Apple N4025 User Manual

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The Xerox DocuPrint

N3225 and N4025

Network Laser Printers

User Guide

Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.

Printed in the United States of America.

XEROX® and all Xerox product names and product numbers mentioned in this publication are registered trademarks of the Xerox Corporation. Other company trademarks are also acknowledged. PCL is a trademark of the Hewlett-Packard Company. MS, MS-DOS, Windows NT, Microsoft LAN Manager, Windows 95 and Windows 98 are trademarks of Microsoft Corporation. Adobe® and PostScript® are trademarks of Adobe Systems Incorporated. TrueType is a trademark of Apple Computer, Inc. OS/2 is a trademark of International Business Machines. Sun and Solaris are trademarks of Sun Corporation.

This printer contains emulations of Hewlett-Packard PCL 5e and PCL 6 command languages (recognizes HP PCL 5e and PCL 6 commands) and processes these commands in a manner compatible with Hewlett Packard LaserJet printer products.

This product includes an implementation of LZW licensed under U.S. Patent 4.558.302.

Changes are periodically made to this document. Technical updates will be included in subsequent editions.

Copyright ©2000, Xerox Corporation. All Rights Reserved.

Contents

Safety Notes ................................................................

1

Note, Caution and Warning Symbols ......................................

2

Electrical Safety ......................................................................

3

Maintenance Safety................................................................

4

Operational Safety .................................................................

5

Chapter 1 Getting to Know Your Printer ..................................

1-1

Introduction ........................................................................

1-3

Printer Features ...................................................................

1-4

Paper Handling ................................................................

1-4

Automatic Tray Sequencing ..............................................

1-6

Connectivity .....................................................................

1-7

Page Description Languages.............................................

1-8

Edge to Edge Printing .......................................................

1-8

Automatic Language Sensing and Switching .....................

1-8

Resolution ........................................................................

1-9

Fonts................................................................................

1-9

Automatic Font/Macro Saving ..........................................

1-9

Print Speed ....................................................................

1-10

 

User Guide

Memory Expansion.........................................................

1-10

Hard Disk Drive Option ..................................................

1-11

Secure Printing ...............................................................

1-11

Proof Printing .................................................................

1-11

Send Once, RIP Once, Print Many...................................

1-12

Power Saver ...................................................................

1-13

Printer Generated Reports...............................................

1-14

Printer Components...........................................................

1-15

Printing a Configuration Sheet ...........................................

1-18

Printer Documentation ......................................................

1-19

Printed Documentation ..................................................

1-19

Product CD ....................................................................

1-20

Printer Management Software CD ..................................

1-20

Chapter 2 Loading Print Media ...............................................

2-1

Selecting Print Media...........................................................

2-2

Storing Paper ......................................................................

2-7

Loading Paper .....................................................................

2-8

Trays 1, 2, and 3 (if installed) ..........................................

2-9

Trays 4 and 5 in the 2,500 Sheet Feeder ........................

2-14

50 Sheet Bypass Feeder ..................................................

2-17

100 Envelope Feeder ......................................................

2-23

Automatic Tray Switching..................................................

2-24

Paper Size/Type Mismatch .............................................

2-25

Duplex (Two-Sided) Printing ..............................................

2-26

Chapter 3 Printing ...................................................................

3-1

Introduction ........................................................................

3-2

Using the Printer Drivers ......................................................

3-3

Installing the Printer Drivers .............................................

3-4

Configuring the Printer Drivers..........................................

3-4

Using the Driver’s Features ...............................................

3-5

Using the Control Panel .......................................................

3-9

User Guide

The Display....................................................................

3-10

The Indicator Lights........................................................

3-11

The Keys ........................................................................

3-12

Menu Options ................................................................

3-14

Printing a Password Job..................................................

3-28

Deleting a Password Job .................................................

3-29

Generating a Printer Report ............................................

3-30

Using the 10-bin Mailbox/Collator..................................

3-31

Duplex Printing ..............................................................

3-32

Using the Finisher ..............................................................

3-34

Features .........................................................................

3-34

Bin Capacity...................................................................

3-37

Stapling Positions ...........................................................

