Arris SBR-AC1750 User Manual

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SURFboard

Wireless Router

User Guide

SBR-AC1750

Page 2

No part of this publication may be reproduced or transmitted in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.

Wi-Fi Alliance and WMM

, Wi-Fi®, the Wi-Fi logo, the Wi-Fi CERTIFIED logo, Wi-Fi Protected Access® (WPA), the Wi-Fi Protected Setup logo,

are registered trademarks of Wi-Fi Alliance. Wi-Fi Protected Setup™, Wi-Fi Multimedia™, and WPA2™ are

trademarks of Wi-Fi Alliance.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time.

The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice.

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Contents

Wireless Router SURFboard® SBR-AC1750 • User Guide

Safety and Regulatory Information

Getting Started

Product Overview

Installing the Wireless Router

Setting Up a Wireless Network Connection

Using the Router Web Manager

.............................................................................................................................................. 1

In The Box ............................................................................................................................................................................ 1

Additional Items Needed (Not Included) ...................................................................................................................... 2

System Requirements ....................................................................................................................................................... 2

Recommended Hardware ........................................................................................................................................ 2

Recommended Software .......................................................................................................................................... 2

What About Security? ........................................................................................................................................................ 3

Ethernet or Wireless? ........................................................................................................................................................ 4

Contact Information .......................................................................................................................................................... 4

.......................................................................................................................................... 5

Front Panel .......................................................................................................................................................................... 5

Wi-Fi Protected Setup (WPS) .................................................................................................................................... 6

Rear Panel............................................................................................................................................................................ 7

Router Label ........................................................................................................................................................................ 8

Pre-Installation Considerations ...................................................................................................................................... 9

Connect the SBR-AC1750 to Your Computer.............................................................................................................. 9

Verify Network Connectivity .......................................................................................................................................... 11

Launch the SBR-AC1750 Quick Start Wizard ............................................................................................................. 12

Set Up a Wireless Network Using Your Computer ................................................................................................... 17

Quick Connect Using the Windows Taskbar ...................................................................................................... 17

Connect Using the Windows Control Panel ....................................................................................................... 20

Use the SBR-AC1750 WPS Pairing Button ................................................................................................................. 22

Test Your Wireless Network Connection .................................................................................................................... 23

Start the Router Web Manager .................................................................................................................................... 24

Router Web Manager Menu Options .................................................................................................................. 25

Get Help ............................................................................................................................................................................. 27

Overview Help ........................................................................................................................................................... 27

Help Links ................................................................................................................................................................... 28

Field Level Help ......................................................................................................................................................... 29

............................................................................................................... v

....................................................................................................................... 9

................................................................................................ 12

................................................................................................................. 24

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Contents

Wireless Router SURFboard® SBR-AC1750 • User Guide

Configuring Your Wireless Network

Protecting & Monitoring Your Wireless Network

Managing Your Wireless Router and Connected Networks

Troubleshooting Tips

Warranty Information

Exit the SBR-AC1750 Web Manager ............................................................................................................................ 29

............................................................................................................ 30

Set Up Your Primary Wireless Network ...................................................................................................................... 30

Set Up WPS on Your Wireless Network ............................................................................................................... 31

Customize Your Primary Wireless Network ............................................................................................................... 32

Change Your Wireless Network Name (SSID) ............................................................................................................ 35

Set Up Your Wireless Guest Network ......................................................................................................................... 37

........................................................................................ 39

Prevent Unauthorized Access ....................................................................................................................................... 39

Change the Default Password ...................................................................................................................................... 39

Set Up Firewall Protection ............................................................................................................................................. 41

Set Up Port Forwarding .................................................................................................................................................. 41

Set Up the DMZ Host ...................................................................................................................................................... 43

....................................................................... 45

View the Router Product Information ......................................................................................................................... 45

View the Router Network Settings ............................................................................................................................... 46

View the Router System Logs ........................................................................................................................................ 47

Update the Firmware on Your Router ........................................................................................................................ 48

Restart Your Router ......................................................................................................................................................... 49

Reset Your Router Settings ............................................................................................................................................ 50

Reset Router Using the Reset Button .................................................................................................................. 50

Reset Router Using the SBR-AC1750 Web Manager ....................................................................................... 50

Set Up Your USB Storage Device ................................................................................................................................. 51

Connect to the USB Drive .............................................................................................................................................. 53

.................................................................................................................................. 54

Solutions ............................................................................................................................................................................ 54

Front Panel LED Icons and Error Conditions ............................................................................................................. 55

................................................................................................................................. 56

Tables

Table 1: SBR-AC1750 Front Panel LED Icons ............................................................................................................... 5

Table 2: SBR-AC1750 Rear Panel Ports & Connectors .............................................................................................. 7

Table 3: SBR-AC1750 Web Manager Main Menu Options ..................................................................................... 26

Table 4: Troubleshooting Solutions ............................................................................................................................. 54

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Contents

Wireless Router SURFboard® SBR-AC1750 • User Guide

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Table 5: SBR-AC1750 Front Panel LED Icons and Error Conditions ..................................................................... 55

Figures

Figure 1 – SBR-AC1750 Package Contents .................................................................................................................. 1

Figure 2 – SBR-AC1750 Front View ................................................................................................................................ 5

Figure 3 – SBR-AC1750 Rear View.................................................................................................................................. 7

Figure 4 – SBR-AC1750 Label .......................................................................................................................................... 8

Figure 5 – SBR-AC1750 Connection Diagram ............................................................................................................ 10

Figure 6 – SBR-AC1750 Quick Start Wizard Opening Screen ................................................................................ 13

Figure 7 – SBR-AC1750 Quick Start Wizard Welcome Screen ............................................................................... 13

Figure 8 – SBR-AC1750 Quick Start Wizard-Step 2 of 6 Screen ............................................................................ 14

Figure 9 – SBR-AC1750 Quick Start Wizard-Step 3 of 6 Screen ............................................................................ 15

Figure 10 – SBR-AC1750 Quick Start Wizard-Step 4 of 6 Screen ......................................................................... 15

Figure 11 – SBR-AC1750 Quick Start Wizard-Step 5 of 6 Screen ......................................................................... 16

Figure 12 – SBR-AC1750 Quick Start Wizard-Step 6 of 6 Screen ......................................................................... 16

Figure 13 – Windows Taskbar Icons ............................................................................................................................ 17

Figure 14 – Sample Available Wireless Networks Window ..................................................................................... 17

Figure 15 – Sample Available Wireless Networks Window ..................................................................................... 18

Figure 16 – Network Connection Window ................................................................................................................. 19

Figure 17 – Network Connection-Create Network Password Window ................................................................ 19

Figure 18 – Control Panel-Network and Sharing Center Window ........................................................................ 20

Figure 19 – Manually Connect to a Wireless Network Window ............................................................................ 21

Figure 20 – Manually Connect to a Wireless Network Window ............................................................................ 21

Figure 21 – SBR-AC1750 WPS Pairing Button ........................................................................................................... 23

Figure 22 – Router Login Screen .................................................................................................................................. 24

Figure 23 – SBR-AC1750 Main Screen ........................................................................................................................ 25

Figure 24 – SBR-AC1750 Web Manager Main Menu Buttons ............................................................................... 25

Figure 25 – SBR-AC1750 Web Manager Main Menu Links ..................................................................................... 26

Figure 26 – Help Overview Screen ............................................................................................................................... 27

Figure 27 – Help Links Screen ....................................................................................................................................... 28

Figure 28 – Field Level Help Screen ............................................................................................................................. 29

Figure 29 – SBR-AC1750 Web Manager Logout Button ......................................................................................... 29

Figure 30 – Basic Wireless Settings Screen ............................................................................................................... 30

Figure 31 – Basic WPS Settings Screen ....................................................................................................................... 31

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Contents

Wireless Router SURFboard® SBR-AC1750 • User Guide

Figure 32 – 2.4 GHz & 5 GHz Wireless Primary Network Screens ....................................................................... 33

Figure 33 – Change Your Network Name (SSID) and Password Screens ............................................................ 36

Figure 34 – 2.4 GHz & 5 GHz Wireless Guest Network Screens ........................................................................... 38

Figure 35 – Change User Password Screen ............................................................................................................... 40

Figure 36 – Firewall Enable/Disable Screen ............................................................................................................... 41

Figure 37 – Create Forwarded Ports Screen ............................................................................................................. 42

Figure 38 – Commonly Used Forwarded Ports List ................................................................................................. 42

Figure 39 – Forwarded Ports Screen ........................................................................................................................... 43

Figure 40 – Firewall DMZ Settings Screen .................................................................................................................. 44

Figure 41 – SBR-AC1750 Utilities – System Information Screen ........................................................................... 45

Figure 42 – SBR-AC1750 LAN – LAN Settings Screen .............................................................................................. 46

Figure 43 – SBR-AC1750 Utilities – System Log Screen .......................................................................................... 47

Figure 44 – SBR-AC1750 Utilities – Firmware Upgrade Screen ............................................................................. 48

Figure 45 – SBR-AC1750 Utilities – Restart Router Screen .................................................................................... 49

Figure 46 – SBR-AC1750 Utilities – Restart Router Dialog Box ............................................................................. 49

Figure 47 – SBR-AC1750 Set Factory Default Screen .............................................................................................. 50

Figure 48 – SBR-AC1750 Utilities – Restore Factory Defaults Dialog Box ........................................................... 51

Figure 49 – SBR-AC1750 USB Server Setup Dialog Box .......................................................................................... 52

Figure 50 – SBR-AC1750 USB Server Setup Dialog Box .......................................................................................... 53

Figure 51 – SBR-AC1750 USB Storage Status Screen ............................................................................................. 53

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Safety and Regulatory Information

Wireless Router SURFboard® SBR-AC1750 • User Guide

Safety and Regulatory

Information

Important Safety Instructions

Read This Before You Begin

fire, electric shock, and injury to persons, including the following:

• Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference.

