Operator’s Manual
English , Spanish, French
Cayenne® Warmer with Drain
Item |
Description |
Voltage |
Watts |
Amps |
Plug |
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72958 |
Cayenne® Warmer with Drain |
120 |
1200 |
5.2 |
UK |
72959 |
Cayenne® Warmer with Drain |
120 |
1200 |
5.2 |
Shuko |
Thank you for purchasing this Vollrath equipment. Before operating the equipment, read and familiarize yourself with the following operating and safety instructions. SAVE THESE INSTRUCTIONS FOR FUTURE REFERENCE. Save the original box and packaging. Use this packaging to ship the equipment if repairs are needed.
Item No. 2350142-1 en Rev 02/12
Countertop Warming and Display
Safety Precautions Features and Controls
To ensure safe operation, read the following statements and understand their meaning. Please read carefully.
WARNING
Warning is used to indicate the presence of a hazard that can cause severe personal injury, death, or substantial property damage if the warning is ignored.
CAUTION
Caution is used to indicate the presence of a hazard that will or can cause minor personal injury or property damage if the caution is ignored.
NOTE
Note is used to notify people of installation, operation, or maintenance information that is important but not hazard-related.
For Your Safety!
These precautions should be followed at all times. Failure to follow these precautions could result in injury to yourself and others.
To reduce risk of injury or damage to the equipment:
Use only grounded electrical outlets matching the nameplate rated voltage.
Use equipment in a flat, level position.
Do not use an extension cord with this equipment. Do not plug this equipment into a power strip or multi-outlet power cord.
Unplug equipment, turn off and let it cool before cleaning or moving.Unplug equipment when not in use.
Do not operate without water.
Do not spray controls or outside of equipment with liquids or cleaning agents.
Do not clean equipment with steel wool.
Keep equipment and power cord away from open flames, electric burners or excessive heat.
Do not operate unattended.
Do not operate equipment in public areas and/or around children.
Do not operate if equipment has been damaged or is malfunctioning in any way.
Function and Purpose
This equipment is intended to hold containers of hot food at safe serving temperatures. This equipment is not intended or designed to cook raw food product. Before using this equipment it must be cleaned and dried thoroughly. This equipment is not intended for household, industrial or laboratory use.
Unpacking the Equipment and Initial Setup
When no longer needed, dispose of all packaging and materials in an environmentally responsible manner.
1.Remove all packing material and tape, as well as any protective plastic from the equipment.
2.Clean any glue residue left over from the plastic or tape.
3.Place the equipment in the desired location.
C B
A |
Figure 1. Features and Controls.
AHEAT CONTROL. Used to set or adjust the temperature of the well. The higher the number the higher the temperature, the lower the number the lower the temperature. This is also the ON/OFF switch.
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POWER LIGHT. Illuminates when power is switched on to the unit. |
B |
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DRAIN VALVE. Used to drain water from the well. |
C |
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Operation
WARNING
Electrical Shock Hazard.
Keep water and other liquids from entering the inside of the unit. Liquid inside the unit could cause an electrical shock. Do not damaged power cord.
Do not over fill wells, pans or trays. Liquid could contact the electrical components and cause a short circuit or an electrical shock. Unplug unit before performing service, draining or removing spillage pans and trays. Do not spray water or cleaning products. Do not use a power cord that has been modified or damaged.
WARNING
Burn Hazard.
Do not touch hot food, liquid or heating surfaces while equipment is heating or operating.
Hot surfaces, liquid, steam and food can burn skin. Allow the hot surfaces to cool before handling. Do not drop or spill water onto the cooking surface as it can spray or splatter.
1.Add clean fresh water to the correct level, about 1” (2.5 CM) or approximately 4 quarts (3.8 L) of water. Do not over fill.
2.Plug electrical power cord into a grounded outlet matching the nameplate rated voltage.
