Cable Modem/Router
Cable Modem plus
Dual-band Wireless-AC Router
USER MANUAL
NOTICE
This document contains proprietary information protected by copyright, and this Manual and all the
accompanying hardware, software, and documentation are copyrighted. No part of this document may be
photocopied or reproduced by mechanical, electronic, or other means in any form.
The manufacturer does not warrant that the hardware will work properly in all environments and applications, and
makes no warranty or representation, either expressed or implied, with respect to the quality, performance,
merchantability, or fitness for a particular purpose of the software or documentation. The manufacturer reserves
the right to make changes to the hardware, software, and documentation without obligation to notify any person
or organization of the revision or change.
All brand and product names are the trademarks of their respective owners.
© Copyright 2014 Zoom Telephonics, Inc.
All rights reserved.
Safety Issues & Warnings
SAFETY
This equipment is designed with the utmost care for the safety of those who install and use it.
However, special attention must be paid to the dangers of electric shock and static electricity
when working with electrical equipment. All guidelines of this and of the computer manufacture
must therefore be allowed at all times to ensure the safe use of the equipment.
CAUTION:
• Do not put the cable modem in water.
• Do not use the cable modem outdoors.
• Keep the cable modem in an environment that is between 0°C and 40°C (between 32°F
and 104°F).
• Do not place any object on top of the cable modem since this may cause overheating.
• Do not place the cable modem in a confined space that may cause overheating.
• Do not restrict the flow of air around the cable modem.
• Zoom Telephonics assumes no liability for damage caused by any improper use of the
cable modem.
CONTENTS
CHAPTER 1 GETTING STARTED.....................................................................6
PackageContents............................................................................................................................................6
CHAPTER 2 INSTALLING THE CABLE MODEM/ROUTER............................. 8
CHAPTER 3 CONNECTING DEVICES TO THE CABLE MODEM/ROUTER.. 14
EstablishingyourWirelessNetwork ................................................................................................. 15
ConnectingaWireless‐enabledDevice(includingtheiPhoneorothercellularphones,iPadorother
tablets,theiPodTouch,etc.)totheCableModem/Router............................................................... 17
ConnectingaWindows8.1orWindows8ComputerwithBuilt‐inWirelessCapabilities ............................18
ConnectingaWindows7ComputerwithBuilt‐inWirelessCapabilities........................................... 19
ConnectingaWindowsVistaComputerwithBuilt‐inWirelessCapabilities .................................... 20
ConnectingaWindowsXPComputerwithBuilt‐inWirelessCapabilities.........................................21
ConnectingaMacintoshOSXComputerwithBuilt‐inWirelessCapabilities.................................... 22
ConnectingaComputerwithaWirelessadaptertotheCableModem/Router ............................... 23
UsingWPSasanalternativewaytosetupyourWirelessNetwork .............................................................24
ConnectingAdditionalComputersand/orOtherDevicestotheCableModem/Router’sEthernet/LANports
......................................................................................................................................................................28
CHAPTER 4 CHANGING THE DEFAULT WIRELESS SETTINGS.................29
AboutWirelessSecurity ............................................................................................................................... 29
ChangingyourWirelessNetworkName(SSID)andPre‐SharedKey ............................................................30
SettingUpSecurityUsing WEP .....................................................................................................................32
DisablingSecurity .........................................................................................................................................33
CHAPTER 5 ONLINE GAMING ....................................................................... 34
Gaming .........................................................................................................................................................34
DMZHost............................................................................................................................... .......................35
PortTr igge rs ..................................................................................................................................................37
CHAPTER 6 ADVANCED SETTINGS.............................................................. 40
ChangingDefaultSettings.............................................................................................................................40
AccessingtheZoomConfigurationManager ................................................................................................41
UnderstandingtheConfigurationManagerInterfaceScreens......................................................................42
ConfigurationManagerInterfaceMenus .....................................................................................................43
CHAPTER 7 STATUS PAGE............................................................................ 45
Status............................................................................................................................................................45
CHAPTER 8 WIRELESS SETTINGS...............................................................46
Radio.............................................................................................................................................................46
PrimaryNetwork ..........................................................................................................................................49
GuestNetwork..............................................................................................................................................53
Advanced ......................................................................................................................................................58
WPS ..............................................................................................................................................................60
Bridging ........................................................................................................................................................62
AccessControl ..............................................................................................................................................63
WMM(Wi‐FiMultimedia) ............................................................................................................................66
NeighborAPs ................................................................................................................................................68
CHAPTER 9 BASIC MENU OPTIONS.............................................................70
BasicLANSettings ........................................................................................................................................ 70
DHCP.............................................................................................................................................................72
WANSettings................................................................................................................................................73
MyNetwork..................................................................................................................................................75
CHAPTER 10 ADVANCED MENU OPTIONS.................................................. 77
MACFiltering ................................................................................................................................................77
IPFiltering ....................................................................................................................................................79
