Aastra Telecom 9316CW User Manual

9316CW Installation and User Guide

9316CW Important Tips

‰ Wait for at least two rings to allow the phone to identify a caller and

display the caller’s name and/or number. You will have to subscribe to a Calling Line Identiﬁcation service to take advantage of this feature.

‰ The 9316CW is able to make and receive calls even during a power

failure. Features such as the display and memory keys will not work without power.

‰ To call back local calls fr om the Callers List, be sur e to r emove the ar ea

code.

‰ To use the Call Waiting Identiﬁcation feature, you must subscribe to a

Call Waiting Identiﬁcation service from your local telephone company.

‰ Some memory keys may be factory pre-programmed, and cannot be

programmed by the user.

Remember that there is a 24 digit limit on numbers and a 16 c haracter limit on names stored in the Directory.

-2

Table of Contents

Introduction 1 Key Descriptions 2 The Set Options list 3 Basic Installation 4

Connecting the handset cord 4 Connecting the line cord 4 Connecting an optional fax

machine or modem 4 Connecting the power adaptor 4 Checking your telephone 5 Desk Mounting 5 Optional Wall Mounting 5 Adjusting the Display 5 The Set Options Key 5

Basic Features 6

Making a call 6 Answering a call 6 Making a Handsfree call 7 Putting a call on mute 7 Using the Redial List 7 Super Call Waiting Identiﬁcation SuperFlash 9 Turning the display of Call Waiting

Identiﬁcation on or off 10 Changing the display language 10 Setting the date and time 10 Turning the ringer on or off 11 Setting ring tone and ringer volume 11 Controlling the ringer volume 11 Controlling the receiver volume 11 Controlling the speaker volume 11

Directory 12

Saving numbers and names to the

Directory 12 Saving an active call into Directory 12 Saving a memory key entry to the

Directory 13 Entering Names 13 Making a call from the Directory 13 Finding items in the Directory 14 Editing in the Directory 14 Deleting items from the Directory 14

= 8

Making a call from the Callers List 15 Editing in the Callers List 16 Saving Callers List numbers to the

Directory or a Memory key 16

Deleting from the Callers List 17

Memory keys 17

Saving numbers and names in

memory keys 17

Saving from the display into

memory keys 17 Labeling the memory keys 18 Making calls from memory keys 18 Editing memory keys 18 Deleting memory keys 19 Saving features in memory keys 19 Using feature keys 19 Saving a feature and light in

memory keys 20 Using FeatureLight keys 20

Advanced Features 21

Adding a timer key 21 Using the call timer 21 Deleting a timer key 21 Selecting the dial pad mode 21 Entering area codes 22 The Security Numbers feature 23

Display messages and lights 24

The Callers List screen 24 Knowing when you have

a Voice Mail message 24 Clear Message Waiting 24

General display messages 25

Callers List display messages 26 Learning about the lights 27 Set indicator light messages 27 Handsfree indicator light messages 27 Viewing multiple display and light

messages 27

Troubleshooting 28 Index

Callers List 15

Using the Callers List 15 Setting up the Callers List 15 Finding an item in the Callers List 15

Introduction

Thank you for purchasing 9316CW telephone. We think you’ll ﬁnd it’s full of exciting features. With a personal Directory and a Callers list, your new telephone is designed to take full advantage of the latest services offered by your local telephone company.

When you subscribe to services such as Calling Line Identiﬁcation and Call Waiting Identiﬁcation† through your local telephone company, your 9316CW will show you all the caller information you’ll need on its three-line back-lit display. For example, before you even answer a call you’ll know who is calling, even if it’s a Call Waiting call. And Call Waiting Identiﬁcation information can appear on two telephone extensions at the same time so that someone at either extension can initiate the switch to a Call Waiting call. Your telephone will also tell you how many new callers you have.

You can set up a personal Directory in which you can enter up to 50 names and numbers, and your Callers List will log up to 50 incoming calls. The Options List makes it easy for you to personalize your telephone, and the back-lit three-line display provides walkthrough prompting that makes all of the many features and options even easier to customize. Please read on for more information on the many features of your 9316CW.

†

The names of these services may vary from area to area.

Key Descriptions

Moveable display

Light

Left/right arrows

Sliding panel

Down/up arrows

Number card and lens

Handset

Volume bar

Dial pad

Set Options 8 memory keys

Hold

Redial

Dial

Handsfree

Mute

Contrast

The Set Options list

Set Options list

01. Change display language 10

02. Set the time and date 10

03. Select the ring tone 11

04. Add a Timer key 21

05. Select the dial pad mode 21

06. Clear message waiting 24

07. Enter area codes 22

08. Set up the Callers List 15

09. Add Security Number 23

10. Call Waiting Identiﬁcation display on or off 10

page

Note

: Please refer to each section for the default settings for the above options.

Basic Installation

This section explains how to install your 9316CW telephone.

Connecting the handset cord Connecting the line cord

Attach one end of the handset cord to the handset and the other end to the handset jack.

Connecting an optional fax machine or modem

1 2

Attach the line cord to jack number 2 and the other end to the modem or fax machine. This line cord is not supplied with the telephone.

