TOA Electronics TS-200 User Manual

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U S E R G U I D E

TA L K S W I TC H T S - 2 0 0 T E L E P H O N E

TalkSwitch. Copyright 2005. All Rights Reserved.

Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.

Information in this user guide is subject to change without notice and does not represent any commitment on the part of TalkSwitch. No part of this user guide may be reproduced or transmitted in any form or by any means, electronic or mechanical (including photocopying, recording, or information storage and retrieval systems) or translated to another language, for any purpose other than the licensee’s personal use and as specifically allowed in the licensing agreement, without the express written permission of TalkSwitch.

First Edition, October 2005.

TS005.014.EN

TalkSwitch is a division of Centrepoint Technologies Inc.

TABLE OF CONTENTS

Installing your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Important safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Part checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Wall mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Setting up your TS-200 phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Configure the line access mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Headset operation (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Installing headsets with RJ22 connectors . . . . . . . . . . . . . . . . . . 5 Installing headsets with 2.5mm connectors . . . . . . . . . . . . . . . . . 5 Using headsets with the TS-200 . . . . . . . . . . . . . . . . . . . . . . . . . 5 Setting the date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Using your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Overview of the TS-200 phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 The phone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Hanging up a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Putting a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Conferencing calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Picking up a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Intercom and set paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Voicemails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Accessing the call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Using one-touch speed dials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Using the phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Useful tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Re-programming the voicemail button for quick access . . . . . . . . . . . . 15 One ring feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Advanced configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Changing your phone back to factory default . . . . . . . . . . . . . . . . . . . 16 Navigating through the configuration menus . . . . . . . . . . . . . . . . . . . 16 Configuration menus function summary . . . . . . . . . . . . . . . . . . . . . . . 18

Maintenance of your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Troubleshooting guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Blank screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Phone doesn’t ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 No dial tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 No Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Handset doesn’t work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Headset doesn’t work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Problems dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Message waiting count doesn’t work . . . . . . . . . . . . . . . . . . . . . . . . . 20 Can’t receive on-hook intercom calls . . . . . . . . . . . . . . . . . . . . . . . . . 20 Can’t receive set paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Telephone repair and warranty service . . . . . . . . . . . . . . . . . . . . . . . . . . 21

TalkSwitch limited warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Legend:

= softkey

= feature button

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INSTALLING YOUR PHONE

INTRODUCTION

Congratulations on purchasing a TalkSwitch® TS-200 phone. This phone is specifically designed to take full advantage of the features provided by the TalkSwitch line of phone systems.

TS-200 Feature Overview

Business speaker phone

99-entry phone book

• 3-line LCD with softkeys

TalkSwitch feature keys

Headset jack

• Caller ID with call log

Data port

Message waiting count

• Desk or wall mountable

Hands-free intercom

• 10 Speed dial buttons

Set paging

Please take the time to familiarize yourself with this User Guide.

IMPORTANT SAFETY INSTRUCTIONS

When using telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electrical shock and injury, including the following:

1.Read and understand all instructions in this User Guide.

2.Follow all warnings and follow all instructions marked on the product.

3.Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

4.Telephones should not be used in a bathtub, shower or pool. Immersion of the telephone in water could cause an electrical shock.

5.Slots and openings in the cabinet back or bottom are provided for ventilation, to protect it from overheating. These openings must not be blocked or covered. This product should never be placed near or over a radiator, heat register or stove.

6.This product should be operated only with the power source provided.

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7.Do not allow anything to rest on the telephone line cord or power cord. Do not locate this product where its cords will be stepped on or interfered with.

8.Do not overload outlets and extension cords, as this can result in the risk of fire or electric shock.

9.Never push objects of any kind into this product through the cabinet slots, as you may touch dangerous voltage points or short out parts that could result in fire or electrical shock.

10.Never spill liquid of any kind on the product.

11.To reduce the risk of electric shock, do not disassemble this product. Take it to a qualified service technician when service or repair work is required. Opening or removing covers may expose you to dangerous voltage or other risks. Incorrect reassembly can cause electrical shock when the product is subsequently used.

12.Never touch un-insulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

13.Never install or modify telephone wiring during a lightning storm.

14.Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

15.Use caution when installing or modifying telephone lines.

16.Unplug the telephone from the wall outlet and refer servicing to qualified service personnel under the following conditions:

The power cord is frayed or damaged.

If liquid has been spilled into the telephone.

If the telephone has been exposed to rain or water.

If the telephone does not operate properly by following the operating instructions.

