MOBILE THERMAL PRINTER
MODEL CMP-20 series
User’s Manual
2
WEEE MARK
Les appareils et les machines élec triques et électroniques contiennent
If you want to dispose of this product, do not mix it with general household
En
waste. There is a separate collec tion systems for used elec tronics products
in accordance with legislation under the W EEE Directive (Directive 2002 /96 /
EC) and is effective only within European Union.
Wenn Sie dieses Produk t entsorgen wollen, dann tun Sie dies bitte nicht
Ge
zusammen mit dem Haushaltsmüll. Es gibt im Rahmen der WEEE-Direktive
innerhalb der Europäischen Union (Direktive 2002 /96/EC) geset zliche
Bestimmungen für separate Sammelsysteme für gebrauchte elektronische
Geräte und Produkte.
Si vous souhaitez vous débarrasser de cet appareil, ne le met tez pas à la
Fr
poubelle avec vos ordures ménagères. Il existe un système de récupération
distinct pour les vieux appareils électroniques conformément à la législation
WEEE sur le recyclage des déchets des équipements électriques et
élec troniques (Directive 2002/96/EC) qui est uniquement valable dans les
pays de l ’Union européenne.
souvent des ma tières dangereuses pour l’homme e t l’environnement si vous
les utilisez e t vous vous en débarrassez de façon inappropriée.
Si desea deshacerse de este producto, no lo mezcle con residuos domésticos
Sp
de carácter general. Existe un sistema de recogida selectiva de aparatos
elec trónicos usados, según es tablece la legislación prevista por la Direc tiva
2002 /96/CE sobre re siduos de aparatos eléctricos y electrónicos (RAEE),
vigente únicamente en la Unión Europea.
Se desiderate get tare via ques to prodotto, non mes colatelo ai rifiuti generici
It
di casa. Esis te un sis tema di raccolta separato per i prodot ti elettronici
usati in conformità alla legislazione RAEE (Direttiva 2002 /96 /CE), valida solo
all’interno dell’Unione Europea.
Deponeer dit product niet bij het gewone huishoudelijk afval wanneer u het
Du
wilt verwijderen. Er bestaat ingevolge de WEEE-richtlijn (Richtlijn 2002/96/
EG) een speciaal wettelijk voorgeschreven verzamelsyste em voor gebruik te
elek tronische produc ten, welk alleen geldt binnen de Europese Unie.
Hvis du vil skille dig af med det te produkt, må du ikke smide det ud
Da
sammen med dit almindelige husholdningsaf fald. Der findes et separat
indsamlingssystem for udtjente elek troniske produkter i overensstemmelse
med lovgivningen under WEEE- direk tivet (direk tiv 2002/96/EC), som kun er
gældende i den Europæiske Union.
Se quiser deit ar fora e ste produto, não o misture com o lixo comum. De
Por
acordo com a legislação que decorre da Directiva REEE – Resíduos de
Equipamentos Eléctricos e Electrónicos (2002/9 6/CE), existe um sistema de
recolha separado para os equipamentos electrónicos fora de
uso, em vigor apenas na União Europeia.
Jeżeli zamierz asz pozbyć się tego produktu, nie wyrzucaj go razem
Pol
ze zwykłymi domowymi odpadkami. Według dyrektywy WEEE
(Dyrektywa 2002/96/EC) obowiązującej w Unii Europejskiej dla
używanych produktów elektronicznych należy stosować oddzielne
sposoby utylizacji.
3
Declaration of Conformity
This printer conforms to the following Standards:
The Low Voltage Directive 2006/95/EC, the EC/R&TTE Directive, the RoHS
Direc tive 2002/95/EC, and the WEEE Directive 2002/96/EC.
LVD : EN60950-1
EC/R&TTE: EN55022 Class B
EN301 489-1
EN301 489-17
EN300 328
EN55024
FCC Compliance Statement for American Users
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one
or more of the following measures:
Reorient or relocate the receiving antenna.•
Increase the separation between the equipment and receiver.•
Connect the equipment into an outlet on a circuit different from that to which •
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.•
CAUTION: Use shielded cables to connect this device to computers.
