Canon iP4700, iP4760 Simplified Service Manual

(1/24)

iP4700 / iP4760

SIMPLIFIED SERVICE MANUAL

1. LIST OF ERROR DISPLAY

2. ADJUSTMENT / SETTINGS

QY8-13CM-000

Rev.00

July 22, 2009

Canon Inc.

(2/24)

1. LIST OF ERROR DISPLAY

1-1. Operator Call Errors (Alarm LED Lit In Orange)

Errors and warnings are displayed by the following ways:

- Operator call errors are indicated by the Alarm LED lit in orange, and messages are displayed
on the printer driver Status Monitor.

- Error codes (the latest 10 error codes at the maximum) are printed in the "operator call/service
call error record" area in EEPROM information print.

Buttons valid when an operator call error occurs:

- Power button: To turn the printer off and on again.

- Resume/Cancel button: To cancel the job at error occurrence, and to clear the error.

LED

(Blinking in

orange)

Error

Error
code

Solution Remarks

No paper in the rear tray. [1000] Confirm that the rear tray is

selected as the paper source. Set
the paper in the rear tray, and
press the Resume/Cancel button.

No CD / DVD tray [1001] Set the CD / DVD tray, and press

the Resume/Cancel button.

No CD or DVD [1002] Set a CD or DVD in the CD / DVD

tray, and inset the CD / DVD tray
in the proper position. Then, press
the Resume/Cancel.

2 times

No paper in the cassette. [1003] Confirm that the cassette is

selected as the paper source. Set
the paper in the cassette, and

press the Resume/Cancel button.
Paper jam. [1300]
Paper jam in the rear
guide.

[1303]

Paper jam in the under
guide.

[1304]

Remove the jammed paper, and

press the Resume/Cancel button.

3 times

The front door is closed. [1250] Open the front door. The error is detected

at the start of printing
or during printing.

Ink may have run out. [1600] Replace the applicable ink tank

and close the cover.

When the error is
cleared by pressing
the Resume/Cancel
button, ink may run out
during printing.

4 times

Ink tank not installed. [1660] Install the applicable ink tank(s)

properly, and confirm that the

LED's of all the ink tanks light in

red.

(3/24)

LED

(Blinking in

orange)

Error

Error
code

Solution Remarks

Print head not installed,
or not properly installed.

Install the print head properly.

Faulty print head ID.

[1401]

Print head temperature
sensor error.

[1403]

5 times

Faulty EEPROM data of
the print head.

[1405]

Re-set the print head. If the error

is not cleared, the print head may

be defective. Replace the print

head.

[1841*2,
1846

*2

,

1851

*1

,

1856

*1

]

Close the inner cover, and press

the Resume/Cancel button.

Inner cover error.

[1850

*1

,

1855

*1

]

Open the inner cover, place the

CD-R tray and press

Resume/Cancel.

6 times

Time-out in CD / DVD
print operation.

[1830

*1

] A prescribed period of time (12

minutes) has elapsed without any

printing since printing was

attempted. Press the

Resume/Cancel button to clear

the error.
Multiple ink tanks of the
same color installed.

[1487] Replace the wrong ink tank(s)

with the correct one(s).

7 times

Ink tank in a wrong
position.

[1680] Install the ink tank(s) in the correct

position.

8 times Warning: The ink

absorber becomes
almost full.

[1700/
1701]

Replace the ink absorber, and

reset its counter. [See 2-2.

Adjustment / Settings, (4) Service

mode]

Pressing the Resume/Cancel

button will exit the error, and

enable printing without replacing

the ink absorber. However, when

the ink absorber becomes full, no

further printing can be performed

unless the applicable ink absorber

is replaced.

The error “The ink
absorber becomes
almost full (service
call)” may occur soon.

9 times The connected digital

camera or digital video
camera does not support
Camera Direct Printing.

[2001] Remove the cable between the

camera and the printer.