3-38

Paper Output Exception Conditions.................................

3-43

Chapter 4 Maintaining the Printer ...........................................

4-1

Regular Printer Maintenance................................................

4-2

Cleaning the Printer .........................................................

4-2

Replacing the Laser Print Cartridge ......................................

4-3

Standard Configuration....................................................

4-4

Duplex Configuration .......................................................

4-7

Replacing the Maintenance Kit...........................................

4-10

Adding Staples to the Finisher ............................................

4-11

Chapter 5 Troubleshooting ......................................................

5-1

Before You Begin Troubleshooting ........................................

5-3

Hardware.........................................................................

5-4

Software ..........................................................................

5-4

Trays and Covers..............................................................

5-4

Consumables ...................................................................

5-4

Error Messages ....................................................................

5-5

Paper Jams ..........................................................................

5-6

What Causes a Paper Jam?...............................................

5-6

User Guide

Clearing Paper Jams .........................................................

5-6

Clearing Area A (Without Duplex Module) ......................

5-14

Clearing Area A (With Duplex Module) ...........................

5-16

Clearing Area B ..............................................................

5-18

Clearing Area C..............................................................

5-18

Clearing Area D..............................................................

5-19

Clearing Area E ..............................................................

5-20

Clearing Area F...............................................................

5-20

Clearing Area G..............................................................

5-21

Clearing Area H..............................................................

5-21

Clearing Tray 5 ..............................................................

5-22

Clearing the Duplex Module ...........................................

5-24

Solving Printing Problems ..................................................

5-26

Solving Print Quality Problems ...........................................

5-30

Additional Sources of Troubleshooting Assistance ...............

5-38

Appendix A Printer Specifications ...............................................

A-1

Appendix B Notices and Certifications .......................................

B-1

FCC Notices...USA ...............................................................

B-2

Radio Frequency ...............................................................

B-2

Certifications...Canadian .....................................................

B-5

60 HZ, 115V....................................................................

B-5

European Markets ...............................................................

B-6

EN55022.........................................................................

B-7

Safety Extra Low Voltage Approval.......................................

B-8

User Guide

Safety Notes

The printer and its recommended consumable supplies have been designed and tested to meet strict safety requirements. Attention to the following notes will ensure the continued safe operation of your printer.

1

Note, Caution and Warning Symbols

Note, Caution and Warning

Symbols

Throughout this User Guide and the other printer guides, several symbols are used to emphasize useful, important and critical information. They are as follows:

This symbol indicates particularly useful or helpful information about your printer.

This symbol indicates a caution against performing any action that may damage your printer or degrade performance.

This symbol indicates a warning against performing any action that may lead to physical injury.

When these symbols are used within a step they are smaller, but equally important.

2 User Guide

Electrical Safety

Electrical Safety

Use the power cord supplied with your printer.

Do not place the printer where people may step on the power cord.

Do not place objects on the power cord.

Do not override or disable electrical or mechanical interlocks.

Do not block or cover slots and openings on the printer. Without adequate ventilation, the printer may overheat.

Do not push objects into slots and openings on the printer. Making contact with a voltage point or shorting out a part could result in fire or electrical shock.

If you notice unusual noises or odors, Power Off the printer immediately and disconnect the power cord from the electrical outlet. Call the manufacturer or your dealer to correct the problem.

If you notice that the power cord is damaged or that the printer may have been accidentally damaged, Power Off the printer immediately, disconnect the power cord, and call the manufacturer or your dealer.

3

Maintenance Safety

Maintenance Safety

Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with your printer.

Do not use aerosol cleaners. The use of unapproved supplies can cause poor performance and could create a dangerous situation.

Do not let dust accumulate on the printer; use a slightly damp cloth to remove dust.

Use the supplies and cleaning materials only as directed in this manual. Keep all these materials out of the reach of children.

Do not remove the covers or guards that are fastened with screws unless you are installing optional equipment. There are no parts that you can maintain or service behind these covers.

Follow the maintenance procedures provided in Chapter 4.

4 User Guide

Operational Safety

Operational Safety

Your printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards.

