VeriFone Vx510 User Manual

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Omni 5xxx and Vx5xx/Vx6xx

Installation Guide

VeriFone Part Number 23216, Revision B

Omni 5xxx and V

5xx/Vx6xx Installation Guide

The information contained in this document is subject to change without notice . Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sampl e program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.”

VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.

Comments? Please e-mail all comments on this document to your local VeriFone Support Team.

WARNING

Do not dispose of the V

6xx Li-ion smart battery in a fire. Li-ion batteries must be recycled or

disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites.

VeriFone, Inc.

2099 Gateway Place, Suite 600

San Jose, CA, 95110 USA

www.verifone.com

VeriFone Part Number 23216, Revision B

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

CHAPTER 1

Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Countertop Performance in a “Hand-Over” Design. . . . . . . . . . . . . . . . . . . . 10

True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Wireless Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

CHAPTER 2

Terminal Setup Select Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Unpack the Shipping Carton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Examine Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Establish Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Install the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Install/Replace MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Connect Optional Device(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

5xx Optional Device Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

6xx Optional Device Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

External Printers Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Connect the Terminal Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Install/Replace SIM Card

(GSM/GPRS Models). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Replacing the Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Wireless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Smart Card Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Magnetic Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE 3

CONTEN TS

VeriFone Service

CHAPTER 3

Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

CHAPTER 4

Maintenance Clean the Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

CHAPTER 5

Return a Terminal or Smart Battery for Service . . . . . . . . . . . . . . . . . . . . . . . . . 39

and Support

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Thermal Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

VeriFone Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Swivel Stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

CHAPTER 6

Troubleshooting

Guidelines

Terminal Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Terminal Display Does not Show Correct/Readable Info. . . . . . . . . . . . . . . . . . 43

Smart Battery Will Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

4 OMNI 5XXX AND V

5XX/VX6XX INSTALLATION GUIDE

PREFACE

This guide is your primary source of information for setting up and installing the

5xx/Vx6xx series of terminals.

NOTE

Audience

Organization

In this document, Vx5xx/Vx6xx refers to the series of VeriFone terminals,

including the V

510 (Omni 5150) and Vx 610 (Omni 5600). V

5xx/Vx6xx is VeriFone’s next-generation payment terminal family with product line extensions targeted at the high-end countertop and wireless pay-at-table market segments.

This guide is useful for anyone installing and configuring a Vx5xx/Vx6xx terminal. Basic descriptions of the terminal features are also provided.

This guide is organized as follows:

Chapter 1, Terminal Overview. Provides an overview of the V

5xx/Vx6xx series of

terminals.

Chapter 2, Terminal Setup. Explains how to set up and install the V

5xx/Vx6xx terminal. It tells you how to select a location, establish power and telephone line connections, and how to configure optional peripheral devices.

Chapter 3, Specifications. Discusses power requirements and dimensions of the

5xx/Vx6xx terminal.

Chapter 4, Maintenance. Explains how to maintain your V

5xx/Vx6xx terminal.

Chapter 5, VeriFone Service and Support. Provides information on contacting

your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone.

Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,

should you encounter a problem in terminal installation and configuration.

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE 5

PREFACE

Terminal Overview

This chapter provides a brief description of the Vx5xx/Vx6xx series of terminals. The V

payment. These terminals are members of a broad product family that will provide a clear migration path into the future for current users of Omni countertop and portable terminals.

The V modular enhanced communication options. The V

5150) is the entry point countertop terminal. The V

pioneering V design of the V

wireless technologies, including Wi-Fi, CDMA and GSM/GPRS.

CHAPTER 1

5xx/Vx6xx terminal series represents the shape of things to come in e-

5xx series includes high performance countertop terminals with fixed and

510 (also referred to as Omni

6xx series represents a new generation of wireless terminals. The

610 (also known as Omni 5600) features the same sleek, compact

510, but in a portable, battery-powered form factor that uses

NOTE

The bold ergonomic design is sleek and stylish, offering countertop power and 32bit performance in an integrated terminal that can be handed to the consumer for

input. In addition, the V

5xx/Vx6xx series serves as the entry point to VeriFone’s acclaimed multi-application platform—with the capability to securely support payment and value-added applications on a single terminal.

Features At a Glance

• Delivers power and usability in a

convenient “hand-over” design.

• Securely supports and runs payment

and value-added applications.

• Multi-application operating

environment.

• Offers unsurpassed performance on

EMV smart card transactions.

• 32-bit processing and multi-tasking

capabilities.

• Security architecture meets

specifications for PED and sophisticated file authentication.

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE 9

TERMINAL OVERVIEW

Features and Benefits

Features and

Benefits

Exceptional Ease of

Use

Countertop

Performance in a

“Hand-Over” Design

Vx5xx/Vx6xx terminals provide the right combination of features and functions. This includes a triple-track magnetic-stripe card reader, smart card reader, integrated PINpad, and a quiet yet fast internal thermal printer (ITP).

• Bold design is sleek, stylish, and lightweight for conveniently handing the

terminal to the consumer for PIN entry or other input.

• Intuitive ATM-style interface, large 8-line x 21-character backlit display with

split-screen capabilities, large keys, and extra-size menu prompts simplify training and reduce calls to the help desk.

• Integrated high-speed thermal printer simplifies paper loading and virtually

eliminates paper jams.

• Triple-track, high-coercivity card reader handles most magnetic stripe cards.

• 32-bit processing and multi-tasking capabilities make short work of payment,

payment-related, and value-added applications.

• Exceptional graphics-handling capabilities of display and printer quickly render

logos, graphical fonts, and character-based languages.

• VeriCe ntre App lia nce Mana gement Suite employs advance d file compression

to streamline simultaneous downloads of application software to hundreds of terminals.

True Multi-

Application

Capability

Wireless

Connectivity

• Integrated PINpad offers added convenience to handle PIN-based

applications.

• Ensures uncompromising reliability from VeriFone, the worldwide leader in

e-payment.

• 3, 4, or 6 MB of memory and the dynamic memory allocation of the Verix V

OS, support two or three typical-sized applications on a single terminal.

