Apple Macintosh Powermac Performa 6300 Service Manual

K

Service Source

Performa 6200/6300 Series

Performa 6200, 6205CD, 6214CD, 6216CD, 6218CD,

6220CD, 6230CD, 6290,

6300CD, 6320, 6320CD, 6360

K

Service Source

Basics

Performa 6200/6300 Series

Basics General Information - 1

General Information

Overview

The Macintosh Performa 6200 and 6300 Series computers
feature the PowerPC 603 processor and include slots for

• Video-in card

• LC-processor-direct slot (LC-PDS) card (not on
Performa 6360)

• Ethernet or modem card

• Peripheral component interconnect (PCI) card
(Performa 6360)

The 6200 Series computers ship with an IDE hard drive, an
internal 14.4 Global Village modem, and a 600i CD-ROM
drive (optional).

Basics General Information - 2

User Controls

User controls include

• Soft power-on control from the keyboard

• Front panel sound-control pushbuttons

• Optional infrared remote control

Basics General Information - 3

Internal Expansion Connections

The following expansion slots are included on the logic board:

• DRAM SIMM expansion slot (1 or 2 slots), DRAM DIMM
expansion sockets on the Performa 6360

• LC PDS slot (already populated in the LC 630 DOS­Compatible, no PDS slot on 6360)

• PCI slot on the Performa 6360

• Communications slot for modems and Ethernet

• Video-in slot for real-time video display, capture, and
overlay

In addition to expansion slots on the logic board, an
expansion ribbon connector for an optional TV tuner card
also is included. The TV-tuner connector provides NTSC and
PAL input from an external TV antenna or cable.

Basics Performa 6320CD and 6300CD - 4

Performa 6320CD and 6300CD

The Performa 6320CD supersedes the Performa 6300CD.
The Performa 6320CD has a 603e processor at 120 MHz,
while the Performa 6300CD has a 603e processor at 100
MHz. All other hardware features are the same as the
6300CD.

Basics Performa 6360 - 5

Performa 6360

The Performa 6360 differs from previous models in this
computer family with these features:

• PowerPC 603e processor with a 160 MHz processor
clock

• 16 MB of DRAM expandable to 136 MB in two DIMM
sockets

• PCI expansion slot

• GeoPort-compatible serial ports

Basics Open Transport - 6

Open Transport

Open Transport 1.1 does not work on 6200 or 6300 Series
computers. These computers require Open Transport 1.1.1.
When version 1.1.1 is installed on these computers, a dialog
box may appear indicating that a hardware issue was
detected. This message means that Open Transport can’t be
installed until the cache/ROM DIMM is replaced.

The required repairs are covered under the Apple Repair
Extension Program. The models included in this program are
Macintosh Performa 6200, 6205, 6214, 6216, 6218,
6220, 6230, 6290, and 6300. Look for repair program
instructions in the REA Procedures chapter.

Basics Processor-Direct Slot (PDS) - 7

Processor-Direct Slot (PDS)

The LC-processor direct slot (LC-PDS) is compatible with
the PDS in the Macintosh LC family of computers, but it is
not a true PDS. While this expansion slot supports many
PDS cards designed to operate with the MC68030 bus, some
of those cards do not work. PDS cards designed to interact
with the main processor—to provide, for example, a RAM
cache or an FPU—will not work in the I/O expansion slot.

Basics Peripheral Component Interconnect (PCI) - 8

Peripheral Component Interconnect (PCI)

The Performa 6360 offers a peripheral component
interconnect (PCI) expansion bus. Because the PCI bus is an
industry standard, most existing PCI 2.0-compliant cards
(with the addition of a Mac OS-specific software driver)
will work in these computers.

PCI offers significantly higher performance than the NuBus
architecture used in previous Macintosh models. Running at
33 MHz, the PCI bus is up to three times faster than NuBus,
offering overall enhanced system performance
(particularly in the areas of video and networking).

Basics Video-In Card - 9

Video-In Card

The video-in card is an optional card included with the Apple
TV/Video System. It allows users to digitize video from the
TV tuner, and external composite or S-video input. It
accepts NTSC, PAL, or SECAM format video and also provides
stereo audio input.

Basics TV Tuner Module - 10

TV Tuner Module

The TV tuner, an optional module included with the Apple
TV/Video System, turns the computer into a television
receiver. The TV tuner requires the video-in card, which is
also included with the Apple TV/Video System.

The TV tuner receives incoming television signals from
cable or antenna television input and then sends the
information to the video-in card, which converts the data
for display on the screen. In the United States, only NTSC is
supported, but PAL and SECAM are available internationally.

Basics GeoPort (Performa 6360) - 11

GeoPort (Performa 6360)

GeoPort is a hardware and software communications
architecture that has been optimized for computer­telephony integration. It has the following attributes:

• It allows users to connect any GeoPort-compatible
computer to any telephone (analog or digital, public, or
private) anywhere in the world.

