Brother MFC-9010CN User Guide

USER’S GUIDE

MFC-9010CN

Version A

USA/CAN

If you need to call Customer Service

Please complete the following information for future reference:

Model Number: MFC-9010CN

Serial Number:

Date of Purchase:

Place of Purchase:

The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

http://www.brother.com/registration/

By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product

should you lose your receipt;

 may support an insurance claim by you in the event of product loss

covered by insurance; and,

 will help us notify you of enhancements to your product and special

offers.

The most convenient and efficient way to register your new product is online at http://www.brother.com/registration/

Brother numbers

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

Register your product

By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product should you lose your receipt;

 may support an insurance claim by you in the event of product loss covered by insurance; and,

 will help us notify you of enhancements to your product and special offers.

Please complete and fax the Brother Warranty Registration and Test Sheet or, for your convenience and most efficient way to register your new product, register on-line at

http://www.brother.com/registration/

FAQs (frequently asked questions)

The Brother Solutions Center is our one-stop resource for all your Multi-Function Center needs. You can download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most from your Brother product.

http://solutions.brother.com/

Note

You can check here for Brother driver updates.

To keep your machine’s performance up to date, check here for the latest firmware upgrade

(Windows

For Customer Service

In USA: 1-877-BROTHER (1-877-276-8437)

1-901-379-1215 (fax)

In Canada: 1-877-BROTHER

(514) 685-4898 (fax)

Service Center Locator (USA only)

For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437).

Service Center Locations (Canada only)

For the location of a Brother authorized service center, call 1-877-BROTHER.

Ordering accessories and supplies

For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (You can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.)

Note

In Canada, only Visa and MasterCard are accepted.

In USA: 1-877-552-MALL (1-877-552-6255)

1-800-947-1445 (fax)

http://www.brothermall.com/

In Canada: 1-877-BROTHER

http://www.brother.ca/

Description Item

Toner Cartridge <Black>

Toner Cartridge <Cyan>

Toner Cartridge <Magenta>

Toner Cartridge <Yellow>

4 pcs. Drum Unit

1 pc. Drum Unit <Black>

1 pc. Drum Unit <Color>

Waste Toner Box

Belt Unit

TN-210BK (Approx. 2,200 pages)

TN-210C (Approx. 1,400 pages)

TN-210M (Approx. 1,400 pages)

TN-210Y (Approx. 1,400 pages)

DR-210CL (Approx. 15,000 pages ea. drum unit)

DR-210CL-BK (Approx. 15,000 pages ea.)

DR-210CL-CMY (Approx. 15,000 pages ea.)

WT-200CL (Approx. 50,000 pages)

BU-200CL (Approx. 50,000 pages)

134

User’s Guide LS8315001 (English for USA and Canada)

LS8315002 (French for Canada)

Quick Setup Guide LS8431001 (English for USA and Canada)

LS8431002 (French for Canada)

A4 or Letter size single-sided pages.

Approx. cartridge yield is declared in accordance with ISO/IEC 19798.

1 page per job.

Drum life is approximate and may vary by type of use.

Notice - Disclaimer of Warranties

(USA and Canada)

BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

Compilation and Publication Notice

Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without notice.

Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

iii

Brother® Digital Color One-Year Limited Warranty and

Replacement Service (USA Only)

Who is covered:



This limited warranty (“warranty”) is given only to the original end-user/retail purchaser (referred to in this warranty as “Original Purchaser”) of the accompanying product, consumables and accessories (collectively referred to in this warranty as “this Product”).

 If you purchased a product from someone

other than an authorized Brother reseller in the United States or if the product was used (including but not limited to floor models or refurbished product), prior to your purchase you are not the Original Purchaser and the product that you purchased is not covered by this warranty.

What is covered:



This Product includes a Machine and Consumable and Accessory Items. Consumable and Accessory Items include but are not limited to Toner Cartridges, Drum Units, Belt Unit, and Waste Toner Box.

 Except as otherwise provided herein,

Brother warrants that the Machine and the accompanying Consumable and Accessory Items will be free from defects in materials and workmanship, when used under normal conditions.

 This warranty applies only to products

purchased and used in the United States. For products purchased in, but used outside, the United States, this warranty covers only warranty service within the United States (and does not include shipping outside the United States).

What is the length of the Warranty Periods:

 Machines: one year from the original

purchase date.



Accompanying Consumable and Accessory Items: 90 days from the original purchase date or the rated life of consumable, whichever comes first.

