Page 1
Table of Contents
IContents
Part I Introduction
................................................................................................................................... 21 About TC-Helicon
Part II Quickstart
Part III Common Tasks
................................................................................................................................... 31 Upgrading your product's firmware
................................................................................................................................... 42 Backing up your presets
................................................................................................................................... 53 Restoring your presets
................................................................................................................................... 64 Managing your presets
................................................................................................................................... 85 Registering your TC-Helicon product
Part IV Getting Around
................................................................................................................................... 101 Control Button
................................................................................................................................... 112 Device Bar
................................................................................................................................... 123 Home
.......................................................................................................................................................... 12Post Filter
.......................................................................................................................................................... 14Content Window
................................................................................................................................... 164 Presets
.......................................................................................................................................................... 17Tools
.......................................................................................................................................................... 20Working Data
.......................................................................................................................................................... 21Details
.......................................................................................................................................................... 23Archives
................................................................................................................................... 235 Firmware
.......................................................................................................................................................... 25Current Version
.......................................................................................................................................................... 25Versions
................................................................................................................................... 276 Account
1
2
2
9
Part V Tips
................................................................................................................................... 281 Selecting all presets
................................................................................................................................... 282 Selective undo
................................................................................................................................... 283 Working with multiple devices
................................................................................................................................... 284 Get your latest OS updates
................................................................................................................................... 285 Multi-user OS accounts
................................................................................................................................... 286 Arranging Steps
................................................................................................................................... 297 Products with Part A and B
Part VI Troubleshooting
................................................................................................................................... 291 Can't see any posts
................................................................................................................................... 292 My product is not recognized
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................................................................................................................................... 303 There are no posts for my product
................................................................................................................................... 304 No tab, copy or paste in the Account page
................................................................................................................................... 305 Can't Apply Changes for imported presets
................................................................................................................................... 306 Preset upload bar is stuck
................................................................................................................................... 317 Preset Management not Supported by Firmware
Index 0
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1 Introduction
VoiceSupport is your TC-Helicon USB enabled product’s connection to the online world. TC-Helicon designs its
USB enabled products to grow and evolve, just like your use of our vocal processors. VoiceSupport is the
application that allows you to install new firmware updates, stay in touch with the latest news, tips & tricks,
and singing advice as well maintain your personal database of presets.
Key Features:
• Drag & drag preset management
• Customizable content about your products
• VoiceCouncil feeds for the latest advice for singers
• Firmware upgrading
• Account management
• Access to support
Windows Requirements:
- XP SP2 or SP3
- Vista 32 or 64 bit
- Windows 7 32 or 64 bit
- please run with latest updates
Introduction 1
Mac Requirements:
- Mac OS 10.6 is recommended
- Mac OS 10.5 and 10.4 will work for firmware updates and preset management, but functionality of online
content will be limited.
About TC-Helicon
QuickStart
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1.1 About TC-Helicon
At TC-Helicon we truly believe that the voice is the world's most beautiful instrument. We don't mean to
degrade other beautiful instruments, but the singing voice is the anthropological source for all things
melodic.
You should know there is a dedicated group of engineers, researchers and product specialists based in
Victoria BC, Canada, who spend every waking moment of their working lives listening, talking, singing, and
interacting with singers and those who have passion for the singing voice. All this knowledge and experience
is used to design products respecting and empowering the modern vocalist.
Our products focus on removing barriers and inspiring creativity in performance. That's why our products
range from near-field personal vocal monitors to floor-based vocal multi-effects pedals.
Enjoy!
The TC-Helicon Team
a TC Group company
2 Quickstart
1. Make sure your computer is connected to the internet.
2. If you have USB-enabled TC-Helicon products, connect them to your Windows or Mac computer.
3. Install the VoiceSupport software.
4. Run VoiceSupport.
4. Choose common tasks below for getting started, or get a full overview in the Getting Around section.
Upgrading your product's firmware
Backing up your presets
Restoring your presets
Managing your presets
Registering your TC-Helicon product
3 Common Tasks
Upgrading your product's firmware
Backing up your presets
Restoring your presets
Managing your presets
Registering your TC-Helicon product
Getting Around will give you detail on all the pages in VoiceSupport
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3.1 Upgrading your product's firmware
1. Connect your product via USB.
2. Run VoiceSupport.
3. Confirm your product is selected. A connected product appears at the bottom left hand corner of the
window in blue.