• Once connected, it supports an arbitrary number of
independent data streams up to a total bandwidth of 2
MB/second.

• Unlike traditional asynchronous data communications
(such as AppleTalk), GeoPort also supports isochronous
data streams (such as real-time voice and video) and
provides the real-time Application Program Interfaces
(APIs) necessary to hide the implementation details
from both the recipient and the sender.

Basics Dual In-Line Memory Modules (DIMMs) - 12

Dual In-Line Memory Modules (DIMMs)

The Performa 6360 uses DRAM Dual In-Line Memory
Modules (DIMMs) instead of DRAM Single In-Line Memory
Modules (SIMMs). Whereas SIMMs have 72 pins, DIMMs
have 168 pins. The extra pins provide a 64-bit data path,
compared to a 32-bit data path for SIMMs. In addition,
DIMMs do not have to be installed in pairs like the SIMMs on
earlier Macintosh models.

Important:

are

not

compatible with the Performa 6360.

The SIMMs used in previous Macintosh models

Basics Dual In-Line Memory Modules (DIMMs) - 13

DRAM DIMMs can be installed individually. However, to take
advantage of the computer’s interleaving capability (which
provides maximum performance), you must install the
DIMMs in matching pairs. Memory interleaving allows the
computer to read or write to its memory while other
memory reads or writes are occurring, providing faster
performance.

Note:

DIMMs purchased from different manufacturers can

be paired as long as they are the same size and speed.

Basics Intelligent Device Electronics (IDE) Drive - 14

Intelligent Device Electronics (IDE) Drive

The internal hard drive uses Intelligent Device Electronics
(IDE) technology, commonly used in DOS-compatible
systems. The internal IDE hard drive functions the same as a
typical SCSI hard drive. You must replace IDE drives like­for-like.

The IDE drive does not affect SCSI ID selections or SCSI­termination schemes. Seven external SCSI devices may be
daisy-chained through the external SCSI port.

Basics Plastic Panel Design - 15

Plastic Panel Design

The computer is designed for easy service. Plastic panels
cover the metal bottom case, the metal top cover shield, and
the left, right, and rear sides of the metal case.

To service the logic board, remove the rear plastic panel and
slide out the logic board. To access the drives, remove the
front plastic panel.

Basics Front View - 16

Front View

Monitor

CD-ROM Drive

Open/Close Button

CD-ROM Drive

(Optional)

Internal Hard

Drive

Keyboard

Floppy Drive

Remote Control Sensor

Volume Buttons
Headphone Jack

Mouse

Basics Performa 6360 Rear View - 17

Performa 6360 Rear View

TV/FM

Tuner

Card

(Optional)

Video-In Card (Optional)

PCI

Card

Access

Cover

Monitor
Port

Power Socket

Security

Lock Port

Apple Desktop Bus

External Modem Port

(ADB) Port

Printer Port

Standby Power
Button

Internal Modem Card
(Optional)

Sound Output Port

Sound Input Port

SCSI
Port

Basics I/O Door Diagram - 18

I/O Door Diagram

Access Cover for

Optional Video Input Card

ADB Port

Printer Port

Modem Port

SCSI Port

Sound Input Port

Access Cover for
Optional External Video Out

Access Cover
for Optional
Communication
Card

Access Cover
for Optional PDS

Sound Output Port

Expansion Card

Basics Logic Board Diagrams - 19

Logic Board Diagrams

Performa 6200 Series

External Video Slot

Video-In Slot

ROM

DRAM SIMM Slots

Battery

Communications Slot

PDS Expansion Slot

Basics Logic Board Diagrams - 20

Performa 6300 (except 6360)

Basics Logic Board Diagrams - 21

Performa 6360

DRAM DIMM

Slots (2)

Logic
Board
Fence

Cache

Slot

Video-In Slot

Monitor-Out Slot

PCI Slot and
PCI Card Adapter

Communications Slot

Basics Shield/Wiring Harness - 22

Shield/Wiring Harness

26-Pin IR

Connector

Power

Connector

20-Pin Floppy

Drive Connector

40-Pin IDE Connector

Monitor Out

Daughterboard

CD Audio

4-Pin

CD

Audio

10-Pin TV Tuner Connector

30-Pin

CD Connector

DB-15 Video
Connector

6-Pin Header
to P/S

K

Service Source

Specifications

Performa 6200/6300 Series

Specifications Processor - 1

Processor

Performa 6200

Performa 6290 and 6300

Performa 6320CD

Performa 6360

Addressing

PowerPC 603 processor
75 MHz

PowerPC 603e processor
100 MHz

PowerPC 603e processor
120 MHz

PowerPC 603e processor
160 MHz

64-bit PowerPC bus

Specifications Memory - 2

Memory

DRAM

Performa 6200 Series

Performa 6300 Series (except 6360)

