TOA Electronics TS-200 User Manual

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U S E R G U I D E

TA L K S W I TC H T S - 2 0 0 T E L E P H O N E

TalkSwitch. Copyright 2005. All Rights Reserved.

Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.

Information in this user guide is subject to change without notice and does not represent any commitment on the part of TalkSwitch. No part of this user guide may be reproduced or transmitted in any form or by any means, electronic or mechanical (including photocopying, recording, or information storage and retrieval systems) or translated to another language, for any purpose other than the licensee’s personal use and as specifically allowed in the licensing agreement, without the express written permission of TalkSwitch.

First Edition, October 2005.

TS005.014.EN

TalkSwitch is a division of Centrepoint Technologies Inc.

TABLE OF CONTENTS

Installing your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Important safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Part checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Wall mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Setting up your TS-200 phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Configure the line access mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Headset operation (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Installing headsets with RJ22 connectors . . . . . . . . . . . . . . . . . . 5 Installing headsets with 2.5mm connectors . . . . . . . . . . . . . . . . . 5 Using headsets with the TS-200 . . . . . . . . . . . . . . . . . . . . . . . . . 5 Setting the date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Using your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Overview of the TS-200 phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 The phone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Hanging up a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Putting a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Conferencing calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Picking up a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Intercom and set paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Voicemails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Accessing the call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Using one-touch speed dials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Using the phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Useful tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Re-programming the voicemail button for quick access . . . . . . . . . . . . 15 One ring feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Advanced configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Changing your phone back to factory default . . . . . . . . . . . . . . . . . . . 16 Navigating through the configuration menus . . . . . . . . . . . . . . . . . . . 16 Configuration menus function summary . . . . . . . . . . . . . . . . . . . . . . . 18

Maintenance of your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Troubleshooting guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Blank screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Phone doesn’t ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 No dial tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 No Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Handset doesn’t work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Headset doesn’t work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Problems dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Message waiting count doesn’t work . . . . . . . . . . . . . . . . . . . . . . . . . 20 Can’t receive on-hook intercom calls . . . . . . . . . . . . . . . . . . . . . . . . . 20 Can’t receive set paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Telephone repair and warranty service . . . . . . . . . . . . . . . . . . . . . . . . . . 21

TalkSwitch limited warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Legend:

= softkey

= feature button

T S - 2 0 0 U S E R G U I D E

INSTALLING YOUR PHONE

INTRODUCTION

Congratulations on purchasing a TalkSwitch® TS-200 phone. This phone is specifically designed to take full advantage of the features provided by the TalkSwitch line of phone systems.

TS-200 Feature Overview

Business speaker phone

99-entry phone book

• 3-line LCD with softkeys

TalkSwitch feature keys

Headset jack

• Caller ID with call log

Data port

Message waiting count

• Desk or wall mountable

Hands-free intercom

• 10 Speed dial buttons

Set paging

Please take the time to familiarize yourself with this User Guide.

IMPORTANT SAFETY INSTRUCTIONS

When using telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electrical shock and injury, including the following:

1.Read and understand all instructions in this User Guide.

2.Follow all warnings and follow all instructions marked on the product.

3.Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

4.Telephones should not be used in a bathtub, shower or pool. Immersion of the telephone in water could cause an electrical shock.

5.Slots and openings in the cabinet back or bottom are provided for ventilation, to protect it from overheating. These openings must not be blocked or covered. This product should never be placed near or over a radiator, heat register or stove.

6.This product should be operated only with the power source provided.

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7.Do not allow anything to rest on the telephone line cord or power cord. Do not locate this product where its cords will be stepped on or interfered with.

8.Do not overload outlets and extension cords, as this can result in the risk of fire or electric shock.

9.Never push objects of any kind into this product through the cabinet slots, as you may touch dangerous voltage points or short out parts that could result in fire or electrical shock.

10.Never spill liquid of any kind on the product.

11.To reduce the risk of electric shock, do not disassemble this product. Take it to a qualified service technician when service or repair work is required. Opening or removing covers may expose you to dangerous voltage or other risks. Incorrect reassembly can cause electrical shock when the product is subsequently used.

12.Never touch un-insulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

13.Never install or modify telephone wiring during a lightning storm.