Your attention to the following safety guidelines will help to ensure the continued safe operation of your printer.

Use the materials and supplies specifically designed for your printer. The use of unsuitable materials may result in poor performance and possibly a hazardous situation.

Follow all warnings and instructions marked on, or supplied with, the printer.

Place the printer in a dust free area where the temperature range is 41 to 95oF (5 to 35oC) and the relative humidity is 15 to 85%.

Choose a location for the printer with sufficient space around it for operation and maintenance.

Place the printer in an area where there is adequate space for ventilation and servicing. The recommended spacing is 10 in. (25cm) behind the printer, 10 in.

(25 cm) on either side of the printer, 24 in. (61 cm) in front of the printer and 30 in. (75 cm) above the printer.

Do not subject your printer to severe changes in temperature and/or humidity.

5

Operational Safety

Do not place the printer near a heat source or in direct sunlight.

Do not place the printer in line with the cold air flow from an air-conditioning system.

Place the printer on a level, solid surface with adequate strength for the weight of the machine. The weight of the printer without any packing materials is 99-105 lbs. (45-48 kg).

If you plan to move the printer, always make sure that the print cartridge carrier is in its rest position. To ensure this, Power Off your printer before you Power Off your computer.

Take care not to drop your printer.

Repack your printer in its original carton, whenever possible, to transport or ship it. Be sure to remove the toner cartridge before packing the printer.

Frequent operation of the Power switch is not recommended.

Do not Power Off the printer while printing.

Do not move the printer while printing.

6 User Guide

Getting to Know Your Printer

Introduction ......................................................................

1-3

Printer Features .................................................................

1-4

Paper Handling ..............................................................

1-4

Automatic Tray Sequencing ............................................

1-6

Connectivity ...................................................................

1-7

Page Description Languages ...........................................

1-8

Edge to Edge Printing .....................................................

1-8

Automatic Language Sensing and Switching ...................

1-8

Resolution ......................................................................

1-9

Fonts ..............................................................................

1-9

Automatic Font/Macro Saving ........................................

1-9

Print Speed ..................................................................

1-10

Memory Expansion .......................................................

1-10

Hard Disk Drive Option ................................................

1-11

Secure Printing .............................................................

1-11

Proof Printing ...............................................................

1-11

Send Once, RIP Once, Print Many .................................

1-12

Power Saver .................................................................

1-13

Chapter 1: Getting to Know Your Printer 1-1

Getting to Know Your Printer

Printer Generated Reports .............................................

1-14

Printer Components .........................................................

1-15

Printing a Configuration Sheet .........................................

1-18

Printer Documentation ....................................................

1-19

Printed Documentation ................................................

1-19

Product CD ..................................................................

1-20

Printer Management Software CD ................................

1-20

1-2 User Guide

Introduction

Introduction

In this chapter you will become familiar with the features of your printer and learn where to locate specific printer parts.

Before you use your printer, make sure that you perform all the steps outlined in the Quick Install Guide that came with the printer and install the necessary cables.

Your printer may have one or more optional features installed. First verify your exact equipment options before proceeding further. If you see features described in this section that are not available with the equipment you have, you can easily add them yourself. For more information, see the separate Supplies/Options Guide provided with your printer.

There are two different printer configurations:

The tabletop configuration.

The console configuration (sitting on top of the optional 2,500 Sheet Feeder).

Samples of each configuration are shown later in this chapter; however, the figures throughout this guide may show either configuration when illustrating a feature or procedure.

Chapter 1: Getting to Know Your Printer 1-3

Printer Features

Printer Features

 

Your printer has many special features that allow you to

 

achieve the results you need for your specific print job.

 

Features vary slightly according to the options you are

 

using and the memory installed in the printer. This

 

section will help you become familiar with your printer’s

 

features and capabilities.

Paper Handling

Your printer has several paper input source and paper

 

output options as described below. For a listing of

 

supported media types and sizes, refer to “Acceptable media

 

sizes and capacities for input trays” (page 2-4) and

 

“Acceptable media sizes and capacities for output bins”

 

(page 2-6).