Performa 6360

8 MB DRAM, minimum, in one SIMM slot
Expandable to 64 MB in two SIMM slots (72-pin, 80 ns or faster

SIMMs)

16 MB DRAM
Expandable to 64 MB in two SIMM slots (72-pin, 80 ns or faster

SIMMs)

16 MB DRAM
Expandable to 136 MB in two sockets (168-pin, 70 ns or faster

DIMMs)

Specifications Memory - 3

DRAM Frame Buffer

ROM

Cache Memory

1 MB DRAM on board, for video support

4 MB

256K Level 2

Specifications Disk Storage - 4

Disk Storage

Floppy Drive

CD-ROM Drive

Performa 6360/160

Hard Drive

Performa 6360/160

1.4 MB Apple SuperDrive manual insert drive

Optional Apple 600i Plus CD-ROM drive
8X CD-ROM

I GB IDE

1.2 GB IDE

Specifications I/O Interfaces - 5

I/O Interfaces

Serial

6200 and 6300 Series (except 6360)

Performa 6360

SCSI

Apple Desktop Bus

Two RS-232/422 serial ports; mini DIN-8 connectors

Two RS-232/RS-422 serial GeoPort-compatible ports

One external SCSI port; DB-25 connector
Supports up to seven SCSI devices

One Apple Desktop Bus (ADB) port; mini DIN-4 connector

Specifications I/O Interfaces - 6

Sound Input

6200 and 6300 Series

Performa 6360

Sound-input port for microphone or line input

Note:

The port accepts stereophonic input, but sound is
combined into monophonic sound for play-through or
recording.

One sound input port for stereo sound input

Specifications I/O Interfaces - 7

Sound Output

6200 and 6300 Series (except 6360)

Performa 6360

External Video Connector

Two stereophonic sound-output ports, level nominally 0.5 V RMS

into 39 ohms (one front headphone jack, one rear stereo mini
phone jack)

Internal stereo speakers

One front headphone jack
One rear sound output port for line-level devices
One built-in speaker

One DB-15 mirror video-out connector using optional video

connector kit; this feature provides “mirroring” (or display
of the system monitor screen on a presentation screen)

Note:

The external video display is presentation only. It cannot
be manipulated directly by mouse or other input signals.

Specifications I/O Interfaces - 8

Video-in Slot

TV Tuner

Processor-Dir ect Slot (PDS) not on 6360

Peripheral
Component
Interconnect (PCI)
on Performa 6360

Communications Slot

One 60-pin video-in slot for optional expansion card providing

real-time video display, capture, and overlay

One 10-pin port for optional TV tuner card

One 96/114-pin internal expansion slot for LC-compatible

processor-direct card

One internal expansion slot supporting 6.88-inch PCI expansion

cards

One 112-pin internal expansion slot for modem or Ethernet card
Performa 6205CD is bundled with the 28.8 baud modem

Specifications I/O Interfaces - 9

Controls

Soft power-on control from keyboard
Front panel pushbutton control for sound volume
Infrared remote control

Specifications I/O Devices - 10

I/O Devices

Keyboard

Mouse

Microphone

Speaker

AppleDesign, Apple Extended Keyboard II (other ADB keyboards

supported)

ADB Mouse II
Mechanical tracking, optical shaft, or contact encoding

Integrated microphone for monophonic sound input

Integrated stereo speakers capable of delivering 16-bit stereo

sound

Specifications Sound and Video - 11

Sound and Video

Sound

6200 and 6300 Series (except 6360)

Records at 11 kHz or 22 kHz sample rate
Plays back at 22 kHz sample rate
Two speakers with enhanced stereo sound
Allows playback and recording of ordinary audio compact discs
16-bit monophonic sound input
16-bit stereophonic sound output (16-bit CD stereophonic

playback), level nominally 0.5 V RMS into 39 ohms

Sound-input port for microphone or line input; accepts

stereophonic input, but sound is combined into monophonic
sound for play-through or recording

Two stereophonic sound output ports, level nominally 0.5 V RMS

into 39 ohms

Internal speaker muted when a plug is inserted into an output jack

Specifications Sound and Video - 12

Sound

Performa 6360

Video Screen (not
on Performa 6360/

160)

Sample rates of 11.025, 22.05, and 44.1 kHz
16-bit stereophonic input
16-bit stereophonic output featuring SRS 3D Surround Sound

technology

Sound-input connector line level 2 Vpp maximum, into 10

kilohms impedance

Sound-output connector line level 2 Vpp maximum, into 32 ohms

impedance

15-inch 0.28 mm dot-pitch cathode-ray tube (CRT)

Specifications Sound and Video - 13

Video Resolution

6200 and 6300 Series (except 6360)