• Primary smart card reader and the MSAMs safeguard sensitive financial data

and support multiple smart card schemes.

• V

5xx/Vx6xx series of terminals and SoftPay EMV software have received EMV Level 1 and Level 2 Type approval for smart card solutions. The Verix EMV Library provides efficient development of other EMV-compliant applications.

• VeriShield security architecture meets published specifications for PED and

provides sophisticated file authentication to prevent execution of unauthorized

software on V

• With the V

anywhere. Customers are not tied to a fixed location.

5xx/Vx6xx terminals.

6xx wireless terminals, the point of payment can be almost

10 OMNI 5XXX AND V

• “Always on” wireless connection is made using the latest wireless

technologies, including GSM/GPRS, CDMA and Wi-Fi.

5XX/VX6XX INSTALLATION GUIDE

Terminal Setup

CHAPTER 2

This chapter describes the terminal setup procedure. You will learn how to:

• Select Terminal Location and Protect the Terminal From Adverse

Environmental Factors.

• Unpack the Shipping Carton.

• Examine Terminal Features.

• Establish Telephone Line Connections.

• Install the Paper Roll in the Printer.

• Connect Optional Device(s).

• Connect the Terminal Power Pack.

Select Terminal

Location

Ease of Use

Environmental

Factors

• Connect the External Antenna (for some V

6xx models only).

• Conduct Wireless Transactions.

• Conduct Smart Card or Credit/Debit Transactions. See Smart Card

Transaction and Magnetic Card Reader Use.

Use the following guidelines when selecting a location for your Vx5xx/Vx6xx terminal.

• Select a location convenient for both merchant and cardholder.

• Select a flat support surface, such as a countertop or table.

• Select a location near a power outlet and a telephone/modem line connection.

For safety, do not string the power cord in a walkway or place it across a walkway on the floor.

• Do not use the terminal where there is high heat, dust, humidity, moisture, or

caustic chemicals or oils.

• Keep the terminal away from direct sunlight and anything that radiates heat,

such as a stove or motor.

CAUTION

• Do not use the terminal outdoors.

The terminal is not waterproof or dustproof, and is intended for indoor use only.

Any damage to the unit from exposure to rain or dust may void any warranty.

VX5XX/VX6XX INSTALLATION GUIDE 11

TERMINAL SETUP

Unpack the Shipping Carton

Electrical

Considerations

WARNING

Unpack the

Shipping Carton

• Avoid using this product during electrical storms.

• Avoid locations near electrical appliances or other devices that cause

excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).

• Do not use the terminal near water or in moist conditions.

Due to risk of shock or terminal damage, do not use the terminal near water, in a wet basement, bathtub, wash bowl, kitchen sink, laundry tub, or near a swimming pool.

Open the shipping carton and carefully inspect its conten ts for possible t amp ering or shipping damage. The V

cause the terminal to cease to function properly.

ANTENNA (V

BATTERY

6XX ONLY)

5xx/Vx6xx is a secure product and any tampering may

To unpack the

Shipping Carton

PAPER ROLL

TERMINAL

Figure 1 V

TELEPHONE LINE

5xx and Vx6xx Product Components

UNIVERSAL POWER

CORD

POWER PACK

CORD

1 Remove and inspect the following items (see Figure 1):

• Terminal

• Power pack

• Telephone line cord

• Power cord

12 V

5XX/VX6XX INSTALLATION GUIDE

• Battery pack (for V

• Antenna (for V

6xx only, if shipped loose)

• Paper roll

6xx only)

TERMINAL SETUP

Examine Terminal Features

2 Remove all plastic wrapping from the terminal and other components. 3 Remove the clear protective film from the LCD screen.

CAUTION

Examine Terminal

Features

Do not use a terminal that has been damaged or tampered with. The

5xx/Vx6xx terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately.

4 Save the shipping carton and packing material for future repacking or moving

the terminal.

Before you continue the installation process, notice the features of the

5xx/Vx6xx terminal (see Figure 2).

INTERNAL THERMAL

SERRATED METAL

CONNECTION PORTS

PRINTER

STRIP

PRINTER COVER RELEASE

GREEN INDICATOR LED

MAGNETIC CARD READER

Front Panel

TERMINAL DISPLAY

ALPHA KEY

TELEPHONE-STYLE

SAM COMPARTMENT

KEYPAD

(BOTTOM)

CANCEL KEY

Figure 2 V

5xx/Vx6xx Terminal Features (Front Panel)

ATM-STYLE FUNCTION KEYS

PROGRAMMABLE FUNCTION KEYS

ENTER KEY

BACKSPACE/CLEAR KEY

SMART CARD READER

The front panel includes the following features:

• A terminal display, backlit LCD screen.

• Five types of keys: a A 12-key, telephone-style keypad. b Four ATM-style function keys, labeled F1 to F4, to the right of the LCD

screen.

c Four unlabeled, programmable function keys above the keypad.

5XX/VX6XX INSTALLATION GUIDE 13

TERMINAL SETUP

Examine Terminal Features

d Three color-coded function keys below the

keypad (icons at right; from left to right:

BACKSPACE/CLEAR, ENTER).

CANCEL,

e An ALPHA key centered at the top of the keypad.

• A magnetic card reader, built into the right side. The icon at right

shows the proper swipe direction, with the stripe down and facing inward, toward the keypad.

• A green indicator LED indicates power is ON.

• An internal thermal printer.

• A smart card reader, built into the front of the terminal. The icon

shown at right indicates proper card position and insertion direction.

• A SAM (security access module) compartment, built into the bottom of the

terminal. The V multiple stored-value card programs or other merchant card requirements.

5xx/Vx6xx terminal contains MSAM cardholders to support

NOTE

Connection Ports

VeriFone ships variants of the Vx5xx/Vx6xx terminal for different markets. Your terminal may have a different configuration. The following devices may or may not be present: a smart card reader , or zero or three MSAM cardholders. However , the basic processes described in this guide remain the same, regardless of terminal configuration.