To avoid potential electrical shock hazard to personnel or damage to the telephone, use dures. Speciﬁcally, use only 2 or 4 conductor modular teledapt plug/cords with this product, and an AC transformer that is CSA/UL or CSA-NRTL/C approved Class 2 level C, rated as follows:

For North American Markets mains nominal AC voltage 110-117V,

117VAC, 50/60Hz, 10W and Output: 16VAC 250mA.

For International Markets mains nominal AC voltage 220-240V,

240VAC, 50/60Hz, 10W and Output: 16VAC 250mA. Substitution of non-approved equipment will void the Aastra Telecom Inc., warranty. For more information call 1-800-574-1611.

only the manufacturer-supplied equipment and installation proce-

Attach one end of the line cord to jack number 1 and the other end of the line cord to the wall jack.

Connecting the power adaptor

Attach the power adaptor to the base of the telephone where the warning symbol is marked. Connect the power adaptor into the closest electrical outlet.

Input: 110/

Input: 220/

Checking your telephone

When you plug in your 9316CW, you may see a message asking you to make a language selection. Follow the directions on the display to select a language.

Your telephone also runs a test to ensure that the line cords are connected properly. If the test fails, the display prompts you to check the line cord. Make sure that all connections are fastened securely.

Desk Mounting

Lower the stand into the slots on the base of the telephone, as shown above.

Optional Wall Mounting

Lower the stand into the slots on the base of the telephone, as shown above.

†

Adjusting the Display

Place your 9316CW on a table or hang it on a wall, then adjust the display.

†

We recommend that you use a wall mounting plate which is a vailable through your telephone company. If you are going to wall

mount your 9316CW, use the 20 cm (8”) line cord supplied with your telephone.

Slide the stand back until it clicks into the locked position.

The Set Options Key

Move the sliding panel over to the right to reveal the Set Options key.

Note:

The Ringer Equivalence Number (REN) is 1.4B for the 9316CW telephone. Please see the base of your telephone or the Regulations sheet for more regulatory and safety information.

Basic Features

Making a call

You can use the 9316CW to simply make a regular call, or you can predial a telephone number to ensure it is correct before it is dialed out. Follow the procedures below to mak e a regular or predialed call.

To make a regular call: To make a predialed call:

1. Lift the handset or press

2. Enter the number using the dial pad.

Note

: If you have turned on the live dial pad option, you will not have to lift the handset

or press any buttons after entering the number. Refer to

mode

on page 21.

Answering a call

To answer a call:

1. Lift the handset or press

Calling Line Identiﬁcation information is sent from the telephone company to your 9316CW telephone between the ﬁrst and second ring. Therefore, if you want the telephone number of the incoming call to appear on the display and in the Callers List, you must wait until the information appears on the display before answering the telephone.

1. Enter the number using the dial pad.

2. Lift the handset or press either or

∂

Selecting the dial pad

Putting a call on hold

When you put a call on hold it is important to hang up the handset.

To put a call on hold and take a call off hold:

1. Make or answer a call.

2. Press

3. Hang up the handset.

Note:

To retrieve the call, lift the handset or press either If you don’t retrieve the call within 15 minutes, the call is automatically dropped.

The 9316CW automatically releases the held call when a person on an extension

. The display shows that the call is on hold.

˙ or ©

telephone picks up the call. If you don’t hang up the handset after you have put a call on hold and that call is picked up by someone at another extension, the call is taken off hold but remains connected to your telephone. If this happens, any background noise from your area will be heard by the caller and the person at the other extension.

Making a Handsfree call

You don’t have to use the handset to use your telephone. Instead, you can use Handsfree mode to place a call, or you can switch to Handsfree mode while a call is already in progress.

To dial without picking up the handset:

1. Press

2. Enter the number using the dial pad.

To switch to a Handsfree call:

1. Lift the handset.

2. Enter the number using the dial pad.

3. When the call is answered, press

4. Hang up the handset.

Putting a call on mute

You can turn off the microphone so that the caller cannot hear you but you can still hear the caller. Muting a call only works when you are in Handsfree mode.

To mute a call:

1. Press

2. Without lifting the handset, make a call.

3. To turn the microphone off, press

4. To speak to your caller, press

5. When the call is over, press ®.

caller cannot hear you. The light beside

switch between handsfree and mute.

again. You can hear your caller but your

again. Each time you press

ﬂashes.

, you

Using the Redial List

The Redial List stores the last ﬁve numbers you dialed. When you press

, the last number you called appears on the screen. You can scroll through the list to view the other numbers. Note that if you press

, your telephone automatically dials the last number in the Redial list.

after either lifting the handset or pressing

To make a call from the Redial List:

1. Press

2. Find the number you wish to call by pressing

3. When the number is displayed, lift the handset or press either

. The display shows the last number you dialed.

∂

There may be times when you want to delete the contents of the Redial List. For example, if you have dialed a personal number such as a password or your calling card number, you may not want it to appear in the list where anyone can see it.

To delete the Redial List:

1. Press

2. Press

∑

. twice. The entire Redial List is deleted.

Call Waiting Identiﬁcation

†

The 9316CW is capable of displaying Call Waiting Identiﬁcation information of a second incoming call while you have a call in progress. When you are on a call and you hear the Call Waiting tone, the Call Waiting information is displayed as shown below.

Incoming caller's information

(Caller One) is displayed.

CALLER ONE

555-1234

When you hear the Call Waiting tone, Caller Two's information is displayed.

