Brother HL-L2386DW, HL-L2385DW, HL-L2376DW, HL-L2375DW, HL-L2370DN User Manual

...

Online User's Guide

HL-L2310D HL-L2350DW HL-L2351DW HL-L2370DN HL-L2375DW HL-L2376DW HL-L2385DW HL-L2386DW

Home > Table of Contents

Before You Use Your Brother Machine ............................................................................................... 1

Definitions of Notes ........................................................................................................................................ 2

Trademarks .................................................................................................................................................... 3

Important Note ...............................................................................................................................................4

Introduction to Your Brother Machine................................................................................................. 5

Control Panel Overview .................................................................................................................................6

LED Patterns and Indications (for Models Without an LCD) .......................................................................... 9

Access Brother Utilities (Windows®) ............................................................................................................ 11

Uninstall the Brother Software and Drivers (Windows®) .................................................................... 13

Paper Handling.................................................................................................................................... 14

Load Paper................................................................................................................................................... 15

Load and Print Using the Paper Tray ................................................................................................. 16

Load and Print Using the Multi‑purpose Tray (MP Tray) .................................................................... 19

Load and Print Paper in the Manual Feed Slot .................................................................................. 26

Paper Settings.............................................................................................................................................. 32

Change the Paper Size and Paper Type............................................................................................ 33

Change the Check Paper Size Setting............................................................................................... 34

Unprintable Area .......................................................................................................................................... 35

Using Special Paper..................................................................................................................................... 36

Print ...................................................................................................................................................... 37

Print from Your Computer (Windows®) ........................................................................................................ 38

Print a Document (Windows®)............................................................................................................ 39

Print Settings (Windows®).................................................................................................................. 41

Change the Default Print Settings (Windows®).................................................................................. 45

Print a Document Using the BR-Script3 Printer Driver (PostScript® 3™ Language Emulation)

(Windows®) ........................................................................................................................................46

Monitor the Status of the Machine from Your Computer (Windows®) ................................................ 47

Print from Your Computer (Mac) ..................................................................................................................48

Print a Document (Mac) ..................................................................................................................... 49

Print Options (Mac) ............................................................................................................................ 50

Monitor the Status of the Machine from Your Computer (Mac) .......................................................... 55

Cancel a Print Job........................................................................................................................................56

Test Print ...................................................................................................................................................... 57

Network ................................................................................................................................................ 58

Supported Basic Network Features ............................................................................................................. 59

Network Management Software and Utilities ............................................................................................... 60

Learn about Network Management Software and Utilities ................................................................. 61

Additional Methods of Configuring Your Brother Machine for a Wireless Network ......................................62

Before Configuring Your Brother Machine for a Wireless Network..................................................... 63

Configure Your Machine for a Wireless Network................................................................................64

Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected

Setup™ (WPS).................................................................................................................................... 65

Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected

Setup™ (WPS).................................................................................................................................... 66

Home > Table of Contents

Configure Your Machine for a Wireless Network Using the Machine's Control Panel Setup Wizard . 69

Configure Your Machine for a Wireless Network When the SSID Is Not Broadcast .......................... 71

Use Wi-Fi Direct®............................................................................................................................... 73

Advanced Network Features........................................................................................................................83

Print the Network Configuration Report.............................................................................................. 84

Print the WLAN Report....................................................................................................................... 85

Technical Information for Advanced Users................................................................................................... 88

Reset the Network Settings to the Factory Settings........................................................................... 89

Security ................................................................................................................................................ 90

Lock the Machine Settings ........................................................................................................................... 91

Setting Lock Overview........................................................................................................................ 92

Network Security Features...........................................................................................................................96

Before Using Network Security Features ........................................................................................... 97

Manage Your Network Machine Securely Using SSL/TLS.................................................................98

Send an Email Securely ................................................................................................................... 131

Mobile................................................................................................................................................. 136

Google Cloud Print.....................................................................................................................................137

Google Cloud Print Overview ........................................................................................................... 138

