BlackBerry Web Desktop Manager User Guide

BlackBerry Web Desktop Manager

User Guide

Published: 2012-01-26

SWD-1952106-0126040849-001

Contents

1 About the BlackBerry Web Desktop Manager.................................................................................................. 3

About the BlackBerry Business Cloud Services................................................................................................. 3

2 Getting started.................................................................................................................................................. 4

System requirements: Browser........................................................................................................................ 4

Activating your smartphone to access work resources.................................................................................... 4

Open the BlackBerry Web Desktop Manager................................................................................................... 4

Connect your smartphone to your computer using a USB cable...................................................................... 5

3 About onboarding............................................................................................................................................. 6

Prerequisites: Using the onboarding wizard..................................................................................................... 6

Use the onboarding wizard to activate your smartphone................................................................................ 6

Manually onboard your smartphone................................................................................................................ 7

4 Create an activation password......................................................................................................................... 8

5 Email settings.................................................................................................................................................... 9

Stop forwarding email messages to your smartphone..................................................................................... 9

Add a signature................................................................................................................................................. 9

Delete a signature............................................................................................................................................. 9

Store email messages that you sent from your smartphone in the Sent Items folder of your email account. 9

Manage contacts.............................................................................................................................................. 9

Forward email messages from a specific email folder to your smartphone..................................................... 10

Delivery status for email messages and organizer data................................................................................... 10

6 Email filters....................................................................................................................................................... 11

About email filters............................................................................................................................................ 11

Create an email filter........................................................................................................................................ 11

Options for email filters............................................................................................................................. 11

Change an email filter....................................................................................................................................... 12

Change the order of email filters...................................................................................................................... 12

Turn off an email filter...................................................................................................................................... 12

Delete an email filter........................................................................................................................................ 12

Save all email filters.......................................................................................................................................... 13

Open a saved email filter.................................................................................................................................. 13

7 Backing up and restoring data.......................................................................................................................... 14

Back up smartphone data................................................................................................................................. 14

Schedule automatic backups of smartphone data........................................................................................... 14

Restore smartphone data................................................................................................................................. 14

8 Switching smartphones.................................................................................................................................... 15

About switching smartphones.......................................................................................................................... 15

Switch smartphones......................................................................................................................................... 15

9 Help protect a lost smartphone........................................................................................................................ 16

Change your smartphone password................................................................................................................. 16

Delete all smartphone data and deactivate services........................................................................................ 16

10 Troubleshooting................................................................................................................................................ 17

My computer cannot detect my smartphone................................................................................................... 17

I cannot access the features of the BlackBerry Web Desktop Manager........................................................... 17

I cannot send or receive email messages on my smartphone.......................................................................... 17

I cannot restore specific smartphone data....................................................................................................... 17

I cannot find the link for the onboarding wizard.............................................................................................. 18

Some of my smartphone data is missing after the onboarding process completes......................................... 18

The activation process did not complete.......................................................................................................... 19

Error messages: Backup and restore................................................................................................................ 19

11 Legal notice....................................................................................................................................................... 21

User Guide

About the BlackBerry Web Desktop Manager

The BlackBerry Web Desktop Manager is a web application that you can use to manage specific features on your BlackBerry smartphone. You can open the BlackBerry Web Desktop Manager from a link in Microsoft Office 365.

Some of the actions that you can perform in the BlackBerry Web Desktop Manager are:

• Onboard your smartphone with the BlackBerry Business Cloud Services

• Back up and restore smartphone data and schedule automatic data backups

• Change email settings including email filters, message forwarding, and the signature that you want to add to outgoing email messages

• View the number of email messages that you sent, forwarded and that are pending delivery

• Switch the data and services from your current smartphone to a new smartphone

• Create an activation password so that you can activate your smartphone over the wireless network

• In case your smartphone is lost or stolen, you can change your smartphone password and delete smartphone data remotely

About the BlackBerry Business Cloud Services

The BlackBerry Business Cloud Services are services that are hosted by Research In Motion that allows you to use your BlackBerry smartphone to access your Microsoft Office 365 email account, contacts, and other work resources. All data is sent between Microsoft Office 365 and your smartphone using a highly secure link.

The BlackBerry Business Cloud Services allows your organization's administrators to manage your work email account, assign your user account to specific groups, and apply IT policies and security settings as required by your organization.

