Canon iP6220D Service Manual

PIXMA iP6220D

SER VICE MANUAL

Canon

Copyright 2005, Canon U.S.A. This technical publication is the proprietary and confidential information of Canon U.S.A. which shall be retained for reference purposes by Authorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.

Scope

This manual has been issued by Canon Inc., to provide the service technicians of this product with the information necessary for qualified persons to learn technical theory, installation, maintenance, and repair of products. The manual covers information applicable in all regions where the product is sold. For this reason, it may contain informat ion that is not applicable to your region.

Revision

This manual could include technical inaccuracies or typographical errors due to improvements or changes made to the product. When changes are made to the contents of the manual, Canon will release technical information when necessary. When substantial changes are made to the contents of the manual, Canon will issue a revised edition.

The following do not apply if they do not conform to the laws and regulations of the region where the manual or product is used:

Trademarks

Product and brand names appearing in this manual are registered trademarks or trademarks of the respective holders.

All rights reserved. No parts of this manual may be reproduced in any form or by any means or translated into another language without the written permission of Canon Inc., except in the case of internal business use.

CANON INC. Inkjet Device Quality Assurance Div. 1

451, Tsukagoshi 3-chome, Saiwai-ku, Kawasaki-shi, Kanagawa 212-8530, Japan

I. MANUAL OUTLINE

This manual consists of the following three parts to provide information necessary to service the PIXMA iP6220D:

Part 1: Maintenance Information on maintenance and troubleshooting of the PIXMA iP6220D

Part 2: Technical Reference

ew technology and technical information such as FAQ's (Frequently Asked Questions) of the PIXMA iP6220D

Part 3: Appendix Block diagrams and pin layouts of the PIXMA iP6220D

Reference: This manual does not provide sufficient information for disassembly and reassembly procedures. Refer to the graphics in the separate Parts Catalog.

II. TABLE OF CONTENTS

Part 1: MAINTENANCE

1. MAINTENANCE

-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by

Service Engineer

-2. Customer Maintenance

-3. Product Life

-4. Special Tools

-5. Serial Number Location

2. LIST OF ERROR DISPLAY / INDICATION

-1. Operator Call Errors

-2. Service Call Errors

-3. Warnings

-4. Troubleshooting by Symptom

3. REPAIR

-1. Notes on Service Part Replacement (and Disassembling / Reassembling)

-2. Special Notes on Repair Servicing

-3. Adjustment / Settings

(1) Paper feed motor adjustment (2) Main chassis and carriage rail adjustment (3) Grease application (4) Waste ink counter setting (5) User mode (6) Service mode

-4. Verification Items

(1) Service test print (2) EEPROM information print

Part 2: TECHNICAL REFERENCE

1. NEW TECHNOLOGIES

2. CLEANING MODE AND AMOUNT OF INK PURGED

3. PRINT MODE

-1. Resolution in Printing via Computer (Print on One or Both Sides of Paper, Photo and CL

Cartridges, Color Mode)

-2. Resolution in Printing via Computer (Print on One or Both Sides of Paper, CL Cartridge, Color or

Monochrome Mode)

-3. Resolution in Borderless Printing (Print on One or Both Sides of Paper, Photo and CL Cartridges,

Color Mode)

-4. Resolution in Borderless Printing (Print on One or Both Sides of Paper, CL Cartridges, Color or

Monochrome Mode)

-5. Resolution in Direct Printing

4. FAQ (Problems Specific to the iP6220D and Corrective Actions)

Part 3: APPENDIX

1. BLOCK DIAGRAM

2. CONNECTOR LOCATION AND PIN LAYOUT

-1. Main Board

-2. Operation Panel Board L

-3. Operation Panel Board R

-4. Card Slot Board (Card Slot Unit)

-5. Carriage Board (Print Head Connector)

3. SPECIFICATIONS

Part 1

MAINTENANCE

󲩷

1. MAINTENANCE

1-1

1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and

Replacement Consumables by Service Engineer

(1) Adjustment

Adjustment Timing Purpose Tool

EEPROM initialization (EEPROM settings)

Destination settings (EEPROM settings)

LCD language settings

Waste ink counter resetting (EEPROM settings)

Print head alignment

At logic board ass'y replacement To initialize settings other than

the following:

- USB serial number

- Destination setting

- Waste ink counter

At logic board ass'y replacement To set the destination.

