Citizen CT-S2000DC, CT-S2000DCL, CT-S2000L, CT-S2000 User Manual

LINE THERMAL PRINTER

MODEL CT-S2000/CT-S2000DC CT-S2000L/CT-S2000DCL

User’s Manual

Mode d’emploi

Benutzerhandbuch

Manuale dell’utente

Manual de Usuario

Declaration of Conformity

This printer conforms to the following Standards:

The Low Voltage Directive 2006/95/EC, formerly 72/23/EEC, the EMC Directive 2004/108/EC, formerly 89/336/EEC, the RoHS Directive 2002/95/EC, and the WEEE Directive 2002/96/EC.

LVD:EN60950-1

EMC : EN55022 Class A

EN61000-3-2 EN61000-3-3 EN55024

This declaration is applied only for 230V model.

IMPORTANT: This equipment generates, uses, and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference.

CAUTION: Use shielded cable for this equipment.

Sicherheitshinweis

Die Steckdose zum Anschluß dieses Druckers muß nahe dem Gerät angebracht und leicht zugänglich sein.

For Uses in Canada

This Class A digital apparatus complies with Canadian ICES-003. This digital apparatus does not exceed the class A limits for radio noise emissions from digital apparatus, as set out in the radio interference regulations of the Canadian department of communications.

Pour L’utilisateurs Canadiens

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada. Cet appareil numérique ne dépasse pas les limites de carégorie a pour les émissions de bruit radio émanant d’appareils numériques, tel que prévu dans les réglements sur l’interférence radio du départment Canadien des communications.

ENGLISH

GENERAL PRECAUTIONS

● Before using this product, be sure to read through this manual. After having read this manual, keep it in a safe, readily accessible place for future reference.

● The information contained herein is subject to change without prior notice.

● Reproduction or transfer of part or all of this document in any means is prohibited

without permission from Citizen Systems.

● Note that Citizen Systems is not responsible for any operation results regardless of missing, error, or misprinting in this manual.

● Note that Citizen Systems is not responsible for any trouble caused as a result of using options or consumables that are not specified in this manual.

● Except explained elsewhere in this manual, do not attempt to service, disassemble, or repair this product.

● Note that Citizen Systems is not responsible for any damage attributable to incorrect operation/handling or improper operating environments that are not specified in this manual.

● Data is basically for temporary use and not stored for an extended period of time or permanently. Please note that Citizen Systems is not responsible for damage or lost profit resulting from the loss of data caused by accidents, repairs, tests or other occurrence.

● If you find loss of information, error, or uncertain matter, please contact your Citizen Systems dealer.

● If you find any disordered or missing page(s), contact your Citizen Systems dealer for replacement.

THE TABLE OF CONTENTS

1. GENERAL OUTLINE ....................................................................7

2. EXPLANATION OF PRINTER PARTS........................................ 10

3. PREPARATION ........................................................................... 12

4. MAINTENANCE AND TROUBLESHOOTING ........................... 17

5. OTHER .......................................................................................22

CITIZEN is a registered trade mark of Citizen Holdings Co., Japan

CITIZEN es una marca registrada de Citizen Holdings Co., Japón

Company names and product names in this manual are trademarks or

registered trademarks of relevant companies.

— 1 —

SAFETY PRECAUTIONS ... WHICH SHOULD BE STRICTLY OBSERVED

Before using this product for the first time, carefully read these SAFETY PRECAUTIONS. Improper handling may result in accidents (fire, electric shock or injury). In order to prevent injury to operators, third parties, or damage to property, special warning symbols are used in the User’s Manual to indicate important items to be strictly observed.

● After having read this Manual,

● Some of the descriptions contained in this manual may not be relevant to some printer models.

The following describes the degree of hazard and damage that could occur if the printer is improperly operated by ignoring the instructions indicated by the warning symbols.

keep it in a safe, readily accessible place for future reference.

WARNING

Neglecting precautions indicated by this symbol may result in fatal or serious injury.

CAUTION

Neglecting precautions indicated by this symbol may result in injury or damage to properties.

This symbol is used to alert your attention to important items.

This symbol is used to alert you to the danger of electric shock or electrostatic damage.

This symbol denotes a request to unplug the printer from the wall outlet.

This symbol is used to indicate useful information, such as procedures, instructions or the like.

This symbol is used to indicate prohibited actions.

— 2 —

WARNING

■ Do not use or store this product in a place where it will be exposed to:

* Flames or moist air. * Direct sunlight. * Hot airflow or radiation from a heating device. * Salty air or corrosive gases. * Ill-ventilated atmosphere. * Chemical reactions in a laboratory. * Airborne oil, steel particles, or dust. * Static electricity or strong magnetic field.

• Neglecting these warnings may result in printer failure, overheating, emission of smoke, fire, or electric shock.

■ Do not drop any foreign object nor spill liquid into the printer. Do not place any object on the printer either.

■ Do not drop any metallic object such as paper clip, pin or screw into the printer.

■ Do not place a flower vase, pot or cup containing water on the printer.

■ Do not spill coffee, soft drinks or any other liquid into the printer.

■ Do not spray insecticide or any other chemical liquid over the printer.

•A metallic foreign object, if accidentally dropped into the printer, may cause printer failure, fire, or electric shock. Should it occur, immediately turn the printer off, unplug it from the supply outlet, and call your local Citizen Systems dealer.