PortFiltering.................................................................................................................................................81
PortForwarding ............................................................................................................................................83
PortTr igge rs ..................................................................................................................................................85
DMZHost............................................................................................................................... .......................87
DDNS ............................................................................................................................... .............................89
RIPSetup ......................................................................................................................................................91
Options ............................................................................................................................... ..........................93
CHAPTER 11 FIREWALL MENU OPTIONS.................................................... 96
Basic..............................................................................................................................................................96
EventLog ......................................................................................................................................................97
CHAPTER 12 PARENTAL CONTROL MENU OPTIONS .............................. 103
Basic............................................................................................................................................................103
UserSetup ..................................................................................................................................................106
ToDFilter(TimeofDayFilter) ....................................................................................................................109
EventLog ....................................................................................................................................................111
CHAPTER 13 VPN (VIRTUAL PRIVATE NETWORK) MENU OPTIONS ...... 112
BasicSetting ...............................................................................................................................................112
IPSec ...........................................................................................................................................................114
L2TP/PPTP...................................................................................................................................................120
EventLog ....................................................................................................................................................122
CHAPTER 14 MANAGEMENT MENU OPTIONS.......................................... 123
AdminAccount ...........................................................................................................................................123
RemoteManagement.................................................................................................................................124
SNMPEventLog..........................................................................................................................................125
Diagnostics ............................................................................................................................... ..................127
Backup/RestoreSettings.............................................................................................................................129
CHAPTER 15 CABLE MODEM MENU OPTIONS......................................... 131
CableModemDeviceInformation..............................................................................................................131
Connection .................................................................................................................................................133
Restart/RestoreFactory/Frequencyset......................................................................................................135
APPENDIX A: TROUBLESHOOTING TIPS...................................................136
APPENDIX B: IF YOU NEED HELP .............................................................. 140
APPENDIX C: COMPLIANCE........................................................................ 141
7
1
Getting Started
This User Manual provides instructions for connecting and configuring your Model 5363
Cable Modem/Router and for setting up wireless and wired connections to Model 5363.
This manual also includes details about security, firewalls, VPNs (Virtual Private
Networks), administrative tasks, and troubleshooting.
Most users should use the Quick Start Flyer to install their cable modem. This
User Manual is best used if you need to go beyond the Quick Start Flyer for some
reason.
Package Contents
Your package contains the following items:
• Cable Modem/Router
• Power cube
• Ethernet RJ-45 cable
• Quick Start flyer
Before installing your cable modem, please read this.
You need to connect the cable modem to a cable modem service that uses any of the
popular DOCSIS standards – 3.0, 2.0, or 1.1. If you need to get cable modem service,
please speak with your cable service provider.
Your cable service provider will need to know your modem's MAC ADDRESS, which is
printed on a label on the bottom of your modem. You provide this when you order
cable modem service, or by calling the cable company before or after installing your
modem, or by entering your CM MAC ADDRESS on an account setup web page that
appears when you first connect your cable modem to your provider’s network. Normally
your cable service provider will tell you when to provide the CM MAC address. You may
also be asked for your cable modem's model name and number, which is ZOOM 5363.
If you need the modem's serial number, you can find it near the MAC address on the
bottom label. Below is a guide to some of the chapters of this manual.
6
• If you haven’t already set up your Cable Modem/Router using the Quick Start, go
to
Chapter 2: Installing the Cable Modem/Router.
• If you have already installed your cable modem and want to learn more about
how to connect both wired and wireless computers and other devices to your
Cable Modem/Router go to:
Chapter 3: Connecting Devices to your Cable
Modem/Router.
• Your Cable Modem/Router comes from the factory with a default SSID (Wireless
Network Name), wireless security enabled and a random Pre-Shared Key
(Wireless Password). These default settings for your modem/router are listed on
the bottom label of your cable modem/router. Most users can simply use the
default settings. You may want to change the wireless settings if you are
replacing a wireless router and want to use the same wireless network name and
wireless password as the existing router instead of changing all your wireless
devices to use the Cable Modem/Router’s defaults, or in the unlikely event that
one of the wireless devices only supports WEP security. If you want to make
changes to the default wireless settings, please refer to
Chapter 4: Changing
your Wireless Settings.
• If you are using the Cable Modem/Router for online gaming and need to make
changes to the router’s firewall, please see
Chapter 5: Online Gaming.
• If you are like most users, you will not need to make changes to the Cable
Modem/Router’s advanced settings. If your setup requires you to make changes
to advanced settings, go to
Chapter 6: Advanced Settings.
7
2
Installing the Cable Modem/Router
This chapter provides basic instructions for setting up your cable modem/router. This chapter is
almost identical to the printed Quick Start.
If you are replacing an “old” cable modem, do this:
1 Disconnect the coaxial cable from the old cable modem and connect it to your
Zoom modem. If the coaxial cable has a screw-on connector, turn the connector
clockwise when tightening the cable onto the Zoom cable modem.
2 If there’s an Ethernet cable plugged into the old cable modem, unplug the
Ethernet cable from the old cable modem and plug it into any of the Zoom cable
modem’s LAN jacks.
3 Connect the Zoom power cube between the Zoom cable modem and a live
power jack. DO NOT use your old cable modem’s power cube on your Zoom
cable modem.