 

Standard Input Sources

 

The printer comes with three standard input sources:

 

• Tray 1 (500 sheets)

 

• Tray 2 (500 sheets)

 

• Bypass Feeder (50 sheets)

 

Input Options

 

Two input options are available:

 

• The 2,500 Sheet Feeder consists of one 500 sheet tray

 

and two 1,000 sheet trays, increasing the total input

 

capacity to 3,500 sheets.

 

• The 100 Envelope Feeder holds 100 envelopes. It

 

replaces the 50 Sheet Bypass Feeder.

1-4 User Guide

Printer Features

Standard Output

The printer comes with two standard output destinations.

The 200 Sheet Face-up Bin holds up to 200 sheets of Letter/A4 paper.

The 500 Sheet Face-down Bin with offset capability holds up to 500 sheets of paper and can offset print jobs.

Output Options

Two additional output destinations are available.

The 10-bin Mailbox/Collator sits on top of the Face-down Bin. Output can be directed to any one of its 10 bins, and each bin has a capacity of 100 sheets of 20 lb. paper. There are two different Mailbox/Sorter modes:

Mailbox Mode: Each mailbox bin can be addressed individually using the job destination functionality contained in the printer driver.

Sorter Destination Mode: The mailbox works like a copier sorter when multiple sets are printed. When up to 10 sets are requested, the first set is sent to Bin 1, the second set to Bin 2, and so on.

If more than 10 sets are selected, the entire job is sent to the Face-down Bin.

Chapter 1: Getting to Know Your Printer 1-5

Printer Features

Automatic Tray

Sequencing

2000 Sheet Finisher can be installed only on console versions of the printer (i.e., versions which have the 2,500 Sheet Feeder). It has three output bins with a total maximum capacity of 2,000 unstapled sheets, up to 667 unstapled sheets per bin. There is stapling capability for all three bins. Stapled output is delivered face down.

The stapler can staple sets of up to 50 sheets. It has three stapling positions.

The customer-replaceable stapling cartridge contains 5,000 staples.

Duplex Printing

You can print two-sided documents when you install the Duplex Module option.

Refer to the Supplies/Options Guide for information about ordering printer input and output options.

The printer allows you to set automatic tray sequencing for jobs. When an input tray runs out of paper, the printer automatically switches to another tray (if another tray is loaded with the same size and type paper). That means you don't have to load paper as often. You can also install the optional 2,500 Sheet Feeder (with one 500 sheet tray and two 1,000 sheet trays) to extend your printing capacity.

1-6 User Guide

Printer Features

Connectivity The printer contains the following standard interfaces for connecting to a host computer or network:

IEEE 1284 Parallel

Universal Serial Bus (USB)

10/100Base-T Ethernet Optional interfaces:

10Base2 Ethernet

Token Ring

RS232 Serial

Installing an optional network interface disables the onboard 10/100Base-T Ethernet interface. Removing an optional network interface enables the on board 10/ 100Base-T Ethernet functionality again.

For information about supported network environment and protocols, refer to the Technical Information Guide on your Product CD.

Chapter 1: Getting to Know Your Printer 1-7

Printer Features

Page Description

Languages

Edge to Edge Printing

Automatic Language

Sensing and

Switching

Your printer includes these Page Description Languages (PDLs):

An emulation of HP PCL 5e

An emulation of HP PCL 6

An emulation of HP PJL

Adobe PostScript 3

You can print PostScript and PCL Emulation jobs all the way to the edge of the page. However, there is a 4 mm border on all edges, with all paper sizes, where print quality cannot be guaranteed.

Edge to Edge printing may be selected via the Control Panel for PCL jobs or via print drivers for both PCL and PostScript jobs. Note that selecting this feature will cause PCL jobs printing to be shifted up to the top of the page and left to the edge of the page.

The printer can process both PCL and PostScript jobs. When the printer's Language Sensing option is on, the printer samples the incoming data stream to determine which language the print job requires. The printer then switches to the proper interpreter for that job.

Language Sensing can be set individually for each port, or protocol within a port, from the Parallel, Serial, USB, Ethernet, Token Ring, and Novell Menus by setting the appropriate PDL setting as the default.