• This device must be installed and used in strict accordance with manufacturer’s instructions, as described in the user documentation that is included with the device.

• Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this device.

• To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to dripping or splashing. Do not place objects filled with liquids, such as vases, on the device.

• This device was qualified under test conditions that included the use of the supplied cables between system components. To ensure regulatory and safety compliance, use only the provided power and interface cables and install them properly.

• Different types of cord sets may be used for connections to the main POWER supply circuit. Use only a main line cord that complies with all applicable device safety requirements of the country of use.

• Installation of this device must be in accordance with national wiring codes and conform to local regulations.

• Operate this device only from the type of power source indicated on the device’s marking label. If you are not sure of the type of

power supplied to your home, consult your dealer or local power company.

• Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.

• Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device.

• Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord.

• Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet.

• Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of

the blades exposed.

• Place this device on a stable surface.

• It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. This is to

avoid damaging the device by local lightning strikes and other electrical surges.

• Postpone installation until there is no risk of thunderstorm or lightning activity in the area.

• Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or

near a swimming pool.

• Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust.

— When using your equipment, basic safety precautions should always be followed to reduce the risk of

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Safety and Regulatory Information

Wireless Router SURFboard® SBR-AC1750 • User Guide

SAVE THE ABOVE INSTRUCTIONS

FCC STATEMENTS

FCC Interference Statement

FCC Caution:

FCC Radiation Exposure Statement

• Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use forced air to remove dust.

• For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device due to lightning and power surges.

• Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that the device is in safe operating condition.

• Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions. Refer all servicing to qualified service personnel.

• This device should not be used in an environment that exceeds 104º F (40º C).

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the device and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

operate the equipment.

Any changes or modifications not expressly approved by ARRIS for compliance could void the user’s authority to

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with the FCC RF exposure compliance requirements, the separation distance between the antenna and any person’s body (including hands, wrists, feet and ankles) must be at least 20 cm (8 inches).

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter except those already approved in this filing. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body.

Cet emetteur ne doit pas etre Co-place ou ne fonctionnant en meme temps qu'aucune autre antenne ou emetteur. Cet equipement devrait etre installe et actionne avec une distance minimum de 20 centimetres entre le radiateur et votre corps

The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destinations. The firmware setting is not accessible by the end user.

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Safety and Regulatory Information

Wireless Router SURFboard® SBR-AC1750 • User Guide

vii

Industry Canada (IC) Statement

Caution

IC Radiation Exposure Statement

Avis D'Industrie Canada (IC)

Avertissement

Déclaration de IC sur L'Exposition Aux Rayonnements

Note Importante:

WIRELESS LAN INFORMATION

This device complies with Industry Canada’s license-exempt RSS’s. Operation is subject to the following two conditions:

• This device may not cause interference, and

• This device must accept any interference, including interference that may cause undesired operation of the device.

CAN ICES-3 (B)/NMB-3 (B)

In Canada, RLAN devices are restricted from using the 5600-5650 MHz frequency band.

: To reduce the potential for harmful interference to co-channel mobile satellite systems, use of the 5150-5250 MHz

frequency band is restricted to indoor use only.

High power radars are allocated as primary users (meaning they have priority) of 5250-5350 MHz and 5650-5850 MHz frequency bands. These radars could cause interference and/or damage to License Exempt–Local Area Network (LE-LAN) devices.

Important Note: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.

Cet appareil est conforme à la réglementation RSS-210 d'Industrie Canada. Son utilisation est assujettie aux deux conditions suivantes:

• Cet appareil ne doit pas causer d'interférences et

• Cet appareil doit accepter toute interférence reçue, y compris les interférences causant un fonctionnement non désiré.

CAN ICES-3 (B)/NMB-3 (B)

Au Canada, les appareils de réseau local sans fil ne sont pas autorisés à utiliser les bandes de fréquence 56005650 MHz.

les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l'intérieur.

Les radars à haute puissance sont définis en tant qu'utilisateurs principaux (c.-à-d. prioritaires) des bandes de fréquences 52505350 MHz et 5650-5850 MHz. Ces radars peuvent causer de l'interférence ou des dommages susceptibles de nuire aux appareils exempts de licence–réseau local (LAN-EL).

: afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux,

non contrôlé. Cet équipement doit être installé et utilisé de manière à maintenir une distance d'au moins 20 cm entre la source de rayonnement et votre corps.

cet équipement est conforme aux limites d'exposition aux rayonnements établies par IC pour un environnement

This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and Orthogonal Frequency-Division Multiple Access (OFDMA) radio technologies. The device is designed to be interoperable with any other wireless DSSS and OFDMA products that comply with:

• The IEEE 802.11 Standard on Wireless LANs (Revision B, Revision G, and Revision N), as defined and approved by the Institute of Electrical Electronics Engineers

• The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility Alliance (WECA).

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Safety and Regulatory Information

Wireless Router SURFboard® SBR-AC1750 • User Guide

viii

Restrictions on the Use of Wireless Devices

Note:

Security Warning:

www.arris.com/consumer

CARING FOR THE ENVIRONMENT BY RECYCLING

Recycling your ARRIS Equipment

In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building or responsible representatives of the organization. For example, using wireless equipment in any environment where the risk of interference to other devices or services is perceived or identified as harmful.

If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment, you are encouraged to ask for authorization to use the device prior to turning on the equipment.

The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of the devices included with this product, or the substitution or attachment of connecting cables and equipment other than specified by the manufacturer. Correction of the interference caused by such unauthorized modification, substitution, or attachment is the responsibility of the user.

The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of government regulations that may arise from failing to comply with these guidelines.

The use of the 5150-5250 MHz frequency band is restricted to Indoor Use Only.

unauthorized users. For more information on how to protect your network, visit the ARRIS Support website,

This device allows you to create a wireless network. Wireless network connections may be accessible by

When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste.

Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region.

Page 11

Getting Started

Wireless Router SURFboard® SBR-AC1750 • User Guide

Getting Started

Remote management capability

Convenience

1-877-466-8646

Figure 1 – SBR-AC1750 Package Contents

The ARRIS SURFboard router. It provides Internet access through a separate DOCSIS-compliant cable modem connection for your computer and other wired or wireless network devices on your home or small business network (LAN). The SBR-AC1750 Wireless Router has the following features:

•

configuration from anywhere on the Internet.

•

used simultaneously

This guide provides a product overview and instructions for installing and configuring the SBR-AC1750. It also includes procedures for setting up secure wireless network connections and managing your SBR-AC1750 and network configurations.

: supports Ethernet and 802.11a/b/g/n/ac wireless connections; both can be

SBR-AC1750 Wireless Router is a 3x3 dual-band 802.11ac wireless

: allows you to make changes to your Wireless Router's

In The Box

Before installing the SBR-AC1750, check that the following items are included in the box. If any items are missing, please call ARRIS Technical Support for assistance:

SBR-AC1750 Wireless Router

Power Supply

Ethernet Cable

Software License & Regulatory Card

SBR-AC1750 Quick Start Guide

Page 12

Getting Started

Wireless Router SURFboard® SBR-AC1750 • User Guide

Internet Service:

Connect the SBR-AC1750 to Your

Computer

Ethernet Cable:

Additional Items Needed (Not Included)

The following items are not included in the product box and must be purchased separately. If you are installing the SBR-AC1750 yourself, make sure you have the following items on hand before starting the installation:

•

device is required to connect to the Internet. Follow the installation instructions included with your device to set it up on your home network (see

•

need an additional Ethernet cable for your network devices. This is a standard Ethernet cable with RJ-45 type connectors on both ends. Ethernet cables are available for purchase from any electronics retailer or discount store.

Broadband cable access through a modem or other broadband connection

for more information).

In addition to the Ethernet cable provided with your SBR-AC1750, you will

System Requirements

The SBR-AC1750 Wireless Router operates with most computers. The following describes requirements for each operating system; see the documentation for your cable system for details on enabling and configuring networking.

To use the SBR-AC1750, you will need DOCSIS high-speed Internet service from your cable provider.

Recommended Hardware

The following hardware configuration is recommended. Computers not meeting this configuration can still work with the SBR-AC1750, but may not be able to make maximum use of SBR-AC1750 throughput.

• CPU: P4, 3GHz or faster

• RAM: 1GB or greater

• Hard drive: 7200 RPM or faster

• Ethernet: Gig-E (1000BaseT)

Recommended Software

• Web browser access – Internet Explorer, Google Chrome, Firefox, or Safari

• Compatible operating systems:

• Windows

• Windows 8

Page 13

Getting Started

Wireless Router SURFboard® SBR-AC1750 • User Guide

Note

SBR-AC1750 Router

Label

Configure Your Wireless Primary Network

• Windows 7, Service Pack 1 (SP1)

• Windows Vista™ SP2 or later

• Windows XP, SP3

: Microsoft no longer supports Windows XP. However, the SBR-AC1750 should still function

without any problems.

• Mac®: System 7.5 to Mac OS 9.2 (Open Transport recommended), Mac OS X

• UNIX

• Linux

What About Security?

Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system. While no system is 100% secure, you can use the following tips to enhance your system’s security:

• Keep the operating system of your computer updated with the latest security patches. Run

the system update utility at least weekly.

• Keep your email program updated with the latest security patches. In addition, avoid opening

email containing attachments, or opening files sent through chat rooms, whenever possible.

• Install a virus checker and keep it updated.

• Avoid providing web or file-sharing services over your Wireless Router. Besides certain

vulnerability problems, most cable companies prohibit running servers on consumer-level accounts and may suspend your account for violating your terms of service.

• Avoid using proxy software unless you are certain that it is not open for abuse by other

Internet users (some are shipped open by default). Criminals can take advantage of open proxies to hide their identity when breaking into other computers or sending spam. If you have an open proxy, your cable company may suspend your account to protect the rest of the network.