4 What you do next depends on your cable modem company. Typically you can
call your cable modem company’s support department and tell them your cable
modem is hooked up. They’ll normally ask for the information mentioned above
in
Before installing your cable modem, please read this. Some cable companies
also let you just open the browser on a computer that’s connected to the Zoom
cable modem. A setup page comes up, and you follow the instructions.
5 Go to Now that your cable modem is connected, do this below.
If this is a first-time cable modem installation (that is, you are NOT
replacing an “old” cable modem), do this:
1 Connect a “live” coaxial cable from your cable service provider to your cable
modem. (If you’re not sure a cable is live, you can see whether you get a good
8
TV signal when that cable is used with a working TV set-top box.) Here are
some ways you can get the live cable:
Coaxial Cable Cable TV Jack
¾ You have a cable TV cable (“coaxial cable”) with a male connector on the
end that isn’t connected to anything. This cable may be coming out of a
wall or connected to a cable TV jack.
¾ There’s a cable TV jack in your wall. You can connect a cable TV “coaxial
cable” between that jack and your cable modem. You may have a coaxial
cable, possibly one that came with a cable modem starter kit from your
cable service provider. If you don’t have a coaxial cable, you can get one
at most electronics stores. You want one with a screw-in male F
connector at each end, with a length that works for your installation.
¾ If you don’t have an available cable TV cable or wall jack, use a coaxial
“T adapter” or “splitter” available from most electronics retailers.
Make sure you get one designed for cable modems and/or cable TV.
These typically have one female IN jack and two female OUT jacks. You
can disconnect a live cable from your TV set-top box and screw it into the
IN jack of the splitter. Then connect one coaxial cable from an OUT jack
to your TV set-top box and another coaxial cable from the other OUT
jack to your cable modem. You can see that this approach uses one
splitter and 2 additional coaxial cables, each of which has male
connectors on each end. Some electronics retailers carry the Zoom
9
Cable Modem Connection Kit which has an excellent splitter and 2
coaxial cables packaged together at a reasonable price. You can also
purchase splitters and coaxial cable separately if you prefer to do that,
perhaps because you need a special length of coaxial cable.
2 Connect the supplied Ethernet cable between any cable modem LAN jack and a
computer’s Ethernet jack. We recommend that you do this even if you later plan
to disconnect this computer. If connecting the Ethernet cable to a computer is
difficult or impossible, you can make a wireless connection as discussed below
in
Connecting your Cable Modem/Router wirelessly to some device.
3 Connect the Zoom power cube between the Zoom cable modem and a live
power jack.
4 What you do next depends on your cable modem company. Typically you can
call your cable modem company’s support department and tell them your cable
modem is hooked up. They’ll normally ask for the information mentioned above
in
Before installing your cable modem please read this. Some cable companies
also let you just open the browser on a computer that’s connected to the Zoom
cable modem. A setup page comes up automatically, and you follow the
instructions.
5 Go to Now that your cable modem is connected, do this below.
10
Now that your cable modem is connected, do this.
When your cable modem first connects to your cable service provider, allow 5 to 30
minutes for the cable modem to connect to the network. The cable modem uses this time
to locate and connect to the appropriate channels for communication. You’ll see the DS
(downstream), US (upstream), and Online modem lights flashing until the Online light
stays steady green to signal success. (Blue US/DS LEDs indicate channel bonding.)
• To check that your cable modem is working, open your browser and go to a
familiar Web site. If it works, congratulations! Installation is complete for a single
PC. For Internet access using a smartphone, tablet, or other wireless device, first
see this chapter’s
Connecting your Cable Modem/Router wirelessly to some
device.
• If you want to connect additional computers or other devices using the
modem/router’s Ethernet/LAN ports, see this chapter’s
Read this only if you are
connecting additional computers and/or other devices to your Cable
Modem/Router’s Ethernet/LAN ports.
• If you are using the Cable Modem/Router for online gaming and need to make
changes to the router’s firewall, please see
Chapter 5: Online Gaming.
• If you are like most users, you will not need to make changes to the Cable
Modem/Router’s advanced settings. If your setup requires you to make
changes to advanced settings, go to
Chapter 6: Advanced Setup.
11
Front Panel LEDs
LIGHT COLOR DESCRIPTION
ON: Power is supplied to the Cable
Power
DS
Receive
Downstrea
m sync
US Send
Upstream
sync
Online
Green
Green or
Blue
Green or
Blue
Green
Modem/Router.
OFF: Power is not supplied to the Cable
Modem/Router.
Blinking: Scanning for downstream channel
Green ON: Synchronized on 1 channel only
Blue ON: Synchronized with more than 1
channel (Downstream Bond mode)
Blinking: Ranging is in progress.
Green: Ranging is complete; operate on 1
channel
Blue: Ranging is complete; operate on more
than 1 channel (Upstream Bond mode)
OFF: Upstream channel is inactive
Blinking: Cable interface is acquiring IP
address, time of day, and configuration
ON: Cable Modem/Router is online
OFF: Cable Modem/Router is offline
Wireless
or WPS
WPS
Button
ON: Wireless is enabled or Pairing
completed successfully
Green or
Orange
OFF: Wireless is not enabled
Orange Blinking: WPS is in discovery
mode (pairing)
Pressing the WPS button initiates a WPS
connection with other wireless devices.
