VeriFone Vx-520 Series APACS 40, VX-520 APACS 40 User Manual

VX -520 Series APACS 40

User Guide

The information contained in this document is subject to change without notice. Although
VeriFone has attempted to ensure the accuracy of the contents of this document, this
document may include errors or omissions.

VeriFone and the VeriFone logo are registered trademarks of VeriFone. Other brand names
or trademarks associated with VeriFone’s products and services are trademarks of VeriFone
Inc. All other brand names and trademarks appearing in this manual are the property of
their respective holders.

Contents

Introduction..........................................................4

Terminal Features ..................................................4

Changing Paper Roll ...................................................5

Training Mode ........................................................ 6

Financial Transactions..................................................7

Sale ............................................................7

Chip and PIN .................................................7

Contactless ..................................................8

Customer Not Present (CNP) / Manual (Keyed) Transaction............... 9

Sale with Gratuity ............................................11

Pre-Auth / Pre-Auth Top Up ..................................... 13

Completion .................................................15

Sale with Cashback ...........................................17

Refund .........................................................19

Chip and PIN ................................................19

Contactless .................................................20

Reports.........................................................21

Reconciliation Report .......................................... 21

X and Z reports ..............................................22

V

X

-520 Series APACS 40 User Guide 3

Introduction

Terminal Features

The illustration below highlights the features of the terminal. The descriptions are detailed
below to help you navigate your way around and there will be references to various
buttons on this terminal throughout the manual. Please note that the chip card insertion
slot can be found the terminal keypad and the multi-directional magnetic card reader is
located on the right hand side of the device.

Internal Thermal Printer

Magnetic Card Reader

ATM-Style Function Keys

Function Keys

Enter Key
Backspace / Clear Key
Chip Card Reader
(under keypad)

Cancel Key

Telephone Style Keypad

Alpha Key

Terminal Display

Contactless Card Reader /
Indicator

Serrated Metal Strip

Printer Door Hatch

4 V

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-520 Series APACS 40 User Guide

Changing Paper Roll

1. Hook your nger under the latch and lift up to swing the paper roll cover open.

2. Remove any partial roll of paper in the printer tray by lifting it up.

3. Loosen the glued leading edge of the new paper roll or remove the protective strip.
Unwind the paper roll past any glue residue.

4. Hold the roll so the paper feeds from the bottom of the roll.

5. Drop the paper roll into the printer tray.

6. Pull paper up past the glue residue.

7. Close the paper roll cover by gently pressing directly on the cover until it clicks
shut, allowing a small amount of paper past the glue residue to extend outside the
printerdoor.

8. Tear the paper off against the serrated metal strip in the printer.

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-520 Series APACS 40 User Guide 5

Training Mode

1. From the main screen, as shown. Use the left
most Purple function key to scroll downthe
menu.

2. Select Supervisor, by pressing the
corresponding function key (F2)

3. The terminal will prompt for the Supervisor
password; once the password has been
entered press the green Enter key.

4. In the Supervisor menu can be found the
Training mode, select the mode by pressing
the corresponding function key (F2)

5. The terminal will prompt to conrm the
activation of Training Mode, select YES by
pressing the corresponding function key (F1).

6. The terminal will take you back out the
Supervisor menu; press the red Cancel key
to get back to the main screen. Down the
left hand side of the screen will be the word
DEMO, to show that the terminal is actively
in demo mode and no live transactions
canbe processed.

To deactivate DEMO mode, follow the steps
above and at step 5 select NO (F2).

20/04/12
16:58:29 Sale
IP Refund

R

eports

↓

R

eversal

F1
F2
F3
F4

D

uplicate

S

upervisor

C

onfig

↓

S

ervices

F1
F2
F3
F4

Password: ******

F1
F2
F3
F4

Supervisor
Training
About
PSTN/IP

F1
F2
F3
F4

Training Ye s

No

Training Mode

F1
F2
F3
F4

20/04/12
16:58:29 Sale

R

efund

R

eports

↓

R

eversal

F1
F2
F3
F4

6 VX-520 Series APACS 40 User Guide

Financial Transactions

Sale

Chip and PIN

1. While the terminal is at the main screen,
insert the card into the smart card reader.

2. The terminal will prompt for the transaction
value to be entered. Once the desired
amount is entered press the green Enter key
to conrm. If the value entered is incorrect,
use the yellow Clear key to amend the
transaction value.

3. Hand the terminal to the customer to enter
their PIN. They should press the green Enter
key to conrm their PIN.

4. Once the customer has entered and
conrmed their PIN, the merchant should
receive the terminal back – to continue to get
an AUTH code the merchant must press the
green Enter key.

5. The terminal will contact the acquiring host
for an AUTH code; the terminal will display
the response on the screen.

6. The terminal will print the Merchant copy
of the receipt and prompt remove the card.
The terminal will then prompt to print a
Customer copy, depending if a customer
copy is required press the corresponding
Function key to select Yes or No.

20/04/12
16:58:29 Sale
IP Refund

R

eports

↓

R

eversal

F1
F2
F3
F4

SALE

£0.00

KEY IN AMOUNT
Enter confirms

F1
F2
F3
F4

VISA
Acct# 4562587852364567
Amount: £1.00
To confirm amount
Enter PIN
Or press Cancel

F1
F2
F3
F4

THANK YOU

DO NOT REMOVE CARD

PLEASE RETURN HANDSET

MERCHANT PRESS Enter

F1
F2
F3
F4

VISA
Acct# 4562587852364567
Amount: £1.00

Approved

F1
F2
F3
F4

VISA

Please Remove Card

F1
F2
F3
F4

VX-520 Series APACS 40 User Guide 7

Contactless

**Contactless payments are limited to a
maximum transaction value; please consult with
the acquirer for the transaction ceiling limit.

1. From the main menu screen, start keying in
the transaction value, then press the green

Enter key to conrm the amount

2. The terminal will prompt for either the Chip
card to be inserted in the Smart reader or
the Contactless card to be presented to
the contactless reader above the screen.
Requestthe merchant to tap the contactless
card above the screen, when the card is
presented – all lights should be illuminated
above thescreen.

3. The terminal will display on the screen if the
transaction has been Approved or Declined.

a. Dependant on the transaction value an

additional Signature verication may
berequired.

4. The terminal will print a Merchant copy of
the receipt and then prompt for a customer
copy. If a customer copy is required then
press (F1), or else press (F2)

SALE

£0.00

KEY IN AMOUNT
Enter confirms

F1
F2
F3
F4

Present / Insert Card

£1.00

F1
F2
F3
F4

VISA
Acct# 4562587852364567
Amount: £1.00

Approved

F1
F2
F3
F4

VISA
Yes
No

Print Customer Copy?

F1
F2
F3
F4

8 VX-520 Series APACS 40 User Guide