Arris SBR-AC1750 User Manual

SURFboard

Wireless Router

User Guide

SBR-AC1750

No part of this publication may be reproduced or transmitted in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.

Wi-Fi Alliance and WMM

, Wi-Fi®, the Wi-Fi logo, the Wi-Fi CERTIFIED logo, Wi-Fi Protected Access® (WPA), the Wi-Fi Protected Setup logo,

are registered trademarks of Wi-Fi Alliance. Wi-Fi Protected Setup™, Wi-Fi Multimedia™, and WPA2™ are

trademarks of Wi-Fi Alliance.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time.

The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice.

Contents

Wireless Router SURFboard® SBR-AC1750 • User Guide

Safety and Regulatory Information

Getting Started

Product Overview

Installing the Wireless Router

Setting Up a Wireless Network Connection

Using the Router Web Manager

.............................................................................................................................................. 1

In The Box ............................................................................................................................................................................ 1

Additional Items Needed (Not Included) ...................................................................................................................... 2

System Requirements ....................................................................................................................................................... 2

Recommended Hardware ........................................................................................................................................ 2

Recommended Software .......................................................................................................................................... 2

What About Security? ........................................................................................................................................................ 3

Ethernet or Wireless? ........................................................................................................................................................ 4

Contact Information .......................................................................................................................................................... 4

.......................................................................................................................................... 5

Front Panel .......................................................................................................................................................................... 5

Wi-Fi Protected Setup (WPS) .................................................................................................................................... 6

Rear Panel............................................................................................................................................................................ 7

Router Label ........................................................................................................................................................................ 8

Pre-Installation Considerations ...................................................................................................................................... 9

Connect the SBR-AC1750 to Your Computer.............................................................................................................. 9

Verify Network Connectivity .......................................................................................................................................... 11

Launch the SBR-AC1750 Quick Start Wizard ............................................................................................................. 12

Set Up a Wireless Network Using Your Computer ................................................................................................... 17

Quick Connect Using the Windows Taskbar ...................................................................................................... 17

Connect Using the Windows Control Panel ....................................................................................................... 20

Use the SBR-AC1750 WPS Pairing Button ................................................................................................................. 22

Test Your Wireless Network Connection .................................................................................................................... 23

Start the Router Web Manager .................................................................................................................................... 24

Router Web Manager Menu Options .................................................................................................................. 25

Get Help ............................................................................................................................................................................. 27

Overview Help ........................................................................................................................................................... 27

Help Links ................................................................................................................................................................... 28

Field Level Help ......................................................................................................................................................... 29

............................................................................................................... v

....................................................................................................................... 9

................................................................................................ 12

................................................................................................................. 24

Contents

Wireless Router SURFboard® SBR-AC1750 • User Guide

Configuring Your Wireless Network

Protecting & Monitoring Your Wireless Network

Managing Your Wireless Router and Connected Networks

Troubleshooting Tips

Warranty Information

Exit the SBR-AC1750 Web Manager ............................................................................................................................ 29

............................................................................................................ 30

Set Up Your Primary Wireless Network ...................................................................................................................... 30

Set Up WPS on Your Wireless Network ............................................................................................................... 31

Customize Your Primary Wireless Network ............................................................................................................... 32

Change Your Wireless Network Name (SSID) ............................................................................................................ 35

Set Up Your Wireless Guest Network ......................................................................................................................... 37

........................................................................................ 39

Prevent Unauthorized Access ....................................................................................................................................... 39

Change the Default Password ...................................................................................................................................... 39

Set Up Firewall Protection ............................................................................................................................................. 41

Set Up Port Forwarding .................................................................................................................................................. 41

Set Up the DMZ Host ...................................................................................................................................................... 43

....................................................................... 45

View the Router Product Information ......................................................................................................................... 45

View the Router Network Settings ............................................................................................................................... 46

View the Router System Logs ........................................................................................................................................ 47

Update the Firmware on Your Router ........................................................................................................................ 48

Restart Your Router ......................................................................................................................................................... 49

Reset Your Router Settings ............................................................................................................................................ 50

Reset Router Using the Reset Button .................................................................................................................. 50

Reset Router Using the SBR-AC1750 Web Manager ....................................................................................... 50