Before Using Google Cloud Print ..................................................................................................... 139

Print from Google Chrome™ or Chrome OS™................................................................................. 143

Print from Google Drive™ for Mobile ................................................................................................ 144

Print from Gmail™ Webmail Service for Mobile................................................................................145

AirPrint .......................................................................................................................................................146

AirPrint Overview.............................................................................................................................. 147

Before Using AirPrint........................................................................................................................ 148

Print Using AirPrint ........................................................................................................................... 151

Mobile Printing for Windows®.................................................................................................................... 155

Mopria® Print Service................................................................................................................................. 156

Brother iPrint&Scan for Mobile Devices ..................................................................................................... 157

Near-Field Communication (NFC).............................................................................................................. 158

Brother iPrint&Scan for Windows® and Mac.................................................................................. 159

Brother iPrint&Scan Overview.................................................................................................................... 160

Troubleshooting................................................................................................................................ 161

Error and Maintenance Indications ............................................................................................................162

Error and Maintenance Messages ............................................................................................................. 165

Paper Jams ................................................................................................................................................ 169

Paper is Jammed in the Paper Tray................................................................................................. 170

Paper is Jammed in the MP tray ...................................................................................................... 171

Paper is Jammed in the Back of the Machine .................................................................................. 172

Paper is Jammed inside the Machine .............................................................................................. 174

Paper is Jammed in the 2-sided Tray............................................................................................... 176

Printing Problems.......................................................................................................................................178

Improve the Print Quality............................................................................................................................ 181

Network Problems......................................................................................................................................186

Error Messages ................................................................................................................................ 187

Where Can I Find My Brother Machine's Network Settings? ........................................................... 188

Home > Table of Contents

I Cannot Complete the Wireless Network Setup Configuration........................................................ 189

Use the Network Connection Repair Tool (Windows®) ....................................................................191

My Brother Machine Cannot Print over the Network ........................................................................ 192

I Want to Check that My Network Devices are Working Correctly ................................................... 194

Google Cloud Print Problems..................................................................................................................... 195

AirPrint Problems ....................................................................................................................................... 196

Other Problems .......................................................................................................................................... 197

Machine Information................................................................................................................................... 198

Check the Serial Number ................................................................................................................. 199

Check the Firmware Version ............................................................................................................ 200

Reset Functions Overview ............................................................................................................... 201

Reset Your Brother Machine ............................................................................................................ 202

Routine Maintenance ........................................................................................................................ 203

Replace Supplies ....................................................................................................................................... 204

Replace the Toner Cartridge ............................................................................................................ 206

Replace the Drum Unit ..................................................................................................................... 209

Clean the Machine ..................................................................................................................................... 211

Clean the Corona Wire..................................................................................................................... 213

Clean the Drum Unit Using Drum Dot Print...................................................................................... 215

Clean the Paper Pick-up Rollers ...................................................................................................... 221

Check the Remaining Part Life ..................................................................................................................222

Pack and Ship Your Brother Machine ........................................................................................................223

Machine Settings............................................................................................................................... 225

Change Machine Settings from the Control Panel ..................................................................................... 226

General Settings............................................................................................................................... 227

Menu Table (for LCD Models) .......................................................................................................... 234

How to Install the Remote Printer Console Software (Windows® only) ..................................................... 243

Change Machine Settings from Your Computer......................................................................................... 244

Change Machine Settings Using Web Based Management ............................................................ 245

Appendix............................................................................................................................................ 249

Specifications ............................................................................................................................................. 250

How to Enter Text on Your Brother Machine .............................................................................................. 256

Supplies .....................................................................................................................................................257

Brother Numbers........................................................................................................................................259

iii

Home > Before You Use Your Brother Machine

Before You Use Your Brother Machine

• Definitions of Notes

• Trademarks

• Important Note

Home > Before You Use Your Brother Machine > Definitions of Notes

Definitions of Notes

We use the following symbols and conventions throughout this User's Guide:

WARNING

CAUTION

IMPORTANT

NOTE

Bold Bold style identifies buttons on the machine's control panel or computer screen.