CALLER TWO

CALLER ONE

555-5678

555-1234

If you decide you want to speak to the new caller , simply press ˚. Y our ﬁrst call will not be disconnected. You may switch between callers as often as you like by pressing ˚. When you press ˚ and see a caller’s Identiﬁcation information but only hear a dial tone, it means the caller has hung up. Your second call will be stored in the Callers List even if it isn’t answered. For more information about stored calls, see Using

the Callers List on page 15. Note: The Call Waiting Identiﬁcation display option must be enabled in order to see the

Call Waiting Identiﬁcation information on the display. Refer to Turning the display of Call Waiting Identiﬁcation on or off on page 10.

Super Call Waiting Identiﬁcation

✝

The Super Call Waiting Identiﬁcation feature allows the 9316CW and one other Super Call Waiting Identiﬁcation compatible telephones to display identiﬁcation information about the second call at the same time as shown below.

Incoming caller's information

(Caller One) is displayed.

Extension telephone picks up and also speaks with Caller One.

CALLER ONE

555-1234

Call Waiting tone sounds and Caller Two's

information is displayed on both extensions.

CALLER TWO

CALLER ONE

555-5678

555-1234

†

You must subscribe to your telephone company for the Call Waiting with Calling Line Identiﬁcation service.

Extension

CALLER TWO

CALLER ONE

555-5678

555-1234

>Extension in use



CALLER ONE

Caller One

555-1234



Extension

>Extension in use

CALLER ONE



555-1234



SuperFlash

†

The SuperFlash feature allows either of two telephone extensions to activate the link to a Call Waiting call. When a person at either extension presses ˚, both extensions switch to and speak with the Call Waiting caller as shown in the diagrams below.

Incoming caller's information

(Caller One) is displayed.

CALLER ONE

555-1234

Call Waiting tone sounds and Caller Two's

information is displayed on both extensions.

CALLER TWO

CALLER ONE

555-5678

555-1234

Both telephones speak to Caller Two

and see the displayed information.

Extension

CALLER ONE

Caller Two

555-1234

Extension

CALLER TWO

CALLER ONE

555-5678

555-1234

Extension telephone picks up

and also speaks with Caller One.

Extension in use

CALLER ONE

555-1234

Extension

Either telephone can press ˚ to speakwith Caller Two.

CALLER ONE 555-1234

Either telephone can press ˚ again to switch back to Caller One.

Calls are not disconnected when you press ˚. If you wish to return to your ﬁrst caller press ˚ again. The 9316CW and one other SuperFlash compatible telephone extension will switch between the two callers each time you press ˚. Once you hav e switched to one caller by pressing ˚, you must wait three seconds before you can switch back to the previous caller . When you press ˚ and see a caller’s Identiﬁcation information but only hear a dial tone, it means that the caller has hung up.

To end a call, ensure you can see that call’s Identiﬁcation information (you may have to press ˚), then press ®.

Note: SuperFlash and Super Call Waiting Identiﬁcation only work with SuperFlash and

Super Call Waiting Identiﬁcation compatible telephones.

†

You must subscribe to your telephone company for the Call Waiting with Calling Line Identiﬁcation service.

Turning the display of Call Waiting Identiﬁcation on or off

You can choose whether or not Call Waiting Identiﬁcation is displayed on your telephone.

To turn Call Waiting Identification on or off:

1. Press the Set Options key.

2. Use ª to scroll to number 10 or press ⁄‚ to go directly to the item.

3. Press • to turn the Call Waiting Identiﬁcation display on or off.

4. Press

®.

Note: Turning the display of Call Waiting Identiﬁcation on or off does not turn the feature

itself on or off. When the Call Waiting display is turned off, you will still hear the Call Waiting tone when a Call Waiting call comes in, but the identiﬁcation information for the Call Waiting caller will not appear on your display screen. Contact your local telephone company to subscribe or unsubscribe to Calling Line Identiﬁcation with Call Waiting Identiﬁcation services.

Changing the display language

For changing business requirements, you may wish to change the language of your display messages and prompts.

To change the display language:

1. Press the Set Options key.

2. Use

3. Press

4. Press

5. Press

6. Press

ª to scroll to number 1 or press ‚⁄ to go directly to the item.

• to change the language. – until the display language you want appears on the display. £ to select the displayed language. ®.

Setting the date and time

If you subscribe to the Calling Line Identiﬁcation service from your telephone company, the date and time are set automatically after you receive your ﬁrst incoming call. If you do not subscribe, you must set the date and time manually.

To set the date and time manually:

1. Press the Set Options key.

2. Use

3. Press

4. Press ®.

ª to scroll to number 2 or press ‚¤to go directly to the item.

• and follow the instructions on the display.

T o resume the automatic date and time setting (if the date and time has been set manually), disconnect the power supply , then re-connect it. After your ﬁrst incoming call, the date and time are automatically set.

Turning the ringer on or off

To turn the ringer on: To turn the ringer off:

1. Press the right side of √. Con-

tinue pressing the right hand side until you reach the desired ring volume.

1. Press the left side of √. Continue pressing the left hand side until the ringer is off.

Ringer is OFF appears on the display.

Note: Do not lift the handset while you are turning the ringer on or off.

Setting the ring tone and ringer volume

You can choose one of four different ring tones and set the ringer volume.

