Benq RM5502K, RM6502K, RM7502K, RM8602K User Manual

RM5502K/RM6502K/

RM7502K/RM8602K

Interactive Flat Panel

User Manual

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents of this document. BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents thereof without obligation to notify any person of such revision or changes.

Copyright

Copyright 2019 BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

Product support

3

Product support

This document aims to provide the most updated and accurate information to customers, and thus all contents may be modified from time to time without prior notice. Please visit the website for the latest version of this document and other product information. Available files vary by model.

1.Make sure your computer is connected to the Internet.

2.Visit the local website from www.BenQ.com. The website layout and content may vary by region/country.

-User manual and related document: www.BenQ.com > Business > SUPPORT >

Downloads > model name > User Manual

-(EU only) Dismantled information: Available on the user manual download page. This document is provided based on Regulation (EU) 2019/2021 to repair or recycle your product. Always contact the local customer service for servicing within the warranty period. If you wish to repair an out-of-warranty product, you are recommended to go to a qualified service personnel and obtain repair parts from BenQ to ensure compatibility. Do not disassemble the product unless you are aware of the consequences. If you cannot find the dismantled information on your product, contact the local customer service for assistance.

4	Table of Contents
	Table of Contents
	Product support................................................................... 3
	Safety warnings and precautions......................................	6
	Important safety instructions............................................	7
	Notes on this display .....................................................................	7
	Notes on the LCD panel of this display ....................................	7
	Safety notice for remote control ................................................	8
	Battery safety notice ......................................................................	8
	BenQ ecoFACTS ............................................................................	9
	Package contents ...............................................................	10
	Setting up the display........................................................	11
	Mounting the display ....................................................................	11
	Parts of the display and their functions........................	13
	Front/Rear panel ...........................................................................	13
	Input/output terminals.................................................................	14
	Remote control.............................................................................	16
	Using the remote control ...........................................................	17
	Connection .........................................................................	19
	Connecting the VGA input.........................................................	19
	Connecting the touch module...................................................	19
	Connecting the digital inputs......................................................	20
	Connecting the video output .....................................................	21
	Connecting to serial port ...........................................................	22
	Connecting power ........................................................................	23
	Basic operations.................................................................	24
	Turning the display on or off......................................................	24
	Initial setup .....................................................................................	25
	OSD Setting ...................................................................................	25
	Switching input signals..................................................................	29
	Downloading software.................................................................	30
	Setting up the Internet connection...........................................	30
	Updating software.........................................................................	32
	Adjusting audio volume level......................................................	32

Table of Contents	5
Important instructions for using the touch screen...............	37
Menu operations................................................................	38
One touch menu operation .......................................................	38
Settings menu ................................................................................	38
System settings..............................................................................	44
Android system interface.................................................	51
Main interface ................................................................................	51
APPS......................................................................................	60
BenQ Suggests ........................................................................	60
InstaShare...................................................................................	61
InstaQPrint..................................................................................	62
WPS Office..................................................................................	63
Email..............................................................................................	65
Side Tool Bar.............................................................................	66
Blizz................................................................................................	67
Saffi ................................................................................................	68
Product information..........................................................	70
Specifications .................................................................................	70
Dimensions (RM5502K)..............................................................	72
Dimensions (RM6502K)..............................................................	73
Dimensions (RM7502K)..............................................................	74
Dimensions (RM8602K)..............................................................	75
Supported input signal resolution.............................................	76
Troubleshooting .................................................................	78
Accessibility Requirements for Rehabilitation Act of
1973, Section 508 ..............................................................	81

2/1/21

6 Safety warnings and precautions

Safety warnings and precautions

The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated “dangerous voltage” within the product's enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.

The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.

THIS EQUIPMENT MUST BE GROUNDED

To ensure safe operation, the three-pin plug must be inserted only into a standard three-pin power outlet which is effectively grounded through normal household wiring. Extension cords used with the equipment must have three cores and be correctly wired to provide connection to the ground. Wrongly wired extension cords are a major cause of fatalities.

The fact that the equipment operates satisfactorily does not imply that the power outlet is grounded or that the installation is completely safe. For your safety, if you are in any doubt about the effective grounding of the power outlet, please consult a qualified electrician.

•The mains plug of the power supply cord shall remain readily operable. The AC receptacle (mains socket outlet) shall be installed near the equipment and shall be easily accessible. To completely disconnect this equipment from the AC mains, disconnect the power cord plug from the AC receptacle.

