No part of this publication may be reproduced in any
form or by any means without permission in writing
from the publisher.
Specifications are subject to change without notice.
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PREFACE
This Service Manual is intended for use by service personnel and details the specifications,
construction, theory of operation, and maintenance for the Brother machines noted on the front
cover. It includes information required for troubleshooting and service--disassembly, reassembly,
and lubrication--so that service personnel will be able to understand equipment function, repair the
equipment in a timely manner and order spare parts as necessary.
To perform appropriate maintenance so that the machine is always in the best possible condition
for the customer, service personnel must adequately understand and apply this manual.
HOW THIS MANUAL IS ORGANIZED
This manual is made up of nine chapters and appendices.
CHAPTER 1 PARTS NAMES AND FUNCTIONS
Contains external views and names of components and describes their functions. Information
about the keys on the control panel is included to help you check operation or make adjustments.
CHAPTER 2 SPECIFICATIONS
Lists the specifications of each model, which enables you to make a comparison of different
models.
CHAPTER 3 THEORY OF OPERATION
Gives an overview of the scanning and printing mechanisms as well as the sensors, actuators, and
control electronics. It aids in understanding the basic principles of operation as well as locating
defects for troubleshooting.
CHAPTER 4 TRANSFER OF DATA LEFT IN THE MACHINE TO BE SENT FOR REPAIR
Describes how to transfer data left in the machine to be sent for repair. The service personnel
should instruct end users to follow the transfer procedure given in this chapter if the machine at the
user site cannot print received data due to the printing mechanism defective. End users can
transfer received data to another machine to prevent data loss.
CHAPTER 5 DISASSEMBLY/REASSEMBLY AND LUBRICATION
Details procedures for disassembling and reassembling the machine together with related notes.
The disassembly order flow provided enables you to see at a glance the quickest way to get to
component(s) involved.
At the start of a disassembly job, you check a disassembly order flow that guides you through a
shortcut to the object components.
This chapter also covers screw tightening torques and lubrication points to which the specified
lubricants should be applied during reassembly jobs.
CHAPTER 6 ADJUSTMENTS AND UPDATING OF SETTINGS REQUIRED AFTER PARTS
REPLACEMENT
Details adjustments and updating of settings, which are required if the head/carriage unit, main
PCB and some other parts have been replaced.
CHAPTER 7 CLEANING
Provides cleaning procedures not covered by the User's Manual. Before starting any repair work,
clean the machine as it may solve the problem concerned.
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CHAPTER 8 MAINTENANCE MODE
Describes the maintenance mode which is exclusively designed for the purpose of checks, settings
and adjustments using the keys on the control panel.
In the maintenance mode, you can update memory (EEPROM: electrically erasable programmable
read-only memory) contents for optimizing the drive conditions of the head/carriage unit, paper
feed roller or paper ejection roller (if they have been replaced) or for setting the CCD scanner area,
for example. You can also customize the EEPROM according to the shipment destination of the
machine concerned. In addition, you can perform operational checks of the LCD, control panel
PCB or sensors, perform a print test, display the log information or error codes, and modify
firmware switches (WSW).
CHAPTER 9 ERROR INDICATION AND TROUBLESHOOTING
Details error messages and codes that the incorporated self-diagnostic functions display if any
error or malfunction occurs. If any error message appears, refer to this chapter to find which
components should be checked or replaced.
The latter half of this chapter provides sample problems that could occur in the main sections of
the machine and related troubleshooting procedures. This will help service personnel pinpoint and
repair defective components.
APPENDIX 1 SERIAL NUMBERING SYSTEM
Shows the location of serial number labels put on some parts and lists the coding information
pertaining to the serial numbers.
APPENDIX 2 FIRMWARE INSTALLATION
Provides instructions on how to update firmware stored in the flash ROM on the main PCB or load
firmware to a new main PCB from the host PC.
No hardware replacement is required for updating.
