Online User's Guide
HL-L2310D
HL-L2350DW
HL-L2357DW
HL-L2370DN
HL-L2375DW
© 2017 Brother Industries, Ltd. All rights reserved.
Home > Table of Contents
Table of Contents
Before You Use Your Brother Machine ............................................................................................... 1
Definitions of Notes ........................................................................................................................................ 2
Trademarks .................................................................................................................................................... 3
Important Note ...............................................................................................................................................4
Introduction to Your Brother Machine................................................................................................. 5
Control Panel Overview .................................................................................................................................6
LED Patterns and Indications (for Models Without an LCD) .......................................................................... 9
Access Brother Utilities (Windows®) ............................................................................................................ 11
Uninstall the Brother Software and Drivers (Windows®) .................................................................... 13
Paper Handling.................................................................................................................................... 14
Load Paper................................................................................................................................................... 15
Load and Print Using the Paper Tray ................................................................................................. 16
Load and Print Paper in the Manual Feed Slot .................................................................................. 19
Paper Settings.............................................................................................................................................. 25
Change the Paper Size and Paper Type............................................................................................ 26
Change the Check Paper Size Setting............................................................................................... 27
Unprintable Area .......................................................................................................................................... 28
Recommended Print Media.......................................................................................................................... 29
Using Special Paper..................................................................................................................................... 30
Print ...................................................................................................................................................... 31
Print from Your Computer (Windows®) ........................................................................................................ 32
Print a Document (Windows®)............................................................................................................ 33
Print Settings (Windows®).................................................................................................................. 35
Change the Default Print Settings (Windows®).................................................................................. 39
Monitor the Status of the Machine from Your Computer (Windows®) ................................................ 40
Print from Your Computer (Mac) ..................................................................................................................41
Print a Document (Mac) ..................................................................................................................... 42
Print Options (Mac) ............................................................................................................................ 43
Monitor the Status of the Machine from Your Computer (Mac) .......................................................... 48
Cancel a Print Job........................................................................................................................................49
Test Print ...................................................................................................................................................... 50
Network ................................................................................................................................................ 51
Supported Basic Network Features ............................................................................................................. 52
Network Management Software and Utilities ............................................................................................... 53
Learn about Network Management Software and Utilities ................................................................. 54
Additional Methods of Configuring Your Brother Machine for a Wireless Network ......................................55
Before Configuring Your Brother Machine for a Wireless Network..................................................... 56
Configure Your Machine for a Wireless Network................................................................................57
Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected
Setup™ (WPS).................................................................................................................................... 58
Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected
Setup™ (WPS).................................................................................................................................... 59
Configure Your Machine for a Wireless Network Using the Machine's Control Panel Setup Wizard . 62
Configure Your Machine for a Wireless Network When the SSID Is Not Broadcast .......................... 64
i
Home > Table of Contents
Use Wi-Fi Direct®............................................................................................................................... 66
Advanced Network Features........................................................................................................................76
Print the Network Configuration Report.............................................................................................. 77
Print the WLAN Report....................................................................................................................... 78
Technical Information for Advanced Users................................................................................................... 81
Reset the Network Settings to the Factory Settings........................................................................... 82
Security ................................................................................................................................................ 83
Lock the Machine Settings ........................................................................................................................... 84
Setting Lock Overview........................................................................................................................ 85
Network Security Features...........................................................................................................................89
Before Using Network Security Features ........................................................................................... 90
Manage Your Network Machine Securely Using SSL/TLS.................................................................91
Send an Email Securely ................................................................................................................... 124
Mobile................................................................................................................................................. 129
Google Cloud Print.....................................................................................................................................130
Google Cloud Print Overview ........................................................................................................... 131
Before Using Google Cloud Print ..................................................................................................... 132
Print from Google Chrome™ or Chrome OS™................................................................................. 136
Print from Google Drive™ for Mobile ................................................................................................ 137
Print from Gmail™ Webmail Service for Mobile................................................................................138
AirPrint .......................................................................................................................................................139
