Samsung NZ24T4360RK User Manual
Electric Cooktop
User manual
NZ24T4360RK
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Contents
Important safety instructions 3
Contents
Before you start 13
What’s included with your cooktop 13
About surface cooking 13
Location of the surface elements and controls 14
Operations 16
Turning the appliance on 16
Select the cooking zone and heat setting 16
Pause 17
Turning the appliance off 17
Turning the cooking zone off 17
Using the child lock 18
Timer 18
Power management 19
Using the proper cookware 20
Choosing the proper cookware 21
Protecting the cooktop 21
Maintenance 22
Care and cleaning of the glass cooktop 22
Troubleshooting 23
Troubleshooting 23
Information codes 25
Technical data 25
Warranty (U.S.A) 26
Warranty (CANADA) 27
Appendix 29
Model name & serial number 29
2 English
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Important safety instructions
Read and follow all instructions before using your cooktop to
prevent the risk of re, electric shock, personal injury, or damage
when using the cooktop. This guide does not cover all possible
conditions that may occur. Always contact your service agent or the
manufacturer about problems that you do not understand.
WHAT YOU NEED TO KNOW ABOUT
SAFETY INSTRUCTIONS
Warnings and Important safety instructions in this manual do not
cover all possible conditions and situations that may occur. It is
your responsibility to use common sense, caution, and care when
installing, maintaining, and operating your cooktop.
Important safety symbols and precautions
What the icons and signs in this user manual mean:
WARNING
Hazards or unsafe practices that may result in severe personal
injury or death.
CAUTION
To reduce the risk of re, explosion, electric shock, or personal injury
when using your cooktop, follow these basic safety precautions.
Do NOT attempt.
Do NOT disassemble.
Do NOT touch.
Follow directions explicitly.
Unplug the power plug from the wall socket.
Make sure the machine is grounded to prevent electric shock.
Call a Samsung service center for help.
Note
These warning signs are here to prevent injury to you and others.
Please follow them explicitly.
After reading this section, keep it in a safe place for future reference.
Important safety instructions
CAUTION
Hazards or unsafe practices that may result in minor personal injury
or property damage.
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English 3
Important safety instructions
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CALIFORNIA PROPOSITION 65 WARNING
Important safety instructions
WARNING
Cancer and Reproductive Harm - www.P65Warnings.ca.gov
FOR YOUR SAFETY
When using electrical appliances, you should follow basic safety
precautions, including the following:
CAUTION
• Use this appliance only for its intended purpose as described in
this Owner’s Manual.
• Potentially hot surfaces include the cooktop, the cooktop facing,
and areas near the cooktop.
User servicing - Do not repair or replace any part of the
appliance unless specically recommended in this manual. All
other servicing should be referred to a qualied technician.
Always disconnect the power to the appliance before servicing
by removing the fuse or switching off the circuit breaker.
• Do not store items of interest to children in cabinets above
the cooktop surface. Children climbing on the cooktop to
reach items could be seriously injured.
• Do not leave children alone. Never leave children alone or
unattended in an area where this appliance is in use. They
should never be allowed to sit or stand on any part of the
appliance.
• Never use your appliance for warming or heating the room.
• Do not use water on grease res. Turn off the cooktop to
avoid spreading the ames. Smother the re or ames or
use a dry chemical, baking soda, or foam-type extinguisher.
• Storage in or on the appliance. Do not store ammable
materials near the surface units. Be sure all packing
materials are removed from the appliance before operating
it. Keep plastics, clothes, and paper away from parts of the
appliance that may become hot.
• Wear proper apparel. Never wear loose-tting or hanging
garments while using the appliance.
• Use only dry potholders. Placing moist or damp potholders
on hot surfaces may result in burns from steam. Do not
let the potholder touch hot heating elements. Do not use a
towel or other bulky cloth.
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• Teach children not to play with the controls or any other
part of the cooktop.
• Be sure your appliance is properly installed and grounded
by a qualied technician.
• Avoid scratching or striking the cooktop. Doing so may lead
to glass breakage. Do not cook on a cooktop with broken
glass. Shock, re, or cuts may occur.
• For your safety, do not use high-pressure water cleaners or
steam jet cleaners to clean any part of the cooktop.
• If the power cord is damaged, it must be replaced by
the manufacturer, its service agent, or similarly qualied
persons to avoid creating a hazard.
• The appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless
they have been given supervision or instruction concerning
use of the appliance by a person responsible for their
safety.
• Do not lean on the cooktop as you may turn the control
knobs inadvertently.
SURFACE COOKING UNITS
Important safety instructions
• Never leave surface units unattended at high heat settings.
Boilovers cause smoking and greasy spillovers that may
ignite.
• Protective Liners – Do not use aluminum foil to line surface
unit drip bowls or oven bottoms, except as suggested in the
manual. Improper installation of these liners may result in a
risk of electric shock or re.
• Do not lift the cooktop. Lifting the cooktop can damage the
cooktop and cause the cooktop to malfunction.
• Never use the glass cooktop surface as a cutting board.
• Use care when touching the cooktop. The glass surface of
the cooktop will retain heat after the controls have been
turned off.
• Use proper pan sizes. This appliance is equipped with
surface units of different size. Select pots and pans that
have at bottoms large enough to cover the surface area of
the heating element. Using undersized cookware will expose
a portion of the heating element to direct contact and may
result in the ignition of clothing. Matching the size of the
pot or pan to the burner will also improve efciency.
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English 5
Important safety instructions
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• Cookware Handles Should Be Turned Inward and Not
Important safety instructions
Extend Over Adjacent Surface Units – To reduce the risk
of burns, ignition of ammable materials, or spillage due
to unintentional contact with cookware, position cookware
handles so that they are turned inward and do not extend
over adjacent surface units.