Set Up Your USB Storage Device ................................................................................................................................. 51

Connect to the USB Drive .............................................................................................................................................. 53

.................................................................................................................................. 54

Solutions ............................................................................................................................................................................ 54

Front Panel LED Icons and Error Conditions ............................................................................................................. 55

................................................................................................................................. 56

Tables

Table 1: SBR-AC1750 Front Panel LED Icons ............................................................................................................... 5

Table 2: SBR-AC1750 Rear Panel Ports & Connectors .............................................................................................. 7

Table 3: SBR-AC1750 Web Manager Main Menu Options ..................................................................................... 26

Table 4: Troubleshooting Solutions ............................................................................................................................. 54

Contents

Wireless Router SURFboard® SBR-AC1750 • User Guide

iii

Table 5: SBR-AC1750 Front Panel LED Icons and Error Conditions ..................................................................... 55

Figures

Figure 1 – SBR-AC1750 Package Contents .................................................................................................................. 1

Figure 2 – SBR-AC1750 Front View ................................................................................................................................ 5

Figure 3 – SBR-AC1750 Rear View.................................................................................................................................. 7

Figure 4 – SBR-AC1750 Label .......................................................................................................................................... 8

Figure 5 – SBR-AC1750 Connection Diagram ............................................................................................................ 10

Figure 6 – SBR-AC1750 Quick Start Wizard Opening Screen ................................................................................ 13

Figure 7 – SBR-AC1750 Quick Start Wizard Welcome Screen ............................................................................... 13

Figure 8 – SBR-AC1750 Quick Start Wizard-Step 2 of 6 Screen ............................................................................ 14

Figure 9 – SBR-AC1750 Quick Start Wizard-Step 3 of 6 Screen ............................................................................ 15

Figure 10 – SBR-AC1750 Quick Start Wizard-Step 4 of 6 Screen ......................................................................... 15

Figure 11 – SBR-AC1750 Quick Start Wizard-Step 5 of 6 Screen ......................................................................... 16

Figure 12 – SBR-AC1750 Quick Start Wizard-Step 6 of 6 Screen ......................................................................... 16

Figure 13 – Windows Taskbar Icons ............................................................................................................................ 17

Figure 14 – Sample Available Wireless Networks Window ..................................................................................... 17

Figure 15 – Sample Available Wireless Networks Window ..................................................................................... 18

Figure 16 – Network Connection Window ................................................................................................................. 19

Figure 17 – Network Connection-Create Network Password Window ................................................................ 19

Figure 18 – Control Panel-Network and Sharing Center Window ........................................................................ 20

Figure 19 – Manually Connect to a Wireless Network Window ............................................................................ 21

Figure 20 – Manually Connect to a Wireless Network Window ............................................................................ 21

Figure 21 – SBR-AC1750 WPS Pairing Button ........................................................................................................... 23

Figure 22 – Router Login Screen .................................................................................................................................. 24

Figure 23 – SBR-AC1750 Main Screen ........................................................................................................................ 25

Figure 24 – SBR-AC1750 Web Manager Main Menu Buttons ............................................................................... 25

Figure 25 – SBR-AC1750 Web Manager Main Menu Links ..................................................................................... 26

Figure 26 – Help Overview Screen ............................................................................................................................... 27

Figure 27 – Help Links Screen ....................................................................................................................................... 28

Figure 28 – Field Level Help Screen ............................................................................................................................. 29

Figure 29 – SBR-AC1750 Web Manager Logout Button ......................................................................................... 29

Figure 30 – Basic Wireless Settings Screen ............................................................................................................... 30

Figure 31 – Basic WPS Settings Screen ....................................................................................................................... 31

Contents

Wireless Router SURFboard® SBR-AC1750 • User Guide

Figure 32 – 2.4 GHz & 5 GHz Wireless Primary Network Screens ....................................................................... 33

Figure 33 – Change Your Network Name (SSID) and Password Screens ............................................................ 36

Figure 34 – 2.4 GHz & 5 GHz Wireless Guest Network Screens ........................................................................... 38

Figure 35 – Change User Password Screen ............................................................................................................... 40

Figure 36 – Firewall Enable/Disable Screen ............................................................................................................... 41

Figure 37 – Create Forwarded Ports Screen ............................................................................................................. 42

