Canon Pixma iP2000 Simplified Service Manual

iP2000

SIMPLIFIED SERVICE MANUAL

1. PRODUCT LIST

2. PRODUCT SPECIFICATIONS

3. ERROR DISPLAY

4. ADJUSTMENT / SETTINGS

5. EXTERNAL VIEW / PARTS LIST

6. TROUBLESHOOTING FLOWCHART

7. SPECIAL NOTES ON SERVICING IN ASIA

8. PRODUCT TECHNICAL INFORMATION

APPENDIX 1: SERVICE TEST PRINT 1 PRINT SAMPLE

APPENDIX 2: iP2000 EEPROM INFORMATION PRINT SAMPLE

QY8-13A1-000

Rev. 00 EUR

August 6, 2004

Canon Inc.

1. PRODUCT LIST

1-1. Main Units

Product name Product code Sales territory Remarks

Canon Bubble Jet Printer iP2000

1-2. Options

None

1-3. Consumables

9318A001AA US

9318A002AA CA

9318A003AA LAM LVT

9318A004AA LAM HVT

9318A005AA EMB

9318A005AB EMB

9318A008AA ASA HVT

9318A009AA AU

9318A010AA KR

9318A011AA GB

9318A012AA JP

9318A013AA TW

9318A014AA HK

9318A015AA CN

9318A017AA EUM

Product name Product code Sales territory Remarks

Canon Ink Tank BCI-24 Black

Canon Ink Tank BCI-24 Color

Canon Ink Tank BCI-24 Black Twin Pack

Canon Ink Tank BCI-24 Color Twin Pack

6881A001AA 6881A002AA 6881A003AA 6881A004AA

6882A001AA 6882A002AA 6882A003AA 6882A004AA

6881A008AA 6881A009AA 6881A010AA 6881A011AA

6882A008AA 6882A009AA 6882A010AA 6882A011AA

JPN EUR USA/CAN ASIA/AUST

In common with the S200, S200x, S300, S330, i320, i350, i355, i250, i255, iP1000, and iP1500.

2. PRODUCT SPECIFICATIONS

2-1. Printer Main Unit Specifications

Paper feeding method ASF and front sheet feeder Resolution 4,800 x 1,200 dpi (max.) Printing speed (ASF) Draft Standard

BK (FINE_BK) 20 ppm 14.4 ppm CL (FINE_CL) 14 ppm 7.3 ppm

Printing direction Bi-directional / Uni-directional (automatically switched according to print

data and print mode)

Draft mode print duty 50% duty Print width 203.2 mm (8 inches), 216.0 mm (8.5 inches) in borderless printing Interface USB (2.0) Full Speed only Supported print head Service part: QY6-0054-000 Number of pages that can be printed

CL Approx. 170 pages (SCID No.5 pattern, default print mode) BK Approx. 520 pages (SCID No.5 pattern, default print mode)

Approx. 300 pages (1,500-character pattern, default print mode)

Stacking capacity (ASF, front sheet feeder) Max. 13 mm (Approx. 150 pages of 64 g/m

Plain paper High Resolution Paper (HR-101) Glossy Photo Paper (GP-401)

Photo Paper Pro (PR-101)

Photo Paper Plus Glossy (PP-101)

Matte Photo Paper (MP-101) Photo Paper Plus Double Sided (PP-101D)

Manual duplex printing is supported.

Photo Paper Plus Semi-gloss (SG-101)

Transparency (CF-102) T-shirt Transfer (TR-301) Envelope Photo Stickers (PS-101)

13 mm or less (64 to 105 g/m 13 mm (approx. 80 sheets) or less 13 mm (approx. 80 sheets) or less A4, LTR: 10 sheets or less 4x6, Credit Card: 20 sheets or less A4, LTR, 5x7: 10 sheets or less 4x6: 20 sheets or less A4, LTR, 5x7: 10 sheets or less 4x6: 20 sheets or less A4, LTR: 10 sheets or less A4, LTR: 10 sheets or less A4, 5x7: 1 sheet A4, LTR: 10 sheets or less

A4, LTR, 5x7: 10 sheets or less 4x6: 20 sheets or less 1 sheet 1 sheet 1 sheet 1 sheet COM#10, DL: 10 sheets or less Not feedable. 1 sheet Not feedable.