AirPrint Overview.............................................................................................................................. 140
Before Using AirPrint........................................................................................................................ 141
Print Using AirPrint ........................................................................................................................... 144
Mobile Printing for Windows®.................................................................................................................... 148
Mopria® Print Service................................................................................................................................. 149
Brother iPrint&Scan for Mobile Devices ..................................................................................................... 150
Brother iPrint&Scan for Windows® and Mac.................................................................................. 151
Brother iPrint&Scan Overview.................................................................................................................... 152
Troubleshooting................................................................................................................................ 153
Error and Maintenance Indications ............................................................................................................154
Error and Maintenance Messages ............................................................................................................. 157
Paper Jams ................................................................................................................................................ 160
Paper is Jammed in the Paper Tray................................................................................................. 161
Paper is Jammed in the Back of the Machine .................................................................................. 162
Paper is Jammed inside the Machine .............................................................................................. 164
Paper is Jammed in the 2-sided Tray............................................................................................... 165
Printing Problems.......................................................................................................................................167
Improve the Print Quality............................................................................................................................ 170
Network Problems......................................................................................................................................175
Error Messages ................................................................................................................................ 176
Where Can I Find My Brother Machine's Network Settings? ........................................................... 177
I Cannot Complete the Wireless Network Setup Configuration........................................................ 178
Use the Network Connection Repair Tool (Windows®) ....................................................................180
My Brother Machine Cannot Print over the Network ........................................................................ 181
I Want to Check that My Network Devices are Working Correctly ................................................... 183
ii
Home > Table of Contents
Google Cloud Print Problems..................................................................................................................... 184
AirPrint Problems ....................................................................................................................................... 185
Other Problems .......................................................................................................................................... 186
Machine Information................................................................................................................................... 187
Check the Serial Number ................................................................................................................. 188
Check the Firmware Version ............................................................................................................ 189
Reset Functions Overview ............................................................................................................... 190
Reset Your Brother Machine ............................................................................................................ 191
Routine Maintenance ........................................................................................................................ 192
Replace Supplies ....................................................................................................................................... 193
Replace the Toner Cartridge ............................................................................................................ 195
Replace the Drum Unit ..................................................................................................................... 197
Clean the Machine ..................................................................................................................................... 199
Clean the Corona Wire..................................................................................................................... 201
Clean the Drum Unit Using Drum Dot Print...................................................................................... 202
Clean the Paper Pick-up Rollers ...................................................................................................... 207
Check the Remaining Part Life ..................................................................................................................208
Pack and Ship Your Brother Machine ........................................................................................................209
Machine Settings............................................................................................................................... 210
Change Machine Settings from the Control Panel ..................................................................................... 211
General Settings............................................................................................................................... 212
Menu Table (for LCD Models) .......................................................................................................... 219
How to Install the Remote Printer Console Software (Windows® only) ..................................................... 227
Change Machine Settings from Your Computer......................................................................................... 228
Change Machine Settings Using Web Based Management ............................................................ 229
Appendix............................................................................................................................................ 233
Specifications ............................................................................................................................................. 234
How to Enter Text on Your Brother Machine .............................................................................................. 239
Supplies .....................................................................................................................................................240
Information Regarding Recycled Paper ..................................................................................................... 242
Brother Numbers........................................................................................................................................243
iii
Home > Before You Use Your Brother Machine
Before You Use Your Brother Machine
• Definitions of Notes
• Trademarks
• Important Note
1
Home > Before You Use Your Brother Machine > Definitions of Notes
Definitions of Notes
We use the following symbols and conventions throughout this User's Guide:
WARNING
CAUTION
IMPORTANT
NOTE
Bold Bold style identifies buttons on the machine's control panel or computer screen.
Italics Italicised style emphasises an important point or refers you to a related topic.
Courier New
WARNING indicates a potentially hazardous situation which, if not avoided, could
result in death or serious injuries.
CAUTION indicates a potentially hazardous situation which, if not avoided, may
result in minor or moderate injuries.
IMPORTANT indicates a potentially hazardous situation which, if not avoided, may
result in damage to property or loss of product functionality.
NOTE specifies the operating environment, conditions for installation, or special
conditions of use.
Tips icons indicate helpful hints and supplementary information.