14.Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

15.Use caution when installing or modifying telephone lines.

16.Unplug the telephone from the wall outlet and refer servicing to qualified service personnel under the following conditions:

The power cord is frayed or damaged.

If liquid has been spilled into the telephone.

If the telephone has been exposed to rain or water.

If the telephone does not operate properly by following the operating instructions.

If the telephone has been dropped or the enclosure damaged.

If the telephone exhibits distinct changes in performance.

17.Avoid using a telephone during a thunderstorm. There may be a remote risk of electrical shock from lightning.

18.Do not use the telephone to report a gas leak in the vicinity of the leak.

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T S - 2 0 0 U S E R G U I D E

PART CHECKLIST

The following parts are included with your TS-200 phone:

TS-200 telephone

Handset

Plastic base

Coiled handset cord

AC power adapter

TS-200 User Guide

• 6’ RJ11 phone cable

If any of these parts are missing, please contact your reseller.

INSTALLATION

1.Connect the power adapter to a wall socket and to the phone base. The power jack is located on the underside of the phone. Use only the power adapter provided with your phone.

2.Connect the telephone line cord from the phone to the wall jack.

3.Plug the coiled cord into the handset, and then plug the other end of the cord into the phone’s handset connector. The handset connector is on the left side of the phone.

WALL MOUNTING

1.If you are not using a wall mounting phone jack plate, remove the bracket from the phone and use it as a template to mark the placement of the screw holes on the wall.

2.Place the bracket on the phone for wall mounting (rotate 180° from desk-mount position), and route cords as shown in the diagram.

3.Push out the handset hook and reattach in opposite direction for the wall mount position.

4.Replace handset and place the phone on the wall.

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SETTING UP YOUR TS-200 PHONE

Before you can start using your TS-200 telephone, you will need to do the following:

1.Configure your line access mode

2.Enable headset operation if you’re using a headset.

3.Set the date and time.

CONFIGURE THE LINE ACCESS MODE

When you first power up the phone, the display will show DIRECT LINE? with options YES and NO.

If this extension

9 to

 

place external calls, then select YES.

 

If you

9 before placing external calls, then select NO.

 

Once set, the

will automatically adjust redial, speed dial and Caller ID

dialing accordingly

 

 

If the phone

display the DIRECT

 

LINE? prompt,

PBX/Standard

 

switch from PBX to Standard back to PBX.

 

The switch is

the right side of the

 

phone as shown in

picture. The phone

 

will then prompt

direct line selection.

 

NOTE: Ensure that

PBX/Standard switch

PBX Switch

is in the PBX

when you are done.

 

HEADSET

(OPTIONAL)

 

If you are using a headset, you will need to configure your telephone to operate in headset mode. Configuring the TS-200 for headset mode allows you to place calls using the headset without the need to lift the handset.

The TS-200

types of headsets:

Headsets with RJ22

 

Headsets with 2.5mm connectors

 

(handset) connectors

 

 

 

 

 

4

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T S - 2 0 0 U S E R G U I D E

Installing headsets with RJ22 connectors

Note: In order to use a headset with an RJ22 connector, you will need an external

controller/amplifier to switch between handset and headset.

1.Connect your headset to the phone.

Disconnect the handset from the handset jack on the left of the phone.

Plug your headset controller into the handset jack.

Plug the handset into the headset controller.

2.Configure the phone for headset mode.

Press the O PT I O N S

Press the

• Press the

L E C T

Press the

Press the

Press and

button located at the upper right side of the phone. HEADSET

softkey.

softkey to turn headset mode on.

R E L E A S E button to exit the option menus.

Installing headsets with 2.

1. Plug your headset into

 

jack

located on the right side

 

phone.

2. The phone will automatically

the headset and enable

 

mode.

Using headsets with the TS

 

2.5 mm Headset Jack

 

 

Once headset mode is enabled,

can make and receive calls using the headset

without having to lift the

 

 

The function of the S P E A K

 

changes once a headset is installed:

Pressing the

 

button once places the phone off-hook for

 

making or

 

with the headset.

Pressing the

 

button a second time engages the speakerphone

 

instead of the

 

 

Pressing the

 

button a third time disconnects the call.

Pressing the

 

button at any time will also disconnect the call.