4. Select the Firmware page.
Common Tasks 3
5. Select the firmware you want to install. New firmware is indicated by the icon.
6. Click Yes to update firmware.
7. After the firmware is loaded, and your product restarts, click Rescan to confirm your product has the new
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firmware installed.
Learn more about updating your firmware.
3.2 Backing up your presets
1. Connect your product via USB.
2. Run VoiceSupport.
3. Confirm your product is selected. A connected product appears at the bottom left hand corner of the
window in blue.
4. Select the Presets page.
5. Click the icon.
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6. Click the icon, and name your archive.
7. If you’d like to share your data, or store it to another location, press the icon.
Learn more about preset management.
3.3 Restoring your presets
1. Connect your product via USB.
2. Run VoiceSupport.
3. Confirm your product is selected. A connected product appears at the bottom left hand corner of the
window in blue.
Common Tasks 5
4. Select the Presets page.
5. If you are restoring from a previous export, click the icon, then browse for your backup file, then
create a new archive. If your not restoring from an Archive, skip to step 6.
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6. Select the presets from the Archive you would like to restore (you can use CTRL+A to select all presets).
7. Drag and drop the presets on to the Working Data tab.
8. Select Move, then click the icon.
Learn more about preset management.
3.4 Managing your presets
1. Connect your product via USB
2. Run VoiceSupport.
3. Confirm your product is selected. A connected product appears at the bottom left hand corner of the
window in blue.
4. Select the Presets page.
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Common Tasks 7
5. Click the icon.
6. Make any changes by drag and dropping presets. Rename presets with the Detail area on the right hand
side of the window.
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7. When you’ve made the changes you want click the icon.
Learn more about preset management.
3.5 Registering your TC-Helicon product
1. Connect your product via USB
2. Run VoiceSupport.
3. Select the Account page.
4. Follow the steps on screen, or click "Open in Browser" to use your browser.
5. When you are asked for your serial number you can find it by click the Arrow on the connected product and
selecting Device Info. A window will show your serial number.
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4 Getting Around
Common Tasks 9
VoiceSupport contains four main pages:
Home - View videos, tips, tricks, articles on singing and more.
Presets - Manage your products presets.
Firmware - Update to newer firmware.
Account - Register your TC-Helicon product and manage your email subscriptions.
All pages also contain:
Control Button
Device Bar
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4.1 Control Button
The Control Button provides central access to common VoiceSupport functions.
Manage:
This selection lets you Scan for Devices (scans the USB devices for TC-Helicon products. Use this feature if
you’ve disconnected or connected TC-Helicon products while the VoiceSupport is running). It also allows you
to switch and disconnect devices, which is useful when multiple devices are connected.
Options:
Here you can change the default behavior of how and where VoiceSupport stores data for the Preset page
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Getting Around 11
Automatic (default): When a device is connected it automatically gets the data from the device.
Manually: click the icon when you select the Preset page.
Use data from the last download will use the data from the previous session. This can be useful when
switching between multiple devices. However, if you perform changes on your device make sure you Get Data
if you want to keep those changes.
4.2 Device Bar
The device bar shows all the TC-Helicon products currently recognized by VoiceSupport.
The currently connected product is highlighted in blue. Other products recognized via USB are shown in grey.
There can only be one connected product at a time. You can switch which product is connected by clicking on
another product. If you have multiples the same product you can choose which one is connected by clicking
on the white arrow icon of the connected product.
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4.3 Home
Home is the landing page for VoiceSupport. On this page you can get the latest news, see your connected
devices and filter your content experience. When your first run VoiceSupport it will scan for connected TCHelicon devices and get the data from the currently selected device.
There are four main areas to the Home page:
Post Filter
Content Window
Control Button
Device Bar
4.3.1 Post Filter
The Post Filter allows you to filter the posts in the Content Window.
Products:
Clicking this filter will bring up content filter options for product posts.
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Getting Around 13
Auto: Will show all content when no product is connected, but when a product is connected it will only show
the product posts for that device.
All: Shows all product posts.
My Products: Only shows product posts for products you have previously connected.
None: Does not show any product posts.
Advanced: Manually select the combination of products you want to see.
Category:
All product posts have various categories assigned to them. You can customize which categories of product
posts you’ll receive.
All: Receive all product post categories.
Product Update: Only see product posts that give information on Product Updates.
Videos: Only see product posts with videos.
Advanced: Customize the type of product post categories you’d like to view.
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VoiceCouncil:
VoiceCouncil is an online magazine for contemporary vocalists. It publishes articles and videos every week
on topics ranging from vocal heath & technique, to gear and technology. You can remove these posts from the
Content Window by clicking the VoiceCouncil button.