APPENDIX 3 CUSTOMIZING CODES ACCORDING TO SHIPPING DESTINATION
Lists the customizing codes for the various preferences exclusively designed for each destination
(e.g. language). Those codes are stored in the memory (EEPROM) mounted on the main PCB. If
the main PCB is replaced with a new one, therefore, you will need to set the proper customizing
codes with the machine in the maintenance mode.
APPENDIX 4 FIRMWARE SWITCHES (WSW)
Describes the functions of the firmware switches, which can be divided into two groups: one is for
customizing preferences designed for the shipping destination (as described in Appendix 3) and
the other is for modifying preferences that match the machine to the environmental conditions.
Use the latter group if the machine malfunctions due to mismatching.
APPENDIX 5 WIRING DIAGRAM
Provides the wiring diagram that helps you understand the connections between PCBs.
APPENDIX 6 CIRCUIT DIAGRAMS
Provides the circuit diagrams of the NCU PCB and power supply PCB.
APPENDIX 7 VIEWING THE EVENT LOG FILE
When installing the printer driver, the installer logs events that occur during the installation
process in the event log file. This appendix views a sample of the event log file. Selecting Start |
Program | Brother | MFL-Pro Suite model name | Installation Diagnostics reads out the event log
file.
This manual describes the models and their versions destined for major countries.
The specifications and functions are subject to change depending upon each destination.
9.2.4.7 Troubleshooting of the control panel ........................................................... 9-57
9.2.4.8 Troubleshooting of fax functions.................................................................. 9-59
APPENDIX 1 SERIAL NUMBERING SYSTEM
APPENDIX 2 FIRMWARE INSTALLATION
A2.1 INSTALLING THE UPDATE DATA TO THE MACHINE ................................APP. 2-1
A2.2 SETTING ID CODES TO MACHINES .............................................................APP. 2-7
APPENDIX 3 CUSTOMIZING CODES ACCORDING TO SHIPPING DESTINATION
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APPENDIX 4 FIRMWARE SWITCHES (WSW)
APPENDIX 5 WIRING DIAGRAM
APPENDIX 6 CIRCUIT DIAGRAMS
NCU PCB
POWER SUPPLY PCB 100V
POWER SUPPLY PCB 200V
APPENDIX 7 VIEWING THE EVENT LOG FILE
APPENDIX 8 GEAR LAYOUT DRAWING
APPENDIX 9 READMARKS
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SAFETY PRECAUTIONS
To use the machine safely
Please keep these instructions for later reference and read them before attempting any maintenance.
NOTE: If there are faxes in the machine's memory, you need to print them or save them before you
turn off the power and unplug the machine.
WARNING
There are high voltage electrodes inside the machine.
Before you clean the inside of the machine, make sure
you have unplugged the telephone line cord first and
then the power cord from the AC power outlet.
Do not handle the plug with wet hands.
Doing this might cause an electrical shock.
After you use the machine, some
internal parts are extremely HOT!
To prevent injuries, be careful not to
put your fingers in the areas shown
in the illustration.
The fuser unit is marked with a caution label.
Please do not remove or damage the label.
To prevent injuries, be careful not to put your
hands on the edge of the machine under the
scanner cover.
To prevent injuries, be careful not to
put your fingers in the area shown in
the illustrations.
Do not use a vacuum cleaner to clean up scattered toner. Doing this might cause the toner dust to
ignite inside the vacuum cleaner, potentially starting a fire. Please carefully clean the toner dust with
a dry, lint-free cloth and dispose of it according to local regulations.
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WARNING
DO not use any type of spray to clean inside or outside of the machine.
Doing this may cause a fire or electrical shock.
WARNING
- When you move the machine, grasp the side hand holds thatare under the scanner. DO NOT
carry the machine by holdingit at the bottom.
- Use caution when installing or modifying telephone lines.