Italics Italicised style emphasises an important point or refers you to a related topic.

Courier New

WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries.

CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injuries.

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.

NOTE specifies the operating environment, conditions for installation, or special conditions of use.

Tips icons indicate helpful hints and supplementary information.

Electrical Hazard icons alert you to possible electrical shock.

Fire Hazard icons alert you to the possibility of a fire.

Hot Surface icons warn you not to touch hot machine parts.

Prohibition icons indicate actions you must not perform.

Courier New font identifies messages shown on the machine's LCD.

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• Before You Use Your Brother Machine

Home > Before You Use Your Brother Machine > Trademarks

Trademarks

BROTHER is either a trademark or a registered trademark of Brother Industries, Ltd.

Microsoft, Windows, Windows Server and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Apple, Mac, Safari, AirPrint, the AirPrint logo, iPad, iPhone and iPod touch are trademarks of Apple Inc., registered in the United States and other countries.

macOS is a trademark of Apple Inc.

App Store is a service mark of Apple Inc.

PostScript and PostScript 3 are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

Wi-Fi, Wi-Fi Alliance and Wi-Fi Direct are registered trademarks of Wi-Fi Alliance®.

WPA, WPA2, Wi-Fi CERTIFIED, Wi-Fi Protected Setup and Wi-Fi Protected Setup logo are trademarks of Wi-Fi Alliance®.

Android, Gmail, Google Cloud Print, Google Drive, Google Chrome, Chrome OS and Google Play are trademarks of Google Inc. Use of these trademarks is subject to Google Permissions.

Mopria® and the Mopria® Logo are registered trademarks and service marks of Mopria Alliance, Inc. in the United States and other countries. Unauthorised use is strictly prohibited.

Mozilla and Firefox are registered trademarks of the Mozilla Foundation.

Intel is a trademark of Intel Corporation in the U.S. and/or other countries.

The Bluetooth® word mark is a registered trademark owned by the Bluetooth SIG, Inc. and any use of such marks by Brother Industries, Ltd. is under license.

Each company whose software title is mentioned in this manual has a Software License Agreement specific to its proprietary programs.

Any trade names and product names of companies appearing on Brother products, related documents and any other materials are all trademarks or registered trademarks of those respective companies.

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• Before You Use Your Brother Machine

Home > Before You Use Your Brother Machine > Important Note

Important Note

• Do not use this product outside the country of purchase as it may violate the wireless telecommunication and power regulations of that country.

• Not all models are available in all countries.

• Windows® 10 in this document represents Windows® 10 Home, Windows® 10 Pro, Windows® 10 Education and Windows® 10 Enterprise.

• Windows Server® 2008 in this document represents Windows Server® 2008 and Windows Server® 2008 R2.

• In this User's Guide, the LCD messages of the HL-L2375DW are used unless otherwise specified.

• In this User's Guide, the illustrations of the HL-L2375DW are used unless otherwise specified.

• The screens in this User's Guide are for illustration purposes only and may differ from the actual screens.

• Unless otherwise specified, the screens in this manual are from Windows® 7 and macOS v10.10.5. Screens on your computer may vary depending on your operating system.

• The contents of this guide and the specifications of this product are subject to change without notice.

• Not all features are available in countries subject to applicable export restrictions.

Related Information

• Before You Use Your Brother Machine

Home > Introduction to Your Brother Machine

Introduction to Your Brother Machine

• Control Panel Overview

• LED Patterns and Indications (for Models Without an LCD)

•

Access Brother Utilities (Windows®)

Home > Introduction to Your Brother Machine > Control Panel Overview

Control Panel Overview

HL-L2310D

1. Power On/Off Button

• Turn on the machine by pressing .

• Turn off the machine by pressing and holding .

2. Toner LED

The Toner LED indicates that the Toner is low.