What is NOT covered:

This warranty does not cover: 1 Physical damage to this Product; 2 Damage caused by improper installation,

improper or abnormal use, misuse, neglect or accident (including but not limited to transporting this Product without the proper preparation and/or packaging);

3 Damage caused by another device or

software used with this Product (including but not limited to damage resulting from

use of non Brother Consumable and Accessory Items);

-brand parts and

4 Consumable and Accessory Items that

expired in accordance with a rated life;

5 Problems arising from other than defects in

materials or workmanship; and,

6 Normal Periodic Maintenance Items, such

as Paper Feeding Kit and Fuser Unit.

This limited warranty is VOID if this Product has been altered or modified in any way (including but not limited to attempted warranty repair without authorization from Brother and/or alteration/removal of the serial number).

What to do if you think your Product is eligible for warranty service:

Report your issue to either our Customer Service Hotline at 1-877-BROTHER (1-877276-8437) or to a Brother Authorized Service Center within the applicable warranty period. Supply Brother or the Brother Authorized Service Center with a copy of your dated bill of sale showing that this Product was purchased within the U.S. For the name of local Brother Authorized Service Center(s), call 1-877-BROTHER (1-877-276-8437) or visit www.brother-usa.com.

What Brother will ask you to do:

After contacting Brother or a Brother Authorized Service Center, you may be required to deliver (by hand if you prefer) or send the Product properly packaged, freight prepaid, to the Authorized Service Center together with a photocopy of your bill of sale.

You are responsible for the cost of shipping, packing product, and insurance (if you desire). You are also responsible for loss or damage to this Product in shipping, so we would recommend that you insure your product.

What Brother will do:

If the problem reported concerning your Machine and/or accompanying Consumable and Accessory Items is covered by this warranty and to Brother or an Authorized Service Center within the applicable warranty period, Brother or its Authorized Service Center will repair or replace the Machine and/or accompanying Consumable and Accessory Items at no charge to you for parts or labor. The decision as to whether to repair or replace the Machine and/or accompanying Consumable and Accessory Items is made by Brother in its sole discretion. Brother reserves the right to supply a refurbished or remanufactured replacement

if you first reported the problem

Brother® Digital Color One-Year Limited Warranty and

Replacement Service (USA Only)

Machine and/or accompanying Consumable and Accessory Items and use refurbished parts provided such replacement products conform to the manufacturer’s specifications for new product/parts. The repaired or replacement Machine and/or accompanying Consumable and Accessory Items will be returned to you freight prepaid or made available for you to pick up at a conveniently located Authorized Service Center.

If the Machine and/or accompanying Consumable and Accessory Items are not covered by this warranty (either stage), you will be charged for shipping the Machine and/or accompanying Consumable and Accessory Items back to you and charged for any service and/or replacement parts/products at Brother’s then current published rates.

The foregoing are your sole (i.e., only) and exclusive remedies under this warranty.

What happens when Brother elects to replace your Machine:

When a replacement Machine is authorized by Brother, and you have delivered the Machine to an Authorized Service Center, the Authorized Service Center will provide you with a replacement Machine after receiving one from Brother. If you are dealing directly with Brother’s Express Exchange Service Brother will send to you a replacement Machine shipped for receipt within two business days, with the understanding that you will, after receipt of the replacement Machine, supply the required proof of purchase information, together with the Machine that Brother agreed to replace. You are then expected to pack the Machine that Brother agreed to replace in the package from the replacement Machine and return it to Brother using the pre-paid freight bill supplied by Brother in accordance with the instructions provided by Brother. Since you will be in possession of two machines, Brother will require that you provide a valid major credit card number. Brother will issue a hold against the credit card account number that you provide until Brother receives your original Product and determines that your original Product is entitled to warranty coverage. Your credit card will be charged up to the cost of a new Product only if: (i) you do not return your original Product to Brother within five (5) business days; (ii) the problems with your original Product are not covered by the limited warranty; (iii) the proper packaging instructions are not followed and has caused damage to the product; or (iv) the warranty

period on your original Product has expired or has not been sufficiently validated with a copy of the proof of purchase (bill of sale). The replacement Machine you receive (even if refurbished or remanufactured) will be covered by the balance of the limited warranty period remaining on the original Product, plus an additional thirty (30) days. You will keep the replacement Machine that is sent to you and your original Machine shall become the property of Brother. Retain your original

Accessory Items and a copy of the return freight bill, signed by the courier.

Limitations:

Brother is not responsible for damage to or loss of any equipment, media, programs or data related to the use of this Product. Except for the repair or replacement as described above, Brother shall not be liable for any direct, indirect, incidental or consequential damages or specific relief. Because some states do not allow the exclusion or limitation of consequential or incidental damages, the above limitation may not apply to you.

THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, WHETHER EXPRESSED BY AFFIRMATION, PROMISE, DESCRIPTION, DRAWING, MODEL OR SAMPLE. ANY AND ALL WARRANTIES OTHER THAN THIS ONE, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.

 This Limited Warranty is the only warranty

that Brother is giving for this Product. It is the final expression and the exclusive and only statement of Brother’s obligations to you. It replaces all other agreements and understandings that you may have with Brother or its representatives.

 This warranty gives you certain rights and

you may also have other rights that may vary from state to state.

 This Limited Warranty (and Brother’s

obligation to you) may not be changed in any way unless you and Brother sign the same piece of paper in which we (1) refer to this Product and your bill of sale date, (2) describe the change to this warranty and (3) agree to make that change.

Important: We recommend that you keep all original packing materials, in the event that you ship this Product

BROTHER MULTIFUNCTION CENTER / FAX MACHINE

LIMITED WARRANTY

(Canada only)

Pursuant to the limited warranty of 1 year from the date of purchase for labour and parts, Brother

“

International Corporation (Canada) Ltd. (

’

replace (at Brother workmanship. This warranty applies only to products purchased and used in Canada.

This limited Warranty does not include cleaning, consumables (including, without limitation, ink cartridges, print cartridges, print rolls, thermal paper rolls, toner cartridges, drum units, OPC belts, fixing units, print heads, paper feed rollers, transfer rolls, cleaning rollers, waste toner packs, oil bottles) or damage caused by accident, neglect, misuse or improper installation or operation, any damage caused from service, maintenance, modifications, or tampering by anyone other than a Brother Authorized Service Representative, or if shipped out of the country.

The use of supplies or consumable items that are non-Brother products may void your warranty. This limited warranty ceases when this machine is rented, sold, or otherwise disposed of. Operation of the MFC/Fax machine in excess of the specifications or with the Serial Number or Rating Label removed shall be deemed abuse and all repairs thereafter shall be the sole liability of the end-user/purchaser. In order to obtain warranty service, the MFC/Fax machine must be delivered or shipped freight prepaid by the end-user/purchaser to a of Purchase in the form of a Sales Receipt.

When shipping or transporting your MFC/Fax machine, please refer to your Operation Manual for the proper packaging procedures.

For Laser and LED units: Failure to remove the Toner Cartridge (and Toner Drum Unit, waste toner packs or oil bottles on applicable models) during shipping or transport will cause severe damage to the Laser MFC/Fax machine and will void the Warranty.

For inkjet units: (When shipping your Inkjet MFC/Fax machine remove the ink cartridges and replace them with the original protective parts. If original protective parts are not available, leave ink cartridges installed. Please avoid shipping the unit without original protective parts or ink cartridges.) Damage to your print head resulting from packing the Inkjet MFC/Fax machine without the ink cartridges or the protective parts will void your warranty.

Improper packaging may cause severe damage to the machine during shipping and will void the warranty.

BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING, WITHOUT LIMITATIONS, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.

No oral or written information, advice or representation provided by Brother, its Authorized Service Centres, Distributors, Dealers, Agents or employees, shall create another warranty or modify this warranty. The warranty states Brother any failure of the MFC/Fax machine to operate properly.

Neither Brother nor anyone else involved in the development, production, or delivery of this MFC/Fax machine shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, arising from the use of or inability to use the product, even if advised by the end user/purchaser of the possibility of such damages. Since some Provinces do not allow the above limitation of liability, such limitation, may not apply to you.

This Limited Warranty gives you specific legal rights and you may also have other rights which vary from Province to Province.

Warranty Service is available at Brother Authorized Service Centres throughout Canada. For Technical Assistance or for the name and location of your nearest Authorized Service Centre call 1

Internet support: support@brother.ca or browse Brother’s Web Site www.brother.ca.

s sole discretion) this MFC/Fax machine free of charge if defective in material or

“

Brother” Authorized Service Centre, together with your Canadian Proof

Brother”), or its Authorized Service Centres, will repair or

’

s entire liability and your exclusive remedy against Brother for

877-BROTHER.

