040 expansion cards. Accepts Macintosh LC compatible I/O
display, network, and video capture cards. Does not support
030 processor accelerator or cache cards.
SpecificationsI/O Devices - 9
I/O Devices
Keyboard
Mouse
Microphone
Apple Keyboard, Apple Keyboard II, Apple Extended Keyboard II
or Apple Adjustable Keyboard connected through ADB ports
(mini DIN-4)
ADB mouse and Apple Desktop Bus Mouse II connected through ADB
ports (mini DIN-4)
Electret, omnidirectional
Operates on 8 VDC supplied by microphone port on CPU
SpecificationsSound and Video - 10
Sound and Video
Sound
Monaural, 8-bit sound input at 11 or 22 Khz
Monophonic, 8-bit sound generator supplying same signal to both
channels of stereo equipment
SpecificationsSound and Video - 11
Video
Performa 400, bundled with Performa Display.39 VGA monitor
Performa 405, bundled with Performa Display.39 VGA monitor
Performa 430, bundled with Performa Display Plus.29 VGA
monitor
Performa 410, bundled with Performa Display.39 VGA monitor
Performa 450, bundled with Performa Display Plus.29 VGA
monitor
Performa 460, bundled with Performa Display.39 VGA monitor
Performa 466/467, bundled with Performa Display Plus.29 VGA
monitor
Performa 475/476, bundled with Performa Display Plus.29 VGA
monitor
SpecificationsElectrical - 12
Electrical
Line V oltage
Frequency
Maximum Power
100–240 VAC, automatically configured
50–60 Hz
Performa 400: 50 W (not including monitor)
Performa 450: 30 W
Performa 475/6: 26 W
SpecificationsPhysical - 13
Physical
Dimensions
Weight
Height: 3.0 in. (7.7 cm)
Width: 12.2 in. (31.0 cm)
Depth: 15.0 in. (38.2 cm)
8.8 lb. (4.0 kg)
K
Service Source
Troubleshooting
Macintosh Performa 400 Series
TroubleshootingGeneral/ - 1
General
The Symptom Charts included in this chapter will help you
diagnose specific symptoms related to your product. Because cures
are listed on the charts in the order of most likely solution, try
the first cure first. Verify whether or not the product continues to
exhibit the symptom. If the symptom persists, try the next cure.
(Note: If you have replaced a module, reinstall the original module
before you proceed to the next cure.)
If you are not sure what the problem is, or if the Symptom Charts
do not resolve the problem, refer to the Flowchart for the product
family.
For additional assistance, contact Apple Technical Support.
1Push disk completely in.
2Eject disk manually by pushing opened paper clip into hole
beside drive slot.
3Remove top cover and try ejecting disk. If disk ejects, be
sure top cover is replaced correctly and securely.
4Replace floppy drive.
TroubleshootingSymptom Charts/Hard Drive - 8
Hard Drive
Internal hard drive
runs continuously
Internal hard drive
does not operate
1Make sure System is version 7.0.1 (or later) for Macintosh
Performa 400 or version 7.1 or later for other Performa
400 Series computers.
2Replace internal hard drive.
3Replace logic board. Retain customer’s SIMMs.
1Replace hard drive data cable.
2Replace hard drive power cable.
3Replace internal hard drive.
4Replace logic board. Retain customer’s SIMMs.
TroubleshootingSymptom Charts/Peripherals - 9
Peripherals
Works with internal
or external SCSI
device but does not
work with both
Cursor does not move1Reboot system.
1Verify that SCSI select switch on external device is set to
different priority from internal.
2Verify that external SCSI devices are properly terminated.
3Replace terminator on external device.
4Verify that terminator is installed on internal SCSI drive.
5Replace SCSI select cable.
2Check mouse connection.
3If mouse was connected to keyboard, connect mouse to rear
ADB port and disconnect keyboard. If mouse works, replace
keyboard.
4If mouse does not work in any ADB port, replace mouse.
5Replace logic board. Retain customer’s SIMMs.
TroubleshootingSymptom Charts/Peripherals - 10
Cursor moves, but
clicking mouse
button has no effect
Double-click doesn’t
open application,
disk, or server
1Replace mouse.
2Replace logic board. Retain customer’s SIMMs.
3If mouse was connected to keyboard, connect mouse to rear
ADB port and disconnect keyboard. If mouse works, replace
keyboard.
4If mouse does not work in any ADB port, replace mouse.
1Remove extra system files on hard drive.
2Clear parameter RAM. Hold down <Command> <Option> <P>
<R> during startup but before “Welcome to Macintosh”
appears.
3If mouse was connected to keyboard, connect mouse to rear
ADB port and disconnect keyboard. If mouse works, replace
keyboard.