To set the ring tone and volume:

1. Make sure that the ringer is turned on.

2. Press the Set Options key.

3. Use

4. Press

5. Press

6. Press ®.

ª to scroll to number 3 or press ‚‹ to go directly to the item.

• and follow the instructions on the display.

When picking the ring tone, press

√ to adjust the volume.

ß to end when you are satisﬁed with ring tone and ringer volume.

Note: You cannot turn the volume off when you are choosing the ring tone.

Controlling the ringer volume

When the telephone is ringing, you can press the left or right side of the volume bar √ to adjust the ringer volume.

Controlling the receiver volume

When you are on the telephone, you can press the left or right side of the volume bar √ to adjust the receiver volume. When you have completed your call, the receiver volume returns to default.

Controlling the speaker volume

When you are listening through the speaker, you can press the left or right side of the volume bar √ to adjust the speaker volume.

Callers List

†

Using the Callers List

The 9316CW stores up to 50 calls in the Callers List. Your telephone logs the number (and name if available) of the caller , when the y last called, and the number of times they tried to reach you. See Callers List display messages on page 26 for a description of the display messages and icons.

If the telephone number of the incoming call matches a number that you have programmed with a name in a memory key or the Directory, the Callers List shows the name ﬁrst and then the number. You can choose to log either all incoming calls or only unanswered calls in the Callers List.

Setting up the Callers List

You can program the 9316CW to record only unanswered calls or all incoming calls. The default is to record all calls.

To change the Callers List:

1. Press the Set Options key.

2. Use

3. Press

ª to scroll to number 8 or press ‚° to go directly to the item.

• to change the Callers List.

Finding an item in the Callers List

To find items in the Callers List:

1. To see the Callers List heading, press

2. To see the ﬁrst new caller in the list, press To move down and up the list, press If you want to scroll steadily, press and hold

3. To leave the Callers List at any time, press Note: If you are on a call while viewing the Callers List, pressing

≈.

–.

ª.

≈ or ®.

® drops the call.

Making a call from the Callers List

To dial a number in the Callers List:

1. Press

2. Use

3. Lift the handset or press either

4. To end the call, hang up the handset or press

≈.

ª to ﬁnd the number you want to dial.

®.

Note: When you ﬁnish the call, the display returns to the Callers List.

If you call a number from the Callers List and you do not get connected, you may have to edit the number (for example, the number may be long distance and you may have to add “1”). See Editing in the Callers List on page 16.

†

You must subscribe to your telephone company for the Calling Line Identiﬁcation service.

Editing in the Callers List

To edit a number in the Callers List:

1. Press

2. Use ª to ﬁnd the number you want to edit.

3. Press any key on the dial pad to begin editing.

4. To add digits, use the dial pad. To erase one digit to the right of the cursor, press

≈.

‘. To erase one digit to the left of the cursor, press “.

Caution: The Callers List does not save changes. If you plan to call the number again, copy it to the Directory or a memory key.

5. To dial the edited number, lift the handset or press either

T o hav e the Callers List sho w local numbers without the area code and internal numbers as extensions, see Entering area codes on page 22.

To dial back a long distance number in the Callers List:

1. Press

2. Use ª to ﬁnd the item you want to edit.

3. Using the dial pad, press

4. To dial the edited number, lift the handset or press either

5. If you w ant to sav e the n umber to the directory, press

≈.

⁄ and the area code if necessary.

ß. See Sa ving numbers

and names to the Directory on page 12.

Saving Callers List numbers to the Directory or a Memory key

To copy a number from the Callers List to the Directory or to a memory key:

1. Press

2. Use

3. Press

4. Press

5. If no name is display ed, y ou are prompted to enter one . To enter a name, use the dial

6. Press

7. To leave the Callers List at any time, press

≈.

ª to ﬁnd the number you want to copy.

ß. ¢ or the memory key where you want to store the number.

pad. (See Entering Names on page 13.) If you do not want to enter a name, go to step 6.

ß.

≈ or ®.

Deleting from the Callers List

To delete a number in the Callers List: To delete all numbers in the Callers List:

1. Press

2. Use

3. Press

4. To leave the Callers List at any time,

≈. 1. Press ≈.

ª to ﬁnd the item you want

to delete.

∑ twice.

You are still in the Callers List.

≈ or ®.

press

2. Press ∑ twice.

3. To leave the Callers List at any time, press

≈ or ®.

Memory keys

Saving numbers and names in memory keys

You can save the numbers and names of your customers, business associates, or anyone you call frequently in 9316CW’s eight memory keys. You can store more numbers and names in the Directory. See the Directory on page 12 for more information.

To save a number and name:

1. Press

2. Press the desired memory key.

3. Enter the number using the dial pad. You can enter a maximum of 24 digits.

4. Press

5. To skip the name, go to step 6. To enter a name, use the dial pad.

6. Press

7. Label the memory key. (See the diagram on page 18.)

ß.

Note: If you require a pause (for example, between a telephone number and an access code), press

˙ where you want the pause. Each pause is 2 seconds.

ß.

(See Entering Names on page 13.)

ß.

Saving from the display into memory keys

To save from the display:

1. Ensure that a number is on the display. (For example, answer a call or make a call using the dial pad, or use the Redial List or Callers List.)