• Glazed cookware. Only certain types of glass, glass/ceramic,
ceramic, earthenware, or other glazed cookware can be
used for rangetop service without breaking due to sudden
changes in temperature.
• Always turn the surface units off before removing
cookware.
• Keep an eye on foods being fried at high or medium high
heat settings.
• To avoid oil spillover and re, use a minimum amount of oil
when shallow pan-frying and avoid cooking frozen foods
that have excessive amounts of ice.
• Do not operate the cooktop without cookware. If the
cooktop operates without cookware, the control knobs will
become hot.
• Do not move the container and bowl in a horizontal position
on cooktop surface.
• Be careful when placing spoons or other stirring utensils
on the glass cooktop surface when it is in use. They may
become hot and could cause burns.
• Cleaning. Read and follow all instructions and warnings on
the cleaning cream labels.
• Be sure you know which control knob operates each surface
unit. Make sure you have turned on the correct surface unit.
• When preparing aming foods under the hood, turn the fan
on.
• Do not store heavy items above the cooktop surface that
could fall and damage it.
• Do not Use Decorative Surface Element Covers – If an
element is accidentally turned on, the decorative cover
will become hot and possibly melt. Burns will occur if the
hot covers are touched. Damage may also be done to the
cooktop.
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ELECTRICAL SAFETY
Use factory installed exible cord to connect to power supply only,
do not use power supply cord kit.
• The cooktop should be serviced only by qualied service
personnel. Repairs carried out by unqualied individuals
may cause injury or a serious malfunction. If your appliance
is in need of repair, contact a Samsung authorized service
center. Failure to follow these instructions may result in
damage and void the warranty.
• Flush - mounted appliances may be operated only after
they have been installed in cabinets and workplaces that
conform to the relevant standards. This ensures that the
appliances are installed in compliance with the appropriate
safety standards.
• If your appliance malfunctions or if fractures, cracks, or
splits appear:
- switch off all cooking zones
- unplug the cooktop from the AC wall outlet
- contact your local Samsung service center.
WARNING
If the surface is cracked, switch off and unplug the appliance to
avoid the possibility of electrical shock. Do not use your cooktop
until the glass surface has been replaced.
CHILD SAFETY
WARNING
• This appliance is not intended for use by young children or
inrm persons without the adequate supervision of a responsible
adult.
• Young children should be supervised to ensure that they do not
play with the appliance.
• The cooking zones will become hot when you cook. To keep
small children from being burned, always keep them away from
the appliance while you are cooking.
WARNING
Accessible parts may become hot during use. To avoid burns, young
children should be kept away.
Important safety instructions
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English 7
Important safety instructions
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VENTILATING HOOD
Important safety instructions
• Clean ventilating hoods frequently. Do not let grease
accumulate on the hood or lter.
• When aming foods under the hood, turn the fan on.
GLASS/CERAMIC COOKING SURFACES
• DO NOT TOUCH SURFACE UNITS OR AREAS NEAR UNITS.
Surface units may be hot even though they are dark in
color. Areas near surface units may become hot enough
to cause burns. During and after use, do not touch, or let
clothing or other ammable materials contact the surface
units or areas near the units until they have had sufcient
time to cool. Among these areas are the cook-top and the
facing of the cooktop.
• Do not cook on a broken cooktop. If the cooktop should
break, cleaning solutions and spillovers may penetrate the
broken cooktop and create a risk of electric shock. If your
cooktop breaks, contact an authorized Samsung service
center immediately.
Clean the cooktop with caution. If a wet sponge or cloth is used
to wipe spills on a hot cooking area, be careful to avoid steam
burns. Some cleaners can produce noxious fumes if applied to a
hot surface.
CRITICAL INSTALLATION WARNINGS
WARNING
• This appliance must be installed by a qualied technician or
service company.
- Failing to have a qualied technician install the cooktop
may result in electric shock, re, an explosion, problems
with the product, or injury.
• Unpack the cooktop, remove all packaging material and
examine the cooktop for any damage such as dents. If there
is any damage, do not operate the cooktop and notify your
dealer immediately.
• Plug the power cord into a properly grounded outlet with
the proper conguration. Your cooktop should be the only
item connected to this circuit.
• Keep all packaging materials out of the reach of children.
Children may use them for play and injure themselves.
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• Install the cooktop on a sturdy, level cabinet that can
support its weight.
- Failing to do so may result in problems with the
cooktop.
• Do not hook the power cord over a metal object, place a
heavy object on the power cord, or insert the power cord
between objects.
- This may result in electric shock or re.
Important safety instructions
• This appliance must be properly grounded.
• Do not ground the appliance to a gas pipe, plastic water
pipe, or telephone line.
- This may result in electric shock, re, an explosion, or
problems with the product.
• Do not cut or remove the grounding prong from the power
cord under any circumstances.
• Connect the cooktop to a circuit that provides the correct
amperage.
• Do not install this appliance in a humid, oily or dusty
location, or in a location exposed to direct sunlight or water
(rain drops).
- This may result in electric shock or re.
• Do not use a damaged power cord or loose wall socket.
- This may result in electric shock or re.
• Do not pull or bend the power cord excessively.
• Do not twist or tie the power cord.
CRITICAL USAGE WARNING
If the power cord is damaged, contact your nearest Samsung
service center.
CAUTION
• If the appliance is ooded by any liquid, please contact your
nearest Samsung service center. Failing to do so may result
in electric shock or re.
• If the appliance produces a strange noise, a burning smell,
or smoke, unplug the power plug immediately and contact
your nearest Samsung service center.
- Failing to do so may result in electric shock or re.
• In the event of a gas leak (such as propane gas, LP gas, etc.),
ventilate the area immediately. Do not touch the power
cord. Do not touch the appliance.
- A spark may result in an explosion or re.
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English 9
Important safety instructions
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• Take care not to contact the cooktop surface with your body
Important safety instructions
while cooking or just after cooking.
- Failing to do so may result in burns.