•Do not place this display on an uneven, sloping or unstable surface (such as a trolley) where it may fall and cause damage to itself or others.

•Do not place this display near water, like a spa or pool, or in a position which will allow the splashing or spraying of water onto the display, like in front of an open window where rain water may enter.

•Do not install this display in a confined space without proper ventilation and air circulation, such as in a closed cabinet. Allow proper space around the display for dissipating heat inside. Do not block any openings and vents on the display. Overheating may result in hazards and electric shock.

•Installation of this display should only be performed by a qualified technician. Failure to install this display properly may cause injuries and damages to the personnels and the display itself. Check the installation regularly and maintain the display periodically to ensure the best working condition.

•Use only the accessories approved or recommended by the manufacturer to mount this display. Using wrong or unsuitable accessories may cause the display to fall and result in serious personal injuries. Make sure that the surface and fixing points are strong enough to sustain the weight of the display.

•To reduce the risk of electric shock, do not remove covers. No user serviceable parts inside. Refer servicing to qualified service personnel.

•To prevent personal injuries, mounting the display or installing desktop stands is required before use.

Important safety instructions

7

Important safety instructions

1.Read these instructions.

2.Keep these instructions.

3.Heed all warnings.

4.Follow all instructions.

5.Do not use this apparatus near water.

6.Clean only with dry cloth.

7.Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.

8.Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

9.Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

10.Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

11.Only use attachments/accessories specified by the manufacturer.

12.Use only with the cart, stand, tripod, bracket, or table specified by the

manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.

13.Unplug this apparatus during lightning storms or when unused for long periods of time.

14.Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

Notes on this display

•To prevent the risk of physical injuries, do not attempt to lift the display alone.

•Make sure you have four or more people available to help lift or a flat cart to transport the display to its final location.

•Keep the display horizontal as much as possible.

•Clear a floor space before unpacking.

•This display is not for individual use.

Notes on the LCD panel of this display

•The Liquid Crystal Display (LCD) panel of this display has a very thin protective layer of glass which is liable to marking or scratching, and cracking if struck or pressured. The liquid crystal substrate is also liable to damage under excessive force or extreme temperatures. Please handle with care.

•The response time and brightness of the LCD panel may vary with the ambient temperature.

8Important safety instructions

•Avoid placing the display in direct sun or where direct sun or spot lighting will shine onto the LCD panel, as the heat may damage the panel and the external casing of the display, and the bright light will make viewing the display more difficult than necessary.

•The LCD panel consists of individual pixels to display images and is manufactured according to the design specifications. While 99.9% of these pixels work normally, 0.01% of the pixels may remain constantly lit (in red, blue or green) or unlit. This is a technical limitation of the LCD technology and is not a defect.

•LCD screens, like plasma (PDP) and conventional CRT (Cathode Ray Tube) screens, are also susceptible to 'screen burn-in' or 'image retention' which can be found on the screen as visible fixed lines and shades. To avoid such damage to the screen, avoid displaying still images (like On-Screen Display menus, TV station logos, fixed/inactive text or icons) for more than 30 minutes. Change the aspect ratio from time to time. Fill the entire screen with the image and eliminate the black bars whenever possible. Avoid displaying images in 16:9 aspect ratio over a long period of time, otherwise there may be visible burn marks on the screen as two vertical lines.

Note: Under certain circumstances, condensation may occur on the inner side of the cover glass, it's a natural phenomenon and will not affect the operation of the display. This condensation will usually disappear after around 2 hours of normal operation.

•RM series does not offer image retention function, for more information, please refer to installation guide. If a still image is required for a display, it is recommended to enable Pixel shift. See More settings on page 42 for more information.

•RM series does not support portrait use; portrait use may cause display damage. BenQ warranty will not cover faulty usage.

Safety notice for remote control

•Do not put the remote control in the direct heat, humidity, and avoid fire.

•Do not drop the remote control.

•Do not expose the remote control to water or moisture. Failure to do so could result in malfunction.

•Confirm there is no object between the remote control and the remote sensor of the product.

•When the remote control will not be used for an extended period, remove the batteries.

Battery safety notice

The use of the wrong type of batteries may cause chemical leaks or explosion. Please note the following:

•Always ensure that the batteries are inserted with the positive and negative terminals in the correct direction as shown in the battery compartment.