Performa 6360

640 x 480 resolution with 16-bit color at 67 Hz or 60 Hz (VGA)
800 x 600 resolution with 8-bit color at 60 Hz or 72 Hz (VGA)
832 x 624 resolution with 8-bit color at 75 Hz (does not support

video input)

640 x 480 resolution with 16-bit color at 60 Hz or 67 Hz
800 x 600 resolution with 16-bit color at 60 Hz (supports video

input at 8-bit or less color depth)

800 x 600 resolution with 8-bit color at 72 Hz (does not support

video input)

832 x 624 resolution with 8-bit color at 75 Hz
1024 x 768 resolution with 8-bit color at 60 Hz or 70 Hz (does

not support video input)

Specifications Sound and Video - 14

Video Mirroring

With the external video connector kit, the Macintosh Performa

6200CD series supports video mirroring on these monitors:

• 640 x 480 resolution: Macintosh 12" Color Display, Apple
Color Plus 14" Display, Apple Performa Plus Display, Apple
Multiple Scan 15 Display, Apple Multiple Scan 17 Display, and
Apple Multiple Scan 20 Display

• 800 x 600 resolution: Apple Multiple Scan 15 Display, Apple
Multiple Scan 17 Display, Apple Multiple Scan 20 Display, and
SVGA monitors

Specifications Electrical - 15

Electrical

Line V oltage

6200 and 6300 Series (except 6360)

Performa 6360

Frequency

6200 and 6300 Series (except 6360)

Performa 6360

100–240 VAC

90–270 VAC

47–63 Hz

43–67 Hz

Specifications Electrical - 16

Power

6200 and 6300 Series (except 6360)

Performa 6360

125 watts
Surge Voltage: 300 V RMS for 100 ms
Peak Inrush Current: 40 A pk
Current: 2.5 A maximum for all line and load conditions
Power: 220 W maximum for all line and load conditions

150 watts

Specifications Physical - 17

Physical

Dimensions

Weight

Height: 4.3" (10.95 cm)
Width: 16.5" (41.95 cm)
Depth: 12.6" (32 cm)

Without CD-ROM: 17 lb. (7.7 kg)
With CD-ROM: 19 lb. (8.6 kg)
Weight varies with options

Specifications Environmental - 18

Environmental

Temperature

Humidity

6200 and 6300 Series (except 6360)

Performa 6360

Altitude

Operating: 50°–104° F (10°– 40° C)
Transit (72 hours): –40° F to 149° F (–40° C to 65° C)
Storage (6 months): –40° F to 116° F (–40° C to 47° C)

Noncondensing, 20–95%

Noncondensing, 5–95%

0–10,000 ft. (0–3,000 m)

K

Service Source

Troubleshooting

Performa 6200/6300 Series

Troubleshooting General/ - 1

General

The Symptom Charts included in this chapter help you diagnose
specific symptoms related to your product. Because cures are
listed on the charts in the order of most likely solution, try the
first cure first. Verify whether the product continues to exhibit
the symptom. If the symptom persists, try the next cure. (
you have replaced a module, reinstall the original module before
you proceed to the next cure.)

If the Symptom Charts do not resolve the problem, or if you would
like additional information on troubleshooting procedures and
practices, refer to the general troubleshooting documents in the
Troubleshooting tab.

For additional assistance, contact Apple Technical Support.

Note:

If

Troubleshooting Symptom Charts/Error Chords - 2

Symptom Charts

Error Chords

Eight-tone error
chord sounds during
startup

Four-tone error
chord sounds during
startup

1 Reseat SIMMs or DIMMs.
2 Replace SIMMs or DIMMs.
3 Replace logic board. Retain customer’s SIMMs or DIMMs.
4 Perform SIMM or DIMM verification on replacement logic

board.

1 Disconnect hard disk drive power cable and restart system.

If startup sequence is normal, run “Macintosh Hard Disk
Test” and replace hard drive, if necessary.

2 Disconnect floppy drive cable and restart system. If startup

sequence is normal, replace floppy drive.

3 Replace logic board. Retain customer’s SIMMs or DIMMs.

Troubleshooting Symptom Charts/System - 3

System

System
intermittently
crashes or hangs

1 Verify that system software is version 7.5 or later.
2 Verify that software is compatible with system.
3 If clock chip at U10 is not p/n 343S1191 or 343S1121,

replace logic board. (Ignore any letters following part
number.)

4 If ROM DIMM is laid out

doesn’t have a sticker on center chip, replace DIMM.
5 If Ethernet card is installed, verify that it is fully seated.
6 Check that system has enough memory installed for

application.

exactly

as shown on next page, and

Troubleshooting Symptom Charts/System - 4

No Sticker

ROM DIMM

Chip at
U10

Logic Board

Troubleshooting Symptom Charts/System - 5

System

System does not
power up

Flashing “?”
appears at startup in
system with vacant
PDS and
communications slots

Menu bar constantly
flashes or system
constantly beeps.