Never touch telephone wires or
jack. Never install telephone wiring during a lightning storm. Never install a telephone wall
jack in a wet location.
- This product must be installed near an AC power outlet that is easily accessible.
In case of
an emergency, you must disconnect the power cord from the AC power outlet to shut off the
power completely.
- To reduce the risk of shock or fire, use only a No. 26 AWG or larger telecommunication line
cord.
CAUTION
Lightning and power surges can damage this product! We recommend that you use a quality
surge protection device on the AC power line and on the telephone line, or unplug the cords
during a lightning storm.
WARNING
IMPORTANT SAFETY INSTRUCTIONS
When using your telephone equipment, basic safety precautions should always be followed to
reduce the risk of fire, electric shock and injury to people, including the following:
1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or
washing machine, in a wet basement or near a swimming pool.
2. Avoid using this product during an electrical storm. There may be a remote risk of electric
shock from lightning.
3. Do not use this product to report a gas leak in the vicinity of the leak.
4. Use only the power cord provided with the MACHINE.
SAVE THESE INSTRUCTIONS
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CHOOSING A LOCATION
Place your machine on a flat, stable surface that is free of vibration and shocks, such as a desk.
Put the machine near a telephone wall jack and a standard, grounded AC power outlet.
Choose a location where the temperature remains between 50°F and 90.5°F (10°C and 32.5°C).
CAUTION
- Avoid placing your machine in a high-traffic area.
- Do not place the machine near heaters, air conditioners, water, chemicals, or refrigerators.
- Do not expose the machine to direct sunlight, excessive heat, moisture, or dust.
- Do not connect your
timers.
- Disruption of power can wipe out information in the
- Do not connect your machine to an AC power outlet on the same circuit as large appliances or
other equipment that might disrupt the power supply.
- Avoid interference sources, such as speakers or the base units of cordless phones.
machine to an AC power outlet controlled by wall switches or automatic
machine’s memory.
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CHAPTER
PARTS NAMES & FUNCTIONS
1
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CHAPTER 1 PARTS NAMES & FUNCTIONS
This chapter contains external views and names of components and describes their functions.
Information about the keys on the control panel is included to help you check operation or make
adjustments.
Face-down Output Tray
Support Flap with Extension
(Support Flap)
Front Cover
ADF Document Output Support Flap
Document Cover
Paper Tray
Rear view
Power Switch
Fig. 1-1
AC Power Connector
Back Cover
10/100 Baser TX Port
Parallel Interface Connector
USB Interface Connector
Fig. 1-2
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1.2 CONTROL PANEL
MFC-8460N, MFC-8860DN and MFC-8870DW have similar control keys.
3 4 5 6 2 1
1. One-Touch Keys
These 20 keys give you instant access to 40
previously stored numbers.
Shift
Lets you access One-Touch numbers 21 to 40 when
held down.
2. Status LED
The LED will flash and change color depending on
the machine status.
3. LCD 7. Start Key
Displays messages to help you use your machine.
4. Menu Keys
Menu
Accesses the main menu.
8 9 10 11
Fig. 1-3
Used to enter telephone and fax numbers or to
enter text.
The [#] key temporarily switches the dialing mode
from Pulse to Tone during a telephone call.
Stops an operation or exits from a menu.
Starts sending a fax, making a copy or scanning.
5. Dial pad Keys
6. Stop/Exit Key
7
Clear/Back
Deletes entered data or lets you exit the menu.
OK
Selects a setting.
or
Scrolls backwards or forwards through menu
selections.
Changes the volume when in fax or standby mode.
or
Scrolls through the menus and options.
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8. Copy Keys
10. Fax and Telephone Keys
Duplex (For MFC-8860DN and MFC-8870DW)
You can choose Duplex to copy on both sides of
the paper.
Contrast/Quality
(For MFC-8860DN and MFC-8870DW)
Lets you change the quality or contrast for the next
copy.
