Aastra 57I User Guide
57i IP Phone
User Guide
Release 2.0
41-001201-00
Rev 01
Aastra Telecom will not accept liability for any damages and/or long
distance charges, which result from unauthorized and/or unlawful
use.
While every effort has been made to ensure accuracy, Aastra Telecom
will not be liable for technical or editorial errors or omissions
contained within this documentation. The information contained
in this documentation is subject to change without notice.
Copyright 2007 Aastra Telecom. www.aastra.com
All Rights Reserved.
Software License Agreement
Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a
personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the
Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution
under the terms of this agreement. These programs are confidential and
proprietary, and are protected as such by copyright law as unpublished
works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. In addition, these confidential
and proprietary programs are works conforming to the requirements of
Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such confidential and proprietary programs and
information and shall not export licensed Software to any country except in
accordance with United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer shall not modify,
copy, reproduce, distribute, transcribe, translate or reduce to electronic
medium or machine readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software
furnished hereunder (whether or not part of firmware), including all copies
thereof, are and shall remain the property of Seller and its Suppliers and
are subject to the terms and conditions of this agreement. All rights
reserved.
Software License Agreement
Customer's use of this software shall be deemed to reflect Customer's
agreement to abide by the terms and conditions contained herein. Removal
or modification of trademarks, copyright notices, logos, etc., or the use of
Software on any Equipment other than that for which it is intended, or any
other material breach of this Agreement, shall automatically terminate this
license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed software
and other confidential or proprietary information of Seller. In no event
shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for loss of business profits,
business interruption, loss of business information, other pecuniary loss, or
consequential damages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such damages.
Model 57i IP Phone User Guide iii
Table of Contents
Software License Agreement..................................................................... iii
About this Guide.......................................................................................... 1
Documentation............................................................................................. 1
Introduction.................................................................................................. 2
Phone Features .......................................................................2
Requirements ..........................................................................2
Installation and Setup.............................................................2
Getting Started............................................................................................. 3
Plugging in and Starting the Phone ........................................3
Network Connected/Network Disconnected ..........................7
Idle Screen ..............................................................................8
Phone Options via the IP Phone UI .......................................12
References ............................................................................13
Phone Options via the Aastra Web UI...................................14
User Password........................................................................................... 18
Using Your Phone...................................................................................... 20
Key Descriptions........................................................................................ 20
Multiple Line and Call Appearances .....................................23
Softkeys...................................................................................................... 24
Softkey Functions .................................................................25
State-Based Softkeys (Bottom Keys only) ...........................26
Softkeys as Line/Call Appearances ......................................28
Softkeys as Speeddials.........................................................31
Softkeys as "Do not Disturb" ................................................35
Softkeys as Busy Lamp Field (BLF) ......................................36
Softkeys as BLF List .............................................................38
Softkeys for Accessing XML Services..................................40
Softkeys as Flash Key...........................................................44
Softkeys as Sprecode ...........................................................45
Static and Softkey Settings for Park/Pickup ........................47
Softkeys as Last Call Return (lcr) (Sylantro Servers only)...53
Softkeys as Services.............................................................55
For more information about Services you can access on your
phone, contact your system administrator........................55
Softkeys as Directory............................................................57
Softkeys as Callers List ........................................................59
Softkeys as an Intercom Key................................................61
Softkeys as an Empty Key ....................................................63
Deleting a Softkey ................................................................64
Restarting your phone............................................................................... 65
Table of Contents
v
Table of Contents
Making Calls............................................................................................... 66
Dialing a Number...................................................................66
Pre-dialing a Number.............................................................66
Using Handsfree Speakerphone............................................................ 67
Using a Headset ...................................................................................... 67