Figure 38 – Commonly Used Forwarded Ports List ................................................................................................. 42

Figure 39 – Forwarded Ports Screen ........................................................................................................................... 43

Figure 40 – Firewall DMZ Settings Screen .................................................................................................................. 44

Figure 41 – SBR-AC1750 Utilities – System Information Screen ........................................................................... 45

Figure 42 – SBR-AC1750 LAN – LAN Settings Screen .............................................................................................. 46

Figure 43 – SBR-AC1750 Utilities – System Log Screen .......................................................................................... 47

Figure 44 – SBR-AC1750 Utilities – Firmware Upgrade Screen ............................................................................. 48

Figure 45 – SBR-AC1750 Utilities – Restart Router Screen .................................................................................... 49

Figure 46 – SBR-AC1750 Utilities – Restart Router Dialog Box ............................................................................. 49

Figure 47 – SBR-AC1750 Set Factory Default Screen .............................................................................................. 50

Figure 48 – SBR-AC1750 Utilities – Restore Factory Defaults Dialog Box ........................................................... 51

Figure 49 – SBR-AC1750 USB Server Setup Dialog Box .......................................................................................... 52

Figure 50 – SBR-AC1750 USB Server Setup Dialog Box .......................................................................................... 53

Figure 51 – SBR-AC1750 USB Storage Status Screen ............................................................................................. 53

Safety and Regulatory Information

Wireless Router SURFboard® SBR-AC1750 • User Guide

Safety and Regulatory

Information

Important Safety Instructions

Read This Before You Begin

fire, electric shock, and injury to persons, including the following:

• Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference.

• This device must be installed and used in strict accordance with manufacturer’s instructions, as described in the user documentation that is included with the device.

• Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this device.

• To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to dripping or splashing. Do not place objects filled with liquids, such as vases, on the device.

• This device was qualified under test conditions that included the use of the supplied cables between system components. To ensure regulatory and safety compliance, use only the provided power and interface cables and install them properly.

• Different types of cord sets may be used for connections to the main POWER supply circuit. Use only a main line cord that complies with all applicable device safety requirements of the country of use.

• Installation of this device must be in accordance with national wiring codes and conform to local regulations.

• Operate this device only from the type of power source indicated on the device’s marking label. If you are not sure of the type of

power supplied to your home, consult your dealer or local power company.

• Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.

• Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device.

• Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord.

• Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet.

• Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of

the blades exposed.

• Place this device on a stable surface.

• It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. This is to

avoid damaging the device by local lightning strikes and other electrical surges.

• Postpone installation until there is no risk of thunderstorm or lightning activity in the area.

• Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or

near a swimming pool.

• Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust.

— When using your equipment, basic safety precautions should always be followed to reduce the risk of

Safety and Regulatory Information

Wireless Router SURFboard® SBR-AC1750 • User Guide

SAVE THE ABOVE INSTRUCTIONS

FCC STATEMENTS

FCC Interference Statement

FCC Caution:

FCC Radiation Exposure Statement

• Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use forced air to remove dust.

• For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device due to lightning and power surges.

• Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that the device is in safe operating condition.

• Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions. Refer all servicing to qualified service personnel.

• This device should not be used in an environment that exceeds 104º F (40º C).

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the device and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

operate the equipment.

Any changes or modifications not expressly approved by ARRIS for compliance could void the user’s authority to

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with the FCC RF exposure compliance requirements, the separation distance between the antenna and any person’s body (including hands, wrists, feet and ankles) must be at least 20 cm (8 inches).

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter except those already approved in this filing. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body.

Cet emetteur ne doit pas etre Co-place ou ne fonctionnant en meme temps qu'aucune autre antenne ou emetteur. Cet equipement devrait etre installe et actionne avec une distance minimum de 20 centimetres entre le radiateur et votre corps

The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destinations. The firmware setting is not accessible by the end user.

Safety and Regulatory Information

Wireless Router SURFboard® SBR-AC1750 • User Guide

vii

Industry Canada (IC) Statement

Caution

IC Radiation Exposure Statement

Avis D'Industrie Canada (IC)

Avertissement

Déclaration de IC sur L'Exposition Aux Rayonnements

Note Importante:

WIRELESS LAN INFORMATION

This device complies with Industry Canada’s license-exempt RSS’s. Operation is subject to the following two conditions:

• This device may not cause interference, and

• This device must accept any interference, including interference that may cause undesired operation of the device.