1 Reset logic board. Refer to Additional Procedures.
2 Replace power supply.
3 Replace logic board.

1 Diagnose hard drive with Disk First Aid included on Power

Macintosh CD ROM.
2 Perform repairs and then go to step 4.
3 If repairs are impossible, back up drive, reformat with

Drive Setup 1.0.3, and then go to step 4.
4 Update driver using Drive Setup 1.0.3.
5 Perform clean installation of system software.

1 Verify that front panel control buttons are not jammed.
2 Reseat drive bezel and front control panel board.

Troubleshooting Symptom Charts/System - 6

System

Flashing “?”
appears at startup in
system with version
B logic board and card
in PDS or
communications slot

Note

: Version “B” logic boards display a “B” at the end of the
serial number printed on the board near the communications slot
port. (See figure on the next page.)

1 Verify that system software is version 7.5 or later.
2 If chip at logic board location U6 does not include picture of

Texas and is p/n 343S0138-a, and there is no wire at U27
on underside of board, replace logic board.

Troubleshooting Symptom Charts/System - 7

Apple Computer

Inc. @199X

XXX-XXXX-B

No Picture

of Texas

Part No.

343S0138-a

Apple Computer

Inc. @199X

XXX-XXXX-B

U6

Troubleshooting Symptom Charts/System - 8

Flashing ? appears at
startup in system with

1.2 GB hard drive, and
is corrected with a
restart.

Flashing ? appears at
startup in 6360 with

1.6 GB ATA hard drive
(p/n 661-1107), and
may be corrected
with restart.

1 Use the 1.2 GB Firmware Utility 1.1 to check the firmware

version of your drive. Refer to the Tech Info Library, article

22102 for additional information on this utility.

2 Remove the 1.2 GB hard drive and look at the serial number.

The serial number is on a white label under the bar code, and
follows this line of print: 1.2GB, LAPZA, 655-0397

3 If the serial number does

end with a “C” replace the 1.2

not

GB hard drive under the Apple Limited Warranty.

1 Be sure system software is not corrupted. See the Software

Troubleshooting document in the HW-SW Procedures topic
under the Troubleshooting tab on the Service Source CD
startup screen.

2 Remove the 1.6 GB ATA hard drive and look at the serial

number on the bar code label.

3 If serial number is within range XXX

XXX

6131

XXXXX, replace hard drive.

6099

XXXXX to

Troubleshooting Symptom Charts/Audio - 9

Audio

Crackling noise is
present when you
play sounds other
than system beeps
and you are not in
“play through” mode

Sound distortion with
MPEG board installed

1 If static noise varies when adjusting volume by the Sound

control panel, use Audio Volume Extension 1.1 or later. Note:
Audio Volume Extension is available from standard Apple
software update sites.

2 Replace logic board.

Replace MPEG board with modified MPEG board. A modified board
should have a jumper present from U5 Pin 2 to D1 Pin 1.

Troubleshooting Symptom Charts/Video - 10

Video

Screen is dark, audio
and at least one drive
operate, fan runs,
and LED is lit

Screen is dark, audio
and drive do not
operate, but fan runs
and LED is lit

1 Confirm that video connections are secure.
2 Confirm that monitor-out daughterboard connection on the

fan bracket is secure.
3 Reseat logic board.
4 Perform monitor adjustments.
5 Replace monitor.
6 Replace logic board. Retain customer’s SIMMs or DIMMs.
7 Replace power supply.

1 Reseat logic board.
2 Remove expansion card, if present.
3 Remove peripherals.
4 Replace SIMMs.
5 Replace logic board. Retain customer’s SIMMs or DIMMs.
6 Replace power supply.

Troubleshooting Symptom Charts/Video - 11

Video

Partial or whole
screen is bright and
audio is present, but
no video information
is visible

1 Reseat logic board.
2 Replace fan/video card bracket.
3 Replace monitor.
4 Replace logic board. Retain customer’s SIMMs or DIMMs.

Troubleshooting Symptom Charts/Video - 12

Video

Screen is completely
dark, fan is not
running and LED is
not lit

1 Check all external power connections.
2 Computer powers on exclusively through softpower on

keyboard. Verify that power-on connections of keyboard are

functioning by testing with known-good keyboard.
3 Reseat logic board.
4 Unplug 4.5 V battery, wait 20 seconds, plug in battery, and

restart computer.
5 Verify that monitor has power.
6 Remove expansion card, if present.
7 Remove peripherals.
8 Replace power supply.
9 Replace logic board. Retain customer’s SIMMs or DIMMs.