Intercom ................................................................................69
Redial.....................................................................................71
Mute.......................................................................................72
Receiving Calls .......................................................................................... 73
Answering an Incoming Call .................................................73
Sending an Incoming Call to Voicemail................................73
Handling Calls............................................................................................ 74
Placing a Call on Hold ...........................................................74
Transferring Calls..................................................................76
Table of Contents
Conferencing Calls................................................................77
Picking up Calls.....................................................................80
Ending Calls...........................................................................80
Managing Calls .......................................................................................... 81
Directory List.........................................................................81
Callers List ............................................................................88
Call Forwarding .....................................................................93
Missed Calls Indicator ..........................................................96
Voicemail...............................................................................97
Additional Features ................................................................................... 98
Star Codes .............................................................................98
Suppressing DTMF Playback ................................................98
Display DTMF Digits ..............................................................99
Stuttered Dial Tone .............................................................100
Play Call Waiting Tone ........................................................101
Incoming Intercom Calls and Auto-Answer........................102
Using Redial Key for “Last Number Redial” .......................103
Ring Tones and Tone Sets ..................................................104
Time and Date .....................................................................108
Locking and Unlocking the Phone ......................................112
Resetting a User Password ................................................114
Defining an Emergency Dial Plan........................................115
Language...................................................................................................117
Specifying the Language to Use.........................................117
Model 536 and 560 Expansion Modules .................................................119
Troubleshooting Solutions ..................................................................... 121
vi
Table of Contents
Limited Warranty...................................................................................... 125
Appendix A - Time Zone Codes.............................................................. A-1
Table of Contents
vii
About this Guide
This guide explains how to use the basic features of your new 57i phone.
Not all features listed are available by default. Contact your system or
network administrator to find out which features and services are available
to you on your system.
Your system administrator has the ability to customize some features on
this phone. For information on more advanced settings and
configurations, administrators should refer to the Aastra SIP 53i, 55i,
57i, and 57i CT IP Phone Administration Guide.
Documentation
• Aastra 57i IP Phone Installation Guide – Installation and set-up
instructions, general features and functions, and basic options list customization. This Installation Guide is included with the telephone.
• Aastra 57i IP Phone User Guide – Describes the most commonly used
features and functions for an end user.
• Aastra 53i, 55i, 57i, and 57i CT IP Phone Administration Guide –
Describes how to set the 57i phone up on the network and contains
advanced configuration instructions for the 57i. This guide has instructions that are at a user level.
Model 57i IP Phone User Guide 1
About this Guide
Introduction
This 57i IP telephone has all the features of a regular business phone,
allowing you to make and receive calls, transfer, conference and more. The
57i IP telephone provides communications over an IP Network using the
SIP IP telephony protocol.
Phone Features
• 11 line graphical LCD screen (144 x 128 pixels) with white backlight
• 12 multi-functional softkeys
— 6 Top Keys: Programmable static softkeys
(up to 10 programmable functions)
— 6 Bottom Keys: Programmable state-based softkeys
Introduction
• 4 call appearance lines with LEDs
• Supports up to 9 call lines
• Full-duplex speakerphone for handsfree calls
• Headset support (modular connector)
• Built-in-two-port, 10/100 Ethernet switch - lets you share a connection
with your computer.
• Inline power support (based on 802.3af standard) which eliminates
power adapters.
• AC power adapter (included)
•Enhanced busy lamp fields*
•Set paging*
Availability of feature dependant on your phone system or service provider.
*
(up to 20 programmable functions)
Requirements
The 57i IP Phone requires the following environment:
• SIP-based IP PBX system or network installed and running with a SIP
account created for the 57i phone.
• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol
(FTP), Hypertext Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS).
• 802.3af Ethernet/Fast Ethernet LAN
• Category 5/5e straight through cabling
• Power over Ethernet (PoE) inline power injector (optional accessory -
necessary only if your network provides no inline power and if you do
not use the IP Phone’s power adapter).
Installation and Setup
If your system administrator has not already setup your 57i phone, please
refer to the Aastra 57i Installation Guide for basic installation and
physical setup information. For more advanced administration and
configuration information, system administrators should refer to the
Aastra SIP 53i, 55i, 57i, 57i CT IP Phone Administrators Guide.