• Always observe safety precautions when using your cooktop.
Never try to repair the cooktop on your own - there is
dangerous voltage inside. If the cooktop needs to be repaired,
contact an authorized Samsung service center near you.
• If you use the appliance when it is contaminated by foreign
substances such as food waste, it may result in a problem
with the appliance.
• Do not attempt to repair, disassemble, or modify the
appliance yourself.
- Since a high voltage current enters the product chassis,
it may result in electric shock or re.
- When a repair is needed, contact your nearest Samsung
service center.
• If any foreign substance such as water has entered the
appliance, contact your nearest Samsung service center.
- Failing to do so may result in electric shock or re.
• Do not touch the power cord with wet hands.
- This may result in electric shock.
• Do not turn the appliance off while an operation is in
progress.
- This may cause a spark and result in electric shock or re.
• Keep all packaging materials well out of the reach of
children, as packaging materials can be dangerous to
children.
- If a child places a plastic bag over his or her head, the
child can suffocate.
• Do not let children or any person with reduced physical,
sensory, or mental capabilities use this appliance
unsupervised.
• Keep pets away from the appliance because pets may step
on the controls of the appliance, causing a malfunction.
• Make sure that the appliance’s controls and cooking areas
are out of the reach of children.
- Failing to do so may result in electric shock, burns, or
injury.
• Do not use or place ammable sprays or objects near the
cooktop.
- Flammable items or sprays can cause res or an
explosion.
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• Do not insert ngers, foreign substances, or metal objects
such as pins or needles into inlets, outlets, or holes. If
foreign substances are inserted into any of these holes,
contact your product provider or nearest Samsung service
center.
• Never use this appliance for purposes other than cooking.
- Using the appliance for any purpose other than cooking
may result in a re.
• Never heat plastic or paper containers and do not use them
for cooking.
- Failing to do so may result in a re.
• Do not heat food wrapped in paper from magazines,
newspapers, etc.
- This may result in a re.
• Do not hold food in your bare hands during or immediately
after cooking.
- Use cooking gloves. The food may be very hot and you
could burn yourself.
- As the handle and cooktop surfaces may be hot enough
to cause burns after cooking, use cooking gloves to
protect your hands from burns.
USAGE CAUTIONS
CAUTION
• If the surface is cracked, turn the appliance off.
• Dishes and containers can become hot. Handle with care.
• Hot foods and steam can cause burns. Carefully remove
• Remove lids from baby food jars before heating. After
• Take care as beverages or food may be very hot after
Important safety instructions
- Failing to do so may result in electric shock.
container coverings, directing the steam away from your
hands and face.
heating baby food, stir well to distribute the heat evenly.
Always test the temperature by tasting before feeding the
baby. The glass jar or the surface of the food may appear to
be cooler than the interior, which can be hot enough to burn
an infant’s mouth.
heating.
- Especially when feeding a child, make sure that the food
or beverage has cooled sufciently.
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Important safety instructions
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• Take care when heating liquids such as water or other
Important safety instructions
beverages.
- Make sure to stir during or after cooking.
- Avoid using a slippery container with a narrow neck.
- Wait at least 30 seconds after heating before removing
the heated liquid.
- Failing to do so may result in an abrupt overow of the
contents and cause burns.
• Do not stand on top of the appliance or place objects (such
as laundry, lighted candles, lighted cigarettes, dishes,
chemicals, metal objects, etc.) on the appliance.
- This may result in electric shock, re, problems with the
product, or injury.
• Do not operate the appliance with wet hands.
- This may result in electric shock.
• Do not spray volatile substances such as insecticide onto
the surface of the appliance.
• Do not put your face or body close to the appliance while
cooking.
- Take care that children do not come too close to the
appliance.
- Failing to do so may result in children burning
themselves.
• Do not scratch the glass of the cooktop with a sharp object.
- This may result in the glass being damaged or broken.
• Do not store anything directly on top of the appliance when
it is in operation.
• Do not over-heat food.
- Overheating food may result in a re.
- As well as being harmful to humans, it may also result in
electric shock, re, or problems with the product.
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Before you start
CRITICAL CLEANING WARNINGS
CAUTION
• Do not clean the appliance by spraying water directly on to
it.
• Do not use benzene, thinner, or alcohol to clean the
appliance.
- This may result in discoloration, deformation, damage,
electric shock, or re.
• Take care not to hurt yourself when cleaning the appliance
(externally or internally).
- You may hurt yourself on the sharp edges of the
appliance.
• Do not clean the appliance with a steam cleaner.
- This may result in corrosion.
• Keep the cooktop surface clean. Food particles or spattered
oils stuck to the cooktop surface can cause paint damage
and reduce the efciency of the cooktop.
What’s included with your cooktop
Cleaner(1) / Cleaning pad (1) Scraper (1)
About surface cooking
CAUTION
BEFORE COOKING
• Do not use the glass cooktop surface as a cutting board.
• Do not place or store items that can melt or catch re on the glass cooktop,
even when it is not being used.
• Turn the surface units on only after placing cookware on them.
• Do not store heavy items above the cooktop surface. They could fall and
damage it.
CAUTION
DURING COOKING
• Do not place aluminum foil or plastic items such as salt and pepper shakers,
spoon holders, or plastic wrappings on the cooktop when it is in use.
• Make sure the correct surface unit is turned on.
• Never cook directly on the glass. Always use cookware.
• Always place the pan in the center of the surface unit you are cooking on.
• Never leave surface units unattended while using a high heat setting.
Boilovers cause smoking and greasy spillovers that may catch on re.
• Turn the surface units off before removing cookware.
• Do not use plastic wrap to cover food. Plastic may melt onto the surface and
be very difcult to remove.
Before you start
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Before you start
CAUTION
AFTER COOKING
• Do not touch the surface units until they have cooled down.