• Use the Internet Service Provider’s mail servers for sending email.

• The SBR-AC1750 uses the default WPA2-PSK security type, by default. See

for the default factory security settings. If you have to modify the default wireless

security settings, see

Page 14

Getting Started

Wireless Router SURFboard® SBR-AC1750 • User Guide

Note

www.arris.com/consumer

1-877-466-8646

Ethernet or Wireless?

There are two ways to connect your computer (or other devices) to the SBR-AC1750. The following will help you decide which is best for you:

• Ethernet

• This is a standard method for connecting two or more computers to your Local Area Network

(LAN). You can use the Ethernet connection if your computer has built-in Ethernet hardware.

• One 4-foot (1.2m) Ethernet cable is included in the SBR-AC1750 package; the connectors

resemble wider telephone connectors. You can purchase more cables, if necessary, from a computer retailer. If you are connecting the SBR-AC1750 directly to a computer or an Ethernet hub with a cross-over switch, ask for a Category 5e (CAT5e) straight-through cable. A CAT5e cable is required for gigabit Ethernet (Gig-E), not a regular CAT5 cable.

: To connect more than four computers to the SBR-AC1750 through the Ethernet ports,

you need an Ethernet hub (available at computer retailers).

• Wireless

• The SBR-AC1750 is dual-concurrent which enables you to connect multiple wireless devices

on your home network. It includes the 2.4 GHz and 5 GHz wireless radios which are compatible with the following wireless technologies:

• 802.11a

• 802.11b

• 802.11g

• 802.11n

• 802.11ac

• The SBR-AC1750 also allows you to set up multiple access points on your wireless home

network for creating wireless primary and guest networks.

Contact Information

For technical support and additional ARRIS product information:

• Visit the ARRIS Support website:

• Call ARRIS Technical Support:

Page 15

Product Overview

Wireless Router SURFboard® SBR-AC1750 • User Guide

Product Overview

Figure 2 – SBR-AC1750 Front View

Table 1: SBR-AC1750 Front Panel LED Icons

LED Icon

LED Status

Description

Front Panel

Solid green Power is connected on the SBR-AC1750.

Solid green

Flashing green

Off

An IP address has been received and is ready to transmit data, or Bridge mode is active.

Ethernet cable connection is detected.

Ethernet cable is not connected to the SBR-AC1750.

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Product Overview

Wireless Router SURFboard® SBR-AC1750 • User Guide

LED Icon

LED Status

Description

Use the SBR-AC1750 WPS Pairing Button

Solid green

Off

Solid green

Off

Solid green

Flashing green

Off

Solid green

Flashing green

Off

Solid green

Flashing green

2.4 GHz wireless is enabled.

Wireless is disabled.

5 GHz wireless is enabled.

Wireless is disabled.

10/100/1000 Mbps link is detected.

Receiving/transmitting data at 10/100/1000 Mbps.

No Ethernet connection.

USB device is connected and active.

Read/write activity is detected on the USB device.

USB device is not connected or the attached USB device can be disconnected.

WPS pairing process is in progress.

WPS has been started, and Wireless Router is ready to accept a client connection.

WPS error.

Wi-Fi Protected Setup (WPS)

Wi-Fi Protected Setup (WPS) is a wireless network setup option that provides a quick solution for setting up a secure wireless network connection for any WPS-enabled wireless device, such as a computer, tablet, gaming device, or network printer. WPS automatically configures your wireless network connections and sets up wireless security. See for more information.

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Product Overview

Wireless Router SURFboard® SBR-AC1750 • User Guide

Figure 3 – SBR-AC1750 Rear View

Table 2: SBR-AC1750 Rear Panel Ports & Connectors

Port Name

Description

Reset Button

Reset Your Router Settings

Rear Panel

Reboots the wireless router or resets the router settings.

To reboot (or restart) the router, press the indented Reset button using the end of a paper clip or other small object with a narrow tip, and then release.

To reset the router configuration back to the factory default settings, press and hold the indented Reset button for 15 seconds using the end of a paper clip or other small object with a narrow tip, and then release. See

for more information on an alternative method to reset the router settings using the SBR-AC1750 Web Manager.

WARNING! Resetting the SBR-AC1750 to factory defaults will also

delete any custom router configurations, including your user passwords and other security settings.

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Product Overview

Wireless Router SURFboard® SBR-AC1750 • User Guide

Port Name

Description

WPS Button

USB Port

LAN Ethernet Ports 1 to 4

WAN Ethernet Port

Power

Figure 4 – SBR-AC1750 Label

ARRIS Technical Support

Router Label

Used to connect your WPS-enabled wireless devices to your wireless router.

Note: Your computer hardware must support WPS and also have WPA security compatibility.

USB 2.0 port connection to your USB device

Four one-gigabit Ethernet ports for RJ-45 cable connections to the network devices on your home network (LAN)

One-gigabit Ethernet port for RJ-45 cable connection to your cable modem

100 - 240VAC Power connector for the power cord

WARNING! To avoid any damage to your SBR-AC1750, only use the

power adapter and cord provided in the box.

The router label is located on the bottom of the SBR-AC1750. It contains specific router ID information that may be needed when contacting

Page 19

Installing the Wireless Router

Wireless Router SURFboard® SBR-AC1750 • User Guide

Installing the Wireless Router

This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product.

Pre-Installation Considerations

You should consider the following factors when choosing a location to install your SBR-AC1750:

• For the best Wi-Fi coverage, a central location in your home or building is recommended.

• Check that there is an available AC outlet available nearby. For best results, the outlet should

not be connected to a wall switch and it should be close enough to the SBR-AC1750 to avoid using extension cords.

• Make sure your Internet Service Provider (ISP) cable, DSL, or satellite modem device is nearby

so that you can easily run cables between the modem and SBR-AC1750.

• If you are connecting devices to the Ethernet ports, make sure you can easily run cables

between the SBR-AC1750 and those devices.

• If you want to install the SBR-AC1750 on a desktop, make sure there is enough space on both

sides of the device to keep the vents clear. Blocking the vents may cause overheating.

• Consider the amount of space between your wireless devices. The wireless connection range

for the SBR-AC1750 is typically 100–200 feet (30m–65m). The distance may vary depending on impacting factors such as the number of walls, metal objects, etc.

Connect the SBR-AC1750 to Your Computer

Before installing your SBR-AC1750:

• To access the Internet, you will need a broadband Internet connection from an Internet

Service Provider.

• Choose a location in your home where your modem is preferably near existing cable and

electrical wall outlets.

Page 20

Installing the Wireless Router

Wireless Router SURFboard® SBR-AC1750 • User Guide

Figure 5 – SBR-AC1750 Connection Diagram

Note

Ethernet

WAN

Power

Note

Power, WAN, Wireless

Ethernet

WAN

1. Check that a coaxial cable is already connected to a cable wall outlet or RF splitter (optional) and your modem.

2. Disconnect the power cord from your modem to turn it off.

: If your modem has a battery, remove the battery to confirm that the power is disconnected.

3. Disconnect the Ethernet cable connection from your modem.

4. Connect that Ethernet cable to one of the four white

ports on the rear of your

SBR-AC1750.

5. Connect the blue Ethernet cable (included) to the

6. Connect the other end of the blue Ethernet cable to the blue

port on the rear of your modem.

port on the rear of your

SBR-AC1750.

7. Reconnect the power cord to the

port on your modem to turn it back on.

-or-

Reinsert the battery in your modem to turn it back on.

8. Wait approximately two minutes to allow your modem to fully power up.

9. Connect the power cord (included) to the

port on your SBR-AC1750.

10. Plug the other end of the power cord into an electrical wall outlet.

: This automatically powers ON your SBR-AC1750.

11. Check that the

, and connected

LEDs on the SBR-AC1750

front panel light up solid green.

If the

LED did not light up solid, check the Ethernet cable connection to make sure it is

properly connected.

Page 21

Installing the Wireless Router

Wireless Router SURFboard® SBR-AC1750 • User Guide

Note

Ca nnot_Access_Internet

www.surfboard.com

Power

WAN

Front

Panel

Power

WAN

Power

WAN

ARRIS Technical Support

Verify Network Connectivity

Although your computer may already be configured to automatically access the Internet, you should still perform the following connectivity test to check that your modem, router, and computer were properly connected:

1. Power ON the computer connected to the SBR-AC1750 and log in.

2. Open a web browser (such as Internet Explorer, Google Chrome, Firefox, or Safari) on the

computer connected to the SBR-AC1750 .

3. Type the default LAN IP address, press Enter. The SBR-AC1750 Login screen should display.

http://192.168.0.1, in the Address bar and then

: If the login screen did not display, see

4. Type a valid URL (

for more information.

) in the address bar and then press Enter.

The ARRIS SURFboard website should open. If it did not open, do the following:

a. Disconnect the Ethernet cable connection between your ISP device (cable, DSL, or

satellite modem) and SBR-AC1750.

b. Connect the Ethernet cable to your ISP device (cable, DSL, or satellite modem) and

computer (or other client device).

c. Type a valid URL in the address bar and press

Enter to check that you can connect to

the Internet.

5. Check that the

for additional LED status information.

• If the

and

front panel LEDs on the SBR-AC1750 light up. See

LED did not light up, check the power cord connection to the electrical wall

outlet.

• If the

LED did not light up, check the cable connections to your modem or Internet

Service Provider (ISP) device.

• If the

and

LEDs did not light up, check the front panel LED status indicators

on your modem or ISP device for Internet connectivity status.