2 Model 57i IP Phone User Guide
Getting Started
The 57i must be set up and be configured prior to its first use. This section
describes phone behavior and start up screens you may see when the
phone is first plugged in, or when it is restarted.
Plugging in and Starting the Phone
The 57i automatically begins the start up sequence as soon as it is
connected. The phone goes through this process the first time you plug in
your phone and every time you restart your phone.
The phone displays the following startup screens.
Checking for
Firmware.....
Model 57i IP Phone User Guide 3
Getting Started
DHCP: waiting
for IP...
The 57i phone then checks settings and looks for new configuration and
firmware updates for the phone from a server. If a new update is found, the
phone displays the message “Updating Configuration”. This may take a few
Getting Started
moments while the phone downloads the latest updates.
Updating
configuration.....
Checking for firmware...
Do not unplug the phone!
Note: New updates to your phone can be automatically scheduled from the server.
This is set up on the phone system by your system administrator and should
be scheduled during non-business hours or slow call periods.
Important! Do not unplug or remove power to the phone while it is checking or
installing firmware and configuration information.
4 Model 57i IP Phone User Guide
If language packs were loaded to your phone by your system administrator, the
following screen displays during startup.
Downloading
Language Packs
When the configuration update is complete, the phone displays the following
screens and then displays the Idle screen..
Network
DSP
Getting Started
.
SIP
Model 57i IP Phone User Guide 5
Done
.
Getting Started
Services
Dir
Callers
L1
Sat Jan 1 12:18am
John Smith
Idle Screen
Icom
6 Model 57i IP Phone User Guide
Network Connected/Network Disconnected
If your phone is successful when connecting to the network the following
screen displays before changing to the Idle screen..
Services
Dir
Callers
L1
Network Connected
Sat Jan 1 12:18am
Icom
John Smith
If your phone did not successfully connect to the network, the "Network
Disconnected" prompt appears on the display and the telephone status
light turns on.
Services
Dir
Callers
L1
Network Disconnected
Sat Jan 1 12:18am
Icom
John Smith
Check that the cables are tightly connected to the phone and to the wall
jack. The phone should automatically detect when it is reconnected and
dispalys the "Network Connected" prompt for a few seconds. However, if
changes have been made to your phone’s network settings, you may need
to restart your phone.
For more information about connecting your phone, see the Aastra 55i IP
Phone Installation Guide, the section "Connecting to the Network and to
Power".
Check with your system or network administrator for assistance.
Note: f the phone displays "No Service" you can still use the phone but it is not
registered with the Registrar. For more information about registering your
phone, see your system administrator.
Getting Started
Model 57i IP Phone User Guide 7
Idle Screen
When the phone has successfully updated the configuration and connected
to the network, the phone displays the Idle State screen. The idle screen is
shown whenever your phone is not in use.
Services
Dir
Callers
L1
Sat Jan 1 12:18am
Icom
John Smith
Getting Started
Note: Your system administrator sets up your SIP screen name, line number, and
any other administrative features required. If your name does not display on
the screen, contact your system administrator.
The Idle State screen lists your name (SIP screen name) and day, date, and
time. In the above screen, the "L1" indicates John Smith is configured on
Line 1.
The idle screen also displays the following default softkeys located on the
top left and top right of the screen:
•Services
•Directory
• Callers List
•Intercom
When you lift the handset, the screen displays the default bottom softkeys
of:
•Dial
•Conference
• Transfer.
Services
Dir
Callers
L1
Icom
John Smith
>
Dial
Conf
Xfer
You can configure the 6 top softkeys and the 6 bottom softkeys as required.
8 Model 57i IP Phone User Guide
Reference
For more information about configuring the top default softkeys and all
other softkeys, see "Softkeys" on page 24.
For more information about using all of the default sofkeys (Services,
Directory, Callers List, Intercom, Dial, Conference, and Transfer), see the
following sections:
• "Making Calls" on page 66.
• "Handling Calls" on page 74.
• "Managing Calls" on page 81.