SETTING THE DATE AND

 

 

Date and time is

 

set when the phone receives its first phone call.

It will use the time

from Caller ID to synchronize itself with the

TalkSwitch date and

 

 

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USING YOUR PHONE

OVERVIEW OF THE TS-200 PHONE

 

KEY LABEL

USAGE

1

R E L E A S E

Drop active call.

 

 

Exit configuration menus or cancel data entry.

 

 

 

2

 

• Mute microphone during a call.

 

 

Enable/disable ring once option when idle.

 

 

 

 

3

 

Hold/unhold an active call.

 

 

 

 

4

 

 

operation.

• Toggle between headset/handsfree/on-hook when in headset mode.

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T S - 2 0 0 U S E R G U I D E

 

KEY LABEL

USAGE

5

O PT I O N S

• Access the configuration menu.

 

 

Show Call Detail while in call log.

 

 

 

6

 

• Access the phone book.

 

 

• Store the displayed phone number in the phone book.

 

 

 

 

7

 

Calls Voicemail.

 

 

 

 

8

 

Send a FLASH signal to the Extension line.

 

 

 

 

9

 

Toggles do-not-disturb on and off.

 

 

 

 

10

 

Answer a call at any ringing extension.

 

 

 

11

 

• Complete the conference — join with party on hold.

 

 

 

 

12

 

Redial the last dialed number.

13S • Decrease ringer volume — when idle.

Decrease speaker or handset earpiece volume when on a call.

14

• Increase ringer volume — when idle.

 

Increase speaker or handset earpiece volume when on a call.

 

 

15

• 10 keys — dial a pre-programmed phone number or

 

 

feature code.

 

 

 

16

Provide access to various functions in

 

 

different circumstances.

 

 

 

SK1

Access Voicemail.

 

 

 

SK2

Access the call log to view received call information.

 

 

 

SK1

Initiate a transfer. Puts current call on hold and allows

 

 

the dialing of a new number.

 

 

 

SK2

Cancels a transfer and returns to the original call.

 

 

 

SK3

Park active call — system responds with the park orbit.

 

 

 

SK4

 

 

 

 

 

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THE PHONE DISPLAY

The telephone’s display has three lines of text. The first two lines display information, while the third shows the functions of the 4 softkey buttons located below the display.

When the phone is idle, it displays the time and date as well as the number of calls received and number of new messages in your voicemail inbox.

09/16

11:03 AM

05

03

CALLS

MESSAGES

 

 

MAKING A CALL

Calls can be initiated in a number of different ways:

Traditional — Lift the handset and dial the number.

 

Handsfree or headset — Press the S P E A K E R

 

Pre-dial — Dial the

S P E A K E R . If

required, the phone will automatically add the line access

“9”)

if you dialed an external number.

 

Call log — Dial from the call log. See the call log section for

how to

do this.

 

Directory — Dial from the phone book. See the phone book

more

details on how to do this.

 

One-touch speed dial — Press the desired one-touch speed dial

a

pre-programmed number.

 

RECEIVING CALLS

When receiving calls, your phone will ring and the display will

identity

information if you are subscribed to Caller ID service.

 

To answer an incoming call, lift the receiver or press the S P E A K E R button.

You can

ringing for the incoming call by

pressing

 

You can enable

once feature

the phone is idle. This will cause all incoming calls Also, the MUTE button light will now flash when a light also flashes if you have turned off your ringer.

TalkSwitch

613-725-2980

MUTE

M U T E button when phone only once. received. This

Ringing volume can be adjusted or turned off by using

control buttons

while the phone is idle or ringing.

 

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HANGING UP A CALL

 

 

You can hang up by pressing the

R E L E A S E

or putting the handset back

in the cradle.

 

 

PUTTING A CALL ON HOLD

 

 

You can put a call on hold by

 

H O L D button. Once a call is on

hold, you can hang up your phone without

call.

In order to get re-connected to a call that

put on hold, you must

first lift the handset

S P E A K E R

 

button. You will be reconnected to your previous call.

Note: A call that was put on hold at a specific extension can only from the same extension. In order to re-connect to a call from a extension, use the call park and unpark functions.

TRANSFERRING A CALL

When you’re on a call, you can transfer it to another extension or

.

1.

Press the

T R A N

current call on hold.

