Bosch NEM9350UC, NEM2932UC, NEM2732UC, NEM7320UC, NEM2935UC Manual

Bosch Use and Care Manual:

NEM

Table of Contents

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

About the Cooktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Parts and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Element ‘ON’ Indicator Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Hot Surface Indicator Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Control Knobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Using the Cooktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Before Using the Cooktop for the First Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Precautions for Long Life and Good Appearance of the Surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Radiant Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Single Element . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Dual Element . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Temperature Limiters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Retained Heat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Note for Owners of White Cooktops . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Getting the Most Out of Your Cooktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Proper Cookware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Cookware Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Cookware Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Cooking Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 208/240 Volt Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Care and Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Before Use Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Daily Cleaning Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Control Knobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Side Trim (Stainless Steel Models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Recommended Cleaners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Avoid These Cleaners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Daily Cleaning Techniques . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Cleaning Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Before Calling Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Data Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 How to Obtain Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Standard Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Extended Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Other Conditions of the Limited Warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 How to Obtain Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Notice to California Owners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Questions?

1-800-944-2904 www.boschappliances.com

5551 McFadden Ave.

Huntington Beach, CA 92649

We look forward to hearing from you!

IMPORTANT SAFETY INSTRUCTIONS

READ AND SAVE THESE INSTRUCTIONS

Important Safety

Instructions

WARNING: Read all instructions before using this appliance. If the information in this manual is not followed exactly, a fire or explosion may result causing property damage, personal injury or death. To reduce the risk of fire, electric shock, or injury to persons, take these precautions:

General Safety

•Be sure your appliance is properly installed and grounded by a qualified technician.

•Do not cook on a broken cooktop. If the cooktop should break, cleaning solutions and spillovers may penetrate the broken cooktop and create a risk of electric shock. Contact a qualified technician immediately.

•Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.

•This appliance is intended for normal family household use only. See the Warranty. If you have any questions, contact the manufacturer.

•Always have a working smoke detector near the kitchen.

•Never use the cooktop to warm or heat a room.

•Children should not be left alone or unattended in an area where appliances are in use. They should never be allowed to sit or stand on any part of the appliance.

•When children become old enough to use the cooktop, they must be instructed in safe practices.

•Do not store items of interest to children above or at the back of the cooktop.

•Do not store flammable materials on or near the cooktop.

•In the event that personal clothing catches fire, drop and roll immediately to extinguish flames.

•Never let clothing, potholders, or other flammable materials come in contact with hot surface.

•Do not clean the cooktop while it is still hot. Some cleaners produce noxious fumes when applied to a hot surface.

•Smother flames from food fires other than grease fires with baking soda. Never use water on cooking fires.

•Do not allow aluminum foil, plastic, paper or cloth to come in contact with a surface element. Do not allow pans to boil dry.

•Do not repair or replace any part of the appliance unless specifically recommended in this manual. All other servicing should be referred to a qualified technician.

•Do not use aluminum foil to line any part of the cooktop.

•If the cooktop is near a window, be certain that curtains or any other window covering do not blow over or near the elements; they could catch on fire.

•When using the cooktop: Do not touch the surface units or the immediate surrounding area.

•Use only dry potholders; moist or damp potholders on hot surfaces may cause burns from steam.

•Never leave the cooktop unattended when in use. Boilovers cause smoking, and greasy spillovers may ignite.

•Always position handles of utensils inward so they do not extend over adjacent work areas, elements, or the edge of the cooktop.

•Wear proper apparel. Loose fitting garments or hanging sleeves should never be worn while cooking.

•Use only certain types of glass, heatproof glass, ceramic, earthenware, or other glazed utensils that are suitable for cooktop use.

•Leave the hood ventilator on when flambéing food.

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•Smother flames from a grease fire with a close-fitting lid, cookie sheet, or other metal tray, then turn off the element. Be careful to prevent burns. If the flames do not go out immediately, evacuate and call the fire department.

•Do not use water, including wet dishcloths or towels on grease fires. A violent steam explosion may result.

•Never pick up a flaming pan. You may be burned.

