VeriFone Vx510 User Manual

Omni 5xxx and Vx5xx/Vx6xx

Installation Guide

VeriFone Part Number 23216, Revision B

Omni 5xxx and V

5xx/Vx6xx Installation Guide

The information contained in this document is subject to change without notice . Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sampl e program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.”

VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.

Comments? Please e-mail all comments on this document to your local VeriFone Support Team.

WARNING

Do not dispose of the V

6xx Li-ion smart battery in a fire. Li-ion batteries must be recycled or

disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites.

VeriFone, Inc.

2099 Gateway Place, Suite 600

San Jose, CA, 95110 USA

www.verifone.com

VeriFone Part Number 23216, Revision B

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

CHAPTER 1

Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Countertop Performance in a “Hand-Over” Design. . . . . . . . . . . . . . . . . . . . 10

True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Wireless Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

CHAPTER 2

Terminal Setup Select Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Unpack the Shipping Carton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Examine Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Establish Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Install the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Install/Replace MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Connect Optional Device(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

5xx Optional Device Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

6xx Optional Device Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

External Printers Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Connect the Terminal Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Install/Replace SIM Card

(GSM/GPRS Models). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Replacing the Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Wireless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Smart Card Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Magnetic Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE 3

CONTEN TS

VeriFone Service

CHAPTER 3

Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

CHAPTER 4

Maintenance Clean the Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

CHAPTER 5

Return a Terminal or Smart Battery for Service . . . . . . . . . . . . . . . . . . . . . . . . . 39

and Support

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Thermal Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

VeriFone Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Swivel Stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

CHAPTER 6

Troubleshooting

Guidelines

Terminal Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Terminal Display Does not Show Correct/Readable Info. . . . . . . . . . . . . . . . . . 43

Smart Battery Will Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

4 OMNI 5XXX AND V

5XX/VX6XX INSTALLATION GUIDE

PREFACE

This guide is your primary source of information for setting up and installing the

5xx/Vx6xx series of terminals.

NOTE

Audience

Organization

In this document, Vx5xx/Vx6xx refers to the series of VeriFone terminals,

including the V

510 (Omni 5150) and Vx 610 (Omni 5600). V

5xx/Vx6xx is VeriFone’s next-generation payment terminal family with product line extensions targeted at the high-end countertop and wireless pay-at-table market segments.

This guide is useful for anyone installing and configuring a Vx5xx/Vx6xx terminal. Basic descriptions of the terminal features are also provided.

This guide is organized as follows:

Chapter 1, Terminal Overview. Provides an overview of the V

5xx/Vx6xx series of

terminals.

Chapter 2, Terminal Setup. Explains how to set up and install the V

5xx/Vx6xx terminal. It tells you how to select a location, establish power and telephone line connections, and how to configure optional peripheral devices.

Chapter 3, Specifications. Discusses power requirements and dimensions of the

5xx/Vx6xx terminal.

Chapter 4, Maintenance. Explains how to maintain your V

5xx/Vx6xx terminal.

Chapter 5, VeriFone Service and Support. Provides information on contacting

your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone.

Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,

should you encounter a problem in terminal installation and configuration.

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE 5

PREFACE

Terminal Overview

This chapter provides a brief description of the Vx5xx/Vx6xx series of terminals. The V

payment. These terminals are members of a broad product family that will provide a clear migration path into the future for current users of Omni countertop and portable terminals.

The V modular enhanced communication options. The V

5150) is the entry point countertop terminal. The V

pioneering V design of the V

wireless technologies, including Wi-Fi, CDMA and GSM/GPRS.

CHAPTER 1

5xx/Vx6xx terminal series represents the shape of things to come in e-

5xx series includes high performance countertop terminals with fixed and

510 (also referred to as Omni

6xx series represents a new generation of wireless terminals. The

610 (also known as Omni 5600) features the same sleek, compact

510, but in a portable, battery-powered form factor that uses

NOTE

The bold ergonomic design is sleek and stylish, offering countertop power and 32bit performance in an integrated terminal that can be handed to the consumer for

input. In addition, the V

5xx/Vx6xx series serves as the entry point to VeriFone’s acclaimed multi-application platform—with the capability to securely support payment and value-added applications on a single terminal.

Features At a Glance

• Delivers power and usability in a

convenient “hand-over” design.

• Securely supports and runs payment

and value-added applications.

• Multi-application operating

environment.

• Offers unsurpassed performance on

EMV smart card transactions.

• 32-bit processing and multi-tasking

capabilities.