2. Press

3. Press the desired memory key. If the name was displayed with the number, both are

4. If no name is displayed, you are prompted to enter one. If you do not want to enter a

5. Press

6. Label the memory key. (See the diagram,

ß.

now saved in the memory key.

name, go to step 5. To enter a name, use the dial pad. (See Entering Names on page 13.)

ß.

Labeling the memory keys on page 18.)

Labeling the memory keys

After programming the memory keys, label them with the supplied blank labels and key caps.

†

Making calls from memory keys

To call from a memory key: To predial from a memory key:

1. Lift the handset or press either or

∂.

2. Press the memory key with the number you want to dial out.

1. Press the memory key with the number you want to dial out.

2. Lift the handset or press either

©or ∂.

Note: If the Live dial pad option is turned on, you do not have to lift the handset or press

any other button. Pressing the memory key will automatically dial the number and put the telephone in Handsfree mode.

Editing memory keys

To edit a memory key:

1. To see its contents, press the memory key.

2. Press

3. If you do not want to change the number, go to step 4. To backspace and erase dig-

4. Press

5. If you do not want to change the name, go to step 6. To add letters, use the dial pad.

6. Press

“.

its, press

“. To add digits, use the dial pad.

ß.

(See Entering Names on page 13.) To erase letters, press

ß.

“.

Note: The Live dial pad option must be turned off to edit memory keys. (See Selecting

the dial pad mode on page 21.)

†

Keep key caps and the sliding panel away from small children. These small parts may come of f the telephone if

it is dropped.

Deleting memory keys

To delete a memory key:

1. To see its contents, press the memory key.

2. To erase, press

∑ twice.

Note: The Live dial pad option must be turned off to edit memory keys. (See Selecting

the dial pad mode on page 21.)

Saving features in memory keys

†

For easy access, you can save the feature codes of telephone company services in your memory keys. This works well with network features such as Call Forwarding, Call Screen and Call Return. Some features require an On and Off code in two separate keys, while other features are stored on only one key. The following procedures show you how to save both On and Off codes.

To save a feature On code: To save a feature Off code:

1. Press

2. Press the desired memory key. 2. Press the desired memory key.

3. Enter the telephone company feature

4. Press

5. Enter the feature name using the dial

6. Press

7. Label the memory key. (See the dia-

†Note: Contact your telephone company for the appropriate feature codes.

ß. 1. Press ß.

3. Enter the telephone company feature

codes for turning the feature On.† Read the display to conﬁrm the num-

ber.

code for turning the feature Off.† Read the display to conﬁrm the num-

ber.

ß again. 4. Press ß again.

5. Enter the feature name using the dial

pad. (See Entering Names on page 13.)

ß again. 6. Press ß again.

7. Label the memory key. (See the dia-

gram on page 18.)

Using feature keys

When a memory key is programmed with a feature code, you can use the memory key to activate or deactivate the feature.

To turn a feature on or off:

1. Press the memory key where you stored the desired feature. The display shows the feature name and code.

2. Lift the handset or press either The feature code is dialed out, which turns the feature on or off.

Note: If the Live dial pad option is turned on, you do not have to lift the handset or press

any other button. Pressing the memory key will automatically dial the feature code and put the telephone in Handsfree mode.

†

You must subscribe to your telephone company for Custom Calling Features.

Saving a feature and light in memory keys

You can make the set indicator light come on when you turn a feature on and go off when you turn that same feature off. You can only do this with one feature, and the feature must have separate On and Off codes (such as Call Forwarding).

For example, you may want the light to remind you that you have turned Call Forwarding on. To do this, use one key to turn the indicator light on when you activate the feature. Use the second key to turn the indicator light off when you deactivate that same feature. The following procedure shows you how to program a FeatureLight On and Off key.

To save a FeatureLight On key: To save a FeatureLight Off key:

1. Press

2. To program the light on, press

3. Press the desired memory key. 3. Press the desired memory key.

4. Enter the telephone company feature

5. Press ß. 5. Press

6. Read the display to conﬁrm the num-

7. Label the memory key.

†

Note: Contact your telephone company for the appropriate feature codes.

ß. Do NOT select a mem-

ory key yet.

code for turning the feature on.

ber.

(See the diagram on page 18.)

⁄. 2. To program the light off, press ‚.

†

1. Press ß. Do NOT select a memory key yet.

4. Enter the telephone company feature code for turning the feature off.†

ß.

6. Read the display to conﬁrm the number.

7. Label the memory key. (See the diagram on page 18.)

Using FeatureLight keys

To turn a feature and light on or off:

1. Press the memory key where you stored the FeatureLight. The display shows

2. Lift the handset or press either The feature and light turn on or off. (When the feature and light are on and you are not using the telephone, the display shows

FeatureLight ON or FeatureLight OFF.

Feature ON as a reminder.)

Advanced Features

Adding a timer key

You can program any of the memory keys to be a Timer key.

To add a timer key:

1. Press the Set Options key.

2. Use

3. Press

4. Press a memory key.

5. Press

6. Label the Timer key. (See the diagram on page 18.)

Using the call timer

The timer key is used to time the length of a call.

To show the timer on the display:

1. Make or answer a call. The timer starts running automatically.

2. Once on the call, press the Timer key. The display shows the running time of the call.

3. When the call is over, hang up the handset or press

Note: To show the elapsed time of the most recent call (or last call) when you are not on a

ª to scroll to number 4, or press ‚› to go directly to the item.