WARNING: To avoid electrical shock hazard, before servicing the cooktop, switch power off at the service panel and lock the panel to prevent the power from being switched on accidentally.

Fire Extinguishers

Use an extinguisher only if:

•You know you have a Class ABC extinguisher, and you already know how to operate it.

•The fire is small and contained in the area where it started.

•The fire department is being called.

•You can fight the fire with your back to an exit.

About the Cooktop

Parts and Accessories

Figure 1 - Parts
	NEM73UC		7	NEM93UC		7
	2	3	3	2	3	4	4
			2				3
							2
	1	4	4	1	5		5
			1				1
	6		8	6
Table 1: Cooktop Models
#	Type		Size			Wattage
1	Dual		5-1/2" / 9" (140/230 mm)		1100/2500
2	Single		5-1/2" (140 mm)		1200
3	Dual		5" / 7"(120/180 mm)		700/1700
4	Single		6" (160 mm)		1500
5	Dual		5" / 8" (120/195 mm)		800/1900
6	Hot Surface Indicator Lights
7	Dual Element "ON" Indicator Lights - indicates inner and outer elements
	are on

8 Element "ON" Indicator Light (lit for any element)

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Element ‘ON’ Indicator Light	The element “ON” indicator light glows whenever any element is turned on. The
	light remains lit until all of the elements are turned off.
	The “ON” light is located in front of the control knobs.
	For dual elements there is an additional "ON" indicator light located at the top left
	of the control knob. This light glows when both the inner and outer elements are
	being used and the element is on. When using a setting other than 9 (High), the
	light will cycle on and off as the element cycles.
	Figure 2 - On Indicator
	ON

Hot Surface Indicator Light	Each element features a hot indicator light to show when the cooking surface is
	too hot to touch. The signal light will turn on automatically in the area marked
	CAUTION - HOT at the center front. The light remains on until the cooking area
	has cooled to a safe-to-touch temperature.
	If a hot surface light is on, use caution when working or cleaning around the cook-
	top as the cooktop is still hot.
	Figure 3 - Hot Surface Indicator
	Caution - Hot

Control Knobs	The controls on the cooktop are marked to show which element they control. All
	controls are marked from 1-9, with 1 being the lowest heat setting and 9 the high-
	est setting.

Using the Cooktop

Before Using the Cooktop for the First Time

•Remove all packing materials and literature from the cooktop surface.

•While cool, wipe with a clean, damp sponge and dry.

•Apply the Cooktop Cleaning Creme® packaged with the cooktop. Buff with a clean cloth.

•There may be a slight odor during the first several uses; this is normal and will disappear.

•Optimum cooking results depend on the proper cookware being selected and used.

•The cooking surface will hold the heat and remain hot up to 25 or 30 minutes after the elements have been turned off.

•Read all safety precautions and Use and Care Manual information prior to operating.

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Precautions for Long Life and Good Appearance of the Surface

•Regular, daily care using the Cooktop Cleaning Creme® will protect the surface and make it easier to remove food soil and water spots.

•The glass ceramic cooking surface is a durable material resistant to impact but not unbreakable if a pan or other object is dropped on it.

•Do not use aluminum foil directly on the glass; it will melt and damage the glass surface.

•Do not allow plastic, paper, or cloth to come in contact with the hot glass surface; these items can melt or burn and damage the glass surface.

•Do not allow pans to boil dry. This can damage the pan, element and/or the cooktop.

•Never cook food directly on the glass.

•Avoid placing a wok support ring, trivet or other metal stand on the glass surface.

•Do not use the glass surface as a cutting board.

•Do not slide cookware across the cooking surface; it may scratch the glass.

•Do not place wet pans on the glass surface.

Operation

Radiant Elements

Single Element

Dual Element

This type of electric element uses a wire ribbon located under the ceramic glass surface to provide the heat for cooking. Radiant elements will cycle on and off by design (see Temperature Limiters, below.) There are an infinite number of heat settings between the 1-9 positions.

To turn on a single element, push down on the control knob and turn in either direction to the desired heat setting.