4If mouse does not work in any ADB port, replace mouse.
5Replace logic board. Retain customer’s SIMMs.
TroubleshootingSymptom Charts/Peripherals - 11
No response to any
key on keyboard
Known-good
ImageWriter or
ImageWriter II does
not print
1Make sure System is version 7.0.1 (or later) for Macintosh
Performa 400 or version 7.1 or later for other Performa
400 Series computers.
2Check keyboard connection to ADB port.
3Replace keyboard cable.
4Replace keyboard.
5Replace logic board. Retain customer’s SIMMs.
1Make sure that Chooser and Control Panel settings are
correct.
2Make sure System is version 7.0.1 (or later) for Macintosh
Performa 400 or version 7.1 or later for other Performa
Refer to Adjustments section in appropriate Monitor manual for
horizontal size (width) adjustment.
TroubleshootingSymptom Charts/Miscellaneous - 16
System hangs or
crashes
System doesn’t
recognize more than
10 MB of RAM
1Reinstall system software.
2Be sure SCSI devices are properly connected.
3If using an older LC Ethernet card, disable virtual memory.
4Upgrade the ROMs on the Ethernet card.
5Replace hard drive.
6Replace logic board.
Although you can install up to 12 MB of RAM in Performa 400/
405/410/430 computers, 10 MB is the maximum amount of
RAM that the system recognizes.
K
Service Source
T ak e Apart
Macintosh Performa 400 Series
Take ApartCover - 1
Cover
No preliminary steps are
required before you begin
this procedure.
1Remove the case screw if
one is present.
2Lift the tabs at the back
of the lid. Lift the cover
straight up.
Take ApartHard Drive - 2
Hard Drive
Before you begin, remove
Hard Drive
the cover.
Caution:
precautions in Bulletins/
Safety.
Review the ESD
Take ApartHard Drive - 3
Hard Drive
Power Cable
Hard
Drive
Power
Connector
Hard Drive
Data Cable
1Release the locking tab
and disconnect the hard
drive power cable from
the connector on the
logic board.
2Disconnect the hard
drive data cable from the
connector on the logic
board.
Hard Drive
Cable Connector
Take ApartHard Drive - 4
3Release the two plastic
latches on one side of the
hard drive and lift the
drive slightly. Repeat on
the other side of the
drive and remove the
drive (with carrier)
from the computer.
Replacement Note:
information on removing the
hard drive from the carrier
and returning drives,
cables, and carriers to
Apple, refer to “Additional
Procedures” in the Hard
Drives manual.
For
Take ApartFan - 5
Fan
Before you begin, remove
the cover.
Fan
Caution:
precautions in Bulletins/
Safety.
Review the ESD
Take ApartFan - 6
Disconnect the fan cable
from the fan connector on
the logic board.
1Release the plastic
Fan Cable
latches and lift the fan
from the case.
Fan
Connector
Latch
Latch
Replacement Caution:
Be
sure to install the fan with
the logo side down, or the fan
may damage the computer.
Take ApartSpeaker - 7
Speaker
Before you begin, remove
Speaker
the following:
• Cover
• Hard drive
Caution:
precautions in Bulletins/
Safety.
Review the ESD
Take ApartSpeaker - 8
1Disconnect the speaker
cable from the speaker
connector on the logic
board.
Speaker Cable
2Release the plastic
latches and lift the
speaker from the case.
Speaker
Connector
Latch
Speaker
Latch
Replacement Note:
Before
reconnecting the speaker
cable, thread it through the
top two brackets that hold
the hard drive in place.
Take ApartFloppy Drive - 9
Floppy Drive
Before you begin, remove
Floppy Drive
the cover.
Caution:
precautions in Bulletins/
Safety.
Review the ESD
Take ApartFloppy Drive - 10
1Disconnect the floppy
drive cable from the
connector on the logic
board.
Latch
Floppy
Drive
2Release the two latches
at the rear of the floppy
drive and remove the
drive from the case.
Floppy Drive
Connector
Latch
Replacement Note:
Before
you install a replacement
1.4 MB SuperDrive, you
must remove the clear
plastic dust shield, if
present.
Take ApartFloppy Drive - 11
Replacement Note:
encounter either an Apple
SuperDrive or a manual
eject floppy drive in some
models. Replace floppy
drives like for like.
You may
Take ApartPower Supply - 12
Power Supply
Before you begin, remove
the cover.
Power Supply
Caution:
precautions in Bulletins/
Safety.
Review the ESD
Take ApartPower Supply - 13
1Disconnect the power
supply cable from the
connector on the logic
board.