CAN ICES-3 (B)/NMB-3 (B)

In Canada, RLAN devices are restricted from using the 5600-5650 MHz frequency band.

: To reduce the potential for harmful interference to co-channel mobile satellite systems, use of the 5150-5250 MHz

frequency band is restricted to indoor use only.

High power radars are allocated as primary users (meaning they have priority) of 5250-5350 MHz and 5650-5850 MHz frequency bands. These radars could cause interference and/or damage to License Exempt–Local Area Network (LE-LAN) devices.

Important Note: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.

Cet appareil est conforme à la réglementation RSS-210 d'Industrie Canada. Son utilisation est assujettie aux deux conditions suivantes:

• Cet appareil ne doit pas causer d'interférences et

• Cet appareil doit accepter toute interférence reçue, y compris les interférences causant un fonctionnement non désiré.

CAN ICES-3 (B)/NMB-3 (B)

Au Canada, les appareils de réseau local sans fil ne sont pas autorisés à utiliser les bandes de fréquence 56005650 MHz.

les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l'intérieur.

Les radars à haute puissance sont définis en tant qu'utilisateurs principaux (c.-à-d. prioritaires) des bandes de fréquences 52505350 MHz et 5650-5850 MHz. Ces radars peuvent causer de l'interférence ou des dommages susceptibles de nuire aux appareils exempts de licence–réseau local (LAN-EL).

: afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux,

non contrôlé. Cet équipement doit être installé et utilisé de manière à maintenir une distance d'au moins 20 cm entre la source de rayonnement et votre corps.

cet équipement est conforme aux limites d'exposition aux rayonnements établies par IC pour un environnement

This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and Orthogonal Frequency-Division Multiple Access (OFDMA) radio technologies. The device is designed to be interoperable with any other wireless DSSS and OFDMA products that comply with:

• The IEEE 802.11 Standard on Wireless LANs (Revision B, Revision G, and Revision N), as defined and approved by the Institute of Electrical Electronics Engineers

• The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility Alliance (WECA).

Safety and Regulatory Information

Wireless Router SURFboard® SBR-AC1750 • User Guide

viii

Restrictions on the Use of Wireless Devices

Note:

Security Warning:

www.arris.com/consumer

CARING FOR THE ENVIRONMENT BY RECYCLING

Recycling your ARRIS Equipment

In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building or responsible representatives of the organization. For example, using wireless equipment in any environment where the risk of interference to other devices or services is perceived or identified as harmful.

If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment, you are encouraged to ask for authorization to use the device prior to turning on the equipment.

The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of the devices included with this product, or the substitution or attachment of connecting cables and equipment other than specified by the manufacturer. Correction of the interference caused by such unauthorized modification, substitution, or attachment is the responsibility of the user.

The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of government regulations that may arise from failing to comply with these guidelines.

The use of the 5150-5250 MHz frequency band is restricted to Indoor Use Only.

unauthorized users. For more information on how to protect your network, visit the ARRIS Support website,

This device allows you to create a wireless network. Wireless network connections may be accessible by

When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste.

Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region.

Getting Started

Wireless Router SURFboard® SBR-AC1750 • User Guide

Getting Started

Remote management capability

Convenience

1-877-466-8646

Figure 1 – SBR-AC1750 Package Contents

The ARRIS SURFboard router. It provides Internet access through a separate DOCSIS-compliant cable modem connection for your computer and other wired or wireless network devices on your home or small business network (LAN). The SBR-AC1750 Wireless Router has the following features:

•

configuration from anywhere on the Internet.

•

used simultaneously

This guide provides a product overview and instructions for installing and configuring the SBR-AC1750. It also includes procedures for setting up secure wireless network connections and managing your SBR-AC1750 and network configurations.