Turn the terminal upside down to view the connection ports. Notice that the ports are recessed. Different ports are provided to connect the V

5xx/Vx6xx to a

communications line, optional peripheral devices, and the power supply

Figure 3 shows the connection ports for the V

6xx terminal..

14 V

Figure 3 V

5XX/VX6XX INSTALLATION GUIDE

6xx Connection Ports (Side and Bottom View)

Figure 4 shows the connection ports for the Vx5xx terminal.

TERMINAL SETUP

Examine Terminal Features

WARNING

Figure 4 V

5xx Connection Ports (Bottom View)

Do not connect the terminal to the power supply until all the peripherals are

attached.

For information on how to attach peripheral devices, see Connect Optional

Device(s).

5XX/VX6XX INSTALLATION GUIDE 15

TERMINAL SETUP

Establish Telephone Line Connections

Establish

Telephone Line

Connections

Connect the telephone cord to the communication port on the terminal, then route it directly to a telephone wall jack (see Figure 5 and Figure 6). This is a direct connection and the line is dedicated to the terminal.

WARNING

Figure 5 V

Figure 6 V

6xx Direct Telephone Connection

5xx Direct Telephone Connection

To reduce the risk of fire, use only No. 26AWG or larger telecommunication line

cord.

16 V

5XX/VX6XX INSTALLATION GUIDE

TERMINAL SETUP

Install the Paper Roll

Install the Paper

Roll

CAUTION

To Install a Paper Roll

A fast, quiet thermal printer is built into the Vx5xx/Vx6xx terminal. Before you can process transactions that require a receipt or record, you must install a roll of thermal-sensitive paper in the printer.

The ITP uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24 inches) wide and 25 meters (82 feet) long. A pink out-of-paper indicator line appears on the edge of the paper approximately 18 inches before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one transaction.

Poor-quality paper can jam the printer and create excessive paper dust. To order

high-quality VeriFone paper, refer to Accessories and Documentation.

Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper.

Never load a roll of paper with folds, wrinkles, tears, or holes at the edges in the print area.

1 Press down on the button located on the side of the terminal to unlatch the

paper roll cover, then lift the cover up and back (see Figure 7).

Figure 7 Opening the Printer Cover

2 Remove any partial roll of paper in the printer tray by lifting up (see Figure 8).

5XX/VX6XX INSTALLATION GUIDE 17

TERMINAL SETUP

Install the Paper Roll

3 Loosen the glued leading edge of the paper or remove the protective strip

from the new roll of paper. Unwind the paper roll past any glue residue.

Figure 8 Removing Partial Paper Roll

4 Hold the roll so the paper feeds from the bottom of the roll (see Figure 9). 5 Drop the paper roll into the printer tray.

Figure 9 Loading Paper Roll

18 V

6 Pull paper up past the glue residue from printer tray.

5XX/VX6XX INSTALLATION GUIDE

TERMINAL SETUP

Install/Replace MSAM Cards

7 Close the paper roll cover by gently pressing directly on the cover until it clicks

shut, allowing a small amount of paper p ast the glue residue to extend out side the printer door. (see Figure 10).

CAUTION

To prevent the paper roll cover from damaging the print roller, always gently press down on the printer dust cover to close it.

Figure 10 Closing Paper Roll Cover

8 Tear the paper off against the serrated metal strip in the printer.

For paper ordering information, refer to Accessories and Documentation.

Install/Replace

MSAM Cards

CAUTION

To Install/Replace

MSAMs

When you first receive your Vx5xx/Vx6xx terminal, you may need to install one or more MSAM cards or you may need to replace old cards.

Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap.

1 Remove the power cord and/or battery (see Smart Battery) from the terminal. 2 Place the terminal upside down on a soft, clean surface to protect the lens

from scratches.

5XX/VX6XX INSTALLATION GUIDE 19

TERMINAL SETUP

Install/Replace MSAM Cards

3 Remove the MSAM compartment door screw and rotate the door up and back

to access the MSAM cardholders (see Figure 11).

MSAM COMPARTMENT DOOR SCREW

MSAM COMPARTMENT

DOOR

Figure 11 Opening MSAM Compartment Door

4 Remove any previously installed MSAM card by sliding the card from the

MSAM cardholder.

5 Install an MSAM card by aligning the card and carefully sliding it within the

guides on the cover until it is fully inserted (see Figure 12).

20 V

Figure 12 Installing an MSAM Card

NOTE

Before inserting the MSAM card, position it as shown in Figure 12, wit h th e card’s gold contacts facing the smart car reader end of the terminal. The cardholder connector base has a set of contacts and a notch on one corner to ensure the MSAM card is positioned correctly. The MSAM card has a notch on one corner to ensure that it fits into the connector base in only one way. The MSAM compartment door will not close properly if the MSAM cards are installed incorrectly.

5XX/VX6XX INSTALLATION GUIDE

TERMINAL SETUP

Connect Optional Device(s)

6 Replace the MSAM compartment door and reinstall the screw (see Figure 13).

Figure 13 Closing MSAM Compartment Door

Connect

Optional

Device(s)

CAUTION

NOTE

Vx5xx Optional

Device Connections

The Vx5xx/Vx6xx supports some peripheral devices designed for use with electronic point-of-sale terminals.

Before connecting any peripheral device, remove the power cord from the bottom of the terminal and ensure that the green indicator LED is not lit. Reconnect the power cord only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices.

For more information about optional devices, please contact your VeriFone distributor.

RS-232-type devices do not work on the PINpad port. PINpad-t ype devices do not work on the RS-232 port. If an optional peripheral device does not function correctly, check the port connection.

For the Vx5xx, use the two ports on the back panel to connect up to two optional devices.

Connecting the PINpad or Smart Card Reader to the V

5xx

Use the following procedure to connect a PINpad or smart card reader.

1 Insert the RJ45-type connector on the end of the PINpad or smart card reader

into the port on the back of the peripheral device. To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the

grommet to secure the cable connection. If a cable is not already connected to the smart card reader or PINpad, insert

the small modular plug on one end of the interface cable into the optional device’s modular jack.