Section I General

1 General information 2

Using the documentation ....................................................................................... 2

Symbols and conventions used in the documentation ....................................2

Accessing the Software User’s Guide and Network User’s Guide ........................3

Viewing documentation ................................................................................... 3

Accessing Brother support (Windows

Control panel overview ..........................................................................................6

Data LED indications ....................................................................................... 8

2 Loading paper and documents 9

Loading paper and print media..............................................................................9

Loading paper in the standard paper tray........................................................9

Loading paper in the manual feed slot ..........................................................11

Unprintable area ............................................................................................ 14

Acceptable paper and other print media..............................................................15

Recommended paper and print media ..........................................................15

Type and size of paper..................................................................................15

Handling and using special paper .................................................................17

Loading documents ............................................................................................. 20

Using the automatic document feeder (ADF) ................................................20

Using the scanner glass ................................................................................21

) ................................................................5

3 General Setup 22

Paper settings......................................................................................................22

Paper Type....................................................................................................22

Paper Size.....................................................................................................22

Volume settings ................................................................................................... 22

Beeper volume ..............................................................................................22

Ecology features .................................................................................................. 23

Toner Save ....................................................................................................23

Sleep Time ....................................................................................................23

LCD Contrast ....................................................................................................... 23

vii

Section II Copy

4 Making copies 26

How to copy .........................................................................................................26

Copy mode ....................................................................................................26

Making a single copy .....................................................................................26

Making multiple copies ..................................................................................26

Stop copying .................................................................................................. 26

Copy options (temporary settings) .......................................................................27

Enlarging or reducing the image copied ........................................................27

Using the Options key ...................................................................................28

Improving copy quality...................................................................................29

Sorting copies using the ADF ........................................................................29

Adjusting Contrast, Color and Brightness......................................................29

Making N in 1 copies (page layout) ...............................................................30

Out of memory message ..................................................................................... 32

Section III Software

5 Software and Network features 34

How to read the HTML User’s Guide ...................................................................34

Windows

Macintosh ...................................................................................................... 34

......................................................................................................34

Section IV Appendixes

A Safety and legal 36

Choosing a location ............................................................................................. 36

To use the machine safely...................................................................................37

Important safety instructions.......................................................................... 40

Federal Communications Commission (FCC) Declaration of Conformity

(USA only) .................................................................................................42

Industry Canada Compliance Statement (Canada only) ..............................42

Disconnect device .........................................................................................43

LAN connection ............................................................................................. 43

International ENERGY STAR

Libtiff Copyright and License ...............................................................................44

Trademarks..........................................................................................................45

Qualification Statement ................................43

BOptions 46

Options ................................................................................................................46

Memory board...................................................................................................... 47

Installing extra memory ................................................................................. 47

viii

C Troubleshooting and routine maintenance 49

Troubleshooting...................................................................................................49

If you are having difficulty with your machine ................................................ 49

Improving the print quality .............................................................................54

Error and maintenance messages.......................................................................61

Document jams..............................................................................................66

Paper jams ....................................................................................................67

Routine maintenance...........................................................................................72

Cleaning the outside of the machine .............................................................72

Cleaning the scanner.....................................................................................73

Cleaning the LED heads................................................................................74

Cleaning the corona wires ............................................................................. 75

Cleaning the drum unit .................................................................................. 76

Cleaning the paper pick-up rollers.................................................................81

Calibration .....................................................................................................82

Auto Registration ........................................................................................... 82

Manual Registration.......................................................................................83

Replacing the consumable items......................................................................... 84

Replacing a Toner cartridge ..........................................................................86

Drum units ..................................................................................................... 91

Replacing the belt unit ................................................................................... 96

Replacing the waste toner box .................................................................... 100

Replacing periodic maintenance parts...............................................................105

Machine Information .......................................................................................... 105

Checking the Serial Number........................................................................ 105

Checking the Page Counters.......................................................................105

User Settings List ........................................................................................ 105

Network Configuration List ..........................................................................106

Checking the remaining life of parts ............................................................ 106

Reset functions ............................................................................................ 106

How to reset the machine............................................................................107

Packing and shipping the machine....................................................................107

D Menu and features 112

On-screen programming.................................................................................... 112

Menu table...................................................................................................112

Memory storage........................................................................................... 112

Menu keys .........................................................................................................112

How to access the menu mode ...................................................................113

Menu table.........................................................................................................114

Entering text ......................................................................................................119

E Specifications 120

General ..............................................................................................................120

Print media.........................................................................................................122

Copy .................................................................................................................. 123

Scan................................................................................................................... 124

Print ...................................................................................................................125

Interfaces ........................................................................................................... 126

Computer requirements ....................................................................................127

Consumable items ............................................................................................. 128

Ethernet wired network ...................................................................................... 129

F Glossary 131

GIndex 132

Section I

General I

General information 2 Loading paper and documents 9 General Setup 22

General information 1

Using the documentation

Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.