•Different types of batteries have different characteristics. Do not mix different types.

•Do not mix old and new batteries. Mixing old and new batteries will shorten battery life or cause chemical leaks from the old batteries.

•When batteries fail to function, replace them immediately.

•Chemicals which leak from batteries may cause skin irritation. If any chemical matter seeps out of the batteries, wipe it up immediately using a dry cloth, and replace the batteries as soon as possible.

Important safety instructions

9

•Due to varying storage conditions, the battery life for the batteries included with your product may be shortened. Replace them within 3 months or as soon as you can after initial use.

•There may be local restrictions on the disposal or recycling of batteries. Consult your local regulations or waste disposal provider.

BenQ ecoFACTS

BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the “Bringing Enjoyment 'N Quality to Life” corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory requirement and standards pertaining to environmental management, BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection, manufacturing, packaging, transportation, using and disposal of the products. BenQ ecoFACTS label lists key ecofriendly design highlights of each product, hoping to ensure that consumers make informed green choices at purchase. Check out BenQ's CSR Website at http:// csr.BenQ.com/ for more details on BenQ's environmental commitments and achievements.

10 Package contents

Package contents

Open the sales package and check the contents. If any item is missing or damaged, please contact your dealer immediately.

LCD display

Power cord (By

D-Sub (15-pin)

Quick start guide

Region)

cable x 1

	USB cable x 1	AAA battery x 2	2.4GHz remote	HDMI cable x 1
			control

Wall mount

Touch pen x 2

• The type of power cord supplied may differ from that illustrated depending on your region of purchase.

•Before discarding the package, check that you haven't left any accessories inside the box.

•Dispose of packaging materials wisely. You can recycle the cardboard carton. Consider storing the package (if possible) for future transport of the display.

•Do not leave plastic bags within reach of young children or babies.

Setting up the display

11

Setting up the display

Mounting the display

You can install the display on a vertical surface with a suitable wall mounting bracket or on a horizontal surface with the optional desktop stands. Please pay attention to the following notes during installation:

•This display should be installed by at least two adult persons. Attempting to install this display by only one person may result in danger and injuries.

•Refer the installation to qualified technicians. Improper installation may cause the display to fall or malfunction.

Installing the display on a wall

1.Place a clean, dry and lint-free cloth on a flat, horizontal and object-free surface. Make sure that the size of the cloth is larger than the display.

2.Gently lay the display on the cloth with the LCD screen facing down.

3.Remove the desktop stands from the display if installed.

4.Identify the wall mounting screw holes on the back of the display as shown in the illustration.

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12Setting up the display

5.Install the wall mounting bracket

on the display and attach the

Thickness of

display to the wall according to

the wall

the mounting bracket’s

mounting

instructions. The length of the

LCD display

bracket

screw should exceed the

thickness of the wall mounting

bracket by at least 25 mm. Make

sure that all screws are

25

mm

tightened and secured properly.

(0.39")

(Recommended torque: 470 -

635N•cm). The mounting means

should be strong enough to bear

the weight of the display.

• To maintain proper ventilation, keep at least 10 mm of

10mm

clear space from the back cover of the display to the

(0.39")

wall.

•Please consult a professional technician for wall mount installations. The manufacturer accepts no liability for installations not performed by a professional technician.

Parts of the display and their functions

13

Parts of the display and their functions

Front/Rear panel

No.	Name	Description
		Used to isolate the power supply from the system.
	Power Switch	• When the switch is set to ON (I), the system will
1		automatically enter standby mode.

•When the switch is set to OFF (O), this will completely cut off the power supply.

	2	Power-in	Connects with the supplied power cord.
	3	Menu	Press to open or close the sidebar menu.
	4	Ambient Light	Detects the ambient room light conditions to automatically
		Sensor	adjust the display backlight brightness.
	5	Remote Control	Receives the signal from the remote control.
		Sensor
	6	Power	Press to turn the display on or off.