5XX/VX6XX INSTALLATION GUIDE 21

TERMINAL SETUP

Connect Optional Device(s)

2 Insert the larger RJ45-type connector on the other end of the PINpad cable

into the PINpad serial port on the bottom of the terminal.

CAUTION

Figure 14 V

Connecting the Check Reader to the V

The V

5xx terminal supports the CR 600 and CR 1000i check readers. Contact

5xx Example PINpad Serial Port Connections

5xx

your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices. Figure 15 provides an example of a peripheral connection to the RS-232 port.

Check readers require a separate power source. Before connecting a check reader or similar device, remove the power cord from the bottom of the terminal and ensure that the green indicator LED is not lit.

22 V

Figure 15 V

5XX/VX6XX INSTALLATION GUIDE

5xx Example Check Reader Connection

TERMINAL SETUP

Connect Optional Device(s)

Vx6xx Optional

Device Connections

The side port of the Vx6xx terminal can operate either as a PINpad port or an RS232 port, depending on the power source available.

Connecting the PINpad or Smart Card Reader to the V

6xx

When plugged in and not operating off battery power, the side port operates as a PINPad port and the terminal can be connected to a PINpad (see Figure 16).

Use the following procedure to connect a PINpad or smart card reader.

1 Insert the RJ45-type connector on the end of the PINpad or smart card reader

into the port on back of the peripheral device. To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the

grommet to secure the cable connection. If a cable is not already connected to the smart card reader or PINpad, insert

the small modular plug on one end of the interface cable into the optional device’s modular jack.

2 Insert the larger RJ45-type connector on the other end of the PINpad cable

into the PINpad serial port on the side of the terminal. Figure 16 provides an example of a smart card reader and PINpad connection to the PINpad serial port.

Figure 16 V

6xx Example PINpad Serial Port Connections

5XX/VX6XX INSTALLATION GUIDE 23

TERMINAL SETUP

Connect Optional Device(s)

Connecting the Check Reader to the Vx6xx

When operating off battery power and not plugged in, the side port operates as an RS-232 port and the terminal can be connected to a check reader. The

5xx/Vx6xx terminal supports the CR 600 and CR 1000i check readers. Contact

V your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices.

Figure 17 provides an example of a peripheral connection to the RS-232 port.

CAUTION

Figure 17 V

6xx Example Check Reader Connection

24 V

External Printers

Supported

Although all Vx5xx/Vx6xx variants have an internal thermal printer, it may be convenient to print larger print runs (for example, daily or weekly reports) to an

external printer. The V P900, and P950 external printers. Contact your VeriFone representative or visit the online store at www.store.verifone.com External printer connections are through the RS-232 port and require a separate power supply.

5XX/VX6XX INSTALLATION GUIDE

5xx/Vx6xx terminal supports the VeriFone P250, P350,

for information on these devices.

TERMINAL SETUP

Connect the Terminal Power Pack

Connect the

Terminal Power

Pack

CAUTION

To Connect the

Terminal Power Pack

When you have finished connecting optional peripheral(s), you are ready to connect the V

5xx/Vx6xx terminal to the provided power source.

Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before proceeding.

1 Insert the round barrel connector (see Figure 18 and Figure 19) into

the power port, identified by the icon at right.

NOTE

Figure 18 V

Figure 19 V

6xx Power Pack Connection

5xx Power Pack Connection

2 Route the cable through cable retainer to secure the power cord (see Figure

19).

The bottom of the Vx5xx has an integrated cable-retaining feature to secure the

power cord to the terminal.

3 Insert the AC power cord into the power pack.

5XX/VX6XX INSTALLATION GUIDE 25

TERMINAL SETUP

Smart Battery

4 Plug the AC power cord into a wall outlet or powered surge protector.

WARNING

NOTE

Do not plug the power pack into an outdoor outlet or operate the terminal

outdoors.

Disconnecting the power during a transaction may cause transaction data files

not yet stored in terminal memory to be lost.

To protect against possible damage caused by lightning strikes and electrical

surges, consider installing a power surge protector.

When the terminal has power , the terminal light s are activated and the green LED indicator remains lit.

If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal,

DOWNLOAD NEEDED appears on screen after the initial

VeriFone copyright screen.

Smart Battery

NOTE

The Vx6xx wireless terminal uses an Li-ion smart battery (see Accessories and

Documentation for ordering information). The internal logic of the smart battery

prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable).

The Vx6xx terminal will operate on battery power or on power pack power. The smart battery charger in the terminal will be active whenever the power pack is connected.

The following are features of the smart battery:

• Two Li-ion cells

• A fuel gauge module that

• monitors state of charge (voltage and current),

• communicates with the terminal (charge parameters and status to indicate

full discharge),

• determines full charge capacity (on charge cycle and uninterrupted

discharge cycle), and

26 V

• A safety circuit that

5XX/VX6XX INSTALLATION GUIDE

• automatically shuts down when cell voltage is extremely low.

• prevents cell damage from overcharge, over-discharge, or overheating

TERMINAL SETUP

Smart Battery

• activates when the battery is left in an unused terminal for extended

periods, and

• resets when battery voltage reaches a preset threshold during the charge

cycle.

NOTE

Installation

Removal

Conserve battery power by turning the Vx6xx terminal off when not in use. If the terminal is not to be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off.

The Vx6xx smart battery fits in a slot on the back of the Vx6xx terminal, as shown in Figure 20. The locking tab clicks when t he battery is in place. The slot is keyed, so that there is only one way to insert the battery.

Figure 20 Install the Smart Battery

To remove the Vx6xx smart battery, press the locking tab at the top of the battery and pull the smart battery from its slot.

Charging

Figure 21 Detaching the Smart Battery from the V

6xx Terminal

After unpacking your Vx6xx terminal, install the battery and connect the power pack to the unit for 6 hours.

It is also recommended that the smart battery receive a periodic full discharge. To ensure a full discharge, use the unit until the battery is fully drained.

The smart battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery. The battery must then be recharged to restore operation.

