Before You Use Your Brother Machine ............................................................................................... 1
Definitions of Notes........................................................................................................................................ 2
Notice - Disclaimer of Warranties (USA and Canada) ................................................................................... 3
Important Note ...............................................................................................................................................5
Introduction to Your Brother Machine................................................................................................. 6
Control Panel Overview .................................................................................................................................7
Control Panel Overview ...............................................................................................................................12
Load and Print Using the Paper Tray ................................................................................................. 24
Load and Print Paper in the Manual Feed Slot .................................................................................. 27
Paper Settings.............................................................................................................................................. 34
Change the Paper Size and Paper Type............................................................................................ 35
Change the Check Paper Size Setting...............................................................................................36
Recommended Print Media ......................................................................................................................... 37
Load Documents in the Automatic Document Feeder (ADF) ............................................................. 39
Load Documents on the Scanner Glass............................................................................................. 40
Unscannable and Unprintable Areas ...........................................................................................................41
Using Special Paper..................................................................................................................................... 42
Monitor the Status of the Machine from Your Computer (Mac) .......................................................... 61
Cancel a Print Job........................................................................................................................................62
Test Print ...................................................................................................................................................... 63
Copy a Document ......................................................................................................................................151
Enlarge or Reduce Copied Images............................................................................................................ 153
Make N in 1 Copies Using the Page Layout Feature................................................................................. 155
Copy an ID Card ........................................................................................................................................159
Copy on Both Sides of the Paper (2-sided Copy) ...................................................................................... 161
Send a Fax.................................................................................................................................................167
Send a Fax ....................................................................................................................................... 168
Send a 2-sided Fax from the ADF....................................................................................................172
Send a Fax Manually........................................................................................................................ 173
Send a Fax at the End of a Conversation ........................................................................................ 174
Send the Same Fax to More than One Recipient (Broadcasting) .................................................... 175
Send a Fax in Real Time..................................................................................................................178
Send a Fax at a Specified Time (Delayed Fax)................................................................................ 179
Add a Cover Page to Your Fax.........................................................................................................180
Cancel a Fax in Progress ................................................................................................................. 183
Check and Cancel a Pending Fax....................................................................................................184
Receive a Fax ............................................................................................................................................ 187
Caller ID ........................................................................................................................................... 249
External TAD (Telephone Answering Device)................................................................................... 250
External and Extension Telephones ................................................................................................. 253
Brother Web Connect................................................................................................................................. 389
Brother Web Connect Overview.......................................................................................................390
iii
Home > Table of Contents
Online Services Used with Brother Web Connect............................................................................391
Conditions for Using Brother Web Connect...................................................................................... 393
Set Up Brother Web Connect...........................................................................................................397
Scan and Upload Documents Using Brother Web Connect.............................................................407
Download and Print Documents Using Brother Web Connect ......................................................... 408
Google Cloud Print..................................................................................................................................... 411
Google Cloud Print Overview ........................................................................................................... 412
Before Using Google Cloud Print ..................................................................................................... 413
Print from Google Chrome™ or Chrome OS™................................................................................. 417
Print from Google Drive™ for Mobile ................................................................................................ 418
Print from Gmail™ Webmail Service for Mobile................................................................................419
Document is Jammed in the Top of the ADF Unit ............................................................................ 464
Document is Jammed under the Document Cover .......................................................................... 465
Remove Small Scraps of Paper Jammed in the ADF ...................................................................... 466
Paper Jams................................................................................................................................................ 467
Paper is Jammed in the Paper Tray.................................................................................................468
Paper is Jammed in the Output Paper Tray ..................................................................................... 470
Paper is Jammed in the Back of the Machine .................................................................................. 471
Paper is Jammed inside the Machine .............................................................................................. 473
Paper is Jammed in the 2-sided Tray............................................................................................... 475
Improve the Print Quality............................................................................................................................ 480
Telephone and Fax Problems ....................................................................................................................485
iv
Home > Table of Contents
Set Dial Tone Detection....................................................................................................................490
Set Telephone Line Compatibility for Interference and VoIP Systems ............................................. 491
Other Problems.......................................................................................................................................... 505
Transfer Your Faxes or Fax Journal Report............................................................................................... 507
Transfer Faxes to Another Fax Machine .......................................................................................... 508
Transfer Faxes to Your Computer .................................................................................................... 509
Transfer the Fax Journal Report to Another Fax Machine ............................................................... 511
Replace the Toner Cartridge ............................................................................................................522
Replace the Drum Unit ..................................................................................................................... 525
Reset the Drum Counter .................................................................................................................. 527
Clean the Machine ..................................................................................................................................... 528
Clean the Scanner............................................................................................................................ 530
Clean the Touchscreen LCD ............................................................................................................531
Clean the Corona Wire.....................................................................................................................532
Clean the Drum Unit Using Drum Dot Print......................................................................................533
Clean the Paper Pick-up Rollers ...................................................................................................... 539
Check the Remaining Part Life ..................................................................................................................540
Pack and Ship Your Brother Machine ........................................................................................................541
• Notice - Disclaimer of Warranties (USA and Canada)
• Trademarks
• Important Note
1
Home > Before You Use Your Brother Machine > Definitions of Notes
Definitions of Notes
We use the following symbols and conventions throughout this User's Guide:
WARNING
CAUTION
IMPORTANT
NOTE
BoldBold style identifies buttons on the machine's control panel or computer screen.
