Brother MFC-9010CN User Guide

Download

USER’S GUIDE

MFC-9010CN

Version A

USA/CAN

If you need to call Customer Service

Please complete the following information for future reference:

Model Number: MFC-9010CN

Serial Number:

Date of Purchase:

Place of Purchase:

The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

http://www.brother.com/registration/

By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product

should you lose your receipt;

 may support an insurance claim by you in the event of product loss

covered by insurance; and,

 will help us notify you of enhancements to your product and special

offers.

The most convenient and efficient way to register your new product is online at http://www.brother.com/registration/

Brother numbers

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

Register your product

By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product should you lose your receipt;

 may support an insurance claim by you in the event of product loss covered by insurance; and,

 will help us notify you of enhancements to your product and special offers.

Please complete and fax the Brother Warranty Registration and Test Sheet or, for your convenience and most efficient way to register your new product, register on-line at

http://www.brother.com/registration/

FAQs (frequently asked questions)

The Brother Solutions Center is our one-stop resource for all your Multi-Function Center needs. You can download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most from your Brother product.

http://solutions.brother.com/

Note

You can check here for Brother driver updates.

To keep your machine’s performance up to date, check here for the latest firmware upgrade

(Windows

For Customer Service

In USA: 1-877-BROTHER (1-877-276-8437)

1-901-379-1215 (fax)

In Canada: 1-877-BROTHER

(514) 685-4898 (fax)

Service Center Locator (USA only)

For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437).

Service Center Locations (Canada only)

For the location of a Brother authorized service center, call 1-877-BROTHER.

Ordering accessories and supplies

For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (You can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.)

Note

In Canada, only Visa and MasterCard are accepted.

In USA: 1-877-552-MALL (1-877-552-6255)

1-800-947-1445 (fax)

http://www.brothermall.com/

In Canada: 1-877-BROTHER

http://www.brother.ca/

Description Item

Toner Cartridge <Black>

Toner Cartridge <Cyan>

Toner Cartridge <Magenta>

Toner Cartridge <Yellow>

4 pcs. Drum Unit

1 pc. Drum Unit <Black>

1 pc. Drum Unit <Color>

Waste Toner Box

Belt Unit

TN-210BK (Approx. 2,200 pages)

TN-210C (Approx. 1,400 pages)

TN-210M (Approx. 1,400 pages)

TN-210Y (Approx. 1,400 pages)

DR-210CL (Approx. 15,000 pages ea. drum unit)

DR-210CL-BK (Approx. 15,000 pages ea.)

DR-210CL-CMY (Approx. 15,000 pages ea.)

WT-200CL (Approx. 50,000 pages)

BU-200CL (Approx. 50,000 pages)

134

User’s Guide LS8315001 (English for USA and Canada)

LS8315002 (French for Canada)

Quick Setup Guide LS8431001 (English for USA and Canada)

LS8431002 (French for Canada)

A4 or Letter size single-sided pages.

Approx. cartridge yield is declared in accordance with ISO/IEC 19798.

1 page per job.

Drum life is approximate and may vary by type of use.

Notice - Disclaimer of Warranties

(USA and Canada)

BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

Compilation and Publication Notice

Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without notice.

Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

iii

Brother® Digital Color One-Year Limited Warranty and

Replacement Service (USA Only)

Who is covered:



This limited warranty (“warranty”) is given only to the original end-user/retail purchaser (referred to in this warranty as “Original Purchaser”) of the accompanying product, consumables and accessories (collectively referred to in this warranty as “this Product”).

 If you purchased a product from someone

other than an authorized Brother reseller in the United States or if the product was used (including but not limited to floor models or refurbished product), prior to your purchase you are not the Original Purchaser and the product that you purchased is not covered by this warranty.

What is covered:



This Product includes a Machine and Consumable and Accessory Items. Consumable and Accessory Items include but are not limited to Toner Cartridges, Drum Units, Belt Unit, and Waste Toner Box.

 Except as otherwise provided herein,

Brother warrants that the Machine and the accompanying Consumable and Accessory Items will be free from defects in materials and workmanship, when used under normal conditions.

 This warranty applies only to products

purchased and used in the United States. For products purchased in, but used outside, the United States, this warranty covers only warranty service within the United States (and does not include shipping outside the United States).

What is the length of the Warranty Periods:

 Machines: one year from the original

purchase date.



Accompanying Consumable and Accessory Items: 90 days from the original purchase date or the rated life of consumable, whichever comes first.

What is NOT covered:

This warranty does not cover: 1 Physical damage to this Product; 2 Damage caused by improper installation,

improper or abnormal use, misuse, neglect or accident (including but not limited to transporting this Product without the proper preparation and/or packaging);

3 Damage caused by another device or

software used with this Product (including but not limited to damage resulting from

use of non Brother Consumable and Accessory Items);

-brand parts and

4 Consumable and Accessory Items that

expired in accordance with a rated life;

5 Problems arising from other than defects in

materials or workmanship; and,

6 Normal Periodic Maintenance Items, such

as Paper Feeding Kit and Fuser Unit.

This limited warranty is VOID if this Product has been altered or modified in any way (including but not limited to attempted warranty repair without authorization from Brother and/or alteration/removal of the serial number).

What to do if you think your Product is eligible for warranty service:

Report your issue to either our Customer Service Hotline at 1-877-BROTHER (1-877276-8437) or to a Brother Authorized Service Center within the applicable warranty period. Supply Brother or the Brother Authorized Service Center with a copy of your dated bill of sale showing that this Product was purchased within the U.S. For the name of local Brother Authorized Service Center(s), call 1-877-BROTHER (1-877-276-8437) or visit www.brother-usa.com.

What Brother will ask you to do:

After contacting Brother or a Brother Authorized Service Center, you may be required to deliver (by hand if you prefer) or send the Product properly packaged, freight prepaid, to the Authorized Service Center together with a photocopy of your bill of sale.

You are responsible for the cost of shipping, packing product, and insurance (if you desire). You are also responsible for loss or damage to this Product in shipping, so we would recommend that you insure your product.

What Brother will do:

If the problem reported concerning your Machine and/or accompanying Consumable and Accessory Items is covered by this warranty and to Brother or an Authorized Service Center within the applicable warranty period, Brother or its Authorized Service Center will repair or replace the Machine and/or accompanying Consumable and Accessory Items at no charge to you for parts or labor. The decision as to whether to repair or replace the Machine and/or accompanying Consumable and Accessory Items is made by Brother in its sole discretion. Brother reserves the right to supply a refurbished or remanufactured replacement

if you first reported the problem

Brother® Digital Color One-Year Limited Warranty and

Replacement Service (USA Only)

Machine and/or accompanying Consumable and Accessory Items and use refurbished parts provided such replacement products conform to the manufacturer’s specifications for new product/parts. The repaired or replacement Machine and/or accompanying Consumable and Accessory Items will be returned to you freight prepaid or made available for you to pick up at a conveniently located Authorized Service Center.

If the Machine and/or accompanying Consumable and Accessory Items are not covered by this warranty (either stage), you will be charged for shipping the Machine and/or accompanying Consumable and Accessory Items back to you and charged for any service and/or replacement parts/products at Brother’s then current published rates.

The foregoing are your sole (i.e., only) and exclusive remedies under this warranty.

What happens when Brother elects to replace your Machine:

When a replacement Machine is authorized by Brother, and you have delivered the Machine to an Authorized Service Center, the Authorized Service Center will provide you with a replacement Machine after receiving one from Brother. If you are dealing directly with Brother’s Express Exchange Service Brother will send to you a replacement Machine shipped for receipt within two business days, with the understanding that you will, after receipt of the replacement Machine, supply the required proof of purchase information, together with the Machine that Brother agreed to replace. You are then expected to pack the Machine that Brother agreed to replace in the package from the replacement Machine and return it to Brother using the pre-paid freight bill supplied by Brother in accordance with the instructions provided by Brother. Since you will be in possession of two machines, Brother will require that you provide a valid major credit card number. Brother will issue a hold against the credit card account number that you provide until Brother receives your original Product and determines that your original Product is entitled to warranty coverage. Your credit card will be charged up to the cost of a new Product only if: (i) you do not return your original Product to Brother within five (5) business days; (ii) the problems with your original Product are not covered by the limited warranty; (iii) the proper packaging instructions are not followed and has caused damage to the product; or (iv) the warranty

period on your original Product has expired or has not been sufficiently validated with a copy of the proof of purchase (bill of sale). The replacement Machine you receive (even if refurbished or remanufactured) will be covered by the balance of the limited warranty period remaining on the original Product, plus an additional thirty (30) days. You will keep the replacement Machine that is sent to you and your original Machine shall become the property of Brother. Retain your original

Accessory Items and a copy of the return freight bill, signed by the courier.

Limitations:

Brother is not responsible for damage to or loss of any equipment, media, programs or data related to the use of this Product. Except for the repair or replacement as described above, Brother shall not be liable for any direct, indirect, incidental or consequential damages or specific relief. Because some states do not allow the exclusion or limitation of consequential or incidental damages, the above limitation may not apply to you.

THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, WHETHER EXPRESSED BY AFFIRMATION, PROMISE, DESCRIPTION, DRAWING, MODEL OR SAMPLE. ANY AND ALL WARRANTIES OTHER THAN THIS ONE, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.

 This Limited Warranty is the only warranty

that Brother is giving for this Product. It is the final expression and the exclusive and only statement of Brother’s obligations to you. It replaces all other agreements and understandings that you may have with Brother or its representatives.

 This warranty gives you certain rights and

you may also have other rights that may vary from state to state.

 This Limited Warranty (and Brother’s

obligation to you) may not be changed in any way unless you and Brother sign the same piece of paper in which we (1) refer to this Product and your bill of sale date, (2) describe the change to this warranty and (3) agree to make that change.

Important: We recommend that you keep all original packing materials, in the event that you ship this Product

BROTHER MULTIFUNCTION CENTER / FAX MACHINE

LIMITED WARRANTY

(Canada only)

Pursuant to the limited warranty of 1 year from the date of purchase for labour and parts, Brother

“

International Corporation (Canada) Ltd. (

’

replace (at Brother workmanship. This warranty applies only to products purchased and used in Canada.

This limited Warranty does not include cleaning, consumables (including, without limitation, ink cartridges, print cartridges, print rolls, thermal paper rolls, toner cartridges, drum units, OPC belts, fixing units, print heads, paper feed rollers, transfer rolls, cleaning rollers, waste toner packs, oil bottles) or damage caused by accident, neglect, misuse or improper installation or operation, any damage caused from service, maintenance, modifications, or tampering by anyone other than a Brother Authorized Service Representative, or if shipped out of the country.

The use of supplies or consumable items that are non-Brother products may void your warranty. This limited warranty ceases when this machine is rented, sold, or otherwise disposed of. Operation of the MFC/Fax machine in excess of the specifications or with the Serial Number or Rating Label removed shall be deemed abuse and all repairs thereafter shall be the sole liability of the end-user/purchaser. In order to obtain warranty service, the MFC/Fax machine must be delivered or shipped freight prepaid by the end-user/purchaser to a of Purchase in the form of a Sales Receipt.

When shipping or transporting your MFC/Fax machine, please refer to your Operation Manual for the proper packaging procedures.

For Laser and LED units: Failure to remove the Toner Cartridge (and Toner Drum Unit, waste toner packs or oil bottles on applicable models) during shipping or transport will cause severe damage to the Laser MFC/Fax machine and will void the Warranty.

For inkjet units: (When shipping your Inkjet MFC/Fax machine remove the ink cartridges and replace them with the original protective parts. If original protective parts are not available, leave ink cartridges installed. Please avoid shipping the unit without original protective parts or ink cartridges.) Damage to your print head resulting from packing the Inkjet MFC/Fax machine without the ink cartridges or the protective parts will void your warranty.

Improper packaging may cause severe damage to the machine during shipping and will void the warranty.

BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING, WITHOUT LIMITATIONS, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.

No oral or written information, advice or representation provided by Brother, its Authorized Service Centres, Distributors, Dealers, Agents or employees, shall create another warranty or modify this warranty. The warranty states Brother any failure of the MFC/Fax machine to operate properly.

Neither Brother nor anyone else involved in the development, production, or delivery of this MFC/Fax machine shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, arising from the use of or inability to use the product, even if advised by the end user/purchaser of the possibility of such damages. Since some Provinces do not allow the above limitation of liability, such limitation, may not apply to you.

This Limited Warranty gives you specific legal rights and you may also have other rights which vary from Province to Province.

Warranty Service is available at Brother Authorized Service Centres throughout Canada. For Technical Assistance or for the name and location of your nearest Authorized Service Centre call 1

Internet support: support@brother.ca or browse Brother’s Web Site www.brother.ca.

s sole discretion) this MFC/Fax machine free of charge if defective in material or

“

Brother” Authorized Service Centre, together with your Canadian Proof

Brother”), or its Authorized Service Centres, will repair or

’

s entire liability and your exclusive remedy against Brother for

877-BROTHER.

