Zyxel EX3301-T0, DX3301-T0 User's Guide
Default Login Details
User’s Guide
AX/DX/EX/PX Series
Copyright © 2022 Zyxel and/or its affiliates. All Rights Reserved.
LAN IP Address http://192.168.1.1
Login admin
Password See the device label
Version 5.15-5.70 Ed 1, 9/2022
IMPORTANT!
READ CAREFULLY BEFORE USE.
KEEP THIS GUIDE FOR FUTURE REFERENCE.
This is a User’s Guide for a series of products. Not all products support all firmware features. Screenshots
and graphics in this book may differ slightly from your product due to differences in product features or
web configurator brand style. Every effort has been made to ensure that the information in this manual
is accurate.
Related Documentation
•Quick Start Guide
The Quick Start Guide shows how to connect the Zyxel Device.
•More Information
Go to support.zyxel.com to find other information on Zyxel Device
.
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2
Document Conventions
Document Conventions
Warnings and Notes
These are how warnings and notes are shown in this guide.
Warnings tell you about things that could harm you or your Zyxel
Device.
Note: Notes tell you other important information (for example, other things you may need to
configure or helpful tips) or recommendations.
Syntax Conventions
• Product labels, screen names, field labels and field choices are all in bold font.
• A right angle bracket ( > ) within a screen name denotes a mouse click. For example, Network Setting
> Routing > DNS Route means you first click Network Setting in the navigation panel, then the Routing
submenu, and then finally the DNS Route tab to get to that screen.
Icons Used in Figures
Figures in this user guide may use the following generic icons. The Zyxel Device icon is not an exact
representation of your Zyxel Device.
Zyxel Device Generic Router Switch
Server Firewall USB Storage Device
Printer 4G LTE/5G NR Base Station
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Contents Overview
Contents Overview
User’s Guide ......................................................................................................................................18
Introducing the Zyxel Device .............................................................................................................. 19
Hardware ............................................................................................................................................... 29
Web Configurator ................................................................................................................................. 56
Quick Start ............................................................................................................................................. 67
Tutorials .................................................................................................................................................. 70
App Tutorials ........................................................................................................................................ 112
Technical Reference ......................................................................................................................132
Connection Status .............................................................................................................................. 133
Broadband .......................................................................................................................................... 146
Wireless ................................................................................................................................................. 182
Home Networking ............................................................................................................................... 212
Routing ................................................................................................................................................. 236
Quality of Service (QoS) .................................................................................................................... 246
Network Address Translation (NAT) ................................................................................................... 266
DNS ....................................................................................................................................................... 283
IGMP/MLD ........................................................................................................................................... 287
VLAN Group ........................................................................................................................................ 290
Interface Grouping ............................................................................................................................ 293
USB Service .......................................................................................................................................... 300
Firewall ................................................................................................................................................. 306
MAC Filter ............................................................................................................................................ 317
Home Security ..................................................................................................................................... 320
Parental Control ................................................................................................................................. 322
Scheduler Rule .................................................................................................................................... 331
Certificates .......................................................................................................................................... 333
Voice .................................................................................................................................................... 342
Log ....................................................................................................................................................... 359
Traffic Status ....................................................................................................................................... 362
VoIP Status ........................................................................................................................................... 366
ARP Table ............................................................................................................................................ 369
Routing Table ...................................................................................................................................... 371
Multicast Status .................................................................................................................................. 374
xDSL Statistics ....................................................................................................................................... 376
WLAN Station Status ........................................................................................................................... 379
Cellular Statistics ................................................................................................................................ 381
System .................................................................................................................................................. 383
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Contents Overview
User Account ...................................................................................................................................... 384
Remote Management ....................................................................................................................... 387
SNMP .................................................................................................................................................... 391
Time Settings ........................................................................................................................................ 394
Email Notification ................................................................................................................................ 397
Log Setting .......................................................................................................................................... 400
Firmware Upgrade .............................................................................................................................. 404
Backup/Restore .................................................................................................................................. 407
Diagnostic ........................................................................................................................................... 410
Troubleshooting and Appendices .................................................................................................417
Troubleshooting .................................................................................................................................. 418
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Table of Contents
Table of Contents
Document Conventions ... .... ............................................ .... ... .... ............................................ ............3
Contents Overview .............................................................................................................................4
Table of Contents.................................................................................................................................6
Part I: User’s Guide.......................................................................................... 18
Chapter 1
Introducing the Zyxel Device ........................... .... .... ... ............................................. ... .....................19
1.1 Overview ......................................................................................................................................... 19
1.1.1 Multi-Gigabit Ethernet .......................................................................................................... 22
1.2 Example Applications .................................................................................................................... 23
1.2.1 Internet Access ...................................................................................................................... 23
1.2.2 WAN Priority ........................................................................................................................... 24
1.2.3 Dual-Band WiFi ...................................................................................................................... 25
1.2.4 VoIP Applications .................................................................................................................. 26
1.2.5 Zyxel Device’s USB Support .................................................................................................. 26
1.3 Ways to Manage the Zyxel Device .............................................................................................. 28
1.4 Good Habits for Managing the Zyxel Device ............................................................................. 28
Chapter 2
Hardware............................................................................................................................................29
2.1 Hardware ......................................................................................................................................... 29
2.2 LED Indicators Panel ....................................................................................................................... 29
2.2.1 AX7501, EX5501 and PX7501 ................................................................................................29
2.2.2 DX3300-T0, EX3300-T0, EX2210-T0, DX3301-T0 and EX3301-T0 ........................................... 32
2.2.3 DX5301-B2/B3, EX5300-B3 and EX5301-B3 ........................................................................... 35
2.2.4 DX5401-B0 and EX5401-B0 .................................................................................................... 38
2.2.5 EX5600-T1, EX5601-T0 and EX5601-T1 ................................................................................... 40
2.3 Ports Panel ....................................................................................................................................... 43
2.3.1 EX5501, AX7501 and PX7501 ................................................................................................43
2.3.2 DX3300-T0, DX3301-T0, DX5301-B2/B3, DX5401-B0, EX3300-T0/EX2210-T0, EX3301-T0,