• to add a Timer key.

ß.

Press the Timer key to see the date and time.

®. The timer stops counting.

call, press the Timer key.

Deleting a timer key

To delete the timer key:

1. Press the timer key.

2. Press

∑ twice.

Selecting the dial pad mode

When you select the dial pad mode, you are turning the Live dial pad option on or off. With Live dial pad on, the telephone automatically dials out and turns on Handsfree as soon as you press a dial pad key or a memory key. When Live dial pad is off, the telephone is in regular or predial mode. This means after you dial the telephone number you must lift the handset or press either ∂ or © before the telephone number is dialed.

To select the dial pad mode:

1. Press the Set Options key.

2. Use

3. Press

4. Press ®.

ª to scroll to number 5 or press ‚ﬁ to go directly to the item.

• to change the dial pad mode.

Entering area codes

When you enter an area code or preﬁx using this feature, your 9316CW telephone will remove that code or preﬁx from incoming numbers that are logged in the Callers List. For example, if you enter your area code into this option, all calls in your area code will appear in the Callers List with the area code stripped off (the area code will appear in brackets after the number). This may make it easier to identify local calls. You can enter three separate area codes or preﬁxes, each up to seven digits long.

To enter area codes and prefixes:

1. Press the Set Options key.

2. Use

3. Press

4. Enter the area code or preﬁx and press

5. Press ®.

To delete or change an area code or prefix:

1. Press the Set Options key.

2. Use

3. Press

4. Press

5. Press “ to backspace and delete or change the area code or preﬁx.

6. Press

7. Press ®.

ª to scroll to number 7 or press ‚‡ to go directly to the item.

•. ß.

Repeat this step for each area code or preﬁx you want to enter.

ª to scroll to number 7 or press ‚‡ to go directly to the item.

•. The ﬁrst area code is displayed. If this is the number you want to delete or

change, go to step 5.

ß until you see the number you want to change or delete.

ß.

The Security Numbers feature

The 9316CW is equipped with a Security Numbers feature to keep selected numbers private when you dial. When you have entered a secure number using this option, your telephone does not display or store the digits that you dial after that secure number. Instead, the numbers that follow the secure number are replaced with the * symbol on the display. You can secure up to ﬁve 12-digit numbers.

For example, Joe enters 291-9000 as a secure number through the Set Options list. His Voice Mail number is 1234 and his password is 5678. To access his messages, Joe dials 291-9000 1234 5678. Because the Voice Mail number and password follow the secure number, the display shows 291-9000 **** ****, and Joe’s password is not displayed on the screen or stored in the Redial List. For more information on the Redial List, refer to Using the Redial List on page 7.

To enter a security number:

1. Press the Set options key.

2. Use

3. Press •.

4. Using the dial pad, enter the security number.

5. Press ß to end.

6. Press ®.

To delete or change a security number:

1. Press the Set options key.

2. Use

3. Press •.

4. Press ß until you ﬁnd the number you want to change or delete.

5. Press “ to backspace and simply delete the secure number, or delete the

6. Press ß.

7. Press ®.

ª to scroll to number 9 or press ‚· to go directly to the item.

Repeat steps 3 and 4 for each secure number you want to enter.

ª to scroll to number 9 or press ‚· to go directly to the item.

secure number and use the dial pad to enter the changed number.

Display messages and lights

The 9316CW has a back-lit three-line display that uses icons and messages to give you call information.

The Callers List screen

A sample Callers List screen is shown below.

May also read:

The number in the list

The call was answered

Call has been

returned

01 L.E. Steele

555-1440 (403)

AUG 13 12:45

Private name Unknown name

May also read:

Private number Unknown number

The area code 403 has

been stripped off

The caller called

three times

New call

Unanswered call

Answered call

Time and date of call

Call Waiting Identification call

Long distance call

Knowing when you have a Voice Mail message

The 9316CW’s set indicator light lets you know that your Voice Mail system has a message for you. The set indicator light ﬂashes slowly and the display shows Message Wait- ing after your Voice Mail has received a call. Contact your local telephone company to ﬁnd out how you can subscribe to Message Waiting (Voice Mail) services.

Clear Message Waiting

There may be times when Message Waiting appears on the display when there are no more voice messages. You can turn the display message off using the Clear Message Waiting feature.

To clear message waiting:

1. Press the Set Options key.

2. Use

3. Press

ª to scroll to number 6, or press ‚ﬂ to go directly to the item.

• to clear message waiting.

4. Press ®.

Note: This only applies when you subscribe to Voice Mail services from your telephone

company.

General display messages

Message What it means

Check line cord

Directory empty Use SAVE to add

Directory full No changes made

Extension in use

Feature ON

<Forwarded call

Key is locked

Message Waiting

If there is no dial tone, make sure the line cord and handset cord are attached securely.

The Directory remains empty until you add numbers and names to it.

The Directory has a 50 entry limit. If you want to add an item, delete an item you no longer use.

An extension telephone is using the same line that you want to use. Wait until the message disappears before making your call.

The FeatureLight On key has been pressed and the code dialed out. To turn off the feature and the light, press the FeatureLight Off key and lift the handset or press either or

∂.