With the Language Sensing option on, the printer automatically samples each print job and switches to the appropriate processing language.

1-8 User Guide

Resolution

Fonts

Automatic Font/

Macro Saving

Printer Features

The printer provides the following resolutions:

600 x 600 dots per inch (dpi)

1200 x 1200 dpi quality

300 x 300 dpi (PCL 5e only)

The printer is set to print at 600 x 600 dpi (dots per inch). You can also print draft-quality jobs in which the printer automatically reduces the amount of toner by two-thirds (and prints a draft-quality output). Draft Mode can be selected on a per job basis from the printer drivers.

The PCL emulations use TrueType, Intellifont and bitmap fonts. There are 35 Intellifont fonts and 10 TrueType fonts resident in the printer. Other fonts many be downloaded to system RAM, Flash Memory or the optional hard disk.

PostScript 3 includes 136 fonts, of which 39 are resident in the printer. The remaining fonts are available on the product CD for downloading to system RAM, Flash Memory or the optional hard disk.

When you are printing both PostScript and PCL jobs, the printer will automatically save downloaded fonts, macros, and the entire PostScript environment when it switches Printer Description Languages. This saves you from having to download fonts, macros, and headers every time the program switches between PostScript and PCL.

Chapter 1: Getting to Know Your Printer 1-9

Printer Features

Print Speed

Memory Expansion

Print speed depends on the model/configuration of your printer and the complexity of your print jobs. Maximum rated print speed is either 32 ppm or 40 ppm.

The base printer contains 12 MB of Flash memory and 32 MB of DRAM installed as standard. There are three option slots each supporting 16, 32, or 64 MB DRAM DIMMS or 8 MB Flash ROM DIMMs.

The maximum DRAM memory, both on-board and added via DIMMs is 192 MB. Memory added beyond this limit is ignored.

Additional memory provides the following enhanced printer capabilities:

Additional font cache

Additional download space for fonts, macros and images

Increased throughput for complex pages, duplex pages and larger paper sizes (A3/Ledger)

Increased PostScript VM

Collated sets without the Hard Disk Drive

You can essentially increase the resident fonts of the printer or create resident macros by installing Flash DIMMs and downloading resources permanently to this memory.

Flash Memory DIMMs are installed in the same way as DRAM DIMMs and in the same slots. Refer to the instructions packed with the DIMMs or to Appendix C of the System Administrator Guide on the CD-ROM.

1-10 User Guide

Hard Disk Drive

Option

Printer Features

An optional Hard Disk Drive is also available, and is used for storing fonts, forms and macros, enabling secure and proof job printing and automatic collation of multiple sets of a document. (Refer to Chapter 3 of the System Administrator Guide for more information about using the Hard Disk Drive to download fonts and macros.)

Secure Printing

The printer allows users to define and control what are

 

called “secure jobs.” When a secure job is sent to the

 

printer, printing is delayed until the password associated

 

with that job is entered at the printer’s Control Panel.

 

Secure jobs are defined and enabled either via printer

 

drivers or via a sequence of PJL commands. (Refer to

 

Chapter 3 of the System Administrator Guide). This feature

 

requires the Hard Disk Drive option.

Proof Printing

The printer allows you to view and proofread the first set

 

of a multiple set job before printing the remaining sets.

 

This is called “proof printing”. When you send a proof job

 

to the printer, only the first set is printed immediately.

 

You can then go to the printer and proof the first set.

 

Depending on the outcome of the proofing, you can then

 

decide either to continue printing the remaining sets or to

 

delete the job by entering the Password Menu via the

 

Printer Control Panel. Proof printing jobs are defined and

 

enabled either via the printer drivers or via a sequence of

 

PJL commands. (Refer to Chapter 3 of the System

 

Administrator Guide). This feature requires the Hard Disk

 

Drive option.

Chapter 1: Getting to Know Your Printer 1-11

Printer Features

Send Once, RIP Once,

Print Many

The printer driver sends data to the printer only once, regardless of the number of copies specified. This conserves valuable network resources and allows users to resume their applications quickly.