EX5300-B3, EX5301-B3 and EX5401-B0 .................................................................................... 44
2.3.3 EX5600-T1, EX5601-T0, and EX5601-T1 .................................................................................. 49
2.3.4 WPS Button ............................................................................................................................. 54
2.3.5 RESET Button ........................................................................................................................... 55
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Table of Contents
Chapter 3
Web Configurator...............................................................................................................................56
3.1 Overview ......................................................................................................................................... 56
3.1.1 Access the Web Configurator ............................................................................................. 56
3.2 Web Configurator Layout .............................................................................................................. 58
3.2.1 Settings Icon .......................................................................................................................... 58
Chapter 4
Quick Start..........................................................................................................................................67
4.1 Overview ......................................................................................................................................... 67
4.2 Quick Start Setup ............................................................................................................................ 67
4.3 Quick Start Setup – Time Zone ....................................................................................................... 67
4.4 Quick Start Setup – Internet Connection ..................................................................................... 68
4.4.1 Successful Internet Connection .......................................................................................... 68
4.4.2 Unsuccessful Internet Connection ...................................................................................... 69
4.5 Quick Start Setup – WiFi ................................................................................................................. 69
4.6 Quick Start Setup – Finish ............................................................................................................... 69
Chapter 5
Tutorials...............................................................................................................................................70
5.1 Overview ......................................................................................................................................... 70
5.2 Wired Network Setup ..................................................................................................................... 70
5.2.1 Setting Up a DSL Connection ..............................................................................................70
5.2.2 Setting Up an Ethernet Connection .................................................................................... 73
5.3 WiFi Network Setup ......................................................................................................................... 75
5.3.1 Changing Security on a WiFi Network ................................................................................ 76
5.3.2 Connecting to the Zyxel Device’s WiFi Network Using WPS ............................................. 78
5.3.3 Setting Up a Guest Network ................................................................................................ 82
5.3.4 Setting Up Two Guest WiFi Networks on Different WiFi Bands .......................................... 86
5.4 USB Applications ............................................................................................................................. 91
5.4.1 File Sharing ............................................................................................................................. 91
5.4.2 Using FTP ................................................................................................................................. 95
5.5 Network Security ............................................................................................................................. 95
5.5.1 Configuring a Firewall Rule .................................................................................................. 95
5.5.2 Parental Control .................................................................................................................... 98
5.5.3 Configuring a MAC Address Filter ..................................................................................... 104
5.6 Internet Calls ................................................................................................................................. 105
5.6.1 Configuring VoIP ................................................................................................................. 105
5.6.2 Adding a SIP Service Provider ........................................................................................... 105
5.6.3 Adding a SIP Account ........................................................................................................ 106
5.6.4 Configuring a Phone .......................................................................................................... 107
5.6.5 Making a VoIP Call ............................................................................................................. 108
5.7 Device Maintenance ................................................................................................................... 109
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Table of Contents
5.7.1 Upgrading the Firmware .................................................................................................... 109
5.7.2 Backing up the Device Configuration .............................................................................. 109
5.7.3 Restoring the Device Configuration ................................................................................. 110
Chapter 6
App Tutorials.....................................................................................................................................112
6.1 Overview ....................................................................................................................................... 112
6.2 What You Can Do ........................................................................................................................ 112
6.3 MPro Mesh Network ..................................................................................................................... 113
6.4 General WiFi Settings .................................................................................................................... 115
6.5 Locations of the Extenders .......................................................................................................... 117
6.6 MPro Mesh Network Setup .......................................................................................................... 118
6.6.1 Setting up an MPro Mesh Router and MPro Mesh Extender with a WiFi Connection . 119
6.6.2 Setting up a non-MPro Mesh Router and MPro Mesh Extender with a Wired Connection
120
6.7 Network Management with the MPro Mesh App .................................................................... 122
6.7.1 Home Screen ....................................................................................................................... 122
6.7.2 Devices Screen .................................................................................................................... 124
6.7.3 WiFi Screen ........................................................................................................................... 126
6.7.4 Account Screen .................................................................................................................. 130
Part II: Technical Reference.........................................................................132
Chapter 7
Connection Status............................................................................................................................133
7.1 Connection Status Overview ...................................................................................................... 133
7.1.1 Connectivity ........................................................................................................................ 133
7.1.2 Icon and Device Name .....................................................................................................135
7.1.3 System Info ........................................................................................................................... 135
7.1.4 WiFi Settings ......................................................................................................................... 138
7.2 Guest WiFi Settings ........................................................................................................................ 139
7.2.1 LAN ....................................................................................................................................... 141
7.3 The Parental Control Screen ....................................................................................................... 142
7.3.1 Create a Parental Control Profile ...................................................................................... 143
Chapter 8
Broadband........................................................................................................................................146
8.1 Overview ....................................................................................................................................... 146
8.1.1 What You Can Do in this Chapter ..................................................................................... 146
8.1.2 What You Need to Know ................................................................................................... 147
8.1.3 Before You Begin ................................................................................................................. 150
8.2 Broadband Settings for DSL Routers ........................................................................................... 150
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Table of Contents
8.2.1 Add or Edit Internet Connection ....................................................................................... 151
8.3 Broadband Settings for Ethernet, AON and PON Routers ....................................................... 159
8.3.1 Add or Edit Internet Connection ....................................................................................... 160
8.4 Cellular Backup ............................................................................................................................ 167
8.5 Broadband Advanced Screen ................................................................................................... 173
8.6 Technical Reference .................................................................................................................... 177
Chapter 9
Wireless.............................................................................................................................................182
9.1 Overview ....................................................................................................................................... 182
9.1.1 What You Can Do in this Chapter ..................................................................................... 182
9.1.2 What You Need to Know ................................................................................................... 182
9.2 Wireless General Settings ............................................................................................................. 183
9.2.1 No Security ........................................................................................................................... 186
9.2.2 More Secure (Recommended) ......................................................................................... 186
9.3 Guest/More AP Screen ................................................................................................................ 188
9.3.1 The Edit Guest/More AP Screen ....................................................................................... 188
9.4 MAC Authentication .................................................................................................................... 191
9.5 WPS ................................................................................................................................................. 192