: supports Ethernet and 802.11a/b/g/n/ac wireless connections; both can be

SBR-AC1750 Wireless Router is a 3x3 dual-band 802.11ac wireless

: allows you to make changes to your Wireless Router's

In The Box

Before installing the SBR-AC1750, check that the following items are included in the box. If any items are missing, please call ARRIS Technical Support for assistance:

SBR-AC1750 Wireless Router

Power Supply

Ethernet Cable

Software License & Regulatory Card

SBR-AC1750 Quick Start Guide

Getting Started

Wireless Router SURFboard® SBR-AC1750 • User Guide

Internet Service:

Connect the SBR-AC1750 to Your

Computer

Ethernet Cable:

Additional Items Needed (Not Included)

The following items are not included in the product box and must be purchased separately. If you are installing the SBR-AC1750 yourself, make sure you have the following items on hand before starting the installation:

•

device is required to connect to the Internet. Follow the installation instructions included with your device to set it up on your home network (see

•

need an additional Ethernet cable for your network devices. This is a standard Ethernet cable with RJ-45 type connectors on both ends. Ethernet cables are available for purchase from any electronics retailer or discount store.

Broadband cable access through a modem or other broadband connection

for more information).

In addition to the Ethernet cable provided with your SBR-AC1750, you will

System Requirements

The SBR-AC1750 Wireless Router operates with most computers. The following describes requirements for each operating system; see the documentation for your cable system for details on enabling and configuring networking.

To use the SBR-AC1750, you will need DOCSIS high-speed Internet service from your cable provider.

Recommended Hardware

The following hardware configuration is recommended. Computers not meeting this configuration can still work with the SBR-AC1750, but may not be able to make maximum use of SBR-AC1750 throughput.

• CPU: P4, 3GHz or faster

• RAM: 1GB or greater

• Hard drive: 7200 RPM or faster

• Ethernet: Gig-E (1000BaseT)

Recommended Software

• Web browser access – Internet Explorer, Google Chrome, Firefox, or Safari

• Compatible operating systems:

• Windows

• Windows 8

Getting Started

Wireless Router SURFboard® SBR-AC1750 • User Guide

Note

SBR-AC1750 Router

Label

Configure Your Wireless Primary Network

• Windows 7, Service Pack 1 (SP1)

• Windows Vista™ SP2 or later

• Windows XP, SP3

: Microsoft no longer supports Windows XP. However, the SBR-AC1750 should still function

without any problems.

• Mac®: System 7.5 to Mac OS 9.2 (Open Transport recommended), Mac OS X

• UNIX

• Linux

What About Security?

Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system. While no system is 100% secure, you can use the following tips to enhance your system’s security:

• Keep the operating system of your computer updated with the latest security patches. Run

the system update utility at least weekly.

• Keep your email program updated with the latest security patches. In addition, avoid opening

email containing attachments, or opening files sent through chat rooms, whenever possible.

• Install a virus checker and keep it updated.

• Avoid providing web or file-sharing services over your Wireless Router. Besides certain

vulnerability problems, most cable companies prohibit running servers on consumer-level accounts and may suspend your account for violating your terms of service.

• Avoid using proxy software unless you are certain that it is not open for abuse by other

Internet users (some are shipped open by default). Criminals can take advantage of open proxies to hide their identity when breaking into other computers or sending spam. If you have an open proxy, your cable company may suspend your account to protect the rest of the network.

• Use the Internet Service Provider’s mail servers for sending email.

• The SBR-AC1750 uses the default WPA2-PSK security type, by default. See

for the default factory security settings. If you have to modify the default wireless

security settings, see

Getting Started

Wireless Router SURFboard® SBR-AC1750 • User Guide

Note

www.arris.com/consumer

1-877-466-8646

Ethernet or Wireless?

There are two ways to connect your computer (or other devices) to the SBR-AC1750. The following will help you decide which is best for you:

• Ethernet

• This is a standard method for connecting two or more computers to your Local Area Network

(LAN). You can use the Ethernet connection if your computer has built-in Ethernet hardware.

• One 4-foot (1.2m) Ethernet cable is included in the SBR-AC1750 package; the connectors

resemble wider telephone connectors. You can purchase more cables, if necessary, from a computer retailer. If you are connecting the SBR-AC1750 directly to a computer or an Ethernet hub with a cross-over switch, ask for a Category 5e (CAT5e) straight-through cable. A CAT5e cable is required for gigabit Ethernet (Gig-E), not a regular CAT5 cable.

: To connect more than four computers to the SBR-AC1750 through the Ethernet ports,

you need an Ethernet hub (available at computer retailers).