• The surface may be still be hot and burns may occur if you touch the glass
surface before it has cooled down sufciently.
• Immediately clean spills on the cooking area to prevent a tough cleaning chore
Before you start
later.
• If cabinet storage is located directly above the cooking surface, make sure
that the items in it are infrequently used and can be safely stored in an area
subjected to heat. Temperatures may be unsafe for items such as volatile
liquids, cleaners, or aerosol sprays.
About the radiant surface elements
The temperature rises gradually and evenly. As the temperature rises, the radiant
element will glow red. To maintain the selected setting, the element will cycle
on and off. The heating element retains enough heat to provide a uniform and
consistent heat during the off cycle. For efcient cooking, turn off the element
several minutes before cooking is complete. This will allow residual heat to
complete the cooking process.
NOTE
Radiant elements have a limiter that allows the element to cycle ON and OFF, even
at the HI setting. This helps to prevent damage to the ceramic cooktop. Cycling at
the HI setting is normal and can occur if the cookware is too small for the radiant
element or if the cookware bottom is not at.
CAUTION
if the cooktop is installed above an oven, do not use the cooktop while the oven’s
Self-cleaning function is on.
Location of the surface elements and controls
Cooking zones
03
04
03 Right Rear
(6”, 1200 W)
01 Left Rear
(7”, 1500 W)
04 Right Front
(6”, 1200 W)
01
02
05
02 Left Front
(Single: 5”, 1000 W /
Dual: 8”, 2000 W)
05 Control Panel
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Control Panel
01 02
01 Power
03
06
02 Child Lock (
04
07
Residual heat indicator
When an individual cooking zone or the cooktop is turned off, the presence
05
of residual heat is shown with an
appropriate cooking zone. The residual heat indicator goes out only after the
cooking zone has cooled.
You can use the residual heat to thaw food or keep food warm.
WARNING
As long as the residual heat indicator is illuminated, there is a risk of burns.
08
WARNING
If the power supply is interrupted, the
about residual heat will no longer be available.
)
03 Pause
However, you may still be able to burn yourself. This can be avoided by always
taking care when near the cooktop.
(for “hot”) in the digital display of the
Before you start
symbol will go out and information
04 Cooking zone
selectors
07 Heat level / Time
selector
05 Heat level and
residual heat
indicator
08 Timer
06 Pan size selector
Cooking areas
• The cooking areas on your cooktop are identied by permanent circles on the
glass cooking surface. For the most efcient cooking, t the pan size to the
element size.
• Pans should not extend more than ½˝ to 1˝ beyond the cooking area.
• When a control is turned on, you can see a glow through the glass cooking
surface. The element will cycle on and off to maintain the preset heat setting,
even at high settings.
• For more information on selecting proper types of cookware, refer to the
section “Using the proper cookware”.
Initial cleaning
Wipe the ceramic glass surface with a damp cloth and ceramic cooktop glass
cleaner.
WARNING
Do not use caustic or abrasive cleaners. The surface could be damaged.
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Operations
Turning the appliance on
Turn the cooktop on by touching the Power
button for 1 second.
NOTE
After you have touched the Power button to turn on your cooktop, you must
Operations
select an element and heat level within approximately 20 seconds. Otherwise, the
cooktop will switch itself off for safety reasons.
Select the cooking zone and heat setting
Single element (Left Rear, Right Front, Right Rear)
1. To select the cooking zone, touch the
corresponding cooking zone’s selector.
• “0” will blink on the selected cooking
zone’s indicator.
2. To set and adjust the heat level, slide
the Heat level / Time selector to left or
right.
• If you do not set the heat level after
selecting a cooking zone, the cooking
zone turns off automatically after
7 seconds.
• If you set the heat level to 0, the
cooking zone will turn off after
3 seconds.
Dual surface unit (Left Front)
The dual surface unit features inner and outer elements. You can select either
element depending on the cookware you are using.
1. To select the dual element cooking
zone, touch the left front Cooking zone
selector.
• “0” will blink on the selected cooking
zone’s indicator.
2. To set the dual element mode, touch the
Pan size selector.
• When the indicator ( ) turns on, the
unit operates in Dual mode.
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3. To set and adjust the heat level, slide
the Heat level / Time selector to left or
right.
• If you set the heat level to 0, the
cooking zone will turn off after
3 seconds.
Turning the appliance off
To completely turn off the appliance, touch
and hold the Power button for 1 second.
NOTE
You can set a heat level from 1 to 9 for the selected cooking zone.
Pause
• Touch the Pause button to pause
cooking.
- The cooking zone remains heated at
heat level 2 while cooking is paused.
• To resume cooking, touch the Pause
button again. The cooking zone will
resume cooking at previous heat level.
Turning the cooking zone off
1. Touch the desired Cooking zone
selector.
1
2
NOTE
After you turn off a single cooking zone or the entire cooking surface, the
presence of residual heat will be indicated in the indicator of the corresponding
cooking zones by an
(for “hot”).
2. Touch the Heat level / Time selector to
set the heat level to 0.
Operations
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Operations
Using the child lock
To prevent a child from activating the cooking surface of the cooktop, the Child
Lock function can be used. It also prevents unintended setting changes while
cleaning the surface with a cloth by locking all buttons on the control panel except
for the Power button.
Switching the child safety lock On/Off
1. Touch the Child lock ( ) button for
approximately 3 seconds. An acoustic
signal will sound as conrmation.
Operations
2. Touch any control button.
will appear in the indicator,
indicating the child lock has been
activated.
3. To switch the child lock off, touch
the Child lock (
3 seconds. An acoustic signal will sound
as conrmation.
NOTE
• If you activate the child lock while the cooktop is operating, touch the Power
button to turn the cooktop off for safety reasons.
• If the child lock is enabled when the cooktop is not operating, all buttons will
be disabled including the Power button.
) button again for
Timer
1. Press the Timer button. The number
10 will be displayed above the timer
indicator.