• If you still cannot connect to the Internet, please call

assistance.

for

Page 22

Setting Up a Wireless Network Connection

Wireless Router SURFboard® SBR-AC1750 • User Guide

Setting Up a Wireless Network

one

Launch the SBR-AC1750 Quick Start Wizard

Set Up a Wireless Network Using Your Computer

Use the SBR-AC1750 WPS Pairing Button

Test Your Wireless Network Connection

IMPORTANT NOTE

Crea ti ng a Wireless Network

password

Note

admin

Connection

ARRIS recommends that you confirm that your computer can connect to the Internet using an Ethernet connection before configuring your wireless network.

You must already have Internet access in your home before setting up a wireless network connection. Also, make sure your computer and the SBR-AC1750 are connected through an Ethernet connection.

Choose

•

After setting up your wireless network connection, check that your wireless network connection was set up properly. See

of the following options to set up your wireless network connection:

for more information.

Launch the SBR-AC1750 Quick Start Wizard

The SBR-AC1750 Quick Start Wizard is a six-step application to help you quickly configure the default wireless network settings on your SBR-AC1750. It configures your wireless network name (SSID), Wi-Fi Security key (network password), and Wi-Fi Security code.

for your SBR-AC1750 to help you quickly set up your wireless home network. However, the wizard will only let you change the wireless network name (SSID) and Wi-Fi Security key (network password). After completing the wizard and getting your SBR-AC1750 connected to the Internet, you will be able to make additional network configuration changes to further customize your wireless home network settings and connect your wireless devices. See

6. Open a web browser (such as Internet Explorer, Google Chrome, Firefox, or Safari) on the computer connected to the SBR-AC1750.

7. Type the default LAN IP address, press Enter. The router Login screen displays.

8. Type the default user password ( case-sensitive.

: The quick start wizard uses the default settings already configured

http://192.168.0.1, in the Address bar and then

for more information.

) in the Password field. The password is

: The username,

, is the default user name. It cannot be changed.

Page 23

Setting Up a Wireless Network Connection

Wireless Router SURFboard® SBR-AC1750 • User Guide

Figure 6 – SBR-AC1750 Quick Start Wizard Opening Screen

Launch Quick Start Wizard

Figure 7 – SBR-AC1750 Quick Start Wizard Welcome Screen

9. Click Login to open the SBR-AC1750 Web Manager. The Launch Quick Start Wizard screen displays.

10. Click

to start the wizard. The Welcome screen displays.

Page 24

Setting Up a Wireless Network Connection

Wireless Router SURFboard® SBR-AC1750 • User Guide

Figure 8 – SBR-AC1750 Quick Start Wizard-Step 2 of 6 Screen

Network Name (SSID)

Note

Cha nge Your Wi reless Network Name ( SSID)

Passphrase / Wi-Fi

Security Key

Note

Prevent Una uthori zed

Access

11. Click Next to open the Wi-Fi Network Name & Passphrase screen.

12. Do one of the following to set up your wireless network name in the

field:

• Keep the default network name or SSID (listed on the SBR-AC1750 router label).

• Enter a name of your choice for your wireless network. Your new network name must

contain from one to 32 alphanumeric characters.

•

: You have the option to customize your wireless network name (SSID) after completing the initial wireless network connection. However, you must use the default SSID listed on the router label when installing the router for the first time. See

for more

information.

13. Do one of the following to set up your wireless network password in the field:

• Keep the default passphrase or Wi-Fi Security key (listed on the SBR-AC1750 Router label).

• Enter a password of your choice for your wireless network password.

The passphrase or Wi-Fi Security key is the sign-on access code for your wireless network. The access code must contain from eight to 64 characters consisting of any combination of letters, numbers, and symbols. It should be as unique as possible to protect your wireless network and deter hackers or unauthorized access to your wireless network.

: ARRIS recommends that you change the default Wi-Fi Security Key to a more secure wireless

password to protect your wireless network from unauthorized access. See

for more information.

14. Click Next to open the 2.4GHz & 5GHz Networks screen (see Figure 9).

This screen displays the two Wi-Fi frequency bands on the SBR-AC1750 for your wireless home network.

Page 25

Setting Up a Wireless Network Connection

Wireless Router SURFboard® SBR-AC1750 • User Guide

Figure 9 – SBR-AC1750 Quick Start Wizard-Step 3 of 6 Screen

Figure 10 – SBR-AC1750 Quick Start Wizard-Step 4 of 6 Screen

15. Click Next to open the Security Configuration screen.

16. Click Next to open the Review Settings screen and confirm your wireless network settings.

Page 26

Setting Up a Wireless Network Connection

Wireless Router SURFboard® SBR-AC1750 • User Guide

Figure 11 – SBR-AC1750 Quick Start Wizard-Step 5 of 6 Screen

17. Click Apply to accept the wireless network settings and open the Settings Applied screen.

- or –

Click Previous to go back and change your wireless network name (Network Name (SSID) and/or wireless network password (Passphrase / Wi-Fi Security Key).

Wait for your wireless network settings to be saved. When it is complete, the Settings Applied screen will open.

Figure 12 – SBR-AC1750 Quick Start Wizard-Step 6 of 6 Screen

18. Click Exit to close the Quick Start Wizard.

Note

: You can either click

if you want a printout of your wireless network settings or write down your wireless network name and password. This can be helpful for later use for logging onto your wireless network or changing your wireless network settings.

Page 27

Setting Up a Wireless Network Connection

Wireless Router SURFboard® SBR-AC1750 • User Guide

Set Up a Wireless Network Using Your Computer

Use one of the following options to create your wireless network:

• Quick Connect Using the Windows Taskbar

• Connect Using the Windows Control Panel

Note

: The steps for setting up a wireless network may differ slightly depending on the Windows

operating system running on your computer. The steps used here apply to Windows 7.

Quick Connect Using the Windows Taskbar

1. From the Windows taskbar, click the Wireless Link icon to open the list of available wireless networks.

Note

: If the icon is not visible, click the

Figure 13 – Windows Taskbar Icons

Show hidden icons

button shown below.

Figure 14 – Sample Available Wireless Networks Window

Page 28

Setting Up a Wireless Network Connection

Wireless Router SURFboard® SBR-AC1750 • User Guide

ARRIS-xxxx

Note: xxxx

Figure 15 – Sample Available Wireless Networks Window

Note

Cha nge Your Wi reless Network Na me ( SSID)

2. Locate and then left-click on the default SBR-AC1750 wireless network name or SSID (for example,

) for your SBR-AC1750 from the Wireless Networks list.

represents the unique SSID for your SBR-AC1750.

The default SSID is located on the router label on the bottom of your SBR-AC1750.

: You have the option to customize your wireless network name or SSID after completing your initial wireless network connection. However, you must use the default SSID listed on the router label for the initial router installation. See

for more

information.

3. Select Connect automatically to set up your wireless devices for automatic connections to your home network upon log on.

4. Click Connect to open the Connect to a Network window.

Page 29

Setting Up a Wireless Network Connection

Wireless Router SURFboard® SBR-AC1750 • User Guide

Figure 16 – Network Connection Window

Wi-Fi Security Key

Note

Figure 17 – Network Connection-Create Network Password Window

5. Enter the default Security key field.

: If you have already changed your wireless network password using the SBR-AC1750 Web

Manager, enter that password here.

code (listed on the SBR-AC1750 router label) in the

6. Select Hide characters and then click OK to encrypt (or hide) your network Security key (or network password).

Page 30

Setting Up a Wireless Network Connection

Wireless Router SURFboard® SBR-AC1750 • User Guide

Figure 18 – Control Panel-Network and Sharing Center Window

Connect Using the Windows Control Panel

1. From the Windows taskbar, click Start button and then click Control Panel.

2. Click Network and Sharing Center to open the Network and Sharing Center window.

3. Click Manage wireless networks under Control Panel Home to open the Manage Wireless Networks

window.

4. Click Add to open the Manually Connect to a Wireless Network window.

Page 31

Setting Up a Wireless Network Connection

Wireless Router SURFboard® SBR-AC1750 • User Guide

Figure 19 – Manually Connect to a Wireless Network Window

Manually Connect to a Wireless Network

Figure 20 – Manually Connect to a Wireless Network Window

5. Click Manually create a network profile to open another window.

Page 32

Setting Up a Wireless Network Connection

Wireless Router SURFboard® SBR-AC1750 • User Guide

ARRIS-xxxx

Note

Cha nge Your Wi reless Network Na me ( SSID)

Note

WPA2-Persona l

WI-FI Security Key

Note

Prevent Una uthori zed Access

Successfully added <

Network na me

Set Up WPS on Your Wireless Network

Note

6. Enter the ARRIS wireless network name or SSID (

) for your SBR-AC1750 in the

Network name field.

The SSID name is located on the router label on the bottom of your SBR-AC1750.

: You have the option to change your wireless network name (or SSID) after completing your

initial wireless network connection. See

for more

information.

7. Select the wireless Security level for your wireless network from the Security type drop-down list.

: ARRIS recommends the

wireless security level. It is the highest security level

available and also the default security level for the SBR-AC1750.

8. Select the password encryption type from the Encryption type drop-down list. This is used for securing your wireless network.

• TKIP – Temporal Key Integrity Protocol

• AES – Advanced Encryption Standard (recommended). AES is the default encryption type

for the SBR-AC1750.

9. Enter a Security code or passphrase for your wireless network password in the Security Key field.

You can use the

listed on the SBR-AC1750 router label or create your own

personal password.

: Remember to use a unique combination of letters, numbers, and characters to create a

more secure password. See

for more information.

10. Select Hide characters to prevent your Security Key or password from displaying in the field.

11. Select Start this connection automatically so that your wireless devices will automatically connect to

your wireless network upon login.

12. Click Next to complete the wireless network setup.

The

13. Click

to exit.

message for your new wireless network displays.

Use the SBR-AC1750 WPS Pairing Button

The WPS Pairing button automatically connects your WPS-enabled wireless devices to your wireless home network using the default SBR-AC1750 SSID (network name) and Wi-Fi Security Key (network password) listed on the router label. See more information.