4.3.2 Content Window
This is where you can see the latest posts. Each post is either for a TC-Helicon product or VoiceCouncil. The
smaller icons indicate the categories associated with each feed.
The posts can be organized by Date (default), Description (alphabetical), or by Feed type.
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Getting Around 15
When you click on a post, you can interact with the post as you would in web browser. The Overview button
will return you to the list of posts. The back and forward button will jump you to the next or previous post.
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4.4 Presets
The preset page is where you get to make your product your own by managing, backing up, renaming your
presets. You must have a connected device to use the preset management features.
There are four main areas in the Preset page:
Tools
Working Data
Details
Archives
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Getting Around 17
4.4.1 Tools
Get Data: Downloads the presets from your connected product into the Working Data view.
Apply Changes: Uploads the current state of the Working Data view to the connected product.
Send Setup: Sends the setup data stored with the Working Data view to the device. Setup Data is automatically
received from your device when you click Get Data.
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Undo: Discards the previous change performed in the Working Data view. You can also select a single preset
tile (or multiple tiles with SHIFT or CTRL) and only undo the changes for the selection.
Undo All discards all changes in the Working Data view. Once Get Data or Apply Changes has been performed
you can not undo.
Archive: Clicking archive will store the Working Data view to Archive View. This a great way of making sets or
having a pool of presets to choose from.
Delete Presets: Deletes the currently selected presets.
Delete Archive: Deletes the currently selected Archive.
Export: Allows preset and setup data to be exported to MIDI Sysex format. This allows sharing with other
users, or integrating of preset and setup management in a DAW.
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Getting Around 19
Location: Select the location on your computer where you want to store the data.
File Handling: Select whether you want presets to be stored as individual SYSEX files or as a single SYSEX file
for all data selected.
File Naming: Customize the naming of the SYSEX file.
Export Data: Choose the data you want to export.
Export Source: Choose where you want export the data from – the Working Data view, direct from the device,
or from an Archive.
Import: Allows SYSEX preset and setup data to be imported. This allows sharing with other users and
restoring from backups.
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Browse: Choose the SYSEX file you want to import.
Import Destination: Select where you want import – directly to the device, to the Working Data view or to an
Archive
Starting Preset Location: If you’re importing SYSEX with multiple presets you can select the starting preset
import the data, or the original order saved in the SYSEX data.
4.4.2 Working Data
The Working Data view is where you can drag and drop your preset tiles into any order. A preset tile can show
a number of different states.
Default preset tile.
This color indicates the preset is selected.
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Getting Around 21
Preset with steps. The number in the top right corner of the tile indicates the number of steps in that preset.
This color indicates the preset in this location has been deleted.
This color indicates the preset has been renamed, moved, swapped, copied or merged.
Moving Presets:
Simply click and hold a preset, then drag it to a new location. When you select a preset you can use the
common CTRL an SHIFT buttons to select multiple presets:
“CTRL” – hold with mouse click to select multiple presets
“SHIFT” – hold with mouse click to select a range of presets
When a preset is selected you can:
Move: Moves the preset to the new location. It will delete the preset from its current location and will delete
the preset in the new location (if it is not an empty location).
Copy: Copies the preset to the new location (it will delete the preset in the new location if it is not empty).
Swap: Switches the locations of the selected preset and the new preset from the new location.
Add as Steps: Will merge the two presets into a preset with multiple steps (only sorted on products that
support steps).
4.4.3 Details
The Details area shows preset name and steps (if supported by your product) for the currently selected preset.
If a preset has steps, the order can be changed by drag dropping a new order. In addition steps can be delted
using your DELETE key.
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4.4.4 Archives
Archives can be managed in identical manner to the Working Data view. The changes will always be shown.
Getting Around 23
To load an archive onto your product:
1. Select all the presets in the Archive (can use CTRL+A).
2. Drag the presets on to the Working Data tab.
3. press the icon.
4.5 Firmware
The Firmware page gives you the current version of your connected product’s firmware and allows you to
update your firmware.
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Current Version
Versions
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4.5.1 Current Version
Shows the current connected product and its version.
4.5.2 Versions
Shows the available firmware versions for your product. A new version is indicated with the icon.
Getting Around 25
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Upgrading your product's firmware.
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4.6 Account
The Account page allows you to register your product and maintain subscriptions.
Getting Around 27
If you’ve already registered or receive emails, but do not have a password click “Don’t have a password”.