2. Touch the or buttons to set the
time. Then, press the Timer button
again.
NOTE
You can use the Heat level / Time selector
to set the time.
The Heat level / Time selector is divided
from 0 to 9, and you can touch it to select
the number. (The gure shows how to set
2
1
95 minutes.)
Touch the Heat level / Time selector once
to select the tens digit of the time, and then
touch again to select the unit digit of the
time.
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3. To cancel the timer settings, hold down
the Timer button for 3 seconds.
NOTE
Timer can be set between 0 and 99 minutes.
NOTE
• To change the settings quicker, touch and hold any of the
or buttons until
the desired value is reached.
• When the timer is terminated, it sounds a beep 5 times. However, the cooking
zone will not be turned off.
Power management
• The cooking zones have maximum
power available to them. If this power
1
2
3
4
range is exceeded by using multiple
cooking zones simultaneously, power
management automatically reduces the
power level of cooking zones.
• Each cooking zone has a different priority as the following.
Highest priority Lowest priority
No. 2 in dual mode > No. 4 > No. 2 in single mode > No.1 / No.3
• The power level of the lower priority cooking zones might be limited
depending on the power level of the higher priority cooking zones.
• The display for this cooking zone alternates for some seconds between the set
power level and the maximum possible power level. After then, the display
changes from the set power level to maximum possible power level.
• Available maximum power levels on power management are as follows.
Case 1. Using 3 cooking zones
A priority of the cooking zone
1st 2nd 3rd
8 or 9 6
8 or 9
Power level
7
7 7
6 8 or 9
8 or 9 7
7 8 or 9
6 9 9
Operations
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Operations
Case 2. Using 4 cooking zones
Operations
Power level
A priority of the cooking zone
1st 2nd 3rd 4th
8 or 9 6 6
7 6
6 7
8 or 9 6
7 7
6 8 or 9
7 6
6 7
8 or 9 7
7 8 or 9
8 or 9 6
7 7
6 8 or 9
8 or 9
7
6
7
6
8 or 9
7 7 7
6
7 or 8 or 9
6 9 9
Using the proper cookware
Using the right cookware can prevent many problems, such as uneven cooking or
extended cooking times. Using the proper pots and pans will reduce cooking times
and cook food more evenly.
Check for atness by rotating a ruler across
the bottom of the cookware.
CORRECT INCORRECT
Flat bottom and straight sides.
• Tight tting lids.
• Weight of handle does not tilt pan.
• Pan is well balanced.
• Pan size matches the amount of
food to be prepared and the size of
the surface element.
• Made of a material that conducts
heat well.
Always match pot diameter to element
surface diameter.
Curved and warped pan bottoms.
Pan overhangs element by more than
one-half inch.
Pan is smaller than element.
Heavy handle tilts pan.
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Choosing the proper cookware
What your cookware is made of determines how evenly and quickly heat is
transferred from the surface element to the pan bottom.
• ALUMINUM - Excellent heat conductor. Some types of food will cause the
aluminum to darken. (Anodized aluminum cookware resists staining & pitting.).
If aluminum pans are slid across the ceramic cooktop, they may leave metal
marks that resemble scratches. Remove these marks as soon as the cooktop
cools down.
• COPPER - Excellent heat conductor but discolors easily. May leave metal marks
on ceramic glass (To remove, see page 22.)
• STAINLESS STEEL - Slow heat conductor with uneven cooking results. Is
durable, easy to clean, and resists staining.
• CAST IRON - A poor conductor; retains heat very well. Cooks evenly once
cooking temperature is reached. Not recommended for use on ceramic
cooktops.
• ENAMELWARE - Heating characteristics will vary depending on the base
material. Porcelain enamel coating must be smooth to avoid scratching ceramic
cooktops.
• GLASS - Slow heat conductor. Not recommended for ceramic cooktop surfaces
because it may scratch the surface
Protecting the cooktop
Cleaning
• Clean the cooktop before using it for the rst time.
• Clean your cooktop daily or after each use. This will keep your cooktop looking
good and can prevent damage.
• If a spillover occurs while you are cooking, immediately clean the spill from
the cooking area while it is hot to prevent a tough cleaning chore later. Using
extreme care, wipe the spill with a clean, dry towel.
• Do not allow spills to remain on the cooking area or the cooktop trim for a
long period of time.
• Do not use abrasive cleansing powders or scouring pads which will scratch the
cooktop.
• Do not use chlorine bleach, ammonia, or other cleansers not specically
recommended for use on a glass-ceramic surface.
Preventing marks and scratches
• Do not use glass cookware. It may scratch the cooktop.
• Do not place a trivet or wok ring between the cooktop and the pan. These
items can mark or scratch the cooktop.
• Make sure the cooktop and the pan bottom are clean.
• Do not slide metal pans across the cooktop.
Preventing stains
• Do not use a soiled dish cloth or sponge to clean the cooktop surface. A lm
will remain, which may cause stains on the cooking surface after the area is
heated.
• Continuously cooking on a soiled surface can result in a permanent stain.
Operations
Preventing other damage
• Do not allow plastic, sugar, or foods with high sugar content to melt onto the
hot cooktop. Should this happen, clean immediately.
• Do not let a pan boil dry as this will damage the cooktop and the pan.
• Do not use the cooktop as a work surface or cutting board.
• Do not cook food directly on the cooktop. Always use the proper cookware.
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Maintenance
Maintenance
Care and cleaning of the glass cooktop
Normal daily use cleaning
Use only a ceramic cooktop cleaner. Other creams may not be as effective.
By following these steps, you can maintain and protect the surface of your glass
cooktop.
1. Before using the cooktop for the rst time, clean it with a ceramic cooktop cleaner.
• This helps protect the top and makes cleanup easier.
• Daily use of a ceramic cooktop cleaner will help keep the cooktop looking
new.