Idle Screen With Softkeys Configured
If you or your administrator have configured softkey functions on your
phone, the labels for those functions display on the screen. For example, in
the following illustration, "Home" was configured as a speeddial key on
the bottom set of softkeys and "Do Not Disturb" (DND) was configured on
the top set of softkeys..
Speedial Softkey
Services
Dir
Callers
L1
Sat Jan 1 12:18am
Home
Icom
DND
More
John Smith
"Do Not Disturb"
Softkey
Idle Screen
You can configure up to 10 functions on the top set of softkeys. If you have
additional functions configured on the top softkeys that do not display on
the main idle screen, a "More" displays at the top right of the screen.
Pressing the More softkey toggles between the first screen and a second
screen of softkeys configured on your phone.
HR
Support
Speedial Softkeys
L1
Sat Jan 1 12:18am
Home
More
John Smith
Getting Started
Idle Screen
Model 57i IP Phone User Guide 9
Idle Screen with Voicemail Messages
The envelope icon displays on the Idle State screen only if you have
new messages waiting. The number next to the envelope indicates how
many new messages you have.
Voicemail Icon
Services
Dir
Callers
1
L1
Sat Jan 1 12:18am
Icom
John Smith
Getting Started
Idle Screen
To access your voicemail messages, use the star codes for your system if a
voicemail softkey has not been configured on your phone. For more
information on your system’s star codes, please refer to the documentation
for the voicemail system you are using.
Screen Display After Picking Up the Handset
When you pickup the handset, the screen displays as follows:
Services
Dir
Callers
L1
>
Dial
Conf
Xfer More
Icom
John Smith
This screen displays the following default softkeys located on the bottom
left of the screen:
•Dial
•Conference
•Transfer
A More softkey also displays at the bottom right of the screen if you have
configured softkeys other than the default softkeys.
10 Model 57i IP Phone User Guide
For example, if you configure a bottom softkey for speeddialing to Home,
and then you pickup the handset, the screen displays the Dial, Conf, and
Xfer default softkeys with a More softkey. You can press the More softkey
to toggle between the first and second screens to display all configured
softkeys. See illustrations below.
Services
Dir
Callers
L1
Sat Jan 1 12:18am
Home
Idle Screen
Note: The bottom set of 6 softkeys map to the current state-based configurable soft-
keys. The top set of 6 softkeys allow you to configure up to 10 functions.
Icom
John Smith
Services
Dir
Callers
L1
Icom
John Smith
>
Dial
Conf
Xfer More
After Handset Pickup
Services
Dir
Callers
L1
Icom
John Smith
>
Home
More
After Pressing "More"
Model 57i IP Phone User Guide 11
Getting Started
Phone Options via the IP Phone UI
You can access specific options for the 57i IP phone using the phone’s user
interface (UI) via the keypad. Pressing the Option button gives you
a list of configurable options.
These options allow you to customize your phone settings.
1Language
2Time and Date
Getting Started
3Tones
4 Clear Msg. Wtg.
5Display
6 Live Dialpad
7Set Audio
8 Call Forward
9Network*
10 SIP Settings*
11 Phone Status
12 User Password
13 Phone Lock
1 Time Server
2 Set Time
3 Time Format
4 Set Date
5 Date Format
6 Time Zone
7 Daylight Savings
1 Set Ring Tone
2 Tone Set
1 Contrast Level
2 Backlight
Audio Mode
Advanced Setting
Headset Mic Volume
Number:
Mode:
No. Rings:
1 Network Status
2 Firmware Version
3 Restart Phone
4 Factory Default*
Note: *The "Network" and "SIP Settings" options are administrator level functions
only, and are not accessible by the user. Under the "Phone Status" option, the
"Factory Default" selection is also an administrator level function only. These
options should only be set up and changed by your system administrator.
12 Model 57i IP Phone User Guide
Using the IP Phone UI
IP Phone UI
1. Press the Options key on the phone to enter the options list.
2. To go to an Option, use and to scroll through the list, or press
the number corresponding to the Option.
