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VX510G
Users Manual
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Verifone VX510G Users Manual

Omni 5xxx and Vx5xx/Vx610
Installation Guide
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VeriFone Part Number 23216, Revision E
Omni 5xxx and Vx5xx/Vx610 Installation Guide
© 2008 VeriFone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc.
The information contained in this document is subject to change without notice . Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.”
VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
WARNING
Do not dispose of the V
x
610 Li-ion smart battery in a fire. Li-ion batter ies must be recycled o r
disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites.
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
www.verifone.com
VeriFone Part Number 23216, Revision E

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
CHAPTER 1
Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Countertop Performance in a “Hand-Over” Design. . . . . . . . . . . . . . . . . . . . 11
True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Wireless Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
CHAPTER 2
Terminal Setup Selecting Terminal Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
E
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
T
Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing the Paper Roll in the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connecting Optional Device(s). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
x
V
510 and Vx570 Optional Device Connections. . . . . . . . . . . . . . . . . . . . . . 25
x
610 Optional Device Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
V
External Printers Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
x
V
610 Battery Behavior (No Power Cord) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Manual Shutdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Installing the Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
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510/Vx610 Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
V
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V
570 Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Installing the V
Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Using the V Using the V
P
M
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610 Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
x
610 Spare Battery Charger. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
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610 Power Cradle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
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OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 3

PREFACE

This guide is your primary source of information for setting up and installing the
x
V
5xx/Vx610 terminal.
NOTE

Audience

Organization

In this document, Vx5xx/Vx610 refers to the series of VeriFone terminals, including the V (Omni 5600).
This guide is useful for anyone installing and configuring a Vx5xx/Vx610 terminal. Basic descriptions of the terminal features are also provided.
This guide is organized as follows:
Chapter 1, Terminal Overview. Provides an overview of the V
terminals.
Chapter 2, Terminal Setup. Explains how to set up and install the V
terminal. It tells you how to select a location, establish power and telephone line connections, and how to configure optional peripheral devices.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
x
5xx/Vx610 terminal.
V
Chapter 4, Maintenance. Explains how to maintain your V
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510 (Omni 5100/5150), Vx570 (Omni 5700/5750), and Vx610
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5xx/Vx610 series of
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5xx/Vx610 terminal.
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5xx/Vx610
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Chapter 5, VeriFone Service and Support. Provides information on contacting
your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in terminal installation and configuration.
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 5
PREFACE

Related Documentation

Related
Documentation
To learn more about the Vx5xx/Vx610 series of terminals, refer to the following set of documents:
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For V
For V
510:
Omni 5100/5150 and Vx510, Omni 3730 Certifications and Regulations
Omni 5100/5150 and V Omni 5100/5150 and V
Installation Guide Omni 37xx/5xxx and V
Guide Omni 51xx and V
Guide
x
570:
x
510 Quick Installation Guide
x
510 with Ethernet Quick
x
5xx Stacker Quick Installation
x
5xx Swivel Stand Quick Installation
VPN 23218
VPN 26915 VPN 23268
VPN 23784
VPN 23043
V
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VPN 23646
VPN 23759 VPN 24126
VPN 24134
Omni 5700/5750 and V Regulations
Omni 57xx and V Omni 57xx and V
Installation Guide
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Omni 57xx and V
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Installation Guide
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570 Certifications and
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570 Quick Installation Guide
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570 Large Paper Door Quick
x
570 Privacy Shield Quick
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For V
For V
610:
Omni 56xx and V Installation Guide
Omni 56xx and V Quick Installation Guide
Omni 56xx and V Omni 56xx and V Omni 56xx and V
Installation Guide Omni 56xx and V
Guide
x
510 and Vx610:
Omni 5xxx and V Installation Guide
x
610 Carrying Case Quick
x
610 Attachable Strap/Handstrap
x
610 Quick Installation Guide
x
610 Certifications and Regulations
x
610 Spare Battery Charger Quick
x
610 Power Cradle Quick Installation
x
510/Vx610 Privacy Shield Quick
VPN 23640
VPN 23641
VPN 23643 VPN 23644 VPN 23645
VPN 24125
VPN 23642
6 OMNI 5XXX AND V
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5XX/VX610 INSTALLATION GUIDE
PREFACE

Conventions and Acronyms

Conventions and
Acronyms
Document
Conventions
This section describes the conventions and acronyms used in this guide.
V arious conventions are used to help you quickly identify special formatting. Table
1 describes these conventions and provides examples of their use.

Table 1 Document Conventions

Convention
Blue Text in blue indicates terms
that are cross referenced.
Italics Italic typeface indicates
book titles or emphasis.
Courier The courier type face is
used while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL.
The pencil icon is used to
NOTE
highlight important information.
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See Conventions and Acronyms.
You must install a roll of thermal­sensitive paper in the printer.
http://www.verifone.com
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RS-232-type devices do not work with the PINpad port.
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CAUTION
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The caution symbol
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indicates possible hardware
P
or software failure, or loss of data.
The terminal is not waterproof or dustproof, and is intended for indoor use only.
T
WARNING
The lighting symbol is used as a warning when bodily injury might occur.
Due to risk of shock do not use the terminal near water.