Do not handle the printer in the following ways:

■ Do not allow the printer to sustain strong impacts or hard jolts (e.g., trampling, dropping, striking with a hard edge).

■ Never attempt to disassemble or modify the printer.

• Neglecting to handle properly may result in printer failure, overheating, emission of smoke, fire, or electric shock.

■ Install, use, or store the printer out of the reach of children.

• Electric appliances could cause an unexpected injury or accident if they are handled or used improperly.

•Keep the power cord and signal cables out of the reach of children. Also children should not be allowed to gain access to any internal part of the printer.

• The plastic bag the printer came in must be disposed of properly or kept away from children. Wearing it over the head may lead to suffocation.

— 3 —

WARNING

Please observe the following precautions for power source and power cord:

■ Do not plug or unplug the power cord with a wet hand.

■ Use the printer only at the specified supply voltage and frequency.

■ Use only the specified AC adapter with the printer.

■ Check to make sure that the supply outlet from which the printer is powered has a

sufficient capacity.

■ Do not supply the printer from a power strip or current tap shared with other appliances.

■ Do not plug the power cord into a supply outlet with dust or debris left on its plug.

■ Do not use a deformed or damaged power cord.

■ Do not move the printer while the printer power is on.

• Neglecting to handle properly may result in printer failure, emission of smoke, fire, or electric shock.

• An overload may cause the power cord to overheat or fire or the circuit breaker to trip.

■ Do not allow anything to rest on the power cord. Do not place the printer where the power cord will be trampled on.

■ Do not use or carry the printer with its power cord bent, twisted, or pulled.

■ Do not attempt to modify the power cord unnecessarily.

■ Do not lay the power cord in the neighbor of a heating device.

• Neglecting these cautions may cause wires or insulation to break, which could result in leakage, electric shock, or printer failure. If the power cord sustains damage, contact your Citizen Systems dealer.

■ Do not leave things around the supply outlet.

■ Supply power to the printer from a convenient wall outlet, readily accessible in an

emergency.

• The printer may not be immediately shut down in an emergency.

■ Insert the power plug fully into the outlet.

■ If the printer will not be used for a long time, leave it disconnected from its supply

outlet.

■ Hold the plug and connector when plugging or unplugging the power cord or signal cable after turning off the printer and the appliance connected to it.

— 4 —

CAUTION

Do not use the printer under the following conditions.

■ A state subject to vibration or unstable state.

■ A state with this product slanted.

• Otherwise dropping may cause injury.

• Poor print quality may occur.

■ A state where the printer ventilation holes are obstructed by a nearby wall or other equipment.

■ A state where any object is placed on the printer

■ A state where the printer is covered or wrapped by a cloth or bed clothing

• Be careful about internal heat buildup, which could cause fire and deform the case.

■ Avoid using the printer near a radio or TV set or from supplying it from the same outlet as these appliances.

■ Avoid using the printer interconnected with a cable or cord that has no protection against noise. (For interconnections, use shielded or a twisted pair of cables and ferrite cores, or other anti-noise devices.)

■ Avoid using the printer with a device that is a strong source of noise.

• The printer may have an adverse effect on nearby radio or TV transmissions. There may also be cases when nearby electrical appliances adversely influence the printer, causing data errors or malfunction.

■ A state where this product is installed vertically or sidelong.

• Malfunction, failure, or electric shock may result.

■ Use the printer with its grounding post connected to a convenient grounding facility.

• If leakage occurs electric shock may result.

■ Do not connect the printer’s grounding post onto any of the following facilities:

* Utility gas piping

• A gas explosion could result.

* Telephone line ground * Lightning rod

• If lightning strikes a large surge of current may cause fire or shock.

* Utility water pipes

• Plastic water pipes should not be used for grounding. (Those approved by a Waterworks Department may be used.)

■ Before connecting or disconnecting the grounding lead to or from the printer, always unplug it from supply outlet.

Caution label is attached on the position shown in the following figure. Carefully read the precautions in handling before using the printer.

THIS LABEL INDICATES THE RISK OF ANY INJURY DUE TO “HIGH TEMPERATURE” OF THE PRINT HEAD.

— 5 —

CAUTION

■ Do not transport this printer with the paper roll inside.

•Printer failure or breakage may occur.

To prevent possible malfunction or failure observe the following.

■ Avoid operating the printer without paper properly loaded.

■ Avoid the use of paper not complying with specifications.

•May result in poor print quality.

■ Avoid using torn pieces of paper or spliced with plastic adhesive tapes.

■ Avoid forcibly pulling already loaded paper by hand.

■ Avoid wedging the paper into the printer.

•May jam paper. To release, refer to “Removing Jammed Paper” in this manual.

■ Avoid using a sharp pointed device to operate panel keys.

■ Be sure to firmly insert the cable plug into its mating socket.

•A cross connection may damage the printer’s internal electronics or the host system’s hardware.

■ Only use the printer with devices that have designated solenoid specifications for the cash drawer interface connector.

• Neglecting this caution may result in malfunction or failure.

To prevent injury and printer failures from worsening, observe the following:

■ Do not touch the printing surface of the thermal head.

■ Do not touch any of the moving parts (e.g., paper cutter, gears, active electrical

parts) while the printer is working.