ASF Front sheet feeder

) 13 mm or less (64 to 105 g/m2)

)

A4, LTR: 10 sheets or less

(Printing on the front side of paper in duplex printing can be performed from the front sheet feeder.) A4, LTR: 10 sheets or less

Borderless printing Up to A4, LTR Detection function

Cover open Available Presence of print head Available Presence of ink tank Not available Presence of paper Available Paper width Not available Waste ink absorber full Available Remaining ink amount Available (Detected by dot counting. Reset by user operation. Enabled

at default.)

Print head alignment Available (11 types) Acoustic noise level

Fine (Photo Paper Pro / Fine mode) Approx. 43 dB (Sound pressure level ISO9296)

HQ Approx. 44 dB HS Approx. 53 dB

Environmental requirements

During operation Temperature: 5C to 35C (41F to 95F)

Humidity: 10% to 90%RH (no condensation)

Non-operation Temperature: 0C to 40C (32F to 104F)

Humidity: 5% to 95%RH (no condensation)

Power supply

Input voltage / Frequency AC 100 to 127 V, 50/60Hz (LV)

AC 220 to 240 V, 50/60Hz (HV)

Power consumption:

During printing Approx. 11 W Stand-by status Approx. 2 W

(2-1. Printer Main Unit Specifications cont’d)

External dimensions

With the paper support and front sheet feeder extended With the paper support and front sheet feeder retracted

Approx. 418 (W) x 510 (D) x 315 (H) mm

Approx. 418 (W) x 260 (D) x 169 (H) mm

Weight Approx. 4.4 kg (excluding the print head and ink tanks) Related standards

Electromagnetic radiance VCCI, FCC, IC, CE Mark, Taiwan EMC, C-Tick, CCC (EMC), Korea

MIC, Gost-R

Electrical safety DENAN, UL, C-UL, CB Report, CE Mark, GS, Gost-R, FT, SASO, CCC,

SPRING, Korea EK, IRAM

Environmental regulations RoHS (EU), WEEE (EU), Korea Package Recycle Law, Green Point

(Germany), Energy Star, Eco Mark, Law on Promoting Green Purchasing

Note: Not Blue Angel compliant.

2-2. Product Life

Specified print volume or the years of use, whichever comes first.

- 3 years of use

- Print volume: 4,000 pages

- Black: 2,000 pages (A4, standard mode, 1,500-character pattern)

- Color: 1,200 pages (A4, 7.5% duty per color pattern) 120 pages (A4, photo, borderless printing) 80 pages (4 x 6, photo, borderless printing) 600 pages (Postcard, photo, borderless printing) Note: The above print volume breakdown is estimated using average user consumption

patterns.

2-3. Print Head Specifications

Type 4-color integrated type (ink tank separate type)

Print head BK: 320 nozzles in 2 vertical lines

C/M/Y: 128 nozzles in 2 vertical lines per color Ink droplet: BK 30 pl, CL 5 pl / 2 pl

Ink color BK (pigment-based ink)

CL: Y, M, C (high brilliance)

Ink tank BCI-24 Black, BCI-24 Color

Weight Approx. 58g (excluding ink tanks)

Supply method Service part (excluding ink tanks)

Part number: QY6-0054-000

Print head life 4,000 pages (Same as the printer main unit)

Note: - The print head is in common with the iP1500.

- Although the print head can be physically installed in the i350, i355, i250, i255, S300, S330, and iP1000 series printers, it is incompatible with and cannot be used in those models.

3. ERROR DISPLAY

Errors are displayed by the LEDs, and ink low warnings are displayed by the Status Monitor.

3-1. Operator Call Error (LED Blinking in Orange)

LED

blinking

2 times Paper out Set paper, and press the Resume/Cancel button

3 times Paper jam Remove the jammed paper, and press the

4 times Ink tank not installed Re-install the ink tanks, and close the front cover. 5 times Print head not installed or failure has

occurred in the print head. (Non-supported print head (see page 4) is installed or print head EEPROM data is abnormal.)