Contrast (For MFC-8460N)
Lets you change the contrast for the next copy.
Quality (For MFC-8460N)
Lets you change the quality for the next copy.
Enlarge/Reduce
Reduces or enlarges copies.
Tray Select
Lets you change which tray will be used for the
next copy.
Sort
Sorts multiple copies using the ADF.
N in 1
You can choose N in 1 to copy 2 or 4 pages onto
one page.
Hook
Press before dialing if you want to make sure a fax
machine answers, and then press [Start] key.
Also, press this key after you pick up the handset
of an external telephone during the F/T ring (fast
double-rings).
Resolution
Sets the resolution when sending a fax.
Search/Speed Dial
Lets you look up numbers stored in the dialing
memory and LDAP server* (* MFC-8860DN and
MFC-8870DW).
You can search the stored number by
alphabetically.
It also lets you look up the stored number in SpeedDial numbers by pressing [Shift] key and [Speed-Dial] key simultaneously and then the three digit
number.
Redial/Pause
Redials the last number called. It also inserts a
pause when programming quick dial numbers.
9. Mode Keys
Fax
Puts the machine in Fax mode.
Scan
Puts the machine in Scan mode.
(For details about scanning. See Software User’s
Guide on the CD-ROM.)
Copy
Puts the machine in Copy mode.
Secure
11. Print Keys
Prints data saved in memory when you enter your
four-digit password.
Job Cancel
Cancels a print job and clears the machine memory.
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DCP-8060 and DCP-8065DN have similar control keys.
2 3 4 5 1
9
1. Status LED
The LED will flash and change color depending on
the machine status.
2. LCD
Displays messages to help you use your machine.
3. Menu Keys
Menu
Accesses the main menu.
Clear/Back
Deletes entered data or lets you exit the menu.
OK
Selects a setting.
or
Scrolls backwards or forwards through menu
selections.
Changes the volume when in standby mode.
or
Scrolls through the menus and options.
4. Dial pad
6
Fig. 1-4
Duplex (For DCP-8065DN)
7 8
7. Copy Keys
You can choose Duplex to copy on both sides of
the paper.
Contrast/Quality (For DCP-8065DN)
Lets you change the quality or contrast for the next
copy.
Contrast (For DCP-8060)
Lets you change the contrast for the next copy.
Quality (For DCP-8060)
Lets you change the quality for the next copy.
Enlarge/Reduce
Reduces or enlarges copies.
Tray Select
Lets you change which tray will be used for the
next copy.
Sort
Sorts multiple copies using the ADF.
N in 1
You can choose N in 1 to copy 2 or 4 pages onto
one page.
8. Scan Key
Used to enter text.
5. Stop/Exit Key
Stops an operation or exits from a menu.
6. Start Key
Starts making a copy or scanning.
Puts the machine in Scan mode.
(For details about scanning. See Software User’s
Scan
Guide on the CD-ROM.)
Secure
9. Print Keys
Prints data saved in memory when you enter your
four-digit password.
Job Cancel
Cancels a print job and clears the machine memory.
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< Status LED indications >
The Status LED (Light Emitting Diode) will flash and change color depending on the machine status.
Fig. 1-5
The LED indications shown in the table below are used in the illustrations in this chapter.
LED LED Status
LED is off.
Green
Yellow
Red
LED is on.
LED is blinking.
Green
Yellow
Red
LED Machine Status Description
Sleep Mode The power switch is off or the machine is in Sleep
mode.
Warming Up The machine is warming up for printing.
Green
Ready The machine is ready to print.
Green
Receiving Data The machine is either receiving data from the
Yellow
computer, processing data in memory or printing
data.
Data Remaining in Memory Print data remains in the machine memory.
Yellow
Service error Follow the steps below.
1. Turn off the power switch.
2. Wait a few seconds, and then turn it back on and
Red
try to print again.
If you cannot clear the error and see the same
service call indication after turning the machine
back on, please call Brother Customer Service.