Acronym Definitions

Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current ATM Automated Teller Machine CDMA Code Division Multiple Access CR Check Reader EMV Europay MasterCard and VISA GPRS General Packet Radio Service GSM Global System for Mobile Communication ITP Internal Thermal Printer LCD Liquid Crystal Display
MNI 5XXX AND V
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TERMINAL OVERVIEW

Features and Benefits

The Vx510 and Vx610 serve as the entry point to VeriFone’s acclaimed multi­application platform—with the capability to securely support payment and value-
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added applications on a single terminal—while the V customers who need more.
570 is perfect for those
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NOTE
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VeriFone ships variants of the Vx5xx/Vx610 terminals for different markets. Your terminal may have a different configuration. The following devices may or may not be present: a smart card reader, or zero or three MSAM cardholders.
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Features at a Glance
• Delivers power and usability in a
convenient “hand-over” design.
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• Multi-application operating
environment.
• 32-bit processing and multi-tasking
capabilities.
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• Securely supports and runs payment
and value-added applications.
• Offers unsurpassed performance on
EMV smart card transactions.
• Security architecture meets
specifications for PCI PED and sophisticated file authentication.
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Features and
Benefits
Exceptional Ease of
10 OMNI 5XXX AND V
Vx5xx/Vx610 terminals provide the right combination of features and functions. This includes a triple-track magnetic-stripe card reader, smart card reader, integrated PINpad, and a quiet yet fast internal thermal printer (ITP).
• The bold design is sleek, stylish, and lightweight for conveniently handing the
Use
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5XX/VX610 INSTALLATION GUIDE
terminal to the consumer for PIN entry or other input.
• An intuitive ATM-style interface, a large 8-line x 21-character backlit display
with split-screen capabilities, large keys, and extra-size menu prompt s simplify training and reduce help desk calls.
• The integrated high-speed thermal printer simplifies paper loading and
virtually eliminates paper jams.
TERMINAL OVERVIEW
Features and Benefits
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12 OMNI 5XXX AND V
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5XX/VX610 INSTALLATION GUIDE

Terminal Setup

CHAPTER 2
This chapter describes the terminal setup procedure. You will learn about:

• Selecting Terminal Location.

• Unpacking the Shipping Carton.
• Examining Terminal Features.
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Selecting
Terminal
Location
• Establishing Telephone Line Connections.
• Installing the Paper Roll in the Printer.
• Installing/Replacing MSAM Cards.
• Connecting Optional Device(s).
• Connecting the Terminal Power Pack.
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• Installing the Privacy Shield.
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• Installing the V
• Using the V
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610 Spare Battery Charger.
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610 Smart Battery.
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• Using the V
• Installing/Replacing the SIM Card (GSM/GPRS Models).
• Connecting the V
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610 Power Cradle.
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610 External Antenna.
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• Conducting Wireless Transactions.
• Using the Smart Card Reader.
• Using the Magnetic Card Reader.
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Use the following guidelines when selecting a location for your Vx5xx/Vx610 terminal.

Ease of Use

• Select a location convenient for both merchant and cardholder.
• Select a flat support surface, such as a countertop or table.
• Select a location near a power outlet and a telephone/modem line connection.
For safety, do not string the power cord in a walkway or place it across a walkway on the floor.
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 13
TERMINAL SETUP

Unpacking the Shipping Carton

Environmental
Factors
CAUTION
Electrical
Considerations
Unpacking the
Shipping Carton
To unpack the
Shipping Carton
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• Do not use the terminal where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
• Keep the terminal away from direct sunlight and anything that radiates heat,
such as a stove or motor.
• Do not use the terminal outdoors.
The terminal is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
• Avoid using this product during electrical storms.
• Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).
• Do not use the terminal near water or in moist conditions.
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Open the shipping carton and carefully inspect its conten ts for possible t ampering or shipping damage. The V
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tampering may cause the device to cease to function properly.
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1 Remove and inspect the following items:
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• Terminal
• Power pack
• Telephone line cord
• Power cord
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5xx/Vx610 terminal is a secure product and any
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• Battery pack (for V
• Antenna (for V
• Paper roll
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610 only)
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610 only, if shipped loose)
CAUTION
14 OMNI 5XXX AND V
2 Remove all plastic wrapping from the terminal and other components. 3 Remove the clear protective film from the LCD screen.
Do not use a terminal that has been damaged or tampered with. The
x
V
5xx/Vx610 terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately.
4 Save the shipping carton and packing material for future repacking or moving
the terminal.
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5XX/VX610 INSTALLATION GUIDE
TERMINAL SETUP

Examining Terminal Features

Examining
Terminal
Features
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Front Panel