Section I General

1 General information 2

Using the documentation ....................................................................................... 2

Symbols and conventions used in the documentation ....................................2

Accessing the Software User’s Guide and Network User’s Guide ........................3

Viewing documentation ................................................................................... 3

Accessing Brother support (Windows

Control panel overview ..........................................................................................6

Data LED indications ....................................................................................... 8

2 Loading paper and documents 9

Loading paper and print media..............................................................................9

Loading paper in the standard paper tray........................................................9

Loading paper in the manual feed slot ..........................................................11

Unprintable area ............................................................................................ 14

Acceptable paper and other print media..............................................................15

Recommended paper and print media ..........................................................15

Type and size of paper..................................................................................15

Handling and using special paper .................................................................17

Loading documents ............................................................................................. 20

Using the automatic document feeder (ADF) ................................................20

Using the scanner glass ................................................................................21

) ................................................................5

3 General Setup 22

Paper settings......................................................................................................22

Paper Type....................................................................................................22

Paper Size.....................................................................................................22

Volume settings ................................................................................................... 22

Beeper volume ..............................................................................................22

Ecology features .................................................................................................. 23

Toner Save ....................................................................................................23

Sleep Time ....................................................................................................23

LCD Contrast ....................................................................................................... 23

vii

Section II Copy

4 Making copies 26

How to copy .........................................................................................................26

Copy mode ....................................................................................................26

Making a single copy .....................................................................................26

Making multiple copies ..................................................................................26

Stop copying .................................................................................................. 26

Copy options (temporary settings) .......................................................................27

Enlarging or reducing the image copied ........................................................27

Using the Options key ...................................................................................28

Improving copy quality...................................................................................29

Sorting copies using the ADF ........................................................................29

Adjusting Contrast, Color and Brightness......................................................29

Making N in 1 copies (page layout) ...............................................................30

Out of memory message ..................................................................................... 32

Section III Software

5 Software and Network features 34

How to read the HTML User’s Guide ...................................................................34

Windows

Macintosh ...................................................................................................... 34

......................................................................................................34

Section IV Appendixes

A Safety and legal 36

Choosing a location ............................................................................................. 36

To use the machine safely...................................................................................37

Important safety instructions.......................................................................... 40

Federal Communications Commission (FCC) Declaration of Conformity

(USA only) .................................................................................................42

Industry Canada Compliance Statement (Canada only) ..............................42

Disconnect device .........................................................................................43

LAN connection ............................................................................................. 43

International ENERGY STAR

Libtiff Copyright and License ...............................................................................44

Trademarks..........................................................................................................45

Qualification Statement ................................43

BOptions 46

Options ................................................................................................................46

Memory board...................................................................................................... 47

Installing extra memory ................................................................................. 47

viii

C Troubleshooting and routine maintenance 49

Troubleshooting...................................................................................................49

If you are having difficulty with your machine ................................................ 49

Improving the print quality .............................................................................54

Error and maintenance messages.......................................................................61

Document jams..............................................................................................66

Paper jams ....................................................................................................67

Routine maintenance...........................................................................................72

Cleaning the outside of the machine .............................................................72

Cleaning the scanner.....................................................................................73

Cleaning the LED heads................................................................................74

Cleaning the corona wires ............................................................................. 75

Cleaning the drum unit .................................................................................. 76

Cleaning the paper pick-up rollers.................................................................81

Calibration .....................................................................................................82

Auto Registration ........................................................................................... 82

Manual Registration.......................................................................................83

Replacing the consumable items......................................................................... 84

Replacing a Toner cartridge ..........................................................................86

Drum units ..................................................................................................... 91

Replacing the belt unit ................................................................................... 96

Replacing the waste toner box .................................................................... 100

Replacing periodic maintenance parts...............................................................105

Machine Information .......................................................................................... 105

Checking the Serial Number........................................................................ 105

Checking the Page Counters.......................................................................105

User Settings List ........................................................................................ 105

Network Configuration List ..........................................................................106

Checking the remaining life of parts ............................................................ 106

Reset functions ............................................................................................ 106

How to reset the machine............................................................................107

Packing and shipping the machine....................................................................107

D Menu and features 112

On-screen programming.................................................................................... 112

Menu table...................................................................................................112

Memory storage........................................................................................... 112

Menu keys .........................................................................................................112

How to access the menu mode ...................................................................113

Menu table.........................................................................................................114

Entering text ......................................................................................................119

E Specifications 120

General ..............................................................................................................120

Print media.........................................................................................................122

Copy .................................................................................................................. 123

Scan................................................................................................................... 124

Print ...................................................................................................................125

Interfaces ........................................................................................................... 126

Computer requirements ....................................................................................127

Consumable items ............................................................................................. 128

Ethernet wired network ...................................................................................... 129

F Glossary 131

GIndex 132

Section I

General I

General information 2 Loading paper and documents 9 General Setup 22

General information 1

Using the documentation

Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.

Symbols and conventions used in the documentation 1

The following symbols and conventions are used throughout the documentation.

Bold Bold style identifies keys on the

machine control panel or computer screen.

Italics Italicized style emphasizes an

important point or refers you to a related topic.

WARNING

Warnings tell you what to do to prevent possible personal injury.

CAUTION

Cautions specify procedures you must follow or avoid to prevent possible minor injuries.

IMPORTANT

IMPORTANT describes procedures you must follow or avoid to prevent possible machine problems or damage to other objects.

Electrical Hazard icons alert you to a possible electrical shock.

Hot Surface icons warn you not to touch machine parts that are hot.

Courier New

Courier New font identifies the messages shown on the LCD of the machine.

Notes tell you how you should respond to a situation that may arise or give tips about how the current operation works with other features.

General information

Accessing the Software User’s Guide and Network User’s Guide

This User’s Guide does not contain all the information about the machine such as how to use the advanced features of Printer, Scanner, and Network. When you are ready to learn detailed information about these operations, read the Software User’s Guide and Network User’s Guide.

Viewing documentation 1

Viewing documentation (Windows®) 1

To view the documentation, from the Start menu, point to Brother, MFC-XXXX (where XXXX is your model name) from the program group, and then click User’s Guides in HTML format.

If you have not installed the software, you can find the documentation by following the instructions below:

a Turn on your PC.

Insert the Brother CD-ROM labeled

Windows

b If the language selection screen

appears, click your language.

into your CD-ROM drive.

c If the model name screen appears, click

your model name. The CD-ROM main menu will appear.

If this window does not appear, use

Windows start.exe program from the root directory of the Brother CD-ROM.

Explorer to find and run the

d Click Documentation. e Click the documentation you want to

read:

 HTML documents (2 manuals):

Software User’s Guide and Network User’s Guide in HTML

format.

This format is recommended for viewing on your computer.

 PDF documents (4 manuals):

User’s Guide for stand-alone operations, Software User’s Guide,

Network User’s Guide and Quick Setup Guide.

This format is recommended for printing the manuals. Click to go to the Brother Solutions Center, where you can view or download the PDF documents. (Internet access and PDF Reader software are required.)

Chapter 1

How to find scanning instructions 1

There are several ways you can scan documents. You can find the instructions as follows:

Software User’s Guide: 1

 Scanning a document using the TWAIN

driver in Chapter 2

 Scanning a document using the WIA

driver (Windows Chapter 2

 Using ControlCenter3 in Chapter 3

 Network Scanning in Chapter 12

XP/Windows Vista®) in

ScanSoft™ PaperPort™ 11SE with OCR How-to-Guides:

 The complete ScanSoft™

PaperPort™ 11SE with OCR How-toGuides can be viewed from the Help selection in the ScanSoft™ PaperPort™ 11SE application.

Viewing documentation (Macintosh) 1

a Turn on your Macintosh.

Insert the Brother CD-ROM labeled Macintosh into your CD-ROM drive.

b The following window will appear.

c Double-click the Documentation icon. d Double-click your language folder. e Double-click top.html to view the

Software User’s Guide and Network User’s Guide in HTML format.

How to find Network setup instructions

Your machine can be connected to a wired network. You can find basic setup instructions in the Quick Setup Guide. For more information about network setup please see the Network User's Guide.

f Click the documentation you want to

read.

 Software User’s Guide

 Network User’s Guide

Note

The documents are also available in PDF format (4 manuals): User’s Guide for stand-alone operations, Software User’s

Guide, Network User’s Guide and Quick Setup Guide. The PDF format is

recommended for printing the manuals.

Double-click Brother Solutions Center icon to go to the Brother Solutions Center, where you can view or download the PDF documents. (Internet access and PDF Reader software are required.)

General information

How to find scanning instructions 1

There are several ways you can scan documents. You can find the instructions as follows:

Software User’s Guide: 1

 Scanning in Chapter 8

 Using ControlCenter2 in Chapter 9

 Network Scanning in Chapter 12

Presto! PageManager User’s Guide: 1

 The complete Presto! PageManager

User’s Guide can be viewed from the Help selection in the Presto! PageManager application.

How to find Network setup instructions

Accessing Brother support (Windows

You can find all the contacts you will need, such as Web support (Brother Solutions Center), Customer Service and Brother Authorized Service Centers on page i and on the Brother CD-ROM.

 Click Brother Support on the main menu.

The following screen will appear:

) 1

Your machine can be connected to a wired network. You can find basic setup instructions in the Quick Setup Guide. For more information about network setup please see the Network User's Guide.

 To access our web site

(http://www.brother.com/ Brother Home Page.

 To view all Brother Numbers, including

Customer Service numbers for the USA and Canada, click Support Information.

 To access the USA Brother online

shopping mall (http://www.brothermall.com/ additional product and service information, click Brother Mall.com.

 To access Canada’s Brother online

shopping mall (http://www.brother.ca/ additional product and services information, click Shop Online (Canada).

 For the latest news and product support

information (http://solutions.brother.com/ Brother Solutions Center.

) click

) for

), click

 To visit our web site for original/genuine

Brother supplies (http://www.brother.com/original/ Supplies Information.

To return to the main page, click Back.

Or, if you have finished, click Exit.

), click

Chapter 1

Control panel overview 1

1234

Stack Copies:01 100% Auto

nnonn

1 Copy and Print keys:

Copy keys:

Options

You can quickly and easily choose temporary settings for copying.

Enlarge/Reduce

Reduces or enlarges copies.

Quality

Lets you change the quality for the next copy.

Print keys:

Secure

You can print data saved in the memory when you enter your four-digit password. (For details about using the Secure key, see the Software User’s Guide on the CD-ROM.)

Job Cancel

Cancels a programmed print job and clears it from the machine’s memory. To cancel multiple print jobs, hold down this key until the LCD shows Job Cancel (All).

910

2 Data LED

The LED will flash depending on the machine status.

3 Error LED

Blinks in orange when the LCD displays an error or an important status message.

4LCD

Displays messages to help you set up and use your machine.

5 Clear/Back

Deletes entered data or lets you cancel the current setting.

Lets you store your settings in the machine.

Selection keys:

d or c Press to scroll backwards or forwards through

menu selections. a or b Press to scroll through the menus and options.

s:01 Auto

General information

567

6 Numeric keys

Use these keys to enter text.

7Stop/Exit

Stops an operation or exits from a menu.

8Start:

Color

Lets you start making copies in full color.

Black

Lets you start making copies in black & white.

9 Scan

Scan

Puts the machine in Scan mode. (For details about scanning, see the Software

User’s Guide on the CD-ROM.)

10 Menu

Lets you access the Menu to program your settings in this machine.

Chapter 1

Data LED indications 1

The Data LED (light emitting diode) will flash depending on the machine’s status.

LED Machine Status Description

Ready Mode The machine is ready to print, in sleep mode, there is no print

data, or the power switch is off.

Receiving Data The machine is either receiving data from the computer,

processing data in memory, or printing data.

Green

(blinking)

Green

Data Remaining in Memory

Print data remains in the machine memory.

Loading paper and documents 2

Loading paper and print media

The machine can feed paper from the standard paper tray.

When you put paper into the paper tray, note the following:

 If your application software supports

paper size selection on the print menu, you can select it through the software. If your application software does not support it, you can set the paper size in the printer driver or by using the control panel buttons.

Loading paper in the standard paper tray 2

Printing on plain paper, thin paper or recycled paper from the paper tray

a Pull the paper tray completely out of the

machine.

b While pressing the green paper-guide

release lever (1), slide the paper guides

to fit the paper size you are loading in the tray. Make sure that the guides are firmly in the slots.

Note

For Legal and Folio size paper, press the release button (1) in the bottom of the paper tray and then pull out the back of the paper tray. (Legal or Folio size paper is not available in some regions.)

Chapter 2

c Fan the stack of paper well to avoid

paper jams and misfeeds.

d Put paper in the tray, and make sure that

the paper is below the maximum paper mark (1). The side to be printed on must be face down.

f Lift up the support flap (1) to prevent

paper from sliding off the face-down output tray or remove each page as soon as it comes out of the machine.

IMPORTANT

Make sure the paper guides touch the sides of the paper so it will feed properly. If you do not do this, it may cause damage to your machine.

e Put the paper tray firmly back in the

machine. Make sure that it is completely inserted into the machine.

Loading paper and documents

Loading paper in the manual feed slot 2

You can load envelopes and special print media one at a time into this slot. Use the manual feed slot to print or copy on labels, envelopes or thicker paper.

Printing on plain paper, recycled paper or bond paper from the manual feed slot

Before loading, press the corners and sides of the envelopes to make them as flat as possible.

Note

The machine automatically turns on the Manual Feed mode when you put paper in the manual feed slot.

b Open the manual feed slot cover.

c Using both hands, slide the manual feed

slot paper guides to the width of the paper that you are going to use.

a Lift up the support flap (1) to prevent

paper from sliding off the face-down output tray or remove each page as soon as it comes out of the machine.

d Using both hands, put one piece of

paper in the manual feed slot with the print side face up until the front edge of the paper touches the paper feed roller. Wait until the machine automatically feeds the paper. When you feel the machine pull in the paper, let go.