3. Press the Show softkey, the button, or press the digit number of the
corresponding option to select an option.
4. Use the softkeys that display for each option to change a selected option.
5. Press the Done button to save the change.
6. Press the button, the button, or the
to exit without saving changes.
N button at any time
References
For more information about customizing your phone using the available
options from the IP Phone UI, see the section "Customizing Your Phone"
in the Aastra 57i Installation Guide.
For more information about administrator options, contact your system
administrator.
Getting Started
Model 57i IP Phone User Guide 13
Phone Options via the Aastra Web UI
In addition to the IP Phone UI options, you can also customize additional
options on the IP Phone using the Aastra Web UI. In order to access your
phone using the Aastra Web UI, you need to know your phone’s IP
address.
Finding Your Phone’s IP Address
IP Phone UI
1. Press to enter the Options List.
2. Use
s to scroll down the list of options to Phone Status and press
Show.
Getting Started
Options List
8.Call Forward
9.Network
10.SIP Settings
11.Phone Status
Show
Done
3. Use
s to scroll to Network Status and press Show.
Phone Status
1.Network Status
2.Firmware Version
3.Reset Phone
4.Factory Default
Show
4. Press IP Addr.
Attr.
LinkStat.
Negotiat.
Speed
Duplex
IP Addr
MAC Addr
14 Model 57i IP Phone User Guide
Port0
Link
Auto
100M
Full
Done
Port1
N/Link
Auto
10M
Half
Done
5. Your phone’s IP Address displays.
IP Address of Phone
192.168.0.100
Done
Using the Aastra Web UI
Aastra Web UI
1. Open your web browser and enter the phone’s IP address or host name
into the address field.
If the browser is using HTTP, the following redirect screen displays, followed by the “Security Alert” window. This process redirects HTTP to
use HTTPS for a more secure connection..
2. Click YES to accept the certificate
3. At the prompt, enter your username and password and click .
Model 57i IP Phone User Guide 15
Getting Started
The Network Status window displays for the IP phone you are accessing.
Note: For a user, the default user name is “user” and the password field is left blank.
The Network Status window displays for the IP phone you are accessing.
Getting Started
4. You can logout of the Aastra Web UI at any time by clicking Log Off.
The following categories display in the side menu of the Aastra Web UI:
Status, Operation, Basic Settings.
Status
The Status section displays the network status and the MAC address of the
IP phone. It also displays hardware and firmware information about the IP
phone. The information in the Network Status window is read-only.
Operation
The Operation section provides the following options:
- User Password - Allows you to change user password
- Phone Lock - Allows you to assign an emergency dial plan to the
phone, lock the phone to prevent any changes to the phone and to
prevent use of the phone, and reset the user password.
- Softkeys and XML - Allows you to configure up to 6 top softkeys and 6
bottom softkeys for a specific function (none, line, speeddial, do not
disturb (DND), Busy Lamp Field (BLF), BLF list, flash, Extensible
Markup Language (XML), flash, sprecode, park, pickup, Last Call
Return (lcr), Directory, Callers List, Conference, and Transfer.) You can
configure up to 10 functions on the top softkeys and up to 20 functions
on the bottom softkeys.
- Directory - Allows you to copy the Callers List and Directory List from
your IP phone to your PC.
- Reset - Allows you to restart the IP phone when required.
- Expansion Modules - Allows you to configure an additional 36
softkeys (with 536EM) or 60 softkeys (with 560EM) if an expansion
module is attached to the phone. If no expansion module is attached,
the following message displays: "No expansion modules are
currently attached".
16 Model 57i IP Phone User Guide
Basic Settings
The Basic Settings section provides the following options:
- Preferences - Allows you to enable/disable the following: static
configuration of park/pickup, suppression of DTMF playback, display
of DTMF digits, the playing of call waiting tone, and stuttered dial tone.
This category also allows you to configure incoming intercom call
settings, ring tones (global and per-line basis), and ring tone sets, time
and date settings, and language settings.