12
Back Panel
LAN 1-4
(Gigabit Ethernet 1-4)
Four 10/100/1000 auto-sensing Ethernet
ports for computers and other devices that
have an Ethernet port.
RESET
Press and hold this recessed button at
least 8 seconds in the unlikely event that
you want to restore the default factory
settings. This button is recessed to
prevent accidental resets of your cable
modem/router.
COAX
Connect your coaxial cable line to this
port.
POWER
Connect the supplied power cube to this
port
13
3
Connecting Devices to the Cable
Modem/Router
This chapter explains how to connect devices (computers, phones, tablets, game
stations, etc.) to the Cable Modem/Router. These devices can be connected either
wirelessly or to one of the Ethernet ports on your Cable Modem/Router.
If you are connecting a computer or other device to an Ethernet LAN port of the Cable
Modem/Router, please go to
the Cable Modem/Router’s Ethernet/LAN ports. If you are connecting one or more Wi-Fi
compatible devices wirelessly to the cable modem/router, please continue below.
Connecting Wi-Fi compatible wireless devices to your Cable
Modem/Router.
Your Cable Modem/Router comes pre-configured wireless settings as discussed below.
Most users should simply use these default settings.
• WPA2-PSK/WPA-PSK security is enabled
• A random Pre-Shared Key (also called a security key or password) is assigned.
The Security Key/Password is printed on the bottom label of your Cable
Modem/Router.
Cable Modem Bottom Label:
Connecting Additional Computers and/or Other Devices to
14
• The default SSID (wireless network name) is assigned as Zoomxxxx (where
xxxx are the last 4 hexadecimal characters of the cable modem CM MAC
address). This SSID is printed on the bottom label of your cable modem/router.
The SSID printed on your bottom label is the for the 2.4 GHz network. The SSID
for the 5 GHz network is Zoomxxxx_5G.
Your Cable Modem/Router is capable of sending and receiving wireless data on both the
2.4GHz frequency band and the 5 GHz frequency band at the same time. Almost all
computers, smartphones, tablets, and other client devices support the 2.4 GHz band,
and some also support the 5 GHz band. A major advantage of the 5 GHz band is that it’s
normally much less crowded with other devices trying to use that band. This is especially
important in areas with lots of wireless devices, such as some cities. To select Model
5363’s 5 GHz network for a client device, pick the network ending in 5G. You may want
to try both SSIDs to see which one gives you better speed and range.
If you want to change these default settings please see
Wireless Settings before connecting your wireless computers or devices. You must use
compatible wireless settings for each computer or device that you want to wirelessly
connect to the Cable Modem/Router, as described below.
Chapter 4, Changing the Default
Establishing your Wireless Network
If all the computers or devices on your network support WPS, you can use WPS to easily
set up your network. Windows 8, 8.1 and 7 support WPS. Non Windows devices typically
have a button called WPS on them if they support WPS. (Note: Apple iPads, iPhones,
and Macintosh computers do not support WPS as of March 2013.) Please see
WPS to set up your Wireless network if you want to use WPS for wireless connections to
your cable modem/router.
If some of the wireless devices do not support WPS, or if you do not know whether they
do support WPS, you can configure each computer or device manually. To do that,
select one of the possibilities for that computer or other device below:
¾ If you have a non-computer wireless device like an iPhone or other cellular phone,
iPad or other tablet, iPod Touch, etc., see the instructions on page 17 for
Wireless-enabled Device to the Cable Modem/Router.
¾ Many newer Windows 8.1, 8, 7, Vista, and XP computers have built-in wireless
networking capabilities and do not require the installation of a wireless component.
If this is the case, you should set up that computer’s wireless connection using the
Windows 8.1 or 8, 7, Vista, or XP connect utility. See the sections below on
connecting
Windows 8.1 or 8 (page 18), Windows 7 (page 19), Vista (page 20), or XP
Using
Connecting a
15
(page 21) computers with built-in wireless capabilities.
¾ If you are using a Macintosh computer see the instructions on page 22 for
Connecting a Macintosh OS X Computer with Built-in Wireless Capabilities.
¾ Some older Windows computers may have built-in wireless networking capabilities,
but not use the Windows 8, 7, Vista, or XP utility to configure wireless networking. If this is
so, set up your computer’s wireless connection using the instructions on page 23 for
Connecting a Computer with a wireless adapter to the Cable Modem/Router.
¾ Some computers may need a wireless network adapter installed. This can be a USB
adapter, PC Card adapter, or PCI adapter. When you install the adapter, make sure that it
is set to infrastructure or access point mode (NOT ad-hoc or peer-to-peer mode). If
you need help installing your wireless adapter or setting its mode, refer to the
documentation that came with it. After you install the adapter, see the instructions on
page 23 for
Connecting a Computer with a wireless adapter to the Cable Modem/ Router.