Troubleshooting Symptom Charts/Video - 13

Video

Vertical lines,
horizontal lines, or
snow appears on
screen, or screen is
completely dark;
startup tone is
normal

Video will not play or
system hangs when
you attempt to run
video in units with
MPEG card

1 Perform monitor adjustments.
2 Replace monitor.
3 Replace logic board. Retain customer’s SIMMs or DIMMs.
4 Replace power supply.

1 If chip at location U12 on MPEG card displays number

341SO205, check all connections.
2 If chip at location U12 on MPEG card does not display

number 341SO205, replace MPEG card

Troubleshooting Symptom Charts/ Floppy Drive - 14

Floppy Drive

Audio and video are
present, but internal
drive does not operate

Disk ejects; display
shows Macintosh icon
with blinking “X”

Disk does not eject 1 Switch off system and hold down mouse button while

1 Reseat logic board.
2 Replace floppy drive.
3 Replace shield/wiring harness.
4 Replace logic board. Retain customer’s SIMMs or DIMMs.

1 Replace disk with known-good system disk.
2 Replace floppy drive cable.
3 Replace floppy drive.
4 Replace logic board. Retain customer’s SIMMs or DIMMs.

switching on system again.
2 Eject disk manually by pushing opened paper clip into hole

on right side of drive slot.
3 Replace floppy drive cable.
4 Replace floppy drive.

Troubleshooting Symptom Charts/Floppy Drive - 15

Floppy Drive

Drive attempts to
eject disk, but doesn’t

1 Switch off system and hold down mouse button while

switching on system again.
2 Eject disk manually by pushing opened paper clip into hole

on right side of drive slot.
3 Replace floppy drive cable.
4 Replace floppy drive.

Troubleshooting Symptom Charts/Hard Drive - 16

Hard Drive

Internal hard drive
runs continuously

Internal hard drive
does not operate

Hard drive not found
when booted from CD­ROM drive.

1 Make sure System is version 7.1.2 or later.
2 Replace hard drive cable.
3 Replace internal hard drive.
4 Replace logic board. Retain customer’s SIMMs or DIMMs.

1 Confirm that all hard drive connections are secure.
2 Reseat logic board.
3 Replace internal IDE hard drive.
4 Replace shield/wiring harness chassis.
5 Replace logic board. Retain customer’s SIMMs or DIMMs.

Use Drive Setup 1.0.3.

Troubleshooting Symptom Charts/CD-ROM drive - 17

CD-ROM drive

CD-ROM drive does
not accept disc

Volume control does
not operate correctly

Macintosh cannot
mount CD-ROM drive

1 Replace disc if dirty or damaged.
2 Reseat CD-ROM drive.
3 Replace CD-ROM drive.

1 Check Control Panel Sound setting.
2 Check front panel controls.
3 Reseat front panel control board.
4 Replace shield/wiring harness chassis.

1 Reseat CD-ROM drive.
2 Check SCSI ID setting. Internal CD-ROM drive was originally

set at “3” at the factory.
3 Replace CD-ROM drive.

Troubleshooting Symptom Charts/CD-ROM drive - 18

CD-ROM drive

CD Plus (CD+)
format CD-ROM disc
causes stuttering
sound, and may not
mount.

Replace CD-ROM drive.

Troubleshooting Symptom Charts/Peripheral - 19

Peripheral

Works with internal
or external SCSI
device but does not
work with both

Doesn’t recognize
SCSI device

1 Verify that SCSI select switch on external device is set to

different priority from internal CD-ROM drive.
2 Verify that both ends of external SCSI device are terminated.
3 Replace terminator on external device.
4 Verify that terminator is installed on internal SCSI drive.
5 Replace SCSI select cable (on external SCSI device).

1 Check for proper SCSI termination.
2 Check that the SCSI cable is good and firmly connected.
3 Check the SCSI device manual for required software.
4 If repairing a Power Macintosh 6360, use the 6360/64xx/

54xx Update disk to correct a possible SCSI timing problem.

Troubleshooting Symptom Charts/Peripheral - 20

Peripheral

Cursor does not move 1 Restart system.

2 Check mouse connection.
3 If mouse was connected to keyboard, connect mouse to rear

ADB port and disconnect keyboard. If mouse works, replace

keyboard.
4 If mouse does not work in ADB port, replace mouse.
5 Reseat logic board.
6 Replace logic board. Retain customer’s SIMMs or DIMMs.

Cursor moves, but
clicking mouse
button has no effect

1 Replace mouse.
2 Reseat logic board.
3 Replace logic board. Retain customer’s SIMMs or DIMMs.

Troubleshooting Symptom Charts/Peripheral - 21

Peripheral

Double-click doesn’t
open application,
disk, or server

No response to any
key on keyboard

1 Remove extra system files on hard drive.
2 Check mouse speed on Mouse control panel.
3 Unplug 4.5 V battery, wait 20 seconds, plug in battery, and

restart computer.
4 If mouse was connected to keyboard, connect mouse to rear

ADB port and disconnect keyboard. If mouse works, replace

keyboard.
5 If mouse does not work in ADB port, replace mouse.
6 Replace logic board. Retain customer’s SIMMs or DIMMs.