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Countertop Warming and Display 
NOTE:
If using fractional size pans, adapter bars must be used to keep steam from escaping from between pans.
3.Preheat the water in the wells by covering wells with empty food containers or covers, and then turning the unit “ON” by setting the heat control (A) to the maximum heat setting. Preheat for 15 minutes.
4.Place container of hot food product, above 140 °F (60 °C), into preheated equipment.
5.Reduce heat setting to a level that will maintain a safe holding temperature and maintain food quality. See food safety precautionary note.
Food Safety Precautionary Note:
Monitor food temperature closely for food safety. The United States Public Health Service recommends that hot food be held at a minimum of 140 ºF (60 ºC) to help prevent bacteria growth. Maintain correct water level and temperature setting. Periodically remove food container and check the water level.Add water if needed.
6.Maintain water level at or near water level mark. Periodically (approximately 2 hours) remove the container of food and check the water level.Add hot water if needed. Some models are equipped with a low water indicator light (B) that illuminates when the water level is low.
When finished using the equipment:
1.Turn the heat control (A) to the “OFF” position and unplug unit. When removing hot food containers from unit use gloves, mitts or pot holders to protect hands.
2.Allow the unit and water to cool completely.
3.Place a suitable container directly under the drain valve (C). Turn the open/close lever to the open position monitoring the flow of liquid going into the container. Use caution to avoid spills that may create a slippery condition. Turn open/close lever to the closed position before the container is full. Dispose of the drained water. Repeat this procedure if necessary.
4.Follow the CLEANING section of this manual.
Cleaning
To maintain the appearance and increase the service life, clean your equipment daily.
WARNING
Burn Hazard.
Do not touch hot food, liquid or heating surfaces while equipment is heating or operating.
Hot surfaces, steam and food can burn skin. Allow the hot surfaces to cool before handling. Do not drop or spill water into the cooking surface as it can spray or splatter.
NOTE:
Do not use caustic cleaning chemicals, steel wool or commercial lime removal products to clean the equipment. Thoroughly rinse equipment with water after cleaning.
1.Unplug the equipment.
2.Allow the equipment to cool completely before cleaning.
WARNING
Electrical Shock Hazard.
Keep water and other liquids from entering the inside of the unit. Liquid inside the unit could cause an electrical shock. Do not damaged power cord.
Do not over fill wells, pans or trays. Liquid could contact the electrical components and cause a short circuit or an electrical shock. Unplug unit before performing service, draining or removing spillage pans and trays. Do not spray water or cleaning products. Do not use a power cord that has been modified or damaged.
NOTE:
Do not immerse the cord, plug or equipment in water or any other liquid.
1.Turn the heat control (A) to the “OFF” position and unplug unit. When removing hot food containers from unit use gloves, mitts or pot holders to protect hands.
2.Allow the unit and water to cool completely.
3.Place a suitable container directly under the drain valve (C). Turn the open/close lever to the open position monitoring the flow of liquid going into the container. Use caution to avoid spills that may create a slippery condition. Turn open/close lever to the closed position before the container is full. Dispose of the drained water. Repeat this procedure if necessary.
4.Using a damp cloth, sponge dipped in soapy water to clean the inside of the well and the outside of the equipment.
English
Operator’s Manual 3
Countertop Warming and Display
Troubleshooting Chart
Problem |
It might be caused by |
Course of Action |
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Power light does not illuminate. |
Defective thermostat control. |
Replace thermostat control. |
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Light malfunction. |
Replace pilot light. |
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The power light comes on, equipment does not heat. |
Heating element malfunction. |
Replace heating element. |
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Thermostat control malfunction. |
Replace thermostat control. |
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The equipment does not get hot enough. |
Too much water in the well. |
Reduce water amount to the correct level. |
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The equipment runs out of water in a short time. |
Not using adapter bars with partial size |
Use adapter bars. |
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or special shaped pans. |
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Service and Repair
There are no user serviceable parts within this appliance. To avoid serious injury or damage, never attempt to repair the equipment or replace a damaged power cord yourself. Do not send equipment directly to the Vollrath Company. Please contact the qualified professional repair service listed below.