■ In case of trouble do not attempt to repair the printer. Ask Citizen Systems service for repair.

■ Be careful that the printer cover does not entrap your hands or fingers.

■ Be careful with sharp edges on the printer. Do not allow them to injure you or

damage property.

•May result in electric shock, burn, or injury.

If the printer emits smoke, an odd smell, or unusual noise while printing, immediately abort the current print session and unplug the printer from the supply outlet.

DAILY MAINTENANCE

Observe the following precautions for daily maintenance.

■ When cleaning the printer, always turn it off and unplug it from the supply outlet.

■ Use a soft, dry cloth for cleaning the surface of the printer case.

■ For severe stains, use a soft cloth slightly dampened with water.

■ Never use organic cleaning solvent such as alcohol, paint thinner, trichloroethylene,

benzene, or ketone. Never use a chemically processed cleaning cloth.

■ To remove paper dust, use a soft brush.

CAUTION

• The thermal head is at a dangerously high temperature immediately after printing. Allow it to cool off before launching maintenance work.

— 6 —

1. GENERAL OUTLINE

The CT-S2000/CT-S2000DC are thermal line printers designed for use with a broad array of terminal equipment including data, POS, and kitchen terminals. With extensive features, they can be used in a wide range of applications.

1.1 Features

● Compact, easy-to-use universal design.

● Drop-in Paper Roll mechanism facilitating easy paper handling and head cleaning.

● Drip-proof design

● High speed (220 mm/s) printing.

● Versatile Roll Capacity with ability to use 83 mm, 80 mm, 60 mm and 58 mm wide

paper rolls.

● Can use paper roll with a maximum of 102 mm diameter.

● Equipped with USB interface as standard

● Replaceable interface board.

● High-speed parallel interface (Parallel interface model)

● Built-in cash drawer interface.

● Auto cutter mechanism provided as a standard.

● User customization such as memory switch setting are available.

● Page mode. Now you can arrange pages freely.

● Registration of user-defined characters and logos into flash memory.

● Barcode & 2D Barcode printing is supported.

● 2-color printing is supported(When specified paper is used).

● Error indication is available with LED or buzzer.

[Only CT-S2000L, CT-S2000DCL]

● High-speed printing at a maximum of 220 mm/s is possible (* 154 mm/s at standard density on label paper).

● Usable with label paper of 57.5 mm, 59.5 mm, and 79.5 mm wide other than 82.5 mm wide.

● Automatic adjustment of paper sensor sensitivity is available.usable without step.

*Description marked “*L” in this manual is the description for CT-S2000L/CT-S2000DCL. Read this

manual after confirming your model in use.

— 7 —

1.2 Unpacking

When unpacking the printer, confirm that the following are provided:

● Printer: 1

● AC adapter (Option, only for CT-S2000DC): 1

● AC power cord (Option, only for CT-S2000DC): 1

● Sample paper roll: 1 roll

● Quick start guide: 1

● CD-ROM: 1

AC power cord

CT-S2000 (AC power type)

CT-S2000DC (DC power supply type)

Sample paper roll

AC adapter

(Option)

AC power cord

(Option)

Sample paper roll

CD-ROM

Quick start guide

1.3 Model Classification

The printer models are classified by the following designation method:

CT - S2000 RS E - BK -

Power supply No marking: AC power type (built-in power supply) DC: DC power supply type

Interface PA: IEEE1284 & USB RS: RS-232C & USB UB: USB only (Option) ET:Ethernet+USB

Label/Black mark No marking: Standard L: Label M: Black mark

Body case color WH: Cool white BK: Black GR: Dark Grey

Character set, AC cable, E: Europe U: USA

— 8 —

1.4 Basic Specifications

Item Specifications

Model CT-S2000 PA, CT-S2000 RS, CT-S2000DC PA, CT-S2000DC RS Print method Line thermal dot print method Print width

Dot density 8 × 8 dots/mm (203 dpi) Print speed 220 mm/s (Fastest, print density 100 %), 1760 dot lines/s Number of print

columns

Character size *4 Font A: 1.50 × 3.00 mm, Font B: 1.13 × 3.00 mm, Font C: 1.00 × 2.00 mm Character type Alphanumeric, International, PC437 PC850/852/857/858/860/863/864/

User memory Types of bar code UPC-A/E, JAN (EAN) 13/8 columns, ITF, CODE 39, CODE 128, CODABAR,

Line spacing 4.23 mm (1/6 inch) Paper roll

Interfacing Serial (RS-232C compliant), Parallel (IEEE 1284 compliant), USB, Ethernet Cash drawer interface 2 cash drawers are supported. Input buffer 4k bytes/45 bytes Supply voltage DC 24 V ±7% Power consumption Approx. 70W (in normal printing) AC adapter Rated input: AC 100 to 240 V, 50/60 Hz, 150 VA

Weight CT-S2000:Approx. 2 kg, CT-S2000DC:Approx. 1.8 kg Outside dimensions 147 (W) × 207 (D) × 147 (H) mm Operating temperature 5 to 45°C, 10 to 90% RH (No condensation)

and humidity Storage temperature −20 to 60°C, 10 to 90% RH (No condensation)

and humidity Reliability Print head life: 150 km, 2 × 10

Safety standard

Notes: *1: When paper width is 83, 80, 60, 58 mm *2: The number of printable columns is selectable with a Memory Switch.