8 times Waste ink absorber full or platen waste ink

absorber full warning (approx. 95% of the maximum capacity)

9 times Non-supported digital camera or digital

video camera is connected.

Error Corrective action

to feed the paper.

Resume/Cancel button.

After confirming that the print head is for the iP2000 (QY6-0054), re-install the print head, and close the front cover. If not recovered, with the print head installed, power the printer off and on. Pressing the Resume/Cancel button will exit the error, and enable printing.

After removing the cable between the printer and the camera, press the Resume/Cancel button, and re-connect the cable. If the error is not resolved, the connected camera may not be supported for Camera Direct Printing. Check that a supported camera is connected.

3-2. Service Call Error (LED Blinking in Orange and Green Alternately)

LED

blinking

2 times Carriage error Turn the printer off and on again. If the error is not resolved,

3 times LF error Turn the printer off and on again. If the error is not resolved,

4 times Purge unit error Turn the printer off and on again. If the error is not resolved,

5 times ASF cam sensor error Turn the printer off and on again. If the error is not resolved,

6 times Internal temperature error Turn the printer off and on again. If the error is not resolved,

7 times Waste ink absorber full or

platen waste ink absorber full

8 times Print head temperature

rise error

9 times EEPROM error Turn the printer off and on again. If the error is not resolved,

13 times PF position error Turn the printer off and on again. If the error is not resolved,

14 times PF cam sensor error Turn the printer off and on again. If the error is not resolved,

17 times Motor driver error Turn the printer off and on again. If the error is not resolved,

Error Corrective Action

replace the printer.

replace the printer. Replace the printer. (In waste ink absorber replacement, perform the EEPROM information print to identify if the main and/or platen waste ink absorber should be replaced. After replacement, reset the applicable waste ink counter(s).) Turn the printer off and on again. If the error is not resolved, replace the printer.

replace the printer.

3-3. Ink Low Warning (Ink low warnings are displayed by the Status Monitor only when the

remaining ink level detection is enabled, and no Status Monitor display when disabled.)

Note: The Status Monitor display in the table below is for Windows.

Warning Display by Status Monitor

Ink low warning 1 (approx. half level)

Ink low warning 2 (low remaining ink)

Ink low warning 3 (ink level unknown)

4. ADJUSTMENT / SETTINGS

4-1. User Mode

Function Procedures Remarks

Print head manual cleaning

Print head deep cleaning

Paper feed roller cleaning

Bottom plate cleaning (cleaning of ink mist on the platen ribs)

Nozzle check pattern printing Print head alignment 1) Perform from the printer driver’s

- Cleaning both black and color: See “Standalone printer operation” below.

- Cleaning black or color separately, or both black and color:

Perform from the printer driver’s

Maintenance tab.

- Cleaning black or color separately, or both black and color:

Perform from the printer driver’s

Maintenance tab.

1) Using the Paper Feed switch, select the sheet feeder unit to perform paper feed roller cleaning.

2) Remove all paper from the selected sheet feeder unit.

3) Perform paper feed roller cleaning, following the “Standalone printer operation” procedures below.

1) Fold a sheet of plain paper (A4 or letter) in half crosswise, then unfold and set it in the ASF with the folded ridge facing down.

2) Perform bottom plate cleaning, following the “Standalone printer operation” procedures below.

3) When the folded ridge of the ejected paper is NOT soiled, cleaning is completed. If it is soiled, repeat the steps

1) and 2).

See “Standalone printer operation” below. Also available from the printer

Maintenance tab.

2) According to the printout, set the optimum values.

If the paper feed roller cleaning is not effective, manually clean the rollers with a cloth slightly dampened with water.

If soiling on the paper persists after the bottom plate cleaning is performed 3 times, manually clean the platen ribs with a cotton swab.

driver’s Maintenance tab.

1) Turn on the printer.

2) Press and hold the Resume/Cancel button until the LED blinks the specified number of times listed in the table below, and release it. The operation starts.

LED blinking Operation Remarks

1 time Print head manual cleaning 2 times Nozzle check pattern printing 3 times Paper feed roller cleaning 4 times Unspecified 5 times Bottom plate cleaning 6 times Unspecified

+ 14 hidden pages