3. Drum LED

The Drum LED indicates that the Drum Unit must be replaced soon.

4. Paper LED

The Paper LED indicates that there is an error relating to paper feeding.

5. Ready LED

The Ready LED blinks to indicate the machine's status.

6. Go Button

• Press Go to clear certain errors.

• Press Go to print any data remaining in the machine's memory.

• Press and hold Go for about two seconds to cancel a print job.

HL-L2350DW/HL-L2351DW/HL-L2370DN/HL-L2375DW/HL-L2376DW/HL-L2385DW/ HL-L2386DW

The control panel will vary depending on your model.

1. LCD (Liquid Crystal Display)

0 Max

Displays messages to help you set up and use your machine.

Wireless Models:

A four-level indicator shows the wireless signal strength if you are using a wireless connection.

2. Power On/Off Button

• Turn on the machine by pressing .

• Turn off the machine by pressing and holding . The LCD displays [Shutting Down] for a few

seconds before going off.

3. Network Buttons

• Wired Models:

Network

Press Network to set up wired network settings.

• Models with Wireless Function:

WiFi

Press the WiFi button and launch the wireless installer on your computer. Follow the on-screen instructions to set up a wireless connection between your machine and your network.

When the WiFi light is on, your Brother machine is connected to a wireless access point. When the WiFi light blinks, the wireless connection is down, or your machine is in the process of connecting to a wireless access point.

4. Menu Buttons

Press to store your machine settings. After you change a setting, the machine returns to the previous menu level.

Back

• Press to go back one level in the menu.

• Press to select the previous digit when setting numbers.

a or b ( + or -)

• Press to scroll through menus and options.

• Press to enter a number or to increase or decrease the number. Press and hold down a or b to scroll faster. When you see the number you want, press OK.

5. Go Button

• Press to clear certain error messages. To clear all other errors, follow the control panel instructions.

• Press to print any data remaining in the machine's memory.

• Press to select the displayed option. After you change a setting, the machine returns to Ready mode.

• Press and hold Go for about two seconds to cancel a print job.

6. Near Field Communication (NFC) (available only for certain models)

If your Android™ device supports the NFC feature, you can print from your mobile device by touching it to the NFC symbol on the control panel.

Related Information

• Introduction to Your Brother Machine

Home > Introduction to Your Brother Machine > LED Patterns and Indications (for Models Without an LCD)

LED Patterns and Indications (for Models Without an LCD)

Related Models: HL-L2310D

The LEDs on your machine's control panel light up, dim, or blink to indicate machine status.

LED indications are defined in the table below.

LED is off.

or LED is on.

LED is dimmed.

or LED is blinking.

This table defines what LEDs indicate when they light up, dim, or blink.

LED indication

Status Meaning

Sleep In Sleep mode (Power Save mode), the machine

acts as if it is turned off, but it can still receive data. Receiving a print job will wake the machine and it will start printing.

Deep Sleep In Deep Sleep mode (lower power consumption

than Sleep mode), the machine acts as if it is turned off, but it can still receive data. If the machine does not receive data for the length of time you specify, it enters Deep Sleep mode. Receiving a print job will wake the machine and it will start printing.

Ready The machine is ready to print.

Please Wait The machine is warming up.

Printing The machine is printing.

Cooling Down The machine is cooling down.

Wait for 10 minutes or until the inside of the machine has cooled down.

Cancel Printing The machine is canceling the job.

Related Information

• Introduction to Your Brother Machine

Home > Introduction to Your Brother Machine > Access Brother Utilities (Windows®)

Access Brother Utilities (Windows®)

Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on

your computer.

1. Do one of the following:

• (Windows® 7, Windows Server® 2008 and Windows Server® 2008 R2)

Click

• (Windows® 8 and Windows Server® 2012)

Tap or click (Brother Utilities) either on the Start screen or the desktop.

• (Windows® 8.1 and Windows Server® 2012 R2)

Move your mouse to the lower left corner of the Start screen and click

based device, swipe up from the bottom of the Start screen to bring up the Apps screen).