Figure 4 - Single Element

	OFF
9	1
8	2
7	3
6	4
	5

The dual element consists of two radiant ribbon elements within the same heating area. Either the small inner element or both the inner and outer elements may be selected for use.

To turn ON the small, inner element, push down on the control knob and turn it clockwise. Set to desired heat level.

To turn ON both the inner and outer elements together, push down on the control knob and turn it clockwise past the number 9 setting to the dual element marker. The dual ON indicator light will glow indicating that the dual element is on. Turn the knob counterclockwise to the desired setting. To turn off the dual element, turn the knob to the OFF position.

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Temperature Limiters

Retained Heat

Figure 5 - Dual Element

		OFF
		1
9
8		2
7		3
	6	4
		5

Each radiant heating element has its own sensor to protect the glass cooking surface from extreme high temperatures. The limiters will operate automatically by cycling the element off regardless of the cook setting.

Although cycling is normal, any one of the following conditions can activate the limiter and cause it to cycle on and off more than usual:

•The base of the pan is not making full contact with the heating surface (due to a warped or uneven base).

•The pan is too small for the size of the element.

•The pan has boiled dry.

•The material or shape of the pan is slow to transfer the heat.

CAUTION: The glass cooking surface retains heat and stays hot after the element(s) have been turned off. The retained heat may be used to hold foods at serving temperatures for a short time.

Note for Owners of White Cooktops When an element is hot, there is a light green tint on the cooking surface. This is

	normal and will disappear after several minutes as the surface cools down.
Getting the Most
Out of Your
Cooktop
Proper Cookware
Cookware Characteristics	The choice of pans directly affects the cooking speed and uniformity. For best
	results select pans with the following features:
	Flat Bases
	When a pan is hot, the base (pan bottom) should rest evenly on the surface with-
	out wobbling (rocking). Flat, medium-to-heavy-weight pans are best.
	To test the flatness of your pans:
	Turn the pan upside down on the countertop and place a ruler flat against the bot-
	tom of the pan. The bottom of the pan and the straight edge of the ruler should be
	flush against each other.
	Another simple test to determine even heat distribution across the cookware bot-
	tom is to place 1” (25.4 mm) of water in the pan. Bring the water to a boil and
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observe the location of the bubbles as the water starts to boil. Good, flat cookware will have an even distribution of bubbles over the bottom surface area.

Figure 6 - Testing Flatness

Diameter

The base of the pan should cover or match the diameter of the element being

used. Pans may overhang the element area by 1" (25.4 mm) all around.

Tight Fitting Lid

A lid shortens cooking time by holding the heat inside the pan.

Specialty Pans

Specialty pans, such as griddles, roasters, pressure cookers, woks, water bath

canners and pressure canners must have the same features as described above.

(Use only a flat-bottom wok.) Never place a support ring, such as a wok ring or

trivet, on the cooking surface.

Cookware Practices

• Use of pots and pans with rounded (either concave or convex) warped or

dented bottoms should be avoided. See drawings above. • Make sure the bot-

tom of the pot or pan being used is clean and dry.

• Use pots and pans with thick, smooth metal bottoms. • Do not slide metal pots

across the cooktop. Pans may leave marks.

• Do not use glass pans as they may scratch the surface.

Figure 7 - Good Practices

CAUTION:

•Foods packaged in aluminum foil should not be placed directly on the glass ceramic surface for cooking; aluminum foil can melt and cause permanent damage.

•Plastic, paper and cloth can melt or burn when in contact with a hot surface. Do not let these items come in contact with the hot glass ceramic surface.

•Do not allow pans to boil dry. This can permanently damage the pan, the element and the cooktop glass.

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Cooking Chart

All these settings are recommended without the element being preheated. Use this chart as a guide.