Chapter 2

Printing on thick paper, labels, envelopes or small paper

When the back output tray is pulled down, the machine has a straight paper path from the manual feed slot through to the back of the machine. Use this paper output method when you want to print on thick paper, labels, envelopes or paper that is smaller than

4.1 × 5.8 in. (or A6 size).

Note

• Remove each printed sheet or envelope immediately to prevent a paper jam.

• The machine automatically turns on the Manual Feed mode when you put paper in the manual feed slot.

a Open the back cover (back output tray).

c Open the manual feed slot cover.

d Using both hands, slide the manual feed

slot paper guides to the width of the paper that you are going to use.

b <For printing envelopes only>

Pull down the two gray levers, one on the left-hand side and one on the right-hand side, toward you as shown in the illustration below.

Loading paper and documents

e Using both hands, put one sheet of

paper or one envelope in the manual feed slot until the front edge of the paper or envelope touches the paper feed roller. When you feel the machine pull in the paper, let go.

• Pull the paper out completely when you retry putting the paper into the manual feed.

• If you put paper or other print media in the manual feed slot before the machine is in the Ready mode, an error may occur and the machine will stop printing.

• To easily remove a small printout from the output tray, lift up the scanner by using both hands as shown in the illustration.

Note

• Put the paper into the manual feed slot with the side to be printed face up.

• Make sure that the print media is straight and in the proper position on the manual feed slot. If it is not, the paper may not be fed properly, resulting in a skewed printout or a paper jam.

• You can still use the machine while the scanner is up. To close the scanner, push it down with both hands.

• When the top cover is open, you cannot open the scanner.

• Do not put more than one sheet of paper in the manual feed slot at any one time, as it may cause a jam.

Chapter 2

Unprintable area 2

Unprintable area for copies 2

The figures below show unprintable areas.

Usage Document Size Top (1)

Bottom (1)

Left (2)

Right (2)

Copy Letter 0.16 in. (4 mm) 0.16 in. (4 mm)

A4 0.16 in. (4 mm) 0.12 in. (3 mm)

Note

This unprintable area shown above is for a single copy or a 1 in 1 copy using Letter size paper. The area that cannot be printed on will vary by paper size.

Unprintable area when printing from a computer 2

When using the printer driver the printable area is smaller than the paper size, as shown below.

Portrait Landscape

Windows® printer driver and Macintosh printer driver

BRScript Driver for Windows

and Macintosh

1 0.16 in. (4.23 mm)

2 0.16 in. (4.23 mm)

Note

The area that cannot be printed on may vary depending on the paper size and the printer driver you are using. The unprintable area shown above is for Letter size paper.

Loading paper and documents

Acceptable paper and other print media

Print quality may vary according to the type of paper you are using.

You can use the following types of print media: thin paper, plain paper, thick paper, bond paper, recycled paper, labels or envelopes.

For best results, follow the instructions below:

 Use paper made for plain paper copying.

 Use paper that is 20 to 24 lb

(75 to 90 g/m

 DO NOT put different types of paper in the

paper tray at the same time because it may cause paper jams or misfeeds.

 For proper printing, you must choose the

same paper size from your software application as the paper in the tray.

 Avoid touching the printed surface of the

paper immediately after printing.

 Use long grain paper with a neutral Ph

value, and a moisture content of approx. 5%.

Type and size of paper 2

The machine loads paper from the installed standard paper tray or manual feed slot.

Standard paper tray 2

Since the standard paper tray is a universal type, you can use any of the paper sizes (one paper type and size at a time) listed in the table in Paper capacity of the paper trays on page 16. The standard paper tray can hold up to 250 sheets of Letter/A4, Legal or

Folio size paper (20 lb or 80 g/m

). Paper can be loaded up to the maximum paper mark on the sliding paper width guide.

Manual feed slot 2

The manual feed slot can hold a sheet with a size of 3 to 8.66 in. (76.2 to 220 mm) wide and 4.57 to 16 in. (116 to 406.4 mm) long. Use the manual feed slot if you are using special paper, envelopes or labels.

The name for the paper trays in the printer driver in this Guide are as follows:

Handling and using special paper 2

The machine is designed to work well with most types of xerographic and bond paper. However, some paper variables may have an effect on print quality or handling reliability. Always test samples of paper before purchasing to ensure desirable performance. Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.

Some important guidelines when selecting paper are:

 DO NOT use inkjet paper because it may

cause a paper jam or damage your machine.

 Preprinted paper must use ink that can

withstand the temperature of the machine’s fusing process 392 degrees Fahrenheit (200 degrees centigrade).

Types of paper to avoid 2

IMPORTANT

Some types of paper may not perform well or may cause damage to your machine.

DO NOT use paper:

• that is highly textured

• that is extremely smooth or shiny

• that is curled or warped

1 0.08 in. (2 mm) or greater curl may

cause jams to occur.

• that is coated or has a chemical finish

• that is damaged, creased or folded

 If you use bond paper, paper having a

rough surface or paper that is wrinkled or creased, the paper may exhibit degraded performance.

• that exceeds the recommended weight specification in this guide

• with tabs and staples

• with letterheads using low temperature dyes or thermography

• that is multipart or carbonless

• that is designed for inkjet printing

If you use any of the types of paper listed above, they may damage your machine. This damage is not covered under any Brother warranty or service agreement.

Chapter 2

Envelopes 2

Most envelopes will be suitable for your machine. However, some envelopes may have feed and print-quality problems because of the way they have been made. A suitable envelope should have edges with straight, well-creased folds and the leading edge should not be thicker than two sheets of paper. The envelope should lie flat and not be of baggy or flimsy construction. You should buy quality envelopes from a supplier who understands that you will be using the envelopes in a laser machine.

Envelopes can only be fed from the Manual feed slot. We recommend that you print a test envelope to make sure the print results are what you want before you print or purchase a large quantity of envelopes.

Check the following:

 Envelopes should have a lengthwise

sealing flap.

 The sealing flaps should be folded crisply

and correctly (irregularly cut or folded envelopes may cause paper jams).

 Envelopes should consist of two layers of

paper in the area circled in the figure below.

Types of envelopes to avoid 2

IMPORTANT

DO NOT use envelopes:

• that are damaged, curled, wrinkled or an unusual shape

• that are extremely shiny or textured

• with clasps, staples, snaps or tie strings

• with self-adhesive closures

• that are of a baggy construction

• that are not sharply creased

• that are embossed (have raised writing on them)

• that were previously printed by a laser/LED machine

• that are pre-printed on the inside

• that cannot be arranged neatly when stacked

• that are made of paper that weighs more than the paper weight specifications for the machine

• with edges that are not straight or consistently square

• with windows, holes, cut-outs or perforations

1 Feeding direction

 Envelope joints that are sealed by the

manufacturer should be secure.

 We recommend that you do not print

within 0.6 in. (15 mm) of the edges of envelopes.

• with glue on surface as shown in figure below

• with double flaps as shown in figure below

Loading paper and documents

• with sealing flaps that have not been folded at purchase

• with sealing flaps as shown in figure below

• with each side folded as shown in figure below

If you use any of the types of envelopes listed above, they may damage your machine. This damage may not be covered under any Brother warranty or service agreement.

Occasionally you may experience paper feed problems caused by the thickness, size and flap shape of the envelopes you are using.

Labels 2

The machine will print on most types of labels designed for use with a laser machine. Labels should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit. Adhesives should not come in contact with any part of the machine, because the label stock may stick to the drum unit or rollers and cause jams and print quality problems. No adhesive should be exposed between the labels. Labels should be arranged so that they cover the entire length and width of the sheet. Using labels with spaces may result in labels peeling off and causing serious jams or print problems.

All labels used in this machine must be able to withstand a temperature of 392 degrees Fahrenheit (200 degrees centigrade) for a period of 0.1 seconds.

Label sheets should not exceed the paper weight specifications described in this User’s Guide. Labels exceeding this specification may not feed or print properly and may cause damage to your machine.

Labels must be fed from the manual feed slot only.

Types of labels to avoid 2

Do not use labels that are damaged, curled, wrinkled or an unusual shape.

IMPORTANT

Avoid feeding labels with the carrier sheet exposed because your machine will be damaged.

Chapter 2

Loading documents 2

Using the automatic document feeder (ADF) 2

The ADF can hold up to 35 pages and feeds each sheet individually. Use standard 20 lb

(80 g/m before putting them in the ADF.

Recommended environment 2

Temperature: 68 °F to 86 °F (20 to 30 °C)

Humidity: 50% - 70%

Paper: Xerox 4200 (20 lb/Letter)

• DO NOT leave thick documents on the

) paper and always fan the pages

IMPORTANT

scanner glass. If you do this, the ADF may jam.

a Unfold the ADF document output

support flap (1) and the ADF support flap (2).

b Fan the pages well. c Place your document face up, top edge

first in the ADF until the LCD display message changes and you feel it touch the feed rollers.

d Adjust the paper guides (1) to fit the

width of your document.

• DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paperclipped, pasted or taped.

• DO NOT use cardboard, newspaper or fabric.

• To avoid damaging your machine while using the ADF, DO NOT pull on the document while it is feeding.

Note

To scan documents that are not suitable for the ADF, see Using the scanner glass on page 21.

 Make sure documents with correction fluid

or written with ink are completely dry.

Loading paper and documents

Using the scanner glass 2

You can use the scanner glass to copy or scan pages of a book one page at a time.

Documents can be up to 8.5 in. wide and

11.7 in. long (215.9 mm wide and 297 mm long).

Note

To use the scanner glass, the ADF must be empty.

a Lift the document cover. b Using the document guidelines on the

left and top, place the document face down in the upper left corner of the scanner glass.

c Close the document cover.

IMPORTANT

If the document is a book or is thick do not slam the cover or press on it.

General Setup 3

Paper settings 3

Paper Type 3

Set up the machine for the type of paper you are using. This will give you the best print quality.

a Press Menu, 1, 1, 1.

Paper

1.Paper Type

b Press a or b to choose Thin, Plain,

Thick, Thicker or Recycled Paper.

Press OK.

c Press Stop/Exit.

Paper Size 3

Volume settings 3

Beeper volume 3

When the beeper is on, the machine will beep when you press a key or make a mistake. You can choose a range of volume levels, from High to Off.

a Press Menu, 1, 2.

General Setup

2.Beeper

b Press a or b to choose Off, Low, Med or

High.

Press OK.

c Press Stop/Exit.

You can use ten sizes of paper for printing copies: A4, Letter, Legal, Executive, A5, A5 L, A6, B5, B6 and Folio.

When you change the size of paper in the tray, you will also need to change the setting for paper size at the same time so your machine can fit the document.

a Press Menu, 1, 1, 2.

Paper

2.Paper Size

b Press a or b to choose A4, Letter,

Legal, Executive, A5, A5 L, A6, B5, B6 or Folio.

Press OK.

c Press Stop/Exit.

General Setup

Ecology features 3

Toner Save 3

You can save toner using this feature. When you set Toner Save to On, print appears lighter. The default setting is Off.

a Press Menu, 1, 3, 1.

Ecology

1.Toner Save

b Press a or b to choose On or Off.

Press OK.

c Press Stop/Exit.

Note

We do not recommend Toner Save for printing Photo or Gray Scale images.

LCD Contrast 3

You can change the contrast to make the LCD look lighter or darker.

a Press Menu, 1, 4.

General Setup

4.LCD Contrast

b Press a to make the LCD darker. Or,

press b to make the LCD lighter. Press OK.

c Press Stop/Exit.

Sleep Time 3

The Sleep Time setting can reduce power consumption by turning off the fuser while the machine is idle.

You can choose how long the machine must be idle before it goes into sleep mode. When the machine receives computer data or makes a copy, the timer will be reset. The default setting is 005 minutes.

While the machine is in sleep mode the LCD will display Sleep. When printing or copying in sleep mode, there will be a short delay while the fuser warms up.

a Press Menu, 1, 3, 2.

Ecology

2.Sleep Time

b Enter the length of time the machine is

idle before entering sleep mode. Press OK.

c Press Stop/Exit.

Chapter 3

Section II

Copy II

Making copies 26

Making copies 4

How to copy 4

Copy mode 4

1 Stack/Sort

2 Copy ratio and Copy layout

3 Contrast

4 Quality

5 Number of copies

Making a single copy 4

a Load your document in the ADF or on

the scanner glass.

Making multiple copies 4

a Load your document in the ADF. b Use the numeric keys to enter the

number of copies (up to 99).

c Press Black Start or Color Start.

Note

• To sort your copies, see Sorting copies using the ADF on page 29.

• If the LCD shows "Please Wait" and the machine stops copying while you are making multiple copies, please wait for 30 to 40 seconds until the machine finishes the color registrations and cleaning process of the belt unit.

Stop copying 4

b Press Black Start or Color Start.

To stop copying, press Stop/Exit.

Making copies

Copy options (temporary settings)

When you want to quickly change the copy settings temporarily for the next copy, use the temporary Copy keys. You can use different combinations.

The machine returns to its default settings one minute after copying.

Enlarging or reducing the image copied 4

You can choose the following enlargement or reduction ratios:

Press

100%*

97% LTRiA4

94% A4iLTR

To enlarge or reduce the next copy follow the instructions below:

a Load your document. b Use the numeric keys to enter the

number of copies (up to 99).

c Press Enlarge/Reduce. d Do one of the following:

 Press a or b to choose the

enlargement or reduction ratio you want.