16
Connecting a Wireless-enabled Device (including the iPhone or other cellular phones, iPad or other tablets, the iPod Touch, etc.) to the Cable Modem/Router
1 Select the wireless-enabled computer or device that you want to add to the network.
The device should have software that will let it perform a site search to scan for
available wireless networks in your area. You may have to click on something like
Settings and then Wi-Fi. When the list of available wireless networks appears, click
on Zoomxxxx_5G to connect to your Cable Modem/Router’s 5 GHz network. If you
do not see Zoomxxxx_5G then most likely your wireless adapter does not support
the 5 GHz network, so click on Zoomxxxx. In both cases, xxxx are the last 4
characters of the cable modem CM MAC address. You can find Zoomxxxx printed
on the bottom label of your Cable Modem/Router. In the unlikely event that you
changed the SSID from the default, select your new SSID.
2 When prompted for the wireless password, enter your Pre-Shared Key (Security
Key/Password) and click Connect or Join. Your Security Key/Password can be
found on the bottom label of your Cable Modem/Router.
Tip!
If you need help, refer to the documentation that came with your wireless device.
3 Test your wireless connection. Open your device’s Web browser (for instance,
Internet Explorer, Firefox, or Chrome) and try to connect to a familiar Web address. If
you are unable to connect, make sure you followed the instructions. If you did,
please see
Appendix A: Troubleshooting Tips.
Your device is now connected to your wireless network. If you want to connect additional
computers or devices, follow the instructions for your device by starting at the first page
of this chapter.
To disconnect from the current network:
1 On your wireless device or computer, find the wireless network connection option
(similar to the process of adding your device or computer to the network).
2 Select or click on Disconnect, Forget, Forget this network or similarly-named
button
. In doing this, you may need to select your SSID (wireless network name).
17
Connecting a Windows 8.1 or Windows 8 Computer with Built-in Wireless Capabilities
1 On the desktop, click the Wireless Network Icon in your computer’s
notification area.
2 If available, click on Zoomxxxx_5G to connect to your Cable Modem/Router’s 5 GHz
network. If you do not see Zoomxxxx_5G than most likely your computer does not
support the 5 GHz network, so go ahead and click on Zoomxxxx. In both cases,
xxxx are the last 4 characters of the cable modem CM MAC address. You can find
Zoomxxxx printed on the bottom label of your Cable Modem/Router. In the unlikely
event that you changed the SSID from the default, select your new SSID.
3 Click Connect. If you want to connect to this network automatically in the future,
check the Connect Automatically checkbox.
4 When prompted to enter your Network Security Key, enter your Pre-Shared Key
(Security Key/Password) and click Next. Your Security Key/Password can be found
on the bottom label of your Cable Modem/Router.
5 When asked “Do you want to turn on sharing between PCs and connect to devices
on this network?” Click Yes to enable sharing and No to disable sharing. Sharing
sets up your firewall to allow other users on your network to share files, folders or
devices such as printers. Most users should select Yes. If you know you don’t want
to share files or devices, select No.
6 Test your wireless connection. Open your computer’s Web browser and try to
connect to a familiar Website. If you are unable to connect, make sure you followed
the instructions. If you did, please see
Your computer is now connected to your wireless network. If you want to connect
additional computers or devices, follow the instructions for your device by starting at the
first page of this chapter.
Appendix A: Troubleshooting Tips.
To disconnect from the current wireless network:
1 Left-click the wireless network icon in the notification area of the Windows taskbar.
2 Left-click your SSID (wireless network name) and select Disconnect.
18
Connecting a Windows 7 Computer with Built-in Wireless Capabilities
1 Click the Wireless Network Configuration utility icon in your computer’s
system tray.
2 If available, click on Zoomxxxx_5G to connect to your Cable Modem/Router’s 5 GHz
network. If you do not see Zoomxxxx_5G than most likely your wireless adapter
does not support the 5 GHz network, so go ahead and click on Zoomxxxx. In both
cases, xxxx are the last 4 characters of the cable modem CM MAC address. You can
find Zoomxxxx printed on the bottom label of your Cable Modem/Router. In the
unlikely event that you changed the SSID from the default, select your new SSID.
3 Click Connect. If you want to connect to this network automatically in the future,
check the Connect Automatically checkbox.
4 When prompted to enter your Network Security Key, enter your Pre-Shared Key
(Security Key/Password) and click OK. Y our Security Key/Password can be found on
the bottom label of your Cable Modem/Router.
5 Test your wireless connection. Open your computer’s Web browser and try to
connect to a familiar Website. If you are unable to connect, make sure you followed
the instructions. If you did, please see
Appendix A: Troubleshooting Tips.
Your computer is now connected to your wireless network. If you want to connect
additional computers or devices, follow the instructions for your device by starting at the
first page of this chapter.
To disconnect from the current network:
1 Left-click the wireless network icon in the notification area of the Windows taskbar.
2 Left-click your SSID (wireless network name) and select Disconnect.
19
Connecting a Windows Vista Computer with Built-in Wireless Capabilities
1 From the Start menu select Connect to.
2 If available, click on Zoomxxxx_5G to connect to your Cable Modem/Router’s
5 GHz network. If you do not see Zoomxxxx_5G than most likely your wireless
adapter does not support the 5 GHz network, so go ahead and click on Zoomxxxx.