 

2.

Dial the

 

the extension or *

 

if

 

you are transferring the caller to a voicemail box.

 

3.

Hang up the call. The person on hold

be connected to the number you

 

just dialed.

 

 

 

 

4.

If the number you

 

 

C N C L

 

softkey to get re-connected to your call on hold.

 

CONFERENCING CALLS

 

 

 

When you are on a call, you can add another person to create a three

 

1.

Press the

H O L D

 

on hold.

 

2.

Dial the

 

the extension or phone number of the person you would

 

like to

 

.

 

 

3.

Once the

 

answered, press the

CO N F

the call

 

currently on hold to your conversation.

 

 

4.

If the number you dialed is busy or

C N C L

softkey

 

to get re-connected to your call on hold.

 

 

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PARKING A CALL

Parking a call puts the call on hold in one of ten park orbits, and allows the call to be retrieved from any phone in the office.

1.

Press the

PA R K

 

 

2.

The system

 

by confirming the call is parked and will announce

 

the park

 

orbit is between 500 and 509.

To retrieve a

 

been parked:

 

1.

From any

 

 

S P E A K E R button.

2.

Press the

U N PA R K

the

the call.

3.

You will

 

to call parked in the orbit specified.

PICKING UP A

Pick up allows

a call ringing at someone else’s extension.

When another

is ringing:

1.

Lift the

S P E A K E R button.

2.

Press the

P I C K U P

3.

You will

to the incoming call.

Note: Pick up

for incoming external calls.

INTERCOM

The TS-200

-hook intercom and Set Paging.

On-hook intercom:

intercom calls are automatically answered in speaker

mode, enabling

hands-free two-way communication. The telephone at

the target

also support intercom.

 

To place an

*

+ extension

Set Paging: Set paging calls are similar to on-

intercom calls, but to a ring

group and are only one-way audio for announcements. All the phones in the ring

group automatically answered in speaker mode

receive the page. The phones

in the ring group must support set paging.

 

To place a set page call, dial *

 

1 0

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DO NOT DISTURB

You can enable do not disturb on your extension and you will not receive any calls at that extension. All calls will follow the programmed “Do Not Disturb” call cascade option for your extension, such as going directly to voicemail.

To enable or disable do not disturb:

1.

Lift the handset

S P E A K E R button.

2.

Press the

D N D

button.

3.

The do not

 

setting of your extension will be changed. You will receive

a system confirmation of “Do Not Disturb ON” or “Do Not Disturb OFF”.

VOICEMAILS

The TS-200

that you have new voice messages in your voice inbox

by flashing

waiting lamp.

 

 

The TS-200

show you how many new voice

 

 

09/16

11:03 AM

messages you

have. This is shown on the

05

03

display when

is idle.

CALLS

MESSAGES

To access your

box, you can:

 

 

 

 

1.

Press the

softkey.

 

 

or

 

 

 

 

2.

Press the

button.

 

 

Note: You

your TS-200 to also automatically dial your mailbox

password.

the section Useful Tips for information on reprogram-

ming the

voicemail keys.

 

 

ACCESSING

The TS-200

to 99 incoming call records. Once 99 calls are reached,

new call

the oldest records.

 

 

The idle

hows the number of news

 

 

09/16

11:03 AM

calls in the

access the call log, press

05

03

the C A L L S

 

CALLS

MESSAGES

 

 

 

 

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For example, the display would show the following:

12 CALLS: Total number of calls in the call log.

 

 

12 CALLS

5 NEW

 

 

5 NEW: Indicates the number of calls in the call log

 

 

that have not been reviewed. This includes

RSET FIND

UP DOWN

answered and unanswered calls.

 

 

 

 

R S ET

Resets all new calls as old without having to review all calls.

Displays the call log starting with the oldest call.

Displays the call log starting with the newest call.

Pressing this key will allow selection of the call viewing order.

E W

: Oldest un-reviewed

 

: Newest un-reviewed

 

: Oldest reviewed

 

: Newest reviewed

12 CALLS

5 NEW

<NEW NEW> <OLD OLD>

Reviewing

call records

TalkSwitch

 

 

While

the call records, the phone display

613-725-2980

DEL DIAL EXIT DOWN

will

following:

 

D E

the current call record. Pressing this key for 2 seconds

 

will show the option to delete all call records.