• Wireless

• The SBR-AC1750 is dual-concurrent which enables you to connect multiple wireless devices

on your home network. It includes the 2.4 GHz and 5 GHz wireless radios which are compatible with the following wireless technologies:

• 802.11a

• 802.11b

• 802.11g

• 802.11n

• 802.11ac

• The SBR-AC1750 also allows you to set up multiple access points on your wireless home

network for creating wireless primary and guest networks.

Contact Information

For technical support and additional ARRIS product information:

• Visit the ARRIS Support website:

• Call ARRIS Technical Support:

Product Overview

Wireless Router SURFboard® SBR-AC1750 • User Guide

Product Overview

Figure 2 – SBR-AC1750 Front View

Table 1: SBR-AC1750 Front Panel LED Icons

LED Icon

LED Status

Description

Front Panel

Solid green Power is connected on the SBR-AC1750.

Solid green

Flashing green

Off

An IP address has been received and is ready to transmit data, or Bridge mode is active.

Ethernet cable connection is detected.

Ethernet cable is not connected to the SBR-AC1750.

Product Overview

Wireless Router SURFboard® SBR-AC1750 • User Guide

LED Icon

LED Status

Description

Use the SBR-AC1750 WPS Pairing Button

Solid green

Off

Solid green

Off

Solid green

Flashing green

Off

Solid green

Flashing green

Off

Solid green

Flashing green

2.4 GHz wireless is enabled.

Wireless is disabled.

5 GHz wireless is enabled.

Wireless is disabled.

10/100/1000 Mbps link is detected.

Receiving/transmitting data at 10/100/1000 Mbps.

No Ethernet connection.

USB device is connected and active.

Read/write activity is detected on the USB device.

USB device is not connected or the attached USB device can be disconnected.

WPS pairing process is in progress.

WPS has been started, and Wireless Router is ready to accept a client connection.

WPS error.

Wi-Fi Protected Setup (WPS)

Wi-Fi Protected Setup (WPS) is a wireless network setup option that provides a quick solution for setting up a secure wireless network connection for any WPS-enabled wireless device, such as a computer, tablet, gaming device, or network printer. WPS automatically configures your wireless network connections and sets up wireless security. See for more information.

Product Overview

Wireless Router SURFboard® SBR-AC1750 • User Guide

Figure 3 – SBR-AC1750 Rear View

Table 2: SBR-AC1750 Rear Panel Ports & Connectors

Port Name

Description

Reset Button

Reset Your Router Settings

Rear Panel

Reboots the wireless router or resets the router settings.

To reboot (or restart) the router, press the indented Reset button using the end of a paper clip or other small object with a narrow tip, and then release.

To reset the router configuration back to the factory default settings, press and hold the indented Reset button for 15 seconds using the end of a paper clip or other small object with a narrow tip, and then release. See

for more information on an alternative method to reset the router settings using the SBR-AC1750 Web Manager.

WARNING! Resetting the SBR-AC1750 to factory defaults will also

delete any custom router configurations, including your user passwords and other security settings.

Product Overview

Wireless Router SURFboard® SBR-AC1750 • User Guide

Port Name

Description

WPS Button

USB Port

LAN Ethernet Ports 1 to 4

WAN Ethernet Port

Power

Figure 4 – SBR-AC1750 Label

ARRIS Technical Support

Router Label

Used to connect your WPS-enabled wireless devices to your wireless router.

Note: Your computer hardware must support WPS and also have WPA security compatibility.

USB 2.0 port connection to your USB device

Four one-gigabit Ethernet ports for RJ-45 cable connections to the network devices on your home network (LAN)

One-gigabit Ethernet port for RJ-45 cable connection to your cable modem

100 - 240VAC Power connector for the power cord

WARNING! To avoid any damage to your SBR-AC1750, only use the

power adapter and cord provided in the box.

The router label is located on the bottom of the SBR-AC1750. It contains specific router ID information that may be needed when contacting

Installing the Wireless Router

Wireless Router SURFboard® SBR-AC1750 • User Guide

Installing the Wireless Router

This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product.

Pre-Installation Considerations

You should consider the following factors when choosing a location to install your SBR-AC1750:

• For the best Wi-Fi coverage, a central location in your home or building is recommended.