Symbols and conventions used in the documentation 1

The following symbols and conventions are used throughout the documentation.

Bold Bold style identifies keys on the

machine control panel or computer screen.

Italics Italicized style emphasizes an

important point or refers you to a related topic.

WARNING

Warnings tell you what to do to prevent possible personal injury.

CAUTION

Cautions specify procedures you must follow or avoid to prevent possible minor injuries.

IMPORTANT

IMPORTANT describes procedures you must follow or avoid to prevent possible machine problems or damage to other objects.

Electrical Hazard icons alert you to a possible electrical shock.

Hot Surface icons warn you not to touch machine parts that are hot.

Courier New

Courier New font identifies the messages shown on the LCD of the machine.

Notes tell you how you should respond to a situation that may arise or give tips about how the current operation works with other features.

General information

Accessing the Software User’s Guide and Network User’s Guide

This User’s Guide does not contain all the information about the machine such as how to use the advanced features of Printer, Scanner, and Network. When you are ready to learn detailed information about these operations, read the Software User’s Guide and Network User’s Guide.

Viewing documentation 1

Viewing documentation (Windows®) 1

To view the documentation, from the Start menu, point to Brother, MFC-XXXX (where XXXX is your model name) from the program group, and then click User’s Guides in HTML format.

If you have not installed the software, you can find the documentation by following the instructions below:

a Turn on your PC.

Insert the Brother CD-ROM labeled

Windows

b If the language selection screen

appears, click your language.

into your CD-ROM drive.

c If the model name screen appears, click

your model name. The CD-ROM main menu will appear.

If this window does not appear, use

Windows start.exe program from the root directory of the Brother CD-ROM.

Explorer to find and run the

d Click Documentation. e Click the documentation you want to

read:

 HTML documents (2 manuals):

Software User’s Guide and Network User’s Guide in HTML

format.

This format is recommended for viewing on your computer.

 PDF documents (4 manuals):

User’s Guide for stand-alone operations, Software User’s Guide,

Network User’s Guide and Quick Setup Guide.

This format is recommended for printing the manuals. Click to go to the Brother Solutions Center, where you can view or download the PDF documents. (Internet access and PDF Reader software are required.)

Chapter 1

How to find scanning instructions 1

There are several ways you can scan documents. You can find the instructions as follows:

Software User’s Guide: 1

 Scanning a document using the TWAIN

driver in Chapter 2

 Scanning a document using the WIA

driver (Windows Chapter 2

 Using ControlCenter3 in Chapter 3

 Network Scanning in Chapter 12

XP/Windows Vista®) in

ScanSoft™ PaperPort™ 11SE with OCR How-to-Guides:

 The complete ScanSoft™

PaperPort™ 11SE with OCR How-toGuides can be viewed from the Help selection in the ScanSoft™ PaperPort™ 11SE application.

Viewing documentation (Macintosh) 1

a Turn on your Macintosh.

Insert the Brother CD-ROM labeled Macintosh into your CD-ROM drive.

b The following window will appear.

c Double-click the Documentation icon. d Double-click your language folder. e Double-click top.html to view the

Software User’s Guide and Network User’s Guide in HTML format.

How to find Network setup instructions

Your machine can be connected to a wired network. You can find basic setup instructions in the Quick Setup Guide. For more information about network setup please see the Network User's Guide.

f Click the documentation you want to

read.

 Software User’s Guide

 Network User’s Guide

Note

The documents are also available in PDF format (4 manuals): User’s Guide for stand-alone operations, Software User’s

Guide, Network User’s Guide and Quick Setup Guide. The PDF format is

recommended for printing the manuals.

Double-click Brother Solutions Center icon to go to the Brother Solutions Center, where you can view or download the PDF documents. (Internet access and PDF Reader software are required.)

General information

How to find scanning instructions 1

There are several ways you can scan documents. You can find the instructions as follows:

Software User’s Guide: 1

 Scanning in Chapter 8

 Using ControlCenter2 in Chapter 9

 Network Scanning in Chapter 12

Presto! PageManager User’s Guide: 1

 The complete Presto! PageManager

User’s Guide can be viewed from the Help selection in the Presto! PageManager application.

How to find Network setup instructions

Accessing Brother support (Windows

You can find all the contacts you will need, such as Web support (Brother Solutions Center), Customer Service and Brother Authorized Service Centers on page i and on the Brother CD-ROM.

 Click Brother Support on the main menu.