1 Make sure System is version 7.1.2 or later.
2 Check keyboard connection to ADB port.
3 Replace keyboard.
4 Reseat logic board.
5 Replace logic board. Retain customer’s SIMMs or DIMMs.

Troubleshooting Symptom Charts/Peripheral - 22

Peripheral

Known-good
ImageWriter or
ImageWriter II does
not print

Known-good
LaserWriter does not
print

1 Make sure that Chooser and Control Panel settings are

correct.
2 Make sure System is version 7.1.2 or later.
3 Check printer DIP switches.
4 Replace printer-interface cable.
5 Replace logic board. Retain customer’s SIMMs or DIMMs.

1 Make sure that Chooser and Control Panel settings are

correct.
2 Make sure System is version 7.1.2 or later.

Troubleshooting Symptom Charts/Miscellaneous - 23

Miscellaneous

Rattling sound at
startup in system
with Apple External
Video Connector

Headphone jack does
not operate correctly

System with internal
modem unable to
recognize graphics or
Ethernet card in
communications slot

Press or fold the Apple External Video cable to prevent it from
contacting the fan blades.

1 Verify that headphone jack is seated properly.
2 Replace front panel control board.
3 Replace chassis/wiring harness.

1 Replace internal modem
2 Replace graphics or Ethernet card.

K

Service Source

T ak e Apart

Performa 6200/6300 Series

Take Apart Drive Bezel - 1

Drive Bezel

No preliminary steps are

Drive Bezel

Latch Latch

required before you begin
this procedure.

1 Locate the two latches

below the ridge on the
drive bezel.

Take Apart Drive Bezel - 2

2

Caution:

When using a
screwdriver to release a
latch, press up
carefully. Do not
scratch or gouge the
plastic.

Insert a flat-blade
screwdriver and pry up
to release each latch.

Screwdriver

Latch

Take Apart Drive Bezel - 3

3 Swing up the drive bezel

and pull it away from the
metal chassis.

Drive Bezel

Take Apart Front Panel Control - 4

Front Panel Control

Front Panel

Control

Before you begin, remove
the drive bezel.

Caution:

precautions in Bulletins/
Safety.

Review the ESD

Take Apart Front Panel Control - 5

Front Panel Control

Caution:

When using a

1

screwdriver to release a
latch, be careful not to
scratch or gouge the

Side Panel

plastic.

Insert a flat-blade

Latch

screwdriver about an
inch between the side
panel and the front
panel control. Pry open
the latch to release the
front panel control.

Take Apart Front Panel Control - 6

2 Pull out the front panel

control just far enough
to reach the ribbon cable
connector.

Front Panel Control

Headphone Jack

Take Apart Front Panel Control - 7

3 Disconnect the front

panel control from the
ribbon cable.

Ribbon Cable

Front Panel

Control

Replacement Note:

When you replace the
front panel control
assembly, make sure
that the headphone jack
is at the bottom of the
assembly.

Take Apart Drive Security Bracket - 8

Drive Security Bracket

Before you begin, remove
the drive bezel.

Drive Security Bracket

Caution:

precautions in Bulletins/
Safety.

Review the ESD

Take Apart Drive Security Bracket - 9

1 Remove the mounting

screw and pull off the
drive security bracket.

Drive

Security

Bracket

Tab

Mounting Screw

Replacement Note:

TabTab

sure to correctly

Be

position the four tabs of
the drive security
bracket.

Take Apart Floppy Drive - 10

Floppy Drive

Before you begin, remove
the following:

• Drive bezel

• Drive security bracket

Floppy Drive

Caution:

precautions in Bulletins/
Safety.

Review the ESD

Take Apart Floppy Drive - 11

1 Lift the front of the

floppy drive and carrier.

2 Pull out the floppy

drive just far enough to
reach the ribbon cable

Floppy Drive

connector.

Carrier

Guide

Tab

Replacement Note:

When you replace the
floppy drive, make sure
that the tab of the floppy
carrier is seated
properly in the floppy
drive guide.

Take Apart Floppy Drive - 12

3 Disconnect the floppy

drive from the floppy
drive cable.

Floppy Drive Cable

Replacement Note:

If you
are replacing a defective
floppy drive, invert the
drive and carrier, and then
remove the four carrier
mounting screws. Separate
the drive from the carrier.

Floppy Drive

Take Apart CD-ROM Drive - 13

CD-ROM Drive

Before you begin, remove
the following:

• Drive bezel

• Drive security bracket

CD-ROM Drive

Caution:

precautions in Bulletins/
Safety.