ItalicsItalicized style emphasizes an important point or refers you to a related topic.
Courier New
WARNING indicates a potentially hazardous situation which, if not avoided, could
result in death or serious injuries.
CAUTION indicates a potentially hazardous situation which, if not avoided, may
result in minor or moderate injuries.
IMPORTANT indicates a potentially hazardous situation which, if not avoided, may
result in damage to property or loss of product functionality.
NOTE specifies the operating environment, conditions for installation, or special
conditions of use.
Tips icons indicate helpful hints and supplementary information.
Electrical Hazard icons alert you to possible electrical shock.
Fire Hazard icons alert you to the possibility of a fire.
Hot Surface icons warn you not to touch hot machine parts.
Prohibition icons indicate actions you must not perform.
Courier New font identifies messages shown on the machine's LCD.
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2
Home > Before You Use Your Brother Machine > Notice - Disclaimer of Warranties (USA and Canada)
Notice - Disclaimer of Warranties (USA and Canada)
BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS
(COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT
WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS
OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY,
CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE
SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY
SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT
APPLY TO YOU.
IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL,
INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS,
BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE
USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR
INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER’S
LICENSOR’S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND
REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING
NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.
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3
Home > Before You Use Your Brother Machine > Trademarks
Trademarks
BROTHER is either a trademark or a registered trademark of Brother Industries, Ltd.
Microsoft, Windows, Windows Server, SharePoint, Internet Explorer, PowerPoint, Excel, OneNote and OneDrive
are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other
countries.
Apple, Mac, macOS, Safari, AirPrint, the AirPrint logo, iPad, iPhone and iPod touch are trademarks of Apple Inc.,
registered in the United States and other countries.
App Store is a service mark of Apple Inc.
Nuance and PaperPort are trademarks or registered trademarks of Nuance Communications, Inc. or its affiliates
in the United States and/or other countries.
PostScript and PostScript 3 are either registered trademarks or trademarks of Adobe Systems Incorporated in
the United States and/or other countries.
Wi-Fi, Wi-Fi Alliance and Wi-Fi Direct are registered trademarks of Wi-Fi Alliance®.
WPA, WPA2, Wi-Fi CERTIFIED, Wi-Fi Protected Setup and Wi-Fi Protected Setup logo are trademarks of Wi-Fi
Alliance®.
Android, Gmail, Google Cloud Print, Google Drive, Google Chrome, Chrome OS and Google Play are
trademarks of Google Inc. Use of these trademarks is subject to Google Permissions.
Mopria® and the Mopria® Logo are registered trademarks and service marks of Mopria Alliance, Inc. in the
United States and other countries. Unauthorized use is strictly prohibited.
Mozilla and Firefox are registered trademarks of the Mozilla Foundation.
Intel is a trademark of Intel Corporation in the U.S. and/or other countries.
Evernote and the Evernote Elephant logo are trademarks of Evernote Corporation and used under a license.
The Bluetooth® word mark is a registered trademark owned by the Bluetooth SIG, Inc. and any use of such
marks by Brother Industries, Ltd. is under license.
WordPerfect is a registered trademark of Corel Corporation and/or its subsidiaries in Canada, the United States
and/or other countries.
Each company whose software title is mentioned in this manual has a Software License Agreement specific to its
proprietary programs.
Any trade names and product names of companies appearing on Brother products, related documents
and any other materials are all trademarks or registered trademarks of those respective companies.
Related Information
• Before You Use Your Brother Machine
4
Home > Before You Use Your Brother Machine > Important Note
Important Note
•Do not use this product outside the country of purchase as it may violate the wireless telecommunication and
power regulations of that country.
•Not all models are available in all countries.
