TOA Electronics TS-200 User Manual
USER GUIDE
TALKSWITCH TS-200
TELEPHONE
TalkSwitch. Copyright 2005. All Rights Reserved.
Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed
under the copyright laws.
Information in this user guide is subject to change without notice and does not represent any commitment
on the part of TalkSwitch. No part of this user guide may be reproduced or transmitted in any form or by
any means, electronic or mechanical (including photocopying, recording, or information storage and
retrieval systems) or translated to another language, for any purpose other than the licensee’s personal use
and as specifically allowed in the licensing agreement, without the express written permission of TalkSwitch.
First Edition, October 2005.
TS005.014.EN
TalkSwitch is a division of Centrepoint Technologies Inc.
TABLE OF CONTENTS
Installing your phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Important safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Part checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Wall mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Setting up your TS-200 phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Configure the line access mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Headset operation (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Installing headsets with RJ22 connectors . . . . . . . . . . . . . . . . . . 5
Installing headsets with 2.5mm connectors. . . . . . . . . . . . . . . . . 5
Using headsets with the TS-200 . . . . . . . . . . . . . . . . . . . . . . . . . 5
Setting the date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Using your phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Overview of the TS-200 phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
The phone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Hanging up a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Putting a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Conferencing calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Picking up a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Intercom and set paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Voicemails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Accessing the call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Using one-touch speed dials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using the phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Useful tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Re-programming the voicemail button for quick access . . . . . . . . . . . . 15
One ring feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Advanced configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Changing your phone back to factory default . . . . . . . . . . . . . . . . . . . 16
Navigating through the configuration menus . . . . . . . . . . . . . . . . . . . 16
Configuration menus function summary. . . . . . . . . . . . . . . . . . . . . . . 18
Maintenance of your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Troubleshooting guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Blank screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Phone doesn’t ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
No dial tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
No Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Handset doesn’t work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Headset doesn’t work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Problems dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Message waiting count doesn’t work . . . . . . . . . . . . . . . . . . . . . . . . . 20
Can’t receive on-hook intercom calls . . . . . . . . . . . . . . . . . . . . . . . . . 20
Can’t receive set paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Telephone repair and warranty service . . . . . . . . . . . . . . . . . . . . . . . . . . 21
TalkSwitch limited warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Legend:
= softkey = feature button = numeric key
WWW.TALKSWITCH.COM 1
TS-200 USER GUIDE
INSTALLING YOUR PHONE
INTRODUCTION
Congratulations on purchasing a TalkSwitch® TS-200 phone. This phone is
specifically designed to take full advantage of the features provided by the
TalkSwitch line of phone systems.
TS-200 Feature Overview
• Business speaker phone
• 3-line LCD with softkeys
• Headset jack
• Data port
• Desk or wall mountable
• 10 Speed dial buttons
Please take the time to familiarize yourself with this User Guide.
IMPORTANT SAFETY INSTRUCTIONS
When using telephone equipment, basic safety precautions should always be
followed to reduce the risk of fire, electrical shock and injury, including
the following:
1. Read and understand all instructions in this User Guide.
2. Follow all warnings and follow all instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid
or aerosol cleaners. Use a damp cloth for cleaning.
4. Telephones should not be used in a bathtub, shower or pool. Immersion of
the telephone in water could cause an electrical shock.
5. Slots and openings in the cabinet back or bottom are provided for ventilation,
to protect it from overheating. These openings must not be blocked or
covered. This product should never be placed near or over a radiator, heat
register or stove.
6. This product should be operated only with the power source provided.
• 99-entry phone book
• TalkSwitch feature keys
• Caller ID with call log
• Message waiting count
• Hands-free intercom
• Set paging
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TS-200 USER GUIDE
7. Do not allow anything to rest on the telephone line cord or power cord. Do
not locate this product where its cords will be stepped on or interfered with.
8. Do not overload outlets and extension cords, as this can result in the risk of
fire or electric shock.
9. Never push objects of any kind into this product through the cabinet slots,
as you may touch dangerous voltage points or short out parts that could
result in fire or electrical shock.
10. Never spill liquid of any kind on the product.
11. To reduce the risk of electric shock, do not disassemble this product. Take it
to a qualified service technician when service or repair work is required.
Opening or removing covers may expose you to dangerous voltage or other
risks. Incorrect reassembly can cause electrical shock when the product is
subsequently used.
12. Never touch un-insulated telephone wires or terminals unless the telephone
line has been disconnected at the network interface.
13. Never install or modify telephone wiring during a lightning storm.
14. Never install telephone jacks in wet locations unless the jack is specifically
designed for wet locations.
15. Use caution when installing or modifying telephone lines.
16. Unplug the telephone from the wall outlet and refer servicing to qualified
service personnel under the following conditions:
• The power cord is frayed or damaged.
• If liquid has been spilled into the telephone.