Any changes or modifications not expressly approved by the grantee of
this device could void the user’s authority to operate the equipment.
EMI Compliance Statement for Canadian Users
This Class B digital apparatus complies with Canadian ICES-003.•
Cet appareil numérique de la classe B est conforme •
Canada.
à la norme NMB-003 du
4
GENERAL PRECAUTIONS
Before using this product, be sure to read through this manual. After •
having read this manual, keep it in a safe, readily accessible place for
future reference.
The information contained herein is subject to change without prior notice.•
Reproduction or transfer of part or all of this document in any means is •
prohibited without permission from CITIZEN SYSTEMS.
Note that CITIZEN SYSTEMS is not responsible for any operation results •
regardless of missing, error, or misprinting in this manual.
Note that CITIZEN SYSTEMS is not responsible for any trouble caused •
as a result of using options or consumables that are not specified in this
manual.
Except explained elsewhere in this manual, do not attempt to service, •
disassemble or repair this product.
Note that CITIZEN SYSTEMS is not responsible for any damage attributable •
to incorrect operation/handling or improper operating environments which
are not specified in this manual.
Due to the nature of thermal paper, printed data should be considered •
for temporary use, not stored for a long period or permanently. Please
note that CITIZEN SYSTEMS is not responsible for damage or lost profit
resulting from the loss of data caused by accidents, repairs, tests or other
occurrence.
If you find loss of information, error, or uncertain matter, please contact •
your CITIZEN SYSTEMS dealer.
If you find any disordered or missing page (s), contact you CITIZEN •
SYSTEMS dealer for replacement.
CITIZEN is a registered trade mark of Citizen Holdings Co., Japan
CITIZEN es una marca registrada de Citizen Holdings Co., Japón
Company names and product names in this manual are trademarks or
registered trademarks of relevant companies.
Copyright © 2010 by CITIZEN SYSTEMS JAPAN CO., LTD.
5
SAFETY PRECAUTIONS
What the Icons Mean
Precautions and notices necessary to follow for preventing hazards to the
user or other person or their properties are defined as shown below. Hazards
and degrees of damage that may be caused by ignoring the instructions are
categorized as shown below. Please be familiar with the content of these
definitions before reading this manual.
Danger
Warning
Caution
Indi ca tes th e case t hat may resu lt in
death or serious injury.
This sy mb ol ind ic ates t hat us in g the
product improper ly in defiance of this
symbol may result in death or serious
injur y.
This sy mb ol ind ic ates t hat us in g the
product improper ly in defiance of this
symbol may result in injury or damage
to properties.
Denition of the icons
This symbol indicates the hazard that needs precautions.
This symbol indicates prohibited actions.
This symbol indicates mandatory actions.
6
Precautions in Handling Printer
WARNING
If the product continues to be used when heat or smoke is
z
generated or an abnormal odor is produced, a fire may occur.
Immediately turn the printer power off, and carefully but
quickly remove the battery, then contact our service agent.
If any foreign matter (metal tip, water, liquid) enters the
z
product, immediately turn the printer power OFF, and
carefully but quickly remove the battery, then contact our
service agent. Ignoring this instruction may result in a fire.
CAUTION
Do not place the printer on a shaky table or other unbalanced
z
place. The printer may drop or fall resulting in injury.
Avoid using or storing in the following place. Damage to
z
printer may be caused.
In a car parked in a sunny place, a place exposed to direct •
sunlight, near heat generating equipment, or the like.
A place where temperature or humidity is excessively high or •
low, or its change is radical.
A dusty place.•
A place likely to get a splash of water or liquid.•
Avoid dropping, impacting or vibrating the printer otherwise
z
damage may be caused.
Avoid entr y of foreign material. Otherwise, fault may occur.
z
Do not use volatile liquid (thinner, benzine, etc.) or wet cloth
z
when cleaning the printer. Deterioration or discoloration may
occur. Use a dry, soft cloth for cleaning.