Electrical Hazard icons alert you to possible electrical shock.
Fire Hazard icons alert you to the possibility of a fire.
Hot Surface icons warn you not to touch hot machine parts.
Prohibition icons indicate actions you must not perform.
Courier New font identifies messages shown on the machine's LCD.
Related Information
• Before You Use Your Brother Machine
2
Home > Before You Use Your Brother Machine > Trademarks
Trademarks
BROTHER is either a trademark or a registered trademark of Brother Industries, Ltd.
Microsoft, Windows, Windows Server and Internet Explorer are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries.
Apple, Mac, Safari, AirPrint, the AirPrint logo, iPad, iPhone and iPod touch are trademarks of Apple Inc.,
registered in the United States and other countries.
macOS is a trademark of Apple Inc.
App Store is a service mark of Apple Inc.
PostScript and PostScript 3 are either registered trademarks or trademarks of Adobe Systems Incorporated in
the United States and/or other countries.
Wi-Fi, Wi-Fi Alliance and Wi-Fi Direct are registered trademarks of Wi-Fi Alliance®.
WPA, WPA2, Wi-Fi CERTIFIED, Wi-Fi Protected Setup and Wi-Fi Protected Setup logo are trademarks of Wi-Fi
Alliance®.
Android, Gmail, Google Cloud Print, Google Drive, Google Chrome, Chrome OS and Google Play are
trademarks of Google Inc. Use of these trademarks is subject to Google Permissions.
Mopria® and the Mopria® Logo are registered trademarks and service marks of Mopria Alliance, Inc. in the
United States and other countries. Unauthorised use is strictly prohibited.
Mozilla and Firefox are registered trademarks of the Mozilla Foundation.
Intel is a trademark of Intel Corporation in the U.S. and/or other countries.
The Bluetooth® word mark is a registered trademark owned by the Bluetooth SIG, Inc. and any use of such
marks by Brother Industries, Ltd. is under license.
Each company whose software title is mentioned in this manual has a Software License Agreement specific to its
proprietary programs.
Any trade names and product names of companies appearing on Brother products, related documents
and any other materials are all trademarks or registered trademarks of those respective companies.
Related Information
• Before You Use Your Brother Machine
3
Home > Before You Use Your Brother Machine > Important Note
Important Note
• Do not use this product outside the country of purchase as it may violate the wireless telecommunication and
power regulations of that country.
• Not all models are available in all countries.
• Windows® 10 in this document represents Windows® 10 Home, Windows® 10 Pro, Windows® 10 Education
and Windows® 10 Enterprise.
• Windows Server® 2008 in this document represents Windows Server® 2008 and Windows Server® 2008 R2.
• In this User's Guide, the LCD messages of the HL-L2375DW are used unless otherwise specified.
• In this User's Guide, the illustrations of the HL-L2375DW are used unless otherwise specified.
• The screens in this User's Guide are for illustration purposes only and may differ from the actual screens.
• Unless otherwise specified, the screens in this manual are from Windows® 7 and macOS v10.10.5. Screens
on your computer may vary depending on your operating system.
• The contents of this guide and the specifications of this product are subject to change without notice.
• Not all features are available in countries subject to applicable export restrictions.
Related Information
• Before You Use Your Brother Machine
4
Home > Introduction to Your Brother Machine
Introduction to Your Brother Machine
• Control Panel Overview
• LED Patterns and Indications (for Models Without an LCD)
•
Access Brother Utilities (Windows®)
5
Home > Introduction to Your Brother Machine > Control Panel Overview
1
6
2
3
4
5
Control Panel Overview
HL-L2310D
1. Power On/Off Button
• Turn on the machine by pressing .
• Turn off the machine by pressing and holding .
2. Toner LED
The Toner LED indicates that the Toner is low.
3. Drum LED
The Drum LED indicates that the Drum Unit must be replaced soon.
4. Paper LED
The Paper LED indicates that there is an error relating to paper feeding.
5. Ready LED
The Ready LED blinks to indicate the machine's status.
6. Go Button
• Press Go to clear certain errors.
• Press Go to print any data remaining in the machine's memory.