At logic board ass'y replacement To set the language to be

displayed on the LCD.

- At bottom case unit replacement

- At ink absorber replacement

- At printer setup

- At print head replacement

- At logic board ass'y replacement

- At carriage unit replacement

To reset the waste ink counter.

To ensure accurate dot placement.

None.

None. 1 min.

None.

- Machine buttons (Auto/Manual)

- Computer (settings via the printer driver) (Auto/Manual)

Approx.

time

1 min.

Auto:4 min. Manual:3 min.

Paper feed motor position

adjustment Grease

application

*1: Red screws of paper feed motor

The red screws securing the paper feed motor may be loosened only at replacement of the paper feed motor unit.

(2) Periodic maintenance

No periodic maintenance is necessary.

(3) Periodic replacement parts

There are no parts in this machine that require periodic replacement by a service engineer.

(4) Replacement consumables

There are no consumables that require replacement by a service engineer.

At paper feed motor unit replacement

- At carriage unit replacement

- At bottom case unit replacement

- At platen replacement

- At eject roller replacement

- At cap blade unit replacement

To adjust the belt tension. (Position the paper feed motor so

that the belt is stretched tight.)

- To maintain sliding properties of the carriage, cap blade unit, and eject rollers.

None.

- FLOIL KG107A (QY9-

0057)

- MOLYKOTE PG641 (CK-

0562)

2 min.

1 min.

1-2. Customer Maintenance

1-2

Adjustment Timing Purpose Tool

Print head alignment

Print head cleaning

Print head deep cleaning

Ink cartridge replacement

Paper feed roller cleaning

Bottom plate cleaning

When print quality is not satisfying. When printer is set up.

When print quality is not satisfying.

When print quality is not satisfying, and not improved by print head cleaning.

When an ink cartridge becomes empty. (No ink error)

When paper does not feed properly.

When the back side of the paper is smeared

To ensure accurate dot placement.

To improve nozzle conditions. - Machine button

----- -----

- Machine buttons (Auto/Manual)

- Computer (settings via the printer driver) (Auto/Manual)

- Computer (settings via the MP driver)

To clean the paper feed rollers.

To clean the platen ribs.

Machine button

- Machine button

- Computer (settings via the MP driver)

Approx.

time

Auto:4 min. Manual:3 min.

1 min.

2 min.

1 min.

1-3. Product Life

(1) Machine

Specified print volume (I) or the years of use (II), whichever comes first. (I) Print volume

(II) Years of use

5 years of use

(2) Ink cartridge (ink tank with nozzles) (target value)

CL-52: 450 pages (1,500 character pattern / plain paper / standard mode)

CL-51: 330 pages (ISO JIS-SCID No. 5 / plain paper / standard mode) CL-52: 110 pages (24 photos taken by a digital camera / borderless printing / SP-

101 4x6 / standard mode) CL-51: 180 pages (24 photos taken by a digital camera / borderless printing / SP-

101 4x6 / standard mode)

Black 1,500 character pattern 1,300 pages Color A4, 7.5% duty per color pattern 1,000 pages

A4, 30 % duty per color pattern 4 x 6, 30 % duty per color pattern Postcard, 30 % duty per color pattern

710 pages

(ISO JIS-SCID No. 5 / plain paper / standard mode)

6,600 pages

1,000 pages

3,000pages

300 pages

1-4. Special Tools

1-3

Name Tool No. Application Remarks

MOLYKOTE PG-641

QY9-0035-000 To be applied to the chassis. In common with

other models.

FLOIL KG-107A

1-5. Serial Number Location

On the chassis (visible when the front cover is open).

QY9-0057-000 To be applied to the sliding portion of

the carriage, and the platen link.

In common with other models.

To the table of contents To the top

2. LIST OF ERROR DISPLAY / INDICATIONS

1-4

Errors and warnings are displayed by the following ways:

1) Operator call errors are indicated by the Alarm LED lit. (In the service mode, the Alarm LED blinks to indicate errors.)

Service call errors are indicated by the number of cycles the Alarm and Power LEDs blink.

2) Errors and warnings are displayed on the LCD on the operation panel.