The call is forwarded from another telephone. The memory key is factory-programmed and cannot be

erased or reprogrammed. Program a different memory key. The caller is calling from outside your local area. Long dis-

tance dialing is required to return the call. Your Voice Mail service has received a call for you. To sub-

scribe to voice mail service contact your telephone company.

Private number or

Private name

Redial list is empty

Ringer is OFF

Unknown name or

Unknown number

XX New Callers

>…xxxxxxxxxxxxxxx …xxxxxxxxxxxxxxxx

The caller has requested that the telephone company not deliver the number or name.

This appears if you press µ before making any calls on your telephone or if power has been interrupted.

The ringer volume is turned off. To turn the ringer ON; without lifting the handset, press the right side of the volume bar.

The name or number is unavailable from the telephone company.

When you are not on the telephone and not in the Callers List, the display shows you how many callers have been added to the list since you last checked it.

The telephone number is longer than the display. The displa y shows

… and 14 or 15 digits of the number depending on

whether the phone is on or off hook. Indicates an incoming call.

Indicates that the phone is off hook. Indicates an incoming Call Waiting call.

Callers List display messages

Message What it means

Callers List is empty

Bumped calls=XX

<Forwarded

Private number or

Private name

Unknown name or Unknown number

MAR 04 3:30pm 2x

…xxxxxxxxxxxxxxx

01√Unknown Name

R Smith 123-456-7890 MAR 04 3:30pm 2x

Your telephone does not record incoming calls until you subscribe to Calling Line Identiﬁcation service. If you do subscribe, you have not received any calls in the list yet or you have deleted all numbers in the Callers List.

XX is the number of old calls automatically removed to make room for incoming new calls in the Callers List. The limit is 50 calls.

The call is forwarded from another location. The caller has called from outside your local area. Long dis-

tance dialing is required to return the call. The caller has requested that the telephone company not

deliver the number or name. The name or number is unavailable from the telephone

company. N means a new call.

… means the number is longer than the display. √means you have returned the call from the Callers List.

Indicates an unanswered call in the Callers List Indicates an answered call in the Callers List Indicates a Call Waiting call in the Callers List 2x means this caller has called twice.

The display shows the date and time of the last call from that caller.

Learning about the lights

The 9316CW’s set indicator light also alerts you when another e xtension is on the line, the telephone rings, a call is on hold, a feature is on, or the ringer is off. There is a small red light beside © to show you the status of handsfree and mute.

Set indicator light messages

Feature Light

Call is on hold Indicator light ﬂashes quickly. Extension in use Set indicator light is on. Feature ON Set indicator light is on. Message Waiting Ringer is OFF Set indicator light is off. Visual Ringing Set indicator light ﬂashes very quickly.

†

You must subscribe to Voice Mail services from your telephone company for this feature to work.

†

Set indicator light ﬂashes slowly.

Handsfree indicator light messages

Feature Light

Call is on Handsfree Handsfree/Mute indicator light is on. Microphone is muted Handsfree/Mute indicator light ﬂashes quickly.

Viewing multiple display and light messages

When you are not using the telephone, several messages can be activ e at an y time, such as date and time, X New Callers, Feature ON, Message Waiting, Ringer is OFF and Check line cord. When more than one of these messages is active, the display shows the most recent message and an arrow beside it (e.g., 1 New Caller ‚). You can view the other messages by pressing ‘. Each time you press ‘, the display shows the next active message and its associated light.

Troubleshooting

The display is in an alternate language. You can change the display language using the Set Options key. See Changing the display language on page 10 for more information.

The cursor does not move when saving in the Directory.

The number or name is too long. Numbers can be no longer than 24 digits and names can be no longer than 16 characters.

You cannot save a Directory number into a memory key.

You cannot save Directory items into memory keys. Once you are in the Directory, ß can only add an item to the Directory.

Callers are not identiﬁed on the display.

Let the telephone ring at least twice before answering. If that does not work, you may not have Calling Line Identiﬁcation service. To subscribe, contact your local telephone company.

The Callers List is empty.

Until you subscribe to Calling Line Identiﬁcation service, your telephone does not record incoming calls.

You cannot dial a number in the Callers List.

The caller may have an unknown number. If there is a number, you may have to edit it before you can dial it.

You cannot hear a caller or be heard.

Make sure the handset cord is inserted securely into the jack and make sure the receiver volume is high enough.

There is no information on the display and the ringer volume is low.

Make sure the power adaptor is connected to a working electrical outlet.

The power is out and the display is blank.

9316CW still operates as a regular telephone during a power failure. Y ou can dial using the dial pad and you can receive calls, but the other keys and the display do not operate until the power is restored.

The display works but you can’t hear a dial tone.

Your telephone lines may be wired differently from the telephone jack. To have a service person correct the wiring, contact your local telephone company.

The telephone wobbles.

Check that the handset cord is placed in the channel between the stand and the telephone. See the illustration on page 5.

You cannot program a memory key.

Some of the memory keys may be factory-programmed. These ke ys are locked and cannot be erased or reprogrammed.

Call Waiting Identiﬁcation information is not being displayed.

Make sure that the Call Waiting Identiﬁcation information option is enabled, and that you have subscribed to a Call Waiting ID

†

service.

You are unable to call back from the Callers List.