• Press and hold Go for about two seconds to cancel a print job.
HL-L2350DW/HL-L2357DW/HL-L2370DN/HL-L2375DW
The control panel will vary depending on your model.
6
1
2
3
5
4
1. LCD (Liquid Crystal Display)
0 Max
Displays messages to help you set up and use your machine.
Wireless Models:
A four-level indicator shows the wireless signal strength if you are using a wireless connection.
2. Power On/Off Button
• Turn on the machine by pressing .
• Turn off the machine by pressing and holding . The LCD displays [Shutting Down] for a few
seconds before going off.
3. Network Buttons
• Wired Models:
Network
Press Network to set up wired network settings.
• Models with Wireless Function:
WiFi
Press the WiFi button and launch the wireless installer on your computer. Follow the on-screen
instructions to set up a wireless connection between your machine and your network.
When the WiFi light is on, your Brother machine is connected to a wireless access point. When the WiFi
light blinks, the wireless connection is down, or your machine is in the process of connecting to a wireless
access point.
4. Menu Buttons
OK
Press to store your machine settings. After you change a setting, the machine returns to the previous
menu level.
Back
• Press to go back one level in the menu.
• Press to select the previous digit when setting numbers.
a or b ( + or -)
• Press to scroll through menus and options.
7
• Press to enter a number or to increase or decrease the number. Press and hold down a or b to scroll
faster. When you see the number you want, press OK.
5. Go Button
• Press to clear certain error messages. To clear all other errors, follow the control panel instructions.
• Press to print any data remaining in the machine's memory.
• Press to select the displayed option. After you change a setting, the machine returns to Ready mode.
• Press and hold Go for about two seconds to cancel a print job.
Related Information
• Introduction to Your Brother Machine
8
Home > Introduction to Your Brother Machine > LED Patterns and Indications (for Models Without an LCD)
LED Patterns and Indications (for Models Without an LCD)
Related Models: HL-L2310D
The LEDs on your machine's control panel light up, dim, or blink to indicate machine status.
LED indications are defined in the table below.
LED is off.
or LED is on.
LED is dimmed.
or LED is blinking.
This table defines what LEDs indicate when they light up, dim, or blink.
LED indication
Status Meaning
Sleep In Sleep mode (Power Save mode), the machine
acts as if it is turned off, but it can still receive data.
Receiving a print job will wake the machine and it
will start printing.
Deep Sleep In Deep Sleep mode (lower power consumption
than Sleep mode), the machine acts as if it is turned
off, but it can still receive data. If the machine does
not receive data for the length of time you specify, it
enters Deep Sleep mode. Receiving a print job will
wake the machine and it will start printing.
Ready The machine is ready to print.
Please Wait The machine is warming up.
Printing The machine is printing.
Cooling Down The machine is cooling down.
Wait for 10 minutes or until the inside of the
machine has cooled down.
Cancel Printing The machine is canceling the job.
9
Related Information
• Introduction to Your Brother Machine
10
Home > Introduction to Your Brother Machine > Access Brother Utilities (Windows®)
Access Brother Utilities (Windows®)
Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on
your computer.
1. Do one of the following:
• (Windows® 7, Windows Server® 2008 and Windows Server® 2008 R2)
Click
• (Windows® 8 and Windows Server® 2012)
Tap or click (Brother Utilities) either on the Start screen or the desktop.
• (Windows® 8.1 and Windows Server® 2012 R2)
Move your mouse to the lower left corner of the Start screen and click
based device, swipe up from the bottom of the Start screen to bring up the Apps screen).
When the Apps screen appears, tap or click (Brother Utilities).
• (Windows® 10 and Windows Server® 2016)
Click
2. Select your machine (where XXXX is the name of your model).
(Start) > All Programs > Brother > Brother Utilities.
> Brother > Brother Utilities.
(if you are using a touch-
3. Choose the operation you want to use.
11
Related Information
• Introduction to Your Brother Machine
• Uninstall the Brother Software and Drivers (Windows®)
12
Home > Introduction to Your Brother Machine > Access Brother Utilities (Windows®) > Uninstall the Brother
Software and Drivers (Windows®)
Uninstall the Brother Software and Drivers (Windows®)
1. Do one of the following:
• (Windows® 7, Windows Server® 2008 and Windows Server® 2008 R2)
Click (Start) > All Programs > Brother > Brother Utilities.