•Windows 10 in this document represents Windows 10 Home, Windows 10 Pro, Windows 10 Education and
Windows 10 Enterprise.
•Windows Server 2008 in this document represents Windows Server 2008 and Windows Server 2008 R2.
•In this User's Guide, the LCD messages of the MFC-L2750DW are used unless otherwise specified.
•In this User's Guide, the illustrations of the MFC-L2750DW are used unless otherwise specified.
•The screens in this User's Guide are for illustration purposes only and may differ from the actual screens.
•Unless otherwise specified, the screens in this manual are from Windows 7 and macOS v10.10.5. Screens
on your computer may vary depending on your operating system.
•The contents of this guide and the specifications of this product are subject to change without notice.
•This documentation is both for MFC and DCP models. In this User's Guide, DCP models includes HL-XXXX
(where XXXX is the name of your model).
•Not all features are available in countries subject to applicable export restrictions.
Related Information
• Before You Use Your Brother Machine
5
Home > Introduction to Your Brother Machine
Introduction to Your Brother Machine
• Control Panel Overview
• Control Panel Overview
• Touchscreen LCD Overview
• How to Navigate the Touchscreen LCD
• Settings Screen Overview
• Access Brother Utilities (Windows)
6
Home > Introduction to Your Brother Machine > Control Panel Overview
12
4
3
Control Panel Overview
Related Models: HL-L2390DW/DCP-L2550DW/MFC-L2690DW/MFC-L2690DWXL/MFC-L2710DW/
MFC-L2717DW
The control panel may vary depending on your model.
Store and recall up to eight fax and telephone numbers.
To access stored One Touch fax and telephone numbers 1-4, press the One Touch button assigned to that
number. To access stored One Touch fax and telephone numbers 5-8, press and hold Shift as you press the
button.
2. Function Buttons
Redial/Pause
Press to dial the last number you called. This button also inserts a pause when programming quick dial
numbers or when dialing a number manually.
Hook
Press Hook before dialing to ensure a fax machine answers, and then press Start.
If the machine is in Fax/Tel (F/T) Mode and you pick up the handset of an external telephone during the
F/T ring (pseudo double-rings), press Hook to talk.
WiFi (for wireless models)
Press the WiFi button and launch the wireless installer on your computer. Follow the on-screen
instructions to set up a wireless connection between your machine and your network.
When the WiFi light is on, your Brother machine is connected to a wireless access point. When the WiFi
light blinks, the wireless connection is down, or your machine is in the process of connecting to a wireless
access point.
Resolution (for certain models only)
Press to change the Fax resolution.
2 in 1 (ID) Copy
Press to copy both sides of an identification card onto a single page.
7
2-sided
b
a
Fax Only
01/01 12:00AM
□□■□□
d
e
f
g
c
100% Auto
Stack Copies:01
56
9
87
Press to copy on both sides of a sheet of paper.
Options
Press to access temporary settings for faxing, scanning, or copying.
3. Liquid Crystal Display (LCD)
Displays messages to help you set up and use the machine.
If the machine is in Fax Mode, the LCD displays:
a. Date & Time
b. Receive Mode
When you press COPY, the LCD displays:
c. Type of copy
d. Number of copies
e. Quality
f. Contrast
g. Copy ratio
4. Mode Buttons
FAX
Press to switch the machine to Fax Mode.
SCAN
Press to switch the machine to Scan Mode.
COPY
Press to switch the machine to Copy Mode.
8
5. Menu Buttons
MFC-L2690W
1
23
Clear
Press to delete entered data or cancel the current setting.
Menu
Press to access the Menu for programming your machine settings.
OK
Press to store your machine settings.
d or c
Press to scroll back or forward through menu selections.
a or b
•Press to scroll up or down through menus and options.
•Press to change the resolution in Fax Mode.
Press to access speed dial numbers.
6. Dial Pad
•Use to dial fax and telephone numbers.
•Use as a keyboard to enter text or characters.
7.
8. Stop/Exit
9. Start
Power On/Off
•Turn on the machine by pressing .
•Turn off the machine by pressing and holding
for a few seconds before turning off. If you have an external telephone or TAD connected, it is always
available.
•Press to stop an operation.
•Press to exit from a menu.
•Press to start sending faxes.
•Press to start copying.
•Press to start scanning documents.
HL-L2390DW/DCP-L2550DW
. The LCD displays [Shutting Down] and stays on
9
1. Power On/Off
□□■□□
ba
c
d
e
100% Auto
Stack Copies:01
MFC-L2690W
4
56
•Turn on the machine by pressing .