2. Shake the cleaning cream well. Apply a few drops of cleaner directly to the
cooktop.
3. Use a paper towel or a cleaning pad for ceramic cooktops to clean the entire
Maintenance
cooktop surface.
4. Use a dry cloth or paper towel to remove all cleaning residue. No need to rinse.
WARNING
DAMAGE to your glass surface may occur if you use scrub pads other than those
recommended.
Removing burned-on residue
1. Allow the cooktop to cool.
2. Spread a few drops of ceramic cooktop
cleaner on the entire burned residue
area.
3. Using a cleaning pad for ceramic
cooktops, rub the residue area, applying
pressure as needed.
4. If any residue remains, repeat steps
listed above as needed.
5. For additional protection, after all
residue has been removed, polish the
entire surface by applying ceramic
cooktop cleaner with a paper towel.
Removing heavy, burned-on residue
1. Allow the cooktop to cool.
2. Use a single-edge razor-blade scraper
at approximately a 45° angle against
the glass surface and scrape the soil. It
will be necessary to apply pressure to
remove the residue.
3. After scraping with the razor scraper,
spread a few drops of ceramic cooktop
cleaner on the entire burned residue
area. Use a cleaning pad to remove any
remaining residue. (Do not scrape the
seal around the edges of the cooktop.)
4. For additional protection, after all
residue has been removed, polish the
entire surface by applying ceramic
cooktop cleaner with a paper towel.
Removing metal marks and scratches
1. Be careful not to slide pots and pans across your cooktop. It will leave marks
on the cooktop surface. You can remove these marks by applying ceramic
cooktop cleaner with a cleaning pad for ceramic cooktops.
2. If pots with a thin overlay of aluminum or copper are allowed to boil dry, the
overlay may leave black discoloration on the cooktop. You should remove this
discoloration immediately or it may become permanent.
WARNING
Carefully check the bottoms of pans for roughness that may scratch the cooktop.
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Maintenance
Troubleshooting
Cleaning the cooktop seal
To clean the seal around the edges of
the glass, lay a wet cloth on it for a
few minutes, then wipe clean with a
nonabrasive cleaner.
Potential for permanent damage to the glass surface
• Sugary spillovers (such as jellies, fudge, candy, syrups) or melted plastics can
cause pitting of the surface of your cooktop. This is not covered under the
warranty. You should clean the spill while it is still hot. Take special care when
removing hot substances. Refer to the section below.
• When using a scraper, be sure it is new and the razor blade is still sharp. Do
not use a dull or nicked blade.
Cleaning sugary spills and melted plastic
1. Turn off all surface units. Remove hot pans.
2. Wearing an oven mitt, use a single-edge razor-blade scraper to move the spill
to a cool area of the cooktop. Remove the spill with paper towels.
3. Any remaining spillover should be left until the surface of the cooktop has
cooled.
4. Don’t use the surface units again until all of the residue has been completely
removed.
Troubleshooting
Samsung works hard to ensure that you don’t have problems with your new
cooktop. If you run into unexpected trouble, look rst for a solution in the tables
below. If you’re still having trouble after trying the suggested solution, call
Samsung at 1-800-SAMSUNG (1-800-726-7864).
Problem Possible cause Solution
The surface units
will not maintain
a rolling boil or
will not cook fast
enough.
The surface units
will not turn on.
Areas of
discoloration on
the cooktop.
You may be using
inappropriate cookware.
In some areas, the power
(voltage) may be low.
A fuse in your home may be
blown or a circuit breaker
may have tripped.
The cooktop controls are set
improperly.
Food spillover was not
cleaned.
The surface is hot and the
model features a lightcolored cooktop.
Use pans which are at and
match the diameter of the
surface unit selected.
Cover the pan with a lid until
the desired heat is obtained.
Replace the fuse or reset the
circuit breaker.
Check if the correct control is
set for the surface unit you
are using.
Refer to the section on the
care and cleaning of the glass
cooktop on page 22.
This is normal. The surface
may appear discolored when
it is hot. This is temporary and
will disappear as the glass
cools.
Troubleshooting
NOTE
If pitting or indentations in the glass surface have already occurred, the cooktop
glass will have to be replaced. In this case, service will be necessary.
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Troubleshooting
Problem Possible cause Solution
The surface unit
frequently cycles
on and off.
The surface unit
stops glowing
when changed to
a lower setting.
Troubleshooting
Scratches or
abrasions on the
cooktop surface.
This is normal operation, and
not a system failure. Cycling
The element will cycle on
and off to maintain the
power setting.
This is normal. The unit is still on and hot.
The cooktop is being cleaned
improperly.
Cookware with rough
bottoms was used on the
cooktop or there were
coarse particles (eg. salt or
sand) present between the
cookware and the surface of
the cooktop.
Cookware has been slid
across the cooktop surface.
at the high power setting is
normal and can occur if the
cookware is too small for the
cooktop element or if the
cookware bottom is not at.
Use the cooktop as usual.
Scratches are not removable.
Tiny scratches will become
less visible in time as a result
of cleaning. Use ceramic glass
top cleaning cream. Do not
use chemical or corrosive
agents. These agents may
damage the surface of the
product.
To avoid scratches, follow
the recommended cleaning
procedures. Make sure
cookware bottoms are clean
before use, and use cookware
with smooth bottoms.
Problem Possible cause Solution
• Wait until the surface
cools down. Then, use a
single-edge razor-blade
scraper at approximately
Brown streaks or
specks.
Areas of
discoloration
with metallic
sheen.
Cracking or
"popping" sound.
Boilovers have been cooked
onto the surface.
Mineral deposits from water
and food have been left on
the surface of the cooktop.
This is the sound of the
metal heating and cooling
during cooking.
a 45° angle against the
glass surface to remove
the soil.
• See the section on the
care and cleaning of the
glass cooktop on page 22.
