Product safety & warranty information.
E12942 / First Edition / May 2017
ASUS Phone (Mobile Phone)
Model: ASUS_A006
ASUS® Warranty Information Form
Mr./Mrs./Miss/Ms.:
Telephone Number:
Address:
E-mail:
Purchase Date: 
(DD/MM/YYYY)
Dealer's Name:
Dealer's Telephone Number:
Dealer's Address:
Serial Number:
Important: Please store this card in a secured location for future reference. ASUS reserves the right to request this document before accepting repair requests. This does not affect or limit your mandatory statutory rights.
This ASUS manufacturer warranty (hereafter referred to as the “Warranty”) is granted by ASUSTeK Computer Inc. (hereafter referred to as“ASUS”) to the purchaser (hereafter referred to as “You”) of the ASUS phone system (hereafter referred to as the “Product”). This warranty is being delivered with the Product, subject to the following terms and conditions. ASUS accredited Service Agents and Repair Centers will provide the services covered under this Warranty.
Warranty period of the Product:
This warranty applies for the period defined on the label sticker at the back of the Product (“Warranty Period”). For example : 24M means 24 months, and 36M means 36 months from the warranty started date.
This warranty commences on the date the Product was first purchased by an end-customer (“Date of
Purchase”). If the Date of Purchase is not available, the start of the Warranty Period will be on the date the Product was first activated by an end-customer recorded by ASUS (“Date of Activation”). If the proof of purchase cannot be provided or Date of Activation cannot be applied, the manufacture date as recorded by ASUS will be deemed to be the start of Warranty Period.
Statutory Rights
This warranty is given independently of any statutory rights that may apply in the country of purchase and does not affect or limit such statutory rights in any manner whatsoever.
1.General
ASUS warrants the Product to be free from defects in workmanship and materials for the Warranty Period. The Warranty does not cover bundled accessories, which were delivered together with the Product such as: cables, bag, earphone etc. If the Product fails during normal and proper use within the Warranty Period, ASUS, at its discretion, will repair or replace the defective parts of the Product, or the Product itself, with new or reconditioned parts or products that are functionally equivalent or superior to those originally supplied.
This Warranty applies only if the Product was newly manufactured on the Date of Purchase and not sold as used, refurbished or manufacturing seconds.
Please keep the original purchase invoice and this warranty card for future service request. This Warranty does not include failure caused by improper installation, operation, cleaning or maintenance, accident, damage, misuse, abuse, non-ASUS modifications to the product, any third party software programs, normal wear and tear or any other event, act, default or omission outside ASUS’ control. For further details,
see section 6 of this Warranty Card.
All components that an ASUS Service Center repaired or replaced will be under warranty for three months or for the remainder of the warranty period, whichever
is applicable. The Repair Center may recover the originally configured operation system bundled with the
Product. ASUS will not restore or transfer any data or software from the Product’s original storage media. If the Product is repaired, all user generated data may be permanently deleted.
If the Product is under Warranty, You hereby agree to transfer the ownership of replaced defective parts and such parts shall automatically become the property of ASUS.
2.Software Support
Any software delivered with the Product is provided “as-is”. ASUS does not guarantee uninterrupted or error-free operation of any software provided with the Product.
This warranty covers the hardware of the Product. ASUS will provide technical support for the Product’s preinstalled software only when it concerns the proper functioning of the hardware. For other problems
with the software, we advise You to review the user manuals, the ASUS support web site and/or other online resources. Third party software may require support from the respective vendors.
3.TFT LCD defect policy
Despite the highest possible standards, the intricate manufacturing of thin film transistor (TFT) liquid crystal display (LCD) screens may still produce slight visual imperfections. These visual imperfections do not impair the performance of Your Product. Thus, Asus does not provide dead pixel warranty.
4.Customer responsibility
When using the Product
•Read the user manual first and use the Product only according to the user manual.
•Do not leave the Product connected to the power supply once it is fully charged and not turned on. Some electrical items are not designed to be left connected to the power supply for extended periods of time.
•Periodically back up your data stored on the
Product.
•Keep the original packaging. In case the Product needs to be returned for repair, original packaging provides a better protection for the Product during transportation.
•Please check the manual and ASUS support website for troubleshooting solutions, before contacting the customer service.
•If the Product is designed with the TPM (Trusted
Platform Module) function, keep the embedded security chip pre-boot password in a safe place (Note: Due to the design of TPM, it is not possible for ASUS to reset the embedded security chip pre-boot password. If the password is lost, the Product can only be repaired by replacing the entire motherboard, which is not covered under the Warranty.)
When contacting ASUS Customer Service
•Before contacting ASUS technical support, ensure that You have the Product in front of You and that it is turned on, if feasible. Please also be ready
to provide the Product’s serial number, the model name, and proof of purchase.
•Technical support hotline phone number can be found at http://support.asus.com.
•You will be requested by ASUS to perform some of the Product’s troubleshooting tasks or actions, which may include the following:
•Restoring the Product’s operating system, factory-installed drivers, and applications to the factory default settings.
•Installing updates, patches or service packs.
•Running diagnostic tools and programs on the
Product.
•Allowing ASUS technical support agent to access the Product with remote diagnostic tools (when available).
•Performing other reasonable activities requested by ASUS, which will assist in identifying or resolving the problems.
•If the problem is not solved remotely, you will have to return the Product to an ASUS Repair Center (this process is called “RMA”). ASUS will issue an RMA number for Your Product. Please record Your RMA Number for tracking purposes.
•Describe the problem clearly and completely on the RMA request form.
•Enclose a copy of this completed warranty card and a copy of Your sales invoice/receipt detailing
the purchase of Your Product. (Please note: ASUS reserves the right to request the original documents.) If You do not provide the requested documents for warranty validation then the manufacture date of the Product as recorded by ASUS will be deemed to be the start of Warranty Period.
•Ensure that You have fully backed up all the data stored on Your Product and removed any personal, confidential, or proprietary information before any service process is started. ASUS may delete any data, software, or programs installed on the Product without restoring them. ASUS shall not be held liable for the permanent loss, damage, or misuse of your data.
•Pack the Product in a safe and stable packaging.
The original packaging may be useful for this purpose. In any case, the packaging should meet the following requirements:
•Use a rigid box with flaps intact
•Remove any labels, hazardous materials indicators, and other previous shipment markings on the box that are no longer applicable
•Wrap all items separately
•Use adequate cushioning material
•Use strong tape designed for shipping
•Do not use string or paper over-wrap
•Use a single address label that has clear, complete delivery and return information
•Place a duplicate address label inside the package
•Please do not send in anything but the Product itself unless specifically requested by ASUS.
Please remove any accessories as well as any removable storage devices such as memory cards, discs, flash drives, from the Product. ASUS shall have no liability for the loss, damage or destruction of accessories or removable storage devices, unless they are caused by willful or gross negligent acts by ASUS.
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