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LED Machine Status Description
Cover open The front cover or the back cover is open.
Close the cover.
Toner Life End Replace the toner cartridge with a new one.
Red
Paper error Put paper in the tray or clear the paper jam.
Check the LCD message.
Scan lock Check that the scanner lock lever is released.
Others Check the LCD message.
Out of memory Memory is full.
NOTE: When the power switch is off or the machine is in Sleep mode, the LED is off.
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1.3 COMPONENTS
N
The equipment consists of the following major components:
ADF Unit
Scanner Unit
CU PCB
Joint Cover ASSY
Driver PCB
Outer Chute ASSY
Panel Unit
Speaker ASSY
Laser Unit
Back Cover
Fuser Unit
Main PCB
Access Cover
Side Cover L
Side Cover R
Frame Unit
Process Cover ASSY
Front Cover
PS PCB
High-voltage PS PCB
Paper Tray
Fig. 1-6
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CHAPTER
SPECIFICATIONS
2
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CHAPTER 2 SPECIFICATIONS
This chapter lists the specifications of each model, which enables you to make a comparison of
different models.
CONTENTS
2.1 GENERAL ........................................................................................................................2-1
2.1.1 General Specifications ......................................................................................... 2-1
2.1.2 Paper Specifications............................................................................................. 2-2
2.1.2.1 Paper handling ...............................................................................................2-2
2.1.2.2 Media specifications ....................................................................................... 2-2
2.1.3 Printable Area ................................................................................................................ 2-5
Automatic Document Feeder (ADF) Up to 50 sheets (Staggered)
Paper Tray 250 Sheets (20 lb (80 g/m 2 ))
Printer Type Laser
Print Method Electrophotography by semiconductor laser beam
Liquid Crystal Display (LCD) 22 characters x 5 lines
Power Source 120V AC 50/60Hz (U.S.A./Canada)
Power Consumption Sleep: 17W (Average) (For the models with the NCU)
Dimensions (W x D x H) 531 mm x 450 mm x 475 mm (20.9” x 17.7” x 18.7”)
scanning
220 to 240V AC 50/60Hz (Europe/Asia/Oceania)
: 15W (Average) (For the models with out NCU)
Standby: 85W (Average)
Peak: 1092W (U.S.A./Canada)
1104W (Europe/Asia/Oceania)
(with out carton)
Weight Without Drum/Toner Unit:
MFC-8460N: 16.5 kg (36.4 lb)
MFC-8860DN/8870DW: 16.7 kg (36.81 lb)
Noise Operating: 55 dB A or less (when ADF scanning)
Standby: 30 dB A or less
Temperature Operating: 10 to 32.5°C (50°F to 90.5°F)
Storage: 0 to 40°C (32°F to 104°F)
Humidity Operating: 20 to 80% (without condensation)
Storage: 10 to 90% (without condensation)
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2.1.2 Paper Specifications
2.1.2.1 Paper handling
Paper Input* All models
Multi-purpose tray 50 sheets
Paper tray (Standard) 250 sheets
Lower tray (Option) 250 sheets
* Calculated with 80 g/m2 (21 lb) paper.
Paper Input* All models
Face-down 150 sheets
* Calculated with 80 g/m2 (21 lb) paper.
Duplex MFC-8460N/DCP8060
Manual Duplex Yes
Automatic Duplex N/A Yes
2.1.2.2 Media specifications
(1) Media types
The machine loads paper from the installed paper tray or the multi-purpose tray. The feedable
media type and size are different depending on the paper tray installed. The names for the
paper trays in the printer driver and this guides are as follows;
Paper tray Tray 1
Multi-purpose tray MP Tray
Optional lower tray unit Tray 2
Duplex tray for automatic duplex printing
(for MFC-8860DN/8870DW, DCP-8065DN)
The table in the next page shows the feedable media of each paper tray described above.