 

phone number shown in the current call record. Pressing

 

S P E A K E R or lifting the handset will also call the number shown in

 

record.

 

E X I T / U P / D O

Depending on the position within the call log, the two right

 

softkeys will allow the user to exit the call log if at the end,

 

or move up and down along the call list.

Adds the caller as an entry into the phone book.

Y

program the

 

key with the current call record name and number.

1 2

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T S - 2 0 0 U S E R G U I D E

O PT I O N S Show additional information about the call. (The Options

button is the topmost feature key).

 

 

 

 

Number: 1 of 45

 

 

 

 

Call was answered

1/45

AN

CB

LD

4

09/20

4:35 PM

 

“Called-back” from the call record.

DEL

DIAL

UP

DOWN

 

 

 

 

Long Distance Call

 

 

 

 

 

 

 

 

the Number of calls received from this caller.

the next call record for this caller.

TOUCH SPEED DIALS

has 10 programmable one-touch speed dial buttons. Pressing a speed

automatically dial the programmed phone number.

 

 

can be programmed either by accessing the options menus or

 

 

the call log.

 

 

Configuration Menu:

 

 

T I O N S

2.

Press

 

3.

Press

L E C T

4.

Press

dial key that you want to program.

5.

Press

want to change

 

the

 

6.

Enter

using the numeric keypad and press S AV E .

7. Enter the

.

Note about programming phone numbers:

 

• Do not program the outside line access code 9 as

number.

The phone automatically inserts it for numbers

digits or more.

• You can include pauses in the dialing of the

pressing the

PA U S E

 

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• You can include “Flash” in the dialing sequence by pressing the

 

F LA S H

.

D I R

at beginning of a number will disable the automatic

 

dialing of

access code 9.

If your

configured for Direct Line Access, the phone will never

 

insert a

code 9.

These tips

to programming phone book entries.

While reviewing

 

Pressing

key while viewing a call record will allow the user to

 

automatically

the caller’s name and number to the speed dial key.

USING THE PHONE

The TS-200 has a

phone book capable of storing 99 names and

phone numbers.

 

 

Phone book entries

programmed either by accessing the options menus

or while reviewing

log.

 

Using the options

menus:

 

1.

Press O PT I O N

 

 

2.

Press

 

 

3.

Enter

using the numeric keypad and press

S AV E .

4.

Enter the phone using the

.

While reviewing the Call Log:

 

1.

Pressing the P H O N E B O O K

 

 

user to

the caller’s name and number to the phone book.

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VO I C E M A I L

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USEFUL TIPS

RE-PROGRAMMING THE VOICEMAIL BUTTON FOR QUICK ACCESS

Most people have a password assigned to their mailbox for security purposes. The TS-200 is to access your mailbox. Once in voicemail you then have to enter a

then press

1

to messages. To automate this process, you can reprogram

the voicemail

as follows:

1.

Press the PT I O N S

button located at the upper right side of the phone.

2.

Press

4

.

3.

Press

E D I T

 

If you

 

9 to make outside calls, then simply add:

1.PA U S E

2.password.

3.

Or, if you have

1.B A C K

2.F LA S H

3.

4.Enter your

5.#

.

line access enabled, then do the following:

.

.

6. Press S AV E

7. Press

ONE RING

The TSenvironment muted and

To enable is on-hook.

completely exit the menu system.

feature for minimizing ringing noise in an office

can be set to ring once only. Subsequent rings will be

U T E

each ring.

M U T E

button while the phone

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ADVANCED CONFIGURATION

Pressing the O PT I O N S button while the phone is idle provides access to numerous

programmable

and values for the telephone.

WARNING:

some of the values in the Options menus may cause your

phone to

operational problems.

CHANGING

BACK TO FACTORY DEFAULT

WARNING:

your phone to factory default will cause all programming,

including the

book to be erased.

You can return

phone back to factory defaults by following these steps:

1.

O PT I O N S

 

2.

 

 

3.L E C T

4.

5. L E C T

6.

THE CONFIGURATION MENUS

You

numeric keypad to enter the number of the function you want

to

. This eliminates the need to use the up/down key to scroll through

the

. The key associated with each menu is shown in the table below.