9.6 WMM .............................................................................................................................................. 194
9.7 Others Screen ............................................................................................................................... 195
9.8 Channel Status .............................................................................................................................. 197
9.9 MESH ................................................................................................................................................................................198
9.10 Technical Reference .................................................................................................................. 201
9.10.1 WiFi Network Overview ..................................................................................................... 201
9.10.2 Additional Wireless Terms ................................................................................................. 203
9.10.3 WiFi Security Overview ...................................................................................................... 203
9.10.4 Signal Problems ................................................................................................................. 205
9.10.5 BSS ....................................................................................................................................... 205
9.10.6 MBSSID ................................................................................................................................ 206
9.10.7 Preamble Type .................................................................................................................. 206
9.10.8 WiFi Protected Setup (WPS) ............................................................................................. 206
Chapter 10
Home Networking............................................................................................................................212
10.1 Overview ..................................................................................................................................... 212
10.1.1 What You Can Do in this Chapter ................................................................................... 212
10.1.2 What You Need To Know ................................................................................................. 212
10.1.3 Before You Begin ............................................................................................................... 214
10.2 LAN Setup .................................................................................................................................... 214
10.3 Static DHCP ................................................................................................................................. 219
10.3.1 Before You Begin ............................................................................................................... 219
10.4 UPnP ............................................................................................................................................. 221
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Table of Contents
10.5 LAN Additional Subnet ............................................................................................................... 222
10.6 STB Vendor ID .............................................................................................................................. 224
10.7 Wake on LAN .............................................................................................................................. 225
10.8 TFTP Server Name ....................................................................................................................... 225
10.9 Technical Reference .................................................................................................................. 226
10.9.1 DHCP Setup ....................................................................................................................... 227
10.9.2 DNS Server Addresses ....................................................................................................... 227
10.9.3 LAN TCP/IP ......................................................................................................................... 227
10.10 Turn on UPnP in Windows 10 Example .................................................................................... 228
10.10.1 Auto-discover Your UPnP-enabled Network Device .................................................. 230
10.11 Web Configurator Easy Access in Windows 10 ..................................................................... 233
Chapter 11
Routing..............................................................................................................................................236
11.1 Overview ..................................................................................................................................... 236
11.2 Configure Static Route .............................................................................................................. 236
11.2.1 Add or Edit Static Route ................................................................................................... 237
11.3 DNS Route .................................................................................................................................... 241
11.3.1 Add or Edit DNS Route ...................................................................................................... 242
11.4 Policy Route ................................................................................................................................ 242
11.4.1 Add or Edit Policy Route ................................................................................................... 243
11.5 RIP Overview ............................................................................................................................... 245
11.5.1 RIP ....................................................................................................................................... 245
Chapter 12
Quality of Service (QoS) ........................................ ..........................................................................246
12.1 QoS Overview ............................................................................................................................. 246
12.1.1 What You Can Do in this Chapter ................................................................................... 246
12.2 What You Need to Know ........................................................................................................... 246
12.3 Quality of Service General Settings .......................................................................................... 248
12.4 Queue Setup ............................................................................................................................... 250
12.4.1 Add a QoS Queue ............................................................................................................ 251
12.5 QoS Classification Setup ............................................................................................................ 252
12.5.1 Add or Edit QoS Class ....................................................................................................... 253
12.6 QoS Shaper Setup ...................................................................................................................... 257
12.6.1 Add or Edit a QoS Shaper ................................................................................................258
12.7 QoS Policer Setup ....................................................................................................................... 259
12.7.1 Add or Edit a QoS Policer ................................................................................................. 259
12.8 Technical Reference .................................................................................................................. 261
Chapter 13
Network Address Translation (NAT)................................................................................................ 266
13.1 Overview ..................................................................................................................................... 266
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Table of Contents
13.1.1 What You Can Do in this Chapter ................................................................................... 266
13.1.2 What You Need To Know ................................................................................................. 266
13.2 Port Forwarding ........................................................................................................................... 267
13.2.1 Port Forwarding ................................................................................................................. 267
13.2.2 Add or Edit Port Forwarding .............................................................................................268
13.3 Port Triggering ............................................................................................................................. 270
13.3.1 Add or Edit Port Triggering Rule ....................................................................................... 272
13.4 DMZ .............................................................................................................................................. 273
13.5 ALG ............................................................................................................................................... 274
13.6 Address Mapping ....................................................................................................................... 275
13.6.1 Address Mapping Screen ................................................................................................ 275
13.6.2 Add New Rule Screen ...................................................................................................... 276
13.7 Sessions ........................................................................................................................................ 278
13.8 Technical Reference .................................................................................................................. 278
13.8.1 NAT Definitions ................................................................................................................... 279
13.8.2 What NAT Does ................................................................................................................. 279
13.8.3 How NAT Works .................................................................................................................. 280
13.8.4 NAT Application ................................................................................................................ 280
Chapter 14
DNS....................................................................................................................................................283
14.1 DNS Overview ............................................................................................................................. 283
14.1.1 What You Can Do in this Chapter ................................................................................... 283
14.1.2 What You Need To Know ................................................................................................. 284
14.2 DNS Entry ..................................................................................................................................... 284
14.2.1 Add or Edit DNS Entry ........................................................................................................ 285
14.3 Dynamic DNS .............................................................................................................................. 285
Chapter 15
IGMP/MLD.........................................................................................................................................287
15.1 IGMP/MLD Overview .................................................................................................................. 287
15.1.1 What You Need To Know ................................................................................................. 287
15.2 The IGMP/MLD Screen ............................................................................................................... 287
Chapter 16
VLAN Group......................................................................................................................................290
16.1 Overview ..................................................................................................................................... 290