Power
Supply
Cable
Power
Supply
Connector
2Release the two latches
that secure the front end
of the power supply to
the bottom case, and lift
the power supply out of
the case.
Take ApartLogic Board - 14
Logic Board
Before you begin, remove
the following:
• Coverover
• Fan
Logic Board
Caution:
precautions in Bulletins/
Safety.
Review the ESD
Take ApartLogic Board - 15
1Disconnect the following
Power Supply Cable
cable connectors from
the logic board:
Floppy Drive
Cable
• Hard drive power
cable
• Hard drive data cable
Fan Cable
Speaker Cable
• Floppy drive cable
• Power supply cable
• Fan cable
• Speaker cable
Hard Drive
Data Cable
2Remove the expansion
card (if installed).
Hard Drive
Power Cable
Expansion
Connector
Expansion Card
Take ApartLogic Board - 16
Important:
be sure the power on/off
button clears the rear panel
before you remove the logic
board. While lifting the
board, do not touch any
components or connectors on
the back of the logic board.
(The oil from your skin can
harm the connectors.)
In the next step,
Take ApartLogic Board - 17
3
Caution:
Using your
forefingers, spread the
two latches that secure
the logic board to the
bottom case. At the same
Latch
time, using your right
thumb, push on the
expansion connector and
slide the logic board
toward the front of the
case.
Latch
Expansion Connector
Take ApartLogic Board - 18
4Gently lift the board
from the case.
Replacement Note:
the SIMMs from the
defective logic board and
install them on the
replacement logic board.
Remove
K
Service Source
Upgrades
Macintosh Performa 400 Series
UpgradesMacintosh Processor Upgrade - 1
Macintosh
Macintosh Processor Upgrade
(including 256K Cache Card)
Processor Upgrade
Before you begin, remove
the following:
• I/O door
• Logic board
• Card in the PDS slot (if
any)
Caution:
precautions in Bulletins/
Safety.
Review the ESD
UpgradesMacintosh Processor Upgrade - 2
Note:
The Macintosh
Processor Upgrade kit
allows 68LC040 computers
to switch between a
PowerPC 601 processor
and a 68LC040 processor.
The upgrade board includes
the PowerPC 601 processor
on board and a socket to
accept the customer’s
68LC040 processor.
Note:
Refer to the Macintosh
Processor Upgrade manual
under the Power Macintosh
menu for information about
specifications and
troubleshooting.
UpgradesMacintosh Processor Upgrade - 3
Note:
Macintosh Processor
Upgrade with
256K Cache Card
Hook-and-Loop
Fasteners
The Macintosh
Processor Upgrade comes
packaged with the Macintosh
Processor Upgrade board,
256K cache card, 040 heat
sink, and hook-and-loop
fasteners. If you need to
040 Heat
Sink
order service replacement
parts, order the parts
separately.
Note:
To install the upgrade,
you will need a processor
removal tool. Order the
removal tool as a separate
256K Cache
Card
Spacer
Processor Removal Tool
service part.
UpgradesMacintosh Processor Upgrade - 4
Note:
The cache card comes
installed on the upgrade
board.
UpgradesMacintosh Processor Upgrade - 5
Installation Procedure
Overview
There are three basic steps
to installing the Macintosh
Processor Upgrade on
Performa 470 series
computers.
• Remove the 68LC040
processor from the
customer's logic board
• Install the 68LC040
processor on the upgrade
board
• Install the upgrade board
on the logic board
Detailed procedures follow.
UpgradesMacintosh Processor Upgrade - 6
Remove the 68LC040
Processor from the Logic
Board
1Locate the 68LC040
processor on the logic
board.
68LC040
Processor
UpgradesMacintosh Processor Upgrade - 7
Processor
Removal Tool
Processor
Processor Socket
2Position the teeth of the
processor removal tool
in the groove between
the processor and the
logic board socket.
Note:
This graphic
shows the proper way to
remove any 68LC040
chip from its logic
board. Your logic board
may differ somewhat
from this graphic.
UpgradesMacintosh Processor Upgrade - 8
Caution:
up on the handle of the
processor removal tool.
Pressing down could
damage components on
the logic board.
Caution:
side of the processor
only slightly to avoid
bending the pins.
3Gently lift up the
processor removal tool
handle and pry up each
side of the processor
from the socket.
4Remove the processor.
Be sure to lift
Pry up each
UpgradesMacintosh Processor Upgrade - 9
Install the 68LC040
Processor on the Upgrade
Board
Alignment Corners
Spacer
68LC040 Processor
Note:
The alignment corner
of the 68LC040 processor is
missing one pin. The
alignment corner of the
spacer is missing a pin hole.