•Turn off the machine by pressing and holding
for a few seconds before turning off.
2. Function Buttons
Copy/Scan Options
Press to access temporary settings for scanning or copying.
WiFi (for wireless models)
Press the WiFi button and launch the wireless installer on your computer. Follow the on-screen
instructions to set up a wireless connection between your machine and your network.
When the WiFi light is on, your Brother machine is connected to a wireless access point. When the WiFi
light blinks, the wireless connection is down, or your machine is in the process of connecting to a wireless
access point.
Scan
Press to switch the machine to Scan Mode.
2 in 1 (ID) Copy
Press to copy both sides of an identification card onto a single page.
3. Liquid Crystal Display (LCD)
Displays messages to help you set up and use the machine.
If the machine is in Ready Mode or Copy Mode, the LCD displays:
.. The LCD displays [Shutting Down] and stays on
a. Type of copy
b. Number of copies
c. Quality
d. Contrast
e. Copy ratio
4. Menu Buttons
Menu
Press to access the Menu for programming your machine settings.
10
Clear
•Press to delete entered data.
•Press to cancel the current setting.
OK
Press to store your machine settings.
a or b
Press to scroll up or down through menus and options.
5. Stop/Exit
•Press to stop an operation.
•Press to exit from a menu.
6. Start
•Press to start copying.
•Press to start scanning documents.
Related Information
• Introduction to Your Brother Machine
11
Home > Introduction to Your Brother Machine > Control Panel Overview
23
65
4
1
Control Panel Overview
Related Models: HL-L2395DW/MFC-L2730DW/MFC-L2750DW/MFC-L2750DWXL
The control panel may vary depending on your model.
1. Near Field Communication (NFC) (HL-L2395DW/MFC-L2750DW/MFC-L2750DWXL)
If your Android™ device supports the NFC feature, you can print from your device or scan documents to your
device by touching it to the NFC symbol on the control panel.
2. Touchscreen Liquid Crystal Display (LCD)
Access menus and options by pressing them on the touchscreen.
3. Menu Buttons
(Back)
Press to go back to the previous menu.
(Home)
Press to return to the Home screen.
(Cancel)
Press to cancel an operation.
4. Dial Pad (Numerical buttons)
Press the numbers on the touchpanel to dial telephone or fax numbers, and to enter the number of copies.
5. LED Power Indicator
The LED lights up depending on the machine’s power status.
6.
Power On/Off
•Turn on the machine by pressing .
•Turn off the machine by pressing and holding down . The touchscreen LCD displays [Shutting
Down] and stays on for a few seconds before turning off. If you have an external telephone or TAD
connected, it is always available.
Related Information
• Introduction to Your Brother Machine
12
Home > Introduction to Your Brother Machine > Touchscreen LCD Overview
12
3
4
5
6
Touchscreen LCD Overview
Related Models: HL-L2395DW/MFC-L2730DW/MFC-L2750DW/MFC-L2750DWXL
When a Home screen is displayed, press d or c to display the other Home screens.
The Home screen displays the machine's status when the machine is idle. When displayed, this screen indicates
that your machine is ready for the next command.
The available features will vary depending on your model.
1. Date & Time
Displays the date and time set on the machine.
2. Modes
•
•
•[Scan]
•
•[Web]
•
3.
[Fax]
Press to access Fax mode.
[Copy]
Press to access Copy mode.
Press to access Scan mode.
[Secure Print]
Press to access the [Secure Print] option.
Press to connect the Brother machine to an Internet service.
[Apps]
Press to connect the Brother machine to the Brother Apps service.
Toner
Displays the remaining toner life. Press to access the [Toner] menu.
When the Toner cartridge is near the end of life or has a problem, an error icon appears on the Toner
icon.
13
4.[Settings]
0Max
Press to access the [Settings] menu.
If Secure Function Lock or Setting Lock has been turned on, a lock icon appears on the LCD. You must
unlock the machine to use Settings.
5. or
(Wireless Status for wireless models)
Press to configure wireless settings.
If you are using a wireless connection, a four-level indicator in each of the Home screens displays the current
wireless signal strength.
Wireless LAN Disabled
6.[Shortcuts]
Press to create Shortcuts for frequently-used operations, such as sending a fax, making a copy, scanning
and using Web Connect.
•Three Shortcuts screens are available with up to four Shortcuts on each Shortcuts screen. A total of 12
Shortcuts are available.
•To display the other Shortcuts screens, press d or c.
Stored Fax(es)
The number of received faxes in memory appears at the top of the screen.
Press , and then press [Yes] to print the faxes.