16.1.1 What You Can Do in this Chapter ................................................................................... 290
16.2 VLAN Group Settings .................................................................................................................. 291
16.2.1 Add or Edit a VLAN Group ............................................................................................... 291
Chapter 17
Interface Grouping..........................................................................................................................293
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Table of Contents
17.1 Interface Grouping Overview ................................................................................................... 293
17.1.1 What You Can Do in this Chapter ................................................................................... 293
17.2 Interface Grouping .................................................................................................................... 293
17.2.1 Interface Group Configuration ....................................................................................... 294
17.2.2 Interface Grouping Criteria .............................................................................................298
Chapter 18
USB Service......................................................................................................... .... ..........................300
18.1 USB Service Overview ................................................................................................................ 300
18.1.1 What You Can Do in this Chapter ................................................................................... 300
18.1.2 What You Need To Know ................................................................................................. 300
18.1.3 Before You Begin ............................................................................................................... 301
18.2 USB Service .................................................................................................................................. 301
18.2.1 Add New Share ................................................................................................................. 303
18.2.2 Add New User Screen ....................................................................................................... 304
18.3 Media Server ............................................................................................................................... 304
Chapter 19
Firewall..............................................................................................................................................306
19.1 Overview ..................................................................................................................................... 306
19.1.1 What You Need to Know About Firewall ........................................................................ 306
19.2 Firewall ......................................................................................................................................... 307
19.2.1 What You Can Do in this Chapter ................................................................................... 308
19.3 Firewall General Settings ............................................................................................................ 308
19.4 Protocol (Customized Services) ................................................................................................ 309
19.4.1 Add Customized Service ..................................................................................................310
19.5 Access Control (Rules) ............................................................................................................... 310
19.5.1 Add New ACL Rule ........................................................................................................... 311
19.6 DoS ............................................................................................................................................... 313
19.7 Firewall Technical Reference .................................................................................................... 314
19.7.1 Firewall Rules Overview .................................................................................................... 314
19.7.2 Guidelines For Security Enhancement With Your Firewall ............................................ 315
19.7.3 Security Considerations .................................................................................................... 316
Chapter 20
MAC Filter .........................................................................................................................................317
20.1 MAC Filter Overview ................................................................................................................... 317
20.2 MAC Filter .................................................................................................................................... 317
20.2.1 Add New Rule ................................................................................................................... 318
Chapter 21
Home Security..................................................................................................................................320
21.1 Home Security Overview ........................................................................................................... 320
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Table of Contents
21.2 Home Security ............................................................................................................................. 320
Chapter 22
Parental Control...............................................................................................................................322
22.1 Parental Control Overview ........................................................................................................ 322
22.2 Parental Control Schedule ........................................................................................................ 322
22.2.1 Add or Edit a Parental Control Profile ............................................................................. 323
22.2.2 Define a Schedule ............................................................................................................ 324
22.2.3 Parental Control Scheduled Profile ................................................................................. 324
22.3 Parental Control Schedule and URL Filter ................................................................................ 325
22.3.1 Add or Edit a Parental Control Profile ............................................................................. 327
Chapter 23
Scheduler Rule .................................................................................................................................331
23.1 Scheduler Rule Overview .......................................................................................................... 331
23.2 Scheduler Rule Settings .............................................................................................................. 331
23.2.1 Add or Edit a Schedule Rule ............................................................................................ 332
Chapter 24
Certificates .......................................................................................................................................333
24.1 Certificates Overview ................................................................................................................ 333
24.1.1 What You Can Do in this Chapter ................................................................................... 333
24.2 What You Need to Know ........................................................................................................... 333
24.3 Local Certificates ....................................................................................................................... 333
24.3.1 Create Certificate Request ............................................................................................. 335
24.3.2 View Certificate Request ................................................................................................. 335
24.4 Trusted CA ................................................................................................................................... 337
24.5 Import Trusted CA Certificate ................................................................................................... 338
24.6 View Trusted CA Certificate ...................................................................................................... 339
24.7 Certificates Technical Reference ............................................................................................. 339
24.7.1 Verify a Certificate ............................................................................................................ 340
Chapter 25
Voice.................................................................................................................................................342
25.1 Overview ..................................................................................................................................... 342
25.1.1 What You Can Do in this Chapter ................................................................................... 342
25.1.2 What You Need to Know About VoIP ............................................................................. 342
25.2 Before You Begin ........................................................................................................................ 343
25.3 SIP Account ................................................................................................................................. 343
25.3.1 Add or Edit SIP Account ................................................................................................... 344
25.3.2 SIP Account Entry Edit ....................................................................................................... 344
25.4 SIP Service Provider .................................................................................................................... 349
25.4.1 Provider Entry Add or Edit ................................................................................................ 349
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Table of Contents
25.5 Phone ........................................................................................................................................... 353
25.5.1 Phone Device .................................................................................................................... 353
25.5.2 Phone Device Edit ............................................................................................................ 354
25.6 Phone Region ............................................................................................................................. 355
25.7 Call Rule ....................................................................................................................................... 356
25.8 Call History ................................................................................................................................... 357
Chapter 26
Log ..................................... ................................................ ...............................................................359
26.1 Log Overview .............................................................................................................................. 359
26.1.1 What You Can Do in this Chapter ................................................................................... 359
26.1.2 What You Need To Know ................................................................................................. 359
26.2 System Log .................................................................................................................................. 360
26.3 Security Log ................................................................................................................................. 361
Chapter 27
Traffic Status .....................................................................................................................................362
27.1 Traffic Status Overview ............................................................................................................... 362
27.1.1 What You Can Do in this Chapter ................................................................................... 362
27.2 WAN Status .................................................................................................................................. 362
27.3 LAN Status .................................................................................................................................... 364