Vollrath Technical Service • 1-800-628-0832
SPARPARTSLIST-Cayenne Warmer with Drain ~72958and 72959
Part Number |
Description |
23968-1 |
CONTROL PANEL LABEL |
23969-1 |
HEATING ELEMENT, 1200 Watts, 230V |
23970-1 |
THERMOSTAT |
23971-1 |
THERMOSTAT KNOB |
23972-1 |
THERMOSTAT KNOB BASE |
23973-1 |
INDICATOR LIGHT (GREEN) |
23974-1 |
HIGH LIMIT SWITCH |
23975-1 |
DRAIN VALVE |
23976-1 |
DRAIN GASKET |
23978-1 |
THERMAL CUT-OUT SWITCH |
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Countertop Warming and Display 
Notes
English
Operator’s Manual 5
Countertop Warming and Display
Warranty Statement for The Vollrath Co.L.L.C.
The Vollrath Company LLC warrants the products it manufactures and distributes against defects in materials and workmanship for a period of one year, except as specifically provided below. The warranty runs 12 months from the date of original installation. (End user receipt)
1. |
Refrigeration compressors – The warranty period is 5 years. |
All products in the Jacob’s Pride® collection, including |
Items sold having no warranty: |
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2. |
Replacement parts – The warranty period is 90 days. |
the following, have a lifetime warranty: |
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Meat Grinder Knives |
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Fry pans and coated cookware – The warranty period is 90 days |
• NSF Certified One-Piece Dishers |
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• Light Bulbs in Convection Ovens and |
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4. |
EverTite™ Riveting System – The warranty covers loose rivets |
• NSF Certified Spoodle® Utensils |
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Hot Food Merchandiser |
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5. |
only, forever. |
• NSF Certified Heavy-Duty Spoons with |
Oven Door Seals |
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Cayenne® Heat Strips – The warranty period is 1 year plus an |
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Ergonomic Handle |
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Oven Door Glass |
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6. |
additional 1 year period on heating element parts only. |
• NSF Certified Heavy-Duty Basting Spoons |
• Hot Food Merchandisers / Display Case |
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Ultra and Professional Induction Ranges – The warranty period |
• Heavy duty Turners with Ergonomic handle |
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Glass |
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is 2 years. |
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One-Piece Tongs* |
• Calibration and set up of gas equipment |
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Mirage and Commercial Induction ranges - The warranty period |
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Heavy-Duty One-Piece Ladles* |
• Slicer / Dicer blades (table top food |
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8. |
is 1 year. |
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Nylon Handle Whips |
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prep) – Redco and Vollrath |
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ServeWell® Induction Workstations – The warranty period is one |
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One-Piece Skimmers |
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9. |
year on the workstation table and 2 years on induction hobs. |
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Tribute®, Intrigue®, and Classic Select® |
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Slicers – The warranty period is 10 years on gears and 5 years |
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Cookware* |
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10. |
on belts. |
*Jacob’s Pride® warranty does not cover Kool-Touch®, |
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Mixers – The warranty period is 2 years. |
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non stick coatings and silicone handles. |
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11. |
Extended warranties are available at the time of sale. |
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12. |
Boxer Mixers – 1 Year exchange Warranty. |
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Vollrath – Redco products – The warranty period is 2 years. |
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Optio /Arkadia product lines – The warranty period is 90 days. |
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15. |
All non-stick products (i.e. fry pans and surfaces) are 90 days for |
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the non stick surfaces. |
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THIS WARRANTY IS IN LIEU OFANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDINGANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FORAPARTICULAR PURPOSE
As The Vollrath Company LLC’s only responsibility and the purchaser’s only remedy, for any breach of warranty, The Vollrath Company LLC will repair or, at its option, replace the defective product or part without charge, except as otherwise provided below:
•For refrigeration compressors and the second year of the warranty on Cayenne® Heat Strips and mixers, The Vollrath Company LLC will provide the repaired or replacement part only; and the buyer will be responsible for all labor charges incurred in performing the repair or replacement.