- Call Forward - Allows you to set a phone number destination for
where you want calls forwarded. Call forward can be configured using
a specific mode (off, all, busy, no answer, busy no answer) on a global
or per-line basis.
Model 57i IP Phone User Guide 17
Getting Started
User Password
This category allows you to change the user password for your phone.
Changing your password ensures that only you can alter your phone
settings, and helps keep your system secure. You can change your user
password using the IP Phone UI or the Aastra Web UI.
If you change the password you will need to:
using the IP Phone UI, use that new password to log into
using the Aastra Web UI, use that new password when
Note: Valid values when creating or changing a password are 0 to 4294967295 (inte-
User Password
gers only; symbols and alpha characters are not allowed). Default password is
an empty string "" (field is blank).
IP Phone UI
1. Press on the phone to enter the Options List.
2. Select User Password and press
3. Enter the current user password and press .
4. Enter the new user password and press .
5. Re-enter the new user password and press .
A message, "Password Changed" displays on the screen.
Aastra Web UI
1. Click on Operation->User Password.
the Aastra Web UI.
changing the user password via
the IP Phone UI.
.
18 Model 57i IP Phone User Guide
2. In the "Current Password" field, enter the current user password.
Note: By default, the user name is “user” (all lowercase) and the password field is
left blank.
3. In the "New Password" field, enter the new user password.
4. In the "Password Confirm" field, enter the new user password again.
5. Click to save your changes.
Model 57i IP Phone User Guide 19
User Password
Using Your Phone
The following sections describe the various 57i phone key functions, and
how they help you make and manage your calls and caller information.
Key Descriptions
Using Your Phone
The following table identifies the keys on the key panel of your 57i IP
phone that you can use for handling calls.
Keys Key Description
Goodbye key - Ends an active call. The Goodbye
key also exits an open list, such as the Options List,
without saving changes.
Options key - Accesses options to customize your
phone. Your System Administrator may have
already customized some of your settings. Check
with your System Administrator before changing
the administrator-only options.
Hold key - Places an active call on hold. To retrieve
a held call, press the call appearance button beside
the light that is flashing.
Redial key - Redials up to 100 previously dialed
numbers. Pressing the Redial key twice
simultaneously redials the last dialed number.
Volume control key - Adjusts the volume for the
handset, headset, ringer, and handsfree speaker.
20 Model 57i IP Phone User Guide
Keys Key Description
Line/Call Appearance key - Connects you to a line
or call. The Aastra 57i IP phone supports up to 4
line keys.
Handsfree key - Activates Handsfree for making
and receiving calls without lifting the handset.
When the audio mode option is set, this key is used
to switch between a headset and the handsfree
speakerphone.
Mute key - Mutes the microphone so that your
caller cannot hear you (the light indicator flashes
when the microphone is on mute).
Navigation keys - Pressing the UP and DOWN
arrow keys lets you view different status and text
messages on the LCD display (if there is more than
1 line of status/text messages). These buttons also
let you scroll through menu selections, such as the
Options List.
Pressing the LEFT and RIGHT arrow keys lets you
view the different line/call appearances. While in
the Options List, these keys allow you to exit or
enter the current option. When you are editing
entries on the display, pressing the LEFT arrow key
erases the character on the left; pressing the RIGHT
arrow key sets the option.
Key Descriptions
Model 57i IP Phone User Guide 21
Keys Key Description
Softkeys - 12 softkeys on the 57i IP Phone.
- 6 Top Keys: programmable static softkeys (up to
10 programmable functions)
- 6 Bottom Keys: programmable state-based
softkeys (up to 20 programmable functions)
These keys also perform as follows:
• Callers list key - Accesses the last 200 calls
received.
• Conference key - Begins a conference call with
the active call.
• Xfer Key - Transfers the active call to another
number.
• Directory Key - Displays up to 200 names and
phone numbers (stored in alphabetical order)
Key Descriptions
Note: For more information about programming
the softkeys to perform specific functions, see the
Aastra Model 57i User Guide.
22 Model 57i IP Phone User Guide
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