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Before you continue the installation process, notice the features of the
x
V
5xx/Vx610 terminal (see Figure 1).
INTERNAL THERMAL
SERRATED METAL
TERMINAL DISPLAY
TELEPHONE-STYLE
PRINTER
STRIP
ALPHA KEY
KEYPAD
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CANCEL KEY
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PRINTER COVER RELEASE
GREEN INDICATOR LED
MAGNETIC CARD READER
ATM-STYLE FUNCTION KEYS
PROGRAMMABLE FUNCTION KEYS
ENTER KEY
BACKSPACE/CLEAR KEY
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Figure 1 V
The front panel includes the following features:
• A terminal display, backlit LCD screen.
• Five types of keys: a A 12-key, telephone-style keypad. b Four ATM-style function keys, labeled F1 to F4, to the right of the LCD
screen.
5xx/Vx610 Terminal Features (Front Panel)
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SMART CARD READER
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c Four unlabeled, programmable function keys above the keypad. d Three color-coded function keys below the
keypad (icons at right; from left to right:
BACKSPACE/CLEAR, ENTER).
e An ALPHA key centered at the top of the keypad.
• A magnetic card reader, built into the right side. The icon at right
shows the proper swipe direction, with the stripe down and facing inward, toward the keypad.
• A green indicator LED indicates power is ON.
• An internal thermal printer.
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CANCEL,
MNI 5XXX AND V
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5XX/VX610 INSTALLATION GUIDE 15
TERMINAL SETUP
Examining Terminal Features
• A smart card reader, built into the front of the terminal. The icon
shown at right indicates proper card position and insertion direction.
• A SAM (security access module) compartment, built into the bottom of the
x
terminal. The V multiple stored-value card programs or other merchant card requirements.
5xx/Vx610 terminal contains MSAM cardholders to support
NOTE

Connection Ports

V
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C
VeriFone ships variants of the Vx5xx/Vx610 terminal for different markets. Your terminal may have a different configuration. The following devices may or may not be present: a smart card reader , or zero or three MSAM cardholders. However , the basic processes described in this guide remain the same, regardless of terminal configuration.
Turn the terminal upside down to view the connection ports. Notice that the ports are recessed. Different ports are provided to connect the terminal to a communications line, optional peripheral devices, and the power supply.
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Figure 2 shows the connection ports for the V
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510 terminal.
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16 OMNI 5XXX AND V
Figure 2 V
X
5XX/VX610 INSTALLATION GUIDE
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510 Connection Ports (Bottom View)
Examining Terminal Features
Figure 3 shows the GPRS connection ports for the Vx510 terminal.
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TERMINAL SETUP
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Figure 3 V
Figure 4 shows the connection port for the V
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Figure 4 V
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510 Desktop GPRS Connection Ports (Bottom View)
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570 Connection Ports (Back View)
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570 terminal.
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MNI 5XXX AND V
O
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5XX/VX610 INSTALLATION GUIDE 17
TERMINAL SETUP
Examining Terminal Features
Figure 5 shows the connection ports for the Vx610 terminal.
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WARNING
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Figure 5 V
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Do not connect the terminal to the power supply until all the peripherals are
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attached.
610 Connection Ports (Bottom and Side Views)
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For information on how to attach peripheral devices, see Connecting Optional
Device(s).
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18 OMNI 5XXX AND V
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5XX/VX610 INSTALLATION GUIDE
TERMINAL SETUP

Establishing Telephon e Line Connections

Establishing
Telephone Line
Connections
V
Connect the telephone cord to the communication port on the terminal, then route it directly to a telephone wall jack (see Figure 6, Figure 7, and Figure 8). This is a direct connection and the line is dedicated to the terminal.
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Figure 6 V
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510 Direct Telephone Connection
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Figure 7 V
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570 Direct Telephone Connection
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MNI 5XXX AND V
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5XX/VX610 INSTALLATION GUIDE 19
TERMINAL SETUP

Installing the Paper Roll in the Printer

WARNING
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Installing the
Paper Roll in the
C
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Printer
NOTE
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Figure 8 Vx610 Direct Telephone Connection
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To reduce the risk of fire, use only No. 26AWG or larger UL Listed or CSA
Certified Telecommunication Line Cord.
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A fast, quiet thermal printer is built into the Vx5xx/Vx610 terminal. Before you can process transactions that require a receipt or record, you must install a roll of thermal-sensitive paper in the printer.
Vx610 print speed varies depending on battery charge.
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The ITP uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24 inches) wide and 25 meters (82 feet) long. A pink out-of-paper indicator line appears on the edge of the paper approximately 18 inches before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one transaction.
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CAUTION
20 OMNI 5XXX AND V
Poor-quality paper can jam the printer and create excessive paper dust. To order
high-quality VeriFone paper, refer to Accessories and Documentation.
Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper.
Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.
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5XX/VX610 INSTALLATION GUIDE
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