3) Warnings are displayed on the MP driver Status Monitor.

2-1. Operator Call Errors (by Alarm LED Lit in Orange)

Alarm LED

blinking in

LCD Message

There is no paper. Load paper and press

[OK]. The paper is jammed.

Clear the paper and press [OK].

Ink has run out. Replace the ink cartridge and close

the cover. U041

The following ink cartridge cannot be recognized.

U051 / U059

The following ink cartridge cannot be

recognized. U052

The following ink cartridge cannot be

recognized. U140

Some ink cartridge are not installed in place.

U075 Some ink cartridge

are not installed in place.

U076 The following ink

cartridge cannot be recognized. U053

The waste ink - Warning: The waste Pressing the OK button The service call error,

orange (in the

service mode

Error [Error code]

only)

2 times

3 times

- No ink. [1600] Replace the empty ink

5 times

15 times

7 times

4 times

No paper. (ASF) [1000]

Paper jam. [1300] Remove the jammed

Ink cartridge not installed. [1401] Ink cartridge not for this model installed. [1485]

Ink cartridge not installed. [1682]

Ink cartridge not for this model installed. [1684]

Multiple ink cartridges of the same color installed. [1687]

Ink cartridge in a wrong position. [1686]

Improper installation of an ink cartridge. [1687]

Set the paper in the ASF, and press the OK button.

paper, and press the OK button.

cartridge(s), or press the OK button.

Confirm that the ink cartridges are for this model, install them properly, then close the front cover.

Re-install the applicable ink cartridge(s) properly, and close the front cover.

Or, with the ink cartridges installed, turn the machine off and on again.

Confirm that the ink cartridges are for this model, install them properly, then close the front cover.

Replace the wrong ink cartridge with the correct one.

Install the ink cartridge in the correct position.

Re-install the applicable ink cartridge(s) properly, and close the front cover.

Solution Remarks

Pressing the OK button will exit the error without ink cartridge replacement, however, ink may run out during printing.

absorber is almost

1-5

full. Press [OK] to

continue but early replacement recommended. <See

manual>

Incompatible device detected.

Remove the device.

The following ink may have run out.

U161 An ink cartridge that was once empty is

installed. U162

Auto head align has failed. Press [OK] and repeat operation. <See manual>

Cover is open.

ink absorber becomes almost full. [1700 for the main waste ink absorber, 1710 for the platen waste ink absorber]

- The connected digital camera or digital video camera does not support Camera Direct Printing. [2001]

Remaining ink amount unknown. [1685/1686]

Failed in automatic print head alignment.

Front cover open. [1200]

will clear the error, and enable printing.

At repair

For main waste ink absorber replacement, replace

- the bottom case unit, or

- the ink absorber kit For platen ink absorber replacement, replace

- the ink absorber , and

- the ink absorber kit MP450: QY5-0151).

Remove the cable between the camera and the machine, press the Stop/Reset button, then re-connect the cable.

A once-used ink cartridge (except the one which has been used until just before

replacement) is installed. Replace the applicable

ink cartridge with a new one, or press the OK button.

Press the OK button to exit the error, confirm the following, then do the print head alignment again:

- Set A4 or LTR size

plain paper.

- If the ink nozzles are

clogged, cleaning the ink cartridge.

- If the paper output slot

has been exposed to a strong light, move the printer to a darker location.

Close the front cover.

indicating the waste ink absorber is full, is likely to occur soon.

Pressing the OK button will exit the error without ink cartridge replacement, however, the function to detect the remaining ink amount is disabled.

Press the Stop/Reset button.

- If paper is being fed at error occurrence, the error is indicated after the paper is ejected.

- If the error occurs, the print head alignment values are not changed.

- After exit from the error by the Stop/Reset button, the automatic print head alignment will not be redone.

*1: The main waste ink absorber is separate from the platen waste ink absorber. In servicing, replace the waste ink

absorber which becomes full.

[See Section 3

-3. Adjustment / Settings, (6) Service mode, for details.]