: To use the WPS Pairing button option, your computer hardware must support WPS and also

have WPA security compatibility.

1. Power ON your router and other WPS-enabled wireless devices that you want to connect to your wireless network.

for

Page 33

Setting Up a Wireless Network Connection

Wireless Router SURFboard® SBR-AC1750 • User Guide

WPS

Rear Panel

Figure 21 – SBR-AC1750 WPS Pairing Button

WPS

ARRIS Technical Support

2. Press and hold the and then release (see

button located on the SBR-AC1750 rear panel for five to 10 seconds

for the SBR-AC1750 rear view).

3. If applicable, press the

button on your WPS-enabled computer or other WPS device.

4. Repeat step 3 for each additional WPS-enabled wireless device that you want to connect to your wireless network.

Test Your Wireless Network Connection

Perform the following connectivity test to check that your SBR-AC1750 and other wireless devices are connected to your wireless home network:

1. If the wireless devices successfully connected to the wireless network, disconnect the Ethernet cable from your computer and SBR-AC1750.

2. Open a web browser on your computer.

3. Type the default wireless router URL,

Enter.

press

If the website did not open, please call

http://192.168.0.1, in the address bar and then

for assistance.

Page 34

Using the Router Web Manager

Wireless Router SURFboard® SBR-AC1750 • User Guide

Using the Router Web Manager

Protecting & Monitoring Your Wireless Network

Note

password

Note

admin

Figure 22 – Router Login Screen

Note

ARRIS Technical Support

Use the SBR-AC1750 Web Manager to view and monitor the configuration settings and operational status of your SBR-AC1750. You can also configure your network connections and wireless security settings. See information.

for more

Start the Router Web Manager

1. Open any web browser on the computer connected to the SBR-AC1750.

2. In the Address bar, type

Enter. The router Login screen displays (see below).

press

: You must enter the default user password (listed below) when logging on to the SBR-AC1750

Web Manager for the first time.

3. Type the default user password ( case-sensitive.

192.168.0.1 for the Router Web Manager IP address, and then

) in the Password field. The password is

: The user name,

4. Click Login to open the SBR-AC1750 Web Manager. The SBR-AC1750 Main Screen displays (see Figure 23).

: If the default user password is not working, please call

assistance.

, is the default user name. It cannot be changed.

for

Page 35

Using the Router Web Manager

Wireless Router SURFboard® SBR-AC1750 • User Guide

Figure 23 – SBR-AC1750 Main Screen

Figure 24 – SBR-AC1750 Web Manager Main Menu Buttons

Router Web Manager Menu Options

Main Menu Buttons

The SBR-AC1750 main menu buttons are displayed along the top of the SBR-AC1750 Web Manager screen. To display the drop-down submenu options, click the menu button.

Page 36

Using the Router Web Manager

Wireless Router SURFboard® SBR-AC1750 • User Guide

Figure 25 – SBR-AC1750 Web Manager Main Menu Links

Table 3: SBR-AC1750 Web Manager Main Menu Options

Menu Option

Function

Home

Basic

Configures the basic wireless and WPS settings on the

WAN

Configures the network connections for connecting to the Internet.

LAN

Configures the network connections for connecting to your home network.

Wireless

features.

Firewall

Configures and monitors the router firewall.

USB

Configures your connected USB devices.

Utilities

wireless settings.

Help

Provides general information to help you configure your

Logout

Closes the SBR-AC1750 Web Manager.

Main Menu Links

The SBR-AC1750 main menu and related submenu option links are also displayed along the bottom of the SBR-AC1750 Web Manager screen. To open a submenu option, click on the link.

Displays the Quick Start Wizard main screen.

SBR-AC1750.

Configures and monitors the router’s wireless networking

Provides general product and system status information,

home network.

Page 37

Using the Router Web Manager

Wireless Router SURFboard® SBR-AC1750 • User Guide

Help

Overview Help

Help Links

Field Level Help

Figure 26 – Help Overview Screen

Get Help

You can choose any of the following three options to obtain help information for any SBRAC1750 Web Manager function. General help information is available for any SBR-AC1750 menu option when you click the

•

Overview Help

General help information is available to help you decide between wired and wireless connections for the devices on your home network.

• Click Help, Overview on the SBR-AC1750 Main Menu.

button on that page.

Page 38

Using the Router Web Manager

Wireless Router SURFboard® SBR-AC1750 • User Guide

Figure 27 – Help Links Screen

Help Links

The online help links provide a concise list of your router configuration settings with applicable links for easy access.

• Click Help, About on the SBR-AC1750 Main Menu. The link opens the related configuration

screen.

Page 39

Using the Router Web Manager

Wireless Router SURFboard® SBR-AC1750 • User Guide

Help

Figure 28 – Field Level Help Screen

Logout

Figure 29 – SBR-AC1750 Web Manager Logout Button

Field Level Help

More specific help information is available throughout the SBR-AC1750 Web Manager for field level help.

• Click the

link located to the right of the applicable field.

Exit the SBR-AC1750 Web Manager

To log out and close the SBR-AC1750 Web Manager:

• Click

Menu buttons.

located in the upper right corner of the screen above the SBR-AC1750 Main

Page 40

Configuring Your Wireless Network

Wireless Router SURFboard® SBR-AC1750 • User Guide

Configuring Your Wireless

Network

Start the Router Web Manager

Basic

Basic Wireless Settings

Figure 30 – Basic Wireless Settings Screen

Wireless 2.4 GHz

Wireless 5 GHz

Enable Wireless

Note

Ena bl e Wirel ess

The SBR-AC1750 supports a secure method for setting up multiple wireless access points on your home network. You can also designate a separate network as a guest network for visitors, friends, or other family members without giving them access to your files or other devices on your wireless home network.

Set Up Your Primary Wireless Network

1. Open a web browser and log onto the SBR-AC1750 to open the SBR-AC1750 Web Manager. See

2. Click

3. Click

on the SBR-AC1750 Main Menu bar.

from the Basic submenu options.

for more information.

4. Decide if you want to set up range of your wireless network to complete your wireless network connection.

5. Checkmark

: Uncheck

to turn ON wireless networking on your home network.

to turn OFF wireless networking.

for the wireless frequency

Page 41

Configuring Your Wireless Network

Wireless Router SURFboard® SBR-AC1750 • User Guide

Wireless Network Name (SSID

Password (PSK)

Show Password

Apply

Basic

WPS Settings

Figure 31 – Basic WPS Settings Screen

2.4 GHz

5 GHz

Wi-Fi Protected Setup (WPS) Enable

Note

Wi-Fi Protected Setup (WPS) Enabl e

6. Enter a custom name for your wireless network in the keep the default network name currently displayed in the SSID (Service Set Identifier) field which is also listed on your router label.

The wireless network name must be different from any other network name on your home network. You can use any combination of letters (lowercase and uppercase), numbers, and/or special characters (symbols); 32 characters maximum.

7. Enter any combination of letters, numbers, and/or special characters for your network password in the

8. Checkmark

9. When done, click

field.

if you want to make your password visible.

Set Up WPS on Your Wireless Network

Wi-Fi Protected Setup (WPS) is the standard network security method to easily add WPS-enabled wireless devices to your wireless home network. You can use either the Personal Information Number (PIN) or Pushbutton Configuration (PBC) method to easily set up and connect your WPS-enabled wireless devices.

1. Log in to the SBR-AC1750 Web Manager and then click bar.

2. Click

from the Basic submenu options.

on the SBR-AC1750 Main Menu

) field or

3. Select

4. Select the

for the wireless frequency range of your wireless network.

network.

: Uncheck

checkbox to turn ON WPS on your home

to turn OFF WPS.

Page 42

Configuring Your Wireless Network

Wireless Router SURFboard® SBR-AC1750 • User Guide

Apply

Start PBC

WPS

Start the Router Web Manager

Wireless

Basic Setup

5. Click

6. Select one of the following WPS pairing methods to pair your WPS-enabled wireless device(s).

• PIN Method

• If your WPS device has a WPS PIN number, enter the PIN number in the Enrollee PIN Code

field and click the Enroll button.

• If your WPS device does not have a WPS PIN number, enter the number listed in the

Device PIN Code field, if you are prompted during the WPS pairing process.

• PBC Method (Pushbutton Configuration)

o Click the

o Press the

button, the following message will display.

button on your WPS device to connect it to your wireless network.

Customize Your Primary Wireless Network

1. Open a web browser and log onto the SBR-AC1750 to open the SBR-AC1750 Web Manager. See

2. Click

3. Click

on the SBR-AC1750 Main Menu bar.

from the Wireless submenu options.

for more information.

Page 43

Configuring Your Wireless Network

Wireless Router SURFboard® SBR-AC1750 • User Guide

Figure 32 – 2.4 GHz & 5 GHz Wireless Primary Network Screens

2.4 GHz

5 GHz

4. Click the

tab to select the frequency range for your wireless network.

5. Do one of the following to turn ON or OFF wireless networking on your home network:

• Select Enable Wireless in the Enable Wireless field to turn ON wireless networking.

• Deselect Enable Wireless in the Enable Wireless field to turn OFF wireless networking.

Page 44

Configuring Your Wireless Network

Wireless Router SURFboard® SBR-AC1750 • User Guide

Channel

Auto

Note

Auto

149

157

Wireless Network Name (SSID

Wireless

Mode

802.11b

802.11g

802.11b+g

802.11g+n

802.11a

802.11a & 802.11n

802.11a & 802.11n & 802.11ac

Channel Bandwidth

20 MHz

40 MHz

20/40 MHz

80 MHz

20 MHz

40 MHz

20/40 MHz

6. Select a communications channel number for your SBR-AC1750 from the drop-down list.

The channel number should be different from the channel number listed as the Current Channel.