Warning icon
14
The warning icon appears when there is an error or maintenance message; press the message area to
view it, and then press to return to Ready Mode.
NOTE
•This product adopts the font of ARPHIC TECHNOLOGY CO., LTD.
Related Information
• Introduction to Your Brother Machine
15
Home > Introduction to Your Brother Machine > How to Navigate the Touchscreen LCD
How to Navigate the Touchscreen LCD
Related Models: HL-L2395DW/MFC-L2730DW/MFC-L2750DW/MFC-L2750DWXL
Press your finger on the LCD to operate it. To display and access all the options, press dc or ab on the LCD to
scroll through them.
The following steps explain how to navigate through changing a machine setting. In this example, the LCD
Backlight setting is changed from [Light] to [Med].
IMPORTANT
DO NOT press the LCD with a sharp object such as a pen or stylus. It may damage the machine.
NOTE
DO NOT touch the LCD immediately after plugging in the power cord or turning on the machine. Doing this
may cause an error.
1. Press ([Settings]).
2. Press [All Settings].
3. Press a or b to display the [General Setup] option, and then press [General Setup].
4. Press a or b to display the [LCD Settings] option, and then press [LCD Settings].
5. Press [Backlight].
16
6. Press [Med].
7. Press .
Related Information
• Introduction to Your Brother Machine
17
Home > Introduction to Your Brother Machine > Settings Screen Overview
Settings Screen Overview
Related Models: HL-L2395DW/MFC-L2730DW/MFC-L2750DW/MFC-L2750DWXL
Press to view the current machine status on the LCD.
Use the Settings menu to access all of your Brother machine's settings.
1. Toner
•Displays the remaining toner life.
•Press to access the [Toner] menu.
2. Tray Setting
Press to change the paper size and paper type settings.
3. Eco Mode
Press to access the [Eco Mode] menu.
4. Network
•Press to set up a network connection.
•A four-level indicator on the screen displays the current wireless signal strength if you are using a
wireless connection.
5. Wi-Fi Direct
Press to set up a Wi-Fi Direct™ network connection.
6. All Settings
Press to access the menu of all machine settings.
Related Information
• Introduction to Your Brother Machine
18
Home > Introduction to Your Brother Machine > Access Brother Utilities (Windows)
Access Brother Utilities (Windows)
Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on
your computer.
1. Do one of the following:
•(Windows 7)
Click
•(Windows 8)
Tap or click (Brother Utilities) either on the Start screen or the desktop.
•(Windows 8.1)
Move your mouse to the lower left corner of the Start screen and click
based device, swipe up from the bottom of the Start screen to bring up the Apps screen).
When the Apps screen appears, tap or click (Brother Utilities).
•(Windows 10)
Click
2. Select your machine (where XXXX is the name of your model).
(Start) > All Programs > Brother > Brother Utilities.
> Brother > Brother Utilities.
(if you are using a touch-
3. Choose the operation you want to use.
19
Related Information
• Introduction to Your Brother Machine
• Uninstall the Brother Software and Drivers (Windows)
20
Home > Introduction to Your Brother Machine > Access Brother Utilities (Windows) > Uninstall the Brother
Software and Drivers (Windows)
Uninstall the Brother Software and Drivers (Windows)
1. Do one of the following:
•(Windows 7)
Click
•(Windows 8)
Tap or click (Brother Utilities) either on the Start screen or the desktop.
•(Windows 8.1)
Move your mouse to the lower left corner of the Start screen and click
based device, swipe up from the bottom of the Start screen to bring up the Apps screen).
When the Apps screen appears, tap or click (Brother Utilities).
•(Windows 10)
Click
2. Select your model from the drop-down list (if it is not already selected).
3. Click Tools in the left navigation bar.
•If the Software Update Notification icon is visible, select it, and then click Check now > Check forSoftware Updates > Update. Follow the on-screen instructions.
•If the Software Update Notification icon is not visible, go to the next step.
4. Click Uninstall in the Tools section of Brother Utilities.
Follow the instructions in the dialog box to uninstall the software and drivers.
(Start) > All Programs > Brother > Brother Utilities.
(if you are using a touch-
> Brother > Brother Utilities.
Related Information
• Access Brother Utilities (Windows)
21
Home > Paper Handling
Paper Handling
• Load Paper
• Paper Settings
• Recommended Print Media
• Load Documents
• Unscannable and Unprintable Areas
• Using Special Paper
22
Home > Paper Handling > Load Paper
Load Paper
• Load and Print Using the Paper Tray
• Load and Print Paper in the Manual Feed Slot
23
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