TC-Helicon VoiceSupport User Manual

Table of Contents

IContents

Part I Introduction

................................................................................................................................... 21 About TC-Helicon

Part II Quickstart

Part III Common Tasks

................................................................................................................................... 31 Backing up your presets

................................................................................................................................... 52 Upgrading your product's firmware

................................................................................................................................... 73 Restoring your presets

................................................................................................................................... 104 Registering your TC-Helicon product

Part IV Getting Around

................................................................................................................................... 121 Device Bar

................................................................................................................................... 132 Control Button

................................................................................................................................... 153 Home

.......................................................................................................................................................... 16Product and Feed Filter Bar

.......................................................................................................................................................... 16Banner Window

.......................................................................................................................................................... 16Post Window

................................................................................................................................... 184 Presets

.......................................................................................................................................................... 18Tools

.......................................................................................................................................................... 21Working Data

.......................................................................................................................................................... 22Details

.......................................................................................................................................................... 24Archives

.......................................................................................................................................................... 25Online Library

................................................................................................................................... 275 Firmware

.......................................................................................................................................................... 28Current Version

.......................................................................................................................................................... 29Versions

................................................................................................................................... 306 Manuals

................................................................................................................................... 327 Account

3 3

Part V Tips

................................................................................................................................... 331 Keyboard Shortcuts

................................................................................................................................... 342 Multi-user OS accounts

................................................................................................................................... 343 Products with Part A and B

Part VI Troubleshooting

................................................................................................................................... 351 Can't see any posts

................................................................................................................................... 352 My product is not recognized

................................................................................................................................... 353 There are no posts for my product

................................................................................................................................... 364 No tab, copy or paste in the Account page

................................................................................................................................... 365 Can't find my archives

VoiceSupport - 1.2.00II

................................................................................................................................... 366 VoiceLive Touch Favorites

1 Introduction

VoiceSupport is your TC-Helicon USB enabled product’s connection to the online world. TC-Helicon designs its USB enabled products to grow and evolve, just like your use of our vocal processors. VoiceSupport is the application that allows you to install new firmware updates, stay in touch with the latest news, tips & tricks, and singing advice as well maintain your personal database of presets.

Key Features:

• Drag & drop preset librarian functions

• Access to online preset library

• Delivers customizable content about your products and other TC Helicon products

• VoiceCouncil feeds for the latest advice for singers

• Firmware upgrading

• Account management

• Access to support and product manuals

Windows Requirements:

- XP SP2 or SP3

- Vista 32 or 64 bit

- Windows 7 32 or 64 bit

Introduction 1

Mac Requirements:

- OSX 10.4, 10.5, and 10.6 supported. (OSX 10.6 recommended)

About TC-Helicon

QuickStart

VoiceSupport - 1.2.002

1.1 About TC-Helicon

At TC-Helicon, we truly believe that the voice is the world's most beautiful instrument. We don't mean to degrade other beautiful instruments, but the singing voice is the anthropological source for all things melodic.

You should know there is a dedicated group of engineers, researchers and product specialists based in Victoria BC, Canada, who spend every waking moment of their working lives listening, talking, singing, and interacting with singers and those who have passion for the singing voice. All this knowledge and experience is used to design products respecting and empowering the modern vocalist.

Our products focus on removing barriers and inspiring creativity in performance. That's why our products range from near-field personal vocal monitors to floor-based vocal multi-effects pedals.

Enjoy!

The TC-Helicon Team a TC Group company

2 Quickstart

1. Make sure your computer is connected to the internet.

2. If you have USB-enabled TC-Helicon products, connect them to your Windows or Mac computer.

3. Install the VoiceSupport software.

4. Run VoiceSupport.

4. Choose common tasks below for getting started, or get a full overview in the Getting Around section.

3 Common Tasks

Backing up your presets Upgrading your product's firmware Restoring your presets Registering your TC-Helicon product

Quickstart 3

Getting Around will give you detail on all the pages in VoiceSupport

3.1 Backing up your presets

This section describes how to create an Archive using VoiceSupport. For more detailed information on the preset page, go to the Presets section.

1. Connect your product via USB.

2. Run VoiceSupport.

3. Confirm your product is selected. A connected product appears at the bottom left hand corner of the window in blue.

4. Select the Presets page. To download presets from your unit, hit the button shown in the center of the preset page. (Note: By default, the application will not download all the presets into the Working Data on startup. To change these options, see the Control Button section.)

VoiceSupport - 1.2.004

6. Click the icon and name your archive. You can rename the archive in the Details window.

Common Tasks 5

Learn more about preset management.

3.2 Upgrading your product's firmware

1. Connect your product via USB.

2. Run VoiceSupport.

3. Confirm your product is connected. A connected product appears at the bottom left hand corner of the window in blue.

4. Select the Firmware page.

VoiceSupport - 1.2.006

5. Select the firmware you want to install. New firmware is indicated by a icon.

6. Click Yes to update firmware.

7. After starting a firmware update, the software will show a pop up box which warns the user that the device must restart on its own after a software update.

8. After the firmware is loaded and your product restarts, click the Rescan button to reconnect your product.

Warning: Do NOT press Rescan or turn your product off manually during the update process. Wait for the product to restart on its own before pressing Rescan.

Learn more about updating your firmware.

3.3 Restoring your presets

This section describes how to restore your presets from an Archive. For more detailed information on the preset page, go to the Presets section.

1. Connect your product via USB.

Common Tasks 7

2. Run VoiceSupport.

3. Confirm your product is selected. A connected product appears at the bottom left hand corner of the window in blue.

4. Select the Presets page. Archives for your connected product are shown below the Working Data window.

VoiceSupport - 1.2.008

5. Select the presets from the Archive you would like to restore. You can use Keyboard Shortcuts to select all presets. If you want restore all presets from an Archive, you can drop them onto the Working

Data title bar which is always shown at the top of the Working Data window.

Common Tasks 9

7. Drag and drop the presets on to the Working Data tab.

8. Select Copy presets.

Below, presets 1 - 25 have been copied from the Archive to the Working Data and are shown in red. To learn more about the Working Data, go here.

VoiceSupport - 1.2.0010

8. Click the icon to send the changes to the connected product.

Learn more about preset management.

3.4 Registering your TC-Helicon product

1. Connect your product via USB.

2. Run VoiceSupport.

3. Select the Account page.

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