In both cases, xxxx are the last 4 characters of the cable modem CM MAC address.
You can find Zoomxxxx printed on the bottom label of your Cable Modem/Router.
In the unlikely event that you changed the SSID from the default, select your new
SSID.
3 Click Connect.
If a message pops up asking you to enter your PIN on the Zoomxxxx page, select “I
want to enter the network key or passphrase instead.” Then click Next.
4 When prompted to enter your Network Security Key, enter your Pre-Shared Key
(Security Key/Password) and hit Connect. Your Security Key/Password can be
found on the bottom label of your Cable Modem/Router.
5 In the Successfully connected to [desired network] dialog box, you have three
options. You can:
• Select Save the network and Start this connection automatically if you
always want to connect to the same network. Then click Close. The next time
you start your computer, you will automatically connect to the selected network.
• Select Save the network and clear the Start this connection automatically
check box if you don't want to automatically connect to this network every time
you start your computer but you will want to sometimes connect to this wireless
network in the future. Click Close to display the Select a location . . . dialog
box where you choose a location. Windows Vista automatically applies the
correct network security settings. If the User Account Control dialog box
appears, click Continue.
• Click Close to complete the connection procedure. Select this option if you are
connecting to this network only one time.
6 Test your wireless connection. Open your computer’s Web browser and try to
connect to a familiar Website. If you are unable to connect, make sure you followed
the instructions. If you did, please see
Your computer is now connected to your wireless network. If you want to connect
additional computers or devices, follow the instructions for your device by starting at the
first page of this chapter.
Appendix A: Troubleshooting Tips.
20
To disconnect from the current network:
1 From the Windows Start menu, select Connect to.
2 In the Disconnect or Connect to another network dialog box, select the current
network and click Disconnect.
3 In the Are You Sure? message box, click Disconnect again.
4 In the next dialog box, you can connect to another network or click Close to complete
the disconnect procedure.
Connecting a Windows XP Computer with Built-in Wireless Capabilities
1 On your Windows desktop, click the Wireless Network Icon in the System Tray.
2 If available, click on Zoomxxxx_5G to connect to your Cable Modem/Router’s 5 GHz
network. If you do not see Zoomxxxx_5G than most likely your wireless adapter
does not support the 5 GHz network, so go ahead and click on Zoomxxxx. In both
cases, xxxx are the last 4 characters of the cable modem CM MAC address. You can
find Zoomxxxx printed on the bottom label of your Cable Modem/Router. In the
unlikely event that you changed the SSID from the default, select your new SSID.
3 When prompted to enter your Network Security Key, enter your Pre-Shared Key
(Security Key/Password) and click Connect. Your Security Key/Password can be
found on the bottom label of your Cable Modem/Router.
4 Test your wireless connection. Open your computer’s Web browser and try to
connect to a familiar Website. If you are unable to connect, make sure you followed
the instructions. If you did, please see
Your computer is now connected to your wireless network. If you want to connect
additional computers or devices, follow the instructions for your device by starting at the
first page of this chapter.
Appendix A: Troubleshooting Tips.
To disconnect from the current network:
1 On your Windows desktop, click the Wireless Network Icon in the System Tray.
2 Click View Wireless Networks button.
3 Select your SSID (wireless security name) and click Disconnect.
21
Connecting a Macintosh OS X Computer with Built-in Wireless Capabilities
1 Click the Wi-Fi icon in the menu bar. If the Wi-Fi icon does not appear on your menu
bar, please refer to your built-in Macintosh documentation for how to enable wireless.
Note: On versions prior to OS 10.7 the Wi-Fi icon is called AirPort.
2 If available, click on Zoomxxxx_5G to connect to your Cable Modem/Router’s 5 GHz
network. If you do not see Zoomxxxx_5G than most likely your wireless adapter
does not support the 5 GHz network, so go ahead and click on Zoomxxxx. In both
cases, xxxx are the last 4 characters of the cable modem CM MAC address. You can
find Zoomxxxx printed on the bottom label of your Cable Modem/Router. In the
unlikely event that you changed the SSID from the default, select your new SSID.
3 When prompted for the password in the next dialog box, enter your Pre-Shared Key
(Security Key/Password) and click Join. Your Security Key/Password can be found
on the bottom label of your Cable Modem/Router.
4 Test your wireless connection. Open your computer’s Web browser and try to
connect to a familiar Website. If you are unable to connect, make sure you followed
the instructions. If you did, please see
Your computer is now connected to your wireless network. If you want to connect
additional computers or devices, follow the instructions for your device by starting at the
first page of this chapter.
Appendix A: Troubleshooting Tips.
To disconnect from the current network:
1 Click the Wi-Fi icon on the menu bar.
2 Select Turn Wi-Fi Off (OS 10.7 or later) or Turn AirPort Off (OS versions prior to
10.7) to disconnect from the router.