The number of columns in this table refers to typical model. Printer varies partly in the number of

columns depending on printer specifications. *3: This rating is obtained by the use of specified AC adapter (35AD1 or 35AD2). *4: As each character size includes the space inside the character font, actual character looks smaller.

*1 80 mm/640 dots, 72 mm/576 dots, 54.5 mm/436 dots,

54 mm/432 dots

Number of print columns

Font

Paper width

83mm 80mm 60mm 58mm

(columns)

Font A 53 48 36 35 12 × 24 Font B 71 64 48 46 9 × 24 Font C 80 72 54 52 8 × 16

865/866/WPC1252/Katakana/Thai code 18 384 KB (Capable of registering user-defined characters and logos)

CODE 93, PDF417, QR Code

Thermal paper roll: 83 mm/80 mm/60 mm/58 mm ×Maximum φ102 mm Paper thickness: 65-85 µm

−1

Rated output: DC 24 V, 2A Model 35AD1 for CT-S2000 / Model 35AD2 for CT-S2000DC

pulses (At normal temperature/

humidity with recommended paper used)

Auto cutter life:2 million cuts (At normal temperature/

humidity with recommended paper used)

*3 UL, C-UL, FCC Class A, TÜV-GS, CE Marking

Dot configuration

(Dot)

−1

— 9 —

EXPLANATION OF PRINTER PARTS

2.1 Printer Appearance

Printer cover

Power switch

(Front view) (Rear view)

● Printer cover

Paper is loaded under this cover.

● Cover open button

To refill or replace paper, open the printer cover by lifting the cover open button.

● Power switch

This switch turns the printer power ON/OFF.

Operation Panel

POWER LED

● POWER LED

Illuminated when the printer power is on and off when the printer power is off. May blink or light in a special mode or in case of failure.

Cover open button

Operation panel

FEED button

Rear connector

ERROR LED

● ERROR LED

Illuminated or blinks when paper is empty or in case of failure. The interval length of blinking represents the type of error.

● FEED button

Pressing this button once causes the paper to feed one line. The longer the button is pressed, the more paper is fed. In case of auto cutter error, press the FEED button after removing the cause of the error.

See 4.6 Error Indication

— 10 —

Rear Connectors

Power connector

(DC power supply type)

Interface connector (Serial, parallel, Ethernet, etc.)

AC inlet (AC power type)

Interface board mounting screws

Cash drawer kick-out connector

USB connector

● Interface connector (Serial, parallel, Ethernet, etc.) Connects to the interface cable. A DIP switch is provided on the serial interface board.

● Cash drawer kick-out connector Connects to the cable from the cash drawer.

● AC inlet (AC power type) Connects to AC power cord

● Power connector (DC power supply type) Connects to the cable from AC adapter.

2.2 Printer Cover Inside

● Paper feed roller Feeds paper as part of print mechanism.

● Paper-near-end sensor Detects near paper end, change position in accordance with the outer diameter of paper core.

● Auto cutter Cuts the paper with a command at the end of printing. Cutting method is selectable between partial cut and full cut with a command.

Print (thermal) head

Paper feed roller

Auto cutter

● Print (thermal) head Prints characters and/or graphic data on thermal paper.

● Paper-end sensor Stops printing when this sensor detects paper end.

— 11 —

Paper-near-end sensor

Paper-end sensor

3. PREPARATION

3.1 Connecting the AC Power Cord

1. Tu rn off the printer power.

2. ● For AC power type (with built-in power supply), connect the AC power cord to the AC inlet at the back of the printer and plug the AC power cord into the wall outlet.

● For DC power type, connect the AC adapter cable connector to the power connector at the back of the printer with its flat surface facing interface connector side. Then connect the AC power cord to the AC inlet of the AC adapter and then plug the AC power cord to the wall outlet.

Power connector

Cable connector

AC inlet

AC power cord

AC power type

(built-in power supply)

AC power cord

DC power supply type

Flat side

AC adapter

CAUTION!

■ Use only the specified AC adapter with the printer.

■ When disconnecting a cable, DO NOT pull out by the cable. Always hold the plug.

■ Always keep the AC power supply away from other noise generating equipment.

■ DO NOT pull the AC power cord. Otherwise fire, electric shock, or power disconnection

may result.

■ If lightning is approaching, unplug the AC power cord from the wall outlet. Otherwise fire or electric shock may result.

■ Keep the power cord away from heat generating appliances. Otherwise the shield of power cord may be fused resulting in a fire or electric shock.

■ If the printer will not be used for a long time, leave it disconnected from its supply outlet.

■ Avoid locating the AC power cord in places which may cause tripping or falling.

— 12 —

3.2 Connecting Interface Cables

Confirm that the power switch is OFF and connect the interface cable. Orient the interface cable terminal correctly and insert it into the interface connector.

Serial Interface Parallel Interface

USB Interface

CAUTION!

■ For the method of using the Ethernet interface, refer to Separate volume.

■ When disconnecting the cable, always hold the connector.

■ Be careful not to insert the USB interface cable into the cash drawer kick-out connector.