The following screen will appear:

) 1

Your machine can be connected to a wired network. You can find basic setup instructions in the Quick Setup Guide. For more information about network setup please see the Network User's Guide.

 To access our web site

(http://www.brother.com/ Brother Home Page.

 To view all Brother Numbers, including

Customer Service numbers for the USA and Canada, click Support Information.

 To access the USA Brother online

shopping mall (http://www.brothermall.com/ additional product and service information, click Brother Mall.com.

 To access Canada’s Brother online

shopping mall (http://www.brother.ca/ additional product and services information, click Shop Online (Canada).

 For the latest news and product support

information (http://solutions.brother.com/ Brother Solutions Center.

) click

) for

), click

 To visit our web site for original/genuine

Brother supplies (http://www.brother.com/original/ Supplies Information.

To return to the main page, click Back.

Or, if you have finished, click Exit.

), click

Chapter 1

Control panel overview 1

1234

Stack Copies:01 100% Auto

nnonn

1 Copy and Print keys:

Copy keys:

Options

You can quickly and easily choose temporary settings for copying.

Enlarge/Reduce

Reduces or enlarges copies.

Quality

Lets you change the quality for the next copy.

Print keys:

Secure

You can print data saved in the memory when you enter your four-digit password. (For details about using the Secure key, see the Software User’s Guide on the CD-ROM.)

Job Cancel

Cancels a programmed print job and clears it from the machine’s memory. To cancel multiple print jobs, hold down this key until the LCD shows Job Cancel (All).

910

2 Data LED

The LED will flash depending on the machine status.

3 Error LED

Blinks in orange when the LCD displays an error or an important status message.

4LCD

Displays messages to help you set up and use your machine.

5 Clear/Back

Deletes entered data or lets you cancel the current setting.

Lets you store your settings in the machine.

Selection keys:

d or c Press to scroll backwards or forwards through

menu selections. a or b Press to scroll through the menus and options.

s:01 Auto

General information

567

6 Numeric keys

Use these keys to enter text.

7Stop/Exit

Stops an operation or exits from a menu.

8Start:

Color

Lets you start making copies in full color.

Black

Lets you start making copies in black & white.

9 Scan

Scan

Puts the machine in Scan mode. (For details about scanning, see the Software

User’s Guide on the CD-ROM.)

10 Menu

Lets you access the Menu to program your settings in this machine.

Chapter 1

Data LED indications 1

The Data LED (light emitting diode) will flash depending on the machine’s status.

LED Machine Status Description

Ready Mode The machine is ready to print, in sleep mode, there is no print

data, or the power switch is off.

Receiving Data The machine is either receiving data from the computer,

processing data in memory, or printing data.

Green

(blinking)

Green

Data Remaining in Memory

Print data remains in the machine memory.

Loading paper and documents 2

Loading paper and print media

The machine can feed paper from the standard paper tray.

When you put paper into the paper tray, note the following:

 If your application software supports

paper size selection on the print menu, you can select it through the software. If your application software does not support it, you can set the paper size in the printer driver or by using the control panel buttons.

Loading paper in the standard paper tray 2

Printing on plain paper, thin paper or recycled paper from the paper tray

a Pull the paper tray completely out of the

machine.

b While pressing the green paper-guide

release lever (1), slide the paper guides

to fit the paper size you are loading in the tray. Make sure that the guides are firmly in the slots.

Note

For Legal and Folio size paper, press the release button (1) in the bottom of the paper tray and then pull out the back of the paper tray. (Legal or Folio size paper is not available in some regions.)

Chapter 2

c Fan the stack of paper well to avoid

paper jams and misfeeds.

d Put paper in the tray, and make sure that

the paper is below the maximum paper mark (1). The side to be printed on must be face down.

f Lift up the support flap (1) to prevent

paper from sliding off the face-down output tray or remove each page as soon as it comes out of the machine.

IMPORTANT

Make sure the paper guides touch the sides of the paper so it will feed properly. If you do not do this, it may cause damage to your machine.

e Put the paper tray firmly back in the

machine. Make sure that it is completely inserted into the machine.

Loading paper and documents

Loading paper in the manual feed slot 2

You can load envelopes and special print media one at a time into this slot. Use the manual feed slot to print or copy on labels, envelopes or thicker paper.

Printing on plain paper, recycled paper or bond paper from the manual feed slot

Before loading, press the corners and sides of the envelopes to make them as flat as possible.