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Connecting a Computer with a Wireless adapter to the Cable Modem/Router
1 Go to the computer that is set up with a wireless adapter that you want to add to the
network. For many wireless adapters, you will use their configuration manager
software and click a Scan button or select a Site Scan, Scan Networks, or other
similarly named tab to do a site search. When the list of available wireless networks
appears, click on Zoomxxxx_5G to connect to your Cable Modem/Router’s 5 GHz
network. If you do not see Zoomxxxx_5G than most likely your wireless adapter
does not support the 5 GHz network, so go ahead and click on Zoomxxxx. In both
cases, xxxx are the last 4 characters of the cable modem CM MAC address. You can
find Zoomxxxx printed on the bottom label of your Cable Modem/Router. In the
unlikely event that you changed the SSID from the default, select your new SSID.
If you need help, refer to the documentation that came with your wireless adapter.
Note for
on a Windows
the adapter (rather than let you use the software provided with the wireless adapter).
You will know this is happening because you will be prompted with a message about
one or more wireless networks being available. You will also be able to click a link to
open the Wireless Network Connection Properties dialog box. If this happens,
click the link, clear the Use Windows to configure my wireless network settings
check box, and then click OK. You can then use the software provided with your
wireless adapter without interruption from Windows.
2 When prompted for the wireless password, enter your Security Key/Password and
hit Connect. Your Security Key/Password can be found on the bottom label of your
Cable Modem/Router.
3 Test your wireless connection. Open your device’s Web browser (for instance,
Internet Explorer, Firefox, or Chrome) and try to connect to a familiar Web address. If
you are unable to connect, make sure you followed the instructions. If you did, please
see
Your device is now connected to your wireless network. If you want to connect additional
computers or devices, follow the instructions for your device by starting at the first page
of this chapter.
Windows 8.1, 8, 7, Vista and XP users: If you installed a wireless adapter
8, 7, Vista or XP computer, Windows may try to automatically configure
Appendix A: Troubleshooting Tips.
To disconnect from the current network:
1 On your computer that has a wireless adapter, find the wireless network connection
option (similar to the process of adding your computer to the network).
2 Click or highlight the Cable Modem/Router’s SSID.
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3 Select or click on Disconnect or similarly-named button.
Using WPS as an alternative way to set up your Wireless Network
If all the Wi-Fi compatible wireless devices on your network support WPS, you can
choose to quickly setup your wireless network by pushing the WPS button on your cable
modem/router and on each wireless device connecting to your cable modem/router.
Windows 8 and Windows 7 users should follow the instructions below: Other computers
or devices such as tablets should go to
other device that supports WPS.
If you are using a Windows 8.1, 8 or 7, computer:
1 On your desktop, open Connect to a Network on that computer by left-clicking the
network icon in the notification area of the Windows taskbar.
2 A list of available networks is displayed.
3 Typically you then click Zoomxxxx_5G to connect to your Cable Modem/Router’s 5
GHz network. If you do not see Zoomxxxx_5G than most likely your wireless
adapter does not support the 5 GHz network, so go ahead and click on Zoomxxxx
where xxxx are the last 4 hexadecimal characters of the cable modem CM MAC
address. Zoomxxxx is the SSID printed on the bottom label of your Cable
Modem/Router. In the unlikely event that you changed the SSID from the default,
select your new SSID.
If you are using a non Windows computer or
4 You will see a screen with a text box for the Security key. If WPS configuration is
supported, you may see a message such as You can also connect by pushing the
button on the router. If you see this message, continue at step 5 below.
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Windows 7
Windows 8.1 or Windows 8
5 Press the Wi-Fi Protected Setup (WPS) button on the router for at least 3 seconds.
(You do not need to type a security key or passphrase in the Security key text box on
your Windows machine). The Cable Modem/Router will automatically set up the
computer to connect to the network and apply the network's security settings.
When asked “Do you want to turn on sharing between PCs and connect to
devices on this network?” Click Yes to enable sharing and No to disable sharing.
Sharing sets up your firewall to allow other users on your network to share files,
25
folders or devices such as printers. Most users should select Yes. If you know you
don’t want to share files or devices, select No.
Repeat steps 1-5 above for each Windows computer you want to connect to the Cable
Modem/Router. If you want to connect a non Windows computer or another device such
as a tablet, follow the instructions below.
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If you are using a non Windows computer or other device that supports
WPS
Please refer to the instructions for your device for more information on using WPS. The
directions below should work for most users.
1 Press the WPS LED pushbutton on the front panel of the router for at least 3
seconds. The WPS LED should blink orange.
2 Within 2 minutes (before the WPS LED orange light turns off), press the WPS button
on the device that you’re linking wirelessly to the modem/router. The button may be a
physical pushbutton on the device or a button on a page of the device’s wireless
network configuration menus.
3 Congratulations! You should now have a secure connection between your Cable
Modem/Router and a device. Now is a good time to check that your device’s Internet
connection is working. Open your browser and go to a familiar Web site. If you are
able to connect, continue with the next step below.
If you are not able to connect to the Internet, please see
Troubleshooting Tips.
4 If you have other devices whose WPS security you need to set, repeat steps 1
through 3 for each device. When they are finished, the basic setup for these local
wireless devices should be complete
.