•To obtain warranty service, the buyer will be responsible to return to The Vollrath Company LLC any product (other than gas equipment that is permanently installed) weighing less than 110 lbs. or located outside of a 50-mile radius of a certified technician designated by The Vollrath Company LLC to perform warranty repairs. If a Vollrath Technician cannot be contacted check the website for service contact points. (Please refer to the Product Catalogue for weights and sizes of product)
•No remedy will be available for products that have been damaged by accident, carelessness, improper installation, lack of proper setup or supervision when required, neglect, improper use, installation or operation contrary to installation and operating instructions or other causes not arising out of defects in materials or workmanship. At the buyer’s request, The Vollrath Company LLC will repair and or replace such products at a reasonable cost.
•No remedy will be available for slicers where blade has not been sharpened (Refer to owner’s manual for sharpening instructions)
•No remedy will be available for mixers damaged by changing gears while unit is running or overloading, in either case as determined by a Vollrath Certified Technician
•Warranty work must be authorized in advance by The Vollrath Company LLC. See the operating and safety instructions for each product for detailed warranty claim procedures.
•No remedy will be available for product returned and found to be acceptable to the product specification.
•No remedy will be available under any warranty not registered as required below.
LIMITATION OF LIABILITY:
THE VOLLRATH COMPANY LLC SHALL HAVE NO LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OFANY KIND, WHETHER BASED UPON NEGLIGENCE OR OTHER TORT, BREACH OF WARRANTY, ORANY OTHER THEORY.
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Countertop Warming and Display 
Warranty Procedure
On all warranty calls, the following process and information is required:
•All warranty claims will start with a call to Vollrath Technical Service support line.(800-354-1970).
•Atechnical support professional will work to diagnose the issues, and provide the details for the service solution.
•Name and phone number of person calling
•Business name, street address, city, state and zip
•Model and serial number
•Date of purchase and proof of purchase (Receipt)
•Name of dealer where unit was purchased
NOTE: Vollrath will not accept products sent without the proper procedure being followed.
Important:
TO MAKEACLAIM FORANY REMEDY UNDER THIS WARRANTY, YOU MUST REGISTER YOUR WARRANTY.
Register Today
ONLINE: Register your warranty on-line now at www.Vollrathco.com
NO WEBACCESS: If you do not have access to the web, kindly register by completing the warranty registration form and faxing it to The Vollrath Co. LLC office in the country of purchase.
Warranty Registration
Business Name
Key Contact Name |
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Street Address |
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City |
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State |
Zip Code |
Country |
Phone |
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Fax |
Model |
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Item Number |
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Serial Number |
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Operation Type |
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ΡR Limited Service Restaurant |
ΡR Full Service Restaurant |
ΡR Bars and Taverns |
ΡR Supermarket |
ΡR Convenience Store |
ΡR Recreation |
ΡR Hotel/Lodging |
ΡR Airlines |
ΡR Business/Industry |
ΡR Primary/Secondary School |
ΡR Colleges/University |
ΡR Hospitals |
ΡR Long-Term Care |
ΡR Senior Living |
ΡR Military |
ΡR Corrections |
Reason for Selecting Our Product |
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ΡR Appearance |
ΡR Full Service Restaurant |
ΡR Availability |
ΡR Sellers Recommendation |
ΡR Ease of Operation |
ΡR Versatility of Use |
ΡR Price |
ΡR Brand |
Would You Like to Receive Our Full-Line Catalog and Remain on Our Mailing List? |
ΡR Yes ΡR No |
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English
Operator’s Manual 7
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