(4/24)

LED

(Blinking in

orange)

Error

Error
code

Solution Remarks

10 times Automatic duplex

printing cannot be
performed.

[1310] The paper length is not supported

for duplex printing.

Press the Resume/Cancel button

to eject the paper being used at

error occurrence.

Data which was to be printed on

the back side of paper at error

occurrence is skipped (not

printed).

Data which was to be
printed on the back
side of paper at error
occurrence is not
printed.

11 times Failed in automatic print

head alignment.

[2500] Press the Resume/Cancel button

to clear the error, then perform the

automatic print head again.

(In the iP4700 / iP4760, use Matte

Photo Paper MP-101.)

13 times The remaining ink

amount unknown.

[1683] Replace the applicable ink tank

with a new one. Printing with a

once-empty ink tank can damage

the printer.

To continue printing without

replacing the ink tank(s), press

the Resume/Cancel button for 5

sec. or longer to disable the

function to detect the remaining

ink amount. After the operation, it

is recorded in the printer

EEPROM that the function to

detect the remaining ink amount

was disabled.

The ink tank installed
is judged to have once
been empty.

14 times Ink tank not recognized. [1684] A non-supported ink tank (an ink

tank that is sold in a different

region from where the printer was

purchased) is installed (the ink

tank LED is turned off). Install the

supported ink tanks.

15 times Ink tank not recognized. [1682] A hardware error occurred in an

ink tank (the ink tank LED is

turned off). Replace the ink

tank(s).

(5/24)

LED

(Blinking in

orange)

Error

Error
code

Solution Remarks

16 times No ink (no raw ink). [1688] Replace the empty ink tank(s),

and close the scanning unit

(cover).

Printing with an empty ink tank

can damage the printer.

To continue printing without

replacing the ink tank(s), press

the Resume/Cancel button for 5

sec. or longer to disable the

function to detect the remaining

ink amount. After the operation, it

is recorded in the printer that the

function to detect the remaining

ink amount was disabled.

19 times Non-supported hub [2002] Remove the applicable USB hub

from the PictBridge (USB)

connector.

*1: Only for models supporting CD / DVD printing
*2: Only for models not supporting CD / DVD printing

(6/24)

1-2. Service Call Errors (by Cyclic Blinking of Alarm and Power LEDs)

Cycles of
blinking of
Alarm and

Power LEDs

Error

Error
code

Conditions

Solution

(Check points and replacement items)

2 times Carriage error [5100] An error occurred in the

carriage encoder signal.

1) Smearing or scratches on the carriage
slit film;

clean the timing slit film.

2) Foreign material or paper debris that
obstructs the carriage movement;

remove foreign material.

3) Ink tank conditions;

re-set the ink tanks.

4) Cable connection

5) Part replacement:

- Timing slit disk film

- Carriage unit

- Logic board

- Carriage motor

3 times Line feed error [6000] An error occurred in the LF

encoder signal.

1) Smearing or scratches on the LF / EJ
slit film;

clean the LF / EJ slit film.

2) Foreign material or paper debris in the
LF drive;

remove foreign material.

3) Cable connection

4) Part replacement:

- LF / EJ slit film

- LF / EJ timing sensor unit

- Paper feed roller unit

- Logic board

- Paper feed motor

4 times Purge cam

sensor error

[5C00] An error occurred in the

purge unit.

1) Foreign material or paper debris
around the purge drive system unit;

remove foreign material.

2) Cable connection

3) Part replacement:

- Purge drive system unit

- Logic board

5 times ASF (cam)

sensor error

[5700] An error occurred in the

ASF cam sensor.

1) Cable connection

2) Part replacement:

- ASF unit

- PE sensor board unit

- Logic board

6 times Internal

temperature
error

[5400] The internal temperature is

not normal.