5XX/VX6XX INSTALLATION GUIDE 27

TERMINAL SETUP

Install/Replace SIM Card (GSM/GPRS Models)

NOTE

Battery Life

WARNING

Install/Replace

SIM Card

(GSM/GPRS

Models)

The Vx6xx terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must be recharged fo r a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state.

The Vx6xx smart battery can be charged and discharged hundreds of times, but will eventually wear out. When operating times are noticeably shorter than usual, it is time to buy a new battery (see Accessories and Documentation for ordering information).

Do not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed of properly . Do not dispose of Li-ion batteries in municip al waste sites.

The SIM (Subscriber Identity Module) card is a smart card inserted in the Vx6xx GSM/GPRS terminal that contains your GSM/GPRS radio account information. Use the following procedure to replace or install a SIM card.

1 Loosen the screw from the GSM/GPRS sled module at the back of the V

6xx

terminal.

28 V

Figure 22 Loosen Retaining Screw

5XX/VX6XX INSTALLATION GUIDE

Install/Replace SIM Card (GSM/GPRS Models)

2 Detach the GSM/GPRS sled module from the terminal.

TERMINAL SETUP

NOTE

Figure 23 Remove GSM/GPRS Sled Module

3 Insert the SIM into the cardholder at the back of the GSM/GPRS sled module.

Figure 24 Insert SIM Card Into GSM/GPRS Sled Module

The SIM cardholder has a notch on one corner to ensure the SIM card is positioned correctly and for easy orientation in the cardholder. Before inserting the SIM card, position it as shown in Figure 24, with the card’s gold contacts facing down.

5XX/VX6XX INSTALLATION GUIDE 29

TERMINAL SETUP

Install/Replace SIM Card (GSM/GPRS Models)

4 Replace the GSM/GPRS sled module in the terminal.

Figure 25 Replace GSM/GPRS Module

5 Tighten the retaining screw.

Figure 26 Tighten Retaining Screw

30 V

5XX/VX6XX INSTALLATION GUIDE

TERMINAL SETUP

Antenna

NOTE

CAUTION

Installation

For some Vx6xx terminals to establish a wireless connection, an external antenna is provided. This connection allows communication with your service provider to upload transaction data from the terminal and download system upgrades to the terminal. Radio service is activated by your service provider.

Some Vx6xx terminals have an internal antenna and this section can be igno red.

Use only the antenna designed for your unit. Failure to use the proper antenna results in the inability to establish a wireless connection.

Never hold the unit by the antenna; doing so may break the connection and void your warranty.

This section only discusses Vx6xx terminals with external antenna. If the Vx6xx arrives from manufacture with the antenna unattached, use the following procedure to install the antenna:

1 Locate the antenna port on the back side of the V

6xx terminal.

2 Align the connector on the end of the antenna with the connector on the end of

the terminal.

3 Push gently on the center of the base of the antenna until it slides into

position.

Figure 27 Align Antenna with Antenna Port

5XX/VX6XX INSTALLATION GUIDE 31

TERMINAL SETUP

Antenna

4 Screw the barrel nut finger tight to retain the antenna.

Orientation

NOTE

Replacing the

Antenna

Figure 28 Tighten Antenna Barrel Nut

To establish good wireless communication (uplink), vertically align the antenna with respect to ground and sky. For example, if standing and holding the terminal horizontally, position the antenna approximately at a 90° angle to the un it (that is, pointing up from the ground). This should point the antenna directly at the sky.

If the unit is on a flat surface (for example, a table top) position the antenna so that it points directly at the sky.

If an application (for example, SoftPay) is installed in your Vx6xx unit, a signal

strength indicator may appear on the display.

If your Vx6xx terminal has difficulties completing wireless transactions, you may have to replace the antenna. Use the following procedure to replace the antenna:

1 Remove the existing antenna from the V

6xx terminal:

a Unscrew the barrel nut to loosen the antenna. b Pull gently on the center of the base of the antenna until it slides out of

position.

32 V

2 Align the connector on the end of the new antenna with the connector on the

3 Push gently on the center of the base of the antenna until it slides into

4 Screw the barrel nut finger tight to retain the antenna.

5XX/VX6XX INSTALLATION GUIDE

end of the terminal.

position.

TERMINAL SETUP

Wireless Transactions

Wireless

Transactions

Smart Card

Transaction

To Conduct a Smart

Card Transaction

To conduct a wireless transaction:

• Ensure the terminal is in an optimal position for transmitting.

• Follow the on-screen instructions provided with your application.

The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction.

1 Position a smart card with the contacts facing upward (see Figure 29). 2 Insert the smart card into the smart card reader slot in a smooth, continuous

motion until it seats firmly.

3 Remove the card only when the application indicates the transaction is

complete.

CAUTION

Magnetic Card

Reader Use

To Conduct a Credit/

Debit Card

Transaction

Figure 29 Inserting a Smart Card

Leave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction.

The Vx5xx/Vx6xx supports credit/debit card transactions.

1 Position a magnetic card with the stripe in the card reader and facing inward,

toward the keypad.

2 To ensure a prope r read of the magnetic swipe card, the user should insert the

magnetic card from the top of the unit, as shown in Figure 30.

5XX/VX6XX INSTALLATION GUIDE 33

TERMINAL SETUP

Magnetic Card Reader Use

3 Swipe the card through the magnetic card reader.

Figure 30 Using the Magnetic Card Reader

34 V

5XX/VX6XX INSTALLATION GUIDE

Specifications

CHAPTER 3

This chapter discusses power requirements, dimensions, and other specifications

of the V

5xx/Vx6xx terminal.