Press OK.

 Press a or b to choose

Custom(25-400%).

Press OK.

Use the numeric keys to enter an enlargement or reduction ratio from 25% to 400%. (For example, press 53 to enter 53%.)

Press OK.

91% Full Page

85% LTRiEXE

83% LGLiA4

78% LGLiLTR

70% A4iA5

50%

Custom(25-400%)

200%

141% A5iA4

104% EXEiLTR

* The factory setting is shown in Bold with an asterisk.

Custom(25-400%) allows you to enter a ratio from 25% to 400%.

e Press Black Start or Color Start.

Note

Page Layout Options 2 in 1(P), 2 in 1(L), 4 in 1(P) or 4 in 1(L) are not available with Enlarge/Reduce.

Chapter 4

Using the Options key 4

Use the Options key to quickly set the following copy settings temporarily for the next copy.

Press

Menu selections Options Page

Press

a or b, then press OK

Stack/Sort

(appears when the document

Press a or b, then press OK

Stack*

Sort

is in the ADF)

Brightness b -onnnn+ a

b -nonnn+ a

b -nnonn+ a*

b -nnnon+ a

b -nnnno+ a

Contrast b -onnnn+ a

b -nonnn+ a

b -nnonn+ a*

b -nnnon+ a

b -nnnno+ a

Page Layout Off(1 in 1)*

2 in 1 (P)

2 in 1 (L)

4 in 1 (P)

4 in 1 (L)

The factory settings are shown in Bold with an asterisk.

Making copies

Improving copy quality 4

You can choose from a range of quality settings. The default setting is Auto.

 Auto

Auto is the recommended mode for ordinary printouts. Suitable for documents that contain both text and photographs.

 Photo

Suitable for copying photographs.

 Text

Suitable for documents containing only text.

To temporarily change the quality setting, follow the steps below:

a Load your document. b Use the numeric keys to enter the

number of copies (up to 99).

Sorting copies using the ADF4

You can sort multiple copies. Pages will be stacked in the order 1 2 3, 1 2 3, 1 2 3, and so on.

a Load your document in the ADF. b Use the numeric keys to enter the

number of copies (up to 99).

c Press Options. Press a or b to choose

Stack/Sort. Press OK.

d Press a or b to choose Stack or Sort.

Press OK.

e Press Black Start or Color Start.

Adjusting Contrast, Color and Brightness 4

c Press Quality. d Press a or b to choose Auto, Photo or

Text. Press OK.

e Press Black Start or Color Start.

To change the default setting, follow the steps below:

a Press Menu, 2, 1.

Copy

1.Quality

b Press a or b to choose the copy quality.

Press OK.

c Press Stop/Exit.

Contrast 4

Adjust the contrast to help an image look sharper and more vivid.

To temporarily change the contrast setting, follow the steps below:

a Load your document. b Use the numeric keys to enter the

number of copies (up to 99).

c Press Options.

Press a or b to choose Contrast. Press OK.

d Press a or b to increase or decrease the

contrast. Press OK.

e Press Black Start or Color Start.

Chapter 4

To change the default setting follow the steps below:

a Press Menu, 2, 3.

Copy

3.Contrast

b Press a or b to increase or decrease the

contrast. Press OK.

c Press Stop/Exit.

Brightness 4

Adjust the copy brightness to make copies darker or lighter.

To temporarily change the copy brightness setting, follow the steps below:

a Load your document.

Color saturation 4

You can change the default setting for color saturation.

To change the default setting follow the steps below:

a Press Menu, 2, 4.

Copy

4.Color Adjust

b Press a or b to choose 1.Red,

2.Green, or 3.Blue.

Press OK.

c Press a or b to increase or decrease the

color saturation. Press OK.

d Return to step b to choose the next

color. Or press Stop/Exit.

b Use the numeric keys to enter the

number of copies (up to 99).

c Press Options.

Press a or b to choose Brightness. Press OK.

d Press a to make a lighter copy or press

b to make a darker copy.

Press OK.

e Press Black Start or Color Start.

To change the default setting follow the steps below:

a Press Menu, 2, 2.

Copy

2.Brightness

b Press a to make a lighter copy or press

b to make a darker copy.

Press OK.

Making N in 1 copies (page layout) 4

You can reduce the amount of paper used when copying by using the N in 1 copy feature. This allows you to copy two or four pages onto one page, which lets you save paper.

IMPORTANT

• Please make sure the paper size is set to Letter, A4, Legal or Folio.

•(P) means Portrait and (L) means Landscape.

• You cannot use the Enlarge/Reduce setting with the N in 1 feature.

a Load your document.

c Press Stop/Exit.

b Use the numeric keys to enter the

number of copies (up to 99).

c Press Options. Press a or b to choose

Page Layout. Press OK.

Making copies

d Press a or b to choose 2in1(P),

2in1(L), 4in1(P), 4in1(L) or Off(1 in 1).

Press OK.

e Press Black Start or Color Start to

scan the page. If you placed the document in the ADF, the machine scans the pages and starts printing.

If you are using the scanner glass, go to step f.

f After the machine scans the page, press

1 to scan the next page.

Next Page?

1.Yes 2.No

g Place the next page on the scanner

glass. Press OK. Repeat steps f and g for each page of the layout.

If you are copying from the ADF: 4

Insert your document face up in the direction shown below:

 2 in 1 (P)

 2 in 1 (L)

 4 in 1 (P)

 4 in 1 (L)

h After all the pages have been scanned,

press 2 in step f to finish.

If you are copying from the scanner glass:

Insert your document face down in the direction shown below:

 2 in 1 (P)

 2 in 1 (L)

 4 in 1 (P)

 4 in 1 (L)

Chapter 4

Out of memory message

If the memory becomes full while you are making copies, the LCD message will guide you through the next step.

If you get an Out of Memory message while scanning a subsequent page, you will have the option to press Black Start or Color Start to copy the pages scanned so far, or to press Stop/Exit to cancel the operation.

To gain extra memory:

 Add optional memory. (See Memory

board on page 47.)

Section III

Software III

Software and Network features 34

Software and Network features 5

The User’s Guide on the CD-ROM includes the Software User’s Guide and Network User’s Guide for features available when connected to a computer (for example, printing and scanning). These guides have easy to use links that, when clicked, will take you directly to a particular section.

You can find information on these features:

 Printing

 Scanning

 ControlCenter3 (Windows

 ControlCenter2 (Macintosh)

 Network Printing

 Network Scanning

)

Note

See Accessing the Software User’s Guide and Network User’s Guide on page 3.

Click on the manual you want (

USER’S GUIDE GUIDE

) from the Top Menu.

NETWORK USER’S

SOFTWARE

c Click the heading you would like to view

from the list at the left of the window.

How to read the HTML User’s Guide

This is a quick reference for using the HTML User’s Guide.

Windows

Note

If you have not installed the software, see

Viewing documentation (Windows

on page 3.

a From the Start menu, point to Brother,

MFC-9010CN from the programs group, then click User’s Guides in HTML format.

)

Macintosh 5

a Make sure your Macintosh is turned on.

Insert the Brother CD-ROM into your CD-ROM drive.

b Double-click the Documentation icon.

c Double-click your language folder, and

then double-click top.html.

Click on the manual you want (

USER’S GUIDE GUIDE

heading you would like to read from the list at the left of the window.

) in the top menu, and then click the

NETWORK USER’S

SOFTWARE

Section IV

Appendixes IV

Safety and legal 36 Options 46 Troubleshooting and routine maintenance 49 Menu and features 112 Specifications 120 Glossary 131

Safety and legal A

Choosing a location A

Put your machine on a flat, level, stable surface that is free of vibration and shocks, such as a desk. Put the machine near a standard grounded AC power outlet. Choose a location where the temperature remains between 50 °F and 90.5 °F (10 °C and 32.5 °C) and the humidity is between 20% to 80% (without condensation).

WARNING

DO NOT expose the machine to direct sunlight, excessive heat, open flames, salty or corrosive gasses, moisture or dust.

DO NOT place the machine near heaters, air conditioners, refrigerators, water, chemicals or devices that contain magnets or generate magnetic fields.

CAUTION

Avoid placing your machine in a high-traffic area.

DO NOT connect your machine to an AC power outlet controlled by wall switches or automatic timers.

DO NOT connect your machine to an AC power outlet on the same circuit as large appliances or other equipment that might disrupt the power supply.

Disruption of power can delete information from the machine’s memory.

DO NOT put objects on top of the machine.

Safety and legal

To use the machine safely A

Please keep these instructions for later reference and read them before attempting any maintenance. If you do not follow these safety instructions, there is a possibility of a fire, electrical shock, burn or suffocation.

WARNING

There are high voltage electrodes inside the machine. Before you clean the inside of the machine, make sure you have unplugged the power cord from the AC power outlet. Doing this will prevent an electrical shock.

DO NOT handle the plug with wet hands. Doing this might cause an electrical shock.

Always make sure the plug is fully inserted.

This product must be installed near an AC power outlet that is easily accessible. In case of an emergency, you must unplug the power cord from the AC power outlet to shut off the power completely.

Lightning and power surges can damage this product! We recommend that you use a quality surge protection device on the AC power line, or unplug the cords during a lightning storm.

Plastic bags are used in the packing of your machine and drum units. To avoid the danger of suffocation, keep these bags away from babies and children.

DO NOT use flammable substances, any type of spray, or an organic solvent/liquid that contains alcohol or ammonia to clean the inside or outside of the machine. See Routine maintenance on page 72 for how to clean the machine.

DO NOT use a vacuum cleaner to clean up scattered toner. Doing this might cause the toner dust to ignite inside the vacuum cleaner, potentially starting a fire. Please carefully clean the toner dust with a dry, lint-free soft cloth and dispose of it according to local regulations.

This machine is heavy and weighs approximately 50 lb (22.7 kg). To prevent injuries when moving or lifting this machine, make sure to use at least two people. Be careful not to pinch your fingers when you set the machine back down.

Safety and legal

CAUTION

After you have just used the machine, some internal parts of the machine will be extremely hot. To prevent injury, when you open the top or back cover (back output tray) of the machine, DO NOT touch the shaded parts shown in the illustration.

To prevent injuries, be careful not to put your hands on the edge of the machine under the document cover, the scanner, or the top cover as shown in the illustrations.

To prevent injuries, be careful not to put your fingers in the areas shown in the illustrations.

IMPORTANT

The fuser unit is marked with a Caution label. Please DO NOT remove or damage the label.

Important safety instructions A

1 Read all of these instructions.

2 Save them for later reference.

3 Follow all warnings and instructions marked on the product.

4 Unplug this product from the wall outlet before cleaning inside of the machine. DO NOT use

liquid or aerosol cleaners. Use a dry, lint-free cloth for cleaning.

5 DO NOT place this product on an unstable cart, stand, or table. The product may fall, causing

serious damage to the product.

6 Slots and openings in the cabinet at the back or bottom are provided for ventilation. To ensure

reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed near or over a radiator or heater. This product should never be placed in a built-in installation unless adequate ventilation is provided.

7 This product should be connected to an AC power source within the range indicated on the

rating label. DO NOT connect it to a DC power source or inverter. If you are not sure, contact a qualified electrician.

8 This product is equipped with a 3-wire grounded plug. This plug will only fit into a grounded

power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, call your electrician to replace your obsolete outlet. DO NOT defeat the purpose of the grounded plug.

9 Use only the power cord supplied with this machine.

10 DO NOT allow anything to rest on the power cord. DO NOT place this product where people

can walk on the cord.

11 If an extension cord is used with this product, make sure that the total ampere ratings on the

products plugged into the extension cord DO NOT exceed the extension cord ampere rating. Also, make sure that the total of all products plugged into the AC power outlet does not exceed 15 amperes (US only).

Safety and legal

12 Use the product in a well-ventilated area.

13 The power cord, including extensions, should be no longer than 16.5 feet (5 meters).

DO NOT share the same power circuit with other high powered appliances, such as an air conditioner, copier, shredder, and so on. If you cannot avoid using the machine with these appliances, we recommend that you use a voltage transformer or a high-frequency noise filter.

Use a voltage regulator if the power source is not stable.

14 DO NOT place anything in front of the machine that will block printed pages. DO NOT place

anything in the path of printed pages.

15 Wait until pages have exited the machine before picking them up.

16 Never push objects of any kind into this product through cabinet slots, since they may touch

dangerous voltage points or short out parts resulting in the risk of fire or electric shock. Never spill liquid of any kind on the product. DO NOT attempt to service this product yourself because opening or removing covers may expose you to dangerous voltage points and other risks and may void your warranty. Refer all servicing to a Brother Authorized Service Center. For the location of your nearest Brother Authorized Service Center, please call:

In USA: 1-877-BROTHER (1-877-276-8437)

In Canada: 1-877-BROTHER

17 Unplug this product from the AC power outlet and refer all servicing to Brother Authorized

Service Personnel under the following conditions:

 When the power cord is damaged or frayed.

 If liquid has been spilled into the product.

 If the product has been exposed to rain or water.

 If the product does not operate normally when the operating instructions are followed.

Adjust only those controls that are covered by the operating instructions. Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.

 If the product has been dropped or the cabinet has been damaged.

 If the product exhibits a distinct change in performance, indicating a need for service.

18 To protect your product against power surges, we recommend the use of a power protection

device (Surge Protector).

19 To reduce the risk of fire, electric shock and injury to people, note the following:

 DO NOT use this product near appliances that use water, a swimming pool or in a wet

basement.