14 Parts of the display and their functions

Input/output terminals

7

8

	17
15	16

	No.	Name	Description
	1	HDMI OUT	Connects to display devices with an HDMI input (HDMI 1, HDMI
			2, HDMI 3, or OPS input).
	2	3.0	Accesses multimedia files on USB drives directly.
	3	3.0/1.5A	Accesses multimedia files on USB drives directly.
	4	3.0	Accesses multimedia files on USB drives directly.
			External computer touch signal input. When connecting external
			computer, besides connecting external computer VGA and audio
		TOUCH 1	signals, external computer's USB port needs to be connected to
	5		the corresponding group. Under the condition that driver is
			installed, external computer can be touch controlled through the
			equipment (touch function is effective in VGA and HDMI channel
			by default).
	6	HDMI IN 1	Receives HDMI signals from an external device.
	7	HDMI IN 2	Receives HDMI signals from an external device.
	8	HDMI IN 3	Receives HDMI signals from an external device.
	9	TOUCH 2	See TOUCH 1.
	10	2.0	Accesses multimedia files on USB drives directly.
	11	LAN	10/100 LAN interface, connecting RJ45 terminals.

							Parts of the display and their functions	15
		AUDIO OUT				Connects to an external audio device (such as a speaker, stereo
	12					system, or headphone) to output the audio that is supplied by the
						video source.
	13	RS232				Serial interface, used for mutual transfer of data between devices.
	14	SPDIF				Connects the SPDIF cable from external devices to the display for
						audio out.
	15	AUDIO IN/MIC IN				• AUDIO IN: Receives audio signals from an external device.
						• MIC IN: Connects to a microphone.
	16	VGA				Receives analog RGB signals from an external device (such as a
						computer).
	17	2.0/1.5A				Unscrew the cover to access the USB slot for Wi-Fi dongle.
			• USB2.0= 5V			500mA / USB3.0= 5V	900mA
			•		: Direct Current / DC
			•		: Alternating Current /AC

•The maximum length for the cables to be used with the USB slots are 5m (USB 2.0) and 3m (USB 3.0).

16 Parts of the display and their functions

Remote control

16

1											2
										4
3
5
				OK
6												8
7													9
10														11
															12

14 13

15

17

1

Turn the display on or off.

2

Pointer key. Press to activate the spotlight or pointer function and following the instruction on the screen.

3

Press to open SwitchQ, a task switcher to switch between recent apps and input sources.

4

Press to open or close the OSD menu.

5

Direction key. Press for upward selection.

6

Direction key. Press for left selection.

7

Press to proceed.

8

Direction key. Press for right selection.

9

Direction key. Press for downward selection.

10

Android system main screen button.

11

Return key.

12

Voice command key. Press to activate Saffi (BenQ Voice Assistant), hold the button for two seconds, then say the command you can use. Release the button until you finish the command.

Speak directly to the microphone built into the top portion of the remote control. Position the microphone closer to your mouth or speak in a loud and clear voice.

13

Volume up/down.

14

Freeze screen.

15

One key for blank screen.

16

Microphone.

17

The enclosed dongle to pair with the remote control. Read Remote control important notice on page 17 for more information.

Parts of the display and their functions

17

Remote control important notice

1.This remote control applies only to a specific models and/or operating systems. Contact your reseller if any question.

2.The function keys can work only when the enclosed dongle is inserted to the BenQ IFP.

3.The remote control and the enclosed dongle have been paired in default.

Dongle

Using the remote control

Installing remote control batteries

1. Open the remote control battery compartment cover.

2.Insert the supplied batteries ensuring that the positive and negative marked battery

terminals match the (+) and (-) marks in the battery compartment.

The supplied batteries are provided for your convenience so that you can operate the display straight away. You should replace them as soon as possible.

3. Refit the battery compartment cover.

18 Parts of the display and their functions

Using the BenQ IFP by remote control

1.Insert the enclosed dongle into BenQ IFP’s USB port.

2.You can activate functions on the screen once the remote control is connected to its enclosed dongle as a receiver.

3.For detailed function of each button, please refer to Remote control on page 16.

Pairing the remote control and the enclosed dongle

If you are experiencing issues using the function key on the remote control, please follow the steps and pair again the remote control to resolve the issue:

1.Insert the enclosed dongle to IFP’s USB port and place the remote control near it.

2.Press the and at the same time, and the indicator light starts flashing.

3.The pairing is completed once the indicator stops flashing.

Remote control usage tips

•To power on/off the display, aim the top front of the remote control directly at the display’s remote control sensor window when you press the buttons.

•Avoid getting the remote control wet or store it in humid environments (like bathrooms).