For serial interface cable, use the one with the following connection. 25-pin - 25-pin cable 9-pin - 25-pin cable

Signal Pin

FG 1 TXD 2 RXD 3 CTS 5 DSR 6

SG 7

DTR 20

Printer

Pin Signal

1FG 2 TXD 3 RXD 4RTS 6 DSR 7SG

20 DTR

Signal Pin

RXD 2 TXD 3 DTR 4

SG 5 DSR 6 CTS 8

Printer

Pin Signal

2 TXD 3 RXD 4RTS 6 DSR 7SG

20 DTR

CAUTION!

Avoid locating the interface cable in places which may cause tripping or falling.

3.3 Connecting the Cash Drawer

1. Confirm that the power switch is OFF.

2. Confirm the top and bottom of the cash drawer cable connector and insert it into the cash drawer kick-out connector at the back of the printer.

3 Screw the cash drawer's ground wire to the body

of the printer.

Cash drawer cable

Cash drawer kick-out connector

connector

CAUTION!

DO NOT connect any other device than the specified cash drawer to the cash drawer kick-out connector. (DO NOT connect a telephone line either.)

— 13 —

(1) Connector Pin Configuration

No. Signal Function

1FG Frame Ground 2 DRAWER 1 Drawer 1 drive signal 3 DRSW Drawer switch input 4 VDR Drawer drive power supply 5 DRAWER 2 Drawer 2 drive signal 6 GND Common ground on circuits

Connector used:

TM5RJ3-66 (Hirose) or equivalent

Applicable connector:

TM3P-66P (Hirose) or equivalent

(2) Electrical characteristics

1) Driving voltage: 24 VDC

2) Driving current: Approx. 1A max. (shall not exceed 510 ms.)

3) DRSW signal: Signal levels: “L” = 0 to 0.5 V, “H” = 3 to 5 V

(3) DRSW signal

DRSW signal status can be tested with the DLE+EOT, GS+a, or GS+r command or at pin 34 on the parallel interface port.

(4) Drive Circuit (printer side)

1 2 3 4 5 6

VDR

CAUTION!

■ No output is produced while printing.

■ The cash drawers 1 and 2 cannot be driven simultaneously.

■ A solenoid used for the cash drawer should be of 24 Ω or more. The output current

should be kept at 1A or less; otherwise, breakdown or burning could occur.

3.4 Precautions in Installing the Printer

The printer must only be operated horizontally. Do not operate vertically or install on a wall.

Horizontal position

Vertical position

CAUTION!

DO NOT use the printer under the following conditions.

■ A state subject to vibration or unstable state.

■ A state with this product slanted.

• Otherwise dropping may cause injury.

• Poor print quality may occur.

■ A state where this product is installed vertically or sidelong.

• Malfunction, failure, or electric shock may result.

— 14 —

3.5 Partition for Paper Roll

At the time of shipment, this partition is set to “80-mm wide roll paper position”.

1. Confirm that the power switch is OFF.

2. Open the printer cover.

3. Set the partition to each to the slot which meets the width of the paper roll used. When using the 83-mm wide paper roll, remove the partition.

4. Change the setting of paper width by reffering to the section 5.2, "Manual Setting of Memory Switch".

80 mm

60mm

58mm

Partition

CAUTION!

When setting the partition to the slot for 58 mm or 60 mm paper roll, be sure not to set it slanted.

3.6 Setting DIP Switch

The DIP switch is present on the serial interface board. Remove the board fixing screws, take out the interface board, and then set the DIP switch. The function of each switch is as shown below.

Interface board mounting screws

DIP switch

CAUTION!

When setting the DIP switch, DO NOT remove screws other than those for mounting the serial interface board.

Switch No. Function ON OFF

Communication condition

setting method 2 Hand shake XON/XOFF DTR/DSR OFF 3 Bit length 7 bits 8 bits OFF 4 Parity check With parity None OFF 5 Parity selection Even parity Odd parity OFF 6 ON

Baud rate selection See Table below.

7 ON 8 INIT Reset Invalid OFF

DIP switch setting Memory switch OFF

setting

InitialSettings

Selecting baud rate

Baud Rate (bps)

2400 OFF OFF 4800 ON OFF 9600 OFF ON

19200 ON ON

Switch No.

1200, 38400, 57600 and 115200 bps can also be selected by a command, etc.

— 15 —

3.7 Adjusting the Paper Near-end Sensor

1. Lightly push in the paper near-end sensor unit.

2. Move the paper near-end sensor unit to the right and left while keeping to press it. The sensor position is as shown below depending on the diameter of the roll paper used.

Sensor Position

*1 φ22 φ18

2 φ25 φ22 3 φ29 φ25 4 φ34 φ32

* Factory setting

Roll paper diameter at the

detection of near-end

Outer core diameter of

roll paper used

CAUTION!

■ Paper remaining differs by the type of paper roll used.

■ The external diameter of the paper roll is only for reference.

■ When a paper end error is detected incorrectly during using a paper roll with a honey-

comb type core, move the sensor position to the larger number.

Paper-near-end sensor unit

— 16 —

MAINTENANCE AND TROUBLESHOOTING

4.1 Setting/Replacing the paper roll

1. Lift the cover open button.

2. Open the printer cover.

3. Insert a paper roll with its print area facing down as shown in the figure and pull out the paper end straightforward by several cm out of the printer.

4. Firmly close the printer cover until a click can be heard. With the factory setting, the paper is fed and cut automatically.