• Security architecture meets

specifications for PED and sophisticated file authentication.

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE 9

TERMINAL OVERVIEW

Features and Benefits

Features and

Benefits

Exceptional Ease of

Use

Countertop

Performance in a

“Hand-Over” Design

Vx5xx/Vx6xx terminals provide the right combination of features and functions. This includes a triple-track magnetic-stripe card reader, smart card reader, integrated PINpad, and a quiet yet fast internal thermal printer (ITP).

• Bold design is sleek, stylish, and lightweight for conveniently handing the

terminal to the consumer for PIN entry or other input.

• Intuitive ATM-style interface, large 8-line x 21-character backlit display with

split-screen capabilities, large keys, and extra-size menu prompts simplify training and reduce calls to the help desk.

• Integrated high-speed thermal printer simplifies paper loading and virtually

eliminates paper jams.

• Triple-track, high-coercivity card reader handles most magnetic stripe cards.

• 32-bit processing and multi-tasking capabilities make short work of payment,

payment-related, and value-added applications.

• Exceptional graphics-handling capabilities of display and printer quickly render

logos, graphical fonts, and character-based languages.

• VeriCe ntre App lia nce Mana gement Suite employs advance d file compression

to streamline simultaneous downloads of application software to hundreds of terminals.

True Multi-

Application

Capability

Wireless

Connectivity

• Integrated PINpad offers added convenience to handle PIN-based

applications.

• Ensures uncompromising reliability from VeriFone, the worldwide leader in

e-payment.

• 3, 4, or 6 MB of memory and the dynamic memory allocation of the Verix V

OS, support two or three typical-sized applications on a single terminal.

• Primary smart card reader and the MSAMs safeguard sensitive financial data

and support multiple smart card schemes.

• V

5xx/Vx6xx series of terminals and SoftPay EMV software have received EMV Level 1 and Level 2 Type approval for smart card solutions. The Verix EMV Library provides efficient development of other EMV-compliant applications.

• VeriShield security architecture meets published specifications for PED and

provides sophisticated file authentication to prevent execution of unauthorized

software on V

• With the V

anywhere. Customers are not tied to a fixed location.

5xx/Vx6xx terminals.

6xx wireless terminals, the point of payment can be almost

10 OMNI 5XXX AND V

• “Always on” wireless connection is made using the latest wireless

technologies, including GSM/GPRS, CDMA and Wi-Fi.

5XX/VX6XX INSTALLATION GUIDE

Terminal Setup

CHAPTER 2

This chapter describes the terminal setup procedure. You will learn how to:

• Select Terminal Location and Protect the Terminal From Adverse

Environmental Factors.

• Unpack the Shipping Carton.

• Examine Terminal Features.

• Establish Telephone Line Connections.

• Install the Paper Roll in the Printer.

• Connect Optional Device(s).

• Connect the Terminal Power Pack.

Select Terminal

Location

Ease of Use

Environmental

Factors

• Connect the External Antenna (for some V

6xx models only).

• Conduct Wireless Transactions.

• Conduct Smart Card or Credit/Debit Transactions. See Smart Card

Transaction and Magnetic Card Reader Use.

Use the following guidelines when selecting a location for your Vx5xx/Vx6xx terminal.

• Select a location convenient for both merchant and cardholder.

• Select a flat support surface, such as a countertop or table.

• Select a location near a power outlet and a telephone/modem line connection.

For safety, do not string the power cord in a walkway or place it across a walkway on the floor.

• Do not use the terminal where there is high heat, dust, humidity, moisture, or

caustic chemicals or oils.

• Keep the terminal away from direct sunlight and anything that radiates heat,

such as a stove or motor.

CAUTION

• Do not use the terminal outdoors.

The terminal is not waterproof or dustproof, and is intended for indoor use only.

Any damage to the unit from exposure to rain or dust may void any warranty.

VX5XX/VX6XX INSTALLATION GUIDE 11

TERMINAL SETUP

Unpack the Shipping Carton

Electrical

Considerations

WARNING

Unpack the

Shipping Carton

• Avoid using this product during electrical storms.

• Avoid locations near electrical appliances or other devices that cause

excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).

• Do not use the terminal near water or in moist conditions.

Due to risk of shock or terminal damage, do not use the terminal near water, in a wet basement, bathtub, wash bowl, kitchen sink, laundry tub, or near a swimming pool.

Open the shipping carton and carefully inspect its conten ts for possible t amp ering or shipping damage. The V

cause the terminal to cease to function properly.