Note:

need to enter S E L E C T

.

For

 

O PT I O N S

S E L E C T

 

 

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T S - 2 0 0 U S E R G U I D E

 

 

 

 

OPTIONS MENU DEFAULT SETTINGS

 

Menu Code

Feature/Value

Setting

1

Phone book

-

 

 

 

2

Speed dial

-

3

Headset

OFF

 

 

 

4

Voicemail number

**#

5

Ring tone

Fast warble

 

 

 

6

LCD contrast

-

7

LCD backlight

-

 

 

 

8

Features

Sub-menu

9

Autodial prefix

9

 

 

 

0

Set time/date

-

*

Advanced config

Sub-menu

 

 

 

#

About

-

 

 

 

 

FEATURES MENU DEFAULT SETTINGS

 

8-1

Time format

12hr.

 

 

 

8-2

Date format

mm-dd

8-3

Auto time set

ON

 

 

 

8-4

Auto-answer

OFF

8-5

Store Caller ID

ON

 

 

 

8-6

Quiet auto-dial

OFF

8-7

Format numbers

ON

 

 

 

8-8

Auto idle/hold

OFF

 

ADVANCED CONFIGURATION MENU DEFAULT SETTINGS

*-1

System features

Sub-menu

 

 

 

*-2

Softkeys

-

*-3

Flash time

600

 

 

 

*-4

Pause time

2000

*-5

Autodial time

100

 

 

 

*-6

Autodial gap

100

*-7

Release time

0

 

 

 

*-8

Key time out

60

*-9

LCD test

-

 

 

 

*-0

Download

-

*-*-

Factory reset

-

 

 

 

SYSTEM FEATURES MENU DEFAULT SETTINGS

*-1-1

PBX direct line

-

 

 

 

*-1-2

PBX hold

ON

*-1-3

PBX FSK

ON

 

 

 

*-1-4

PBX download

ON

*-1-5

Hold release

ON

 

 

 

*-1-6

Disconnect clear

ON

*-1-7

Light w/off-hook

ON

 

 

 

*-1-8

Extended DTMF

OFF

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CONFIGURATION MENUS FUNCTION SUMMARY

Menu Code

Feature/Value Name

Explanation

1

Phone book

Program entries in the phone book

 

 

 

2

Speed dial

Program speed dial buttons

3

Headset

Enable/disable headset mode

 

 

 

4

Voicemail #

Program voicemail/messages dial string

5

Ring tone

Ring tone control

6

LCD contrast

Change the LCD contrast

7

LCD backlight

Time in seconds for LCD backlighting to stay on

 

 

 

8

Features

Accesses the features menu

9

Autodial prefix

Access code to be dialed to access outside line

 

 

 

0

Set time/date

Set the TS-200 time and date

*

Advanced cfg.

Accesses the advanced configuration menu

#

About

Displays the TS-200 firmware version

8-1

Time format

Sets the display format for time

 

 

 

8-2

Date format

Sets the display format for date

8-3

Auto time set

Synchs the time and date using incoming Caller ID

 

 

 

8-4

Auto-answer

Automatically answer incoming calls

8-5

Store Caller ID

Enable/disable call log

8-6

Quiet auto-dial

Enable/disable speaker when dialing stored phone numbers

8-7

Format numbers

Format numbers with dashes. ie: 1-613-725-2980

 

 

 

8-8

Auto idle/hold

Phone returns to Idle after hold is pressed

*-1

System features

Accesses system features menu

 

 

 

*-2

Softkeys

Reprograms softkey labels and codes

*-3

Flash time

Duration of the line interruption when Flash is pressed

*-4

Pause time

Duration of pause when inserted in dial strings

*-5

Autodial time

DTMF digit duration for stored/pre-dialed phone numbers

 

 

 

*-6

Autodial gap

Length of inter-digit pause for stored/pre-dialed phone numbers

*-7

Release time

Duration of on-hook when call released - 0= remain idle

 

 

 

*-8

Key time out

Data entry key time-out

*-9

LCD test

Lights all LCD segments for test

*-0

Download

NOT USED

*-*-

Factory reset

Resets the programming to factory defaults

 

 

 

*-1-1

PBX direct line

Disables dialing of the line access code (auto-dial prefix)

*-1-2

PBX hold

Flash for hold or local hold

 