Note

The machine automatically turns on the Manual Feed mode when you put paper in the manual feed slot.

b Open the manual feed slot cover.

c Using both hands, slide the manual feed

slot paper guides to the width of the paper that you are going to use.

a Lift up the support flap (1) to prevent

paper from sliding off the face-down output tray or remove each page as soon as it comes out of the machine.

d Using both hands, put one piece of

paper in the manual feed slot with the print side face up until the front edge of the paper touches the paper feed roller. Wait until the machine automatically feeds the paper. When you feel the machine pull in the paper, let go.

Chapter 2

Printing on thick paper, labels, envelopes or small paper

When the back output tray is pulled down, the machine has a straight paper path from the manual feed slot through to the back of the machine. Use this paper output method when you want to print on thick paper, labels, envelopes or paper that is smaller than

4.1 × 5.8 in. (or A6 size).

Note

• Remove each printed sheet or envelope immediately to prevent a paper jam.

• The machine automatically turns on the Manual Feed mode when you put paper in the manual feed slot.

a Open the back cover (back output tray).

c Open the manual feed slot cover.

d Using both hands, slide the manual feed

slot paper guides to the width of the paper that you are going to use.

b <For printing envelopes only>

Pull down the two gray levers, one on the left-hand side and one on the right-hand side, toward you as shown in the illustration below.

Loading paper and documents

e Using both hands, put one sheet of

paper or one envelope in the manual feed slot until the front edge of the paper or envelope touches the paper feed roller. When you feel the machine pull in the paper, let go.

• Pull the paper out completely when you retry putting the paper into the manual feed.

• If you put paper or other print media in the manual feed slot before the machine is in the Ready mode, an error may occur and the machine will stop printing.

• To easily remove a small printout from the output tray, lift up the scanner by using both hands as shown in the illustration.

Note

• Put the paper into the manual feed slot with the side to be printed face up.

• Make sure that the print media is straight and in the proper position on the manual feed slot. If it is not, the paper may not be fed properly, resulting in a skewed printout or a paper jam.

• You can still use the machine while the scanner is up. To close the scanner, push it down with both hands.

• When the top cover is open, you cannot open the scanner.

• Do not put more than one sheet of paper in the manual feed slot at any one time, as it may cause a jam.

Chapter 2

Unprintable area 2

Unprintable area for copies 2

The figures below show unprintable areas.

Usage Document Size Top (1)

Bottom (1)

Left (2)

Right (2)

Copy Letter 0.16 in. (4 mm) 0.16 in. (4 mm)

A4 0.16 in. (4 mm) 0.12 in. (3 mm)

Note

This unprintable area shown above is for a single copy or a 1 in 1 copy using Letter size paper. The area that cannot be printed on will vary by paper size.

Unprintable area when printing from a computer 2

When using the printer driver the printable area is smaller than the paper size, as shown below.

Portrait Landscape

Windows® printer driver and Macintosh printer driver

BRScript Driver for Windows

and Macintosh

1 0.16 in. (4.23 mm)

2 0.16 in. (4.23 mm)

Note

The area that cannot be printed on may vary depending on the paper size and the printer driver you are using. The unprintable area shown above is for Letter size paper.

Loading paper and documents

Acceptable paper and other print media

Print quality may vary according to the type of paper you are using.

You can use the following types of print media: thin paper, plain paper, thick paper, bond paper, recycled paper, labels or envelopes.

For best results, follow the instructions below:

 Use paper made for plain paper copying.

 Use paper that is 20 to 24 lb

(75 to 90 g/m

 DO NOT put different types of paper in the

paper tray at the same time because it may cause paper jams or misfeeds.

 For proper printing, you must choose the

same paper size from your software application as the paper in the tray.

 Avoid touching the printed surface of the

paper immediately after printing.

 Use long grain paper with a neutral Ph

value, and a moisture content of approx. 5%.

Type and size of paper 2

The machine loads paper from the installed standard paper tray or manual feed slot.

Standard paper tray 2

Since the standard paper tray is a universal type, you can use any of the paper sizes (one paper type and size at a time) listed in the table in Paper capacity of the paper trays on page 16. The standard paper tray can hold up to 250 sheets of Letter/A4, Legal or

Folio size paper (20 lb or 80 g/m

). Paper can be loaded up to the maximum paper mark on the sliding paper width guide.

Manual feed slot 2

The manual feed slot can hold a sheet with a size of 3 to 8.66 in. (76.2 to 220 mm) wide and 4.57 to 16 in. (116 to 406.4 mm) long. Use the manual feed slot if you are using special paper, envelopes or labels.