• Remove using a ceramicglass cooktop cleaning
cream.
• Use cookware with clean,
dry bottoms. Clean the
cooktop with a ceramic
cleaning agent regularly
every week.
This is normal operation and
not a system failure. Use the
cooktop as usual.
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Technical data
Information codes
Information code Possible cause Solution
Clean moisture on the buttons
and remove any object on
them.
If the problem continues, touch
d0
F2
C3
The button is touched for
more than 8 seconds.
The touch-enabled IC
communicates abnormally.
An element’s sensor may
be wrong
the Power button to restart the
cooktop.
If the problem is not solved
after following the solutions,
contact a local Samsung service
center.
Restart the appliance using the
Power button. If the problem
continues, disconnect power
for more than 30 seconds.
Then, restart the appliance. If
the problem is not solved after
following the solutions, contact
a local Samsung service center.
Cool the cooktop down until the
error disappears. If the problem
is not solved after following
the solutions, contact a local
Samsung service center.
Technical data
Appliance dimensions
Worktop cut - out
dimensions
Maximum connected load power
Weight
Width 23
Depth 20
Height 3
Width 22”-22
Depth 18
13
5
/8” (600 mm)
7
/16” (520 mm)
3
/8” (86 mm)
1
/8” (558 mm - 562 mm)
/16”-19” (478 mm - 482 mm)
240 V, 60 Hz : 3.5 kW
208 V, 60 Hz : 2.6 kW
Net 11.0 kg
Gross 13.8 kg
Technical data
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Warranty
Warranty (U.S.A)
PLEASE DO NOT DISCARD. THIS PAGE REPLACES THE WARRANTY PAGE IN
THE USE & CARE GUIDE
SAMSUNG ELECTRIC COOKTOP
LIMITED WARRANTY TO ORIGINAL PURCHASER WITH PROOF OF PURCHASE
This SAMSUNG brand product, as supplied and distributed by SAMSUNG
ELECTRONICS AMERICA, INC. (SAMSUNG) and delivered new, in the original
carton to the original consumer purchaser, is warranted by SAMSUNG against
manufacturing defects in materials or workmanship for the limited warranty
period, starting from the date of original purchase, of:
One (1) Year Parts and Labor
Five (5) Years Glass Cooktop Part and Radiant Heater Part (Parts Only)
This limited warranty is valid only on products purchased and used in the
United States that have been installed, operated, and maintained according to
the instructions attached to or furnished with the product. To receive warranty
service, the purchaser must contact SAMSUNG at the address or phone number
provided below for problem determination and service procedures. Warranty
service can only be performed by a SAMSUNG authorized service center. The
original dated bill of sale must be presented upon request as proof of purchase to
SAMSUNG or SAMSUNG’s authorized service center to receive warranty service.
SAMSUNG will provide in-home service within the contiguous United States
during the warranty period at no charge, subject to availability of SAMSUNG
authorized servicers within the customer’s geographic area. If in-home service is
Warranty
not available, SAMSUNG may elect, at its option, to provide transportation of the
product to and from an authorized service center. If the product is located in an
area where service by a SAMSUNG authorized servicer is not available, you may
be responsible for a trip charge or required to bring the product to a SAMSUNG
authorized service center for service.
To receive in-home service, product must be unobstructed and accessible to the
service agent.
During the applicable warranty period, a product will be repaired, replaced, or
the purchase price refunded, at the sole option of SAMSUNG. SAMSUNG may use
new or reconditioned parts in repairing a product, or replace the product with
a new or reconditioned product. Replacement parts and products are warranted
for the remaining portion of the original product’s warranty or ninety (90) days,
whichever is longer. All replaced parts and products are the property of SAMSUNG
and you must return them to SAMSUNG.
This limited warranty covers manufacturing defects in materials or workmanship
encountered in normal household, noncommercial use of this product and shall not
cover the following: damage that occurs in shipment, delivery, installation, and
uses for which this product was not intended; damage caused by unauthorized
modication or alteration of the product; product where the original factory
serial numbers have been removed, defaced, changed in any way, or cannot
be readily determined; cosmetic damage including scratches, dents, chips, and
other damage to the product’s nishes; damage caused by abuse, misuse, pest
infestations, accident, re, oods, or other acts of nature or God; damage caused
by use of equipment, utilities, services, parts, supplies, accessories, applications,
installations, repairs, external wiring or connectors not supplied or authorized by
SAMSUNG; damage caused by incorrect electrical line current, voltage, uctuations
and surges; damage caused by failure to operate and maintain the product
according to instructions; in-home instruction on how to use your product; and
service to correct installation not in accordance with electrical or plumbing codes
or correction of household electrical or plumbing (i.e., house wiring, fuses, or water
inlet hoses). In addition, damage to the glass cooktop caused by (i) use of cleaners
other than the recommended cleaners and pads or (ii) hardened spills of sugary
materials or melted plastic that are not cleaned according to the directions in the
use and care guide are not covered by this limited warranty.
The cost of repair or replacement under these excluded circumstances shall be the
customer’s responsibility.
Visits by an authorized servicer to explain product functions, maintenance or
installation are not covered by this limited warranty. Please contact SAMSUNG at
the number below for assistance with any of these issues.
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Warranty (CANADA)
EXCLUSION OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO
ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states do not
allow limitations on how long an implied warranty lasts, so the above limitations
or exclusions may not apply to you. This warranty gives you specic rights, and
you may also have other rights, which vary from state to state.