 

 

*-1-3

PBX FSK

Receive TalkSwitch FSK commands

*-1-4

PBX download

Enable direct FW download from TalkSwitch

*-1-5

Hold release

Return the phone to idle when a call is put on hold

*-1-6

Disconnect clear

Return to idle when a line disconnect is detected

 

 

 

*-1-7

Light w/off-hook

Turn message light on when off-hook

*-1-8

Extended DTMF

Enables extended DTMF (A-D) dialing

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T S - 2 0 0 U S E R G U I D E

MAINTENANCE OF YOUR PHONE

Treat your telephone with care for trouble-free performance. Avoid dropping the handset or telephone. Dropping or damaging the phone will void the warranty.

Retain the original packaging in case you need to ship your phone back for repair.

Clean your telephone with a slightly damp cloth. Never use detergents, excess water, aerosols or cleaning agents.

TROUBLESHOOTING GUIDE

If you have any problems with your telephone, determine first if the problem is with your phone or with the phone line.

BLANK SCREEN

• Verify that you power adapter is properly connected.

PHONE DOESN’T RING

Verify that the ringer is not turned off. Press the VOLUME UP button while the phone is idle to turn the ringer on.

• Verify that the line cord is properly connected and

tone is

 

present when going off-hook.

 

Verify that the TalkSwitch is properly programmed

extension’s

 

call handling.

 

Verify that do-not-disturb is disabled for your

 

NO DIAL TONE

• Verify that the line cord is properly connected.

 

Try with a different line cord.

 

Test the telephone in a different jack. If it works,

jack may be

 

defective or the TalkSwitch may be wired incorrectly

 

W W W.T A L K S W I T C H . C O M

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T S - 2 0 0 U S E R G U I D E

NO CALLER ID

Check Caller ID subscription. In order to receive Caller ID for external calls, you must be subscribed to the Caller ID service from your telephone service provider.

HANDSET DOESN’T WORK

• Verify that the coiled handset cord jack is fully inserted into the handset.

HEADSET DOESN’T WORK

• Verify that your phone is configured for headset operation.

PROBLEMS DIALING

Verify that the switch on the right side of the phone is in the PBX position.

Ensure that your setting for direct line access on the phone matches the setting on the TalkSwitch.

MESSAGE WAITING COUNT DOES NOT WORK

• Verify that you extension is programmed in TalkSwitch as a TS-200.

CAN’T RECEIVE ON-HOOK INTERCOM CALLS

• Verify that you extension is programmed in TalkSwitch as a TS-200.

CAN’T RECEIVE SET PAGING

• Verify that you extension is programmed in TalkSwitch as a TS-200.

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REGULATORY INFORMATION

This equipment complies with TIA-968-A of FCC Rules. On the base unit of this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment. If requested, this information must be given to the telephone company.

This equipment also complies regulations RSS210 and CS-03 of Industry Canada and Science Canada.

Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

This CLASS B Digital apparatus meets all requirements of the Canadian interferencecausing equipment regulations.

This equipment is compatible with inductively coupled hearing aids.

Notice: This telephone is to be used only as an extension phone connected to a TalkSwitch PBX.

If you experience trouble with this telephone equipment, please contact the Technical Support department at the following address and phone number for information on obtaining service or repairs:

TalkSwitch

1545 Carling Ave., Suite 510 Ottawa, Ontario K1Z 8P9 Canada

(866) 393-9960 – toll free in continental North America (613) 725-2466

TELEPHONE REPAIR AND WARRANTY SERVICE

Do not attempt to repair this telephone yourself.

You can return your telephone to your reseller for repair or replacement in accordance with our TALKSWITCH LIMITED WARRANTY. If shipped, make sure you obtain a WRA number for authorization for repair under warranty.

W W W.T A L K S W I T C H . C O M

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TALKSWITCH LIMITED WARRANTY

TalkSwitch, a division of Centrepoint Technologies Inc. (“TalkSwitch”) warrants to the original end-user customer (“Customer”) that each new TalkSwitch TS-200 telephone shall be substantially free from defects in materials and workmanship under normal use for a period of one (1) year from the date of the original purchase (proof of purchase required). The exclusive remedy and entire liability under this warranty will be for repair or replacement on a like-for-like basis at TalkSwitch’s option.