Table 2: Cooking Chart - Heat Settings

Type of Food	Heat Settings
Melting butter/chocolate	1
Delicate sauces	1-3
Finishing rice
Simmering sauces with butter and
egg yolk
Bacon	4-6
Cooking vegetables, fish, broths
Eggs, fried or scrambled
Finishing cereals, pasta
Milk
Pancakes
Pudding
Simmering meats
Steaming vegetables, fish, broths
Pan frying
Spaghetti sauces
Sauteed vegetables
Stewing meat, soups
Braising meat	6-8
Pan frying meat, fish,
Stir frying
Quickly brown or sear meats
Hold rapid boil
Boiling water for vegetables, pasta,	9
rice, etc.

	A range of heat settings are listed because the actual setting depends on:
	1.	type and quality of pan
	2.	type, quantity and temperature of the food
	3.	element used
	4.	the cook’s preference.
208/240 Volt Connection	The Heat Settings recommended on this page are based on a 240 volt power
	source. If your cooktop is connected to 208 volts, the same heat settings apply but
	foods may take a little longer to finish cooking.

Care and Cleaning

Before Use Care

Care is easy when preventative steps are taken. For example, apply a small amount of Cooktop Cleaning Creme® (packaged with cooktop) on a daily basis. This provides a protective film that makes it easy to remove water spots or food spatters. The temperature of the cooking surface reduces the protective qualities of this cleaner. It must be reapplied before each use. Use a clean cloth and apply Cooktop Cleaning Creme® before each use to remove dust or metal marks that can occur on the counterlevel surface between uses.

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Daily Cleaning Practices

Control Knobs	Pull up to remove. Slip a towel under the knob and hold edge of towel together.
	Using the towel for leverage, pull up. Wipe with hot, soapy cloth, rinse and dry. Do
	not soak!
Side Trim	Always wipe with the grain when cleaning. For moderate/ heavy soil, use
(Stainless Steel Models)	BonAmi® or Soft Scrub® (no bleach). Wipe using a damp sponge or cloth, rinse
	and dry.
Recommended Cleaners	•	Cooktop Cleaning Crème®
	•	Use only a small amount; apply to a clean paper towel or cloth. Wipe on the
		surface and buff with a clean dry towel.
	•	BonAmi®: rinse and dry.
	•	Soft Scrub® (without bleach): rinse and dry.
	•	White Vinegar: rinse and dry.
	•	Razor blade scraper (packaged with cooktop)
	Note: The recommended cleaners indicate a type of cleaner and do not constitute
	an endorsement.
Avoid These Cleaners	•	Glass cleaners which contain ammonia or chlorine bleach. These ingredients
		may permanently etch or stain the cooktop.
	•	Caustic Cleaners Oven cleaners such as Easy Off® may etch the cooktop
		surface.
	•	Abrasive Cleaners
	•	Metal scouring pads and scrub sponges such as Scotch Brite® can scratch
		and / or leave metal marks.
	•	Soap-filled scouring pads such as SOS® can scratch the surface.
	•	Powdery cleaners containing chlorine bleach can permanently stain the cook-
		top.
	•	Flammable cleaners such as lighter fluid or WD-40.
Daily Cleaning Techniques	1.	Clean the surface when it is completely cool with the following exception:
		remove Dry Sugar, Sugar Syrup, Tomato Products and Milk immediately with
		the razor blade scraper.

Figure 8 - Scraper

CAUTION: Do not use any kind of cleaner on the glass while the surface is hot; use only the razor blade scraper. The resulting fumes can be hazardous to your health. Heating the cleaner can chemically attack and damage the surface.

2.Wipe off spatters with a clean, damp sponge or paper towel. Rinse and dry. Use white vinegar if smudge remains; rinse.

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Figure 9 - Cleaning

3.Apply a small amount of the Cooktop Cleaning Crème®. When dry, buff surface with a clean paper towel or cloth.