• (Windows® 8 and Windows Server® 2012)
Tap or click
• (Windows® 8.1 and Windows Server® 2012 R2)
Move your mouse to the lower left corner of the Start screen and click
based device, swipe up from the bottom of the Start screen to bring up the Apps screen).
When the Apps screen appears, tap or click (Brother Utilities).
• (Windows® 10 and Windows Server® 2016)
Click
2. Click the drop-down list, and then select your model name (if not already selected). Click Tools in the left
navigation bar, and then click Uninstall.
Follow the instructions in the dialog box to uninstall the software and drivers.
> Brother > Brother Utilities.
(Brother Utilities) either on the Start screen or the desktop.
(if you are using a touch-
Related Information
• Access Brother Utilities (Windows®)
13
Home > Paper Handling
Paper Handling
• Load Paper
• Paper Settings
• Unprintable Area
• Recommended Print Media
• Using Special Paper
14
Home > Paper Handling > Load Paper
Load Paper
• Load and Print Using the Paper Tray
• Load and Print Paper in the Manual Feed Slot
15
Home > Paper Handling > Load Paper > Load and Print Using the Paper Tray
Load and Print Using the Paper Tray
• Load Paper in the Paper Tray
16
Home > Paper Handling > Load Paper > Load and Print Using the Paper Tray > Load Paper in the Paper
Tray
Load Paper in the Paper Tray
• If the Check Size setting is set to On and you pull the paper tray out of the machine, a message appears
on the LCD asking if you want to change the paper size and paper type. Change the paper size and paper
type settings if needed, following the LCD instructions.
• When you load a different size and type of paper in the tray, you must also change the Paper Size and
Paper Type settings in the machine, or on your computer.
1. Pull the paper tray completely out of the machine.
2. Press and slide the paper guides to fit the paper.
Press the green release levers to slide the paper guides.
3. Fan the stack of paper well.
4. Load paper in the paper tray with the printing surface face down.
5. Make sure the paper is below the maximum paper mark (b b b).
Overfilling the paper tray will cause paper jams.
6. Slowly push the paper tray completely into the machine.
7. Lift the support flap to prevent paper from sliding off the output tray.
17
Related Information
• Load and Print Using the Paper Tray
18
Home > Paper Handling > Load Paper > Load and Print Paper in the Manual Feed Slot
Load and Print Paper in the Manual Feed Slot
• Load and Print Plain Paper, Thin Paper, Recycled Paper and Bond Paper in the Manual
Feed Slot
• Load and Print on Thick Paper and Labels in the Manual Feed Slot
• Load and Print on Envelopes in the Manual Feed Slot
19
Home > Paper Handling > Load Paper > Load and Print Paper in the Manual Feed Slot > Load and Print
Plain Paper, Thin Paper, Recycled Paper and Bond Paper in the Manual Feed Slot
Load and Print Plain Paper, Thin Paper, Recycled Paper and Bond Paper in the Manual Feed Slot
When you load a different paper size in the tray, you must change the Paper Size setting in the machine or on
your computer at the same time.
1. Lift the support flap to prevent paper from sliding off the face down output tray.
2. Open the manual feed slot cover.
3. Use both hands to slide the manual feed slot paper guides to fit the width of the paper you are using.
4. Using both hands, put one full sheet of paper in the manual feed slot until the front edge touches the paper
feed roller. When you feel the machine pull it in, let go.
• Load paper into the manual feed slot with the printing surface facing up.
• Make sure the paper is straight and in the correct position in the manual feed slot. If it is not, the paper
may not be fed correctly, resulting in a skewed printout or a paper jam.
5. Send your print job to the machine.
Change your print preferences in the Print screen before sending the print job from your computer.
6. After the printed page comes out from the machine, load the next sheet of paper in the manual feed slot.
Repeat for each page that you want to print.