Do not move the printer or give any shock or vibration to it
z
while the printer is in operation or in standby operation. The
printer power may be disconnected and the print data may be
lost.
7
Precautions on Using Printer
WARNING
Do not touch the print head or paper cutter while replacing
z
print paper. Heated print head may cause burn. The cutter
may cause injury to the hand.
CAUTION
Use of print paper other than specified may result in not only
z
deteriorated print quality but shor tened life of print head
(printing portion).
Do not tap or rub the print head with edged or hard material.
z
When condensation is present on the print head, dry it
z
completely before printing. Printing with condensation may
damage the print head.
Precaution on Overheating
CAUTION
To prevent the motor from overheating, continuous printing (or
z
feeding) of the printer should be 1.5 m or less in print length.
After printing for this distance we recommend a pause of at
least 30 seconds for cooling.
8
Precautions on Using Battery
DANGER
Leaked liquid from the bat ter y may result in loss of eyesight if
z
it enters the eye. Immediately wash eyes with fresh water and
get medical care.
If liquid from the battery is ingested, immediately seek
z
medical attention.
Keep the following in mind when handling battery.
z
Otherwise, liquid leakage, heat generation, and explosion
may result.
Do not throw battery into fire or do not apply heat.•
Do not peel or scratch the external batter y casing.•
Soldering is prohibited.•
Do not give strong shock to battery or throw it away.•
Do not short-circuit the positive and negative terminals with a •
metal such as metal wire.
Never disassemble or modify battery. Otherwise, liquid
z
leakage, heat generation, or explosion may occur.
WARNING
If battery liquid attaches to skin or cloth, immediately wash it
z
out with fresh water. Otherwise, skin disorder may be caused.
Risk of explosion if battery is replaced by an incorrect type.
z
Dispose of used batteries according to the instructions.
z
Use only the approved external charger or charge the battery
z
within the printer.
Never use another charger or one that looks to be similar.
z
CAUTION
9
NGOK
NG
NG
CAUTION
Do not dip battery in water or sea water. Wet battery may
z
generate heat or may be subject to corrosion.
Do not use or leave battery at high temperature. Using or
z
leaving battery in a place of high temperature may result in liquid
leakage, deteriorated performance, or shortened lifetime.
Keep battery beyond the reach of a baby or child. Pay
z
attention not to let a child take out the bat tery.
If the battery is used for the first time, be sure to charge it
z
completely before use.
If any abnormality is found while the battery is in use, stop the
z
operation and carry the battery in local sales agent.
The batter y in the printer is shipped partially charged. Please
z
fully charge the battery prior to using the printer.
Precautions on Installing New Paper
CAUTION
Before printing, confirm that print paper is set straight forward
z
at the exit from the print (thermal) head. Skewed setting may
result in paper jamming.
To prevent skewed insertion of paper, use the following form
z
for the end of paper.
10
Precautions on Using Thermal Paper
CAUTION
Print density may change with different kinds of paper.
z
Observe the following when using thermal paper. Thermal
z
paper is not resistant to discoloration, deterioration in quality,
and thin printing.
Do not leave printed thermal paper exposed to light for a long •
time.
Avoid exposure to high temperature, humidity, liquid, or •
sunlight.
When keeping the printer thermal paper on a board, do not •
use paste, adhesive, or adhesive tape containing volatile
organic solvent.
For long-time storage, use thermal paper of high storage type •
or copy it with plain paper copier.
Avoid contact with a film of vinyl chloride for a long time.•
Avoid using ammonia. Do not put thermal paper near the •
paper copied by use of ammonia.
Avoid putting sweat or grease from your hands on the •
surface (printed or to be printed) of thermal paper.
Store thermal paper in a dark place with average temperature •
below 25°C and relative humidity below 65% .
Using print paper with a thickness outside the recommended
z
range may cause improper print quality.
11
Precautions on Using Special Serial Cable
WARNING
With one side of the connector connected to this product, do
z
not touch the metal part of the other connector.
CAUTION
Static electricity may cause breakdown of internal circuit of
z
this product.
