAN(EAN) 13 digits/8 digits, ITF, CODE39, CODE128, CODABAR(NW-7),
Line spacing 4.25 mm (1/6 inch) (Variable by command)
Paper roll Paper roll: 58 mm × 83 mm max.
Interface Serial (RS-232C standard), USB, Bluetooth+USB, LAN, wireless LAN+LAN
Cash drawer kick-out Supports 2 cash drawers
Input buffer 4 K bytes/45 bytes
Supply voltage DC 24 V ±5%
Power consumption Approximately 2.0 A (average), approximately 0.1 A (standby)
AC adapter
(36AD2/37AD5)
Weight Approximately 1.3 kg
Outside dimensions 108(W)×165(D)×108(H) mm
Operating
temperature and
humidity
Storage temperature
and humidity
Reliability Print head life: 150 km, 200 million pulses (at normal temperature/humidity, using
Safety standard
Notes:
*1: The number of printable columns is selected using a memory switch.
The numbers of columns noted in this table refer to typical models. The number of columns varies
depending on specifications.
mm/384 dots, 45 mm/360 dots, Factory setting: 54 mm
—
Paper width
Font
Font A 36 12×24
Font B 48 9×24
Font C 54 8×16
*2 Font A:1.50×3.00 mm
Font B:1.13×3.00 mm
Font C:1.00×2.00 mm
WPC1252, katakana, ThaiCode 11/18 (1Pass/3Pass), TCVN-3
CODE93, PDF417, QR Code, GS1-DataBar
Paper thickness
Rated input: AC 100 to 240 V, 50/60 Hz, 150 VA
Rated output: DC 24 V, 2.1 A
5 to 45°C, 10 to 90% RH (no condensation)
-20 to 60°C, 10 to 90% RH (no condensation)
recommended paper and paper thickness)
Auto cutter life: 2 million cuts (full cut), 2 million cuts (partial cut) (at normal
temperature/humidity, using recommended paper and paper thickness)
*3 UL, C-UL, FCC Class A, TÜV-GS, CE Marking
: 53 -75 µm (paper tube inner diameter: 12 mm /outer diameter: 18 mm)
75-85 µm (core tube diameter: inner 25.4 mm/outer 32 mm)
Maximum number of characters
(columns)
54 mm
—11—
Dot configuration
(dots)
*2: Characters appear small because the dimensions include a blank area surrounding each character.
Paper cover
Cover open lever
POWER button
BEZEL LED (Blue)
Operation panel
FEED button
Rear connectors
*3: Compliant if the Citizen Systems AC adapter (36AD2/37AD5) is used.
2. EXPLANATION OF PRINTER PARTS
2.1 Printer Appearance
Names of parts
Paper cover
Open to load paper.
Also open to clear a cutter error.
* The paper cover cannot be used for manual cutting.
Refer to 4.2 Clearing a Cutter Error
Cover open lever
Use to open the paper cover.
BEZEL LED (Blue)
Flashes while data is being received.
Settings can be configured so this LED lights or flashes by user command.
POWER button
Hold down two or three seconds to turn power on or off.
—12—
FEED button
Press this button to feed paper.
In case of a cutter lock, remove the cause of the lock, close the paper cover, and
then press the FEED button.
The printer enters the mode for setting memory switches and running self test.
Refer to 4.3 Self Test
Refer to 5.3 Manual Setting of Memory Switches
Operation panel
The operation panel has five LEDs and two buttons.
LED name Color Description
POWER LED Green Lights when the power is on, turns off when the power is off.
PAPER LED Green Lights or flashes when no paper or low paper is detected.
CUTTER LED Green Flashes when a cutter error is detected.
COVER LED Green Lights or flashes when an open paper cover is detected.
SERVICE LED Orange Flashes when an unrecoverable printer abnormality is
May also light or flash when other abnormalities are detected.
May also light or flash when other abnormalities are detected.
May also light or flash when other abnormalities are detected.
detected.
Refer to 4.5 Error Indications
—13—
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