When the Apps screen appears, tap or click (Brother Utilities).

• (Windows® 10 and Windows Server® 2016)

Click

2. Select your machine (where XXXX is the name of your model).

(Start) > All Programs > Brother > Brother Utilities.

> Brother > Brother Utilities.

(if you are using a touch-

3. Choose the operation you want to use.

Related Information

• Introduction to Your Brother Machine

• Uninstall the Brother Software and Drivers (Windows®)

Home > Introduction to Your Brother Machine > Access Brother Utilities (Windows®) > Uninstall the Brother

Software and Drivers (Windows®)

Uninstall the Brother Software and Drivers (Windows®)

1. Do one of the following:

• (Windows® 7, Windows Server® 2008 and Windows Server® 2008 R2)

Click (Start) > All Programs > Brother > Brother Utilities.

• (Windows® 8 and Windows Server® 2012)

Tap or click

• (Windows® 8.1 and Windows Server® 2012 R2)

Move your mouse to the lower left corner of the Start screen and click

based device, swipe up from the bottom of the Start screen to bring up the Apps screen).

When the Apps screen appears, tap or click (Brother Utilities).

• (Windows® 10 and Windows Server® 2016)

Click

2. Click the drop-down list, and then select your model name (if not already selected). Click Tools in the left navigation bar, and then click Uninstall.

Follow the instructions in the dialog box to uninstall the software and drivers.

> Brother > Brother Utilities.

(Brother Utilities) either on the Start screen or the desktop.

(if you are using a touch-

Related Information

• Access Brother Utilities (Windows®)

Home > Paper Handling

Paper Handling

• Load Paper

• Paper Settings

• Unprintable Area

• Using Special Paper

Home > Paper Handling > Load Paper

Load Paper

• Load and Print Using the Paper Tray

• Load and Print Using the Multi‑purpose Tray (MP Tray)

• Load and Print Paper in the Manual Feed Slot

Home > Paper Handling > Load Paper > Load and Print Using the Paper Tray

Load and Print Using the Paper Tray

• Load Paper in the Paper Tray

Home > Paper Handling > Load Paper > Load and Print Using the Paper Tray > Load Paper in the Paper

Tray

Load Paper in the Paper Tray

• If the Check Size setting is set to On and you pull the paper tray out of the machine, a message appears on the LCD asking if you want to change the paper size and paper type. Change the paper size and paper type settings if needed, following the LCD instructions.

• When you load a different size and type of paper in the tray, you must also change the Paper Size and Paper Type settings in the machine, or on your computer.

1. Pull the paper tray completely out of the machine.

2. Press and slide the paper guides to fit the paper.

Press the green release levers to slide the paper guides.

For Legal or Folio size paper, press the release button (1) in the bottom of the paper tray and then pull out the back of the paper tray. (Legal and Folio size paper are not available in some regions.)

3. Fan the stack of paper well.

4. Load paper in the paper tray with the printing surface face down.

5. Make sure the paper is below the maximum paper mark (b b b).

Overfilling the paper tray will cause paper jams.

6. Slowly push the paper tray completely into the machine.

7. Lift the support flap to prevent paper from sliding off the output tray.

Related Information

• Load and Print Using the Paper Tray

Home > Paper Handling > Load Paper > Load and Print Using the Multi‑purpose Tray (MP Tray)

Load and Print Using the Multi‑purpose Tray (MP Tray)

You can load thin paper, thick paper, recycled paper, bond paper, labels, up to 30 sheets of plain paper, or up to 2 envelopes in the MP tray.

• Load Paper in the Multi‑purpose Tray (MP Tray)

• Load and Print Labels Using the MP Tray

• Load and Print Envelopes Using the MP Tray

• Printing Problems

• Error and Maintenance Messages

Home > Paper Handling > Load Paper > Load and Print Using the Multi‑purpose Tray (MP Tray) > Load

Paper in the Multi‑purpose Tray (MP Tray)

Load Paper in the Multi‑purpose Tray (MP Tray)

When you load a different size and type of paper in the tray, you must also change the Paper Size and Paper Type settings in the machine, or on your computer.