Power

DC Power Pack

Temperature

External

Dimensions

Vx5xx/Vx6xx terminal: 9 V DC; 4.0 A

UL, ITE listed, Class 2 power supply:

a Input rated: 100 - 240V AC, 50/60 Hz b Output rated: 8.6 - 9.4V DC 4.0 A

Barrel connector polarity:

• Operating temperature: 0

• Storage temperature: -30

to 40° C (32° to 104° F)

to + 60° C (-22° to 140° F)

• Relative humidity: 5% to 90%; no condensation

For Vx5xx:

• Length: 209.2 mm (8.2 in)

• Width: 101.8 mm (4.0 in)

• Depth: 72 mm (2.8 in)

For V

6xx with Internal Antenna:

• Length: 209.2 mm (8.2 in)

• Width: 101.8 mm (4.0 in)

• Depth: 72 mm (2.8 in)

For Vx6xx with External Antenna:

• Length: 214.2 mm (8.4 in)

• Width: 101.8 mm (4.0 in)

• Depth: 72 mm (2.8 in)

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE 35

SPECIFICATIONS

Weight

NOTE

Terminal unit weight: 0.48kg (1.06 lb)

For V

• Omni 5100/5150 and V

5xx:

510, Omni 3730 Certifications and Regulations,

VPN - 23218

• Omni 5100/5150 and V

For V

6xx:

• Omni 56xx and V

5xx Quick Installation Guide, VPN - 23219

6xx Certifications and Regulations, VPN - 23644

6xx Quick Installation Guide, VPN - 23643

CDMA

SAR compliance for body worn operating configurations is limited to the specific belt clips / holsters / accessories that have no metallic component in the assembly. The highest reported SAR values for V

6xx terminals under the FCC ID B32OMNI5600C are: PMS modes (Part 22) - Body-worn 0.567mW/g, PCS modes (Part 24) - Body-worn 0.205mW/g.

GSM/GPRS

6xx terminals under the FCC ID B32OMNI5600G are: PMS modes (Part 22) - Body-worn 0.753 mW/g, PCS modes (Part 24) - Body-worn 0.564mW/g.

36 OMNI 5XXX AND V

5XX/VX6XX INSTALLATION GUIDE

Maintenance

CHAPTER 4

The Vx5xx/Vx6xx has no user-maintainable parts.

Clean the

Terminal

CAUTION

Terminal

Contacts

CAUTION

Smart Card

Reader

To clean the terminal, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.

Never use thinner, trichloroethylene, or ketone-based solvents – they may cause

deterioration of plastic or rubber parts.

Do not spray cleaners or other solutions directly onto the keypad or terminal

display.

Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is important that the exposed contacts of the V

Avoid touching the contacts in the raised area in the center of the Vx6xx battery and the recessed area on the terminal. Finger oils tarnish contacts, causing bad connections. When operating on battery power and experiencing a high occurrence of bad or incomplete data transfers, clean the contacts.

Do not attempt to clean the smart card reader. Doing so may void any warranty. For smart card reader service, contact your VeriFone distributor or service provider.

6xx battery stay clean and unbent.

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE 37

MAINTENANCE

Smart Card Reader

38 OMNI 5XXX AND V

5XX/VX6XX INSTALLATION GUIDE

VeriFone Service and Support

For Vx5xx/Vx6xx terminal problems, contact your local V eriF one represent ative or service provider.

For V

• USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366),

• International – Contact your VeriFone representative

5xx/Vx6xx product service and repair information:

Monday - Friday, 8 A.M. - 8 P.M., Eastern time

CHAPTER 5

Return a

Terminal or

Smart Battery

for Service

NOTE

To Return a Terminal

for Service

Before returning a Vx5xx/Vx6xx terminal, smart battery, or sled module to VeriFone, you must obtain an MRA number. The following procedure describes

how to return one or more V modules for repair or replacement (U.S. customers only).

International customers are advised to contact their local VeriFone representative

for assistance regarding service, return, or replacement of terminals or batteries.

5xx/Vx6xx terminals, smart batteries, or sled

1 Get the following information from the printed labels on the bottom of each

5xx/Vx6xx terminal, smart battery, or sled module to be returned:

• Product ID, including the model and part number. For example,

“OMNI 5100” and “Pxxx- xxx-xx,” “Mxxx-xx-xx-xxx,” or “2xxxx-xx”

• Serial number (S/N xxx-xxx-xxx)

2 Obtain the MRA number(s) by completing one of the following:

a Call VeriFone toll-free within the United States at 1-800-VeriFone and

follow the automated menu options.

• Select the MRA option from the automated message. The MRA

department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.

• Give the MRA representative the information you gathered in Step 1.

If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-9534172 (U.S.).

b Address a fax to “V eriFone MRA De pt.” with the model and part number(s)

• Include a telephone number where you can be reached and your fax

number.

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE 39

VERIFONE SERVICE AND SUPPORT

Accessories and Documentation

c Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/

contact/contact_form.cfm.

• Address the Subject box with to “VeriFone MRA Dept.”

• Reference the model and part number in the Note box.

NOTE

Accessories

and

Documentation

One MRA number must be issued for each Vx5xx/Vx6xx terminal you return to

VeriFone, even if you are returning several of the same model.

3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be

returned.

5 Keep a record of the following items:

• Assigned MRA number(s).

• VeriFone serial number assigned to the V

battery, or sled module you are returning for service or repair (terminal serial numbers are located on the bottom of the unit.

5xx/Vx6xx terminal, smart

• Shipping documentation, such as air bill numbers used to trace the

shipment.

• Model(s) returned (model numbers are located on the VeriFone label on

the bottom of the V

VeriFone produces the following accessories and documentation for the

5xx/Vx6xx terminal. When ordering, please refer to the part number in the left

column.

5xx/Vx6xx terminal).

Power Pack

Thermal Printer

Paper

40 OMNI 5XXX AND V

• VeriFone online store at www.store.verifone.com

• USA – VeriFone Customer Development Center, 800-VeriFone (837-4366),

Monday - Friday, 7 A.M. - 8 P.M., Eastern time

• International – Contact your VeriFone representative

Contact your local VeriFone distributor to determine which power pack or power cord fits your needs.