1) Cable connection

2) Part replacement:

- Carriage unit

- Logic board

- Print head

(7/24)

Cycles of
blinking of
Alarm and

Power LEDs

Error

Error
code

Conditions

Solution

(Check points and replacement items)

7 times Ink absorber full [5B00,

5B01]

The ink absorber is
supposed to be full.

Error codes:
5B00: Main ink absorber is

full (overseas).

5B01: Main ink absorber is

full (Japan).

1) Ink absorber condition

2) Part replacement:

- Ink absorber kit

3) Ink absorber counter value in the
EEPROM;

reset the ink absorber counter.

8 times Print head

temperature rise
error

[5200] The print head temperature

exceeded the specified
value.

1) Print head condition

2) Head contact pin condition of the
carriage unit

3) Cable connection

4) Part replacement:

- Print head

- Logic board

- Carriage unit

9 times EEPROM error [6800,

[6801]

A problem occurred in
reading from or writing to
the EEPROM.

1) Part replacement:

- Logic board

10 times VH monitor error [B200] The print head voltage is

abnormal.

1) Head contact pin condition of the
carriage unit

2) Cable connection (especially the
carriage FFC)

3) Part replacement:

- Print head and logic board

(Replace them at the same time.)

- Power supply unit

- Carriage unit

11 times Carriage lift

mechanism
error

[5110] The carriage did not move

up or down properly.

1) Foreign material or paper debris that
obstructs the carriage movement;

remove foreign material.

2) Part replacement:

- Switch system unit

- Carriage unit

12 times APP position

error

[6A80] An error occurred in the

APP motor.

14 times APP sensor

error

[6A90] An error occurred during

paper feeding or paper
ejection.

1) Foreign material or paper debris
around the purge drive system unit;

remove foreign material, and
confirm that the ink absorber right

beneath the purge drive system unit
stays in place and does not contact
the unit.

2) Foreign material or paper debris
around the ASF unit;

remove foreign material.

3) Cable connection

4) Part replacement:

- Purge drive system unit

- Logic board

(8/24)

Cycles of
blinking of
Alarm and

Power LEDs

Error

Error
code

Conditions

Solution

(Check points and replacement items)

Paper feed cam
sensor error

[6B10] An error occurred in the

paper feed cam sensor
during paper feeding from
the cassette, or the paper
absorbing a large amount
of ink jammed in the PF
rear guide.

1) Jammed paper in the PF rear guide
(when a large amount of ink was
absorbed in the paper);

remove the jammed paper and

foreign material.

2) Foreign material or paper debris in the
cassette or in the PF rear guide;

remove foreign material.

3) Part replacement:

- PF pick-up unit

- Logic board

15 times USB Host VBUS

overcurrent

[9000] The USB Host VBUS is

overloaded.

1) Part replacement:

- Logic board

16 times Pump roller

sensor error

[5C20] The pump roller position

cannot be detected.

1) Cable connection

2) Part replacement:

- Purge drive system unit

17 times Paper eject

encoder error

[6010] Paper eject encoder error 1) Smearing or scratches on the LF / EJ

slit film;

clean the LF / EJ slit film.

2) Foreign material or paper debris in the
paper path;

remove foreign material.

3) Cable connection

4) Part replacement:

- LF / EJ slit film

- LF / EJ timing sensor unit

- Platen unit

- Logic board

- Paper feed motor

19 times Ink tank position

sensor error

[6502] None of the ink tank

position is detected.

1) Ink tank position;

confirm the ink tank position.

2) Re-set or replacement of ink tanks

3) Cable connection

4) Part replacement:

- Spur unit

- Logic board

20 times Other errors [6500] An unidentified error

occurred.

1) Part replacement:

- Logic board

21 times Drive switch

error

[C000] Drive was not switched

properly.

1) Foreign material or paper debris in the
drive switch area;

remove foreign material,
confirm the ink tank conditions, or
re-set the ink tanks properly.

2) Part replacement:

- Purge drive system unit

- ASF unit

- Carriage unit