•If the display’s remote control sensor window is exposed to direct sunlight or strong light, the remote control may not operate properly. In this situation, change the light source, readjust the angle of the display, or operate the remote control from a location closer to display’s remote control sensor window.

Dongle

Connection 19

Connection

Connecting the VGA input

1.Connect the VGA jack on the display to the VGA output jack on a computer using a D-Sub (15-pin) cable.

2.Connect the computer’s audio output jack to the AUDIO IN/MIC IN jack on the display with a suitable audio cable.

Connecting the touch module

Connect the TOUCH (type B) jack on the display to the USB port of a computer using the supplied USB cable. The touch module of the display supports easy Plug-and-Play operation. There is no need to install additional drivers on the computer.

HDMI	USB cable
cable

Computer

Audio				D-Sub (15-pin)
cable				cable

• Avoid blocking the touch screen frame (where sensors are located) when initiating the touch module.

•It is highly recommended that you connect the display to the PC or laptop directly. Avoid connecting the display to a face plate device which may cause failures in touch operations.

•If any ghost image occurs, please try to un-plug and then re-plug all USB cables. If the failure image still exists, use another USB type B to A cable.

•TOUCH 2 port must be connected with HDMI IN 3 or VGA.

20 Connection

Connecting the digital inputs

1.Connect the HDMI output jack of a computer or A/V device (such as a VCR or DVD player) to the HDMI input jack on the display using an HDMI cable.

2.To view images from this input, press on the remote control to switch to the respective input source.

HDMI cable

DVD player

Computer

• The applicable cable is not supplied and should be purchased separately.

• The display provides a selection for the dual-monitor mode.

• TOUCH 1 port must be connected with HDMI IN 1 or HDMI IN 2.

Connection 21

Connecting the video output

For computer:

1.Use HDMI cable to connect from HDMI OUT to the respective jacks of the devices.

2.Plug in power cord, and switch power on.

3.Press on the remote control to turn on the display.

HDMI OUT

Projector

22 Connection

Connecting to serial port

Directly connect the computer to RS232 ports on the input/output terminals.

RS-232C cable

Computer

• The applicable cable is not supplied and should be purchased separately.

• This connection is applicable to straight-through RS-232C cable only.

•After using serial port line to connect central control equipment and machine, certain function of the machine can be controlled via central control equipment, such as: machine on/off, and adjustment of sound volume, etc.

Connection 23

Connecting power

Plug one end of the power cord into the Power jack on the display and the other end into an appropriate power outlet (if the outlet is switched, turn on the switch).

AC IN

• The supplied power cord is suitable for use with 100-240V AC power only.

• The power cord and outlet illustrated may differ from the ones used in your region.

•Only use an appropriate power cord for your region. Never use a power cord which appears damaged or frayed, or change the plug type on the power cord.

•Be aware of the power loading when you use extension cords or multiple outlet power boards.

•There are no user serviceable parts in this display. Never unscrew or remove any covers. There are dangerous voltages inside the display. Turn off the power and unplug the power cord if you intend to move the display.

•The illustration is for your reference only.

24 Basic operations

Basic operations

Turning the display on or off

1.Be sure to follow the instruction of Connecting power on page 23.

2.Before turning on the display, make sure the Power switch is set to ON. The system will enter standby mode.

Power	AC IN
Switch

•To turn on the display, press the Power button on the control panel or on the remote control.

•To turn off the display, press the Power button on the control panel or on the remote control. The system will automatically enter standby mode.

•To turn on the display, press the ON/OFF button on the control panel or on the remote control.

• To turn off the display, press the ON/OFF
button on the control panel or on the	IR Receiver

remote control. The system will
automatically enter standby mode.	Power Button

OK

The display’s standby mode still consumes power. To completely cut off power supply, set the Power switch to OFF (O) and then disconnect the power cord from the power outlet.

Basic operations

25

Initial setup

After you have connected the display to the power, you are ready to power on the display. The first time you power on the display, you will be guided through a series of setup screens. Follow the on-screen instructions or the steps below to start up your display and complete the initial setup.

1.Turn on the display. Wait for the display to boot up with the BenQ screen. This may take a moment.

2.Tap Next on the screen to begin. Follow the on-screen instructions to set up the language, date and time, and network. Or your can skip some of these steps and complete the setup later.

OSD Setting

Under General, you can select a desired input source and adjust backlight. Refer to Input settings on page 38 for more information.