See 5.3 Manual Setting of Memory Switch

CAUTION!

■ Always use the specified types of paper roll.

■ Confirm that the paper roll is set correctly.

■ When the paper is skewed and not extended straightforward from under the printer

cover, open the printer cover and adjust the paper correctly.

■ When the cover is opened after paper setting, be sure to pull the paper straightforward by several cm out of the printer, and then close the cover.

■ When closing the printer cover, press on the center part of the cover to close it firmly.

■ When setting paper, be careful not to have your finger injured by the paper edge.

WARNING

When opening the printer cover, DO NOT touch the print head or cutter blade. Otherwise, burning or injury of hand may result.

— 17 —

4.2 Removing Jammed Paper

1. Tu rn the printer power off.

2. Open the printer cover.

3. Remove the jammed paper including any paper chips remaining. (Remove the paper roll set in the holder as well.)

4. Reinstall the paper roll and close the printer cover.

5. Turn on the printer. The auto cutter mechanism is initialized and the alarm is cleared.

CAUTION!

■ If the cutter blade remains protruded with paper jammed, press the FEED button. If the cutter blade does not move back, performe the above step 1 through 3 and then turn the printer on without a paper roll. Contact your Citizen Systems dealer. Be carefull not to have your hand injured by the cutter blade in the operation.

■ The print head is hot immediately after printing. DO NOT touch it with your hand. DO NOT touch the heating element of the head with a bare hand or metal object either.

4.3 Cleaning the Print Head

1. Tu rn the printer power off.

2. Open the printer cover.

3. Wait several minutes. Wipe off any debris on the heating element of the head using a cotton swab soaked in ethyl alcohol.

Print (thermal) head

CAUTION!

The print head is hot immediately after printing. DO NOT touch it with your hand. DO NOT touch the heating element of the head with a bare hand or metal object either.

— 18 —

4.4 Self-printing

Insert paper into the printer. With the FEED button pressed and held, turn the printer power on, keep the FEED button held for about 1 second, and then release the FEED button. The printer starts self-printing. The printer prints model name, version, DIP switch setting, memory switch setting, and built-in fonts.

Firmware version

Interface

Serial communication condition (Only serial interface model)

Buffer size

DIP switch setting (Only serial interface model)

Memory switch setting

4.5 Hexadecimal Dump Printing

This function is to print all received data in hexadecimal numbers. If problems such as missing data, data duplication, etc. should occur, this function allows checking whether or not the printer is receiving data correctly. Set paper to the printer and keep the printer cover open. With the FEED button pressed and held, turn the printer power on and then close the printer cover. The printer prints “HEX dump print mode” followed by the received data printed in hexadecimal numbers and some characters.

CAUTION!

■ The printer prints “.” if there is no characters corresponding to data.

■ During hexadecimal dump, functions except some command will be disabled.

■ If print data DOES NOT cover a line, press the FEED button to print the line.

When you press the FEED button three times consecutively, or you turn the printer power off, or the printer receives a reset signal from the interface, the hexadecimal dump printing is terminated.

Print example

HEX DUMP PRINT MODE 1B 21 00 1B 20 04 41 42 43 44 .!.. .ABCD 45 46 47 48 49 4A 4B 4C 4D 4E EFGHIJKLMN 4F 50 0D 0A 31 32 33 0D 0A OP..123..

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4.6 Error Indication

● Paper end Paper empty is detected in two steps: paper near-end and paper end. It causes the ERROR LED to light. If paper end is detected, refill the paper. If the printer cover is open, a paper-end is detected.

● Printer cover open During printing, do not open the printer cover. If you open the printer cover accidentally, the ERROR LED blinks. Check the paper, pull the paper straightforward by several cm out of the printer, and then close the printer cover. Printing resumes automatically. Sending a command to resume printing may be required depending on the memory switch setting.

● Cutter lock If the cutter blade stops operating due to paper jam or the like, the ERROR LED blinks. Remove the cause of the trouble and press the FEED button. If the blade still does not move and the cover cannot be opened, contact your Citizen Systems dealer.

● Thermal head overheat When you print dense characters or dark image, the head temperature rises. If the head temperature exceeds a specified level, the printer stops printing operation and waits till the head temperature is lowered. During waiting, the ERROR LED blinks. When the head temperature is lowered, printing resumes automatically.

● Power switch operation error If you turn power on again just after powering off, an error may occur. Before turning power on again, wait till POWER LED goes off completely after powering off.

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Lighting and blinking status of each error including the above is shown below.

Status POWER LED ERROR LED Buzzer

Paper-end Lights Lights

Paper near-end Lights Lights Cover open error Lights Lights

Cover open error *1 Lights

Cutter lock error Lights

Head overheat error Lights

Motor overheat error Lights

Memory check error Lights

Low voltage error Lights

High voltage error or Lights Power switch operation error

Macro execution Lights wait *2

Wait for cutting label OFF *L

Paper detection error OFF *L

*1: When the printer is printing. *2: The ERROR LED may blink even in the execution of macro function.

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5. OTHER

5.1 External Views and Dimensions

147

(Unit: mm)

147

207

5.2 Printing Paper

Use the print paper shown in the following table or the paper with equivalent quality.