• 2.4 GHz

(SBR-AC1750 selects the channel it will use)

o 1 thru 11

: ARRIS recommends using Channel 1, 6, or 11 for best performance.

• 5 GHz

(SBR-AC1750 selects the channel it will use)

o 36, 44,

, or

7. Enter a name of your choice for your wireless network or keep the listed default network name (also listed on the router label) in the

) field.

The network name must consist of any combination of 32 characters maximum. It cannot match any other SSID on your SBR-AC1750.

8. Select one of the following Wireless mode options for your wireless network in the

field.

The selected mode should support all of your wireless devices that you intend to connect to your SBR-AC1750:

• 2.4 GHz

: supports bandwidths up to 11 Mbps

: supports bandwidth up to 54 Mbps

: supports bandwidth up to 300 Mbps

• 5 GHz

9. Select the 802.11n Channel bandwidth from the

supports bandwidth up to 54 Mbps

: supports bandwidth up to 300 Mbps

: supports bandwidth up to 1300 Mbps

drop-down list:

• 2.4 GHz

(default)

• 5 GHz

(default)

Page 45

Configuring Your Wireless Network

Wireless Router SURFboard® SBR-AC1750 • User Guide

Broadcast Network Name (SSID)

Note

AP Isolation

Enable WMM

Security Modes

Open

WPA2-PSK

WPA/WPA2-PSK

WPA2 (Enterprise)

WPA/WPA2 (Enterprise)

Pre-Shared Key

Note

Prevent Unauthorized Access

Note

10. Select

to allow outside access to your wireless network and

also allow the router to broadcast to your SSID.

: ARRIS recommends that you disable (uncheck) this option after completing the router setup.

Your SSID is visible which could enable unauthorized access to your home network.

11. Select

to enable your wireless devices to operate in their own virtual network

and not communicate with the other wireless devices on your wireless network.

12. Select

to turn ON Wi-Fi Multimedia (WMM) functionality.

When enabled, WMM helps control latency and jitter when transmitting multimedia content over a wireless connection.

13. Select one of the following wireless network

for your wireless router from

the Security Mode drop-down list:

•

: Wi-Fi Protected Access version 2 with Pre-Shared Key (recommended)

: combination Wi-Fi Protected Access version 2 with Pre-Shared Key and

Wi-Fi Protected Access with Pre-Shared Key

•

: Wi-Fi Protected Access version 2 provides additional network security

and requires a user name and password for network logon

•

: combination Wi-Fi Protected Access version 2 and Wi-Fi Protected Access provides additional network security and requires a user name and password for network logon

14. Enter your wireless network password in the

field.

Use any combination of letters and numbers (from 8 to 63 characters) for your wireless network password or keep the default WPA Pre-Shared Key listed (not recommended).

: For security purposes, ARRIS recommends that you create a different Pre-Shared Key for

your Guest Network.

15. Click Apply when done.

Change Your Wireless Network Name (SSID)

The SSID (Service Set Identification) is the wireless network name assigned to your SBR-AC1750 wireless primary and guest networks. The default SSID which is listed on the router label is automatically populated in the network configuration screens. A list of SSIDs of available wireless networks in close proximity of your home (for example, neighbors or local businesses) will display when you or someone else in your home attempt to establish a wireless network connection. For security purposes and quick recognition of your wireless network, ARRIS recommends that you change the default SSID. You should also consider changing the default wireless network password (see

: When you change the SSID, any wireless devices that are already connected to your wireless network will be disconnected from the network. The wireless devices will have to be reconnected to the wireless network using the new SSID.

for more information).

Page 46

Configuring Your Wireless Network

Wireless Router SURFboard® SBR-AC1750 • User Guide

Start the Router Web Manager

Wireless

Basic Setup

Wireless

Wireless Basic Setup

screen.

Figure 33 – Change Your Network Name (SSID) and Password Screens

Do the following to change your wireless network name or SSID:

1. Open a web browser and log onto the SBR-AC1750 to open the SBR-AC1750 Web Manager.

See

2. Click

3. Click

on the SBR-AC1750 Main Menu bar.

from the

for more information.

submenu options to open the

Page 47

Configuring Your Wireless Network

Wireless Router SURFboard® SBR-AC1750 • User Guide

Enable Wireless

Prevent Unauthorized Access

Note

Show Pre-Shared Key

Apply

Start the Router Web Manager

Wireless

Guest Access

4. Make sure the

checkbox is selected to turn ON wireless networking on your

home network.

5. Delete the default or current network name in the Wireless Network Name (SSID) field and

then enter a new name of your choice for your wireless network.

The network name can contain any combination of up to 32 alphanumeric characters.

6. Make sure the Broadcast Network Name (SSID) checkbox is selected.

7. Delete the current wireless password in the Pre-Shared Key field and enter a new network

password for your wireless network. See information.

: You can select

to make your password visible while typing. Remember

to deselect when done.

8. Click

at the bottom of the screen.

Set Up Your Wireless Guest Network

1. Open a web browser and log onto the SBR-AC1750 to open the SBR-AC1750 Web Manager.

See

2. Click

3. Click

on the SBR-AC1750 Main Menu bar.

on the Wireless submenu options.

for more information.

for more

Page 48

Configuring Your Wireless Network

Wireless Router SURFboard® SBR-AC1750 • User Guide

Figure 34 – 2.4 GHz & 5 GHz Wireless Guest Network Screens

Guest Network Profile

Enable Guest Access

Wireless Network Name

(SSID)

Security Mode

4. Select one of the guest network names from the

drop-down list for

your guest network.

5. Check

6. Do one of the following to name your wireless guest network in the

field:

checkbox to turn ON the wireless guest network.

• Keep the default guest network name; for example, SBR-AC1750_Guest#.

• Enter a new name of your choice.

7. Select one of the following wireless security modes for your wireless guest network in the

field:

• Open

• WPA/WPA2-PSK: combination Wi-Fi Protected Access and Wi-Fi Protected Access version 2

with Pre-Shared Key

8. Click Apply, when done.

Page 49

Protecting & Monitoring Your Wireless Network

Wireless Router SURFboard® SBR-AC1750 • User Guide

Protecting & Monitoring Your

To prevent unauthorized access and configuration to your wireless network, ARRIS recommends that you immediately change the default user name and password after connecting to the Internet and logging on to the for the first time

Wireless Network

After you have successfully connected the SBR-AC1750 and your wireless devices, you should configure the router to protect your wireless network from unwanted and unauthorized access by any wireless devices within range of your wireless network. Although security for the SBRAC1750 is already configured, you can use the SBR-AC1750 Configuration Manager to tailor the level of security and access that you want to allow on your network.

Prevent Unauthorized Access

One of the most important recommendations for securing your wireless home network is to change the default administrator password on your SBR-AC1750 and other wireless devices as well. Default passwords are commonly used and shared on the Internet.

To ensure that your wireless home network is secure, you should follow these best practices for creating user passwords:

• Always create a secure password or pass phrase that is not easily guessed.

• Use phrases instead of names so that it may be easier for you to remember.

• Use a combination of upper and lowercase letters, numbers, and symbols.

• Continue to change your administrator password on a regular basis.

Change the Default Password

To change the default user password:

1. Log in to the SBR-AC1750 from any web browser on the computer connected to the

SBR-AC1750.

2. Type the Router Web Manager IP address,

then press

Enter. The SBR-AC1750 Login screen displays.

SBR-AC1750

http://192.168.0.1, in the Address bar and

Page 50

Protecting & Monitoring Your Wireless Network

Wireless Router SURFboard® SBR-AC1750 • User Guide

password

Utilities

System Settings

Figure 35 – Change User Password Screen

Prevent Unauthorized Access

Apply

3. Type the default user password in the Password field as it appears below:

Password:

4. Click

to open the SBR-AC1750 Web Manager. The SBR-AC1750 Status Connection

screen displays.

5. Click

6. Click

on the SBR-AC1750 Main Menu.

from the Utilities submenu options to display the System Settings

screen.

7. Complete all three password field entries, but note the following suggestions for your new

password:

• Refer to the best practices for creating a user password outlined on the previous page, see

• All three Password fields are case-sensitive.

• Note: For first time logons, the Current Password is the default password (password).

• Find a secure place to write down and keep your new user name and password.

8. Click

to update your user password.

Page 51

Protecting & Monitoring Your Wireless Network

Wireless Router SURFboard® SBR-AC1750 • User Guide

Firewall Settings

Figure 36 – Firewall Enable/Disable Screen

Enable Firewall

Apply

Note

Ena bl e Fi rewa ll

Firewall

Port Forwarding

Set Up Firewall Protection

You can set up firewall filters and firewall alert notifications on your wireless home network.

To set the firewall protection level:

1. Do one of the following to open the Firewall Enable/Disable screen:

• Log in to the SBR-AC1750 Web Manager and then click the Firewall menu button on the SBR-AC1750 Main Menu and then select

• Log in to the SBR-AC1750 Web Manager and then click the Firewall Settings menu link at the bottom of the screen.

2. Click

3. Click

: If

to turn on firewall protection on your home network.

is not checked, firewall protection is disabled on your home network. Your computer(s) and other Ethernet-enabled devices on your home network will be at risk for possible attacks from viruses and hackers.

Set Up Port Forwarding

You can use Port Forwarding to set up a computer or other network device on your home network (LAN) to be accessible to computers or other remote network devices on the Internet. This feature allows inbound traffic from the Internet to specific ports behind the firewall on your LAN. You set up dedicated connections between your computer and other remote computers for online gaming or other online services. Some allowable services are predefined under the Commonly Forwarded Ports (see Figure 38).