 DO NOT use the machine during an electrical storm (there is the remote possibility of an

electrical shock).

 DO NOT use this product in the vicinity of a gas leak.

Federal Communications Commission (FCC) Declaration of Conformity (USA only) A

Responsible Party: Brother International Corporation

100 Somerset Corporate Boulevard

Bridgewater, NJ 08807-0911 USA

TEL: (908) 704-1700

declares, that the products

Product Name: MFC-9010CN

comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

 Reorient or relocate the receiving antenna.

 Increase the separation between the equipment and receiver.

 Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

 Call the dealer or an experienced radio/TV technician for help.

IMPORTANT

• Changes or modifications not expressly approved by Brother Industries, Ltd. could void the user’s authority to operate the equipment.

• Brother cannot accept any financial or other responsibilities that may be the result of your use of this information, including direct, special or consequential damages. There are no warranties extended or granted by this document.

Industry Canada Compliance Statement (Canada only) A

This Class B digital apparatus complies with Canadian ICES–003.

Cet appareil numérique de la classe B est conforme à la norme NMB–003 du Canada.

Safety and legal

Disconnect device A

This product must be installed near an AC power outlet that is easily accessible. In case of emergencies, you must disconnect the power cord from the AC power outlet to shut off power completely.

LAN connection A

CAUTION

DO NOT connect this product to a LAN connection that is subject to over-voltages.

International ENERGY STAR® Qualification Statement A

The purpose of the International ENERGY STAR® Program is to promote the development and popularization of energy-efficient office equipment.

As an ENERGY STAR® Partner, Brother Industries, Ltd. has determined that this product meets

the ENERGY STAR

specifications for energy efficiency.

Libtiff Copyright and License A

Use and Copyright

Permission to use, copy, modify, distribute, and sell this software and its documentation for any purpose is hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in all copies of the software and related documentation, and (ii) the names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific, prior written permission of Sam Leffler and Silicon Graphics.

THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.

Safety and legal

Trademarks A

The Brother logo is a registered trademark of Brother Industries, Ltd.

Brother is a registered trademark of Brother Industries, Ltd.

Multi-Function Link is a registered trademark of Brother International Corporation.

Adobe, Flash, Illustrator, PageMaker, Photoshop, PostScript and PostScript 3 are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

Microsoft, Windows, Windows Server and Internet Explorer are registered trademarks of Microsoft Corporation in the United States and/or other countries.

Windows Vista is either a registered trademark or a trademark of Microsoft Corporation in the United States and other countries.

Apple, Macintosh, Safari and TrueType are trademarks of Apple Inc., registered in the United States and other countries.

Intel, and Pentium are trademarks of Intel Corporation in the U.S. and other countries.

AMD is a trademark of Advanced Micro Devices, Inc.

PowerPC is a registered trademark of IBM in the United States and/or other countries.

Epson is a registered trademark and FX-80 and FX-850 are trademarks of Seiko Epson Corporation.

IBM and Proprinter are either registered trademarks or trademarks of International Business Machines Corporation in the United States and/or other countries.

Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries.

All other trademarks are the property of their respective owners.

Options B

This machine has the following optional accessory. You can increase the capabilities of the machine with this item.

SO-DIMM memory

Options

Memory board B

MFC-9010CN has 64 MB of standard memory and one slot for optional memory expansion. You can expand the memory up to 576 MB by installing dual in-line memory modules (SO-DIMMs). When you add the optional memory, it increases the performance for both copier and printer operations.

In general, the machine uses industry-standard SO-DIMM with the following specifications:

Type: 144 pin and 64 bit output

CAS latency: 2

Clock frequency: 100 MHz or more

Capacity: 64, 128, 256 or 512 MB

Height: 1.25 in. (31.75 mm)

Installing extra memory B

a Turn off the machine’s power switch. b Disconnect the interface cable from the

machine, and then unplug the power cord from the AC power outlet.

Note

Be sure to turn off the machine’s power switch before you install or remove the SO-DIMM.

c Remove the plastic (1) and then

metal (2) SO-DIMM covers.

Dram Type: SDRAM 2 Bank

The following web sites sell memory modules:

http://www.crucial.com/

http://www.kingston.com/

http://goldenram.com/

http://www.buffalo-technology.com/

Note

• There might be some SO-DIMMs that will not work with the machine.

• For more information, call Brother Customer Service.

d Unpack the SO-DIMM and hold it by its

edges.

IMPORTANT

To prevent damage to the machine from static electricity, DO NOT touch the memory chips or the board surface.

e Hold the SO-DIMM by the edges and

align the notches in the SO-DIMM with the protrusions in the slot. Insert the SO-DIMM diagonally (1), then tilt it toward the interface board until it clicks into place (2).

f Put the metal (2) and then the plastic (1)

SO-DIMM covers back on.

g Plug the machine’s power cord back into

the AC power outlet first, and then connect the interface cable.

h Turn on the machine’s power switch.

Note

To make sure that you have installed the SO-DIMM properly, you can print the user settings page that shows the current memory size. (See User Settings List on page 105.)

Troubleshooting and routine

maintenance

Troubleshooting C

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

If you are having difficulty with your machine C

If you think there is a problem, check the chart below and follow the troubleshooting tips. You can solve most problems by yourself.

If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/

Copy difficulties

Difficulties Suggestions

Vertical black line appears in copies.

Copies are blank. Make sure you are loading the document properly. (See Using the automatic

Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip, or the corona wire is dirty. (See Cleaning the scanner on page 73 and

Cleaning the corona wires on page 75.)

document feeder (ADF) on page 20 or Using the scanner glass on page 21.)

Printing difficulties

Difficulties Suggestions

No printout.  Check that the machine is plugged in and the power switch is turned on.

 Check that the toner cartridge and drum unit are installed properly. (See

Replacing the drum units on page 93.)

 Check the interface cable connection on both the machine and your computer.

(See the Quick Setup Guide.)

 Check that the correct printer driver has been installed and chosen.

 Check to see if the LCD is showing an error message. (See Error and

maintenance messages on page 61.)

 Check that the machine is online: (Windows Vista

Control Panel, Hardware and Sound, and then Printers. Right-click Brother MFC-9010CN Printer. Make sure that Use Printer Offline is

unchecked. (Windows button and choose Printers and Faxes. Right-click Brother MFC-9010CN

Printer. Make sure that Use Printer Offline is unchecked. (Windows Click the Start button and choose Settings and then Printers. Right-click Brother MFC-9010CN Printer. Make sure that Use Printer Offline is unchecked.

XP and Windows Server® 2003) Click the Start

) Click the Start button,

2000)

Printing difficulties (continued)

Difficulties Suggestions

The machine prints unexpectedly or it prints garbage.

The machine prints the first couple of pages correctly, then some pages have text missing.

The headers or footers appear when the document displays on the screen but they do not show up when it is printed.

The machine is not printing or has stopped printing.

 Pull out the paper tray and wait until the machine stops printing. Then turn off

the machine’s power switch and disconnect from the power for several minutes.

 Check the settings in your application to make sure it is set up to work with

your machine.

 Check the settings in your application to make sure that it is set up to work with

your machine.

 Your computer is not recognizing the machine’s input buffer’s full signal. Make

sure that you connected the interface cable correctly. (See the Quick Setup Guide.)

There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this. (See Unprintable area on page 14.)

Press Job Cancel.

As the machine cancels the job and clears it from the memory it may produce an incomplete printout.

Scanning difficulties

Difficulties Suggestions

TWAIN errors appear while scanning.

OCR does not work. Try increasing the scanning resolution.

Network scanning does not work. See Network difficulties on page 52.

Make sure that the Brother TWAIN driver is chosen as the primary source. In PaperPort driver.

™ 11SE, click File, Scan or Get Photo and choose the Brother TWAIN

Software difficulties

Difficulties Suggestions

Cannot install software or print.

Cannot perform ‘2 in 1’ or ‘4 in 1’ printing.

The machine does not print from

Adobe

Illustrator®.

Run the Repair MFL-Pro Suite program on the CD and reinstall the software.

Check that the paper size setting in the application and in the printer driver are the same.

Try to reduce the print resolution. (See Advanced tab in the Software User’s Guide on the CD

-ROM.)

-ROM. This program will repair

Paper handling difficulties

Difficulties Suggestions

The machine does not load paper.

 If there is no paper, load a new stack of paper into the paper tray.

Troubleshooting and routine maintenance

The LCD shows No Paper or a Paper Jam message.

The machine does not feed paper from the manual feed slot.

How do I print on envelopes? You can load envelopes from the manual feed slot. Your application must be set

What paper can I use? You can use thin paper, plain paper, thick paper, bond paper, recycled paper,

There is a paper jam. Clear the jammed paper. (See Paper jams on page 67.)

 If there is paper in the paper tray, make sure it is straight. If the paper is curled,

you should straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back into the paper tray.

 Reduce the amount of paper in the paper tray, and then try again.

 Make sure that manual feed mode is not chosen in the printer driver.

 Clean the paper pick-up roller. See Cleaning the paper pick-up rollers

on page 81.

 If the LCD shows the Paper Jam message and you still have a problem, see

Paper jams on page 67.

 Make sure that Manual is chosen in the printer driver.

 Make sure the paper or print media is loaded properly in the manual feed slot.

See Loading paper in the manual feed slot on page 11.

up to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your application. (See your application’s manual for more information.)

envelopes and labels that are made for laser machines. (For details, see Acceptable paper and other print media on page 15.)

Print quality difficulties

Difficulties Suggestions

Printed pages are curled.  Low quality thin or thick paper or not printing on the recommended side of the

paper could cause this problem. Try turning over the stack of paper in the paper tray.

 Make sure that you choose the Paper Type that suits the print media type you

are using. (See Acceptable paper and other print media on page 15.)

Printed pages are smeared. The Paper Type setting may be incorrect for the type of print media you are using,

or the print media may be too thick or have a rough surface. (See Acceptable

paper and other print media on page 15 and Basic tab in the Software User’s Guide on the CD-ROM.)

Printouts are too light.  If this problem occurs when making copies, turn Toner Save mode to Off in

the machine menu settings. (See Toner Save on page 23.)

 Set Toner Save mode to Off in the Advanced tab in the printer driver. (See

Advanced tab in the Software User’s Guide on the CD-ROM.)

 In the Basic tab of the printer driver, click the Settings button and check the

Enhance Black Printing check box.

Network difficulties

Difficulties Suggestions

Cannot print over a wired Network. If you are having Network problems see the Network User’s Guide on the

CD-ROM for more information.

Make sure your machine is powered on and is on-line and in the Ready mode. Print the Network Configuration list to see your current Network settings. (See Network Configuration List on page 106.) Reconnect the LAN cable to the hub to verify that the cable and network connections are good. If possible, try connecting the machine to a different port on your hub using a different cable. If the connections are good, the lower LED of the back panel of the machine will be green.

The network scanning feature does not work.

The network printing feature does not work.

(Windows network connection. Follow the instructions below to configure Windows

Firewall. If you are using other personal firewall software, see the User’s Guide for your software or contact the software manufacturer.

(Windows

) The firewall setting on your PC may be rejecting the necessary

XP SP2)

a Click the Start button, Control Panel, Network and Internet

Connections and then Windows Firewall. Make sure that Windows Firewall on the General tab is set to On.

b Click the Advanced tab and Settings...

c Click the Add button. d To add port 54925 for network scanning, enter the information below:

1. In Description of service: Enter any description, for example “Brother Scanner”.

2. In Name or IP address (for example 192.168.0.12) of the computer hosting this service on your network: Enter “Localhost”.

3. In External Port number for this service: Enter “54925”.

4. In Internal Port number for this service: Enter “54925”.

5. Make sure UDP is chosen.

6. Click OK.

e If you still have trouble with your network connection, click the Add button. f To add port 137 for network scanning and network printing, enter the

information below:

1. In Description of service: Enter any description, for example “Brother network scanning”.

2. In Name or IP address (for example 192.168.0.12) of the computer hosting this service on your network: Enter “Localhost”.

3. In External Port number for this service: Enter “137”.

4. In Internal Port number for this service: Enter “137”.

5. Make sure UDP is chosen.

6. Click OK.

g Make sure that the new setting is added and is checked, and then click

OK.

Network difficulties (continued)

Difficulties Suggestions

The network scanning feature does not work.

The network printing feature does not work.

(Windows Vista

a Click the Start button, Control Panel, Network and Internet, Windows

Firewall and click Change settings.

Troubleshooting and routine maintenance

)

(continued)

Your computer cannot find your machine.

b When the User Account Control screen appears, do the following.

 Users who have administrator rights: Click Continue.

 For users who do not have administrator rights: Enter the

administrator password and click OK.

c Make sure that Windows Firewall on the General tab is set to On. d Click the Exceptions tab. e Click the Add port... button. f To add port 54925 for network scanning, enter the information below:

1. In Name: Enter any description. (for example “Brother Scanner”)

2. In Port number: Enter “54925”.

3. Make sure UDP is chosen. Then click OK.

g Make sure that the new setting is added and is checked, and then click

OK.

h If you still have trouble with your network connection such as network

scanning or printing, check File and Printer Sharing box in the Exceptions tab and then click OK.

(Windows

network connection. (For details, see the instructions above.)

) The firewall setting on your PC may be rejecting the necessary

(Macintosh) Re-select your machine in the Device Selector application located

in Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from the Model pop-up menu of ControlCenter2.

