Page 1
Vx520
XEFB410 – Retail
Select SOFTPAY-FDMS (if option appears)
Swipe Customer’s Card
Key Amount of transaction
Select Payment type (if option appears)
Press Enter
Select Yes to confirm amount
No to exit & restart
Terminal will connect to host
If approved – Merchant receipt will print
Select Yes to print customer receipt copy
No to skip customer copy
Select SOFTPAY-FDMS (if option appears)
Select SALE
Key Amount of Sale
Press Enter
Select Yes to confirm amount
No to exit & restart
Key Card #
Press Enter
Key Expiration date (MMYY format)
Press Enter
Terminal may prompt
Card Present
Phone Order
CVV2 Indicator
V-Code
Order Number
Address
Zip Code
Invoice Number
Terminal will connect to host
If approved – Merchant receipt will print
Select Yes to print customer receipt copy
No to skip customer copy
Select SOFTPAY-FDMS (if option appears)
Select REFUND
Key Amount of Refund
Select Yes to confirm amount
No to exit & restart
Swipe or Key customer’s card
If keying – press Enter after keying
If keying – key Exp date then Enter
Terminal will NOT connect to host
Merchant receipt will print
Select Yes to print customer receipt copy
No to skip customer copy
Select SOFTPAY-FDMS (if option appears)
Select VOID
Select Yes to void last transaction
Verify item
Select Yes to void
Terminal will NOT connect to host
Merchant receipt will print
Select Yes to print customer receipt copy
No to skip customer copy
Select SOFTPAY-FDMS (if option appears)
Select VOID
Select No
Select Inv# to search by invoice/item #
Acct# to search by last 4 of card
Key Invoice or last 4 of CC#
Press Enter
Verify item
Select Yes to void
Terminal will NOT connect to host
Merchant receipt will print
Select Yes to print customer receipt copy
No to skip customer copy
Select SOFTPAY-FDMS (if option appears)
Select ↓ (More key - purple key on far left)
Select SETTLEMENT
Terminal will print to report
...
Terminal will connect to host
…
Terminal will print confirmation slip
Sale - Swipe
Sale - Keyed
Refund – use for transaction already settled
Void Last – use to cancel transaction in Open batch
Void– use to cancel transaction in Open batch
Settlement / Close Batch
Page 2
Select SOFTPAY-FDMS (if option appears)
Select ↓ (More key - purple key on far left)
Select AUTH ONLY
Key Amount of Sale
Press Enter
Select Yes to confirm amount
No to exit & restart
Swipe Card or Key Card #
If Keyed – prompts will follow Sale-Keyed
Terminal will connect to host
If approved – Merchant receipt will print
Select Yes to print customer receipt copy
No to skip customer copy
Select SOFTPAY-FDMS (if option appears)
Select ↓ (More key - purple key on far left)
Select TICKET ONLY
Key Amount of Sale
Press Enter
Select Yes to confirm amount
No to exit & restart
Swipe Card or Key Card #
If Keyed – enter Exp date after CC#
Terminal may prompt
Order #
Invoice #
Key approval Code
Press Enter
Terminal will NOT connect to host
Merchant receipt will print
Select Yes to print customer receipt copy
No to skip customer copy
Select SOFTPAY-FDMS (if option appears)
Reprint (Purple key right of Alpha key) Press
LAST RECEIPT to print last trans Select
ANY RECEIPT to print any trans
Invoice/item # Key
Enter Press
Select Yes to print customer receipt copy
No to skip customer copy
Select SOFTPAY-FDMS (if option appears)
Press Reports (Purple key on far right)
Select TOTALS REPORT
Totals/Summary Report will print
Press Cancel to exit
Select SOFTPAY-FDMS (if option appears)
Press Reports (Purple key on far right)
Select DETAIL REPORT
Detail Report will print
Press Cancel to exit
AVS Response Codes
CVV Response codes
Y
Address & Zip match
M
CVV Match
Z
Zip only match
N
No Match
A
Address only match
P
Not processed
N
No Match
Invalid MID/Merchant ID: Typically indicates
a non-accepted card type was attempted. If
occurs on accepted card type, contact support.
Call Center: Transaction cannot be completed
on the device. Voice authorization must be
performed. If transaction is approved, must be
entered in terminal as Ticket Only.
Comm/Communication error:
Communication was interrupted. Verify
connections and try again; If problem persists,
contact support.
Decline: Transaction was declined by issuing
bank.
Merchant Services: _______________________
Phone Number: _______________________
Tech Support #: _________________________
Customer Service #: ______________________
Supplies #: _____________________________
Voice Authorizations #: ____________________
This publication is proprietary to First Data and is intended solely for use by First
Data customers. This publication may not be reproduced or distributed for any
purpose without the written permission of First Data.
The information First Data furnished is believed to be accurate and reliable.
However, First Data assumes no responsibility for its use, and reserves the right
to make changes to the publication at any time without notice. This document
applies to the First Data’s products and supporting software. This publication is
furnished solely by First Data.
Auth Only – use to authorize a transaction.
Note: This will attain an approval code, but will not be sent
for processing until the approval code is entered in the
terminal as a Ticket Only.
The terminal does not keep record of this transaction. Retain
the CC#, Expiration date, approval code and amount. It is
also recommended to keep contact info for the customer.
Ticket Only – use to process an approval code
Note: This will save a previously acquired approval code in
the terminal to be processed during settlement.
Approval code must have been attained previously in order
to complete this transaction.
Report - Summary /Totals
Report - Details
AVS & CVV/CVC Response Codes
Terminal Response Codes
Reprint Receipt – Reprint item in open batch
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