To set up Port Forwarding:

1. Log in to the SBR-AC1750 Web Manager and then click Menu bar.

2. Click

from the Firewall submenu options.

on the SBR-AC1750 Main

Page 52

Protecting & Monitoring Your Wireless Network

Wireless Router SURFboard® SBR-AC1750 • User Guide

Figure 37 – Create Forwarded Ports Screen

Service List

Figure 38 – Commonly Used Forwarded Ports List

Add

Note

3. Click the Service list.

drop-down button and then select a service or application from the

4. Click

to insert the service in the Port Forwarding table.

: To map a port, you would enter the range of port numbers that you want forwarded locally and the IP address for sending traffic to those ports. If you only want a single port specification, enter the same port number in the start and end locations for that IP address.

Page 53

Protecting & Monitoring Your Wireless Network

Wireless Router SURFboard® SBR-AC1750 • User Guide

Figure 39 – Forwarded Ports Screen

Enable

Optional step

BOTH, UDP

TCP

Note

Apply

WARNING! The gaming DMZ host is not protected by the SBR-AC1750 router firewall. It is

the Internet. Consider carefully before configuring a device to be in the DMZ.

5. Select or deselect the service on that port.

: Enter a new name in the Description field to change the name for the server

you are creating.

7. Select

, or

8. Do either of the following to set up the Private IP address:

• Enter a specific remote IP address of your choice in the Private IP address field.

• Enter the specific port numbers in the Private port field.

• This allows incoming data traffic on the specified ports from only one remote IP address.

•

: To forward a range of ports, enter the first and last numbers of the port range in

the Private port field.

9. Repeat steps 3 through 8 for each additional port.

10. Click

when done.

Set Up the DMZ Host

checkbox to turn on or off port forwarding for the selected

from the Internet protocol Type drop-down list.

exposed to the Internet and thus vulnerable to attacks or hacking from any computer on

You can configure one computer on your home network to be the DMZ. That computer will operate outside of the SBR-AC1750 firewall and allow remote access from the Internet to your computer, gaming device, or other IP-enabled device. The DMZ feature will only allow outside users to have direct access to the designated DMZ device and not your home network.

Page 54

Protecting & Monitoring Your Wireless Network

Wireless Router SURFboard® SBR-AC1750 • User Guide

Firewall

DMZ

Figure 40 – Firewall DMZ Settings Screen

Enable

254

Apply

Note

Enable

To create the DMZ Host:

1. Log in to the SBR-AC1750 Web Manager and then click

on the SBR-AC1750 Main

Menu bar.

2. Click

from the Firewall submenu options.

3. Select

to turn on the DMZ.

4. Enter the last one to three digits (from 2 to gaming device that you are setting up as the DMZ host.

5. Click

: Remember to uncheck (deselect) the with the needed application. This will disable the DMZ and prevent your connected computer or gaming device from being exposed to the public Internet.

) of the IP address of the computer or

checkbox to close all the ports when you are finished

Page 55

Managing Your Wireless Router and Connected Networks

Wireless Router SURFboard® SBR-AC1750 • User Guide

Managing Your Wireless Router

Utilities

System Information

Refresh

Figure 41 – SBR-AC1750 Utilities – System Information Screen

and Connected Networks

View the Router Product Information

The Utilities System Information screen provides product and network status information, including the serial number, firmware version, and the current network connection status of the SBR-AC1750.

To open the Utilities System Information screen:

1. Log in to the SBR-AC1750 Web Manager and then click

Menu.

2. Click

3. Click the

button (F5) in your web browser to reload the information on the screen.

from the Utilities submenu options to view the router status.

on the SBR-AC1750 Main

Page 56

Managing Your Wireless Router and Connected Networks

Wireless Router SURFboard® SBR-AC1750 • User Guide

LAN

LAN Settings

Refresh

Figure 42 – SBR-AC1750 LAN – LAN Settings Screen

View the Router Network Settings

You can use the LAN Settings screen to view and change the IP and DHCP server settings on your home network.

To open the LAN Settings screen:

1. Log in to the SBR-AC1750 Web Manager and then click

2. Click

3. Click the

from the LAN submenu options.

button (F5) in your web browser to update your home network settings on

the screen.

on the SBR-AC1750 Main Menu.

Page 57

Managing Your Wireless Router and Connected Networks

Wireless Router SURFboard® SBR-AC1750 • User Guide

Utilities

System Log

Figure 43 – SBR-AC1750 Utilities – System Log Screen

Refresh

Note

View the Router System Logs

You can use the System Log screen to view the list of activity, events, and alerts recorded on your SBR-AC1750.

To open the System Log screen:

1. Log in to the SBR-AC1750 Web Manager and then click

Menu.

2. Click

from the Utilities submenu options.

on the SBR-AC1750 Main

3. Click the

button on the Log screen or the

button (F5) on your computer to

update and view the latest system log information.

: To print the system log on your connected (wired or wireless) printer, click Ctrl P and

follow the steps you normally use for printing.

Page 58

Managing Your Wireless Router and Connected Networks

Wireless Router SURFboard® SBR-AC1750 • User Guide

www.arris.com/consumer

ARRIS Technical Support

www.arris.com/consumer

Get Support

SURFboard Cable Modems and Gateways/Go to Models

SBR-AC1750/Details

Drivers & Firmware

Start the Router Web Manager

Utilities

Firmware Upgrade

Figure 44 – SBR-AC1750 Utilities – Firmware Upgrade Screen

Choose File

Update the Firmware on Your Router

ARRIS may periodically release firmware updates for the SBR-AC1750. These new firmware releases may contain updates for operation improvements and problem resolutions. You can upload the firmware on your SBR-AC1750 when ARRIS releases new firmware versions. The new firmware releases are available at delete or overwrite your custom user settings (for example, user name or password).

WARNING! Only install the firmware version that applies to your specific model number,

otherwise irreversible damage may occur. ARRIS is not responsible for any damages or loss to the device that may be associated with the downloading and installation of incorrect firmware versions. Please contact

To load a new firmware release for your SBR-AC1750:

1. Go to

2. Click

3. Click

4. Click

The new SBR-AC1750 firmware release will be listed here, if available.

5. If a new firmware release is available, click on it to upload it to your Downloads folder on

your computer.

6. Login to the SBR-AC1750 Web Manager (see

7. Click

8. Click

on the SBR-AC1750 Main Menu.

and click the

.The new firmware updates will not

link.

from the Utilities submenu options.

for assistance.

9. Click

to locate the new firmware file in the Downloads folder on your computer.

Before proceeding with the firmware upgrade, make sure to select the specific firmware file (router model and firmware version number) for your SBR-AC1750.

Page 59

Managing Your Wireless Router and Connected Networks

Wireless Router SURFboard® SBR-AC1750 • User Guide

Open

Update

WARNING!

Utilities

Restart Router

Figure 45 – SBR-AC1750 Utilities – Restart Router Screen

Restart Router

Figure 46 – SBR-AC1750 Utilities – Restart Router Dialog Box

10. Click on the new firmware file and click

11. Click

to download the new firmware onto your SBR-AC1750.

• DO NOT interrupt or stop the firmware download while it is still in progress.

• DO NOT disconnect the power or reset the SBR-AC1750 while the firmware upgrade

is still running.

• Allow the firmware upgrade process to complete before using your router again.

Restart Your Router

At some point during operation for whatever reason, you may have to restart or reboot your SBR-AC1750. This will not affect your router configuration settings.

To restart your SBR-AC1750:

1. Log in to the SBR-AC1750 Web Manager and then click

Menu.

2. Click

from the Utilities submenu options.

on the SBR-AC1750 Main

3. Click the

button. The following warning message will display:

4. Click OK to restart your SBR-AC1750 and then log back in.

Page 60

Managing Your Wireless Router and Connected Networks

Wireless Router SURFboard® SBR-AC1750 • User Guide

Reset Router Using the Reset Button

Reset Router Using the SBR-AC1750 Web Manager

router configuration back to the factory defaults.

Note

admin

password

Reset

Rear Panel

Utilities

Factory Default

Figure 47 – SBR-AC1750 Set Factory Default Screen

Reset Your Router Settings

At any time, you can reset or restore the SBR-AC1750 router configuration settings, including your user name and password, back to the default factory settings. There are two methods available for resetting the router configuration on the SBR-AC1750:

•

WARNING! Resetting the SBR-AC1750 will delete your current router configuration

settings (including any custom user names and/or passwords) and restore the

: After the configuration settings are restored, the router will reboot and you will have to log on using the default username (

) and password (

Reset Router Using the Reset Button

To reset the router configuration back to the factory default settings:

1. Insert the end of a paper clip (or other small object with a narrow tip) into the indented

button on the rear of the SBR-AC1750 (see

2. Press and hold for 15 seconds and then release.

Reset Router Using the SBR-AC1750 Web Manager

1. Log in to the SBR-AC1750 Web Manager and then click

Menu.

2. Click

from the Utilities submenu options.

on the SBR-AC1750 Main

Page 61

Managing Your Wireless Router and Connected Networks

Wireless Router SURFboard® SBR-AC1750 • User Guide

3. Click Restore Defaults. The following warning message will display:

Figure 48 – SBR-AC1750 Utilities – Restore Factory Defaults Dialog Box

4. Click OK to proceed. The following message will display.

5. Click OK to reboot the SBR-AC1750. DO NOT power OFF the router while it is resetting.

The router will automatically reboot when the router reset is complete and the SBR-AC1750 Login screen displays.

6. Type the default user password (password) in the Password field. The password is case

sensitive.

Note

: For network security purposes, ARRIS recommends that you change the router default password. See

Change the Default Password for more information.

Set Up Your USB Storage Device

The SBR-AC1750 has one USB 2.0 port that can only be used to connect a USB hard drive or flash drive. The USB storage device will be available to all the computers or other network devices connected to your home network. This allows you to share various types of text and graphic files, as well as multimedia content (videos, music, photos) with family, friends, and other users (local or remote) on your home network. To get started, you must first create a user account to set up access to the connected USB device.