Paper Type Product Name

Recommended thermal TF50KS-E2D from Nippon Paper paper roll PD150R, PD160R from Ohji Paper

Paper width 83

Maximum print area 80 Maximum print area 72

Paper width 60

Maximum print area 54.5 Maximum print area 52.5

PA220AG, HP220A, HP220AB-1, F230AA, P220AB from Mitsubishi Paper

−1

3 44

−1

Paper width 80

Paper width 58

41.532.5

−1

Paper thickness (µm) 65-75 75-85

Core inner diameter d (mm) φ12 φ25.4

Core outer diameter D (mm) φ18 φ32

Printing surface

φ102 or less

(Unit: mm)

65~85

CAUTION!

DO NOT use the following type of paper roll.

■ Paper with folds.

■ Paper with bent corners.

■ Paper pasted or glued to the core.

■ In-wound paper roll (print side in).

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5.3 Manual Setting of Memory Switch

Memory switches can be set manually or by a command. For manual setting, refer to the next page. The function of each memory switch is shown in the following table. (The white-on-black characters are factory setting.)

Switch No. Setting 0 (OFF) 1 (ON)

Memory SW1-1 Power ON Info Valid Not send SW1-2 Buffer Size 4k bytes 45 bytes SW1-3 Busy Condition Full/Err Full SW1-4 Receive Error Print ? No Print SW1-5 CR mode Ignored LF SW1-6 Reserved Fixed − SW1-7 DSR Signal Invalid Valid SW1-8 Init Signal Invalid Valid

Memory SW2-1 Reserved − Fixed SW2-2 Auto Cutter Invalid Valid SW2-3 Spool Print Invalid Valid SW2-4 Full Col Print LineFeed WaitData SW2-5 Resume aft PE Next To p SW2-6 Reserved Fixed − SW2-7 Reserved Fixed − SW2-8 PNE Sensor Valid Invalid **

Memory SW3-1 Resum Cttr Err Valid Invalid SW3-2 Reserved Fixed − SW3-3 Parallel 31 Pin Valid Invalid SW3-4 Reserved Fixed − SW3-5 Reserved Fixed − SW3-6 Reserved Fixed − SW3-7 SW3-8

Memory SW4-1 Reserved Fixed − SW4-1*L Paper Length Setting Auto Measure Command SW4-2 Reserved Fixed − SW4-2*L Top of Form at Power ON Invalid Valid SW4-3 Feed&Cut at TOF Invalid Valid SW4-4 Reserved Fixed − SW4-4*L Paper Select Thermal Roll BM.P/Lbl.P * SW4-5 Reserved Fixed − SW4-5*L Position Detect Black Mark Label SW4-6 Reserved Fixed − SW4-6*L Paper Change Invalid Valid SW4-7 Reserved Fixed − SW4-8 Partial only Invalid Valid

CBM1000 Mode Resum Open Err

Invalid Valid

Close Command

* When printing on label paper, adjust the layout so that right and left margins are 4 mm or more. * The memory switch SW4-8 will be ignored for black mark paper. * The memory switches SW2-8 and SW4-8 will be ignored for label.

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Switch No. Setting 0 (OFF) 1 (ON)

Memory SW5-1 Buzzer Valid Invalid SW5-2 Line Pitch 360 406 SW5-3 USB Mode Virtual COM Printer Class SW5-4 Reserved Fixed − SW5-5 No use Fixed − SW5-6 Fine Printing Invalid Valid SW5-7 No use Fixed − SW5-8 No use Fixed −

Switch No. Setting Default Set Values

Memory SW7-1 Baud Rate 19200 bps 1200 bps, 2400 bps, 4800 bps, 9600 bps,

SW7-2 Data Length 8bits 7bits, 8bits SW7-3 Stop Bit 1bit 1bit, 2bits SW7-4 Parity NONE NONE, EVEN, ODD SW7-5 Flow Control DTR/DSR DTR/DSR, XON/XOFF SW7-6 DMA Control Valid Valid, Invalid SW7-7

Memory SW8-1 Print Width 576 dots 360 dots, 384 dots, 420 dots, 432 dots, 436 dots,

SW8-2 Paper Type 1 Color Normal 1 Color Normal, 2 Color Normal

Memory SW9-1 Code Page PC437 PC437/Katakana/PC850,858/PC860/PC863/

Memory SW9-2 International USA USA, France, Germany, England, Denmark,

Memory SW9-3* Kanji OFF ON, OFF SW9-4* JIS/Shift JIS JIS JIS, Shift JIS

Memory SW10-1 Print Density 100% 70%, 75%, 80%, 85%, 90%, 95%, 100%, 105%,

SW10-2 Print Speed Level 9 Level 1, Level 2, Level 3, Level 4, Level 5,

SW10-3 ACK Timing Before Busy Before Busy, Same Period, After Busy SW10-4 NV User 192K bytes 1K bytes, 64K bytes, 128K bytes, 192K bytes

SW10-5 NV Graphic 384K bytes 0 byte, 64K bytes, 128K bytes, 192K bytes,

* In this printer, Memory Switches 9-3 and 9-4 are not usable.