2-2. Service Call Errors (by Cyclic Blinking in Orange (Alarm LED) and Green

1-6

(Power LED), or Alarm LED Lit in Orange)

Cycles of blinking in

orange (Alarm LED) and

green (Power LED)

2 times

3 times

4 times

5 times

6 times 7 times

Solution

Error [Error code]

Carriage error [5100] - Carriage unit (QM2-3332)

Paper feed error [6000] - Timing sensor ass'y (QM2-2850)

Purge unit error [5C00] - Carriage unit (QM2-3332)

ASF (cam) sensor error [5700] - Drive ass'y (QM2-3333)

Internal temperature error [5400]

Waste ink absorber full [5B00]

(Replacement of listed parts, which are

likely to be faulty)

- Timing slit strip film (QC1-6015)

- Logic board ass'y (QM2-2840)

- Carriage motor (QM2-2865)

- Timing slit disk film (QC1-4962)

- Feed roller ass'y (QL2-1284)

- Platen (QC1-7503)

- Logic board ass'y (QM2-2840)

- Paper feed motor (QM2-2866)

- Timing slit strip film (QC1-6015)

- Logic board ass'y (QM2-2840)

- Carriage motor (QM2-2865)

- PE sensor ass'y (QM2-2855)

- Pressure roller ass'y (QM2-3337)

- Logic board ass'y (QM2-2840)

Main waste ink absorber:

- Bottom case unit (QM2-3321)

- Ink absorber kit (QY5-0148)

Platen waste ink absorber:

- Ink absorber (QC1-6014)

- Ink absorber kit (QY5-0148)

8 times

9 times 13 times

15 times 17 times 20 times Continuous alternate

blinking Lights in orange

*1: Before replacement of the logic board ass'y, check the waste ink amount, and re-set the waste ink amount value

in the replaced logic board.

[See Section 3

*2: The main waste ink absorber is separate from the platen waste ink absorber. In servicing, replace the waste ink

absorber which becomes full.

[See Section 3

*3: Reset the waste ink counter when replacing the bottom case unit. The main and platen waste ink counters can be

reset separately.

[See Section 3

Cartridge temperature rise error [5200] - Print head

- Logic board ass'y (QM2-2840) EEPROM error [6800] Paper feed position error [6B00]

USB Host VBUS overcurrent [9000] Motor driver error [6D00] Other hardware error [6500] ROM error

RAM error

-3. Adjustment / Settings, (6) Service mode, for details.]

- Logic board ass'y (QM2-2840)

- Paper feed motor (QM2-2866)

- Logic board ass'y (QM2-2840)

2-3. Warnings

1-7

Machine (displayed on the LCD):

Displayed warning Remarks

Low ink Print head temperature rise

Protection of excess rise of the print head temperature

*1: If the warning is displayed, the carriage does not move to the ink cartridge replacement position when the

scanning unit is opened.

If the print head temperature is high when the scanning unit is opened, the warning is displayed.

When the print head temperature falls, the warning is released. If the print head temperature exceeds the specified limit, a Wait is inserted

during printing,

2-4. Troubleshooting by Symptom

Symptom Solution Remarks

The power does not turn on. The power turns off immediately

after power-on. Strange noise.

Printing stops mid-way.

Nothing is displayed on the LCD. - Confirm the connection of the LCD,

Faulty operation

A portion of the LCD is not displayed.

Multiple sheets feed.

Paper does not feed.

Paper feed

problems

Paper feeds at an angle.

No printing, or no color ejected. Replace the

Replace the

- AC adapter, or

- logic board ass'y*1.

Remove foreign material, or attach a removed part if any.

Replace the logic board ass'y*1.

operation panel, and the logic board ass'y.

- Replace the

- LCD, or

- logic board ass'y.

- Perform the button and LCD test in the service mode, and confirm that the LCD is displayed without any segments missing.

- Confirm the connection of the LCD, operation panel, and the logic board ass'y.

- Replace the

- LCD, or

- logic board ass'y.

Replace the

- drive unit, or

- pressing plate ass'y.

Remove foreign material, or replace the

- drive unit, or

- pressing plate ass'y.

Remove foreign material, or adjust the paper guide, or replace the

- drive unit, or

- pressing plate ass'y.

- ink cartridge

- logic board ass'y*1,

Unsatisfactory

1-8

print quality

Printing is faint, or white lines appear on printouts even after print head cleaning.

Line(s) not included in the print data appears on printouts.