ANTENNA (V

BATTERY

6XX ONLY)

5xx/Vx6xx is a secure product and any tampering may

To unpack the

Shipping Carton

PAPER ROLL

TERMINAL

Figure 1 V

TELEPHONE LINE

5xx and Vx6xx Product Components

UNIVERSAL POWER

CORD

POWER PACK

CORD

1 Remove and inspect the following items (see Figure 1):

• Terminal

• Power pack

• Telephone line cord

• Power cord

12 V

5XX/VX6XX INSTALLATION GUIDE

• Battery pack (for V

• Antenna (for V

6xx only, if shipped loose)

• Paper roll

6xx only)

TERMINAL SETUP

Examine Terminal Features

2 Remove all plastic wrapping from the terminal and other components. 3 Remove the clear protective film from the LCD screen.

CAUTION

Examine Terminal

Features

Do not use a terminal that has been damaged or tampered with. The

5xx/Vx6xx terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately.

4 Save the shipping carton and packing material for future repacking or moving

the terminal.

Before you continue the installation process, notice the features of the

5xx/Vx6xx terminal (see Figure 2).

INTERNAL THERMAL

SERRATED METAL

CONNECTION PORTS

PRINTER

STRIP

PRINTER COVER RELEASE

GREEN INDICATOR LED

MAGNETIC CARD READER

Front Panel

TERMINAL DISPLAY

ALPHA KEY

TELEPHONE-STYLE

SAM COMPARTMENT

KEYPAD

(BOTTOM)

CANCEL KEY

Figure 2 V

5xx/Vx6xx Terminal Features (Front Panel)

ATM-STYLE FUNCTION KEYS

PROGRAMMABLE FUNCTION KEYS

ENTER KEY

BACKSPACE/CLEAR KEY

SMART CARD READER

The front panel includes the following features:

• A terminal display, backlit LCD screen.

• Five types of keys: a A 12-key, telephone-style keypad. b Four ATM-style function keys, labeled F1 to F4, to the right of the LCD

screen.

c Four unlabeled, programmable function keys above the keypad.

5XX/VX6XX INSTALLATION GUIDE 13

TERMINAL SETUP

Examine Terminal Features

d Three color-coded function keys below the

keypad (icons at right; from left to right:

BACKSPACE/CLEAR, ENTER).

CANCEL,

e An ALPHA key centered at the top of the keypad.

• A magnetic card reader, built into the right side. The icon at right

shows the proper swipe direction, with the stripe down and facing inward, toward the keypad.

• A green indicator LED indicates power is ON.

• An internal thermal printer.

• A smart card reader, built into the front of the terminal. The icon

shown at right indicates proper card position and insertion direction.

• A SAM (security access module) compartment, built into the bottom of the

terminal. The V multiple stored-value card programs or other merchant card requirements.

5xx/Vx6xx terminal contains MSAM cardholders to support

NOTE

Connection Ports

VeriFone ships variants of the Vx5xx/Vx6xx terminal for different markets. Your terminal may have a different configuration. The following devices may or may not be present: a smart card reader , or zero or three MSAM cardholders. However , the basic processes described in this guide remain the same, regardless of terminal configuration.

Turn the terminal upside down to view the connection ports. Notice that the ports are recessed. Different ports are provided to connect the V

5xx/Vx6xx to a

communications line, optional peripheral devices, and the power supply

Figure 3 shows the connection ports for the V

6xx terminal..

14 V

Figure 3 V

5XX/VX6XX INSTALLATION GUIDE

6xx Connection Ports (Side and Bottom View)

Figure 4 shows the connection ports for the Vx5xx terminal.

TERMINAL SETUP

Examine Terminal Features

WARNING

Figure 4 V

5xx Connection Ports (Bottom View)

Do not connect the terminal to the power supply until all the peripherals are

attached.

For information on how to attach peripheral devices, see Connect Optional

Device(s).

5XX/VX6XX INSTALLATION GUIDE 15

+ 35 hidden pages

VeriFone Vx510 User Manual

CONTENTS

PREFACE

Audience

Organization

Related Documentation

Table 1 Document Conventions

Acronym Definitions

Terminal Overview

Features and Benefits

Terminal Setup

• Select Terminal Location and Protect the Terminal From Adverse

Environmental Factors.

Ease of Use

Unpack the Shipping Carton

Examine Terminal Features

Front Panel

Connection Ports