The above warranty shall not apply to product defects resulting from (a) improper maintenance or installation; (b) misuse, neglect or accident; (c) damage from moisture or corrosive environments; (d) use of the power adapter with supply voltages other than that for which it is specified; (e) static discharges; (f) high voltage surges; (g) electrostatic discharges; (g) operation outside the product’s specification; or (h) failure to follow product instructions.

The warranty is void where (a) the serial number has been altered, removed or effaced; or (b) the product has been used in an application, country, region, locality, or connected to any network, other than those for which the product was intended to operate.

TalkSwitch shall not have any obligation to repair or replace product until the Customer returns defective product to TalkSwitch. Any replacement product may be either new or like-new, and may contain remanufactured parts, equivalent to new in performance.

EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH ABOVE, AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCTS IS SUPPLIED ON AN “AS IS” BASIS AND THERE ARE NO WARRANTIES, REPRESENTATIONS OR CONDITIONS WHETHER EXPRESSED OR IMPLIED, WRITTEN OR ORAL, ARISING BY STATUTE, OPERATION OF LAW, COURSE OF DEALING, USAGE OF TRADE OR OTHERWISE, WITH RESPECT TO THE PRODUCT. TALKSWITCH SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, DURABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

In no event shall TalkSwitch be liable for any SPECIAL, INCIDENTAL, CONSEQUENTIAL, indirect OR SIMILAR damages, including any lost profits, lost data, or other incidental or consequential or punitive damages, whether based on contract, tort

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W W W.T A L K S W I T C H . C O M

T S - 2 0 0 U S E R G U I D E

(INCLUDING WITHOUT LIMITATION, NEGLIGENCE), or any other legal theory, whether or not advised of the possibility of such damages, or whether such damages are forseeable. In any event, the total aggregate liability of TalkSwitch FOR DIRECT DAMAGES shall not exceed the purchase price of the product.

This warranty gives specific rights, and Customer may have other rights subject to jurisdiction. To the extent any part of this limited warranty statement is inconsistent with such local law, that part shall be deemed modified to be consistent with such local law.

FOR PRODUCTS PURCHASED IN THE U.S. OR CANADA

1.Contact your reseller and obtain a Warranty Return Authorization (WRA) number if required. If you bought the product directly from TalkSwitch, you can obtain this number by contacting the Technical Support department at TalkSwitch — call toll free in continental North America; (866) 393-9960, otherwise call (613) 725-2466. Please have your model and serial number available when you call.

2.Include a copy of your proof of purchase and a written explanation of the problem; this will enable us to expedite your repair.

3.Attach the shipping label to the exterior of the package.

4.On the shipping label, be sure to include the WRA number obtained from TalkSwitch or your reseller.

5.Ship the product (prepaid) to your reseller. If the product was purchased from TalkSwitch, send the unit in its original or better protective packaging to:

TalkSwitch

1545 Carling Ave., Suite 510

Ottawa, Ontario

K1Z 8P9

Canada

If the product is being shipped from outside of Canada, the following statement must be included on the package: ‘Canadian Goods Being Returned to Canada’.

Important: Failure to obtain a WRA number and include the information indicated above will result in the package being refused.

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FOR PRODUCTS PURCHASED OUTSIDE OF THE U.S. AND CANADA

To be eligible to obtain warranty service during the warranty period the Customer must provide proof of the date of purchase, serial number, and obtain warranty return instructions from the appropriate Authorized Warranty Centre. Authorized Warranty Centres are listed in the User Guide and on www.talkswitch.com.

To obtain warranty service, the Customer is responsible for the cost of shipping the product to the Authorized Warranty Centre in suitable packaging. Any applicable duties or taxes for the return of repaired or replacement product are the responsibility of the Customer. Replacement or repaired product is warranted to be free from defects in material or workmanship for the remainder of the limited warranty period of the originally purchased product.

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NOTES

NOTES

1545 CARLING AVENUE, SUITE 510 OTTAWA, ONTARIO, CANADA K1Z 8P9

www.talkswitch.com

©2005 TalkSwitch. All rights reserved. Printed in Canada. TalkSwitch is a division of Centrepoint Technologies Inc.

Document number: TS005.014.EN (October 2005)