Other

Difficulties Suggestions

The machine will not turn on. Adverse conditions on the power connection (such as lightning or a power surge)

may have triggered the machine’s internal safety mechanisms. Turn the machine off and unplug the power cord. Wait for ten minutes, then plug in the power cord and turn the machine on.

If the problem is not solved, turn off the machine. Plug the power cord into a different known working outlet and turn on the machine.

Improving the print quality C

If you have a print quality problem, print a test page first (Menu, 3, 2, 3). If the printout looks good, the problem is probably not the machine. Check the interface cable connections or try printing a different document. If the printout or test page printed from the machine has a quality problem, check the following steps first. And then, if you still have a print quality problem, check the chart below and follow the recommendation.

a Check that you use the paper that meets our specifications. (See Acceptable paper and other

print media on page 15.)

Note

To get the best print quality, we suggest using the recommended paper. (See Recommended paper and print media on page 15.)

b Check that the drum units and toner cartridges are installed properly.

Examples of poor print quality

White lines, bands or ribbing across the page

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Colors are light or unclear on the whole page

Recommendation

 Put in a new drum unit. (See Replacing the drum units on page 93.)

To identify the color of the drum unit, visit us at http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 Make sure Toner Save mode is off in the control panel of the machine

or the printer driver.

 Make sure that you choose the proper media type in the printer driver

or in the machine's Paper Type menu setting. (See Acceptable paper and other print media on page 15 and Basic tab in the Software User's Guide on the CD-ROM.)

 Shake all four toner cartridges gently.

 Wipe the windows of all four LED heads with a dry lint free soft cloth.

(See Cleaning the LED heads on page 74.)

Troubleshooting and routine maintenance

Examples of poor print quality

White streaks or bands down the page

Colored streaks or bands down the page

Recommendation

 Wipe the windows of all four LED heads with a dry lint free soft cloth.

(See Cleaning the LED heads on page 74.)

 Clean all four drum units. (See Cleaning the drum unit on page 76.)

 Identify the missing color and put in a new toner cartridge. (See

Replacing a Toner cartridge on page 86.) To identify the color of the toner cartridge, visit us at http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 Clean all four corona wires (one for each color) inside the drum unit

by sliding the green tab. (See Cleaning the corona wires on page 75.)

 Make sure the corona wire cleaners are at their home positions (a).

Vertical streaks in a light background

 Clean the scanner glass and scanner glass strip. (See Cleaning the

scanner on page 73.)

 Replace the toner cartridge that matches the color of the streak or

band. (See Replacing a Toner cartridge on page 86.) To identify the color of the toner cartridge, visit us at http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 Put in a new drum unit. (See Replacing the drum units on page 93.)

To identify the color of the drum unit, visit us at http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 Wipe the windows of all four LED heads with a dry lint free soft cloth.

(See Cleaning the LED heads on page 74.)

Examples of poor print

Recommendation

quality

Colored lines across the page  If colored lines appear at 1.2 in. (30 mm) intervals, replace the toner

cartridge that matches the color of the line. (See Replacing a Toner

cartridge on page 86.)

 If colored lines appear at 3.7 in. (94 mm) intervals, put in a new drum

unit that matches the color of the line. (See Replacing the drum units on page 93.)

White spots or hollow print

Completely blank or some colors are missing

Colored spots at 94 mm

94 mm (3.7 in.) 94 mm (3.7 in.)

 If the problem is not solved after printing a few pages, the drum unit

may be stained. Clean all four drum units. (See Small spots on the printed pages in Cleaning the drum unit on page 76.)

 Make sure that the media type settings in the printer driver and in the

machine's Paper Type menu matches the type of paper you are using. (See Acceptable paper and other print media on page 15 and Basic tab in the Software User's Guide on the CD-ROM.)

 Check the machine

’s environment. Conditions such as high humidity

can cause white spots or hollow print. (See Choosing a location on page 36.)

 Put in a new toner cartridge. (See Replacing a Toner cartridge

on page 86.) To identify the color of the toner cartridge, visit us at http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 Put in a new drum unit. (See Replacing the drum units on page 93.)

To identify the color of the drum unit, visit us at http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 If the problem is not solved after printing a few pages, the drum unit

may have glue from a label stuck on the drum surface. Clean the drum unit. (See Large spots on the printed pages on page 78.)

 Put in a new drum unit. (See Replacing the drum units on page 93.)

To identify the color of the drum unit, visit us at http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

Colored spots at 30 mm

30 mm (1.2 in.) 30 mm (1.2 in.)

 Identify the color causing the problem and put in a new toner

cartridge. (See Replacing a Toner cartridge on page 86.) To identify the color of the toner cartridge, visit us at http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

Troubleshooting and routine maintenance

Examples of poor print quality

Toner scatter or toner stain

The color of your printouts is not what you expected

Recommendation

 Check the machine’s environment. Conditions such as high humidity

and high temperatures may cause this print quality problem. (See Choosing a location on page 36.)

 Identify the color causing the problem and put in a new toner

cartridge. (See Replacing a Toner cartridge on page 86.) To identify the color of the toner cartridge, visit us at http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 If the problem continues, put in a new drum unit. (See Replacing the

drum units on page 93.)

To identify the color of the drum unit, visit us at http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 Make sure Toner Save mode is off in the control panel of the machine

or the printer driver.

 Perform the calibration. (See Calibration on page 82.)

 Adjust the color by using the custom setting in the driver and by using

the control panel of the machine. Colors the machine can print and colors you see on a monitor are different. The machine may not be able to reproduce the colors on your monitor.

 If colors appear in the printed gray areas, make sure there is a check

in the Improve Gray Color check box of the printer driver. (See Basic

tab for Windows

printer driver, Advanced tab for Macintosh printer driver or Printer Features for Macintosh BR-Script printer driver in the Software User's Guide on the CD-ROM.)

 If shaded areas look dull, remove the check from the Improve Gray

Color check box.

 If a printed black graphic is too light, choose Enhance Black Printing

mode in the printer driver. (See Settings Dialog for Windows driver, Advanced options for Windows

BR-Script printer driver, Print

printer

Settings for Macintosh printer driver or Printer Features for Macintosh BR-Script printer driver in the Software User's Guide on the CD-ROM.)

 Identify the color causing the problem and put in a new toner

cartridge. (See Replacing a Toner cartridge on page 86.) To identify the color of the toner cartridge, visit us at http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 Identify the color causing the problem and put in a new drum unit.

(See Replacing the drum units on page 93.) To identify the color of the drum unit, visit us at http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

Examples of poor print quality

Recommendation

All one color

Color misregistration

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopq rstuvwx yz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopq rstuvwx yz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopq rstuvwx yz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopq rstuvwx yz.

Uneven density appears periodically across the page

 Identify the color causing the problem and put in a new drum unit.

(See Replacing the drum units on page 93.) To identify the color of the drum unit, visit us at http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 Make sure that the machine is on a solid level surface.

 Perform the auto color registration using the control panel (see Auto

Registration on page 82) or perform the manual color registration using the control panel (see Manual Registration on page 83).

 Identify the color causing the problem and put in a new drum unit.

(See Replacing the drum units on page 93.) To identify the color of the drum unit, visit us at http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 Put in a new belt unit. (See Replacing the belt unit on page 96.)

 Perform the calibration. (See Calibration on page 82.)

 Adjust the contrast or brightness when you are in copy mode. (See

Adjusting Contrast, Color and Brightness on page 29.)

 Identify the color that is uneven and put in a new toner cartridge for

that color. (See Replacing a Toner cartridge on page 86.) To identify the color of the toner cartridge, visit us at http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 Identify the color that is uneven and put in a new drum unit. (See

Replacing the drum units on page 93.) To identify the color of the drum unit, visit us at http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

Thin lines do not print  Make sure Toner Save mode is off in the control panel of the machine

or the printer driver.

 Change the print resolution.

 If you use Windows

printer driver, choose Improve pattern printing or Improve Thin Line in Settings of Basic tab. (See Settings Dialog in the Software User's Guide on the CD

-ROM.)

Troubleshooting and routine maintenance

Examples of poor print quality

Wrinkle

Offset image

Recommendation

 Change to the recommended type of paper.

 Make sure that the back cover is closed properly.

 Make sure that two gray levers inside the back cover are in the up

position.

 Make sure that the media type settings in the printer driver and in the

machine’s Paper Type menu matches the type of paper you are using. (See Acceptable paper and other print media on page 15 and Basic tab in the Software User's Guide on the CD-ROM.)

 Make sure that the media type settings in the printer driver and in the

machine's Paper Type menu matches the type of paper you are using. (See Acceptable paper and other print media on page 15 and Basic tab in the Software User's Guide on the CD-ROM.)

 Make sure that two gray levers inside the back cover are in the up

position.

 Check the machine

’s environment. Conditions such as dry and low

temperatures may cause this print quality problem. (See Choosing a location on page 36.)

 Identify the color causing the problem and put in a new drum unit.

(See Replacing the drum units on page 93.) To identify the color of the drum unit, visit us at http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

Poor fixing

 Make sure that the media type settings in the printer driver and in the

machine's Paper Type menu matches the type of paper you are using. (See Acceptable paper and other print media on page 15 and Basic tab in the Software User's Guide on the CD-ROM.)

 Make sure that two gray levers inside the back cover are in the up

position.

 Choose Improve Toner Fixing mode in the printer driver. (See Other

Print Options (For Windows

Windows

BR-Script printer driver), Print Settings (For Macintosh

printer driver), Advanced options (For

printer driver) or Printer Features (For Macintosh BR-Script printer driver) in the Software User's Guide on the CD-ROM.) If this selection does not provide enough improvement, select

Thicker paper in Media Type settings.

Examples of poor print quality

Recommendation

Curled or wavy

Uneven density or faded

 Choose Reduce Paper Curl mode in the printer driver when you do

not use our recommended paper. (See Other Print Options (For

Windows

-Script printer driver), Print Settings (For Macintosh printer driver)

printer driver), Advanced options (For Windows®

or Printer Features (For Macintosh BR-Script printer driver) in the Software User's Guide on the CD-ROM.)

 If you do not use the machine often, the paper may have been in the

paper tray too long. Turn over the stack of paper in the paper tray. Also, fan the paper stack and then rotate the paper 180° in the paper tray.

 Store the paper where it will not be exposed to avoid high

temperatures and high humidity.

 Fully open the top cover and then close it again.

Envelope creases

Make sure that the envelope lever is pulled down when you are printing envelopes.

EFGHIJKLMN

ABCDEFG

Troubles hooting a n d rou tine m a inten a nce

Error and maintenance messages C

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below.

You can correct most errors and perform routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:

Visit us at http://solutions.brother.com/

Error Message Cause Action

Belt End Soon The belt unit is near the end of its

life.

Calibrate Calibration failed. Press Black Start or Color Start and try it

Cartridge Error Put the Black (K) Toner Cartridge back

in.

The toner cartridge color with the problem is shown in the message.

The toner cartridge is not installed properly.

Buy a new belt unit before you get a Replace Belt message.

again.

 Turn off the machine. Wait a few

seconds, then turn it on again.

 Identify the color causing the problem

and put in a new drum unit. (See Replacing the drum units on page 93.) To identify the color of the drum unit, visit us at http://solutions.brother.com/ our FAQs and troubleshooting tips.

 Put in a new belt unit. (See Replacing the

belt unit on page 96.)

 Put in a waste toner box. (See Replacing

the waste toner box on page 100.)

 If the problem continues, call your dealer

or Brother Customer Service.

Take out the drum unit and toner cartridge assembly for the toner color that is indicated on the LCD. Remove the toner cartridge and then re-install it in the drum. Put the drum unit and toner cartridge assembly back into the machine again.

to view

Error Message Cause Action

Cooling Down

Wait for a while

The temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD shows Cooling Down, and Wait for a while.

Cover is Open The ADF cover is not closed

completely.

The top cover is not closed completely.

Cover is Open The fuser cover is not closed

completely or paper was jammed in the back of the machine when you turned on the power.

DIMM Error The DIMM is not installed

correctly. Or the DIMM is broken.

Make sure that you can hear the fan in the machine spinning and that the exhaust outlet is not blocked by something.

If the fan is spinning, remove any obstacles that surround the exhaust outlet, and then leave the machine turned on but do not use it for several minutes.

If the fan is not spinning, disconnect the machine from the power for several minutes, then reconnect it.

Close the ADF cover of the machine, then press Stop/Exit.

Close the top cover of the machine.

 Close the fuser cover of the machine.

 Make sure paper is not jammed inside

the back of the machine, and then close the fuser cover and press Black Start or Color Start.

Turn off the machine. Re-install the DIMM correctly. Wait a few seconds, and then turn it on again. If this error message appears again, replace the DIMM with a new one. (See Installing extra memory on page 47.)

Document Jam The document was not inserted

or fed properly, or the document scanned from the ADF was too long.

Drum Error The corona wire on the drum unit

needs to be cleaned.

It is time to replace the drum units.

Drums End Soon The drum unit is near the end of

its life.

Drum End Soon(X)

The drum unit for the color indicated on the LCD is near the end of its life.

Fuser Error The temperature of fuser unit

does not rise at a specified temperature within specified time.

The fuser unit is too hot.

See Document jams on page 66 or Using the automatic document feeder (ADF) on page 20.

Clean the corona wire on the drum unit. (See Cleaning the corona wires on page 75.)