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Managing Your Wireless Router and Connected Networks

Wireless Router SURFboard® SBR-AC1750 • User Guide

1. Check that your USB device is connected to the rear of the SBR-AC1750 and the USB LED on

the front panel is lit solid green..

2. Log in to the SBR-AC1750 Web Manager and then click USB on the SBR-AC1750 Main Menu.

3. Click Media Sharing from the USB submenu options.

Figure 49 – SBR-AC1750 USB Server Setup Dialog Box

4. Click Enable Media Sharing checkbox to set the USB device as a ReadyDLNA media server to

playback videos, movies, and pictures on a DLNA/UPnP AV-compliant media player.

5. Enter a name of your choice for the USB media server in the Media Sharing Name field or

keep the default name,

SURFboardNAS.

6. Click Apply.

7. Click USB on the SBR-AC1750 Main Menu and then click .

8. Click File Sharing from the USB submenu options. A list of the available Share folders will

display in the

Available Share Folders list (see Figure 50).

9. Select the Enable FTP Server checkbox to allow access to the USB drive through the IP

address from the FTP client isted in the

FTP Server Access field.

10. Select the Enable Share Folders checkbox to allow access to the Share folders through the

IP address listed in the

Share Folders Access field.

11. Click Apply. A list of the available share folders will display.

Page 63

Managing Your Wireless Router and Connected Networks

Wireless Router SURFboard® SBR-AC1750 • User Guide

Figure 50 – SBR-AC1750 USB Server Setup Dialog Box

USB

File Sharing

Available Share Folders

Figure 51 – SBR-AC1750 USB Storage Status Screen

Connect to the USB Drive

You can access the SBR-AC1750 USB drive by using either the network share folders on your computer or a remote FTP IP address listed in the SBR-AC1750 Web Manager.

1. Check that your USB device is connected to the rear of the SBR-AC1750 and the

LED on

the front panel is lit solid green.

2. Log in to the SBR-AC1750 Web Manager and then click

3. Click

4. Click on the Share Name under the list of

from the USB submenu options.

on the SBR-AC1750 Main Menu.

that you want to open.

Page 64

Troubleshooting Tips

Wireless Router SURFboard® SBR-AC1750 • User Guide

Troubleshooting Tips

Table 4: Troubleshooting Solutions

Router Problem

Possible Solution

You may have to reset the SBR-AC1750 router configuration to its original factory settings if the router is not functioning properly.

Solutions

POWER LED Icon is OFF • Check the power connection between the router and

electrical wall outlet.

• If the router is plugged into a power strip, check the strip to make sure it is switched ON.

• Check that the electrical wall outlet is working. Is the outlet controlled by a light switch?

• If so, disconnect the router power cord and connect it to another electrical outlet that is not controlled by a light switch.

Cannot Access the Internet

• Check the status of your ISP device (cable, DSL, or Satellite modem) to make sure the Internet service is working.

• Check the Ethernet cable to make sure it is properly connected to your ISP device and wireless router. Check the WAN LED on the SBR-AC1750 front panel to confirm an Internet connection.

• On the SBR-AC1750 front panel, check the status of the LEDs and refer to Front Panel LED Icons and Error Conditions to identify the problem.

• Check that all cable and power connections on your router and computer are properly connected.

• Check that the Power, WAN, and Wireless LEDs on the front panel are lit up solid.

• If you are using a hub, check to make sure it is turned ON.

• If none of the above solutions resolves the problem, call

ARRIS Technical Support at 1-877-466-8646 for assistance.

Page 65

Troubleshooting Tips

Wireless Router SURFboard® SBR-AC1750 • User Guide

Router Problem

Possible Solution

Table 5: SBR-AC1750 Front Panel LED Icons and Error Conditions

LED Icon

Status

If, During Startup:

If, During Normal Operation

Off

Flashing

Off

Flashing

Wireless devices cannot send or receive data

• Check to confirm that the Wireless LED is lit.

• If the problem still persists after checking your IP address,

check the Wireless Security Mode setting on the Wireless Basic Setup screen.

• If you enabled WPA and configured a passphrase on the router, be sure each affected wireless client has the identical passphrase. If this does not solve the problem, check if the wireless client supports WPA.

Front Panel LED Icons and Error Conditions

The SBR-AC1750 front panel LED icons provide status information for the following error conditions:

Router is not properly plugged into the electrical outlet

Router is unplugged

IP registration failed IP registration is lost

Wireless is disabled or wireless device is not detected.

Wireless is disabled or wireless device is not detected

Ethernet cable is not connected to the router

USB device is not detected USB device is not connected

WPS error. WPS-enabled wireless device is

Wireless is disabled or wireless device is disconnected.

Ethernet cable is not connected to the router

not connected

Page 66

Warranty Information

Wireless Router SURFboard® SBR-AC1750 • User Guide

Warranty Information

Retail Purchasers (SURFboard)

directly

1-877-466-8646

General Information

SURFboard SBR-AC1750 Wireless Router

ARRIS Enterprises, Inc. (“ARRIS”)

authorized ARRIS retail reseller, ARRIS warrants to you, the original end user customer, that (A) the Product, excluding Software, will be free from defects in materials and workmanship under normal use, and (B) with respect to Software, (i) the media on which the Software is provided will be free from defects in material and workmanship under normal use, and (ii) the Software will perform substantially as described in its documentation. This Limited Warranty to you, the original end user customer, continues (A) for Software and the media upon which it is provided, for a period of ninety (90) days from the date of purchase from ARRIS or an authorized ARRIS reseller, and (B) for the Product (excluding Software), for a period of two (2) years from the date of purchase from ARRIS or from an authorized ARRIS reseller. To take advantage of this Limited Warranty or to obtain technical support, you must call the ARRIS toll-free telephone number,

under this Limited Warranty for retail sales shall be to repair or replace any Product or Software that does not meet this Limited Warranty. All warranty claims must be made within the applicable Warranty Period.

. Technical support charges may apply. ARRIS’ sole and exclusive obligation

: If you purchased this Product

from ARRIS or from an

subjected to accident, misuse, neglect, alteration, Acts of God, improper handling, improper transport, improper storage, improper use or application, improper installation, improper testing or unauthorized repair; or (ii) to cosmetic problems or defects which result from normal wear and tear under ordinary use, and do not affect the performance or use of the Product. ARRIS’ warranties apply only to a Product that is manufactured by ARRIS and identified by ARRIS owned trademark, trade name or product identification logos affixed to the Product. ARRIS does not warrant to you, the end user, or to anyone else that the Software will perform error free or without bugs.

ARRIS IS NOT RESPONSIBLE FOR, AND PROVIDES “AS IS” ANY SOFTWARE SUPPLIED BY 3RD PARTIES. EXCEPT AS EXPRESSLY STATED IN THIS SECTION (“WARRANTY INFORMATION”), THERE ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY AGAINST INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE. Some states do not allow for the exclusion of implied warranties, so the above exclusion may not apply to you.

. The warranties described in this Section shall not apply: (i) to any Product

Page 67

Warranty Information

Wireless Router SURFboard® SBR-AC1750 • User Guide

Retail Purchasers Only

directly

1-877-466-8646

www.arris.com/consumer

What additional provisions should I be aware of? Because it is impossible for ARRIS to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product for its installation and use. While every reasonable effort has been made to insure that you will receive a Product that you can use and enjoy, ARRIS does not warrant that the functions of the Product will meet your requirements or that the operation of the Product will be uninterrupted or error-free.

ARRIS IS NOT RESPONSIBLE FOR PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF THE PRODUCT WITH ANY OTHER SOFTWARE OR HARDWARE. ALL WARRANTIES ARE VOID IF THE PRODUCT IS OPENED, ALTERED, AND/OR DAMAGED.

THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have arising out of or in connection with this Product, whether made or suffered by you or another person and whether based in contract or tort.

IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF WARRANTY, EVEN IF ARRIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL ARRIS’ LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT.

These matters are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of laws principles and excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods.

authorized retail reseller, please call the ARRIS toll-free telephone number,

. If you purchased this Product

from ARRIS or from an ARRIS

for warranty service or technical support. Technical support charges may apply. For online technical support, please visit

Page 68

www.arris.com

ARRIS Enterprises, Inc. 3871 Lakefield Drive Suwanee, GA 30024

365-095-27433 x.1 06/15

Arris SBR-AC1750 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Tables

Figures

Safety and Regulatory Information

Getting Started

In The Box

Additional Items Needed (Not Included)

System Requirements

What About Security?

Ethernet or Wireless?

Contact Information

Product Overview

Front Panel

Rear Panel

Router Label

Installing the Wireless Router

Pre-Installation Considerations

Connect the SBR-AC1750 to Your Computer

Verify Network Connectivity

Setting Up a Wireless Network Connection

Launch the SBR-AC1750 Quick Start Wizard

Set Up a Wireless Network Using Your Computer

Use the SBR-AC1750 WPS Pairing Button

Test Your Wireless Network Connection

Using the Router Web Manager

Start the Router Web Manager

Get Help

Exit the SBR-AC1750 Web Manager

Configuring Your Wireless Network

Set Up Your Primary Wireless Network

Customize Your Primary Wireless Network

Change Your Wireless Network Name (SSID)

Set Up Your Wireless Guest Network

Protecting & Monitoring Your Wireless Network

Prevent Unauthorized Access

Change the Default Password

Set Up Firewall Protection

Set Up Port Forwarding

Set Up the DMZ Host

Managing Your Wireless Router and Connected Networks

View the Router Product Information

View the Router Network Settings

View the Router System Logs

Update the Firmware on Your Router

Restart Your Router

Reset Your Router Settings

Set Up Your USB Storage Device

Connect to the USB Drive

Troubleshooting Tips

Solutions

Front Panel LED Icons and Error Conditions

Warranty Information