1Position the spacer
alignment corner over
the 68LC040 processor
alignment corner
2Place the spacer on the
processor.
UpgradesMacintosh Processor Upgrade - 10
3
Caution:
Forcing the
68LC040 processor
connector pins into the
socket could damage the
pins. If the processor
resists installation,
check the pin alignment.
68LC040
Caution:
Place the
upgrade board on a firm
even surface to avoid
bending the upgrade
board when pressing the
processor into the
socket.
UpgradesMacintosh Processor Upgrade - 11
Caution:
thumbs to evenly
distribute the pressure
as you press the
processor into the
socket.
4Hold the processor and
spacer together and
position the spacer
alignment corner over
the upgrade socket
alignment corner.
5Press the processor
connector pins into the
socket until you hear a
“snap.”
Use two
UpgradesMacintosh Processor Upgrade - 12
Note:
On a correctly
installed 040 processor, a
very small gap separates the
040 Processor
040 chip from the metal
spacer. A larger gap caused
by the board barrel sockets
separates the upgrade board
and the spacer.
Spacer
Small
Gap
Barrel
Sockets
UpgradesMacintosh Processor Upgrade - 13
6Peel the paper from the
back of the heat sink and
install the heat sink on
the processor.
040 Heat Sink
Note:
Make sure the
040 heat sink is aligned
with the sides of the
processor.
68LC040
Processor
UpgradesMacintosh Processor Upgrade - 14
Install the Upgrade Board
Note:
The next step explains
how to prepare the logic
board to accept the upgrade
board.
Caution:
the bottom of the Performa
470 series logic boards flex
easily. Do not apply heavy
pressure to the board or you
may bend the logic board.
The EMI clips on
UpgradesMacintosh Processor Upgrade - 15
1Place a piece of
antistatic foam directly
under the processor
socket on the bottom
side of the logic board.
Antistatic
Foam
Logic
Board,
Bottom
Side
Note:
This step helps
prevent the logic board
from bending when you
apply pressure in the
next few steps.
EMI Clip
UpgradesMacintosh Processor Upgrade - 16
2
Caution:
Forcing the
upgrade board connector
pins into the logic board
PowerPC 601Alignment Corner
socket could damage the
pins. If the connector
resists installation,
check the pin alignment.
Position the upgrade
connector alignment
corner over the logic
board socket alignment
corner.
3Carefully align the pins
Logic Board Socket Alignment Corner
along all sides of the
processor and socket.
UpgradesMacintosh Processor Upgrade - 17
4Firmly press the
connector pins into the
logic board socket.
Note:
To install the
software, refer to the
Macintosh Processor
Upgrade Owner’s Guide.
UpgradesMacintosh Processor Upgrade - 18
Logic Board and Upgrade
Board Returns
Return the upgrade and
logic boards to their original
conditions before sending
them to Apple. Be sure to
remove the upgrade board
from the logic board and
reinstall the 68LC040
processor on the logic board.
Replacement Caution:
avoid bending any pins when
removing the 68LC040
processor, pry up each side
only slightly.
To
K
Service Source
Additional Procedures
Macintosh Performa 400 Series
Additional ProceduresBattery Verification - 1
Battery
Verification
Before you begin, remove
the cover.
Battery
Caution:
precautions in Bulletins/
Safety.
±
discarded improperly, the
lithium battery in the
computer could explode.
Review battery handling and
disposal instructions in
Bulletins/Safety.
Review the ESD
Warning:
If handled or
Additional ProceduresBattery Verification - 2
1Set the voltmeter to the
10 volts DC scale.
2Hold the positive probe
of the voltmeter to the
Positive
Probe
positive end of the
battery and the negative
probe to the negative
Negative
Probe
end of the battery.
3If the battery voltage is
below 3.0 volts, replace
the battery. Refer to
“Battery Replacement”
in this chapter.
Additional ProceduresBattery Replacement - 3
Battery
Replacement
Before you begin, remove
the cover.
Battery
Caution:
precautions in Bulletins/
Safety.
±
discarded improperly, the
lithium battery in the
computer could explode.
Review battery handling and
disposal instructions in
Bulletins/Safety.
Review the ESD
Warning:
If handled or
Additional ProceduresBattery Replacement - 4
1Insert a small flat-
blade screwdriver into
the top of the holder and
gently push the
screwdriver down until
the side tab pushes out.
2Repeat on the other end
and remove the cover
from the holder.
Additional ProceduresBattery Replacement - 5
3Grasp the battery and
remove it from the
holder.
4Return the battery to
Apple for proper
disposal. For battery
packaging and labeling
information, refer to the
instructions in
Bulletins/Safety.