Once the data reaches the printer, it analyzes the job to determine the amount of memory the rasterized data will require. If there is sufficient memory, it will perform Raster Image Processing (RIP) only once and hold the rasterized pages in memory for use in printing each successive copy.

Rasterizing is a time consuming part of the printing process. On many small group laser printers, raster processing is repeated for each successive copy. The ability of the printer’s intelligence to determine that particular jobs need to be rasterized once allows multiple sets to be produced at rated printer speeds. This enhances job performance.

Send Once, RIP Once, Print Many is performed automatically by the printer.

1-12 User Guide

Printer Features

Power Saver After 60 minutes of inactivity, the printer automatically turns off internal components to reduce the amount of electricity used. The printer automatically turns those components back on when it receives a print job.

Using the printer's Control Panel menu system, you can send the printer into Power Saver mode after your choice of 15, 30, 60, 90, 120 or 180 minutes of inactivity. Sixty minutes is the default. You can also disable the Power Saver mode entirely.

Chapter 1: Getting to Know Your Printer 1-13

Printer Features

Printer Generated

Reports

You can print any of the following reports from the Print Menu.

The Configuration Sheet lists printer name, software revision level, communication parameters settings, options installed, current option setting in the Control Panel's menu system and print counts.

The PCL Demo provides a sample of the printer's capabilities and lists the printer's key features.

The PCL Font List shows the PCL fonts that are currently available. The list includes resident fonts, fonts stored on the hard disk or flash memory and permanent fonts downloaded to system memory.

The PS Font List shows the PostScript fonts that are currently available. The list includes resident fonts, fonts stored on the hard disk or downloaded to system memory.

The Menu Map option prints a page showing the structure of the control panel menu tree.

The Test Print is used by service and repair technicians if problems occur with the printer.

The Disk Directory lists disk statistics and the disk file system directory, including fonts, forms, and macros.

The Flash Directory prints a copy of the flash directory.

The Fault History lists the last 100 faults that occurred in the printer.

See Chapter 3: Configuring the Printer in this User Guide and Chapter 1 of the System Administrator Guide for information about the Print Menu.

1-14 User Guide

Printer Components

Printer Components

The major components of the printer are indicated in

Figures 1.1 to 1.4.

Figure 1.1 Base printer components

Front View

1 Face-up Output Bin

2 Door A

3 50 Sheet Bypass Feeder

4 Door B

5 Face-down Output Bin

6 Power switch

7 Control Panel

8 Front cover

9Paper Tray 1

10Paper Tray 2

Rear View

1 Power cord receptacle

2 Hand grips

3Controller Board with host/ network interface ports.

4Connectors for optional

2,500 Sheet Feeder, 10-bin

Mailbox/Collator, Finisher

and Duplex Module

Chapter 1: Getting to Know Your Printer 1-15

Apple N4025 User Manual

Printer Components

Figure 1.2 Console configuration with options

Front View

110-bin Mailbox/Collator

2Face-up Output Bin

3Duplex Module

4 100 Envelope Feeder

5 2,500 Sheet Feeder (with

Paper Trays 3, 4, and 5)

Figure 1.3 Customer replaceable components

Front View, Covers Open

1 Fuser

2 Laser Print Cartridge

3 Bias Transfer Roll (BTR)

4 Feedrolls

1-16 User Guide

Printer Components

Figure 1.4 Finisher components

Front View

1 Transport Cover

2 Paper Transport

3 Staple Access Door

4 Unload Button

5 Output Bin 1

6 Output Bin 2

7 Output Bin 3

Top View

1 Area E

2 Area F

3 Door G

4 Area H

Chapter 1: Getting to Know Your Printer 1-17

Printing a Configuration Sheet

Printing a Configuration Sheet

A very convenient way of both testing basic printer operation and determining how your printer is configured is to print a Configuration Sheet.

The following operator sequence from the printer Control

Panel will cause a Configuration Sheet to be printed:

1. Press Menu Up or Menu Down until you see:

Menus

Print Menu

on the Display.

2. Press Item Up or Item Down until you see:

Print Menu

Config Sheet

on the Display.

3.Press Enter . The Configuration Sheet will be printed.

1-18 User Guide

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