27.4 NAT Status .................................................................................................................................... 365
Chapter 28
VoIP Status........................................................................................................................................366
28.1 VoIP Status Screen ...................................................................................................................... 366
Chapter 29
ARP Table..........................................................................................................................................369
29.1 ARP Table Overview ................................................................................................................... 369
29.1.1 How ARP Works .................................................................................................................. 369
29.2 ARP Table .................................................................................................................................... 369
Chapter 30
Routing Table....................................................................................................................................371
30.1 Routing Table Overview ............................................................................................................ 371
30.2 Routing Table .............................................................................................................................. 371
Chapter 31
Multicast Status ...............................................................................................................................374
31.1 Multicast Status Overview ......................................................................................................... 374
31.2 The IGMP Status Screen ............................................................................................................. 374
31.3 The MLD Status Screen ............................................................................................................... 375
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Table of Contents
Chapter 32
xDSL Statistics ....................................... ... .... .... ............................................ ... ..................................376
32.1 Overview ..................................................................................................................................... 376
32.2 xDSL Statistics ............................................................................................................................... 376
Chapter 33
WLAN Station Status .........................................................................................................................379
33.1 WLAN Station Status Overview .................................................................................................. 379
Chapter 34
Cellular Statistics .............................................................................................................................381
34.1 Cellular Statistics Overview ........................................................................................................ 381
34.2 Cellular Statistics Settings ........................................................................................................... 381
Chapter 35
System...............................................................................................................................................383
35.1 System Overview ........................................................................................................................ 383
35.2 System .......................................................................................................................................... 383
Chapter 36
User Account.............................................................. ... .... ............................................ ...................384
36.1 User Account Overview ............................................................................................................. 384
36.2 User Account .............................................................................................................................. 384
36.2.1 User Account Add or Edit ................................................................................................. 385
Chapter 37
Remote Management.....................................................................................................................387
37.1 Overview ..................................................................................................................................... 387
37.1.1 What You Can Do in this Chapter ................................................................................... 387
37.2 MGMT Services ............................................................................................................................ 387
37.3 Trust Domain ................................................................................................................................ 389
37.4 Add Trust Domain ....................................................................................................................... 389
Chapter 38
SNMP .................................................................................................................................................391
38.1 Overview ..................................................................................................................................... 391
38.2 SNMP Settings .............................................................................................................................. 392
Chapter 39
Time Settings.....................................................................................................................................394
39.1 Time Settings Overview .............................................................................................................. 394
39.2 Time .............................................................................................................................................. 394
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Table of Contents
Chapter 40
Email Notification.............................................................................................................................397
40.1 Email Notification Overview ...................................................................................................... 397
40.2 Email Notification ........................................................................................................................ 397
40.2.1 E-mail Notification Edit ...................................................................................................... 398
Chapter 41
Log Setting .............................................................................................. .... .....................................400
41.1 Log Setting Overview ................................................................................................................. 400
41.2 Log Setting ................................................................................................................................... 400
41.2.1 Example Email Log ............................................................................................................ 402
Chapter 42
Firmware Upgrade..................................................... ... ............................................. ... .... ...............404
42.1 Overview ..................................................................................................................................... 404
42.2 Firmware Upgrade ...................................................................................................................... 404
Chapter 43
Backup/Restore ...............................................................................................................................407
43.1 Backup/Restore Overview ........................................................................................................ 407
43.2 Backup/Restore .......................................................................................................................... 407
43.3 Reboot ......................................................................................................................................... 409
Chapter 44
Diagnostic.........................................................................................................................................410
44.1 Diagnostic Overview .................................................................................................................. 410
44.1.1 What You Can Do in this Chapter ................................................................................... 410
44.2 What You Need to Know ........................................................................................................... 410
44.3 Ping/TraceRoute/Nslookup Test/ Speed Test .......................................................................... 411
44.4 802.1ag (CFM) ............................................................................................................................ 412
44.5 802.3ah (OAM) ............................................................................................................................ 413
44.6 OAM Ping .................................................................................................................................... 414
Part III: Troubleshooting and Appendices..................................................417
Chapter 45
Troubleshooting................................................................................................................................418
45.1 Overview ..................................................................................................................................... 418
45.2 Power and Hardware Problems ................................................................................................ 418
45.3 Device Access Problems ........................................................................................................... 419
45.4 Internet Problems ........................................................................................................................ 422
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Table of Contents
45.5 WiFi Problems .............................................................................................................................. 423
45.6 USB Problems ............................................................................................................................... 424
45.7 UPnP Problems ............................................................................................................................ 424
Appendix A Customer Support ..................................................................................................... 425
Appendix B Wireless LANs............................................................................................................... 430
Appendix C IPv6.............................................................................................................................. 443
Appendix D Services....................................................................................................................... 449
Appendix E Legal Information ....................................................................................................... 453
Index.................................................................................................................................................460
AX/DX/EX/PX Series User’s Guide
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PART I
User’s Guide
18
CHAPTER 1
Introducing the Zyxel Device
1.1 Overview
The Zyxel Device refers to these models as outlined below.
• AX7501-B0 • EX3300-T0 • EX5501-B0 • PX7501-B0
• DX3300-T0 • EX2210-T0 • EX5600-T1
• DX3301-T0 • EX3301-T0 • EX5601-T0
• DX5301-B2 • EX5300-B3 • EX5601-T1
• DX5301-B3 • EX5301-B3
• DX5401-B0 • EX5401-B0
The AX7501-B0 is an AON (Active Optical Network) while the PX7501-B0 is a PON (Passive Optical
Network) router.
The DX Series are DSL routers, which provide Internet access over telephone lines.
The EX Series are Ethernet gateways/routers that provide Internet access through the Ethernet WAN port
or an SFP port.
The Zyxel Device (referring to all Series models in this User’s Guide) has one USB port that can be
configured as a backup cellular WAN port in case the Ethernet/Fiber/DSL connection has a problem as
well as for file sharing and as a media server. The Zyxel Device also supports WiFi6 that is most suitable in
areas with a high concentration of users. You can schedule WiFi usage using Parental Control.