CPS10936-3A DC power pack (universal) 21973-01 AC power cord (US)

CRM0039-01 CRM0039 in 30-roll bulk package CRM0040 High-grade thermal printer paper, 57 mm (2.24-inch) width,

25-meter (82-feet) length; single roll; Available in 20-roll or 50-roll bulk packages

5XX/VX6XX INSTALLATION GUIDE

VERIFONE SERVICE AND SUPPORT

Accessories and Documentation

VeriFone Cleaning

Kit

Telephone Line

Cord

Swivel Stand

Documentation

02746-01 Cleaning Kit

00124-17 2.1-meter (7-foot) telephone line cord, black, with

modular RJ11-type connectors

23050-01 Swivel Stand

23216 Omni 5xxx and Vx5xx/Vx6xx Installation Guide

23217 Omni 5xxx and V 23218 Omni 5100/5150 and V

5xx/Vx6xx Reference Manual

510, Omni 3730 Certifications and

Regulations

23219 Omni 5100/5150 and V

5xx Quick Installation Guide 23230 Verix V Operating System Programmer’s Manual 23231 Verix V Tools Programmer’s Manual

23640 Omni 56xx and V 23641 Omni 56xx and V

6xx Carrying Case Quick Installation Guide

6xx Attachable Strap/Handstrap Quick

Installation Guide

23642 Omni 5xxx and V

Guide 23643 Omni 56xx and V 23644 Omni 56xx and V

5xx/Vx6xx Privacy Shield Quick Installation

6xx Quick Installation Guide

6xx Certifications and Regulations

MNI 5XXX AND V

5XX/VX6XX INSTALLATION GUIDE 41

VERIFONE SERVICE AND SUPPORT

Accessories and Documentation

42 OMNI 5XXX AND V

5XX/VX6XX INSTALLATION GUIDE

CHAPTER 6

Troubleshooting

NOTE

CAUTION

Guidelines

The troubleshooting guidelines provided in the following section are included to

assist you to successfully install and configure your V have problems operating your V

troubleshooting examples. If the problem persists even after performing the outlined guidelines or if the

problem is not described below, contact your local VeriFone representative for assistance. Typical examples of malfunction you may encounter while operating

your V

The Vx5xx/Vx6xx terminal comes equipped with tamper-evident labels. The V attempt to disassemble the terminal. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty.

Use only a VeriFone-supplied power pack. Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter

3, Specifications, for detailed power supply specifications.) Obtain the

appropriately rated power supply before continuing with troubleshooting.

5xx/Vx6xx terminal and steps you can take to resolve them are listed.

5xx/Vx6xx contains no user serviceable parts. Do not, under any circumstance,

5xx/Vx6xx terminal, please read through these

5xx/Vx6xx terminal. If you

Termin al Does

Not Start

Terminal Display

Does not Show

Correct/Readable

Info

• Ensure that the smart battery charge state is not below the critically low level.

(For V

• Recharge or replace the smart battery. (For V

6xx terminals only.)

6xx terminals only. )

• Ensure that you pressed the ENTER/ON key for approximately 3 seconds,

until the unit lit up.

• Recharge or replace the battery. (For V

• Connect the V

have one) to see if this clears the problem.

If the problem persists, contact your local VeriFone representative for assistance.

5xx/Vx6xx terminal in to a known-good power supply (if you

6xx terminals only.)

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE 43

TROUBLESHOOTING GUIDELINES

Smart Battery Will Not Charge

Smart Battery

Will Not Charge

NOTE

Blank Display

The Vx6xx smart battery must initially receive a full charge to calibrate its full charge capacity.

Allow the Vx6xx terminal to remain connected to the power pack for 6 hours to

ensure the battery receives a full charge.

Conserve battery power by turning the V terminal will not be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off.

The Vx6xx terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must recharge a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state.

When the Vx5xx/Vx6xx terminal display screen does not show correct or clearly readable information:

6xx terminal off when not in use. If the

• Check terminal power connection.

• Remove and reapply power to the terminal.

Te rm inal Does

Not Dial Out

Printer Does Not

• Check all cable connections and verify that the telephone line is properly

connected.

• If the problem persists, contact your local VeriFone service provider.

If the terminal does not dial out:

• Check the telephone line connections.

• Check that the telephone line is working by plugging it into a working

telephone and listening for a dial tone.

• Replace the telephone cable that connects the terminal with a cable you know

is working correctly.

• If the problem persists, contact your local VeriFone service provider.

If the printer does not work properly:

• Check battery status or terminal power connection. The printer will not print if

there is an insufficient charge remaining in the battery to complete the print operation. (For V

6xx terminals only.)

• Check if the printer is out of paper and that the roll is properly installed. Open

the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding from the bottom.

44 OMNI 5XXX AND V

• Verify that the printer roller and paper roll dust cover are properly installed.

• If the problem persists, contact your VeriFone distributor or service provider.

5XX/VX6XX INSTALLATION GUIDE

TROUBLESHOOTING GUIDELINES

Printer Paper Jam

Printer Paper

Jam

WARNING

Peripheral

Device Does Not

Work

If paper jams inside the printer:

• Press the button on the side of the terminal to unlatch the paper roll cover,

then open the cover.

• Remove the damaged paper from the paper roll and clear the feed

mechanism.

• Install a roll of printer paper, as described in Install the Paper Roll.

• If the problem persists, it may be due to poor paper quality. Install a new

roll of higher-quality paper.

Poor-quality paper may jam the printer. To order high-quality VeriFone paper,

refer to Accessories and Documentation.

If any peripheral device (PINpad or smart card reader) does not work properly:

• Check the power cord connection to the peripheral device.

• Check that the device connected to the proper port has power and is

functioning properly. If possible, perform a self-test on the device in question.

• The cable connecting the optional device to the V

port may be defective. Try a different serial cable. See Connect Optional

Device(s).

5xx/Vx6xx terminal serial

Keypad Does

Not Respond

Transactions

Fail To Process

• If the problem persists, contact your local VeriFone representative.

If the keypad does not respond properly:

• Check the terminal display. If it displays the wrong character or nothing at all

when you press a key, follow the steps outlined in Transactions Fail To

Process.

• If pressing a function key does not perform the expected action, refer to the

user documentation for that application to ensure you are entering data correctly.

• If the problem persists, contact your local VeriFone representative.

There are several reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures.