5 Tips
Selecting all presets
Selective undo
Working with multiple devices
Get your latest OS updates
Multi-user OS accounts
Arranging Steps
Products with Part A and B
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5.1 Selecting all presets
In the preset view you can select all presets by:
1. Selecting a single preset in the Working Data view or an Archive.
2. Preset CTRL+A.
5.2 Selective undo
You can undo changes to selected preset(s) by:
1. Selecting a single or multiple (by holding CTRL or SHIFT) edited presets.
2. Right click on the mouse and select "Undo Changes in Selected Preset(s)".
5.3 Working with multiple devices
When working with multiple devices, each time you switch between devices it will get the data from the
device. If you want to switch between devices faster, you can change when device data will be downloaded
from your device. You can find this in the Options link by clicking the Control Button.
5.4 Get your latest OS updates
Your operating system gets continuous updates that may include improvements to detecting USB devices. It's
recommended you always have the latest updates installed.
5.5 Multi-user OS accounts
On Windows, VoiceSupport will support multi-user accounts. The application will run in any account.
However, the personal data which includes products connected, archive data, etc. will be stored with the
OS user account.
On Apple, multi-user accounts are not support. It's advised to only install and run VoiceSupport under a
single account.
5.6 Arranging Steps
If you own a TC-Helicon product that that has multiple steps per preset, such as VoiceLive 2, then
VoiceSupport makes it very easy to make changes. What can you do?
1. To add a step to a preset, just drag the preset you want to add on top of the preset and select "Add to
Steps".
2. In the Details view you can drag a drop to re-order the steps in a presets.
3. You can select multiple presets using holding the CTRL key and add all of them as steps into a target
preset.
For help with adding steps see the following sections:
Details
Tools
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5.7 Products with Part A and B
Product
Preset
VoiceSupp
ort Preset
1A11B22A32B43A53B64A74B8etc.
etc.
If your TC-Helicon has Part A and B associated with its presets, such as VoiceTone Synth, Create XT or
Harmony-G XT, it's important to understand how that translates in VoiceSupport.
6 Troubleshooting
Can't see any posts
My product is not recognized
There are no posts for my product
No tab, copy or paste in the Account page
Can't Apply Changes for imported presets
Preset upload bar is stuck
Preset Management not support by firmware
Tips 29
6.1 Can't see any posts
There are several reasons why you may not be able to see any posts.
1. You are likely not connected to the internet. You may see the list of posts, but if you click on a post and
there is no post shown, then VoiceSupport is not likely finding an internet connection.
2. If you don't see any posts in the content window, check your Post Filters to make sure you are not filtering
out content.
3. Check you OS requirements to make sure you are using the recommended version.
6.2 My product is not recognized
There are several steps you can take if your product is not recognized by VoiceSupport.
1. Confirm you have an internet connection. You can confirm this by clicking on one of the posts and
confirming that it loads into the Content Window. An internet connection is required to have the latest
updates that may be necessary to connect to your device.
2. Try re-scanning by pressing the Control Button, then select manage, then click Scan for Devices.
3. If your device still isn't recognized press the Control Button, then select manage, then click Show MIDI
Devices. If the product is in the list, try restarting VoiceSupport.
4. If your device is not in the list, navigate into your Operating System to find what devices are connected. If
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your device is not connected, try disconnecting power and USB to the device, and then reconnecting.
5. It's also a good idea to have the latest OS updates.
If none of these steps rectify the problem, contact support www.tc-helicon.com/support
6.3 There are no posts for my product
If there are no posts listed for your product:
1. Confirm your product is connected. If it is not connected you can link here to troubleshooting tips on
connecting your product.
2. Check your Post Filter settings. Make sure All categories and and My Product or All products are selected.
6.4 No tab, copy or paste in the Account page
VoiceSupport does not support the tab, copy, or paste functions within the account page. However, you can
click the OPEN IN BROWSER link to register your product or manage your account in your browser.
6.5 Can't Apply Changes for imported presets
This situation arises when you are importing data or trying to Apply Changes to a device with an incompatible
version of firmware. Try updating your firmware and loading the presets.
6.6 Preset upload bar is stuck
If the preset upload bar is stuck the application will still run. However, you have lost communication with
the device. Restart VoiceSupport to solve the issue.
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6.7 Preset Management not Supported by Firmware
When attempting to you features on the Preset page you may see the following message box:
Troubleshooting 31
This message is displayed when the current version of firmware you are using for your connected device
does not support all preset features in VoiceSupport.
1. Check for the latest firmware version and update your unit.
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