For Zyxel Devices that support 2.5 Gbps Multi-Gigabit Ethernet (GbE) WAN/LAN ports, the port speeds
are backward compatible with standard Gigabit speed. See Section 1.1.1 on page 22 for more
information on Multi-Gigabit Ethernet. The Zyxel Devices with an SFP port can also provide Internet
access through a Multi-Gigabit GPON WAN connection. See the following table for the features that
your Zyxel Device supports.
The following table describes the feature differences of the Zyxel Device by model.
Table 1 Zyxel Device Comparison Table
AX7501-B0 DX3300-T0 DX3301-T0 DX5301-B2 DX5301-B3 DX5401-B0
WiFi6 Wireless
Standard
2.4G WiFi Y Y Y Y Y Y
5G WiFi Y Y Y Y Y Y
Advanced
Broadband
Parental
Control
Schedule
YYYY Y Y
NNYY Y N
YYYY Y Y
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Chapter 1 Introducing the Zyxel Device
Table 1 Zyxel Device Comparison Table (continued)
AX7501-B0 DX3300-T0 DX3301-T0 DX5301-B2 DX5301-B3 DX5401-B0
Parental
Control
URL Filter
Home Security
URL filter
MPro Mesh
Extender
Support
2.5 Gbe WAN N N N N N N
2.5 Gbe LAN N N N N N N
10 Gbe LAN Y N N N N N
1G AON (SFP) N N N Y N Y
1G Ethernet
(SFP)
2.5G GPON
(SFP)
10G AON (SFP) Y N N N N N
10G Ethernet
(SFP)
10G XGPON
(SFP+)
USB Port for
Cellular
Backup, File
Sharing and
Media Server
DSL Port N Y Y Y Y Y
Phone Port
(VoIP)
Wall Mount Y Y Y Y Y Y
YNNY Y N
NNNN N N
YYYY Y Y
YNNN N N
NNNN N N
YNNN N N
YNNN N N
USB 3.0 USB 2.0 USB 2.0 USB 3.0 USB 3.0 USB 3.0
YNY Y Y Y
Table 2 Zyxel Device Comparison Table
EX3300-T0 EX2210-T0 EX3301-T0 EX5300-B3 EX5301-B3 EX5401-B0 EX5501-B0
WiFi6 Wireless
Standard
2.4G WiFi YYYYYYY
5G WiFi YYYYYYY
Advanced
Broadband
Parental
Control
Schedule
Parental
Control
URL Filter
Home Security
URL filter
YYYYYYY
NNNNNNN
YYYYYYY
NNNY YNY
NNNNNNN
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Chapter 1 Introducing the Zyxel Device
Table 2 Zyxel Device Comparison Table (continued)
EX3300-T0 EX2210-T0 EX3301-T0 EX5300-B3 EX5301-B3 EX5401-B0 EX5501-B0
MPro Mesh
Extender
Support
2.5 Gbe WAN N N N N N N Y
2.5 Gbe LAN N N N N N N Y
10 Gbe LANNNNNNNN
1G AON (SFP)NNNNNYN
1G Ethernet
(SFP)
2.5G GPON
(SFP)
10G AON (SFP)NNNNNNN
10G Ethernet
(SFP)
10G XGPON
(SFP+)
USB Port for
Cellular
Backup, File
Sharing and
Media Server
DSL Port NNNNNNN
Phone Port
(VoIP)
Wall MountYYYYYYY
YYYNNYY
NNNNNNN
NNNNNNN
NNNNNNN
NNNNNNN
USB 2.0USB 2.0USB 2.0USB 3.0USB 3.0USB 3.0USB 3.0
NNYNY YY
Table 3 Zyxel Device Comparison Table
EX5600-T1 EX5601-T0 EX5601-T1 PX7501-B0
WiFi6 Wireless
Standard
2.4G WiFi YYYY
5G WiFi YYYY
Advanced
Broadband
Parental
Control
Schedule
Parental
Control
URL Filter
Home Security
URL filter
MPro Mesh
Extender
Support
2.5 Gbe WAN Y Y Y N
2.5 Gbe LAN Y Y Y N
10 Gbe LAN N N N Y
YYYY
NNNN
YYYY
NNNY
YYYN
YYYY
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Chapter 1 Introducing the Zyxel Device
Table 3 Zyxel Device Comparison Table (continued)
EX5600-T1 EX5601-T0 EX5601-T1 PX7501-B0
1G AON (SFP)NNNN
1G Ethernet
(SFP)
2.5G GPON
(SFP)
10G AON (SFP)NNNN
10G Ethernet
(SFP)
10G XGPON
(SFP+)
USB Port for
Cellular
Backup, File
Sharing and
Media Server
DSL Port NNNN
Phone Port
(VoIP)
Wall MountYYYY
NYNN
NYNN
NNNN
NNNN
USB 3.0 USB 3.0 USB 3.0 USB 3.0
NYYY
Note: For DX3300/3301-T0 and EX3300/3301-T0, the IGMP/MLD settings screen and the
multicast status screen are not available in the web configurator. IGMP/MLD is enabled
by default. The default IGMP version is 3. The default MLD version is 2.
1.1.1 Multi-Gigabit Ethernet
A 2.5 Gigabit Ethernet port supports speeds of 2.5 Gbps if the connected device supports 2.5 Gbps.
While a 10 Gigabit Ethernet port supports speeds of 10 Gbps if the connected device supports 10 Gbps
and a Cat 6a (up to 100 m) or Cat 6 cable (up to 50 m) is used.
Some network devices such as gaming computers, servers, network attached storage (NAS) devices, or
access points may have network cards that are capable of 2.5 Gbps or 5 Gbps connectivity.