LIMITATION OF REMEDIES
YOUR SOLE AND EXCLUSIVE REMEDY IS PRODUCT REPAIR, PRODUCT
REPLACEMENT, OR REFUND OF THE PURCHASE PRICE AT SAMSUNG’S OPTION,
AS PROVIDED IN THIS LIMITED WARRANTY. SAMSUNG SHALL NOT BE LIABLE
FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT
LIMITED TO TIME WAY FROM WORK, HOTELS AND/OR RESTAURANT MEALS,
REMODELING EXPENSES, LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE
SAVINGS OR OTHER BENEFITS REGARDLESS OF THE LEGAL THEORY ON WHICH
THE CLAIM IS BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. Some states do not allow exclusion or limitation
of incidental or consequential damages, so the above limitations or exclusions may
not apply to you. This warranty gives you specic rights, and you may also have
other rights, which vary from state to state.
SAMSUNG does not warrant uninterrupted or error-free operation of the product.
No warranty or guarantee given by any other person, rm, or corporation with
respect to this product shall be binding on SAMSUNG.
To obtain warranty service, please contact SAMSUNG at:
Samsung Electronics America, Inc.
85 Challenger Road
Ridgeeld Park, NJ 07660
1-800-SAMSUNG (726-7864) and www.samsung.com/us/support
PLEASE DO NOT DISCARD. THIS PAGE REPLACES THE WARRANTY PAGE IN
THE USE & CARE GUIDE
SAMSUNG ELECTRIC COOKTOP
LIMITED WARRANTY TO ORIGINAL PURCHASER
This SAMSUNG brand product, as supplied and distributed by SAMSUNG
ELECTRONICS CANADA, INC. (SAMSUNG) and delivered new, in the original
carton to the original consumer purchaser, is warranted by SAMSUNG against
manufacturing defects in materials and workmanship for a limited warranty
period of:
One (1) Year Parts and Labor, Five (5) Years Parts Warranty
For Glass Cooktop and Radiant Heater
During this limited additional four-years warranty, you will responsible for any
labor or in-home service.
This limited warranty begins on the original date of purchase, and is valid only
on products purchased and used in the CANADA. To receive warranty service,
the purchaser must contact SAMSUNG for problem determination and service
procedures. Warranty service can only be performed by a SAMSUNG authorized
service center. The original dated bill of sale must be presented upon request as
proof of purchase to SAMSUNG or SAMSUNG’s authorized service center. Samsung
will provide in-home service during the warranty period at no charge subject
to availability within the contiguous CANADA. In home service is not available
in all areas. To receive in home service, the product must be unobstructed and
accessible to the service agent. If service is not available Samsung may elect to
provide transportation of the product to and from an authorized service center.
Warranty
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Warranty
Warranty (CANADA)
SAMSUNG will repair or replace this product, at our option and at no charge
as stipulated herein, with new or reconditioned parts or products if found to
be defective during the limited warranty period specied above. All replaced
parts and products become the property of SAMSUNG and must be returned
to SAMSUNG. Replacement parts and products assume the remaining original
warranty, or ninety (90) days, whichever is longer. This limited warranty covers
manufacturing defects in materials and workmanship encountered in normal,
noncommercial use of this product and shall not apply to the following: damage
which occurs in shipment; delivery and installation; applications and uses for
which this product was not intended; altered product or serial numbers; cosmetic
damage or exterior nish; accidents, abuse, neglect, re, water, lightning or
other acts of nature; use of products, equipment, systems, utilities, services,
parts, supplies, accessories, applications, installations, repairs, external wiring or
connectors not supplied or authorized by SAMSUNG which damage this product or
result in service problems; incorrect electrical line voltage, uctuations and surges;
customer adjustments and failure to follow operating instructions, maintenance
and environmental instructions that are covered and prescribed in the instruction
book; product removal and reinstallation; problems caused by pest infestations,
and overheating or overcooking by user. This limited warranty shall not cover
cases of incorrect electric current, voltage or supply, light bulbs, house fuses,
house wiring, cost of a service call for instructions, or xing installation errors.
Furthermore, damage to the glass cooktop caused by the use of cleaners other
than the recommended cleaners and pads, damage to the glass cook top caused
by hardened spills of sugary materials or melted plastic that are not cleaned
according to the directions in the use and care guide are not covered. SAMSUNG
Warranty
does not warrant uninterrupted or error-free operation of the product.
EXCEPT AS SET FORTH HEREIN THERE ARE NO WARRANTIES ON THIS
PRODUCT EITHER EXPRESS OR IMPLIED AND SAMSUNG DISCLAIMS ALL
WARRANTIES INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF
MERCHANTABILITY, INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE.
NO WARRANTY OR GUARANTY GIVEN BY ANY PERSON, FIRM OR CORPORATION
WITH RESPECT TO THIS PRODUCT SHALL BE BINDING ON SAMSUNG. SAMSUNG
SHALL NOT BE LIABLE FOR LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE
SAVINGS OR OTHER BENEFITS, OR ANY OTHER SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE
THIS PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS
BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST SAMSUNG BE GREATER
IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY SAMSUNG
AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING,
PURCHASER ASSUMES ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO
PURCHASER AND PURCHASER’S PROPERTY AND TO OTHERS AND THEIR PROPERTY
ARISING OUT OF THE USE, MISUSE OR INABILITY TO USE THIS PRODUCT. THIS
LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL
PURCHASER OF THIS PRODUCT, IS NONTRANSFERABLE AND STATES YOUR
EXCLUSIVE REMEDY.
Some states do not allow limitations on how long an implied warranty lasts, or
the exclusion or limitation of incidental or consequential damages, so the above
limitations or exclusions may not apply to you. This warranty gives you specic
legal rights, and you may also have other rights which vary from state to state.
To obtain warranty service, please contact SAMSUNG at:
Samsung Electronics Canada Inc.
2050 Derry Road West, Mississauga, Ontario L5N 0B9 Canada
1-800-SAMSUNG (726-7864) and www.samsung.com/ca/support (English)
www.samsung.com/ca_fr/support (French)
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Appendix
Model name & serial number
Both the model name and the serial number are labeled underneath the cooktop
base.
For later use, write down the information onto the current page.
Model Name
Serial Number
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Appendix
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