The Callers List will record the area code of any call, including local calls. You need to take the area code out when dialing numbers from the Callers List.

How do you answer Call Waiting?

T o answer a Call Waiting call, press ˚. You may have to subscribe to a Call Waiting† service to use this feature.

You can view regular Caller ID information, so why can’t you see who is calling on Call Waiting?

Ensure that the Call Waiting Identiﬁcation option (option 10) is on, and that you have subscribed to a Call Waiting ID

†

service from your telephone company . Also note that you

will not recieve Call Waiting ID when an extension is in use.

†

The actual name for this service may differ in your area. Please consult your local telephone company for

information.

Index

Area codes 22

Call Display

see Calling Line Identification

Call Waiting Identification 8

see also Link turning display of on/off 10

Call Waiting Tone

see Call Waiting Identification

Callers List 6, 15

deleting in 17 dialing long distance 16 display messages 26 editing 16 finding items 15 making a call 15 saving to the Directory 16 setting the list mode 17

Calling from

Callers List 15 Directory 13 memory keys 18

Calling Line Identification 6, 8, 9, 10, 15,

26, 28

Calls 6

Call Waiting 8 holding 6 muting 7 redial list 7

Connecting

fax or modem 4 handset cord 4 line cord 4

power adaptor 4 Contrast key 2 Cords

see Connecting

Date and time 10 Deleting

area codes 22

Directory items 14

items in the callers list 17

memory key 19

Redial list 7

security numbers 23

timer key 21

Dial pad mode

selecting 21

Dialing

long distance 16

Directory 12

deleting items 14 editing 14 entering names 13 finding items 14 key 2 making a call from 13 saving numbers and names 12

Display language

changing 10

Display messages

Callers List 26 general 25

Editing

area codes 22 Callers List 16 Directory items 14 memory keys 18 security number 23

Feature Light keys

saving Feature Light OFF 20 saving Feature Light ON 20 using 20

Handsfree 7 Helpful Hints

See Troubleshooting

Hold

putting a call on hold 6 taking a call off hold 6

Installation 4

Language

see Display language 10 Left arrow key 2 Letters

entering 13 Link

Calling Line Identification 8

key 3 Live Dial Pad mode 21

Index

Long distance 16

Memory keys 17

deleting 19 editing 18 labeling 18 making calls 18 predialing from 18 saving a feature and light 20 saving features 19 saving from the display 17 saving numbers and names 17 trouble shooting 28

Mute 7

Names

entering 13

Options list 3

Pause 2

inserting in a number 17

Redial list 7

making a call 7 Release key 3 Right arrow key 2 Ring tone 11

setting 11

Save key 2 Saving

a number to the Directory 12

feature codes to memory keys 19

Feature In Use light 20

from Callers List to Directory or mem-

ory key 16

to memory keys 17 Scroll key 2 Security Numbers feature 23 Set Options list 3

Timer key 21

adding 21

deleting 21

using 21 Troubleshooting 28

Volume 11

receiver 11 ringer 11 speaker 11 turning the ringer on/off 11

GENERAL INQUIRIES

If you have read the guide and you still ha ve questions, call 1-800-574-1611 in Canada and the USA. In other areas, contact your telephone company.

Aastra Telecom 9316CW User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

9316CW Important Tips

Basic Features 6

Directory 12

Memory keys 17

Advanced Features 21

Display messages and lights 24

General display messages 25

Callers List 15

Introduction

Key Descriptions

The Set Options list

Basic Installation

Connecting the handset cord Connecting the line cord

Connecting an optional fax machine or modem

Connecting the power adaptor

Checking your telephone

Desk Mounting

Optional Wall Mounting

Adjusting the Display

The Set Options Key

Basic Features

Making a call

2. Enter the number using the dial pad.

Answering a call

1. Enter the number using the dial pad.

1. Make or answer a call.

3. Hang up the handset.

Making a Handsfree call

2. Enter the number using the dial pad.

1. Lift the handset.

2. Enter the number using the dial pad.

4. Hang up the handset.

Putting a call on mute

2. Without lifting the handset, make a call.

5. When the call is over, press ®.

Using the Redial List

SuperFlash

1. Press the Set Options key.

2. Use ª to scroll to number 10 or press ⁄‚ to go directly to the item.

Changing the display language

1. Press the Set Options key.

Setting the date and time

1. Press the Set Options key.

4. Press ®.

Turning the ringer on or off

Setting the ring tone and ringer volume

1. Make sure that the ringer is turned on.

2. Press the Set Options key.

6. Press ®.

Controlling the ringer volume

Controlling the receiver volume

Controlling the speaker volume

Directory

Saving numbers and names to the Directory

3. Enter the number using the dial pad.

¢. 2. Press ß.

3. Press ¢. If the name is display ed with the number, both are no w saved in the Directory.

5. Press ß.

Saving an active call into the Directory

1. Answer or make a call.

6. Press ®.

Saving a memory key entry to the Directory

1. Press the desired memory key. Ensure the live dial pad option is turned off.

5. Press ß.

6. Press ®.

Entering Names

Making a call from the Directory

Finding items in the Directory

Editing in the Directory

8. Press ®.

Deleting items from the Directory

Callers List

Using the Callers List

Setting up the Callers List

1. Press the Set Options key.

Finding an item in the Callers List