User Guide

Getting started

System requirements: Browser

Windows Internet Explorer 8 provides optimal support for BlackBerry Web Desktop Manager features. Depending on the browser that you use, the BlackBerry Web Desktop Manager might not recognize your smartphone. You must use Windows Internet Explorer to onboard your smartphone.

• Windows Internet Explorer 8

• Mozilla Firefox 3.6

• Safari 4 for Mac

• Google Chrome 4

Activating your smartphone to access work resources

You can activate your BlackBerry smartphone to associate it with your organization's environment and access your work email account, work calendar, and other work applications on your smartphone. Use the following methods to activate your smartphone:

• If you are activating a new smartphone, you can connect your smartphone to your computer and open the BlackBerry Web Desktop Manager. The activation process begins automatically.

• If you are activating a new smartphone, you can activate your smartphone over the wireless network. Your system administrator can provide you with an activation password, or you can create one yourself.

• If your smartphone is already activated and you need to move it from your current BlackBerry services host, for example if you need to move your smartphone from Microsoft Online Services, to the BlackBerry Business Cloud Services, you need to use the onboarding wizard to switch hosts.

• If your smartphone is already activated with BlackBerry Business Cloud Services, and you want to switch the BlackBerry services and data from your current smartphone to a new smartphone, you can use the switch devices feature.

Open the BlackBerry Web Desktop Manager

1. On the Microsoft Office 365 home page, in the Resources section, click Setting up email on mobile phones.

2. In the Hosted BlackBerry Services section, click BlackBerry Web Desktop Manager. Microsoft Office 365 redirects you to the BlackBerry Web Desktop Manager home page.

After you finish: The first time that you open the BlackBerry Web Desktop Manager, you might have to accept the client authentication certificate and install the files that you need to use the BlackBerry Web Desktop Manager. To install these files, you must have local administrator permissions for your computer.

User Guide

Connect your smartphone to your computer using a USB cable

1. Connect the larger end of the USB cable to a USB port on your computer.

2. Connect the smaller end of the USB cable to the USB port on the side of your BlackBerry smartphone.

3. On your computer, if the Device Security Password field appears, type your smartphone password. Click OK.

4. Click OK.

User Guide

About onboarding

You can use the onboarding process to activate your BlackBerry smartphone when you move your smartphone from the Hosted BlackBerry for Microsoft Exchange Online to the BlackBerry Business Cloud Services. The onboarding process makes sure that your smartphone data and settings are transferred as well. When you complete the onboarding process, you can access your work email account, calendar, and applications.

You can use one of two methods to onboard your smartphone:

• If your smartphone is running BlackBerry Device Software 5.0 or later, you can use the onboarding wizard.

• If your smartphone is running a version of BlackBerry Device Software that is earlier than 5.0, you can manually onboard your smartphone.

Prerequisites: Using the onboarding wizard

• Verify that your BlackBerry smartphone is running BlackBerry Device Software 5.0 or later.

• Verify that you have administrator rights to your computer.

• On your smartphone, turn off encryption on the built-in media storage and the media card. If you do not turn off encryption on the media card, you can not access the data after the onboarding process completes. For information about turning off encryption, see the user guide for your smartphone.

• If you have a large amount of data stored in the built-in media storage, move data from the built-in media storage to the media card. The onboarding process does not restore the built-in media storage on your smartphone if the amount of data stored is more than 1 GB.

Use the onboarding wizard to activate your smartphone

The onboarding wizard automatically backs up the data on your BlackBerry smartphone, completes the steps necessary to activate your smartphone, and restores the data to your smartphone after the activation process completes. The onboarding process removes personal email accounts from your smartphone. After the onboarding process completes, you need to set up your personal email accounts on your smartphone.

Before you begin: Disconnect your smartphone from your computer. Do not connect your smartphone to your computer until you are instructed to do so in this procedure.

1. Open the BlackBerry Web Desktop Manager.

2. Click Run the onboarding wizard.

3. Read the conditions and notes and click Continue onboarding.

4. Connect your smartphone to your computer. The onboarding wizard begins automatically, do not disconnect your smartphone from the computer until the onboarding process completes.

5. When the onboarding process completes, disconnect your smartphone from your computer. After you disconnect your smartphone, the BlackBerry Business Cloud Services synchronizes your work data

over the wireless network. This process takes several minutes.

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