The name for the paper trays in the printer driver in this Guide are as follows:

Handling and using special paper 2

The machine is designed to work well with most types of xerographic and bond paper. However, some paper variables may have an effect on print quality or handling reliability. Always test samples of paper before purchasing to ensure desirable performance. Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.

Some important guidelines when selecting paper are:

 DO NOT use inkjet paper because it may

cause a paper jam or damage your machine.

 Preprinted paper must use ink that can

withstand the temperature of the machine’s fusing process 392 degrees Fahrenheit (200 degrees centigrade).

Types of paper to avoid 2

IMPORTANT

Some types of paper may not perform well or may cause damage to your machine.

DO NOT use paper:

• that is highly textured

• that is extremely smooth or shiny

• that is curled or warped

1 0.08 in. (2 mm) or greater curl may

cause jams to occur.

• that is coated or has a chemical finish

• that is damaged, creased or folded

 If you use bond paper, paper having a

rough surface or paper that is wrinkled or creased, the paper may exhibit degraded performance.

• that exceeds the recommended weight specification in this guide

• with tabs and staples

• with letterheads using low temperature dyes or thermography

• that is multipart or carbonless

• that is designed for inkjet printing

If you use any of the types of paper listed above, they may damage your machine. This damage is not covered under any Brother warranty or service agreement.

Chapter 2

Envelopes 2

Most envelopes will be suitable for your machine. However, some envelopes may have feed and print-quality problems because of the way they have been made. A suitable envelope should have edges with straight, well-creased folds and the leading edge should not be thicker than two sheets of paper. The envelope should lie flat and not be of baggy or flimsy construction. You should buy quality envelopes from a supplier who understands that you will be using the envelopes in a laser machine.

Envelopes can only be fed from the Manual feed slot. We recommend that you print a test envelope to make sure the print results are what you want before you print or purchase a large quantity of envelopes.

Check the following:

 Envelopes should have a lengthwise

sealing flap.

 The sealing flaps should be folded crisply

and correctly (irregularly cut or folded envelopes may cause paper jams).

 Envelopes should consist of two layers of

paper in the area circled in the figure below.

Types of envelopes to avoid 2

IMPORTANT

DO NOT use envelopes:

• that are damaged, curled, wrinkled or an unusual shape

• that are extremely shiny or textured

• with clasps, staples, snaps or tie strings

• with self-adhesive closures

• that are of a baggy construction

• that are not sharply creased

• that are embossed (have raised writing on them)

• that were previously printed by a laser/LED machine

• that are pre-printed on the inside

• that cannot be arranged neatly when stacked

• that are made of paper that weighs more than the paper weight specifications for the machine

• with edges that are not straight or consistently square

• with windows, holes, cut-outs or perforations

1 Feeding direction

 Envelope joints that are sealed by the

manufacturer should be secure.

 We recommend that you do not print

within 0.6 in. (15 mm) of the edges of envelopes.

• with glue on surface as shown in figure below

• with double flaps as shown in figure below

+ 118 hidden pages

Brother MFC-9010CN User Guide

Brother numbers

Register your product

FAQs (frequently asked questions)

For Customer Service

Ordering accessories and supplies

Compilation and Publication Notice

Table of Contents

General information 1

Using the documentation

Symbols and conventions used in the documentation 1

Accessing the Software User’s Guide and Network User’s Guide

Viewing documentation 1

Viewing documentation (Windows®) 1

How to find scanning instructions 1

Software User’s Guide: 1

ScanSoft™ PaperPort™ 11SE with OCR How-to-Guides:

Viewing documentation (Macintosh) 1

How to find Network setup instructions

How to find scanning instructions 1

Software User’s Guide: 1

Presto! PageManager User’s Guide: 1

How to find Network setup instructions

Control panel overview 1

Data LED indications 1

Loading paper and documents 2

Loading paper and print media

Loading paper in the standard paper tray 2

Printing on plain paper, thin paper or recycled paper from the paper tray

Loading paper in the manual feed slot 2

Printing on plain paper, recycled paper or bond paper from the manual feed slot

Printing on thick paper, labels, envelopes or small paper

Unprintable area 2

Unprintable area for copies 2

Unprintable area when printing from a computer 2

Acceptable paper and other print media

Type and size of paper 2

Standard paper tray 2

Manual feed slot 2

The name for the paper trays in the printer driver in this Guide are as follows:

Recommended paper and print media 2

Paper capacity of the paper trays 2

Recommended paper specifications 2

Handling and using special paper 2

Types of paper to avoid 2

Envelopes 2

Types of envelopes to avoid 2