Paper gets smeared.

A part of a line is missing on printouts.

Color hue is incorrect.

Printing is incorrect. No ejection of black ink. Graphic or text is enlarged on

printouts.

- drive unit, or

- cap blade unit.

Remove and re-install the ink cartridges, or replace the

- ink cartridge*2,

- cap blade unit,

- purge unit, or

- logic board ass'y*1.

Feed several sheets of paper, perform bottom plate cleaning, or clean the paper path with cotton swab or

cloth. Replace the ink cartridge(s)*2.

Replace the ink cartridge*2, or perform print head alignment.

Replace the logic board ass'y*1. Replace the ink cartridge(s)*2.

When enlarged in the carriage movement direction, clean grease or oil off the timing slit strip film, or replace the

- timing slit strip film,

- carriage unit, or

- logic board ass'y*1.

When enlarged in the paper feed direction, clean grease or oil off the timing slit disk film, or replace the

- timing slit disk film,

- timing sensor unit, or

- logic board ass'y*1.

*1: Before replacement of the logic board ass'y, check the waste ink amount, and re-set the waste ink amount value

on the replaced logic board.

[See Section 3

*2: Replace the print head only after the print head deep cleaning is performed 2 times, and when the problem

persists.

To the table of contents

-3. Adjustment / Settings, (6) Service mode, for details.]

To the top

3. REPAIR

1-9

3-1. Notes on Service Part Replacement (and Disassembling / Reassembling)

Service part

Logic board ass'y QM2-2840

Bottom case unit QM2-3321

Ink absorber QY5-0148

Notes on replacement

- Before removal of the logic board ass'y, remove the power cord, and allow for approx. 1 minute (for discharge of capacitor's accumulated charges), to prevent damage to the logic board ass'y.

- After replacement, reset the waste ink amount data in the replaced logic board ass'y.

[See 3-3. Adjustment / Settings, (6) Service mode, for details.]

Main platen waste ink absorber

Adjustment / settings Operation check

After replacement:

1. Initialize the EEPROM.

2. Set the destination in the EEPROM.

3. Set the LCD language.

[See 3-3. Adjustment / Settings, (6) Service mode, for details of 1 to 4.]

4. Perform the print head alignment in the user mode.

After replacement:

1. Reset the main waste ink counter.

-3. Adjustment /

[See 3 Settings, (6) Service mode.]

2. Adjust the head-to-paper distance.

-3. Adjustment /

[See 3 Settings, (6) Service mode.]

- EEPROM information print

- Service test print

- Printing via parallel or USB connection

- Direct printing from a digital camera

- Direct printing from a memory card

- Print Beam printing

- Service test print

- Printing on thick paper

Carriage unit QM2-3332

Paper feed motor unit QM2-2866

Timing slit strip film QC1-6015

Timing slit disk film QC1-4962

The red screws on both sides of the main chassis securing the carriage shaft are allowed to be loosened only when replacing the carriage or removing the main chassis.

Before removing the screws, mark the original screw position, and re-fasten them at

the original position.

- The red screws securing the aper feed motor are allowed

to be loosened. (DO NOT loosen any other red screws.)

- Upon contact with the film,

wipe the film with ethanol.

- Confirm no grease is on the

film. (Wipe off any grease thoroughly with ethanol.)

- Do not bend the film

At replacement:

1. Apply grease to the sliding portions.

[See 3

Settings, (3) Grease application.]

2. Adjust the distance between the carriage shaft and the platen.

[See 3 Settings, (2) Main chassis and carriage rail adjustment.]

3. Perform the print head alignment in the user mode.

At replacement:

1. Adjust the paper feed

motor.

[See 3 Settings, (1) Paper feed motor adjustment.]

After replacement:

1. Perform the print head alignment in the user mode.

-3. Adjustment /

- Printing on thick paper

- Service test print

+ 34 hidden pages

Canon iP6220D Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1. MAINTENANCE

Adjustment Timing Purpose Tool

1-2. Customer Maintenance

1-3. Product Life

1-4. Special Tools

1-5. Serial Number Location

2. LIST OF ERROR DISPLAY / INDICATIONS

2-3. Warnings

2-4. Troubleshooting by Symptom

3. REPAIR