Acceptable paper types:

• Plain Paper

• Thin Paper

• Thick Paper

• Recycled Paper

• Bond

1. Lift the support flap to prevent paper from sliding off the face down output tray.

2. Open the MP tray and lower it gently.

When using paper smaller than A6/A5 (Long Edge), you can skip the next step.

3. Pull out the MP tray support (1).

When using Legal or Folio size paper, pull out the paper support (1).

4. Slide the MP tray paper guides to fit the width of the paper you are using.

5. Load paper with the printing surface face up in the MP tray.

• Make sure the paper is below the maximum paper mark (1).

Related Information

• Load and Print Using the Multi‑purpose Tray (MP Tray)

Home > Paper Handling > Load Paper > Load and Print Using the Multi‑purpose Tray (MP Tray) > Load

and Print Labels Using the MP Tray

Load and Print Labels Using the MP Tray

When the back cover (face up output tray) is pulled down, the machine has a straight paper path from the MP tray through to the back of the machine. Use this paper feed and output method when you print on labels.

When you load a different size and type of paper in the tray, you must also change the Paper Size and Paper Type settings in the machine, or on your computer.

1. Open the machine's back cover (the face up output tray).

2. On the front of the machine, open the MP tray and lower it gently.

When using paper smaller than A6/A5 (Long Edge), you can skip the next step.

3. Pull out the MP tray support (1).

When using Legal or Folio size paper, pull out the paper support (1).

4. Slide the MP tray paper guides to fit the width of the paper you are using.

5. Load paper with the printing surface face up in the MP tray.

• Make sure the paper is below the maximum paper mark (1).

6. Change your print preferences in the Print screen before sending the print job from your computer.

7. Send your print job to the machine.

8. Close the back cover (the face up output tray) until it locks in the closed position.

Related Information

• Load and Print Using the Multi‑purpose Tray (MP Tray)

Home > Paper Handling > Load Paper > Load and Print Using the Multi‑purpose Tray (MP Tray) > Load

and Print Envelopes Using the MP Tray

Load and Print Envelopes Using the MP Tray

You can load up to two envelopes in the MP tray.

Before loading, press the corners and sides of the envelopes to make them as flat as possible.

When you load a different size and type of paper in the tray, you must also change the Paper Size and Paper Type settings in the machine, or on your computer.

1. Open the machine's back cover (the face up output tray).

2. Pull down the two green levers, one on the left side and one on the right side, as shown in the illustration.

3. On the front of the machine, open the MP tray and lower it gently.

4. Pull out the MP tray support (1).

5. Slide the MP tray paper guides to fit the width of the envelopes that you are using.

6. Load paper with the printing surface face up in the MP tray.

• Load up to two envelopes in the MP tray with the printing surface face up. Make sure the envelopes are below the maximum paper mark (1). Loading more than two envelopes may cause paper jams.

7. Change your print preferences in the Print dialog box before sending the print job from your computer.

Settings Options for Envelopes

Paper Size Com-10

Monarch

Media Type Envelopes

Env. Thick

Env. Thin

8. Send your print job to the machine.

9. When you have finished printing, return the two green levers you adjusted in the earlier step back to their original positions.

10. Close the back cover (the face up output tray) until it locks in the closed position.

Related Information

• Load and Print Using the Multi‑purpose Tray (MP Tray)

Home > Paper Handling > Load Paper > Load and Print Paper in the Manual Feed Slot

Load and Print Paper in the Manual Feed Slot

• Load and Print Plain Paper, Thin Paper, Recycled Paper and Bond Paper in the Manual

Feed Slot

• Load and Print on Thick Paper and Labels in the Manual Feed Slot

• Load and Print on Envelopes in the Manual Feed Slot

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