Replace the drum unit with a new one for the color that is indicated on the LCD. (See Replacing the drum units on page 93.)

Buy new drum units before you get a Replace Drums message.

Buy new drum unit for the color indicated on the LCD before you get a

Replace Drum(X)

message.

Turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on.

Troubleshooting and routine maintenance

Error Message Cause Action

Init Unable XX The machine has a mechanical

problem.

Jam Inside The paper is jammed inside the

machine.

Jam Rear The paper is jammed in the back

of the machine.

Jam Tray The paper is jammed in the paper

tray of the machine.

No Belt Unit The belt unit is not installed

properly.

No Paper The machine is out of paper or

paper is not properly loaded in the paper tray.

Do one of the following:

 Disconnect the machine from the power

for several minutes, then reconnect it.

 If the problem continues, call Brother

Customer Service.

(See Paper jams on page 67.)

Re-install the belt unit. (See Replacing the belt unit on page 96.)

Do one of the following:

 Refill the paper in the paper tray and

press Black Start or Color Start or put the paper in the manual feed slot.

 Remove the paper and load it again.

Then press Black Start or Color Start.

 If the problem is not solved, the paper

pick-up roller may be stained. Clean the paper pickup roller. (See Cleaning the paper pick-up rollers on page 81.)

No Toner The toner cartridge or the drum

unit and toner cartridge assembly is not installed properly.

No Waste Toner The waste toner box is not

installed properly.

Out of Memory The machine’s memory is full. Copy operation in progress

Re-install the toner cartridge or the drum unit that is indicated on the LCD.

Re-install the waste toner box. (See Replacing the waste toner box on page 100.)

Do one of the following:

 Press Black Start or Color Start to copy

the scanned pages.

 Press Stop/Exit and wait until the other

operations in progress finish, and then try again.

 Clear the data from the memory. (See

Out of memory message on page 32.)

Print operation in process

Reduce print resolution. (See Advanced tab in the Software User’s Guide on the CD-ROM.)

Error Message Cause Action

Print Unable XX The machine has a mechanical

problem.

Do one of the following:

 Disconnect the machine from the power

for several minutes, then reconnect it.

 If the problem continues, call Brother

Customer Service.

Print Unable 1A One of the issues that can cause

this error is that condensation may form inside the machine after a room temperature change.

Turn the power switch off and fully open the top cover. Leave the machine off and open for 30 minutes to remove any condensation from inside the machine, then close the top cover and turn it on again. If this does not clear the error, call Brother Customer Service.

Registration Registration failed. Press Black Start or Color Start and try

again.

Do one of the following:

 Turn off the machine’s power switch.

Wait a few seconds, then turn it on again.

 Try Manual Registration, Menu, 3, 7.

(See Manual Registration on page 83.)

 Put in a new belt unit. (See Replacing the

belt unit on page 96.)

 If the problem continues, call Brother

Customer Service.

Replace Belt It is time to replace the belt unit. Replace the belt unit. (See Replacing the

belt unit on page 96.)

Replace Drums It is time to replace the drum

units.

The drum unit counter was not reset when a new drum was installed.

Replace Drum(X)

It is time to replace the drum unit for the indicated color.

Replace the drum units.

(See Replacing the drum units on page 93.)

Reset the drum unit counter.

(See Resetting the drum counter on page 96.)

Replace the drum unit for the color indicated on the LCD.

(See Replacing the drum units on page 93.)

Replace Fuser It is time to replace the fuser unit. Call Brother Customer Service or a Brother

Authorized Service Center to replace the fuser unit.

To replace Fuser Unit call Brother Customer Service at:

1-877-BROTHER (1-877-276-8437) (in USA) 1-877-BROTHER (in Canada)

or to locate a Brother Authorized Service Center, visit us at:

http://www.brother-usa.com/service/

Troubleshooting and routine maintenance

Error Message Cause Action

Replace PF Kit It is time to replace the paper

feeding kit.

Replace Toner The toner cartridge is at the end

of its life.

Replace WT Box It is time to replace the waste

toner box.

Scan Unable XX The machine has a mechanical

problem.

Call Brother Customer Service or a Brother Authorized Service Center to replace the PF Kit.

To replace PF Kit call Brother Customer Service at:

1-877-BROTHER (1-877-276-8437) (in USA) 1-877-BROTHER (in Canada)

or to locate a Brother Authorized Service Center, visit us at:

http://www.brother-usa.com/service/

Replace the toner cartridge for the color indicated on the LCD. (See Replacing a Toner cartridge on page 86.)

Replace the waste toner box. (See Replacing the waste toner box on page 100.)

Do one of the following:

 Disconnect the machine from the power

for several minutes, then reconnect it.

 If the problem continues, call Brother

Customer Service.

Short paper The paper size detected is

shorter than the paper size defined in the print job and the paper size being used requires the back cover to be open.

Size mismatch The paper in the tray is not the

correct size.

Small paper The paper size defined in the

printer driver requires the back cover to be open.

Toner Low The toner cartridge is near the

end of its life.

WT Box End Soon The waste toner box is almost full. Buy a new waste toner box before you get a

(X) shows the toner cartridge or drum unit color that is near the end of its life. (K)=Black, (Y)=Yellow, (M)=Magenta, (C)=Cyan.

Open the back cover (back output tray) and remove any printed pages. Leave the back cover open and press Black Start or Color Start.

Load the correct size of paper in the tray and set the “Paper Size” (Menu, 1, 1, 2 (See Paper Size on page 22)).

Open the back cover (back output tray) and press Black Start or Color Start. (See

Printing on thick paper, labels, envelopes or small paper on page 12.)

Buy a new toner cartridge for the color that is indicated on the LCD before you get a Replace Toner message.

Replace WT Box message.

Document jams C

If the document is jammed, follow the steps below.

Document is jammed under the document cover

a Take out any paper from the ADF that is

not jammed.

IMPORTANT

After removing a jammed document, check that no paper scraps are left in the machine that could cause another jam.

Document is jammed in the top of the ADF unit

a Take out any paper from the ADF that is

not jammed.

b Open the ADF cover. c Pull the jammed document out to the

left.

b Lift the document cover. c Pull the jammed document out to the

right.

d Close the document cover.

d Close the ADF cover. e Press Stop/Exit.

e Press Stop/Exit.

Document is jammed at the output tray

a Take out any paper from the ADF that is

not jammed.

b Pull the jammed document out to the

right.

c Press Stop/Exit.

Troubleshooting and routine maintenance

Paper jams C

To clear paper jams, please follow the steps in this section.

IMPORTANT

Please confirm that you have installed all toner cartridges and drum units in the machine. Failure to install these items or improper installation may cause a paper jam in your Brother machine.

Note

If the error message remains, open and close the top cover and fuser cover firmly to reset the machine.

Note

The LCD names for the paper trays are as follows:

Paper is jammed in the Paper Tray C

If the LCD shows Jam Tray, follow these steps:

a Pull the paper tray completely out of the

machine.

b Use both hands to slowly pull out the

jammed paper.

• Standard paper tray: Tray

• Manual Feed Slot: Manual Feed

IMPORTANT

If the paper cannot easily be removed in this direction, stop and follow the instructions for Paper is jammed inside the machine on page 70.

Note

Pulling out the jammed paper downwards allows you to remove the paper easier.

c Make sure the paper is below the

maximum paper mark (b) of the paper tray. While pressing the green paperguide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots. (See Loading paper in the standard paper tray on page 9.)

d Put the paper tray firmly back in the

machine.

e Press Black Start or Color Start to

resume printing.

Paper is jammed at the output paper tray

When the paper is jammed at the output paper tray, follow these steps:

a Open the scanner using both hands.

b Press down the green lever and remove

the paper.

c Push the scanner down with both hands

to close it.

Note

When the top cover is open, you cannot open the scanner.

Troubleshooting and routine maintenance

Paper is jammed at the back of the machine

If the LCD shows Jam Rear, a paper jam occurred behind the face-up output tray. Follow these steps:

a Turn off the machine's power switch.

Disconnect all cables, and then unplug the power cord from the AC power outlet.

b Open the back cover.

c Push down and pull the green tabs at

the left and right hand sides toward you and fold down the fuser cover (1).

d Using both hands, gently pull the

jammed paper out of the fuser unit.

CAUTION

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait at least 10 minutes for the machine to cool down before continuing to the next step.

e Close the fuser cover (1).

f Fully close the back cover.

g Plug the machine’s power cord back into

the AC power outlet first, and reconnect all cables. Turn on the machine’s power switch.

Paper is jammed inside the machine C

If the LCD shows Jam Inside, follow these steps:

a Turn off the machine’s power switch.

Disconnect all cables, and then unplug the power cord from the AC power outlet. Leave the machine turned off for 10 minutes to cool down.

b Fully open the top cover by lifting up on

the handle (1).

c Take out all the drum unit and toner

cartridge assemblies. Repeat this for all the drum unit and toner cartridge assemblies.

IMPORTANT

CAUTION

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait at least 10 minutes for the machine to cool down before continuing to the next step.

IMPORTANT

When the scanner is open, you cannot open the top cover.

• We recommend that you place the drum unit and toner cartridge assemblies on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

Troubleshooting and routine maintenance

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

e Slide each drum unit and toner cartridge

assembly into the machine. Make sure that you match the toner cartridge color to the same color label on the machine. Repeat this for all the drum unit and toner cartridge assemblies.

d Pull out the jammed paper slowly.

C-Cyan M-Magenta Y-Yellow K-Black

f Close the top cover. g Plug the machine’s power cord back into

the AC power outlet first, and reconnect all cables. Turn on the machine’s power switch.

Routine maintenance C

Clean the outside and inside of the machine regularly with a dry, lint-free cloth. When you replace the toner cartridge or the drum unit, make sure that you clean the inside of the machine. If printed pages are stained with toner, clean the inside of the machine with a dry, lint-free cloth.

Use neutral detergents. Cleaning with volatile liquids such as thinner or benzine will damage the surface of the machine.

DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray, or any type of flammable substance to clean the outside or inside of the machine. Doing this may cause a fire or electrical shock. (For more information see Important safety instructions on page 40.)

WARNING

Cleaning the outside of the machine C

a Turn off the machine’s power switch.

Disconnect all cables, and then unplug the power cord from the AC power outlet.

b Pull the paper tray completely out of the

machine.

Be careful not to inhale toner.

c Wipe the outside of the machine with a

dry, lint-free soft cloth to remove dust.

d Remove any paper that is in the paper

tray.

Troubleshooting and routine maintenance

e Wipe the inside and the outside of the

paper tray with a dry, lint-free soft cloth to remove dust.

f Re-load the paper and put the paper tray

firmly back in the machine.

g Plug the machine’s power cord back into

the AC power outlet first, and reconnect all cables. Turn on the machine’s power switch.

c In the ADF unit, clean the white bar (1)

and the glass strip (2) underneath it with a soft lint-free cloth moistened with water.

d Plug the machine’s power cord back into

the AC power outlet first, and reconnect all cables. Turn on the machine’s power switch.

Cleaning the scanner C

a Turn off the machine’s power switch.

Disconnect all cables and then unplug the power cord from the AC power outlet.

b Lift the document cover (1).

Clean the white plastic surface (2) and scanner glass (3) underneath it with a soft lint-free cloth moistened with water.

1 2

Note

In addition to cleaning the scanner glass and glass strip with a soft lint-free cloth moistened with water, run your finger tip over the glass to see if you can feel anything on it. If you feel dirt or debris, clean the glass again concentrating on that area. You may need to repeat the cleaning process three or four times. To test, make a copy after each cleaning.

Cleaning the LED heads C

DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray, or any type of flammable substance to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock. Use neutral detergents.

WARNING

c Wipe the windows of the LED heads (1)

with a dry, lint-free cloth. Be careful not to touch the windows of the LED heads (1) with your fingers.

IMPORTANT

DO NOT touch the windows of the LED heads with your fingers.

a Before you clean the inside of the

machine, turn off the machine’s power switch. Unplug the power cord from the AC power outlet.

b Fully open the top cover by lifting up on

the handle (1).

d Close the top cover of the machine. e Plug the machine’s power cord back into

the AC power outlet. Turn on the machine’s power switch.

IMPORTANT

When the scanner is open, you cannot open the top cover.

Troubleshooting and routine maintenance

Cleaning the corona wires C

If you have print quality problems, clean the corona wires as follows:

a Turn off the machine’s power switch.

Disconnect all cables, and then unplug the power cord from the AC power outlet.

b Fully open the top cover by lifting up on

the handle (1).

IMPORTANT

• We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

IMPORTANT

When the scanner is open, you cannot open the top cover.

c Take out the drum unit and toner

cartridge assemblies.

d Clean the primary corona wire inside the

drum unit by gently sliding the green tab from left to right and right to left several times.

Note

Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe.

e Slide each drum unit and toner cartridge

assembly into the machine. Make sure that you match the toner cartridge color to the same color label on the machine.

Cleaning the drum unit C

Small spots on the printed pages C

If your printout has any small white or colored spots, follow the steps below to solve the problem.

a Open the manual feed slot cover.

Y K

C-Cyan M-Magenta Y-Yellow K-Black

f Repeat steps c to e to clean the

remaining corona wires.

g Close the top cover of the machine. h Plug the machine’s power cord back into

the AC power outlet first, and then reconnect all cables. Turn on the machine’s power switch.

b Using both hands, slide the manual feed

slot paper guides to the width of the paper that you are going to use.