• If the telephone has been exposed to rain or water.
• If the telephone does not operate properly by following the
operating instructions.
• If the telephone has been dropped or the enclosure damaged.
• If the telephone exhibits distinct changes in performance.
17. Avoid using a telephone during a thunderstorm. There may be a remote risk
of electrical shock from lightning.
18. Do not use the telephone to report a gas leak in the vicinity of the leak.
WWW.TALKSWITCH.COM 3
TS-200 USER GUIDE
PART CHECKL IST
The following parts are included with your TS-200 phone:
• TS-200 telephone
• Plastic base
• AC power adapter
• 6’ RJ11 phone cable
If any of these parts are missing, please contact your reseller.
INSTALLATION
1. Connect the power adapter to a
wall socket and to the phone
base. The power jack is located
on the underside of the phone.
Use only the power adapter
provided with your phone.
2. Connect the telephone line cord from the phone to the wall jack.
3. Plug the coiled cord into the handset, and then plug the other end of the
cord into the phone’s handset connector. The handset connector is on the
left side of the phone.
WALL MOUNTING
1. If you are not using a wall mounting
phone jack plate, remove the bracket
from the phone and use it as a
template to mark the placement of
the screw holes on the wall.
2. Place the bracket on the phone for
wall mounting (rotate 180° from
desk-mount position), and route
cords as shown in the diagram.
3. Push out the handset hook and reattach in opposite direction for the wall
mount position.
4. Replace handset and place the phone on the wall.
• Handset
• Coiled handset cord
• TS-200 User Guide
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TS-200 USER GUIDE
SETTING UP YOUR TS-200 PHONE
Before you can start using your TS-200 telephone, you will need to do the following:
1. Configure your line access mode
2. Enable headset operation if you’re using a headset.
3. Set the date and time.
CONFIGURE THE LINE ACCESS MODE
When you first power up the phone, the display will show DIRECT LINE? with
options YES and NO.
• If this extension is configured so that you don’t need to dial to
place external calls, then select YES.
• If you dial before placing external calls, then select NO.
Once set, the phone will automatically adjust redial, speed dial and Caller ID
dialing accordingly.
If the phone doesn’t display the DIRECT
LINE? prompt, toggle the PBX/Standard
switch from PBX to Standard back to PBX.
The switch is located on the right side of the
phone as shown in the picture. The phone
will then prompt you for direct line selection.
NOTE: Ensure that the PBX/Standard switch
is in the PBX position when you are done.
HEADSET OPERATION (OPTIONAL)
If you are using a headset, you will need to configure your telephone to operate
in headset mode. Configuring the TS-200 for headset mode allows you to place
calls using the headset without the need to lift the handset.
The TS-200 supports 2 types of headsets:
Headsets with RJ22 Headsets with 2.5mm connectors
(handset) connectors
9
9
PBX Switch
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TS-200 USER GUIDE
Installing headsets with RJ22 connectors
Note: In order to use a headset with an RJ22 connector, you will need an external
controller/amplifier to switch between handset and headset.
1. Connect your headset to the phone.
• Disconnect the handset from the handset jack on the left of the phone.
• Plug your headset controller into the handset jack.
• Plug the handset into the headset controller.
2. Configure the phone for headset mode.
• Press the button located at the upper right side of the phone.
• Press the key for HEADSET
• Press the softkey.
• Press the softkey to turn headset mode on.
• Press the softkey.
• Press and hold the button to exit the option menus.
Installing headsets with 2.5mm connectors
1. Plug your headset into the 2.5mm jack
located on the right side of the phone.
2. The phone will automatically detect
the headset and enable headset mode.
Using headsets with the TS-200
Once headset mode is enabled, you can make and receive calls using the headset
without having to lift the handset.
The function of the button changes once a headset is installed:
• Pressing the button once places the phone off-hook for
making or receiving calls with the headset.
• Pressing the button a second time engages the speakerphone
instead of the headset.
• Pressing the button a third time disconnects the call.
• Pressing the button at any time will also disconnect the call.
SETTING THE DATE AND TIME
Date and time is automatically set when the phone receives its first phone call.
It will use the time and date from Caller ID to synchronize itself with the
TalkSwitch date and time.
RELEASE
SPEAKER
SPEAKER
SPEAKER
SPEAKER
RELEASE
SAVE
CHNG
SELECT
3
OPTIONS
2.5 mm Headset Jack
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TS-200 USER GUIDE
USING YOUR PHONE
OVERVIEW OF THE TS-200 PHONE
KEY LABEL USAGE
1 • Drop active call.
• Exit configuration menus or cancel data entry.
2 • Mute microphone during a call.
• Enable/disable ring once option when idle.
3 • Hold/unhold an active call.
4 • Enables handsfree operation.
• Toggle between headset/handsfree/on-hook when
in headset mode.
SPEAKER
HOLD
MUTE
RELEASE
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