Related Information
• Load and Print Paper in the Manual Feed Slot
20
Home > Paper Handling > Load Paper > Load and Print Paper in the Manual Feed Slot > Load and Print on
Thick Paper and Labels in the Manual Feed Slot
Load and Print on Thick Paper and Labels in the Manual Feed Slot
When you load a different paper size in the tray, you must change the Paper Size setting in the machine or on
your computer at the same time.
1. Open the machine's back cover (the face up output tray).
The machine automatically turns on Manual Feed mode when you load paper in the manual feed slot.
2. On the front of the machine, open the manual feed slot cover.
3. Use both hands to slide the manual feed slot paper guides to fit the width of the paper that you are using.
4. Using both hands, put one full sheet of paper in the manual feed slot until the front edge touches the paper
feed roller. When you feel the machine pull it in, let go.
• Load paper into the manual feed slot with the printing surface facing up.
• Pull the paper out completely if you must reload the paper into the manual feed slot.
• Do not put more than one sheet of paper in the manual feed slot at one time, as it may cause a jam.
• Make sure the paper is straight and in the correct position in the manual feed slot. If it is not, the paper
may not be fed correctly, resulting in a skewed printout or a paper jam.
5. Send your print job to the machine.
Change your print preferences in the Print screen before sending the print job from your computer.
6. After the printed page comes out from the back of the machine, load the next sheet of paper in the manual
feed slot. Repeat for each page that you want to print.
7. Close the back cover (the face up output tray) until it locks in the closed position.
21
Related Information
• Load and Print Paper in the Manual Feed Slot
22
Home > Paper Handling > Load Paper > Load and Print Paper in the Manual Feed Slot > Load and Print on
Envelopes in the Manual Feed Slot
Load and Print on Envelopes in the Manual Feed Slot
When you load a different paper size in the tray, you must change the Paper Size setting in the machine or on
your computer at the same time.
1. Open the machine's back cover (the face up output tray).
The machine automatically turns on Manual Feed mode when you load paper in the manual feed slot.
2. Pull down the two green levers, one on the left side and one on the right side, as shown in the illustration.
3. On the front of the machine, open the manual feed slot cover.
4. Use both hands to slide the manual feed slot paper guides to fit the width of the paper that you are using.
5. Using both hands, put one envelope in the manual feed slot until the front edge touches the paper feed roller.
When you feel the machine pull it in, let go.
23
• Load the envelope into the manual feed slot with the printing surface facing up.
• Pull the envelope out completely when you reload the envelope into the manual feed slot.
• Do not put more than one envelope in the manual feed slot at one time, as it may cause a jam.
• Make sure the envelope is straight and in the correct position on the manual feed slot. If it is not, the
envelope may not be fed correctly, resulting in a skewed printout or a paper jam.
6. Send your print job to the machine.
Change your print preferences in the Print dialog box before sending the print job from your computer.
Settings Options for Envelopes
Paper Size Com-10
DL
C5
Monarch
Media Type Envelopes
Env. Thick
Env. Thin
7. After the printed envelope comes out of the machine, put in the next envelope. Repeat for each envelope that
you want to print.
8. When you have finished printing, return the two green levers you adjusted in the earlier step back to their
original positions.
9. Close the back cover (the face up output tray) until it locks in the closed position.
Related Information
• Load and Print Paper in the Manual Feed Slot
24
Home > Paper Handling > Paper Settings
Paper Settings
• Change the Paper Size and Paper Type
• Change the Check Paper Size Setting
25
Home > Paper Handling > Paper Settings > Change the Paper Size and Paper Type
Change the Paper Size and Paper Type
When you change the size and type of the paper you load in the tray, you must change the Paper Size and
Paper Type settings on the LCD at the same time.
1. Press a or b to display the [General Setup] option, and then press OK.
2. Press a or b to display the [Tray Setting] option, and then press OK.
3. Press a or b to display the [Paper Type] option, and then press OK.
4. Press a or b to display the paper type you want, and then press OK.
5. Press a or b to display the [Paper Size] option, and then press OK.
6. Press a or b to display the paper size you want, and then press Go.
Related Information
• Paper Settings
26
Loading...