Troubleshooting and routine maintenance

c Using both hands, put one blank sheet

of paper in the manual feed slot until the front edge of the paper touches the paper feed roller. Wait until the machine automatically feeds the paper. When you feel the machine pull in the paper, let go.

Note

• Make sure that the paper is straight and in the correct position on the manual feed slot. If it is not, the paper may not be fed properly, resulting in a paper jam.

• Do not put more than one piece of paper in the manual feed slot at any one time, as it may cause a jam.

• If you put paper in the manual feed slot before the machine is in the Ready mode, an error may occur and the machine will stop printing.

e Press Black Start or Color Start. The

machine will pull in the piece of paper and start cleaning the drum unit.

Drum Cleaning Please Wait

f When the machine has finished

cleaning, Completed appears on the LCD. Press Stop/Exit so that the machine returns to the Ready mode.

g Repeat steps c to f two more times

using a new blank sheet of paper each time. Upon completion please discard the used paper. If the print problem is not resolved please contact Brother Customer Service.

d Make sure that the machine is in the

Ready mode. Press Menu, 3, 8.

Drum Cleaning Press Start

Large spots on the printed pages C

If your printout has colored spots at 3.7 in. (94 mm) intervals, follow the steps below to solve the problem.

a Turn off the machine’s power switch.

Disconnect all cables, and then unplug the power cord from the AC power outlet.

b Fully open the top cover by lifting up on

the handle (1).

c See the print sample to identify the color

causing the problem. The color of the spots is the color of the drum you should clean. For example, if the spots are cyan, you should clean the drum for cyan. Take out the drum unit and toner cartridge assembly of the color causing the problem.

IMPORTANT

When the scanner is open, you cannot open the top cover.

IMPORTANT

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

Troubleshooting and routine maintenance

d Push down the green-labeled lock

lever (1) and take the toner cartridge out of the drum unit.

IMPORTANT

Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

e Put the print sample in front of the drum

unit, and find the exact position of the poor print.

f Turn the drum unit gear by hand while

looking at the surface of the OPC drum (1).

g When you have found the mark on the

drum that matches the print sample, wipe the surface of the OPC drum with a dry cotton swab until the dust or glue on the surface comes off.

IMPORTANT

DO NOT clean the surface of the photosensitive drum with a sharp object.

h Put the toner cartridge back firmly into

the drum unit until you hear it lock into place.

i Slide each drum unit and toner cartridge

assembly into the machine. Make sure that you match the toner cartridge color to the same color label on the machine.

Note

Make sure that you put in the toner cartridge properly or it may separate from the drum unit.

Y K

C-Cyan M-Magenta Y-Yellow K-Black

j Close the top cover of the machine. k Plug the machine’s power cord back into

the AC power outlet first, and then reconnect all cables. Turn on the machine’s power switch.

Troubleshooting and routine maintenance

Cleaning the paper pick-up rollers C

If you have paper feed problems, clean the paper pick-up rollers as follows:

a Turn off the machine’s power switch.

Unplug the power cord from the AC power outlet.

b Pull the paper tray completely out of the

machine.

d Wipe the two pick-up rollers (1) inside of

the machine to remove dust.

e Put the paper tray back in the machine. f Plug the machine’s power cord back into

the AC power outlet. Turn on the machine’s power switch.

c Tightly wring out a lint-free cloth soaked

in lukewarm water, and then wipe the separator pad (1) of the paper tray with it to remove dust.

Calibration C

The output density for each color may vary depending on the environment the machine is in such as temperature and humidity. Calibration helps you to improve the color density.

a Press Menu, 3, 5.

Auto Registration C

Registration C

If solid areas of color or images have cyan, magenta or yellow fringes, you can use the auto-registration feature to correct the problem.

b Press a or b to select Calibrate. c Press OK. d Press 1 to select Yes. e Press Stop/Exit.

You can reset the calibration parameters back to those set at the factory.

a Press Menu, 3, 5. b Press a or b to Reset. c Press OK. d Press 1 to select Yes. e Press Stop/Exit.

Note

• If an error message is displayed, press Stop/Exit and try again. For more information, see Error and maintenance messages on page 61.

a Press Menu, 3, 6, 1. b To start, press 1.

To exit, press 2.

c Press Stop/Exit.

Frequency C

You can set the machine to carry out auto registration regularly, and also how often it occurs.

a Press Menu, 3, 6, 2. b Press a or b to choose Low, Medium,

High or Off. Press OK.

c Press Stop/Exit.

• If you print using Windows you need to perform the calibration from

the Windows® printer driver. See

Advanced tab in the Software User’s Guide on the CD-ROM.

• If you print using the Macintosh printer driver, you need to perform the calibration using the status monitor. See Status Monitor in the Software User’s Guide on the CD-ROM. When the Status Monitor is open, choose Control / Color

Calibration from the menu bar.

printer driver,

Manual Registration C

If color still appears incorrectly after autoregistration, you will need to perform manual registration.

a Press Menu, 3, 7, 1. b Press Black Start or Color Start to

start printing the color registration chart.

c When the machine has finished printing

the registration sheet, press 2 (Set Registration) to correct the color manually.

d Starting at 1 (Magenta) on the chart,

check which colored bar has the most uniform print density and enter its number into the machine using the a and b keys. Press OK. Repeat for 2 (Cyan), 3 (Yellow), 4, 5, 6 to 9.

Troubleshooting and routine maintenance

e Press Stop/Exit.

Replacing the consumable items C

The following messages appear on the LCD in the Ready mode. These messages provide advanced warnings to replace the consumable items before they reach the end of their life. To avoid any inconvenience, you may want to buy spare consumable items before the machine stops printing.

LCD messages Consumable item

Approximate life How to replace Order No.

to replace

Toner Low

Prepare New X Toner Cartridge.

Toner cartridge

X = Cyan, Magenta, Yellow, Black

<Black>

2,200 pages

<Cyan, Magenta, Yellow>

Drums End Soon 4 Drum units

Drum End Soon(X)

1 Drum unit

1,400 pages

15,000 pages

X = C, M, Y, K C = Cyan M = Magenta Y = Yellow K = Black

Belt End Soon Belt unit

WT Box End Soon

A4 or Letter size single-sided pages.

Approx. cartridge yield is declared in accordance with ISO/IEC 19798.

1 page per job.

Drum life is approximate and may vary by type of use.

Contains 4pc. Drum Set.

Contains 1pc. Black Drum Unit.

Contains 1pc. Color Drum Unit.

Waste toner box

50,000 pages

134

See page 86. TN-210BK,

TN-210C, TN-210M, TN-210Y

See page 92.

DR-210CL

DR-210CL-BK DR-210CL-CMY

See page 96. BU-200CL

See page 100. WT-200CL

Troubleshooting and routine maintenance

You will need to replace certain parts and clean the machine regularly.

LCD messages Consumable item

Approximate life How to replace Order No.

to replace

Replace Toner Toner cartridge <Black>

2,200 pages

<Cyan, Magenta, Yellow>

1,400 pages

Replace Drums 4 Drum units

Replace Drum(X)

1 Drum unit

15,000 pages

X = C, M, Y, K C = Cyan M = Magenta Y = Yellow K = Black

Drum Error

Replace Belt Belt unit

Replace WT Box Waste toner box

Replace Fuser Fuser unit

Replace PF Kit Paper feeding kit

Drum unit

15,000 pages

50,000 pages

134

See page 86. TN-210BK,

TN-210C, TN-210M, TN-210Y

See page 93.

DR-210CL

DR-210CL-BK DR-210CL-CMY

See page 93.

See page 96. BU-200CL

See page 100. WT-200CL

Call your dealer or Brother Customer Service for a replacement fuser unit.

Call your dealer or Brother Customer Service for a replacement paper feeding kit.

A4 or Letter size single-sided pages.

Approx. cartridge yield is declared in accordance with ISO/IEC 19798.

1 page per job.

Drum life is approximate and may vary by type of use.

Contains 4pc. Drum Set.

Contains 1pc. Black Drum Unit.

Contains 1pc. Color Drum Unit.

The Drum Error message has two cases: If the scroll message shows Replace the Drum Unit. you will need to replace the drum unit. If the scroll message shows Slide the Green tab on Drum Unit. you do not need to replace the drum unit, you just need to clean the corona wires. (See Cleaning the corona wires on page 75.)

Note

• Go to http://www.brother.com/original/index.html for instructions on how to return your used consumable items to the Brother collection program. If you choose not to return your used consumable, please discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office.

• We recommend placing used consumable items on a piece of paper to prevent accidentally spilling or scattering the material inside.

• If you use paper that is not a direct equivalent for the recommended paper, the life of consumable items and machine parts may be reduced.

• The projected life of the toner cartridges is based on ISO/IEC 19798. Frequency of replacement will vary depending on the complexity of printed pages, percentage of coverage and type of media used.

Replacing a Toner cartridge C

The Standard toner cartridges can print approximately 2,200 pages (black) or approximately 1,400 pages (yellow, magenta,

cyan) depending on your average type of document. The machine is supplied with a Starter toner cartridge that will need to be

replaced after approximately 1,000 pages When a toner cartridge is running low, the LCD shows Toner Low.

. Actual page count will vary

Approx. cartridge yield is declared in accordance with ISO/IEC 19798.

Note

• It is a good idea to keep a new toner cartridge ready for use when you see the Toner Low warning.

• To ensure high quality printing, we recommend that use only Genuine Brother Brand toner cartridges. When you want to buy toner cartridges, please call Brother Customer Service.

•

We recommend that you clean the machine when you replace the toner cartridge. See Routine maintenance on page 72

Toner Low message C

Toner Low Prepare...

If the LCD shows Toner Low Prepare New X Toner Cartridge.,

the machine has nearly run out of toner. Buy a new toner cartridge and have it ready before you get a Replace Toner message. The LCD shows the toner color that is near the end of its life (Black, Yellow, Magenta or Cyan).

Replace Toner message C

When the following message appears on the LCD, you need to replace the toner cartridge:

Replace Toner

The scrolling message on the LCD indicates which color you need to replace.

a Turn off the machine’s power switch.

Unplug the power cord from the AC power outlet.

• If you change the print density setting for lighter or darker printing, the amount of toner used will change.

• Wait to unpack the toner cartridge until immediately before you put it into the machine.

Troubleshooting and routine maintenance

b Fully open the top cover by lifting up on

the handle (1).

IMPORTANT

When the scanner is open, you cannot open the top cover.

c Take out the drum unit and toner

cartridge assembly for the color shown on the LCD.

d Push down the green-labeled lock

lever (1) and take the toner cartridge out of the drum unit.

DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries.

DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray or any type of flammable substance to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock. See Routine maintenance on page 72 for how to clean the machine.

Be careful not to inhale toner.

WARNING

IMPORTANT

• We recommend that you place the drum unit and toner cartridge assembly on a clean, flat, level, stable surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

Note

• Be sure to seal up the toner cartridge tightly in a suitable bag so that toner powder does not spill out of the cartridge.

•Go to http://www.brother.com/original/index.html for instructions on how to return your used consumable items to the Brother collection program. If you choose not to return your used consumable, please discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office.

e Clean the primary corona wire inside the

drum unit by gently sliding the green tab from left to right and right to left several times.

Note

Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe.

Brother MFC-9010CN User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Brother numbers

Register your product

FAQs (frequently asked questions)

For Customer Service

Ordering accessories and supplies

Compilation and Publication Notice

Table of Contents

General information 1

Using the documentation

Symbols and conventions used in the documentation 1

Accessing the Software User’s Guide and Network User’s Guide

Viewing documentation 1

Viewing documentation (Windows®) 1

How to find scanning instructions 1

Software User’s Guide: 1

ScanSoft™ PaperPort™ 11SE with OCR How-to-Guides:

Viewing documentation (Macintosh) 1

How to find Network setup instructions

How to find scanning instructions 1

Software User’s Guide: 1

Presto! PageManager User’s Guide: 1

How to find Network setup instructions

Control panel overview 1

Data LED indications 1

Loading paper and documents 2

Loading paper and print media

Loading paper in the standard paper tray 2

Printing on plain paper, thin paper or recycled paper from the paper tray

Loading paper in the manual feed slot 2

Printing on plain paper, recycled paper or bond paper from the manual feed slot

Printing on thick paper, labels, envelopes or small paper

Unprintable area 2

Unprintable area for copies 2

Unprintable area when printing from a computer 2

Acceptable paper and other print media

Type and size of paper 2

Standard paper tray 2

Manual feed slot 2

The name for the paper trays in the printer driver in this Guide are as follows:

Recommended paper and print media 2

Paper capacity of the paper trays 2

Recommended paper specifications 2

Handling and using special paper 2

Types of paper to avoid 2

Envelopes 2

Types of envelopes to avoid 2

Labels 2

Types of labels to avoid 2

Loading documents 2

Using the automatic document feeder (ADF) 2

Recommended environment 2

Using the scanner glass 2

Paper settings 3

Paper Type 3

Paper Size 3

Volume settings 3

Beeper volume 3

General Setup

Ecology features 3

Toner Save 3

LCD Contrast 3

Sleep Time 3

Making copies 4

How to copy 4

Copy mode 4

Making a single copy 4

Making multiple copies 4

Stop copying 4

Copy options (temporary settings)

Enlarging or reducing the image copied 4

Using the Options key 4

Improving copy quality 4

Sorting copies using the ADF4

Adjusting Contrast, Color and Brightness 4

Contrast 4

Brightness 4