Do not leave this product with a cable wound around it for a
z
long time. Disconnection or discoloration may result.
Plugging and unplugging the contactor shall be done securely
z
in the correct direction.
Precautions on Using Charger
CAUTION
Do not use the product at a voltage and frequency other than
z
specified.
Do not use Charger other than specified.
z
Before use, confirm that the power receptacle has sufficient
z
capacity.
Do not connect to the power receptacle where multiple
z
connections are used.
Do not step on, tap, or put any object, on the cable of the
z
Charger.
Before connecting or disconnecting Charger, turn the printer
z
power OFF. Do the operation securely.
12
THE TABLE OF CONTENTS
GENERAL PRECAUTIONS ..........................................4
SAFETY PRECAUTIONS .............................................5
1. GENERAL OUTLINE ...........................................13
1.1 Features ......................................................................... 13
1.2 Unpacking ......................................................................14
1.3 Model Classications .....................................................16
1.4 Basic Specications ....................................................... 17
2. EXPLANATION OF PRINTER PARTS ................18
2.1 Printer Appearance ........................................................18
2.2 Operation Panel .............................................................20
3. OPERATION ........................................................21
3.1 Setting/Replacing the paper roll .....................................21
3.2 Installing Belt Clip...........................................................22
3.3 Installing Battery ............................................................23
3.4 Charging the Battery ......................................................24
3.5 Removing Battery (with Belt Clip) ..................................25
3.6 Wireless Communication ...............................................26
3.7 Interface Cable Connection ...........................................28
3.8 Self Test .........................................................................29
3.9 Reading Magnetic Stripe ................................................31
3.
10
Reading IC Card ............................................................32
13
1. GENERAL OUTLINE
CMP-20 is a compact, full featured portable line thermal printer, which can be
used in a large variety of job environments.
Bluetooth/ WiFi communication with a PDA or similar device is useful for
business activities at the point of sale or ser vice.
1.1 Features
Compact and Robust
z
High speed and low noise emission of the line thermal printing
z
Long-life printing head with high reliability
z
Easy paper-handling, owing to the paper-drop-in style
z
Lithium-ion rechargeable battery
z
3 LED to indicate battery status
z
Equipped with USB and serial port as standard
z
Built-in Bluetooth function (CMP-20BT)
z
Built-in Wi-Fi function (CMP-20WF)
z
Built-in magnetic stripe reader (Option)
z
Built-in IC card reader (Option)
z
14
1.2 Unpacking
Standard
Printer Battery
(CMP-BA20)
Charger
(CMP-AD20US)
Paper Roll CD-ROM Quick Start Guide
EU Plug Serial Cable
Belt Clip
(CA20-S01)
15
Option
Battery Cradle
(CMP-BC20)
Leather Case
(SC20 -01)
Car Charger
(CMP-CC20)
Strap
(STP20-01)
USB Cable
(CA20 -U01)
16
1.3 Model Classications
Classified by the following designation.
CMP-20BT U MC
Reader
M : Magnetic stripe reader
C : IC card reader
MC : Magnetic stripe reader + IC card reader
Destination
U : North America/Europe
Interface
BT : USB, Serial and Bluetooth
WF : USB, Serial and WiFi
None
: Without reader
None
: USB and Serial
17
1.4 Basic Specications
Printing Method Direct line thermal printing
Printing Speed Max. 80mm/sec
Resolution 203 DPI x 203 DPI
Print width 48mm, 384dot
Character ALPHA NUMERIC Character, Extension Character
Font Font A (12 x 24 dot), Font B (9 x 17 dot)
Number of columns 32 (Font A), 42 (Font B)
Barcode EAN-8, EAN-13, Code39, ITF, UPC-A,
Emulation ESC/POS
Driver Window CE 4.2&5.0, Window Mobile 5.0
Sensor Paper End Sensor, Gap Sensor, Cover Open Sensor
Paper Paper type Thermal Paper
Width 58mm
Thickness 65µm
External Diameter
Internal Diameter
Reliability Thermal Head 50km
Battery Continuous printing for 90min
Communications Standard Serial(RS-232C), USB, Bluetooth Class2 (CMP-20BT),
MSR (Optional) Card Standard ISO7811/2
Track Track1, Track2, Track3
Magnet Head Life
IC CARD (Optional) EMV level one certified smart card reader
Battery Charger Input AC100~240V, 50/60 Hz
Output 8.4V , 1200 mA
Battery Battery type Li-ion
Output 7.4V, 1800mAh
Charging time 2 hours
Size 96(W) x 136(D) x 58(H) mm
Temperature Operation 5~40
Storage -10~50
Humidity Operation 35 ~ 95%
Storage 10 ~ 95%
18 codepages, 14 international characters
Codabar, Code93, Code128, PDF417(2D)
Max. Φ 48mm
12.5mm +/-0.5mm
Standby for 24hours
Wireless Lan 802.11b/g (CMP-20WF)
300,000 Passes (minimum)
3.7(W) x 5.3(D) x 2.2(H) inch
℃
℃
18
2.