Review the ESD

Take Apart CD-ROM Drive - 14

Note:

To perform the next
procedure, you may want to
insert a flat-blade

CD-ROM Drive

screwdriver in the slot of
the release latch to help you
pull out the CD-ROM drive.

1 Push up the release latch

and pull out the CD­ROM drive from the
chassis.

Release Latch

Note:

You may need to
use some initial force to
disconnect the CD-ROM
from the internal wiring
harness.

Take Apart CD-ROM Drive - 15

Note:

CD-ROM Carrier

Perform the following
steps only if you are
replacing a defective CD­ROM drive.

2 Disconnect the CD-ROM

audio adapter.

3 Disconnect the SCSI

adapter.

4 Remove the four

CD Audio Adapter

mounting screws and
carrier from the drive.

SCSI Adapter

Replacement Caution:

Before reinstalling the SCSI
adapter, be sure that the
SCSI drive connector pins
are not bent.

Take Apart Hard Drive - 16

Hard Drive

Before you begin, remove
the following:

• Drive bezel

• Drive security bracket

Hard Drive

Caution:

precautions in Bulletins/
Safety.

Review the ESD

Take Apart Hard Drive - 17

1 Using the pull tabs,

disconnect the IDE data
cable from the hard
drive connector.

2 Disconnect the power

cable.

Power Cable

IDE Data Cable

Take Apart Hard Drive - 18

3

Caution:

When using a
screwdriver to release a
latch, be careful not to
scratch or gouge the
plastic.

Using a flat-blade

IDE Hard Drive

screwdriver, push up
the release latch and pull
out the IDE hard drive
from the chassis.

Release Latch

Take Apart I/O Door - 19

I/O Door

No preliminary steps are
required before you begin
this procedure.

I/O Door

Caution:

precautions in Bulletins/
Safety.

Review the ESD

Take Apart I/O Door - 20

1 Push down the two

locking tabs and swing
down the door.

Tab

I/O DoorTab

Take Apart I/O Door - 21

Hinge Tab

Hinge Tab

I/O Door

Hinge Tab

Replacement Note:

Carefully align the three
hinge tabs before swinging
up the I/0 door.

Take Apart Logic Board - 22

Logic Board

Before you begin, remove
the I/O door.

Logic Board with Fence

Caution:

precautions in Bulletins/
Safety.

Review the ESD

Take Apart Logic Board - 23

1 Remove the two screws

from the metal fence.

Screw

Screw

Metal Fence

Take Apart Logic Board - 24

2

Note:

The logic-board­and-fence assembly may
need a firm initial tug to
loosen it from the
shield/wiring harness.

Logic Board

Logic Board Fence

Slide out the logic­board-and-fence
assembly.

Take Apart Logic Board - 25

r

Note:

Perform the following

Logic Board

Phillips Screw

steps only if you are
replacing a defective logic
board.

3 Remove the two Phillips

screws that secure the

Torx Screw

Torx Screw

SCSI
Connecto

fence to the solder side of
the logic board.

4 Using a T9 torx driver,

remove the two torx
screws that secure the
logic board fence to the
SCSI connector.

Phillips

Screw

Logic Board Fence

5 Separate the logic board

fence from the logic
board.

Take Apart Rear Panel - 26

Rear Panel

Rear Panel

No preliminary steps are
required before you begin
this procedure.

Take Apart Rear Panel - 27

1 Remove the two Phillips

screws.

2 Lift off the rear panel.

Screw

Screw

Take Apart Rear Panel - 28

Flat
Tab

Hinge Tabs

Replacement Note:

Carefully align the flat tab
and the four hinge tabs.

Take Apart Top Cover - 29

Top Cover

Top Cover

Before you begin, remove
the following:

• Drive bezel

• Rear panel

Caution:

precautions in Bulletins/
Safety.

Note:

of two parts that must be
removed separately—a
plastic cover on top of a
metal shield.

Review the ESD

The top cover consists

Take Apart Top Cover - 30

1

Caution:

When using a
screwdriver to release a
latch, be careful not to

Plastic Top Cover

scratch or gouge the
plastic.

Insert a small flat­blade screwdriver into
the cutout and lift the
front edge to clear the

Cutout

plastic stops.

2 With your other hand,

slide the plastic cover
forward about one-half
inch.

Plastic Stops

3 Lift the plastic cover off

the metal shield.

Take Apart Top Cover - 31

4 Remove the two Phillips

screws.

Phillips

Screw

Phillips

Screw

Metal Shield

5 Slide the metal shield

toward the front of the
unit about one-half inch.

Take Apart Top Cover - 32

Security Wire

Metal Shield

Floppy Drive Cable

6 Lift the front edge of the

metal shield about an
inch.

7 Under the metal shield,

squeeze together the ends
of the floppy drive cable
security wire and
unhook it from the
metal shield.

8 Remove the security

wire from the floppy
drive cable.

9 Lift off the metal shield.