Appendix A:
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Connecting Additional Computers and/or Other Devices to the Cable Modem/Router’s Ethernet/LAN ports
You can plug up to four computers, game consoles, or other Ethernet-capable devices into the
Cabl e Mode m/Rou ter ’s LAN port s. For information about your specific device, please refer
to the documentation that came with that device. Follow the instructions below for each
computer or other device.
1 If you connected the Cable Modem/Router to a computer using a wired connection
when setting up the Cable Modem/Router, unplug the computer now if you don’t
want that computer to stay connected to the Cable Modem/Router.
2 To connect a computer or other Ethernet-capable device, plug one end of an
Ethernet cable into an available Ethernet (LAN 1, 2, 3, or 4) port on the Cable
Modem/Router and plug the other end of the Ethernet cable into the Ethernet port of
the additional device you want to connect to the Cable Modem/Router. (If you are
connecting a hub or a switch, this is typically called an Uplink or Expansion port.) If
you are connecting a computer or game station, go to step 5 of this section.
3 If you are connecting a network device such as a switching hub, use the instructions
that came with that device. Then reboot any computer that is part of your network.
For example, if you connected a switching hub, reboot any computer that will be
connected to that switching hub.
4 If you are connecting a HomePlug adapter pair with one adapter plugged into the
Cable Modem/Router and an AC outlet, and the other adapter plugged into a
computer, game station, or other device and an AC outlet, make those connections
and then go to step 5.
5 Verify that your Internet connection is working. Open a Web browser on each
computer that’s using your network and try to connect to a familiar Web address.
Congratulations! You have connected an additional device to the Internet. You can
connect up to 4 Ethernet-capable devices to the Cable Modem/Router, following the
instructions above for each device by starting at step 2 of this section.
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4
Changing the Default Wireless Settings
Your Cable Modem/Router comes from the factory with a default SSID (Wireless
Network Name), WPA-PSK/WPA2-PSK wireless security and a random Wireless
Security Key (Wireless Password). These default settings for your router are listed on the
bottom label of your unit. Most users can go ahead and use the default settings.
You may want to change your wireless settings if the wireless devices on your network
are already configured to use an existing wireless network name and password. Instead
of having to reconfigure all the devices on your network, you can change the Cable
Modem/Router to match the existing settings used by your devices. Read this chapter if
you want to use another wireless security mode, or if you want to change either the SSID
or Wireless Security Key. If you want to use the default wireless settings, you can skip
this chapter.
About Wireless Security
There are two basic wireless security modes, WPA and WEP. There are two versions of
WPA: WPA and WPA2. When configured as part of a typical home or small office
network, WPA and WPA2 require a Pre-Shared Key, or PSK. These modes are typically
called WPA-PSK and WPA2-PSK, respectively, though sometimes they’re just called
WPA and WPA2. You can enable either WPA-PSK or WPA2-PSK alone, or you can
enable both WPA-PSK and WPA2-PSK together. By default, your Cable Modem/Router
has both WPA-PSK and WPA2-PSK enabled. You will only need to change the security
mode if you know that you have a device you are connecting to your wireless network
that only supports WEP go to
you want an unsecured network, this is discussed late in this chapter in
Security.
Note: If you have a Radius Server (very unlikely for a home network), select the
WPA/WPA2 options without PSK. All instances of WPA and/or WPA2 that follow refer to
WPA-PSK and/or WPA2-PSK unless noted otherwise.
Setting up Security using WEP. In the unlikely event that
Disabling
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You can check to see if all other clients that you plan to put on the network support WPA
or WPA2. You can do this by checking the manual that came with each device or by
checking the configuration software for the installed device. Look under Security or
Encryption or Setup or Advanced Features. Most devices will support one of these
modes.
• To change the Wireless Network Name (SSID) or Wireless Security Key
(Pre-Shared key) used by your Cable Modem/Router go to
Wireless Network Name(SSID) and Pre-Shared Key.
• If any of the devices you want to connect to your wireless network do not support
WPA or WPA2, go to
Setting Up Security Using WEP.
Changing your
• If you need to set up an unsecured network, see Disabling Security.
Changing your Wireless Network Name (SSID) and Pre-Shared Key
Most likely your previous wireless network used 802.11n. If you want to change your
Cable Modem/Router settings to match your existing network settings follow the steps
below. If you have newer devices that support 802.11ac then you should connect to
the Cable Modem/Router’s 5G network. For instructions on connecting to the 5G
network refer to
Chapter 3, Connecting other Devices to the Cable Modem/Router.
To check if your device supports 801.11ac, you can scan for available wireless networks
on your device. If you see a wireless network named Zoomxxxx_5G than your devices
supports 802.11ac and you should follow the instructions for connecting that device to
the Cable Modem/Router found in Chapter 3. If you only see Zoomxxxx then your
device does not support 802.11ac. In both cases, xxxx are the last 4 characters of the
cable modem CM MAC address. You can find Zoomxxxx printed on the bottom label of
your Cable Modem/Router.
1 Open the Zoom Configuration Manager by typing the following in your Web browser's
address bar:
2 In the Login dialog box, type the following User Name and Password in lower case,
then click Login.
http://192.168.0.1
User Name: admin
Password: admin
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