EXPLANATION OF PRINTER PARTS
2.1 Printer Appearance
Paper Cover(1)
Set paper roll inside this cover.
Manual Cutter (Tear Bar)(2)
To cut the printed paper, gently pull the paper from the edge of
the paper at the angle so that paper firmly contacts the serrated
cutter.
Power Button(3)
Press and hold the Power button for approximately 3 seconds to
turn the printer power ON.
To turn OFF the printer, press and hold the Power button until the
Power LED gets off.
Paper Cover Open Button (blue colour)(4)
Press down to open the paper cover for replacing the paper roll.
Paper Feed Button(5)
Press once for 1 line paper feed.
Press down and hold for continuous paper feed to any required
length.
19
Control Panel (6)
Refer to section 2.2 Operation Panel.
DC jack(7)
Connect Charger for recharging battery.
MSR Slot (Optional)(8)
Swipe magnetic stripe.
IC Card Slot (Optional)(9)
Insert IC card.
Battery(10)
Refer to section 3.3 Installing Battery to 3.5 Removing Battery
(with Belt Clip).
Belt Clip Hole(11)
Refer to section 3.2 Installing Belt Clip.
USB Port (Mini B connector)(12)
For USB cable connection to host.
Serial port(13)
For serial cable connection to host.
20
2.2 Operation Panel
Button/LED Name Function
Power
Button
Paper Feed
Button
Battery
Status LED
Error LED
This button is used to turn the printer on and off.
When the printer is off, press this button for approximately 3
seconds and it will turn on the power. When on, pressing the
button will switch off the printer.
Paper can be fed manually by pressing this button.
Additionally, a self-test can be produced - refer to “3.8” for self
test information.
1. If all three of the “Batt“ LEDs are lit, the battery is fully
charged.
2. If you can hear beeping sound and all lights are turned off, it
means that the battery is at the lowest level.
3. If the battery is not charged at all, the printer turns off
automatically.
If the red light is turned on, it means there is no paper roll or the
paper cover is open.
NOTE
The batter y status LEDs give an indication of power remaining. 1.
Actual run-time remaining will depend on many factors such as the
contents of the output, distance to the computer, etc.
When the battery level is ver y low, high density printing can result in the 2.
printer switching off during printing resulting in possible loss of data.
21
3. OPER ATION
3.1 Setting/Replacing the paper roll
(1) Press the Blue Paper Cover
Open button and lift the paper
cover.
(2) Place the paper roll as shown.
Make sure the paper is placed
in right direction.
(3) Pull a short length of paper out
of the printer and then press
center of the paper cover to
close the cover.
22
3.2 Installing Belt Clip
(1) Insert screw into belt clip.
(2) Tighten the screw with driver
as shown.
NOTE
The belt clip is included in the pack as a standard item but does not need to
be used or installed!
23
3.3 Installing Battery
Align battery hook as shown in the picture.(1)
Push the battery into the printer until it locks in place.(2)
To release or remove the battery, gently pull the release catch (3)
towards the battery module and rotate the battery from the
printer.