If these devices are connected to a 1 Gbps or 10 Gbps Ethernet port, they can only transmit or receive
up to 1 Gbps as speeds of 2.5 Gbps / 10 Gbps cannot be attained. Moreover, if network devices with 2.5
Gbps / 10 Gbps network cards are connected to a 2.5 Gbps / 10 Gbps Ethernet port, you must use Cat
5e / Cat 6A or better Ethernet cables to achieve 2.5 Gbps / 10 Gbps speeds. Most buildings, at the time
of writing, use Cat 5e or Cat 6 Ethernet cables.
Multi-Gigabit Ethernet ports automatically allow connections up to the speed of the connected network
device (100 Mbps (not supported on EX5501-B0), 1 Gbp s, 2.5 Gbps or 5 Gbps), and you just need to use
a Cat 5, Cat 5e or Cat 6 Ethernet cable.
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Chapter 1 Introducing the Zyxel Device
Figure 1 Multi-Gigabit Application
See the following table for the cables required and distance limitation to attain the corresponding
speed.
Table 4 Ethernet Cable Types
CABLE TRANSMISSION SPEED MAXIMUM DISTANCE BANDWIDTH CAPACITY
Category 5 100 Mbps 100 m 100 MHz
Category 5e 1 Gbps / 2.5 Gbps / 5 Gbps 100 m 100 MHz
Category 6 5 Gbps / 10 Gbps 50 m 250 MHz
Category 6a 10 Gbps 100 m 500 MHz
Category 7 10 Gbps 100 m 650 MHz
1.2 Example Applications
This section shows a few examples of using the Zyxel Device in various network environments. Note that
the Zyxel Device in the figure is just an example Zyxel Device and not your actual Zyxel Device.
1.2.1 Internet Access
The AX7501-B0, PX7501-B0, DX5401-B0 and EX5401-B0 provides shared Internet access by connecting a
fiber cable provided by the ISP to the FIBER port. It supports OMCI (ONU Management and Control
Interface) to connect to the ISP’s OLT (Optical Line Terminal).
The DX3300-T0, DX3301-T0, DX5301-B2/B3 and DX5401-B0 provide Internet access by connecting the
WAN port to your ISP through a DSL cable.
The EX3300-T0/EX2210-T0, EX3301-T0, EX5300-B3, EX5301-B3 and EX5401-B0, EX5501-B0 provide Internet
access by connecting the WAN port to your ISP through an Ethernet cable.
The EX5600-T1 and EX5601-T1 provide Internet access by connecting the 2.5G WAN port to a
broadband modem through an Ethernet cable.
The EX5601-T0 provides Internet access by:
• connecting the 2.5G WAN port to your ISP through an Ethernet cable, or
AX/DX/EX/PX Series User’s Guide
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Chapter 1 Introducing the Zyxel Device
• connecting the SFP port to your ISP with an Ethernet or fiber optic cable through an SFP transceiver.
For Zyxel Devices that support both DSL/Ethernet WAN port and SFP port, see Section 1.2.2 on page 24
for WAN connection priority.
Computers can connect to the Zyxel Device’s LAN ports (or wirelessly) and access the Internet
simultaneously.
Figure 2 Zyxel Device’s Internet Access Application
You can also configure Firewall on the Zyxel Device for secure Internet access. When the Firewall is on,
all incoming traffic from the Internet to your network is blocked by default unless it is initiated from your
network. This means that probes from the outside to your network are not allowed, but you can safely
browse the Internet and download files.
Connect the WAN port to the broadband modem or router. This way, you can access the Internet
through an Ethernet connection and use the QoS, Firewall and parental control functions on the Zyxel
Device.
Figure 3 Zyxel Device’s Internet Access Application: Ethernet WAN
1.2.2 WAN Priority
The WAN connection priority is as follows:
1 SFP
2 Ethernet WAN
3 DSL
4 Cellular WAN (3G/4G)
See Section 1.3 on page 28 for more information about Cellular backup.
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1.2.3 Dual-Band WiFi
By default, WiFi is enabled on the Zyxel Device. IEEE 802.11a/b/g/n/ac/ax compliant clients can
wirelessly connect to the Zyxel Device to access network resources.
The Zyxel Device is a dual-band gateway that can use both 2.4G and 5G networks at the same time.
You could use the 2.4 GHz band for regular Internet surfing and downloading while using the 5 GHz
band for time sensitive traffic like high-definition video, music, and gaming.
Figure 4 Dual-Band Application
Chapter 1 Introducing the Zyxel Device
The Zyxel Device is a wireless Access Point (AP) for IEEE 802.11b/g/n/a/ac/ax WiFi clients, such as
notebook computers, iPads, smartphones, and so on. It allows them to connect to the Internet without
having to rely on inconvenient Ethernet cables.
Your Zyxel Device supports WiFi Protected Setup (WPS), which allows you to quickly set up a wireless
network with strong security.
Figure 5 Wireless Access Example
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Chapter 1 Introducing the Zyxel Device
1.2.4 VoIP Applications
The Zyxel Device’s VoIP function allows you to register up to two SIP (Session Initiation Protocol) accounts
and use the Zyxel Device to make and receive VoIP telephone calls. The Zyxel Device sends your call to
a VoIP service provider’s SIP server which forwards the calls to either VoIP or PSTN phones.
Figure 6 VoIP Application
1.2.5 Zyxel Device’s USB Support
The USB port of the Zyxel Device is used for cellular WAN backup, file-sharing, and media server.
Cellular WAN (3G/4G) Backup
Connect a supported cellular USB dongle with an active SIM card to the USB port. This adds a second
WAN interface and allows the Zyxel Device to wirelessly access the Internet via a cellular network. The
cellular WAN connection is a backup in case the DSL/Ethernet/Fiber connection fails.
To set up a cellular connection, click Network > Broadband > Cellular Backup.
To update the supported cellular USB dongle list, download the latest WWAN package from the Zyxel
website and upload it to the Zyxel Device using the Maintenance > Firmware Upgrade screen.
Figure 7 Internet Access Application: Cellular WAN
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Chapter 1 Introducing the Zyxel Device
File Sharing
Use the built-in USB 3.0 port to share files on a USB memory stick or a USB hard drive (A). Use FTP to access
the files on the USB device.