Check the Magnetic Card Reader

• Perform a test transaction using one or more different mag netic stripe cards to

ensure the problem is not a defective card.

• Ensure that you are swiping cards properly. With the V

the black magnetic stripe on the card should face down and inward, toward the keypad and must be inserted from the top of the terminal (see Figure 30).

5xx/Vx6xx card reader ,

MNI 5XXX AND V

5XX/VX6XX INSTALLATION GUIDE 45

TROUBLESHOOTING GUIDELINES

Transactions Fail To Process

• Process a transaction manually , using the keypad instead of the card reader. If

the manual transaction works, the problem may be a defective card reader.

• Contact your VeriFone distributor or service provider.

• If the manual transaction does not work, proceed to Check the Telephone

Line.

Check the Smart Card Reader

• Perform a test transaction using several different smart cards to ensure the

problem is not a defective card.

• Ensure that the card is inserted correctly and that the card is not removed

prematurely.

• Ensure the MSAM cards are properly inserted in the cardholders and that the

cardholders are properly secured (see Install/Replace MSAM Cards).

• Contact your VeriFone distributor or service provider.

• If the manual transaction does not process, proceed to Check the Telephone

Line.

Check the Telephone Line

• Disconnect the telephone line from the V

5xx/Vx6xx terminal and connect it to a working telephone to check for a dial tone. If there is no dial tone, replace the telephone cable.

• If the problem appears to be with the telephone line, check with the party you

are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked.

• If the telephone line works, contact your local VeriFone representative for

assistance.

46 OMNI 5XXX AND V

5XX/VX6XX INSTALLATION GUIDE

INDEX

accessories 40

documentation 41 ordering 41 power packs 40 swivel stand 41 telephone line cord 41 thermal printer paper 40 VeriFone cleaning kit 41

antennas

installation orientation 32 replacing 32

batteries

extending the battery life See also smart battery

check readers 24 cleaning kit 41 connection ports 14 contact VeriFone 39

external printers

RS-232 port connection

external printers supported

VeriFone external printers

installation 9

connecting a check reader to Vx5xx 22 connecting a check reader to Vx6xx 24 connecting a PINpad to Vx5xx 21 connecting a PINpad to Vx6xx 23 connecting a smart card reader to Vx5xx 21 connecting a smart card reader to Vx6xx 23 connecting a smart card writer to Vx5xx 21 connecting optional device(s) 21 connecting the terminal power pack 25 connecting the terminal to a telephone line 16 MSAM cardholders 19 MSAM cards 19 peripherals 24 terminal location 11 unpacking the shipping carton 12 using the magnetic card reader 33

dial out problems

troubleshooting

displays

troubleshooting

documentation 40

acronym definitions 7 conventions 6 ordering 41

43, 44

electrical considerations 12, 19

shock prevention 12

electrostatic discharges 19

prevention 19

environmental factors 11

keypads

troubleshooting

magnetic card readers

using

maintenance

cleaning the terminal cleaning the terminal contacts 37 returning a battery for repair or replacement 39

returning a terminal for repair or replacement 39 MSAM cardholders 19 MSAM cards 19

optional devices

OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE 47

INDEX

connecting 21

paper jams

troubleshooting

paper rolls

for thermal printers installation 17

peripherals

check readers installation 24 PINpads 23 printers 24 smart card readers 23 smart card writers 23 troubleshooting 45

PINpads

connecting

power packs

AC version connecting 25 DC version 40 ordering 40

printer paper

ordering

printers

troubleshooting

service

returning a battery for repair or replacement returning a terminal for repair or replacement 39

SIM cards

for GSM models installation 28

smart battery 28

battery life 28 charging 27 conserving power 27 disposal 28 features 26 installation 27 recharging 28 removal 27 troubleshooting 44

smart card readers

48 OMNI 5XXX AND V

17, 45

5XX/VX6XX INSTALLATION GUIDE

connecting

smart card writers

connecting

specifications

DC power pack power 35 temperature 35 weight 36

technical support

contacting VeriFone returning a battery for repair or replacement 39 returning a terminal for repair or replacement 39

telephone line connections 16

telephone line cords

ordering

terminal features

general

terminals

accessories benefits 10 cleaning 37 documentation 40 electrical considerations 12 environmental factors 11 features 13 repair 39 replacement 39 service and support 39 troubleshooting 43, 44

thermal printer paper

storage

thermal printers

about the thermal printer paper paper jams 45 troubleshooting 44

transactions

smart cards wireless 33

troubleshooting

batteries displays 43, 44 guidelines 43 keypads 45 peripherals 45

17, 45

printers 44 terminal transactions 45 terminals 43, 44

VeriCentre Appliance Management Suite

simultaneous downloads

Vx5xx/Vx6xx

multi-application capability

wireless connection

CDMA GSM/GPRS 10 Wi-Fi 10

wireless transactions 33

INDEX

MNI 5XXX AND V

5XX/VX6XX INSTALLATION GUIDE 49

VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366)

www.verifone.com

Omni 5xxx and Vx5xx/Vx6xx

Installation Guide

VeriFone Part Number 23216, Revision B

VeriFone Vx510 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

CONTENTS

PREFACE

Audience

Organization

Related Documentation

Table 1 Document Conventions

Acronym Definitions

Terminal Overview

Features and Benefits

Terminal Setup

• Select Terminal Location and Protect the Terminal From Adverse

Environmental Factors.

Ease of Use

Unpack the Shipping Carton

Examine Terminal Features

Front Panel

Connection Ports

Establish Telephone Line Connections

Install the Paper Roll

Install/Replace MSAM Cards

Connect Optional Device(s)

Connect the Terminal Power Pack

Smart Battery

Installation

Removal

Charging

Install/Replace SIM Card (GSM/GPRS Models)

Battery Life

Antenna

Installation

Orientation

Wireless Transactions

Specifications

Power

DC Power Pack

Temperature

Weight

Maintenance

VeriFone Service and Support

Accessories and Documentation

Power Pack

Swivel Stand

Documentation

Smart Battery Will Not Charge

Blank Display

Printer Paper Jam

INDEX