Hook
NOTE
As the battery is not charged at the time of your purchase, charge the
battery fully prior to using the printer.
(Batteries can be charged in the printer or optional external cradle.)
24
3.4 Charging the Battery
Be sure that the printer is turned off and AC plug is correct one. (1)
If AC plug is wrong, change the plug to correct one.
Open the DC Jack cover by pulling on the rubber cover and inser t (2)
DC JACK into the printer.
Plug the power code to electrical outlet.(3)
The Charge Indicator LED is on the AC Charger itself (not the (4)
printer) and shows red or green according to the status.
NOTE
In case of a trouble while charging the battery, the charge is suspended with
charge LED blinking Green. Try unplugging and reconnecting charger, then
charge should resume. The charging is completed when the LED changes to
solid (continuous) green.
NOTE
Unless the exclusive charger is used provided by the manufacturer, 1.
the printer can be damaged, and the manufacturer is not liable for the
consequential damage.
Before removing the bat tery, make sure that power is turned off.2.
A battery must be installed for printing. The printer will not operate from 3.
the charger alone.
It is not recommended to use or operate the printer whilst charging as it 4.
can reduce the battery's overall lifetime.
25
3.5
Rotate the belt clip as shown.(1)
Remove the battery as shown.(2)
Removing Battery (with Belt Clip)
26
3.6 Wireless Communication
Bluetooth Connection
The Printer can be connected to devices equipped with a (1)
Bluetooth interface such as PDAs, PCs or mobile telephones and
handheld scanners.
Use the Bluetooth connection function supported by the device to (2)
connect to the printer.
The default PIN code for pairing is "0000" but this can be changed (3)
with the Utilities supplied on the CD-ROM.
Wireless LAN Connection
The Printer can be connected to devices equipped with Wireless (1)
LAN connection according to the WiFi standards of 802.11b and
.11g.
Use the WiFi(802.11b/g) connection function supported by the (2)
device to connect to the printer.
NOTE
Refer to Configuration Tool in the CD-ROM for the WiFi setting.
27
Standard 802.11b, 802.11g
Communication Speed (Max) 54M bps
Transmission Distance (Max) 100m (Indoors without obstructs)
• The distance depends on the environment.
Channel 1-14
Security 64/128 WEP, WPA
28
3.7 Interface Cable Connection
Connect USB or Serial cable into the cable connector on the (1)
printer.
Serial
USB
NOTE
Use the cable of fered by the manufacturer (Serial).
Connect the interface cable into the USB or Serial port of the (2)
device (PDA, PC, etc.).
29
3.8 Self Test
(1) Turn off the power pressing
the Power Button for
approximately 3 seconds.
(2) Whilst pressing and holding
the Paper FEED button, press
the Power Button.
(3) The printout is produced.
30
NOTE
To print ASCII pattern additionally, press the Paper Feed button once 1.
more.
After printing ASCII pattern, the self test will be finished automatically.2.
If the Paper Feed button is not pressed to print ASCII pattern, self test 3.
will be finished automatically after 30 seconds.
When the printer is installed initially or when you face a problem, you can run
the self test and check the information about
- Firmware version, Codepage, Board version, serial interface setting,
Bluetooth address and so on.
After checking with self-test and no issues are found, you can examine other
devices and software. This function is working independent of devices and
software.
Motor protection from being overheated
z
To prevent the motor for overheating, the printer should be stopped for at
least 30 seconds after continuously printing a 1.5 metre long receipt.
31
3.9 Reading Magnetic Stripe
Optional
Inser t and swipe the card in the direction of the arrow as shown in the picture.
Card Standard ISO 7811/2
Dual Track 1, 2 Track or 2 ,3 Track
Card Swipe Speed 10cm ~ 15cm/sec (4 ~ 6 inch/sec)
Magnetic Head Life 300,000 passes (minimum)
3.10 Reading IC Card
Optional
Inser t the card in the direction of the arrow as shown in the pic ture.
32
PM74901-00F
PMC-1007
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