VCom Protocol

Character Sweden, Italy, Spain, Japan, Norway,

PC Setting PC Setting, DTR/DSR, XON/XOFF

19200 bps, 38400 bps, 57600 bps, 115200 bps

512 dots, 576 dots, 640 dots

PC865/PC852/PC866/PC857/WPC1252/PC864/ Thai Code 18

Denmark 2, Spain 2, Latin America, Korea, Croatia, China

110%, 115%, 120%, 125%, 130%, 135%, 140%

Level 6, Level 7, Level 8, Level 9

256K bytes, 320K bytes, 384K bytes

Manual Setting of Memory Switch (Memory SW)

The memory switch can be selected, changed, or written by the combination of three actions: pressing the FEED button, pressing and holding the FEED button, and opening or closing the printer cover.

1. Entering memory switch setting mode.

Set paper to the printer and keep the printer cover open. With the FEED button pressed and held, turn the printer power on, and then press the FEED button twice. Close the cover. If the current settings of the memory switch etc. are printed, the printer is now in the memory switch setting mode.

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Memory SW (1) 00000000

(No indication for 0/1 with memory switch 7 through 10)

0: OFF state 1: ON state

2. Selecting memory switch

When the FEED button is pressed short (within 2 seconds), printing occurs in the

order of “Memory SW1” → “Memory SW2” → “Memory SW3” → ......“Memory

SW10” → “Save To Memory” → “Memory SW1” → ...... repeatedly. When the

memory switch you want to change is reached, press and hold the FEED button (for more than 2 seconds).

3. Selecting each switch item

2-16 items are provided for setting in each switch. By pressing and holding the FEED button long, the printer goes to the next item and prints the current setting of the item. Repeat pressing and holding till the item you want to change is reached.

Power ON notify setting (Valid )

(With memory switch 7 through 10, ERROR LED goes on only at the factory setting.)

OFF state: ERROR LED OFF ON state: ERROR LED ON

4. Changing the setting

When the item you want to change is printed, press the FEED button short. The changed set value is printed. (When change of set value is repeated, the original set value is recovered). When you press the FEED button long, the set value is accepted and then the printer goes to the next setting item.

5. Returning to the memory switch select mode

When the setting of the desired content is completed, open the printer cover and then close the printer cover. This allows the printer to print the setting of the changed memory switch.

6. Saving the setting and exiting the memory switch setting mode

Press the FEED button short to move to “Save To Memory”. Then press and hold the FEED button. The printer prints the content of new setting and exits the memory switch setting mode to return to the normal standby state.

* Unless saving the setting is executed, the changed setting cannot be

enabled.

7. Initializing the memory switch

When you want to return the memory switch setting to the initial state, go to “Save To Memory” in the above procedure. Here, open the printer cover and press and hold the FEED button till buzzer sounds. This allows the printer to return to the initial state.

* All the memory switches settings are returned to the factory set values.

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5.4 Selecting Paper Type

Paper type selection is available by the combination of memory switches SW4-4 and SW4-5 by the used of “Memory Switch Select Mode”. In addtion, the following procedure is available.

1 Enter Selecting Paper Type mode.

1)Open the printer cover and remove paper. Pressing and holding the FEED button, turn the printer power ON. The POWER LED starts blinking.

2)Release the FEED button and then close the printer cover. Buzzer sounds and the paper type currently set is indicated by the LED on the operation panel.

2 Select Paper Type.

Press the FEED button to match the paper type loaded to the LED indications in the table below. (Refer to the table below.)

POWER LED ERROR LED

Label

Green lit (OFF)

Thermal paper roll

Black mark paper

3Save the selected Paper Type to the Printer.

Open and close the printer cover. By this operation, selected paper type is stored in the printer memory and the Selecting Paper Type mode is terminated. Since then, "P.Length Set" of Memory switch 4-1 becomes disable. When closing the printer cover during the setting a black mark paper or label paper in the printer, paper length is measured, and the result will be printed out.

(OFF) Red lit

Green lit Red lit

* When paper detection error occurs at the measurement of paper length,

automatically enters paper sensor adjustment mode. Adjust the sensor in accordance with “5.5 Adjusting the Sensitivity of Paper Sensor”.

5.5

Before using black mark paper (BM paper) or label paper, adjust the sensitivity of the paper sensor by using actual paper.

1 Enter Adjusting Paper Sensor mode.

Open the printer cover, remove paper, and then set the printer power switch to ON. Here, POWER LED and ERROR LED go on with the buzzer sound. Then close the printer cover while pressing the FEED button. The ERROR LED starts blinking with the buzzer sound.

Adjusting the Sensitivity of Paper Sensor

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2 Set paper to the printer.

This printer has three types of built-in paper sensors. In case of label, set it so that label is positioned on the label light receiving sensor and label light emitting sensor. In case of black mark paper, set it so that the printable portion (other than black mark) is positioned on the black mark sensor. With this state kept, closing the printer cover causes ERROR LED to blink with the buzzer sound.

Label light emitting sensor

Black Mark sensor(BM1)

Label light receiving sensor

Black Mark sensor(BM3)

Black Mark sensor(BM2)

3Adjust the sensitivity of the paper sensor and measure the length of paper.

Pressing the FEED switch causes label to be fed and paper sensor sensitivity adjustment and paper length measurement are carried out automatically. If the FEED button is pressed during the paper measuring, the result will be printed out as follows, and the printer memory switch will be initialized.

* The measuring result is a reference value

showing a label length showing a gap between labels

< Example of label measuring result >

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+ 126 hidden pages