• Check that there is an available AC outlet available nearby. For best results, the outlet should

not be connected to a wall switch and it should be close enough to the SBR-AC1750 to avoid using extension cords.

• Make sure your Internet Service Provider (ISP) cable, DSL, or satellite modem device is nearby

so that you can easily run cables between the modem and SBR-AC1750.

• If you are connecting devices to the Ethernet ports, make sure you can easily run cables

between the SBR-AC1750 and those devices.

• If you want to install the SBR-AC1750 on a desktop, make sure there is enough space on both

sides of the device to keep the vents clear. Blocking the vents may cause overheating.

• Consider the amount of space between your wireless devices. The wireless connection range

for the SBR-AC1750 is typically 100–200 feet (30m–65m). The distance may vary depending on impacting factors such as the number of walls, metal objects, etc.

Connect the SBR-AC1750 to Your Computer

Before installing your SBR-AC1750:

• To access the Internet, you will need a broadband Internet connection from an Internet

Service Provider.

• Choose a location in your home where your modem is preferably near existing cable and

electrical wall outlets.

Installing the Wireless Router

Wireless Router SURFboard® SBR-AC1750 • User Guide

Figure 5 – SBR-AC1750 Connection Diagram

Note

Ethernet

WAN

Power

Note

Power, WAN, Wireless

Ethernet

WAN

1. Check that a coaxial cable is already connected to a cable wall outlet or RF splitter (optional) and your modem.

2. Disconnect the power cord from your modem to turn it off.

: If your modem has a battery, remove the battery to confirm that the power is disconnected.

3. Disconnect the Ethernet cable connection from your modem.

4. Connect that Ethernet cable to one of the four white

ports on the rear of your

SBR-AC1750.

5. Connect the blue Ethernet cable (included) to the

6. Connect the other end of the blue Ethernet cable to the blue

port on the rear of your modem.

port on the rear of your

SBR-AC1750.

7. Reconnect the power cord to the

port on your modem to turn it back on.

-or-

Reinsert the battery in your modem to turn it back on.

8. Wait approximately two minutes to allow your modem to fully power up.

9. Connect the power cord (included) to the

port on your SBR-AC1750.

10. Plug the other end of the power cord into an electrical wall outlet.

: This automatically powers ON your SBR-AC1750.

11. Check that the

, and connected

LEDs on the SBR-AC1750

front panel light up solid green.

If the

LED did not light up solid, check the Ethernet cable connection to make sure it is

properly connected.

Installing the Wireless Router

Wireless Router SURFboard® SBR-AC1750 • User Guide

Note

Ca nnot_Access_Internet

www.surfboard.com

Power

WAN

Front

Panel

Power

WAN

Power

WAN

ARRIS Technical Support

Verify Network Connectivity

Although your computer may already be configured to automatically access the Internet, you should still perform the following connectivity test to check that your modem, router, and computer were properly connected:

1. Power ON the computer connected to the SBR-AC1750 and log in.

2. Open a web browser (such as Internet Explorer, Google Chrome, Firefox, or Safari) on the

computer connected to the SBR-AC1750 .

3. Type the default LAN IP address, press Enter. The SBR-AC1750 Login screen should display.

http://192.168.0.1, in the Address bar and then

: If the login screen did not display, see

4. Type a valid URL (

for more information.

) in the address bar and then press Enter.

The ARRIS SURFboard website should open. If it did not open, do the following:

a. Disconnect the Ethernet cable connection between your ISP device (cable, DSL, or

satellite modem) and SBR-AC1750.

b. Connect the Ethernet cable to your ISP device (cable, DSL, or satellite modem) and

computer (or other client device).

c. Type a valid URL in the address bar and press

Enter to check that you can connect to

the Internet.

5. Check that the

for additional LED status information.

• If the

and

front panel LEDs on the SBR-AC1750 light up. See

LED did not light up, check the power cord connection to the electrical wall

outlet.

• If the

LED did not light up, check the cable connections to your modem or Internet

Service Provider (ISP) device.

• If the

and

LEDs did not light up, check the front panel LED status indicators

on your modem or ISP device for Internet connectivity status.

• If you still cannot connect to the Internet, please call

assistance.

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