Cleaning Guidelines

Table 3: Special Care Chart

Type of Soil	Possible Solution
Dry sugar, sugar syrup, milk or tomato	• Remove only these types of spills while the surface is hot using the
spills. Melted plastic film or foil.	razor blade scraper. Be sure to use a new, sharp razor in your
	scraper.
All these items REQUIRE IMMEDIATE	• Remove pan and turn off the element.
REMOVAL. Failure to remove these soils	• Wearing an oven mitt, hold scraper at 30o angle, using care not to
immediately can permanently damage the	gouge or scratch the glass. Push soil off the heated area.
surface.	• After the surface has cooled, remove the residue and apply the
	Cooktop Cleaning Creme®.
Burned-on food soil, dark streaks, and specks	• Soften by laying a damp paper towel or sponge on top of soil for
	about 30 minutes.
	• Use a plastic scrubber and Cooktop Cleaning Creme® or use the
	razor blade scraper. Rinse and dry.
Greasy spatters	• Use a soapy sponge or cloth to remove grease; rinse thoroughly
	and dry. Apply Cooktop Cleaning Creme®.
Metal marks: Iridescent stain	• Pans with aluminum, copper or stainless steel bases may leave
	marks. Treat immediately after surface has cooled with Cooktop
	Cleaning Creme. If this does not remove the marks, try a mild
	abrasive (Bon Ami®, Soft Scrub® without bleach) with a damp-
	ened paper towel. Rinse and reapply creme. Failure to remove
	metal marks before the next heating makes removal very difficult.
Hard Water Spots	• The minerals in some water can be transferred onto the surface
Hot cooking liquids dripped on surface	and cause stains. Use undiluted white vinegar, rinse and dry.
	Recondition with Cooktop Cleaning Creme. Remove boilovers and
	stains, before using the cooktop again.
Surface scratches	• Apply Cleaning Creme before using to remove sand-like grains
Small scratches are to be expected on the	and grit such as salt and seasoning.
glass surface, but do not affect cooking. In	• Can be reduced by using pans with bases that are smooth, clean,
time, small scratches will become smoother	and dry before use. Use recommended Cooktop Cleaning Creme
and much less noticeable with daily use of the	daily on the cooktop.
Cooktop Cleaning Creme.	Be Careful: Diamond rings will scratch the surface.

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Service

Before Calling Service

Before calling for service, check these suggestions to avoid unnecessary service charges.

Table 4: Troubleshooting Chart

Question	Suggested Solution
Element cycles on the highest setting	This is normal. The temperature limiter operates automatically to
	protect the glass ceramic surface from extreme high temperature
	damage.
Element cycles more than usual	• Pan base is warped and not making full contact with the heat-
	ing surface.
	• Base diameter of pan is too small for the size of the element.
	• Pan ingredients have boiled dry.
	• Material of pan is a poor heat conductor; heat transfers too
	slowly
A slight odor is noticeable when an element is	• This is normal with new cooktops and will disappear after sev-
turned on	eral uses
Cooktop controls will not turn on	• Check the power source to see if a fuse has blown or if the cir-
	cuit breaker tripped.
	• Check power supply.
Replacement razor blades for the scraper	• The scraper is packaged with single-edge, stainless steel
	blades. Use a standard single-edge blade for replacement.
Cooking results are not what was expected	• The cooktop is not level.
	• Cooking pan does not fit the surface being used.
	• Cookware is not the type or size recommended.
Green tint on white glass	• This is normal and will disappear as the surface cools down.

Data Plate

How to Obtain Service

Warranty

For handy reference, the serial tag information has been affixed to the back cover.

For authorized service or parts information, call the number or write to the address listed inside the back cover.

We want you to remain a satisfied customer. If a problem comes up that cannot be resolved to your satisfaction please let us know. Whether you write or call, please provide us with the Model Number, Serial Number and Date of Original Purchase or Installation.

The warranties provided by BSH Home Appliances Corp. in this Statement of Limited Warranty apply only to the BSH Electric Cooktops ("Cooktop") sold to you, the first using purchaser, provided that the Cooktop was purchased (1) for your use and not for resale and (2) in the United States or Canada and is located in the country of purchase. As used in this Statement of Limited Warranty, the term "Date of Installation" shall refer to the earlier of the date the Cooktop is installed or ten (10) business days after the date the Cooktop is sold to the first using purchaser, the warranties stated herein apply only to the first using purchaser and are not transferable.

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