If the telephone has been dropped or the enclosure damaged.

If the telephone exhibits distinct changes in performance.

17.Avoid using a telephone during a thunderstorm. There may be a remote risk of electrical shock from lightning.

18.Do not use the telephone to report a gas leak in the vicinity of the leak.

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PART CHECKLIST

The following parts are included with your TS-200 phone:

TS-200 telephone

Handset

Plastic base

Coiled handset cord

AC power adapter

TS-200 User Guide

• 6’ RJ11 phone cable

If any of these parts are missing, please contact your reseller.

INSTALLATION

1.Connect the power adapter to a wall socket and to the phone base. The power jack is located on the underside of the phone. Use only the power adapter provided with your phone.

2.Connect the telephone line cord from the phone to the wall jack.

3.Plug the coiled cord into the handset, and then plug the other end of the cord into the phone’s handset connector. The handset connector is on the left side of the phone.

WALL MOUNTING

1.If you are not using a wall mounting phone jack plate, remove the bracket from the phone and use it as a template to mark the placement of the screw holes on the wall.

2.Place the bracket on the phone for wall mounting (rotate 180° from desk-mount position), and route cords as shown in the diagram.

3.Push out the handset hook and reattach in opposite direction for the wall mount position.

4.Replace handset and place the phone on the wall.

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SETTING UP YOUR TS-200 PHONE

Before you can start using your TS-200 telephone, you will need to do the following:

1.Configure your line access mode

2.Enable headset operation if you’re using a headset.

3.Set the date and time.

CONFIGURE THE LINE ACCESS MODE

When you first power up the phone, the display will show DIRECT LINE? with options YES and NO.

If this extension

9 to

 

place external calls, then select YES.

 

If you

9 before placing external calls, then select NO.

 

Once set, the

will automatically adjust redial, speed dial and Caller ID

dialing accordingly

 

 

If the phone

display the DIRECT

 

LINE? prompt,

PBX/Standard

 

switch from PBX to Standard back to PBX.

 

The switch is

the right side of the

 

phone as shown in

picture. The phone

 

will then prompt

direct line selection.

 

NOTE: Ensure that

PBX/Standard switch

PBX Switch

is in the PBX

when you are done.

 

HEADSET

(OPTIONAL)

 

If you are using a headset, you will need to configure your telephone to operate in headset mode. Configuring the TS-200 for headset mode allows you to place calls using the headset without the need to lift the handset.

The TS-200

types of headsets:

Headsets with RJ22

 

Headsets with 2.5mm connectors

 

(handset) connectors

 

 

 

 

 

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Installing headsets with RJ22 connectors

Note: In order to use a headset with an RJ22 connector, you will need an external

controller/amplifier to switch between handset and headset.

1.Connect your headset to the phone.

Disconnect the handset from the handset jack on the left of the phone.

Plug your headset controller into the handset jack.

Plug the handset into the headset controller.

2.Configure the phone for headset mode.

Press the O PT I O N S

Press the

• Press the

L E C T

Press the

Press the

Press and

button located at the upper right side of the phone. HEADSET

softkey.

softkey to turn headset mode on.

R E L E A S E button to exit the option menus.

Installing headsets with 2.

1. Plug your headset into

 

jack

located on the right side

 

phone.

2. The phone will automatically

the headset and enable

 

mode.

Using headsets with the TS

 

2.5 mm Headset Jack

 

 

Once headset mode is enabled,

can make and receive calls using the headset

without having to lift the

 

 

The function of the S P E A K

 

changes once a headset is installed:

Pressing the

 

button once places the phone off-hook for

 

making or

 

with the headset.

Pressing the

 

button a second time engages the speakerphone

 

instead of the

 

 

Pressing the

 

button a third time disconnects the call.

Pressing the

 

button at any time will also disconnect the call.

SETTING THE DATE AND

 

 

Date and time is

 

set when the phone receives its first phone call.

It will use the time

from Caller ID to synchronize itself with the

TalkSwitch date and

 

 

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USING YOUR PHONE

OVERVIEW OF THE TS-200 PHONE

 

KEY LABEL

USAGE

1

R E L E A S E

Drop active call.

 

 

Exit configuration menus or cancel data entry.

 

 

 

2

 

• Mute microphone during a call.

 

 

Enable/disable ring once option when idle.

 

 

 

 

3

 

Hold/unhold an active call.

 

 

 

 

4

 

 

operation.

• Toggle between headset/handsfree/on-hook when in headset mode.

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