Figure 8 USB File Sharing Application
Media Server
You can also use the Zyxel Device as a media server. This lets anyone on your network play video, music,
and photos from a USB device (A) connected to the Zyxel Device’s USB port (without having to copy
them to another computer).
Figure 9 USB Media Server Application
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Chapter 1 Introducing the Zyxel Device
1.3 Ways to Manage the Zyxel Device
Use any of the following methods to manage the Zyxel Device.
• Web Configurator. This is recommended for management of the Zyxel Device using a (supported)
web browser.
• Simple Network Management Protocol (SNMP). Use to monitor and/or manage the Zyxel Device by
an SNMP manager.
• Secure Shell (SSH), Telnet. Use for troubleshooting the Zyxel Device by qualified personnel.
• FTP. Use FTP for firmware upgrades and configuration backup or restore.
1.4 Good Habits for Managing the Zyxel Device
Do the following things regularly to make the Zyxel Device more secure and to manage the Zyxel
Device more effectively.
• Change the WiFi and Web Configurator passwords. Use a password that is not easy to guess and that
consists of different types of characters, such as numbers and letters.
• Write down the passwords and put it in a safe place.
• Back up the configuration (and make sure you know how to restore it). Restoring an earlier working
configuration may be useful if the device becomes unstable or even crashes. If you forget your
password, you will have to reset the Zyxel Device to its factory default settings. If you backed up an
earlier configuration file, you would not have to totally re-configure the Zyxel Device. You could
simply restore your last configuration.
AX/DX/EX/PX Series User’s Guide
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2.1 Hardware
This section describes the front and rear panels for each model. If your model is not shown here, refer to
the Zyxel Device’s Quick Start Guides to see the product drawings and how to make the hardware
connections.
2.2 LED Indicators Panel
The following shows the Zyxel Device LED indicators panel and the LED behaviors.
None of the LEDs are on if the Zyxel Device is not receiving power.
CHAPTER 2
Hardware
2.2.1 AX7501, EX5501 and PX7501
Figure 10 LED Indicators (AX7501-B0 / PX7501-B0)
Figure 11 LED Indicators (EX5501-B0)
Note: The 2.5G LAN and 2.5G WAN LEDs are only for the Ethernet router. 10G LAN is only for the AON and PON
routers. See Section 1.1 on page 19 for more information.
The following are the LED descriptions for your AX7501 / EX5501 / PX7501.
Table 5 LED Descriptions (AX7501, EX5501 and PX7501)
LED COLOR STATUS DESCRIPTION
POWER Green On The Zyxel Device is receiving power and ready for use.
Blinking The Zyxel Device is self-testing.
Red On The Zyxel Device detected an error while self-testing, or there is a device
malfunction.
Blinking The Zyxel Device is upgrading firmware.
Off The Zyxel Device is not receiving power.
AX/DX/EX/PX Series User’s Guide
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Chapter 2 Hardware
Table 5 LED Descriptions (AX7501, EX5501 and PX7501) (continued)
LED COLOR STATUS DESCRIPTION
2.5G WAN Blue On The Zyxel Device has a successful 2.5 Gbps Ethernet connection on the
WAN.
Green On The Zyxel Device has a successful 1 Gbps Ethernet connection on the WAN.
Off The Zyxel Device does not have an Ethernet connection with the WAN.
The LED will cycle Green > Blue > Off > repeat, when the Zyxel Device has
an unsupported 100 Mbps Ethernet connection on the WAN.
FIBER Green On The FIBER port is connected to the ISP’s ONT and the Zyxel Device is
Blinking The Zyxel Device’s FIBER port is trying to build a PON connection.
Red On The optical power received (the strength of optical signals transmitted on
Off The connection to the ISP’s ONT is down.
INTERNET Green On The Zyxel Device has an IP connection but no traffic.
Blinking The Zyxel Device is sending or receiving IP traffic.
receiving optical signals normally.
the remote optical module) is too low.
Your device has a WAN IP address (either static or assigned by a DHCP
server), PPP negotiation was successfully completed (if used).
Note: For AON and PON routers only; see Section 1.1 on page 19
for more information.
Off There is no Internet connection or the gateway is in Bridge mode.
Red On The Zyxel Device attempted to make an IP connection but failed. Possible
causes are no response from a DHCP server, no PPPoE response, PPPoE
authentication failed.
Blinking The Zyxel Device has an unsupported 100 Mbps Ethernet connection on the
WAN.
Note: For Ethernet routers only, see Section 1.1 on page 19 for more
information.
2.5G LAN
(for the
EX5501 only)
10G LAN (for
AX7501-B0/
PX7501-B0)
LAN1 – 4 Green On The Zyxel Device has a successful 10/100/1000 Mbps Ethernet connection
Green On The Zyxel Device has a successful 2500 Mbps Ethernet connection with a
device on the Local Area Network (LAN) through the 2.5G LAN port.
Blinking The Zyxel Device is sending or receiving data to/from the LAN at 2500 Mbps
through the 2.5G LAN port.
Off The Zyxel Device does not have an Ethernet connection with the LAN
through the 2.5G LAN port.
Green On The Zyxel Device has a successful 10/100/10000 Mbps Ethernet connection
with a device on the Local Area Network (LAN) through the 10G LAN port.
Blinking The Zyxel Device is sending or receiving data to/from the LAN at 10/100/
10000 Mbps through the 10G LAN port.
Off The Zyxel Device does not have an Ethernet connection with the LAN
through the 10G LAN port.
with a device on the Local Area Network (LAN) through the LAN1 – 4 ports.
Blinking The Zyxel Device is sending or receiving data to/from the LAN at 10/100/
1000 Mbps through the LAN1 – 4 ports.
Note: For AON and PON routers only; see Section 1.1 on page 19
for more information.
Off The Zyxel Device does not have an Ethernet connection with the LAN
through the LAN1 – 4 ports.
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